7:23 AMMuniz, SebastianNaveen is going to pick this chat up 7:23 AMNaveen DanturiHi 7:23 AMMuniz, Sebastiannaveen, out of ~40

tapes at usplstsm014 we are just seeing 23 7:24 AMNaveen Danturiok 7:24 AMMuniz, Sebastianroot@usplstsm014 /]6 /opt/IBMtape/tapelist -l wc -l 23 Nelson has just re checked the zoning and sees no problem from his side since the activity was to replace the HBA I think that the different firmware levels *might* be issue we are still not sure Since alecia.clapp@hp.com working at the same time on the 022 issue her availability is limited 7:25 AMNaveen Danturioh ok 7:25 AMMuniz, SebastianRight now, Atul.Patewar@mphasis.com offered to open an IBM case I think that might be a good action the server has been rebooted with reconfigure 3 or 4 times 7:26 AMNaveen Danturiok i will log a case with ibm 7:26 AMMuniz, SebastianThere is a solaris kernel module called IBMtape that discoveres the tapes once the app is started that same module seems to be unable to list all 40 tapes I need t oget going. Atul, will you open a case with IBM? 7:29 AMSreekanth Cheldiyeah..i am opening.. 7:29 AMMuniz, Sebastianok, Naveen will provide relevant data 7:33 AMSreekanth Cheldi12560004 pmr no. raised case with IBM and is the PMR no. 8:31 AMSreekanth CheldiHi.. I have recieved call from IBM.. They asked me to check the tape availability.. lsdev -Cc adsmtape

8:46 AMAmbica PHi Alecia May i know emergency change number please backups are failing on the server .. tsm022 . we need to reply the client .. please let me know 8:47 AMClapp, AleciaI don't have it JOdi might I didn't open it and Roy gave the authorization to reboot 8:48 AMAmbica Pohh ok .. i am contacting Denise .. 9:02 AMAmbica PHave you started the tsm service on tsm022 ? Please let me know 9:25 AMClapp, Aleciaes yes 9:26 AMAmbica Pthank you FYI ...Now the server running fine and mounts also happening 9:57 AMAmbica PHi Naveen 9:57 AMNaveen Danturihi 9:57 AMAmbica Pi have some queries .. 9:57 AMNaveen Danturiyes go ahead 9:57 AMAmbica PHere in TSM014 the OS is not able to detect the drives or tsm ? 9:58 AMNaveen Danturitape drives are not being detected 9:58 AMAmbica Pby Os .. 9:58 AMNaveen Danturiill check for tsm and update u ina min 9:58 AMAmbica P? if O 9:58 AMNaveen Danturiroot@usplstsm014 /dev/rmt]31 dsmc IBM Tivoli Storage Manager Command Line Backup/Archive Client Interface Client Version 5, Release 5, Level 1.10

Client date/time: 05/19/11 23:00:51 Copyright by IBM Corporation and other 1990, 2008. All Rights Reserved. Node Name: USPLSTSM014 Please enter your user id <USPLSTSM014> tsm is running 9:59 AMAmbica Pyes that is true I am saying if Os is not detecting the remaining 16 drives .. 9:59 AMNaveen Danturi/dev/rmt/30st: No such file or directory /dev/rmt/31st: No such file or directory /dev/rmt/32st: No such file or directory /dev/rmt/33st: No such file or directory /dev/rmt/34st: No such file or directory /dev/rmt/35st: No such file or directory /dev/rmt/36st: No such file or directory /dev/rmt/37st: No such file or directory /dev/rmt/38st: No such file or directory /dev/rmt/39st: No such file or directory /dev/rmt/40st: No such file or directory /dev/rmt/41st: No such file or directory /dev/rmt/42st: No such file or directory /dev/rmt/43st: No such file or directory /dev/rmt/44st: No such file or directory /dev/rmt/45st: No such file or directory /dev/rmt/46st: No such file or directory /dev/rmt/47st: No such file or directory /dev/rmt/48st: No such file or directory /dev/rmt/49st: No such file or directory root@usplstsm014 /dev/rmt]34 yeah it is not able to find drives from 30 to 49 9:59 AMAmbica Pwe need to contact SUN vendor .. not tsm .. as there is no issue with TSM Alecia, Please correct me if i am wrong .. Hi Alecia .. Please let us know if anything we can do to resolve the issue as early as possib le 10:12 AMNaveen Danturi3-3652711781 logged a case need to wait till i get an update 10:13 AMAmbica Pohh ok .. if they say anything we will also work with the emc re garding edl drives .. this might help us .. 10:13 AMNaveen Danturiok 10:14 AMAmbica Pthank you Naveen

10:14 AMNaveen Danturiyw 10:22 AMClapp, Aleciajust let it go for tonight we have been running on this many drives for almost a month or more now I will try to look at it tomorrow, I have been busy dealing with the issue for u splstsm022 and getting the library attached, which it still isn't working, and w ill be doing that again tomorrow so if I get a free moment tomorrow I will try to look into this again 10:23 AMAmbica Pok sure Alecia .. thank you Naveen let me know if you receive any updates .. we will try to resolve from our end .. 10:24 AMNaveen Danturisure ambica, ill update you once i get an email from the e ngineer as we can raise the case a sev2. it might take some more time in getting the reply from oracle we will wait and let him analyse and get back 10:25 AMAmbica Pohh ok .. mean while i will contact IBM .. and i will update you if anything .. thank you 10:26 AMNaveen Danturiyeah contact, them becoz oracle will not deal with tape dr ives and all please engage ibm for support on this 10:26 AMAmbica Pwe have raised the case sev1 .. waiting for the call 10:27 AMNaveen Danturithe might have asked u for info please stress on the frimw are of hba card which was replaced yesterday it is 2.72a and the older one was 2.50 it might be the problem, as previously said by seba 10:28 AMAmbica Pi will discuss with the team .. thank you 10:28 AMNaveen Danturiok 10:49 AMNaveen Danturihi 10:49 AMAmbica Phi 10:50 AMNaveen Danturigot an update form oracle

10:50 AMAmbica Pohh grt .. 10:50 AMNaveen Danturithey asked for the tape drives from..? I said ibm they told to contact the vendor ibm as it is a third party i told to check with the hba card team as it was replaced by sun 10:51 AMAmbica PNaveen they are not ibm tape drives 10:51 AMNaveen Danturihe has now created a task to hba team there and they will get back to us shortly 10:51 AMAmbica Psorry i will check once again and let you know ohh that will be great 10:52 AMNaveen Danturiroot@usplstsm014 /]3 sysdef IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance IBMtape, instance grep IBMtape #81 (driver not attached) #82 (driver not attached) #83 (driver not attached) #84 (driver not attached) #85 (driver not attached) #86 (driver not attached) #87 (driver not attached) #88 (driver not attached) #89 (driver not attached) #90 (driver not attached) #91 (driver not attached) #92 (driver not attached) #93 (driver not attached) #94 (driver not attached) #95 (driver not attached) #96 (driver not attached) #97 (driver not attached) #98 (driver not attached) #99 (driver not attached) #100 (driver not attached) #101 (driver not attached) #102 (driver not attached) #103 (driver not attached) #104 (driver not attached) #105 (driver not attached) #106 (driver not attached) #107 (driver not attached) #108 (driver not attached) #109 (driver not attached) #110 (driver not attached)

10:52 AMAmbica Pyes that's true 10:52 AMNaveen Danturii see them to ibm and that is y i guess sreekanth raised a case with ibm

10:52 AMAmbica Pyes ok .. i will call ibm as well.. as they are not calling 10:53 AMNaveen Danturiyeah please do that and let them coe online so that we can find a solution once i get an update from hba team ill update u 10:54 AMAmbica Pcalling 11:08 AMAmbica P_http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.js p?topic=%2Fcom.ibm.itsmmsmunn.doc%2Fanrsgd55103.htm IBM sent this update check it i am checking it .. 11:29 AMAmbica PHi Naveen 11:31 AMNaveen Danturiyes 11:31 AMAmbica Phave you seen the document 11:31 AMNaveen Danturiya re installing or upgrading 11:32 AMAmbica Pyes .. 11:33 AMNaveen Danturibut dont know that is the only way to get those detected ? 1:20 PMNaveen Danturihello 1:30 PMAmbica PHi yes pls 1:40 PMNaveen DanturiI am leaving now is anything more do u nedd from me need* 1:41 PMAmbica Pok .. if i need i will contact in the room thank you for ur help tc

1:42 PMNaveen Danturiyw and thanks for the same bye 1:42 PMAmbica P 1:43 PMNaveen Danturigot an update from the HBA team tooo can you give me ur id 1:43 PMAmbica Pmzykhr 1:43 PMNaveen Danturii will forward the mail to u ok 1:43 PMAmbica Pthat will be great 1:45 PMNaveen DanturiI would request you to log a case with the HBA vendor to as sist on any issues related to the HBA. this is the jist of the mail emulex has to be brought in to check further 1:46 PMAmbica Pohh have u forwarded it to me 1:46 PMNaveen Danturiyeah just now 1:46 PMAmbica Pdo you have support number of hba vendor and i think unix team need to work with that team 1:47 PMNaveen Danturisorry no idea Elumalai, Ravindran 1:48 PMAmbica Pi think new emulex is been brought by unix team i think so .. 1:48 PMNaveen Danturiis the guy from bur team who can give us an idea from where the emulex is brought 1:48 PMAmbica Pyour team might have the details ohh ok ... i will contact Ravi and i will work on it 1:49 PMNaveen Danturithanks ambica have a nice day... i am leaving bye

1:49 PMAmbica Pthank to you wish u the same bye take care