Chapter 7 IT Infrastructures

True/False Questions
T F 1. An IT infrastructure includes the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals. Answer: True Level: Easy Page: 244

2. IT infrastructure is an easy term to define because it means the same thing to all organizations. Answer: False Level: Medium Page: 244

3. An intranet is restricted to an organization and certain outsiders, such as customers and suppliers. Answer: False Level: Easy Page: 248

4. A thin client is a workstation with a small amount of processing power and costs less than a full powered workstation. Answer: True Level: Easy Page: 245

5. The disaster recovery cost curve charts (1) the cost to your organization of the unavailability of information and technology and (2) the cost to your organization of recovering from a disaster over time. Answer: True Level: Easy Page: 259

6. A client/server network is a network in which one or more computers are clients and provide services to the other computers which are called servers. Answer: False Level: Easy Page: 245

7. A hot site is a separate facility that does not have any computer equipment but is a place where the knowledge workers can move after the disaster. Answer: False Level: Easy Page: 259

F 8. Flexibility is how well your system can adapt to increased demands. Answer: False Level: Medium Page: 261

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9. Capacity planning determines the future IT infrastructure requirements for new equipment and additional network capacity. Answer: True Level: Easy Page: 262

F 10. Data cleansing is the term that describes the process of ensuring that all information is inaccurate. Answer: False Level: Medium Page: 261

F 11. Accessibility determines when your IT system will be available for knowledge workers to access. Answer: False Level: Easy Page: 260

F 12. Performance measures how many ways a single system can be designed to perform exactly the same function. Answer: False Level: Easy Page: 261

F 13. An integration allows separate systems to communicate directly with each other by automatically exporting data files from one system and importing them into another. Answer: True Level: Medium Page: 250

F 14. Flexibility refers to how well your IT system can adapt to increased demands. Answer: False Level: Easy Page: 261

F 15. A decision-processing enterprise information portal provides knowledge workers with corporate information for making key business decisions. Answer: True Level: Medium Page: 249

F 16. Workflow defines all of the steps or business rules, from beginning to end, required for a process to run correctly. Answer: True Level: Easy Page: 253

F 17. A database-based workflow system sends work assignments through an e-mail system. Answer: False Level: Medium Page: 254

F 18. Backup is the process of reinstalling emergency copies of information. Answer: False Level: Easy Page: 258

F 19. Backing up is not necessary. Answer: False Level: Easy Page: 258

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F 20. Disaster recovery plans specify how an IT system or information can be recovered in the event of a catastrophe. Answer: True Level: Easy Page: 259

F 21. A disaster recovery plan should consider the location of the backup information. Answer: True Level: Easy Page: 259

F 22. An SLA defines the specific responsibilities of the service provider and sets the customer's expectations. Answer: True Level: Medium Page: 254

F 23. A Web farm is the name of a location that stores a group of servers in a single place. Answer: False Level: Easy Page: 257

F 24. Hot sites and cold sites should be located as close to the main facility as possible for convenience and lowest cost. Answer: False Level: Medium Page: 259

F 25. A 3-tier infrastructure suffers the same data sharing issues as a 2-tier or even a 4-tier infrastructure. Answer: False Level: Easy Page: 247

F 26. A collaborative-processing enterprise information portal is more of a newsletterit is static and unchanging. Answer: False Level: Medium Page: 249

F 27. A digital dashboard displays key information gathered from several sources in a standardized format for multiple knowledge workers to share. Answer: False Level: Medium Page: 249

F 28. An integration helps separate applications communicate with one another by automatically exporting data files from one application and importing them into another. Answer: True Level: Easy Page: 250

F 29. Microsoft's .Net is a version of web services. Answer: True Level: Easy Page: 252

F 30. The .NET framework competes with the .NET platform. Answer: False Level: Easy Page: 252

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F 31. Applications for the .NET platform must be created using Visual Studio .NET. Answer: True Level: Easy Page: 252

F 32. Java 2 Enterprise Edition was developed by Microsoft prior to their development of the .NET platform. Answer: False Level: Easy Page: 252

F 33. .NET only runs on Microsoft operating systems. Answer: True Level: Medium Page: 252

F 34. Java 2 Enterprise Edition runs only on Microsoft operating systems. Answer: False Level: Medium Page: 252

F 35. An application service provider provides software applications and related services over the Internet so that these applications do not have to reside on in-house computers. Answer: True Level: Easy Page: 254

F 36. An ASP is a company that provides Internet access. Answer: False Level: Easy Page: 254

F 37. Network area storage uses an existing server to provide storage space for client machines. Answer: False Level: Easy Page: 256

F 38. A storage area network is just one form of network area storage. Answer: False Level: Medium Page: 256

F 39. The major difference between a NAS and an SAN is the maximum amount of storage capacity. Answer: False Level: Medium Page: 256

F 40. A server farm provides redundancy in case of failureif one server fails, others can take over immediately. Answer: True Level: Easy Page: 257

F 41. A server cluster differs from a server farm in that a server cluster is simply a group of servers located in the same roomthe servers are not connected to one another and cannot perform any backup functions. Answer: False Level: Easy Page: 257

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Multiple Choice Questions

42. Which of the following is included in an IT infrastructure? A) Hardware B) Software C) Telecommunications equipment D) All of the above Answer: D Level: Easy Page: 244

43. What is a network in which one or more computers are servers and provide services to the other computers which are called clients? A) Client/server network B) Intranet C) Extranet D) Thin client Answer: A Level: Easy Page: 245

44. What is a workstation with a small amount of processing power and costs less than a full powered workstation? A) Client/server network B) Intranet C) Extranet D) Thin client Answer: D Level: Easy Page: 245

45. What is an internal organizational Internet that is guarded against outside access by a special security feature called a firewall (which can be software, hardware, or a combination of the two)? A) Client/server network B) Intranet C) Extranet D) Thin client Answer: B Level: Easy Page: 248

46. What is an intranet that is restricted to an organization and certain outsiders, such as customers and suppliers? A) Client/server network B) Intranet C) Extranet D) Thin client Answer: C Level: Easy Page: 248

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47. What is a detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood? A) Disaster recovery plan B) Hot site C) Cold site D) Disaster recovery cost curve Answer: A Level: Easy Page: 259

48. What is a separate facility that does not have any computer equipment but is a place where the knowledge workers can move after the disaster? A) Disaster recovery plan B) Hot site C) Cold site D) Disaster recovery cost curve Answer: C Level: Medium Page: 259

49. What is a separate and fully equipped facility where the company can move immediately after the disaster and resume business? A) Disaster recovery plan B) Hot site C) Cold site D) Disaster recovery cost curve Answer: B Level: Easy Page: 259

50. What charts (1) the cost to your organization of the unavailability of information and technology and (2) the cost to your organization of recovering from a disaster over time? A) Disaster recovery plan B) Hot site C) Cold site D) Disaster recovery cost curve Answer: D Level: Easy Page: 259

51. Which factor determines when your IT system will be available for knowledge workers to access? A) Availability B) Accessibility C) Reliability D) None of the above Answer: A Level: Easy Page: 260

52. Which factor determines who has the right to access different types of IT systems and information? A) Availability B) Accessibility C) Reliability D) Scalability Answer: B Level: Easy Page: 260

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53. Which factor ensures your IT systems are functioning correctly and providing accurate information? A) Availability B) Accessibility C) Reliability D) Scalability Answer: C Level: Easy Page: 260

54. Which factor represents how well your system can adapt to increased demands? A) Availability B) Accessibility C) Reliability D) Scalability Answer: D Level: Easy Page: 261

55. Which factor represents a system's ability to change quickly? A) Flexibility B) Performance C) Capacity planning D) Benchmark Answer: A Level: Easy Page: 261

56. What measures how quickly an IT system performs a certain process? A) Flexibility B) Performance C) Capacity planning D) Benchmark Answer: B Level: Medium Page: 261

57. What is a set of conditions used to measure how well a product or system functions? A) Flexibility B) Performance C) Capacity planning D) Benchmark Answer: D Level: Medium Page: 261

58. What determines the future IT infrastructure requirements for new equipment and additional network capacity? A) Flexibility B) Performance C) Capacity planning D) Benchmark Answer: C Level: Easy Page: 262

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59. What allows separate systems to communicate directly with each other by automatically exporting data files from one system and importing them into another? A) Integration B) EAI C) Interoperability D) None of the above Answer: A Level: Medium Page: 250

60. What provides knowledge workers with access to workgroup information such as e-mails, reports, meeting minutes, and memos? A) Intranet-processing enterprise information portal B) Collaborative-processing enterprise information portal C) Decision-processing enterprise information portal D) None of the above Answer: B Level: Medium Page: 249

61. What provides knowledge workers with corporate information for making key business decisions? A) Intranet-processing enterprise information portal B) Collaborative-processing enterprise information portal C) Decision-processing enterprise information portal D) None of the above Answer: C Level: Easy Page: 249

62. What stores a document in a central location and automatically asks the knowledge workers to access the document when it's their turn to edit the document? A) EIP B) Database-based workflow system C) ASP D) Messaging-based workflow system Answer: B Level: Medium Page: 254

63. What automates business processes? A) Workflow B) ASP C) Workflow system D) EIP Answer: C Level: Easy Page: 253

64. What defines all of the steps or business rules, from beginning to end, required for a process to run correctly? A) Workflow B) EIP C) Workflow system D) SLA Answer: A Level: Easy Page: 253

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65. What sends work assignments through an e-mail system? A) Database-based enterprise information portal B) Messaging-based enterprise information portal C) Database-based workflow system D) Messaging-based workflow system Answer: D Level: Easy Page: 254

66. What is a company called that provides an outsourcing service for businesses software applications? A) ASP B) SLA C) Both of the above D) None of the above Answer: A Level: Medium Page: 254

67. What defines the specific responsibilities of the service provider and sets the customer expectations? A) ASP B) SLA C) Both of the above D) None of the above Answer: B Level: Hard Page: 254

68. Which term means that a company rents space and telecommunications equipment from another company? A) Collocation B) Server farm C) EIP D) None of the above Answer: A Level: Easy Page: 257

69. What is the name of a location that stores a group of servers in a single place? A) Collocation B) Server farm C) Web farm D) None of the above Answer: B Level: Easy Page: 257

70. What is either a Web site that has multiple servers, or an ISP that provides Web site outsourcing services using multiple servers? A) Collocation B) Server farm C) Web farm D) None of the above Answer: C Level: Easy Page: 257

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71. Which term represents a company that rents space and telecommunications equipment from another company? A) Collocation B) Collocation C) Co-location D) All of the above Answer: D Level: Medium Page: 257

72. Which of the following is the primary characteristic of an intranet? A) People outside the organization can access it B) People inside the organization can't access it C) People outside the organization can't access it D) None of the above Answer: C Level: Medium Page: 248

73. Which of the following can be information hosted on an intranet? A) Benefits B) Schedules C) Employee directories D) All of the above Answer: D Level: Medium Page: 248

74. A disaster recovery cost curve charts: A) The cost to your organization of the unavailability of information B) The cost to your organization of recovering from a disaster over time C) All of the above D) None of the above Answer: C Level: Easy Page: 259

75. Which item would be included in a typical SLA? A) Availability B) Accessibility C) Performance D) All of the above Answer: D Level: Medium Page: 254

76. In which type of infrastructure is the majority of the system logic and intelligence located on client PCs? A) Client/server B) Thin client C) 2-tier infrastructure D) 3-tier infrastructure Answer: C Level: Easy Page: 247

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77. Which infrastructure includes application servers, data servers, and clients? A) Client/server B) Thin Client C) 2-tier infrastructure D) 3-tier infrastructure Answer: D Level: Easy Page: 247

78. Which of the following is not a characteristic of enterprise information portals? A) They are dynamic B) They provide real-time notification of important new information via e-mail C) They present critical information in the form of graphics and charts D) All of the above are characteristics of EIPs Answer: D Level: Easy Page: 248

79. Which information system displays key information gathered from several sources in a tailored format for individual knowledge workers? A) Collaborative-processing enterprise information portal B) Decision processing enterprise information portal C) Digital dashboard D) Digital speedometer Answer: C Level: Easy Page: 249

80. Which concept suggests that different applications and computer systems should be able to communicate with one another? A) Integration B) Web services C) Scalability D) Interoperability Answer: D Level: Easy Page: 251

81. Which service encompasses all technologies used to transmit and process information on an across a network? A) Interoperability B) Scalabiltiy C) Benchmarking D) Web services Answer: D Level: Easy Page: 251

82. The goal of Microsoft .NET is to make applications available: A) Any time B) Any place C) Any device D) All of the above Answer: D Level: Easy Page: 252

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83. What component of .NET includes all tools, technologies, and services that support Microsoft's vision of connected applications? A) Platform B) Framework C) Visual Studio D) System Answer: A Level: Medium Page: 252

84. What component of .NET includes services used to support web services? A) Platform B) Framework C) Visual Studio D) System Answer: B Level: Medium Page: 252

85. What advantages does network area storage offer users? A) Recovery B) Automated backup software C) All of the above D) None of the above Answer: C Level: Medium Page: 256

86. What type of storage system uses special-purpose servers to provide file storage to users who access the device over a network? A) Network area storage B) Storage area network C) Server farm D) Web farm Answer: A Level: Medium Page: 256

87. What type of storage system creates a network of servers to provide file storage for users? A) Network area storage B) Storage area network C) Server farm D) Web farm Answer: B Level: Medium Page: 256

88. Which process can prevent a knowledge worker from loosing their work due to computer problems or human errors? A) backup B) recovery C) benchmarking D) data cleansing Answer: A Level: Easy Page: 258

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89. Which process is used to reinstall data from a copy when the original data has been lost? A) backup B) recovery C) benchmarking D) data cleansing Answer: B Level: Easy Page: 258

90. What describes a process of continuously measuring results and comparing those results to optimal performance so that actual performance may be improved? A) Performance B) Capacity planning C) Benchmarking D) Data cleansing Answer: C Level: Medium Page: 261

Fill in the Blank Questions

91. A(n) ________________ includes the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals. Answer: IT infrastructure Level: Easy Page: 244

92. A(n) ________________ defines the specific responsibilities of the ASP and set customer expectations. Answer: Service level agreement Level: Easy Page: 254

93. ________________ uses special-purpose servers to provide file storage to users who access the device over a network. Answer: Network area storage Level: Medium Page: 256

94. A(n) ________________ creates a network of servers to provide file storage for users. Answer: Storage area network Level: Medium Page: 256

95. A(n) ________________ stores a group of servers in a single place. Answer: Server farm Level: Easy Page: 257

96. A(n) ________________ specifies a process for recovering information or an IT system following a disaster. Answer: Disaster recovery plan Level: Easy Page: 259

97. A(n) ________________ is a separate facility that does not include computer equipment but can be occupied by knowledge workers following a disaster. Answer: Cold site Level: Easy Page: 259

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98. ________________ refers to how well your IT system can adapt to increased demands. Answer: Scalability Level: Easy Page: 261

99. ________________ is a process of continuously measuring results and comparing those results to optimal performance so that actual performance may be improved. Answer: Benchmarking Level: Medium Page: 261

100. A(n) ________________ displays key information gathered from several sources in a tailored format for individual knowledge workers. Answer: Digital dashboard Level: Medium Page: 249

101. ________________ suggests that different applications and computer systems should be able to communicate with one another. Answer: Interoperability Level: Easy Page: 251

102. ________________ service encompasses all technologies used to transmit and process information on an across a network. Answer: Web Level: Easy Page: 251

103. The .NET ________________ includes all tools, technologies, and services that support Microsoft's vision of connected applications. Answer: Platform Level: Medium Page: 252

104. Applications for the .NET platform must be created using ________________. Answer: Visual Studio .NET Level: Easy Page: 252

105. A(n) ________________ sends work assignments through an e-mail system. Answer: Messaging-based workflow system Level: Easy Page: 254

106. A(n)__________ is an internal organizational Internet that is guarded against outside access by a special security feature called a firewall (which can be software, hardware, or a combination of the two). Answer: Intranet Level: Easy Page: 248

107. A(n) _________ is a separate and fully equipped facility where the company can move immediately after the disaster and resume business. Answer: Hot site Level: Medium Page: 259

108. A(n) ____________ is the process of reinstalling the backup information in the event the information was lost. Answer: Recovery Level: Easy Page: 258

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109. The disaster recovery cost curve charts (1) the ________ to your organization of the unavailability of information and technology and (2) the ______ to your organization of recovering from a disaster over time. Answer: Cost Level: Medium Page: 259

110. A(n) _____________ is a network in which one or more computers are servers and provide services to the other computers which are called clients. Answer: Client/server network Level: Easy Page: 245

111. _________ is the term that describes the process of ensuring that all information is accurate. Answer: Data cleansing Level: Medium Page: 261

112. A(n) _________ is a set of conditions used to measure how well a product or system functions. Answer: Benchmark Level: Medium Page: 261

113. _________ measures how quickly an IT system performs a certain process. Answer: Performance Level: Medium Page: 261

114. A(n) _________ allows separate systems to communicate directly with each other by automatically exporting data files from one system and importing them into another. Answer: Integration Level: Medium Page: 250

115. A(n) ___________ is a workstation with a small amount of processing power and costs less than a full powered workstation. Answer: Thin client Level: Easy Page: 245

116. Information sharing may become an issue when using a(n) ___________ infrastructure. Answer: 2-tier Level: Medium Page: 247

117. A(n) ________________ allows knowledge workers to access company information via a web interface in a dynamic fashion. Answer: Enterprise information portal Level: Medium Page: 248

118. A(n) ________________ presents knowledge workers with corporate information for decision-making purposes. Answer: Decision-processing enterprise information portal Level: Medium Page: 249

119. ____________ provides knowledge workers with access to workgroup information such as e-mails, reports, meeting minutes, and memos. Answer: Collaborative processing enterprise information portal Level: Medium Page: 249

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120. A(n) ________ stores the document in a central location and automatically asks the knowledge workers to access the document when it's their turn to edit the document. Answer: Database-based workflow system Level: Medium Page: 254

121. A(n) __________ automates business processes. Answer: Workflow system Level: Easy Page: 253

122. ___________ simple means that a company rents space and telecommunications equipment from another company, or a collocation vendor. Answer: Collocation Level: Medium Page: 257

123. A(n) _______________ is a company that provides an outsourcing service for businesses software applications. Answer: ASP Level: Medium Page: 254

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