Narayanan P Y

26, Gemini Flats Flat D Joseph Colony, Kannan Nagar Chrompet, Chennai 600 044 Mobile: +919940684739 Email: yegnya@yahoo.com

Manager IT Enabled Services- BPO

9 + years of experience in planning, developing and implementing all kinds of information in the process of outsourcing thus facilitating the corporate growth, leading as example to all, with strong knowledge background. Strength lies in efficient thinking, greater innovation, creative thoughts and being result oriented.

Professional Experience: 1. Financial Analyst (Assistant Manager) F & A division.

Company: Hewlett Packard. Period: February 2009 till date Responsibilities: a) b) c) d) e) f) g) h) i) j) k) l) m) n) o) p) q) In charge for all client support activities. In charge for managing daily reporting and SLA accomplishment for AR & AP Acting as a mediator between the customer and the company. Acting as a banking liaison for all the bank transactions Acting as Subject Matter Expert for entire OTC Team Single point of Contact for all the customer Escalations Prepare individual assessments on Team Members every week Function as middleman between management and processors Prepare documentation for new projects (Project manuals) Give timely updates & organize necessary training sessions Discuss the feedback from clients to the end user / processors In-charge of the team and responsible for handling queries from Analysts Responsible for first line quality control Maintain the MIS report Prepare internal and external procedures and conduct classroom training for users Implement any proposed improvements / enhancements Additional activities performed: a. Quality Control b. Report Generation c. Audit

Achievement: a) Went to Houston for two months and head the location during the transition and helped the work shadowers to understand the process and successfully implemented the same in offshore. b) Made process improvement for all the process transitioned and gave to Kaizens on the process c) Identified a new process in Credit card and streamlined the complete process and made it successful.

d) Won the Best Employee Award under the Category of Best Innovation. Award has been given for supporting a project on head count reduction by identifying automation opportunities and successfully reduced the head count by 33%. e) Done Knowledge transfer for entire OTC process from Singapore. Established a team and successfully handover the team to operations. 2. Team Leader F& A division Company: Tata Consultancy Services. Period: April 2007 January 2009 Responsibilities: a) In-charge of the team and responsible for handling queries from Associates of the team b) Setting expectation to the team members and giving active Goals based on their experience and level in the Team c) Conducting monthly review to make sure that they are align with their goals d) Conducting performance review half yearly and rate them based on their performance e) Responsible for first line quality control f) Maintain punctuality & confidentiality - very critical to the job g) Assist associates in completing all assigned jobs as per committed time, in an accurate and Client specific manner h) Getting feedback from the client/provide accurate reports/analysis to the Managers i) Training the associates on new concepts and terminologies. Achievement: Went to Seattle, USA for knowledge transition for 40 days general insurance process and successfully implemented the same in the team. Went to Chicago, USA for Knowledge transfer of billing process in O2C for 6 weeks and successfully implemented the same in the team Went to New York, USA for Knowledge transfer of Cash application process in O2C for 6 weeks and successfully implemented the same in the team 3. Team Leader - Mortgage Real Estate Division Company: Office Tiger Database Systems (I) Pvt.Ltd Period: March 2006 till March 2007 Responsibilities: In-charge of the team and responsible for handling queries from the Data Analysts (DA) of the team a) Responsible for first line quality control b) Enabling DA to complete all assigned jobs as per committed time, in an accurate and Client specific manner c) Maintain punctuality & confidentiality - very critical to the job d) Getting feedback from the client/provide accurate reports/analysis to the Managers

e) Training DA on new concepts and terminologies in Real Estate Achievement: Went for project transition to San Diego, California for 20 days and successfully implemented the same in the team. Process Trainer Cum Shift In charge Company: Office Tiger Database Systems (I) Pvt. Ltd Period: October 2002- March 2006 Responsibilities: a) b) c) d) e) f) g) h) i) j) k) l) Training people on new concepts and terminologies in security litigation Allocating Jobs for the processors. Case specific training for the processors Acting as support to project coordinators in handling the shift In-charge of the cell assigned and responsible for handling queries from CPAs (Claim Processing Associate) of the cell Act as a coach to the cell members Provide training to the cell members Responsible for first line quality control Maintain punctuality and confidentiality - very critical to the job Assist CPAs in completing all assigned jobs as per committed time, in an accurate and client specific manner Keep the Project coordinator (PC) proactively informed of any delay in delivering job over internal commit time Analyze client feedback/provide accurate reports/analysis to the PC/CM(Client Manager) Adhere to print security and physical access procedures

Achievements in Office Tiger a) Received best leadership award for individually leading a group of 50 processors. b) Improved their quality through special training and guidelines. c) Successfully offered and implemented specific ideas to enhance the speed of the work. d) Received appreciation from the client. 4. Financial Transaction Executive Company: Vision Health Source (I) Pvt Ltd. Period: April 2002- October 2002 Responsibilities: a) Entering patients details b) Posting charges for the patients c) Maintaining Patients accounts 5. Executive- Data Processing

Company: Scope International, a subsidiary of Standard Chartered Bank U.K. Period: May 2001 to March 2002 Responsibilities: a) b) c) d) Handling A/C creation for existing customers and new customers Handling all types of fixed deposits especially foreign currency deposits Handling Tax refunds and recoveries Checking Maturity dates for Fixed Deposits and updating the interest rates on daily basis e) Preparing Demand Drafts and T.Ts for customers f) Generating reports on maturity of fixed deposits in MS Excel g) Handling A/C closures

Qualification
B.Sc. Chemistry in Loyola Evening College in 1998 With 65% Marks Pursuing MBA (Finance) from Pondicherry University

Additional Qualification:
A.D.S.M : (Advanced Diploma in Software Management) from SSI Ltd.

Skill set:
Operating system MS-DOS, UNIX, Windows XP Front End Tools Visual Basic 6.0 RDBMS MS- Access Others MS- Office

Personal Profile
Date of Birth : 10-03-1977 Sex : Male Marital Status : Single Passport details: Having valid passport & ten year multiple entry B1 visa for U.S.A

Date: Place: Chennai. P.Y.Narayanan