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BPMN 6053
MANAGEMENT INFORMATION SYSTEMS
Individual Project
Proposal of On-line Training and Certification System for Carsem (M) Sdn Bhd
Prepared for:
Lecturer : Siti Noratisah Bt Mohd Nafi
Prepared by:
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Proposal of Online Training and Certification System
Proposal of on-line Training and Certification System for Carsem (M) Sdn Bhd.
1. Abstract
organization must think in the system mode. With appropriate management information
systems in place, the organization able to focus their attention on the creative elements of
this emerging recipe for competitive advantage through manufacturing (Coates, 2000;
King and Teo, 1997; Lederer and Sethi, 1996; Sambamurthy et al., 1993)
2. Introduction
2.1 Background
Carsem (M) Sdn Bhd is a leading provider of turnkey packaging and test services to
the semiconductor industry, and offers one of the widest range package & test
portfolios in the world. Founded in 1972, Carsem is among the most experienced
volume production. Carsem has over 8,000 employees and ship in excess of 100
million units each week and more than 65% of this volume is shipped as fully tested
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Proposal of Online Training and Certification System
corporations, the Hong Leong Group, who views semiconductors as a core business.
It has three high technology factories. Two are located in Malaysia, and a new third
factory is located in China. The two factories in Malaysia, Site1 and Site2, are 10
miles (16Km) apart. The factories are supported by extensive Research &
Development and failure analysis staff and incorporate highly sophisticated, "state of
the art" automated equipment, ensuring quality products which meet the exacting
standards of all the automotive, telecom, computer and consumer goods industries.
16949, ISO-9001 and ISO-14001certifications and comply with the Sony Green
Partner Program. They are supported with a global network of sales and technical
support offices.
To maintain the quality standards of the product, the company has to ensure their
employees are well equip with relevant and latest information, knowledge, and skills
advantage. Due to this, training has become crucial for the organization to keep up
At the same item, the organization is also facing with shirking budgets, an
employees may not be able to place at a location for a prolonged period. There is
also the issue of training effectiveness, how to measure the outcome of the training
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Proposal of Online Training and Certification System
as well as to determine if an employee have benefited from the training they have
attended.
For a big organization in this globalization world, the problem is exacerbated by the
sheer number of workers that it will need to be trained and continue training to keep
their effectiveness. In fact, training is one of the key parameters top management and
key customers evaluate a company. It is therefore imperative that with the constraints
and the increasing importance, the company is looking at more effective training
system that not only help them to train their workers faster but also manage the
process so that they are not bogged down with administrative details but concentrate
As training are not only resource intensive but at the same are also administratively
heavy, Carsem is taking the first step in exploring and investing on information
system known as e-Learning and on-line Certification System that will help to reduce
the costs, improve the effectiveness, as well as to make the transition from classical
training process:
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Proposal of Online Training and Certification System
involved a very structure process and when trainers went through these
in quality of the trainers and conditions may mean that the delivery of the
training content is not consistent all the time. Coupled with the fact the
must not only keep track of the training schedule but any results from the
keeping.
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Proposal of Online Training and Certification System
know if there are any new recruits or hires to the company and based on
Training System should also be integrated to the back-end system like the
certified for certain skills will not be allowed to operate the machines or
provide the service. This open and transparent system will help to ensure
decision making as well as distribute operation with collaboration (Huang and Nof,
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Proposal of Online Training and Certification System
quality systems for total quality control from various perspectives, such as user
involvement (Tait and Vessey, 1998), user friendliness (Adams at al, 1992), ease of
use (Davis, 1989), and system performance (Saunders and Jones, 1992).
the implementation of new IS, promote the use of the system as well as sharing the
and workflow engine that manages the complete training process from the day an
employee joins the company to the day she/he leaves. Complete training history
of every course she/he takes and test results will be kept by the system.
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Proposal of Online Training and Certification System
c. Instruction to coaching
Online Training addresses these issues by moving the training from classroom
Multimedia developed content with videos, photos and illustrative graphics help
to spice up the lessons. Coupled with voiceovers that goes with text make the
lessons clearer as the trainees not only get to read the notes, listen to the
videos/pictures/graphics that help to reinforce the pointers. At the same time when
they take an online test, it is not only just text, but the questions can be graphics,
there are computers around, the size of the training department does not
Through online training, the system is also able to identify employees who have
difficulty understanding the lessons. In this way, trainers are able to focus on
these weaker employees and spend more time to take them up to speed. Trainer
role will be more interesting as they will be able to spend more time to coach
those employees who really need extra help. Training paradigm can move from an
According to Lentell (2003), trainers should facilitate and guide the learning of
their students, in this case new hired employees, in order for them to develop their
With online system, a standard set of content can be deployed across multiple
sites or plants, (example a big company which has 3 plants; one plant located in
Suzhou, China and two plants located in Ipoh, Malaysia). With the global
5.0 Recommendation
well as the Content Authoring Module which will help to facilitate the development
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Proposal of Online Training and Certification System
For the Administration, the screen capture below shows the Administration tools:
In developing the eLearning platform, the following tools are required to facilitate the
learning process.
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Proposal of Online Training and Certification System
a. Course Management
This module manages the creation of courses and all the tools related to
the contents. Feature within the Course Management Module is one of the
b. Question Bank
stored in the database. These questions can be drawn from any of the
trainers within the cluster to allow them to create assessments for their
students.
c. Coursework Component
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Proposal of Online Training and Certification System
a. User Registration
The system is also includes search facilities which will allow the user
not only to search for the courses but also the users within the system.
c. Sub-Administration Management
The whole training and certification process is built within the system. The
system will arrange the training, the certification and recertification process
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Proposal of Online Training and Certification System
There are various types of reports available in the system. Efficient and effective
IS is required in order to be able to generate right reports for the right end users.
Figure 5: Reports
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Proposal of Online Training and Certification System
7.0 Conclusion
development all over the world; faced with increasing changes in technologies,
economic and even politic underpinning, training have become crucial for any
With the proposal to implement the on-line Training and Certification System for
Carsem (M) Sdn Bhd, it is expecting the new IS will be able to resolve some major
short comings faced among proprietary systems, an open system that allow the
porting of content to third party software and vice versa. The web based technology
The close loop certification system which will be linked up with Manufacturing
Execution System (MES) access rights will be able to block uncertified employees
and those with expired certification from performing product and information
transaction.
8.0 References
Huang, C.Y and Nof, S (1999), “Enterprise agility: a view from the PRISM lab”,
Dilts, D.M. and Wu, W. (1991), “Using knowledge-base technology to integrate CIM
pp. 237-45.
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Proposal of Online Training and Certification System
Tait, P. and Vessey, I. (1998), “The effect of user involvement on system success: a
Adams, D.A., Nelson, R.R. and Todd, P.A. (1992), “Perceived usefulness, ease of use,
pp. 227-47.
Davis, F.D. (1989), “Perceived usefulness, perceived ease of use, and user acceptance of
Saunders, C.S. and Jones, J.W. (1992), “Measuring performance of the information
pp.63-82.
Das, S.R., Zahra, S.A. and Warkentin, M.R. (1992), “Integrating the content and process
King, W.R. and Teo, T.S.H. (1997), “Integration between business planning and
Lederer, A.L. and Sethi, V. (1996), “Key prescriptions for strategic information systems
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Proposal of Online Training and Certification System
Salazar, A (2003a) Business Process Improvement, in: Rodrigues, RJ., Oliver, N.C.
and the Caribe: Trends and Emergent Themes, Pan America Health Organization
Washington , DC.
and the Caribe: Trends and Emergent Themes, Pan America Health Organization
Washington , DC.
Lentell, H. (2003). The importance of the tutor in open and distance learning. En A.Tait
& R. Mills (Eds.) Re-thinking Learner Support in Distance Education: Change and
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