QikL&F 6th Ed Download

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Quick Reference Guide LEADERSHIP

and
FOLLOWERSHIP
(6th Edition)
Copyright 2001-2007 RoLoW. All Rights Reserved.
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Pray for those in authority. 1Timothy 2:1-2

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This booklet is dedicated to the following people who unknowingly mentored me over the years:
My loving wife! Rob Shefcyk (Subordinate) Jack Poteet (Co-Worker) Aaron Moore (Co-Worker) Mike Harrison (Co-Worker) Adrienne Goss (Subordinate) Arlis Williams (Boss) Matt Grant (Subordinate) Michael Speaker (Boss) Charles Smith (Co-Worker) Daniel Bagnuolo (Manager) Bryan Cavin (Boss)
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Quick Reference Guide to Leadership & Followership (6th Edition) Copyright 2001-2007, RoLoW. All rights reserved. Written by: Ric Hardlee Edited by: Pamel Asue
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No portion of this publication, in whole or in part, may be sold, copied, or exchanged in any format (including paper or electronic versions) without the explicit written permission of the publisher. Downloaded versions may be printed only one time for personal single-use only; any other printing constitutes a violation of this privilege and requires purchase directly from 2CWP or its authorized booksellers, retailers, and distributors.
Two-Cents Worth Publications Visit our website at: www.2cwp.com
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Table of Contents
LEADERSHIP...................................................2 ABC's of Leading...............................................3 R.A.R.E..............................................................4 F.L.O.P...............................................................5 C.A.R.E..............................................................6 U.P.'s and D.O.W.N.'s........................................7 H.U.M.O.R.........................................................8 Rules for Supervisors.........................................9 FOLLOWERSHIP...........................................10 ABC's of Following.........................................11 S.I.K.E..............................................................12 F.E.A.R............................................................13 A.C.E.'s not D.U.C.E.'s....................................14 Rules for Subordinates.....................................15 DEFINITIONS.................................................16
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LEADERSHIP
Who exactly are our leaders?
They are the bosses, owners, supervisors, foremen, managers, or directors who tell employees what needs done, when it needs done, and ensure employees have the resources needed to get it done. In essence, they are the people who tell you when to come to work, what to do while you are there, and when you can go home. Lead by example; not by intimidation. Make no mistake though, leaders can also be those people who arent placed in a position of leadership, but have gained the respect and loyalty of co-workers, associates, and customers. This is the highest level of leadership, because it isnt commanded by job position or directed by management, but has been earned by the ability of the person to be attentive, sympathetic, and helpful to other people. Good leaders facilitate improvements not changes.
Copyright 2001-2007 RoLoW, All Rights Reserved.
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ABCs of Leading
Admit your mistakes; no matter what the cost Believe in yourself, so others can too Care about your people (genuinely) Dont pass the buck Expect errors, but accept near-perfection Forgive others as well as yourself for mistakes Give recognition and praise On-the-Spot Hold yourself and others accountable for their decisions/actions Inputs should be considered from ALL your people Just dont forget when YOU were at the bottom of the food chain Kiss up to nobody; be sincere and honest Look down on no one, especially in public Mean what you say, and say what you mean Never yell, except in Life or Limb situations Open your mind and heart, not just the door to your office Punish ONLY as a last resort, and then very carefully Question the unknown, not the source Reward innovation and productivity Share information with peers AND subordinates Take a personal interest in your people Use common sense when delegating and making decisions Victory is a result of GOOD subordinates Why not? (Sometimes you just do it because you were asked!) Xtra rewards for the best workers, not just the ones you like Your people ARE your most valuable resource, period! Zip your lips when necessary (sometimes Silence is Golden)
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R.A.R.E.
Good leaders should be R.A.R.E. and not hard to find (rare).
Respectful Accountable Responsible Educated

Being in charge doesnt excuse the actions of a leader. You must be respectful of the professional and personal feelings of both your bosses and your employees. You must be accountable for any decisions or actions you conduct or direct. You must be responsible when using the resources you control including employees. You must be educated to the level necessary for the position you are filling either through formal schooling, on-thejob training, or a combination of the two.
Law of Numbers
If someone is over tasked, they will do one of the following: 1) Complete all tasks in lesser quality. 2) Complete some tasks to standards, the remaining of lower quality. 3) Complete some tasks and leave the rest unfinished. 4) Complete no tasks at all.
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F.L.O.P.
Good leaders dont F.L.O.P. when employees have good ideas.
Force Lead On People

The person with a GREAT Idea shouldnt be burdened with its development and implementation, unless it is in their area of expertise and responsibility, and they have the desire to pursue it. Many leaders tend to force the lead on people who come up with the best solution. If it is something worth doing, direct it toward the section or personnel who should be doing it (not necessarily the ideas originator).
"A bad boss is like a snake in the grass. You never know where they are; they have no ears to listen with; they strike without warning; and everyone is a target, even other snakes."
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C.A.R.E.
Good leaders should genuinely C.A.R.E. about their employees.
Concerned Aware Reasonable Empathetic

There are many things you should be concerned about involving your employees, but their physical well being and personal happiness are by far the most important to them. You should be aware of both their professional and personal needs/wants; be reasonable when considering requests from employees; and empathetic when employees are having a rough time (either at work or in their personal lives).
KYMS Syndrome
Tread lightly when reacting to the inputs and/or complaints of subordinates. More often than not, they will begin to believe your policy is to Keep Your Mouth Shut!
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U.P.s and D.O.W.N.s

Good leaders build UP subordinate's self-image instead of tearing it DOWN.
Useful, Practical NOT DisOrganized, Worth Nothing

Subordinates should feel good about what they do. Supervisors should task employees with useful and practical tasks for their level of knowledge and experience. If you overburden employees, their work can become disorganized and they may feel at fault. If you do not challenge, develop, or properly use an employees skill set, they may feel they are worth nothing or have no value in the organization or work place.
Often Praise is better than Seldom Promotion.
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H.U.M.O.R.
H.U.M.O.R. the opinions/actions of subordinates.
Humble Understanding Mature Open-minded Relaxed

There are times supervisors should humble themselves when an employee is more experienced or has better ideas than their own. Supervisors should understand that everyone has a different perspective on what is happening. Supervisors need to remain mature and not act like children when subordinates disagree with them. Supervisors need to remember that open-minded means actually "thinking about" a subordinates ideas. Supervisors need to stay calm and relaxed when subordinates do not agree with their opinions or direction; over-reacting can cause more harm than good.
Tell-Tale Signs
If the Captain insists on staying with the ship, but all the rats are jumping overboard, then the boat must be sinking. Think about why employees are willing to leave your organization?
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Rules for Supervisors

1 2 3 4
1. LISTEN
Dont just hear what your people are saying; listen, feel, and comprehend the message they are trying to convey. Pay close attention to both the words, gestures, and feelings.
Listen Think About It Direct It One-on-One
2. THINK ABOUT IT
As the leader, you are responsible/accountable for the decisions being made, but dont forget to give the most consideration to those people who must suffer the impact of your decisions. The most weight in a decision should belong to the people who must deal with its implementation.
3. DIRECT IT
If it needs to be done, get it done! Dont be afraid to have people do their jobs. After all, isnt that what they are getting paid for? The best workers shouldn't get stuck with all the work.
4. ONE-ON-ONE
Praise in public, punish in private! Enough said. When was the last time you publicly praised an individual for all their contributions to completing the tasks at hand?
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FOLLOWERSHIP
Who are followers?
Any person who has a boss, supervisor, or leader is a follower. They are the clerk, cashier, technician, server, handler, stocker, sales person, janitor, or worker who performs the tasks placed upon them daily or as a specified reason for their employment. In short, they are the people who get the job done each day by producing the services or products under the supervision and management of others. Though most bosses are themselves followers, their role as a follower is much different than as a leader. They may not do the work themselves, but they must ensure that it meets the requirements of their own bosses; that production occurs at a satisfactory or profitable rate; and that services meet or exceed the demands of the customer. Personal Value
The difference between "trying to be important" and "being important because you try" is the difference between "putting yourself before others" and "putting others before yourself".
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ABCs of Following
Assume nothing, consider just the facts Be yourself; give it your best shot Career progression means improving yourself Dont gossip or spread rumors, stick to the facts Expect the unexpected, but plan for the task at hand Focus on your accomplishments, NOT your failures Give it your all; especially if thats what you expect of your boss Honesty is the best policy; dont lie to yourself or others Integrity counts; dont do the wrong thing (openly or secretly) Justify your ideas, not your feelings Keep a record of your accomplishments; the boss may ask for it Look up to those who help others get ahead Make efforts to improve yourself, even if the job doesnt require it No excuses or rationalizations; just the plain truth (good or bad) On-time is very important; dont be late for work or appointments Prepare for what is expected of you; put an effort into learning Question bad judgements, not everything you are told to do Respect others, so you can respect yourself Shine when you are in the spotlight, but give others their chance Trust your peers/supervisors until they give you a reason not to Use the experience and knowledge of others, not just your own Visualizing hastens understanding; a picture is worth 1000 words WIN, WIN, WIN; dont worry about losing until it actually happens Xtra effort results in higher quality products; go the extra mile You are the most important person in your life Zero effort can result in zero promotion or no advancement
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S.I.K.E.
Employees should be S.I.K.Ed (psyched).
Sharing Information, Knowledge, and Experience

More often than not, organizations have too few "real" Subject Matter Experts (SME). Occasionally, the SME is a result of hard work, dedication, initiative, and motivation. But most of the time, SMEs are nothing more than Secret Knowledge people. They rarely share information, knowledge, and experience so that they become more powerful (needed) than other employees. What they fail to realize is that the more that people in the organization know as a whole, the more efficient (and profitable) it will become.
THE TRUTH NEEDS TO BE HEARD!

When the "focus" of the receiver is only on the delivery, then all that will be heard is silence. In warfare, the focus needs to be on the delivery. In human affairs, the focus should be on "receiving".
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F.E.A.R.
Employees should be F.E.A.R.ed but NOT Afraid!
Freely Empowered And Recognized

Employees should not be afraid to Speak Up against bad ideas or policies, and should feel free to suggest new ways of doing business. This stimulates involvement by employees and a higher commitment to the organization. When you empower your people to do the jobs they are trained for, they become more productive and relieve some of the burden on management. This is often hard for many leaders, as they feel they can only depend on some of their people, if any at all. Recognize the individual ability, initiative, and motivation of each employee and empower them accordingly. We all may be equal, but we are not the same.
Knowledge is more powerful when shared with your team, than when hoarded and hidden to brighten your own gleam!
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A.C.E.s not D.U.C.E.s

Be the A.C.E., not the D.U.C.E., of confrontations
Apologize if rightfully accused Change your attitude if needed Explain if justified in your actions Disrespectful of other people Uncaring of others' feelings Critical of others' opinions Embittered by others' decisions
It is very important to have good working relations with both your bosses and your fellow employees. We should all strive to balance our own thoughts and feelings with what is necessary to maintain these relationships.
The path to truth is a straight line, but sometimes you have to dodge many sticks, stones, and fists to get there.
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Rules for Subordinates

1 2 3 4
1. SHUT-UP
Sometimes you just have to shut your mouth and listen to what someone in a leadership position has to say. You dont have to like it or agree with it, just know when to be quiet.
Shut-up Think About It Accept It No Witnesses
2. THINK ABOUT IT
Sometimes its not a matter of right or wrong, but of who is the boss and has the responsibility and accountability for the decision being made.
3. ACCEPT IT
It doesnt do any good to be ticked-off about things that you cant change or dont agree with. Life goes on. Accept the decisions of your leaders, but voice your opinion at the opportune moment if it becomes available.
4. NO WITNESSES
If you need to holler, hit, or kick at something, just go outside by yourself and scream. If you feel like doing something stupid to feel better, DONT! The way your peers and leaders view you is very important, and nothing or no one is worth doing something wrong (illegal, inappropriate, or unauthorized).
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DEFINITIONS
Ability (able)
What you are able to accomplish NOW.
Capability (capable)
What you CAN accomplish if given adequate time, training, and resources.
Dependability (dependable)
Ability to satisfactorily complete a job without reminder and unsupervised.
Empowerment
Decision making at the LOWEST level in the organization that feels the impact of such decisions, unless otherwise dictated by Federal, State, or Local Laws and Regulations.
Honesty
Saying what "needs" to be said and NOT just what they "want" to hear.
Inability (unable)
What you CANNOT accomplish NOW, but CAN accomplish if given adequate time, training and/or experience, and resources.
Incapability (incapable)
What you will NEVER be able to accomplish.
Integrity
Doing the right thing even when no one else is around, no one else does it, or no one else likes it because it makes them look bad.
Keep integrity above all other virtues, as it is the foundation of all your values!
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About the author

Ric Hardlee spent several years working in industrial manufacturing, learning to follow directions and observing leadership techniques of many different foremen, shift supervisors and plant managers. This was followed by a career of active duty military service, for a total of almost 30 years of experience as both a follower and leader. Early on Ric learned to adapt to the well structured and disciplined environment of the military. During his tenure, Ric directly supervised and managed hundreds of different people with just as many personalities and character traits. He was challenged with more personality types and leadership styles than you can imagine. This booklet is a culmination of all those years experience following leaders and leading followers.
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How To Get Promoted ???

1) Tell the boss everything he wants to hear so he/she is happy. 2) Tell subordinates only what they need to know and no more. 3) Take credit for the accomplishments of others and subordinates. 4) Make yourself look good at the expense of others. 5) Pass-off ideas of others as your own to look more creative. 6) Underrate evaluations on subordinates who are fast-burners. 7) Blame subordinates when a tasking fails or productivity slows. 8) Pass-on most of your work to subordinates looking for promotion. 9) Take on responsibility to fix problems that belong to other sections. 10) When addressing personal problems, console but dont take any action. 11) Change documentation and dates to cover your mistakes. 12) Attend all scheduled meetings, but be hard to find at all other times.
How To Work with Dignity, Honor, & Pride!

1) Tell the boss what he needs to hear about business operations. 2) Teach subordinates what they should know about their jobs. 3) Give credit where due to peers, subordinates, and your team. 4) Make others look good when they deserve it even if you look bad. 5) Inspire creativity by supporting great ideas from peers & subordinates. 6) Give highest ratings to best performers; lower ratings as deserved. 7) Take responsibility for the actions and productivity of your team. 8) Do the job you are paid for; passing on tasks as expected. 9) Assist others resolving problems; develop means to prevent recurrence. 10) Go out of your way to help your people resolve personal problems. 11) Be accountable for your mistakes & oversights and learn from them. 12) Attend all meetings, but be available on a consistent basis other times. For Personal Use Only, Do Not Copy or Distribute without express written permission of the Publisher, Two-Cents Worth Publications (www.2cwp.com)

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Quick Reference Guide LEADERSHIP

Copyright 2001-2007 RoLoW. All Rights Reserved.

Pray for those in authority. 1Timothy 2:1-2

Copyright 2001-2007 RoLoW. All Rights Reserved.

Copyright 2001-2007 RoLoW, All Rights Reserved.

Copyright 2001-2007 RoLoW, All Rights Reserved.

Respectful Accountable Responsible Educated

Copyright 2001-2007 RoLoW, All Rights Reserved.

Force Lead On People

Copyright 2001-2007 RoLoW, All Rights Reserved.

Concerned Aware Reasonable Empathetic

Copyright 2001-2007 RoLoW, All Rights Reserved.

Copyright 2001-2007 RoLoW, All Rights Reserved.

U.P.s and D.O.W.N.s

Useful, Practical NOT DisOrganized, Worth Nothing

Often Praise is better than Seldom Promotion.

Copyright 2001-2007 RoLoW, All Rights Reserved.

Humble Understanding Mature Open-minded Relaxed

Copyright 2001-2007 RoLoW, All Rights Reserved.

Rules for Supervisors

Listen Think About It Direct It One-on-One

Copyright 2001-2007 RoLoW, All Rights Reserved.

Copyright 2001-2007 RoLoW, All Rights Reserved.

Sharing Information, Knowledge, and Experience

THE TRUTH NEEDS TO BE HEARD!

Copyright 2001-2007 RoLoW, All Rights Reserved.

Freely Empowered And Recognized

Copyright 2001-2007 RoLoW, All Rights Reserved.

A.C.E.s not D.U.C.E.s

Copyright 2001-2007 RoLoW, All Rights Reserved.

Rules for Subordinates

Shut-up Think About It Accept It No Witnesses

Copyright 2001-2007 RoLoW, All Rights Reserved.

About the author

Copyright 2001-2007 RoLoW, All Rights Reserved.

Copyright 2001-2007 RoLoW, All Rights Reserved.

How To Get Promoted ???

How To Work with Dignity, Honor, & Pride!

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QikL&F 6th Ed Download

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