VICTORIA S.

MIRABELLO
Wakefield, MA 01880 | 617.984.9150 | mirabellovs@gmail.com

SUMMARY
You know how more and more healthcare administrators find themselves faced with the dual challenges of juggling the overwhelming responsibilities to effectively manage the coordination of patient care while minimizing risk, lowering costs and maximizing efficiency? These conflicting, yet equally important priorities create the demand for greater coordination and communication. I solve this. I solve this by serving as the communications conduit between the patients, the healthcare administrators and the clinical teams. My strategy is a collaborative approach in forging trusting relationships with patients and staff to ensure that the quality of care delivered provides the best outcome for the patient. Highly proficient in all MS Office products, including: Word, Excel, PowerPoint, Outlook, and Access. Strong competence in Internet and database development and management Dreamweaver: web-design software managing department website and intranet Survey Monkey: web-based survey tool utilized for course evaluations

HEALTHCARE/BIOMEDICAL EXPERIENCE
NOVARTIS VACCINES & DIAGNOSTICS (NV&D)| CAMBRIDGE, MA 2010 PRESENT A division of Novartis Institute for Biomedical Research (NIBR), a global pharmaceutical research organization. Administrative Associate Provide overall administrative support to senior managers within the NV&D Global Procurement division. Perform manager designated projects, including gathering of information from various sources, preparing final reports, legal documents, and interfacing with stakeholders. PARTNERS HEALTHCARE, INC. | BOSTON, MA 2001 2010
An integrated health care system founded by Brigham & Womens Hospital and Massachusetts General Hospital that offers patients a continuum of coordinated care. Nine years of progressively increasing responsibility providing executive administrative support, project management, education/quality assurance, and community outreach activities for the clinical research community. Positions held: - Education & Quality Assurance Coordinator, 2004 2010 - Project Coordinator, 2003 2004 - Executive Assistant, 2001 2003 Responsibilities: Facilitated collaboration within the clinical research community to develop and foster key relationships with physicians, research fellows, senior faculty members, professional staff, and conference audiences.

Provided consultative sessions for clinical research teams about how the quality improvement process plays a vital role in assisting the researchers and their staff adhere to institutional policy and state/federal regulatory requirements. Conducted educational events to enhance and broaden the awareness of resources and services available to the clinical research community. Orchestrated various project-based initiatives including assisting in the redesign and development of a research ethics training program. Managed institution-wide education/outreach program for the implementation of HIPAA & the Privacy Rule and its affect on the conduct and oversight of clinical research. Oversight of mandatory certification courses in the Protection of Human Subjects for the investigator and their study teams to ensure compliance with institutional policy. Provided direct administrative support to division leaders.

Media/Communications Experience
CMP MEDIA INC. | WALTHAM, MA 1998 2001
Producers of High-Tech Media & Business Information for the Computer Networking Industry Marketing Research Coordinator Assisted marketing staff with product development research activities for a wide range of specialized online computer and technology magazines. Intermediary with key divisions for exchange and coordination of information on departmental policies and procedures required for project completion.

PEGASUS COMMUNICATIONS | WALTHAM, MA

1994 1997

Publisher/conference producers helping organizations apply principles of system dynamics for the building and sustaining of learning organizations. Marketing Assistant/Client Relations Administrative liaison and communications link for sales, marketing, and customer service divisions. Established key client relations for new business development in tandem with overall company marketing efforts.

EDUCATION
Northeastern University, Boston, MA Bachelor of Science, Leadership & Business Management Graduated summa cum laude (3.92 GPA)

PROFESSIONAL AFFILIATIONS
Institute for Healthcare Improvement (2011) Hospice & Palliative Care Federation of Massachusetts (2010)