Terms and Conditions

1. The minimum order is $25 (excluding taxes & delivery charges). An additional $5 will be charged for all orders under $40. 2. Delivery charges range from $4.00 to $14.00 depending on location. 3. Delivery time typically range from 45-90 minutes depending on call volume. Upon placing an order, customers will be notified of the estimated delivery time. 4. Combining of orders from different restaurants is not permitted. If a customer wishes to place an order from a different restaurant, it will be treated as a new order. Orders placed will be immediately conveyed to the restaurant and CANNOT BE CANCELLED. 5. Where a restaurant charges service charges and/or taxes, this amount will be added to the menu price. 6. We accept payment by Cash, Visa & MasterCard. Credit card payments will be made upon placing the order. Cash payments will be collected upon delivery. 7. Under no circumstances including but not limited to negligence shall GTW Holdings Pte Ltd or Gourmet To Go LLP be liable for any special or consequential damages that result from the use of HungryGoWhere delivery service.

Understanding What You Pay For

HungryGoWhere believes in being transparent with all our Hungry People out there on the charges incurred when you order from our delivery service. The breakdown is shown below:

Menu Prices: These prices are fully reflective of the prices that the restaurants provide us for their delivery menu. These prices can be either lower, the same or higher than what they charge in the restaurant itself; this is fully dependent on the restaurants wishes and we exercise no control whatsoever over their pricing policy. In addition, these prices are nett prices; that means that there are no hidden charges in these prices; any extra charges are fully reflected below as described

Delivery Charge: The delivery charge covers the cost of our riders and depends on the distance. Please read our Delivery Charge Methodology to find out more.

Survival Charge: We are going to be honest and up front by stating that the margins we are making on this service is very low. The only way we can sustain this service in the long run is by adding a 10% survival charge that would help cover the cost of running our delivery operations. If the volume on our delivery service is high enough one day, this is a charge we are most happy to lower or even completely eliminate, so that we can pass our cost savings (with economies of scale) over to you.

We hope that the above breakdown will shed light on what you are paying for when you order our delivery service. We will be constantly sourcing for more restaurants (especially restaurants that provide good food at affordable prices) that would enhance your food delivery experience while lowering the price you pay for it on your end. And as promised above, we will definitely pass our cost savings to you once we hit a critical volume that would allow us to do so.

Thank you for your kind understanding. Without your support, there will be no HungryGoWhere and we are fully aware that you must always come first. This service is a continued extension of our efforts to bring convenience to your doorstep, just as how HungryGoWhere has made searching for food around Singapore a lot easier these days for everyone.

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Delivery Charge Methodology

The Singapore postal system is broken into different sectors based on the first two letters of the postal code. e.g. 46 Pagoda Street Singapore 059205 05 is the sector. The delivery charge is based upon how far your delivery location is from the restaurant. You may use our website www.HungryGoWhere.com/delivery to calculate the delivery charge or call us when placing your order and we will advise you on the delivery charge. We use a reference point (usually the middle point) in your postal sector as your location and calculate the linear distance (not driving distance) between the restaurant and this reference point. This calculated distance is the basis of your delivery charge. We group the distance between how far you are from the restaurant into 5 Zones. * Zone 1: You are less than 3.2 km (linear distance) away from the restaurant * Zone 2: You are between 3.2 km and 6.4 km (linear distance) from the restaurant * Zone 3: You are between 6.4 km and 9.6 km (linear distance) from the restaurant * Zone 4: You are between 9.6 km and 12.8 km (linear distance) from the restaurant * Zone 5: You are greater than 12.8 km (linear distance) from the restaurant

The delivery charges are: * $4.00 for Zone 1 * $6.00 for Zone 2 * $8.00 for Zone 3 * $10.00 for Zone 4 * $14.00 for Zone 5

We reserve the right to change the Delivery Charge Methodology and rates if necessary.

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