Exam Name___________________________________

MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 1) Anexampleofabusinessusinginformationsystemstocreatenewproductsandservicesis A) VerizonsWeb-baseddigitaldashboard. B) theMandarinOrientalhotelscustomer-preferencetrackingsystem. C) Wal-MartsRetailLinksystem. D) AppleInc.siPod. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 2) WiMaxhasawirelessaccessrangeofupto300feet. 3) Inthestrategyofproductdifferentiation,informationsystemsareusedtoenablenewproducts andservices. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 4) Afirmcanexercisegreatercontroloveritssuppliersbyhaving A) localsuppliers. B) fewersuppliers. C) globalsuppliers. D) moresuppliers. 5) Anexampleofabusinessusinginformationsystemstoattainoperationalexcellenceis A) VerizonsWeb-baseddigitaldashboard. B) AppleInc.siPod. C) theMandarinOrientalhotelscustomer-preferencetrackingsystem. D) Wal-MartsRetailLinksystem. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 6) Telephonenetworksarefundamentallydifferentfromcomputernetworks. 7) Inanefficientcustomerresponsesystem,digitalansweringsystemsareusedtomonitorand respondtocustomerinquiries. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 8) Whichtypeofsystemwouldyouusetodeterminewhattrendsinyoursuppliersindustrywill affectyourfirmthemostinfiveyears? A) DSS B) MIS C) ESS D) TPS TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 9) Intranetscanbeusedtointegrateinformationfromisolatedbusinessprocesseswithinthefirmto helpthemmanagetheirinternalsupplychains. 10) Companiescanuseconfigurationtablesprovidedbytheenterprisesoftwaretotailoraparticular aspectofthesystemtothewayitdoesbusiness 9) 8) 6) 7) 4) 2) 3) 1)

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11) Thecompetitiveforcesmodelwascreatedfortodaysdigitalfirm. 12) ITinfrastructuretechnologyispurelyasetofphysicaldevicesandsoftwareapplicationsthatare requiredtooperatetheentireenterprise. 13) Fromthepointofviewofeconomics,informationsystemstechnologycanbeviewedasafactorof productionthatcanbesubstitutedfortraditionalcapitalandlabor. 14) Decidingwhethertointroduceanewproductlineistheresponsibilityofanoperationalmanager. 15) Enterprisesystemscanimprovemanagementreportinganddecisionmaking. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 16) WhichofthefollowingstatementsaboutenterpriseapplicationsisNOTtrue? A) Enterpriseapplicationsarebasedonorganization-widedefinitionsofdata. B) Enterpriseapplicationsintroduceswitchingcosts. C) Thetotalimplementationcostofalargesystemmightamounttofourtofivetimestheinitial purchasepriceforthesoftware. D) Enterpriseapplicationsarebestimplementedwhenfewchangesinbusinessprocessesare required. 17) Enterpriseapplicationvendorshavecreated________tomaketheirowncustomerrelationship management,supplychainmanagement,andenterprisesystemsworkcloselytogetherwitheach other. A) e-businesssuites B) legacysystems C) middleware D) ERPsystems 18) Advancesindatastoragetechniquesandrapidlydecliningstoragecostshave A) maderoutineviolationsofprivacycheapandeffective. B) madeuniversalaccesspossible. C) beenaccompaniedbyrelevantfederalstatutesprotectingpersonaldata. D) doubledevery18months. 19) Biometricauthentication A) canuseapersonsfaceasaunique,measurabletrait. B) isusedwidelyinEuropeforsecurityapplications. C) isinexpensive. D) onlyusesphysicaltraitsasameasurement. 20) Whichtypesofsystemsconsolidatetherelevantknowledgeandexperienceinthefirmtomakeit availabletoimprovebusinessprocessesandmanagementdecisionmaking? A) TPS B) KMS C) CRM D) Extranets 21) Enterprisesystemsarealsoknownas________systems. A) enterprisesupport B) managementinformation C) enterpriseresourceplanning D) resourceplanning

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22) Theleadingnetworkinghardwareprovidersinclude A) Seagate,Maxtor,andWesternDigital. B) Dell,HP/Compaq,andIBM. C) Cisco,Lucent,andNortel. D) IBM,Oracle,andSun. 23) Oneormoreaccesspointspositionedonaceiling,wall,orotherstrategicspotinapublicplaceto providemaximumwirelesscoverageforaspecificareaarereferredtoas A) touchpoints. B) hotspots. C) wirelesshubs. D) hotpoints. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 24) Zerodefectscannotbeachievedinlargersoftwareprogramsbecausefullytestingprogramsthat containthousandsofchoicesandmillionsofpathswouldrequirethousandsofyears. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 25) Whatisthemostimportantfunctionofanenterpriseapplication? A) enablingbusinessfunctionsanddepartmentstoshareinformation B) increasingspeedofcommunicating C) enablingcost-effectivee-businessprocesses D) enablingacompanytoworkcollaborativelywithcustomersandsuppliers 26) Amanufacturerofdeep-seaoilrigsmaybeleastconcernedaboutthismarketplaceforce. A) lownumberofsuppliers B) productdifferentiation C) traditionalcompetitors D) newmarketentrants TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 27) Wi-Fienablesuserstofreelyroamfromhotspottohotspotevenifthehotspotisusingdifferent Wi-Finetworkservices. 28) Centrallargemainframecomputinghaslargelyreplacedclient/servercomputing. 29) Sniffersenablehackerstostealproprietaryinformationfromanywhereonanetwork,including e-mailmessages,companyfiles,andconfidentialreports. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 30) Downtimereferstoperiodsoftimeinwhicha A) computerisnotonline. B) corporationororganizationisnotoperational. C) computersystemismalfunctioning. D) computersystemisnotoperational. 31) ________usesasetofintegratedapplicationstoaddressallaspectsofthecustomerrelationship. A) CLU B) CLE C) MIS D) CRM 32) Anexampleofabusinessusinginformationsystemsforcustomerandsupplierintimacyis A) AppleInc.siPod. B) theMandarinOrientalhotelscustomer-preferencetrackingsystem. C) Wal-MartsRetailLinksystem. D) VerizonsWeb-baseddigitaldashboard.

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33) Softwarethatmanagestheresourcesofthecomputeriscalled A) networksoftware. B) datamanagementsoftware. C) applicationsoftware. D) operatingsystemsoftware. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 34) Operationalmanagementisresponsiblefordirectingtheday-to-dayoperationsofthebusiness andthereforeneedstransaction-levelinformation. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 35) ESSarespecificallydesignedtoservewhichleveloftheorganization? A) middlemanagement B) end-user C) operational D) seniormanagement 36) ________unleashpowerfuleconomiesofscaleandresultindeclinesinmanufacturedcomputer products. A) Internetandwebtechnologies B) Client/servertechnologies C) Linuxandopen-sourcesoftware D) Technologystandards 37) TheWi-Fi802.11astandardcantransmitupto A) 54Mbpsinthe5-GHzfrequencyrange. B) 722Kbpsinthe2.4-GHzfrequencyrange. C) 11Mbpsinthe2.4-GHzfrequencyrange. D) 54Mbpsinthe2.4-GHzfrequencyrange. 38) Whichofthefollowingindustrieshasalowbarriertoentry? A) computerchip B) automotive C) airline 39) Thefourmajorenterpriseapplicationsare A) SCMs,CRMs,DSSs,andKMSs. B) SCMs,CRMs,ESSs,andKMSs. C) enterprisesystems,SCMs,DSSs,andCRMs. D) enterprisesystems,SCMs,CRMs,andKMSs. 40) Acceptingthepotentialcosts,duties,andobligationsforthedecisionsyoumakeisreferredtoas A) dueprocess. B) responsibility. C) accountability. D) liability. 41) Europeanprivacyprotectionis________thanintheUnitedStates. A) lessfar-reaching B) lessliabletolaws C) muchlessstringent D) muchmorestringent TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 42) Advancesindatastoragehavemaderoutineviolationofindividualprivacymoredifficult. 43) AnapplicationservermayresideonthesamecomputerasaWebserveroronitsowndedicated computer.

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MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 44) Asuiteofintegratedsoftwaremodulesforfinanceandaccounting,humanresources, manufacturingandproduction,andsalesandmarketingthatallowsdatatobeusedbymultiple functionsandbusinessprocessesbestdescribes A) ERPsystems. B) applicationsoftware. D) groupware. C) processmanagementsoftware. 45) The________modelisusedtodescribetheinteractionofexternalforcesthataffectan organizationsstrategyandabilitytocompete. A) demandcontrol B) competitiveforces C) competitiveadvantage D) networkeconomics 46) ThomasFriedmansdeclarationthattheworldwasnowflatmeantthat A) theglobaleconomyisincreasinglycommandedbyfewerandlargercorporations. B) globalizationisstartingtoofferlessadvantagetolargecorporations. C) globalcapitalismishomogenizingcultureandbusinesspracticesthroughouttheworld. D) theInternethasreducedtheeconomicadvantagesofdevelopedcountries. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 47) Customersareoneofthecompetitiveforcesthataffectanorganizationsabilitytocompete. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 48) Theuseofcomputerstocombinedatafrommultiplesourcesandcreateelectronicdossiersof detailedinformationonindividualsiscalled A) targeting. B) profiling. C) phishing. D) spamming. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 49) Enterprisesystemsuseaclient/serverarchitectureandhavenotyetbeenredesignedtotake advantageoftheWeb. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 50) AsubstituteproductofmostconcernforacableTVdistributoris A) satelliteradio. B) satelliteTV. C) broadcastTV. 50) D) theInternet. 51) 49) 48) 47) 44)

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51) WhichofthefollowingisNOTtrueaboutenterprisesystems? A) Enterprisesystemshelpfirmsrespondrapidlytocustomerrequestsforinformationor products. B) Enterprisesoftwareisexpresslybuilttoallowcompaniestomimictheiruniquebusiness practices. C) Enterprisesoftwareincludesanalyticaltoolstoevaluateoverallorganizational performance. D) Enterprisesystemdatahavestandardizeddefinitionsandformatsthatareacceptedbythe entireorganization. TRUE/FALSE.WriteTifthestatementistrueandFifthestatementisfalse. 52) Privacyistherighttobeleftalonewhenyouwanttobe,withoutsurveillanceorinterferencefrom otherindividualsororganizations.

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53) Client/servercomputingisawidelyusedformofcentralizedprocessing. MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 54) Decision-supportsystemsareoftenreferredtoasbusiness________systems. A) intelligence B) analysis C) modeling

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SHORTANSWER.Writethewordorphrasethatbestcompleteseachstatementoranswersthequestion. 55) Enterprise-wide________provideagreaterdegreeofcross -functionalintegrationthan thetraditionalenterpriseapplications. 55)

MULTIPLECHOICE.Choosetheonealternativethatbestcompletesthestatementoranswersthequestion. 56) Networkingandtelecommunicationstechnologies,alongwithcomputerhardware,software,data managementtechnology,andthepeoplerequiredtorunandmanagethem,constitutean organizations A) ITinfrastructure. B) datamanagementenvironment. C) networkedenvironment. D) informationsystem. 57) WhichofthefollowingisNOToneofthecompetitiveforces? A) customers B) suppliers C) othercompetitors D) externalenvironment 58) Afirewallallowstheorganizationto A) enforceasecuritypolicyontrafficbetweenitsnetworkandtheInternet. B) checktheaccuracyofalltransactionsbetweenitsnetworkandtheInternet. C) createanenterprisesystemontheInternet. D) checkthecontentofallincomingandoutgoinge-mailmessages. 59) Asreferredtointhetext,legacysystemsare A) electronicspreadsheetsusedonaPC. B) systemsfoundonolderASPs. C) traditionalmainframe-basedbusinessinformationsystems. D) anypre-1990Wintelsystems. 60) Thefourkeytechnicaltrendsresponsibleforcurrentethicalstressesrelatedtoinformation technologyare(1)doublingofcomputerpowerevery18months,(2)dataanalysisadvances,(3) decliningdatastoragecosts,and(4)________. A) internationalstandardsfordataprotection B) networkingadvancesandtheInternet C) increasedeaseinfilesharingandcopying D) advancesinwirelessnetworking 56)

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