About Blue Dart We are South Asia's premier courier, and integrated express package Distribution Company.

We have the most extensive domestic network covering over 27,005 locations, and service more than 220 countries and territories worldwide through our group company DHL, the premier global brand name in express distribution services. Our vision is to establish continuing excellence in delivery capabilities focused on the individual customer. In pursuit of sustainable leadership in quality services, we have evolved an infrastructure unique in the country today: State-of-the-art Technology, indigenously developed, for Track and Trace, MIS, ERP, Customer Service, Space Control and Reservations. Blue Dart Aviation, dedicated capacity to support our time-definite morning deliveries through night freighter flight operations. A countrywide Surface network to complement our air services. Warehouses at 63 locations across the country as well as bonded warehouses at the 7 major metros of Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Kolkata and Hyderabad. ISO 9001 - 2008 countrywide certification by Lloyd's Register Quality Assurance for our entire operations, products and services. Ecommerce B2B and B2C initiatives including partnering with some of the prime portals in the country. Our Competitive Advantage lies in: Our vast and unparalleled Domestic Network Linked by some of the most advanced communications systems and positioned to offer a consistent, premium, standardized quality of service. A spectrum of services to provide customized solutions. We are the only express carrier in the country today which offers an entire range of services that extend from a document to a charter-load of shipments. Our services are relentlessly monitored to deliver a net service level of 99.96%. Our Customs and Regulatory expertise We have a dedicated team of specialists who provide the expertise for customs as well as regulatory clearances at all States within the country, to support seamless service to the customer. Our Technology Designed to enhance the reliability of our operations and process efficiency, and add value to the customer through time and cost savings. Our Air Network The only one of its kind in the country today, that is focused on carriage of packages as its

prime business, rather than as a by-product of a passenger airline. A dedicated aviation system to support Blue Dart's services is self-sustaining, with its own bonded warehouses, ground handling and maintenance capability. Our financial credibility Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+(ind)" [F one plus (ind)] rating for our short term debt programme of Rs. 30 crores. Further, ICRA Ltd. has also assigned the highest "A1+" (pronounced A one plus) Rating for our Commerical Paper Programme of Rs. 25 crores. Our People force Committed, diverse and over 7,377 strong are our most valued asset. All our achievements have been possible because we have a team who believes in themselves and their company, a team with a winning attitude. We are a learning organization, we value self-development, and most of our managers are homegrown. Our Sustainability Initiatives Social Responsibility is a core element in our corporate strategy. We as a socially responsible corporate have undertaken numerous steps to give back to communities, in whatever way we can. Our commitment towards community causes has been unwavering since our inception in 1983. We as a socially responsible corporate has an in-house Sustainability Team responsible for identifying and addressing various sustainability issues and supporting initiatives that make the world a better place for future generations. As part of the DHL Group & in line with its CSR platform, our major focus areas have been: - Go Teach (Education) - Go Green (Environment) - Go Help (Disaster Management Response) Go Teach (Education) We in association with Oasis India (NGO) started an initiative called "Blue Edge - Empowering Lives", which is aimed at enriching the lives of young adults from difficult environment, who have not been able to complete their education. Through this initiative we enable around 50 students every six months, by providing training on English Speaking, Computer Skills, Life Skills and Customer Orientation. Since inception, 353 students have successfully completed this program and have felicitated at seven Graduation Ceremonies held in Blue Dart headquarters in Mumbai. Go Green (Environment) One amongst the biggest concerns facing today's world is global warming. A warmer Earth may

lead to changes in rainfall patterns, a rise in sea level, and a wide range of impacts on plants, wildlife, and humans. The main cause of Global Warming is emission of CO2. We have fervently taken up various steps in this regard, to sum up as 'Go Green' initiatives: " Sapling plantation. " Mangrove Clean-up. " Recycling Waste. " Energy Conservation (Eg. Power Saver: Lights Off Initiative) " Route Optimization Go Help (Disaster Management Response) We in association with Think Foundation (NGO), Sarla Blood Bank and other blood banks regularly hold Blood Donation Drives at our facilities, to help young Thalassaemia patients, who need blood transfusion every 15 days to survive. In October 2009, floods at Andhra Pradesh and Karnataka affected hundreds of lives, who lost their near and dear ones, homes and belongings. To make a difference in the lives of the affected people, we decided to do something quick and called for support from its Group Company - DHL. Teams from all Business Units responded fast and a quick plan was worked out to send the relief material to the affected areas of Karnataka and Andhra Pradesh. We jointly with our colleagues from DHL, organized Volunteers Day, to promote the spirit of volunteerism amongst our employees in India. We organize the 'Help a Child' initiative to mobilize resources from across the Regions and give 'gifts' to deprived children during the festive season of Christmas. The gifts comprised bags of donations - clothes, woolen clothes, toys, books, stationery, bags, shoes, lunch boxes, water bottles, soaps, shampoos, toothpaste, etc

Logistics
The Information Technology industry is, perhaps, typical of the changing and escalating logistic demands of various industries today, irrespective of their category as 'old' or 'new' economy. In the IT industry, the difference between success and failure is closely linked to the supply/value chain integration, of which there are two distinct processes: 1. The delivery of goods to the customer in the most reliable transit period (and preferably the shortest) possible. 'Reliable' alludes to a certain guaranteed transit time for packages to reach customers or the response that organisations need in the event of any exceptions. 2. The reverse flow of acknowledged, signed delivery records without which, in many cases, recovery of bills are virtually impossible. Especially so in the case of companies

placing multi-location orders that could cover hundreds of cities. The task for the supplier is staggering - plan logistics for deliveries to all these locations, and hope for 100% of the delivery records to be returned before bills can be submitted to the customer. In most IT companies, the role of 'logistics' or 'fulfillment' is key. With organisations moving towards close to perfect standards like Six Sigma, interaction with logistics suppliers has taken on a critical role moving up sometimes to the level of the CEO of the organisation. Blue Dart Express Limited applied and found solutions to these critical demands much before other players could even recognise their need. Through its exceptional people processes, superior technology, and stress on quality systems over the last, almost two decades now, Blue Dart was quick to fulfill these needs: The country's most reliable air and surface network offers a pre-determined delivery schedule with close to 100% accuracy. The IT industry could plan its production with precision and avoid expensive inventory build-up. Blue Dart offers the country's most comprehensive communications technology and customer software to support critical supply-chain distribution demands. The country's only express service provider with a dedicated fleet of seven freighters (four Boeing 757s and three Boeing 737s) ensures that packages are flown to their destinations overnight. These freighters offer capacity and volumes not available with any other carrier in the domestic air space. Retrieval of signed delivery records posed the industry's most intriguing problem. Blue Dart was quick to understand this requirement and put in place a 100% retrieval system. Blue Dart not only handles large volumes and oversize packages overnight - it also provides the industry with status of their shipments and retrieves such records as are necessary for billing. The entire cycle has been considerably shortened, enabling the industry to achieve healthy bottomlines.

Shipping
Use the following tools to simplify your shipping process: Location Finder: Find the service locations of Blue Dart as well as the Blue Dart counter located closest to you. You may search by city, or pin code to find one of over 21,533 locations serviced in India, Nepal, Bangladesh or Bhutan or in more than 220 countries and territories worldwide. Transit Time Finder: Check the transit times for your domestic and international shipments, and for the various services offered by Blue Dart to help you identify the service that meets your requirements. Price Finder: Calculate your shipping costs for your domestic and international shipments by using our Price Finder. If you are a regular customer in need of customised pricing Contact Blue Dart. Service Guide: Use our Service Guide to help you select the service that best meets your business requirements.

Schedule a pickup on-line from anywhere in the world. ShipDartTM: A complete downloadable package for all Shipping and Tracking needs of frequent, high-volume users and e-shops.

Tracking
Blue Dart provides you with various means of tracking your shipments to suit your convenience. Shipments can be tracked for a period of 45 days from the date of despatch. Web Based Tools TrackDartTM InternetDartTM ShopTrackTM PackTrackTM MailDartTM MobileDartTM TrackDartTM: Track the status of your shipment by using the TrackDartTMbox, which is available on the upper left panel of every page on our website. You may track shipments sent on Blue Dart services within India or to Nepal, Bangladesh or Bhutan.Shipments under single or multiple waybills may be tracked using either the waybill number or the reference number given at the time of shipping. ShopTrackTM : ShopTrackTM is an API (Applications Program Interface) designed specifically to support and enhance the services provided by a portal or any e-business. Research indicated that, while etailers provided an entire gamut of product services and information, eshoppers invariably had to leave the website or use manual means to track their purchases. The result - less eyeball time on their pages. Portals that sought to resolve this dilemma were faced with the unattractive alternative of database maintenance and call centres. ShopTrackTM provides an effortless, customised solution. Customers no longer have to leave the Portal site to track their purchases. They just need to enter the order-number of their purchase and the shipping and delivery details are displayed on the same page. The Portal can decide how to display the data elements and may even store them in their database. ShopTrackTM is another time and costsaving tool created to arm Blue Dart's customers with a competitive edge. PackTrackTM : PackTrackTM is an API (Applications Program Interface) designed for any client involved in logistics, distribution and inventory control. It has been designed to streamline and integrate shipping processes. PackTrackTM can be integrated into the client's systems and enables him to keep track of the entire distribution status of all his customers. It is simple, easy-to-use and can be easily integrated with any windows-based application or any Java compliant machine. Queries are fetched immediately from Blue Dart's database, providing a seamless service for the client and his customers, and bringing the entire chain within his domain. The client may

store this data in his database, providing him with an effective CRM tool. These ebusiness tools, the first of their kind in the country, bring increased efficiencies to most B2C, B2B and C2C transactions. Both ShopTrackTM and PackTrackTM provide the following : On-line, real-time status details of the waybill number On-line, real-time status details of all the waybills linked to an order number Results in either XML, TEXT or HTML formats Supports JSP & ASP Top MailDartTM: You may either use the Waybill Number or the Reference Number to track the status of your shipments. This feature helps you to track Single or Multiple shipments. To track the status of your shipments by Waybill Number. Enter the waybill numbers either in `Subject' or in the text of the mail, each Waybill number separated by a comma. Then send the mail to track@bluedart.com To track the status of your shipments by Reference/Order Number. Enter the reference/order numbers in `Subject' of the mail, each reference or order number separated by a comma. Then send the mail to trackref@bluedart.com Another powerful feature in the MailDart is the Intimate Me Option. Incase you need to know the status of the shipment upon delivery you only have to send a mail tointimateme@bluedart.com with Single or Multiple Waybill numbers in `Subject' or in the text of the mail, each Waybill number separated by a comma. You will receive an automated reply giving you a Status Update of the shipment(s) upon delivery.

Stand-alone Tools ShipDartTM ShipDartTM: ShipDart is a Blue Dart proprietary solution especially created for the convenience of regular customers. ShipDart enables user control over the entire shipping and tracking processes. ShipDart needs to be installed at the customers premises in order to interface with their own system for the pre-shipping and post-tracking activities, thereby playing a major role in bridging the existing gap in any package movement. A set of Master Files which controls the ShipDart system has to be downloaded from the site. If you are interested in availing of ShipDartTM services, email us at shipdart@bluedart.com

Customized Solutions: Blue Dart has delivered customised solutions to various industry segments such as Finance, Pharmaceutical, Consumer Durables, Office Automation and Information Technology, among others. These solutions integrate closely with the legacy systems of the business and enable them to accelerate their processes and provide them with effective MIS.