UNIVERSITY OF BRADFORD INTI Franchise Programme Jan 2011 Session

ENG2052M

TECHNOLOGY OPERATIONS MANAGEMENT

Date : April 2011

Time : Duration : 2 hours

CLOSED BOOK Answer 3 questions. All questions carry equal marks.

Candidates will be provided with: MRP Planning Sheet

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Question 1 (a) Describe the historical development of Operations Management and five important concepts that impact today operation management principles and techniques. (50%) (b) Pat was hired as a new operation manager to the fast food restaurant. This restaurant is facing poor service and food poisoning issues. The revenue and profit is deteriorating. Pat has to use 5P to overcome the issues. Define 5P and recommends five activities that Pat shall implement in order to address the issues. (50%) Question 2 (a) Describe product life cycle and analyze why understanding of product life cycle is important for putting together a proper operations strategy. (50%) (b) Operation sets performance objectives in order to gain competitive advantages. Describe five performance objectives and what do each of them means in the context of operations. Illustrate your answer by using a company of your choice (e.g. IKEA or DELL). (50%) Question 3 (a) Discuss the development of job design approaches. (50%) (b) Environment and Green are two key words now in product design. You are an Integrated Circuit manufacturer. Explain the benefits of environmental friendly design to your manufacturing and what are the activities required in order to implement Green manufacturing in your company. (20%) (c) Discuss the three principles of good production line techniques and how cell layout can achieve those principles? (30%) Question 4 (a) Describe the differences between MRP, MRP II and ERP (30%) (b) Develop the material requirement schedule for company manufacture two products (A and B). The bills of material, manufacturing lead times, batch sizes and current inventory levels for components are as follows: (70%) A

C x1

D x2

Bx2

Fx1

Gx1

Ex1

Fx2

Cx1

Dx2

Dx1

Ex1

Fx2

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Item A B C D E F G

LT (weeks) 1 1 1 1 1 1 2

On hand Inventory 0 30 10 20 10 10 100

Allocated Inventory 0 10 5 0 5 0 0

Safety stock 0 0 0 10 0 10 20

Order policy Discrete Discrete Discrete Discrete Discrete 100 50

Yield Stated 100% 100% 100% 100% 100% 100% 100%

Scheduled Receipt 20 at week 4 0 0 0 70 at week 3 0 10 at week 2

The company requires: 40 units of A in week 9 60 units of G in week 10 There is a spares requirement for engineering destructive test of 60 units of C in week 7 and 70 units of F in week 5

Question 5 (a) Discuss in what circumstances the pull scheduling are not suitable to be implemented, justify your reasoning. (20%) You are the consultant and walked into the production floor of the company XYZ. You noticed the operator is clearing some manufactured parts caused by the machine malfunctioning. There are many production parts waiting to be processed and many machines were idling because the technician took a long time to reach the machine to repair it. Production scheduler was talking to the production supervisor about the shipment that has been missed. The company did not hire any engineer but there are a lot of inspector inspected the final products and you can see many scrap part waiting for rework. (b) Identify three types of wastes that are critical to eliminate based on above scenario (30%) (c) Suggest JIT or TQM techniques operation of company XYZ (at least 5 of them) that can be implemented to improve the (50%)

END OF PAPER

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