Resolving Subscriber Related Problems (BGW & Oss) : Procedure Manual

Procedure Manual
TITLE: OSS Procedure Resolving Subscriber Related Problems
Document Number: MTNN0-NWG-NDD-PRO025 Document Revision: Version 1.0
Date Issued: Date Effective:
November, 2003 December, 2003
Resolving Subscriber Related Problems (BGw & OSS)
APPROVAL:
____________________
Max Maxted (Network Group Operations Manager)
________________________________ Ray Mutlu (System Support Manager)
Last changed on 10/12/2003
Last changed by: Banke Osunsanaya
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Procedure Manual
Table of Contents Document History ...........................................................................................3 DISTRIBUTION..................................................................................................3 PROCEDURE ACTORS....................................................................................3 1 Introduction....................................................................................................3 2 PROCEDURES ..............................................................................................5 3 Terminology..................................................................................................12 4. APPENDIX..................................................................................................13 14 Data...............................................................................................................14
SUBSCRIBER DATA........................................................................................................................................14 2.1 RESOLVING
SUBSCRIBER RELATED PROBLEM ........................................................................................................5
1.1 OBJECTIVE .................................................................................................................................................4 1.2 PRE-REQUISITES.................................................................................................................................4 1.3 OVERVIEW............................................................................................................................................4
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Procedure Manual
DOCUMENT HISTORY
Edition Version 1.0 Date Nov 2003 Details
DISTRIBUTION
DEPARTMENT NWG Operations Billing Gateway/OSS NWG Quality Assurance
PROCEDURE ACTORS
NAME
Ray Mutlu Dolapo Lawrence Banke Osunsanya
DESIGNATION
System Support Manager BGw/OSS Engineer ISO/Process Engineer
SIGNATURE
1 INTRODUCTION
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Procedure Manual
1.1
OBJECTIVE
This manual describes the commands used by BGw/OSS Engineers for sorting out customer related problems on the network.
1.2
PRE-REQUISITES
It is assumed that the user of this Guide would have been familiar with: Basic Unix Basic Telecommunication. ALEX library
Software TMOS or Winfiol Terminal
1.3
OVERVIEW
This document is simply a guide for the Engineers that will be dealing with switch related subscriber data. Full explanations and command data can be found in Ericssons ALEX server and documentation software. This guide is in no way intended to replace or nullify the Ericsson ALEX documentation. Most of the data in this document has been taken from the Ericsson Alex documentation and is to be used as a guide only. This procedure applies to all BGw/OSS, switch, NMC and HLS team members.
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Procedure Manual
2 PROCEDURES
2.1 RESOLVING SUBSCRIBER RELATED PROBLEM
This section introduces and explains the detailed general commands in the Ericsson GSM platform for resolving subscriber related problem.
Step No
1.0
Step Details
Current NE with HLR functionality
ABMSC1 = / HLR / AUC / FNR / MSC / LGHLR1 = / HLR / AUC /FNR / LGHLR2 = / HLR / AUC /FNR / PHHLR1 = / HLR / AUC /FNR /
Reference
2.0
FNR Commands The data on all the FNRs must be identical. The FNR is used to determine which HLR the MSISDN is registered on. As at the 1/09/2002 this is the FNR look-up table. ABMSC1 (HLR) = 6213001100 LGHLR1 (HLR) = 6213000100 LGHLR2 (HLR) = 6213000105 PHHLR1 (HLR) = 6213002100 When a call is made the MSISDN is sent to the FNR, the FNR then looks up what IMSI is linked for that MSISDN and then routes the call to the appropriate HLR (VLR) node so that the right subscriber checks can be done.
2.1
FGNTC:MSISDN={msisdn},IMSI={imsi}; Change an already existing MSISDN to IMSI map on the FNR. This is command is normally sent when a sim swap is done. The IMSI linked to the MSISDN in this command must be the same as the IMSI linked to the MSISDN on the HLR. (see HGSDP)
2.2
FGNTE:MSISDN={msisdn}; This command will remove the MSISDN and IMSI from the FNR The command is sent when an MSISDN is to be deactivated
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Procedure Manual
Step No
2.3
Step Details
FGNTI:MSISDN={msisdn}, IMSI={imsi}; This command will add the MSISDN and IMSI to the FNR. The IMSI linked to the MSISDN in this command must be the same as the IMSI linked to the MSISDN on the HLR. (see HGSDP)
Reference
2.4
FGNTP:MSISDN={msisdn}; This command will print the MSISDN and IMSI from the FNR. You will then be able to determine which HLR to check for the subscribers profile. If the FNR data is incorrect according to the data on the HLR then it could mean that the subscriber cant receive calls.
3.0
AUC Commands
The AUC is used for subscriber authentication. And this is done before the call is routed anywhere else. If the data in the AUC is incorrect then the subscriber will not have access to the network and the phone will normally display No Access. Each HLR node has its own AUC which contains IMSI details of only the IMSIs registered on that HLR. IMSIs should never be re-used that is why they have a huge range. When a subscriber has a SIM swap then the old IMSI must be removed from the relevant AUC and the new IMSI and related data must be registered on the correct AUC for that IMSI range.
3.1
AGSUE:IMSI={imsi}; This command will remove the IMSI and related data from the AUC. The command is sent when an MSISDN is to be deactivated or there is a SIM swap.
3.2
AGSUI:IMSI={imsi},EKI={Eki}, KIND={kind value},A4IND=0; The provision command that adds the IMSI, Eki (Encrypted key), Kind (Key indicator) and Algorithm indicator data to the AUC. The Eki is a 32 bit Hexadecimal number that is encrypted. The A4IND set to zero (0). In the Auc10, Ericsson AUC, there are five different decryption keys that you can use at once and the one for that range is indicated by the KIND value which is determined as follows: Last changed on 10/12/2003 Last changed by: Banke Osunsanaya Page 6 of 17
Procedure Manual
Step No
Step Details
ABMSC1, 621300110000000, 621300110030004,1,15 ABMSC1, 621300110030005, 621300110999999,2,15 LGHLR1, 621300010000000, 621300010120004,1,14 LGHLR1, 621300010120005, 621300010499999,2,14 LGHLR1, 621300011500000, 621300011999999,2,14 LGHLR2, 621300010500000, 621300011499999,2,14 PHHLR1, 621300210000000, 621300210050004,1,16 PHHLR1, 621300210050005, 621300210999999,2,16
Reference
3.3
AGSUP:IMSIS={imsi}; This command will print the IMSI, Eki, KIND and A4IND values from the AUC. Make sure that the kind value is correct for that range.
If any of the data is incorrect for that IMSI then the subscriber will not be able to make use the GSM network. 4.0 4.1 HLR Commands HGICI:MSISDN={msisdn},NIMSI={new imsi}; The command is used to do sim swap on the same HLR. The Profile will stay the same just the IMSI will change. 4.2 HGMCI:MSISDNS={all or specify range},SUD={sud}, NEWSUD={newsud},UPDATENET; The command will initiate a mass subscriber profile changes on all MSISDNs within the range specified and those meeting the specification in the {sud} area. NOTE: Exercise extreme caution when issuing this command. 4.3 HGSDC: MSISDN={msisdn},SUD={sud}-{flag}; HGSDC:MSISDN={msisdn},PROFILE={profile no}; The command is used to make permanent subscriber data changes. These changes go into a little more depth at permanent data. The second command will be used when trying to migrate a subscriber from one profile to another, the subscriber will then assume permanent Last changed on 10/12/2003 Last changed by: Banke Osunsanaya Page 7 of 17
Procedure Manual
Step No
Step Details
subscriber settings as laid out in the profile. Individual flag change will need to be made if necessary.
Reference
4.4
HGSDP:MSISDN={msisdn},{ all/suda/loc }; OR HGSDP:IMSI={imsi}, { all/suda/loc }; This command will print out the subscriber profile data as chosen in the {} parenthesis. More detail on these subscriber flags are covered below, at permanent data
4.5
HGSLR:MSISDN={msisdn}; This will reset the subscriber address on the VLR, the subscriber will then need to logon to the network again by switching off and switching on their handset.
4.6
HGSPC:PROFILE={profile no},NEWSUD={sud}-{flag}&&{sud}-{flag}..; When a subscriber is activated for the first time they are assigned a standard profile (Template) that is already created on the switch. Use this command to make changes to the individual templates; they are numbered from 1 256. Current profile templates are:
PROFILE 30 = Post-Paid subscribers PROFILE 40 = Data only subscribers PROFILE 50 = Pre-Paid subscribers PROFILE 51 = Pre-Paid subscribers
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Step No
4.7
Step Details
HGSPP:PROFILE={profile no}; This command merely prints the data that has been set-up for the profile template. A profile is a template that one can activate to the subscriber individual profile instead of setting all the flags individually. Changes made to the profile will not affect already provisioned subscribers. The change in the template will only affect subscriber that are provisioned using the amended template.
Reference
4.8
HGSSE: MSISDN={msisdn},BSG={bsg},SS={ss}; This command will cancel the selected supplementary service that is seen as ACTIVE when issuing a HGSDP(all) command. BSG = Bearer service group: BS20 = Data service (Asynchronous) TS10 = Voice service TS20 = SMS service TS60 = Fax service SS = Supplementary Service
Eg. BOIC, BAIC, BAOC, CFU, CFNRY, CFNRC, etc. 4.9

HGSSI: MSISDN={msisdn},BSG={bsg},SS={ss},FNUM={number},TIME={sec}; HGSSI: MSISDN={msisdn},BSG={bsg},SS={ss},FNUM={number}; HGSSI: MSISDN={msisdn},BSG={bsg},SS={ss}; HGSSI: MSISDN={msisdn},SS={ss};
This command will activate (initiate) the selected supplementary service and change its state to ACTIVE.
In the case of Call Forwarding the FNUM (Forwarding number) is supplied in a printout of the HGSDP(all) command.
Its best to use the BSG portion to specify a change to particular Bearer Service Group otherwise changes will be made to all Bearer Service Groups that contain that supplementary service
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Procedure Manual
Step No
4.10
Step Details
HGSUE: MSISDN={msisdn}; This command will deactivate the specified MSISDN from the HLR only. Exercise extreme caution when issuing this command. HGSUI: MSISDN={msisdn},IMSI={imsi},PROFILE={profile no}; This will provision the specified MSISDN and IMSI to the HLR function of the AXE node. The profile will set all pre-defined flags for that subscriber. It is therefore of utmost importance that when this command is issued the correct profile must be chosen. The IMSI will need to be provisioned in that HLRs AUC before this command will execute. Take note of the IMSI and make sure that the IMSI range is correct for that HLR
Reference
4.11
5.0
ADDITIONAL FLAGS AUTHD: Indicate if the subscriber IMSI is/was provisioned on the AUC. DCF: Default Call Forwarding can be set by the operator. Please see notes on DCF below and take note of the different SOSDCF settings. MPTY: Multi-party service needs to be active for the conference calling option. OBA: This flag is not visible but, if it is set to 1 then the subscriber will be suspended (OBO-1 & OBI-1) and vice-versa when set to 0. Take note that un-suspending a subscriber will result in their international call bar still being active (OBO-2 & OBI-0). OBI: Is for barring of incoming calls. OBO: Is for barring of outgoing calls. OFA: Is for Call forwarding analysis. In a nutshell it is used to determine which Voice-mail the subscribers diverts must be set to. OICK: Originating Intelligent Network Category Key. This value indicates which Last changed on 10/12/2003 Last changed by: Banke Osunsanaya Page 10 of 17
Procedure Manual
Step No
Step Details
SDP platform the pre-paid subscriber is active on. If this is set incorrectly the subscriber will experience a break in service. Please consult the prepaid team if this is encountered. OSB3: Operator Specific Barring OSB4: STYPE: Subscriber type, this is purely for billing purposes. If the number end with at 1 then the subscriber is active on the pre-paid billing platform and if it ends with a 2 then the subscriber is on the post-paid billing platform. TICK: Terminating Intelligent Network Category Key. This value is 1 digit up from its corresponding OICK value. BS2F, BS2G, BS3F and BS3G need to be set to a value other than 0 (like 1) for HSCSD to be working on the subscribers profile.
Reference
Please take the time to go through the example below and used the hyperlinks supplied. At the detail text you can click on the hyperlink and come back to the original example portion. For those who would like to get to know subscriber data even better, go through the notes below and familiarize yourself with the individual settings and meanings. 5.0 END
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Procedure Manual
3 TERMINOLOGY
Term/Abbreviation BGw OSS GSM IMSI MSISDN BAIC BAOC CFU DCF SPN BOIC TMOS VLR FNR AUC HLR HGSDP BSC BSG CFNRC CFNRY MSC STP Explanation Billing Gateway Operation Support System Global System for Mobile Communication International Mobile Subscriber Identity Mobile Station ISDN number Barring of All Incoming Calls Barring of All Outgoing Calls Call Forwarding Unconditional Default Call Forwarding Single Personal Number Barring of All Outgoing International Calls Telecommunication Management Operating System Visitor Location Register Flexible Numbering Register Authentication Centre Home Location Register HLR Subscriber Data Print Base Station Controller Basic Service Group Call Forwarding Not Reachable Call Forwarding No Reply Mobile Switching Centre Signalling Transfer Point
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Procedure Manual
4. APPENDIX REQUIRED DOCUMENTS

The following documents are required:
<HGSDP:MSISDN=2348032001773,ALL; HLR SUBSCRIBER DATA SUBSCRIBER IDENTITY MSISDN IMSI STATE AUTHD 2348032001773 621300010003919 CONNECTED PERMANENT SUBSCRIBER DATA SUD CAT-10 DBSG-1 STYPE-2 OBR-2 BS26-1 TS11-1 TS21-1 TS22-1 TS62-1 OFA-1 PWD-0000 CFU-1 CFB-1 CFNRY-1 CFNRC-1 BAOC-1 BOIC-1 BOIEXH-1 BAIC-1 BICRO-1 CAW-1 SOCFB-0 SOCFRY-1 SOCFRC-0 SOCFU-0 SOCB-1 SOCLIP-0 SOCLIR-2 HOLD-1 CLIP-1 CLIR-1 AMSISDN NONE BS BC
AVAILABLE
SUPPLEMENTARY SERVICE DATA BSG TS10 SS STATUS FNUM SADD BAIC NOT ACTIVE BAOC NOT ACTIVE BICRO NOT ACTIVE BOIC NOT ACTIVE BOIEXH NOT ACTIVE CAW NOT ACTIVE CFU NOT ACTIVE CFB NOT ACTIVE CFNRY NOT ACTIVE CFNRC NOT ACTIVE BSG TS20 SS STATUS FNUM SADD BAIC NOT ACTIVE BAOC NOT ACTIVE BICRO NOT ACTIVE BOIC NOT ACTIVE BOIEXH NOT ACTIVE BSG TS60 SS STATUS FNUM SADD BAIC NOT ACTIVE BAOC NOT ACTIVE BICRO NOT ACTIVE BOIC NOT ACTIVE
TIME
TIME
TIME
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Procedure Manual

BOIEXH NOT ACTIVE CAW NOT ACTIVE CFU NOT ACTIVE CFB NOT ACTIVE CFNRY NOT ACTIVE CFNRC NOT ACTIVE BSG BS20 SS STATUS FNUM SADD BAIC NOT ACTIVE BAOC NOT ACTIVE BICRO NOT ACTIVE BOIC NOT ACTIVE BOIEXH NOT ACTIVE CAW NOT ACTIVE CFU NOT ACTIVE CFB NOT ACTIVE CFNRY NOT ACTIVE CFNRC NOT ACTIVE LOCATION DATA VLR ADDRESS MSRN 4-2348030000120 END
TIME
MSC NUMBER 2348030000120
LMSID
DATA SUBSCRIBER DATA Parameter Description IMSI International Mobile Subscriber Identity (IMSI) Digit string 6 ~ 15 digits Each digit is 0-9. NIMSI New IMSI number Digit string 6 ~ 15 digits Each digit is 0-9. MSISDN Mobile Station ISDN number (MSISDN) Digit string 5 ~ 15 digits Each digit is 0-9. AMSISDN Additional MSISDN Digit string 5 ~ 15 digits Each digit is 0-9. SS Supplementary Service (SS) Identifier 2 ~ 6 characters Allowed SS identifiers are shown in Table 1. For information on which Basic Service Groups are applied by a SS, see Table 9. SS identifier ALLSS BAC BAIC BAOC BIC BICRO BOC BOIC BOIEXH CAW CCFS Description ALL SUPPLEMENTARY SERVICES ALL CALL RESTRICTION SERVICES BARRING OF ALL INCOMING CALLS BARRING OF ALL OUTGOING CALLS BARRING OF INCOMING CALLS BARRING OF ALL INCOMING CALLS WHEN ROAMING OUTSIDE THE HOME PLMN COUNTRY BARRING OF OUTGOING CALLS BARRING OF ALL OUTGOING INTERNATIONAL CALLS BARRING OF ALL OUTGOING INTERNATIONAL CALLS EXCEPT THOSE DIRECTED TO THE HOME PLMN COUNTRY CALL WAITING ALL CONDITIONAL FORWARDING SERVICES Action D D A/D/P A/D/P D A/D/P D A/D/P A/D/P A/D/P R/A/E/D
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Procedure Manual

CFB CFNRC CFNRY CFS CFU DCF SPN Action Identifier R A E D P SUD
CALL FORWARDING ON MOBILE SUBSCRIBER BUSY CALL FORWARDING ON MOBILE SUBSCRIBER NOT REACHABLE CALL FORWARDING ON NO REPLY ALL FORWARDING SERVICES CALL FORWARDING UNCONDITIONAL DEFAULT CALL FORWARDING SINGLE PERSONAL NUMBER Description This string can be used in the command HGSSI to register a Supplementary Service. This string can be used in the command HGSSI to activate a Supplementary Service This string can be used in the command HGSSE to erase a Supplementary Service This string can be used in the command HGSSE to deactivate a Supplementary Service.
R/A/E/D/P R/A/E/D/P R/A/E/D/P R/A/E/D R/A/E/D/P R/E/P R/E/P
This string can appear in the printout initiated by command HGSDP (SUPPLEMENTARY SERVICE DATA ) Subscriber Data (SUD) Expressed as a-b where: a SUD code Identifier 2 ~ 6 characters b SUD value Numeral 0 ~ 65535
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Procedure Manual

SUD Code Description ACC ACCOUNT CODES 0 = not provided 1 = provided and mandatory 2 = provided and optional
SUD Value 0-2
Action L/P/S/D
The availability of this parameter value depends on commercial agreements. AOC ADVICE OF CHARGE 0 = Advice of charge not provided 1 = Advice of charge information provided 2 = Advice of charge charging provided BAIC BARRING OF ALL INCOMING CALLS 0 = not provided 1 = provided BAOC BARRING OF ALL OUTGOING CALLS 0 = not provided 1 = provided BICRO BARRING OF ALL INCOMING CALLS WHEN ROAMING OUTSIDE THE HOME PLMN COUNTRY 0 = not provided 1 = provided BOIC BARRING OF ALL OUTGOING INTERNATIONAL CALLS 0 = not provided 1 = provided BOIEXH BARRING OF ALL OUTGOING INTERNATIONAL CALLS EXCEPT THOSE DIRECTED TO THE HOME PLMN COUNTRY 0 = not provided 1 = provided BS21 BEARER SERVICE "DATA CIRCUIT ASYNCHRONOUS 300 b/s" 0 = not subscribed 1 = subscribed Incompatible with BS2G when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. Incompatible with BS2F when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. BS22 BEARER SERVICE "DATA CIRCUIT ASYNCHRONOUS 1200 b/s" 0 = not subscribed 1 = subscribed Incompatible with BS2G when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. Incompatible with BS2F when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. BS23 BEARER SERVICE "DATA CIRCUIT ASYNCHRONOUS 1200-75 b/s" 0 = not subscribed 1 = subscribed Incompatible with BS2G when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. Incompatible with BS2F when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. BS24 BEARER SERVICE "DATA CIRCUIT ASYNCHRONOUS 2400 b/s" 0 = not subscribed 1 = subscribed Incompatible with BS2G when both SUD's are entered in commands HGMCI (parameter NEWSUD) or HGSPC (parameter SUD), and their values are different from zero. 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-1 L/P/S/D 0-2 L/P/S/D
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Resolving Subscriber Related Problems (BGW & Oss) : Procedure Manual

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Procedure Manual

TITLE: OSS Procedure Resolving Subscriber Related Problems

Document Number: MTNN0-NWG-NDD-PRO025 Document Revision: Version 1.0

Date Issued: Date Effective:

November, 2003 December, 2003