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The views expressed in this paper/presentation are the views of the author and do not necessarily reflect the

views or policies of the Asian Development Bank (ADB), or its Board of Governors, or the governments they represent. ADB does not guarantee the accuracy of the data included in this paper and accepts no responsibility for any consequence of their use. Terminology used may not necessarily be consistent with ADB official terms.

HAIPHONG WATER SUPPLY ONE MEMBER LTD. COMPANY


HOW TO SUSTAIN THE NRW MANAGEMENT STRATEGY
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Overview

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NRW have been reduced planned year by year Bold NRW reduction strategy implemented by HP water utility Two internationally loaned projects for water service improvement in the past ten years Significant successes 100% metered consumption After significant gains, NRW was rising again in old network ( rehabilitated 1994-1997) One of the company has the lowest NRW in Viet Nam

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02

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year

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07

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achieved

Haiphong citys context


7 urban districts and 7 rural areas. 1.8 million people. An industrial-commercial city Rapid urbanization in past 5 years Mixed pipes network Hydrogeology: alkaline soil >450.000 USD for 1% of NRW reduction in period of 2003-2008

category of use

Some statistics

other uses 31% domestic use 69%

Supplies 215.000 domestic, commercial and industrial customers ( 69% of the total is for domestic use and 21% for other uses) Serves 920.000 inhabitants Employee: 1015 Service coverage of 90% 7 served areas
one DBL model one water supply joint-stock company

Served areas
New network NRW 17% New network NRW 6.6% Mixed network NRW 16,6% 5/35 wards need to rehabilitate in 2009

Finished on May 2009 Expected NRW 20.7%

TH

NH B

Old network; NRW 22,7%

Benefits learnt from the1st course


Establish a water balance more accurately Financial Perfomance Indicators:
Volume of NWR in % system input was 21,6 % and Value of NWR in % annual operating cost was 23 %

Technical Perfomance Indicators:


ILI was 5,1; and l/conn./day was 148

NRW self assessmant was B More credible action plan for 2009
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Water balance for 2008


Billed metered consum. Billed Authorized 41.888.000 Authorized Consumption 42.099.000

Consumption 41.888.000

Billed unmetered Consumption: 0

Revenue water 41.888.000

+/-0.0
System input Volume 53.473.280 Error margin +/-0.4%

Unbill.metered con. Unbilled Au. 11.000 Consumption 211.000 Unbilled unmete. con. +/-2.5% 200.000, +/- 5%
Commercial Losses 1.269.312 +/-1% Unauthorized Consump. 12.228, +/-0.6% Meter inaccuracies & data handing errors 1.257.084, +/-1% NRW 11.585.280 +/- 1.8%

Water loss 11.374.280 +/- 1.8%

Physical losses 10.104.968 +/- 2%

Noticeable inputs (1)


Classification according to meters life Meter sizes : 15mm, domestic use
Meter's life D15 % total consumption
11% (8-10 years old) 48% (<=5 years old)

<=5 6-8 9-10

88504 76172 19455 184131

48% 41% 11%

13.961.280 11.925.260 3.199.460 29.086.000


41% ( 6 - 8 years old)

Classification according to meters life Meter sizes : 20-100mm, other uses


13% (8-10 years old )

Meter's life <=5 6-8

>=D20 913 598 222 1733

% 52,7% 34,5% 12,8%

Total consumption

6.854.689 4.487.415 1.664.896 13.007.000


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35%( 6 - 8 years old )

52% (<=5 years old)

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Noticeable inputs (2)


Commercial losses almost depends on meter accuracy Meter accuracy has relation with meters life.
5 years old: 6-8 years old: 9 years old: +/-1% -4% - 7%

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Quoted some of goals in 2009


NRW of the whole city ~ 16,7% NRW of rehabilitated DMA 10% Aver. water loss on trunk mains 6,5% Quickly react to areas that have NRW over 25% Reduce unbilled metered consumption to 2,5% of total customer Proposed water tariff increase Critical importance of a comprehensive strategy

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Revealed different kind of NRW


Whole city DBL model
First successful DBL model in viet nam

NRW 19,4% PLPI: 148 l/conn./day 87 % of PL related to leakage on distribution lines

NRW 17% CLPI: 90 l/conn./day 95% of losses were commercial losses related to unauthorized consumption

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No of bloc k meters

12,3%

300 200 100 0 2002 2003 2004 2005 2006

10,7%

10,0% 10%

5% 0%
2007 2008

year

Concentrate to find leaks in high water loss DMA above 20% Continue to develope DMA ( restore or install branch valves ) Network upgrading and renewal
Replace old galvanized pipes over 12 years old( approx. 50km of pipes ) Allocated budget: 488.000 USD

Finish the Kien An water project loaned by WB on time


Improved water services Expect to reduce NWR in those areas from 42% to approx. 20%

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NRW (*)

An action plan for physical loss reduction (1)

600 500 400 14,7% 16,3% 15,6% 12,9%

20% 15%

An action plan for physical loss reduction (2)


Search leakages 20-22 nights per month Aver. 49 leaks/month found Analyze weekly readings of DMA flow to Analyze any fluctuation Quickly react Improved accountability on high NRW.

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le a k s

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08 6 /0 8 7 /0 8 8/ 08 9/ 0 10 8 /0 11 8 /0 12 8 /0 8 1/ 09 2/ 09 3 /0 9 4 /0 9 5 /0 9 5/

month

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9%

An action plan for commercial loss reduction

29%
<+5 (-1-5) (-6-12) (-13 -26

2% 2% 9% 49%

(-27-54)

(-55-100

Test of 273 WMs after 9 years at 150l/h

2,5-3,5% of total customers have been rechecked at random after periodical reading; Approx. 4000 customers per month Check unbilled metered customers: 2500-3000 customers

month

per

Replace 7000 old meters Recalibration of 6220 meters Resize meters for large users ( 35% revenue) Allocated budget 190.000 USD Clean 33 km of main pipes and flush 1600 km of distribution pipes.
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Why to replace old water meters


Actual meter error curve after 9 years installation
c?p A

Accepted error area

Velocity meter error Volumetric meter error


60.mp4

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Meter replacement efficiency


60.mp4

60.mp4

DMA 1

DMA 2

Return of investment achieved within 8 years

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Exchange experience on effective NRW management with local water utilities


Water meter calibration Twinning programe

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Motivative programe
Set up a monthly target of NRW for some units that concerning to network management
Over the target: salary decreased Below the target: salary increased Example: the monthly salary fund for the water meter enterprise is calculated as follow: W = actual revenue/ planned revenue x K loss (K loss = actual NRW / planned NRW)

Set up a quarterly target of NRW for the whole company:


Decrease NRW by 1% as compared to the target, bonus is 2000 USD x 3 months and on the contrary

Leak detectors income is more 1,4 times than other Leak repairers income depends on number of leak repaired

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Challenges
Meter stopped with fine sand
Negligence by contractor Long existence in distribution network One metering point is a flushing point

Incorporated suburban water plants to HPWSCo


Poor management skill; Lack of technically experienced staff; High NRW
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