Vous êtes sur la page 1sur 6

Components of Communications Paper

Running head: Components of Communications Paper

Components of Communications Paper Patrick Unuakhe UOP COMTM541 Bob Ross April 3, 2011

Components of Communications Paper

Abstract In this paper, I will attempt to choose two forms of communications that I have received. I will attempt to describe common communication process underlying both forms of communications. I will attempt to summarize the effects of audience, purpose, tone, and style on the communication process (University Of Phoenix, 2009). Introduction Organizations are concerned with productivity. Human resources, is one factor of production. During the production process, there has to be communication between the manager and employees and also between all employees. Communication has some common underlying process (Lesikar, Flatley, & Rentz, 2008). Some of the underlying processes that are common to business communications are: Sensing a need to communicate, defining the situation, Considering communication strategies, Selecting course of action, Composing the message, and sending the message (Lesikar, et al 2008). Figure: 1 Business communication process

Components of Communications Paper Source: Lesikar, R. V., Flatley, M. E., & Rentz, K. (2008). Business Communication. Pg. 11

Communication process Sensing a need to communicate Communicator has a sense that a specific situation or event needs to be communicated. In my example, the campus technician senses that there is a need for instructors to know how to check their email from any computer. Defining the Situation The communicator needs to be well informed about the situation. This will correlate to the campus technician gathering information about how to check emails and how to communicate such findings to the instructors in a manner that the communication is effective (Lesikar, et al 2008). Selecting the course of Action The technician will, based on research, select the best methodology for the communication that is best suited for the intended audience (Lesikar, et al 2008). Composing the Message After selecting the best methodology for communication, the technician create that actual presentation based on the intended audience, the tonality, content, format and structure of the message (Lesikar, et al 2008). Delivering the Message

Components of Communications Paper

The technician then chooses a time of and place that is most suitable for the message and delivers the message to its intended audience (Lesikar, et al 2008). The audience receives the message, interprets it and can send their response based on the methodologies that are defined by the first communicator. Effects of Audience, Purpose, tone, and Style

Audience Audience and content have a two-way relationship in any communication. This means that the audience should have an effect on the content of a communication and vice versa. The individual communicating should be aware of the intended audience as far as their demographics, level of education as all these factors will dictate the success of the lack of it of the communication exercise (Lesikar, et al 2008). Purpose The purpose of the presentation will determine the content of the presentation. In a similar manner, the content of the presentation should define the purpose of the

Components of Communications Paper

presentation. The questions that the presenter needs to answer are, what the purpose of the presentation is, is it as a formal event or informal event. Will the audience need to have a working knowledge of the communication or be experts of the subject matter at the end of the session? Tone The tone of the presentation should be suitable to the subject of the presentation, its intended audience and the content of the presentation. The tonality often dictate how well the audience are open to the presenter and how well they rate the presentation and ultimately, the success or lack of it of the presentation exercise (Lesikar, et al 2008). Style The style of communication is often dictated by the content of the exercise. The style has to be suitable for the audience and content of the presentation. There are three types of communication styles: Passive, Assertive and aggressive. The choice should be dictated by the content and the intended audience. Conclusion Communication is not successful unless it is a two-way process. That means that the sender should use some methodologies. For this to be achieved, the process demands that certain attention be given to the intended audience, the tonality, purpose, and style of the communication process.

Components of Communications Paper

References Lesikar, R. V., Flatley, M. E., & Rentz, K. (2008). Business Communication: Making connections in a digital world (11th ed.). New York: McGraw Hill. University of Phoenix. (2009). Course Syllabus. Retrieved: February 20, 2011: From: http://classroom.phoenix.edu/afm212/secure/view-thread.jspa?threadID=24462772