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Avijit Dey Email: avijitmentor@gmail.


Contact Details: (M) 09594890002

Seeking assignments in IT Infrastructure / Systems Management/ Network
Administration with an organisation of repute

Professional Preface

A competent professional with 4+ years of rich experience in IT Infrastructure, Network

Administration & Technical Support.

 A strategic planner with expertise in swiftly ramping up Network infrastructure projects.

 Have successfully managed and delivered Networking Administration / Infrastructure for
various clients.
 Demonstrated abilities in leading and guiding project teams to deliver projects to clients within
specified timeframe and as per specifications.

 An effective communicator with honed relationship management, analytical & problem-solving


 Building teams composed of technical, managerial and innovative people. Have experience in
building IT infrastructure / IS Team (developing and training).

Areas of Expertise

IT Operations Management
 Maintaining a multi-platform and multi-location computing infrastructure comprises of
Windows 2000 / 2003 Servers with Windows XP workstations.
 Handling the daily operations to ensure that the Systems/network and the infrastructure are
up & running and as a whole provides a high degree of reliability and availability.
 Assessing system capabilities, identify limitations, evaluate and recommend new hardware /
software solution to meet business needs.
 Establishing work priorities & procedures to ensure that daily work flow requirements & project
deadlines are met.
 Capacity Management (Resource utilization, sizing & planning)
 Negotiating Service Level Agreements and ensuring service delivery as per the agreement
within specified time, cost and quality parameters.
 Planning, Designing, Building, Managing and maintaining the data centres.
IT Infrastructure management

LAN Management:
 Structured Cabling & network setup for new projects
 Configuration & Implementation of Cisco switches (2950, 2550, 3560 PoE) & routers like 2600
& 3800 for Voice & Data network requirements.
 Troubleshooting various LAN issues.
 Administrating LAN performance & plan capacity requirement for future growth.
 Understanding and Configuration of STP, VLAN Configuration, Inter VLAN
Routing, VTP, Multicasting, HSRP & Basic Switch Configuration.
 Configuring & troubleshooting Wireless Access Points.
WAN Management:
 Monitoring Network Uptime and Protocol wise Bandwidth utilization on WAN links using
tools like NetQoS ,WuG & MRTG.
 Interact with ISPs on regular basis to ensure 99.9% uptimes on all links.
 Planning & managing E1 PRI ISDN backup for all links.
 Troubleshooting & coordinating in case of link failure.
 MPLS network implementation for various organization branches across india in coordination
with ISP & network team. Thorough understanding on MPLS concept.
IP Telephony Solution:
 Planning & implementing new IPCC solutions for all internal BPO’s with coordination from
external vendors (L1 support).
 Prepare rollout & IPT implementation plan for new branches in India.
 Managing day to day IPT administration using Cisco Call Manager V.5.1
 CTIOS Desktop client configuration.
 Creation & troubleshooting of Skill groups in HDS server
 Voice prompt configuration & user management

System Management:
 Windows File server management (Quota mgmt; File & Folder sharing & security)
 Backup & Restoration (Bright Store)
 Securities patch management via Windows 2003 SCCM server.
 Fax Server maintenance & trouble shooting

Organisational Experience

Mphasis, Lead Infrastructure engineer (ITO Core) since


 Managing and maintenance of Mphasis Client (Alcatel-Lucent) IT Infrastructure located across
7 locations in India.
 Closely work with Corporate IT Teams & Local IT teams to implement Enterprise -wide IT
projects. Define and set up the business processes, project, milestone tracking
 Initiate/Lead various IT Projects plan capacity to meet future requirements with proper
planning & implementation strategy.
 Making Network diagrams & project plans.
 Managing & maintaining high availability of LAN, WAN, & Voice communication systems.
 Contingency Planning ( Failover testing, DR planning & implementation)
 Monitor performances and SLA for Facilities Management, IT helpdesk.
 Capacity Management (Resource utilization, sizing & planning)
 Monitor and manage network infrastructure for company with development centers, data
centers and offices in different locations and a globally dispersed workforce

Maersk GSC as Sr. Executive Technical Infrastructure Aug’08– Jan’10


 Spearheaded IT Operations & Data center management for Maersk Global service centre
 Responsible for over all IT operations including taking care of the day to day activities in
Technical Department, coordinating the projects.
 Responsible to handle the current technical manpower & Installation, configuration,
administration, troubleshooting of Data centre.
 Data Migration, Taking Back ups, Service & Maintenance of systems, Security systems
(Antivirus, Firewall etc).
 Initiating and implementing improvements in all areas of IT responsibility.
 Understanding user requirements from business perspective; documenting the agreed
requirements, discussing solutions, following up through to ensure delivery, user-acceptance
testing till production release.
 Leading and managing local IT infrastructure team.

Maersk India Pvt Ltd. as Officer - Technical Infrastructure July’07– July’08

 Spearheaded IT Operations for South Asia Area region and implemented country wide
Network upgrade Projects.
 Responsible for Troubleshooting Data & Voice network across 28 locations in India.
 Managed transition of core network infrastructure from Nortel to Cisco technology in
coordination with technical experts from Wipro & Datacraft.
 Structured Cabling & network setup for new location projects
 LAN & WAN Management & troubleshooting, which included daily uptime & performance
reporting , L2 switch configuration, trouble shooting switching & routing issues.
 Testing, Implementing & monitoring VM ware desktops.
 Managing & monitoring Datacenters located across multiple geographical locations.
 Responsible for Budgeting of the IT infrastructure and Training for hardware & networking.
Getting the RFP done, calling for quotations, preparation of Techno commercial
proposal/presentation to the management. Was responsible for the annual IT budgeting for
the various requirements for the company.
 Administration of Cisco IPT & IPCC system infrastructure, which included creation of skill
groups in HDS server, troubleshooting day today IP telephony issues in call manager,
Creation & deletion of users & hunt groups on Call manger. Troubleshooting voice Gateway.

PCS Pvt Ltd. as Facility management engineer Apr ’07– July’07

 Computer Hardware, printer & Software applications Installations & troubleshooting.

 Installation and configuration of PC, Antivirus, Outlook or Lotus notes, OS, diff. software and
other hardware peripherals.
 Ensuring virus free environment for workstations, servers and networks
 Control desktop, server and network security including authentication, authorization,
password maintenance and secure web access.
 Track inventory of IT assets including hardware, software, IP addresses, and peripherals

Experience Summary

Period Organization Designation

18th Jan 2010 Till Mphasis India Lead Infrastructure engineer
1st Aug 2008 to Maersk Global Service Sr. Executive – Technical Delivery
13th Jan 2010 Centres
01st Aug 2007 to Maersk India Pvt.Ltd. Officer – Network Infrastructure
25th Aug 2008
23rd April 2007 to Patni Computer Systems Facility Management Engineer
25thJuly 2007 Ltd.s
16th Jan 2006 to Wipro Ltd. – Wipro BPO Technical Associate
15th Nov 2006
13th April 2005 to Glenmark Pharmaceuticals Research Technical Asst.
13th Jan 2006 Ltd.- R&D Centre

Post Graduation diploma from Mumbai University
B.Sc from Mumbai University
CCNA, CCNP certification from Cisco
Currently Pursuing ITIL V3.

Awards & Recognition

 Winner in Intra College competition for Poster and Painting competition.

 Stood second in Intra College Cartooning competition.
 Represented college in Poster Painting and Cartooning competition at University level.
 Participation certificate for Workshop for Visual Art and Performance Art approved by ministry
of HRD.
 Actively participated in seminars, group discussions at graduate and post graduate degree