NESPAK Expression of Interest

EXPRESSION OF INTEREST FOR CONDUCTING A DETAILED MARKET AND CONSUMER SATISFACTION SURVEYS AT COUNTRY LEVEL
TABLE OF CONTENTS
1.0 2.0 Introduction. .2 ..2 NESPAK INFORMATION 2.1 General About NESPAK 2.2 Scope of Activities 2.3 Specialty Groups 2.4 Formation of ECONOMIC STUDY DIVISION 2.5 International experience 2.6 Information Technology (I.T) and Computerization 2.7 Remote Sensing and Geographical Information System 2.8 Project Management

3.0 4.0 5.0

Quality Assurance Registration as Consultants Arbitration / Litigation 5.1 Geographical Areas Of Operations

5 .5 .6

6.0 7.0 8.0

9.0 10.0 11.0

Company Background Financial Statements Experience on Similar Nature Assignments . 8.1 Socio Economic Surveys 8.2 Environmental Impact Assessment Studies 8.3 Transport and Communication 8.4 Water Resource Development 8.5 Storage Dams 8.6 Power Generation 8.7 Environmental & Public Health 8.8 Building and Housing Schemes 8.9 Industry Proposed Methodology Relevant Experts List of Equipment

..6 7 7

.9 13 13

ANNEXURES ANNEXURE-I ANNEXURE-II ANNEXURE-III ANNEXURE-IV ANNEXURE-V ANNEXURE-VI ANNEXURE-VII ANNEXURE-VIII ANNEXURE-IX NESPAK Profile MDs Report (Technical expertise, experience, scale and scope of work) NESPAK NEWSREPORT (QUARTERLY) NESPAK organization chart ISO 9001 Certificates PEC Registration and other professional bodies Declaration pending litigation Certificate of Incorporation Financial Reports

NESPAK Expression of Interest

ANNEXURE-X ANNEXURE-XI ANNEXURE-XII

List of Projects Handled by NESPAK Brief Profiles of Relevant Experts Software used by Nespak

EXPRESSION OF INTEREST (EOI) FOR CONDUCTING A MARKET & CUSTOMER SATISFACTION SURVEYS.
1: INTRODUCTION Pakistan Railway intends to hire the consultancy services to carry out market surveys at country level in the following areas: Customer Satisfaction Survey with detailed analysis and recommendations for improvement. Pricing / Tariff survey for both passengers and freight sectors and a comparative analysis of Railway tariffs with alternate modes of transport. In response to the advertisement appeared in the newspaper Dawn dated July 15, 2009. National Engineering Services Pakistan (Pvt.) Limited, commonly known as NESPAK and submitting their Expression of Interest (EOI) documents to conduct the market and Customer Survey and analysis. NESPAK is a private limited consulting engineering company owned and established by the Government of Pakistan in 1973. NESPAK has vast working experience in field of Market, Customer satisfaction surveys, SocioEconomic, Household, Demographic and other types of surveys. Especially on the scientific and statistical grounds using latest software keeping in view to use such data in future as base of indicators to be used in further research. NESPAK has carried out many International and National projects of similar nature.
2: NESPAKs INFORMATION 2.1:General About NESPAK

NESPAK has been registered with Pakistan Engineering Council (PEC) having registration No. CONSULT/01, registered on 31st December 1977. The Company was formed by pooling together the experts made available from the multi-billion US dollar Indus Basin Project. Floated with a nominal capital outlay of US$ 50,000, its annual turnover rose from US$ 1.0 million in 1973-74 to about US$ 84 million by the end of 2008. NESPAK has a staff of about 2303 employees which comprise 1786 professionals/Para professionals in full range of Economists, Geographical Information Systems (GIS), Computer Applications, Information Technology (IT), Civil, Electrical, Mechanical , Environmental, Chemical and Agricultural engineering with expertise in economic and financial analysis, Health, Safety, Environment (HSE), Quality Audits, HSE Analysis, Urban Development, Hydel and Thermal Power Transmission Lines, Chemical and Industrial Plants, Structures, Geotechnical, Water Resources, Hydrology, Hydraulics, Construction Management, and Agriculture.
NESPAK has Board of Directors including a Chairman, a full-time Managing Director, who is also the President and eight other Directors, guides the affairs of the Company. The day-to-day functioning of the Company is looked after by the Managing Director, assisted by the Vice Presidents and a Board of Management. Detailed companys profile is attached as Annexure I. 2.2 Scope of Activities NESPAK provides highly specialized technical services in the fields of Socio-Economic, demographic, Household surveys, GIS, Computer applications, Information technology, Environmental Audits, Environmental Impact

NESPAK Expression of Interest

Assessment, Water resources development including dams and hydraulic structures, Irrigation, drainage, Land reclamation, Groundwater development, Drought and flood management; Agriculture, Livestock, Forestry and fisheries, Transportation including ports, Harbors, highways, Bridges, Airports; Architecture; Townships and urban development; Public health and environmental engineering including water supply, Sewerage, Drainage, Effluent treatment and disposal; power generation including hydel, Thermal and nuclear power stations; Power transmission and distribution including EHV lines and rural electrification, Heating, Ventilation, Air-conditioning and refrigeration; Regional planning and development.etc. Due to involvement in major Socio-Economic projects and all types of surveys regarding household, industrial development, environmental assessment, public health engineering, institutional development, health and safety conscious projects within the country and abroad, NESPAK has the privilege of having a well integrated team of highly qualified and well experienced professionals for the project. The MDs Report will be the Guide line to understand. It is as in Annexure II.

QUARTERLY REPORT Nespak management issues quarterly report about the activities of the company. Which shows the capability of nespak is respective fields it is attached in Annexure III.
2.3 Specialty Groups NESPAK believes in continuous improvement in its technical skills through experience and research. In order to keep pace with the advancement of technology and to give specialized services to its clients, NESPAK has formed specialty groups in different disciplines. Competent and experienced professionals who have the capability to tackle problems of intricate nature are the specialty groups. Annexure IV shows the Organization Chart of NESPAK NESPAKs mode of operation is such that all its resources in specialty groups are made available to the different projects as and when the need arises; NESPAK project offices, therefore, always have full backing and support of the specialty groups. The specialty groups not only endeavor to tackle the technical problems but also involve themselves in modern research in their fields of specialization. At present NESPAK have the following specialty divisions:

- Economic Studies and Project Appraisal - Socio-economic, Demographic, household and other related fields - Computer Services - Information Technology (IT) - Geographical Information Systems (GIS) - Geotechnical & Geo-environmental Engineering - Power & Mechanical Engineering - Equipment, Mechanical Engineering, Heating Ventilation and Air-conditioning -Structural Engineering - Water and Agriculture - Highways and Transportation Engineering - Environmental and Public Health Engineering - Construction & Contract Management - Architecture & Planning 2.4 Formation of economic study division

Realizing that the projects conceived in the Federal and Provincial Development Plans have to be technically as well as economically/financially viable, NESPAK on its very creation in 1973, established ECONOMIC STUDIES DIVISION (ESD) as one of the Specialty Groups to provide services to various Divisions involved in Project Planning, Socio-economic, Demographic, Household and other related surveys and studies. NESPAK over the years has developed a small but efficient and capable team of experts who have attained all round efficiency in handling projects in various sectors of the economy: ECONOMIC STUDIES DIVISION of Nespak offers specialty services in the fields of: 3

NESPAK Expression of Interest

Market, Customer Satisfaction, Socio-Economic, Demographic, Household and Traffic Survey Transport & Communication Water Resource Development Storage Dams Power Generation Environment & Public Health Buildings and Housing Schemes
Economic Studies Division alone has almost 10 employees includes 8 professionals including economists, socioeconomists and sociologists, who are currently working on more than 7 projects in Pakistan. 2.5: International Experience The wide spectrum of services offered by the Company enables it to undertake successful execution of various projects from conception to operation. The Market, Consumer Satisfaction, Socio-economic, Demographic, Household surveys and studies of various nature of projects i.e. hydroelectric, thermal generation, irrigation, water supply & public health, highways & bridges, ports and harbours, power transmission and distribution, architecture and town planning, Oil & Gas sector etc. OVERSEAS PROJECTS

NESPAK Economists have appraised various overseas projects. These include: Kalboo Dam in Oman Khasab - Bukha Coastal Road in Oman Almaty - Bystrovka Road, Kazakhstan Economic Feasibility of Constructing Almaty Kemin Road in Kazakhstan (Central Asia) Sajja Khawneej Road, UAE Feeder Roads along Mutrah- Qurriyat Highway , Oman Quariyat Highway, Oman Bardere Multipurpose Dam, Republic of Somalia Wadi Siham Flood Irrigation Project, Yemen Salala by-pass Road Project, Sultanate of Oman Feeder Roads Sultanate of Oman Qusaiba Irrigation and Drainage Project, Kingdom of Saudi Arabia Romaitha and Zubair Irrigation Projects, Iraq Master Planning of Rural Electrification, Gambia Morogoro Industrial Estate, Tanzania Waste Water Re-use Project, Dammam, Saudi Arabia.

Besides working in Pakistan, NESPAK has also offered consultancy services to a number of developing countries in Asia and Africa including Iran, Sultanate of Oman, Iraq, North Yemen, Saudi Arabia, UAE, Azerbaijan, Kazakastan, Syria, Tajikistan, Nepal, Tanzania, Somalia, Nigeria, Benin, Senegal, Sudan, Camaroon, Chad, Ghana, Guinea, Sierra Leone and Gambia. In Sultanate of Oman, NESPAK has been engaged by the Ministry of Water Resources.

2.6: Information Technology (IT) and Computerization

In order to keep abreast of the rapid developments taking place in every field, computerization is an imperative need for any growing organization. NESPAK has therefore, established a central computer based system as well as provided micro-computer facilities to its staff in various divisions. NESPAK employs a number of Pentium-IV machines including Windows XP, Oracle Database Server as its central computer. The system employs 512MB RAM with SATA and SCSI hard disks.

NESPAK Expression of Interest

Other hardware facilities available with NESPAK comprise, Indy R4600SC and DEC Alpha RISC workstations operating under IRIX and Digital Unix operating systems, over 550 microcomputers including several Pentium-IV & III PCs & laptops, a number of high-speed plotters capable of producing high-quality drawings (A0 to A4 size) and a range of other peripherals including A0 size scanners, digitizers, laser and other printers, etc. 2.7 Remote Sensing and Geographical Information System (GIS)

In the modern era of information technology, Remote Sensing and Geographical Information Systems (GIS) are playing an important part in the computerized collection, integration, manipulation and analyses of earths surface data. Based on high-end computer systems and specialized hardware and software, these technologies have become indispensable tools for project applications in engineering, environment, natural resources and other sectors. NESPAK, keeping in pace with the latest technological developments, has established a state of the art GIS Centre, equipped with the latest GIS hardware, software and trained professionals. The hardware consists of Digital UNIX Workstations, Pentium Computers, A0 size Colour plotters, digitizers, Colour scanners and variety of data storage devices. The software consists of Arc/Info 7.0 (UNIX), Eras Imagine 8.3 (UNIX), ERMapper 5.5, Softdesk 7.0, PC Arc/Info, Arc View, (SPSS) Statistical Package for Social Sciences and others. The professional GIS staff comprises civil engineers, agricultural engineers, geophysicists, space scientists, and computer science specialists, CAD and GIS operators and other professionals from allied disciplines. The staff is PhD and Masters degree holders from international universities with advance training in GIS hardware and software.

2.8: Project Management

Project management and specialty divisions are the two main components of the company over which its structure rests. Each project is handled by a project manager belonging to the lead specialty/project management division, who has full technical, financial and managerial responsibility for handling the job. However, the project activities and project performance is also overseen by a project monitoring cell headed by the Managing Director, which reviews the progress of work, time schedule and financial performance of the project. Finance Division of the Company also supplies all expenditure, income data to the project manager and acts as a watchdog over cost controls 3.0: Quality Assurance Another important aspect of project management is the quality assurance of all documents, survey forms, specifications, reports etc. before submission to its Clients. This is done by a Quality Assurance Group (QAG). NESPAK is a ISO 9001 certified company. It has its own ISO QA Manual and procedures. A formal quality assurance policy has been formulated by the Company, which defines appropriate stages of quality assurances, and provides specific guidelines to ensure highest quality of work at every step. NESPAKs Quality Policy and ISO 9001 Certificates are also appended in the Annexure-V.

4.0: REGISTRATION AS CONSULTANTS

NESPAK is registered as Consultant with PEC. Annexure-VI shows the Registration of NESPAK with PEC. Some of the important international agencies with which NESPAK is registered are also listed below.

Ministry of Planning and Development P&D Div Pakistan Banks Association Karachi OGDC C&ESS Department Islamabad National Highway Authority Islamabad Association of Consulting Engineers Asian Development Bank Islamic Development Bank Arab Fund for Economic Development Kuwait Fund for Arab Economic Development Saudi Fund for Development The World Bank European Commission 5

NESPAK Expression of Interest

Federation of Consultants from Islamic Countries Abu Dhabi Fund For Development Ministry of Planning State of Kuwait A Canadian International Development Agency

5.0: ARBITRATION/LITIGATION NESPAK is a Government owned organization and has very good relationship with its Clients. NESPAK has never entered into arbitration/litigation with its Clients on technical matters. Annexure VII gives the Declaration of pending litigation. However, sometimes we have to seek arbitration for the recovery of long outstanding dues. NESPAK has to date undertaken almost 2200 projects for about 360 clients, and have sought arbitration on only four jobs and that also only in the matter of recovery of our outstanding payments.

5.1: GEOGRAPHICAL AREAS OF OPERATIONS As the Nespak is a renowned company of Pakistan. We have regional offices in all capitals of the country along with foreign offices also. We work all over Pakistan freely and company has no geographical restriction in its law. We are ready to work all over Pakistan in every kind of situation. Our regional offices are bound to provide assistance to us while we are in field.
6: COMPANY BACKGROUND Annexure-VIII gives certificate of incorporation, which gives the corporate details such as description of Company, its ownership, etc. The Company is wholly owned by the Government of Pakistan and therefore has no private shareholders. It is accordingly not listed on the stock market. Some specific details regarding the company are as under:

Building 'NESPAK House' with a covered area of about 14,000 sq. m (150,000 sq. ft) is the Company head office at Lahore, the provincial capital of Punjab, which is the most populated province of the country. Regional offices of NESPAK are located in all other provincial capitals of the country i.e., Karachi, Quetta, Peshawar and also in the federal capital, Islamabad. NESPAK has regional offices in foreign countries as well such as Iran, Saudi Arabia, UAE and Oman. Employees In terms of permanent staff and value of work, NESPAK remains by far the largest engineering consultancy organization in Pakistan. During the year, the average staff strength was 2,440 employees including 1,956 professionals and 840 on temporary project-based employment. To date, the projects acquired are 2,464 in Pakistan and 413 abroad with a cumulative contracted fee of Rs. 25.4 billion and Rs. 7.6 billion, respectively. 7: FINANCIAL STATEMENTS: National Engineering Services Pakistan (Pvt) Limited (NESPAK) is Pakistans premier consultancy organization. Its international stature is well established and it enjoys the reputation of being one of the top engineering consultancy organizations in Asia and Africa and is ranked amongst the worlds top 200 consulting firms. The cumulative cost of the projects undertaken by NESPAK is US $ 159 billion. The profit of organization was 529016 in thousands for the year Ended June 30, 2008. The Further Financial statements for the year 2007 and 2008 are in Annexure IX 6

NESPAK Expression of Interest

8: EXPERIENCE ON SIMILAR NATURE ASSIGNMENTS ECONOMIC STUDIES DIVISION (NESPAK) undertakes economic/financial analysis and surveys/studies in almost all sectors of the economy. ECONOMIC STUDES DIVISION right from the foundation of the nespak is working in lot of the areas. It has a vast experience in the field of surveys relating to the population needs.

8.1: Socio-Economic/Market Surveys: A number of socio-economic, Demographic, Household, availability of Health Facility & usage of health facility, Availability of Educational facilities and their usage, Income-Expenditure Surveys have successfully been conducted. Amongst these, the major ones include socio-economic and demographic survey of sixteen towns in Baluchistan. Another one conducted in walled city of Multan was hundred percent population survey, comprising income and expenditure, and economic activity in the back ground of agriculture, Availability & proper Usage of Educational & Health Facility and Physical infrastructure of the walled city of Multan. Socio-economic Survey in five pilot projects covered under Second Flood Protection Project had been undertaken. Socio-economic surveys were also undertaken in Rawalpindi, Mansehra, Larkana and Shikarpur to assist in formulating the scope and form of improvements proposed for water supply and sewerage in these towns. Among other issues Women aspects were especially covered during the Socio-Economic Surveys. The detailed Surveys handled by ESD are as in Annexure X. 8.2: Environmental Impact Assessment Studies: The economists of the division have the capability of studying socio-economic environmental impact studies for various projects. Under the project Strengthening of Environmental Managemnt for Water Resource Project (SEMWRP) for Water and Power Development Authority (WAPDA), actual and potential environmental impacts (agricultural & economic) due to CRBIP (Chashma Right Bank Irrigation Project) were identified. Social issues studied were related to population issues, land issues, resettlement issues/problems and issues related to quality of life. Conducted socio-economic Environmental Impact Studies for 397 MW ROUSCH Thermal Power Project, Sadhnai and ENPAK Private Thermal Power Plant near Jahanian. Other major Studies include Environmental Impact Assessment (EIA) of Wadi Dayqah Dam Project, Sultanate of Oman; Wadi Kalboh Dam, Sultanate of Oman; Jalalabad By-pass Road, Afghanistan; Two Industrial Park in Afghanistan;3-D Seismic Survey at Qadirpur, Mall Canal Lahore and Mirani Dam Project. 8.3 Transport and Communication: Economic Studies Division has capability of providing specialized services for traffic studies,SocioEconomic studies and economic/financial appraisal of projects in the field of communication especially motorways, highways, ports, airports, bridges, flyovers, underpasses, tunnels etc.So far, more than 200 projects have been appraised. Major include Lahore Ring Road; Sialkot Lahore Motorway; Peshawar Northern Bypass; Lai Expressway in Rawalpind; Lahore - Okara Additional Carriageway; Pindi-Bhattian D.G Khan Motorway; Lahore - by-pass; Rawalpindi - Murree Additional Carriageway; D.G Khan - Qila Saifullah Road; Coastal Roads in Balochistan; Additional Carriageway from Mian Channu to Multan; Karachi - Kakar Highway; Roads and Bridges in FATA/PATA; Master Plan for Rural Roads in NWFP; Farm to Market Roads; Islamabad - Muzaffarabad Dual Carriageway; Flyovers at Kutchery Chowk Multan; Hospital Road Peshawar, Charsaddah Road Peshawar; Cavalry bridge Lahore; Six underpasses in Lahore; construction of two Bridges over river Jhelum in AJK; Bridge over river Indus; Two bridges over Aik Nullah in Sialkot etc. 7

NESPAK Expression of Interest

Detailed economic and financial feasibility studies for Quaid-e-Azam International Airport, Karachi were undertaken in collaboration with Aero-de-Paris of France and Flughoffen of W.Germany. Similar studies were undertaken for the expansion and modernization of Lahore and Islamabad airports. 8.4: Water Resource Development: Under the Water Resource Development, appraisal of barrages; canal remodelling; groundwater development; irrigation drainage (both vertical and horizontal) and flood control have been undertaken. Some of the major projects undertaken include Sehwan Barrage; Greater Thal Canal; Fordwah Eastern Sadiqia Drainage Project; On Farm Water Management Project-I, II and III; National Drainage Programme; Remodeling of Muzaffargarh Canal; Lower Bari Doab Canal; Small Irrigation Schemes in Balochistan; Right Bank Master Plan etc.The above mention projects includes Socio-Economic studies. 8.5:Storage Dams As a part of the technical feasibility, the economic appraisal of a number of irrigation storaged dams and multipurpose dams has been undertaken. These include Bash Diamer Dam; Raising Mangla Dam; Kalabagh Dam; Mirani Dam; Hingol Dam; Bara Dam; Munda Dam etc. 8.6: Power Generation In this sector, NESPAK Economists have contributed significantly in the preparation of Master Plan for Rural Electrification in various parts of the country. These include Master Plan for Hyderabad, D.G Khan, Mardan etc.. Comprehensive economic and financial analyses have been carried out for 1425 MW Ghazi Barotha Hydropower Project. The studies included identifying the Project configuration having the most favourable economics measured in terms of its contribution to meeting the future demand for power and energy in Pakistan. 8.7: Environmental & Public Health A number of projects related to water supply and sewage have been appraised by undertaking economic and financial analysis. Comprehensive study on Islamabad Water Supply System, its cost and recovery is one of the major projects undertaken. Other projects appraised include water supply and drainage in walled city of Lahore, master plan study for Faisalabad; Urban Water Supply and Sanitation Project in Rawalpindi, Mansehra, Larkana and Shikarpur Towns; Kohala Water Supply Project in Azad Kashmir; Akra Kaur Dam etc. 8.8: Buildings and Housing Schemes Economic Studies Division has also the capability of appraising high-rise buildings, cultural complexes, housing schemes etc. Financial appraisal attains more emphasis as the investors expect the project to payback/break-even at the earliest. Financial feasibility of Three Star Hotel in Lahore; Fatima Jinnah Dental Institute in Lahore; multi storey car parking in Lahore; Cultural Complex at Rawalpindi;Natural History Museum and Wild Life Complex etc. can be mentioned in this regards. A comprehensive study for the proposed Army Housing Scheme was also undertaken. 8.9: Industry Nespaks economists have developed the capability of undertaking economic/financial appraisal of the projects related to industries also. These include Multan Industrial Estate (Phase-II); Lahore Sundar Industrial Estate; Industrial Estate Muridke (Zone-I); Industrial Estate Daska (Zone-II) and Industrial Estate Sambrial (Zone-III) etc. 9. METHODOLOGY OF THE HOUSEHOLD SURVEY 8

NESPAK Expression of Interest

9.1 INTRODUCTION AND BACKGROUND Broad objectives of baseline and needs assessment study comprise:

1: Understand and examine market and customer satisfaction surveys at country level. 2: Identify and analyze role of stakeholders in development of the area. Market and Customer survey with detail analysis / recommendations for improvement and Pricing / Tariff survey for both passengers and freight sectors and a comparative analysis of Railway tariffs with alternate modes of transport. Detailed market and Consumer satisfaction surveys would be carried out at Pakistan level with detail analysis. General Objectives of the Survey To collect baseline information on indicators discuss above. To assess the current condition of the physical infrastructure, service utilities, Pricing / tariff survey both for passenger and freight sectors. To find out the priority wise critical problem /needs of the levels of the area To explore role local stake holders in the development of the project. 9.1.1 Design & Study subjects There are two components of the baseline assessment. A population based household survey, and other Facilities Assessment.
9.2 METHODOLOGY 9.2.1 Design & Study subjects

For conducting Market / consumer satisfaction survey the questionnaire will be designed to conduct interviews with stake holders and officials. A list of stakeholders would be finalized with the help of client. An interview would consist of three basic parts: an introduction, the interview proper and the end. In the introduction, the interviewer would introduce himself/herself; explain what the survey is about, who is sponsoring it and how long it takes to complete it. In the interview proper, the interviewer need to carefully follow the questionnaire format provided and would make use of the tips explained earlier on good interviewing methods. The end of the interview would involve thanking the respondent for their time and bidding them good bye. Interviewers need good listening skills. This includes paying careful attention to what people say, looking alert and interested in the interview, giving appropriate verbal and nonverbal A certain set of instruction would be given to interviewers regarding structuring and phasing the interview.
9.3 Data Collection (instrument and procedures) 9.3.1 Field Work Organization

Field force for the purpose of the filling of the questionnaire should be drawn from various interviewers. Each team of six interviewers should be controlled by a supervisor. Five such teams should be mobilized in each area to start the survey. The overall in charge in the field should be a Field Officer who supervised the entire field work.
9.3.2 Training of Interviewers

NESPAK Expression of Interest

Interview staff should be trained by a Senior Officer of the survey organization and the Field Officer, Supervision and lady interviewer through group discussions and trial surveys. The objectives of the study and topics covered in the questionnaire should be fully explained. 9.3.3 Motivation Campaign A few days before initiating the field work community motivation campaign should be undertaken. For this purpose formal and informal meeting with officials and through electronic media. For ensuring safe and accurate survey, some of the interviewing staff belonging to the area should be hired and with this arrangement no untoward incident occurred. 9.4 Data Management Procedures (including quality control) 9.4.1 Field Work Checks To ensure that field work should be properly implemented, the interviewers would be at the first place asked to identify the stakeholders to be interviewed. Stakeholders were subsequently interviewed and the required data and information recorded. Secondly, the supervisor at random checked the contents of a few filled-in questionnaires of his team, the next day. Thirdly, the field officer checked different teams in the field by paying a surprise visit. This should be a continuous process as every team should be checked twice a day at different hours. 9.4.2 Error Corrections There are generally two types of errors encountered in a survey. The first relates to non-sampling errors and the second to sampling errors as discussed below: 9.4.3 Error Control Errors can occur at each stage of an enumeration including: Enumeration Planning Data Collection

Sources of errors at planning stage relate to lack of understanding of definitions of characteristics included in enumeration. Every care should be taken to avoid such a situation. Sources of errors at data collection stage can be of three types viz coverage errors, non-response errors and response errors. 9.4.4 Coverage errors: Certain parts can be missed if the area to be covered is large and scattered and also where boundaries are not clearly defined. To avoid coverage errors, each of the interviewers should be provided with a detailed. As for the error in defining the boundary is concerned, no such problem should be faced regarding the village. 9.5 Data Analysis Plan 9.5.1 Data Editing Editing is the inspection of data to detect missing, inconsistent or incorrectly reported data and to take corrective measures on such by querying or by imputation when and where necessary in accordance with predetermined rules.

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NESPAK Expression of Interest

For the purpose of this study, measures should be undertaken for editing of data at various stages of statistical process as described below 9.5.2 Interviewer Edit This refers to the interviewer who reviews his/her entries at the conclusion of the interview. The interviewers should be instructed to have cursory review before interviewing the next respondent.

9.5.3 Field Edit A team of interviewers should be controlled by a field supervisor who collected the filled-in questionnaires from the interviewers at the closing time. He/she should be instructed to review the questionnaires before passing on to the Field Officer. This edit comprised of a random check devised to eliminate only the more glaring and obvious errors. Whenever such a situation arose, the questionnaire should be either returned to the interviewer for rechecking or the Supervisor himself verified the data from the original respondent. 9.5.4 Preliminary Office Edit Further scrutiny of the filled-in questionnaires should be undertaken in the field office to determine the quality of response. 9.5.5 Tabulation Edit Tabulation or compilation edit should be undertaken at the data processing stage. Decisions should be generally reached based on what is assumed to be the most probable entry. In this case the corrections would be not made on the questionnaire. Instead the Compilation Sheets/Tally Sheets should be adjusted wherever found necessary. 9.5.6 Statistical Analytical Methods The process of data compilation and analysis would include: Having data entered as it is collected and then compiling it and checking it for any obvious errors will save time later during data analysis. Summarizing and exploring data using a statistical package or statistical options in a spreadsheet using such statistics as: 9.5.7 Means and Standard Deviations The mean or average is the sum of all values given for a variable across all surveys divided by the number of observations or surveys that provided a value for the variable. The standard deviation is a measure of how much variation there is around the variable mean. It is equal to the square root of the squared difference between the variable given in each survey from the survey mean summed across all surveys and divided by one less than the total number of surveys providing data on this variable. 9.6 Regression Analysis Is another statistical analysis used to determine if variables are correlated or may affect the value of other variables. 11

NESPAK Expression of Interest

Checking the summarized data to see that it makes sense. Do percentages total to 100 percent? Are some of the standard deviations unusually large, and if so, did we miss an outlier for that variable? Examining the summarized data to look for patterns and answer to key questions and to begin writing up the results of the study. Data and information related to market, consumer satisfaction, pricing/tariff survey questions should be picked up from the filled-in questionnaires and entered manually one by one on the Master Tabulation sheet.

9.7 Summary Of Results/Conclusions To achieve the objectives of the study at the country level, results/conclusion include all indicators filled in questionnaires will be obtained . All characteristics will also be tabulated from the filled questionnaires. 10: RELEVENT EXPERTS The Economic studies division of Nespak will conduct this study and the other divisions will assist if ESD need any assistance. The experts who will be involved in this study are Experts. Mrs. K. Shaheen Inam Head ESD /Chief Economist Mr. Muhammad Bashir Principle Economist Mr. Qayyem Awan Senior Economist Mr. Mudassar Ali Wahga Junior Economist Mr. Noman Sufi Junior Economist Mr. Shahzaib Nasar Sheikh Junior Economist Mr. Farooq munir Junior Economist Mr. Muhammad Waqar Saleem Sociologist Phone no. 042-9232303 ext 205 042-9232261 ext 207 042-9232261 ext 208 042-9232261 ext 209 042-9232261 ext 210 042-9232261 ext 211 042-9232261 ext 213 042-9090000 ext 396 Mob no. 03214806028 03008829850 03334388168 03004207656 03008079080 03214633783 03008106779 03214154290

The CVs of all 8 experts are attached as annexure-XI. All the experts are one of the highly professional and experienced staff of the NESPAK in their fields.
11: SOFTWARE USED BY NESPAK NESPAK also has a very extensive software library, a large number of which have been developed in-house. These include packages for financial systems, management information systems, payroll systems, land record systems, geographical information system, computerized mapping, computer-aided drafting, engineering applications, database

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applications, spreadsheets, Word Processors, statistical analyses, etc. The other software nespak uses are detailed in annexure XII.

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