KATOWICE

Clean, Green and Talent-Driven SSC/BPO/ITO Hub in Central Europe

CONFERENCE
September 29, 2011 10:00 a.m. - 4:30 p.m

Monopol Hotel, ul. Dworcowa 5 KATOWICE

Please R.S.V.P at krakow@amcham.pl

Katowice, the City of Remarkable Events

KATOWICE
Clean, Green and Talent-Driven SSC/BPO/ITO Hub in Central Europe
Date: 29 September 2011 Place: Katowice Venue: Monopol Hotel, ulica Dworcowa 5, Hosting Institutions: Katowice City, American Chamber of Commerce in Poland, Katowice Special Economic Zone, Association of Business Service Leaders in Poland

Conference Program
09:30 10:00 Registration 10:00 10:10 Official Opening Mayor of Katowice City Mr. Piotr Uszok, Paul Fogo, Board Member, American Chamber of Commerce in Poland 10:10 10:30 Katowice - an attractive outsourcing destination, Mateusz Skowroski, Mayors Plenipotentiary for Strategic Investors 10:30 10:50 The Place of the Outsourcing Sector in Poland. The Future of the Outsourcing Sector in Poland. Business Service Sector in Poland presentation Shared Service Centers, Business Service Sector and R&D centers in Poland Business Outlook Poland on the global map of information and business services Sector investment dynamics Risks and opportunities for sector growth Pawe Panczyj, Ernst & Young Business Advisory 10:50 11:35 Case Studies of Business Services in Poland and Major Opportunities Impacting Their Growth panel discussion Facilitator: Marek Suczyk, Kroll Ontrack Marcin Nowak, Delivery Centre Director IOS CapGemini Dave Gibson, General Manager, Fluor Jolanta Jaworska, Governmental Programs Director IBM CEE, IBM Pawe Tynel, Director Grants & Incentives Advisory Services, Ernst &Young Tomasz Jachna, Manager of Customer Service Development, Grupa ywiec

11:35 11:50 Coffee break 11:50 12:30 Polish Companies Looking for Opportunities and Cost Savings in Shared Service Centers/Business Process Outsourcing: - Ruch S.A. - Tauron S.A. - Katowicki Holding Wglowy S.A. 12:30 12:50 HR Employment flexibility. Effective Employee Motivation, - Rafa Kijonka, KA Business Development Director, Manpower 12:50 13:10 Potential of Silesian Universities for the outsourcing sector, - Jacek Frczek PhD, Silesian University of Technology 13:10 13:30 Sustainable Real Estate Solutions for the Outsourcing Sector, - Katarzyna Unold, Green Business Manager, Skanska Property Poland 13:30 14:20 Lunch break, Cristallo Restaurant, Monopol Hotel 14:20 15:50 Ernst & Young Workshops Shared Service Centres' Contribution to a CFO's role in the 21st Century - Jan Starzyk, Manager Advisory Department Ernst&Young - Marcin Walendowski, Consultant Advisory Department Ernst&Young
1. CFO - Scope of Competence and Expectations/ Requirements 2. What is an SSC? Definition, Functions, Implementation, Best Practices 3. SSC's - Case Study and Examples of Implementation

15:50 16:10 Katowice Special Economic Zone Opportunities for Outsourcing - Piotr Wojaczek, President of the Katowice Special Economic Zone 16:10 16:30 Growth in spite of crisis Investment in Poland - Paul Fogo, Board Member of the American Chamber of Commerce in Poland 16:30 16:45 Sweet surprise