SONARRESELLER TRAINING

TechnicalTraining..Slides225 SalesTraining.Slides2635

SystemRequirements
SONARconsistsofadesktopagentandahostserverwherethe databaseresides.Typically,wehostdataforsmallercustomers. Contactyoursalesrepifyouneedmoreinformationabouthosting yourowndata. DataistransmittedviahttpsinagovernedstreamandSONARis optimizedfordialup,soyoushouldnotexperienceanynegative impactonresourcesorbandwidth. DesktopRequirements:IntelorAMDprocessorrunningat733MHz orfaster,128MbRAM(256preferred),20Mbharddrivespace [Agent=2.5Mb,averageblocklist=15Mb]withWindows2000,XP orVistaoperatingsystem ServerRequirements:DualXeonorOpteron(DualCoreok)CPU,15 Mb100Mb/user/monthfilestorage,2GBRAM,WindowsServer 2003withIIS,IndexServices&MSMQ,MSSQLServer2005Standard Database(allow25GBfordatabasefile)andMSOutlook2003

Installation
Dependingonyourclientsnetworkarchitecture,different deploymentmethodsareavailable.Theseinclude: Manualinstallationateachworkstation Installationthroughremotedesktopsession ExeorMSIfilesincludingsilentbuilds ActiveDirectory(onlyforuserswithintactgrouppoliciesand25+ licenses) ThirdpartysilentinstallersfornetworkedPCs.Wehavetestedand canrecommendafewsolutionsyoucanusetoeasilyinstallSONAR andothersoftware,andtherearetrialversionsavailableaswell.

CentralizedReportingConsole
Viewingofdata,updatingofsettingsandreport generationarealldonefromthecentralizedreporting console.Installscanalsobecompletedhere. TheconsoleisaccessiblefromANYcomputerwithan internetconnection. Nospecialinstallationsoradditionallicensesare requiredfortheviewingworkstation(s). Youcancreatemultipleadministratorswithdifferent permissionsandlimitthemtocertaindepartmentsas well.

Products/FeatureOverview
Thereare2primarySONARproductsavailable: SONARMonitoring&ControlBundle
Email,Webmail,IM&Chats Applicationmonitoring&blocking Websitemonitoring&blocking KeystrokeLogging ScreenshotCapture

SONARDataLossPreventionBundle
Attachmentmonitoring&blocking Documenttracking Removablemediamonitoring&blocking

AdditionalProducts
Forcompaniesthatonlywanttomonitorand controlinternetuse,WebFiltering isoffered asastandalonemodule.WebFilteringisalso includedintheMonitoring/ControlBundle. LaptopCop,ourstolenassetrecoveryand remotedatadeletionserviceisofferedasa standaloneproduct.Anyonewithlaptopscan benefitfromthissolution.DLPclientsare ofteninterestedinitaswell.

Howthefeatureswork
Monitoring&ControlBundle

WebsiteFiltering allowsyoutomonitorallsitesusers visitandblocksitesinanycombinationofthe following4methods: Blockbywordviewedortyped Blockbycategory(wedefinethesewiththe combinationofanalgorithmandhandpickingand updatethemregularly) Blacklisting:BlockbyspecificURLs Whitelisting:Blockallinternetaccessexcept allowedsites

Howthefeatureswork
Monitoring&ControlBundle

Communicationsmonitoringincludes:
Monitoringofallincomingandoutgoingoutlook, outlookexpress,yahoo,hotmail,gmail andaol email&webmail.Attachmentnamesarecaptured. Monitoringofinstantmessengers:yahoo,MSNand aol.BothsidesoftheIMarecaptured. Instancesappeartimestampedintheappropriate categoryunderRecordedData.Clickingonanyof theinstanceswillprovidetextdetailsinthelower portionofthescreen.

Howthefeatureswork
Monitoring&ControlBundle

Screenshotsmaybetakenintwoways:
Desktopimagetriggeredbyanalertword.Thesecanbe thesamealertwordsyousettoshowupashighlightsin anyotherrecordeddata.Theseareunlimited. SmartCamera activityrecordingtriggeredbyprograms or websites.SmartCamera willonlyrecordthewindow correspondingtothetriggertoreducefilesize.Youcanset theintervalanddurationofSmartCamera screenshotsand laterwatchtheminsuccessionasaslideshow,muchlikea videorecordingoftheactivityasithappens.Theseare limitedto1000perlicenseandcanbepurchasedin additionasneeded.

Howthefeatureswork
DataLossPreventionBundle

AttachmentCapturing&Blocking
Screenthecontentsofattachmentssentthroughemail andblockbasedonconfigurablecriteria

RemovableMediaMonitoring&Blocking
Blockuseofremovablemedia(USB,flashdrives,external harddrives,CDs,etc.)basedonintelligentcriteria

DocumentTracking
Seewhatfilesaremoved,deleted,copied,renamed,etc.

Howthefeatureswork
LaptopCop

LaptopCopallowsyouto: Startrecordingactivityassoonasyouknow thelaptopisstolentoseehowthethiefis usingit Remotelyretrievefiles Destroydataremotely Utilizeourrecoveryassistancetohelpgetyour laptopback

RecordedData IM/Chat

OnceSONARisinstalled,recordedactivitywillbeginto populateintotheappropriatecategoriesbeneathrecorded data.Clickingonanyinstancewillmakedetailsappearbelow.

Inthisinstantmessage,analertwordwaspresent,soits highlightedinthecontent.Clickingonrelatedeventswillshow usthescreenshottakenwhenthisalertwordappeared.

RecordedData IM/ChatScreenshot

Sincethisscreenshotwastriggeredbyanalert word,ittookanimageoftheentiredesktop. Weseethebuddylistandcanprovethis personwassharingthisinformation.

RecordedData Screenshots

Thisscreenshotwastriggered bythisprogrambeingopened. Therecordingisonlyofthe activewindow.Iftheuser changesfocusfromthe recordingtargetwindow, SmartCamera will automaticallystoprecordingto reducefilesizesandprevent theneedtolookthrough uselessscreenshots. Whenyouaccessthe screenshotscategoryunder recordeddata,youcanscroll throughinstances,thenselect oneandclickplayslideshow forvideolikethis.

RecordedData Email

Selectothercategoriestoaddtothedisplayherebyusingthe dropdownsabovetherecordeddata.View,delete,filterand sortdatawiththeseandwiththeredfiltersectionofyour console.

Emailcontentsappearastextinthelowerportionofthe screen,evenforwebmail.Strippingthetraditionalemail interfacesandreducingthedatatotextkeepsfilesizessmall andthesoftwarerunninglean.

RecordedData Keystrokes

Keystrokesaregroupedbyprogramanddate.Instances appearasheadingsintheupperrightportionofthescreen. Clickingononewillproducetheformattedand unformatteddatainthelowerportionofthescreen.

RecordedData Websites
Allsitesusers visitwill appearhere. Clickintoany sitetosee specificvisits.

Sortandfilter easilyandquickly toreportona user,computer ordepartments webuse.

ApplicationMonitoring
Seehowlonga programisopen (duration)ANDhow muchofthattime wasactiveuseofthe program.

Reports/Exporting
Turnanyrecordeddataintoareport.
Firstfilterdatatopullupausersactivity,dateset, department,etc. Usetheexportdropdowntoselecteitherdetailor summary Exportthereportintopdf,image,excel,CSV,html orxmlorprint

Preconfiguredgraphicalreports providea quickoverviewofactivityineachcategory

Settings RecordingOptionsbyDepartment

Turnspecificrecording monitorsonandoffwith theseradiobuttons. Quicklyandeasilyassign usersorcomputersto differentdepartments. Changesettingsfor entiredepartmentsat once. Alluserswillappearin theunassigned departmentbydefault.

Clickontheblue settingshyperlinksto specifywebsite blocking,program blocking,SmartCamera triggersandAlert Words.

Settings ScreenshotsbyApplication

AlltheprogramsrunafterSONAR isinstalledwillpopulateintoyour settingslistforquickaccess. Hereyoucanalsosettheinterval anddurationofscreenshots.

Settings BlockingApplicationProfiles

Youcanevenscheduleprogramblockingwith differenttimeframesfordifferentusers.

Settings AccountAccess

Hereswhereyoucan createdifferent administratorloginswith differentpermissions. Youcanalsocustomize yourhotkeysequence, usedbyyourauthorized administratorstodisable recordingoruninstalla licensemanuallyonthe fly.

SONARResellerSalesTraining
04.23.08

WhySONAR
Comprehensive Savesbudgetbyeliminatingtheneedfor multiplesolutions EaseofUse Centralizedreportingconsole,accessibilityof datafromanyPC,realtimereporting,easydeployments SmartInvestment ExtremelyquickROIwithimproved productivity,insuranceforintellectualproperty,actsasa constantsupervisoreliminatingtheneedforadditional salaries,stealthpreservesmorale Flexibility SaaSorhostbehindyourfirewall Benefitsforeveryindustryanddepartment

WithSONAR,youcan:
Improveproductivity Preventtheftofintellectualproperty Helpstopcomplianceviolations Trackinappropriatebehavior Gatheractionableevidence ReducestrainonIT&supervisors Createreportsformanagement

Whenpresentingmonitoring/controlforthe firsttimetoyourclient..
Explainthatwhileantivirus,firewalls,spamfilters,etc. defendagainstexternalthreats,SONARcanprotectthem frominternalvulnerabilities Highlightthatadesktopagentismoreeffectivethana networkbasedsolutionorappliancesinceitworksoff networkandcantbecircumvented Letthemknowthatthisisaneasy,costeffectivewayto enforcemultiplecompanypolicies Dontforgettoofferyourclientafree SONARevaluation!

Keeptheindustry&departmentinmind
SinceSONARsolvessomanyproblems,itcanhelpto pointoutthespecificissuesrelevanttoyourclients andlinkthemtoSONARbenefits. Herearesomeexamples:
SONARintheHRdepartment Buildterminationcases,prove whetherornotharassmentisoccurringandstopit SONARforHighTech Makesuretravelingemployeesarent sellingcompanyinformationduringabusinesstrip SONARforSchools Protectstudentsfromviewing objectionablecontent&usingmalicioussoftware. Plusweoffereducationaldiscountstoo!

AwarenessTechnologiesOrderProcess
ReviewourHowtoorderSONARguideand PricingModelforResellersonthePartner Extranetforstepbystepinstructions PlaceanorderwithyourSONARsalesrep InstallSONARforyourclient.Technical supportisalwaysavailabletoyou.

LeadShareProgram
YouwillbeinvitedtoparticipateinourLead ShareProgramifyou:
SellSONARwithinyourclientbasefirst Arepromptinyourcommunicationswithus. Respondingtonewleadsinatimelyfashionis paramounttothesuccessofourLeadShare Program.

Marketing
Wearehappytoprovidelogosandproduct informationforyoutodisplayonyourwebsite orinanewsletter.Theseareavailableonour partnerextranet. Ifyouhavespecificquestionsorneedmaterial youcantfindontheextranet,contactyour salesrepforassistance.

TechnicalSupport
Becausewewanttopreservetheintegrityofyourrelationship withyourclient,youwillbeexpectedtoprovidelevelone technicalsupporttoyourcustomers.Wewillprovidetraining andtechnicalsupporttoyouatanytime. HowtogetTechnicalSupport: PHONE:888.224.1288option2 EMAIL:support@awarenesstechnologies.com CHAT:visitoursiteandclickanychatlink Pleasereportanybugsorissuesyouencounter.

SalesSupport
Inadditiontothematerialsinourpartnerextranet, yoursalesrepisalwayshappytoassistyou. Yoursalescontactis:
MarianneBland mbland@awarenesstechnologies.com TollFree888.224.1288x422 Local408.710.4184 Fax310.861.5125 SkypeIDmarianne.bland