Web Hosting Knowledge

Web Hosting Knowledge Base
All Articles in All Categories
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Contents
Main
Where can I find the network status page? My site is down! Help!
CGI, Perl, Sendmail
What directory do I upload my CGI scripts to? What is CGI? What is Perl? Do you allow CGI to run on your servers? The paths to commonly used programs for CGI scripts, mySQL and others are... What is the exact physical path to your root directory on the webserver? Why doesn't my CGI work? Can you help me troubleshoot my script? Why Does My CGI script give me a Permission Denied Error? I keep getting a 500 Internal Server Error. Why? What is the path to Perl? What file permissions should I use? Can I use flat file database driven forums? How do I setup Hit Counters, Guestbooks, etc? Why am I getting a 403 Forbidden Error? How can I troubleshoot an \"Internal Server Error\"? What are the basics of installing CGI & Perl scripts? How do I set file permissions with WS_FTP? I am unable to delete CGI related files... Do you have mod_rewrite? What is the path to Sendmail? What version of Perl are you running? Can I create a CGI script that stays resident in memory or forks processes? Does your company have any limit about CGI scripts? Do your servers support Python? Do your servers have cURL enabled? How do I obtain my website statistics? Where are my raw log files? Does my website get a control panel? How do I access my Control Panel? Web Statistics terminology at a glance Awstats Explained, what does it all mean? How do I block an IP address using Cpanel? How do I backup my website and hosting account? How do I restore a backup created with CPanel? What is CPanel Backup? Do you support all domain names extensions (.uk .au)? Why can't I create sub-domains? How long does it take before my domain is working? What are Domain Pointers? Will I be able to access my domain name with or without the 'www.'? What is a NIC handle? How do I transfer my domain name over? How long does it take before my domain name is active?
Control Panel
Domain Registration & DNS
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Who is InterNIC? Who owns the domain name if I purchased it through you? What are your Primary and Secondary DNS numbers? My domain is with another registrar, how do I transfer my domain to a better registrar? Where should I register my domain name? What is domain propagation? How can I visit my site before propagation? Can you register .us, .biz, .cn, .info, .name etc domains? Can I change my domain name? Your company registered my domain name, how will I know when to renew? How can I get my DNS settings changed (MX record, A record, C NAME)? How do I renew my domain registered through your company? I registered my own domain. What name servers should I use? My domain is registered via another registrar. Can I transfer it to you? What is domain parking? What is domain pointing? How do I transfer my site to you? (quick steps)
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E-Mail & Webmail
What is your policy on SPAM? Is my Email setup? What is the difference between POP3 and Forwarding? How do I create additional POP accounts and email forwarding? How do I check my emails? You offer unlimited e-mail aliases, what does that mean? Can you forward all my email to a separate email address? If so, how do I do it? How do I check my email through Eudora or Netscape Mail? How do I setup an Email account with Outlook Express? Setting up Catch All Email... What do I use for my SMTP? How come I can't send mail? Configuring Netscape Mail... How do I check my e-mail through a web browser (webmail)? How much space do I have for my POP Accounts? I have a mailing list, how many emails can I send out? How do I setup Auto Responders? How do I block SPAM messages? Do you support Everyone.Net & BigMailBox.com? Will my existing pop accounts still work if I use Everyone.Net / BigMailBox.com? I still can't send email. What's wrong? Why do I get a \"Relaying Denied: Authenticate with POP first\" error when trying to send email through the server? Can I change my own MX Records? How do I tell if my ISP is blocking my outgoing mail? Can email account users change their own passwords? Do you support IMAP? What is the maximum email message size? I need to share larger than 5MB binary files, what can I do? Is there a mailbox storage limit? Spam Assassin Explained, what is it? how do you use it? and more! A brief look into the Webmail packages offered... How do I use SSL to setup my email? How do I set up my email in Outlook Express? (text-only) Do I have to give all my email accounts access to cpanel? How can users access webmail without going through cpanel? What is E-mail Forwarding and how can i use it? Why do I get this error? Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B
What can I do to reduce the amount of spam email I get? How do I modify an MX Record? What are my POP and SMTP settings? How do I change my email password?
FTP & SSH
What is SSH and do you support it? How do I setup and use SSH? Will I have unlimited access to update my pages? What is FTP? I use another FTP product. Is it compliant with your servers? What FTP software should I use and where do I get it? I've uploaded my files but my site is not coming up in my browser? I am getting stuck trying to upload, what do I do? Files are uploaded, but I still see your welcome page? I uploaded a new version of a file, but I still get the old one? How do I create an FTP account for a user? How do I access my main FTP account via a web browser? How do I setup Anonymous FTP? How do I access a file on my Anonymous FTP site from my web browser? How do I create/access my secondary FTP accounts? How do I upload via FTP in Dreamweaver? I'm getting a connection timeout error when using FTP... I'm getting a too many connection error when I connect via FTP... Reserved directories which cannot be used... Common FTP codes. What do they mean? What are my default FTP account settings? How can I make an FTP account for a subdomain? My site loads slowly, what's wrong? My pages aren't being updated when I upload... Creating secure passwords... Index file naming conventions A brief look into CPanel and its features... Should I keep a local copy of my website in case of trouble? What is my absolute path? What are FrontPage Server Extensions? Can you help me with FrontPage problems? How do I publish & upload with FrontPage? Where can I find additional FrontPage support? How do I install FrontPage extensions on my website? Are there any precautions that I need to be aware before I begin using FrontPage to publish my site? What is a WebBot? Are all of the features available in FrontPage supported on my site? Why doesn't my new password work in my FrontPage web? How do I edit & open my site on the server using FrontPage? Can I use FTP to upload my files when I have FrontPage Extensions? Can I use cgi-scripts when FrontPage extensions are installed? Will using FTP corrupt my FrontPage Extensions? How do I prevent FrontPage from uploading several large files that are already on the server? How do I create a guestbook with FrontPage? Which version of FrontPage do you support? Why does FrontPage just hang when establishing a connection to my account and then times out? Will Frontpage forms work?
Getting Started
Microsoft Frontpage
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42 42 42 43 Password Help 43 I have lost my account password. HELP! 43 PHP & MySQL 43 What is PHP? 43 What version of mySQL are you currently running? 44 How do I manually backup my database via SSH/telnet? 44 How do I backup & restore a MySQL database using phpMyAdmin? 44 How to I create a MySQL Database? 45 How do I create a MySQL user and grant them permission to a certain database? 45 Creating a database user through the MySQL console... 45 Troubleshooting \"Cannot connect to the database\" errors... 46 Connecting to MySQL through SSH... 46 Connecting to MySQL through PHP... 46
Do you support subwebs? Are there any limitations if I choose to publish with FrontPage? How to Determine if the FrontPage Extensions are Installed... What to check, if you are unable to publish with Frontpage
47 47 Pre-Sales Questions 47 What database do you offer? 47 Do you offer Server Side Includes (SSI)? 48 Do you have Front-Page extensions? 48 What software do you run? 48 Can I modify MIME types? 48 Why don't you offer unlimited bandwidth? 48 I've seen web hosting cheaper than yours, what's the deal? 48 Do you support Macintosh systems? 48 Are eggdrop bots allowed? 49 What is your connection speed & hardware specs? 49 Can I have Warez, Appz, Serialz and or commercial software on my homepage? 49 Can I host an XXX/adult sites? 49 Do I need a static/dedicated IP address? 49 Ok, I'm convinced, how do I transfer my domain name to you without downtime? 49 Why don't you offer phone support? 50 Do you offer password protected directories? 50 Can I order even though I do not live in the US? 50 Can I resell space within my own account? 50 What servers do you run? 50 Does e-mail or FTP count against my bandwidth limit? 50 What happens if I exceed my allocated bandwidth? 50 Will you place any ads on my site? 50
Will I be able to check my emails when I am away from my home/office computer? Which platform of operating system do your servers use? Do you support MP3 files? Can I resell my web space to other people? How can you offer so much web space and bandwidth at your low prices? How do I move my forum and database here? Do you equip your servers with mod_auth_mysql? Do your servers support XML?
What is the number of maximum connections allowed to a single MySQL database? Can I connect to MySQL remotely?
Script Installation
How do I use FormMail? (short version) Using FormMail (detailed version) When installing phpBB, the installation program asks for a hostname, port number, database name, database username, and database password. What
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should I enter into these fields? What is the path of my files? What is the path to DATE?
Using Preinstalled Scripts
How do I install the Agora Shopping Cart? How do I install osCommerce? Do any of your carts support Paypal? What payment gateways are supported by the Agora Cart? What payment gateways are supported by OsCommerce? OSCommerse is producting errors when I try and add a new image to my catalog, what am I doing wrong? Do you offer any scripts for your customers?
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Web Resources HTML Help
How do I block visitors from my site? Limiting what search engines can index using /robots.txt Why do I get a red (x) where my images are supposed to be? Do you offer Ecommerce or a shopping cart program? Do you offer SSL - Secure Server Access? Can I transfer a SSL certificate to you? Where should I get my own Secure Certificate? What is SSL? Do I need SSL? Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol? What's the difference between using my own certificate and using your shared one? Do you offer a shopping cart? What do I need to do to accept credit card payments? Can you recommend a good merchant provider? Can I access my secure pages as https://www.mydomain.com/ I can't get SSL to work with my frame pages. Why? Why do I get the message 'some items are insecure'? How should I access my information through SSL? Why do my pages load more slowly when I use SSL? What is a digital key? What is a certificate? How much does it cost to join as a reseller? What Plans will I be able to resell? Can I make up my own plans? How do I setup my accounts once I am a reseller? How do i gain access to the WHM? How are accounts billled under the Reseller Program? What is a Reseller? What reseller tools do you have? Who provides technical support? Will you handle the billing to my customers? Will my clients find out about me being reseller? What happens if I decide to leave the reseller program? What if one of my clients break your \"acceptable usage policy\" rules? What is to prevent my clients from moving directly to you? Can I customize the control panel? What if I want to upgrade to a dedicated server in the future? Why can't I access my or my customers sites by IP Address? How do I upgrade an account to an IP account?
SSL Certificates
Resellers/Unlimited Domain Hosting
Is there a root login I can use for all my user accounts? What is a skeleton directory? Can I change my user's passwords in WHM? My user's subdomains are not working. Can I fix them? Is it possible to view the bandwidth usage for all of my domains? I accidentally suspended an account. Can I get it back?
Multi-Hosted Domains
What are Multi-Hosted Domains? Important details about Multi-Hosted domains.. How do I create an additional domain on my Multi-Hosted account? Why can't I create sub-domains? How do I add an FTP Account for my additional domain? How do create an addon (adding another domain to your account) How do I setup Real Audio streaming? Do you have Real You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files? What are some of the special features of the Real server? How do I get around not having \"bandwidth negotiation\"? What software do I use to create Real Audio and Video files? Where can I learn more about Real Audio and Video? Is there a way that I can access my email via the web? What type of control panel is provided with Advanced Plans? Do you back up my site for me? Now that I have an account... what next? How do I install Frontpage extensions? When I log in by FTP, where do I upload the files for my web site? I can't connect via Telnet! Why? Do you support forum scripts? I am trying to use a SSI call to invoke a cgi script, but it is not working.. What is my POP3 server name? What is my SMTP server name? What is the path to Sendmail? How do I create a catch-all email address? I try to send mail using Outlook, but get an error. I can receive email. Why can't I receive email at mail@mydomain.com? Where is my upload directory? How to upload via FTP? How to upload via Frontpage Extensions? How To SSH? I have created an additional user through my Control Panel, how can I view their website? How do I access my control panel? How do I login to FTP? What are all these files that start with a dot? How do I setup custom error pages? How can I change my default MySQL password? Where is perl located? Can I add and manage mailing lists? How do I create email redirect/forwarder/alias/autoresponder? What usage / web statistics are available to me? I uploaded my files, but I don't see my page? Why? What sort of databases do you support with advanced plans? What should I do to set up a MySQL database for my account? What is phpMyAdmin, and how can I use it with my account?
Real Audio/Video
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Advanced JSP Plans (Ensim)
How do I upload files to my database? In addition, how do I backup my database? Is there a space limit imposed on each database? Where is the MySQL database situated? Is procmail installed? Do you support Python/PHP/Perl/CGI? Do you support Java applets or Java Server Pages (JSP)? What JSP engine are you using? How do I view my Apache log files? How do I specify another index page? What is the precedence of index pages? How do I allow execution of .cgi scripts outside of cgi-bin? How do I test to see if modpython is functioning correctly? How do I test to see if mod_perl is working on my account? What version of Java are you running? How do I test to see if mod_dtcl is working on my account? I can't login to the POP or SMTP servers to send/retrieve my email. How often are stats updated? Where can I view my Analog generated statistics? How do I enable the PHP command \"register_globals\"? How can add a POP3 account? How to I create Sub-Domains? How do I setup additional user accounts? Setting up virtual Anonymous FTP... How does my user access their control panel? Whats the difference between Site Admin and User Admin? How do I password protect certain directories? How can I enable directory listings? How do I backup and restore my database with Ensim? Can I incorporate flash .SWF files in my site? My php scripts don't work in the cgi-bin.. How do I connect to my database via Java or JSP? Which DB drivers do you recommend I use?
Other Topics
Where are my raw access logs stored? Changing your default index page to something else (.htacess modification) IP banning through .htaccess Make .php code read as .html, easy .htaccess change! I'm getting an error when I try to manage my mailing list
Interactive Video Tutorials Changing DNS & Nameservers

Changing Changing Changing Changing Changing Changing Changing Changing Changing Changing Changing Changing Changing Changing your your your your your your your your your your your your your your DNS DNS DNS DNS DNS DNS DNS DNS DNS DNS DNS DNS DNS DNS at at at at at at at at at at at at at at
000Domains.com registrar Dotster.com registrar Enom.com registrar GoDaddy.com registrar MelbourneIT.com.au registrar NameCheap.com registrar NetworkSolutions.com registrar OpenSRS.net registrar Register.com registrar StarGate.com registrar DRAMS (dramsystem.com) registrar 123-reg.co.uk registrar Itsyourdomain.com registrar WildWestDomains.com registrar
Creating Personal Nameservers
Creating nameservers at 000domains registrar Creating nameservers at 123-reg registrar
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Creating Creating Creating Creating Creating Creating Creating Creating
nameservers nameservers nameservers nameservers nameservers nameservers nameservers nameservers
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dotster registrar enom registrar godaddy registrar itsyourdomain registrar namecheap networksolutions OpenSRS registrar stargate
Platform - Linux/UNIX CPANEL
How to submit my site to search engines How to download a backup of MySQL database How to download a full backup of my account How to generate a full backup of your account How to customize the error 400 page How to add a domain to my account How to point or park a new domain How to remove an addon domain from my account How to remove a parked or pointed domain from my account How to change the permissions of a file using the file manager How to create a folder using the file manager How to upload using the file manager How to install the front page extensions Getting started with WS FTP How can I edit the anonymous FTP welcome message How to add an FTP account How to allow anonymous FTP access How to allow anonymous upload to my account How to change the password of an FTP account How to disallow anonymous FTP access How to disallow anonymous upload to my account How to remove an FTP account How to enable hotlink protection How to turn fancy indexing on for a directory listing How to turn on standard indexing for a directory listing (Index Manager) How to block access of my account to an IP or block of IPs (IP Deny) How to add a mail account How to add an autoresponder How to block an email How to change the password of a mail account How to change the quota of a mail account How to create a mail forwarder How to create a mailing list How to enable Spam Assassin How to set the default address for my account How to create a MySQL database How to do a domain lookup How to do a traceroute from the server to my computer How to change your account password How to add a new user to a protected folder How to password protect a folder Getting started with PuTTY SSH / Telnet How to redirect a folder to another address URL How to archive logs to my home directory at the end of each month How to add a subdomain How to grant FTP access to a subdomain How to redirect a subdomain
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How can I change message display options in Horde web mail How can I filter my message content for profanity in Horde web mail How to change Horde's language (web mail) How to select my time zone in Horde web mail Running Horde web mail for the first time
Web Host Manager - WHM
How to create an account with a package How to create a new account How to downgrade an account How to limit bandwidth usage of an account How to list all my accounts How to list suspended accounts How to modify an account How to modify the password of an account How to modify the quota of an account How to modify the suspended account page How to suspend an account How to terminate an account How to unsuspend an account How to upgrade an account How to view the bandwidth usage of my domains How to add a DNS Zone How to edit an MX entry How to list all parked domains How to park a domain over another domain How to unpark a domain How to install the FrontPage extensions for an account How to install the FrontPage mail extensions How to uninstall the FrontPage extensions for an account How to create a package How to delete a hosting package How to edit a hosting package How to view the server information How to view the server load How to view the server status How to change my Webhost Manager theme How to change the cpanel theme of an account Managing your hosting packages Managing your hosting accounts Managing your bandwidth usage and limit Managing your subdomains Managing your skeleton directory Managing your DNS zones Managing your suspended accounts Managing your parked domains Managing your FrontPage Extentions Modifying account passwords Monitoring your server Troubleshooting email Changing your WHM theme
Fantastico Scripts AutoInstaller Platform - Windows Helm - End User
Creating a POP Email account Creating an email autoresponder
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Creating a default (catchall) email account Creating an email forwarder (redirect) Adding a domain Creating a subdomain Creating a domain alias (pointer) Creating a mysql database Creating custom error pages Creating an FTP account Creating an email account in Outlook Express Using File Manager Managing your billing Installing SSL Certificates Creating an ODBC DSN Changing your password & personal profile Monitoring resource usage & statistics Adding extra features to your account Creating an MRA (Multi-Recipient Account) Installing FrontPage Extensions
Helm - Reseller
Creating a hosting plan Adding a user (hosting account) Setting up DNS Setting up a payment gateway Setting up a Welcome Email and signup script Setting up domain registration settings Customizing the look of the user's control panel Configuring currency, sales tax & invoice settings Managing billing (invoices, statements, etc) Changing your password and personal profile Managing your Instant Messaging System Adding a domain to a user account Creating a default home page for new users Adding extra features to plans
Platform - Advanced JSP Ensim - Site Admin
Creating a POP email account Creating a catchall email account Creating an autoresponder Creating an email account in Outlook Express Creating a mail forwarder (redirect) Creating an email alias Changing your email password Creating and managing a mailing list Creating a web site user Password protecting a directory Installing SSL Certificates Installing and running a CGI script Understanding your domain settings Managing a MySQL database with phpmyadmin Using File Manager Backing up and restoring your files Creating a subdomain Creating a MySQL database Viewing site statistics Creating a spam filter Changing your control panel password
Ensim - End User Admin
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Creating an email alias Creating an autoresponder Creating a vacation message Creating a mail forwarder (redirect) Backing up and restoring your site files Using your webmail : SquirrelMail
Using the Billing System
Viewing, printing and paying bills online Change your theme (skin) Updating your profile and changing your password Monitoring your packages and domains Updating your credit card information Configuring Configuring Configuring Configuring Configuring Configuring Email Email Email Email Email Email Client: Client: Client: Client: Client: Client: Eudora Incredimail Netscape Communicator Outlook Express Microsoft Outlook Pegasus
Setting Up Your Email Client
Upload Your Site With FTP

Setting your preferences in CuteFTP Configuring your site in Cute FTP Transferring files in Cute FTP Managing your files in Cute FTP Configuring your site in SmartFTP Transferring files in SmartFTP Managing your files in SmartFTP Configuring your site in WS FTP Transferring files in WS FTP Managing your files in WS FTP How How How How How How How to to to to to to to
Using Macromedia Dreamweaver
create a form using Dreamweaver create a navigation bar using Dreamweaver create and configure your site using Dreamweaver create a page layout using Dreamweaver create a rollover image using Dreamweaver create a template using Dreamweaver FTP your site using Dreamweaver
Using Macromedia Flash

Publishing your Flash movie How How How How How How How How How How to to to to to to to to to to
Using Microsoft FrontPage
change your password using FrontPage create a form using FrontPage create an image link with FrontPage create a password protected subweb with FrontPage delete files from your server with FrontPage publish your web in live mode via HTTP (FrontPage) publish your web to your addon domain via HTTP (FrontPage) publish your web to your subdomain via HTTP (FrontPage) publish your web via FTP with FrontPage publish your web via HTTP with FrontPage
Accessing WebMail
Running Horde for the first time How to log into Horde How to send an email using Horde
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How to read an email using Horde How to reply to an email using Horde How to forward an email using Horde How to delete an email using Horde Running Neomail for the first time How to log into Neomail How to send an email using Neomail How to read an email using Neomail How to reply to an email using Neomail How to forward an email using Neomail How to delete an email using Neomail Explanation of the Neomail icons Running SquirrelMail for the first time How to log into SquirrelMail How to send an email using SquirrelMail How to read an email using SquirrelMail How to reply to an email using SquirrelMail How to forward an email using SquirrelMail How to delete an email using SquirrelMail
Windows Hosting Billing & Payments
How do I upgrade my account? Is there a minimum time contract/commitment required? What if my site breaks your \"acceptable usage policy\" rules? When is my payment due? How will I be charged if I upgrade or downgrade? Why was I charged this? How can I pay? Can I receive a printable invoice for my payments? Do you accept Paypal? How do I order more bandwidth? How do I order more storage space? How do I update my billing information? I got incorrectly billed. Help! What is your cancellation policy? Changing Credit Card and Billing Details Can I pay via Check? How can I cancel my account?
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Root Category
Main
Where can I find the network status page?

You can find the Network & Server status page at: http://www.esupport24.com/netstatus/
My site is down! Help!

Before submitting a trouble ticket, if you can't reach your website, please: 1) Check the Annoucement page at our Support Area. 2) Check our Network Status page to see if the server your account is on is reporting any problems. If the Network Status page shows a problem with the server, we are already aware of the problem and our techs are working to correct it. If there are no problems reported...proceed to step 3: 3) Check to see if your domain name has expired. There is a "Domain Search" on the main page of our site, where you can run a search on your domain. This search will show you the expiration date, as well as a wealth of other information regarding your domain name. You can use other Whois engines to find your domain name expiry date. Two popular ones are: http://www.allwhois.com/ or http://www.betterwhois.com 4) Ask a remote friend or family member to see if they can reach your site. The problem could simply be a local ISP network issue. 5) If step 1 through 4 yields no resolution for you, feel free to submit a support ticket. IMPORTANT TIP: A "site outage" does not always indicate a problem with your hosting account or domain name. The internet is like a big spiderweb of connections and computers. If one of those connections goes down, and it happens to be directly in the path from your computer to our network, you may not be able to reach your website. However, anyone on a different path may still be able to reach your site.
CGI, Perl, Sendmail
What directory do I upload my CGI scripts to?

CGI scripts are executable from anywhere within your "public_html" directory. They do not need to be placed in a CGI-BIN. However for safety reasons we recommend you place them in the public_html/cgi-bin/ subdirectory of your account. Most scripts are then generally CHMODDED to 755.
If you use Microsoft FrontPage, it is recommended that you put them within your /cgi-bin/ directory so FrontPage will not change your permission settings on these files.
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What is CGI?
CGI, Common Gateway Interface, includes programs that run on the server to enhance the quality and functionality of a web site.
CGI extended definition: A set of rules that describe how a Web Server communicates with another piece of software on the same machine, and how the other piece of software (the 'CGI program') talks to the web server. Any piece of software can be a CGI program if it handles input and output according to the CGI standard. Usually a CGI program is a small program that takes data from a web server and does something with it, like putting the content of a form into an email message, or turning the data into a database query. CGI "scripts" are just scripts which use CGI. CGI is often confused with Perl, which is a programming language, while CGI is an interface to the server from a particular program. Perl is an application of CGI, as well as MIVA, Python, PHP3, and other scripting languages.
What is Perl?
Practical Extraction and Reporting Language, a robust programming language frequently used for creating CGI programs on Web servers because it is faster than UNIX shell script programs, it can read and write binary files, and it can process very large files.
Do you allow CGI to run on your servers?

We do allow running of cgi scripts on the servers, however they must conform to our acceptable usage policy. If we deem that a script is using an excessive amount of server resources, it will be disabled.
The paths to commonly used programs for CGI scripts, mySQL and others are...
Commonly used paths Perl: /usr/bin/perl Perl 5: /usr/bin/perl5.00503 Sendmail: /usr/sbin/sendmail Date: /bin/date PHP: /usr/bin/php mySQL: /usr/bin/mysql ImageMagick: /usr/bin/convert OR /usr/local/bin/convert Document Root: /home/username/ WWW Directory: /home/username/public_html/ CGI Directory: /home/username/public_html/cgi-bin/
What is the exact physical path to your root directory on the webserver?
The path to your root directory is: /home/username/ Obviously, substitute "username" with the login you were assigned when you first received your
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account details. Also, keep in mind that when you configure your CGI, that your /public_html is included in your path. For instance, if you have a guestbook.pl script in your /cgi-bin, the exact physical path to that file is: /home/username/public_html/cgi-bin/guestbook.pl
Why doesn't my CGI work?

Make sure when you upload the CGI file DO NOT upload in binary mode, instead use ASCII mode. Uploading in binary will cause the server not to recognize the scripts as executables. Most FTP clients will upload .pl or .cgi files in binary mode by default so you will need to change this. You will need to upload the scripts into your cgi-bin directory for security reasons, however they will execute from anywhere within your account. The last step is to set the file permissions. This is otherwise known as chmoding and can be done from most FTP clients (select file then right click for popupmenu). Make sure you CHMOD your scripts to "755" otherwise you will get errors.
Can you help me troubleshoot my script?

Our support team would be more than happy to help you with any problem you encounter. However, we will only provide free support for our system and services. We will help you with basic problems associated with getting scripts running, but if you need help with third-party software, contact the authors of that software.
Why Does My CGI script give me a Permission Denied Error?

CGI scripts need to be set executable. You need to change the mode, or permissions, of your programs with your FTP program, and make them 755, or rwxr-xr-x. Note: A lot of scripts out there will tell you need to make them 775 or even 777. This is not good! It means anyone on the server can write to your script, and since its executable and executes as you, it could delete all your files!
I keep getting a 500 Internal Server Error. Why?

There are many different possibilities. If you have a problem, misconfiguration, or syntax error in you script, you will probably be able to find it by checking your error logs which can be found in your your control panel under "Statistics -> Show Error Logs". Although this is generally caused by a problem within the script, many times it is caused by incorrect file permissions either on the script itself, or another file or directory used by the script. You should also verify the that the script paths are set correctly. You should verify that the first line of your script is the path to Perl, and that it is correct. It should be set to: /usr/bin/perl OR /usr/local/bin/perl You should also verify that the scripts were uploaded in the correct mode (ASCII or Binary - check the readme for the scripts to see any special instructions. Normally it is ASCII). Another problem could be permissions of the file or directory. Your script permissions should be
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755, or rwxr-xr-x. Do Not make your CGI scripts 777 (or rwxrwxrwx). This would make them editable by other customers on the same server. In fact, if you script contains password information to connect to a mySQL database, you should make them 700 (rwx------) so no one else would even be able to read them. The same thing applies to directories where the scripts reside.
What is the path to Perl?

The path to perl is: /usr/bin/perl
What file permissions should I use?

All scripts as well as the directories that contain them, should be set CHMOD 755.
Can I use flat file database driven forums?

We do not allow the use of flat file database driven forums such as UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. We suggest using VBulletin or phpBB (found within control panel) as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and data bases are not suited to a shared server environment.
How do I setup Hit Counters, Guestbooks, etc?

We have a collection of CGI scripts that are already pre-installed on your hosting account. Some of these CGI scripts include: A hit counter, web clock, Guestbook, FormMail, Search Site and more! You can find these scripts within your control panel.
Why am I getting a 403 Forbidden Error?

A 403 Forbidden error occurs when the web server finds itself with insufficient permissions to run your script. Make sure you have given the script proper permissions. In SSH, this is accomplished with: chmod 755 scriptname.cgi If you are uploading via FTP, your FTP client probably has some facility for setting file permissions. You want to make sure that all choices (user, group, and other) have execute permission.
How can I troubleshoot an \"Internal Server Error\"?

Method 1. Log into your control panel, there should be a link called "View Error Log". This will show you the last few entries of any errors which occured with your script. Method 2. Log in to your account with SSH and test your script. To do this, go into the directory in which your script is located, then execute the script. simply type "/usr/bin/perl myscript.pl"
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What are the basics of installing CGI & Perl scripts?

1) Be sure the file permissions are set correctly on the cgi that you are trying to run start with 755. 2) Always upload and download a cgi in ASCII transfer mode.
How do I set file permissions with WS_FTP?

Just highlight the file you want to set, and right-click on it. A menu will pop up, then select CHMOD.
I am unable to delete CGI related files...

If you have any files or folders that were created by a cgi script running on your account, you will be unable to modify or delete these files because they were created by the user 'nobody' (the webservers itself). To get these files deleted please send in a support ticket.
Do you have mod_rewrite?

Yes mod_rewrite is enabled on the servers.
What is the path to Sendmail?

The path to Sendmail on all of our servers is: /usr/sbin/sendmail
What version of Perl are you running?

As of this writing all of our servers are currently running Perl version 5.8.1. (Note: We always run the latest stable build of Perl).
Can I create a CGI script that stays resident in memory or forks processes?
We do not allow any type of program that stays resident in memory or listens to a port number or forks multiple processes, because of the shared nature of the server.
Does your company have any limit about CGI scripts?

We don't have a limit on how many you can install. There are some scripts that we do not allow. In general, you are free to install scripts as long as they do not use too many server resources, cause the server to become unstable, create a security breach, harm the server or other users, etc.
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Do your servers support Python?

Yes. It can be found at the following location: /usr/bin/python
Do your servers have cURL enabled?

Yes, all of our Linux Cpanel servers have cURL enabled. cURL is located here: /usr/bin/curl
Control Panel
How do I obtain my website statistics?

It can be found by logging into your control panel (www.yourdomain.com/cpanel) . We offer a variety of popular web site statistics programs to give you a comprehensive overview of your web site traffic & visitors. web stats : analog : webalizer : awstats
Where are my raw log files?

They are located within your control panel. Login and click "Statistics -> Download Raw Access Logs"
Does my website get a control panel?

Yes. Every web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, database tools, mailing lists, preinstalled cgi scripts, account tools and much, much, more!
How do I access my Control Panel?

Your control panel is accessible via either: http://www.yourdomain.com/cpanel/ http://www.yourdomain.com/controlpanel/ http://www.yourdomain.com:2082 http://YOURIP/controlpanel/ http://YOURIP:2082 To access your control panel in SECURE mode use: https://yourdomain.com:2083
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Web Statistics terminology at a glance

The following is a simplified listing of the terms found in your web statistic reports: Hits = number of total requests for files made to the server Files = number of requests in which any type of file was returned Sites = number of unique IP addresses/hostnames making requests Visits = number of times unique sites have requested pages Pages = number of actual page views (requests for .htm .html .cgi) KByte = total amount of data transferred in kilobytes Sites = individual computers which make server requests Referrers = URLs which link to your site or trigger server requests * Search Strings = keywords entered into search engines resulting in hits User Agents = web browsers Entry Pages = initial file requested during a visit Exit Pages = last file requested during a visit Countries = location of sites making requests determined by TLD * Note: "referrers" includes both internal and external links therefore the URLs listed as referers may include URLs within your own domain.
Awstats Explained, what does it all mean?

When reading your web statistics in AWStats you may see a few unfamiliar words and terms. This guide will explain what they mean. The first things you will see are; Unique Visitors Number of Visits Pages Hits Bandwidth These can be a bit confusing so here is a brief explanation. Unique Visitors - These are the total number of visits by a unique IP address. This can be a bit misleading because dial-up visitors get a new IP each time they log on so you can have the same person visit different times and give a unique hit. Number of Visits
How do I block an IP address using Cpanel?

If there is an IP address you want to block from your website, you can do so inside Cpanel. Here are the steps: 1. 2. 3. 4. Log into your Cpanel account. Under "Site Management", go to Ip Deny Manager. Under "Add an IP Deny:" enter in the IP address you wish to block. Click "Add".
You're all set! Now to remove the IP banning, all you need to do is remove the string it created in your .htaccess file or select it from the drop down menu on the Ip Deny Manager page. The IP address you added to the banlist will not be able to access your website ever again!
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How do I backup my website and hosting account?

Login to your CPanel Control Panel and choose "Backup" from the system menu. Click the link which reads "Download Today's Home Backup." Your computer will then prompt you for a place to save your backup files locally for safekeeping.
How do I restore a backup created with CPanel?

If you've previously downloaded a backup copy of your website through your CPanel Control Panel, restoring your site is a simple process. Login to your CPanel Control Panel and choose "Backup" from the system menu. Once inside the Backup menu, you'll be prompted to perform three separate types of backup restorations, including "Restore a Home Backup," "Restore an SQL Database," and/or "Restore an Alias/Filter Backup." Choose the type of backup you wish to restore, click the "Browse" button next to your backup option, and direct your hosting account server to the file on your computer which you'd like to restore. After the file has been located, click the "Upload" button and your hosting account will begin to restore your backup automatically for you.
What is CPanel Backup?

The Backup area of your CPanel Control Panel allows you to backup your current hosting account, settings and files. You should always keep your own backups of your hosting account, on your local computer, to provide for easy recovery in the event of a problem.
Domain Registration & DNS
Do you support all domain names extensions (.uk .au)?

Yes, we support all domain names, including foreign domains. e.g. (.US .UK .BIZ .CC .AU)
Why can't I create sub-domains?

If your domain is not pointing to our nameservers and is still in the process of being transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains.
How long does it take before my domain is working?

If you ordered a new domain name through us, it will take 12-48 hours. If you are transferring an existing domain name to us, it will take 12-48 hours after you make the DNS change with your registrar.
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What are Domain Pointers?

A domain pointer is when you have us setup a 2nd domain of yours to point to a subdirectory of your account so it will load a different site from the main domain on your account. Types: Domain Pointer -> Sub Directory This is when we point your domain name to a subdomain/subdirectory on your account. Domain Pointer -> Main Domain This is when we point your 2nd domain to your main domain
Will I be able to access my domain name with or without the 'www.'?

Yes, you will be able to access the domain name with or without the 'www.' in front. For example, you can access the domain name "mydomain.com" by going to "www.mydomain.com" as well as "mydomain.com".
What is a NIC handle?

Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle as the contact for several domains. This way, if you make a change to the NIC handle (i.e., the e-mail address), all domains using that NIC handle will be updated as well.
How do I transfer my domain name over?

First, do a whois search for your domain name and see who the registrar is. You will need to contact that registrar and have them transfer your domain name to our DNS/nameservers. (Please refer to your Welcome letter for the latest DNS nameserver details. You can also contact support to find out the correct nameserver info.)
How long does it take before my domain name is active?

It usually takes about 12-72 hours before it is visible to all users of the Internet. The propagation delay is due to Internet providers having to update their records (DNS tables) to reflect the changes.
Who is InterNIC?
The InterNIC is an independent organization who, until a few years ago, was the only domain name registar. As a result, 90% of all domain names were registered through them. Many other companies can now register domain names. These include Register.com, Bulkregister.com, Tucows, etc.
Who owns the domain name if I purchased it through you?

The domain name is yours completely. If you do decide to not use us as your web host, you can still take the domain name with you to a new web host.
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What are your Primary and Secondary DNS numbers?

Please refer to your welcome letter, it contains the correct DNS nameserver details for your account. If you have lost this information please open a support ticket.
My domain is with another registrar, how do I transfer my domain to a better registrar?

We use ONLINENIC.com as our preferred registrar. We can transfer your domain to this registrar for $15. This fee includes an extra year of registration. Please contact the billing department for more details.
Where should I register my domain name?

We can handle domain registrations for you, however you are always welcome to use others registrars. Here are some recommended domain registrars. http://www.networksolutions.com/ http://www.stargateinc.com/ http://www.register.com/ http://www.dotster.com/ http://www.000domains.com/ http://www.enom.com
What is domain propagation?

Propagation is the period of time, or delay, involved in sending your domain's address information to all the various name servers in the world. Name servers intentionally keep track of addresses for domains in their memory for a specific period of time (defined by the administrator of the name server). This speeds up the process of looking up an address for a domain name. Unfortunately this "cached" information also stays in the name servers when it has been changed at the source of the original information (the domain's registrar). Name servers refresh themselves from once an hour to once a day. Experience dictates that 2-3 days is a good estimate for the period of time from when a domain's DNS information is changed at the domain registrar to when everyone in the world can see the change.
How can I visit my site before propagation?

There are two methods that have varying chances of success. Method One: 1) You can use your domain's server IP address, plus your username like this: http://x.x.x.x/~your_username For instance, if the IP address for your server is 2.2.2.2 and your username was joe, you can view your site using: http://2.2.2.2/~joe/
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Method Two: Open up your hosts file in your local computer. It is usually located in c:winntsystem32driversetchosts. Add two entries to your hosts file like this: x.x.x.x domain.com and x.x.x.x www.domain.com Where the x.x.x.x is your server's IP address.
Can you register .us, .biz, .cn, .info, .name etc domains?
Yes we can register .com, .net, .org, .us, .info, .name, .cn, .biz, .cc.
Can I change my domain name?

Yes, the domain name associated with your account can be switched at any time, you just need to send in a trouble ticket with verification.
Your company registered my domain name, how will I know when to renew?
We simply register domain names on your behalf. You are responsible for monitoring and renewing your domain name when the expiry date nears. If you want us to handle the renewal, simply send a support ticket to the BILLING department. We will renew your domain name immediately. NOTE: You MUST renew your domain name at least 7 days before it expires. If you leave it past the expiry date the domain will be locked down and you will not be able to access your site. If your domain has expired past 30 days it will go into REDEMPTION mode. Once it switches to this you will have to wait 75 days before the domain is free to register once again.
How can I get my DNS settings changed (MX record, A record, C NAME)?
To get changes made to your DNS settings as far as your MX record, A record, C NAME, you will need to send in a support ticket to our Techincal Staff.
How do I renew my domain registered through your company?

To renew a domain name which was registered by us just submit a trouble ticket to our BILLING department identifying the domain(s) you wish to renew. Please include the first 2 and last 4 digits of the credit card we have on file for you for verification purposes. Domain renewals are $15.00 per year and if desired domains can be renewed for multiple years (up to 9).
I registered my own domain. What name servers should I use?
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Please refer to your welcome letter for the correct name servers. You can also send us a support ticket.
My domain is registered via another registrar. Can I transfer it to you?

In most cases, yes. While it's not absolutely necessary to have your domain registered through us (you can simply set the DNS settings for your domain to our name servers via your existing registrar and have your domain resolve to your account on our servers) some customers prefer the convenience of having us administer their domain as well as host their website. We are able to initiate domain transfers to our registrar (OnlineNIC) from any of the following popular registrars: Network Solutions/Verisign Dotster DomainDiscover DotRegistrar GoDaddy Enom Register.com Melbourne IT/Internet Names Worldwide Tucows/OpenSRS If your domain is hosted via any of the registrars above if you wish we can initiate a transfer of your domain to our domain registrar at any time. Domain transfers are $15.00 per domain which includes the first year's registration. Domain transfers are strictly optional and performed upon request, to initiate a domain transfer submit a trouble ticket specifying the domains you wish to transfer and include the first two and last four digits of the credit card you use to sign up as verification. Please be aware that we can only transfer .com, .net and .org domains. Also note that all we can do is to initiate the transfer request and that there are numerous reasons for which a transfer attempt may fail and there is no way we can guarantee success. Possible reasons we may be unable to successfully process a transfer include, but are not limited to: you are not listed as the Registrant, Administrative Contact or Technical Contact for the domain the domain has been registered for less than 60 days the domain is not registered with the one of the supported registrars listed above the Administrative Contact for the domain refused the transfer request the domain is under dispute and has been placed on Registrar-Lock or Registrar-Hold Transfer Tips - In order to maximize the chance of a successful transfer prior to requesting a domain transfer perform a whois lookup of your domain via your domain registrar's website and verify that (a) you yourself are listed as the registrant and (b) that the contact information for the domain is valid. In particular make sure that the email address listed for you is a valid, active account as in order for the transfer to succeed you will have to authorize it by responding to an email which will be sent to that address. - Some domain registrars will not initiate or approve transfers for domains which are approaching their expiration date (some registrars cut off transfers 10 days prior to the domain's expiration however policies vary) so if you decide to transfer your domain registration for the best results you should look to initiate the process at least two weeks before the domain is due to expire.
What is domain parking?

Domain parking (at least in the context as it's used here) refers to the process of adding
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additional domain names to a hosting account with all of the domain names resolving to the account's index page. Example: processor.com -> http://processor.com/index.html cpu.com -> http://processor.com/index.html All our accounts include the ability to park at least up to 10 extra domains, again with all of the domains directing traffic to a single index page (i.e. one website which can be accessed using multiple domain names). A common example of domain parking would be a company who purchases the rights to theircompanyname.com and theircompanyname.net and wishes to have users be able to get to their site via either domain.
What is domain pointing?

Domain pointing takes domain parking another step further by allowing multiple domains which resolve to different index pages or directories on the same hosting account. Domain pointing would come into play if one wanted to maintain TWO distinctly different web sites while paying and maintaining only one hosting account (aka a "twofer" deal). Example: www.apples.com -> http://apples.com/index.html www.oranges.com -> http://apples.com/oranges/index.html With domain pointing the addition domain name(s) point to a subdirectory on the account, however this is invisible to visitors (www.apples.com/oranges is recognized and treated as the root directory of www.oranges.com in the same way as www.apples.com/oranges is recognized and handled as oranges.apples.com if you were to make it a subdomain). Most of our plans provide domain pointers for free. If you require additional domain pointers, refer to the addons page for pricing schedule.
How do I transfer my site to you? (quick steps)

First you would get a new account with us - and then transfer all of your website files. Once that is done, you would need to update your domain name's DNS/nameservers (with the company that registered your domain). That's all there is to it. After your domain is completely pointing to your new hosting account, you could then safely cancel your old host. We setup all accounts within hours of receiving payment (generally much sooner). Once you've update your domain name's nameservers - it takes about 24-72 hours for your domain name to start working with your new hosting account.
E-Mail & Webmail
What is your policy on SPAM?

We take a very dim view of SPAM. It is one of the most annoying things encountered on the
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Internet. Any client found to be spamming will have his/her account terminated immediately - no questions asked (we will investigate the report thoroughly before terminating any account). There is no warning or second chance. If we find that you have violated our Acceptable Usage Policy, we will report you and the incident to the proper local, state and federal authorities and will prosecute you to the full extent of the law.
Is my Email setup?
Your master mail account is automatically setup. Your username, password, and mail server configurations are in the "Account Setup" letter sent to you when your account was setup.
What is the difference between POP3 and Forwarding?

POP3 is where you store your e-mail on our mail server. You then configure your mail client (for example - Internet Explorer, Netscape, Eudora) to read your mail directly from our mail server. Forwarding is when our mail server forwards e-mail to your local ISP or e-mail address instead of storing it. When we set up your account, all of your e-mail is forwarded to the e-mail address you supplied to us.
How do I create additional POP accounts and email forwarding?

This can be done via your web control panel. Once you login, click on "Email -> Add/Remove POPs" and follow the simple procedures. You have the ability to create, edit, and/or delete your own email accounts.
How do I check my emails?

You can use any email clients (ie. Outlook, Eudora etc..) or our Web Based Mail.
You offer unlimited e-mail aliases, what does that mean?

Unlimited E-mail aliases means that you can use anything@yourdomain.com as your email address. For example, you may want to use a few different email links on your site such as ... support@yourdomain.com info@yourdomain.com webmaster@yourdomain.com me@yourdomain.com You do not need to do anything to get anything@yourdomain.com to forward to your primary POP account.. We set this up as a default when your account was setup.
Can you forward all my email to a separate email address? If so, how do I do it?
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Yes, we can forward all your mail to anywhere you like using the control panel. Just login and click "Email -> Forwarders".
How do I check my email through Eudora or Netscape Mail?

Make sure you are using an account that you created through your mail manager section of your control panel, not the default name for the account. Make sure your email program is setup as follows: Server: mail.yourdomain.com Login: account%yourdomain.com Pass: password (Remember: Use '%' instead of '@') Example: test@yourdomain.com
How do I setup an Email account with Outlook Express?

If you would like to add an e-mail address to Outlook Express, follow the procedure below. You can configure Outlook Express to check as many e-mail addresses as you like. To quicky and automatically setup your mail accounts: You can use the control panel's automatic Outlook Export Tool to setup your email account. To do this: 1. Log into your control panel (http://www.your-domain.com/cpanel/) 2. Select "Add/Remove POP/Email Accounts" 3. Select "Outlook Express AutoConfig" next to the account you want steup. Once clicked, the server sends a registry file to your computer so that when Windows reads it, it will automatically setup your mail account in Outlook Express. If you would like to manually setup your mail accounts in Outlook Express, follow the instructions below. To manually add e-mail accounts in Outlook Express: 1. Open Outlook Express 2. Move to the "Tools" drop down menu and select "Accounts." <IMG height=110 src="http://www.esupport24.com/kb/accounts.gif" width=242 border=1>
3. Select "Add Mail" from the "Right" menu option. <IMG height=186 src="http://www.esupport24.com/kb/add.gif" width=350>
4. In the "account name box", enter a name for your mail account, and click "Next."<IMG height=211 src="http://www.esupport24.com/kb/name.gif" width=500 border=1>
4. In the "Email Box", enter the email address for this account and click "Next." <IMG height=179 src="http://www.esupport24.com/kb/email.gif" width=435 border=1>
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5. Set "Mail Server Names" <IMG height=204 src="http://www.esupport24.com/kb/server-names.gif" width=325 border=1>
6. Enter the "Login and Password" for this email account. Use the "full email address" as the login name of the account you're configuring, as illustrated in the following "example." <IMG height=180 src="http://www.esupport24.com/kb/account-login.gif" width=432 border=1>
7. Click "Finish." and you'll see a message like this: <IMG height=57 src="http://www.esupport24.com/kb/finish.gif" width=412 border=1>
8. Do not exit your account settings yet! as illustrated in the following example:
Highlight your "New Account" and select "Properties."
<IMG height=306 src="http://www.esupport24.com/kb/properties.gif" width=504>
9. In the properties dialog box, select "Servers", then select the "My Server Requires Authentication" option as shown below: <IMG height=442 src="http://www.esupport24.com/kb/smtp-authen.gif" width=367> That's pretty well it! Close your account settings and test out your new address by sending a message to it. If you're able to send a message, and receive that same message in your new account, then congratulations! - you've successfully setup your first email account on our servers. You can configure as many email accounts as your like in Outlook Express using the same above process. Potential problems with sending mail: Due the the mass amount of abuse from a few problem souls, an increasing number of ISP's are disabling ability to "send mail" through someone else's SMTP server. If you receive an error message when attempting to use our "Outgoing SMTP" server, it probably means your ISP has denied access to (what is otherwise known) as 'third party relaying." To solve this problem, simply go back to your account properties, and select the "server settings" tab. Then, there are two things you must do: 1. Change the "SMTP Outgoing Mail Server" settings to the same ones as you're using on your ISP's email account. To do this, have a look at "Step 8" just a few above this one. In this case, select the properties of your ISP mail account, then go to properties, and select "Servers." Copy those "SMTP Outgoing Mail Server" settings to your new account, or write them down and enter them in manually. 2. Deselect the "My Server Requires Authentication" option. DO NOT CHANGE ANYTHING ELSE! You can now receive mail from your domain account, while sending mail will be accomplished through your ISP's SMTP servers. This will in no way effect the performance or look of your email messages coming from your domain. Note: PLEASE
Setting up Catch All Email...

It appears pretty simple, but read through this documentation, as this controls much more that
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you'd expect. As mentioned in the previous chapter, your "default email address" is the one, which can be used as a "catch all", or in other words, to "catch all mail", which is addressed to anything@yourdomain.com. Using a catch all can be a blessing and sometimes a curse. The "catch all" is excellent if you have a high frequency of people whom mistype your email address, as these addresses (even though mistyped), will simply be bounced to your "catch all" or "default" email account. That is, providing they at least managed to spell your domain name properly. :) If you're not planning on using multiple "private email boxes", then you can keep life very simple just configure the default email address in your mail reader and leave it at that. This way, you'll receive everything sent to your domain. There are indeed pro's and con's to this method, which will be discussed in this tutorial. Setting your default/catch all email account: Note: By default, or until you change it, the default email address will be the same as your "login username." 1. Login to your control panel (http://www.your-domain.com/cpanel/) 2. Goto Your Mail Folder/Area 3. Select "Default Address" or "Setup Catch All Address" 4. Select "Set Default Email Address" 5. Enter a desired default email address Just enter a name, (the @yourdomain part is added automatically) Select "Change" and you'll see a confirmation box, which displays your new default email address. That's it..done! Remember: In order to receive mail, which finds its way into your "Default Mailbox", you must configure the default address in your mail reader. If you don't, then all mail, which bounces to this address will sit on the server unread. This is easy to do in Outlook Express, as it allows you to configure and monitor multiple email accounts. Email readers such as Netscape on the other hand, are limited to "one" email account. Actually, you could re-configure your mail reader to check your default email box every few days, but who wants to be bothered with that trouble? We suggest using an email reader, which allows you to configure multiple email accounts. The Webmail Alternative: You can also check your default email account, or another other mail account by logging into it through the "WebMail" interface. Simply select the "WebMail" link in your control panel, and log in to it using your "Main Account" Username and Password. This will allow to to check your default email box, as well as other mailboxes without having to configure them in your mail reader. In fact, using any pop accounts "Username and Password" will log you into that particular account through the "WebMail" interface. The downside of enabling "Catch All": Problems can sometimes arise when Spammers or junk mailers use this feature as a means to pump their trash into your mailbox. As long as the "catch all" is enabled, then all they must do is send to whatever@yourdomain.com and it will reach you. On the other hand, if you're using "specific pop email accounts", you could opt to disable the "catch all", which would mean that "only visitors or associates who you've given a specific address to" can send mail to a particular email account on your domain. In this case, everything else, (that you have not configured as a pop mail account) is bounced back to the sender. In our opinion, we suggest leaving your "catch all" enabled for the time being. If Spammers begin sending random junk messages using anything@yourdomain.com, then you can disable your "catch all" feature. Disabling your "Catch All Feature" Instead of entering a (syntax legal name), use illegal syntax, which will effectively disable your email "catch all." For example, using characters, which are known as 'illegal' to the email system such as (>>>????) will work just fine. These are characters, which cannot be used in an email address, which in effect, will render the "Catch All" feature useless. Go to your "Change Default Email Address/Setup Catch All Address" and add something like the above as default name.
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What happens now? When Spammy or Jimmy junk mailer attempts to use a random email address to Spam you, it will be bounced back to them. That is, unless they happen to get a hold of one of your "legitimate pop email account names", in which case, you'd have a different problem on your hands. Yes, you could either deal with it, or change the address. Here is what now happens to a sender using anything@yourdomain.com : This is what the sender would receive. Please note that a classic, but annoying junk mail example is being used here: This message was created automatically by mail delivery software (Exim). A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on yourdomain.com. The message identifier is: 19m5gu-0009hi-50 The date of the message is: 01 April 2000 04:14:04 -0400 The subject of the message is: MAKE MILLIONS FAST! The address to which the message has not yet been delivered is: anything@yourdomain.com Delay reason: error in alias file /etc/valiases/anything@yourdomain.com: missing or malformed local part (expected word or ">>" (Bad email syntax) No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. So what actually happened here? When the "Catch All" email address (******>>>@yourdomain.com), attempted to process an incoming message from anything@yourdomain.com, and then forward the (junk message in this case) to the "catch all/Default" email address, it freaked out, and said forget it!! The default email address was set to ******>>> in this case, which is clearly an email address using "illegal characters", so the sending process was aborted. Therefore, the mail system bounced back the above error message to the sender. There are numerous tricks and special recipes you can 'manually' write into the Unix email system for doing essentially the same thing, however through your control panel, this would certainly seem the easiest way of accomplishing the task.
What do I use for my SMTP?

You can use "mail.yourdomain.com" or your dialup ISP for the SMTP.
How come I can't send mail?

First, your domain name must be resolving to our name servers. Then use "mail.yourdomain.com" for the SMTP server in your Email client configuration. Our mail server uses SMTP Authentication. This means you MUST configure your email client to authenticate with your username and password, much like when you check mail.
Configuring Netscape Mail...
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1. Open Netscape Browser 2. Move to the "Edit" drop down menu and select "Preferences." <IMG height=236 src="/kb/netscape_preferences.gif" width=234 border=1>
3. From the "Left Menu" select "Mail and Newsgroups", then click the + symbol, which displays a list of options. Select "Identity." Enter the "email address" of the account you're setting up, and "your name" as demonstrated in the following example:<IMG height=372 src="/kb/netscape_identity.gif" width=527 border=1>
4. From the "Left Menu", select the "Mail Servers" tab and enter your appropriate information as illustrated in the following example. Make sure to use the "full Email Address" of the account you're setting up as the "username." When finished, click "ok." <IMG height=244 src="/kb/netscape_mailserverprop.gif" width=346 border=1>
5. Configure your "Outgoing Mail Server", settings that correspond to your domain name, and as demonstrated in the following example. Click "OK" when finished. <IMG height=373 src="/kb/netscape_mail-servers.gif" width=528 border=1> That's pretty well it! Close your account settings and test out your new address by sending a message to it. If you're able to send a message, and receive that same message in your new account, then congratulations! - you've successfully setup your first email account on our servers. Potential problems with sending mail: Due the the mass amount of abuse from a few problem souls, an increasing number of ISP's are disabling ability to "send mail" through someone else's SMTP server. If you receive an error message when attempting to use our "Outgoing SMTP" server, it probably means your ISP has denied access to (what is otherwise known) as 'third party relaying." To solve this problem, simply go back to your account properties, and select the "server settings" tab. Now, there are two things you must do: 1. Change the "SMTP Outgoing Mail Server" settings to the same ones as you're using on your ISP's email account. This information should be included with the setup instructions of your Internet account. If not, contact your ISP for their "Outgoing SMTP Mail Settings." 2. Once you've added your ISP's SMTP settings, remove the information in the "Outgoing Mail Server User Name" and leave it blank. DO NOT CHANGE ANYTHING ELSE! You can now receive mail from your domain account, while sending mail will be accomplished through your ISP's SMTP servers. This will in no way effect the performance or look of your email messages coming from your domain. Note: PLEASE
How do I check my e-mail through a web browser (webmail)?

Login to http://www.your-domain.com/webmail/ Use your username and password which was supplied to you in your account setup email.
How much space do I have for my POP Accounts?

You can define how much space to give each POP account when you create them via your control panel.
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I have a mailing list, how many emails can I send out?

Yes. There is a limit of a few hundred recipients per mailing on email sent via our shared servers. If you are sending email to a list of people through a mail client, there is a limit on the number of people that can be sent to in one message. This limit is based upon server timeouts and the fact that for every 50 recipients in a message the server imposes a slight pause before continuing with the rest of the SMTP transaction.
How do I setup Auto Responders?

What is an Email Auto Responder? Email auto responders will automatically send a customized auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something like moreinfo@yourdomain.com. In most other cases, they are used to send a 'courtesy reply' to anyone whom sends a query to your companies main email address. When visitors email this address, they recieve a response such as: Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-555-5555. Thanks!), and so forth. There are two types of Auto Responders: The silent Auto Responder: In this case, you configure the responder to send the desired information when it's emailed, however you 'do not' receive copies of the inquiries that people originally sent. This method is typically used if you have a product and want people to email an address for additional information on it. You simply tell them to email moreinfo@yourdomain.com, and they receive additional information on it. Again, you 'will not' receive receipts of the visitors emailing the auto responder. If you want to do this, please read the next paragraph. The Auto Responder that sends you the original inquiry: In this case, the auto responder is setup to work with a (currently configured pop email account). Now, the sender receives your automated response, and you receive their 'original inquiry'. How to setup an Auto Responder:
1. 2. 3. 4. 5. 6. 8. 9.
Login to your control panel (http://www.your-domain.com/cpanel/) Goto Mail Area Select "Setup AutoResponders" Select "Add Auto Responder" Enter the "Email Address" to send the auto response Enter a "From" name, (for example, my company) Enter a "Subject", (for example, thank you) Enter your message in the "Body" area
Select "Create" and that's it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you've configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated response. Remember! If you want to receive the "Incoming Inquiries" in addition to sending the automated response, then add an email address, which is "already" configured as a "pop email account." If you "do not" wish to receive the original incoming inquiry, then simply enter a name, which is not configured as one of your existing pop mail accounts. If at anytime you want to update, edit, or delete an auto response, simply go back into "Setup Auto responders" and you'll see the current responders configured, as well as options beside each of them to change or delete.
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How do I block SPAM messages?

You can stop spammers using various different spam filtering systems which is located within your control panel.
Do you support Everyone.Net & BigMailBox.com?

Yes! To change your MX records simply login into your control panel and click the appropriate link. There is no need to open a support ticket.
Will my existing pop accounts still work if I use Everyone.Net / BigMailBox.com?

No, if you use this service all mail services provided by us will no longer work.
I still can't send email. What's wrong?

Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first. In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers. Several large ISP's are in the process of blocking all access to port 25 (the SMTP port). A few hosts that are currently doing this are: Earthlink UUNet Prodigy (There are probably others, these are just the ones we are aware of) They do this so that you will be forced to use their outgoing SMTP servers. Instead of using mail.yourdomain.com as your outgoing mail server, you should use the SMTP servers that your ISP provides you with. Or you can always use PORT 26 in your email software.
Why do I get a \"Relaying Denied: Authenticate with POP first\" error when trying to send email through the server?
You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending out thousands of messages. You may need to wait 20-30 seconds before trying to send mail again for the server process to recognize you after you check your mail. Once you have logged into the pop server and have been authenticated, you will be allowed to send mail for 30 minutes without having to login again. If you do login again, your 30 minutes will start from the time you logged in last.
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Can I change my own MX Records?

Yes! Our control panel system allows you to define your own MX Mail Records instantly! Simply login to your control panel and click on "Change MX Records".
How do I tell if my ISP is blocking my outgoing mail?

It is becoming more common that ISPs are blocking port 25 (SMTP port) forcing you to use their SMTP server. To see if you are blocked: 1. 2. 3. 4. Click Start Button (Windows Desktop) Click Run Enter "telnet" Enter "open mail.domain.com:25"
If you see a message like: 220 www.domain.com ESMTP Then you are not blocked. If you can't connect, you are blocked. You should change your port to 26.
Can email account users change their own passwords?

Yes. Users can change their own email password by logging into their webmail account (www.domain.com/webmail/). From the webmail main interface users can change their email passwords.
Do you support IMAP?

IMAP stands for Internet Message Access Protocol. IMAP is a method of accessing electronic mail on a mail server. IMAP offers several advantages over POP3 - including the ability to manage email in folders on and off the email server. We include a free IMAP server with every account. The IMAP server gives you the ability to use advanced email clients such as Outlook or Netscape Mail that support the advanced features of the IMAP protocol. In addition, you can use IMAP web based clients like SquirrelMail or Horde. (We include both Horde IMP and SquirrelMail with every web hosting account.) Make sure you have ident enabled and that you/your isp do not block it. Port 143 must be open if you have a firewall.
What is the maximum email message size?

Our email system currently supports a maximum message size of 5MB. This limit was established on our shared email servers by necessity to ensure that the flow of email into and out of our servers does not become bogged down by excessively large files.
I need to share larger than 5MB binary files, what can I do?
If you need to share binary files which are larger than the 5MB-5.5MB size supported as email attachments there are several possible options:
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(1) One of the simpler alternatives to attaching a large file to an email would be to upload the file to your account and then email a link to the file instead. (2) Rather than using a standard HTTP link one can create an FTP account expressly for the purpose of sharing large files and provide either login details or an easy to use FTP link. The later option is ideal for those looking to receive larger incoming files instead of or in addition to providing large files on an outgoing basis. Details on setting up FTP subaccounts can be found under the "FTP & SSH" topic area of this FAQ. (3) Another option with larger than 5MB outbound files if your ISP supports larger than 5MB attachments would be to setup an email account in Outlook Express or a similar POP3 email client using our POP3 server and your ISP's SMTP server. (4) While as a general rule the size of binary files wont decrease all that much when compressed if the file is only a little larger than 5-5.5MB one can try compressing the file using a compression/archiving utility such as WinZip, StuffIt, PKZip, etc. If the file size can be reduced enough via compression it can be attached to an email. (5) If the use of email to share files is a must in some cases one can use Outlook Express and other POP3 email clients to "break up" and send larger than 5MB messages via smaller than 5MB separate emails which can be recombined by the recipient's email client. Note that some ISPs will not accept email with such 'message/partial' MIME type attachments which makes this option limited.
Is there a mailbox storage limit?

You can define the mailbox storage space and limit by logging into your webmail interface or via your control panel interface.
Spam Assassin Explained, what is it? how do you use it? and more!
What is Spam Assassin? Spam Assassin is a e-mail spam filtering system that sits side by side with account with us to help block, mark or filter out mail you don't want. How do I access Spam Assassin? First thing you will want to do is log into your cPanel. From there, under the "E-mail" box look at the bottom for a link that reads "Spam Assassin". From here it will tell you if Spam Assassin is currently enabled or disabled. Clicking the boxes to enable or disable Spam Assassin is how you can turn it on or off. To configure the Spam Assassin settings click the button that reads: "Configure Spam Assassin (required to rewrite subjects)" How do I configure Spam Assassin? If you do not know what it is you are looking at, the next screen could be a little confusing. To help you understand here's a break down of what you should see on the screen and what to do with it: required_hits - The number of e-mails received before marked as spam. rewrite_subject - The tells Spam Assassin if it should rewrite your subject line or not as you define. (1 is yes and 0 is no) subject_tag - What the spam is marked with in the subject line. (usually ***SPAM*** or something else that could be picked up by your own mail filters on your mail client of choice) blacklist_from - An e-mail address you definitely want to be marked as spam. (you could also use *@something.com to get every email from that address filtered) whitelist_from - An e-mail address you definitely do NOT want to be marked as spam. (you could also use *@something.com to get every email from that address NOT filtered) Once you're done, just hit save and whatever you defined on the earlier page will now be in effect. If you picked to rewrite the subject, then you could now go into your mail client and write a new "rule" that would filter all mail with "***SPAM***" to go into a SPAM folder so that you could check it from time to time making sure you did not get any false positives. How do I use the Spam Box?
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You can turn your spam box enable and disable from the same page as Spam Assassin. It's just that easy! With the recent upgrades to cPanel, the team has been paying more attention to the users of Spam Assassin. In the previous build you would need to use a imap client to get to your spam box. Well not anymore. You can create a "new" e-mail account that has precisely the same settings as your email account, but add: "/spam" to the end of the e-mail account user name. This will retrieve only your Spam Box mail. In order for this to be useful, you will want to set up your e-mail client to deliver this Spam Box mail to a special folder (perhaps called spam?) automatically.
A brief look into the Webmail packages offered...

We provide you with the ability to not just have an email address, but we also provide three different web-based clients you can check them with! The benefit of web mail is that you may check your e-mail when you are on the road or just don't feel like using a client on your computer like Outlook Express. To access your web mail, please use the following address:
How do I use SSL to setup my email?

Set your mail server to the host name for SMTP/POP3/IMAP (instead of domain.com) and then make sure that your mail client is using the following ports for SSL: SMTP - 465 POP3 - 995 IMAP - 993 As always you want to make sure that your account name is user@domain.com (or user+domain.com) and that you are using authentication on your SMTP server.
How do I set up my email in Outlook Express? (text-only)

The following is a walk-through for setting up Outlook Express. Go to 'Tools' -> 'Accounts...' -> 'Add...' Display Name: (as you wish) //Next -> Email Address: (xxxx@domain.com) //Next -> My incoming mail server is a [POP3] Server. Incoming Mail (POP3, IMAP, HTTP) server: [yourdomain.com] Outgoing Mail (SMTP) server: [yourdomain.com or your ISP SMTP server settings*] Account Name: (xxxx@domain.com) (same as email address. Password: as appropriate Log in Using Secure Password Authentication is NOT checked. Click 'Next' and 'Finished' Click 'Properties' -> 'Servers' Tab *Make sure 'My Server requires authentication IS checked ON if you're using our SMTP Server settings. Otherwise contact your ISP.
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Click Apply, OK, OK. and test the email. If it does not work, try your ISP settings for Sending email.
Do I have to give all my email accounts access to cpanel? How can users access webmail without going through cpanel?
Your users do not have to go through Cpanel. If you domain name has propagated, use http://domain.com/webmail/. Prior to that you can use http://your-ip-address/webmail/. At the prompt box which comes up, the user must enter the following: User Name: the full email address (myemail@domain.com) Password: the password for the email account in question You can restrict which email program your webmail users are allowed to use by doing the following: Login to CPanel Click on "Subdomains" You will see a blank form to fill out with one next to it saying ".domainname.com". In that blank spot enter what you want to use as your subdomain. For example, "webmail". It may take a minute so be patient! Once you get a confirmation message, click the "go back" link (do not use the back button!). In the line below the one you just filled out, select the webmail.yourdomain.com in the box and click on "Setup Redirection". In the page that loads next enter one of the following URLs for the program you want users to be able to access. The trailing slash must be used: Horde: http://www.domain.com:2095/horde/index.php/ Squirrel Mail: http://www.domain.com:2095/3rdparty/squirrelmail/index.php/ Click on "Save". Try and access webmail.yourdomain.com Login with your username and password, you should automatically be at the program of your choice!
What is E-mail Forwarding and how can i use it?

Email forwarding let's you forward email sent to an addresss to another address or multiple addresses. It allows you to look more professional by creating separate department addresses for a business and forwarding all of their emails to one or more other boxes which can then filter and organize based on those addresses. It allows you to forward mail to an external address at another host or ISP, it allows you to send copies of a message to multiple addresses, etc. It can also come in handy to forward mail to another person while you are on vacation. Forwards are setup in Cpanel under Mail => Forwarders. Normally, a forward will just forward the message. Sometimes, though, it may retain a copy in the forwarded box. To avoid this, you can setup a forward for an email box that does not actually exist in your domain, one that you haven't created. To forward to multiple addresses, use a comma to separate the addresses. ie mailbox1@mydomain.com,mailbox2@somedomain.com To force a box to keep a copy and forward a copy, set it up as mailbox1@mydomain.com>>>\\mailbox1,mailbox2@wherever.com The backslash is what makes it work.
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Why do I get this error? Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B
You may receive this error in your email client settings at some point. In Outlook this is a bug and can usually be resolved by restarting your email client and making sure you have SMTP authentication enabled. This is not a server problem and is caused by a miconfigured email client, ISP's blocking access to port 25 and using port 26 instead or a DNS problem with your ISP. To confirm that the mail server is online and responding you can perform the following: From the 'Start' button click 'Run' Type in 'telnet yourdomain.com 25' You should receive something to the effect of: 220-server.dnsprotect.com ESMTP Exim x.xx #1 day, xx Month 2004 time 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. This confirms there are *no problems* with the SMTP server To confirm the POP server is online and responding: From the 'Start' button click 'Run' Type in 'telnet yourdomain.com 110' You should receive something to the effect of: +OK POP3 [cppop x.x] at [xx.xx.xx.xx] (yourdomain.com) This confirms the POP server is online and there are *no problems* with the POP server. Link to Microsoft support: http://support.microsoft.com/default.aspx?scid=kb;en-us;q295164
What can I do to reduce the amount of spam email I get?

1. NEVER click on an "unsubscribe" link on spam. That only serves to confirm that someone actually reads the spam they send you...and they will then sell your email address to other spammers. 2. If your email address is on your website, you might want to change to using a form mailer, for contact. Spammers harvest email addresses using a spider program. The spider searches websites and gathers any email address it can find. 3. If you participate in newsgroups / usenet, do NOT use your email address in the reply to field of your newsreader. Again, spammers harvest these groups for valid email addresses. Also: How do spammers harvest email addresses http://www.private.org.il/harvest.html SPAM - Munging Your Email Address http://members.aol.com/emailfaq/mungfaq.html http://www.internet-tips.net/Email/SPAM_munging.htm How To Deal With Spam http://pobox.com/nospam.html Korean Spam Filter http://www.siue.edu/~jpogats/korea.html
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SPAM Tips and help http://spam.abuse.net/spam/userhelp/ SpamCop http://spamcop.net/ SpamCop FAQ Parsing and reporting spam http://spamcop.net/fom-serve/cache/16.html A Quick Guide to E-Mail Headers http://real.fissure.org/articles/headers.shtml Reading Email Headers http://www.stopspam.org/email/headers/headers.html Dealing With Junk Email http://www.jcrdesign.com/junkemaildeal.html The SPAM-L FAQ http://www.claws-and-paws.com/spam-l/index.html
How do I modify an MX Record?

MX Records (or mail exchange records) are special server settings that help to control the routing of your email. By default, your emaill is currently routed through our server. If you wish to route your mail to a different provider, outside your hosting account, you may do so by choosing "Modify Mail Exchanger" from your Mail Manager menu, and moving to the "Change an MX Entry" section of your account. Here, you'll be prompted to enter the domain to which you'd like to give control of your email. VERY IMPORTANT: Once you've directed your mail to a server outside of our control, you will not be able to control your mail from this hosting account. This means if you have multiple email addresses, forwarders, autoresponders, and mailing lists, they will no longer be configurable through your Control Panel.
What are my POP and SMTP settings?

mail.yourdomain.com Note: Please replace "yourdomain.com" with that of your actual domain name (example: mail.mydomain.com) . IMPORTANT: EMAIL WILL NOT WORK UNTIL YOU HAVE UPDATED YOUR DOMAIN NAME'S NAMESERVERS/DNS TO POINT TO YOUR NEW HOSTING ACCOUNT.
How do I change my email password?

To change the password associated with individual email accounts, login to your CPanel Control Panel and enter the "Mail Manager" menu system. Choose the "Add/Remove Accounts" option from the menu. Once inside the Mail Accounts Maintenance menu, you'll be provided with an option to "Change Password." Click the link provided, enter your new password into the password field, and click "change" button.
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FTP & SSH
What is SSH and do you support it?

SSH is similar to telnet, but it's more secure. It uses high level encryption and compression to make sure nobody can takeover or eavesdrop on your telnet session. To enable SSH on your account simply send a support ticket with an valid reason why you require this service. Due to to the security risks associated with providing SSH accounts, we may require additional references such as a drivers license or a photo id card.
How do I setup and use SSH?

For security purposes, we do not enable SSH access by default. You must contact our support department or open a support ticket to enable this feature.
SSH is a powerful service which allows you to log into the server remotely to perform specific tasks. Common tasks include checking for new mail (via pine) or sending outgoing mail (via sendmail). Other common tasks include modifying file permissions, using compression utilities (tar and zip), and using editors (such as Pico or Vi) to modify files on the server side. With SSH access comes a shell. The shell you use simply acts as a layer of communication between the command-line and the Operating System. The command line passes arguments directly to the shell, where they undergo several tests. If successful, the command is passed on to the operating system To connect using SSH, just connect to your-domain.com and the operation is performed. SSH is a service that runs on port 22 on our web servers. Using a SSH client (we recommend SecureCRT), you will get the following set of messages when you login: Red Hat Linux release x.xx Kernel x.x.x on an xxxx login: username Password: ******** If your login was successful you will see: Last login: Day Mon XX XX:XX:XX from some.hostname.com bash$ In case you have not figured it out yet, your system login and password are required to connect to your account via SSH. The login and password is identical to that which is used to access your web-based control panel. What SSH client do you recommend? Shareware: We recommend the use of SecureCRT from VanDyke Technologies, if you are using Windows 95/98/2000/NT. You can download it here. Freeware: If you prefer a free SSH/telnet client, we recommend PuTTY. You can download it by clicking on
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the attachment located at the bottom of this page. How do I log into my account via SSH with this software? SecureCRT setup: Once you have downloaded and installed CRT, you can now log into your account via SSH. First, when you open your application, follow these steps: Pull down the "File" menu; Select "Quick Connect and you should see this window <IMG height=407 src="http://www.esupport24.com/kb/s-crt.gif" width=485 border=0> Fill out the field with the information needed about your account. Hit "OK" to connect. When connected you will be prompted to enter your password. Done! PuTTY setup: Server: Yourdomain.com OR Your-IP-address Login: your-username Pass: your-pass Port: 22 Protocol: If SSH1 does not work, try SSH2 <IMG src="http://www.esupport24.com/kb/admin/images/puttyssh.gif"> What other SSH clients can I use on my account? You may use any SSH client you wish. Use of SSH is certainly not restricted to our recommended software. There are dozens of high quality SSH clients to choose from, all of which have their benefits and downsides. Where can I obtain other SSH client applications? Tucows.com has a very large selection with good reviews of SSH clients. Shareware.com has a large number of free SSH clients. Download.com also has a good variety of SSH clients.
Will I have unlimited access to update my pages?

You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and maintain your Web pages on your own computer and upload files to your Web site at your leisure.
What is FTP?
Much like HTTP is a protocol for viewing web pages and sites, FTP (File Transfer Protocol) is a standard protocol for uploading files over the Internet. For the new users, FTP software provides for a very easy drag-and-drop interface for web site control. FTP is also a very powerful tool that allows for advanced users to perform various operations with ease and speed.
I use another FTP product. Is it compliant with your servers?

In general, as long as the software package supports FTP, it will work without a glitch on our servers. Specific database plug-ins in some packages (especially software that uses Microsoft Access or FileMaker) will run into trouble, but the general web page should publish without a problem.
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What FTP software should I use and where do I get it?

We use and highly recommend CuteFTP from Globalscape, Inc., as it is very stable and highly configurable. Most importantly because we use this product ourselves, we can answer almost any question users ask about it, so if you believe you'll need help along the way, we highly suggest getting it. There are other FTP products available on the market as well, such as the highly-recommended WS_FTP program, among others. If you are using a Macintosh, Fetch is probably the most popular FTP program available and is quite easy to use.
I've uploaded my files but my site is not coming up in my browser?

When you FTP into your account, you will see 5 folders (tmp, mail, public_html, public_ftp and www). You need to upload all your files to the "public_html" or "www" directory. Make sure your main page is called "index.html" (as this will be the first page people see when they put your domain name in the URL). The file needs to be in all lowercase letters. It cannot be named "INDEX.HTML" or "Index.htm" or "Index.html" After you've uploaded your files, you can access your website with the temporary URL which was given in your "Account Setup" letter until your domain name is transferred to us. After your domain name points to our DNS nameservers/numbers, you can access your website with your domain name.
I am getting stuck trying to upload, what do I do?

We have seen erratic behavior with some users who were located behind some industry-standard firewalls with NAT translation. The problems can mostly be easily solved by turning on passive (PASSV) FTP mode in your upload software. This option can be found in CuteFTP by clicking the "edit" button in the Site Settings window. Please see your FTP client help for other FTP clients to find the location of this setting. If you still have problems, and you are behind a firewall, please contact your network administrator.
Files are uploaded, but I still see your welcome page?

If you have uploaded your files, but are still seeing the welcome page or a "parent directory" page, you did not upload into the correct directory. Please be sure you are uploading into the "www" or "public_html" subdirectory of your account. Also you must replace the default index.html file that comes with your account when you log in for the first time. This index file is a simple welcoming page we put on all new accounts.
I uploaded a new version of a file, but I still get the old one?
There are several reasons for this problem to occur. First, and most commonly, the file is likely cached by your web browser (your web browser creates copies of all web pages you visit) and you need to clear out your web browser cache. If you have cleared out your cache, and you're still seeing the problem, most likely your Internet Service Provider has a caching server, and you need to contact them to have them clear out your cache. If neither of the above works, please contact us and we'll help you resolve this problem.
How do I create an FTP account for a user?

Follow these steps:
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Login to your control panel Under the FTP Tab (near bottom right section) Click "FTP Accounts" Click "Add Account" For the login field, enter any name you want Enter a password Click "Create" The login name will become the created directory. If you entered "joe", a directory called "joe" will be created under your "www/public_html" directory. If you already have a directory called "joe" then a new directory will not be created. To login to your FTP account use the following settings in your FTP software. hostname: yourdomain.com or your IP address login: username@yourdomain.com (joe@yourdomain.com) password: enter_your_password Users will only have access to the directory you created. If you created a login name called "joe". Then once logged in, joe can only access the "joe" directory and anything below that, e.g. yourdomain.com/joe/test/. Joe will not be able to access any directory higher than his directory.
How do I access my main FTP account via a web browser?

Type in: ftp://ftp.your-domain.com into the URL field on your web browser.
How do I setup Anonymous FTP?

To log into your anonymous FTP account, you will need to connect to ftp://ftp.yourdomain.com with a FTP client program, using the settings below: server: ftp.yourdomain.com login: anonymous@yourdomain.com pass: password Your root folder on your account for your anonymous FTP is /public_ftp
How do I access a file on my Anonymous FTP site from my web browser?

To access a file on your anonymous site use: ftp://anonymous@yourdomain.com@ftp.yourdomain.com/testfile.exe
How do I create/access my secondary FTP accounts?

Create your secondary FTP account via your control panel and then use these settings to login: FTP Server: Yourdomain.com OR YOURIP FTP Login: secondaryusername@yourdomain.com FTP Pass: secondarypassword A secondary FTP account has access to only one subfolder of your public_html folder. For example: Secondary FTP Account: bob@yourdomain.com
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Secondary FTP Root Folder: /home/yourusername/public_html/bob/ If you would like to setup an FTP account for a subdomain, you need to use the same name for the subdomain and the FTP acccount: subdomain: mysubdomain.yourdomain.com ftp: mysubdomain
How do I upload via FTP in Dreamweaver?

Once your web site created in Dreamweaver is complete and ready for publication all you have to do is to upload it to the public_html directory on your account via FTP. You can initiate the FTP transfer directly through the Macromedia Dreamweaver program itself. If you haven't already done so do the following to setup the "Remote Info" for your site within Dreamweaver: - In Dreamweaver Choose Site > Edit Sites (or Define Sites) - Choose the site you wish to upload > Click Edit - If prompted choose Advanced - In the Category list highlight/select Remote Info - Pull down the Access drop-down menu and choose FTP - In the FTP Host field type ftp.yourdomain.com - In the Host Directory box type public_html/ - In the Login field type your account username - In the Password field type your account password - Check the "Save" box (leave the other boxes such as "Use Firewall", "Use Passive FTP" etc unchecked) - Click OK > Click Done You should now be ready to publish. For more information click here.
I'm getting a connection timeout error when using FTP...

FTP Timeout - If you get this error it means it has been more than 300 seconds since your last action on the FTP server. Our servers all have a 300 second limit set on FTP inactivity, to keep server load down this limit will not be raised.
I'm getting a too many connection error when I connect via FTP...
Too Many Connections Error - If you are getting this error, this means that more than 3 people are trying to FTP into your domain name at the same time.
Reserved directories which cannot be used...

As you set up your site you will need to decide where to put different files and how to organize your directories. There are a couple of directory names you should not use. Apache is the server level program responsible for displaying webpages. Within the configuration file for Apache there are a couple of Aliases that it uses for directories. These are /manual/ and /icons/. Because of this you should not use these names for any directories. If you have a file called mypage.html in a directory called /manual and type in http://yourdomain.com/manual/mypage.html then Apache will look it's own directory for mypage.html and since there is no page with that name there it will return a 404 Page Not Found Error. The same would be true for /icons/mypage.html or /icons/myimage.gif. The solution is to use a different name for these directories, perhaps mymanual or myicons.
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Common FTP codes. What do they mean?

Here's a list of some of the most common FTP codes you might see: 100 Codes The requested action is being taken. Expect a reply before proceeding with a new command. 110 Restart marker reply. 120 Service ready in (n) minutes. 125 Data connection already open, transfer starting. 150 File status okay, about to open data connection. 200 Codes The requested action has been successfully completed. 200 Command okay. 202 Command not implemented 211 System status, or system help reply. 212 Directory status. 213 File status. 214 Help message. 215 NAME system type. (NAME is an official system name from the list in the Assigned Numbers document.) 220 Service ready for new user. 221 Service closing control connection. (Logged out if appropriate.) 225 Data connection open, no transfer in progress. 226 Closing data connection. Requested file action successful (file transfer, abort, etc.). 227 Entering Passive Mode 230 User logged in, proceed. 250 Requested file action okay, completed. 257 "PATHNAME" created. 300 Codes The command has been accepted, but the requested action is being held pending receipt of further information. 331 User name okay, need password. 332 Need account for login. 350 Requested file action pending further information. 400 Codes The command was not accepted and the requested action did not take place. Tthe error condition is temporary, however, and the action may be requested again. 421 Service not available, closing control connection. (May be a reply to any command if the service knows it must shut down.) 425 Can't open data connection. 426 Connection closed, transfer aborted. 450 Requested file action not taken. File unavailable (e.g., file busy). 451 Requested action aborted, local error in processing. 452 Requested action not taken. Insufficient storage space in system. 500 Codes The command was not accepted and the requested action did not take place. 500 Syntax error, command unrecognized. This may include errors such as command line too long. 501 Syntax error in parameters or arguments. 502 Command not implemented. 503 Bad sequence of commands. 504 Command not implemented for that parameter. 530 User not logged in. 532 Need account for storing files. 550 Requested action not taken. File unavailable (e.g., file not found, no access). 552 Requested file action aborted, storage allocation exceeded 553 Requested action not taken. Illegal file name.
What are my default FTP account settings?

Your CPanel hosting comes with default FTP settings already in place. To utilize the default
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settings, you would enter the following information into your client-side FTP program: FTP Address: ftp.yourdomain.tld (Note: Please replace "yourdomain.tld" with that of your actual domain name. Username/Login: Your CPanel username Password: Your CPanel password
How can I make an FTP account for a subdomain?

Inside your FTP Manager in CPanel, click "FTP Accounts". Now, simply create an FTP account with the same name as your already existing subdomain. Example: If your subdomain is "abc.yourdomain.com," create an account with the username "abc." Enter the new details into your FTP program on your local computer as follows: FTP Address: ftp.yourdomain.com Username/Login: abc Password: The password you've chosen for this account.
Getting Started
My site loads slowly, what's wrong?

Problem: My site seems to download slowly sometimes OR sometimes when using FTP or Frontpage, it just stops. Why is that? Answer: There are a variety of factors that can contribute to occasional slow download speeds or time-outs. One thing that you can rule out is lack of bandwidth directly into the facility where your site is located. If it seems that your site generally is always slow, it may be because you have images on your pages that are too large. A rule of thumb is to try to make images 20k or less. If you have larger images, try using image compression software which you can download free at www.download.com. Most new image editing programs such as Photoshop 5.5 or Paint Shop Pro will have JPG/GIF image compression included. Way to check where the slow-down is: 1) Check the path from your computer to your web site: When you download from your site, you are taking a path to get from your computer to your web site. This tool below will show the path that you are taking to get to your site and where the slowdown may be. To do so using Windows: Go to START Click on PROGRAMS Click on MS-DOS PROMPT Type TRACERT MYDOMAIN.COM (replace mydomain.com with your domain or IP address)
You will see output that has lines like this:
93 ms 81ms 55 ms
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sl-bb11-pen-3-2.sprintlink.net [144.232.5.73] * 34 ms 567 ms sl-bb13-pen-10-0.sprintlink.net [144.232.5.158] 132 ms 200 ms 111 ms pos3-1-0-155M.hr2.IAD.gblx.net [206.132.253.50]
Each of the three numbers above are three attempts that your computer makes to get to that location. A * or any number over 350 is a sign of a slow link. In the example above, the slow link is with SPRINT. If you see a slow link, we don't suggest you call your Internet provider and immediately report it. Occasional slow links on the Internet are common. However, if it is always like that, you may want to consider calling them. 2) Check the path from your web site to your computer: The return path, that is, going from your web site back to your computer, may take a different path altogether. To check the return path: Login into your Control Panel Click on "TRACEROUTE" or "Network Troubleshooter" Follow the same guidelines for reading the output as the example above.
3) See how fast your Internet Connection really is. Your computer may say 53k, but your ISP may be overloaded. Take this Bandwidth Speed Test. 3) If you want to use a graphical program to show trace routes from your computer, try Neotrace. 4) If your website appears to be down, you should check to see if it's accessible from another location before lodging a support ticket. Sometimes, your Internet provider may have routing issues. To see if your website works from another location try this proxy surfing service. This is a useful tool to check to see if your website is 'truely' down.
My pages aren't being updated when I upload...

When you upload new or changed pages, the changes should be instantaneous. If they aren't, please follow the steps below to determine the reasons. Be sure you are uploading you web page files into the /public_html OR /www folder. Either will work. MS Frontpage users will not need to worry about this. When publishing or editing with FrontPage, it will automatically place the folders in the correct folder. Try pressing Reload. If that doesn't work, try Shift+Reload to bring up the new page.
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In your web browser, type www.your-domain.com/cpanel/. You should see a password box come up. If you don't, then your domain is still pointed at your old web hosting provider. You will need to update your nameservers. Your Internet Service Provider (especially for AOL users) may be holding the old page on their servers. They do this to save bandwidth space. To see if this is the case, you should check this "third party" web site. After clicking HERE, just type in your domain name in the box as shown below. If the site shows up with the changes made, then you can be sure the problem is that your ISP is holding the old page on their server. You should contact them to remove this 'network page caching.' <IMG height=78 hspace=2 src="http://www.esupport24.com/kb/babelfish.gif" width=445 vspace=2 border=1> If you still haven't solved the problem: In your Control Panel (yourdomain.com/cpanel), go into your "File Manager", and click on the WWW folder. The WWW folder is where all of your web page files should be. - Find the file that you believe you have changed but is not coming up with the new information and click on it. - View the file, and see if it is in fact the new file. If it's still has the old page information, then your software didn't upload the file or didn't upload to the correct directory. You should consult your software help material for upload help.
Creating secure passwords...

While we take security very seriously and do everything in our power to prevent unauthorized access to our customer's accounts. Preventing intrusion is an ongoing battle and it never hurts to further secure your account by using secure passwords and to change your passwords regularly. To maximize the security of your account create unique passwords containing at least eight random alphanumeric characters or symbols, and alternate between upper and lower case letters (ex: 4b1F9Zr2). Avoid using actual dictionary words and never use personal information such as names, dates etc. Also avoid using the same password for different logins (your account, MySQL databases, message boards etc).
Index file naming conventions

By default our servers will look for (in order) a file by the name of index.html, index.cgi, index.php, index.htm, default.htm or home.htm in a given directory and will load the first file it finds as the directory's (or site's) index or "home" page. If you upload a file named index.html to your public_html directory this page will automatically be set as the index for the site and this page will be loaded automatically when entering http://yourdomain into a web browser.
A brief look into CPanel and its features...

What is cPanel? cPanel is a server side management system the runs the back end of your site. From here you have access to many controls and scripts that will add everything from tracking abilities to new scripts to your site. How to login to cPanel There are several different ways you can gain access to your cPanel. The first and most obvious is by going to yoursite.com/cPanel. Another is by putting in the IP address and follow it up with "/cPanel". Once you have done this, a new login window will pop up. Just put in your user name
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and password, as assigned to you from your welcome e-mail and you're all set! The insides of cPanel All of the different options might be a little over whelming the first time you login to your account. For the most part, everything is sub-divided into it's own category and box. At the top you should see a message logging in your IP address and also telling you "Welcome to Server??" where the "??" will be replaced by your server number. (Make note of this, it makes our jobs easier when you need to put in a help desk ticket if you give us your server number.) Starting at the top At the top you should see four boxes reading: Home, File Manager, Update Contact Info, and Log Out. Home - This will lead you back to the main cPanel screen. File Manager - This will lead you to cPanel's File Manager. Update Contact Info - This will allow you to change your contact e-mail. Log Out - This will log you out of cPanel. Account Information On your left, you should see a box titled "Account Information". Listed through this box you should see a plethora of information on your account. Here's a list of some of the more important details and what it means for you and your account. Sub Domains - The number of sub domains you have set up on your account currently. MySQL Databases - The number of active MySQL Databases you are using. Disk Usage - Shows the amount of disk usage you are using. SQL Disk Usage - Shows the amount of SQL desk usage you are using. Bandwidth Usage This Month - Your bandwidth usage for the month. Disk Space Available - The amount of space you have left currently. Email Accounts - The number of e-mail accounts you have set up. Email Forwarders - The number of e-mail forwarders you have set up. Auto-Responders - The number of auto-responders you have set up. Mailing Lists - The number of mailing lists you have set up. Email Filters - The number of e-mail filters you have set up. FTP Accounts - The number of FTP accounts you have set up. Server Information This is the box located under the "Account Information" box. In this box you will get more details about the server that you are currently on. CPanel Version/Build - The version/build number of the cPanel. Operating System - The operating system the server you're on. Apache Version - Apache version for the server you're on. Perl Version - The Perl version for the server you're on. Perl Path - The path to Perl for the server you're on. Installed Perl Modules - A list of installed Perl modules on you're on. PHP Version - The version of PHP your server is using. MySQL Version - The version of MySQL your server is using. SendMail Path - The path to SendMail on your server. Server Status When you click on this link you'll get a full detailed list of what all is up and running on your site, or what might be down at the moment.
Should I keep a local copy of my website in case of trouble?

Absolutely! It is very easy to spend all night working hard on upgrading your site only to hit the wrong key or have someone else overwrite your changes. Better safe than sorry. Our backups are for catastrophic server events. We do not restore individual websites unless the situation is caused by us.
What is my absolute path?

/home/username/public_html/
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Microsoft Frontpage
What are FrontPage Server Extensions?

FrontPage Server Extensions" is a term, which refers to the files, programs and specific way a Website is managed if it is using FrontPage. Microsoft FrontPage has some unique features, such as the ability to easily create hover buttons and search forms for your Website. This is possible only when the FrontPage Server Extensions are installed, because the features of FrontPage, such as hover buttons etc., work in conjunction with the programs installed on our servers to make those features work. Without the Server Extensions (programs), your FrontPage site will not function properly. Thus, the Server Extensions truly "extend" the functions of the server by enabling all the great tools that are part of Microsoft FrontPage.
Can you help me with FrontPage problems?

We will make sure FrontPage extensions are properly installed for your account and provide basic support. It is important to note, however, that we cannot provide full technical support for FrontPage. Microsoft requires that they provide support for their software, and having developed it, they have a thorough knowledge of how it works and any known bugs in the program. We therefore ask that all questions regarding the use of FrontPage be addressed directly towards Microsoft. You will find that they have extensive online tutorials and help, as well as toll-free technical support for the program.
How do I publish & upload with FrontPage?

Before you can publish your website with FrontPage, make sure all of the following are completed: 1) Your website must come up in the browser 2) Make sure you have FrontPage extensions installed. (You can activate this via your control panel)
The following section will guide you step-by-step through configuring Microsoft FrontPage
Where can I find additional FrontPage support?

1. For an in-depth help tutorial on FrontPage click here. 2. For more FAQ's and support please go to Microsoft's Product Support Services site. 3. Another very useful site to get assistance is from Microsoft frontPage newsgroups. You can ask questions and get replies! microsoft.public.frontpage.client microsoft.public.frontpage
How do I install FrontPage extensions on my website?
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You can activate and install Frontpage extensions from within your control panel.
Are there any precautions that I need to be aware before I begin using FrontPage to publish my site?
In order to protect the FrontPage extensions on your Unix account, please take into consideration the following precautions: FrontPage uses the same .htaccess file as the Protect Directories utility in your Control Panel, which could cause problems. Once you have installed FrontPage extensions, use the directory protection that comes with the software Do not use features found in your Control Panel to set passwords, limit access, set file permissions or delete directories or files in a FrontPage web. This should only be done through the options in FrontPage Explorer. Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage extensions are installed. This may corrupt the extensions, disabling the interactive features available with FrontPage. NOTE: The exception to this is when loading custom scripts to the cgi-local directory on your site.
What is a WebBot?
WebBots are the mechanism for invoking many of the interactive features built into FrontPage. These features are added to your web through the FrontPage Editor | Insert FrontPage Component. Some, such as Include and Substitution allow elements of the web to be entered once and included in any or all of the pages by inserting the Bot component referencing that element for example a logo or a navigation bar. Changes made to the "master" element are made automatically to any page containing the referencing WebBot. Other WebBots, such as Search, Table of Contents and Timestamp, control dynamic browse-time features. These WebBots work "behind the scene" to keep your site up-to-date for visitors.
Are all of the features available in FrontPage supported on my site?

FrontPage was created for developing websites in the Windows environment, so the following features are not available on our LINUX/UNIX servers: ODBC and MS SQL Database connections (Access, FoxPro)
Why doesn't my new password work in my FrontPage web?

Loading and changing passwords in FrontPage is a little more complicated than with FTP programs. To set or change passwords, you'll need to log on to your current web in order for the security menu choice to be active. To change the user and password for FrontPage login: Go to the FrontPage menu:1. Click: Tools->Permissions [Tools->Security in FP2000]
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2. Add: Name, Password 3. Click "Administer, author and browse.." radio button 4. Click "Apply" and then "Ok". To change the password:Click: Tools->Change Password [Tools->Security->Change Password in FP2000] Type in old password, then new (if you've lost your old password, open a support ticket!).
How do I edit & open my site on the server using FrontPage?

Follow these steps to login to your frontpage web on the server. (after you have published to the server from your hard drive) Connect to your Internet Service/Access Provider. Start the Microsoft FrontPage Explorer.. (In FP2002 the explorer is integrated into into the main FrontPage 2002 program. Click FILE -> OPEN Web
When prompted to SELECT A WEB SERVER type in your Internet web address such as: http://www.name-serve.net or if your domain isn't yet registered or transferred, use your IP address, such as http://64.156.3.40/
Click OPEN Next, click on the Folder List icon below, to show a list of files on your site. You can then edit a page by double-clicking on it from the list. After making changes, just hit SAVE and that's it. No need to publish. .
Additional Editing Info First it is important to note that when working with Microsoft
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Can I use FTP to upload my files when I have FrontPage Extensions?

If you have FrontPage extensions installed, you should NOT use FTP or any other method of uploading to your site as doing so will cause errors. To fix the errors we may need to delete and reload FP extensions.
Can I use cgi-scripts when FrontPage extensions are installed?

You can use cgi-scripts with frontPage, but this will be at your own risk. This is considered a nonstandard FrontPage site - this implementation is not recommended or supported by Microsoft. If you choose to have FrontPage Extensions and use cgi, you must do so with caution. You will see a "cgi-bin" in your home directory when your account was setup. You can upload your scripts there.
Will using FTP corrupt my FrontPage Extensions?

Microsoft does not recommend you use any FTP program when FrontPage extensions are installed. However, you can use FTP to a certain extent: You can download/upload log files, scripts, zip files, and change permission on scripts with problems. There is a possibility that FrontPage extensions can be corrupted if you upload/download HTML files with FTP.. Do NOT edit or FTP the ".htaccess" files, any "*_vti" directories or any other FrontPage extensions. It will corrupt your extensions.
How do I prevent FrontPage from uploading several large files that are already on the server?
There's a simple way to make sure files do NOT get uploaded when using the Publish command. If you're in the Page view, choose View > Folders to go to the Folder view. Locate the file you do not want published. Click the file with the right mouse button. A menu will pop up. Choose Properties, then click on the Workgroup tab. Click the "Exclude this file when publishing the rest of the Web" check box (so it is checked). Click OK. This file will no longer be uploaded the next time you publish the web.
How do I create a guestbook with FrontPage?

Click for detailed instructions!
Which version of FrontPage do you support?

All FrontPage versions 2000 and above works well on our web servers.
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Why does FrontPage just hang when establishing a connection to my account and then times out?
There are two main reasons why Frontpage will time out on you. 1) If you have a very large website, the chances of Frontpage timing out is greater. The more files you have, the longer it will take FrontPage to connect to your website. All of our webservers are set to a time-out rate of 900 seconds, or 15 minutes. According to Microsoft, this time period is more than sufficient to allow heavy operations of FrontPage extensions to complete. The best solution is to simply do your FrontPage updates at night, when Internet traffic is much lower than during the day. 2) There could be connectivity problems between your ISP/LAN and our network. You can find out if it is a connectivity problem by performing a PING "yourdomain.com" from your dos prompt.
Will Frontpage forms work?

Yes!
Do you support subwebs?

No, we do not support subwebs. You may attempt to use them, but you do so at your own risk and we will not support them or help you if they stop working.
Are there any limitations if I choose to publish with FrontPage?

Yes. Our extensions support FrontPage 2000 and above. They do not support Sharepoint services in Frontpage 2003 though you can still use the 2003 version. Web size: This seems to be most critical when a "searchable event" is present in the web (Search, Discussion Forum and Table of Contents). The lengthy process of updating the indices for these functions can lead to the connection timing-out (HTTP 500 Error or 'Server' has timed-out). Disk Usage: You may create and publish as many child webs as your disk storage space allows. However, for each child web you publish, FrontPage duplicates certain information into indices and hidden files. This adds "overhead", increasing the storage space required for your files. Time Out: When you are publishing large pictures or have a lot of pages to your web site, often times FrontPage will time out when uploading your files to the Internet. If this should occur, simply restart the publishing feature and FrontPage will recognize what files were already placed into the directory and begin publishing only those files that were left before your connection was timed out.
How to Determine if the FrontPage Extensions are Installed...

* Open the Web site in Internet Explorer. On the File menu, click Edit with Microsoft FrontPage. If FrontPage opens a read-only copy of the current Web page without prompting you for the user name and password, the FrontPage Server Extensions probably are not working correctly . * Use the "What's that site running?" feature at http://www.netcraft.com * Use a web browser to view the contents of the htdocs/_vti_inf.html file
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* Place a FrontPage hit counter on a page and see whether it works * If you try to browse to http://yourdomain.com/_vti_bin/shtml.dll or http://yourdomain.com/_vti_bin/shtml.exe , you should receive the following error message if the FrontPage Server Extensions are running : "Cannot run the FrontPage Server Extensions on this page:". If you receive a different error message, the FrontPage Server Extensions are not running.
What to check, if you are unable to publish with Frontpage

First, you must make sure that your domain name is live and pointing to the server that your hosting account is on. You will NOT be able to publish to the server, if your domain name is not yet working. Second, make sure that you have enabled Front Page Extensions, in your Cpanel.
Password Help
I have lost my account password. HELP!

If you have lost forgot your account's password or login name, please open a support ticket! Make sure you include: 1. The domain name 2. First/last name of the account holder 3. Last three digits of the credit card used to purchase the account. We'll reset your password and/or login and get it back to you as soon as possible!
PHP & MySQL
What is PHP?
Self-referentially short for PHP: Hypertext Preprocessor, an open source, server-side, HTML embedded scripting language used to create dynamic Web pages. In an HTML document, PHP script (similar syntax to that of Perl or C ) is enclosed within special PHP tags. Because PHP is embedded within tags, the author can jump between HTML and PHP (similar to ASP and Cold Fusion) instead of having to rely on heavy amounts of code to output HTML. And, because PHP is executed on the server, the client cannot view the PHP code. PHP can perform any task that any CGI program can do, but its strength lies in its compatibility with many types of databases. Also, PHP can talk across networks using IMAP, SNMP, NNTP, POP3, or HTTP. PHP was created sometime in 1994 by Rasmus Lerdorf. During mid 1997, PHP development entered the hands of other contributors. Two of them, Zeev Suraski and Andi Gutmans, rewrote the parser from scratch to create PHP version 3 (PHP3).
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What version of mySQL are you currently running?

The latest stable build of mySQL. Generally we do not include the version information on the FAQs as mySQL commonly undergoes upgrades.
How do I manually backup my database via SSH/telnet?

If you need SSH access, open a support ticket with a request to enable SSH. Remember to include a qualified reason of why you require SSH access. How to back up a mySQL database using SSH Telnet: Log into your account on our server and issue the following command: [This is all one command line!] /usr/bin/mysqldump $databasename -u $user -p$password > /home/$user/file.dump $ indicates a variable, so instead of entering $user, you'll enter your actual user name for your account. Your mySQL username and password are usually the same as the ones that you use to access your control panel. For example, your actual command might look like this: /usr/bin/mysqldump joescars_com -u frankie -p18circ > /home/frankie/joesbackup.sql How to restore a mySQL database using SSH Telnet: Log into your account on our server and issue the following command: [This is all one command line!] mysql $databasename -u $user -p$password < /home/$user/file.dump
How do I backup & restore a MySQL database using phpMyAdmin?

How to back up a mySQL database using phpMyAdmin: You can backup your database using the PHPMyAdmin feature in your control panel. In PHPMyAdmin, select the database you want to backup and select "Export" tab on the right screen. Choose the tables you wish to backup (or "Select All" for all tables). Scroll down and tick "Save File As..." and click on the "Go" button. Simply save the database that begins to download, on your local computer. While we do regular backups of all our servers, we do not provide restores for one specific account, folder, file, or database. You will need to make sure you have backed up your latest database(s) on your local machine. How to restore a mySQL database using phpMyAdmin: Click on your database name shown on the upper left. Locate your back up file for the database that you want to restore. Open it and copy the entire contents. Paste into the field called "Run SQL query/queries on database yourdomain_com" and click the
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"Go" button.
How to I create a MySQL Database?

To create a mysql database, log into your control panel and select the 'MySQL Databases' link. Enter in the name of the database you want to create and submit it. Once you have created a database you must create a database user and then grant that user access to the database you created. This is all done through the same mysql manager page. Once you have a mysql database and username you can manage it via your shell account, or via phpMyAdmin which is located in your control panel. Make sure you are using the correct login/password and database name as listed on the mysql manager as they will not be exactly the same as the name you entered in when you created the database.
How do I create a MySQL user and grant them permission to a certain database?
In Telnet/Shell type: "mysql" This will load the mysql command line. Next type: GRANT ALL PRIVILEGES ON [database].* TO [username]@[domain] IDENTIFIED BY '[password]'; (where "[database]" is the database you created earlier, [username] is the mysql username you want, [domain] is the domain you'll be connecting from (usually 'localhost') and [password] is the password you'd like to use. Be sure it's enclosed in 's. For example: GRANT ALL PRIVILEGES ON mydatabase.* TO bob@localhost IDENTIFIED BY 'fruitfly';
Creating a database user through the MySQL console...

Through the mysql command line, this is accomplished by running the following commands. In SSH, type "mysql" to access the mysql command line. Then type:GRANT ALL PRIVILEGES ON test_database.* TO username@domain IDENTIFIED BY 'password';
Where: test_database is the database you created above. username is the MySQL login to create domain is the domain you'll be connecting from -- usually localhost, use "%" (double quote, percent, double quote) for any remote host, or specify a specific domain. password is your mysql password to create enclosed in single quotes. For example:GRANT ALL PRIVILEGES
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ON forum2_database.* TO admin_user@localhost IDENTIFIED BY 'forum911';
Troubleshooting \"Cannot connect to the database\" errors...

Here are a few initial things (common mistakes) to take a look at: - Make sure that after you created your database and database user that you didn't forget to ADD the database user to the database (at the bottom of the "Databases" section in Control Panel > MySQL Manager you'll see two drop down menus "User:" and "DB:" followed by an "Add User to DB" button). - Confirm that you entered localhost as the database host/server name and if applicable that you specified mysql for the database server type. - Make sure that you specified the correct database and database user names. Besides noting the fact that these values are cAsE sEnSiTiVe be aware that your account userid (usually the first 7 characters of your domain name) is added with an underscore as a prefix to both your database and database user names (userid_dbname rather than just dbname and userid_dbuser instead of just dbuser). - As far as the password make sure that you use the password that you assigned to your database user in MySQL Manager (NOT your account password) EXAMPLE: if if if if if if your domain name is "testserver.com" your account userid is "testser") you created a database named "phpbb2" you created a database user named "dummy" you assigned user bozo the password "doh" you added dummy to the phpbb2 database
...then you would enter the following logon/connection info: database server type = mysql server name = localhost database name = testser_phpbb2 database user name = testser_dummy database user password = doh
Connecting to MySQL through SSH...

Use the following outline to connect and begin querying the MySQL server from a SSH session. Connect To The MySQL Server bash$ mysql -u USERNAME -p Enter Password: PASSWORD Connect To The Database bash$ use DATABASENAME; Receving Help bash$ help
Connecting to MySQL through PHP...
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Use the following outline to connect and begin querying the MySQL server from within your PHP scripts. Connect to the MySQL server Use the following statement to connect to the database server. Substitute the username, and password for ones who have created in the MyAdmin interface and have given adequate permissions to this database. MYSQL_CONNECT('localhost','USERNAME','PASSWORD'); Select Your Database Use the following statement to select the database you wish to connect to. Make sure you substitute the example with your database name. @mysql_select_db("DATABASENAME"); Executing A Query You are now ready to execute your queries. Remember that the databases and users used must be created in the MyAdmin interface in your CP. Most problems that arise with your scripts will be due to incorrect permission settings. 
The Official MySQL Documentation The official MySQL documentation may be found at: http://www.mysql.com Other useful information about MySQL may be found at the following locations: The MySQL User's Documentation Project Developer's Shed
What is the number of maximum connections allowed to a single MySQL database?

We allow up to 50 simultaneous connections per MySQL user, and up to 1500 simultaneous connections per server.
Can I connect to MySQL remotely?

Yes, you can connect to your MySQL database remotely. Remember to enter the IP address or hostname of the remote machine connecting, to the access hosts list in the MySQL manager in your control panel.
Pre-Sales Questions
What database do you offer?

We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-touse database program. Visit www.mysql.com for more information.
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Do you offer Server Side Includes (SSI)?

Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you call your files with the .shtml extension.
Do you have Front-Page extensions?

Front Page extensions is supported, however it is not installed by default. You need to login into your control panel to activate FP extensions.
What software do you run?

We run the latest stable versions of RedHat Linux with the latest stable build of Apache, PHP, and mySQL. We also have a large collection of perl modules already installed for your use (Such as ImageMagick). Operating System: RedHat Linux Web Server: Apache Database: MySQL Mailer: Exim Control Panel: CPANEL/WHM Additional: PHP with Zend Optimizer.
Can I modify MIME types?

Yes! You can do this all through our powerful control panel system. Login to (www.yourdomain.com/cpanel).
Why don't you offer unlimited bandwidth?

There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site.
I've seen web hosting cheaper than yours, what's the deal?
Be wary of some providers that claim to give you everything for a few dollars per month. What they might be doing is putting you on a cheap Unix or NT server with 1000's of other domains. Our features are second to none and we stick to them. We have years of experience within this industry and we assure you we are planning on being around for a long time. Never substitute quality for price.
Do you support Macintosh systems?

Yes! You can use the Fetch program to transfer files from your MAC to our system. You can also use SSH and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail. Our hosting infrastructure has full support for Apple MACs.
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Are eggdrop bots allowed?

No! Due to the abuse associated with eggdrops they are banned.
What is your connection speed & hardware specs?

Our servers are located in the world class GNAX Network Operations Center in Atlanta. The network consists of multiple Gigabit links and multiple OC-3 connections. The network is fully meshed and redundant with 6 backbone providers. We only use approved top brand name hardware. The typical server specs are: Dual Intel
Can I have Warez, Appz, Serialz and or commercial software on my homepage?

No! If we find them in your directory or links to them, your entire account will be subject to termination.
Can I host an XXX/adult sites?

We do NOT host pornography/XXX websites that contain galleries or video media files. Any content or links to XXX/adult sites will lead to your account being terminated.
Do I need a static/dedicated IP address?

Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also necessary if you want to be able to view your site via http://IP instead of http://IP/~username/ before your domain resolves. Once your domain resolves to our servers, there is no difference between dedicated IP and nondedicated IP accounts.
Ok, I'm convinced, how do I transfer my domain name to you without downtime?
To avoid downtime, please follow these procedures: 1) Sign up an account using our online order form and it will be setup within the same business day. We will email you a "Welcome/Account Setup" letter which will include login details so you can upload your files to our server. 2) After you're done uploading your files, contact your domain name registrar and have your domain name pointed to our DNS numbers. You can find the DNS nameserver details in your Welcome letter. 3) Now, be patient. It will take about 12-72 hours for your registrar to update their DNS. Once it's updated, your domain name will point to your website that you have with us automatically. 4) After you confirm that your website is pointing to our nameservers, go ahead and cancel your account with your previous hosting company.
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Why don't you offer phone support?

We prefer support requests to come through our ticketing system or email for a variety of reasons. First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem. Second, it allow us to focus on fixing problems instead of answering the phone. Third, due to there being multiple people in different locations available to handle requests it saves additional expenses.
Do you offer password protected directories?

Yes. Using the powerful web-based control panel you can easily protect any directory without having to manually edit .htaccess files. Our control panel makes everything easier for you!
Can I order even though I do not live in the US?

YES, you can still order with us. We can host all international domain names and also we accept many forms of payment. There will be one that you will be able to pay with.
Can I resell space within my own account?

This depends on which account you purchased. If you purchased a reseller account, this is possible. However, if you purchased a shared hosting account, this is only licensed for you only. Reselling or Adding your "Friends" web site (e.g. bob.somedomain.com) will lead to an account suspension.
What servers do you run?

We only use approved top brand name hardware. The typical server specs are: Dual Intel
Does e-mail or FTP count against my bandwidth limit?

Yes. All FTP and incoming/outgoing e-mail traffic counts against your total bandwidth.
What happens if I exceed my allocated bandwidth?

You will receive an automatic e-mail message warning you that you have reached 80% of your contracted limit. This should give you plenty of time to contact us and purchase more bandwidth. Once you have exceeded your limit, your account is suspended for the rest of the current month.
Will you place any ads on my site?

Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying pop-ups, nothing.
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Will I be able to check my emails when I am away from my home/office computer?

Yes, we provide all our customers with their own web mail access. What this means is that you can log on to the internet (to the address we will give you once you sign up) and check your mail from any computer that has internet access.
Which platform of operating system do your servers use?

Our servers use RedHat Linux and Apache Web Server, the best and the most reliable Internet server solution.
Do you support MP3 files?

Yes we support MP3 files. We recommend you consider one of the higher plans if your site has mp3 files because they generally use up a lot more bandwidth than standard files.
Can I resell my web space to other people?

We do not allow subleasing www.yourcompany.com/client or free web space given to other clients. Our web plans are for single users only. You are only permitted to resell space if you bought our reseller/unlimited domain plans.
How can you offer so much web space and bandwidth at your low prices?
We have found that majorities of people are not going to need a great deal of storage or bandwidth. Research shows the average web site is only 25MB. It all works out in the end, the people with small web sites are not over charged and the people with large web sites get a great deal for their money. Both see the benefits of using us.
How do I move my forum and database here?

You can create a backup of it at your old host or, if your old host has phpMyAdmin installed, you can export it into a .sql file and use phpMyAdmin to install it here. If you have a problem populating a new database here with it, please ask us for help by opening a support ticket. We can't download it from your old host for you but we can help you with populating the new one if it is rather large.
Do you equip your servers with mod_auth_mysql?

We currently do not offer the mod_auth_mysql module on our webservers.
Do your servers support XML?
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Yes, all of our Linux Cpanel servers support XML
Script Installation
How do I use FormMail? (short version)

Formmail is a very easy to use form processor, simply place the following on any page after entering your domain. You can change this code to fit your specific needs.
Be sure to replace yourdomain.com, with your real domain name.
Using FormMail (detailed version)

Introduction FormMail.cgi is a generic www form to email gateway. It will parse the results of any form you create with HTML and send them to the specified user. FormMail.cgi is a Perl script and it has many formatting and operational options, most of which can be specified through the form, meaning you don't need any programming knowledge or multiple scripts for multiple forms.
To user FormMail.cgi on your site, follow these steps: * Create your form using HTML * Change the post action to: OR the place you uploaded FormMail. Example: You now need to edit your form so that it can execute the script. You do this by editing the "form action" statement in the form to point to the path where FormMail.cgi resides. Your need to edit the "form action" statement to read: as shown on the following screenshot. Also make sure that the method is "post." <IMG height=244 src="/kb/formmail-2.gif" width=450> You now need to tell FormMail.cgi where to send email. You do this by entering a "hidden field" on the form itself. Enter the following line on your form and make sure you enter the email address where you would like to receive email. <IMG height=244 src="/kb/formmail-3.gif" width=450> Activiate FormMail via the control panel (within CGI Scripts) or Upload FormMail.cgi to your server in ASCII mode not BINARY- (This is very important). Change the permissions for FormMail. FormMail requires that you make it executable. Many FTP applications allow you to change a file to executable by right-clicking the file on the remote
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system and clicking CHMOD. FormMail requires a CHMOD setting of 755. Additional Variables HOW TO SPECIFY THE RECIPIENT OF THE EMAIL The following should be configured to send the results to your email address. HOW TO GIVE THE EMAIL A SUBJECT Below you should fill in the subject that the email should have when you receive it HOW TO SPECIFY YOUR OWN SUBMISSION RESPONSE The next line will redirect to a thank you page of your choice - if you do not include this you will get the standard thank you greeting with a summary of the details sent. HOW TO CUSTOMISE THE DEFAULT SUBMISSION RESPONSE If you decide to use the default thank you page you will need to use the following 4 fields - the first gives the default thanks page a title. the below gives a link from the thankyou page to a page of your choice and this will specify the text displayed for this link.
you can also set a background for the default thank you page
When installing phpBB, the installation program asks for a hostname, port number, database name, database username, and database password. What should I enter into these fields?
Before installing the forum, you need to create a Database and Database user, then add the User to the database (look at the Database section of CPanel, if its still not clear how to do this then read the CPanel documentation). When you install the forum it will ask for the DB info, you need to enter: Host: localhost Port: 3306 Database: enter the name of the DB you created. Username: enter the username you added to the DB. Password: enter the password you gave the username
What is the path of my files?

/home/yourusername
What is the path to DATE?

/bin/date
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Using Preinstalled Scripts
How do I install the Agora Shopping Cart?

Login to Cpanel and look under CGI Scripts for our auto-installer and follow the directions. You can get more information at http://agoracart.com. Installing Agora will use 1 MySQL database.
How do I install osCommerce?

Login to Cpanel and look under Fantastico or CGI Scripts for our auto-installer and follow the directions. You can get more information at http://oscommerce.com. Installing osCommerce uses 1 MySQL database. osCommerce supports Paypal.
Do any of your carts support Paypal?

Yes. OsCommerce supports Paypal upon install. See http;//oscommerce.com. Agora can support it but you must be a Pro Member of their site to download it and there is a yearly or lifetime fee to become a Pro Member. See http://agoracart.com
What payment gateways are supported by the Agora Cart?

2Checkout AgoraPay Authorize.net eWay iTransact IONgate LinkPoint Basic Offline / Manual PayFlow PayPal PayPal IPN Plug 'n Pay ProPay PsiGate Verisign PayFlow Some may require becoming a Pro Member at their site at http://agoracart.com
What payment gateways are supported by OsCommerce?
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2CheckOut Paypal Authorize.net ipayment PSiGate SECPay TrustTCommerce Others may be found in their contributions section.
OSCommerse is producting errors when I try and add a new image to my catalog, what am I doing wrong?
Make the following changes in these two files: public_html/YourStoreDirectory/admin/includes/configure.php public_html/YourStoreDirectory/includes/configure.php Look for this: define('DIR_FS_DOCUMENT_ROOT', $DOCUMENT_ROOT); and replace it with: define('DIR_FS_DOCUMENT_ROOT', "/nfs/home/username/public_html" ); **replace the username with your cpanel username** Our servers use a network filesystem, by using /nfs/home it will point it ot the network file system and this will fix the errors.
Do you offer any scripts for your customers?

Yes. In Cpanel under CGI Scripts we offer: Phpbb Bulletin Board HTML/Java Chat Room phpMyChat CGI Wrapper Random HTML Generator Simple Guestbook Advanced Guestbook Counter Clock Countdown cgiemail EntropySearch EntropyBanner PHP-Nuke InvisionBoard OsCommerce Agora Cart You will find a further 40+ scripts under the "Fantastico" menu.
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Web Resources
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HTML Help
How do I block visitors from my site?

Create a .htaccess file and add the following code--changing the IPs to suit your needs-each command on one line each: order allow,deny deny from 123.45.6.7 deny from 012.34.5. allow from all You can deny access based upon IP address or an IP block. The above blocks access to the site from 123.45.6.7, and from any sub domain under the IP block 012.34.5. (012.34.5.1, 012.34.5.2, 012.34.5.3, etc.) You can also set an option for deny from all, which would of course deny everyone. You can also allow or deny by domain name rather than IP address (allow from .friendsite.com works, etc.)
Limiting what search engines can index using /robots.txt

Various search engines such as Google have what are called "spiders" or "robots" continually crawling the web indexing content for inclusion in their search engine databases. While most users view inclusion in search engine listings in a positive light and high search engine rankings can translate to big bucks for commercial sites not everyone wants every single page and file stored on their account publicly available through web searches. This is where /robots.txt comes in. Most search engine robots will comply with a webmaster/site owners wishes as far as excluding content by following a robots inclusion standard which is implemented via the use of a small ASCII text file named /robots.txt in the root web accessable directory of a given domain. When a compliant robot visits a given site the first thing it does is to check the top level directory for the presence of a file named "robots.txt". If found the directives within the file which tells the robot what if any content it can or cannot visit and index is read, and in most cases honored. Creating /robots.txt files To create a /robots.txt file simply open a plain text editor such as Windows NotePad, type or paste your directives and save the file using the file name "robots" (robots.txt). This file should then be uploaded to the /public_html directory such that it's URL will be http://domain.com/robots.txt /robots.txt syntax All valid /robots.txt files must contain at least two lines in the following format:
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User-Agent: [robot name or * for all robots] Disallow: [name of file or directory you do not want indexed] Unless one wishes to implement different rules for specific robots the user agent line should just include an asterisk [*] which is a wildcard read as "rules apply to all robots". Disallow lines can be used to specify specific files or folders one doesn't wish to have indexed by search engines. Each file or folder to be excluded must be listed separately on it's own line, and wildcards are not supported in Disallow directives. One can have as many or as few disallow lines as is necessary. Example /robots.txt files - A simple /robots.txt file which would allow all robots to access and index all content with the exception of the contents of a directory named "private" would be as follows: User-agent: * Disallow: /private/ - A /robots.txt file which would exclude all robots from indexing the content of "cgi-bin", "admin" and "stuff" directories plus a page named "private.html" would be: User-agent: * Disallow: /cgi-bin/ Disallow: /admin/ Disallow: /stuff/ Disallow: /private.html - A /robots.txt file which would allow all robots to access and index all content on a given site would be: User-agent: * Disallow: - A /robots.txt file which would forbid all robots from accessing and indexing any content would be: User-agent: * Disallow: / - A robots.txt file which would allow Google's spider (aka GoogleBot) to index all content with the exception of files stored under a folder named "private" and which would exclude all other robots from indexing any content would read as follows: User-agent: GoogleBot Disallow: /private/ User-agent: * Disallow: / - A robots.txt file which would allow all robots with the exception of HotBot's (aka Inktomi Slurp) to index all content with the exception of files stored under folders named "images" and "cgi-bin" and which would exclude the HotBot spider from indexing any content would read as follows: User-agent: * Disallow: /images/ Disallow: /cgi-bin/ User-agent: Inktomi Slurp Disallow: /
More Information For more details on /robots.txt and the Robots Exclusion Standard visit The Web Robots Pages at http://www.robotstxt.org
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Why do I get a red (x) where my images are supposed to be?

Either the image was not uploaded and therefore does not exist on the server or your path to the image is incorrect. You may have put it in a different folder or named it using a capital but created a link to it using lowercase. Our servers run on Linux and FreeBSD. They don't like spaces in filenames and they treat capitals and lowecase letters as completely different letters. it is best to name files in all lowercase. You will see a red X whenever the server cannot find an image. Right click on the red X and choose Properties. This will show you the link to the image so you can track down the problem.
SSL Certificates
Do you offer Ecommerce or a shopping cart program?

Yes! All web hosting packages come with the popular oSCommerce shopping cart system at no extra cost! In addition we also provide you with a FREE Secure Server to safely accept credit card orders and other confidential data! The secure site is co-branded to a ensure complete anonmity for you.
Do you offer SSL - Secure Server Access?

Yes we offer free SSL access through our shared certificates. To access your website contents securely use the following URL. https://servername.secureguards.com/~username/ Servername represents the server your account resides on. (e.g. mars venus galaxy) Username represents the username assigned to you. You can find the servername and the username in your "welcome letter / account details" email.
Can I transfer a SSL certificate to you?

If you already have the certificate and can send us a backup file of the certificate that has been generated on the previous web server, as well as the password associated with the certificate file, we can install it on the web server here for $25 setup fee. If you can't obtain the backup file or the password, then we will have to go through a completely new purchase, or possibly just a certificate renewal, which is less expensive.
Where should I get my own Secure Certificate?
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We suggest that you get your certificate through the following sites: www.instantssl.com http://www.equifaxsecure.com http://www.thawte.com http://www.verisign.com/
What is SSL?
SSL stands for Secure Socket Layer. It is an emerging standard developed by Netscape Communications to transfer information securely across the Internet. SSL will enable your customer's browser to connect to your web site and transparently negotiate a secure communication channel. Once this connection has been made, information, like credit card numbers, can be exchanged securely. Please note that SSL does not include software to process credit card transactions. Although you can securely receive credit card information through SSL, actual processing of the credit card will require a "Merchant Account" from an accredited financial institution.
Do I need SSL?
If you are creating a web-based form where you want the visitor to enter data and submit the form to the web server for processing, you may want to use SSL (secure socket layer) encryption service. This is especially true if you are entering credit card numbers or other sensitive information. When using SSL service, as the data is transmitted from the client's browser to the web server, all information on the form is encrypted. Once it is received at the web server it is automatically decrypted, and you can then store it or process it as usual on the web server
Can my software application maintain state when switching from normal HTTP (non-secure) protocol to HTTPS (secure) protocol?
When you change from non-secure (HTTP) to secure protocol (HTTPS), any cookies or client variables you are using with one protocol will not be recognized from one state to the next. This is true since the web server views activity under each different protocol as completely different user sessions, so it does not maintain variable state between the two different protocols. This is true whether or not you use a shared or dedicated SSL certificate. Because of this, it is best to use HTTP protocol for most user activity, and only switch to HTTPS protocol for sensitive data gathering, and then after receiving the data, provide a deliberate and compelling hyperlink that takes the user back into HTTP protocol. For example, to go into secure mode, you would provide a hyperlink like: https://www.domain.com/shoppingcheckout.htm and after checking out, the user would be presented with a hyperlink like: http://www.domain.com/homepage.htm
What's the difference between using my own certificate and using your shared one?
There are no differences besides comestic wise. E.g.
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https://www.yourdomain.com/ (using your own SSL) https://servername.secureguards.com/~username/ (using our SSL)
Do you offer a shopping cart?

Yes we provide oSCommerce, Agora Cart, Interchange* and some other PHP-based shopping carts. You can find and install them via the control panel. * Availability subject to plan choosen
What do I need to do to accept credit card payments?

Contact your local bank - You will need a merchant processing account. The application process for a merchant processing account is normally straightforward. We provide the ability to collect and transmit credit card information securely via SSL. It does not provide the ability to actually charge the card or obtain money. Once you obtain an order, it will be your responsibility to charge the credit card using your merchant processing account.
Can you recommend a good merchant provider?

Low-Cost Startup Merchants (accepts International customers): http://www.2checkout.com ($49 setup fee, no monthly fees) http://www.revecom.com ($49 setup fee, no monthly fees) http://www.worldpay.com ($150 setup fee, small monthly fee) General Merchants (US only): http://www.cdgcommerce.com http://www.Charge.com
Can I access my secure pages as https://www.mydomain.com/

Only if you obtain a secure certificate for your domain name.. Certificates may be obtained from Verisign, Thawte, or any other authorized CA (Certifying Authority).
I can't get SSL to work with my frame pages. Why?

A frame of a frames page cannot be served securely. For a framed page to be served securely the entire frames page and all pages within the frame must be accessed securely.
Why do I get the message 'some items are insecure'?

For a server to serve a page securely all items, including graphics, must be accessed using the https:// protocol. If you are receiving a message stating some items are insecure then you have at least one item that will be served unsecurely.
How should I access my information through SSL?
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When your shared or dedicated SSL is set up, we will provide you with the URLs that will allow you to access your secure site. The only difference between a secure and non-secure URL is that secure URLs use "https://" instead of "http://".
Why do my pages load more slowly when I use SSL?

SSL pages are slower because of the overhead needed to encrypt and decrypt the data. The web server must spend extra time encrypting the data before it is transmitted to your computer. Likewise, your computer must then decrypt the information. The same applies when you securely submit information from your computer to the Web server. All this requires your CPU and the Web server's CPU to work harder and therefore might cause pages to load more slowly.
What is a digital key? What is a certificate?

SSL uses a public key - private key system for its encrypting. The public key is used to encrypt the information. However, only the private key can be used to decrypt this information. This allows the public key to be known to all so that encrypted information may be sent to the server. The server can then use the private key, which is kept secret, to decrypt the information. In this scenario, the certificate is the public key. A certificate signing authority such as Thawte or Verisign issues this public key. The public and private keys compose the digital key pair.
Resellers/Unlimited Domain Hosting
How much does it cost to join as a reseller?

There is a small charge of $15 to setup your account.
What Plans will I be able to resell?

You will be able to resell all our virtual hosting plans which can be found on our resellers web page.
Can I make up my own plans?

You can modify any plan that you resell, as long as its under the pre-capped specs. Example: If offer 500 megs in our Standard Plan, you can offer anything under 500 megs to your customers, just by modifying their account when you set it up, but we will still charge you the same price.
How do I setup my accounts once I am a reseller?

You will get your own control panel called Web Host Manager/CPANEL. This panel will allow you to manage all aspect's of your accounts in real time.
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How do i gain access to the WHM?

Once your first account is setup, you will need to fill out the reseller application found on our reseller page. Once you get your confirmation email, you can access the control panel by going to: http://www.yourdomain.com:2086
How are accounts billled under the Reseller Program?

All accounts are billed MONTHLY. Once you setup an account it will be scheduled for billing.
What is a Reseller?
As a reseller, you can sell our hosting packages under you own brand name. The package cost to you is up to 60% off our normal retail price. You charge your customers whatever you want. This allows you to have the look and feel of your own your own hosting company.
What reseller tools do you have?

There is a Reseller Web Manager that allows you to setup and completely manage your hosting clients. We utilize CPANEL/WHM, which is currently implemented on more than 500,000 domains worldwide. Web Host Manager is quickly become the industry standard control panel system due to its powerful features and flexibility. Your clients will also have access to a control panel for managing their web sites.
Who provides technical support?

As a reseller, you will be responsible for providing general support to your customers. We will do all system administration necessary, as well as be your second line technical support engineers if you have a problem and can't answer it. In addition, we have an anonymous (no brand) support site your customers can use for free. This site includes References, Tutorials, Video Guides, FAQs and more! Best of all there are no references or links back to us, allowing you to resell with ease.
Will you handle the billing to my customers?

We do not get involved with your billing practices for your clients. For this reason you are free to charge any price that you wish for the services you provide, and just pay us your low reseller costs for such. A recommended billing solution many of our resellers use is http://www.2checkout.com or http://www.revecom.com
Will my clients find out about me being reseller?

We attempt to hide all mention and tracing of our brand so resellers enjoy maximum anonymity. We offer anonymous nameservers, support site, brand-less control panels, manuals, server names and free brand-less SSL certs. The routing traceroute to us and the ARIN IP registration whois info, do not contact mentions of our hosting brand.
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What happens if I decide to leave the reseller program?

You are free to leave at any time. Your reseller services are on a month to month basis, without any required contract. The clients you have signed up with us are your clients. You are free to take them with you if for any reason you decide to leave us.
What if one of my clients break your \"acceptable usage policy\" rules?

Regardless of whether a client is a retail account, or a reseller client, all violations of our TOS are treated the same. Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client. Any sub-account that takes part in SPAM/UCE will be terminated immediately.
What is to prevent my clients from moving directly to you?

WE DO NOT accept clientele of our resellers as direct, retail customers. Your clients belong to you, and we shall never attempt to gain their direct business. The only acception to this policy, is if the reseller is exiting the hosting business, and wants us to take over the service for his/her clients. The reseller program is an integral part of the family of services offered here, and we intend to keep our resellers healthy and growing.
Can I customize the control panel?

You can change the control panel theme. We have many you can choose from, however you can not change the logos on these control panels. We use a default "CPANEL" logo to provide the necessary anonymity.
What if I want to upgrade to a dedicated server in the future?

Not a problem. We will assist you in setting up the sites on your dedicated server, and help you transfer all the users' files over as well. It can be a very simple procedure, with minimal downtime. We will leave the shared server accounts active while the transfer is occuring, until dns properly clears up, and all clients are satisfied that their sites are functioning perfectly on the new dedicated server.
Why can't I access my or my customers sites by IP Address?

This is because you/they are on a shared IP address. For customers to access their site, use the IP address that was given when you created your account in Web Host Manager, followed by the customer username. Example: http://123.123.123/~username/ To access your customer's control panel use the same IP address followed by "/cpanel/". Eg: http://123.123.123/cpanel/
How do I upgrade an account to an IP account?
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Open a ticket and we can assign you an IP address within 24 hours. The cost is $2/month per IP.
Is there a root login I can use for all my user accounts?

Yes! To access your client's control panel, simply enter their username, followed by YOUR master account password. This acts as a ROOT password. Example: http://www.clients-domain.com/cpanel/ username: client1 password: my-master-reseller-password
What is a skeleton directory?

The skeleton directory is a WHM controlled central directory for resellers. By placing your own "index.html" file, within the skeleton directory, all new accounts you add will then display that file until the domain owner uploads his site and data.
Can I change my user's passwords in WHM?

Yes. You can change both individual user's passwords and CPanel access passwords by logging in to WHM and clicking on the "Password Modification" link.
My user's subdomains are not working. Can I fix them?

Yes. Login to your WHM Control Panel and click the link on the left side of screen which says, "Disable or Enable Subdomains."
Is it possible to view the bandwidth usage for all of my domains?

Yes! After you're logged into your WHM Control Panel, click on "View Bandwidth Usage," which will display a listing of all the domains under your plan, plus the amount of bandwidth they've consumed to date.
I accidentally suspended an account. Can I get it back?

Yes! Once you log into WHM, choose "Suspend/Unsuspend an Account" from the menu tree on the left side of your screen. Choose the domain you wish to recover and click the "unsuspend" button.
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Multi-Hosted Domains
What are Multi-Hosted Domains?

Some web hosting accounts have the ability to support multiple domain names pointing to separate directories (web sites) within your main account. We call such domains multi-hosted domains. Multi-hosted domain support is ideal for webmasters, Internet marketers, and anyone else who runs multiple sites but does not require each site to be on a separate full-featured account.
Important details about Multi-Hosted domains..

Multi-hosted domains function just like any other domain from the visitor's/browser's point of view. If you have a multi-hosted domain "multihosted.com" and your visitor types "www.multihosted.com" into the browser, the browser's address bar will show "http://www.multihosted.com" and not "http://www.maindomain.com/multihosted". If your visitor navigates to another page, the browser will accordingly show "http://www.multihosted.com/anotherpage.html", just like it should. Multi-hosted domains are not the same as multiple domain parking (pointing multiple domains to the front page of your main domain). All multi-hosted domain names share the same IP address, control panel, disk space, data transfer, MySQL databases and other resources provided in your main account. Multi-hosted domains do not have their own POP email accounts. However, each multi-hosted domain comes with a catch-all address that automatically forwards all incoming email to your main domain's POP account. Multi-hosted domains, unlike your main account domain, cannot have their own subdomains (subdomain.multihosted.com) or SSL certificates. Multi-hosted domains have their own CGI-BIN.
How do I create an additional domain on my Multi-Hosted account?

Follow these steps: Login to your control panel Click on "Sub-Domains" Type in a name and click Add. If you receive an error, open a ticket and request for sub-domains to be enabled. If your domain is not pointing to our nameserver and is still in the progress of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has fully propagated before you can create sub-domains). After adding your sub-domain, a new directory will be created using the name you supplied earlier. Now you will need to open a support ticket and tell us the domain you want pointed. Example support ticket:
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Hi, Please point multihosted.com to multi.mysite.com or Please point multihosted.com to mysite.com/multi/ You can skip the process of creating a sub-domain and simply tell us to point to a sub-directory. A CGI-BIN will not be created if you choose this method.
Why can't I create sub-domains?

NOTE: If your domain is not pointing to our nameserver and is still in the process of been transferred, you CANNOT create sub-domains. You will have to wait until your domain has successfully propagated before you can create sub-domains. Here's a simple way to check if your domain has propagated. Jump to DOS-PROMPT and enter the command "TRACERT yourdomain.com" Example output: Tracing route to mysite.com [123.123.123.123] If the IP output shows the same IP values that's listed in your welcome letter, then your domain is pointing to our nameserver. You can begin adding sub-domains!
How do I add an FTP Account for my additional domain?

Follow these steps: Login to your control panel Under the FTP Tab (near bottom right section) Click "FTP Accounts" Click "Add Account" For the login field, enter the sub-domain name you used earlier. Enter a password Click "Create" The login name will become the created directory. If you entered "joe", a directory called "joe" will be created under your "www/public_html" directory. If you already have a directory called "joe" then a new directory will not be created. To login to your FTP account use the following settings in your FTP software. hostname: yourdomain.com or your IP address login: username@yourdomain.com (joe@yourdomain.com) password: enter_your_password Users will only have access to the directory you created. If you created a login name called "joe". Then once logged in, joe can only access the "joe" directory and anything below that, e.g. yourdomain.com/joe/test/. Joe will not be able to access any directory higher than his directory.
How do create an addon (adding another domain to your account)

Procedure For Addon Domains: 1. Register your new domain name. 2. Log into your Cpanel and click on the "ADD ON" icon. 3. Enter your domain name in the first field.
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4. Where it says username/domain/directory, enter ONLY your domain name again. (its worded confusingly - but you REALLY only want to enter your domain name there) 5. Enter your choice of a password, where indicated. Click on the button to create your add on domain. To upload files to your new added on domain, log into your master account via FTP. You will see the new account, listed by domain name, under your master /public_html folder.
Real Audio/Video
How do I setup Real Audio streaming?

Typically you'll create a RealAudio file subdirectory under public_html and put all your audio files there. Then your .ram file, a.k.a., metafile, will contain an address with this format: http://fulldomainname/subdirectory/filename.rm The subdirectory is a subdirectory of your public_html directory. So for example: http://musicforyou.com/ra/music.rm Notice: The above address goes in the .ram/metafile, not in your HTML code. Your HTML code calls the .ram/metafile. Then the .ram/metafile is used to call up the .rm/realmedia file. So for example, your HTML code would look something like this Click here to listen to music.
Do you have Real

We do not have real server installed we offer 'http streaming'. Is there a difference between streaming using the PNM-protocol and the HTTP-protocol? If you visit http://www.real.com/, you might come across a term called "pseudo-streaming". According to audiohost.com: "Pseudo-streaming" is a discriminating name for HTTP-stream. It was invented by the RealAudio promotion to suggest that you need to use the RealAudio server if you want to get "real" streaming. Here's a free translation: "Streaming RealAudio files without using RealAudio server software". That's all there is to it! The RealAudio server actually has some special features that cannot be achieved (in RealAudio) without it. Regarding "streaming" we cannot find a difference between the two protocols.
You do not have the RealServer software running on your servers. Will we be able to stream RealMedia files?
Yes, you will be able to stream RealMedia files. You will need to create a .ram file that calls your real audio/video file. The .ram file is a text file with an absolute URL. This URL will need to be: http://yourdomain.com/filename.rm
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What are some of the special features of the Real server?

With the Real Server, you are able to take advantage of "bandwidth negotiation". This feature takes into account the bandwidth of the surfer's Internet connection when clicking on the hyperlink that requests the RealMedia file. Depending on the connection, the RealServer will provide a different version of the RealMedia file that best suits the visitor's bandwidth connection. You also need the Real Server to broadcast live on the Internet.
How do I get around not having \"bandwidth negotiation\"?

While encoding, if you set the target audience to 28 K modem, you will be able to reach the largest audience possible. If you want your higher bandwidth connection visitors to receive better quality recordings, you can always create a second link to a RealMedia file that is encoded with a target audience of a higher bandwidth connection.
What software do I use to create Real Audio and Video files?

Real Producer Basic is available free at http://www.realnetworks.com/developers/index.html
Where can I learn more about Real Audio and Video?

You can find out more at Real.com's Developer Zone.
Advanced JSP Plans (Ensim)
Is there a way that I can access my email via the web?

Yes. All accounts come with webmail installed. We use SquirrelMail to provide this service and it can be accessed at the following address: http://www.yourdomain.com/webmail/ It's important to note that if you intend to also check your email via a client application such as Eudora or Microsoft Outlook, you will need to change your settings to leave email on the server for a period of time. Depending on how regularly you check email, 10-15 days is usually sufficient.
What type of control panel is provided with Advanced Plans?

We have partnered with Ensim to provide a control panel that we feel is a leader in the industry. As a site owner, you will be in complete control of your site and can even manage files and directories directly from your control panel. You can demo this control panel on Ensims site at the following URL: http://www.ensim.com/products/webppliance/
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Do you back up my site for me?

By default, only system information is backed up each night. You have the ability however, to back up your site information as often as you like through your advanced control panel.
Now that I have an account... what next?

The first thing you should do is log into your control panel and change your administrator password. This ensures that you are the only one with access to your control panel. You can access your control panel at http://www.yourdomainname.com/admin
How do I install Frontpage extensions?

If you need Frontpage extensions, please open a support ticket and we will have them added to your site. Likewise, if you need to remove the Frontpage extensions, submit a troubled ticket.
When I log in by FTP, where do I upload the files for my web site?
Files for the main web site must go in the "/var/www/html/" directory. When you first log in via FTP, you will be in the your user's directory. You will notice a directory called "mainwebsite_html". This directory is an alias for /var/www/html/. You will also notice a directory called "mainwebsite_cgi". This is where you will put any cgi scripts that you need to execute. This directory is accessible on the web at http://www.yourdomain.com/cgi-bin.
I can't connect via Telnet! Why?

Telnet sessions are not encrypted, therefore hackers are able to "sniff" your username and password as you log in. Because of this, we have instituted SSH in it's place. SSH is very much like Telnet, however it is encrypted. It does require a client program, and we recommend Putty. It is available for free at: http://www.chiark.greenend.org.uk/~sgtatham/putty/ You will need to change the default SSH version to 2 also as our servers will not accept version 1 due to some security holes.
Do you support forum scripts?

Yes, we support many of the common forum scripts available. These include vBulletin, Ikonboard (mySQL version only), phpBB, phpBB2, YABB, and others. If you have any questions regarding whether or not we support your particular forum script, just contact us!
I am trying to use a SSI call to invoke a cgi script, but it is not working..
When using a SSI call to invoke a cgi script, the first thing to check is the path that you are using to call the cgi-script. By default, the server assumes that the the directory root is the web root, and does NOT require the absolute path. For example, if you were calling a test.cgi file in the cgi-
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bin directory, the path would be /cgi-bin/test.cgi, NOT /home/virtual/domain.com/var/www/cgibin/test.cgi.
What is my POP3 server name?

Your POP3 server is used for incoming email and the name is mail.yourdomain.com. Enter this setting in the approprate area within your email program.
What is my SMTP server name?

Your SMTP server name is mail.yourdomain.com. It is used for outgoing mail and is usually set in the same place as your POP3 server name.
What is the path to Sendmail?

For any scripts that you install which require the path to sendmail use : /usr/sbin/sendmail
How do I create a catch-all email address?

By default, a "catch-all" email account is set up with your initial user ID. This means that email sent to anything@yourdomain.com will be delivered to your primary ID.This can be modified in your control panel.
I try to send mail using Outlook, but get an error. I can receive email.
This is usually just a matter of properly configuring your Outlook mail client (or Outlook Express). To ensure better security, our mail servers require the use of SMTP authentication. This is an option in the configuration settings for your mail program and usually says "My outgoing server (SMTP) requires authentication."
Why can't I receive email at mail@mydomain.com?

By default, our systems us the "mail" account as a standard system account. This unfortunately prevents the use of the "mail" account as a stand alone account.
Where is my upload directory?

For HTML files: mainwebsite_html OR /var/www/html For CGI files: mainwebsite_cgi OR /var/www/cgi
How to upload via FTP?

Please use the info below: FTP Hostname: IP Address OR ftp.yourdomain.com (refer to welcome letter)
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User ID: username@yourdomain.com Password: your_password
How to upload via Frontpage Extensions?

Publish Location: http://yourdomain.com User ID: username Password: your_password REMEMBER, to publish with Frontpage, you have to wait untill your domain are propagrate 100% to retreive data from our name server. Please allow 24-48 hours to upload/publish after you have made changes to your domain registrar to use our name server.
How To SSH?
Please use the info below: login: username#yourdomain.com password: your_password
I have created an additional user through my Control Panel, how can I view their website?
http://yourdomain.com/~username/
How do I access my control panel?

Go to http://www.yourdomain.com/admin/ and use the username and password provided to you. This control panel will allow you to change your info and manage your account settings.
How do I login to FTP?

Set your FTP client up with the following settings: FTP server: ftp.yourdomain.com (or subdomain.hostdomain.com for subdomains) FTP port: 21 FTP username: account_username@yourdomain.com (or account_username@subdomain.hostdomain.com for subdomains) FTP password: account_password
What are all these files that start with a dot?

Files starting with a dot such as .htaccess and .bash are files that are normally hidden by the operating system. These are usually important system files or files that contain settings that should not be seen by normal visitors. They have been made visible so that you can delete .htaccess file. Do NOT delete any of the pre-existing files!
How do I setup custom error pages?
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To setup your custom error page, you will need to use a .htaccess file. Put the following line(s) in this text file: ErrorDocument ErrorDocument ErrorDocument ErrorDocument 404 403 401 500 /path_to/not_found_error_page.html /path_to/forbidden_error_page.html /path_to/authorization_error_page.html /path_to/internal_server_error_page.html
Then upload this file to your mainwebsite_html directory.
How can I change my default MySQL password?

If you know how to input MySQL queries manually, use this query: SET PASSWORD FOR dbusername@localhost = PASSWORD('dbpass'); Where dbusername is your database username, and dbpass is your new database password.
Where is perl located?

Perl is located at: /usr/bin/perl
Can I add and manage mailing lists?

Yes, you can do this through your control panel. Simply login to your control panel and enter your username, domain name, and password. Once inside the Ensim control panel, click on the
How do I create email redirect/forwarder/alias/autoresponder?

You can do this directly through your control panel. Simply login, enter your username, domain name, and password. Once inside the Ensim control panel, everything you need to do can be accessed through the
What usage / web statistics are available to me?

Upon logging into the Ensim control panel, there is a Site Reports that can be accessed from the list of items on the left hand side of the page. This contains many detailed statistics you may be interested in as a webmaster.
I uploaded my files, but I don't see my page? Why?

If our default "Welcome to your new Web Site", index.html, has not been replaced by another index page, then anyone going to yourdomain.com will still see that page instead of some other home page. Just delete the index.html file and upload your own. Note: "home.html" will NOT show up as your home page. You would need to rename it as aforementioned. In addition, you need to place it within the mainwebsite_html folder.
What sort of databases do you support with advanced plans?
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Currently, we support PostgreSQL and MySQL databases in our UNIX accounts. MySQL is the most popular database handler used by online programs today. The combination of connectivity, speed, and security make MySQL very suited for accessing databases on the internet. MySQL has been in use for years, excelling in high performance environments, which is why we deem it suitable for our clients. Its ease of use is also beneficial to those without the technical expertise necessary to handle other databases.
What should I do to set up a MySQL database for my account?

A MySQL database comes with all hosting plans. If your domain name is yourdomain.com, the database's name will be yourdomain_com. The password will be the same as your control panel password. To setup additional MySQL databases, please open a support ticket, and they will be provided to you.
What is phpMyAdmin, and how can I use it with my account?

PhpMyAdmin is basically a program used to control MySQL. Currently it can create and drop databases, create, copy, drop and alter tables, delete, edit and add fields, execute any SQLstatement, even batch-queries manage keys on fields, load text files into tables, create and read dumps of tables, export data to CSV values, and administer multiple servers and single databases. phpMyAdmin is available for all accounts that come bundled with MySQL databases, and is preinstalled, so you can add tables directly.
How do I upload files to my database? In addition, how do I backup my database?

UPLOADS: To upload, navigate to the section "Or Location of the textfile:" which contains a browse button. Click on the browse button, select the file you downloaded, and click go. BACKUPS: On the main page of the database view, click on the option "View dump (schema) of database" To do a backup, you select "Structure and data", check the Send box and click "Go". This will cause a file of your database to be downloaded into a location of your choice. Subsequent files can be backed up the same way.
Is there a space limit imposed on each database?

There is no set limit that is imposed on the size of each database, but the total space used must not exceed the disk quota allocated for your account.
Where is the MySQL database situated?

The MySQL server is situated in the same machine that your account runs off. This reduces downtime and increases efficiency. It can be accessed by pointing to 'localhost'.
Is procmail installed?
Yes.
Do you support Python/PHP/Perl/CGI?
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Yes.
Do you support Java applets or Java Server Pages (JSP)?

Yes, We support Java Server Pages (JSP).
What JSP engine are you using?

Jakarta Tomcat (latest stable build).
How do I view my Apache log files?

You can either access the log files through http://yoursite.com/admin Log-in, Services -> Apache -> Log Files Or alternatively, by logging into the shell and going to the '/var/log/httpd' directory. Log files are rotated daily.
How do I specify another index page?

Make a .htaccess file and inside it, insert: DirectoryIndex somefile.html When you reference your site without a filename, e.g. http://somesite.com/, it will redirect to http://somesite.com/somefile.html
What is the precedence of index pages?

Index pages are the initial page Apache will use when the site is accessed without a filename, e.g. http://somesite.com/ The order in which the index files are searched is: index.html index.htm index.shtml index.cgi index.php index.php3 index.php4 index.pl index.jsp index.ttml index.pm index.py with index.html of the highest precedence and index.py the lowest (last to be used). Given a site with an index.htm, index.shtml, and index.php - accessing http://somesite.com/ will really be accessing http://somesite.com/index.htm
How do I allow execution of .cgi scripts outside of cgi-bin?

Make a .htaccess file and inside it place: Options ExecCGI AddHandler cgi-script .cgi Next upload the .cgi file and it will display properly, example test.cgi: #!/bin/sh #\\ exec tclsh "$0" ${1+"$@"}
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puts "Content-Type: text/html" puts "" puts "Hello World!" This example outputs "Hello World!" using Tcl.
How do I test to see if modpython is functioning correctly?

First, you must edit or create a .htaccess file. Inside the file, insert: AddHandler python-program .py PythonHandler mptest PythonDebug On This will tell Apache how to handle a specific file. modpython, by default, does implicitly perform any function, unless explicitly defined by a directive (each line in the '.htaccess' file). Next, create a file, in this case because 'PythonHandler' is set to mptest and 'AddHandler' is of the extension .py, the file that Apache will process as a Python script will be named mptest.py. Insert: from mod_python import apache def handler(req): req.send_http_header() req.write("Hello World!") return apache.OK Notice also, that indenting is very important with Python as no explicit usage of braces to enclose control structures is used.
How do I test to see if mod_perl is working on my account?

Create a file named test.pm or test.pl - both extensions work. Next, insert these lines into the file: my $r = shift; $r->send_http_header('text/plain'); $r->print("Hello World!n"); The file needs to be placed inside the perl directory (default location for mod_perl) - or the designated perl directory. chmod test.pm to 755 (either through SSH2 [chmod 755 test.pm] or via a FTP client) and then go to http://yoursite.com/perl/test.pm. If Hello World! is displayed then mod_perl is fully functional.
What version of Java are you running?

JAVA SDK 1.4.2
How do I test to see if mod_dtcl is working on my account?

Create a file named test.ttml and inside the .ttml file insert:
If it is functioning properly, "Hello World!" will be displayed.
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I can't login to the POP or SMTP servers to send/retrieve my email.

First, make sure you have the right servers typed in. The default name is mail.domainname.com for both IMAP and POP3. The username will be yourusername@yourdomain.com. The @ portion is crucial so the server can discern between the same account spread across multiple domain names.
How often are stats updated?

Statistics are regenerated at the beginning of every day at midnight.
Where can I view my Analog generated statistics?

http://yourdomain.com/admin, log-in and go to 'Site Reports'.
How do I enable the PHP command \"register_globals\"?

Create a file named .htaccess, and within that file place: php_value register_globals 1 This will make PHP function more like pre-PHP 4.2.1 distributions; however, there is a security risk associated with it and overriding variables through the URI. Don't say we didn't warn you first.
How can add a POP3 account?

From inside your control panel click 'Mailboxes/Users'. Add a user with the desired email name. For example adding the user sales will create the email account sales@yourdomain.com
How to I create Sub-Domains?

To create Sub-Domains for your site, follow these instructions: Create a directory within /var/www/html/ (your default html directory) exactly as you would like the sub-domain to resolve. Example: Create a directory called sub.yourdomain.com in your html directory and it will resolve to http://sub.yourdomain.com (It will search the folder you created in the above example for the index file of the sub-domain.) NOTE!! it is not designed to be accessible as http://www.sub.domain.com (the www. will not work).
How do I setup additional user accounts?

To allow a user to have their own separate website off your domain you must setup a user within your Control Panel with "ftp" access. This will allow that user access to their own website under your domain! The site will be accessible via http://yourdomain.com/~username/
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Files should be uploaded to /home/username/public_html, the user will be provided a sim-link to the public_html folder. To login to that users account via FTP use: ftp server: ftp.yourdomain.com user: username@yourdomain.com (not just username!!) password: users password
Setting up virtual Anonymous FTP...

Use the following settings to connect via anonymous ftp to your site.. server: ftp.yourdomain.com user login: ftp@yourdomain.com password: anything will work (normally an email address is used) Anon Users will only see the directories within your /var/ftp directory By default anon users will not have permission to upload files, in order to allow uploads simply create a directory within /var/ftp/ named "uploads" (this is not recommended!) You are responsible for all files within your domain even if they were uploaded by an anon user! Use of this function should be monitored by the site administrator.
How does my user access their control panel?

User Control Panel - http://yourdomain.com/user/
Whats the difference between Site Admin and User Admin?

The Site Administrator is the main account holder for your hosting account -- you login here to manage your files, email, database, and so on. The Site Admin can create user mail box accounts. Then, these mail box users can login as "User Administrator" and set up mail forwarding, autoresponders, and other email related tasks. To summarize, you get both, a site admin account to manage your and the ability to create user admin mailbox accounts.
How do I password protect certain directories?

To set up password protection, do this: Login to Ensim as Site Admin and click "Configure Apache", then go to "Manage Groups" and create a group. Then go to "Manage Users," and create a user in that group. Then go to "Protect Directories" and click the "lock" icon next to the directory you want to protect, easy!
How can I enable directory listings?

This is very simple to do. The first thing you need to do is figure out which directory you want to have a directory lising for, then when that is dont, place a file named ".htaccess" and add this line to it: Options ExecCGI Indexes Includes FollowSymLinks The folder will now display a directory if no index file is found.
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If you would like ALL of your directories to show directory listings, then just add the same file as above to your "/html/" folder, and every folder will display one.
How do I backup and restore my database with Ensim?

First, login to the phpMyAdmin program (accessible from the 'configure MySQL' link from the Ensim Site Admin control panel) Select all the tables in the right page and then check the "Structure and Data" radio box and 'Save as File' but don't check the zipped or gzipped options. Click 'Go' and it will prompt you to start a download of your database, save it as a .sql file where you will be able to find it later. Then, if you needed to restore your database, you'd want to login to PHPMyAdmin and check all the tables and 'drop' them. Right below the 'run queries' box on the right page you can select a local file from your computer to upload and run, and that is where you'd pick the .sql file you backed up. It'll take a few minutes to upload and process, and then it should show up fine. If the file is too large to run via phpMyAdmin, you could always upload it via FTP and send us a support ticket requesting that we import the SQL file into your database, just tell us where the file has been uploaded and what database to load it into, etc. and we'll do it no problem!
Can I incorporate flash .SWF files in my site?

Sure, our servers will serve them .swf flash files without problems. And, you can upload them wherever you like, such as the images folder, any sub-folder on your account, or even your main html folder.
My php scripts don't work in the cgi-bin..

There isn't anything special you need to do, its just that only cgi-scripts can go in the CGI-bin. Move the .php script to anywhere in your /var/www/html/ directory and it should work properly.
How do I connect to my database via Java or JSP?

Use: url="jdbc:mysql://localhost/databaseName?user=system&password=admin" Do not change localhost to your domain IP address or else it will not work.
Which DB drivers do you recommend I use?

both com.mysql.jdbc.Driver and org.gjt.mm.mysql.Driver work well!
Other Topics
Where are my raw access logs stored?
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The path to the raw access logs for your domain on our servers is as follows where "domain.com" represents your actual domain name: /usr/local/apache/domlogs/domain.com Separate access logs are maintained in the same domlogs directory for each subdomain you may have on your account. /usr/local/apache/domlogs/subdomain.domain.com
Changing your default index page to something else (.htacess modification)

When you open up your website, it's your "index.html" that loads right? Ever thought it would be nice if somebody went to yoursite.com that they'd go to
IP banning through .htaccess

From the .htaccess file, you can ban certain IP addresses from getting access to your site at all. You'll need to add the following into your .htaccess file:
CODE order allow,deny deny from xxx.xx.x.x allow from all
All the work you need to do is replace the "xxx.xx.x.x" with the IP you want to ban. You can also do more than once, just add the "deny from xxx.xx.x.x" under the previous one, like this:
CODE order allow,deny deny from xxx.xx.x.x deny from xxx.xx.x.x deny from xxx.xx.x.x allow from all
This shows you that three IP addresses are being blocked. You could also change
Make .php code read as .html, easy .htaccess change!

Say you want to use a PHP include inside one of your pages, but they all have a .html extension. If you don't want to convert your page to a .php extension, just add this one simple line of code to your .htaccess file.
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CODE AddType application/x-httpd-php .php .html This will treat all the code in your pages as PHP before it displays it on the page.
I'm getting an error when I try to manage my mailing list

The Cpanel Mailing list will not work until your domain name is live.
Interactive Video Tutorials
Changing DNS & Nameservers
Changing your DNS at 000Domains.com registrar

Changing your DNS at 000Domains.com registrar
Changing your DNS at Dotster.com registrar

Changing your DNS at Dotster.com registrar
Changing your DNS at Enom.com registrar

Changing your DNS at Enom.com registrar
Changing your DNS at GoDaddy.com registrar

Changing your DNS at GoDaddy.com registrar
Changing your DNS at MelbourneIT.com.au registrar

Changing your DNS at MelbourneIT.com.au registrar
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Changing your DNS at NameCheap.com registrar

Changing your DNS at NameCheap.com registrar
Changing your DNS at NetworkSolutions.com registrar

Changing your DNS at NetworkSolutions.com registrar
Changing your DNS at OpenSRS.net registrar

Changing your DNS at OpenSRS.net registrar
Changing your DNS at Register.com registrar

Changing your DNS at Register.com registrar
Changing your DNS at StarGate.com registrar

Changing your DNS at StarGate.com registrar
Changing your DNS at DRAMS (dramsystem.com) registrar

Changing your DNS at DRAMS (dramsystem.com) registrar
Changing your DNS at 123-reg.co.uk registrar

Changing your DNS at 123-reg.co.uk registrar
Changing your DNS at Itsyourdomain.com registrar

Changing your DNS at Itsyourdomain.com registrar
Changing your DNS at WildWestDomains.com registrar

Changing your DNS at WildWestDomains.com registrar
Creating Personal Nameservers
Creating nameservers at 000domains registrar
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Creating nameservers at 000domains registrar
Creating nameservers at 123-reg registrar

Creating nameservers at 123-reg registrar
Creating nameservers at dotster registrar

Creating nameservers at dotster registrar
Creating nameservers at enom registrar

Creating nameservers at enom registrar
Creating nameservers at godaddy registrar

Creating nameservers at godaddy registrar
Creating nameservers at itsyourdomain registrar

Creating nameservers at itsyourdomain registrar
Creating nameservers at namecheap

Creating nameservers at namecheap registrar
Creating nameservers at networksolutions

Creating nameservers at networksolutions (netsol)
Creating nameservers at OpenSRS registrar

Creating nameservers at OpenSRS registrar
Creating nameservers at stargate

Creating nameservers at stargate registrar
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Platform - Linux/UNIX
CPANEL
How to submit my site to search engines

How to submit my site to search engines
How to download a backup of MySQL database

How to download a backup of MySQL database
How to download a full backup of my account

How to download a full backup of my account
How to generate a full backup of your account

How to generate a full backup of your account
How to customize the error 400 page

How to customize the error page (404 400 500)
How to add a domain to my account

How to add a domain to my account
How to point or park a new domain

How to point or park a new domain
How to remove an addon domain from my account

How to remove an addon domain from my account
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How to remove a parked or pointed domain from my account

How to remove a parked or pointed domain from my account
How to change the permissions of a file using the file manager

How to change the permissions of a file using the file manager
How to create a folder using the file manager

How to create a folder using the file manager
How to upload using the file manager

How to upload using the file manager
How to install the front page extensions

How to install the front page extensions (microsoft frontpage)
Getting started with WS FTP

Getting started with WS FTP
How can I edit the anonymous FTP welcome message

How can I edit the anonymous FTP welcome message
How to add an FTP account

How to add an FTP account
How to allow anonymous FTP access

How to allow anonymous FTP access
How to allow anonymous upload to my account

How to allow anonymous upload to my account
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How to change the password of an FTP account

How to change the password of an FTP account
How to disallow anonymous FTP access

How to disallow anonymous FTP access
How to disallow anonymous upload to my account

How to disallow anonymous upload to my account
How to remove an FTP account

How to remove / delete an FTP account
How to enable hotlink protection

How to enable hotlink protection
How to turn fancy indexing on for a directory listing

How to turn fancy indexing on for a directory listing
How to turn on standard indexing for a directory listing (Index Manager)

How to turn on standard indexing for a directory listing (Index Manager)
How to block access of my account to an IP or block of IPs (IP Deny)

How to block access of my account to an IP or block of IPs (IP Deny)
How to add a mail account

How to add a POP mail account
How to add an autoresponder

How to add an autoresponder
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How to block an email

How to block an email address
How to change the password of a mail account

How to change the password of a mail account
How to change the quota of a mail account

How to change the quota of a mail account
How to create a mail forwarder

How to create a mail forwarder
How to create a mailing list

How to create a mailing list
How to enable Spam Assassin

How to enable Spam Assassin
How to set the default address for my account

How to set the default address for my account
How to create a MySQL database

How to create a MySQL database
How to do a domain lookup

How to do a domain lookup
How to do a traceroute from the server to my computer

How to do a traceroute from the server to my computer
How to change your account password
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How to change your account password
How to add a new user to a protected folder

How to add a new user to a protected folder
How to password protect a folder

How to password protect a folder / directory
Getting started with PuTTY SSH / Telnet

Getting started with PuTTY SSH / Telnet
How to redirect a folder to another address URL

How to redirect a folder to another address URL
How to archive logs to my home directory at the end of each month

How to archive logs to my home directory at the end of each month
How to add a subdomain

How to add a subdomain
How to grant FTP access to a subdomain

How to grant FTP access to a subdomain
How to redirect a subdomain

How to redirect a subdomain
How can I change message display options in Horde web mail

How can I change message display options in Horde web mail
How can I filter my message content for profanity in Horde web mail
How can I filter my message content for profanity in Horde web mail
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How to change Horde's language (web mail)

How to change Horde's language (web mail)
How to select my time zone in Horde web mail

How to select my time zone in Horde web mail
Running Horde web mail for the first time

Running Horde web mail for the first time
Web Host Manager - WHM
How to create an account with a package

How to create an account with a package
How to create a new account

How to create a new account
How to downgrade an account

How to downgrade an account
How to limit bandwidth usage of an account

How to limit bandwidth usage of an account
How to list all my accounts

How to list all my accounts in WHM
How to list suspended accounts

How to list suspended accounts
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How to modify an account

How to modify the settings of an account
How to modify the password of an account

How to modify the password of an account
How to modify the quota of an account

How to modify the quota of an account
How to modify the suspended account page

How to modify the suspended account page
How to suspend an account

How to suspend an account
How to terminate an account

How to terminate an account
How to unsuspend an account

How to unsuspend an account
How to upgrade an account

How to upgrade an account
How to view the bandwidth usage of my domains

How to view the bandwidth usage of my domains
How to add a DNS Zone

How to add a DNS Zone
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How to edit an MX entry

How to edit an MX entry
How to list all parked domains

How to list all parked domains
How to park a domain over another domain

How to park a domain over another domain
How to unpark a domain

How to unpark a domain
How to install the FrontPage extensions for an account

How to install the FrontPage extensions for an account
How to install the FrontPage mail extensions

How to install the FrontPage mail extensions
How to uninstall the FrontPage extensions for an account

How to uninstall the FrontPage extensions for an account
How to create a package

How to create a package
How to delete a hosting package

How to delete a hosting package
How to edit a hosting package

How to edit a hosting package
How to view the server information
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How to view the server information
How to view the server load

How to view the server load
How to view the server status

How to view the server status
How to change my Webhost Manager theme

How to change my Webhost Manager theme
How to change the cpanel theme of an account

How to change the cpanel theme of an account
Managing your hosting packages

Managing your hosting packages
Managing your hosting accounts

Managing your hosting accounts
Managing your bandwidth usage and limit

Managing your bandwidth usage and limit
Managing your subdomains

Managing your subdomains
Managing your skeleton directory

Managing your skeleton directory
Managing your DNS zones

Managing your DNS zones
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Managing your suspended accounts

Managing your suspended accounts
Managing your parked domains

Managing your parked domains
Managing your FrontPage Extentions

Managing your FrontPage Extentions
Modifying account passwords

Modifying account passwords
Monitoring your server

Monitoring your server
Troubleshooting email
Troubleshooting email
Changing your WHM theme

Changing your WHM theme
Fantastico Scripts
AutoInstaller
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Platform - Windows
Helm - End User
Creating a POP Email account

Creating a POP Email account
Creating an email autoresponder

Creating an email autoresponder
Creating a default (catchall) email account

Creating a default (catchall) email account
Creating an email forwarder (redirect)

Creating an email forwarder (redirect)
Adding a domain
Adding a domain
Creating a subdomain
Creating a domain alias (pointer)

Creating a domain alias (pointer)
Creating a mysql database

Creating a mysql database
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Creating custom error pages

Creating custom error pages
Creating an FTP account

Creating an FTP account
Creating an email account in Outlook Express

Using File Manager

Using File Manager
Managing your billing

Managing your billing
Installing SSL Certificates

Creating an ODBC DSN

Creating an ODBC DSN
Changing your password & personal profile

Changing your password & personal profile
Monitoring resource usage & statistics

Monitoring resource usage & statistics
Adding extra features to your account

Adding extra features to your account
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Creating an MRA (Multi-Recipient Account)

Creating an MRA (Multi-Recipient Account)
Installing FrontPage Extensions

Installing FrontPage Extensions
Helm - Reseller
Creating a hosting plan

Creating a hosting plan
Adding a user (hosting account)

Adding a user (hosting account)
Setting up DNS
Setting up DNS
Setting up a payment gateway

Setting up a payment gateway
Setting up a Welcome Email and signup script

Setting up a Welcome Email and signup script
Setting up domain registration settings

Setting up domain registration settings
Customizing the look of the user's control panel

Customizing the look of the user's control panel
Configuring currency, sales tax & invoice settings
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Configuring currency, sales tax & invoice settings
Managing billing (invoices, statements, etc)

Managing billing (invoices, statements, etc)
Changing your password and personal profile

Changing your password and personal profile
Managing your Instant Messaging System

Managing your Instant Messaging System
Adding a domain to a user account

Adding a domain to a user account
Creating a default home page for new users

Creating a default home page for new users
Adding extra features to plans

Adding extra features to plans
Platform - Advanced JSP
Ensim - Site Admin
Creating a POP email account

Creating a POP email account
Creating a catchall email account
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Creating a catchall email account
Creating an autoresponder

Creating a mail forwarder (redirect)

Creating an email alias

Changing your email password

Changing your email password
Creating and managing a mailing list

Creating and managing a mailing list
Creating a web site user

Creating a web site user
Password protecting a directory

Password protecting a directory

Installing and running a CGI script

Installing and running a CGI script
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Understanding your domain settings

Understanding your domain settings
Managing a MySQL database with phpmyadmin

Managing a MySQL database with phpmyadmin
Using File Manager

Using File Manager
Backing up and restoring your files

Backing up and restoring your files
Creating a MySQL database

Creating a MySQL database
Viewing site statistics

Viewing site statistics
Creating a spam filter

Creating a spam filter
Ensim - End User Admin
Changing your control panel password

Changing your control panel password
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Creating a vacation message

Creating a vacation message

Backing up and restoring your site files

Backing up and restoring your site files
Using your webmail : SquirrelMail

Using your webmail : SquirrelMail
Using the Billing System
Viewing, printing and paying bills online

Viewing, printing and paying bills online
Change your theme (skin)

Change your theme (skin)
Updating your profile and changing your password

Updating your profile and changing your password
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Monitoring your packages and domains

Monitoring your packages and domains
Updating your credit card information

Updating your credit card information
Setting Up Your Email Client
Configuring Email Client: Eudora

Configuring Email Client: Eudora
Configuring Email Client: Incredimail

Configuring Email Client: Incredimail
Configuring Email Client: Netscape Communicator

Configuring Email Client: Netscape Communicator
Configuring Email Client: Outlook Express

Configuring Email Client: Outlook Express
Configuring Email Client: Microsoft Outlook

Configuring Email Client: Microsoft Outlook
Configuring Email Client: Pegasus

Configuring Email Client: Pegasus
Upload Your Site With FTP
Setting your preferences in CuteFTP
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Setting your preferences in CuteFTP
Configuring your site in Cute FTP

Configuring your site in Cute FTP
Transferring files in Cute FTP

Transferring files in Cute FTP
Managing your files in Cute FTP

Managing your files in Cute FTP
Configuring your site in SmartFTP

Configuring your site in Smart FTP
Transferring files in SmartFTP

Transferring files in Smart FTP
Managing your files in SmartFTP

Managing your files in Smart FTP
Configuring your site in WS FTP

Configuring your site in WS FTP
Transferring files in WS FTP

Transferring files in WS FTP
Managing your files in WS FTP

Managing your files in WS FTP
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Using Macromedia Dreamweaver
How to create a form using Dreamweaver

How to create a form using Dreamweaver
How to create a navigation bar using Dreamweaver

How to create a navigation bar using Dreamweaver
How to create and configure your site using Dreamweaver

How to create and configure your site using Dreamweaver
How to create a page layout using Dreamweaver

How to create a page layout using Dreamweaver
How to create a rollover image using Dreamweaver

How to create a rollover image using Dreamweaver
How to create a template using Dreamweaver

How to create a template using Dreamweaver
How to FTP your site using Dreamweaver

How to FTP your site using Dreamweaver
Using Macromedia Flash
Publishing your Flash movie

Publishing your Flash movie
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Using Microsoft FrontPage
How to change your password using FrontPage

How to change your password using FrontPage
How to create a form using FrontPage

How to create a form using FrontPage
How to create an image link with FrontPage

How to create an image link with FrontPage
How to create a password protected subweb with FrontPage

How to create a password protected subweb with FrontPage
How to delete files from your server with FrontPage

How to delete files from your server with FrontPage
How to publish your web in live mode via HTTP (FrontPage)

How to publish your web in live mode via HTTP (FrontPage)
How to publish your web to your addon domain via HTTP (FrontPage)
How to publish your web to your addon domain via HTTP (FrontPage)
How to publish your web to your subdomain via HTTP (FrontPage)

How to publish your web to your subdomain via HTTP (FrontPage)
How to publish your web via FTP with FrontPage

How to publish your web via FTP with FrontPage
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How to publish your web via HTTP with FrontPage

How to publish your web via HTTP with FrontPage
Accessing WebMail
Running Horde for the first time

Running Horde for the first time
How to log into Horde

How to log into Horde
How to send an email using Horde

How to send an email using Horde
How to read an email using Horde

Click How to read an email using Horde
How to reply to an email using Horde

How to reply to an email using Horde
How to forward an email using Horde

How to forward an email using Horde
How to delete an email using Horde

How to delete an email using Horde
Running Neomail for the first time

Running Neomail for the first time
How to log into Neomail
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Click How to log into Neomail
How to send an email using Neomail

How to send an email using Neomail
How to read an email using Neomail

How to read an email using Neomail
How to reply to an email using Neomail

How to reply to an email using Neomail
How to forward an email using Neomail

How to forward an email using Neomail
How to delete an email using Neomail

How to delete an email using Neomail
Explanation of the Neomail icons

Click Explanation of the Neomail icons
Running SquirrelMail for the first time

Running SquirrelMail for the first time
How to log into SquirrelMail

How to log into SquirrelMail
How to send an email using SquirrelMail

How to send an email using SquirrelMail
How to read an email using SquirrelMail

How to read an email using SquirrelMail
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How to reply to an email using SquirrelMail

How to reply to an email using SquirrelMail
How to forward an email using SquirrelMail

How to forward an email using SquirrelMail
How to delete an email using SquirrelMail

How to delete an email using SquirrelMail
Windows Hosting
Billing & Payments
How do I upgrade my account?

Almost any upgrade to your account can be made instantly by our billing department. When requesting an upgrade, please submit a ticket stating what you want done, that you understand any fees associated with the upgrade, and include the first 2 and last 4 digits of your credit card number for the fastest possible turnaround.
Is there a minimum time contract/commitment required?

You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.
What if my site breaks your \"acceptable usage policy\" rules?

Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurance is dealt with on a case by case basis, and we try to work things out with every client.
When is my payment due?

The first payment is due at the time your Activation Letter is sent (including services such as
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extra FTP accounts, extra domains, etc). The following payments will be due on the 1st of every month. So for example, if your account was activated on July 7th, then your payment due date will be the 1st day of each month thereafter.
How will I be charged if I upgrade or downgrade?

There is no extra fee for upgrading, or downgrading, a package. The only difference is in the price between your old package and the new, which will be reflected in the new Activation Letter sent when a package is a changed. You may upgrade or downgrade at anytime, you do not have to do it on a certain date however you must maintain an upgraded or downgraded package for a minimum of one month. When a package is changed we simply pro-rate out the old package and apply any credits that may be remaining to the newly changed package.
Why was I charged this?

If you were charged an additional fee, there's a good reason. It may be that your credit card was rejected, or that you have gone over your disk space or allowed bandwidth.
How can I pay?

We currently only accept payment via credit card, as accepting checks often results in delinquency. We accept VISA, MasterCard, and American Express.
Can I receive a printable invoice for my payments?

Yes, you can do this in the billing system. From there you can view, print and pay for any invoices. Please refer to your "Welcome letter" for the correct billing system URL.
Do you accept Paypal?

No. We do not accept payments through PayPal.
How do I order more bandwidth?

You can order extra bandwidth by sending a ticket to our BILLING department. PLease refer to the addons page for bandwidth prices. If you feel your account will need extra bandwidth, be sure to purchase it in advance so your service remains uninterrupted.
How do I order more storage space?

You can add additional storage space to your account at any time by sending in a support ticket to our BILLING department. Please refer to the addons page for storage fees.
How do I update my billing information?
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Please refer to our "Welcome letter" for the correct billing system URL. If you have any trouble logging please click on "Forgot Your Password?" and provide the correct information to obtain your username and password, or submit a ticket with the first 2 and last 4 digits of your credit card, requesting your login and password.
I got incorrectly billed. Help!

If you believe you were incorrectly billed, please submit a ticket to us explaining what you think is wrong with your bill and we will explain or correct the situation for you immediately.
What is your cancellation policy?

"If I cancel my account with more than 1 year left on a 2 year agreement, will I get refunded for the rest of the agreement, or will that be forfeited?" Under the terms of our cancellation policy you would be eligible for a pro rata refund of unused prepaid hosting charges. Due to the substantial discounts we offer for prepayment of longer term plans under most circumstances we are only able to offer a 50% refund of unused hosting fees. Here is our complete cancellation policy as per our Terms of Service agreement: Cancellation - In the event you cancel your service, you will be charged in full for the entire month in which you canceled your service. Account cancellations for accounts with a negative balance will be passed on to collections, and all services rendered to the party with the negative balance will be terminated, including domain registrations. In the event you have elected to prepay subsequent, additional months' Service Fees, we retain the right to charge you an administrative fee of 50% and deduct the administrative fee from the subsequent, future months' Service Fees before refunding them to you. There is a $50 administrative fee for any illegitimate chargebacks placed against us. Any illegitimate chargebacks or threatened illegitimate chargebacks are grounds for immediate account cancellation.
Changing Credit Card and Billing Details

To change the credit card used to pay for your hosting or to update your billing details please refer to your "Welcome letter". It contains the correct details to access the billing system.
Can I pay via Check?

We do not accept checks at this point in time.
How can I cancel my account?

Please send a support ticket to our BILLING department with the following information: username last 4 digits of the credit card on this account for ownership verification Reason you want to cancel Your account will be cancelled within 24 hours.
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Web Hosting Knowledge

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Web Hosting Knowledge Base

All Articles in All Categories

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CGI, Perl, Sendmail

Domain Registration & DNS

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E-Mail & Webmail

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FTP & SSH

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Using Preinstalled Scripts

Web Resources HTML Help

Resellers/Unlimited Domain Hosting

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Advanced JSP Plans (Ensim)

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Interactive Video Tutorials Changing DNS & Nameservers

Creating Personal Nameservers

Creating nameservers at 000domains registrar Creating nameservers at 123-reg registrar

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Creating Creating Creating Creating Creating Creating Creating Creating

nameservers nameservers nameservers nameservers nameservers nameservers nameservers nameservers

Platform - Linux/UNIX CPANEL

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Web Host Manager - WHM

Fantastico Scripts AutoInstaller Platform - Windows Helm - End User

Creating a POP Email account Creating an email autoresponder

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Platform - Advanced JSP Ensim - Site Admin

Ensim - End User Admin

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Using the Billing System

Setting Up Your Email Client

Upload Your Site With FTP

Using Macromedia Dreamweaver

Using Macromedia Flash

Using Microsoft FrontPage

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Windows Hosting Billing & Payments

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Where can I find the network status page?

My site is down! Help!

CGI, Perl, Sendmail

What directory do I upload my CGI scripts to?

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Do you allow CGI to run on your servers?

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Why doesn't my CGI work?

Can you help me troubleshoot my script?

Why Does My CGI script give me a Permission Denied Error?

I keep getting a 500 Internal Server Error. Why?

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What is the path to Perl?

What file permissions should I use?

Can I use flat file database driven forums?

How do I setup Hit Counters, Guestbooks, etc?

Why am I getting a 403 Forbidden Error?

How can I troubleshoot an \"Internal Server Error\"?

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What are the basics of installing CGI & Perl scripts?

How do I set file permissions with WS_FTP?

I am unable to delete CGI related files...