Offici

Offici

9th FINA World Swimming Championships (25m)

9th - 13th APRIL 2008 M.E.N. ARENA MANCHESTER

VOLUNTEER INDUCTION AND EVENT HANDBOOK

CHAMPIONSHIP SPONSORS AND SUPPORTERS LOGOS

This event wouldnt be possible without the support of the following companies and organisations
Official Partners National Partner Goodwill Partner

FUNDING PARTNERS
Manchester City Council
Following the success of the XVII Commonwealth Games in 2002, Manchester has developed a worldwide reputation for hosting major international events that benefit the community by attracting visitors and investment to the city. The event is one of a number of world championships coming to the City in 2008 along with the UCI Track Cycling World Championships and the Hi-Tec World Squash Championships, as well as the UEFA Cup Final. Find out more at www.manchesterworldsport08.com

Northwest Regional Development Agency (NWDA)

The NWDA leads the economic development and regeneration of Englands North West and is responsible for: supporting business growth and encouraging investment. matching skills provision to employer needs. creating the conditions for economic growth. connecting the region through effective transport and communication infrastructure. promoting the regions outstanding quality of life. Find out more at www.nwda.co.uk

British Swimming
National Suppliers Funding Partners

British Swimming is the National Governing Body for Swimming, Diving, Synchronised Swimming, Water Polo and Open Water in Great Britain. It is responsible internationally for the high performance representation of the sport. The members of British Swimming are the three Home Countries National Governing Bodies of England (Amateur Swimming Association), Scotland (Scottish Amateur Swimming Association) and Wales (Welsh Amateur Swimming Association). British Swimming seeks to enable its athletes to achieve gold medal success at the Olympics, Paralympics, World Championships and Commonwealth Games. Find out more at www.britishswimming.org

UK Sports National Lottery funded World Class =Events Programme

This programme aims to secure sporting events of strategic importance that deliver a range of lasting benefits. These include economic, social and cultural benefits as well as improving sporting performance by home athletes, encouraging participation and leaving a legacy of facilities and development initiatives. Over 100 sporting events have been staged in the UK through the programme since 1997. Find out more at www.uksport.gov.uk
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TABLE OF CONTENTS
PAGE

CHAMPIONSHIP SPONSORS AND SUPPORTERS LOGOS FINA Partners National Suppliers Goodwill Partner Funding Partners FUNDING PARTNERS TABLE OF CONTENTS HELLO AND WELCOME TO THE TEAM VOLUNTEER CREW Working Together BACKGROUND AND KEY FACTS 9th FINA World Swimming Championships (25m) 2008 PARTICIPATING COUNTRIES CULTURAL AWARENESS EVENT PROGRAM Sat 5th Sun 6th Mon 7th

1 1 1 1 1 2 3&4 5 7 7 8 8 10 11 12 12 12 12

Tues 8th Wed 9th Thurs 10th Fri 11th Sat 12th Sun 13th CHAMPIONSHIP MASCOT VOLUNTEERING ESSENTIALS Personal Presentation and Belongings Rest and Meal Breaks Uniform Accreditation Transport Reimbursement of Expenses Post event celebrations COMMUNICATION Volunteer Crew Room Briefings Notice Boards ACCREDITATION

12 12 12 12 12 12 13 14 14 14 14 15 15 15 15 16 16 16 16 16

COMPETITION SCHEDULE FUNCTIONAL AREAS (FA) Volunteer Management Team Sport PR and Communications Media Operations Broadcast Venue Operations Accommodation and Transport IT Accreditation Protocol Legacy A DAY IN THE LIFE OF A VOLUNTEER CREW MEMBER Before You Leave Home Arrive at the Venue Perform Your Duties End of the Day MAP(S) City Plan

17 18 18 18 18 18 18 19 19 19 19 19 19 20 20 20 20 20 21 21

M.E.N SEATING PLAN VOLUNTEER CHARTER Professional Behaviour Responding to Complaints Responding to Media Enquiries Confidentiality HEATH AND SAFETY Lost Property Lost or Found Persons Emergency Procedures Incidents and Accidents FURTHER VOLUNTEERING EXPERIENCES Manchester Event Volunteers British Swimming Personal Development Plans North West Sports Volunteering NOTES

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HELLO AND WELCOME TO THE TEAM

Dear Volunteer,
Manchester always likes to do things differently and you will be playing an important part in helping the city deliver its promise to bring the world a Championships like no other swimming event has been seen before. With innovative sports presentation along with sound and lighting, together we will be delivering a world class show. Of course all this wouldnt be possible without you and your fellow volunteers. Youre part of the team who, behind the scenes, will make sure everything goes like clockwork so the competition in the pool can be at its best. For British Swimming hosting the Championships will provide British athletes with the opportunity to compete against the world on home soil with the advantages this brings, a chance for our coaches to experience the pressure of the international stage and give us the opportunity to increase the knowledge and expertise of our technical officials, event management and volunteers. This is an important part of our preparations for the London Olympic Games in 2012. The eyes of the world will be on Manchester as our British Team competes against athletes from across the world. Thanks for your support and help in cheering them on so they can make the most of the home advantage. Thank you very much for volunteering! David Sparkes, Chief Executive, British Swimming

On behalf of the Local Organising Committee

I would like to thank you for your contribution to, and support for, the 9th FINA World Swimming Championships 25m 2008. This is the first World Swimming Championships ever to be held in the UK and more than 800 athletes from over 120 countries are expected to participate. At this point it would be remiss of me not to acknowledge the tremendous help and support we have received from all the stakeholders and particularly FINA, UK Sport, British Swimming, the Northwest Regional Development Agency, Manchester City Council and all our commercial partners without whose invaluable support this Championships would not have been possible. Major sporting events provide many benefits to host cities, regions and countries including economic benefit and enhanced international image, profile and reputation, but equally important for Manchester and the city region is the opportunity for local people to participate in and enjoy these events as volunteers. But it is not just the quality of the organisation, the global media images and British medal success (fingers crossed!) that determine the real success of such an event the quality of the welcome and the overall visitor experience are probably one of the longer lasting and most valuable impressions and this is where you, the volunteers, can make your mark and reputation. Our aim is to present a World Swimming Championships unlike any other and we look forward to working with you and delivering a show to remember. A show that leaves a lasting impression on all those participating in and attending the Championships including you, the volunteers, without whom none of this would be possible. So on behalf of all the stakeholders can I thank you once again for your contribution and support. Believe me, it is very much appreciated. Enjoy the show and the experience! Peter Knowles Chief Executive, World Swimming Championships 2008 Ltd

VOLUNTEER CREW
Thank you for your interest in volunteering for the 9th FINA WORLD SWIMMING CHAMPIONSHIPS (25m) 2008. We understand that volunteering requires a great deal of dedication and commitment so we hope that this handbook will provide you with all the information you need to know to volunteer at the event. During five days of heat sessions and intense finals you will be part of the event team hosting 800 elite swimmers from over 120 countries, national and international journalists and broadcasters, accredited personnel and thousands of spectators, not to mention 7500 fans at each session. As a volunteer you are a vital part of the team, an ambassador for the event, the City of Manchester and the UK. Keep this guide with you, along with contact details of new friends and event memorabilia to ensure you have a rewarding and fun experience.

WORKING TOGETHER
Team work is the key to success so we would like you to remember S.P.E.E.D.Y to make this the best championships ever!

BACKGROUND AND KEY FACTS

9th FINA WORLD SWIMMING CHAMPIONSHIPS (25m) 2008
The international governing body for world swimming is FINA (Federation Internationale de Natation) headquartered in Lausanne, Switzerland and one of their key roles is the organisation of two world swimming championship events.
The World Short Course (25m) Swimming Championships are held every two years in the even years since 2000 i.e. 2002, 2004 etc whilst the World Aquatics Championships featuring both long course (50m) and open water swimming and also water polo, diving and synchronised swimming competitions are held every two years in the odd years i.e 2001, 2003 etc. In 2004 FINA awarded the 9th FINA World Swimming Championships 25m to British Swimming and Manchester City Council and in 2005 a local organising committee, World Swimming Championships 2008 Ltd was established. It is this company, supported by Manchester City Council, UK Sport, Northwest Regional Development Agency (NWDA) and British Swimming that is responsible for the organisation of the event in the UK. The first World Short Course Swimming Championships took place in 1993 in Palma de Mallorca, Spain, and was then followed every two years with events in Rio de Janeiro, Brazil (1995), Gothenburg, Sweden (1997) and Hong Kong, China (1999). Beginning in 2000, the event has been held in the even years, with the Championships being held in Moscow, Russia (2002), Indianapolis, USA (2004) and Shanghai, China (2006). Following Manchester the event will be held in Dubai, United Arab Emirates (2010) whilst the host city for the 2012 World Swimming Championships 25m will be determined here in Manchester. The World Short Course Championships take place in a 25m pool whereas an Olympic size pool is 50m long. There are prize money and world-record bonus incentives for top performances by athletes. The event is the first World Swimming Championships ever to be held in the UK and the last major swimming and aquatics competition in the lead up to the 2008 Beijing Olympic Games. Over 800 athletes from more than 120 countries are expected to attend the biggest World Short Course Championships ever! Two huge temporary pools filled with more than two million litres of water will be constructed in the MEN Arena. This is the first time this has been done in a major music and entertainment venue and the spectacular lighting and sound displays will make the 9th FINA World Swimming Championships the first of its kind in the world.

SUPPORT your team mates and coordinate your actions with

fellow volunteers.

PREPARATION is the key to master your specific role with

confidence.

ENJOY yourself and have an unforgettable experience. ENGAGE your eyes and ears at all times to enhance your knowledge
and awareness.

DO show each other respect and show interest and appreciation for
other peoples cultures and backgrounds.

YELL if you need to ask questions or require advice.

BACKGROUND AND KEY FACTS CONTINUED

Southport born Francesca Halsall, who won 2 silver medals in the 2006 Commonwealth Games, will be competing at the Championships and City fan James Goddard, 24, is no stranger to major meetings having finished fourth at the 2004 Athens Olympics. Six times world short course gold medallist, Mark Foster, will become the oldest competitor ever to have competed at a World Championships just a month off his 38th birthday. Even when athletes have stopped competing their involvement doesnt always finish; former Olympic bronze medallist and world championship silver medallist, Graeme Smith from Bramhall, will be one of two athlete liaison officers working at the Championships and Head of Public Relations for the Championships is five times World Swimming Champion, James Hickman. We hope you will support all of our athletes throughout the course of the Championships.

PARTICIPATING COUNTRIES
The following is a list of countries that have applied to date to participate in the event at the time of going to print (March 2008) ALB Albania ALG Algeria ARG Argentina ARM Armenia AUS Australia AUT Austria AZE Azerbaijan BAH Bahamas BAR Barbados BEL Belgium BLR Belarus BOL Bolivia BOT Botswana BRA Brazil BUL Bulgaria BUR Burkina Faso CAN Canada CAY Cayman Islands CGO Congo CHN Peoples Republic of China CIV Ivory Coast COK COL CRC CRO CUB CYP CZE DEN DOM ECU EGY ESA ESP EST FAR FIN FRA FSM GBR GEO Cook Islands Colombia Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Spain Estonia Faroe Islands Finland France Federated States of Micronesia Great Britain Georgia Germany Ghana Gibraltar Greece Grenada Guatemala Hong Kong, China HON Honduras INA Indonesia IND India IRI Iran IRL Ireland ISR Israel ISV US Virgin Islands ITA Italy JAM Jamaica JPN Japan KEN Kenya KGZ Krygyzstan KOR Korea KSA Saudi Arabia KUW Kuwait GER GHA GIB GRE GRN GUA HKG LAT Latvia LBA Libya LCA St Lucia LES Lesotho LIB Lebanon LUX Luxembourg MAC Macau, China MAR Morocco MDA Moldova MDV Maldives MGL Mongolia MIL Marshall Islands MLI Mali MOZ Mozambique MRI Mauritius MTN Mauritania NAM Namibia NCA Nicaragua NED Netherlands NEP Nepal NGR Nigeria NOR Norway NZL New Zealand PAK Pakistan PAN Panama PAR Paraguay PER Peru PHI Philippines PLE Palestine POL Poland POR Portugal ROU Romania RSA South Africa RUS Russia RWA Rwanda SEN Senegal SEY Seychelles SIN Singapore SLE Sierra Leone SLO Slovenia SRB Serbia SRI Sri Lanka SUD Sudan SUI Switzerland SVK Slovakia SWE Sweden SWZ Swaziland SYR Syria TAN Tanzania THA Thailand TKM Turkmenistan TOG Togo TPE Chinese Taipei TRI Trinidad and Tobago TUN Tunisia TUR Turkey UAE United Arab Emirates UGA Uganda UKR Ukraine USA United States of America UZB Uzbekistan VEN Venezuela VIN St Vincent & the Grenadines ZAM Zambia ZIM Zimbabwe
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CULTURAL AWARENESS
Personal space

EVENT PROGRAMME
A Different Perspective
Time has little meaning. Frantic haste is seldom seen. Small comfort zones. The smaller and more crowded the better. Two handed hand shake. Bowing. Kisses on one or two cheeks.

British Perspective
Time is valued and measured. Punctuality is important. Large comfort zones. The bigger the better. One handed hand shake or casual Hi or Hello.

S.P.E.E.D.Y Tips
You may have to be a little more patient but still be punctual with international visitors. Please do not become upset if someone enters your personal space. Take the cue from the visitor. Introduce yourself and speak clearly. Refer to them as international visitors or guests. Please do not be offended if a visitor does not make eye contact or makes more eye contact than you would expect. Please avoid discussion around topics such as politics or religion Have a friendly and helpful I can do attitude. Avoid jargon and acronyms. Do not raise your voice.

Sat 5th
0900 World Swim against Malaria event at MEN Arena

Tues 8th
0900 FINA Extraordinary Congress, Manchester Town Hall 0900 FINA World Sports Medicine Congress(Day2) at Manchester Conference Centre 1800 MCC/LOC Welcome Reception at Manchester Town Hall

Thurs 10th
1000 Day Two Heats 1300 WSCA Coaching Clinic(Day1) 1500 Observer Programme(Day1) 1900 Day Two Finals

Sat 12th
0900 Day Four Heats 1300 WSCA Coaching Clinic(Day3) 1600 World Swimming Championships 2012 Press Conference at MEN Arena 1630 Day Four Finals 2030 FINA Gala Dinner at Manchester Town Hall

Time Personal space Methods of Greeting

Sun 6th
1800 World Sports Medicine Congress, Welcome Reception at Museum of Science and Industry

Mon 7th
0900 FINA World Sports Medicine Congress(Day1) at Manchester Conference Centre 1500 Technical Meeting at Manchester Town Hall 1700 Technical Officials Meeting at Manchester Town Hall 1930 FINA World Sports Medicine Congress Dinner at Manchester Town Hall

Fri 11th
1000 Day Three Heats 1300 WSCA Coaching Clinic(Day2) 1500 Observer Programme(Day2) 1900 Day Three Finals

Wed 9th
1000 Day One Heats 1800 Opening Ceremony at MEN Arena 1900 Day One Finals

Eye Contact

Polite and sincere.

Direct stare.

Sun 13th
0900 Day Five Heats 1500 Day Five Finals 1730 Closing Ceremony at MEN Arena 2100 Closing Party at Pure, The Printworks

Honesty / Openness Service

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Highly valued and desired. Promptness and efficiency are highly valued. Speaking quickly.

Diplomacy valued. Friendliness and sincerity are valued.

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CHAMPIONSHIP MASCOT
Manchester is to host the 9th FINA World Swimming Championships 2008, so watch out for one of the more unusual characters preparing for it! Welcome to our championship mascot Speedy the Swordfish. Representing the spirit of the event, Speedy has been chosen for a number of reasons. Speedy is so-named because the swordfish is joint fastest fish in the ocean; capable of notching up an amazing 121kph! The swordfish is at home in waters right around the globe, as is every member of the teams wholl be taking part. Having made the news by appearing unexpectedly on the coast of England last summer, it seems only right that we should take this super-fast fish to our hearts here in the North West and give Speedy the Swordfish our support as Championship mascot. GO SPEEDY! For information about using the mascot for illustration, please contact the World Swimming Championships, Manchester 2008 Marketing Team on 0161 234 5252.

VOLUNTEERING ESSENTIALS
The event management team is made up of a number of functional areas (FAs); Sport, Sport Presentation, Media Operations, Broadcast, Accommodation and Transport, PR and Communications, I.T., Accreditation, Legacy, Protocol, Venue and Volunteer Management. You will be allocated in your role to one FA, possibly two, and contact details for these colleagues can be found within the section on FAs later on in the Handbook.

Personal Presentation and Belongings

When on shift, wear your uniform with pride to identify you as a member of the event team, ensuring you look neat and tidy at all times. When you are not on shift please take off your uniform; if you hope to watch any swimming before or after your shift, you will obviously need to bring a change of clothes. You are advised not to bring valuables to work. We will not assume responsibility for loss, theft or damage to personal property. The use of personal mobile phones is not permitted inside the venue whilst working unless authorised by your FA leader.

Rest and Meal Break

Adequate rest and meal breaks will be determined by each FA as and when appropriate. Food will be supplied for all colleagues based at the MEN, however it may not be possible for food to be delivered to colleagues who are not based at the MEN. Please clarify this with your FA Leader if you are unsure.

Uniform
Your uniform will consist of a polo shirt, fleece, tracksuit bottoms and will be allocated according to volunteer roles.

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VOLUNTEERING ESSENTIALS CONTINUED

Accreditation
Do not forget your accreditation pass as you will not be allowed into the venue without it. If you lose your pass, please let your FA leader know immediately. Specific details on the Accreditation process can be found in the section on Accreditation later in the Handbook.

COMMUNICATION
Effective and efficient communication is vital to ensure the success of the 9th FINA WORLD CHAMPIONSHIPS (25m) 2008. It is therefore important that you understand that the following methods of communication will be utilised throughout the event.

Reimbursement of Expenses
MEN Arena based volunteers will receive a 5* daily subsistence allowance along with a lunch pack/refreshments whilst on duty. Volunteers not based at MEN Arena will receive a 10* daily allowance but no lunch pack. * This allowance is fixed and is non-negotiable.

Volunteer Crew Room

The volunteer crew room is located on the ground floor room 065. There will be signage directing you to the room once you enter the M.E.N. Arena by the Stage Door on Great Ducie Street. You are advised not to bring valuables to work. We will not assume responsibility for loss, theft or damage to personal property. The use of personal mobile phones is not permitted inside the venue whilst working unless authorised by your FA leader.

Notice Boards
The Volunteer Crew Room located in the M.E.N will post daily updates and information.

Online Registration System or a paper application. Accreditation Passes can be collected from the Accreditation Centre at the Midland Hotel. The Accreditation Centre will be open from 31st March 9th April, 08:00 20:00. You will need to come in person to the Accreditation Centre during this period with a valid photo ID (e.g. passport, driving licence) to collect your Pass. Your Accreditation Pass is a vital part of your uniform that you must bring with you to enter the MEN Arena. If you forget your Pass you will be expected to return to get it so dont leave home without it!

Accreditation
All Participants such as Teams, Media, Broadcasters and, of course, Volunteers must apply and be approved for an Accreditation Pass in order to take part in the World Swimming Championships 2008. Passes contain personal information, including a photograph, of the Participant and are not transferable. As with all major events the personalised Accreditation Pass must be worn to gain access to, and at all times when within, the Venues. You will all have applied either using the

Transport
GMPTE will provide free Metro Link transport to all volunteers with a 9th FINA WORLD SWIMMING CHAMPIONSHIPS (25m) accreditation pass for the period commencing 4th April 2008 to 14th April 2008.

Post event celebrations

The 9th FINA WORLD SWIMMING CHAMPIONSHIPS (25m) closing party will be held on Sunday 13th April at Pure, The Printworks from 9pm. All welcome!

Briefings
FAs will arrange for role specific briefings with volunteer teams daily.

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COMPETITION SCHEDULE (may be subject to change)

Day 1: 9th April 2008 Heat 1000hrs 200m Free 50m Breast 100m Back 200m Fly 100m Breast 100m Back 100m Fly 400m IM 4x100m Free 4x200m Free Final 1730hrs Opening Ceremony 200m Free 50m Breast 100m Back 200m Fly 100m Breast 100m Back 100m Fly 400m IM 4x100m Free 4x200m Free M H W H M H W H M H W H M H W H M H W H 1900hrs 100m Free 400m IM 50m Breast 100m Back 50m Fly 50m Free 100m Back 100m Breast 100m IM 100m Fly 800m Free - fastest heat 4x200m Free W M W M W M W M W M W M SF F F F SF SF F F SF F F F 1900hrs 50m Back 100m Free 50m Fly 200m Back 200m Breast 50m Fly 400m Free 100m Breast 400m Free 50m Free 100m IM WF 200m IM 4x100m Medley 1630hrs M SF 100m Breast W F 50m Back M SF 50m Back W F 100m Free M F 50m Free W F 50m Fly M F 100m Fly W SF 100m IM W F 200m IM M F 50m Breast W F 4x100m M F W F W M W M W M W M W M W F F SF SF SF F SF SF F SF F 1500hrs 100m Free 50m Back 200m Back 200m Breast 100m IM 100m Fly 50m Breast 50m Free 200m Fly 1500m Free - fastest heat 200m Free 4x100m Medley M W M W M W M W M M W M F F F F F F F F F F F F Day 2: 10th April 2008 1000hrs 100m Free 400m IM 50m Fly 50m Free 100m IM 4x200m Free 800m Free W - slow heats M H W H W H M H W H M H Day 3: 11th April 2008 1000hrs 50 m Back 200m Back 100m Breast 400m Free 200m IM 400m Free 200m Breast 4x100m Medley M H W H M H W H M H M H W H M H W H Day 4: 12th April 20008 0900hrs 50m Back 100m Free 100m Fly 100m IM 50m Free 200m IM 50m Breast 4x100m Free W M W M W M W M F F F F F F F F Day 5: 13th April 2008 0800hrs 200m Back 200m Breast 200m Fly 200m Free 4x100m Medley 1500m Free - slow heats M H W H M H W H M H M H

FUNCTIONAL AREAS (FAs)

Volunteer Management Team
The Volunteer Management Team will support your experience as a volunteer throughout the event. Please contact us if you have any queries, questions or concerns either at volunteers@m2008.org or via the Volunteer Crew Room during event time. Key Contacts: Jackie Veal Kirstie Simpson Janine Partington volunteers@m2008.org Training will form a vital part of your volunteering experience and will provide you with valuable information specific to your functional area. All volunteers are encouraged to attend each of the training events scheduled for you where you will have the opportunity to find out about specific roles. However, please see below for an overview of the roles within each FA, some of which will be fulfilled by volunteers.

Sport Presentation
Presentation Floor Management FA Leaders: Lisa Ebsworth lisa.ebsworth@m2008.org Radley Foxon radley.foxon@m2008.org

Media Operations
Media Management Media Tribune Media Centre Photographers Results distribution FA Leaders: Nicole Reynolds Nicole.reynolds@m2008.org Jayne Pearce jayne.pearce@m2008.org

M HH 50m Fly

Sport
Competition management Timing and scoring Athlete support and services Medical Anti-Doping Deck control Team Liaison Technical Officials Warm up and training FA Leader: Charlotte ONeill charlotte.oneill@m2008.org

PR and Communications
Advertising and Promotion Publications Mascot Website FA Leader: James Hickman james.hickman@m2008.org

Broadcast
Host Broadcaster (BBC) liaison Rights Holding Broadcaster liaison FA Leader: Julie Brown julie.brown@m2008.org

M W M W M W M W M W

F SF SF F SF SF SF F F F

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This is a competition schedule only. Training times will be additional, please speak to your Functional Area regarding athlete training times.

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FUNCTIONAL AREAS (FAs) CONTINUED

Venue Operations
Management and co-ordination of all venue operations FA Leader: Wendy Walker wendy.walker@m2008.org

A DAY IN THE LIFE OF A VOLUNTEER CREW MEMBER

Protocol
VIP/Guest hospitality Functions and Events FINA liaison Partner Programme Opening and Closing Ceremonies Victory Ceremonies Championship Square FA Leader: Margaret Stevenson margaret.stevenson@m2008.org Being a member of the volunteer crew may not always be glamorous but nonetheless you are a very important part of the event. Below gives you an insight to a typical day at the championships. Pre event planning: 1. Check which venue you are at as some volunteers have duel roles. 2. If unsure, check your shift schedule with your functional area via the Volunteer Crew Room or designated area.

IT
IT infrastructure and operations Print distribution Print operation IT helpdesk FA Leader: Andrew Matthews andrew.matthews@m2008.org

Before You Leave Home

check you have your accreditation pass and bag ensure your uniform looks smart and clean note the start time of your shift and plan to arrive at least five minutes prior to this fill your drinks bottle know how you are going to get to your venue set off in plenty of time to arrive punctually for your shift

Arrive at the Venue

enter the venue through the appropriate entrance sign in at the Volunteer Crew Room or designated area ensure that you receive your meal voucher (if applicable) check the notice board for any updates and new information check your daily schedule and arrive in time for your daily brief report to your FA leader

End of the Day

report to your supervisor and inform them if you are leaving the building check roster for next shift sign out at the Volunteer Crew Room or designated area collect daily expenses allowance exit venue through appropriate exit put your feet up and reflect on a job well done N.B. Lunch vouchers will be available from the M.E.N from the 4th April 2008 onwards.

Accommodation and Transport

Accommodation management Transport management Airport Meet and Greet VIP cars Team/VIP/Media/Technical Officials Shuttles Car parking Transport/Accommodation Help Desks FA Leader: John Braithwaite john.braithwaite@m2008.org

Accreditation
Accreditation management Preparation and distribution of passes Accreditation Help Desks Day Passes Issue resolution FA Leader: Andy Smith andrew.smith@m2008.org

Legacy
Legacy Programme Primary Schools Gala AGMA Districts Gala Community engagement FA Leader: Juliet Williams juliet.williams@m2008.org

Perform Your Duties

Enjoy yourself and show the world how much fun you are having as a volunteer!

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USEFUL MAPS CITY PLAN

MEN Arena Competition Venue Championship Square Cathedral Gardens Pure, The Printworks Official Hospitality Venue Manchester Town Hall The Midland Host Hotel

M.E.N. SEATING PLAN

Athlete Seating Media
215 214 B 213 C 212 D 112 211 E 111 F 110 109 G 108 107 H

POOL

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Manchester Aquatics Centre Training Venue Manchester Airport 10 miles/15km

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M 202 203

L 204

I 106 207 105 J K 206 205

Training Pool

V.I.P.

V.I.P.

Competition Pool

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VOLUNTEER CHARTER
Professional Behaviour
Volunteers will work in different roles across all teams but wherever you are working you will be in contact with a variety of people such as athletes, officials, spectators, contractors and other volunteers. At all times it is expected that you will be: Polite and Professional Welcoming and Friendly Knowledgeable and Informed Energetic and Enthusiastic Visible and Proactive All volunteers must not: Eat, smoke or chew gum in view of the general public Sit in designated spectator seating Ask for autographs or take photographs
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HEALTH AND SAFETY

Responding to Media Enquiries
All requests from members of the media for comments or information should politely be directed to your FA leader. This will ensure the accuracy of all information given to the media. Do not give interviews; appear in promotions, advertisements or endorsements.

Consume illegal drugs or alcohol prior to and during working hours Use obscenities, offensive language or inappropriate jokes Liaise with family or friends when on shift

Volunteers Clothing
Do not wear volunteer crew kit when not on duty or when spectating.

Responding to Complaints
Despite all our efforts, there may be times when things will go wrong and you will have to deal with someone who is unhappy. When dealing with any type of conflict or problem remember the following S.P.E.E.D.Y tips: Apologise and attempt to diffuse the situation Listen carefully and be empathetic Explain what actions you will take Seek help from your team leader if needed

We are committed to providing you with a safe working environment. All volunteers are required to be familiar with the security and emergency arrangements and procedures for the venue. However as a volunteer you are asked to remain vigilant for potential breaches of security or situations of risk since you may be the first to observe an incident or accident. Please remember the following S.P.E.E.D.Y tips: Never put yourself at risk Ensure public safety Report any issues to your FA leader immediately Familiarise yourself with the venue plan and where the assembly points are Know where first aid assistance is located Take care when lifting and carrying equipment

Report any potential hazards to your FA leader immediately Pick up litter and move obstructions

Lost Property
If a spectator who has lost property approaches you, direct them to the lost property area located at the Customer Services Desk (Hunts Bank entrance). If you find items that appear to be lost property pass them to your FA leader. When you come across an unattended item be vigilant and report to your FA leader.

Reassure them that every effort will be made to reunite them with their companions Contact your FA leader or take them to the Customer Services Desk (Hunts Bank entrance).

If you suspect a suspicious package: Stay calm Contact a member of MEN staff DO NOT open it

Emergency Procedures
All MEN staff are trained in the detailed venue emergency operation plan. If you discover a fire: Keep calm Contact a member of MEN staff immediately Do not tackle the fire yourself If evacuation takes place: DO NOT stop to collect belongings DO NOT use the lifts DO NOT re enter the building unless authorised to do so

Incidents and Accidents

In case of an emergency your first point of contact must be a qualified first aider and paramedics will be onsite to provide this. Stay with the person until medical assistance arrives. Assist emergency crew ONLY if asked by them to do so. Contact your FA leader and complete the required incident form as soon as possible. Remember to record how the incident occurred, the consequences and the details of any persons involved including witnesses.
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Confidentiality
As a member of our team you have an obligation to protect confidential information about the championships and other parties. Never discuss or disclose such information to anyone other than persons authorised to receive it.

Lost or Found Persons

You may be approached or come across a person that has been separated from their family or friends. If this happens: Stay calm and stay with them

FURTHER VOLUNTEERING EXPERIENCES

Manchester Event Volunteers
Manchester Event Volunteers provide volunteering opportunities at over 100 large events in Manchester area and many long term volunteering opportunities. Join the volunteering community and find out how to get involved at www.mev.org.uk

NOTES
For more information on our services and information to support you in developing your volunteers or yourself as a volunteer please log onto www.sportsvolunteeringnw.org or telephone us on 0161 480 6028.

Sports Volunteering North West

Sports Volunteering North West is an independent not for profit company. Our purpose is to be the North Wests leading independent organisation for volunteering in sports, physical activity and recreation. Our aims are: To be the leading voice for volunteers in Sport To enhance and develop volunteer capacities and capabilities To provide strategic support and advice to volunteers and partner agencies To improve access into volunteering and increase the quality and quantity of volunteers

Personal Development Plans (PDPs)

For any volunteers interested we can provide PDPs. Contact the Volunteer Management Team for information at volunteers@m2008.org Finally, thank you for volunteering enjoy the event and the experience!

British Swimming
There are plenty of opportunites to volunteer in swimming through British Swimming who hold national and international events all year round. If you would like to volunteer for other aquatic events contact nationalevents@ swimming.org or visit the website www.britishswimming.org for more information.
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Official Partners

National Partner

National Suppliers

Funding Partners

Goodwill Partner