Field Job Code Job Title Job Type (Special Skills/Volume) Job Description

Details Assistant Manager Operations French Special Skills Job Summary:

Effectively drive and manage change to achieve business goals to have a tight control on operational losses, potential frauds through strong internal audit and staff feed-back mechanisms.

Responsibilities: Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements. To ensure all the daily, weekly and monthly reports, presentations, are prepared within the scheduled deadlines. Ensure all the system related issues are resolved within the specified timelines and escalated whenever required. Monitoring Service Quality of the team to ensure high Customer Service Standards. Reward and Recognize service excellence. Knowledge and experience are shared with team members, providing assistance on referred, and technical issues in a constructive manner. Progress reviews on performance are undertaken within agreed timescales. Provide leadership to team assigned, consistent with group and company policies and standards. Ensure work is distributed and duties allocated between individuals in accordance with their experience and ability. Maintain equipment, systems and general work environment in good condition. Issues and problems are investigated or resolved immediately or escalated to Line Manager. Call coaching and training staff on telephone etiquettes.

Skills Required:

Strong Command of both written and spoken French and English. Ability to write business letters, emails and reports. Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data. Ability to manage a team through preset objectives and coaching. Good analytical skills. Adequate knowledge of accounting standards and accounting principles. Ability to build rapport with people. Strong communication and presentational skills. Good Knowledge in systems, processes and policies/procedures is an added advantage. Flexibility to work shifts 24/7. Contact Center University Graduated 3-5 Years Experience

Department Academic Qualifications Years of Experience Type of Experience

3-5 Years Experience in a contact centre operations environment

Type of Opening (Full Time/Part Time) Location (City & Country)

Full Time

6th of October, Egypt