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Complaint Letter

Introducion of Complaint Letter Verbal complaints happen anytime and everywhere but certainly, a written letter for an upper level management can ring a bell at your actual employment. When such a complaint letter is sent out to your boss due to a customer dissatisfaction or to the customer service office, it may be a very daunting. Because of that, it is very important to know the facts and to respond to the complaint timely using right words and, the most important, a tactful manner. Keep in mind that the customer is not always right. He may be wrong as well. The most important is that you respond to the complaint immediately with a full qualified explanation letter. Pay attention how effective it sparked up your bosses when the customer wrote that letter to the upper management complaining about you. Remember: Writing an explanation letter on your behalf will surely subside their resentment. When writing a letter to your boss, it is compulsory to use a respective and a polite tone, and the letter must be as short as possible and right to the point. Keep in mind you only have to explain your side but not to argue. A considerate and polite response letter will often help soothe your bosses or managers even if, for sure, you disagree with that complaint and you cannot do anything about it. Your response must begin by explaining the aim of your letter stating that this is to clarify the customer s issue. When referring to the dissatisfied customer, always refer him or her as a valued customer (shows that, disregarding what happened, you saw him or her as a valued one). The next step is to state the time and date of the complaint, explaining what happened at the time when the complaint was sent. Then, describe in detail why you think you were misunderstood by the valued client and he decided to write his complaint. Always mention that you have followed all of the procedures, company policies and that you even suggested another alternative peaceful" solution for the customer s problem. While you are not guilty, let your boss know that you would appreciate if the situation would be better investigated before considering any bad evaluations so it will not happen again. Things must be made tactfully, without accusation, but with responsibility. Your words must show that you will continue to value both of the fair and unfair clients. Keep your letter professional and serious and you might just get off the hook.

Definition A letter of complaint, or complaint letter, is normally written to deal with a problem situation when the product damaged and wrong. Even though you may feel angry because of several problems mentioned above, but in business correspondence you should not show by writing bad words in your complaint letter. Your letter should be polite, explain the problem clearly for example by mentioning why you are dissatisfied and hope your supplier will give you a replacement.

The content of complaint letter : The following are some rules for making complaint letter : a. Begin your letter by regretting why you complain. b. Write the date of order, or the date of payment and delivery, etc. c. State your reasons for being dissatisfied. d. Ask for explanation from the representative from that company. e. Suggest the solution. f. Avoid reideness as if will create ill feeling and cause the supplier unwilling to help. Useful expression of complaint letter (Opening, main section and closing phrases) :

We would like to complaint about the goods we received two days ago our order no .invoice no some of the goods have been damaged in transport. We are sorry to report that the goods arrived in a bad condition. We are sorry to have to tell you that one of the cases of your consignment was badly damaged when delivered on . We are writing to inform you that several boxes dispatched under your advice or ..was badly damaged when delivered. We would like to let you know that the goods were broken/so that a large part of the contents has been unfit for sale/ many sacks were torn and part of the contents was missing. Would you please look into this as soon as possible. It is very important that this fault (mistake, error) is corrected immediately. We must ask you to replace the damage goods/ the wrong goods / the wrong deliveries. We must insist you on an immediate replacement for the wrong goods, and we must ask you to follow our instruction more carefully in the future. Please let us know when the replacement can be delivered. Please dispatch the correct deliveries immediately and make sure that they will reach us within the next few days. We look forward to receiving your answer. We look forward to hearing that the replacement for the wrong/damage goods will be sent straight away. We look forward to your confirmation of our complaint. We are looking forward to receiving the replacement in good condition. Good complaints letters with the above features tend to produce better outcomes:

Concise letters can be understood quickly. y Authoritative letters - letters that are well written and professionally presented - have more credibility and are taken more seriously.

y Factual letters enable the reader to see immediately the relevant details, dates, requirements, etc., and to justify action to resolve the complaint. y Constructive letters - with positive statements, suggesting positive actions - encourage action and quicker decisions. y Friendly letters - with a considerate, cooperative and complimentary tone - are prioritised because the reader responds positively to the writer and wants to help. Posted by Efa at 11:05 PM0 comments

Saturday, October 30, 2010

Letter Of Inquiry
We write an inquiry when we want to ask for more information concerning a product, service or other information about a product or service that interests us. These letters are often written in response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision. Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right.

Many foundations prefer or even require grant-seeking nonprofits to submit an LOI, or Letter of Inquiry, before sending a complete proposal. The LOI allows the foundation to quickly screen potential candidates for funding, making sure that they do not waste time on ill-conceived ideas or those that do not fit with the foundation's mission. For you, the nonprofit, the LOI is a way to get an invitation from the foundation to submit a complete proposal. Your goal is to get a call from the staff at the foundation, asking for more. Martin Teitel, foundation veteran and author of "Thank You for Submitting Your Proposal," provides these tips to writing a good LOI: y If the foundation has published guidelines for an LOI, follow them exactly. These might be called suggestions or guidelines rather than rules. In any case, follow them precisely. Not doing so ensures that your LOI will not get very far in the foundation's screening process.
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Type "Letter of Inquiry" at the top of your letter. LOIs receive a very quick initial screening to weed out irrelevant mail. It is helpful if you make it plain that you are submitting an LOI right from the get go.

A typical LOI is three pages long, plus a budget, and includes the following:
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A brief and "catchy" title. The title should catch the attention of the reader and draw him into continuing. A one- or two-sentence summary of your project. Make it concise, compelling, and clear. The summary should:


Answer the question, "What are we doing?" Teitel suggests that you get a few people together and ask this question, and see what you come up with. Receive your utmost attention. Put the most effort into writing the first sentence of the summary. Write and rewrite it. Strike a tone suitable to the foundation's interests. Learn from, but don't copy professional marketers. Use interesting, even riveting prose, but don't write as though you are selling soap. Even though you want the foundation to "buy" your idea, your ultimate goal is a partnership with the foundation to address a need. Not use buzzwords that make unrealistic claims or general, unverifiable, statements. Don't use "unique," "cutting edge," or "raises awareness." Don't use flowery adjectives and vague generalities. Include facts, concrete verbs, and sentences that show action. Emulate good journalistic writing. Don't manipulate, exhort or lecture the reader.

o o o y

An explanation of the issue you are addressing and how you will do it. A description of your organization. A budget. This may or may not be required. Refer to the foundation's instructions.

Make the LOI short and succinct. Although the LOI is a mini- proposal, do not just chop down your proposal to fit on three pages. The LOI should capture the essence of your proposal briefly but powerfully. Do not just cut and paste from a proposal, nor let your enthusiasm for your cause result in pages and pages of information.

Teitel suggests that you keep in mind that your goal is to have a proposal invited. Write that on a post-it note and stick it on your computer as you work. Teitel says, "Every single word in your Letter of Inquiry needs to be held up to this test....Don't use the LOI to make grand-scale points about the state of the world, show your erudition or wit, or argue the fascinating minutiae of soccer field care." Your LOI can make or break your relationship with a foundation. It will only get you in the door, but that is the most important step of all. Important Language to Remember

The Start: Dear Sir or Madam To Whom It May Concern - (very formal as you do not know the person to whom you are writing) Giving Reference: With reference Regarding your advertisement (ad) in ... to your advertisement (ad) in...

Requesting a Catalogue, Brochure, Etc.: After the reference, add a comma and continue - ... , would (Could) you please send me ... Requesting Further Information: I would also like to know ... Could you tell me whether ... Signature: Yours faithfully - (very formal as you do not know the person to whom you are writing)

Sample Letter of Inquiry :


This sample letter of inquiry is a good base from which to start, the italic lettering is where you have to insert your own information. [Date] [Address] [Phone Number] [Employer's Name and Title] [Employer's Address] Dear [Name of hiring manager] I have been informed of a job opportunity as [specific position or area you are applying for] by [name of referrer]. I am very interested in such a position because [qualifications or related work & interests]. I am currently employed at [name of organisation] as [title of position]. or I have just graduated from [name of academic organisation].[Achievements related to the position] [Note: Read Writing about achievements guide] I look forward to discussing this job opportunity further and how I can contribute to the success of [name of organisation]. Sincerely,[sign your name ][type your name ] Modify the Sample Letter of Inquiry, it is a good idea to add your own flavour.

Posted by Efa at 11:44 PM0 comments

Friday, October 15, 2010

LETTERS OF BUSINESS
Business readers expect to receive letters and memos that adhere to an existing format standard. There are several acceptable business letter styles available for use in the professional world. Three such business letter styles include: Modified Block Style: With this business letter format, the body of the letter is left justified and single-spaced. The date and closing, however, are in alignment in the center of the page. Block Style: when using this business letter format, the entire letter is left justified and singlespaced except for a double space between paragraphs. Semiblock Style: similar to the modified block business letter style except that each paragraph is indented instead of left justified. Simplified Style : Simplified Style is a form letter similar to the Straight shape fully but its just that without any greeting and closing greetings. Indented Style: Indented Style is a form letter where a letter addressed to a paragraph in formation down the ladder-shaped line. There are several main sections that are consistent with every business letter format. When writing a business letter, be sure to include all components: The Heading: common with every business letter format, the heading contains your address and the date of writing. The Inside Address: included the name of the addressee, that persons title or office, the name of the company or institution, and the full address The Salutation: the formal greeting appears two lines lower than the inside address. The Body: use the body of your letter to explain the situation and to make your request or response. Make sure it is done in a straightforward and concise manner. The Complimentary Close: the complimentary close is inserted three lines below the last line of the body. The most common formulas are: Sincerely, Sincerely yours, Yours truly, Yours sincerely. Your Typed Name: in all business letters, there are usually four lines between the complimentary close and the typed name as you intend to sign it. Your Signature: always use blue or black ink. Match your signature and your typed name. Special Notation: lowest on the page, always flush left. Includes common notations to indicate: carbon copies,enclosed documents, etc... A. Modified Block Style

Block Modified Block Style or Style is a form letter that has the right position at the date and closing greetings. The form of this letter is similar to the Straight shape fully but the difference is just the date and closing greetings are in the right position, whether in writing, typing or structural. Legend: 1. Return Address: If your stationery has a letterhead, skip this. Otherwise, type your name, address and optionally, phone number, five spaces to the right of center or flush with the right margin. Five spaces to the right of center is common. These days, it's also common to include an email address. 2. Date: Type the date five spaces to the right of center or flush with the right margin, two to six lines below the letterhead. Five spaces to the right of center and three lines below the letterhead are common. If there is no letterhead, type it where shown. 3. Reference Line: If the recipient specifically requests information, such as a job reference or invoice number, type it on one or two lines, immediately below and aligned with the Date (2). If you're replying to a letter, refer to it here. For example, Re: Job # 625-01 Re: Your letter dated 1/1/200x. 4. Special Mailing Notations: Type in all uppercase characters, if appropriate. Examples include SPECIAL DELIVERY CERTIFIED MAIL AIRMAIL 5. On-Arrival Notations: Type in all uppercase characters, if appropriate. You might want to include a notation on private correspondence, such as a resignation letter. Include the same on the envelope. Examples are PERSONAL CONFIDENTIAL 6. Inside Address: Type the name and address of the person and/or company to whom you're sending the letter, three to eight lines below the last component you typed. Four lines are

standard. If you type an Attention Line (7), skip the person's name here. Do the same on the envelope. 7. Attention Line: Type the name of the person to whom you're sending the letter. If you type the person's name in the Inside Address (6), skip this. Do the same on the envelope. 8. Salutation: Type the recipient's name here. Type Mr. or Ms. [Last Name] to show respect, but don't guess spelling or gender. Some common salutations are Ladies: Gentlemen: Dear Sir: Dear Sir or Madam: Dear [Full Name]: To Whom it May Concern: 9. Subject Line: Type the gist of your letter in all uppercase characters. Be concise on one line. If you type a Reference Line (3), consider if you really need this line. While it's not really necessary for most employment-related letters, examples are below. SUBJECT: RESIGNATION LETTER OF REFERENCE JOB INQUIRY 10. Body: Type two spaces between sentences. Keep it brief and to the point. 11. Complimentary Close: Type this aligned with the Date (2). What you type here depends on the tone and degree of formality. For example, Respectfully yours (very formal) Sincerely (typical, less formal) Very truly yours (polite, neutral) Cordially yours (friendly, informal) 12. Signature Block: Align this with the Complimentary Close (11). Leave four blank lines to sign your name. Sign it exactly the same as you typed it below your signature. Title is optional depending on relevancy and degree of formality. Examples are John Doe, Manager P. Smith Director, Technical Support R. T. Jones - Sr. Field Engineer 13. Identification Initials: If someone typed the letter for you, he or she would typically include three of your initials in all uppercase characters, then two of his or hers in all lowercase characters. If you typed your own letter, just skip it since your name is already in the Signature Block (12). Common styles are below. JAD/cm JAD:cm clm 14. Enclosure Notation: This line tells the reader to look in the envelope for more. Type the singular for only one enclosure, plural for more. If you don't enclose anything, skip it. Common styles are below. Enclosure Enclosures: 3 Enclosures (3)

15. cc: Stands for courtesy copies (formerly carbon copies). List the names of people to whom you distribute copies, in alphabetical order. If addresses would be useful to the recipient of the letter, include them. If you don't copy your letter to anyone, skip it. Tips: Replace the text in brackets [ ] with the component indicated. Don't type the brackets. Try to keep your letters to one page, but see page 2 of this sample if you need continuation pages. How many blank lines you add between lines that require more than one, depends on how much space is available on the page. The same goes for margins. One and one-half inch (108 points) for short letters and one inch (72 points) for longer letters are standard. If there is a letterhead, its position determines the top margin on page 1. If you don't type one of the more formal components, don't leave space for them. For example, if you don't type the Reference Line (3), Special Mailing Notations (4) and On-Arrival Notations (5), type the Inside Address (6) four lines below the Date (2). B. Block Style

Straight shape Fully (Full Block Style) is a form letter in which the neck Letters, Letter Body, and Legs Letters do not form a paragraph but to form a full block from left to right. However, the composition or structure of the letter remains valid in the letter. In typing this letter usually starts from the left edge of the wedge line. C. Semi Block Style

Semi-Block Style is a form letter where all the letters, except the contents of the letter, typed the same as a straight shape. Each new paragraph end after five keystrokes typed from the left edge of the wedge line. Legend: 1. Return Address: If your stationery has a letterhead, skip this. Otherwise, type your name, address and optionally, phone number, five spaces to the right of center or flush with the right margin. Five spaces to the right of center is common. These days, it's also common to include an email address. 2. Date: Type the date five spaces to the right of center or flush with the right margin, two to six lines below the letterhead. Five spaces to the right of center and three lines below the letterhead are common. If there is no letterhead, type it where shown. 3. Reference Line: If the recipient specifically requests information, such as a job reference or invoice number, type it on one or two lines, immediately below and aligned with the Date (2). If you're replying to a letter, refer to it here. For example, Re: Job # 625-01 Re: Your letter dated 1/1/200x. 4. Special Mailing Notations: Type in all uppercase characters, if appropriate. Examples include SPECIAL DELIVERY CERTIFIED MAIL AIRMAIL 5. On-Arrival Notations: Type in all uppercase characters, if appropriate. You might want to include a notation on private correspondence, such as a resignation letter. Include the same on the envelope. Examples are PERSONAL CONFIDENTIAL 6. Inside Address: Type the name and address of the person and/or company to whom you're sending the letter, three to eight lines below the last component you typed. Four lines are

standard. If you type an Attention Line (7), skip the person's name here. Do the same on the envelope. 7. Attention Line: Type the name of the person to whom you're sending the letter. If you type the person's name in the Inside Address (6), skip this. Do the same on the envelope. 8. Salutation: Type the recipient's name here. Type Mr. or Ms. [Last Name] to show respect, but don't guess spelling or gender. Some common salutations are Ladies: Gentlemen: Dear Sir: Dear Sir or Madam: Dear [Full Name]: To Whom it May Concern: 9. Subject Line: Type the gist of your letter in all uppercase characters. Be concise on one line. If you type a Reference Line (3), consider if you really need this line. While it's not really necessary for most employment-related letters, examples are below. SUBJECT: RESIGNATION LETTER OF REFERENCE JOB INQUIRY 10. Body: Indent the first sentence in paragraphs five spaces. Type two spaces between sentences. Keep it brief and to the point. 11. Complimentary Close: Type this aligned with the Date (2). What you type here depends on the tone and degree of formality. For example, Respectfully yours (very formal) Sincerely (typical, less formal) Very truly yours (polite, neutral) Cordially yours (friendly, informal) 12. Signature Block: Align this block with the Complimentary Close (11). Leave four blank lines to sign your name. Sign it exactly the same as you typed it below your signature. Title is optional depending on relevancy and degree of formality. Examples are John Doe, Manager P. Smith Director, Technical Support R. T. Jones - Sr. Field Engineer 13. Identification Initials: If someone typed the letter for you, he or she would typically include three of your initials in all uppercase characters, then two of his or hers in all lowercase characters. If you typed your own letter, just skip it since your name is already in the Signature Block (12). Common styles are below. JAD/cm JAD:cm clm 14. Enclosure Notation: This line tells the reader to look in the envelope for more. Type the singular for only one enclosure, plural for more. If you don't enclose anything, skip it. Common styles are below. Enclosure Enclosures: 3 Enclosures (3)

15. cc: Stands for courtesy copies (formerly carbon copies). List the names of people to whom you distribute copies, in alphabetical order. If addresses would be useful to the recipient of the letter, include them. If you don't copy your letter to anyone, skip it. D. Simplified Style

Simplified Style is a form letter similar to the Straight shape fully but its just that without any greeting and closing greetings. Usually this letter in addressed to the people who were working in the company. Sometimes a simple form of letter writing is very simple without the need to look at tidiness and order. Parts of the letter of the Simplified Style : 1. Letterhead 2. The date of the letter 3. Letter No. 4. Attachment 5. Concerning 6. The letter is aimed at 7. A word of salutation 8. Body of the text 1. Introduction letter 2. Explanation of the contents of the letter 3. Closing the letter 9. Closing Greetings 10. Name of office 11. Signature 12. Who signed the name 13. Carbon copy 14. Page appendix letter / Initials E. Indented Style

Indented Style is a form letter where a letter addressed to a paragraph in formation down the ladder-shaped line. Dent shape usually have a paragraph of paragraph a curved so it does not look neat but it looks structured, especially on the letter that directed the formation of such paragraphs down the stairs. Parts of the letter from the indented Style: 1. Letterhead 2. The date of the letter 3. Letter No. 4. Attachment 5. Concerning 6. The letter is aimed at 7. A word of salutation 8. Body of the text 1. Introduction letter 2. Explanation of the contents of the letter 3. Closing the letter 9. Closing Greetings 10. Name of office 11. Signature 12. Who signed the name 13. Carbon copy 14. Page appendix letter / Initials F. Business Letter Envelope Components This sample business letter envelope includes formal components, some of which are optional for typical, employment-related business letters. The graphic below represents the US Postal Service automation guidelines for a standard business envelope that is 4-1/8 x 9-1/2 inches.

Tips: Replace the text in brackets [ ] with the component indicated. Don't type the brackets. If your envelope does not have a preprinted return address, type it in the upper left corner, in an area not to exceed 50% of the length and 33% of the height of the envelope. Leave a little space between your return address and the top and left edges. How much depends on the margin limitations of your printer or typewriter. For example, laser printers typically require margins of at least 1/8 inch (9 points). 1/4 (18 points) to 1/2 inch (36 points) looks good. Type the Special Mailing Notation under the postage area. It doesn't have to line up perfectly with the stamp as shown, but it looks professional. Type in all uppercase characters, if appropriate. Examples include i SPECIAL DELIVERY i CERTIFIED MAIL i AIRMAIL Type the On-Arrival Notation so that its right edge lines up with the left edge of the recipient's address. This is not a post office requirement, but rather standard formatting. Type in all uppercase characters, if appropriate. You might want to include a notation on private correspondence, such as when mailing a resignation letter. Examples are i PERSONAL i CONFIDENTIAL The gray shaded area is where the optical character reader (OCR) at the post office scans for the recipient's address. Type the recipient's address within the shaded area, below other information. Don't type anything to the left, right or below the recipient's address. It's a good idea to include a line or two of space below non-address information (such as the notations shown), before typing the recipient's address. It makes it easier for the OCR to distinguish the address. i Including the recipient's job title after his or her name is optional. i If you know the recipient's department or mail-stop name or number, include it after his or her name. i Include the abbreviation USA after the Zip+4 code, if mailing to the United States of America from another country. You'll need software to print a barcode. It's not required for typical, employment-related letters. But if you want to get fancy and have a later version of Microsoft Word or WordPerfect, they will print barcodes. Posted by Efa at 11:05 PM0 comments

Thursday, May 13, 2010

Daftar Pustaka
Dalam pembuatan makalah, paper atau buku kita perlu mencantumkan referensireferensi atau sumber-sumber dari tulisan kita, itulah yang disebut dengan daftar pustaka. Daftar pustaka merupakan daftar sejumlah buku acuan atau referensi yang menjadi bahan utama dalam suatu tulisan, baik tulisan ilmiah maupun non ilmiah. Selain buku, majalah, surat kabar, catatan harian, dan hasil pemikiran ilmuan juga dapat dijadikan sebagai referensi dalam menulis. Walija mengatakan bahwa daftar pustaka atau bibliografi adalah daftar buku atau sumber acuan lain yang mendasari atau menjadi bahan pertimbangan dalam penyusunan karangan. Unsur-unsur pada daftar pustaka hampir sama dengan catatan kaki. Perbedaannya hanya pada daftar pustaka tiada nomor halaman sedangkan pada catatan kaki ada nomor halaman. Daftar pustaka berada di paling belakang dari tulisan kita. Unsur-unsur pokok daftar pustaka adalah sebagai berikut: A. Buku sebagai Bahan Referensi 1) Nama pengarang, diurutkan berdasarkan huruf abjad (alfabetis). Jika nama pengarang lebih dari dua penggal nama terakhir didahulukan atau dibalik. 2) Tahun terbit buku, didahulukan tahun yang lebih awal jika buku dikarang oleh penulis yang sama. 3) Judul buku, dimiringkan tulisannya atau digaris bawahi. 4) Data publikasi, penerbit, dan tempat terbit. 5) DAFTAR PUSTAKA ditulis dengan huruf kapital semua dan menempati posisi paling atas pada halaman yang terpisah. B. Rujukan dari Internet Berupa Artikel dari Jurnal Nama penulis di tulis seperti rujukan dari bahan cetak, diikuti oleh tahun, judul karya (dicetak miring) dengan diberikan keterangan dalam kurung (Online), volume dan nomor, dan diakhiri dengan alamat sumber rujukan tersebut disertai dengan keterangan kapan diakses, diantara tanda kurung. Contoh: Kumaidi. 1998. Pengukuran Bekal Awal Belajar dan Pengembangan Tesnya. Jurnal Ilmu Pendidikan, (Online), jilid 5, No 4, (http://www.malang.ac.id, diakses 20 Januari 2000). C. Rujukan dari Internet Berupa E-mail Pribadi Nama pengirim (jika ada) disertai keterangan dalam kurung (alamat e-mail pengirim), diikuti oleh tanggal, bulan, tahun, topik isi bahan (dicetak miring), nama yang dikirimi disertai keterangan dalam kurung (alamat e-mail yang dikirim).

y y

Misalnya : Davis, A. (a.davis @uwts.edu.au). 10 Juni 1996. Learning to Use Web Authoring Tolls. Email kepada Alison Hunter (huntera @usq.edu.au). Mulya, Hamdani. (mulyahamdani @yahoo.com). 15 Oktober 2009. Teknik Menulis Karya Ilmiah. Email kepada Redaktur Majalah Santunan Jadid (redaksisantunan @gmail.com).

D. Cara penulisan Daftar Pustaka Berisi Daftar Pustaka yang dipakai dalam pembahasan Skripsi. Daftar pustaka harus disusun menurut abjad nama keluarga pengarang. Halaman ini berisi daftar pustaka yang digunakan dan dirujuk didalam tulisan isi Skripsi. Walaupun digunakan tetapi jika tidak dirujuk tidak boleh ditulis disini. Disamping itu referensi yang sifatnya umum atau hanya melengkapi tidak perlu dicantumkan disini. Contoh buku yang tidak perlu dicantumkan dalam daftar pustaka adalah Buku Petunjuk Penulisan Skripsi yang anda baca saat ini, kamus, buku petunjuk bahasa komputer atau periferal tertentu. Mahasiswa diharuskan mengikuti aturan tata cara penulisan daftar pustaka sebagai berikut: a. Daftar Pustaka ditulis pada halaman belakang sebelum lampiran. Tulis judul 'DAFTAR PUSTAKA'. b. Tulis semua butir publikasi dengan urutan abjad nama pengarang dan tahun. Jika terdapat nama pengarang dan tahun yang sama, maka setelah angka tahun beri akhiran a, b, c, dst. Publikasi tanpa nama pengarang ditulis diawal dan diurut berdasarkan tahun dan urutan abjad judul. Rincian referensi dapat diperoleh dari halaman judul atau halaman kulit dalam suatu buku. Jika itu merupakan majalah maka nama majalah dan volume bisa dilihat di halaman judul. Sedangkan nama pengarang dan judul artikel bisa dilihat di halaman awal artikel. c. Jika acuan berupa buku maka format penulisan sebagai berikut: Nama_Pengarang. (Thn_Publikasi). Judul_Buku. seri. Penerbit, Kota. Contoh: Rusli, H.(1991). Kewajiban-kewajiban Perusahaan di Indonesia. Huperindo, Jakarta. Lasmana, E.(1992). Sistem Perpajakan di Indonesia, jilid-1. Prima Kampus Grafika, Jakarta. Marsius, J.(1991). Perilaku Harga Jasa Dokter di Kodya Palembang. Skripsi S1. Universitas Sriwijaya, Palembang. Cushing,B.E.(1991). Sistem Informasi Akuntansi dan Organisasi Perusahaan, edisi ke-3. Terjemahan Kosasih,R.Erlangga,Jakarta. d. Jika acuan berupa artikel di dalam buku, maka format penulisan sebagai berikut Nama_Pengarang. (Thn_Publikasi). Judul_Artikel dalam Nama_Editor(ed.) Judul_Buku. seri. Penerbit, Kota.

Contoh: Hedley, C.(1971). Reading dan Language Difficultiesm dalam Wilson, J.A.R.(ed.) Diagnosis of Learning Difficulties, pp135-156. McGraw-Hill, New-York. e. Acuan berupa artikel di dalam majalah, format penulisannya Nama_Pengarang. (Thn_Publikasi). Judul_Artikel. Judul_Majalah, volume (nomor), halaman. Contoh: (1983). Issues in education today. Journal of Community Studies. Vol 6(10), pp2-4. Widodo, J.(1993). Analisis kestabilan sistem. Jayabina, 1(1),pp16-36. c. Referensi dari internet Nama_penulis, thn_edit, judul_artikel, alamat_situs Keterangan: Nama_Pengarang, Nama_Editor Tulis dengan huruf tegak. Tulis nama keluarga diikuti dengan inisial nama diri. Contoh: Kurniawan, O., Marsius, J. dan Halim, F.A. .... Kalau nama pengarang tidak ada, ditulis Anonim atau Anonymous, dst Tahun_Publikasi Tulis di dalam tanda kurung, akhiri dengan tanda titik. Isi dengan angka tahun publikasi. Ada ditemui suatu publikasi yang selalu dicetak ulang walaupun edisinya sama. Untuk kasus ini yang ditulis adalah tahun publikasi pertama kali muncul dan bukan tahun cetak terakhir. Judul_Buku, Judul_majalah, Judul_Artikel Judul buku : huruf miring, huruf kecil. Judul artikel : huruf tegak, huruf kecil. Judul majalah/jurnal : huruf miring, huruf besar-kecil. Seri Merupakan nomor edisi atau nomor jilid. Volume Merupakan nomor volume Nomor

Merupakan nomor urut terbitan di dalam tiap volume majalah atau jurnal umumnya dicirikan dengan nomor terbitan, volume dan tahun. Halaman Kalau hanya satu halaman, format: pnn. nn adalah nomor halaman. Kalau lebih dari satu halaman, format: ppna-ppnb. na: nomor awal. nb: nomor akhir. Penerbit Merupakan nama penerbit. Hati-hati, jangan rancu dengan nama pencetak. Kota Merupakan kota tempat penerbit. Jika ada lebih dari satu nama, pilih yang pertama tertulis. Contoh: Gombong, Jawa Tengah Englewood Cliffs, N.J. d. Jangan menyingkat judul jurnal. e. Jangan gunakan GELAR akademik pengarang. Dari penjelasan yang telah saya berikan saya harap para pembaca sekarang dapat lebih memahami apa itu daftar pustaka serta cara penulisannya yang benar sesuai dengan aturanaturannya. Posted by Efa at 12:20 AM1 comments