Gloria J.

Gropelli
821 James Street * Fort Myers, Fl 33916
* mobile: (239)823-7906
gg113ea12@westpost.net
________________________________________
REGIONAL DIRECTOR OF STORES
Results-driven, customer-orientated manager with 25 years of experience in retai
l management and supervisory positions. Verifiable talent for maintaining profi
table retail operations, with success in capitalizing on growth opportunities an
d upholding fiscal integrity. Articulate communicator and effective leader skil
led in achieving employee buy-in on organizational goals. Respected, trusted ma
nager who upholds highest ethical standards. Core skill areas include:
* Passionate Leader * Performance Management
* Change Management * Customer Service
* Self Motivated\Result Driven * Specialty Retail Operations
Professional Experience
________________________________________
CVS/Caremark-Woonsocket, RI
April 2008-August 2010
District Sales Manager
Oversee a team of 18 stores and support staff with annual sales volume in excess
$111M.
Responsibilities include but not limited to driving revenues, profits through an
engaged and inspired team.
Highlights of first year:
* In taking over a new district quickly identified the strengths and opportuniti
es within the SM and RPh teams and made some key changes in 1st quarter.
* Ended Fiscal 2009 with the third best performance in profit contribution in t
he region.
* Improved Employee Engagement Score and Customer Satisfaction score from previ
ous year.
* Opened two new stores in the district on time and under budget.
Bombay Company - Fort Worth, TX 1993-2007
Southern Regional Director of Stores (2005-2007)
Promoted to oversee 12 District Managers, responsible for 113 retail stores in 1
0 states, with sales volume of $139M.
* Sales Performance - Led largest region in the company. Last 2 years consist
ently ranked #1 in the company (USA) in all Key Performance Indicators.
* Change Management - Steered region through executive, company changeover and
uncertainty of business. Achieved sales results while keeping DSM team and reg
ion focused for entire transition period. Created excitement in organization in
regards to change.
* Relationship Building - Established and maintained excellent relationships w
ith executive VP's, Directors, Managers, peers, and subordinates. Consistent low
est turnover in DSM ranks in the company (USA).
District Manager (1998-2005)
Promoted to manage 13 stores in reaching sales and operational performance goals
with a volume of over $20M. Assisted in HR procedures, sales techniques, inven
tory control, staff supervision, investigating LP issues, interviewing prospecti
ve managers, and coached and mentored store management teams.
* Sales Performance - Achieved positive sales comps for 5 years running. One ye
ar decrease but comp % was still better then the company's. Key Performance Ind
icators consistently in top 2 in the region.
* Operation Leadership - Trained newly promoted\hired DSM's in the region and c
ompany.
* Team\Self Development - Adept at identifying strengths\opportunities in asso
ciates which contributed to many employees promotions throughout the years. Awa
rded Bombay's "District Manager of the Year" Award in 1998 & 2000.
Training Store Sales Manager (1993-1997)
Directed all business and operational development functions at the store level.
Tracked sales to goal and monitored employee performance. Assisted district man
ager with several activities, including pre- interviewing management candidates,
filling in for managers, and overseeing store schedule and payroll hours.
* Staff Development and Progression - Provided the training and coaching that
contributed to employees receiving promotions to supervisory positions. Trained
new SSM's for Florida West.
* Customer Service - Identified and resolved guest service issues and impleme
nted strategies that led to successful resolutions, and return clientele.
* Management Achievement Award 1994 (recognized for +43% comp in 1994) and 199
7.

East Winds - Ft Myers Beach, FL

1989-1993
Store Sales Manager
Responsible for driving staff and personal sales. Assisted owner with buying,
merchandising, scheduling and training of staff.
* Received an invaluable education in specialty retail\running of a small busi
ness\true selling and excellent customer service.
Education
________________________________________
Edison Community College
Fort Myers, Florida
Associates of Science ~ Art History

References available upon request