NEXT WORKING DAY SERVICE

Service Overview Digicomp endeavors to provide an on-site engineer no later than the end of the next working day, provided that Digicomps Technical Agent diagnoses a system fault before 5:00 p.m. (local time) on working days. The on-site repair service is available Monday to Saturday, during the standard service hours from 9:00 a.m. to 5:00 p.m. on working days. Service Scope of Work If the customer experiences a problem with their system, they are required to contact Digicomps Technical Personnel for technical advice and resolution. The on-site service engineer is dispatched if a hardware fault has been diagnosed and cannot be resolved through telephone-based troubleshooting with Digicomps Technical Agent. Digicomps Service Engineer will arrive on-site at the customer specified location no later than 5:00 p.m. on the next working day from the issue of Digicomps Service Order to complete the following on-site repair service activities. The repair service carried out does not include installation of products nor application activities not specifically mentioned within the Service Order.

Install and test the required replacement service part(s) or module(s) specified within the Digicomp Service Order, using the service part(s) brought on-site. Re-install Microsoft Windows or MS DOS operating system, using the media which was originally supplied with the Hardware Vendor. Perform comprehensive diagnostics check to ensure proper overall operation of the Hardware with the newly installed internal device(s). If any errors occur during the repair service, contact Digicomps Technical personnel for further troubleshooting to ensure proper overall operation of the computer system. In the event that the system is unable to be restored to operational level, on-site repair efforts will be continued until 7:00 p.m. (local time) or as agreed with the customer. Continued efforts do not extend to data or application restorations.

Service Conditions The provision of on-site repair service is subject to the specific service requirements/conditions and customers responsibilities listed: Prior to the service call, the customer must take normal precautions to backup systems to safeguard against any accidental loss of data. Digicomp is not liable for loss of data or computer programs. This service is available in selected metropolitan areas and is subject to service radius restrictions within the country. This service level will apply only to the address shown on the original Digicomp System or Service Invoice. If the system(s) has been relocated, the customer must contact Digicomp to confirm that the service level is available in the new location. Digicomp uses new or reconditioned service part(s) made by various manufacturers during warranty repairs and building replacement products. If the service part is replaced or repaired, the replacement part is warranted for the remaining warranty period contract with Digicomp. External peripherals such as monitor, mouse and keyboard may be delivered directly to the customer for their installation. Digicomp reserves the right to default the service to the next available service level if the service conditions stipulated are not met or fulfilled without advanced notice to the customer. Service specifications are valid in agreed locations only, and subject to change without prior notice. Service Availability Digicomp represents and offers warranty support services on behalf of its Major OEM/ODM clients with its world-class, repair, services, reverse logistics and warranty management at all location in India.