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CONDITIONS OF BOOKING
FAIR TRADING CODE: Crown Leisure Breaks Ltd. will endeavour to take every possible precaution to make your booking an enjoyable and
successful experience. When we accept your booking both parties (Crown Leisure Breaks Ltd. as the ‘company ‘, and yourselves ) undertake certain
responsibilities. The following conditions of booking are given to clearly explain the obligations each party has towards the other. Please read them
carefully as they are very important. By making a booking this means that you are accepting these conditions in full and without question.
42 – 28 days 30%
27 – 14 days 45%
13 – 7 days 60%
6 – 1 days 100%
The above scale of charges applies to the balance of your account and DAY EXCURSIONS – 100%
does not include any deposits made
8b. Excursions – A £10.00 charge will be made for cancelations of day excursions up to 3 weeks prior to departure. From 3 weeks to the departure date the
FULL amount will be charged.
9. Crown Leisure Breaks Ltd. Reserve the right to change tour or day excursion itinerarys due to unforseen circumstances. For example industrial action,
traffic or accident delays or adverse wheather conditions.
10. Liability. The company shall under no circumstances be liable for any loss, damage, additional expense, disappointment, frustration, injury or death
suffered by any passenger as a result of any breakdown, delay, change of route or accident in the course of the holiday, excursion or private hire booking,
caused other than by negligence of the company, its servants or agents.
11. IMPORTANT NOTE – EVENTS BEYOND OUR CONTROL. Compensation will not be paid for changes which result from situations beyond our
control. Examples of situations beyond our control include, but are not limited to, war or threat of war, civil strife, industrial disputes, natural disaster, bad
wheather, terrorist activity, technical problems with transport beyond our control or that of our suppliers, changes due to re-scheduling or cancellation of
flights by an airline or charterer and alteration of the airline or aircraft type. ( Please see your travel insurance cover for details of cover).
12. Complaints. If you have any claim or complaint they should be made in writing to the company’s office within 21 days of your return from that
journey.
13. Luggage. Your luggage should be restricted to one medium sized suitcase per passenger. The company can not accept any responsibility for lost or
damaged luggage unless it can be established that it was directly caused by the company’s negligence.
14. Lost property. This should be collected from our office within 3 months.
15. Late arrivals. We will under no circumstances be responsible for anyone arriving late at a pick up point or stop.
16. Disabled persons. Unfortunately we are limited as to the amount of assistance that we can give. Please contact our office for further information.
17. Unreasonable conduct. We will refuse a booking or terminate a passenger’s travel in the event of unreasonable conduct.