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James R.

1515 Pennsylvania Avenue, 3B
Brooklyn, NY 11239
June 2009 - Present
IT & Documentation Consultant
* Serve as a technical and documentation specialist for several firms.
July 2008 - May 2009
JetBlue Airways
IT Coordinator
* Responded to all requests for hardware repair/replacement.
* Acquired approval for replacement parts from inventory or purchase.
* Tracked and recorded requests and resolutions, reclaimed equipment from
crewmembers leaving the company and reassigned to fill current requests.
* Maintained spreadsheets tracking equipment assignments and equipment
* Submitted purchase orders for items not in stock and obtained
replacements of defective hardware under warranty.
February 2006 - January 2008
Dufry America/JFK International Airport
IT Coordinator
* Responsible for maintenance and repair of POS computerized cash registers, net
work printers, local printers, PCs and Servers.
* Generated daily and monthly sales, stores and warehouse inventory
* Coordinated all IT issues with main office in Miami and third party IT
* Ordered new hardware and software for systems.
April 2004 - January 2006
Temporary Assignments
Administrative Assistant
* Provided office support using MS Office Suite, and QuickBooks.
* Served as Webmaster, performed back -up and maintenance of company
web site.
April 2003 - March 2004
The Hartford /Hartford Financial Products
Administrative Assistant
* Responsible for transfer of data from Access Tables to Excel
* Merged data into MSWord documents creating company specific letters.
* Insured all letters are correctly prepared for mass mailings daily as per
schedule specified by insurance law.
* Ordered office supplies.
August 2002 - January 2003
The Ford Foundation
Served as Administrative Assistant for three competencies.
* Provided administrative support to senior staff using MS Office.
* Greeted visitors, managed calendar, coordinated meetings, conference calls
and travel.
* Served as liaison with all levels of staff and management to ensure
completion of grant requests for Officers' meetings, prepared monthly and
quarterly reports and graphs for year-end report.
* Called Latin American grantees regarding progress reports and translated
EDUCATION: Hunter College, New York NY
BA Spanish
* Read, write and speak Spanish fluently. Can provide written and oral
translation and interpretation.
* Served as a volunteer ESL tutor at Queens Public Library & Spanish tutor at
Hunter College.
* Taught ESL to parishioners at St. George Coptic Orthodox Church,
Astoria, NY.