DEPARTMENT OF INFORMATION AND KNOWLEDGE MANAGEMENT

INFORMATION MANAGEMENT 2BSTUDY GUIDE

ILK2B (1) 2011

SECTION A: GENERAL 1 Syllabus topic Recent research and developments in technologies such as intranets and portals applied for knowledge management, information retrieval, content management, information organisation and content dissemination. 2 Lecturer Ms Tracy Lefika | Email: tlefika@uj.ac.za| Tel: 011 559 4000 Office:ADD 204/206 (SWC) and Bridge 513 (APK) Consultation hours: Tues: 9:00- 10:00 (SWC) and Thu: 9:30- 10:30(APK) 3 Reader and study material You will find references to prescribed reading and the full-text to these articles inEdulink. 4 Semester Test 1 Date: 22 August 2011 (APK) and 24 August 2011 (SWC) Study: Topics 1-4 Sick Test Date 29 August 2011 (APK) and 31 August 2011 (SWC)covering Topics1-4 To write the sick test you have to hand in a valid medical certificate at the IKM Department. 5 Research Report 1 Due date: 10 August 2011 Cut-off date: 17 August 2011 Please note y Minus 5% per day for submission after the due date y No submissions will be accepted after the cut-off date TOPIC Converting the Bibliographic Chain Model into an effective Idea Channel to enhance the company's Corporate Memory Research Report requirements 1. Formulate the research question and sub-questions to be addressed in your report and organise your research project according to the guidelines provided in class and onEdulink.

2. Follow the specific guidelines for report writing (Edulink: Report writing guidelines). 3. Length: 2500 words, font Arial 10, in single spacing, justify text, margins 2cm all round. 4. Use at least 15 references (articles and books). Of the 15 references 10 have to be from academic databases found at http://www.uj.ac.za/EN/Library/InformationSources/Pages/Databases.aspx. 5. Use the correct bibliographic referencing and citation style, i.e. Harvard. Research Report mark allocation
Structure Introduction; problem statement; research question and sub-questions; chapters and logical arrangement Literature Proof of literature study; resources used and cited Content Formulation; comprehension articulated by student References Quality academic, scientific publications used; alphabetically listed; correct bibliographic style applied Technical Language; overall appearance; did the student follow the guidelines for report writing?

20 20 30 20 10 100

Total

Assessments and practicals

Dates and venues announced on Edulink.The required reading for each lecture (per topic) is assessed weekly and the compulsory assessments are completed and submitted in Edulink. These assessments are done in your own time, due dates listed below.

Important dates Topic Assessment TA1 due 29 Jul TA2 due 5 Aug TA3 due 12 Aug TA4 due 19 Aug TA5 +TA6 due 2 Sept Assignment Research Report RR1 RR1 RR1 RR1 due 10 Aug -

Week Lecture Topic Content KM, technology, research and the 1 Topic 1 bibliographic chain Intranets for information 2 Topic 2 dissemination 3 Topic 3 Portal access to information Content management and portal 4 Topic 4 searching 5 Topic 5 E-learning technologies 6 Semester Test Portal development and semantic 7 Topic 6 technologies 8 Important notice

1. It is your responsibility to read the study guide (available on Edulink, in 1st Lecture, or at the Department, APK A Ring 5, Bridge 502). 3

2. It is your responsibility to ensure you upload and submit all relevant assignments and assessments. 3. Assessments and assignments that are not visible (i.e. submitted) to the lecturer by the due date will be subject to a penalty of -5% for late submission and a further -5% per day of late submission. 4. Assessments and assignments submitted by the student will be regarded as "work intended for grading". 5. Assignments that have not been submitted within 7 days after the due date will not be graded unless a valid medical certificate or affidavit is handed in at the IKM Department. 6. A student is only eligible to write a sick test if a valid medical certificate or affidavit or an original certified copy of such document is submitted to the Department within 7 days from the date of the original test. 7. Medical certificates and affidavits will be validated and any student who commits forgery or perjury will face disciplinary charges that may lead to expulsion. 8. Plagiarism in any form will be met with disciplinary charges that may lead to expulsion. 9. You are responsible to ensure that all relevant grades reflect and are correct and to check your Semester Mark (SM) before the date of the final examination. View your SM in Edulink on the last Friday of the semester. 10. Calculate your SM for ILK2B(1)as follows: The average of Test 1 plus RR1 x 70% plus the average of class tests (if any) and topic assessments x 30%. Remember, this is only the SM for the first seven weeks of the second semester. 11. A minimum SM of 40% (ILK2B(1)and ILK2B(2)) is required to be eligible to write the ILK2B exam. 12. A minimum Exam Mark (EM) of 40% is required to pass an exam paper. 13. A minimum of 50% Final Mark (EM + SM / 2), with an exam mark of at least 40%, is required to pass a module.

SECTION B: PROGRAM Topic 1 Knowledge management, technology, research strategies, new media and the bibliographic chain Week 1 Objective: To integrate concepts related to knowledge management, portal technology, and the bibliographic chain (BC). To identify new media in the BC and apply this knowledge in developing a relevant research approach. Instructions: Study the LECTURE NOTES (LN) and the reading material on Edulink to formulate your own understanding of 1. The role of portal technology in knowledge management. 2. The role of information in the research process. 3. The specific problems regarding information in research. 4. The role of the bibliographic chain in research.

1. Understand the role of portals in knowledge management. 2. Identify existing and new source-types ('links') in the bibliographic chain (BC). 3. Interpret the BC and the research process in terms of the flow of information in research.

Topic 2 The intranet as infrastructure for information dissemination Week 2 Objective: To be able to define an intranet; describe the different planning phases in setting up an intranet; to analyse the types of information that can be made available via a corporate intranet; and to investigate the use of an intranet for disseminating information. Instructions:Study the LN and the reading material on Edulink to formulate your own understanding of 1. What is an intranet? 2. Advantages of an intranet. 3. Specific information (content) advantages. 4. What is involved when planning an intranet? 5. Criteria for evaluating an intranet for effective information dissemination. Outcomes 1. Structure a definition of an intranet. 2. Evaluate the benefits of an intranet to a company. 3. Interpret the planning phases when setting up an intranet in a corporate environment. 4. Analyse the role of an intranet in CI. 5. Speculate on the future of the intranet (portals?).

Topic 3 The role of Information Portals in access to information Week 3 Objective: To be able to define the term 'portal' and describe the important role of an information portal in improving integrated access to information; to investigate new toolsets in portals as possible solutions to problems associated with knowledge work. Instructions: Study the LN and the reading material on Edulink to formulate your own understanding of 1. Defining a portal (from general to vertical portals). 2. From intranets to portals. 3. Types of portals. 4. Main characteristics of corporate portals. 5. Applications of portals. 6. Design requirements of portals. 7. Future of portals.

Outcomes 1. Define the term 'portal'. 2. Describe the different categories of portals. 3. Describe the features of corporate and academic portals. 4. Indicate how an academic portal can enhance the research process. 5. Analyse the role of portals in CI.

Topic 4 Content Management Systems (CMS) for improved content delivery Week 4 Objective: To develop an understanding of CMS; to discuss the purpose and functionality of webbased systems; to understand 'content intelligence' and tools and methods that would allow companies to capitalise on their existing skills and resources. Instructions: Study the LN and the reading material on Edulink to formulate your own understanding of 1. Defining CMS. 2. Common Content Management features. 3. CMS and ESS in portals (XML & topic maps) Outcomes 1. Structure a definition of a Content Management System. 2. Contrast CM and DM. 3. Describe the typical concepts and features of CM technologies. 4. Explain some key XML requirements. 5. Discuss CMS and ESS for improved search and retrieval and discovery of resources (XML & topic maps).

Topic 5 E-Learning technologies for the enterprise Week 5 Objective: To understand the technologies required for learning content integration in the intranet learning environment; investigating the concept of 'learning on demand' and 'just in time' learning within learning organisations; and managing learning as an essential component to business success. Instructions: Study the LN and the reading material on Edulink to formulate your own understanding of 1. Using information technology for learning on demand. 2. E-learning strategies. 3. Learning management systems (LMS/CMS) 4. The virtual learning environment and systems integration. 6

Outcomes 1. An understanding of e-learning in business strategy. 2. Knowledge of learning or course management systems in practice. 3. Describe the features of LMS or course management systems. 4. Function of the information specialist in content integration in the virtual learning environment.

Week 6 Semester Test

Topic 6 Portal development and the value of semantic technologies Week 7 Objective: To understand the function of the Web department within the business environment regarding portal development, web design and monitoring; distinguish the classic Web and semantic layers of the Web; understand the value of semantic technologies when designing a corporate portal; debate the semantic effort of adding machine-readable content to the Web; and investigate the business value of semantic technologies and ontologys. Instructions: Study the LN and the reading material on Edulink to formulate your own understanding of 1. What is a Webmaster? 2. What is the function of the Web Manager? 3. Roles and tasks associated with the Web department. 4. Phases of portal design and implementation strategy. 5. Mistakes made by Web management. 6. Evaluation of the utilisation of a website. 7. The existence of the Semantic Web. 8. Issue of data quality on the web. Outcomes 1. An understanding of the difference between a Webmaster and a Web Manager. 2. Tasks associated with the Webmaster and the Web Manager. 3. Functioning of the Web department inside an organisation. 4. An understanding of website or portal management. 5. Portal redesign considerations. 6. Web monitoring and the interpretation of website logs. 7. Debate the existence of the Semantic Web. 8. Discuss the issue of data quality on the Web. 9. Discuss the importance of ontology and taxonomies.