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  • Questionnaire: I Am Student of MBA IV Sem of S.R.G.P. Gujarati Professional Institute

    Transféré par

    Mayank Khare
    264 vues4 pages
    The document is a questionnaire for a research study being conducted by an MBA student. It contains 31 questions regarding respondents' banking habits, preferences, and satisfaction levels. Questions ask about demographics, which bank they use, types of accounts and loans held, satisfaction with interest rates and services, and likelihood to recommend their bank. The overall goal is to understand customers' perceptions of and experiences with their primary bank.

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    Final Questionnaire

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    The document is a questionnaire for a research study being conducted by an MBA student. It contains 31 questions regarding respondents' banking habits, preferences, and satisfaction levels. Questions ask about demographics, which bank they use, types of accounts and loans held, satisfaction with interest rates and services, and likelihood to recommend their bank. The overall goal is to understand customers' perceptions of and experiences with their primary bank.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    264 vues4 pages

    Questionnaire: I Am Student of MBA IV Sem of S.R.G.P. Gujarati Professional Institute

    Transféré par

    Mayank Khare
    The document is a questionnaire for a research study being conducted by an MBA student. It contains 31 questions regarding respondents' banking habits, preferences, and satisfaction levels. Questions ask about demographics, which bank they use, types of accounts and loans held, satisfaction with interest rates and services, and likelihood to recommend their bank. The overall goal is to understand customers' perceptions of and experiences with their primary bank.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 4

    Questionnaire

    Dear Respondent, I am student of MBA IV sem of S.R.G.P. Gujarati professional institute indore, (M.P.). I am conducting a research as a part of my curriculum. So kindly fill the questionnaire given below. The information is for academic purpose, it will not be misused and will be kept confidential. Name. . Contact Number: 1. Gender: (a) Male 2. Age: (a) Below 25 3. Marital status: (a) Single 4. Occupation: (a) Business (c) Profession 5. Educational qualification: (a) Upto HSC 6. Annual income: (a) Below 1,000,00 (a) HDFC (d) State Bank of India Specify 8. You have been dealing with the respective bank since: (a) 1-3 years (a) Yes (b) 4-6 years (c) 7-9 years (d) 10-12 years (e) 12-18 (f) above 18 9. Do you think that your bank fulfils all your banking needs? (b) No (b) 1,000,01-3,000,00 (b) ICICI (e) Central Bank of India (c) Above 3,000,01 (c) Punjab National Bank (f) IDBI (g) Other 7. In which bank do you have your account? (Tick any one). (b) UG Degree (c) PG Degree (d) Other (b) Service (d) Other ( b) Married (b) 26-35 (c) 36-45 (d) 46-58 (e) above 58 (b) Female

    10. Which facilities are given more importance in your bank? (a) Loan (a) Yes (a) Yes (a) Yes (b) Over Draft (b) No (b) No (b) No (c) Not Aware (c) ATM 11. Does your bank conduct any recreation facilities for the customers? 12. Does your bank have its share listed in stock exchange? 13. Does your bank have core banking facility for the customers? 14. Do they charge unnecessarily for not maintaining minimum balance in your account? (a) Yes (a) Housing Loan (d) Business Loan (a) Very Low (d) High (a) Very Low (d) High (a) Very Low (d) High (a) Very Low (d) High (a) Very Low (d) High (a) Very Low (b) No (b) Personal Loan (e) Agriculture Loan (b) Low (e) Very High (b) Low (e) Very High (b) Low (e) Very High (b) Low (e) Very High (b) Low (e) Very High (b) Low (c) Moderate (d) High (e) Very High (c) Moderate (c) Moderate (c) Moderate (c) Moderate (c) Vehicle Loan (f) education loan 15. Which loan you have availed from your bank?

    16. What is your opinion about interest rate on personal loan? (c) Moderate

    17. What is your opinion about interest rate on housing loan?

    18. What is your opinion about interest rate on vehicle loan?

    19. What is your opinion about interest rate on business loan?

    20. What is your opinion about interest rate on agriculture loan?

    21. What is your opinion about interest rate on education loan?

    22. Give your opinion about service time (speed) providing services? (a) Very Slow (b) Slow (c) Moderate (d) Quick (e) Very Quick 23. Give your overall opinion about the loan offered by your bank? (a) Highly Satisfied (b) Satisfied (c) Neutral

    (d) Highly Dissatisfied (e) Dissatisfied 24. Are you dealing with deposit schemes? (a) Yes (b) No

    25. Which deposit scheme do you prefer and use? (can tick more than one) (a) Fixed Deposit Account deposit specify. 26. What do you feel about the interest rate of such services? (a) Very Low (d) High (b) Low (e) Very High (c) Moderate (b) Demand Deposit (c) Current Account Deposit (d) Saving

    (e) Recurring Deposit (f) Tax Saver Deposit (g) Other

    27. Give your satisfactory level of value added services you have experienced: options a) Net banking b) mobile banking c) ATM d) Locker e) other Good Moderate Poor

    28. Do you use the services of alternative bank? 3

    (a) Yes

    (b) No

    29. What do you feel about overall service quality of your bank? (a) Excellent (d) Poor (b) Very Good (e) Very Poor (c) Average

    30. Would you recommend this bank to your friends, relatives, associates? (a) Yes (b) No

    31. When you think about your bank what comes first in your mind? (a) Personalized Services (d) Computerized Banking (b) Wide Branch Network (e) Core Banking (c) Customer Services

    Thank you

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