Questionnaire

Dear sir / madam, We are students of S. V. INSTITUTE OF MANAGEMENT, KADI. As part of our curriculum, we are supposed to conduct a survey. So, kindly co-operate with us to fill up this questionnaire, as it is a part of our research study. Our project title is A STUDY ON INVESTORS SATISFACTION AND AWARENESS ABOUT SHAREKHANS PRODUCT AND SERVICES IN AHEMDABAD. The information provides by you, will be used for study purpose only and will be kept confidential.

1.

Do you invest in stock market? (this question is not viable) Yes No

2. Which mode of investment do you prefer for investment? (You can select more than one). (add other mode like post office savings , etc.) [ ] Equity market [ ]Commodity market [ ] Currency derivatives [ ]Mutual funds [ ] others If any other, Please specify, ___________________________________ ( add here) 3. If in commdoity

4) Which way you prefer for trading? ( not needed) Online Offline

4) In which company you have Demat and trading account? Sharekhan India infoline India bulls Angel broking Motilal oshwal Religare ICICI Kotak securities global

5) From where you come to know about sharekhan? a) Advertisement [ ] b) Internet [ ]

c) Word of mouth e) Relative

[ [

] ]

d) Friends f) Other

[ [

] ]

6) What differentiates your share trading company from others? Research Software Exposure A/c op. charge Long term Short term Position trader R.M Services Brokerage Dial up trade Other medium day-trader momentum trader

7) What is your pattern of investing in stock market?

8) IF you have the account in sharekhan then rate the following factor: PARTICULARS RESPONSIVENESS PROFESSIONALISM TECHNICAL SUPPORT PRODUCT QUAALITY DELIEVERY COMPETITIVENESS QUALITY HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIE D HIGHLY DISSATISFIED

9) how long you have been using this SHAREKHAN services.? a) Less than 1 year c) 3-5 year b) 1-3 year d) More than 5 y

10) What Feature of sharekhan differentiates it from other competitors? Account related services Trade Tiger R.M.facility (1= Excellent, 5= very poor) COMPANIES SHAREKHAN RELIGARE MONARCH ANGEL BROKING INDIA INFOLINE INDIA BULLS ICICI KOTAK SECURITIES GLOBAL 12) What will be the market opportunity for sharekhan in future? a) Excellent c) Better b) Good d) Worse 1 2 3 4 5 Customer satisfaction Easy accessibility Research

11) Rank these share trading companies according to their quality of service they provide?

13) Tell your opinion regarding sharekhans product and servives? __________________________________________________________________ __________________________________________________________________

__________________________________________________________________

PERSONAL DETAILS
Name: ________________________________________________________________________ Address: ______________________________________________________________________ _____________________________________________________________________ Contact No. : (R) _____________________ (M) ______________________________________ Email ID: _____________________________________________________________________ Gender Occupation Male Government Employee Professional Housewife Below 10,000 20,000 30,000 40,000 50,000 Female Private Sector Employee Self Employed If other, please specify 10,000 20,000 30,000 40,000 Above 50,000

Monthly Family Income (in Rs.)

Thank you for co - operation