BONAFIDE CERTIFICATE

Certified that this project report titled TO DEVELOP A WEB BASED APPLICATION FOR CUSTOMER SUPPORT AND ANALYSE THE CUSTOMER STASTIFICATION ON THE PROJECT FOR ADRENALIN eSYSTEMS LTD is the bonafide work of PRABHU.M.A who carried out the project under my supervision. Certified further, that to the best of my knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on an earlier occasion on this or any other candidate.

SUPERVISOR

DIRECTOR

Viva-Voce held on

INTERNAL EXAMINER

EXTERNAL EXAMINER

ABSTRACT

This project was done at Adrenalin eSystems Ltd, which is a group company of Polaris Software Lab Limited. Adrenalin is a businesscritical HR suite. It provides tools and services that helps build cohesive teams, and aligns them to a single corporate mission. It provides role-appropriate information, knowledge and action tools that motivate teams to perform beyond their potential and thereby contribute to outstanding business results. The Project customer support portal is a software that is been created for the communication between the Human resource manager and the support team. It is developed using asp.net as front end along with my sql as back end. The Human resource manager will post his issues using this portal and as soon as the support team finds a solution they will send this solution with help of this portal. A research about the customer satisfaction was also done. The feedback was collected by means of a questionnaire through telephonic interview and email. This study has proven that almost all the customer uses the portal to post there issues. All the customers have given a good feedback about the customer support team in all aspects. This study has thrown light on the importance of Customer support portal and the need to have good portal like this to have a good relationship with the customers.

ACKNOWLEDGEMENT
First and foremost, my thanks to the Almighty, the architect of the universe, who has blessed me to successfully accomplish the project. I express my sincere thanks to Mr. P.Swaminathan, Vice-President, Adrenalin eSystems Ltd., Chennai for granting permission to do my project work and guide me to do my project.. I express my sincere thanks to Dr. A.M.Natarajan, B.E., M.Sc., (Engg.)., Ph.D., Principal, Kongu Engineering College for granting permission to do my project work in this esteemed institution. My sincere thanks to Prof. P.Sureshkumar, M.Sc.,(Agri)., M.B.A., Director, Department of Management Studies, Kongu Engineering College who provided this opportunity to carry out this project. My sincere gratitude to Mr.R.Somasudaram, M.E., PGDM., PGDFTM., Senior Lecturer, Department of Management Studies, Kongu Engineering College for his constant support and guidance throughout my project. I would like to express my heart-felt gratitude to Mr. Michael Mervin, Manager Customer support, Adrenalin eSystems Ltd., for the interest and support shown by him in this project and for having extended his impartial suggestion. Last but not the least I thank our friends for their encouragement and help to complete this project. I extend my genuine love and gratitude to my dear parents who have built up our profession and backed me up in difficulties.