TIMOTHY J.

MILLER
172 Sprucewood Terrace ~ Williamsville, NY 14221 ~ 716-604-4914 ~ tm111f14
e@westpost.net

QUALIFICATIONS PROFILE
Seasoned professional with solid and progressive experience in all facets of ope
rations management, team leadership, sales, and revenue growth. Comprehensive ba
ckground in diverse areas of higher education. Highly skilled in collaborating w
ith all members of the organization to achieve business objectives. Instrumental
in optimizing sales potential, expanding customer bases, and designing innovati
ve marketing programs. Proven success in streamlining business processes, enhanc
ing productivity levels, and introducing process improvements. Additional core c
ompetencies include:
Sales Management & Business Development
Account Management & Customer Retention
Revenue Growth & Market Research
Operations Management
Staff Supervision & Training
Higher Education & Recruiting
Executive Leadership
Process Improvement
Strategic Planning & Business Analytics
Human Resources & Employee Relations
PROFESSIONAL EXPERIENCE
MEDAILLE COLLEGE AMHERST CAMPUS, Amherst, NY (2006 - 2010)
Director of Recruitment - School of Adult and Graduate Education (2010)
* Provided leadership and direction to all aspects of sales and revenue growth a
ssociated with Accelerated Learning Programs (ALP) at the Amherst Campus.
* Devised and introduced strategic plans that drove revenue growth.
* Conceptualized and designed innovative marketing plans.
* Reviewed and edited publications and advertising.
* Assessed business and sales metrics and identified areas for improvement.
* Coordinated and executed promotional events.
* Supervised the ALP counselors and ensured goal attainment within the territori
es.
Assistant Director of Admissions - School of Adult and Graduate Education (2008
- 2010)
* Provided leadership and direction to the staff in performing at optimal levels
.
* Consistently achieved highest conversion rates within the Office of Admissions
.
* Achieved highest level of student satisfaction, retention, and overall service
on a consistent basis.
Trained and mentored the team in daily job tasks and goal attainment.
* Reported to the Executive Director of Marketing and Enrollment Management.
* Monitored and reported prospective student inquiries for all admissions counse
lors weekly.
* Performed Admissions Counselor duties concurrently.
Admissions Counselor - School of Adult and Graduate Education (2006 - 2008)
* Handled all aspects of admissions counseling for a diverse student base.
* Surpassed conversion rate goals on a regular basis.
* Participated in campus information sessions and attended off-site recruitment
events.
* Educated students throughout the complete admissions process.
APOLLO GROUP, INC., Amherst, NY (2004 - 2006)
Enrollment Counselor - Medaille College (Contract)
* Spearheaded efforts to enroll prospective students and retain current students
.
* Facilitated campus information sessions and served as a resource to students.
* Provided guidance throughout admissions process.
Early Career:
Collection Supervisor - OSI Education Services, Amherst, NY (2002 - 2004)
Sales Representative - City Mattress, Inc., Cheektowaga, NY (2001 - 2002)
Sales Manager - Raymour and Flanigan Furniture, Amherst, NY (1998 - 1999)
Collection Supervisor - NCO Group, Amherst, NY (1993 - 1997)
EDUCATION & CREDENTIALS
Master of Business Administration (2009) - Medaille College
Master of Arts in Organizational Leadership (2007) - Medaille College