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there will be an email sent to the email address that we have on file for them t o describe the reason that the account was blocked. - Back To Top Why does my ga me crash or lock up? Why do I receive internal errors? What does illegal operati on mean? I receive a exception access violation error. Internal errors can be ca used by a few things. If you are simply trying to start a new game, connect to a network game, or just navigating through menus, it is usually being caused by a shared memory conflict. To resolve this conflict, all programs running in the b ackground should be closed out prior to launching the game. To do this, hit [CTR L]-[ALT]-[Delete] and "End Task" on each task until all that is left running is: "Systray" and "Explorer". You may need to End Task on a program several times i f it is not ending the first time. Click here for instructions on ending your ba ckground tasks. The second most common reason for crashing, locking up or intern al errors is outdated drivers. Click here for instructions on updating drivers. If you are having problems with Renegade, click here to find out if your video c ard is supported. Some advanced sound functions can cause errors in older games. Try lowering the systems sound acceleration. Click here for instructions on cha nging your sound acceleration. This could be due to various CD-rom reading error s. While most times the game will display an error about reading the CD, in this circumstance it does not necessarily display such an error. Click here for inst ructions on CD-Rom troubleshooting. Make sure any non-vital programs are not run ning in the background. Click here for instructions on ending backround tasks. Y ou may be having an internal error due to a corrupt save game or game file. Plea se try to load another game, or restart the mission you're receiving the error o n. If you feel the error is happening for no reason at all, please uninstall/rei nstall the game. Click here for manual uninstall instructions. This will ensure you do not have a corrupt game file causing the problem. Finally, restart your m achine and reinstall the game. Make sure 'Shared Internet Componants? is checked [X]. Patch your game to the latest version. Click here for instructions for pat ching your game. Finally you might try the game on another machine to see if you get the same error. If you do it could be a bad CD. - Back To Top How do I dele te temporary files? Remnants of an installation or patch are stored by Windows a s temporary files, which can prevent the re-installation or starting of that pro gram. These temporary files are normally created to temporarily store informatio n in order to free memory for other purposes, or to act as a safety net to preve nt data loss when a program performs certain functions. These temporary files ho wever can trick the games installation program into thinking that the game is al ready installed, or that a patch is installed when the patch has not been applie d properly. Because this can cause complication, it becomes necessary to delete these useless remnants to give your system a clean slate prior to launching or i nstalling a piece of software. To delete your Windows temporary files, click on the link below for the operating system you are running: Windows XP Window 95/98 & Windows ME To delete your Windows temporary files on Windows XP: First you wi ll need to delete the standard Windows temporary files: Click on the Start butto n. Click Run. Type temp into the available text field and click OK. Click on one of the files in the folder that just opened, and press Ctrl and A to select all of the files in this folder. Press the Delete key on your keyboard. When prompt ed if you are sure, choose Yes to All. Next you will need to delete your specifi c logins temporary files: Click on the Start button. Click Run. Type C:\Document s and Settings\\Local Settings\Temp in the available text field and click OK. No te : Be sure to specify your Windows login without the greater than/less than sy mbols, in the bolded area above. Click on one of the files in the folder that ju st opened, and press Ctrl and A to select all of the files in this folder. Press the Delete key on your keyboard. When prompted if you are sure, choose Yes to A

ll. To delete your Windows temporary files on Windows 95/98 or Windows ME: Click on the Start button. Click Run. Type temp into the available text field and cli ck OK. Click on one of the files in the folder which opened, and press Ctrl and A to select all of the files in this folder. Press the Delete key on your keyboa rd. When prompted if you are sure, choose Yes to All. If you are having difficul ties finding all of your temp folders, and you are running Windows XP, you can t ry right clicking on my computer, choosing properties, then choose the advanced tab. Click the Environment variables button. Note the values of your TEMP and TM P environment variables (in both the user variables and system variables). The v alues will be the directories where your temp files are stored. Delete the files in these directories. Alternatively for other OS's, you can go to the command p rompt and type SET to find the values of the TMP and TEMP variables for the curr ent user. - Back To Top What does 'Old File Not Found' mean while patching? If y ou are receiving a PATCH32.DLL error or an Old File Not Found error, you will ne ed to do the following: Completely uninstall the game. Delete all directories th at relate to the game. The default directory would be C:\Westwood\(game name). D elete all files in your Temp directory. Click here for instructions on clearing your Temp file. Ensure that you have at least 500MB of free hard drive space. On ce this is done reinstall the game and download the patch again. - Back To Top W hat can be done about the error: Failed to Initialize, Please Reinstall? The "Fa iled to Initialize, Please Reinstall" error is typically caused by missing files , especially .dll or movie files. If the game is not properly installed, you wil l receive this error. Please uninstall the game, and then reinstall it normally through the setup program. Click on the Start button. Select the Control Panel F or 98/ME users select Settings then Control Panel From the list select Add/Remov e Programs. Find the game there and click on the button that says Change/Remove. Follow the on screen instructions to remove the game. When that is done, insert the game cd into the CDROM drive. Select install and follow the on screen instr uctions. - Back To Top Why does Yuri's Revenge either lock up or take such a lon g time while loading? This is usually attributed to multiple cdroms. If you have multiple CD read devices (i.e. CDRom, CDRW, DVD, etc.) then try placing a CD in all of those devices. It does not matter which CD you place in those devices so long as one of them is the Yuri's CD, but you may have better load times if one of the disks is a Red alert 2 disk and the other is Yuri's Revenge. If you cont inue to have problems, you may want to search for updated drivers for those devi ces. There is also an update available through the Auto Update Feature located i n the Start Menu. Click on the Start button. Then select Program Files. From the list choose Westwood then Yuri's Revenge. Start the Auto Update program by doub le clicking on it. It is the 1.001 Update and should resolve this issue. The ver sion number for the update may be hire at this time. - Back To Top What is the E A End User License Agreement? YOU MUST READ THIS PRODUCT LICENSE (THIS "LICENSE" ) CAREFULLY. BY USING THIS SOFTWARE, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AN D UNDERSTAND THIS LICENSE AND ARE AGREEING TO BE BOUND BY ITS TERMS. IF YOU DO N OT AGREE TO THESE TERMS, YOU MAY PROMPTLY RETURN THE UNUSED SOFTWARE AND RELATED MATERIALS TO THE PLACE WHERE YOU OBTAINED THEM FOR A FULL REFUND. WARNING: THIS LICENSE CONTAINS "RULES OF PLAY" WHICH, IF VIOLATED, MAY AFFECT YOUR ABILITY TO PLAY THE GAME IN A NETWORK ENVIRONMENT. THIS LICENSE ALSO CONTAINS WARNINGS WIT H RESPECT TO CONTENT TO WHICH YOU MAY BE EXPOSED. 1. GRANT OF LIMITED LICENSE. W estwood Studios, Inc. ("Westwood") hereby grants you (either an individual or an entity), the end user, the limited, non-transferable right to use this one copy of this software/cartridge product, and any accompanying electronic files and p rinted materials (collectively the "Product"), on any single computer or game pl atform only for your personal use and enjoyment. This License is your proof of l icense to exercise the rights granted herein and must be retained by you. Westwo od may terminate this License if you fail to comply with any of the terms contai ned herein. 2. COPYRIGHT AND RESTRICTIONS. You have no ownership rights to the P roduct. The Product is owned by Westwood and/or its suppliers, is distributed ex clusively by Electronic Arts Inc. ("EA"), and is protected by the United States copyright laws and international treaty provisions. EA and Westwood retain all r ights not expressly granted herein. You must therefore treat the Product like an

y other copyrighted material (e.g. a book or musical recording). The Product is licensed to you only for your personal use and enjoyment and may not be used for any commercial purpose whatsoever. You may not loan, rent, lease, give, sell, o ffer for sale, sublicense or otherwise transfer the Product, or any portion of t he Product or anything incorporated therein, including any screen display, sound or accompanying documentation, to any third party, nor may you permit any other person to use the Product in exchange for remuneration. Further, you may not pl ace the Product on any computer, communications, or other system or network that would allow multiple users to access it. Notwithstanding the foregoing, in one case you may transfer your rights under this License on a permanent basis provid ed you transfer this License and the Product, including all accompanying printed materials, while retaining no copies, and the recipient agrees to the terms of this License. If the Product is an update, any transfer must include this update and all prior revisions. You also may not copy, modify, adapt, translate, creat e derivative works of, publicly perform, publicly display, distribute, transmit, decompile, disassemble or otherwise reverse engineer or attempt to reverse engi neer or derive source code from, all or any portion of the Product or anything i ncorporated therein, including any screen display, sound or accompanying