S

A
L B A

T E P H E N

R A I G

O O P E R

O N S U LTA N C Y

R O U P

AT H W AY

E W

O R I Z O N S

1
1

BACKGROUND

Stephen Craig Cooper - Qualications Employers and Education Providers Transferable Skills Documented Skills Policing Summary Scuba Diving Instruction & Underwater Video Production Teaching English as a Second Language HR Recruitment Achievements Live E-Publications Multi-Media Links

L B A

O N S U LTA N C Y

R O U P

DECIDE & DIRECT

H E

AT H W AY

E W

O R I Z O N S

Philosophy

To be diligent, ethical and consistent in providing benchmark standard solutions that help others legitimately achieve their ambitions.

LOOK

STEPHEN CRAIG COOPER

Born Age
22nd Nov 1965 45

LISTEN RESEARCH CONSULT ANALYZE SYSTEMATIC APPROACH TO SOLUTIONS

Marital Status Single Resident Hanoi VN Mobile Phone No

+84(4) 091 412 5602

VN Tax No
8009229342 Full UK Driving & Motorcycle License World Tourist and Motorcycle Rider Mac EnthusiastGolf and Scuba Diving

DE
REPORT WITH CONFIDENCE

CIDE &

DIRECT
ASSESS

Stephen.cooper45@gmail.com

RECOMMEND
Albaconsultgroup@gmail.com

TRAIN OVERSIGHT REVIEW

Overview of Experience
Worked in both public and private sectors for 27 years in a range of positions from entry level semi-skilled positions to Owner/Managing Director. Extensive experience in various industries and international settings has engrained a wealth of knowledge that allows a unique view of the Big Picture and essential insight into identifying those Key Drivers and Personnel motivators that enterprises may be need to achieve their goals.

3
3

L B A

O N S U LTA N C Y

R O U P

Q U A L I F I C AT I O N S
6. PADI INSTRUCTOR CERTIFICATE

AND

TRAINING

1. SNC BUSINESS STUDIES 2. PASSES IN INFORMATION STUDIES

7. TEXT AND TALK ENGLISH TEACHING CERTIFICATE

Proficient Microsoft Office Applications, 3. DECLARATION OF SERVICE 4. DHE POLICING STUDIES

Windows and Mac, 5. EXEMPLARY SERVICE

Basic Web Joomla 8. LIST OF POLICE TRAINING COURSES

4
4

EMPLOYERS AND EDUCATION PROVIDERS

Year
1982 - 1984 1988 - 2000 2000 - 2003 Sept 03Nov 03 Nov 03Oct 04 Nov 04Jun 05 July 05Aug 07 Sept 06- Mar 07 May 07Aug 07 Aug 07July 08

Company
Cape Contracts Ltd Metropolitan Police In-Deep Images Text and Talk SITC SITC Language Link (LLV) King Fahd University (LLV) (LLV)

Position
Trainee Manager/Assistant Planning Engineer Police Constable Owner and Managing Director Teacher in Training English Teacher Head Teacher - Director of Studies English Teacher Academic English Teacher Corporate English Teacher Teacher Recruitment Ofcer HR Recruitment & Welfare Manager

Basic Job Description

Sales, estimating, tendering, measurement & bonus calculation Public Service maintaining law and order in various capacities Selling and instructing specialist diving skills & video product Teaching English as a Second Language - All Levels , Vietnam Teaching and Supervising/Mentoring other teachers, Admin Teaching General English to Teenagers and Adults Teaching Academic English, Prep Year, Saudi Arabia Teaching to Corporate Groups Business & General English Sourced, Interviewed,Inducted, provided welfare & Discipline As Above plus developed all aspects of Foreign HR Dept.

Aug 08 - June 11 (LLV)

Year
1982 1985 1997 2000 2003

Institution
Glasgow Central College of Commerce Scottish College of Textiles Heriot Watt University University of Portsmouth Professional Association of Diving Instructors Text and Talk Academy

Qualication
National Certicate in Business Studies 1st Year passes Communication, Financial/Quantitative Information & Info Technology DHE in Policing & Police Studies PADI Master Scuba Diving Trainer (MSDT) Certicate in Teaching EFL/ESL

L B A

O N S U LTA N C Y

R O U P

H E

AT H W AY

E W

O R I Z O N S 5

R A N S F E R A B L E

K I L L S

SEMI-SKILLED LABOUR

ASSISTANT PLANNING ENGINEER

POLICE OFFICER

Work Independently & Part of a Team Desire to Learn and Improve Count Observe and Compile Detail Oriented Take Inventory The importance of quality service delivery as tendered Patience and Determination

Work Independently Safety Conscious Use My Hands Construct and Repair Operate Machinery Utilize and maintain Equipment Responsible for others property Inspection Methods Quality control Requirements Customer Service Importance of and Meeting Deadlines

Work Independently & Part of a Team Patient, Persuasive, Confront or Counsel, Diplomatic, Speak Condently in Public, Insightful, Various Human Personality and Skills Assessment Techniques, OpenMinded,Flexible in Approach to Solutions, Self-Disciplined, Proven Integrity, Dutiful, Respect and Direct Others, Decisive Problem Solver, Understand the Big Picture, Excellent Research and Planning skills. Responsible and Accountable.

L B A

O N S U LTA N C Y

R O U P

A P

AT H W AY

E W

O R I Z O N S 6

R A N S F E R A B L E

K I L L S

SCUBA DIVING BUSINESS OWNER

ENGLISH AS FOREIGN LANGUAGE TEACHER & DIRECTOR OF STUDIES

RECRUITMENT OFFICER MANAGER

Customer Service Orientated, Necessity of Sales with Effective and Efcient Delivery, Time Management, Problem Solving, Manage Money, Budgeting and Prot Margins, Organize Groups, Work independently, Use complex Equipment, Train others in their Use and Maintenance, Detail Orientated, Anticipate Needs and Potential Problems and Provide Innovative Solutions, Take Risks, Make Decisions and take Responsibility

Work Independently, Excellent Communication Skills, Willing to Learn and Listen, Teach, Remember Information, Create and Develop New Ideas suited to Individual Learners needs, Design, Edit, Write Clearly, Empowering Others, Expressive

Metropolitan Police
Courses as listed in service summary

PADI Instructor
14 Courses Master Scuba Diver Trainer

Work Independently & Part of a Team,Delegate, Explain things to others, Mediate and Solve Problems, Team Building, Self-Motivated, Consideration of Others, Organize and Conduct Meetings, Anticipate Needs and Develop Varying Systems to Meet Needs and Targets, Excellent Communication skills Orally and in Writing, Delegate and Direct Others, Research and Develop Suitable Training Programmes and Workshops. Internal and External Organization Compliance, Ensure Departmental and InterDepartmental Cohesion
AT H W AY

L B A

O N S U LTA N C Y

R O U P

A P

E W

O R I Z O N S 7

A L B A C O N S U LTA N C Y G R O U P

DECIDE & DIRECT

DOCUMENTED S

K I L L S

1. Research and Development of Organizational Admin and Workflow Needs: Design solution, present, implement and design/deliver training needs. Met Police and LLV 2. Complex and Critical Problem Solving in a live and fluid high risk environment with strict observance to legal compliance issues: consistent provision of primary Intelligence without detection as requested. Met Police 3. Promoting and ensuring legal and ethical Personnel Policies in a UK company based overseas. Contractual, immigration and taxation compliance for both company and individual. LLV 4. Staff and Management Training Workshops. Specifically promoting and establishing a valid corporate culture in a cross cultural staffing environment, inline with company objectives. LLV 5. Development of staff website and internal communications system. Training and oversight of usage protocols. LLV 6. Creating Analytics for recruitment planning, increased retention and succession planning. Utilizing digital media such as Linkedin, Facebook, You-Tube, ISSUU and Online HR and recruitment resources specifically targeting and on-boarding suitable personnel within budget. LLV
Work experience in the UK, Australia, Thailand and Vietnam. Public and private sector. Culturally aware and sensitive to varied expectations in program establishment and implementation protocol, particularly in Thailand and Vietnam.

7. Develop company product, USP, marketing materials, direct sales initiates and promotions. Establish niche market in provision of specialist scuba diving and videography product. Indeep Images 8. Developed systems of best practice through effective use of available resources and legal precedent ensuring consistent acceptance of primary evidence in UK courts for male solicitation offenses, previously particularly difficult to prove. Met Police 9. Personal and Hard Target Risk Assessment. Also needs assessment in more commercial environment. Met Police 10. Responds well under extreme pressure exposed to stressors over protracted periods. Met Police, Indeep Images, LLV

11. Analytic, flexible in approach with a constant consideration to the better use of available resources and quality of service delivery. Met Police, Indeep Images, LLV 12. Responsive to the needs of others whilst maintaining sight of company priorities and objectives. Introducing ethical methods of internal staff selection for promotion or development purposes. Met Police, Indeep Images, LLV
Can Assist companies in legal and nancial compliance in UK. Compete more effectively against foreign competition locally, particularly the foreign language centre education market. Excellent Intermediary skills based on absolute integrity and condentiality.

H E

AT H W AY

E W

O R I Z O N S 8

London Metropolitan Police 1988-2000

9
9

PADI No. 467980

N D E E P

M A G E S

Koh Samui Thailand 2000- 2003

Can advise on all aspects of setting-up a recreational diving operation

Camera rental/insurance/ damages/malfunction/ROI

Specialist equipment purchase, do you REALLY have enough?

Underwater video production/ editing/marketing and sale

All shore diving or will you need access to your own or another companys boat? Are you costing this correctly against expenses?

The best ways to persuade the unsure!

Do you think you can it it alone?

South Pacic Ocean Great Barrier Reef

Best marketing and sales techniques to exploit the available market to establish daily turnover, even in a low season.

Sulu Sea

Customer satisfaction, retention/ recommendations

Coral Sea Andaman Sea

Mediterranean Sea Gulf of Thailand

Master Scuba Diver Trainer/Videographer

Equipment sales, course sales, the need for strategic partners, statutory partners depending on your location.

Would require recertication to resume diving instruction.

Drager Ray Semi-Closed Circuit ReBreather

Drager Dolphin Semi-Closed Circuit ReBreather

Pool Instruction before Open Water Training

10

10

TEACHING AND ACADEMIC MANAGEMENT OF ENGLISH AS A SECOND LANGUAGE

TESOL/TEFL 2003 - 2007

Bangkok, Thailand. Children and Young Learners

Lets Go + Supplements

Young Learners lessons require more thought and a greater variety in planned activities than adult lessons. Teachers efforts are usually rewarded instantly and therefore many teachers are interested in teaching children. Their learning ability is often incredibly quick compared to adults.
Hanoi, Vietnam. Teacher & Director of Studies, SITC Language in Use + Lets Talk + Supplements

The Director of Studies (DOS) wears many hats. The diversity of roles presents unique challenges and requires a broad range of skills from the academic focus through product development and promotion to staff discipline

Hanoi, Vietnam. Young Learners, Teenagers and Adults, LLV.

New English File + Supps Get Set Go + Supplements

Taking up position in a school with much higher reputation means returning to basics and proving your ability to a better qualied audience and engaging in a wider range of courses and levels.
Dammam, Saudi Arabia. Academic English prospective university students. New Headway Academic and Focus on IELTS

Academic English in the Uni-prep year in KSA was a very enlightening experience from both an student learning and classroom management perspective. Also a very solid lesson in cultural differences and differing motivations in learning.
Hanoi, Vietnam (2). Corporate Adult groups including university lecturers, LLV. International Express + Market Leader + Supps

Returning to the fold in LLV with a position that provided scope to use the experience attained to date and improved position within the company.

11
11

Young Learner

Young Learner Classroom

Summer Programme Activities Public Teenagers

Corporate Business Training

Corporate Teenagers

12

Adults
12

HR RECRUITMENT ACHIEVEMENTS LLV - (2007 -2011)

1. Responsibility for four schools, one recruitment ofcer and two support staff. 2. Total establishment of teachers presently 130 and increasing 10-15% year on year if sales growth targets met. 3. Maintain agreed selection criteria, place advertising, interview by phone, Skype, Online Video and in person. 4. Ongoing oversight of foreign personnel contracts, compliance, review and renewals. Reward and Retention Strategies. Welfare. 5. Implementation of HR management systems for foreign personnel, compliant with local legislation. 6. Supervise and maintain administrative systems to ensure effective management of the companies service providers and ensure compliance with ISO 2008, Vietnamese Labour Code, Personal Income Tax liabilities and Immigration Policy. 7. Daily attention to personnel requirements and monitor and evaluate value of recruitment strategy. Interactive E-Versions of all Handbooks (on-going, Internal compliance) Standardization all Foreign Procedures (on-going Internal compliance) Initiated use of social/professional networks for work (Compliance, Communication) LLV g-mail account for all teachers (Internal communication and compliance) 2 years negotiating the continually revised teacher remuneration package (Recruitment & Retention) Introduction of an HR E-Tutorial for academic line managers to develop understanding and independence in their role within the foreign HR system, most specically within the discipline system (Staff training) Development of Recruitment system with Online Video Interview Application (Systems Development) Teacher Website has already been established (on-going supervised development) Introduction of Probation and Contract Completion Surveys (Quality Control) Introduction of Structured Probationary Period & PDPs (Quality Control) Standardization of all line manager contracts (on-going Internal compliance) A
L B A

DECIDE
&

DIRECT

O N S U LTA N C Y

R O U P

13

H E

AT H W AY

E W

O R I Z O N S 13

A T
H E

L B A

O N S U LT A N C Y

G H

R O U P

A T H W A Y

E W

O R I Z O N S

D E C I D E D
& I R E C T

14
14

E - P U B L I C AT I O N S P R E S E N T LY

IN

USE

TEACHING APPLICANT INFORMATION E-PACK LLV 2010

15
15

TEACHERS HANDBOOK LLV SUMMER PROGRAMME BROCHURE LLV

INTERNATIONAL PARTNERSHIP COVER LLV NEW CONTRACT PROPOSALS LLV

16
16

SCHOOL MANAGEMENT TEAM - FOREIGN HR INTERACTIVE TUTORIAL

17
17

ECIDE

&

DIRECT

18

ECIDE

L B A

&

DIRECT

O N S U LT A N C Y

R O U P

The

Path

way

to

ew

or

izon

19