Dear partner,

Here you can find the first issue of the most frequently used entries prepared by Helpdesk and Training department. Our main goal is to increase your efficiency, productivity and enhance your skills through Amadeus and also to decrease our huge volume of incoming calls in order to manage our service quality. Please do not hesitate to call us for any questions.

Happy Learning!!!

Amadeus Iran Training Center

Signing In and Signing Out

JI 2345XY/SU-PWD

Basic sign-in entry to the first available work area in productive mode Basic sign-in entry to the first available work area in to practice mode Sign-in to work area E Sign-in to multiple work areas Changing password Sign-in to all work areas Sign-in to another work area Redisplay the sign-in message Display the status of work areas Move to a specific work area Sign-out of the current active work area Sign-out of multiple work areas Sign-out of all work areas Display your own office profile

JJ 2345XY/SU-PWD

JI E2345XY/SU-PWD JI A/B/C2345XY/SU-PWD JI 1212PS/SU-TRAVEL/JOURNEY JI *2345XY/SU-PWD JXB JB JD JMB JO JOB/C/D JO * PV

A.I.S

Amadeus Iran Training Center

GG AIS GG PCA XX

Main topic list Amadeus functions supported by a specific airline Amadeus Irans Information Information provided by a specific airline List of airlines having their own AIS pages List of carriers with origin countries List of airlines operating in a country starts with letter I Weather forecast for a specific city Information on a specific airport Information on a specific country Information on Amadeus input and Output codes List of states per country Information regarding CHECKMYTRIP site List of airlines having internal ticket agreements

GG AMA IR GG AIR XX GG AIR AIS GG PCAL AIR GG PCAL COU I

GG WEA XXX GG APT XXX GG COU XX GG CODE

GG STATE GG CMT

TGAD

TIMATIC

Amadeus Iran Training Center

TIFV TIFH TIFA TIRV/NAIR/S4-6

Mask for visa information Mask for health information Mask for visa and health information Visa information referencing the PNR, Includes specific nationality Health information referencing the PNR Health and Visa information referencing the PNR, Includes specific nationality Display country names and codes Display the country name and city list from a city code Display the airport list for a specific country Display country group codes and country group names Display member countries from group codes(eg.schengen states) Full TIMATIC information for specific country(Iran) Customs policy in Iran

TIRH/S4-6 TIRA/NAHKG/S4-6

TIRCC TIRCC/ROM

TILCC/IRAN TIRGL

TIRGL/SCHS

TIDFT/IR

TIDFT/IR/CS

Encode/Decode

Amadeus Iran Training Center

DAN CHICAGO DAN SIN* DAN PARIS/S DAN BOSTON/N DAN A/USGA

5
Find code for a location Code from part of name Show associated location Display nearest airport Locations start with A in a city in a specific state Encode a country Encode a state Encode a airline Encode an aircraft Find location from a code Decode a country(Iran) Decode the EMU Decode an airline code Decode an airline 3 digit number Decode an aircraft type

DC SCOTLAND DNS FLORIDA DNA LUFTHANSA DNE AIRBUS DAC CHI DC IR DC EMU DNA EK DNA 220 DNE AR8

Convert Dates and Times

DD DD 19JUL07

Display current system day/date/time Day for a specific date

Amadeus Iran Training Center

DD 15MAR/-35 DD 12APR/45 DD 12MAR/4APR DD PAR DD THR/LAX DD PAR1800/NYC DD PAR1800/SFO2230/09APR07 DD THR0235/ANC0800+2

Date a number days earlier Date a number of days later Days between dates Current time in a city Time compare Compare times in different cities Elapsed journey time Elapsed journey time

Air
AN AMSTHR

Current date departure, local time

Amadeus Iran Training Center

AN 11NOV FRASTR 1430

7
One way routing, specified date, city pair, and time Seven day search Carrier-preferred display Round trip, returning on the same day Round trip routing, specified date Dual city pair display and open jaw Dual carrier-preferred display Dual seven day search Availability for a specified carrier Airline preference (maximum, three) Number of seats Specified class(maximum, three) Connecting airport ,minimum connecting time Connecting city(up to two) Exclude a connecting city(up to two) Non-stop flights only Online connections only Timetable for One-way routing, specified date, city pair ,time Timetable for Departures from 0000 for a date in the future Timetable for Current day , specified time Current day ,local time Departure city is the same as the office profile, current day Flights operating on a specific day of the week Airline preference

AN /11JUL MADNYC AN LH 11JUL MADNYC AN 11JUL MADCPH* AN 11JULMADCPH*15JUL AN 11JUL MADCPH*BCNFRA AN TG 5OCT BKKJKT*9OCT HKGSIN AN /8FEB ANCNOU*//3MAR PPTANC AN 11JUL MADCPH/AIB AN 11JUL THRLAX/AIR,KL AN 11JUL SINFRA/B3 AN 11JUL LHRBOM/CF AN 11JUL THRSFO/XCDG

AN 11JUL DXBCAN/XBKKHKG AN 11JUL DXBCAN/X-BKK AN 11JUL DXBHKG/FN AN 11JUL LHRANC/O TN 11JUL LHRMAN 0830

TN 11JUL LHRMAN

TN LHRMAN 0830 TN LHRMIA TN MIA

TN 29AUG HOUMEX 1430/WE

TN 29AUG FRAROM/ALH,AZ

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TN 11JUL NCEPAR/AYY

Amadeus Iran Training Center

Include airlines not participating in Amadeus Direct access to specific airlines availability Direct access to specific airlines availability

1EK AN THRMNL

1EK AN22NOV DXBSIN

P.N.R
NM1AMADEUS/TOM MR

Creates a single family name

Amadeus Iran Training Center

NM2MEYERS/HANS MR/HEIDI MRS

9
Creates more than one passenger with the same family name Creates a child single family name Creates an adult passenger and a child with the same family Creates an infant associated to an adult with the same family name ,Includes date of birth Creates an infant associated to an adult with a different family name Creates a multiple family name element Short sell segment Short sell for a connecting flight in different classes Short sell for a multiple connecting flight in different classes Short sell with the same class ,from a dualcity pair availability display Short sell with different classes ,from a dual-city pair availability display Short sell waitlist Long sell Long sell waitlist Open segment Open segment with a date Arrival unknown segment Arrival unknown segment with a date Information segment Short sell passive segment Long sell passive segment Short sell ghost segment Long sell passive segment

NM1BRADLEY/MICHAEL MSTR(CHD/10AUG05) NM2HOBART/JAMES MR/BILL MSTR (CHD/12JUL05) NM1BRILL/SUSAN MRS(INF/SARA/10SEP07) NM1BROCH/R MRS(INFLEE/ANA/12MAY07) NM1NELSON/PAUL MR 1BROCH/LALA MRS SS1C3 SS1MC1

SS1MCM1

SS1C1*11

SS1C1*Y11

SS1F3/PE SSLH601C23SEPTHRFRANN1 SSAF551T24NOVTHRCDGPE2 SO LH C FRAMUC SO AF C 5AUG CDGNCE SI ARNK SIARNK8MAY SIKL434S28JUNTHRAMSHK1/05501010 SS1K3/PK/AS1234 SSAS110Y15JULSEALAXPK1/AS1234 SS1G2/GK/GBAA2B SSAA1197G28JANMIAIAHPK1/GBAA2B

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Amadeus Iran Training Center

SS1Y2/HK/GBAA2B SSAA1197G28JANMIAIAHHK1/GBAA2B HU IR NN1KUL12JUL-13JUL/SI-STPC

Short sell service segment Long sell service segment Hotel auxiliary segment for long connections Home telephone contact Business telephone contact Agency telephone contact Fax number Ticket have been issued Time limit ticketing for a specific date and time Auto cancellation ticketing for a specific date and time Ticket for specific passenger and segment Conjunction ticket for specific passenger and segment Conjunction ticket for infant on specific segments Received from passenger Received from specific name Ends transaction and files the PNR Ends transaction and redisplay Ends transaction ,changes advice codes and files End transaction , changes advice codes and redisplays Ends transaction and files for a split PNR Ignores transaction Ignores transaction and redisplays Passenger associates an existing element Segment associates an existing element

APS-THR 88706601 H APS-SYZ 43765490 -B APS-THR 22711209 A APS-THR 88706606 -F TKOK TKTL19SEP/1200

TKXL19SEP/1200

FHM257-4409300400/P1/S3-6 FHM176-4223600800-01/P2/S4,6-8

FHMINF555-4255666777-78/P1/S3-6,8

RF PSGR RF JOHN ET ER ETK

ERK

EF IG IR 6/P2 8/S3

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Other service information Correct name information Special service request(vegetarian meal), no free flow text Special service request(Special meal) with free flow text for specific passenger and segment General remark Confidential remark Option element specific date Option element multiple dates Displays the frequently flyer information Creates the name and SSR element Creates the name and SSR element adding a title Creates a frequent flyer SSR element only for specific passenger Request a non-smoking seat for all segments Requests a seat for a specific passenger for all segments Requests a specific seat number for all segments for specific passenger Requests a range of seats for all segments Requests specific seat numbers for all segments Cancels all seat elements Cancels seat elements for specific segments Requests a seat map Requests a vertical seat map Requests a seat map for a specific segment from a retrieved PNR

OS AF VIP BMW CORP OS BA CRCT NM 1 AMADEUS/A MR /P1 SR VGML

SR SPML-NO BEEF/P1/S4,6

RM PSGR ADV XCNL PENALTY RC UNLISTED PHONE PAR 45678904 OP 22SEP/SEE RMKS OP 22SEP,30SEP/SEE RMKS FFD AF-1990901462 FFA AF-1990901462 FFA IB -11111111/MRS

FFN EK-134098532/P1

ST

ST/P1

ST/2A/P1

ST/2A-D ST/2ABCD

SX SX/S2,3 SMLH601/H/19AUGTHRFRA SMRG810/C/19SEPGIGMIA/V SM3

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Amadeus Iran Training Center

RTYPLJWS RT/AMADEUS RT/AMADEUS*A

Retrieves by record locator Retrieves by family name Retrieves by family name with active segments only Retrieves PNRs with a specific letter Retrieves a list of PNRs beginning with a specific letter with active segments only Retrieves by flight ,date and family name Retrieves by ticket numbers Retrieves using a specific line number from a similar name list Redisplay the similar name list Retrieve by using direct access Display the other airlines record locator Display the record locator history Retrieves past date PNR by flight segment Retrieves past date PNR by record locator Retrieves past date PNR by ticket number Displays history of purged PNR Displays TST history in a purged PNR Searches PNRs by specific flight and specific date From a list ,display a PNR for a passenger from the line number Redisplay the list Combining search codes in one entry, S for SSR element, K for confirmed segment and T for ticketed segments Search for PNRs for specified SSRs Search PNRs contain specified airline Place the searching PNRs in a specified

RT/B RT/B*A

RTLH601/19JUN-AMADEUS RTTKT/016-1234567890 RT4

RT0 1AZRT YUITRE RL RLH RPP/KL434/14DEC05 RPP/RLC-YPLJWS/03APR05 RPP/TKT-1764405314320 RPP/RH RPP/TST LM/LH601/22JUN

LM3

LM0 LM/SKT/EK976/12SEP

LM/S(VGML-CBBG)/EK976/12SEP LMB-A(AF) LMB-A(AF,LH)/Q27C2

Amadeus Iran Training Center

queue
LMB/PS LMB/D1 LMB/A-C LMB/D2M-P

13

Display the search status table Displaying the name list Displaying the search alphabetically Displaying an alphabetical group list directly from the status table Delete a request from the search status table Delete all the requests from the search status table Copies a PNR Copies a PNR increasing or decreasing the number of booked seats Copies the PNR and changes the class of service Copies the PNR containing all the PNR elements associated to a specific passenger Copies the PNR containing all the PNR elements associated to specific passengers Copies the PNR containing all the PNR elements associated to all passengers except a specific passenger Copies the PNR for a specific segment only Copies the PNR for a range of segments Copies the PNR for all segments except a specific segment Copies all the passenger data elements Copies all the passenger data elements for a specific passenger Copies only the itinerary elements Copies only the itinerary elements increasing/decreasing the number of booked seats Copies only the itinerary elements changing the class of service

LMB/X2 LMB/XALL

RRN RRN/6

RRN/CY

RRN/P1

RRN/P1,3

RRN/PX3

RRN/S5 RRN/S3-5 RRN/SX3

RRP RRP/P2

RRI RRI/6

RRI/CY

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Amadeus Iran Training Center

RRI/S5 RRI/S3-5

Copies only the specific itinerary element Copies a range of itinerary elements

RRI/SX5

Copies all the itinerary elements with the exception of a specific element Prints a displayed PNR to the office default printer Prints the first screen of a displayed PNR to the office default printer Prints a PNR by record locator to the office default printer Prints the first screen of a PNR by record locator to the office default printer Prints the history of a displayed PNR Prints the first screen of history from a displayed PNR Prints the history of a PNR by record locator Prints the first screen of history from a PNR by record locator Cancels a PNR element Cancels individual PNR elements Cancels a range of PNR elements Cancels individual and a range of PNR elements Changes a passenger type Adds an infant to the PNR Deletes a passenger type Deletes segment association Deletes passenger association Changes a PNR element Cancels entire itinerary

WRA /RT

WRS/RT

WRA/RTYPLWY3

WRS/RTYPLWY3

WRA/RH WRS/RH

WRA/RH/RTYPLWY3

WRS/RH/RTYPLWY3

XE2 XE5,7 XE5-7 XE3,5,7-9

1/(CHD/10AUG05) 1/(INF/SARA/17MAY07) 1/ 5/S 5/P 6/LON567 4589-H XI

Amadeus Iran Training Center

4/2 3/HK 4/RR RS2,4 DL7 SBY SBC2 SBC2,5

15
Increases/decreases number of booked seats Changes segment status code Reconfirms segment status Rearranges flight segments Deletes segment with inactive status code Changes booking class of all segments Changes booking class on specific segment Changes the booking class on individual segments Changes the booking class on a range of segments Changes the booking class on various segments Changes the date on all segment Changes the date on a specific segment Changes the dates on individual segments Changes the date on a range of segments Changes the dates on various segments Changes the booking date and class on all segments Changes the booking class and date for a specific segment Splits a specific name from a retrieved PNR Splits individual names from a retrieved PNR Splits a range of names from a retrieved PNR

SBY3-6

SBY2/C4/M5

SB19JUN SB18AUG4 SB14MAY2,4 SB18MAY3-5 SB3AUG2/4AUG3 SBY10JUN

SBF19DEC4

SP3 SP1,3,5

SP3-6

SP1,2,5-8

Splits individual and a range of names from a retrieved PNR Ends and files a split PNR Display PNR history from a retrieved PNR

EF RH

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Amadeus Iran Training Center

RHS4

Display the history for a specific itinerary segment Merge the queue history with the PNR history from a retrieved PNR Get an approval code without a PNR Emailing an itinerary

RH/ALL

DE CC AX371449635311004/1208/EUR 1237/AF IEP-EML-emma@arco.com

Queue
QT QTQ QS8C1D4

Display the total active queue Display a summary queue count Start specific queue, category and date

Amadeus Iran Training Center

range

17

QD

Ignore a PNR/MSG and place it at the bottom of the queue Remove PNR/MSG from queue and display next PNR/MSG Redisplay a queue message Delay a PNR to a specific time Delay a PNR to a specific date Delay a PNR to a specific date and time Delay a PNR to a specific date with the Unable To Contact remark appended Delay a PNR to a specific time with the Left Message Call Back remark appended Delay a PNR to a specific date and time with the unable to contact remark appended Ignore current PNR, Place it at the bottom of the queue, and exit queue mode EOT, remove PNR/MSG from queue, exit queue mode Place message on queue. Remove all PNRs from specific queue, category and date range Display a summary planner for timedeferred, ticketing, delay, and option PNRs. Display a summary planner for Ticketing Display a summary planner for Delay Display a summary planner for Option Display a summary planner for datedeferred ,ticketing , delay ,and option PNRs Display a summary planner for Ticketing Display a summary planner for Delay Display a summary planner for Option

QN QU QD1300 QD20DEC QD20DEC/1300 QD23MAY/UTC

QD1600/LMCB

QD23MAY/1600/UTC QI

QF

QE97/Office ID/97C1D3 Message Text// QR8C0D1

QCT

QCTT QCTD QCTO QCD

QCDT QCDD QCDO

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Amadeus Iran Training Center

QCM QCMD QCMT QCMO

Queue count for half-month summary Delay Ticketing Option Copies PNR s for a specific date, ticketing planner Copies PNR s for a specific date and to a specific queue, ticketing planner Copies PNR s for a specific date, and to a specific queue and category, ticketing planner Copies all future PNRs, ticketing planner Copies PNR s for a specific date, option planner Copies PNR s for a specific date and to a specific queue, option planner Copies PNR s for a specific date and to a specific queue and category, option planner Copies all future PNRs, option planner

QWMT/25JUN

QWMT/25JUN/8

QWMT/25JUN/8C3

QWMT/ALL QWMO/25JUN

QWMO/25JUN/8

QWMO/25JUN/8C3 QWMO/ALL