Académique Documents
Professionnel Documents
Culture Documents
Content
Objective Current Environment ICT Framework and Gap Analysis Implementation Strategy
Objective
The Public Sector ICT Strategic Plan (PSISP) 2011-2015 is intended to achieve the Governments ICT vision & mission for the next 5 years
The ICT Strategic Plan will establish the strategic ICT direction and mechanism for continuous ICT development in the Malaysian Public Sector.
CURRENT ENVIRONMENT
Revenues
1. Maintenance
E-Counter
By 2011: Digital document management system established By 2012: 70% of intra-government letters/memos, invitations, circulars and meeting minutes online By 2012: 90% of meeting invites online
5. Info Government
6. Downloading Services, National Archives and e-Library
Operational KPI/Targets
% Online Services = 25% % Online Transactions = 25% % Pop >18yrs has 1MY Email = 30%
Establishment: - 2012: 50% of all 18-above have account - 2015: 100% of all 18-above have account Usage of Value Added Services: - 2012: 15% of registered users - 2015: 30% of registered users - 2020: 50% of registered users
7. Transaction Fees (paid for transaction over online, mobile, kiosks) 8. Kiosk Connectivity
3
4 Increase global awareness 5 6 Enhance credibility 8
7
Introduce policy incentives to encourage M&A Increase dedicated sales representation in target markets Run trade missions to target markets
0 Management Processors are not applied at all 1 Processors are ad-hoc and disorganized 2 Processors follow a regular pattern 3 Processors are documented and communicated 4 Processors are monitored and measured 5 Best Practices are followed and automated
1 Identity and Access Management 2 Desktop, Devices and Server Management 3 Security and Networking 4 - Data Protection and Recovery 5 - IT and Security Process
12
SMS
WAP
WEB
IVR
COUNTER
CHANNEL
myGovernment Portal
Agencys Portal
GATEWAY
ON LINE SERVICES
ENABLING ENVIRONMENT
Policy / Legislation People and Culture
Change Management
ICT Governance
13
Gap Analysis
Limited online offerings (1,547) versus total no of services (13,682) eg ePBT, eTanah, eKasih etc Lack of knowledge management initiatives by agencies - level 1 of ICT effectiveness study
Intellectual Property
myGovernment Portal
Agencys Portal
GATEWAY
Compartmentali sation of agencies services Numerous centrally developed back office application eg eSPKB, eProcurement, HRMIS, GFMAS. Agencies specific back end databases need to be develop eg transport, crime etc ICT Infrastructure maturity is still at basic 14
ON LINE SERVICES
PAPERLESS INITIATIVES
IPR need to belong to the Government for easy roll-out and global commercialisation
CM is still at level 2 and need to be addressed esp the implementation challenges in terms of the policies, plans & procedures development and skill / expertise deployment
Good Governance
Connected Government
7 ICT STRATEGIES
Cultivate Performance Culture to ensure accountability for outcomes and drive performance
15
1.
Development of online services under the initiative of myRakyat, myBusiness, myWorkforce and ePayment
MAMPU
1.
2.
MAMPU
2.
One (1) digital document management system by its relevant agencies by 2011 One (1) Transport Intelligence System Application established by 2013
3.
MOT
3.
4.
KDN/PDRM
4.
16
Lead Agency
JPA/MAMPU
KPI
5. ICT skill repositories by 2012 and the deployment of an Integrated Talent Management framework 50 agencies ISMS certified per year
5.
6.
MAMPU
6.
7.
MAMPU
7.
17
Lead Agency
MAMPU
KPI
8. Implementation to first 30 agencies
8.
Develop one (1) Service Intelligence (SI) application for a real time intelligence capability Deployment of Performance Management Tool
9.
MAMPU
9.
MAMPU
10. ICT Self Assessment Tool implemented and applied by a minimum of 25 Agencies by 2012
18
Lead Agency
MAMPU MAMPU
KPI
11. A minimum of next five (5) agencies by 2012 12. Minimum of five (5) agencies by 2012
MAMPU
13. A minimum of additional one (1) National Registry by 2013 14. Implementation of Knowledge Management Hub Phase 1 by 2012
MAMPU
19
Lead Agency
MAMPU
KPI
15. 1Gov*Mail established by 2012 16. 1Gov*Net established by 2011 17. Consolidated Public Sector Data Center established by 2012 18. Mobile initiative by 2011 19. Implementation to next 2 public facing agencies (NRD and Immigration ) 20. Five (5) government agencies by 2012 21. 10 agencies certified by end 2011
20
Paperless Government
2011 Digital document management system established 2012 - 70% of intra-government letters/memos, invitations, circulars and meeting minutes online 2012 - 90% of meeting invites online
21
2012 Development of an Information Architecture (IA) Application for one (1) touch point services for citizens 2013 Deployment of said service and development of an additional one (1) IA Application 2015 Establishment of four (4) IA Applications
2012 Establishment of one (1) Service Intelligence System 2015 Establishment of one (1) Transport, Education and Health Intelligence System each 2011 Implementation of Public Sector Wide Area Network (1Gov*Net) 2012 200,000 users have access to Government Centralised Email Services (1Gov*Mail) 2012 20 agencies tenancy in Public Sector Data Center (1Gov*DC) 2015 A minimum of 10% of ICT Personnel certified in 8 ICT areas recognised by Public Service Department
22
Implementation Strategy
Plateaus or staged implementation Touch point to citizens
Big Fast Result Leverage off current initiatives/resources Clear role and ownership through the practise of a RACI diagram Put in place effective governance and management arrangements
In introducing new applications, start with a basic and simple system. Subsequently, the system should handle transactional processing and eventually, offer fully integrated services across agencies via a set of common systems
Focus on services/feature s that can be implemented quickly or have early big wins such as common transactions on similar infrastructure to be implemented first
Identify small and effective teams of people with clear roles and ownership working together to deliver results across agencies
To ensure continued effort for on-going development and sustainability of these initiatives
23
24