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Appendix 2

Section 2
Narrator. Section 2 You will now hear a short news item Fill in the gaps in the summary of the news item with the correct word or phrase, according to what you hear The first one has been done for you as an example You now have some time to look at the summary (20 second pause) Now listen to the news item, and answer Questions 14 to 21 Kelly: the Minister responsible declined to make any further statement And now with more information on the situation in Lidham we cross to Sophie Roberts at the scene of today's major traffic accident Sophie: Good evening Yes, Kelly The situation here in Avalon Road, Lidham, is chaotic The death toll is rising with three known fatalities, and a further 14 people receiving treatment at the local St John's Hospital A few moments ago I spoke with the Police Rescue Officer in charge, Chief Inspector McManus, who told me that it would be at least two hours before the northbound lane was reopened, and even longer for the southbound lane that is still strewn with vehicles He urged all drivers to find an alternative route through Lidham Kelly: Is there any clear indication as to what caused the disaster' Sophie: Well, yes, Kelly They are starting to put together the accounts of the witnesses ah, here is Chief Inspector McManus Inspector, could you spare us a moment please'' InspectorM: Well,yes,justamomentthough Asyoucansee I have a lot on right now Sophie: Yes, thank you Now tell me, do you have any more information for us1? InspectorM: Yes, it seems, from what I can piece together so far from the statements that the witnesses have made, that the dn ver of a large articulated lorry lost control of his vehicle as he came down the road there Asyou reaware.itisaverysteep stretch of dual carriageway, and it would have been very difficult for the driver to bring his vehicle back under control coming down that hill There was a queue of traffic turning into Avalon Road from Batty Avenue They wouldn't have been able to do anything I'm sorry, I must get back to work Sophie- Yes, yes of course, Inspector Thank you for your time I also have with me Mr Ted Higgms, a local shopkeeper, who told us that he heard the lorry sounding its horn before the accident Ted: Well, I wasjust unloading my van outside the shop here, and I heard this horn, you know, much worse than an ordinary car horn, and it just went on and on, getting louder and louder, and then, I think I was still holding a box of tomatoes and, there was this huge lorry coming down the road, horn going and the lights on, travelling real fast I don't know, maybe about 80 or 90 mph, it came straight down through the lights right at the moment the traffic was turning into the main road, you know, Avalon Road from Batty Avenue It just seemed to pick up the cars as it, as it went along 1 tell you it was a real mess Sophie. Thank you Mr Higgms and, so back to you Kelly, in the studio Kelly: Thank you Sophie Anyone wanting fiirthennformation regarding those injured in the accident should ring St John's Hospital, which has set up a hotline, and the number is 0 1 7 1 - 3 8 9 - 1 7 7 8 I'll repeat that number 0 1 7 1 - 3 8 9 - 1 7 7 8 And now, with all the news of sport, here is Charles Oakden Narrator: That is the end of Section 2 You now have 30 seconds to check your answers to Section 2

(30 second pause) Now turn to Section 3

Section 3
Narrator: Section 3 Next, you will hear an interview on the radio Wnte a word or a short phrase to answer each of the questions numbered 22 to 28 First, you have some time to look at the Example and questions (10 second pause) Now listen to the interview, and answer Questions 22 to 28 Sue: Good afternoon and welcome to "Working Lives" My name is Sue Holt This week we continue our series by looking at a job that is often thought of as adventurous, exotic, and highly desirable We're going to take a behind-the-scenes look at the airline hospitality industry What is the reality behind the smart uniform and ever ready smile of the flight attendant1? We're lucky enough to have in the studio Juke Nevard, who works for British AirWorld, and is a senior member of the cabin crew staff Thank you for finding the time to speak to us I know that you must have a busy schedule Julie: My pleasure Yes, it is a very full-time job, but I think you realise that very early on in your career Sue: How long have you been involved in in-flight hospitality1' Julie: Well, I trained for a year at the British AirWorld Training School, and I'd already taken a Diploma in Hospitality and Tourism after Heft school so, al2 in all, about 5 years no, more like 6 years Sue: So your training was at college'' Julie: Well, yes, the preliminary training, but then the British AirWorld Training course in Manchester was a more specialised hospitality course I suppose you could call the Diploma my major professional qualification Sue: Isee Nowtellme,isthejobasglamorousasmostpeople believe'' Julie: Absolutely not' Oh, of course, there are many good things about the job You know, you never know where you might be going For example, I still get excited when I see the new roster for the first time Knowing I'll soon be off somewhere I haven't been before, on a new route The best thing, of course, is that all the time I'm meeting new people But people don't realise that what I get to see most of is the inside of hotel rooms, and most hotel rooms are pretty similar Also, it's like, I'm working, but the majority of my passengers are on holiday Sometimes it's hard to deal with all their demands There are times you just want to shout, "I'm doing my best, I've got ajob to do, leave me alone1", but that doesn't happen very often Sue: Then tell me, what is your main responsibility during a flight? Julie: That's hard to say really Well, we're responsible for all the needs and demands of each and every passenger, for up to 10 hours on some long haul flights Not to mention the safety of the plane and all the passengers I suppose, if I have to come up with a single answer, it'd be passenger comfort Sue: Do you find yourself going to the same places often"' Julie: There are four or five major destinations that we fly to more regularly than others Yes, I' ve got to know some cities very well Sue: Oh, really9 Which destinations are those7 Julie: Well, there's Pans, Frankfurt, Rome, Kennedy Sue: Kennedy Airport in in Los Angeles9 Julie: New York these are the most frequent destinations

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