Chapter One

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Learning Objectives
After finish this chapter, you will be able to: 1. Define supervision 2. Describe the work of supervisor 3. Present the types of skills necessary to perform the job of supervision 4. Explain the changes of the supervisors environment 5. State the key reasons for supervisory success 6. Define diversity in supervisors job
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What Is Supervision?
Supervision is the first level of management in an organizationconcerned with encouraging the members- contribute toward accomplishing the organizationals goals Supervisors do not do operative work, but see that it is accomplished through the effort of others
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Who Is a Supervisor?
A supervisor is the manager who serves as the link between operative employees and all other managers

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Organization Level
Establishing organizations overall objectives & developing policies to achieve those objective
CEO, President Top Management

Manage other manager; responsible for establishing and meeting specific departmental/ unit goals set by top management

Director, Group manager, VP

Middle Management

Ass manager, Team leader, Senior tech

Supervisor

Over see the work of operative employee

Operative employee

Physically produce an organizations good & services by work on specific tasks

What Is the POWER of Supervisor? Any person who can

Hire Suspend Transfer Lay off Recall Promote Discharge Assign Reward Discipline
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Where Do Supervisors Come From?

The majority of supervisors are promoted from the ranks of operative employees. Officers of labor unions are sometimes chosen for their leadership abilities. Sometimes new college graduates are made supervisors after a brief training.
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The Functions of Supervision

Five functions of supervision are:
Planning: determining the most effective means for achieving the work Organizing: distributing the work and arranging it so that it flows smoothly Staffing: obtaining and developing good people Leading: directing and channeling employee behavior Controlling: determining how well the work is being done compared to what was planned DAM 20302 KEMAHIRAN PENYELIAAN #

The Functions of Supervision

Four types of skills required of supervisors:
Technical: knowledge about machines, processes, and methods of production Human relations: knowledge about human behavior and the ability to work well with people Administrative: knowledge about the organization and how it works Decision making and problem-solving: ability to analyze information and objectively reach a decision DAM 20302 KEMAHIRAN PENYELIAAN #

Efficient & Effective of supervisor

Supervisor must perform efficient & effective; which are:
Efficient: doing the task right/ also refer to the r/ship between inputs and output Effective: doing the task right, goal attainment

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Key Reasons For Supervisory Success

Ability and willingness to delegate Proper use of authority Setting a good example Recognizing the change in role Desire for the job
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The Changing Nature of the Supervisors Environment

A. Changes in information availability 1. increased use of computers and new technology makes more information available 2. new technology requires more training and higher skill levels for employees 3. more skilled employees require new approaches to motivation and leadership

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The Changing Nature of the Supervisors Environment

B. Changes in outlook toward the environment emphasis on quality of work life
safe and healthy working conditions opportunity to use and develop individual capabilities opportunity for personal and professional growth work schedules, career demands, and travel requirements that do not regularly take up family and leisure time the right to personal privacy, free speech, equitable treatment, and due process

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The Changing Nature of the Supervisors Environment

C. Changes in workforce composition Diversity of the workforce encompasses many different dimensions, including gender, race, religion, age, and types of disability

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Diversity?
the process by which a company (or manager, human resource department, or any individual) incorporates the dissimilarities of its workforce into the decision making process in order to motivate, direct, lead, organize, plan, and staff more efficiently Supervisor must get away from the tradition of fitting employees into a single corporate mold.

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Supervision: Key Link to Productivity

The primary measure of a supervisors success is the productivity of the supervisors work unit

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Reflect/Review Q
What is supervision? Give 5 names (job titles) of supervisor. What are the functions of management that a supervisor performs? Outline 4 classifications of skills necessary to do supervisory work. Identify 5 characteristics that make supervisors successful. Describe diversity
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