Eric Chow

ec1125968@westpost.net
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Thrive on partnerships and collaboration ? Committed to quality and excellence
IT INFRASTRUCTURE ? TECHNOLOGY SERVICES ? SYSTEMS INTEGRATION
Data Center Design & Deployment ? Network Routing Architecture ? Information Sec
urity ? Wide Area Content Distribution ? ISO Quality & Standards Compliance ? Bu
siness Continuity Planning ? Disaster Contingency Planning ? Risk Management ? B
udget Analysis & Capacity Management ? Software Architecture ? Lifecycle Methodo
logy ? Workflow & Data Modeling
Insightful, innovative and results-driven information technology executive with
17 years of C-Level corporate experience in business development, design and dep
loyment of robust systems and turnaround solutions for the financial services, m
edia & entertainment, e-commerce, manufacturing, retail and energy industries. O
bjective analyst, logical thinker and fearless decision-maker. Proven organizati
onal leader and mentor. Adept in iterative project management. Fluent in English
and French. Practical knowledge of European and Pacific Rim business cultures.
Consistently exceed expectations: expanded capabilities, enabled growth, mitiga
ted risk and cut costs for all employers.
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SELECTED HIGHLIGHTS
? Sees the big picture, anticipates issues and makes course corrections; excels
in strategic planning, budget/cost control, cash flow management, internal and e
xternal partner relationships and value-based problem analysis.
? Cultivated a European service business from $0 to $80,000,000 for Tandem Compu
ters.
? Managed budgets to $9,000,000 and recruited, developed high-achievement teams;
supervised staff and consultants; directed an organization of 110 managers and
engineers at Charles Schwab.
? Demonstrated expertise in data center design and deployment with JDR Cable Sys
tems and Warner Music Group; completed projects quickly and produced results tha
t unfailingly justified investment.
? Developed a private data network for JDR Cable Systems connecting 10 business
units in the United States, United Kingdom, Netherlands, Norway and Thailand.
? Created web services and refined retail fulfillment and supply chain processes
that launched new business at ShopNBC; negotiated software license terms that s
aved $2,500,000.
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CAREER TRACK
CHIEF INFORMATION TECHNOLOGY OFFICER Since 2008
JDR CABLE SYSTEMS (HOLDINGS) LIMITED Houston, Texas
Supply insight, expertise, acumen and organizational leadership crucial to achie
ve key objectives of a $500,000,000 private manufacturer of sub-sea power cables
, umbilical systems and marine cables to oil & gas and renewable energy companie
s worldwide. Collaborate with business managers to define functional needs and o
ptimize operational workflow. Evaluate new technologies and develop and implemen
t strategic plans governing infrastructure security and availability, applicatio
ns, troubleshooting and support for 350 employees across 4 time zones.
? Built a $500,000 scalable data center and global private network in 18 months
producing a positive return on investment on 1st use; secured ISO certification
for corporate IT operation and delivered vital business intelligence services.
? Designed and deployed a high-availability messaging system; provided business-
critical remote access to voice, data and mail services.
? Completed technology selection and investment term sheet for 2nd-generation un
ified computing services; including 3-year storage architecture and retention st
rategy; defined standards, policy and provided specifications for the governance
of work processes.
? Controlled budgets and vendor relationships; migrated, optimized, and administ
ered ERP and quality and corporate systems including the integration of multiple
document management and document control systems.
Eric Chow Page 2
TECHNOLOGY BUSINESS DIRECTOR: ShopNBC 2006 - 2008
VALUEVISION MEDIA (NASDAQ: VVTV) Eden Prairie, Minnesota
Guided executive decision-making for a $300,000,000 online retail and cable TV s
hopping channel operator. Analyzed processes and enterprise systems; identified
deficiencies and opportunities to improve performance. Controlled budgets, negot
iated contracts and led initiatives that upgraded disaster recovery, server virt
ualization, open source software, business continuity, ERP technology and databa
ses.
? Integrated distributed digital content with real-time retail transactions, str
eamlined fulfillment and supply chain processes; enabled a new business launch a
nd reduced unauthorized access.
? Slashed costs by $2,500,000 by managing vendors and aligning software licensin
g periods.
? Refined the network to reduce single points of failure, and enhanced operating
efficiency.
CHIEF TECHNOLOGY & INFORMATION OFFICER: B3 Corporation 2003 - 2006
WARNER MUSIC GROUP (NYSE: WMG) Burbank, California
Instigated backoffice infrastructure planning, development and operations of the
payment clearing and merchant settlement services. Managed facilities, equipmen
t and software assets with a $9,000,000 budget. Hired and directed a team of 35
in network, systems, application and database design, compliance, and continuous
improvement efforts.
? Crafted a 2-year technology plan to support growth; established a multi-site d
ata center topology; and built a new facility; delivered 99.99975% component upt
ime and 100% service availability.
? Awarded SOX, CISP, and SDP compliance-certifications; secured dramatic vendor
cost cuts through negotiations; eliminated redundant positions, re-assigned pers
onnel and cut $300,000 yearly in personnel costs.
CHIEF OFFICER FOR INFORMATION / TECHNOLOGY / OPERATIONS 2000 - 2003
TEAMFUEL / WINESHOPPER Huntington Beach / San Francisco, California
? Developed data model, automation, security and quality plans for energy retail
er, Teamfuel; won funding and buy-in from marketers; integrated pricing services
that improved reporting and analyses.
? Turned around a poor-performing online wine distributor; developed a custom or
der processing, fulfillment and warehouse; attracted a business partner and comp
leted the network / system merger.
MANAGING DIRECTOR: Electronic Brokerage Technology 1993 - 2000
CHARLES SCHWAB & COMPANY (NYSE: SCHW) San Francisco, California
? Developed the state-of-the-art scaling arithmetic for one of the earliest, mul
ti-tiered, Internet trading platforms supporting 2,000,000 daily average revenue
trades.
? integrated transaction processing and settlement between US, Japanese, and Eur
opean branches.
PRACTICE DIRECTOR: Europe Prior to 1993
TANDEM COMPUTERS INC Cupertino, California
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TECHNOLOGY PROFICIENCIES
Paradigms: Massively Parallel Computing ? Server & Desktop Virtualization ? Oper
ating systems: UNIX ? HPUX / NonStop Kernel ? SunOS / Solaris ? Microsoft Techno
logies ? IBM AIX / CICS / RISC/6000 / MVS / WebSphere ? CISCO IOS and Integrated
Services Router Technology ? ATG Dynamo Development tools: C/C++ ? COBOL ? Visu
al Basic / VBScript ? Java / JavaScript ? Adobe Flash ActionScript ? PHP ? .NE
T ? MS SQL Network Protocols: LAN / WAN ? TCP / IP ? VPN ? Wireless ? Security A
ppliances ? Core Switches Applications: IBM DB2
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LEARNING CREDENTIALS
BACHELOR OF SCIENCE: Physics & Mathematics
University of London, London, England, United Kingdom
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REFERENCES AND FURTHER DATA PROVIDED UPON ESTABLISHMENT OF MUTUAL INTEREST