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Rhonda Marine

(609)410-7326 148 Christopher St., Montclair, NJ 07042 rm111a9be@westpos


t.net

Highly-motivated, solutions-focused professional with strong leadership and moti


vational skills that consistently produce beneficial change. Resourceful and ana
lytical, resulting in improved operational efficiency. Adept at making decisions
and multi-tasking during fast-paced and stressful situations. Skilled at mainta
ining positive relationships while working to resolve problems. High level of p
ersonal and professional integrity. Genuine team player. Fast learner, eager to
take on new challenges.

KEY STRENGTHS
* Exceptional organizational skills
* Creative problem-solver.
* Dynamic communication
* Thrive in a team environment
* Computer proficiency
* Leadership
* Customer Relations Tactics
* Interpersonal Communications

PROFESSIONAL PROFILE
Verizon
2009-(last quarter project)
Sales Coach/Closer
Retained to perform business development and account management in the telecommu
nications industry. Significantly increased the sales objectives for the last
quarter.
* Writing daily performance reviews for upper management
* Evaluating and cultivating sales associates to grow the sales market and incre
ase customer satisfaction
* Coaching and educating sales professionals regarding products and services
Freelance Writer
2008 - 2010
* Articles and Research writing - contributing to college level thesis and com
positions
* Essays - Art History, English Literature, Ethics, Marketing, Nature, Psycholog
y, Sociology
* Content writer - assisting in polishing self-help books and movie scripts
Verizon
1999- 2007
4-1-1 Operator (call center)
* Accommodating 1300 calls a day
* Utilizing Information data bank in locating listings for 4-1-1 callers
* Applying principles and processes for executing customer service
* Analyzing customer needs for assistance
* Exceeding company quality standards for services, and evaluation of customer s
atisfaction
* Increasing Verizon's sales and profit by exceeding performance in call rate pe
r minute by accommodating 6 calls per minute as per the standard 3 calls per mi
nute
4-1-1 Supervisor (call center)
* Directing daily activities including managing and supervising over 70 employe
es
* Providing training and operational assistance, directing work operations, staf
fing and scheduling
* Demonstrating expertise in handling diversified personalities.
* Maintaining a 95 - 98% level of efficiency as a call center supervisor
* Attending to various customer complaints and queries
* Performing clerical procedures utilizing Lotus notes and Microsoft office prog
rams
* Managing files and records, and other office procedures and terminology.
* Overseeing administrative policies and procedures
* Executing principles involving strategic planning in 15 minute intervals for
call volume
* Monitoring calls for company standards and performance measurements
* Training and developing the implementation for the latest methods of operation
* Responding rapidly and appropriately to changing circumstances
* Evaluating problems by making astute decisions to effect positive change, and
refocus on new priorities
* Accessing and interpreting statistical data
Finance Clerk
* Verifying and recording checks and cash
* Tracking multiple accounts
* Escalating correspondence to appropriate departments
* Meeting quotas as per company standards
Career Coach Spokesperson
* Counseling associates to achieve their future vocations
* Instructing employees for available curriculums
* Maintaining forms filed in the company database
* Tracking limited funds per employee
Volunteer
* "Verizon Reads/Literacy Program"
* Other miscellaneous Fundraising Campaign
Boscov's - Assistant Cosmetics Manger 1997 - 1999
* Exceeding Boscov's sales target by 17% by using vendor marketing initiatives
* Maintaining inventory of 16 lines of perfume and cosmetics
* Holding in-store beauty events
* Cosmetic makeovers on customers
* Writing a sales booklet for associates
EDUCATION
* B.A. Liberal Arts~Thomas Edison State College~2006
* Certificate of Completion ~Freight Forwarding/Customs Broker ~ Xincon Technolo
gy School ~ Jan. 2011