SUZANNE FISHER

3663 Wrenwood Drive, Mason, OH 45040 * Cell: 513-260-1258* sf111b42c@westpost.ne

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ACCOUNT EXECUTIVE / CLIENT RELATIONSHIP
PROFESSIONAL SUMMARY
Expert in: Pipeline & Sales Cycle Management ~ Consultative Sales
Experienced and highly accomplished Account Executive with knowledge of all sale
s processes, demonstrating solid analytical and team management skills. Proven t
rack-record of generating new business through strategic negotiation while culti
vating new relationships with key decision makers. Develops new accounts through
effective initiatives, leading to sales quota achievement year-after-year. Skil
led in multiple areas of technology, including CRM, SalesForce and Microsoft Off
ice.

CORE COMPETENCIES
Consultative/Solution Selling (SPIN) ~ Presentation & Negotiation Skills ~ New B
usiness Development ~ Closing
Strategic Planning & Marketing ~ Revenue & Expense Forecasting ~ Industry/Market
& Consumer Analysis ~ Excel
Prospect Scripting & Lead Generation ~ Key Account Relationships ~ Strategic Pla
nning ~ Seizing Market Opportunity
PROFESSIONAL EXPERIENCE
RIGHT MANAGEMENT, Cincinnati, OH
2005 - 2010
Talent and career management expert within Manpower, the world leader in employm
ent services to assist organizations.
Business Development/Account Relationship Executive
Progressive record of achievements with increasing responsibility driving the gr
owth and business development of the organization. Aggressively pursued new busi
ness creating and utilizing innovative marketing strategies. Collaborated with t
eam members to introduce new business initiatives designed to ensure continual g
rowth. Communicated extensively with current and prospective clients as well as
addressed workforce challenges around Talent Assessment, Leader Development, Org
anizational Effectiveness, Employee Engagement and Workforce Transition and Outp
lacement. Worked as part of a team to support the identified sales lead and clos
e the opportunity.
* Identified and increased new business and grew existing customer accounts on a
global level delivering effective solutions with clients including over 80% of
the Fortune 500 and over 70% of the Fortune Global 500.
* Served as primary account manager on delivery of services and overseeing proje
ct scope change, and/or knowledge transfer and implementation issues for 40 clie
nts.
* Recognized for eight consecutive quarters for achieving sales objectives and s
urpassed target sales goal three consecutive years. Generated over $9M in sales
with current and new clients over a six year timeframe.
* Consistently met and exceeded annual KPI's, increased new business 50% in assi
gned territory.
EMPLOYEE MANAGEMENT SERVICES, Cincinnati, OH
1997 - 2004
Professional Employer Organization providing consulting in the areas of payroll,
HR, benefits and workers' compensation.
Human Resources Manager, 1998-2004
Human Resources Generalist, 1997-1998
Earned fast-track promotion based on strong performance in process optimization
and productivity improvement. Designed, introduced and administered company poli
cies, procedures, payroll, and benefits for over 25 clients. Conducted harassmen
t investigations, handled administration for all background checks, screened and
interviewed both exempt and non-exempt positions and completed EEO reports and
conducted I-9 and FLSA annual audits.
* Created job descriptions for position levels and implemented 360-Degree Perfor
mance Evaluation Review process.
* Designed and implemented a multi-purpose orientation for newly hired employees
that achieved a 40% increase in employee retention and established a formal ter
mination process, including the implementation of exit interviews.
* Created the company's corporate employee handbook, policy and procedure manual
.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Bachelor of Science, Business Management, University of Phoenix - 2006
Training: SPIN Sales, Solution Selling