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I
Volume V, Issue I NDEX
Prévision - SITM Annual Telecom Forecast provides a holistic and
equitable view of the forthcoming developments in the telecom
sector taking into account all the macro and micro economic
factors. The essence of this forecast report lies in the fact that it DIRECTOR’S MESSAGE 3
keeps us in sync with the changing dynamics of the telecom
ecosystem which is transforming itself and has already stepped into EXECUTIVE SUMMARY 4
third generation technologies.
METHODOLOGY 6
Faculty In Charge
Giri Hallur ECONOMY 8
Faculty (Telecom), SITM
GLOBAL TELECOM 13
Alumni Mentors Industry Mentors
Virender Kapoor
Director
Symbiosis Institute of Telecom Management
Prévision - SITM Annual Telecom Forecast is in its 6th year, initiated in the year 2003, with the purpose
of providing the industry a neutral and insightful single point of view regarding the emerging trends in
the telecom sector for the forthcoming year, after accumulating inputs from detailed research into
contemporary telecom technologies, telecom business and other determinants of change.
Prévision is a culmination of the collective endeavor of SITM students with 1500 man hours of efforts
put in by them. The student forecast team is guided by the SITM faculty and some of our esteemed
alumni. It is the only effort of its kind in the telecom domain at this level, which provides comprehensive
coverage over various domains in the telecom sphere.
Exponential Smoothing
In statistics, exponential smoothing refers to a particular type of moving average technique applied to
time series data, either to produce smoothed data for presentation or to make forecasts.
Linear Extrapolation
Linear extrapolation means creating a tangent line at the end of the known data and extending it
beyond that limit.
Polynomial Extrapolation
A polynomial curve can be created through the entire known data or just near the end. The resulting
curve can then be extended beyond the end of the known data. The resulting polynomial may be used
to extrapolate the data.
Trend Analysis
When a series of measurements of a process is treated as a time series, trend estimation is the
application of statistical techniques to make and justify statements about trends in the data.
Regression Analysis
Data regression analysis is a technique used for the modeling and analysis of numerical data
consisting of values of a dependent variable (response variable) and of one or more independent
variables (explanatory variables).
Linear Regression, y = a(x) + b
Non-Linear Regression, log(y) = log(a) + x*log(b)
SCOPE
Globalization is transforming the face of the global economy. The economies of the nations are
interdependent on each other more than ever before. This vertical aims to analyze, forecast the
growth rates of the various economies and the prominent growth drivers which are expected to
significantly influence the economy.
ANALYSIS
GLOBAL ECONOMY FED RATES
EURO Vs DOLLAR Rising crude oil prices have been a worry for
the entire world. Oil Prices along with food
European economies are struggling with the prices is putting economies under severe
threat of impending recession and along with inflationary pressures. Oil is always at the
the prospects of high headline inflation. The center of world polity and economy. The oil
fear of high inflation may push the European demand in the growing economies like China,
Central Bank to further tightening of monetary India and others are likely to put more
policy. But US and EU economies are very pressure on the supply and we expect the oil
highly integrated which may not allow the prices to be in the range of $95-105 per barrel
st
EURO to depreciate in a significant way in the by the end of 1 quarter of 2009-2010.
near future. Hence EURO is expected to
show sideways movement in the near future REGIONAL ANALYSIS
but in the long run it is expected to depreciate
against the US dollar. USA
EUROPE
EUROPEAN UNION
VISTA NATIONS
Russia's economic growth in 2007 was In Vietnam very high inflation rate expected to be
fueled by much higher oil prices. Real GDP in the range of 20% and above along with lower
growth of Russia is expected to slow in 2008- credit expansion will offset the growth by
09 to 7.2% as a result of stagnating oil industrial expansion and the growth is expected
production, high inflation, monetary to be in the range of 6.5-7%.
tightening and ongoing real currency Massive foreign direct investment and solid
appreciation. Nevertheless, continued strong private consumption growth will offset the
private demand growth should support a solid inflationary trends in Indonesia and we expect
rate of expansion. High oil prices, capital the GDP to grow by 5.5%.
inflows and the effects of an earlier fiscal
relaxation are feeding inflationary pressures. The South African growth will be on the lower
Inflation should abate from the second half of side as global slowdown, high interest rates will
2008, as a result of a good harvest and a pull down the economy even as the investment
tightening of monetary policy activity gathers momentum. The power
shortages are also expected to adversely affect
Economic growth in China has eased the economy and the GDP is expected to grow
slightly, to 10.6% year-on-year in the first by 3%.
quarter of 2008. It is expected to slacken
further over the remainder of 2008 and in In Turkey the business sector's successful post-
2009, as the contribution from net exports crisis performance and employment creation
declines. Domestic demand growth is capacity has come under strain, independently
projected to remain robust over the forecast from the domestic and international shocks of
horizon, with buoyant incomes driving up early 2008. Mounting competition from low-cost
consumption. Inflation has increased sharply, countries and strong trend real currency
driven by soaring food prices, but is expected appreciation has severely weakened the trade-
to ease somewhat going forward provided exposed sector. Domestic demand is expected
to be the only saving grace but the above stated
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3 © 2008, Symbiosis Institute of Telecom Management, Pune
factors along with a high inflation hovering INDIAN ECONOMY
around 10% is likely to bring down the GDP
growth to 4.5%.
GDP
Argentina's strong growth rates over the past
few years are expected to moderate over the India's macroeconomic parameters are
foreseeable future and without a coherent displaying ominous signs regarding the pace of
plan to shield the general public from the fall- growth of Indian GDP. Due to high inflation, RBI
out, political instability could return to is continuously adjusting the monetary policy
Argentina over the medium term. Also the which has resulted in high interest rates. High
increasing inflation and slower investment crude oil prices, increasing trade deficit,
scenario is expected to bring the GDP growth increasing fiscal deficit, high interest rates, high
to 6%. inflation, low IIP growth, increased Government
spending, uncertain export growth environment
due to weaker US, Europe & Japanese
MIDDLE EAST AND AFRICA economies, their dwindling corporate profits,
reduced general and public savings and hence
In UAE, persistently high global oil prices will shrinking investment cycle are the factors which
maintain the current account surplus which are expected to hurt Indian GDP growth in a
will further be facilitated by robust growth in significant way. Thus we expect the GDP to grow
non oil sector though political instability with by 7.6-7.8%.
change in power from Abu Dhabi (oil wealth)
to Dubai (FDI) and steep inflation may cause
some problem. We expect the GDP to grow
by 8.3%.
CONCLUSION
The global economic scenario is on a trace of recession, but it is expected to stabilize due to
decrease in the crude oil prices and inflation. The global economy is also expected to ride on the
growth of the emerging economies like China, India and others. The continued rise of
developing economies on the world stage will provide substantial potential opportunities for
already developed economies with, amongst other things, new markets for their exporters and
investors.
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GLOBALTELECOM
SCOPE
Telecommunications is a burgeoning sector and this phenomenon has not gone unnoticed. Its
driven by the fact that it is becoming a need and not a want for people and their businesses .The
objective of our research is to study the prevailing telecom business environment in various
regions viz. North America, South America, Western Europe, Eastern Europe, Middle East,
Africa and APAC.
ANALYSIS
WESTERN EUROPE Belgium, however, are exceptions. That said,
things there would change due to wireless
As Western European markets are mature broadband's higher growth. Some major
and fully saturated in the voice and text trends can be observed in the future are
segments, there are only a limited number of mentioned below:
players and limited opportunities available to
them. The macro-level market trends driving - The region's mobile broadband
carriers to outsource network operations penetration is very significant as
include hyper-competitive markets, broadband moves from fixed locations to
increasing focus on operational efficiency, mobile ones, and could spread this trend
greater service velocity and the desire to to other regions.
focus on differentiated parts of the business.
The ability to scale human capital, time-to- - Western Europe will see huge variance
market improvement and opex savings are as far as IPTV deployment and uptake is
key operational efficiency metrics which concerned. France will see the highest
operators considering professional services signups and Germany should see the
are looking to achieve. The proven ability to least. Reasons for sluggishness of IPTV
meet the minimum levels for these metrics is are poor pay TV penetration across
critical as operators decide how much of the Europe and poor LLU in certain markets.
network they can outsource. Mobile network
maturation is driving a shift in emphasis from - Despite a huge disparity across Europe,
a "build" to an "operate" mentality for these retail prices in Western European
carriers. Mobile product estimates the current countries continue to drop as usage is
number of mobile users split by prepaid and rising. As price elasticity and fixed-to-
postpaid, penetration rate, mobile service mobile substitution (FMS) are nearing
revenue split by voice and data, and users their maximum exploitation capabilities,
and handset figures split by technology. The MNOs are shifting their focus toward cost
success of mobile network separation will reduction to safeguard margins. On the
depend on the ability of partners to address demand side, the focus of competition is
issues including cost allocation, technology shifting toward brand and distribution
strategies and future investment. On similar power.
lines with Japan, most of these regions'
Indexes boast somewhat higher wireless - Western European MNOs have re-
than wired percentages, proving the relatively identified their core business, which is
high 3G penetration in Europe. Denmark and clearly related to the billing relationship
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14 © 2008, Symbiosis Institute of Telecom Management, Pune
operators will be a good value-proposition for make it technology neutral, supporting 3G or
all players in this strategic telecom WiMAX .
ecosystem.
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16 © 2008, Symbiosis Institute of Telecom Management, Pune
of high quality omnipresent telecom for migration may not be the right thing to do.
infrastructure in advanced markets such The deployment of WiMAX as a solution for
as Japan, South Korea and Hong Kong Africa may not be such a good idea because
have hastened the deployment of FMC- of its need for power and its attractiveness for
based services. Transitioning to IP, the theft. Just because 3G is the world standard
availability of high quality omnipresent doesn't mean that it should be the investment
telecom infrastructure in advanced path towards wireless Africa. Africa should
markets such as Japan, South Korea and look towards fast growing economies of
Hong Kong have hastened the eastern Europe for models like community
deployment of FMC-based services. initiatives, micro-financing and wireless
deployments. The operators should be given
- The birth of Asia-America Gateway cable freedom to experiment various hybrid
system will complement existing high infrastructure approaches so that they can
bandwidth cable systems in the Asia cater to ICT needs of the society with a
Pacific. In addition, the AAG cable Unified license regime rather than penalizing
system will provide the much-needed them for the same. Infrastructure sharing
diversity against traditional routes to the could be a fair and financially efficient
US. proposition. Thus Africa will require a lot of
initiatives from government as well as
AFRICA operators for fruitful development of the
telecom sector in the future.
Traditionally the success story of neighbor
countries is emulated in a growing country,
but in the case of Africa duplicating the
success stories of UK and following their path
CONCLUSION
Western Europe markets are mature and saturated in the voice and text segment. Eastern
Europe on the other hand is undergoing transformation and has reached saturation at some
places which has led to mobile operators turning to data. The sole motive of North American
market will be to gain market share and customers as new business models emerge. In South
America while private investment has helped rapid growth in mobile and long distance
telephony, fixed lines additions have reduced. Africa needs a lot of government support to
flourish in this sector.
SCOPE
Indian Telecom addresses the trends pertaining to fixed and mobile communications, rural
telephony, NLD & ILD, regulatory issues pertaining to 3G, WiMAX and MNP, and investment
pertaining to network. The main objective of this vertical is to predict fixed and mobile subscriber
base, overall teledensity, rural and urban teledensity, trends in 3G, WiMAX, infrastructure
sharing, telecom retailing, handset manufacturing and network investments.
ANALYSIS
SUBSCRIBER BASE tariffs as compared to other countries, which
& TELE-DENSITY is another major factor in driving the
increasing subscriber base. All these factors
India has seen an unprecedented growth in cumulatively contribute to the increasing
mobile telephony. Despite being one of the subscriber base and teledensity in urban and
fastest growing telecom markets, there is still rural areas. On the other hand fixed line
a lot of ground to be covered and the race is telephones have seen a downturn due to
on to achieve the numbers. With the entry of reasons like easy availability of mobile
new players, incumbents are expanding their services, difficulties in last mile connectivity
horizons with new licenses and increasing for operators, etc. The only brighter side of a
their range of services and QoS in existing fixed line is the increasing number of DSL
circles. Handset prices are coming down and subscribers for broadband connectivity. Thus
they are now not just communicating devices considering all this we predict that:
but much more, with additional features
available at affordable price. To put icing on - Fixed line subscriber base will witness
the cake the service providers are now going continuous marginal monthly reductions
for bundled services. which will lead to a base of 36.24 mn at
the end of Dec'09 resulting in a perc-
entage decrease of 6.23 % over July'08.
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18 © 2008, Symbiosis Institute of Telecom Management, Pune
by the end of 2009. In total, 141.17 mn that the advent of 3G is expected to offer are
rural connections are expected by mobile information, location based services,
Dec'09. business solutions, mobile entertainment etc.
All of these services will be a promoting point
- Various tariff schemes, various modes of for 3G services once it gains some
payment for purchase of handsets and acceptance in the market.
anticipation of 3G services will drive
urban teledensity to 87.38 % by the end TELECOM RETAIL
of 2009. With the growth in the telecom sector, the
telecom retailing is also seeing an uptake.
Increasing subscribers, increasing portfolio
FUTURE SERVICES of services by service providers and bundling
of services and increasing penetration
MNP especially in rural areas have contributed to
The announcement of guidelines for 3G and the increase in retailing of telecom related
MNP were a milestone in the Indian telecom products like handsets, service centers etc.
journey. This announcement puts enormous The increasing FDI in telecom retailing and
pressure on operators to provide world class with major players like Reliance, Tata, and
services or loose their customers to their RPG moving into retailing of telecom
competitors. Thus, the GSM players and products, the telecom retailing is traversing a
TRAI are at loggerheads over this issue and forward path. The investments in 2009 in this
implementation of MNP will be a matter of sector are likely to increase substantially.
challenge. The time taken to port a Telecom retail sector is expected to do a
customer's number from one operator to noticeable contribution by 2009 in total retail
another was decided 3 weeks initially, which sector.
was too high and hence it may not be
welcome by customers. Other issues like NLD/ILD
porting and routing methods are still grey With the increase in trans-pacific undersea
areas. Also the grant of contract for central cables, the bandwidth crunch is not that
clearing house will be a lengthy and serious an issue and operators are actively
complicated procedure taking into investing in these cable schemes to enhance
consideration cross holding and other such their own services in an efficient manner.
matters. Hence, the implementation is most Operators like Bharti , who have invested in
likely to be enforced by the mid of next year more than 5 cable consortiums and BSNL
around June. have plans to increase its presence in this
area through further investments. The total
3G SERVICE & APPLICATIONS demand for capacity is expected to double
The much expected 3G auction is expected roughly over the next two years. With VoIP
to bring a fresh breath of air to the Indian services (Subject to regulatory grants) and
telecom sector. It has been delayed for a long bundling of services, the demand for
period for one reason or another and now bandwidth will increase. This will also see an
with the expectation of global players to be increasing competition in the NLD and ILD
participating in the auction, 3G is the next big market, with broadband providers also
thing. Subject to 3G spectrum auction which competing with ILD and NLD operators for
is expected by the end of this year, the providing services. Hence, the tariff rates for
services will be rolled out by the end of next NLD and ILD are expected to decrease and
year and initially 3G will be more of a bundled services are going to be the order of
substitute to broadband rather than mobile the day.
internet. It is expected to be in nascent stage
for the next 2 to 3 years, due to reasons like FIXED WiMAX
customer awareness about the 3G services, The Government is planning to auction
availability of low cost 3G handsets, blocks of 700 Mhz and 3.3-3.6Ghz bands
affordability of services etc. Various services subject to availability in the next year to offer
CONCLUSION
There is no doubt that there is huge potential in the current Indian market, but, effective planning
and implementation will make way for a perfect story. The government should be careful in
devising telecom policies of the country in order to ensure it reaches the 500 million subscriber
target by 2010. Spectrum availability and allocation remains an issue which needs to be
addressed. A lucid 3G policy would be beneficial as it would draw more FDI. Indian operators
need to upgrade their services and infrastructure as the introduction of MNP and foreign players
to the Indian market could mar their plans of customer acquisition and customer retention.
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TELECOM
TECHNOLOGIES
SCOPE
The advent of technology in the Telecom sector facilitates the provisioning of newer and cost
effective services and helps in meeting the demands of the consumers for the same, by making
them easily accessible. The telecom technology vertical focuses on these changing market
trends and its impact on the growth of the Telecom sector across the globe.The Telecom
Technology vertically encompasses the Core, Access and Transmission verticals.
ANALYSIS
CORE require vendors to support and increase
number of services on common IP/MPLS
ETHERNET platform to harmonize and co-exist with
Asia, North America and Europe continue to legacy network that service providers
drive investment in technology which has led currently possess. As a result there will be an
to rapid growth of global Ethernet markets for increase in investment in multiple services on
the last 3 years. Factors like shift towards IP edge routing.
based services, low cost and scalability are
driving this rapid development. As large IMS
emerging markets like India, China, Brazil, The IP multimedia subsystem is still the most
Russia etc continue to deploy network preferred next generation architecture. It is
infrastructure, they would account for half of still a key priority for converged fixed and
the new communication connections in next 5 mobile operators who are well into their all IP
years. With these countries leapfrogging over network transformation projects with
legacy infrastructure, Ethernet will play an eventual convergence at service core layer
increasing role in this rapid growth driven by as their ultimate goal. However, web 2.0 is
factors like low cost, lower complexity, faster taken for value proposition currently. The IMS
network deployment, rapid service creation implementation and transformation will take
and high Quality of Service. It is estimated approximately 10-15 years to materialize with
that global market for carrier Ethernet various impediments such as use of IP v6,
equipment will reach around $3.9 bn mark by Infrastructure deployment towards all IP
2010 at a CAGR of 33%. networks in phase-wise manner etc. On the
other hand, fixed line operators will be most
MPLS aggressive in adopting IMS elements.
The IP/MPLS edge market is expected to However they will be adopting software
grow continuously with the availability of high driven migration path towards IMS with
end technology and low cost infrastructure. additional investments in SIP based soft
Conventional edge routing and multiple switches and media gateway driven solutions
services on edge routing are two areas where for a phase wise evolution towards NGN
maximum growth is to be seen with architecture.
increasing consolidation plans between
service providers and vendors. Network ACCESS
consolidation plan puts cost reduction and
new service introduction on top priority of DSL (ADSL/VDSL)
important parameter op ex, service providers Commoditization of band width and growing
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22 © 2008, Symbiosis Institute of Telecom Management, Pune
WiMAX alternative to reach to customer in an efficient
WiMAX uptake has a unique set of potential, manner and thus the WiMAX deployments
opportunities and challenges in the emerging are expected to pick up if government creates
markets. WiMAX is used as an alternate way a favourable policy framework to enable the
to serve areas that cannot use traditional adoption of new wireless standard. Due to
wireline networks. And the target market for low PC penetration and country specific
wimax is lucrative enough to have boosted mobile broadband framework it makes a
the expectations for the technology. However nationwide rollout of WIMAX prohibitive. Also
the WiMAX deployments have been slower due to spectrum limitation the rural coverage
than what the hype suggests owing to factors using WiMAX will be limited. Hence due to all
like regulatory issues and low buying power these factors It is expected that india will have
of consumers that stand to benefit the most 6.9 million subscribers by the end of 2011
from technology. There are some examples unless government intervenes with some
of commercial uses of this technology positive influence.
although some of them are only as an access
technology and not as a mobile platform.
TRANSMISSION
Currently the highest demand for wireless
broadband comes from high end markets, DWDM
corporations and some SMEs with high tech With the advent of new technologies and
needs. However, there is a pent up demand in bandwidth hungry applications, there is an
areas that lack access to develop wireline ever increasing demand of bandwidth in the
services. Some of the major inhibitors of market. Thankfully due to increase in FDI and
growth of WiMAX are availability of laying of transpacific cables to overcome
spectrum, regulatory and legal issues, limited bandwidth crunch it has mobilized the
access to computers in rural areas and cost of bandwidth market and DWDM remains the
CPEs, lack of spending power for WiMAX preferred technology for transmission. Even
services etc. Despite this, countries like with operators migrating towards 4G network
Mexico, Chile, China etc have rolled out the transmission is expected to be supported
WiMAX services with varying success. This by DWDM. India has seen major investments
technology has found a friend in development in fiber optics mainly by public sector
plans of several emerging economies organizations and they are adopting DWDM.
including Latin America, China and India.
Hence further deployment of fixed Wimax in
Latin America and Mobile Wimax in China is
expected to grow rapidly.
CONCLUSION
A lot of the technologies mentioned above will see immense growth due to factors like low cost,
lower complexity and faster network deployment. GPRS is not widely used due to the low end
phones used by the cost sensitive Indian consumers. Increasing demand for higher bit rates for
bandwidth hungry applications and awareness of fibres have pushed operators to move to
fibers. Wimax is emerging to be a far more trusted alternative as compared to fixed lines. The
Indian scene will be exciting to watch out in the Wimax space but the real challenge would be
consumer pricing and speedy roll outs by operators.
SCOPE
India's galloping wireless industry, the world's fastest growing mobile market, undergoes
changes year on year with every year outpacing the previous one. This report endeavors to bring
forth foreseeable trends in the field of mobility focusing on key drivers and some of the factors
instrumental in propelling the mobile industry in the current scenario that are Revenue,
Subscriber Base, Mobile Density, ARPU, and MVAS.
ANALYSIS
COUNTRY TRENDS respectively. The market adoption of Wireless
internet will add to the Data ARPU.
The mobile subscriber base is expected to
cross 412.12 million by the end of 2009 with Those Telcos eyeing to become a volume
the overall mobile density reaching 38%.The based player will face tradeoffs between
maximum growth is expected in 'B' and 'C' Customer Subscription/Retention vis-à-vis
circles, we also expect B circle to cover 40% Quality of Service. Although falling ARPU
of the subscriber base while 'METRO', A and coupled with low tariffs will force operators to
C circle are expected to cover 13%, 35% and look at other revenue streams in mobile
12% respectively by the end of the year 2009. services. Other than just voice, operators see
data services and converged services as the
next big revenue generator for them.
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Undoubtedly, entertainment such as Indian would be able to see the following changes in
film, pop music and video as well as cricket the mobile internet zone:
are the most important components of non-
voice revenue and have contributed - The Telcos would try to improvise on the
significantly to operators' kitty. But even after content rather than engaging in speed
seeing significant growth, entertainment has battles.
not seen much adoption beyond CRBTs and
ringtones, and cricket is restricted only to - The internet and the content based
match scores through SMS alerts. 3G companies focusing on small screen size
networks would drive services such as MMS, handset based mobile internet business
mobile banking, mobile internet, mobile e- would like to push for innovative
mail, mobile advertising and mobile strategies such as Interactions defined in
shopping. However, 3G alone cannot boost shorter sessions, rendering web content
the Indian operators' non-voice service for improved display on a limited screen,
revenue. more communications-centric
applications, with less use of rich formats
such as video, and the location-aware
services.
WIRELESS INTERNET
CONCLUSION
Significant developments in Value added Services, emergence of new content based services
like mobile search, gaming, banking, and m-commerce applications would augment the growth
in the consumer mobility segment. The true essence of mobility would be fully captured by the
rich Enterprise applications that will be realised in the coming year due to the uptake of services
such as Unified Communications; presence based video telephony and Enterprise Telephony.
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BROADBAND
SCOPE
This vertical focuses on both Wired & Wireless Broadband in India by covering the demand and
supply side of Broadband with its impact on the Broadband Equipment market. Predictions are
done for both the Enterprise & the Retail Broadband markets along with the key technologies
which will impact the Broadband landscape over the next one year.
ANALYSIS
SUBSCRIBER BASE & to provide its service to its clients. Hence it is
TECHNOLOGY WISE DISTRIBUTION obvious that WiMAX is costly over ADSL. For
enterprise segment security is the major
The Internet and broadband market has concern for WiMAX. Hence with the existing
made the move, although a bit slow but setup already present ADSL is cheaper and
definitely on the positive side. With increasing seems to be better option with fixed line
awareness amongst the customers, the telephones. On the other hand with most of
demand for services like online gaming, video the operators worldwide using spectrum
download and multimedia content, which may between 3.3-3.8, 2.3-2.7 & 5-6 GHz, Indian
require high or low bandwidth has grown, operators have 2*6Mhz of available
increase in availability of services has added spectrum. As per recommendation wimax
to that demand. Although there are some spectrum will be auctioned and will be ready
major concerns like the cost of operation and for use by nov 2009 by 3 operator with 10*2
maintenance, cost of CPE, low penetration in Mhz. Till this happens the spectrum is less
rural and urban population and low computer and hence the per BTS customer mapping to
literacy which are to be addressed. Some its cost makes it highly costly affair.
initiatives like the last mile unbundling, We expect the broadband subscriber base to
decreasing the cost of computers etc. have be more than 8.5 million by the end of june
also been slow on the uptake. next year.
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28 © 2008, Symbiosis Institute of Telecom Management, Pune
colors. With equipments which could utilize BACKHAUL
spectrum better and also tend to use
spectrum over 7Ghz could spur wimax into a The fiber is a costly option which may/may not
domain which will parallel even fiber in the be available for the backhaul network. In such
future. BSNL and other operators with aid a context Wimax and VSAT can be a good
from USO funds plan to expand their base of option for a company to deploy to provide
operation from current reach to an estimate connectivity present everywhere. Implem-
of 1.5 lakh villages and more than 5000 entation of high data technology like Wimax
cities by the end of next year. (Licensed/unlicensed Bands), i- burst can
help in giving Backhaul link. Efficient Use of
Spectrum for Wimax will boost usage of Wimax
as backhaul networks.
CONCLUSION
The dream of achieving 20 mn broadband subscribers by 2010 seems like a mirage at this
moment. If this dream has to be realized rural India will have to play an integral role. The rural
area does not have enough penetration of PCs which is driven by the point as there is lack of
awareness. When we look at the broadband scenario throughout India the broadband
infrastructure does not seem to be tantamount to the present requirements. Therefore there
should be incentives provided by government to operators for improving infrastructure and
support them in setting base in rural areas.. Deploying copper cable or fiber optics will not be
conducive in terms of ROI and cost effectiveness. Therefore Wimax will be more propitious.
However the biggest impediment would be non availability of spectrum at affordable costs.
Government should ensure that the Indian operators wake up to the opportunities broadband
provides to them and utilize it to the utmost. In the mobile revolution in India since there were no
Indian operators ready to deploy networks and telecom infrastructure, the opportunity was taken
up by Foreign companies. Taking this as a learning experience the government should ready
themselves for the Broadband revolution and reap its benefits.
SCOPE
Telecom software is used at the back end of the IT infrastructure of telecom companies. It also
includes client side softwares like mobile OS and user applications. The latest trends in the
telecom software market, including Mobile Applications, OSS/BSS & System Integration, are
predicted under the scope of this vertical.
ANALYSIS
CRM OSS/BSS
IT shops have begun integrating customer Operators are looking for integrated ordering
relationship management platforms with the and customer management, billing and
traditional e-commerce solutions. Integrating balance management, and revenue
these platforms can lower ,order processing enablement coupled with an extendible and
below $1 per transaction. Thus a big flexible architecture.
integration in this domain is widely expected
to meet the enterprise needs. NGOSS, or New Generation OSS, will be an
answer for a comprehensive, integrated
Retaining customers and enhancing framework for developing, procuring and
relationships with customers is the most deploying operational and business support
important goal of companies, with 'attracting systems and software, available as a toolkit of
new customers' every second. Thus another industry-agreed specifications and
boosting factor for CRM applications. guidelines that cover key business and
technical areas. NGOSS will be an enabler to
Marketing automation is expected to be the achieve unprecedented levels of
fastest growing segment of CRM, achieving interoperability. With a total new face of
an 11.2 percent CAGR through 2009. One of OSS/BSS to cope with, operators will
the recent changes in the market is that the upgrade their BSS/OSS infrastructure. In
hybrid on-premise/on-demand model is India particularly where the domestic market
becoming a reality. is being dominated by the MNCs.
Expected growth of CRM market is 11.3 per- After the introduction of multi-play
cent in 2009, to $9.3 billion.The leading on- convergence, telecom operators have more
demand CRM vendors will find themselves data than before from a wide range of BSS
under increased pressure both from smaller systems. Getting all this divergent data into a
hosted solution providers and established on- single repository to enable convergent
premise vendors offering on-demand business intelligence is becoming the norm
software versions.The implications are that for leading telecom operators. Thus the next
subscription prices could decrease, era will see the opportunity which is to take
particularly among the less-differentiated convergent business intelligence to the next
entry-level solutions. level and integrate network OSS data with
BSS data for all networks and service. Indian
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OSS/BSS market will continue to grow at 6- operators with new avenues for increased
7% CAGR globally with the Indian market revenues through greater usage of the
growing much faster. Service Layer application.
OSS/BSS market will continue to grow at 6-
7% CAGR globally with the Indian market
growing much faster. BUSINESS INTELLIGENCE
Operators currently face significant oper- The world wide BI tools software market is
ational challenges when attempting to roll- expecting a five year compounded annual
out new services such as Virtual Private growth of 7.3% through 2009.The overall
Networks (VPN), Internet Protocol Television revenue from BI is expected to be $7.2 bn
(IPTV), and Voice over Internet Protocol through worldwide license and maintenance.
(VoIP). To meet the upcoming challenge, The EBIS sub segment is expected to grow
upgradation of existing infrastructure will be under 1.5 bn in 2009 with a CAGR of 7.4%.
the top priority along with the single view of The data warehouse and CPM suites will be
network ,services and customer. more strategic to the ERP vendors than the
actual ERP modules . Partnership and
SDP will evolve from basic content delivery to alliances will grow the pie for BI services. The
architecture for integrating legacy and IP- database embedded BI server market will
based network services in order to drive new experience a higher growth rate of 15-16%
revenue by exposing the communications and stand alone BI software's market will
network to third-party application developers. experience a growth rate up to 10%. The
query, reporting, analysis market will outgrow
the advanced analytics market in 2009.
SOA American market will continue to be the
largest with a slight downfall from a share of
India is set to be the fastest growing SOA 52.9% in the BI tools revenue.
market in Asia. It is expected to grow at a
compound annual growth rate (CAGR) of
49% from 2006-2009. Driving forces for SOA REVENUE ASSURANCE
in 2009 will be:
The number of products offered by telcos
- Composite applications scenario in the have increased from the typical ten to
organizations, which is always very hundreds because of the move from voice to
complex. data, fixed to mobile and debit model to a
credit model, naming a few. The practice of
- Highly competitive market will force revenue management in telecom is also
enterprises to adopt SOA in order to be becoming increasingly important. Although
more agile and responsive. we constantly hear about cost-cutting
strategies, the revenue side of the equation is
- Management is now very conscious of of equal significance. In order to implement
returns on IT investment. an efficient strategic revenue management
function, telcos will make a huge investment
Through the SOA, telcos will focus to build an towards prevention of revenue leakage.
application that allows service subscribers to Quality assurance and revenue assurance
access their account information residing on will be key ingredients in increasing an
various OSS and BSS. Communications operator's ARPU. The inherent cost of
Service Providers (CSPs) will focus on the developing comprehensive revenue
SOA approach to automate the fulfillment assurance capabilities will increase
processes for their telecommunications dramatically during 2009.The shrinking
services such as DSL, VoIP or IPTV. The margins for telecom services are forcing
major benefits from SOA in telecom will network operators to deploy revenue
include swift generation and deployment of assurance more aggressively.
mobility enhanced applications and providing
MOBILE OS
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32 © 2008, Symbiosis Institute of Telecom Management, Pune
(Europe, Middle East, Africa) achieving operational functions typically have provided
average growth over the forecast period. functionality that is confined to one domain,
However, growth will be patchy across such as sales force automation, or one business
EMEA, for instance, relatively low growth process, such as payroll.
rates are expected in France and Southern
Europe. The EU accession countries, The big-vendor-dominated market of enterprise
although relatively small markets, will resource planning (ERP) applications will be
achieve respectable rates of growth. Growth poised to take off for non-proprietary technology.
in the North American region is expected to enterprise resource planning (ERP) applic-
lag behind the other regions. ations will be poised to take off for non-
proprietary technology.
ERP SaaS suite offerings are still immature.
Because of the complexity of ERP suites,
SaaS offerings for administrative and
CONCLUSION
There is a big integration expected in the CRM domain to meet the enterprise needs. Acquiring and
retaining customers would be of utmost importance. Upgradation of the present infrastructure will
be the top priority. There will be a lot of consolidation happening and mergers and acquisitions will
be the order of the day. Since ARPU is critical in a country like India as it has one of the lowest
ARPU's in the world, telcos will make a huge investment towards prevention of revenue leakage.
Hence quality and revenue assurance will play a crucial role.
SCOPE
The development of a country's telecom infrastructure is the key to the development of its overall
economy. Communication Infrastructure vertical gives a broader picture of the performance of
the Indian telecom sector which contributes about 2.1% of GDP. Analysis of investments,
technological up-gradation, opex, infrastructure sharing imparts the growth and performance of
ICT in India by and large.
ANALYSIS
PASSIVE INFRASTRUCTURE infrastructure providers(Quipo Telecom
Infrastructure limited, GTL Infrastructure
- As all the leading mobile service limited, Telecom Tower and Infrastructure
operators expand their networks to limited Owned by Essar Group), TVS
increase coverage and increasingly seek Interconnect, system limited), foreign
to share passive infrastructure in order to entrants (American Tower Corporation
reduce capital expenditure, provisioning (US Based), Tower Vision (UK Based),
of towers has emerged as a new stand Xcel Telecom, Rambolls Telecom
alone business. Towers) and divested infrastructure wing
of the carriers (Bharti Infratel,
- The outsourced infrastructure providers' RelianceTelecomInfrastructure, Tata Tele
ensuring reasonable pricing for sharing of Services Limited).
infrastructure, ensures that towers may
not become bottleneck to rollout, wireless - For the next few years, the focus will be
services in view of increasing restrictions on an accelerated roll-out of services in
by Municipal Corporation, providing rural and semi-urban areas and at least
guaranteed SLA. two players will be rolling out services on
1800 MHz in rural areas doubling the
- Due to intensive growth, intra-site tower requirement. India currently has
distance of base units are reducing about 2 lakh towers and would require
drastically and the formation of such 85,000- 90,000 more towers for the next
cluster of base units opens a new fiscal year due to various reasons
opportunity of sharing the infrastructure, mentioned above out of which 41% of
which could be passive as well as active deployment would be shared amongst
and as India is poised to roll out 3G incumbents & Greenfield operator
services, by outsourcing Telco's deployments.
infrastructure requirements, operators
are able to save on capex and opex. We - Expanding network coverage to areas
predict tower sharing can reduce cost of where little or no power is available is
ownership by 16-23%. challenging for operators, particularly in
countries with a high percentage of rural
- Outsourcing of infrastructure requirement population like in India. In order to reduce
will see rise due to FDI, PE investments in reliance on traditional energy sources,
the next fiscal year and will heighten service providers are evaluating
competition for the existing 3rd party alternative energy sources including
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34 © 2008, Symbiosis Institute of Telecom Management, Pune
solar power, wind power and bio fuels, BACKBONE
therefore government policies would
consider and aid the same. - As content owners migrate from critical
revenue-generating content to IP, they
must ensure a quality of experience for
Figure 13 - Growth of BTS / Mobile
the end user. This is true whether the
content in question is small static objects,
rich online consumer content, high-
quality streaming video, internally facing
enterprise files or any number of other
content types, hence the need for heavy
deployment of optical transmission by
service providers. In the near future,
along with the growth of IP-based
services, TDM and ATM-based services
will also grow.
enterprises to manage their networks. 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-20082008-2009 (E)
CONCLUSION
The sharing of infrastructure has played a vital role in reducing the capital expenditure and the
operating costs, which in turn has helped operators maintain margins in a highly competitive
market like India. The primary reasons for sharing being crucially indispensable, is because it helps
operators minimize input costs, tariffs and increase teledensity. With 3G on the verge of being
deployed in India there are speculations round the corner that spectrum sharing will be enforced
upon operators, due to low availability of spectrum for the players. Will it be implemented shall be
seen only in the time to come.
SCOPE
Consumer electronics refer to a broad range of electronic equipment intended for everyday
domestic use by people. The categories included here are Mobile Handsets, PCs, Laptops, ,
Gaming Consoles and Digital Cameras.
ANALYSIS
The overall revenue earned through the sales followed by Sony Ericsson. As Samsung
of audio, video and gaming consoles plans to leverage its Chennai Facility and
constitute the international consumer come up with new innovative models, it is
electronics market..Hence let us look at the expected to hold onto its number three spot,
key components which would shape up the in the predicted period. However, in the near
CE market. future, Motorola would get back to the
drawing board and refocus on its strategies
for the Indian hand set market, to survive the
MOBILE HANDSETS competition.
For years, FMCG companies ruled the minds New services like Navigational Maps, Digital
of the Indian Consumers as being the most entertainment solutions, Music, etc. would
trusted brands. But it comes as no surprise enhance a consumer's willingness to acquire
that Nokia has emerged as the top brand in new models of mobile phones. Technologies
India, today. Consumers not only expect like built-in cameras, better memory, radio,
voice services on their mobile phones but the latest messaging services, and colour
equally valued personal time planning displays will continue to influence consumer
properties in their choice of new mobile decisions to acquire new models.
phones. These high-rated features include
calendar and e-mail services. Mere The Enterprise customers would look forward
introduction of 3G phones itself will not see an to better smart phones, which would have
uptake of 3G handsets unless there are larger screen size, storage space and battery
supporting services to attract the customers. life. On the other hand, replacement of
handsets is going to be immense in the bigger
The phenomenon of choosing familiar brands cities. It is not far, when the carriers and
would continue while choosing mobile handset manufacturers will follow Nokia and
phones. However the availability of Chinese Apple's strategy of opening up products to
handsets in the markets, which are almost third-party developers. Widespread third-
one fifth of the prices of the original ones, party applications will keep users engaged
would attract the lower income group of and interested, while utilizing data plans they
mobile consumers. First time buyers in small purchase and potentially upgrade to more
towns and the rural segment will drive the expensive plans. Despite tepid interests of
market growth. Due to its strong retail the mass market to buy expensive phones,
presence, Nokia will emerge as the market there is an increasing demand for smarter
leader in the coming year too, being closely connected devices, as demonstrated by the
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38 © 2008, Symbiosis Institute of Telecom Management, Pune
sale of more than 10,000 iPhones till date, in mobile phones, which already have
India. Although subsidization will continue to become a status symbol and an
be important for the lower end market and will extension of one's personality.
appeal to some, on the higher end market,
offering more advanced unsubsidized
devices will prove beneficial.
LAPTOP MARKET
CONCLUSION
The revolution brought about by Digital technology has enabled the consumer electronics sector
to profit from the growing interaction of digital applications such as: camcorders, DVD
player/recorder, still camera, computer monitor, LCD TV etc. It has also witnessed the
emergence of mobile telecommunications technology, incorporating both digital visual and
digital MP3 capabilities. The computer industry has also benefited by being able to make its way
into the consumer's living rooms. HDTV's with VGA connections and SD/MMC card slots,
personal media players, and Microsoft-based Media Center PCs have brought the two
industries even closer together than before.
INTRODUCTION
For the modern day Telcos, the market for traditional telephony, regardless of being fixed or
mobile, is becoming increasingly saturated to the extent that it can no longer be a viable,
exclusive source of growth. On the other hand, the emerging convergence of telecom with
sectors unseen till now, has brought a plethora of opportunities and threats- as telecom
operators would be kept on their toes to battle with a wide array of new competitors, including,
traditional media companies, information technology players and even industries pertaining to
financial services.
The word “Differentiation” has become challenging, with technology being laregly commoditized
and accessible to all players in the market. To successfully face this challenge, the modern day
operators do believe in leveraging the telecom-media convergence to develop a sustainable and
unique competitive advantage in their respective markets. In particular, the report highlights that
there are a number of opportunities for telecom operators, Cable TV Operators, Handset
Makers, Film Distributors, VAS players, and Internet Service Providers in leveraging the
potential of telecom-media convergence - a summary of the details follows below:
ANALYSIS
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42 © 2008, Symbiosis Institute of Telecom Management, Pune
growing sectors in the new range of television FILM DISTRIBUTION
services with Asia, Europe and the US all
showing signs of a desire to watch TV on the From celluloid prints to digital format, the
move using mobile devices. At the moment, Indian cinema and its distribution channel has
Japan is the world's leader in direct mobile really come a long way. But now, Indian
television, with over 20 million mobile phones cinema is moving ahead and slowly turning a
thought to be equipped with television new leaf in the distribution network with
receivers and capable of receiving signals. satellite distribution of movies.
South Korea is not too far behind, with 8.2 India is a country with diverse geographical
million mobile phones in use with the similar conditions and difficult terrains. Therefore,
capability. Worldwide, the number of people satellite delivery takes care of all logistical
who view mobile TV is estimated to be problems associated with film distribution and
around 29.7 million, although this is expected exhibition.
to double by the end of 2008.
- Innovations in the cinema Distribution
Asia may be leading the way, but Europe and space and the rise of digital cinema
America are gradually catching up. In India would spin the demand for satellite
there are significant trends expected in this equipments and bandwidth, giving rise to
sector: opportunities for Telcos.
- Mobile TV rollouts will see increased - Emergence of HD content will put more
competition between media and telecom strain on bandwidth requirement, leading
players due to lesser investments the broadcasters and cable operators to
needed on ground infrastructure. explore opportunities for tie-ups with
Telcos and independent fibre providers.
- Mobile TV offering on DVB-H /non 3G
technologies will see greater adoption
by media companies as investment on ISP's
ground infrastructure is lesser than 3G
services infrastructure. As some of the regulations come in favour of
achieving Convergence, India's leading cable
- Media and entertainment companies operators and telcos have begun rolling out
opting for individual rollout of Mobile TV triple play, a converged service of telephone,
services will opt for non 3G technologies broadband Internet and television. There is a
like DVB-H. huge market to be tapped; on the other hand
competition is immense. Below mentioned
- Incumbent Media and Entertainment are a few predictions about the future
companies in the TV distribution space scenario:
will look to consolidate with multiples of - ISP's and digital cable providers will
MSO and LCO in the cable space under compete in Triple Play services market
single HITS technology, which will open with ISPs looking to provide iTV, IPTV,
up variegated offerings, spurring the VOD and cable providers with voice and
demand for satellite bandwidth. Internet by mid 2009.
- Increased Merger and Acquisition - This will lead to increased Mergers and
activities would be witnessed in the Acquisitions between ISPs and cable
Cable segment with both Telcos and operator, consolidation in the ISP market
M&E looking to acquire smaller LSO and and increased investments in network
infusing fund for digitizing cable network. expansion, Triple play up-gradation and
adoption of new technologies like HITS.
Even the network architectures will start to
see some changes as WiMAX and DVB-H ? Telcos are better poised to take a lion's
based mobile TV offering will begin to share of the convergence market due to
challenge the supremacy of telcos on the existing networks and high capital
WIRELESS NGN
Wireless represents the fastest growing
segment of the telecom industry. It will
undergo a change as 3G wireless emerges
over the next year. At the same time, NGN
represents a fundamental paradigm shift in
wire line and core networks from circuit to
packet switching. The two will become highly
synergized over time and wireless-NGN
integration will be both technically and
economically feasible immediately.
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44 © 2008, Symbiosis Institute of Telecom Management, Pune
to garner a larger share of the international
media/Films services market. They will also
aim to provide new content distribution
related services in the near future.
CONCLUSION
In this era where nothing is stable, we will be a witness to changing business models. One would
experience changing revenue models where TV distribution platforms (IPTV, DTH, etc.) will look
beyond traditional revenue sources like subscription and carriage fees to value added services
(PVR/DVR), advertising and transactions to shore up the bottom line. The traditional value chains
will undergo further fragmentation and niche players providing services related to acquiring,
managing and distributing content will emerge eventually. Early signs of snacking, place shifting
and any time media based consumption patterns would become visible in the Indian market
towards the last two quarters when one looks at the consumption patterns of the consumers in
convergence. The search for differential content based services by Telcos and alternate delivery
models by Media companies will lead to the emergence of new product/service offerings.
Outsourcing and Manpower Shortage will be an issue and the industry needs to carefully keep a
watch on it Skills and manpower shortage plaguing the media companies will intensify over the
next year, especially in the new media and convergence sector. With such sea of changes the
convergence market definitely brings forth opportunities galore, but, it also lays obstacles in front of
the Media conglomerates and Telecom business houses.
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46 © 2008, Symbiosis Institute of Telecom Management, Pune
REFERENCES &
ABBREVIATIONS
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48 © 2008, Symbiosis Institute of Telecom Management, Pune
TEAM PREVISION `09
3G
MMS SMS
GSM LBS
VAS NXN
IPTV
VOIP
GPRS ARPU
Iphone WIMAX
Mobile Handset
Broadband Embedded
Mobile Entertainment
SITM.FORECAST@GMAIL.COM
WWW.SITM.AC.IN