2011 Unit Inspection Report CSA of South Texas

Dates of Review:

April 25-28, 2011

Focus
CONTRACT NAME
DOE/ARRA

OF REVIEW

LlHEAP DOE

CONTRACT NUMBER 16090000769 81100000904 56100000948

CONTRACT AMOUNT $1,842,716.00 $665,531.00 $74,574.00

CONTRACT DATES
911/2009 to 8/31/2011 04/01/10 to 03/31111 04/01110 to 03/31111

PROGRAM EVALUATION

This monitoring report is based on an on-site review of the implementation of the Department of Energy's Weatherization Assistance Programs (WAP) administered by the Community Services Agency, (CSA) of South Texas. The evaluation of the program consisted of client file reviews, on-site inspections, interviews with clients, and analysis of both quality of subcontractor workmanship and final inspection techniques. The following was noted during the review: Client File Inaccuracies Inadequate Energy Audit Procedures Inadequate Final Inspections

Section I. Performance Review

Finding #1: Final Inspections Onsite inspection of weatherized units revealed that six (6) of the eleven (II) units inspected would require a return to address deficiencies or omissions in weatherization work that were not detected during final inspections. Deficiencies include but were not limited to: missing insulation and(or loosely filled wall cavities which required wall insulation, areas where air infiltration is present which is affecting the building's final CFM reading, a shower surround was installed in a bath with no justification for such, and other items noted in detail on Attachment A. As part of the response to this report, CSA must return to the client units listed in Attachment A and address deficiencies noted on each unit. If further final

Action Required:

2011 Unit Inspection Report CSA of South Texas

inspection training is needed, CSA should contact the Energy Assistance Section's training staff immediately. Further, the Department requires that CSA develop, implement and monitor procedures to ensure that final inspections will detect future instances of poor workmanship from its subcontractors. Those measures at a minimum should include both periodic visits to client units while work is in progress and ensuring that final inspection conducted once all work is finished verify that the quality work that is being performed meets CSA requirements, and the Departments expectations. After such procedures are developed, CSA must train all relevant weatherization staff. As part of the response to this report, CSA must provide to the Department written documentation ofthe procedures and training. Reference: 10 CFR Part 440; 440.16 (g)

Section I.
Finding #2

Administrative

Inadeqnate Energy Audit Procedures A. Insulation measure cost on the BWR exceeds the cost entered on the NEAT audit by a significant amount (for example attic insulation NEAT-$1672.00 and the BWR-$4552.06 UnitlOmvh224). Units: 10mvo175, 10mvh224, 10mvf170. B. Attic insulation did not rank but was installed. 10mvc259, 10mvm233, 10mvh224.10mvf170, 10mvg257, 10mvs266, 10mvr264. See Attachment A for a detail of the Question Costs regarding these issues.

Action Required:

A) and B) As part of the response to this report CSA must return to the energy audits for the files listed and review and revise the audits with all the measures listed. CSA must be sure to create new audit files for these units so that the original audit is not destroyed. Copies of the revised audits, along with copies of any revised BWRs must be provided to the Department in the response to this report. CSA must include a disk containing the mdb files for the audits. Any measures that do not rank 1 or greater SIR on the submitted audits are subject to disallowed costs. Large differences that appear between the audit measure and the BWR measure should be explained in writing. If further energy audit training is needed, CSA should contact the Department's training staff immediately. Further, the Department requires that CSA develop, implement and monitor procedures to ensure the proper input of information into the energy audit. At a minimum, those procedures should include quality review of a statistically significant number of energy audits completed. After such procedures are developed, CSA must train all relevant weatherization staff and provide to the Department written documentation of the procedures and training. Reference: ARRA Contract Section 11 (B); DOE and LIHEAP Contracts Section 9 (B); 10 CFR Part 440; 440.21 (d)

2011 Unit Inspection Report CSA of South Texas

Section II. Client File Review

Finding #3 Inadequate Support Documentation A review of CSA's client files revealed inconsistencies in the required documentation for the client files. A. Application for weatherization not dated 1Omvfi70. B. Health and safety items are not entered into the BWR correctly: Units 10mvfi70, 10mvh224, 10mvo175, 10mvm233, 10mvc259, 10mvo174, 10mvr264, 10mv1250, 10mvs266, 10mvg257, 10mvj254. C. Lead safe "Renovate Right" form is not being used for lead safe notification: Units 10mvfi70, 10mvh224, 10mvo175, 10mvm233, 10mvc259, 10mvo174, 10mvr264, 10mv1250, 10mvs266, 10mvg257, 10mvj254. D. Lead safe form was not dated 10mvfi70 E. No mold form present in file: Units: 10mvfi70, 10mvh224, 10mvo175, 10mvm233, 10mvc259, 10mvo174, 10mvr264, 10mv1250, 10mvs266, 10mvg257,10mvj254. F. No 12 month billing history in the file:10mvo175 G. Attic assessment form was not dated: 10mvo175 H. Wall assessment for was not dated: 10mvo175 I. No BWR on file 10mv1250. See Attachment A. for Questioned Costs regarding this item CSA must ensure that all forms addressed in (A)-(I) are completed fully and any omissions are clearly explained and recording in each file. As part of a response to this report, CSA must submit copies of the completed forms. Reference: ARRA Contract Section 13; 10CFR Part 440;440.24; Texas Administrative Code Title 10;Part 1;Chapter5;SubchapterE;Rule 5.526.

Action Required: