QUALITY CONTROL AND QUALITY ASSURANCE The basis of the approach to quality control and quality assurance is to place

the project in the hands of the Project Manager, who with a team of skilled staff, are totally responsible for achieving agreed objectives and for mobilizing the entire companys resources to do so as well as mobilize other associated companies. The following outlines the approach to quality control The Project Manager was responsible for total quality assurance on the project. He provides the company with the assurance that work is being conducted on the project in accordance with established procedures and ensures corrective actions are implemented and maintained for compliance with policy requirements. All the companys personnel are responsible for performing their work with the necessary care and attention to detail by understanding and implementing the Companys Procedures where relevant, project specific procedures and requirements applicable to their scope of work. The company achieves this by ensuring that the right calibre of staff was engaged on this given project. All staffs and management were aware of the need to maintain at all times strict control on quality in respect of both materials and workmanship. All members of the site management team had authority to see that required standards were achieved within the programme duration. Stage by stage checklists reflecting the requirements of the projects are drawn up in an understandable, practical and simple to operate system, so that non-conformity can be quickly and easily recognised and redressed. Each member of the site management team had specific duties and authority relating to quality assurance. The engineer had the

responsibility of checking on the structural and architectural finishes works and the trades foremen for quality of other elements. Each then reports back to the project manager, who checks that standards and procedures are being maintained and that each section of the work was systematically checked and approved. Quality can be defined as the degree to which a set of inherent characteristics fulfils requirements/ total conformance of product to structural and specification; i.e. meeting Customers requirements. Customers specifications and Fitness for purpose. Any product or services that do not conform to the above specification cannot be referred to as a quality product or services. Often, quality control is confused with quality assurance. Though the two are very similar, there are some basic differences. Quality control is concerned with the product, while quality assurance is process oriented. Even with such a clear-cut difference defined, identifying the differences between the two can be hard. Basically, quality control involves evaluating a product, activity, process, or service. By contrast, quality assurance is designed to make sure processes are sufficient to meet objectives. Simply put, quality assurance ensures a product or service is manufactured, implemented, created, or produced in the right way; while quality control evaluates whether or not the end result is satisfactory. Quality control is a process employed to ensure a certain level of quality in a product or service. It may include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products, services, or processes

provided meet specific requirements and are dependable, satisfactory, and fiscally sound. Essentially, quality control involves the examination of a product, service, or process for certain minimum levels of quality. The goal of a quality control team is to identify products or services that do not meet a companys specified standards of quality. If a problem is identified, the job of a quality control team or professional may involve stopping production temporarily. Depending on the particular service or product, as well as the type of problem identified, production or implementation may not cease entirely. Usually, it is not the job of a quality control team or professional to correct quality issues. Typically, other individuals are involved in the process of discovering the cause of quality issues and fixing them. Once such problems are overcome, the product, service, or process continues production or implementation as usual.