Exam Title

: Nortel 920-481 : CallPilot Rls. 5.0 Unified Messaging

Version : R6.1

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 1. Your customer relies heavily on the CallPilot servers to exchange messages between sites. Due to the volume of the traffic, the company needs to account for each department's usage. Which bill-back report would you recommend the company regularly generate? A. Network Usage to track long distance charges B. Messaging Usage to track activity on mailboxes C. DTT Usage to track telephone activity to user or department D. Remote Notification (RN) Usage to track the cost of outcalling by mailbox Answer: A

2. A customer has a CallPilot system on a 1002rp server with 2 MPB16-4 cards. The customer has decided to migrate the system beyond the current 96 channels to support fax. Which hardware changes must be implemented? A. Install an additional hard drive. B. Remove the MPB16-4 cards and install 2 MPB96 cards. C. Remove the associated MGate cards and the 7-drop cable. D. Remove the RAID configuration. Answer: B

3. A customer has moved to a new facility. A CallPilot Rls. 5.0 server will be replacing a Meridian Mail with a Symposium Call Center Server. What is the required step? A. Collect the user data and voice segment data. B. Collect menu segments and voice segments. C. Collect announce segments and menu segments. D. Collect the voice segment data and menu call flow data. Answer: A

4. A customer plans to install multiple CallPilot Rls. 5.0 servers into their Private Branch Exchange (PBX) network. They are concerned that unauthorized users may hack the mail system and hear confidential information. Which two security measures should you recommend to increase mailbox security? (Choose two.)
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 A. Increase the password length for mailboxes. B. Force mailbox users to use a prefix on changed passwords. C. Force the mailbox users to use both letters and numbers for their passwords. D. Increase the number of mailbox password changes before users can reuse passwords. Answer: AD

5. Your customer plans to install a new CallPilot Rls. 5.0 system (1005r server) on their multi-site Private Branch Exchange (PBX) network. They have Microsoft Office XP installed on the client desktops. They want to use a CallPilot tool that will allow users to send CallPilot messages using the voice and fax number fields directly from Microsoft Outlook Contacts both to CallPilot and non-CallPilot users. Which application provides this functionality? A. My CallPilot B. CallPilot Reporter C. Desktop Messaging D. Lotus Notes or Microsoft Outlook Answer: C

6. A customer has CallPilot Rls. 5.0 servers located in several locations. They use Active Directory to track employees' information. They would like to have a single administrator for all locations and use the data in Active Directory. Which two features/services would accomplish this? (Choose two.) A. My CallPilot B. pcAnywhere C. CallPilot Manager D. Directory synchronization Answer: CD

7. A growing company is considering the deployment of a CallPilot Rls. 5.0 solution on their Private Branch Exchange (PBX) network that is using an Electronic Switched Network (ESN) dialing plan. However, they are concerned that deploying a CallPilot solution may require changes to their PBX network because the PBX is currently running close to its engineering capacity limit. Which data is required to determine if the
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 network can handle the anticipated messaging traffic? A. trunk utilization data B. switch utilization data C. channel utilization data D. Trunk Group Access Restriction (TGAR) data Answer: A

8. A customer plans to install multiple CallPilot Rls. 5.0 servers and a separate web server for CallPilot administration and My CallPilot application into their Private Branch Exchange (PBX) network. They want to use Application Builder to create a customized fax application to meet their fax needs. Once the fax application is created, they want to reuse some parts of that application in another application. Which two procedures will allow the call handling functions to be used in another application? (Choose two.) A. Save the fax application under a different ID and assign different channels to it. B. Save the fax application under a different ID and assign the same channels to it. C. Copy the blocks that you want to reuse from the fax application and paste them into another application. D. Save the group of call handling functions that you want to reuse as a separate application and import it into other applications. Answer: CD

9. A customer plans to install multiple CallPilot Rls. 5.0 servers and a separate web server for CallPilot administration, My CallPilot, and CallPilot Reporter into their Private Branch Exchange (PBX) network. They want to use Audio Messaging Interface Specification (AMIS) and Enterprise Networking solutions to connect all the CallPilot servers. They also require CallPilot Reporter to determine whether AMIS and Enterprise Networking have access to sufficient channel resources for the networking traffic load. Which report meets their needs? A. Productivity report B. Networking Activity report C. Service Quality Detailed report D. Open Networking Activity report Answer: B
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10. A customer has a Meridian Mail 11 that has many voice segments and fax items. They want to migrate from Meridian Mail to CallPilot Rls. 5.0 to obtain the messaging functionality of CallPilot. However, they are concerned about data being lost during the migration of the Meridian Mail to CallPilot. What is the guideline for this type of migration? A. Perform the migration in one session, migrate all voice segments and fax items to CallPilot, and then create the applications using Application Builder before migrating the remaining data. B. Perform the migration in multiple sessions, migrate all voice segments and fax items to CallPilot, and then create the applications using Application Builder before migrating the remaining data. C. Perform the migration in one session and create call flow in CallPilot and then migrate voice segments and fax items from Meridian Mail to import into applications. D. Perform the migration in multiple sessions, create call flow in CallPilot, and then migrate voice segments and fax items from Meridian Mail to import into applications. Answer: B

11. A customer plans to deploy a multi-site CallPilot Rls. 5.0 solution. They want to exchange voice and fax messages with other CallPilot systems and voice messages with other systems that support Audio Messaging Interface Specification (AMIS) protocols. They also plan to define remote sites in the network database. Which CallPilot networking solutions should you recommend to meet their requirements? A. Enterprise and AMIS Networking B. Integrated AMIS and VPIM Networking C. AMIS and Network Messaging Services (NMS) Networking D. Enterprise and Voice Profile for Internet Mail (VPIM) Networking Answer: B

12. Remote monitoring of CallPilot servers can be secured using the SSL certificate provided with the CallPilot server. Your customer maintains connections between sites using secure VPN sessions. What would you advise your customer do if the VPN connection was disabled? A. Require SSL encryption. B. Continue sessions without security.
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 C. Require authentication and SSL encryption. D. Use a third-party certificate to verify digital signatures. Answer: D

13. Click the Calculator button. Your customer plans to install three CallPilot Rls. 5.0 systems (600r servers) into their multi-site Private Branch Exchange (PBX) network. They require 10 voice channels, 3 speech recognition channels and the remaining channels for fax to support the proposed CallPilot Rls. 5.0 systems. Assume that the 600r server has 24 Digital Signal Processing (DSP)/Media Processing Units (MPUs). What is the maximum number of fax channels for this configuration? A. 1 fax channel B. 2 fax channels C. 8 fax channels D. 11 fax channels Answer: A

14. Your customer has a new CallPilot Rls 5.0 with some menu driven applications for callers to reach sales and customer service. They would like to verify design and flow. Which application can you use to verify call flow? A. My CallPilot B. CallPilot Manager C. CallPilot Reporter D. Application Builder Program Diagnostics Answer: D

15. Your customer has a CallPilot Rls. 5.0 system. They want users to be able to send customized CallPilot fax messages with the company custom fax cover page to multiple recipients. The customer also has very specific time constraints. Which application should you use to provide this service in the shortest amount of time? A. My CallPilot
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 B. CallPilot Reporter C. Application Builder D. Desktop Messaging Answer: D

16. A customer plans to install a new CallPilot Rls. 5.0 system (1005r server) on their multi-site Private Branch Exchange (PBX) network. They want to have faxes and voice messages delivered to their employees' individual email accounts. The Message Forwarding Rule will allow individuals to control this as needed. Which items would meet their needs? A. CallPilot Manager and Mailbox class B. CallPilot Reporter and CallPilot Manager C. Application Builder and Voice Forms D. Desktop Messaging and My CallPilot Answer: D

17. In preparation for their CallPilot Rls. 5.0 upgrade, your customer has mandated new security policies. The customer now requires authentication mechanisms on all their networked messaging systems to protect company messages against unlawful access by outside parties. What does Nortel recommend to further protect call messages in this environment? A. Ensure that port 25 is unblocked. B. Encrypt passwords in transmission. C. Encrypt messages to prevent playback. D. Implement command and response authentication. Answer: B

18. A customer has a CallPilot Rls. 5.0 system on a 703t server and wants to migrate to a 1005r server. They are concerned about migrating CallPilot information when data is transferred. Which three items are required to set up a new server? (Choose three.) A. the user data, including voice greetings B. backup medium for existing CallPilot data
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 C. the new server serial number and key code D. upgrade wizard downloaded from Enterprise Solutions PEP Library E. the voice services information (menus, services, and announcements) Answer: BCD

19. A large customer wants to convert from Meridian Mail 13 to CallPilot Rls. 5.0. The main site will have the messaging system that provides messaging for several Meridian 1 Option 11C systems using Network Messaging Services (NMS). They have several announcement recordings on Meridian Mail by the company spokesperson that they want to use in the new applications that are to be created with CallPilot Rls. 5.0. Which procedure should you plan as part of the migration to meet the customer's requirement? A. importing of the voice segments over the access ports B. using the conference feature to record the announcements to tape C. migration of the voice segments for the announcements from Meridian Mail to CallPilot D. nothing; the announcements must be re-recorded because segments from Meridian Mail cannot be migrated Answer: C

20. A new CallPilot Rls. 5.0 server will be replacing a large Meridian Mail. The Meridian system will require a multi-session data collection. Which database part must be collected on the last tape? A. Collect user data and voice segments on the last tape to ensure that they are migrated at the last step. B. Collect voice messages and Call Center prompts on the last tape to ensure that they are migrated last. C. Collect the Shared Distribution Lists (SDLs) and Personal Shared Distribution Lists (PDLs) on the last tape to ensure that they are migrated at the last step. D. Collect network data and voice segments on the last tape to ensure that they are migrated last. Answer: C

21. A customer is planning a new multi-site CallPilot Rls. 5.0 solution. They want to use Enterprise or Voice Profile for Internet Mail (VPIM) networking to connect the CallPilot systems. They require that the CallPilot solution support name dialing for remote addresses. Using CallPilot Manager, which feature should you recommend?
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 A. Message Delivery Configuration B. Network Message Service (NMS) C. Message Names Networking Configuration D. Names Across the Network (NAN) or Enhanced NAN (ENAN) Answer: D

22. A small city has CallPilot Rls 5.0 on their telephone system. City residents speak two different languages, and the city wants their citizens to speak with someone in the language of their choice. Using Application Builder, which application will satisfy this request? A. Bilingual B. Dial-thru C. Announcement D. Automated Attendant Answer: D

23. Your customer wants to ensure backup connectivity to all its remote CallPilot servers from its network management location at the main site. Which two options are supported on a CallPilot Rls. 5.0 system to provide management to the remote sites? (Choose two.) A. dial-up modem B. Virtual Private Networking (VPN) C. Remote Desktop Connection (RDC) D. Routing and Remote Access Service (RRAS) Answer: CD

24. CallPilot Manager provides visibility into remote CallPilot servers. Your customer is planning to centralize the CallPilot administration tasks. What must you consider before implementing this design? A. network access to remote sites B. number of CallPilot users at the remote sites C. CallPilot networking protocols used between servers D. number of Operational Measurement (OM) reports desired to maintain network
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