MICHAEL RANDY GILBERT

Sleepy Hollow, IL 60118 (847) 922-7018 Michael_R_Gilbert1@msn.com

SALES AND MARKETING MANAGEMENT Results-generating sales executive with an MBA and a proven track record penetrating new markets, increasing sales and profits, and providing exemplary service to customers. Managementexperience hiring and training motivated sales professionals on effective sales strategies. Mentor and empower sales staff to drive revenue and profit growth and achieve corporate goals. Insurance/Finance Salesproperty/casualty and credit insurance, employee benefits, and finance products. Marketingdevelop strategic marketing plans, special sales incentive programs, service and product presentations, and test marketing pilot programs with a history of sustainable success. Customer Servicebuild respected business relationships with C-level executives at large and medium size companies, listening attentively to needs and developing solutions to reach objectives. Agency Accountingresolve agency problems with underwriting, audit disputes, process coverage adjustments. Interpersonal Qualitiesarticulate communication skills and effective problem solving techniques. Perform well in both team environments and self-directed situations. Apply new concepts quickly; eagerly accept increased levels of responsibility; motivated by challenges. PROFESSIONAL EXPERIENCE EULER Hermes American Credit Indemnity, member of Allianz Group, Lisle, IL 2000 to 2011 Assistant Vice President (4/06-1/11) Renew credit insurance contracts with existing client base throughout a six-state Midwest territory to maintain a $4 million book of business. Build and retain respected relationships with senior executives. Resolve customers' issues including credit terms and conditions, claims, trade finance, and underwriting issues. Consistently rank in the Top 20% for sales performance, renewing over 90% of existing book of business. Proven success winning sales incentive contests, all years. Train sales agents in product knowledge and proper positioning for the sale. Senior Sales Agent (2000-2005) Sold credit insurance for $2.66B company with 40% market share nationwide. Marketed services to senior executives. Protected clients' accounts receivables against bad debt losses, bankruptcy, political risk, slow payment. Increased book of business by 200%; renewed 90% of existing account base. GMAC Insurance, Southfield, MI 2005 to 04/06 Sales Consultant Specialized in selling over twenty property and casualty insurance products, employee benefits, and finance products to General Motors' automobile dealerships throughout Illinois. Motivated and trained dealer representatives on the benefits of GMAC insurance products and services. Chosen to implement / test market the new Garage Insurance Program based upon insurance expertise. Established a new territory in Illinois, capturing accounts from the competition. Developed and implemented effective marketing strategies to penetrate new territory. Navistar Financial Corporation, Rolling Meadows, IL 1998 to 1999 Area Account Executive Developed and maintained respected business relationships with truck and trailer dealers by designing marketing programs and providing exemplary customer service. Negotiated finance terms, interest rates, and agreement structure to obtain large volume fleet sales. Conducted financing/leasing workshops to educate dealer reps. Rebuilt declining territory by establishing new dealer sales incentive programs. Motivated, trained, and supported International Finance and Insurance Managers. Secured $60 million new finance business in 1999 and $50 million in 1998. Consistently honored with sales incentive awards for creating the company's largest producing territory.

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Associates Insurance Company, Dallas, TX 1995 to 1998 Regional Sales Manager 2000 Managed seven professional agents in selling property and casualty insurance for $92M insurance division of Fortune 500 company. Marketed services to senior level executives. Resolved customer problems regarding claims, underwriting, loss control, rating, audits, and billings. Developed and implemented new Dealership Insurance Program. Conducted training for sales agents. Generated revenues of $1.5M, increasing sales production 150%. Promoted within six months. John Deere Insurance Company, Moline, IL 1990 to 1994 Account Manager Prospected new customers and built lasting relationships with construction, auto, R.V., boat, and truck dealers. Increased book of business over 300%, turning around stagnant territory performance. Revitalized and renewed 95% of all accounts. Winner of sales incentive contest, 1993; 1994. Zurich-American Insurance Group, Schaumburg, IL 1987 to 1990 Agency Accounting Specialist Verified and controlled billings to Independent Insurance Agencies. Resolved agency problems regarding underwriting, audit disputes, and coverage adjustments. Managed $5 million in monthly billings. Member of Partners for Excellence team that evaluated department productivity and developed and implemented process improvements including a new billing system and improved communications. EDUCATION AND LICENSES DePaul University, Chicago, IL Master of Business Administration Concentration in Finance and Marketing Eastern Illinois University, Charleston, IL Bachelor of Science in Business Deans List Business Honor Society Professional Sales Seminars in Conceptual Selling, Strategic Selling, Counselor Selling, Versatile Salesperson, Integrity Selling, Sandler Sales System, Negotiate to Win, Managing Goal Achievement, Miller Heiman Illinois Property/Casualty Insurance License Illinois Life/Health Insurance License

REFERENCES Professional and personal references furnished upon request.