Management Office

Listening Activity 1 Look at the picture and answer the questions!

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1. 2. 3.

What do you see in the picture? Who are they? Where are they?

Activity 2
Listen to the statements read by your teacher, and fill the blanks of the text. SMALL BUSINESS MARKETING REVIEW. HOW TO GET FRIENDS AND INFLUENCE PEOPLE. Small business owners beware the competitor that has read.(1)________________ in his innovative work, how to win friends and influence people. Dale Carnegies book (2)_________________________. It is rarely offered as a core. Coursework in any (3) _____________, but its lessons are infinitely. Important to (4) ________________. This is a book (5) ___________________ It is (6) _________ read with a (7) __________________ and a pe to (8) _________ out margin notes as you (9) ____________________. We found many little aha moments (10)___________________________ when we first read this work.

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Activity 3
Listen the words and repeat them. Pay attention to the pronunciation. 1. Job 2. Occupation 3. Worker 4. Officer 5. Industry 6. Company 7. Business 8. Employment 9. Management 10. Assistant
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Reading Activity 4
Answer the question below! 1. Do you know about management? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 2. Do you know about organization? _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

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Activity 5
Read the text below carefully!

Management Office
Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resorting encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Because organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. This view opens the opportunity to 'manage' oneself, a pre-requisite to attempting to manage others. Some definitions of management are: Organization and coordination of the activities of an enterprise in accordance with certain policies and in achievement of clearly defined objectives. Management is often included as a factor of production along with machines, materials, and money. According to the management guru Peter Drucker (19092005), the basic task of a management is twofold: marketing and innovation. Directors and managers have the power and responsibility to make decisions to manage an enterprise. As a discipline, management comprises the interlocking functions of formulating corporate policy and organizing, planning, controlling, and directing the firm's resources to achieve the policy's objectives. The size of management can range from one person in a small firm to hundreds or thousands of managers in multinational companies. In large firms the board of directors formulates the policy which is implemented by the chief executive officer. http://en.wikipedia.org/wiki/Management

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Activity 6
Answer the question below! 1. What is management? ______________________________________________________________ ______________________________________________________________ 2. What is organization? ______________________________________________________________ ______________________________________________________________ 3. Explain the differences between management and organization! ______________________________________________________________ ______________________________________________________________ 4. Mention the elements of management! ______________________________________________________________ ______________________________________________________________ 5. Mention the elements of resource! ______________________________________________________________ ______________________________________________________________ 6. Why management can be defined as human action? ______________________________________________________________ ______________________________________________________________ 7. How is management as a discipline? ______________________________________________________________ ______________________________________________________________ 8. What is management according to Peter Drucker? ______________________________________________________________ ______________________________________________________________ 9. Who have the power of an enterprise? ______________________________________________________________ ______________________________________________________________ 1

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10. Who is implemented the policy in large firms? ______________________________________________________________

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______________________________________________________________

Speaking Activity 7
Work in pairs and please act them in front of class! A: Do you have problem with a client? B: yes I do, this is a bad problem to have with a client. A: Whats that? B: I need proposed solution to solve all of problem with client. A: ok, may I answer as far I know. B: of course, answer please! A: I guess there are two possible solutions to this ever occurring problem. Firstly, I could just do as the client wishes. Perform client tasks in style circa 1975. This would be costly even considering it is on small percentage of clients that work this way, but in the long run it would keep my client happy. The other solution, the one I favor, is to slowly educate my clients. It might be that they communicate in a certain way because they dont know of the benefits of digital communication. B: OK. I get it. Thank you. A: you are welcome, lets go to find another ways to solve your problem.

Activity 8
Read the practice the following expressions. Then classify them into expressions of making a reservation or taking/handling a reservation. 1. Tiara Hotel, good morning. Can I help you? 2. I would like to reserve a to Bali, please. 3. Have you booked before, Maam? 4. Can I book a seat for this afternoon? 5. When will you fly, Sir? 1

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6. Could I reserve two tables for dinner tomorrow night? 7. Im sorry to inform you that all seats have been reserved. 8. I would like to book a single room for next weekend, please. 9. How many tickets do you want, Miss? 10. Your reservation is only valid if you confirm at 9 oclock tomorrow morning. Thank you
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Activity 9
Pronunciation Practice Work in group and read the following words then find out their meaning. Pay aattention to your pronunciation. 1. Room boy 2. Bell boy 3. Single ticket 4. Boarding pass 5. Double room 6. Receptionist 7. Residence 8. Check in 9. Inquiry 10. Departure

Activity 10
Read the dialog carefully and practice it with your friends. Pay attention to your pronunciation. Interviewer : Tell me about yourself? Interviewee : I am a software engineer with 4 years of experience in Sales Force domain with expertise in Customer Relationship Management process. Leaving aside that, I am a jovial person who loves to hitch-hike and indulge in white water rafting whenever time permits. All in all, a team person who loves to face challenges and deliver on deadlines!

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Interviewer Interviewee

Interviewer Interviewee

: Great! So, how do you thing you fit in our organization? : I wish to make a career in IT industry and keeping in mind my long term goals, I believe that associating with this organization will be the most prudent step. In here, I would surely be able to further utilize my skills in the most effective manner and also, obtain a chance of acquiring newer skills and honing the same.

Grammar Review Activity 11

Listen to the following expressions and choose the best response. Example : You will hear : Can I reserve two tables for lunch this afternoon? Responses : a. Thats great. b. Certainly. Ill just will check. The correct response is (b) Certainly. Ill just will check. 1. a. Im sorry, it is sold out. b. OK. Thats all right. 2. a. Oh, thats too bad. b. Certainly. Let me see. 3. a. thats all right. b. Certainly. 4. a. Im really sorry to hear that. b. sure. Ill check it. 5. a. Id like to. b. Yes, thats fine. Work individually and read these situations. Then make a short dialog based on the following situations. Then act it out. 1. You will go to Medan by plane on Sunday, June 10th at 1.00 p. m. You reserve a single ticket for executive class.

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: Can you briefly explain what role you played in Customer Relationship Management process for Sales Force? : Yes, sure. I was a team lead while designing the Customer Relationship Management software for Sales Force. The project was regarding an international retail chain. With a team of 15 members I was able to successfully pin point and utilize the factors affecting the footfall at the store and thus, helped the client achieve a growth of 30% in sales.

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2. You book a hotel for holiday this weekend. You reserve a double room for three days. 3. You want to book a train seat tomorrow morning. You book two tickets for business class.

Activity 12
Fill in the blanks with the following words! 1. Mr. Fadhil is in Surabaya. He is there for three days. He is on .. He would like to negotiate the expansion of his company. 2. If you write an application letter, it is addressed to the .. manager. 3. You neednt write your explanation. You can explain it .. 4. I can hardly .. between the report and the essay. 5. The technology of is really amazing. You can find now a radio which is included in a personal handphone. 6. Rony has finished his study in medical faculty. It means that one .. again he will have become a doctor. 7. Someone who reports the news or the event on TV or a radio is called .. 8. One of my students can not go to high school because of .. problem. 9. We are going to go to Bandung for what is called Industrial Visit. After that we must make a .. on it. 10. This is my .. as a teacher, I must teach the students as well as possible.

Writing Activity 13
Answer the question based on your experiences! 1. Have you ever filled in a reservation from (hotel, restaurant or ticket)? 2. What information or official statements did you find in the reservation form? 3. What do you think of filling in reservation forms? Is it easy or difficult? Why? English for Office Administration 1

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4. Which do you prefer, making reservation by phone, online or directly? Give your reasons.

Activity 14
Change the following sentences into subjunctives. Example: My dad never comes home before 11 p. m. I wish my dad would come home before 11 p.m. 1. Id love to be a film star 2. We decided to sell our house.

3. He spent all his money in the casino

4. I hate having to do homework every night

5. I dont have enough time to see the play

Activity 15
Arrange the jumbled words into good sentences 1. Rooms hotel I to some would like reserve at your 2. In 28 July We on Alicante are arriving 3. Ten hope stay to We for nights leaving 7 August on 4. And husband like room 1 My- double balcony a would with preferable 5. Require Our a two teenage daughters twin - room

English for Office Administration

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Management Office

English for Office Administration

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