SAP White Paper

THE RELEASE
STRATEGY OF
mySAP.com
COMPONENTS

THE BEST-RUN E-BUSINESSES RUN SAP

© Copyright 2001 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted
in any form or for any purpose without the express permission
of SAP AG. The information contained herein may be changed
without prior notice.
Some software products marketed by SAP AG and its distribu-
tors contain proprietary software components of other
software vendors.
Microsoft®, WINDOWS®, NT®, EXCEL®, Word®, PowerPoint®
and SQL Server® are registered trademarks of
Microsoft Corporation.
IBM®, DB2®, OS/2®, DB2/6000®, Parallel Sysplex®, MVS/ESA®,
RS/6000®, AIX®, S/390®, AS/400®, OS/390®, and OS/400® are reg-
istered trademarks of IBM Corporation.
ORACLE® is a registered trademark of ORACLE Corporation.
2
INFORMIX®-OnLine for SAP and Informix® Dynamic
ServerTM are registered trademarks of Informix Software
Incorporated.
UNIX®, X/Open®, OSF/1®, and Motif® are registered
trademarks of the Open Group.
HTML, DHTML, XML, XHTML are trademarks or registered
trademarks of W3C®, World Wide Web Consortium,
Massachusetts Institute of Technology.
JAVA® is a registered trademark of Sun Microsystems, Inc.
JAVASCRIPT® is a registered trademark of Sun Microsystems,
Inc., used under license for technology invented and
implemented by Netscape.
SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business
Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE,
Management Cockpit, mySAP.com Logo and mySAP.com are
trademarks or registered trademarks of SAP AG in Germany
and in several other countries all over the world. All other
products mentioned are trademarks or registered trademarks
of their respective companies.
CONTENTS
The Release Strategy of mySAP.com Components. . . . . . . . . . . . . . . 6
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Structure of this Brochure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

mySAP.com E-Business Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The mySAP.com E-Business Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
mySAP.com E-Business Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cross-Industry Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Industry Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Infrastructure and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
mySAP.com Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview of SAP's Delivery Strategy . . . . . . . . . . . . . . . . . . . . . . . . . 11

Delivery Strategy in General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Delivery Strategy for Individual mySAP.com Components . . . . . . . . . . . . . . . . . . . . . . 11
Delivery Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Delivery Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Release Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Duration and Scope of Software Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Transition to mySAP.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Release Planning in Detail: Application Components . . . . . . . . . . . 14

SAP R/3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The Future of SAP R/3: SAP R/3 Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
SAP Advanced Planner and Optimizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
SAP Business Information Warehouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
SAP Corporate Finance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SAP Customer Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SAP Environment, Health & Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Enterprise Buyer Professional Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SAP KW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
SAP Strategic Enterprise Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
SAP Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
mySAP Marketplace by SAPMarkets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

3
Release Planning in Detail: Industry Solutions . . . . . . . . . . . . . . . . 27
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Discrete Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
mySAP Aerospace & Defense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
mySAP Automotive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
mySAP Engineering & Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
mySAP High Tech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Process Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
mySAP Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
mySAP Mill Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
SAP Cable Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
mySAP Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
mySAP Oil & Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
mySAP Pharmaceuticals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Consumer Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
mySAP Consumer Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
mySAP Consumer Products Apparel & Footwear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
mySAP Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Service Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
mySAP Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
mySAP Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
mySAP Telecommunications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
mySAP Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
mySAP Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
mySAP Financial Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
mySAP Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
mySAP Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
mySAP Higher Education & Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
mySAP Public Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4
Release Planning in Detail: Technology Components . . . . . . . . . . . 39
Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
SAP R/3 Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Workplace Plug-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
SAP Web Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
SAP Internet Transaction Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
SAP GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
SAP Business Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Release Planning: Special Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

SAP Systems and European Monetary Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
mySAP Hosted Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
mySAP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
SAP Service Marketplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Implementation and Upgrade of mySAP.com Components . . . . . . . . . . . . . . . . . . . . . . 48
Implementation Tools and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Upgrade Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Online Correction Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Collaborative Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
SAP's Collaborative Business Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Electronic Delivery of SAP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
The Internet Demonstration and Evaluation System . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

5
THE RELEASE STRATEGY OF mySAP.com
COMPONENTS
INTRODUCTION
With the mySAP.com e-business platform, SAP AG, the market
leader in enterprise application software, has shifted its focus to
the Internet. mySAP.com uses SAP's strengths - its broad array
of solutions, its customer and partner base, and its skill in inte-
grating enterprise business processes - to offer customers a
comprehensive, integrated solution for e-business. With
mySAP.com, SAP has developed into a provider of comprehen-
sive solutions for integrated, cross-company collaboration in
the new, New Economy.
The mySAP.com e-business platform features a complete family
of e-business solutions, services, and technologies that are
grouped into three main areas: cross-industry solutions, indus-
try solutions, and infrastructure and services. The cross-indus-
try solutions are mySAP Workplace, mySAP Customer
Relationship Management, mySAP Supply Chain Management,
mySAP Marketplace, mySAP E-Procurement, mySAP Business
Intelligence, mySAP Product Lifecycle Management, mySAP
Human Resources, mySAP Financials, and mySAP Mobile
Business.
This brochure provides an overview of the individual
mySAP.com solutions and of the current status of delivery
planning for individual mySAP.com components. It will also
inform you about current topics and upcoming features, espe-
cially in the context of mySAP.com. This information will help
you choose the right mySAP.com solutions and the right time
to upgrade to mySAP.com.
Structure of this Brochure
This brochure is divided into six sections. The first section
introduces the mySAP.com e-business platform. This section
outlines the general strategy that SAP is pursuing with
mySAP.com.
The second section of this brochure provides an overview of
SAP's delivery strategy. It describes what has changed because of
mySAP.com and how the existing delivery planning processes
have been integrated into this new strategy. In this context, we
6
differentiate between the delivery of the mySAP.com e-business
platform as a whole and the delivery of the individual
mySAP.com components.
The third, fourth, and fifth sections describe the detailed release
planning of the individual mySAP.com components.
The sixth section deals with selected topics that are closely
related to delivery issues. It describes the Internet
Demonstration and Evaluation System (IDES), Online
Correction Support, and SAP's tools and services for
implementing and upgrading mySAP.com components, and
provides information about the currency changeover brought
about by the Economic and Monetary Union.
This brochure does not discuss the latest developments of the
individual software releases in detail. If you would like more
information about new developments, we recommend that you
refer to the individual Development News publications in the
SAP Service Marketplace, at http://service.sap.com/development-
news.
This brochure reflects the planning status at the time of print-
ing. For completely up-to-date information on individual
mySAP.com components, go to the SAP Service Marketplace at
http://service.sap.com. Please refer also to the online version of
this brochure at http://service.sap.com/releasestrategy.
The SAP Notes mentioned in this brochure are available in the
SAP Service Marketplace at http://service.sap.com/notes.
mySAP.com E-BUSINESS PLATFORM
THE mySAP.com E-BUSINESS PLATFORM
SAP's business solutions have integrated business processes in
thousands of companies. With mySAP.com, SAP combines its
extensive business and industry expertise with an open,
comprehensive e-business platform that facilitates interenter-
prise collaboration in entire markets and industries by blurring
enterprise boundaries. From employee portals to mobile busi-
ness solutions, the mySAP.com e-business platform provides all
the solutions and services companies need to eliminate enter-
prise boundaries and participate in a global marketplace.
SAP Solution Offering
mySAP.com E-BUSINESS SOLUTIONS
Cross-Industry Solutions
mySAP Workplace
At the heart of the SAP collaborative business strategy is mySAP
Workplace - a role-based enterprise portal providing personal-
ized access to information, applications, and services inside and
outside of an enterprise for all users - internal and external.
mySAP Customer Relationship Management
mySAP Customer Relationship Management (mySAP CRM)
provides companies with the customer-centric solutions they
need to plan, build, and maintain profitable customer relation-
ships. mySAP CRM facilitates customer interactions through all
phases of the customer relationship life cycle - from customer
engagement and business transactions to order fulfillment and
customer service.
mySAP Supply Chain Management
mySAP Supply Chain Management (mySAP SCM) integrates
extended supply chains to enable intelligent e-business process-
es. mySAP SCM transforms supply chain management from a
linear, sequential process into a collaborative exchange that
enables customers, partners, and suppliers to synchronize their
supply chain activities.
mySAP Marketplace by SAP Markets
mySAP Marketplace, delivered through MarketSet™, a joint
solution from SAPMarkets and Commerce One, helps virtual
communities function efficiently by providing a collaborative
platform that drives business processes across multiple software
systems and provides value-added services.
mySAP E-Procurement
mySAP E-Procurement is the most comprehensive end-to-end
solution for both ad hoc and strategic direct and indirect B2B
procurement. Integrated business process analytics help you
manage the entire purchasing cycle and optimize all aspects of
the supply chain. mySAP E-Procurement is delivered through
Enterprise Buyer™ Professional Edition, a joint solution from
SAPMarkets and Commerce One.
mySAP Business Intelligence
Interpreted information is critical to your company's success.
mySAP Business Intelligence (mySAP BI) combines data ware-
housing with comprehensive analytics delivered by the mySAP
Workplace. With mySAP BI, you can measure the effectiveness
of business operations and take immediate corrective action
when things go wrong, driving a continuous improvement
process.
mySAP Product Lifecycle Management
mySAP Product Lifecycle Management (mySAP PLM) creates a
collaborative environment to manage, track, and control all
product information over the complete product and asset life
cycle using a quality-driven extended supply chain. mySAP
7
PLM helps companies find the right information quickly, incor-
porate business partners' knowledge into business processes,
improve performance, and leverage project results. It provides
seamless integration through close links across engineering,
production, and maintenance operations.

mySAP Human Resources

mySAP Human Resources (mySAP HR) provides human
resources professionals, executives, and line managers with a
comprehensive set of solutions to optimize companies' invest-
ment in all their employees. mySAP HR combines strategic
human resources functions with workforce analytics and con-
tent to fully demonstrate HR's contribution to the corporate
bottom line. Solutions, Services and Components that Collaborate, Integrate and
Empower

mySAP Financials
mySAP Financials enables companies to close the loop on
finance functions by efficiently handling operative and collabo-
rative financial processes, valuating processes throughout the
entire value chain, and analyzing data for strategic decision-
making processes. mySAP Financials also empowers
management to act according to overall business objectives,
including communication with stakeholders, as well as provid-
ing additional functions for travel management and real estate
management.
mySAP Mobile Business
mySAP Mobile Business extends the reach of mySAP.com
beyond desktop PCs and wirebound networks. With mySAP
Mobile Business, users can access collaborative business
solutions anywhere, anytime. It enables companies to deliver
unparalleled levels of service and support to their employees,
customers, and business partners.
Industry Solutions
SAP's industry solutions are built on the substantial experience
SAP has acquired over decades of providing effective, industry-
specific business solutions. These solutions deploy the
mySAP.com e-business platform according to the specific needs
of specific industries.
Industry solutions use the mySAP.com cross-industry
solutions, while offering industry best practices and custom-
developed industry expertise. They are organized into six
distinct industry branches:
Discrete Industries
• mySAP Aerospace & Defense
• mySAP Automotive
• mySAP Engineering & Construction
• mySAP High Tech

Process Industries
• mySAP Chemicals
• mySAP Mill Products
• mySAP Pharmaceuticals
• mySAP Oil & Gas
• mySAP Mining

8
Consumer Industries mySAP Services
• mySAP Consumer Products mySAP Services are designed to ensure that customers receive
• mySAP Retail maximum benefits and return on investment from
mySAP.com. mySAP Services create value by providing business
Service Industries consulting, trusted advice, proactive services, and collaborative
• mySAP Media learning.
• mySAP Service Providers
• mySAP Telecommunications mySAP Hosted Solutions
• mySAP Utilities For many companies, the cost of implementing new solutions
or changing their technical infrastructure can be a roadblock
Financial Services on the way to the Internet economy. This is particularly true
• mySAP Banking for many small and medium-size companies. mySAP Hosted
• mySAP Financial Service Providers Solutions solves this problem by allowing companies to move
• mySAP Insurance to mySAP.com quickly and cost-effectively.

Public Services
• mySAP Healthcare
• mySAP Higher Education & Research
• mySAP Public Sector
Infrastructure and Services
mySAP Technology
The mySAP.com e-business platform is built on an open inte-
gration architecture that supports comprehensive and flexible
e-business solutions. mySAP Technology is built on fundamen-
tal industry standards, such as HTTP and XML, to ensure open-
ness and interoperability.
Because effective e-business solutions are not one-size-fits-all,
SAP has designed mySAP Technology to be an open, flexible
framework that provides standard interfaces for third-party
products. This allows SAP to deliver e-business solutions
tailored to the needs of customers and their business partners.
mySAP Technology offers you a coherent, scalable, and
standards-based architecture that can handle the complete
range of e-business and enterprise applications. Partial solutions
built on proprietary architectures fail to provide the level of
integration, scalability, and information integrity that
mySAP.com solutions can deliver.
With mySAP Hosted Solutions, SAP and its partners maintain
and operate the e-business platform and software. This reduces
the cost of implementing and operating mySAP.com because
companies run business applications via the Web, using just a
Web browser. All solutions are seamlessly integrated, so there is
no need to purchase and manage expensive hardware.
mySAP.com COMPONENTS
Technically, SAP implements all of the capabilities and features
of the mySAP.com solutions using a number of mySAP.com
components. You can install and upgrade these components
separately. Each component has its own release plan. There are
three types of mySAP.com components: application, industry-
specific, and technology components.
Application Components
Application components are used to implement and support
mySAP.com cross-industry solutions. Examples of mySAP.com
application components are SAP Advanced Planner and
Optimizer, SAP Business Information Warehouse, SAP R/3, and
so on.
Industry-Specific Components
Industry-specific components are used to implement and sup-
port industry solutions. Examples of mySAP.com industry-spe-
cific components include SAP Automotive, SAP Media, and SAP
Oil & Gas.
9
Technology Components
Technology components are software and middleware compo-
nents used to implement and support mySAP.com solutions,
for example, SAP Web Application Server (SAP Web AS, former-
ly named SAP Basis), SAP Business Connector, SAP GUI, and so
on.

mySAP.com Application Components

SAP Business-to-Business
Management (SAP CRM)

SAP Strategic Enterprise

Additional Components
Information Warehouse

Management (SAP SEM)

SAP Advanced Planner

Enterprise Buyer

SAP Workplace
Procurement /
and Optimizer

SAP Customer
SAP Business

Relationship
(SAP APO)

(SAP BW)

(SAP WP)
SAP R/3

SAP KW

mySAP.com Solutions
SAP Corporate
Finance
mySAP.com ü ü ü ü ü ü ü ü Management
(CFM)

mySAP Workplace ü ü

mySAP CRM ü ü ü ü ü ü ü

mySAP SCM ü ü ü ü ü ü ü

mySAP E-Procurement ü ü ü ü ü ü

mySAP BI ü ü ü ü

mySAP PLM ü ü ü ü ü

mySAP HR ü ü ü ü ü
SAP Corporate
Finance
mySAP Financials ü ü ü ü ü Management
(SAP CFM)

mySAP Marketplace by MarketSetTM

SAPMarkets ü ü ü ü ü Infrastructure

10
OVERVIEW OF SAP'S
DELIVERY STRATEGY
With the introduction of mySAP.com comes a new delivery
strategy that differs from SAP's previous strategy of delivering
individual products. As a result, SAP has defined an overall
delivery strategy for the mySAP.com solutions in addition to the
existing component delivery strategy. The many different com-
ponents that form the mySAP.com solutions will continue to
keep their existing release strategy, which has been proven reli-
able since 1997.
DELIVERY STRATEGY IN GENERAL
mySAP.com is a comprehensive e-business platform that
consists of many different harmonized and integrated compo-
nents and which provides industry-specific add-ons. The deliv-
ery strategy is based on the following principles:
• The components contained in mySAP.com have their own,
separate release states. SAP will offer separate release upgrades
and separate Support Packages to maintain the components.
• SAP will always give its customers access to the current, gen-
erally available releases of the mySAP.com components. The
individual mySAP.com components are subject to the rules of
the delivery strategy that previously applied to components
like SAP R/3 and which are still valid. Customers who already
use mySAP.com components can obtain the mySAP.com
components individually as an initial installation or as an
upgrade.
• SAP will continue to maintain individual mySAP.com compo-
nents as before, and you can upgrade them individually.
• Additional, industry-specific enhancements - that is, industry-
specific components - enhance the available, generic business
processes with industry-specific business processes. You decide
which industry-specific enhancements you want to use.
• Another major feature of mySAP.com is its support for the
greatest possible number of technical platforms (operating
systems, databases, and hardware) for all components, as well
as comprehensive language and country support.
SAP offers a smooth transition to the mySAP.com e-business
platform from SAP R/3 3.1I and later releases (currently SAP R/3
4.0B, 4.5B, 4.6B, and 4.6C). This enables you to immediately start
implementing mySAP.com solutions. The integration of
mySAP.com with SAP R/3 3.1I and later releases lets you imme-
diately take advantage of the important mySAP.com functions.
The section "Transition to mySAP.com" contains more
information on this topic.
DELIVERY STRATEGY FOR INDIVIDUAL mySAP.com
COMPONENTS
The delivery strategy for the mySAP.com components describes
the rules for delivering the individual components. You can
obtain the entire mySAP.com e-business platform or one or
more of the mySAP.com cross-industry solutions. If you already
use mySAP.com components, you can obtain the most recent
releases of these components as an upgrade, and you can obtain
additional components as an initial installation. The delivery
strategy involves several delivery categories and times.
Delivery Categories
Controlled Availability Release
New functions are generally delivered in a controlled availability
(CA) release first. A CA release is intended for a limited number
of customers and is only shipped on request. A CA release can
be used for production operation provided that SAP gives its
expressed permission. Production operation with a CA release
may be subject to certain conditions. One condition applies in
all cases: The CA release must be upgraded to the next available
general availability (GA) release. In contrast to a GA release, a
CA release is usually subject to restrictions on the maintenance
duration, number of supported platforms (operating system,
database, and hardware), training, IDES, and the number of
available languages.
General Availability Release
A general availability (GA) release is available to all customers
for production operation. A GA release offers the complete
product with all the planned languages, platforms, upgrade
options, and new installations. GA releases are generally shipped
as part of the mySAP.com e-business platform.
SAP always declares one GA release of a mySAP.com component
as a default release. This term refers to the release that is
shipped as the standard release unless otherwise specified.
11
Delivery Times
A release is usually introduced to market in several phases. The
shipment process for each delivery category normally begins
with a first customer shipment (FCS). To upgrade to the latest
release under real business conditions on a customer's test sys-
tem, SAP initially ships the software release to a limited number
of customers. SAP's strategy is to include as many operating
system and database system combinations (platforms) as possi-
ble in the first customer shipment.
The Release Sequence
In general, ervery CA release is followed by a GA release. You
may upgrade to the next CA release from all GA releases that
are still in maintenance when the CA release ships.
SAP generally offers upgrades from a CA release to the next GA
release. Upgrades from a CA release to the next GA release
must be performed during the maintenance interval of that CA
release (usually 12 months). SAP does not support upgrades
from one CA release to the next. The only exception is if several
CA releases succeed each other without a GA release being
offered. In this case, SAP supports upgrades between CA releas-
es.

SAP offers upgrades to a GA release from all GA releases still in

maintenance and from the CA release immediately preceding
it. Depending on technological developments, an upgrade
between two far-apart releases may have to be carried out in
several steps.

It is possible to switch from a GA release to any CA or GA

Delivery Times
release that is in maintenance when the GA release is initially
shipped.
Special licensing conditions apply during the FCS phase. For
example, the system must not be used for production operation
or for any purpose other than testing.

After four to six weeks, after receiving feedback from customers

and SAP consultants, the FCS phase ends, and Support
Packages are used to transform the system to its final delivery
status (CA or GA release). The FCS upgrade itself is supported
by SAP and coordinated by an SAP Basis consultant.

A CA release is then awarded controlled availability status, a GA

release general availability status.
A software release with controlled availability status can be
delivered to any customer on request. At this point, you can
prepare the release for production operation, and, with prior
approval from SAP, can even go live with it.

SAP awards general availability status to a release if customers

can go live with it without any restrictions.
12

* If several CA releases succeed each other without a GA release being offered, an
upgrade between CA releases will be supported.
The Release Sequence
Duration and Scope of Software Maintenance
As part of its delivery strategy, SAP announces the planned
period and scope of maintenance for a release as soon as it is
announced. These values are based on the delivery category of
the release.
SAP only provides limited maintenance for CA releases - either
up to three months after shipment of the subsequent GA
release or usually at least a year.
Support Packages for CA releases always provide SAP Notes with
a very high priority. However, SAP does not supply Support
Package Collections or SAP R/3 HR Support Packages (for SAP
HR) for CA releases.
No restrictions apply to GA release maintenance. The mainte-
nance interval is currently at least three years from the initial
delivery date of the component (for example, for SAP R/3 or
SAP BW). If the release is used as an add-on for a release of
another component, this will not affect the maintenance inter-
val of the underlying release.
SAP provides corrections, such as SAP Notes and legal changes,
for the entire maintenance period. Examples include
corrections to SAP HR or euro functions.
The discontinuation of maintenance for a release has several
consequences:
• SAP delivers no additional Support Packages for this release.
• Customer problems will be solved by referring customers to
SAP Notes or to more recent releases in which the problem is
solved.
• Problems that SAP is not yet aware of can be solved by an SAP
consultant or an SAP developer in customer projects subject
to a consulting fee.
SAP Local Support continues to receive all inquiries, and it
either processes them or forwards them to higher support lev-
els up to SAP's development departments. Please refer to SAP
Note 52505 for more information.
You can obtain information on corrections for legal changes
after the maintenance period from your SAP subsidiary or SAP
partners. Corrections to the SAP software due to the end of
maintenance of an operating system or database version are not
provided (or only in an extremely limited manner).
TRANSITION TO mySAP.com
SAP offers a smooth transition to the mySAP.com e-business
platform from SAP R/3 3.1I and later releases (currently, SAP
R/3 4.0B, 4.5B, 4.6B, and 4.6C). This lets you take advantage of
the important mySAP.com functions immediately.
To make the transition to mySAP.com even easier, SAP has
extended maintenance for SAP R/3 3.1I, 4.0B, 4.5B, and 4.6B to
August 2003. This extension is fully comprehensive. The only
exception is maintenance for country-specific components in
SAP HR, which will be continued for SAP R/3 3.1I and 4.0B for
the following countries only: Austria, France, Germany, Japan
13

(4.0B only), South Africa, Spain, Switzerland, the United
Kingdom, and the U.S. For all other countries, maintenance of
country-specific components in SAP HR ends, as previously
announced, October 31, 2001 (SAP R/3 3.1I) and June 30, 2001
(SAP R/3 4.0B) respectively. More information on maintenance
can be found in SAP Note 303275 and on special conditions for
Central European countries in SAP Note 318758. In most cases,
maintenance of industry solutions is extended along with
maintenance of the underlying SAP R/3 releases.
If you run an SAP R/3 release below 3.1I, you must upgrade at
least to 3.1I before being able to utilize mySAP.com functions.
Additional information is available in the section entitled "SAP
R/3." The release that you decide to use depends on your spe-
cific goals and needs. You should always consider the following
points:
• In comparison to SAP R/3 3.1I, SAP R/3 4.6C offers a far
broader functional scope and a longer maintenance period.
• The cost of an upgrade to SAP R/3 3.1I will, as a rule, amount
to only a small fraction of the original investment in SAP R/3.
The cost of an upgrade to SAP R/3 4.6B or 4.6C will typically
be higher.
• Some functional restrictions apply when operating SAP APO,
SAP BW, SAP BBP, Enterprise Buyer Professional Edition, SAP
CFM, SAP CRM, SAP KW, SAP SEM, and SAP Workplace with
SAP R/3 3.1I and 4.0B. If these restrictions are accepted, you
can integrate these components with SAP R/3 3.1I and 4.0B by
implementing plug-ins.
• The new interactive design and the better mySAP Workplace
integration in SAP R/3 4.6C offer substantial advantages - user
training requirements decrease, the time needed to complete
tasks is reduced, and user satisfaction increases.
For more information on making the transition to mySAP.com,
go to http://service.sap.com/transition.
14
RELEASE PLANNING IN
DETAIL: APPLICATION
COMPONENTS
SAP R/3
SAP R/3 and mySAP.com
mySAP.com contains SAP R/3. Therefore, no separate technical
conversion is required to switch from existing SAP R/3 releases
to mySAP.com.
SAP R/3 3.0
Maintenance for SAP R/3 3.0D ended on March 31, 2000.
Maintenance for SAP R/3 3.0F ended on September 30, 2000.
SAP R/3 3.1
SAP R/3 3.1 integrated many Internet Application Components
(IACs) for the first time. SAP R/3 3.1 also features a large num-
ber of business process-oriented interfaces (Business
Application Programming Interfaces or BAPIs) for business
applications, designed for developers and third-party vendors.
SAP R/3 3.1H was made generally available for the first time in
September 1997. Maintenance for SAP R/3 3.1H was discontin-
ued on October 31, 2000, although the maintenance period has
been extended for SAP Oil & Gas users. (Refer to the "mySAP
Oil & Gas" section for more information.)
SAP R/3 3.1I has been available to all customers since June 1998.
As a "euro release," it contains functions to simplify the
handling of business processes during the dual-currency phase
and to satisfy legal requirements. It also includes programs for
converting local currencies to the euro. (For additional infor-
mation, see SAP Note 102572 and the "SAP Systems and
European Monetary Union" section of this document).
SAP has extended maintenance for SAP R/3 3.1I to August 31,
2003. Please note that maintenance of the SAP HR country ver-
sions will be continued until August 2003 for the following
countries only: the U.S., Germany, Switzerland, Austria, United
Kingdom, France, South Africa, and Spain. SAP will discontin-
ue maintenance of all other country versions on October 31,
2001. More information on maintenance can be found in SAP
Note 303275 and for special circumstances in Central European
countries in SAP Note 318758. In most cases, SAP extends main-
tenance of industry solutions along with maintenance of the
underlying releases of SAP R/3.
Support Release 1 for SAP R/3 3.1I (SAP R/3 3.1I SR 1) supports
the transition to mySAP.com and is closely related to the
extended maintenance period for SAP R/3 3.1I (with HR restric-
tions to the end of August 2003; see SAP Note 52505). This
Support Release offers customers who are still running a
release prior to SAP R/3 3.1I (such as 3.0D, 3.0F, or 3.1H) a direct,
technically simple upgrade to the current Support Package
level for SAP R/3 3.1I. SAP R/3 3.1I SR 1 integrates all the SAP
R/3 and SAP R/3 HR Support Packages (1 through 55) that have
been produced to date in the upgrade process. SAP R/3 3.1I SR 1
has been available since the end of August 2000.
SAP supports SAP R/3 3.1I with two kernel versions: 3.1I and
3.1I_COM. The 3.1I_COM kernel is not compatible with older
database versions and is only compatible with some older oper-
ating system versions. For detailed information, please refer to
SAP Note 319978.
SAP R/3 4.0
With SAP R/3 4.0, SAP has introduced new tools and methods
to make it even easier to upgrade to higher releases. Using easy-
to-use tools, you can reduce downtime and cut costs when you
upgrade your systems.
SAP R/3 4.0B has been generally available since May 1998. SAP
has extended maintenance for SAP R/3 4.0B until August 31,
2003. Please note that maintenance for the SAP HR country
versions will be continued until August 2003 for the following
countries only: U.S., Japan, Germany, Switzerland, Austria,
United Kingdom, France, South Africa, and Spain. SAP will dis-
continue maintenance of all other country versions at the end
of June 2001. You can find more information on maintenance
in SAP Note 303275 and for special circumstances in Central
European countries in SAP Note 318758. In most cases, SAP
extends industry solution maintenance along with
maintenance of the underlying SAP R/3 releases.
SAP offers Support Release 1 for SAP R/3 4.0B (SAP R/3 4.0B SR
1), which includes SAP R/3 4.0B and the SAP R/3 and SAP R/3
HR Support Packages 1 through 13.
SAP R/3 4.5
SAP R/3 4.5B was introduced at the end of the second quarter
of 1999. SAP has extended maintenance for SAP R/3 4.5B to the
end of August 2003 without exceptions.
SAP R/3 4.6
SAP R/3 4.6 delivers significant enhancements – especially for
usability – to make it as easy as possible for SAP R/3 users to
perform their tasks. The redesigned software reflects the way
users work, making it easier to learn, easier to use, and easier to
adapt to individual requirements.
SAP R/3 4.6B was introduced in late 1999, and maintenance of
this release is scheduled to end on August 31, 2003.
SAP has been shipping SAP R/3 4.6C as a GA release since June
2000. SAP R/3 4.6C was developed especially to support
mySAP.com. It primarily contains functional enhancements for
Internet applications that help to implement new, Internet-
based business processes. SAP has extended the maintenance
period for this release to the end of the first quarter 2005.
Support Release 2 for SAP R/3 4.6C (SAP R/3 4.6C SR 2) is being
produced to install all the Support Packages (including SAP R/3
Support Package 15 and SAP R/3 HR Support Package 19) that
have been released for 4.6C to date together with SAP R/3 4.6C
itself. SAP R/3 4.6C SR 2 is the current SAP R/3 default release.
As such, customers receive this release as the official SAP R/3
delivery unless they explicitly request a different release.
15
Release Planning and Maintenance Strategy of SAP R/3 decoupled from the upgrade of SAP R/3 Enterprise Add-Ons.
SAP R/3 Release Availability End of Can be upgraded to Existing maintenance contracts will cover upgrades to SAP R/3
type maintenance Enterprise.
3.0F GA Jan. 1997 Sept. 2000 3.1I, 4.0B*,4.5B, 4.6B,
4.6C
SAP ADVANCED PLANNER AND OPTIMIZER
3.1H GA Sept. 1997 Oct. 2000 3.1I, 4.0B*,4.5B, 4.6B,
4.6C
mySAP Supply Chain Management comprises the core compo-
3.1I GA June 1998 Aug. 2003 4.0B*,4.5B, 4.6B, 4.6C,
nents SAP Logistics Execution System (SAP LES), which resides
4.7 in SAP R/3, and SAP Advanced Planner and Optimizer (SAP
4.0B GA May 1998 Aug. 2003 4.5B, 4.6B, 4.6C, 4.7 APO), an advanced planning and scheduling tool that enables
4.5B GA May 1999 Aug. 2003 4.6B, 4.6C, 4.7 real-time decision support and collaborative network optimiza-
4.6A CA Sept. 1999 Sept. 2000 4.6B, 4.6C tion across the extended supply chain. SAP APO helps compa-
4.6B GA Dec. 1999 Aug. 2003 4.6C, 4.7 nies synchronize supply chain activities with their partners and
4.6C GA June 2000 March 2005 4.7 excel at customer service and order fulfillment.
SAP R/3 Enter- GA Q 2 2002 Still open
prise Core 4.7

* Please refer to SAP Note 148999.

The upgrade options listed above apply to the majority of data-

base or operating system combinations. Please refer to the cor-
responding SAP Notes under component XX-SER-SWREL.
You can find a list of the Support Package Collections that are
available for the different releases of SAP R/3 in SAP Note 63974.

The Future of SAP R/3: SAP R/3 Enterprise

To evolve and extend the ERP functions embodied in SAP R/3,
SAP is developing SAP R/3 Enterprise, which will be available in
the second quarter of 2002. SAP R/3 Enterprise will contain
enhancements to enterprise business processes, technologies,
and components, allowing more seamless integration with the
mySAP.com e-business solutions.
SAP R/3 Enterprise will consist of a core (SAP R/3 Enterprise
Core) which will be enhanced by newly developed functions
provided in multiple add-ons (SAP R/3 Enterprise Add-Ons).
mySAP Supply Chain Management
Supply Chain Collaboration
SAP APO Collaborative Planning provides companies and their
supply chain partners with visibility of supplier and customer
allocations, inventory levels, orders, forecasts, production
plans, and key performance indicators.

SAP R/3 Enterprise itself will not carry a specific release num-
ber, although SAP R/3 Enterprise Core and the SAP R/3
Enterprise Add-Ons will carry release numbers. The upgrade
from SAP R/3 to SAP R/3 Enterprise Core uses exactly the same
techniques as upgrades between SAP R/3 releases and can be

16
Supply Chain Design global available-to-promise checks to locate finished products,
SAP APO Network Design simplifies location determination components, and machine capacities and to substitute these via
and selection and optimizes the transportation network taking rules.
demand and cost structures into account. You can also use the
component to evaluate and control existing supply chain net- SAP APO Transportation Planning and Vehicle Scheduling
works to isolate weak links and fix them. enables transportation planners to manage inbound,
outbound, intracompany, and intercompany moves efficiently
Demand and Supply Planning and to synchronize them with warehouse processes. It offers
SAP APO Demand Planning enables supply chain partners to sophisticated algorithms to consolidate orders into a shipment,
forecast and plan demand based on historical buying and sell- change shipments interactively, automatically select carriers for
ing behavior, market intelligence, and sales objectives. Demand shipments, and allow planners to collaborate with service
is profitably matched to supply to maximize return on assets in providers on shipment tendering and scheduling.
consideration of operational constraints.
Integration
SAP APO Supply Network Planning updates, synchronizes, and As one of the cornerstones of the mySAP Supply Chain
optimizes plans based on the dynamic exchange of information Management solution, SAP APO can be fully integrated with
and allows manufacturers to derive total supply chain produc- other mySAP.com components. It provides full integration
tion, procurement, and distribution or transportation require- with SAP R/3 through the SAP R/3 Plug-In for exchanging mas-
ments and to publish results to all members of the supply ter and transactional data.
chain. Information about plans flows through the entire supply
chain; with the deployment solution, planners can rebalance Workplace and Roles
and optimize the distribution network. Embedded in the mySAP Supply Chain Management solution,
SAP APO supports the full palette of enterprise scenarios and
Manufacturing roles associated with mySAP Workplace, as well as integration
SAP APO Production Planning and Detailed Scheduling with mySAP Marketplace.
supports the various production processes in discrete manufac-
turing and process industries. In production planning, plans Roles include:
can be optimized, taking account of different constraints • Supply chain manager
(resources, material, and dependencies) to meet deadlines, uti- • Strategic planner
lize resources efficiently, reduce stocks, and provide excellent • Demand planner
customer service. The repetitive manufacturing component • Supply chain planner
supports high-performance, high-volume order sequence • Production planner
scheduling, line optimization, and precise component plan- • Procurement planner
ning, and it directly integrates direct materials procurement • Transportation manager
with manufacturing planning aspects.
Release Planning and Maintenance of SAP APO
Order Fulfillment SAP APO Release SAP Basis / Availability End of Can be
SAP APO Global Available-to-Promise (GATP) enables compa- type SAP Web AS maintenance upgraded to
nies to commit to delivery dates in real-time and to fulfill 2.0A GA 4.6A Oct. 1999 March 2002 3.0A
orders from all channels on time using optimized manufactur- 3.0A GA 4.6C Jan. 2001 Dec. 2003
ing, warehousing, and transportation processes. It includes

17
SAP BUSINESS INFORMATION WAREHOUSE
Today's decision makers urgently need accurate information - a
complete and up-to-date picture of their business and their
business environment. However, that information is spread over
a wide variety of platforms and applications throughout the
corporate IT structures. In other words, obtaining vital facts
and figures can be a complex and time-consuming task.
SAP Business Information Warehouse (SAP BW) is a robust and
scalable data warehouse and forms the foundation of the
mySAP Business Intelligence solution.
The reporting tools within SAP BW offer you a quick and easy
way to gain access to the information you need. SAP BW ware-
house management tools let you integrate and store data from
sources throughout the organization and beyond - sources that
contribute to strategic analysis and decision making.
SAP BW Architecture
SAP BW largely consists of three functional areas:
• Front end
– Report definition and Web publishing
– Data analysis in BEx Analyzer and a Web browser, integra-
tion of analytical applications into mySAP Workplace
– Organization of reports
• Administrator's workbench
– Data managing
– Monitoring
– Scheduling
18
• Data extraction
– SAP BW extractors in mySAP.com components
– Openness to external systems
– Integration of extraction, transformation, and loading
(ETL) tools
SAP BW Extractors
SAP BW extractors are supplied with SAP R/3 Plug-Ins. SAP R/3
Plug-Ins supply the components with transaction data and
master data on demand.
All SAP BW extractors are compatible with the current SAP BW
release and all earlier releases that are currently being main-
tained. For more information please refer to the section
entitled "SAP R/3 Plug-Ins."
Business Content
Business content is a preconfigured set of role and task-relevant
information models based on consistent metadata in SAP BW.
Business content provides users with selected roles within a
company with the information they need to carry out their
tasks.
These information models essentially contain roles, workbooks,
queries, InfoSources, InfoCubes, key figures, characteristics,
update rules, and extractors for mySAP.com components and
other selected applications.
Analytical Applications
Analytical applications offer an integrated view of a problem.
The results of analyses are continually fed back into the opera-
tional system, allowing them to be incorporated into future
analyses. The SAP concept of flexible analysis paths groups
reports in a meaningful way, allowing you a free choice of eval-
uations on any level of detail you require and providing you
with a 360-degree answer to your problem.
Release Planning and Maintenance Strategy of SAP BW
SAP BW Release SAP Basis / Availability End of Can be
type SAP Web AS maintenance upgraded to
1.2B GA 4.5A Feb. 1999 June 2001 2.0A, 2.0B, 2.1C
2.0B GA 4.6C Aug. 2000 Aug. 2003 2.1C, 3.0A
2.1C GA 4.6D Dec. 2000 Aug. 2003 3.0A
3.0A CA 6.10 Dec. 2001 Still open
SAP CORPORATE FINANCE MANAGEMENT
SAP Corporate Finance Management (SAP CFM) is a compre-
hensive package for managing financial resources and analyzing
and optimizing financial business processes. It helps implement
forward-looking company strategies and focused risk manage-
ment, thereby actively increasing the value of the company.
SAP CFM equips companies from different industries with
modern financial analysis and planning tools and cutting-edge
business solutions. It meets the requirements of small and
medium-sized companies as well as those of large corporate
groups. It offers solutions for financial service providers. SAP
CFM 1.0, which is based on SAP R/3 4.6C, has been available
since November 2000. This release integrates both existing SAP
applications and applications that have been developed especial-
ly for SAP CFM.
SAP CFM includes the following components:
• SAP CFM Transaction Manager manages financial transac-
tions and positions. Because it is tightly integrated with the
other components included in the mySAP Financials solution,
it allows for straight-through processing of financial deals
from the trading stage right through to the data transfer to
SAP Financial Accounting. This is complemented by exten-
sive reporting capabilities. The SAP CFM Transaction
Manager has been available as part of SAP R/3 (in SAP
Treasury – Transaction Manager or SAP TR-TM) since release
4.0. Customers can, of course, use the SAP TR-TM functions
available with SAP R/3 releases 4.0, 4.5, and 4.6. These existing
functions have been further enhanced in SAP CFM.
• SAP CFM Market Risk Analyzer provides an integrated work
center for risk controllers. It provides a broad range of risk
calculation and analysis functions, such as market-to-market,
value-at-risk, exposure and sensitivity analysis, and scenario
simulations. Market risk management functions have been
available as part of SAP R/3 (in SAP Treasury - Market Risk
Management or SAP TR-MRM) since release 4.0. If you
already use SAP TR-MRM, you can install SAP CFM Market
Risk Analyzer as an add-on to SAP R/3 4.6C.
• SAP CFM Credit Risk Analyzer offers a comprehensive tool-
set for measuring, analyzing, and controlling credit risk.
Flexible limit management functions enable users to set up
various credit risk limits and monitor them online. These
functions have become generally available with SAP CFM 1.0.
• SAP CFM In-House Cash enables global enterprises to man-
age and optimize intercompany and external payment trans-
actions. This helps them reduce the volume of physical pay-
ment flows between group companies and optimize the use
of external bank accounts. These functions have become gen-
erally available with SAP CFM 1.0.
• SAP CFM Portfolio Analyzer provides tools and methods for
measuring and analyzing the profitability and performance
of financial transactions and positions to ensure that compa-
ny strategies are observed. It is being developed in collabora-
tion with pilot customers and will be made generally
available in a later release of SAP CFM.
• SAP CFM Liquidity Planner helps finance managers identify
expected liquidity and foreign currency risks. It will provide
tools to enter, aggregate, and analyze expected cash flows and
to determine actual cash flows necessary for corporate
groups. SAP is developing SAP CFM Liquidity Planner in col-
laboration with pilot customers. Shipment is planned as part
of SAP CFM 2.0.
Integration
SAP CFM is an add-on to SAP R/3 4.6C. Depending on the spe-
cific requirements, you can also implement SAP CFM as a
stand-alone system in a distributed system scenario. This
option is of particular interest for new installations.
SAP CFM and mySAP.com
Special features of SAP CFM include user roles (such as front-
office trader, in-house cash supervisor, and risk or limit con-
troller) and links to external financial market data, which helps
financial managers or treasurers performing their day-to-day
19
tasks. In addition to the development of workplaces and assort- SAP CUSTOMER RELATIONSHIP MANAGEMENT
ed MiniApps, SAP is evaluating other Internet scenarios, such as SAP Customer Relationship Management (SAP CRM), the cor-
e-treasury. nerstone of SAP's mySAP Customer Relationship Management
(mySAP CRM) solution, provides companies with the
Release Planning and Maintenance Strategy of SAP CFM customer-centric solutions they need to plan, build, and main-
SAP CFM SAP R/3 Release SAP Basis/ Availability End of tain profitable customer relationships. SAP CRM drives closed-
and SAP type SAP Web maintenance loop customer interactions through all phases of the relation-
CFM release AS
ship life cycle - engage, transact, fulfill, and service. It supports
SAP R/3 4.0B GA 4.0B May 1998 Aug. 2003
all relevant channels - mobile, telephony, and the Internet. SAP
SAP R/3 4.5B GA 4.5B May 1999 Aug. 2003
CRM drives customer relationships in all CRM business dimen-
SAP CFM SAP R/3 4.6B GA 4.6B Dec. 1999 Aug. 2003
sions - operational, analytical, and collaborative.
Transaction End of Q1
Manager SAP R/3 4.6C GA 4.6C June 2000
2005
With SAP CRM, all corporate groups that deal with customers
SAP CFM 1.0 GA 4.6C Nov. 2000 Sept. 2002
have access to the customer information and market
SAP CFM 2.0 GA 4.6C Aug. 2001 Sept. 2003
knowledge required to interpret customer needs and design
SAP R/3 4.0B GA 4.0B May 1998 Aug. 2003
future business. All employees interact with customers through
SAP R/3 4.5B GA 4.5B May 1999 Aug. 2003
SAP CFM
role-based CRM workplaces.
SAP R/3 4.6B GA 4.6B Dec. 1999 Aug. 2003
Market
Risk End of Q1
SAP R/3 4.6C GA 4.6C June 2000
Analyzer 2005
SAP CFM 1.0 GA 4.6C Nov. 2000 Sept. 2002
SAP CFM 2.0 GA 4.6C Aug. 2001 Sept. 2003
SAP Banking Pilot
4.0B Sept. 1999 Jan. 2001*
4.03 customers
SAP CFM SAP Banking Pilot
Credit Risk 4.6B May 2000 Jan. 2001*
4.61 customers
Analyzer
SAP CFM 1.0 GA 4.6C Nov. 2000 Sept. 2002
SAP CFM 2.0 GA 4.6C Aug. 2001 Sept. 2003
SAP Banking Pilot
4.0B Sept. 1999 Jan. 2001*
4.03 customers
SAP CFM SAP Banking Pilot
In-House 4.6B May 2000 Jan. 2001*
4.61 customers
Cash
SAP CFM 1.0 GA 4.6C Nov. 2000 Sept. 2002 mySAP Customer Relationship Management
SAP CFM 2.0 GA 4.6C Aug. 2001 Sept. 2003
Pilot SAP CRM links the back office with front-office functions both
SAP CFM SAP CFM 1.0 4.6C Nov. 2000 Sept. 2002
projects within an enterprise and across enterprise boundaries. The
Portfolio
Analyzer Pilot result is a comprehensive customer relationship management
SAP CFM 2.0 4.6C Aug. 2001 Sept. 2003
projects
solution with powerful functions for planning, executing, and
SAP CFM Pilot
SAP CFM 1.0 4.6C Nov. 2000 Sept. 2002 controlling all customer-based activities across all sales
Liquidity projects
Planner SAP CFM 2.0 CA 4.6C Aug. 2001 Sept. 2003 channels.

* Limited maintenance of SAP Banking for SAP CFM pilot customers.

Corrections for SAP CFM are provided in Add-On Support

Packages.
20
From a technological perspective, this means you can capture dangerous goods management, industrial hygiene and safety,
customer data across your enterprise, consolidating all occupational health (from SAP EH&S 2.7A, see below), and
internally and externally acquired customer-related data in a waste management (from SAP EH&S 2.7A, see below). All the
central database. tools and application areas are integrated into mySAP.com,
especially in materials management, distribution logistics,
Integration manufacturing logistics, plant maintenance, cost accounting,
• SAP CRM is integrated with SAP R/3 3.1I and later. SAP pro- and HR management.
vides an SAP R/3 Plug-In to achieve this integration.
• SAP CRM can also be integrated with all other mySAP.com Release Planning and Maintenance Strategy of SAP EH&S
components. SAP Release SAP R/3 Availability End of Can be
EH&S type maintenance upgraded to
Release Planning and Maintenance Strategy of SAP CRM 2.5B GA 4.5B Aug. 1999 Dec. 2001 2.7B July 2001
2.5B GA 4.6B Feb. 2000 Dec. 2001 2.7B July 2001
SAP CRM Release SAP Basis / Availability End of Can be
type SAP Web AS maintenance upgraded to 2.7A CA 4.5B Dec. 2000 Sept. 2001 2.7B
1.1 GA 4.5B Nov. 1999 Dec. 2000 2.7A CA 4.6B/4.6C Nov. 2000 Sept. 2001 2.7B
2.0A CA 4.6A Dec. 1999 Dec. 2000 2.0B, 2.0C 2.7B GA 4.5B April 2001 Aug. 2003
2.0B GA 4.6C May 2000 Dec. 2002 2.0C 2.7B GA 4.6B April 2001 Aug. 2003
2.0C CA 4.6D Dec. 2000 Dec. 2002 3.0A 2.7B GA 4.6C April 2001 March 2005
3.0A CA 6.10 Aug. 2001 June 2004
SAP offers Support Packages for GA releases of SAP EH&S, but
not for CA releases.
SAP ENVIRONMENT, HEALTH & SAFETY
The mySAP.com component SAP Environment, Health & ENTERPRISE BUYER PROFESSIONAL EDITION
Safety (SAP EH&S) is the cornerstone of the mySAP Product Enterprise Buyer Professional Edition is delivered by
Lifecycle Management - Environment, Health & Safety SAPMarkets and Commerce One and succeeds SAP Business-
solution. It fulfills all of a company's requirements for environ- to-Business Procurement (SAP PBBP). Enterprise Buyer enables
mental protection, industrial hygiene, and safety. easy, full-cycle, interenterprise procurement. You can create
and process requisitions, purchase orders, and reservations with
Organizations of all types and sizes are becoming increasingly or without electronic catalogs; approve and reject purchases,
aware of environmental and safety issues, and consumers are receive and enter service information at the desktop, and use
showing a growing preference for environmentally friendly status, invoicing, and reporting functions. All end users can
products. At the same time, governments are introducing more purchase goods and services straight from their workplace,
and more regulations, and businesses must comply with these leaving purchasing departments free to focus on strategic pur-
regulations to avoid legal action and product liability risks, as chasing operations. This helps you streamline requisition
well as to protect their image and that of their products. processes and, therefore, your entire indirect procurement
Regulatory compliance can also significantly affect costs. The processes, cutting the overall cost of procurement while
integrated architecture of mySAP.com provides an ideal providing the purchasing department with visibility and
platform for performing these functions. SAP EH&S offers SAP control across the entire procurement chain.
customers a way to execute their business processes effectively
and to achieve their strategic goals for environmental, health,
and safety issues. A wide range of best-of-class functions is avail-
able for product safety and hazardous substance management,
21
 • Mixed mode (local standalone with parallel data feeds from
selected execution systems)

SAP R/3 Plug-Ins for the various SAP R/3 releases provide com-
parable functions.

Release Planning and Maintenance Strategy of SAP BBP and Enterprise

Buyer Professional Edition
SAP BBP Release SAP Basis / Availability End of Can be
/ EBP type SAP Web AS maintenance upgraded to
SAP BBP
GA 4.5B March 1999 March 2002 SAP BBP 2.0B
1.0B
SAP BBP
CA 4.6A Dec. 1999 Dec. 2000 SAP BBP 2.0B
Business-to-Business Procurement 2.0A
SAP BBP
GA 4.6C May 2000 Dec. 2002 EBP 2.0
2.0B
Enterprise Buyer contains new business scenarios for EBP 2.0 GA 4.6D Dec. 2000 Dec. 2002 EBP 3.0
professional purchasers. Companies can now publish bid invita- EBP 3.0 GA 6.10 Aug. 2001 June 2004
tions in Internet marketplaces for their specific branch of
industry, with the potential to reach the entire Internet com-
munity. Interested parties can access the bid invitation and sub- SAP KW
mit their bids directly from the marketplace. In addition to It takes the right technology to make the knowledge of each
these public bid invitations, Enterprise Buyer also supports individual available for the organization as a whole. SAP KW
restricted bid invitations, in which only selected vendors can offers this technology, which is especially suited to managing
submit bids. Moreover, bid invitations can be converted to SAP's documentation and training materials:
reverse auctions, in which the lowest current bid is visible.
Another business scenario contains the interface to SAP BW. • Integration with mySAP Workplace
Professional purchasers use the information from SAP BW to • Links between information and transactions
rate a provider's services or analyze their employees' purchases, • Management of training courses, documentation, or quality
for example. management documents

The current release, Enterprise Buyer 2.0, integrates SAP APO
and the procurement of production-related goods. Release 3.0
will extend these functions.
Integration
Enterprise Buyer uses SAP R/3 3.1I or higher as the execution
system. It can also be deployed in the following mode:
• With an executing ERP system, which can also be a non-SAP
R/3 back end
• Standalone (no execution system required)
SAP KW delivers the technical infrastructure you need to set up
and manage your own enterprise-specific knowledge base.
From project team to end user, SAP KW streamlines training
and business processes, helping you reduce your costs. Plus the
possibility to reuse, supplement, and continually update SAP
content offers great savings potential. If you wish, SAP can
deliver SAP KW with current SAP materials, so you can imme-
diately begin training your project team and end users and edit
the corresponding documentation.

22
The standard content currently delivered with SAP KW SAP SEM Business Information Collection handles the
includes SAP documentation and related content and the SAP automated and semi-automated collection of structured and –
Quality Management manual (which conforms with DIN EN especially – unstructured business information from internal
ISAO 9000). Optional content includes SAP training course, and external sources.
instructor guides, and associated materials.
SAP SEM Stakeholder Relationship Management controls the
Release Planning and Maintenance Strategy of SAP KW stakeholder communication process. The stakeholders
SAP KW Release SAP Basis / Availability End of Can be (investors, staff, customers, partners, community groups, and
type SAP Web AS maintenance upgraded to civic institutions) are informed regularly and systematically
4.0 GA 4.5B Sept. 1999 June 2002 5.0 about business strategy and its effects on stakeholder value.
5.0 GA 4.6D July 2000 June 2003 5.1
5.1 GA 4.6D Nov. 2000 June 2003 Integration
SAP SEM can import operational accounting data from SAP
Support Packages for SAP KW will be shipped as required. R/3 3.1I and higher releases, as well as from non-SAP systems. It
is integrated with SAP BW, and can also be integrated with SAP
SAP STRATEGIC ENTERPRISE MANAGEMENT CRM, SAP CFM, and SAP APO.
With the release of SAP Strategic Enterprise Management™
(SAP SEMTM), SAP was the first software vendor to offer an SAP SEM and mySAP.com
integrated solution that allows organizations to significantly SAP SEM-specific roles are available, for example, corporate
accelerate and streamline the entire strategic management accountant or strategic planner.
process. The solution guarantees end-to-end IT support for all SAP is developing an electronic marketplace for strategic enter-
steps in the strategic management process so you can anticipate prise management, where companies can trade benchmarks,
and react promptly to impending changes in your business Balanced Scorecard templates, simulation models, and so on.
environment and, at the same time, actively manage the expec- This marketplace will involve benchmark providers, enterprise
tations of your stakeholders. The software contains five compo- consultants, and other service providers.
nents and features a high level of integration in terms of meta-
data, application data and functionality. The main SAP SEM functions are Web-enabled.

SAP SEM Components SAP SEM Release SAP Basis / Availability End of Can be
type SAP Web AS maintenance upgraded to
SAP SEM Business Consolidation provides functions for legal (SEM-BCS /
financial consolidation (US-GAAP, IAS) and global accounting SEM-BW)

functions based on management's needs (by profit center, 2.0B GA 4.6C July 2000 Aug. 2003 3.0A, 3.1A

strategic business unit, and so on). 3.0A GA 4.6C/4.6D Feb. 2001 Aug. 2003 3.0B*, 3.1A

SAP SEM Business Planning and Simulation supports integrat- 3.0B* GA 4.6C/4.6D May 2001 Aug. 2003 3.1A

ed strategic and operational financial planning such as sales, 3.1A CA 4.6C/6.10 Q1 2002 Still open

profit, and expense planning.

SAP SEM Corporate Performance Monitor supports the defini-
tion, execution, analysis, and management of a company's
strategies. It provides innovative management concepts
(Balanced Scorecards, Value Based Management) and visualiza-
tion techniques that increase the effectiveness of management
work.
Release Planning and Maintenance Strategy of SAP SEM
* SAP SEM 3.0B does not require an upgrade of the complete software package but only
the installation of SEM-BW 3.0A Support Package 7. In order to access all SEM-BPS
planning transactions, make sure to install SAP BW 2.1C Support Package 7.
23
SAP WORKPLACE
At the heart of SAP's collaborative business strategy is the
mySAP Workplace solution - a role-based enterprise portal pro-
viding all internal and external users personalized access to
information, applications, and services inside and outside the
enterprise. This solution is based on the mySAP.com
component SAP Workplace (SAP WP).
Screenshot of the mySAP Workplace
mySAP Workplace can be deployed for all types of
communities. It supports seamless collaboration among
customers, suppliers, business partners, or - in the case of
municipal and e-government portals - citizens.
For employees, the mySAP Workplace provides access to a net-
work of internal and external services and information that
enable them to manage their work life.
The primary benefits of mySAP Workplace are increased
productivity and better service. Whether the user is an employ-
ee operating in the role of a buyer, work scheduler, sales man-
ager, controller, or a customer, supplier, or business partner
operating in various roles, mySAP Workplace provides quick
access to business information and related applications. More
than 200 role templates ship with mySAP Workplace. You can
use these roles to jump-start enterprise portal deployment, and
you can freely modify and enhance these roles to meet your
needs.
24
mySAP Workplace is an open environment that does not
restrict you to mySAP.com solutions. Any information source,
application, or service that can be accessed via a URL can be
safely integrated with the secure mySAP Workplace
environment. All resources are accessible from one common
point of access.
mySAP Workplace supports all types of Web devices, including
mobile devices via the Mobile Workplace.
mySAP Workplace Architecture
Key features of mySAP Workplace include the following:
• Roles: Specific collections of information resources, applica-
tions, and services designed to perform the tasks and process-
es required for a given job function
• Personalization: The ability to configure mySAP Workplace
according to an individual users' needs and interests
• Convenient access: Push and pull interaction capabilities that
integrate all kinds of SAP and non-SAP content with a
LaunchPad (a navigation area from which users pull content
relevant to their specific roles) and MiniApps (small applica-
tions that push content to users according to their needs,
such as the most important purchase orders for a buyer)
• Drag&Relate: The creation of logical links between objects by
selecting one object and relating it to another. For example,
by dragging an order marked "Late" to the Federal Express
Web site, a shipping manager can locate the shipping item
number and inform the user where the ordered goods are
currently located.
• Single Sign-On: One logon for multiple applications and con- • Easy administration: Ease-of-administration and high scala-
tent sources that removes the necessity of remembering bility are also necessary elements of any enterprise portal.
numerous passwords and user identifications, saving time Using a centralized server architecture, which is accessed via
and improving productivity an ordinary Web browser, mySAP Workplace is easy to admin-
• Internet security: Broad support for user authentication, ister, secure, and maintain. Users' PCs require nothing more
coarse and fine-grained authorization, and secure exchange than a Web browser, and automated server configuration
of content. It supports secure Internet protocols and open tools help administrators get whole departments up and run-
Internet security standards, such as digital certificates and ning in a matter of hours.
ticketing. Administrators use role configurations to control access to
• PortalBuilder: A content delivery engine that assembles infor- sensitive information and tools. Changes are easy because
mation, applications, and services from a variety of content processes can be disseminated quickly. By changing the con-
sources. figuration of a role, all users with that role have instant
• Syndication: The ability to access information from various access to these new processes and information sources.
locations, add value through analysis, evaluation, or combi- • Mobile Workplace: Offers a role-based, personalized naviga-
nation of related information, and display the resulting con- tion tool for accessing the information, applications, and
tent where and when it is needed. services that users need while on the move. It is the extension
• Collaboration: The ability of different users - employees, cus- of mySAP Workplace for mobile devices, such as WAP-enabled
tomers, suppliers, and business partners - to work together mobile phones, PDAs, or other mobile devices running a
across enterprise boundaries, sharing resources and content micro browser. Mobile Workplace delivers all those functions
• Web content management: The ability to manage the entire that make sense on small devices, for example, MiniApps for
life cycle of content production, including authoring, classi- people in the field, such as service technicians. The mobile
fying, structuring, and delivering content in various Web devices communicate with the SAP Workplace server
media. It delivers Web content via corporate intranets and through the browser like a PC in the office. Users do not
extranets and includes search and classification, as well as need to synchronize because they have an online connection
publish and subscribe facilities. mySAP Workplace can now to the server. mySAP Workplace recognizes the type of brows-
integrate the components for document management and er that runs on the device and maps the functions of the
many of the above features for comprehensive Web content application to this browser.
management. WebDAV support, XML support, subscription,
and automatic classification will be available with SAP Release Planning and Maintenance Strategy of SAP Workplace
Workplace 3.0. SAP Release SAP Basis / Availability End of Can be
• Search and classification: Search functions provide users with Work- type SAP Web AS maintenance upgraded to
place
direct access to relevant external and internal people, infor-
2.10 GA 4.6D Aug. 2000 Dec. 2000 2.11
mation, and documents; classification capabilities structure
2.11 GA 4.6D Nov. 2000 Oct. 2003 3.00
any kind of Web content and provide easy access by subject
3.00 GA 6.10 Still open Still open
area and related content.
• Publish and subscribe: Publish functions allow experts and
knowledge brokers to push information to particular users;
subscribe functions let users subscribe to areas of interest and
automatically receive relevant content.
• Session management: Ability to access several different Web
services, including application components, and to switch
easily between them without logging on multiple times.
25
mySAP MARKETPLACE BY SAPMARKETS
Electronic Marketplaces
Electronic marketplaces are the new paradigm in business-to-
business computing, enabling collaboration between trading
partners that drives down the cost of doing business and creates
a competitive advantage for the trading community.
Collaborative solutions from SAPMarkets extend business
processes across enterprise boundaries, connecting companies,
suppliers, and partners in many-to-many collaboration for
mutual benefit. These e-marketplaces may be public or private.
A public exchange is usually formed by an industry
consortium. Public exchanges enable buyers, sellers, banks,
logistics service providers, and other participants to execute
business processes across enterprise boundaries by dynamically
exchanging XML documents.
Public exchanges from SAPMarkets include the software, servic-
es, and strategy needed to drive new sources of revenue
through collaboration.
SAPMarkets C-Procurement is the first Web-based
e-procurement solution with the ability to match supply chain
requirements with design, sourcing, planning, and vendor
qualification.
SAPMarkets C-Selling is the only fully configurable Internet
selling solution to analyze customer experiences in
conjunction with supply-side considerations for maximum
customer satisfaction. Business customers and end customers
both enjoy comprehensive personalization from a Web browser
or any mobile device.

Private marketplaces are limited to the founding company and

the suppliers, partners, and service providers it invites to partic-
ipate. Private marketplaces unite business processes between
trading partners so that they can make decisions and take
action as one entity.

mySAP Marketplace, powered by SAPMarkets

SAPMarkets delivers the mySAP Marketplace solution, which
includes the tools to build private marketplaces and public
exchanges, e-procurement, and e-selling solutions. SAPMarkets'
private marketplaces and public exchanges are built on
Commerce One's open infrastructure to best leverage existing
IT investments.

Private marketplaces from SAPMarkets deliver superior
competitive advantage for the entire supply chain through
accelerated time-to-market, competitive agility, comprehensive
customer value leadership, strategic knowledge sharing, and
value-added services. Through integration with other
mySAP.com solutions, SAPMarkets' private marketplaces create
supply chain exchanges, customer relationship management
exchanges, and product life cycle exchanges that maximize col-
laborative advantage for enterprises, suppliers, and customers.
mySAP Marketplace
MarketSet
mySAP Marketplace is delivered through MarketSet™, a joint
solution from SAPMarkets and Commerce One. MarketSet 2.0,
the newest release of MarketSet, features additional
procurement and design functions. It became available in the
first quarter of 2001.

26

MarketSet includes all the software components required to
build and operate an e-marketplace. The key infrastructure
components within MarketSet are:
• Platform: Provides every technology needed to ensure securi-
ty, scalability, and high availability of the marketplace
• Builder: Dynamically creates a personalized user experience
• Framework: Allows market makers to combine collaborative
services with unique third-party add-in services for a specific
industry or geography
• Collaborative applications: Collaborative procurement, sell-
ing, planning, design, and analytics solutions are available
from SAPMarkets as additions to MarketSet.
SAPMarkets is the marketplace subsidiary of SAP AG and is
based in Palo Alto, Calif. SAPMarkets can be found at
http://www.sapmarkets.com.
RELEASE PLANNING IN
DETAIL:
INDUSTRY SOLUTIONS
GENERAL INFORMATION
SAP's industry-specific solutions help companies react more
quickly to international market trends, cut product
development times, and gain a significant competitive edge on
an international level by seamlessly integrating component
suppliers, manufacturers, dealers, and external service
providers.
Close contact with many user organizations leads to ongoing,
practice-based enhancements. SAP has rounded out its vertical
market concept with industry-specific implementation models
and special training offerings.
Solution Maps, which document the business processes and
functions relevant to a particular sector of industry, help you
plan and implement SAP's industry solutions. You can find all
the available Solution Maps in the SAP Service Marketplace at
http://service.sap.com/solutionmaps.
An SAP industry solution can consist of several mySAP.com
components, for example, SAP R/3, SAP APO, SAP CRM, or
industry-specific components, but it can also include comple-
mentary software from SAP's partners.
SAP delivers industry-specific functions in industry-specific
components that are based on SAP R/3 and are shipped either
as an integral part of SAP R/3 or as add-ons to SAP R/3. Using a
combination of add-ons requires approval from SAP.
Dedicated notes describe the release planning of the individual
industry-specific components. In addition to the add-on-specif-
ic release names and availability dates, these notes contain
information on the Support Packages required and the
languages in which the add-ons are available. In SAPNet - SAP
R/3 Frontend, you can find the latest SAP Notes for the respec-
tive add-on under the "Information about Release Planning"
section for each industry solution.
Detailed information on the individual industry solutions is
available at http://service.sap.com at mySAP.com Solutions -
Industry Solutions.
27
DISCRETE INDUSTRIES Release Planning and Maintenance Strategy of SAP IS-AD and SAP DI
The SAP R/3 add-on SAP Discrete Industries (SAP DI) is Add-on Release SAP R/3 Availability End of Can be
composed of the following industry-specific components: SAP release type release maintenance upgraded to

Aerospace & Defense, SAP Automotive, SAP Engineering & SAP IS-AD
SAP DI 4.6B,
GA 4.5B Feb. 1999 Dec. 2001 SAP DI 4.6C1,
Construction, and SAP High Tech. 3.0B
SAP DI 4.6C2
SAP IS-AD
SAP DI 4.6C1,
SAP DI 4.6C1, which is based on SAP R/3 4.6C, has been available 4.6B / SAP GA 4.6B June 2000 Dec. 2001
SAP DI 4.6C2
DI 4.6B
since mid-October 2000. SAP DI 4.6C2 will be delivered in June
SAP DI
2001. This new release, which is also based on SAP R/3 4.6C, 4.6C1
GA 4.6C Oct. 2000 March 2005 SAP DI 4.6C2
contains enhancements for the industry solutions named SAP DI
GA 4.6C June 2001 March 2005
above. 4.6C2

SAP DI 4.6B has been available since June 2000. This release is
based on SAP R/3 4.6B.
mySAP Aerospace & Defense
Leading aerospace and defense companies have used SAP R/3
for years to support their financial, HR, and logistics business
processes. To better meet the specific needs of this industry, SAP
developed the SAP R/3 add-on SAP Aerospace & Defense (SAP
IS-AD) in 1997. SAP IS-AD, based on SAP R/3 4.6B and 4.6C,
offers special functions to handle the special challenges of the
aerospace and defense industry, such as having to decrease
costs, increase quality, and accelerate time-to-market. You can
find an overview of the available functions in the SAP Solution
Maps 2001 for the following four industry segments: Aerospace
manufacturers, aerospace maintenance, airline operations, and
defense.
mySAP Automotive
Leading automobile manufacturers and suppliers have used
SAP R/3 for years to support their HR, financials, and logistics
business processes. To better meet the specific needs of this
industry, SAP developed SAP Automotive (SAP IS-A) in 1997.
SAP IS-A 2.0, based on SAP R/3 4.6B and 4.6C, offers special
functions for automobile manufacturers with large order vol-
umes. Together with SAP APO 3.0, SAP IS-A 3.0, which is based
on SAP R/3 4.6C, offers special functions for the automotive
aftermarket. You can find an overview of the available functions
in the Solution Maps for automotive OEM, suppliers, and sales
and service.
After the release of SAP IS-A 1.0, SAP IS-A was integrated into
SAP Discrete Industries.

After the release of SAP IS-AD 3.0B, SAP IS-AD was integrated
into SAP Discrete Industries (SAP DI).
When you install SAP IS-AD, make sure that you have only
installed the Support Packages for the underlying release of SAP
R/3 for which Conflict Resolution Transports have already
been created.
When you install SAP IS-A, make sure that you have only
installed the Support Packages for the underlying release of SAP
R/3 for which Conflict Resolution Transports have already
been created (for more information, refer to SAP Note 53902).
For more information on the release strategy of SAP IS-A,
please refer to SAP Notes 135243, 208859, and 149540.

For more information on the release strategy, please refer to Integration

SAP Note 208859. Integration of SAP IS-A with other mySAP.com components is
generally possible. To use all of the functions of mySAP
Automotive, you will need SAP DI 4.6C2 with the R/3 Plug-In PI
2000.2, SAP APO 3.0, and SAP BW 3.0A.
28
Release Planning and Maintenance Strategy of SAP IS-A and SAP DI Release Planning and Maintenance Strategy of SAP IS-EC and SAP DI
Add-on Release SAP R/3 Availability End of Can be Add-on Release SAP R/3 Availability End of Can be
release type release maintenance upgraded to release type release maintenance upgraded to
SAP DI 4.6B, SAP DI 4.6B,
SAP IS-A SAP IS-EC
GA 4.0B Feb. 1999 Dec. 2001 SAP DI 4.6C1, GA 4.5B Feb. 1999 Dec. 2001 SAP DI 4.6C1,
1.0 3.0B
SAP DI 4.6C2 SAP DI 4.6C2
SAP IS-A SAP IS-EC
SAP DI 4.6C1, SAP DI 4.6C1,
2.0 / SAP GA 4.6B June 2000 Dec. 2001 4.6B / SAP GA 4.6B June 2000 Dec. 2001
SAP DI 4.6C2 SAP DI 4.6C2
DI 4.6B DI 4.6B
SAP IS-A SAP DI
2.0 / SAP GA 4.6C Oct. 2000 March 2005 SAP DI 4.6C2 GA 4.6C Oct. 2000 March 2005 SAP DI 4.6C2
4.6C1
DI 4.6C1
SAP DI
SAP IS-A GA 4.6C June 2001 March 2005
4.6C2
3.0 / SAP GA 4.6C June 2001 March 2005
DI 4.6C2

mySAP High Tech

mySAP Engineering & Construction
Leading engineering and construction companies have used
SAP R/3 for years to support their HR, financials, and logistics
business processes. To better meet the specific needs of this
industry, SAP developed SAP Engineering and Construction
(SAP IS-EC) in 1997. SAP IS-EC offers special functions, for
example, for contractors to handle the sales and subcontractor
processes based on bills of service. You can find an overview of
the available functions in the Solution Maps 2001 for the
following three industry segments: machinery and equipment,
residential and commercial construction, and contractors.
After the release of SAP IS-EC 3.0B, SAP IS-EC was integrated
into SAP Discrete Industries (SAP DI).
When you install SAP IS-EC, make sure that you have only
installed the Support Packages for the underlying release of SAP
R/3 for which Conflict Resolution Transports have already
been created.
For more information on the release strategy, please refer to
SAP Note 208859.
For high-tech companies, what is state-of-the-art today can be
obsolete tomorrow. In this fast-paced, highly competitive envi-
ronment, time-to-market, manufacturing efficiency, and pro-
ductivity are paramount. SAP developed the mySAP High Tech
solution to better meet the needs of this industry. This solution
incorporates three components for specific industry needs: SAP
Software (SAP IS-SW) for digital media, SAP Manufacturing
Execution System (SAP IS-MES) for fabless semiconductor
manufacturing, and SAP Distributor Reseller Management
(SAP IS-DRM) to expedite upstream and downstream supply-
chain interactions. You can find an overview of the offered
industry functions in the Solution Map for mySAP High Tech.
Beginning with SAP IS-SW 1.2A, which was released in 1996,
SAP has continued to address the needs of the high-tech indus-
tries by working with customers to identify and provide addi-
tional functions to better serve their needs. SAP IS-SW was
combined with the initial releases of SAP IS-MES and SAP IS-
DRM to form SAP High Tech (SAP IS-HT). The first release of
SAP IS-HT, SAP IS-HT 4.61, was released in May 2000. After this
release, SAP IS-HT was integrated into SAP Discrete Industries.
SAP recommends specific upgrade paths for earlier releases of
SAP IS-SW. Please refer to SAP Note 63841 for more
information.

29
Integration mySAP Chemicals is fully integrated into SAP R/3 and follows
Integration of SAP IS-SW and SAP IS-HT with other mySAP.com the same release cycle.
components is generally possible. To use all of mySAP High
Tech's functions, you will need SAP DI 4.6C. mySAP Mill Products
mySAP Mill Products supplements the modeling of business
When you install SAP IS-HT or SAP IS-SW, make sure that you processes in the metal, paper, wood, textiles, and furniture
have only installed the Support Packages for the underlying industries already available in SAP R/3 with industry-specific
release of SAP R/3 for which Conflict Resolution Transports functions in the SAP R/3 add-on SAP Mill Products (SAP IS-
have been created. For more information, refer to SAP Note MP). Most of the enhancements lie in the areas of SAP Sales
308120 (SAP IS-HT 4.61), SAP Note 209607 (SAP IS-SW 2.1), and and Distribution (SAP SD), SAP Materials Management (SAP
SAP Note 170144 (SAP IS-SW 2.0). MM), and SAP Production Planning and Control (SAP PP).
With SAP IS-MP 2.0 and later, you must install an SAP R/3 Plug-
Release Planning and Maintenance Strategy of SAP IS-SW, SAP IS-HT, In to use mySAP.com components (such as SAP APO or SAP
and SAP DI CRM) concurrently with SAP IS-MP.
Add-on Release SAP R/3 Availability End of Can be
release Type release maintenance upgraded to Release Planning and Maintenance Strategy of SAP IS-MP
SAP IS-SW Add-on Release SAP R/3 Availability End of Can be
GA 4.5B Aug. 1999 Aug. 2003 SAP IS-HT 4.61
2.0 release type release maintenance upgraded to
SAP IS-SW 1.0B CA 4.5B Aug. 1999 Aug. 2003 2.0B
GA 4.6B Feb. 2000 Aug. 2003 SAP IS-HT 4.61
2.1
2.0B CA 4.6B June 2000 Aug. 2003 4.6C1
SAP IS-HT
GA 4.6B May 2000 Aug. 2003 SAP DI 4.6C1 4.6C1 CA 4.6C June 2001 March 2005
4.61
SAP DI
GA 4.6C Oct. 2000 March 2005 SAP DI 4.6C2
4.6C1
SAP DI SAP Cable Solution
GA 4.6C June 2001 March 2005
4.6C2 The core of the SAP Cable Solution is the modeling of business
processes in the cable manufacturing industry, with an empha-
sis on the logistical modeling of length-based materials. The
PROCESS INDUSTRIES cable solution for mySAP.com includes the SAP R/3 add-on SAP
mySAP Chemicals Cable Solution (SAP IS-CS).
mySAP Chemicals reflects the substantial industry experience
SAP has acquired over years of working with chemical Integration
companies. mySAP Chemicals offers an integrated solution for Only SAP R/3 Plug-Ins that are free of modifications can be
batch production and can be enhanced by solutions for produc- used for SAP IS-CS 3.1I/1c. As a result, some usage restrictions
tion planning, as well as a control system intended primarily for apply, particularly regarding the integration of SAP APO and
the process industry. SAP CRM. SAP IS-CS will be integrated into SAP Mill Products.
At this point, the technical and functional restrictions that arise
You can link mySAP Chemicals to mySAP Marketplace, access it when using SAP IS-CS together with mySAP.com components,
via mySAP Workplace, and seamlessly link it to mySAP SCM, such as SAP APO or SAP CRM, will no longer apply.
which allows you to communicate more directly with your
business partners. mySAP Chemicals is rounded out by SAP
EH&S for corporate environmental protection, occupational
health, and industrial hygiene and safety.
30
SAP IS-CS 4.5B/1b and 4.6C/1 can technically be integrated with utes costs among joint venture partners and handles account-
other mySAP.com components, but there is currently no func- ing for production sharing agreements with government
tional integration with the specific functions available in SAP authorities. mySAP Oil & Gas Exploration and Production pro-
Cable Solution. vides functions for calculating extraction quantities in complex
production networks and for handling revenue account assign-
Release Planning and Maintenance Strategy of SAP IS-CS ment and gas plant accounting among joint venture partners.
Add-on Release SAP R/3 Availability End of Can be
release type release maintenance upgraded to With the SAP Oil & Gas (SAP IS-OIL) component, which is an
3.1I/1c CA 3.1I March 1998 Dec. 2001
4.5B/1.b, add-on to SAP R/3, mySAP Oil & Gas covers the entire
4.6C/1a
spectrum of hydrocarbon products. Besides monitoring
4.5B/1.b CA 4.5B June 2000 June 2002 4.6C/1a
consignment stocks and commingled stocks in depots, the sys-
4.6C/1a CA 4.6C March 2001 March 2005
tem tracks in-transit stocks for all means of transport (tanker
vessel, rail, truck, and pipeline) from loading to delivery.
mySAP Mining
Leading mining companies have used SAP R/3 for years to sup- The Trader's & Scheduler's Workbench in mySAP Oil & Gas
port their HR, financials, and logistics business processes. To helps to control the balance between supply and demand in the
better meet the specific needs of this industry, SAP developed supply chain. It monitors the current and future stocks of the
the SAP Mining (SAP IS-MIN) component, which is an add-on various business locations and transportation systems, and it
to SAP R/3, and then expanded its mining industry offering integrates market information, planned and nominated goods
even further with the mySAP Mining solution. movements, production data, consumption forecasts, and
replenishment forecasts. Simulation functions, an alert moni-
With SAP IS-MIN, mySAP Mining provides solutions for the tor for exception handling, and an open interface for exchang-
handling of bulk products, such as coal or concentrates, as well ing transport nominations and confirmations with transport
as specific pricing features for the mining industry. Formula- partners (such as pipeline operators) round out the
supported pricing functions enable you to calculate provisional workbench's range of functions.
and final prices as well as differential prices on the basis of stock
exchange data and external service providers' exchange rates. With mySAP Oil & Gas Service Station Retailing, mySAP Oil &
The solution's bulk transportation functions handle the sched- Gas offers extensive functions for efficiently handling service
uling, loading, and delivery of bulk material. station business, covering service station shops and including
assortment selection, replenishment planning, advertising
Release Planning and Maintenance Strategy of SAP IS-MIN campaigns, and flexible pricing based on an analysis of local
Add-on Release SAP R/3 Availability End of Can be competition.
release type release maintenance upgraded to
4.6B GA 4.6B June 2000 Aug. 2003 4.6C Release Planning and Maintenance Strategy of SAP IS-OIL
4.6C GA 4.6C April 2001 March 2005 Add-on Release SAP R/3 Availability End of Can be
release type release maintenance upgraded to
1.0D /
GA 3.1H Feb. 1998 Dec. 2001* 4.0B, 4.6B, 4.6C
2.0D
mySAP Oil & Gas
4.0B GA 4.0B March 1999 Aug. 2003 4.6B, 4.6C
mySAP Oil & Gas covers the whole oil and gas industry value
4.6B GA 4.6B June 2000 Aug. 2003 4.6C
chain. mySAP Oil & Gas meets upstream operation
4.6C GA 4.6C April 2001 March 2005
requirements with a complete solution for joint venture
* Please contact your SAP subsidiary for detailed information on maintenance restric-
accounting (JVA) and production sharing. This solution distrib- tions.

31
mySAP Pharmaceuticals SAP is developing specific content for mySAP Consumer
mySAP Pharmaceuticals integrates functions from various Products for SAP BW, and this content will form an integral
mySAP.com components, including SAP R/3, SAP CRM, and component of SAP BW.
SAP BW, to offer a comprehensive solution for the pharmaceu-
tical industry. mySAP Pharmaceuticals covers the complete No restrictions apply to the integration of mySAP Consumer
supply chain. Its manufacturing functions completely fulfill Products with other mySAP.com components.
the requirements for regulatory compliance.
mySAP Consumer Products is fully integrated into SAP R/3 and
The collection and integrated analysis of groupwide and inter- follows the same release cycle.
company data is the key to the efficient development of a new
pharmaceutical. The project system in mySAP Product mySAP Consumer Products Apparel & Footwear
Lifecycle Management supports integrated project SAP's solution for the apparel and footwear industry consists of
management, including options for involving external business the SAP R/3 add-on SAP Apparel and Footwear (SAP IS-AFS),
partners over the Internet. which is based on SAP R/3 Logistics. In addition, SAP IS-AFS
contains specific enhancements for SAP R/3. SAP IS-AFS 3.0A
Sales and distribution are emphasized in the pharmaceutical will be integrated with SAP BW and SAP APO and will allow
industry, so in addition to mySAP Customer Relationship you to use all functions of SAP APO and SAP BW relevant for
Management for the external sales force, the solution also this industry.
includes SAP BW for processing and formatting external mar-
keting data. The high degree of integration in this solution Integration
enables synchronization with internal company data. A specific workplace will be available with SAP IS-AFS 3.0A. It
will offer industry-specific roles, applications and Internet
mySAP Pharmaceuticals can be linked to mySAP Marketplace, Application Components (IACs). Full integration with SAP
accessed via mySAP Workplace, and seamlessly integrated with CRM, SAP APO, and SAP BW is planned.
mySAP Customer Relationship Management.
Release Planning and Maintenance Strategy of SAP IS-AFS
mySAP Pharmaceuticals is fully integrated into SAP R/3 and fol- Add-on Release SAP R/3 Availability End of Can be
lows the same release cycle. release type release maintenance upgraded to
1.0D GA 3.1I Sept. 1998 June 2002 2.5B, 3.0B
CONSUMER INDUSTRIES 2.5B GA 4.5B July 2000 Aug. 2003 3.0B
mySAP Consumer Products 3.0A CA 4.6C Q3 2001 March 2005 3.0B
mySAP Consumer Products, SAP's industry solution for the 3.0B GA 4.6C Dec. 2001 March 2005
consumer products industry, provides the necessary infrastruc-
ture and functions for integrating and managing global supply mySAP Retail
chains. mySAP Consumer Products also supports cost monitor- SAP's retail solution, which has been available since 1997, was
ing and business process reengineering. developed with renowned wholesalers and retailers from differ-
ent countries. The system models the entire value chain, from
A separate industry solution, mySAP Consumer Products the source to the consumer and provides role-based workplace
Beverage Solution, is currently being developed for the beverage templates for every employee.
industry. This solution will require SAP Basis 4.6C and will be
available in the second quarter of 2001 as a pilot shipment. mySAP Retail is fully integrated into SAP R/3 and follows the
Controlled availability is planned for the fourth quarter of 2001. same release cycle.
32
SERVICE INDUSTRIES • Integration with SAP CRM is planned for SAP IS-M 4.63
mySAP Media (integration of SAP IS-M and SAP CRM Marketing).
mySAP Media is a comprehensive, Internet-enabled solution for • mySAP Workplace includes roles for SAP IS-M 4.62. Specific
the entire media industry. It offers powerful, industry-specific MiniApps are available.
functions for all business processes, including advertising man- • SAP IS-M uses the SAP R/3 Customer Interaction Center
agement and media sales and distribution. mySAP Media con- (SAP CS-CI-CIC) to support call center activities for publish-
tains SAP Media (IS-M), which is an add-on to SAP R/3 and ing customers (phone acceptance for advertisements;
which includes several industry-specific components. subscription and reader service for sales).
• SAP IS-M 4.62 also provides a comprehensive suite of c-busi-
SAP IS-M Advertising Management offers comprehensive func- ness scenarios (Internet sales for advertisements, subscription
tions for selling, booking, and invoicing ads in newspapers, and address maintenance via the Internet).
magazines, supplements, phone books, address books, and
online services. The system supports the acquisition of new Release Planning and Maintenance Strategy of SAP IS-M
customers, advertisers, and agencies, including booking, closing Add-on Release SAP R/3 Availability End of Can be
deals, and invoicing. It also processes settlement and commis- release type release maintenance upgraded to
sion payment with internal and external service providers. 4.02 GA 4.0B July 1999 Aug. 2003 4.62, 4.63
4.62 GA 4.6C Oct. 2000 Dec. 2002 4.63
mySAP Media offers comprehensive functions for the sales cycle 4.63 GA 4.6C June 2001 June 2004
management of all kinds of media products supporting the
sales organizations in media companies in all phases from
demand planning through fulfillment (shipment and delivery). mySAP Service Providers
mySAP Service Providers offers reliable support and a fully inte-
Especially for newspapers and magazines, SAP IS-M Sales and grated, end-to-end solution geared to service-specific business
Distribution supports all functions in the process chain, from processes. Its rich functions link standard and industry-specific
reader acquisition to distribution and delivery all the way to processes. mySAP Service Providers leverages e-business
invoicing and settlement of carriers and commissions. technologies and includes a variety of new elements, such as
preconfigured best practices templates that help you become
SAP IS-M Product Development handles the planning of all more efficient, improve customer satisfaction, and improve
media content and production processes. Flexible integration your bottom line.
between processes in procurement, production, and sales and
distribution lets you control your costs and improve profitabili- mySAP Service Providers is fully integrated into SAP R/3 and
ty. The solution's project management functions are rounded follows the same release cycle.
out by centralized and decentralized activity reporting, shift
planning, and automated working time analyses. mySAP Telecommunications
mySAP Telecommunications is a modern solution for the
Integration telecommunications industry. It contains the SAP R/3 add-on
When integrating SAP IS-M with other mySAP.com SAP Telecommunications (SAP IS-T). SAP IS-T Revenue
components, the following points should be taken into Management - Contract Accounting manages contract
account: accounts by processing payments of different types and
• SAP BW extractors are available for all relevant business supports reconciliation posting for open items and dunning.
objects of mySAP Media and supply the appropriate content.

33
SAP IS-T Revenue Management - Convergent Invoicing, which mySAP Utilities includes the SAP R/3 add-on SAP Utilities/
is scheduled to become available in the fourth quarter of 2001, is Customer Care & Services (SAP IS-U/CCS).
an enhancement to mySAP Telecommunications. It will enable An SAP R/3 Plug-In is required to integrate SAP IS-U/CCS 4.61
convergent billing without requiring resource-intensive adapta- and later with other mySAP.com components.
tions to or the replacement of existing prebilling systems.
Integration
An SAP R/3 Plug-In is required for integration with other The SAP R/3 Plug-In PI 2000.1 and WP-PI 2.10 have been released
mySAP.com components. with SAP IS-U/CCS. As a result, the mySAP.com components
SAP APO, SAP BBP, SAP BW, SAP CRM, SAP KW, SAP SEM, and
Integration SAP Workplace can be used with SAP R/3 and SAP IS-U/CCS.
The SAP R/3 Plug-In PI 2000.1 and WP-PI 2.10 have been released
with SAP IS-T Revenue Management - Contract Accounting. Release Planning and Maintenance Strategy of SAP IS-U/CCS
As a result, the mySAP.com components SAP APO, SAP BBP, Add-on Release SAP R/3 Availability End of Can be
SAP BW, SAP CRM, SAP KW, SAP SEM, and SAP Workplace can release type release maintenance upgraded to
be used with SAP R/3 and SAP IS-T Revenue Management - 1.1B GA 4.0B Sept. 1998 Sept. 2000 1.2
Contract Accounting. 1.2 GA 4.0B April 1999 June 2001 4.51, 4.61, 4.62
4.51 GA 4.5B Sept. 1999 June 2002 4.61, 4.62, 4.63
Release Planning and Maintenance Strategy of SAP IS-T 4.61 GA 4.6B May 2000 Aug. 2003 4.62, 4.63
Add-on Release SAP R/3 Availability End of Can be 4.62 CA 4.6C Nov. 2000 Dec. 2002 4.63
release type release maintenance upgraded to End of Q2
4.63 GA 4.6C June 2004
1.1B GA 4.0B Sept. 1998 Sept. 2000 1.2 2001

1.2 GA 4.0B April 1999 June 2001 4.51, 4.61, 4.62

4.51 GA 4.5B Sept. 1999 June 2002 4.61, 4.63 SAP has extended maintenance for SAP IS-U/CCS 4.61 to the
4.61 GA 4.6B May 2000 Aug. 2003 4.62, 4.63 end of August 2003. Maintenance will not be extended for SAP
4.62 CA 4.6C Nov. 2000 Dec. 2002 4.63 IS-U/CCS 1.2 and 4.51.
End of Q2
4.63 GA 4.6C June 2004
2001 FINANCIAL SERVICES
SAP has extended maintenance for SAP IS-T 4.61 to the end of mySAP Banking
August 2003. Maintenance will not be extended for SAP IS-T 1.2 mySAP Banking enables banks to meet the majority of their
and 4.51. industry-specific business process requirements. It consists of
the SAP Bank Customer Accounting, SAP Core Banking
mySAP Utilities Mortgage Loans, and SAP SEM Banking components.
mySAP Utilities is a business process-oriented customer infor-
mation and billing system for all types of utilities (electricity, SAP Bank Customer Accounting (SAP IS-B-BCA) is a generic
gas, water, waste water, district heating, and so on) and services bank accounting engine for all kinds of account-based
provided by utility and service companies. With mySAP products. Its product configurator helps you define new prod-
Utilities, you can manage and bill residential, nonresidential, ucts without requiring program coding. SAP IS-B-BCA
and service customers in all areas, even in deregulated markets. currently supports all the functions needed to manage existing
Powerful Customizing functions and a flexible system architec- accounts. The additional functions for managing savings
ture make it possible to adapt mySAP Utilities to the specific accounts, fixed deposit, and loan accounts are under develop-
requirements of any utility company, no matter what size or ment.
market strategy it pursues.
34
SAP Core Banking Mortgage Loans enables banks to manage mySAP Insurance
medium-term and long-term loans for real estate and other mySAP Insurance allows insurance companies to meet the
investment financing. major part of their industry-specific business process require-
ments. It consists of the SAP Insurance Collections &
SAP Strategic Enterprise Management for Banks (SAP SEM Disbursements, SAP Insurance Commission Management, and
Banking) is a generic bank controlling engine that incorporates SAP Insurance Claims Management components.
a set of components for comprehensive profitability, market,
and default risk analysis, as well as strategic analysis, modeling, SAP Insurance Collections & Disbursements (SAP IS-IS-CD) is
and business planning. It supports external data transfer and an insurance-specific subledger accounting system for process-
compiles data in a uniform, bank-specific data model. SAP SEM ing receivables and payables efficiently. It maps all processes rel-
Banking also supports interactive reporting and provides uni- evant for collection and disbursement across all divisions, for
form methods and a variety of finance-mathematical models direct collection as well as broker collection.
across all trading and nontrading products.
SAP Insurance Commission Management (SAP IS-IS-CS) is an
Release Planning and Maintenance Strategy of SAP IS-B insurance-specific system for managing relevant activities and
Add-on Release SAP R/3 Availability End of Can be
data within sales and distribution management. This includes
release type release maintenance upgraded to all usual forms of monetary incentive, such as commission,
4.03 GA 4.0B May 1999 Aug. 2003 4.61, 4.62, 4.63 brokerage, profit sharing, bonus, and reserves.
4.61 GA 4.6B May 2000 Aug. 2003 4.62, 4.63
4.62 GA 4.6C Nov. 2000 Aug. 2003 4.63 SAP Insurance Claims Management (SAP IS-IS-CM) covers the
4.63 GA 4.6C Q3 2001 March 2005 entire claims and payment process, from receiving the notifica-
tion of loss to realizing salvage. It consists of a claims manage-
ment front-office part and a back-office part for financial pro-
cessing.
mySAP Financial Service Providers
An increasing number of companies are choosing to entrust In addition, mySAP Insurance makes use of a number of other
the task of managing, analyzing, and optimizing their financial mySAP.com components, including SAP Insurance Financial
resources and processes to internal and external service Asset Management, SAP Insurance BAV Regulatory Reporting,
providers, such as central treasury departments, legally SAP Financials, SAP Human Resources, and SAP Logistics.
independent service companies, or application service
providers. To better meet the specific needs of these financial SAP CFM 1.0, based on SAP R/3 4.6C, will also contain
service providers, SAP is offering the mySAP.com component functional enhancements for SAP Insurance - Financial Asset
SAP Corporate Finance Management (SAP CFM), which equips Management (SAP IS-IS-FA). SAP Insurance - BAV Regulatory
financial service providers with cutting-edge financial analysis Reporting (SAP IS-IS-SR) will continue to be supported in its
and planning tools in a fully integrated package. present form by SAP CFM 1.0. Comprehensive new
developments for BAV regulatory reporting are planned for
SAP CFM 1.0, which is based on SAP R/3 4.6C, has been available SAP CFM 2.0.
since November 2000. For more information on the release
planning and maintenance strategy for SAP CFM, refer to the
section entitled “SAP Corporate Finance Management.”

35
Release Planning and Maintenance Strategy of SAP IS-IS-CD, SAP IS- Österreich GmbH in Vienna, Austria and GSD in Berlin,
IS-CS, and SAP IS-IS-CM Germany) plays a special role due to its close integration with
Add-on Release SAP R/3 Availability End of Can be mySAP Healthcare.
release type release maintenance upgraded to
4.51 4.5B Oct. 1999 Aug. 2003 4.61, 4.62, 4.63 Integration
SAP IS-IS-CD GA
When integrating SAP Patient Management with other
4.61 4.6B May 2000 4.62, 4.63
SAP IS-IS-CD GA Aug. 2003 mySAP.com components, the following points should be con-
SAP IS-IS-CS CA Dec. 2001 sidered:
4.62 4.6C Nov. 2000 4.63 • SAP generally does not support the use of SAP Patient
SAP IS-IS-CD GA Aug. 2003
SAP IS-IS-CS GA Still open Management together with other SAP R/3 add-ons in the
SAP IS-IS-CM Pilot Dec. 2001 same system, but some exceptions exist for specific combina-
4.63 4.6C July 2001 tions with other SAP R/3 add-ons (for, example SAP Public
SAP IS-IS-CD GA Aug. 2004
SAP IS-IS-CS GA Still open
Sector).
SAP IS-IS-CM Pilot Sept.2002 • With SAP Patient Management 4.61, specific mySAP Work-
place roles for mySAP Healthcare were delivered for the first
time. mySAP Workplace offers an integrated user interface to
PUBLIC SERVICES support the existing technical integration options for partner
mySAP Healthcare products.
mySAP Healthcare is a highly functional, strategic solution for • SAP BBP and Enterprise Buyer can be used with mySAP
modern hospital administration. mySAP Healthcare links hos- Healthcare.
pital processes together to form integrated functional chains. It • SAP BW can also be used alongside mySAP Healthcare. The
primarily covers administrative processes for patient manage- incremental integration of hospital-specific contents has
ment and billing. been implemented with SAP Patient Management 4.62.

mySAP Healthcare contains the SAP R/3 add-on SAP Patient Release Planning and Maintenance Strategy of SAP Patient
Management (formerly named SAP Healthcare), which in turn Management
consists of: SAP Healthcare Patient Administration, SAP Add-on Release SAP R/3 Availability End of Can be
Healthcare Patient Accounting, and SAP Healthcare release type release maintenance upgraded to

Communication Management. mySAP Healthcare offers com- 4.03 GA 4.0B July 1999 Aug. 2003 4.61, 4.62, 4.63
(restricted*)
prehensive integration with the cross-industry solutions of the
4.61 CA 4.6B May 2000 Dec. 2001 4.62, 4.63
mySAP.com e-business platform, especially mySAP Financials
4.62 GA 4.6C Nov. 2000 Sept. 2002 4.63
and SAP Materials Management. Please note that SAP Patient
4.63 GA 4.6C Q4 2001 March 2005
Management has to be licensed separately. (restricted*)

The wide range of medical and clinical processes that are par-
ticularly important in configuring a hospital information sys-
tem are covered by partner products that can be linked with
mySAP Healthcare through SAP Healthcare Communication
* Extended maintenance period for SAP Patient Management in association with main-
tenance extension for the underlying SAP R/3 release. Please note, however, that no
functional enhancements (not even due to legal changes) will be provided during the
extended maintenance period. New developments due to changed legal requirements
will always be shipped in the latest release.

Management. This means you can combine mySAP Healthcare

with partner products to form a comprehensive, integrated HIS As an SAP R/3 Add-on, SAP Patient Management is maintained
solution. In this context, the partner product IS-H*MED through Add-On Support Packages. In turn, these require cer-
(developed and distributed by T-Systems debis Systemhaus tain SAP R/3 Support Packages. mySAP Healthcare is highly
36
dependent on legal changes and requirements. New develop- Integration
ments that result from such legal requirements are always SAP CM can be operated together with SAP Human Resources
shipped exclusively in new releases of SAP Patient Management. Public Sector (SAP HR-PS) 4.62. It does not support concurrent
If more than one release exists for a given release of SAP R/3, operation with SAP Public Sector Funds Management (SAP IS-
then the maintenance intervals of the SAP R/3 release will gen- PS-FM). SAP CM uses parts of SAP Public Sector Tax and
erally only apply to the latest release of SAP Patient Revenue Accounting (SAP IS-PS-CA) for student accounting.
Management.
The mySAP Workplace supports all current releases of SAP CM.
mySAP Higher Education & Research
mySAP Higher Education & Research is an integrated solution Release Planning and Maintenance Strategy of SAP CM
with specific functions for all core processes involved on cam- Add-on Release SAP R/3 Availability End of Can be
pus - research, teaching, and studying - to support universities release type Release maintenance upgraded to
and colleges on their way to becoming modern service 4.61 Pilot 4.6B May 2000 See SAP Note
179990
providers. mySAP Higher Education & Research links universi-
ty-specific requirements so budgeting and funds management, 4.62 Pilot 4.6C Nov. 2000 See SAP Note
179990
financial accounting and human resources management,
4.63 CA 4.6C May 2001 See SAP Note
research, teaching, and studying grow together to form 179990
integrated processes. 4.64 CA 4.6C Q2 2002 See SAP Note
179990

In addition to human resources management, financial and

funds management, procurement, marketing, and public rela-
tions, core processes in mySAP Higher Education & Research
include student management, resource and event
management, document management, multimedia teaching
aids, and knowledge management.
SAP Campus Management (SAP CM) is based on a design that
guarantees maximum flexibility. Modern technologies like
workflow, the Internet, and intranets were included from the
start, and SAP will continually enhance SAP CM by introduc-
ing new applications like electronic kiosks, smart cards, self-
service tools, access control, and payment methods. SAP
Campus Management is an add-on for SAP R/3. As a result, the
restrictions of the underlying release of SAP R/3 apply to the
use of databases, platforms, and additional components.
Up-to-date maintenance information is available in SAP Note
179990. SAP CM is currently being shipped to pilot customers.
SAP is rapidly providing developments to the pilot customers,
which is why only brief maintenance periods are offered.
You must use the current maintenance level for effective sup-
port. Patches for SAP CM are available exclusively in SAPNet -
SAP R/3 Frontend.
mySAP Public Sector
mySAP Public Sector enables public agencies to develop more
efficient, more effective administration processes. mySAP Public
Sector contains components from SAP R/3 and supplements
them with special applications for the needs of public agencies.
mySAP Public Sector is a fully integrated, standard business
solution with components for financial accounting, retailing,
human resources management, plant maintenance, real estate
and facility management, project system, workflow, and treas-
ury.

37
In addition, mySAP Public Sector is Internet-enabled and offers
additional strategic solutions for modern management in pub-
lic agencies in institutions. Like no other software product,
mySAP Public Sector links administrative processes together to
form integrated functional chains. These custom processes
include strategic administration control, citizen services, opera-
tive management, document management and electronic files,
human resources management, procurement, inventory man-
agement, resource management, and taxes, fees, and contribu-
tions.
mySAP Public Sector delivers e-government capabilities. With
mySAP Public Sector, government agencies can use the Internet
to communicate with its constituents and the vendors that
serve government. It offers the following main features:
• MarketSet, a joint solution delivered by SAPMarkets and
Commerce One, to set up public marketplaces and portals
• mySAP Workplace
• mySAP CRM to set up citizens' offices and integrated
Internet services
• SAP Electronic Records Management to map record manage-
ment and process management
• SAP Tax and Revenue Management to establish an online
payment system and a citizen account
• SAP KW for Web content management and to make available
the knowledge required for the internal processing of appli-
cations
SAP IS-PS is an add-on to SAP R/3. As a result, the restrictions
of the underlying release of SAP R/3 apply to the use of databas-
es, platforms, and additional components.
Integration
When integrating SAP IS-PS with other mySAP.com
components, the following points should be considered:
• SAP IS-PS-FM with SAP HR-PS: A common installation is
possible with SAP IS-PS-FM 4.61 or later and SAP HR-PS 4.61
or later.
• SAP IS-PS-CA with SAP IS-PS-FM: A common installation is
not currently possible, but ALE scenarios are planned.
• SAP IS-PS-CA with SAP HR-PS: The common installation will
be possible as soon as SAP HR-PS 4.62 becomes available.
• SAP IS-PS and SAP BW: OLAP reporting can be supplemented
with reporting in SAP BW starting with SAP BW 2.0B and SAP
IS-PS 4.61. The standard FI-FM component already supplies
this function from SAP R/3 4.5B and SAP BW 2.0A onwards.
• SAP Workplace supports all current releases of SAP IS-PS.
Composite roles for SAP IS-PS, SAP HR-PS, and SAP Campus
Management have been supplied since SAP Workplace 2.0.
Release Planning and Maintenance Strategy of SAP IS-PS-FM, SAP HR-
PS, and SAP IS-PS-CA
Add-on Release SAP R/3 Availability End of Can be
release type release maintenance upgraded to
SAP IS-PS-FM CA 4.6C March 2001 See SAP Note
4.62* 179990

mySAP Public Sector consists of SAP R/3 components, plus the SAP HR-PS CA 4.6C March 2001 See SAP Note
4.62* 179990
industry-specific component SAP Public Sector (SAP IS-PS),
SAP IS-PS-CA See SAP Note
which is an add-on to SAP R/3. SAP IS-PS includes the compo- 4.62 Pilot 4.6C Nov. 2000 179990
nents SAP IS-PS Funds Management (SAP IS-PS-FM), SAP IS-PS 4.63 CA 4.6C May 2001
4.64 CA 4.6C Q2 2002
Tax and Revenue Management (SAP IS-PS-CA), and SAP HR-
PS. SAP IS-PS-CA offers an integrated public revenue collection * Production use can begin as soon as the first patch is available. The patch will be
shipped in the second quarter of 2001.
and information with efficient, integrated processing of mass
numbers of receivables and payments and the Web-enabled citi-
zen and business accounts. Country versions of SAP HR-PS are For more information, please refer to SAP Note 179990.
included in the standard delivery (except for the U.S., the U.K.,
France, Austria, and Australia). SAP Funds and Position Current maintenance information for the add-on delivery is
Management (SAP HR-FPM) has also been part of the standard also available in SAP Note 179990.
delivery since SAP R/3 4.6.
38

The following applies in all cases:
• SAP IS-PS-FM: Maintenance will be provided in accordance
with maintenance of SAP R/3.
• SAP HR-PS and SAP HR-PSG: Maintenance will be provided
in accordance with maintenance of SAP R/3.
• SAP IS-PS-CA: This is a pilot customer shipment. SAP is rap-
idly making developments available to pilot customers, which
is why only brief maintenance periods are offered.
• Use of the current maintenance level is an essential prerequi-
site for effective support.
RELEASE PLANNING IN
DETAIL: TECHNOLOGY
COMPONENTS
PLUG-INS
SAP R/3 Plug-Ins
SAP R/3 Plug-Ins are interfaces which enable the exchange of
data between one or several SAP R/3 systems and other
mySAP.com components. The SAP R/3 Plug-Ins supply the
mySAP.com components with transaction data and master data
in real time. They also make it possible to use mySAP.com
application components like SAP APO or SAP CRM together
with certain mySAP.com industry-specific components. All
mySAP.com industry-specific components based on SAP R/3
4.6B or higher SAP R/3 releases require SAP R/3 Plug-Ins.
SAP R/3 Plug-Ins are add-ons to SAP R/3.
Availability
SAP R/3 Plug-Ins are shipped with mySAP.com application
components (SAP APO, SAP BW, SAP BBP, EBP, SAP CRM, and
SAP SEM) as well as with mySAP.com industry-specific compo-
nents based on SAP R/3 4.6B or higher SAP R/3 releases.
Customers can order the most recent SAP R/3 Plug-In releases
free of charge or download them from the SAP Service
Marketplace.
Versions of the SAP R/3 Plug-In
For SAP R/3 3.1I up to 4.5B, there are two versions of each SAP
R/3 Plug-In release, a PI version and a PI-A version. For SAP R/3
4.6B and 4.6C, only PI is available.
PI-A is a subset of PI and contains interfaces for SAP BW and
SAP BBP 1.0B. For SAP R/3 3.1I, a PI-A version also supports SAP
BBP 2.0B and Enterprise Buyer 2.0, as well as SAP CRM Internet
Sales. The PI version supports SAP BW, SAP BBP/Enterprise
Buyer, SAP APO, SAP CRM, and SAP SEM.
For SAP R/3 3.1I, the PI versions of the SAP R/3 Plug-In releases
are modifying, which means that they modify SAP R/3 standard
objects, and therefore require Conflict Resolution Transports
(CRTs) for their installation. For SAP R/3 4.0B to 4.6C, the PI
versions of the SAP R/3 Plug-Ins are non-modifying.
The PI-A versions of the SAP R/3 Plug-In releases are generally
non-modifying.
39
Depending on the combination of the SAP R/3 Plug-In release – Supports SAP APO 3.0A, EBP 3.0, SAP BW 3.0A, SAP CRM
and version and the SAP R/3 release, certain SAP R/3 Support 3.0A, as well as lower releases of these components that are
Package levels are required to install the SAP R/3 Plug-In. still in maintenance. This SAP R/3 Plug-In also supports
SAP R/3 Plug-In version SAP Workplace 3.00 and higher releases. SAP SEM generally
SAP R/3 PI PI-A
requires the plug-in for SAP BW.
release (PI 2000.1, PI 2000.2, PI 2001.1*) (PI-A 2000.1, PI-A 2000.2, PI-A 2001.1*) – PI version is modifying for SAP R/3 3.1I and must be
3.1I Supported; modifying Supported; non-modifying installed with the corresponding CRT.
4.0B Supported; non-modifying Supported; non-modifying
4.5B Supported; non-modifying Supported; non-modifying Upgrade
4.6B Supported; non-modifying Not supported SAP R/3 Plug-Ins are downward compatible with older SAP R/3
4.6C Supported; non-modifying Not supported Plug-In releases as well as with older releases of mySAP.com
components, provided these components are still in
* PI 2001.1 and PI-A 2001.1 will become available in June 2001 and will support SAP R/3 as maintenance.
stated in the table.
• When upgrading, no SAP R/3 Plug-In release may be missed
out.
SAP R/3 Plug-In releases • It is always possible to change from a PI-A version to a PI ver-
• Single plug-ins (APO-CIF, CRM-R3A, B2B-PRO-PI, BW-BCT, sion. The opposite path is not supported.
SEM-PI) – no longer maintained • After an upgrade of SAP R/3, the SAP R/3 Plug-In must be
• SAP R/3 Plug-In 99 (PI 99 and PI-A 99) – no longer reinstalled by applying the SAP R/3 Plug-In Supplement CD
maintained which is provided for all SAP R/3 Plug-In releases.
• SAP R/3 Plug-In 2000.1 (PI 2000.1 and PI-A 2000.1) – currently
maintained via SAP Notes Maintenance
– Supports SAP APO 3.0A, SAP BBP 2.0B / EBP 1.0, SAP BW As a rule, a given SAP R/3 Plug-In release (for example, PI 2000.1)
2.0B, and SAP CRM 2.0B, as well as lower releases of these is maintained via SAP R/3 Plug-In Support Packages and CRTs
components that are still in maintenance. SAP SEM gener- as well as SAP Notes until the next SAP R/3 Plug-In release (in
ally requires the plug-in for SAP BW. this example, PI 2000.2) becomes available. After the new release
– PI version is modifying for SAP R/3 3.1I and must be has become available, the previous release is maintained via SAP
installed with the corresponding CRT. Notes. After the delivery of yet another new release (in this
• SAP R/3 Plug-In 2000.2 (PI 2000.2 and PI-A 2000.2) – currently example, PI 2001.1), maintenance is discontinued.
maintained via SAP Notes, SAP R/3 Plug-In Support Packages, Customers should always install the latest SAP R/3 Plug-In
and CRTs release.
– Supports SAP APO 3.0A, EBP 2.0, SAP BW 2.1C, and SAP
CRM 2.0C, as well as lower releases of these components For more information, refer to the SAP Service Marketplace at
that are still in maintenance. SAP SEM generally requires http://service.sap.com/r3-plug-in.
the plug-in for SAP BW.
– PI version is modifying for SAP R/3 3.1I and must be Workplace Plug-In
installed with the corresponding CRT. SAP delivers a Workplace Plug-In (WP-PI) with every release of
• SAP R/3 Plug-In 2001.1 (PI 2001.1 and PI-A 2001.1) – scheduled SAP Workplace. The Workplace Plug-In is not a separate prod-
for June 2001 uct; it is a part of SAP Workplace and is shipped with it. This
plug-in enables data exchange between the SAP Workplace serv-

40
er and mySAP.com components. It has to be installed on all
SAP Workplace component systems as well as on the SAP
Workplace server.
WP-PI contains only new functions and can be imported inde-
pendently of all Support Packages because of its nonmodifying
nature.
SAP WEB APPLICATION SERVER
SAP Web Application Server (SAP Web AS) provides the techno-
logical foundation for all other mySAP.com components. In a
sense, SAP Web Application Server is the "operating system" of
mySAP.com. Until SAP R/3 4.6D, SAP Web Application Server
was named SAP Basis.
In the past, SAP Basis was used and shipped exclusively as an
integral part of SAP R/3. This was also reflected by the fact that
SAP Basis and SAP R/3 had identical release names and shared
Support Packages.
With the introduction of mySAP.com, SAP now offers multiple
components that build on SAP Web Application Server. As a
result, there is no tight naming relation between SAP Web
Application Server and SAP R/3 any more.
Features of SAP Web Application Server
SAP Web Application Server provides a platform for quickly
developing and deploying dynamic and collaborative Web
applications or other thin-client applications (WAP, PDA, and so
on) and includes all proven SAP programming models and
technologies. With SAP Web Application Server, SAP natively
supports open Internet standards, including such protocols as
HTTP, HTTPS, and SMTP, as well as Internet document
standards like HTML and XML.
Open integration capabilities provide access to existing SAP and
non-SAP applications. All integration facilities supported by
SAP are available with SAP Web Application Server. The Java
Connector or the DCOM Connector give ABAP applications
access to Java or .NET components and vice versa. In addition,
the Internet Communication Framework (ICF) of SAP Web AS
enables ABAP-written programs to process and distribute HTTP
requests directly. As a consequence, SAP Web Application
Server can serve both as an HTTP server and client. It serves as
an HTTP server for bringing applications to the user via a Web
browser either directly or via a standard Web server. It serves as
an HTTP client to access other Web applications for collecting
information and data. To complete Web connectivity, SAP Web
AS provides full support for sending and receiving e-mails via
SMTP.
SAP Web AS is marketed and sold by SAP as an independent
product. It is also shipped with all mySAP.com components
that use it.
For more information, review the fact sheet "SAP Web
Application Server" (Material Number 50040881).
SAP Web Application Server Releases
An SAP R/3 release may - but does not necessarily - use a given
SAP Web AS release. For example, SAP Basis 4.6D is used by
mySAP.com components like SAP Workplace, SAP BW, and SAP
CRM, but not by SAP R/3.
For information on which SAP Web AS release is used by a spe-
cific mySAP.com component, please refer to the section for the
respective component.
Maintenance Strategy
The maintenance period of a given SAP Web AS release follows
the maintenance period defined for the mySAP.com
component releases that build upon this release. Because differ-
ent mySAP.com components use SAP Web AS, SAP Web AS and
SAP Basis have had their own Support Packages from SAP Basis
4.6A onward. These Support Packages can be installed in addi-
tion to the Support Packages of the mySAP.com components
themselves.
SAP INTERNET TRANSACTION SERVER
SAP Internet Transaction Server (SAP ITS) is a tool that
enhances the three-tiered SAP architecture for Internet use. It
combines existing Internet technology with SAP technology
and provides reliable access to SAP functions from the Internet
or intranets.
41
SAP ITS can handle complementary Web technologies to access SAP ITS is downward compatible, which means that a given
data from SAP R/3: SAP ITS release (like 4.6D) can be used with an older SAP R/3
• SAP GUI for HTML (from SAP ITS 4.6B): SAP transaction release (like 4.0B).
screens are dynamically converted to HTML pages
• Web transactions: SAP transactions that can be called from an Maintenance Strategy
HTML page (template-based model) SAP recommends that you always use the most current SAP
• Web remote function call (RFC): SAP R/3 function module ITS release. Since January 2001, support for SAP ITS has been
that can be called from an HTML page limited to release 4.6D.
• Web reporting: Mechanism for linking to SAP reports and
pregenerated lists from an HTML page. Links to the Web New releases of SAP ITS are available on sapserv servers. For
reporting browser, which displays SAP R/3 report trees, are information on the availability of patches, please refer to SAP
also possible. Web reporting is implemented as a special-case Notes 197746 and 383549.
Web RFC.
• ITS flow logic (from SAP ITS 4.6C): Events, statuses, and SAP GUI
modes used to model the dialog logic of a Web application in Generally, the latest release of the SAP GUI software (such as
“flow files” on SAP ITS. SAP R/3 data is accessed via BAPI or SAP GUI 4.6D) can be used with all previous SAP R/3 releases
RFC. Access to external data providers is also possible. (such as 4.0B). As a result, older SAP systems can also benefit
from the features that are only available in the newer SAP GUI
SAP ITS is marketed and sold by SAP together with the releases - for example, the look and feel of EnjoySAP and sup-
SAP@Web Studio and a package of Internet Application port for Windows 2000.
Components (IACs). It is currently shipped with all of the pri-
mary mySAP.com components. The benefit of this downward compatibility is that you can sim-
ply install a new SAP GUI release instead of patching an old
SAP ITS and mySAP.com one. The SAP GUI maintenance strategy takes advantage of this
SAP ITS is a mySAP Technology component. SAP ITS feature. In many problem situations, the recommendation is to
represents the basic technology of the mySAP Workplace mid- install a new SAP GUI release, because patches cannot always be
dleware, together with a Web server and the workplace engine. provided for older SAP GUI releases even if SAP still maintains
It mainly generates HTML pages and enables end users to inter- the SAP R/3 System with the same release number.
act with different SAP systems using a Web browser. SAP ITS
also serves as the server component for the SAP GUI for HTML. The SAP front-end software release must always be at least the
same as SAP R/3. For example, you cannot use SAP GUI 3.1I
Overview of SAP ITS Releases with SAP R/3 4.0B.
SAP Basis SAP ITS Release information
Release Build
When you plan upgrades to SAP software or your IT landscape,
you should always consider using the latest available front-end
4.6D 4.6D C2 4640.2.0.314244 Shipped with mySAP.com components
that work on SAP Basis 4.6D (such as software (currently 4.6D). SAP GUI 4.6D optimizes resource
SAP Workplace 2.10, SAP KW 5.0, and consumption and network load and enables plug-in capabilities
so on).
in the Web browser. As a result, SAP GUI can be displayed with-
4.6D C3 4640.3000.33.5811 Shipped with mySAP.com components
that work on SAP Basis 4.6D (such as in the browser window in mySAP Workplace.
SAP Workplace 2.11, SAP KW 5.1, etc.)
4.6D C4 4640.4000.36.7055 Shipped with mySAP.com components
that work on SAP Basis 4.6D (such as
SAP Workplace 2.11, SAP KW 5.1, etc.)

42
Supported Front-End Platforms
Up to and including SAP R/3 4.5B, specific versions of the SAP
GUI software - as well as several enhancements - are available
for the supported front-end platforms. This ensures that SAP
R/3 transactions could be executed on the respective platforms.
The range of supported platforms up to SAP R/3 4.5B:
• Windows 3.11
• Windows NT 3.51
• Windows 95, 98, and NT
• OS/2
• Mac OS
• Various UNIX platforms
SAP significantly enhanced SAP GUI with release 4.6. The
option of using new front-end components gives you much
more flexible and powerful user interfaces.
To expand these options beyond the Windows version to all
supported platforms, SAP developed a platform-independent
version of SAP GUI (SAP GUI for the Java™ environment). This
version has been available as a GA version since release 4.6D.
SAP also offers the browser-based SAP GUI for HTML. This ver-
sion is based on SAP ITS on the server side and a Web browser
on the client side.
Shipment
The SAP GUI software has been shipped as a compilation since
release 4.5B. For Windows platforms, these compilations
contain both SAP GUI and add-ons for supporting other
mySAP.com components (like SAP BW, SAP APO, and so on).
The compilations are based on a single release track (to date, 4.5
and 4.6).
SAP designs a new compilation whenever one of the supplied
components changes (such as SAP APO 2.0 instead of SAP APO
1.1). At the same time, SAP integrates all patches that are avail-
able as of the release date into the compilation. As a result, a
new compilation replaces an older compilation in the same
release track.
In addition, the SAP Front-end 4.6 Kit (for SAP GUI or SAP ITS)
is also available. This package always has material number
52007071, and it always contains the latest GA release of the SAP
GUI CDs and the Server Components CD.
For specific information, technical details, and current news,
please refer to SAP Note 166130.
SAP ITS 4.6B or later, which is required to use SAP GUI for
HTML, is a component of the SAP R/3 release with the same
release number, and is supplied on the Server Components CD.
Additional information is available in SAP Note 178788.
Maintenance Strategy
SAP recommends that you always use the latest SAP GUI
release to benefit from new developments and changes in the
PC landscape (such as support for new operating system releas-
es and so on). When you upgrade or migrate to a new operat-
ing system, we recommend installing a new SAP GUI release at
the same time.
The concurrent operation of different SAP GUI releases on one
PC is not supported (see SAP Note 154156 for more
information). If this is unavoidable, a solution based on a termi-
nal server (Windows Terminal Server or Citrix Mainframe) is
available.
When you choose the suitable SAP GUI release, you should also
take the hardware requirements into account. Hardware
requirements have changed especially between SAP GUI 3.1I
and 4.0 and between 4.5B and 4.6.
Support for front-end software may differ from support for the
database and application server:
• SAP GUI for the Windows Environment
Since January 2001, support for SAP GUI software has been
limited to the releases 3.1I, 4.0B, 4.5B, and 4.6D.
• SAP GUI for the Java Environment
Support begins with release 4.6D (first GA release). SAP rec-
ommends using the latest revision (revision 20 – 4.6Dr20 – as
of March 2001, for example).
43
• SAP GUI for the HTML Environment
Since January 2001, support for SAP ITS / SAP GUI for HTML
has been limited to release 4.6D.
For more information on this subject, please visit the
Presentation Clients Info Center at http://service.sap.com/sapgui.
SAP BUSINESS CONNECTOR
SAP Business Connector is a middleware product that runs on
the B2B Integration Server from webMethods. With SAP
Business Connector, you can integrate different IT
architectures with mySAP.com components using open tech-
nologies.
SAP Business Connector uses the Internet as the communica-
tion platform. The XML/HTML data format enables full, bidi-
rectional communication from and to mySAP.com
components. All SAP functions are accessible through BAPIs
and IDocs, and you can make them available to your business
partners over the Internet as secure, XML-based services. In
addition, applications and information from other Web sites
can be called in seconds through a simple SAP function call,
and the information from the Web is made available to
mySAP.com components.
SAP Business Connector
44
SAP Business Connector provides an XML layer that encapsu-
lates SAP functions and enables other applications to read the
internal data structures and protocols in mySAP.com compo-
nents. SAP Business Connector gives you simple, effective,
interenterprise integration - such as real-time integration
between vendor stocks and your mySAP.com components, or
between product catalogs, price lists, and availability informa-
tion and your purchasing application. This allows you to
expand the reach of your SAP infrastructure to include
customers, partners, and vendors.
You can start using SAP Business Connector just a few days
after installation. The cost-saving implementation is made pos-
sible by using the available infrastructure and existing
knowledge and skills.
Prerequisites
No additional software components have to be installed for SAP
Business Connector. An appropriate compiler (JDK of release
1.1.8 or 1.2, a C compiler, or Visual Basic) is required to develop
program modules. A shared version of the SAP C library, librfc,
is required to establish a connection to mySAP.com
components. This library is currently only available for
Windows NT. FCS versions for other platforms supported by
SAP will be provided on demand.
Availability
SAP Business Connector is shipped as part of the mySAP.com e-
business platform, but is also available as a separate product for
SAP customers.
SAP customers can download any GA release of SAP Business
Connector from the SAP Service Marketplace at
http://service.sap.com/connectors.
More Information
For more information, go to the SAP Service Marketplace at
http://service.sap.com/connectors and review the fact sheet
"SAP Business Connector" (Material Number 50033842).
 RELEASE PLANNING:
SPECIAL TOPICS
Release Planning and Maintenance Strategy of SAP Business SAP SYSTEMS AND EUROPEAN MONETARY UNION
Connector SAP provides a comprehensive euro package for SAP R/3 to
Release Release type SAP R/3 Availability Can be ensure that your changeover to the euro runs smoothly. The
compatibility upgraded to maintenance fee covers the technical implementation, so there
3.0 GA 3.1G and later Oct. 1999 3.1 is no extra charge.
3.1 GA 3.1G and later May 2000 3.5.2
3.5.2 GA 3.1G and later Nov. 2000 This offering consists of the following elements:
• Euro conversion and rounding logic in accordance with the
SAP Business Connector is not maintained through patches. EU Council Regulation 1103/97. This regulation prevents the
Each new release replaces the previous one and may contain use of inverse exchange rates and means that when one par-
both corrections and functional enhancements. ticipating currency is converted into another, it must first be
converted to the euro and then to the target currency.
• Euro functions to make it easier to convert and process busi-
ness transactions during the dual-currency phase, enabling
you, for example, to convert outstanding orders individually
for your business partners
• Conversion packages for converting local currencies to the
euro on a key date after year-end closing. For your
conversion, you can choose any date within the dual-curren-
cy phase. Before conversion, you must close and document
the final fiscal year in the old currency.

All three components of SAP's euro package are included in

SAP R/3 for releases 3.1I, 4.0B, and higher. Euro conversion and
rounding logic is also supplied as an R/3 Support Package for
SAP R/3 3.0D, 3.0F, and 3.1H. Please note that SAP R/3 3.0E,
3.1G, and releases prior to SAP R/3 3.0D are not euro-enabled.

In addition to the euro package, SAP also offers an extensive

range of services covering all aspects of the euro changeover:
• The two-day training course "Changing the SAP Systems
Over to the Euro - SAP R/3" (CA 990) covers new euro func-
tions for processing business transactions during the dual-
currency phase, the procedure and coordination of the local
currency changeover, and an overview of the technical con-
version.
• SAP Euro Guide covers all of the organizational and technical
aspects of the changeover process. The SAP Euro Guide
reduces the need for external consultants and minimizes
changeover costs. It also provides support for your euro proj-
ect planning.

45
• SAP Euro Roadmap Wizard centrally monitors, documents,
and carries out the activities of SAP customers, partners, and
employees in local currency changeover projects. The SAP
Euro Roadmap Wizard also contains links to notes and other
sources of information.
• SAP GoingLive Euro Conversion Check uses proactive analy-
sis to derive the configuration and optimization measures
needed for a smooth changeover.
• SAP Remote Euro Conversion Service executes the technical
conversion, including analysis, planning, and coordination.
Like other mySAP.com components, virtually all industry-spe-
cific components can handle multiple currencies and are,
therefore, well-prepared for the euro. The information given
here refers to the standard version of SAP R/3. Industry-specific
components have their own release strategies, so euro compli-
ance of the releases may differ from that of SAP R/3.
The brochure entitled "Euro Capability and Functions in the
SAP Releases" (Material Number. 50022971) provides detailed
information on the euro. SAP customers can also send their
questions via the SAPNet - R/3 Frontend under the component
CA-EUR-GEN (additional functions) or CA-EUR-CNV (local
currency changeover).
Information on all aspects of the euro changeover is available in
the Euro Information Portal in the SAP Service Marketplace at
http://service.sap.com/euro.
mySAP HOSTED SOLUTIONS
For many companies, the cost of implementing new solutions
or changing their technical infrastructure can be a roadblock
on the way to the Internet economy. This is particularly true
for many small and medium-size companies. mySAP Hosted
Solutions solve this problem by allowing companies to move to
mySAP.com quickly and cost-effectively.
With mySAP Hosted Solutions, SAP, SAPHosting, and partners
maintain and operate the e-business platform and software -
not the customer. This reduces the cost of implementing and
operating mySAP.com because business applications are accessi-
46
ble via the Web, using just a Web browser. All applications are
seamlessly integrated, so there is no need to purchase and man-
age expensive hardware.
Available Hosting Services
SAPHosting and mySAP.com Hosting Partners offer ASP, appli-
cation hosting, application management, and marketplace
hosting services.
Application Service Provision
Application service provision (ASP) unites software, implemen-
tation, infrastructure, service, and support into solutions that
are quick to implement. ASP offers one-stop shopping and sup-
ports a one-to-many model with minimal customer configura-
tion. ASP users have access to a secure operational hosting envi-
ronment, and they can access the applications through a Web
browser over the Internet or over a virtual private network.
This hosting service enables customers to go live in just a few
days.
Application Hosting
Application hosting meets the requirements of companies that
need fully customized solutions, but do not want to invest in
an extensive technical architecture. SAPHosting or partners can
implement a customer-specific solution and then host it in a
central processing facility where complete applications are run
and maintained. The benefits of this model include decreased
implementation costs, predictable ongoing expenses, and
greater optimization of mySAP.com components. With imple-
mentation hosting, SAPHosting sets up a system environment
for the implementation of mySAP.com solutions within a very
short timeframe (usually two weeks).
Application Management
Application management services allow companies to concen-
trate on their core competencies and processes without invest-
ing time or money to establish the expertise necessary to oper-
ate SAP systems. Application management services use focused
and trained personnel and tools to support application process-
ing. The service can be provided from external data centers or
directly at your site. You can own the hardware and operate it
separately, allowing you to blend a choice of infrastructure
options with specialized expertise to achieve even greater value
from your mySAP.com solutions.
Marketplace Hosting
SAPHosting and partners certified by SAPMarkets support mar-
ketplaces for customers and their individual partners,
customers, and vendors.
mySAP SERVICES
mySAP Services are an integral part of the mySAP.com e-busi-
ness platform and are designed to ensure that customers
receive maximum benefits and return on investment from
mySAP.com. They include a full range of consulting and educa-
tion offers as well as support services for all areas and phases of
mySAP.com solutions. The extensive experience gathered from
thousands of installations ensures efficient knowledge transfer -
it has been distilled into implementation tools and methodolo-
gies, training offerings, and standardized services that benefit
customers immediately. Finally, SAP's unique network of certi-
fied partners is integrated into all phases of the life cycle - from
implementation to operations - in consulting, technology, edu-
cation, and support.
mySAP Services include the following:
• Business solutions consulting
Strategic solution consulting, program and project manage-
ment, design consulting, change management, quality and
risk management, and continuous business improvement
consulting.
• Solution operations services
System architecture planning, implementation services, cus-
tom developments, system integration, operations planning,
and optimization services.
• Education
Knowledge transfer, training needs analysis, project team and
user training, documentation, and human performance
improvement consulting.
• Support
Support planning, implementation support, and operations
support.
• Service platforms, tools and methodologies
Collaborative service platforms (SAP Service Marketplace,
SAP Solution Architect, SAP Solution Manager) and Best
Practices for mySAP.com.
For more information on mySAP Services, go to the SAP
Service Marketplace at http://service.sap.com.
Strategic Service Platforms
SAP offers three service platforms to deliver services through-
out the complete life cycle of a software solution:
• SAP Service Marketplace
• SAP Solution Architect
• SAP Solution Manager
Both the SAP Solution Architect and the SAP Solution
Manager are connected with the SAP Service Marketplace.
Please refer to the section entitled “Implementation and
Upgrade of mySAP.com Components” for more information
on the SAP Solution Architect and the SAP Solution Manager.
SAP Service Marketplace
The SAP Service Marketplace at http://service.sap.com offers
one-stop access and guided navigation to all services from SAP
and SAP partners necessary to design, build, and maintain a
high-quality solution. This leads to lower cost of ownership,
higher solution quality, and shorter time-to-solution.
Via the SAP Service Marketplace, you can search for and access
detailed information about SAP and partner services. In
addition, online ordering and delivery is available for a growing
number of services. Three primary tools help you search,
access, order, and receive services:
• Service catalogs, which give a transparent overview of all
services for SAP solutions, are divided by specific topics (for
example, knowledge catalogs, consulting catalogs, and self-
service catalogs). These catalogs also provide access to part-
ners' communication channels.
• The Partner Directory lists all partners that deliver SAP serv-
ices and offers a classified service and product overview. It
also provides access to partners' Web sites.
47
• Requests for proposals (RFPs) enable you to publish service
needs and receive offers online. They are divided by topics,
such as consulting and hardware sizing, and they provide
access to partners' communication channels.
IMPLEMENTATION AND UPGRADE OF mySAP.com
COMPONENTS
SAP offers a wealth of tools, methodologies, and services to
facilitate the evaluation and the implementation of mySAP.com
components, as well as to support the upgrade to a higher
release of existing SAP software, whether you are already using
mySAP.com or are on an older release of SAP R/3.
Implementation Tools and Services
AcceleratedSAP
AcceleratedSAP (ASAP) is SAP's rapid implementation method-
ology. It facilitates the management of implementation
projects, enabling you to benefit from a speedier implementa-
tion, fewer risks, and more reliable results. ASAP facilitates
knowledge transfer from SAP to your organization at every
stage. All this is done through a concise project plan with step-
by-step instructions, a wealth of checklists, spreadsheets, ques-
tionnaires, documentation templates, and tools. It also includes
guidebooks and special technical accelerators, such as a cutover
plan, for the more technical aspects of SAP implementations.
Best Practices for mySAP.com
Best Practices for mySAP.com represents a combined sales,
demonstration, training, and implementation instrument that
offers prepackaged business expertise for mySAP.com solutions
for companies of all sizes. By applying Best Practices for
mySAP.com to your mySAP.com solution, you quickly get a liv-
ing system that covers your company's specific requirements to
a great extent. Consequently, Best Practices for mySAP.com
helps you to save precious time and money and supports you
through effective knowledge transfer.
New and existing customers of any size can use Best Practices
for mySAP.com in all types of projects and in all project phases.
Best Practices for mySAP.com offers a semiautomated installa-
48
tion that works for the installed base as well as for new
customers. This means that for existing customers using SAP
R/3, Best Practices offer a smooth transition to mySAP.com.
Partners and providers of hosting or ASP services can use them
as a kernel to develop additional content for specific market
segments.
If you need to change the contents of Best Practices for
mySAP.com on your way to going live, you can do so. Best
Practices for mySAP.com have been built using the same tools
that customers use during an implementation project. Because
all customizing settings are documented, the content of Best
Practices for mySAP.com is completely transparent and easy to
adapt to specific requirements.
Smart Implementation
Replacing the Ready-to-Run Implementations, Smart
Implementations are comprehensive, prepackaged technical
solutions that actively and intelligently support customers,
partners, and consultants in the whole mySAP.com installation
process. Smart Implementations provide a complete approach
that covers planning the technical infrastructure, installing all
the necessary components, configuring and integrating the sys-
tems into an existing SAP system landscape, and managing the
infrastructure in a production system.
SAP Solution Architect
The SAP Solution Architect, which will become available in
2001, is a new portal for the solution-oriented evaluation and
implementation of the mySAP.com e-business platform. It is
integrated into the mySAP Workplace and offers all the
methodologies, tools, and content from SAP and partners that
customers need to fully implement their business solution.
The Solution Architect also leverages Best Practices for
mySAP.com. This means that when you start a new project you
can choose various scenarios that are covered through Best
Practices for mySAP.com. You will find working examples for
mission-critical project activities and be guided through an
implementation where you set up a working prototype in no
time and extend it to become your productive mySAP.com
solution.
In addition, by exchanging data with the SAP Solution Manager
and with the SAP Service Marketplace, the Solution Architect
puts you in the middle of SAP's service infrastructure and pro-
vides you with a perfect transition to the phase where you
operate your personal mySAP.com solution.
SAP Solution Manager
The SAP Solution Manager is a software interface that is fully
integrated into mySAP Workplace and helps you monitor your
implementations and put your mySAP.com solutions in place
efficiently. It serves as a technical service and support portal
and offers an inbox to push information (such as action items,
service reports, or service information) from SAP to customers,
and it includes integrated customer-internal message handling
within mySAP.com solutions. It also enables you to forward
messages to SAP in case of severe problems and shows alerts
triggered by SAP EarlyWatch Alert.
The SAP Solution Manager can help proactively prevent prob-
lems over the entire system landscape, including non-SAP sys-
tems, to keep your core business processes running smoothly. It
includes direct links and interaction with the SAP Service
Marketplace.
mySAP Starter Packs
For even quicker and easier entry into the e-business world,
SAP has introduced the mySAP Starter Packs. These allow cus-
tomers operating SAP R/3 3.1I and higher to accelerate the
implementation of a variety of key mySAP.com components by
bundling a comprehensive set of preconfigured software based
on Best Practices for mySAP.com, implementation services, and
optional hardware.
Implementation Consulting
Implementation consulting provides cost- and time-efficient
implementation services for mySAP.com components. SAP
consultants use powerful tools, methodologies, and systematic
procedure models. This speeds up the implementation and cus-
tomization of mySAP.com components to meet your business
requirements. Implementation consulting offers comprehen-
sive assistance in all aspects of the implementation project. The
highest professional standards are guaranteed through the use
of tried and tested methodology and implementation tools,
and comprehensive and up-to-date product knowledge ensures
that your mySAP.com components are implemented so that
they most benefit you.
Upgrade Services
To benefit from the latest innovations and new functions, you
should upgrade your mySAP.com components at regular inter-
vals. SAP offers a variety of upgrade services to help you take
advantage of the latest SAP innovations and to quickly and effi-
ciently run new releases.
On-site Delivery of Standard Release Upgrades
During the on-site upgrade of development systems, SAP tech-
nical consultants place special emphasis on knowledge transfer.
This helps to ensure that your IT personnel is well-informed
and knowledgeable about the upgrade process. This offering
includes coaching the whole upgrade project team with a focus
on technology areas. During the upgrade of your productive
systems, technical consultants can be available on-site or on-
call to quickly deal with any issues that may arise, thus
minimizing costly outages. In general, the following areas are
covered:
• Planning: Appropriate planning is especially important to
avoid outages and to ensure a smooth upgrade and produc-
tion start with the new release.
• Testing: Testing makes sure that the process is trouble free.
Beyond the normal testing, SAP recommends performing a
stress test.
• Documentation: If requested, SAP technical consultants can
help you document the technical steps of the upgrade specif-
ically for your environment.
• Execution: Technical consultants can perform the actual
upgrade of some or all of your systems.
• On-call support: Technical consultants can be available to
provide on-call support to minimize costly outages.
49
• Knowledge transfer: SAP can assist you in understanding the
technical aspects of the upgrade through workshops and
other training offerings.
• Other services: During the upgrade planning process, other
issues may become relevant, such as archiving, system archi-
tecture planning, and so on.
On-Site Application Consulting
As part of the upgrade process, you may decide to implement
new functions delivered by mySAP.com. SAP application con-
sultants, who are trained and knowledgeable about the wealth
of new capabilities in new releases of mySAP.com components,
can assist in many areas, such as:
• Planning: Application consultants can deliver some or all
aspects of the initial planning process.
• New functions: Application consultants work with you to
review new features and help you configure your system to
implement these features.
• Review of existing solution: Application consultants can
review existing customer exits, workarounds, and legacy sys-
tems for possible replacement by SAP solutions. In some
cases, this can deliver significant business and technical bene-
fits to your users.
• Reverse business engineering: Using SAP's reverse business
engineering tools, application consultants can review your
current productive environment and make
recommendations to optimize your solution or carry out a
necessary upgrade. For example, you can analyze your trans-
action trends, carry out your own internal performance
monitoring, or compare transaction volumes between plants.
Customer-Based Upgrade
A customer-based upgrade (CBU) is special upgrade procedure
that can significantly reduce downtime when you upgrade a
productive system. It is intended for systems with extensive cus-
tomer developments and where there are high demands on
system availability.
A CBU can significantly reduce the total upgrade downtime for
SAP R/3 4.6B and 4.6C if you want to do the following:
• Adjust a large number of modifications
50
• Upgrade additional software components, such as add-ons
(industry solutions)
• Include a large number of Support Packages in the upgrade
• Update many languages during the upgrade to SAP R/3 4.6B
During a CBU, certified SAP consultants perform a customer-
specific export of the substitution set for the upgrade using a
special upgrade procedure at your site. This customer-specific
export reduces the time needed to perform the following
actions to zero when you upgrade the production system:
• Dictionary activation
• Modification adjustment (transactions SPDD/SPAU)
• Import of customer transports after the upgrade (with the
exception of Customizing)
• ABAP load generation after the upgrade
SAP Remote Upgrade Service
SAP's remote upgrade services can be a resource-saving alterna-
tive to upgrading mySAP.com components yourself. With the
SAP Remote Upgrade Service, SAP enables you to outsource all
the work associated with it to SAP's service specialists.
The SAP Remote Upgrade Service contains the following serv-
ices, which you can order individually or as a complete package:
• SAP creates a blueprint for upgrading your SAP R/3 system
landscape and checks all necessary prerequisites.
• SAP executes the complete technical SAP R/3 upgrade using a
remote connection.
• In order to accurately simulate the upgrade of your produc-
tion system, SAP will copy your production system to one of
your other systems.
• If you want to use new applications or functions after the
upgrade, they must be implemented as part of a customer
project IMG, for which support is available from SAP applica-
tion consultants. The SAP Remote Upgrade Service does not
cover this area.
The SAP Remote Upgrade Service is available for SAP R/3 3.1I or
higher releases.
ONLINE CORRECTION SUPPORT
If, after shipment, errors are discovered that can only be recti-
fied by correcting the programs supplied, SAP Online
Correction Support (OCS) can provide assistance. OCS
combines a variety of tools that automatically install program
corrections in your system.
There are numerous advantages to using OCS:
• Optimum quality of program corrections
• Simplified installation procedure for program corrections
• Match-up option for customer modifications
Please note that from SAP R/3 4.6 onward, the term “Support
Package” is generally used to designate the various types of pro-
gram corrections. This is intended to illustrate that these cor-
rections are part of software maintenance.
Support Packages are available through the Online Correction
Support Download Center in the SAP Service Marketplace and
through SAPNet - R/3 Frontend. Support Package Collections
are also shipped regularly on CD-ROM. Information on the
availability of SAP R/3 and SAP R/3 HR Support Packages is
available in the SAP Service Marketplace under
http://service.sap.com/ocs-schedules.
Support Packages exist for every mySAP.com component - for
example, SAP R/3 Support Packages for SAP R/3, SAP APO
Support Packages for SAP APO, and Add-on Support Packages
for industry solutions.
The Support Package Manager (formerly called SAP Patch
Manager, transaction SPAM) helps you apply Support Packages
to your SAP solution.
When importing product-specific Support Packages, the
Support Package Manager notifies you if you need to apply
additional SAP Web AS Support Packages or Application
Interface Support Packages. The individual Support Packages
have to be applied in sequence. The Support Package Manager
also helps you to match up manual modifications.
The new SAP Note Assistant lets you load, implement and
organize individual SAP Notes efficiently. It also recognizes
dependencies between SAP Notes, Support Packages and modi-
fications. For more information, refer to the SAP Service
Marketplace at http://service.sap.com/noteassistant.
Support Packages
Support Packages (except for Add-on Support Packages) are
linked to SAP Notes that describe the problems that they cor-
rect. Before you import a Support Package to your test system,
you can display an overview of the modified objects that are
affected by the Support Package and that may need adapting
using SAP Software Change Registration (SSCR; see also SAP
Note 60419).
The following release of the mySAP.com component includes
all Support Packages available up to the date the release is creat-
ed. Please make sure you install new Support Packages regularly
to prevent problems that have already been corrected from
occurring in your SAP solution.
SAP R/3 Support Packages contain corrections for SAP R/3. Up
to SAP R/3 4.5, these corrections were provided under the name
Hot Packages.
SAP R/3 HR Support Packages contain corrections for SAP
Human Resources (SAP HR). Up to SAP R/3 4.5 these
corrections were provided under the name Legal Change
Patches HR. Up to and including SAP R/3 3.1I (and SAP R/3 4.0B
up to LCP HR 53), SAP R/3 HR Support Packages contain the
same collection of corrections as SAP R/3 Support Packages, as
well as corrections or adjustments that are necessary due to
legal changes for SAP HR. As of SAP R/3 4.5B (and SAP R/3 4.0B
as of LCP HR 54), SAP R/3 HR Support Packages do no longer
include the content of the SAP R/3 Support Packages, therefore
the SAP R/3 Support Packages must be installed as well if neces-
sary.
Separate Support Packages are available for mySAP.com compo-
nents like SAP APO (SAP APO Support Packages) or SAP BW
(SAP BW Support Packages). More detailed information is avail-
able in the sections on the individual mySAP.com components.
51
From SAP Basis 4.6A, Online Correction Support offers dedicat-
ed SAP Basis Support Packages, which can be applied independ-
ently of the Support Packages for the mySAP.com components
that use the respective SAP Basis release. For SAP Web AS, SAP
offers SAP Web AS Support Packages.
From SAP R/3 4.0B, corrections for add-ons to SAP R/3 (like
industry-specific components or SAP R/3 Plug-Ins) are provided
in Add-on Support Packages. Additional information on Add-
on Support Packages is available in SAP Note 160168.
Conflict Resolution Transports eliminate conflicts that can
arise between corrections to SAP R/3, SAP HR, Application
Interface Support Packages, SAP Basis Support Packages, and
add-on components. The Support Package Manager ensures
that no conflicted Support Packages can be installed when the
suitable CRT is not available in the same queue. CRTs are sup-
plied - if necessary - within four weeks after availability of a
conflicted SAP R/3 Support Package. For more information on
CRTs, please refer to SAP Note 53902.
SAP supplies customers who participate in the FCS program
with a special Support Package that upgrades the FCS system to
the final delivery state (state of the corresponding CA or GA
release). This Support Package has to be installed before any
other Support Packages can be installed.
If SAP R/3 HR Support Packages have been applied to your sys-
tem, you cannot participate in an FCS program, because
dictionary changes imported with the newest packages are
probably not contained in the FCS upgrade, causing loss of
data. Please refer to SAP Note 128454 for additional information.
SPAM Updates import improvements to the Support Package
Manager itself.
SAP Note 37617 contains additional information on Online
Correction Support, along with the most important notes on
the Support Package Manager.
52
Support Package Collections
Support Package Collections (like SAP R/3 Support Package
Collections or SAP R/3 HR Support Package Collections) con-
tain all Support Packages available for the respective
mySAP.com component up to the date the Support Package
Collection is created. SAP automatically and regularly ships
Support Package Collections on CD-ROM until maintenance is
discontinued for the respective release. Support Package
Collections are only available for GA releases. SAP intends to
provide a new Support Package Collection every six to twelve
weeks, or as the need arises.
COLLABORATIVE BUSINESS
The Internet is rapidly reshaping traditional business processes.
Global standards, such as HTTP, HTML, and XML, enable busi-
ness partners to exchange information with ease, to conduct
collaborative business or to conduct business in electronic mar-
ketplaces. In real terms, the Internet economy offers enterpris-
es the opportunity to bring customers and business partners
closer together and to redefine their business relationships to
their mutual advantage. The seamless interaction of interenter-
prise business processes is at the core of c-business and
represents a strategic competitive advantage for the enterprises
involved.
The term collaborative business (c-business) refers to
interenterprise business processes that involve various parties
(with their respective responsibilities) united by a common
business goal. With Collaborative Business Maps, SAP has
devised a new, specially adapted methodology for describing
and documenting the possibilities offered by electronic and
interenterprise cooperation. Collaborative Business Maps indi-
cate the points at which an enterprise's process and
information systems interact with those of another.
SAP's Collaborative Business Maps
SAP's Collaborative Business Maps illustrate how mySAP.com
components enable processes that can go beyond the
boundaries of the individual enterprise. Collaborative Business
Maps illustrate, in an easy-to-understand graphical form, how
various enterprises and participants work together, and they
document the benefits of this collaboration. In this way,
Collaborative Business Maps provide detailed sample solutions
that enterprises of all types and size can use to achieve their pri-
mary business objectives.
The business view provides information on the business
partners and offers an overview of the scope and overall process
of the interplay between participants. The business view also
documents the business efficiency and value creation that can
be realized for participants. Business views form the basis for
investment and yield calculations.
The interaction view illustrates the multifaceted dependencies
among the individual activities within the overall process that
affect the information exchange among business partners.
Business documents that are exchanged between business part-
ners are defined and specified. In addition, the interaction view
depicts the persons involved within their respective roles using
personalized user portals (such as mySAP Workplace).
This view offers an overview of the interactions, participants’
roles, information flows, and, within the context of the
common business process, exchanged business documents.
The component view provides a consistent presentation of the
interenterprise business process, despite participants' heteroge-
neous IT application landscapes. This view describes the
mySAP.com components that are required to support the busi-
ness process from the system side. The activities are, if required,
divided into relevant single steps that are executed on the
respective components. In addition, the component view con-
tains information on release-specific requirements and is the
basis for the subsequent technical conversion.
This view provides an overview of the mySAP.com components
that are required to conduct c-business processes.
For more information on the Collaborative Business Maps, go
to the SAP Service Marketplace at http://service.sap.com/c-busi-
ness.
ELECTRONIC DELIVERY OF SAP SOFTWARE
SAP plans to offer its entire software portfolio through
electronic channels, either as a download from the SAP Service
Marketplace or via satellite.
Customers can already order software CDs for installing and
upgrading mySAP.com components through the software cata-
log in the SAP Service Marketplace at
http://service.sap.com/swcat.
Support Packages for mySAP.com components and kernel
patches are available for download in the SAP Service
Marketplace at http://service.sap.com/ocs-download. To ensure
a rapid download, SAP recommends using at least an ISDN (or
faster) Internet connection.
Electronic Software Delivery
SAP is currently developing ways to expand electronic software
delivery. With this approach, you will be able to select the
required software from an online software catalog, create and
maintain your software profiles, and choose your preferred
delivery channel.
The online software catalog is available in the SAP Service
Marketplace. It contains all the available SAP software - installa-
tion, upgrade, and documentation of all mySAP.com compo-
nents, as well as all available Support Packages and kernel
patches. The catalog is customer-specific, which means that
you see exactly the products you have licensed. The catalog is
updated on a daily basis. Support Packages, for example, are
added to the catalog as soon as they are released, which enables
customers to download them or to add them to their profile
immediately.
The following delivery types will be available:
• Download through an Internet connection (at least a DSL
connection at 768 kbit per second)
• Defining a subscription and automatic delivery via satellite
• Notification by e-mail when a new software object is available
that you have flagged in your customer profile
• CD shipment by mail
53
If you choose electronic delivery (download or satellite receipt),
the software is delivered to an electronic inbox on a dedicated
computer at the customer site. A software program supplied by
SAP will manage the received software and allow you to access
all components and Support Packages from anywhere in the
customer's network via Network File System (NFS).
Satellite Pilot Program
Within Europe, SAP has been delivering maintenance software
via satellite since April 2000 in a trial program. The software
that the participating customers have subscribed to is immedi-
ately delivered via satellite to a PC with special receiver software
as soon as new objects are available.
To participate in this pilot program you must:
• Be a European customer (situated within the footprint of the
Eutelsat satellite)
• Install a 60-80 cm satellite dish and a receiving unit (the cost
is approximately 2200 ¤)
• Install a receiving PC with the necessary software program
provided by SAP and meant for storing the received SAP soft-
ware
Steps Toward Realization
In December 2000, SAP started to offer Support Package
Collections for download from the SAP Service Marketplace at
http://service.sap.com/cd-download. You can also download
the SAP R/3 Plug-In 2000.2 and upgrades for SAP R/3 add-ons.
Other components will follow soon.
The following functions are planned:
• SAP Software Center: You can access a uniform, comprehen-
sive SAP Software Center instead of dealing with different
download areas, each with different navigation. The first ver-
sion of the SAP Software Center will be released in April 2001.
The software catalog will contain Support Packages and bina-
ry patches. In the second quarter of 2001, SAP will continual-
ly add installations and upgrades to the catalog.
• Planned downloads: To optimize download times, you can
schedule downloads during times of low network load (such
as at night or on weekends).
54
• Subscription profiles: Those customers who have installed
the software mentioned above can create subscriptions for
maintenance software. The subscription will trigger an auto-
matic download from SAP onto the receiving PC as soon as
SAP releases the relevant package.
THE INTERNET DEMONSTRATION AND EVALUATION
SYSTEM
The Internet Demonstration and Evaluation System (IDES)
represents a model corporation. The corporation consists of
several companies, each of which has clearly defined independ-
ent business tasks that cooperate with the other companies -
demonstrating the functionality and integration of
mySAP.com. The companies are based in the U.S., Europe, and
Asia.
Both the international character of the model corporation and
the master data in the manufacturing, retail, services, and
banking areas have been selected for their practical relevance.
In addition to the variety of options provided by mySAP.com,
you can also model specific business relationships.
IDES is available through the Internet from SAP R/3 4.6
onwards. Anyone can access IDES through mySAP Workplace.
SAP has designed Internet-based IDES systems for specific
industries (service providers, consumer products, and
manufacturing) to offer a taste of mySAP.com. Information
about registration and access is available at http://ides.sap.com -
Test Drive Your Solution Online.
IDES is primarily used as a base system for internal and external
training, self-study, and presentations to give project team
members and end users practical preparation for using
mySAP.com. Complete customizing settings, predefined master
and transaction data, and extensive data descriptions and user
procedures for cross-company business processes help users
become familiar with mySAP.com. All the mySAP.com compo-
nents are available. IDES also supplies defined users with differ-
ent roles to evaluate mySAP Workplace.
IDES includes integrated and documented scenarios for the fol- tion also contains important tools, such as the SAP Session
lowing industry solutions: Manager, and all the components required to execute Internet
• mySAP Aerospace & Defense scenarios. For additional information on the notebook version,
• mySAP Banking please contact GE Compunet (simone.becker@gecits-eu.com).
• mySAP Chemicals
• mySAP Consumer Products
• mySAP Engineering & Construction
• mySAP High Tech
• mySAP Pharmaceuticals
• mySAP Retail
• mySAP Service Providers

IDES and IDES for SAP BW are shipped on request via the
responsible SAP contracts department, sales representative, SAP
Software Delivery, or IDES development group (ides@sap.com)
directly in Walldorf. IDES is available to all SAP customers and
partners free of charge.

IDES is shipped in English, German, French, Spanish,

Portuguese, and Japanese so you can call up all SAP R/3 and
IDES-specific data, such as Customizing settings and short and
long texts, in the language you require.

The complete training program for mySAP.com solutions is

based on examples from the IDES company, which means that
exercises and the content of training courses can easily be
duplicated and consolidated in IDES for self-study. You can also
purchase a SAP KW license that includes all the corresponding
IDES exercises and solutions for classroom training.

IDES is always operated as a separate installation. Upgrades are

only allowed in exceptional cases. Therefore, each new release
requires a new installation. This is the only way to guarantee
the quality of new master data and transaction data,
Customizing settings, and documentation, which have already
been tested.

A notebook version of IDES is also available so you can use the

model company in your sales and consulting activities. The
entire system is preinstalled on a notebook, and administration
has been optimized so that the system can be used without a
system administrator. As well as the system itself, the installa-
55
GLOSSARY
AcceleratedSAP (ASAP)
SAP's all-in-one solution for rapid implementation and ongo-
ing optimization of mySAP.com solutions.
add-on component
mySAP.com component that is technically dependent on and
can only be installed on top of another mySAP.com
component.
Best Practices for mySAP.com
Combined sales, training, demonstration, and implementation
instrument that includes prepackaged business expertise and
serves as complete preconfiguration for everything customers
need to run integrated key processes with minimum
installation effort.
Conflict Resolution Transport (CRT)
Resolves conflicts that could result between a Support Package
and an add-on component. As of 1999, the CRTs have been
integrated into Add-on Support Packages.
controlled availability
Status of a release. After the FCS phase has been completed, a
CA release receives controlled availability status and can be
delivered to customers on request. Customers can prepare the
release for live operation. With prior approval from SAP they
can even go live with a CA release.
controlled availability (CA) release
Release with controlled availability that introduces improved
business processes and new technology. CA releases are deliv-
ered upon request to those customers who want to test the
new functions. For CA releases, SAP provides Support Packages
that correct major software errors (priority 1 problems).
default release
Release that is shipped as standard unless a specific release is
ordered.
56
Development News
Information about new functions in a release. Development
News are published as customer information before a new
release is delivered to customers.
extractor
Cross-component reporting tool to evaluate various data.
first customer shipment (FCS)
Service program for customers who want to install a new
release before the official release date. This service allows
customers to test new functions, as well as report back to SAP
on installation and upgrade behavior. SAP then integrates the
necessary changes into the release before the official release
date.
general availability
Status of a release which shows that customers can go live with
it without restrictions. General availability across all supported
languages and platforms is a prerequisite for the release to
become a default release.
general availability (GA) release
Release with general availability. Customers can use a GA
release in live operation without restriction. Corrections are
collected in GA releases, which primarily serve to continuously
improve the quality of the software rather than introduce new
functions. SAP provides Support Packages for GA releases that
correct several types of software errors.
Internet Demonstration and Evaluation System (IDES)
IDES contains several sample companies that typify relevant
business processes included in mySAP.com. It has varied master
and transaction data and is used for demos, online training,
classroom training, and presentations.
maintenance
Includes, among other things, the delivery of corrections, prob-
lem support, and access to information and online service
channels.
maintenance period
Period of time during which SAP guarantees software mainte-
nance, defined when a new release is delivered.
MiniApp
Application, information or service presented via a Web brows-
er.
modification
Change made to the SAP R/3 standard in order to fulfill certain
requirements of a particular customer.
mySAP.com
Open, collaborative e-business platform for collaboration
between companies and their suppliers and customers.
mySAP.com offers a seamless integration of SAP and non-SAP
applications for all business processes and thus offers an end-to-
end business environment for electronic business.
mySAP.com component
General term for a software product provided by SAP that is
part of mySAP.com and that fulfils certain tasks for end users
or for another component. Examples include SAP R/3, SAP
Advanced Planner and Optimizer, or SAP Business Information
Warehouse.
mySAP.com solution
Solution for business applications in the areas of workplaces,
customer relationship management, supply chain
management, marketplaces, e-procurement, business
intelligence, product lifecycle management, human resources,
financials, and mobile business, as well as for industry-specific
business applications. These solutions are realized via
mySAP.com components.
mySAP Starter Pack
Bundled combination of software, tools, services, and hardware
(optional).
mySAP Workplace
Role-based, personalized Web browser portal. The user
interface is tailored to reflect users' specific roles in the compa-
ny.
Online Correction Support
Provision of software corrections for a mySAP.com component
via SAPNet - SAP R/3 Frontend or the SAP Service Marketplace
before the next formal release.
online transaction processing (OLTP) system
System that proceses transactions. For example, SAP APO gen-
erally works in connection with an OLTP system. The OLTP
system supplies SAP APO with the necessary data relevant for
planning. SAP APO transfers the planning results back to the
OLTP system. Planning is completed in the OLTP system, and
production and planning begins, is confirmed, and so on. The
OLTP system can be an SAP R/3 system or another system.
priority 1 problem
Problem that causes a system standstill or a disruption of key
functions of a live SAP system.
production start (going live)
Point of time at which the implementation period of the SAP
system ends and the customer begins to use the system to con-
duct his business activities.
role
Selection of transactions, reports, and intranet or Internet links
a certain group of users needs to perform their day-to-day
tasks. SAP ships predefined role templates with mySAP
Workplace. You can adapt these roles to meet specific require-
ments.
SAP Basis
see SAP Web Application Server
SAP Business Connector
Middleware product to integrate different IT architectures with
mySAP.com components through open, nonproprietary
Internet technology, such as XML.
57
SAP GUI
SAP Graphical User Interface.
SAPNet - SAP R/3 Frontend
Communication channel between customers and SAP.
Through SAPNet - SAP R/3 Frontend customers can access
solutions to system problems (such as notes or Support
Packages), send customer messages to SAP, request information,
and so on. SAPNet - SAP R/3 Frontend is accessed via a remote
connection.
SAP Note Assistant
Tool to load, implement and organize SAP Notes efficiently.
SAP R/3 Plug-In
Interface between SAP R/3 and other mySAP.com components.
SAP Service Marketplace
Internet marketplace providing information, communication
and services around SAP solutions. The SAP Service
Marketplace is for SAP customers, partners, employees, and
other interested parties.
SAP Solution Architect
Portal for the solution-oriented evaluation and
implementation of the mySAP.com e-business platform.
SAP Solution Manager
Software interface fully integrated into the mySAP Workplace
that enables customers to monitor their implementations and
put their mySAP.com solutions in place efficiently.
Smart Implementation
Comprehensive technical solution for implementing
mySAP.com components quickly and easily. Replaces Ready-to-
Run Implementation.
Support Package
Package of software corrections for a mySAP.com component.
R/3 Support Packages contain corrections for SAP R/3; SAP BW
Support Packages contain corrections for SAP BW, and so on.
Support Package Collection
Collection of several Support Packages provided for GA releases,
for example SAP R/3 Support Package Collection or SAP R/3 HR
Support Package Collection.
Support Package Manager (formerly SAP Patch Manager)
Tool to install corrections on an SAP R/3 system.
system platform
Combination of database and operating system.
upgrade
Installation of new software for a more recent release.
Workplace Plug-In
Interface enabling data exchange between the SAP Workplace
server and mySAP.com components.

SAP Web Application Server

mySAP.com component that provides the technological basis
for all other mySAP.com components, such as SAP R/3, SAP
BW, and so on. In the past, this component was called SAP Basis
and was shipped as an integral component of SAP R/3.

58
59
 THE BEST-RUN E-BUSINESSES RUN SAP

SAP AG
Neurottstraße 16
69190 Walldorf
Germany
T +49/180/5 34 34 24
F +49/180/5 34 34 20
www.sap.com

50 019 667 (0105/13) Printed on environmentally friendly paper.