Do the following, as appropriate: * Verify that bpcompatd, vnetd, and Private Branch Exchange (PBX) are running.

Information on how to start PBX is available. See "Resolving PBX problems" in the Troubleshooting Guide. * If necessary, stop and restart NetBackup. * On UNIX and Linux systems, enter the following: /usr/openv/netbackup/bin/bp.kill_all /usr/openv/netbackup/bin/bp.start_all * On Windows systems, enter the following: install_path\NetBackup\bin\bpdown install_path\NetBackup\bin\bpup * The following information applies only to a UNIX or Linux NetBackup master server: Verify that the bprd and the bpdbm processes are running. If these processes are not running, start them. On a Windows master server, verify that the NetBackup Request Manager and NetBackup database manager services are running. If these services are not running, start them. If these processes or services are running, examine the All Log Entries report for the time of the failure to determine where the failure occurred. Do one of the following: * If you cannot view the report or you get a cannot connect on socket error when you try to view it, do the following: Verify again that the NetBackup database manager service or daemon is running. Then, create a debug log directory for bpdbm, retry the operation, and check the resulting debug log. * If you can view the report and have not found an entry that is related to this problem: Create debug log directories for the related processes that were running when the error first appeared. (This process frequently is bpbrm.) Then, retry the operation and check the resulting debug logs. * Verify that the server list specifies the correct master server. * The following information applies only to Windows systems: The master server is designated in the Server to use for backups and restores drop-down in the Specify NetBackup Machines and Policy Type dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and click Specify NetBackup Machines and Policy Type on the File menu. * The following information applies only to UNIX, Linux, and Macintosh systems: The master server is the first SERVER entry in the bp.conf file. * On NetWare target clients: The master server name is the first SERVER entry in the bp.ini file. * Check the following &CompanyName; support Web site to ensure that all recommended NetBackup patches are installed: www.symantec.com/business/support/ Then select "NetBackup" followed by "files and updates." * If failure occurs when you run a user-directed backup from a client, make sure that a user-directed backup schedule exists at the master server. * With NetBackup database extensions: Make sure that the applicable database product has the correct permissions allowing NetBackup to write to the progress log on the client. * The following information applies only to UNIX and Linux systems: If bpdbm has quit when the shutdown script runs on a media server, carefully read the K77netbackup script. It contains details on how to prevent this problem. The script is in /usr/openv/netbackup/bin/goodies. If you change the server list on a master server, stop, and restart the following: The NetBackup database manager and request daemons (UNIX and Linux) or the NetBackup database manager and NetBackup Request Manager services (Windows). * Check the services file. * The following information applies only to UNIX and Linux systems: Verify that the /etc/services file (and NIS services if NIS is used) has entries for the NetBackup services: bpcd, bpdbm, and bprd. On Windows, verify that the %SystemRoot%\system32\drivers\etc\services file has the correct entries for bpcd, bpdbm, and bprd. Also, verify that the following numbers match the settings in the services file: The NetBackup Client Service Port and the NetBackup Request Service Port on the Network tab in the NetBackup Client

Properties dialog box. To display this dialog box, start the Backup, Archive, and Restore interface and click NetBackup Client Properties on the File menu. The values on the Network tab are written to the services file when the NetBackup Client service starts. See "Verifying host names and services entries" in the Troubleshooting Guide. * On Sun Solaris, verify that all operating system patches are installed See the Operating Notes section of the NetBackup Release Notes. * On Windows, verify that the recommended service packs are installed. * When the base NetBackup license key expires, daemons (such as bprd and bpdbm) terminate on the NetBackup server. If these daemons are not running, you are likely to encounter status code 25 errors in the Administration console. Install a valid base NetBackup license key, restart the daemons, and restart the console. * For NetBackup Snapshot Client, the following applies: When many devices are configured on a media server, it may take a long time for the bptpcinfo command to generate the file 3pc. When the backup is run for the first time, the backup may fail with status 25. Make sure that the /usr/openv/volmgr/database/3pc.conf file exists. If it does, rerun the backup. If the backup fails again, run the bptpcinfo manually to generate the file 3pc., then try the backup again.