For Sourcing & Vendor Management Professionals

May 13, 2011

Wipro Is A Leader Among Salesforce.com Implementation Service Providers

Excerpted From The Forrester Wave: Salesforce.com Implementation, Q2 2011
by Liz Herbert with John C. McCarthy and Mark Grannan

Wipro is A LeAder Among sALesforce.com impLementAtion service providers Wipro is a global leader in SFDC implementations and also the leader among the India-based firms. Wipro has worked on more than 90 SFDC implementations to date, including many large and complex rollouts. Wipros customer profile is a more complex salesforce. com environment, often with integration back to onpremises (such as SAP or Oracle). The firms greatest strength is its integration capabilities with Oracle, SAP, webMethods, and Tibco. See below for more information on Wipros current offering, strategy, and market presence.

Forrester Wave: Enterprise Salesforce.com Implementation, Q2 11

Risky Bets Strong Contenders Strong Performers Leaders

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Accenture Model Metrics Bluewolf Current oering Astadia Appirio CoreMatrix HCL Deloitte Wipro Infosys Cognizant

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Wipro, with a Forrester score of 3.70, is a Leader in this Forrester Wave. Market presence Weak Weak Strategy Strong
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Wipro Is A Leader Among Salesforce.com Implementation Service Providers

Sourcing & Vendor Management Professionals

Wipro Evaluation Overview

CURRENT OFFERING Client satisfaction Implementation life cycle Wipros overall average client reference score is 3.56 on a 5-point scale based on three references. Wipro has a broad range of consulting and implementation expertise for salesforce.com, from a strong process consulting group to strong technical implementation and development capabilities to ongoing support and management. Wipro has a breadth of capabilities around Salesforce.com, Force.com, AppExchange partners like BigMachines and Eloqua, and numerous other SaaS packages like Taleo and Ariba. Wipro also has a strong practice building custom applications on Azure. Wipro has resources well distributed throughout the globe that focus on SaaS delivery. Wipro has a strong industry focus in its SaaS offerings, including industryspecific templates in areas like BFSI and loyalty management for CPG/retail.

Skilled resources

Resources by geography Vertical expertise STRATEGY Planned investments

Wipro has an aggressive investment strategy around SaaS and cloud, including aggressive hiring, investment in technologies, and investment in its Wipro cloud offering, which serves to aggregate multiple SaaS solutions and deliver an integrated business process experience. Much of Wipros SaaS practice operates through time and materials or fixedfee pricing (across consulting services). Some areas include transactional or subscription-based pricing or KPI-based pricing. Wipro is one of only seven GSI for salesforce.com and is in a reseller relationship for salesforce.com in India. Wipro is a Premier Partner for salesforce.com. Wipros go-to-market strategy is through industry-specific expertise and IP, key partnerships, and penetration with existing Wipro clients.

Support for advanced pricing models Key partnerships

Go-to-market MARKET PRESENCE Large SaaS work Geographic mix of clients Financials

Wipro primarily focuses on midsize to large SaaS projects. Wipro has a well-rounded mix of geographies represented in its SaaS client mix. Wipro is a leading India-based IT consultancy with a growing, $40-million SaaS practice.

May 13, 2011

2011, Forrester Research, Inc. Reproduction Prohibited

Wipro Is A Leader Among Salesforce.com Implementation Service Providers

Sourcing & Vendor Management Professionals

executive summAry from tHe forrester WAve: sALesforce.com impLementAtion, Q2 2011 To help clients with complex, enterprisewide salesforce.com initiatives, Forrester recently evaluated the offerings of 11 leading service providers. In this 46-criteria evaluation of salesforce.com (SFDC) implementation services providers, we found that Accenture and Wipro lead the pack because of their practice maturity, depth and breadth of resources, and suitability for larger, more complex deployments. Specialists like Appirio, Bluewolf, Model Metrics, Astadia, and CoreMatrix also fared well in the evaluation due to their deep technology expertise and their heavy focus on SFDC projects. Global consultancy Deloitte scored high, boosted by its capabilities in larger, more transformational deals and its expertise in change management. India-based providers like Cognizant, Infosys, and HCL lead the market with IP-based solutions such as accelerators, prebuilt integrations, and prebuilt test scripts for SFDC.

Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. Forrester works with professionals in 19 key roles at major companies providing proprietary research, customer insight, consulting, events, and peer-to-peer executive programs. For more than 27 years, Forrester has been making IT, marketing, and technology industry leaders successful every day. For more information, visit www.forrester.com. 2011 Forrester Research, Inc. All rights reserved. Forrester, Forrester Wave, RoleView, Technographics, TechRankings, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective owners. Reproduction or sharing of this content in any form without prior written permission is strictly prohibited. To purchase reprints of this document, please email clientsupport@forrester.com. For additional reproduction and usage information, see Forresters Citation Policy located at www.forrester.com. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. 57791_wipro