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Pergamon 2004 Elsevier Ltd. All rights reserved.
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Exploring Decision
Support and Strategic
Project Management in
the Oil and Gas Sector
BORIS ASRILHANT, Petrobras S.A.
MAUREEN MEADOWS, University of Warwick
ROBERT GRAHAM DYSON, University of Warwick
This article attempts to increase understanding of and long-term investments. They are required when
best practice in decision-making in strategic project a firm wants to achieve, sustain and renew its long-
management, as applied to the upstream oil and gas term objectives and prosperity. ‘Strategic projects are
sector. It describes what is meant by strategic pro- the vehicles through which a sound vision gets
ject management in that context, outlines the wide implemented and realised’ (Schoemaker, 1992). Stra-
range of techniques that can be applied to manag- tegic projects represent the core of corporate growth,
ing strategic projects, and explores the elements (or change and wealth creation. They are major invest-
dimensions) of the strategic project management ments, often involving high uncertainty, they com-
process, and the appropriateness of techniques in prise intangible benefits and promise attractive long-
facilitating strategic project management. It seeks term financial outcomes (Buckley, 1998). Strategic
to improve managerial understanding of strategic projects also motivate the creation, acquisition and
project management, by proposing a set of multidi- development of competencies (Foss, 1997) and com-
sciplinary elements framed by the balanced score- prise a collection of diverse options (Amram and Kul-
card’s (BSC) rationale, and investigating the extent atilaka, 1999).
to which techniques address the proposed set of
elements.
Strategic project management consists of two main
2004 Elsevier Ltd. All rights reserved.
stages: evaluation and control (Amram and Kulati-
laka, 1999). Evaluation involves framing (i.e. drawing
Keywords: Strategic project management, Upstream
up a strategic project after its inception), planning
oil and gas sector, Balanced Scorecard
and valuing a strategic project; evaluation ends with
the authorisation of the project. Control comprises
the management, review and redesign of a strategic
Introduction project through to its completion. Strategic projects
are considered to be managed successfully if they are
successfully completed, are financially successful and
It is widely accepted that the business environment
are successful for strategic (i.e. non-financial) reasons.
is changeable, uncertain and complex (Partington,
2000). Major changes have occurred as a result of the
growth of industrialised economies, the advent of This article aims to move towards best practice con-
privatisation programmes and deregulation trends, cerning decision-making in strategic project manage-
the reinforcement of shareholder power and the ment, as applied to the upstream oil and gas sector,
development of new information technologies (Oyon i.e. the research, exploration and production of crude
and Mooraj, 1999). oil and natural gas. It will explore the concept of stra-
tegic project management, the elements (or dimen-
In this context, strategic projects are essential, novel sions of the process) involved in the strategic project
European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004 63
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
management process, and the role of techniques in game theory (Smit and Ankum, 1993)), economic
facilitating strategic project management. value added (Stewart, 1994), balanced scorecard —
BSC (Kaplan and Norton, 1992) and intellectual capi-
In this article, elements are classified into three categ- tal (Bontis et al., 1999). As the balanced scorecard will
ories — context elements and content elements that be used as an analytical framework in later sections
describe the strategic project management process, of this paper, it will be introduced further at that
and outputs that describe the results of the process. point.
Elements are placed within the four perspectives pro-
posed by the Balanced Scorecard (financial, external On the one hand, the appropriateness of techniques
environment, internal business, and learning and to address the elements involved in strategic project
innovation). In addition, techniques applied to man- management would seem to be limited (Mooraj et al.,
aging strategic projects are separated, for simplifi- 1999). Most elements involved in strategic project
cation, into evaluation and control techniques. management are multidisciplinary and not always
quantifiable (Becker, 1983). Techniques tend to focus
This article begins with a description of the tech- on aspects that are easily quantified.
niques applied to managing strategic projects. The
research methodology for the study is then intro- On the other hand, as firms adopt recently-developed
duced, before describing the results of the interviews techniques for managing their businesses, managers
under a number of headings (defining strategy and are forced to develop a practical understanding of
strategic projects; evaluating and controlling strategic each technique (Brewer et al., 1999). However, for a
projects; elements for evaluation and control; and a number of reasons such techniques are often not
balanced set of elements). Techniques and elements implemented. First, managers resist adopting new
involved in strategic project management are then procedures. Second, recently-developed techniques
matched. The last section presents the conclusions are often complex (Slater et al., 1998). Third, there is
and future research directions. no scientific evidence of a positive cost–benefit analy-
sis arising from their application (Oyon and
Mooraj, 1999).
Techniques for Strategic Project There is a gap between what managers want from
recently-developed techniques and what these tech-
Management niques are designed to offer (Amram and Kulatilaka,
1999). Managers recognise the limitations of quanti-
There is a wide range of techniques available for tative analysis, use techniques such as NPV as a mere
managing strategic projects. Prior to introducing ‘organisational ritual’ (Slater et al., 1998), and add
these techniques, the term ‘technique’ needs clarifi- their judgement and intuition (Ward and Grundy,
cation. Technique is a generic term, and involves 1996).
models and methods (Chapman, 1997). Techniques
are applied by decision-makers in managing an indi- As the gap widens, techniques are excluded, and
vidual project or a portfolio of projects to help them managers make subjective decisions (Amram and
‘deal with the complexities of the project process’ Kulatilaka, 1999), sometimes as ‘an excuse for retreat
(Dawson, 2000). Under the organisational knowledge into untested intuition or ‘acts of faith’’ (Ward and
framework, techniques are defined as individual, Grundy, 1996). As a result, managers tend to associ-
explicit knowledge (Cook and Brown, 1999). ate a project’s success with their superior ability and
a project’s failure with bad luck (McGrath, 1999).
Here, techniques are divided into traditional and
recently-developed techniques. Traditional tech-
niques include accounting and financial measures
(return on investment, net income, payback period, Research Methodology
internal rate of return, net present value —NPV,
cost–benefit analysis, leveraged NPV and human Strategic project management is a complex, value-
resource accounting), sensitivity analysis, techniques creating process to assure long-term corporate suc-
that incorporate uncertainty (risk-adjusted NPV, cess, and hence there is a need for techniques to act
decision-tree analysis, risk analysis, forecasting, scen- as value creation facilitators. It is therefore important
ario analysis, contingency analysis and simulation), to understand the strategic project management pro-
and techniques that deal with some degree of math- cess, define the elements involved in it, and identify
ematical complexity (optimisation, capital and man- the role of techniques in facilitating such a process.
power rationing, cost management, scheduling and
progress measurement). Managers are also being In order to explore these issues, nine semi-structured
exposed to recently-developed techniques to support face-to-face recorded interviews were carried out
project management, including real options with a diverse group of managers holding top and
(Bowman and Moskowitz, 1998) (sometimes inte- medium positions in a single company in the
grated with utility functions (Kasanen, 1994) and upstream oil and gas sector. The upstream oil and
64 European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004 65
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
environmental impact. On the other hand, inter- stances and replaced by more attractive strategic pro-
viewees with a financial background felt that finan- jects.
cial results are fundamental, even if they are indirect.
However, strategic projects are usually not effectively
During the interviews, an important question was controlled. Three main reasons were advanced for
posed: is it possible to link strategic results to finan- this. First, control is in itself a difficult matter. Sec-
cial ones? Interviewees recommended building a ondly, planning is usually not suitably performed
bridge among different perspectives, including the and directly affects a strategic project’s overall per-
financial one; this is discussed later via the Bal- formance. Finally, there is often an inadequate
anced Scorecard. regime of managerial compensation. Beyond this, a
strategic project must be accurately and continuously
Some interviewees felt that the process of evaluating controlled to guarantee successful outcomes. Time,
a strategic project starts by identifying a strategic effort and resources are seen as the key variables in
opportunity associated with a number of expected controlling strategic projects. Effective control has the
results. A strategic opportunity motivates the concep- power to dynamically execute, transform and adapt
tion of one or more strategic projects. If a company a strategic project. If a company is sufficiently skilful
has both the basic resources and capabilities (or is and organised to proactively seek new targets, then
able to obtain them within a reasonable time), and it might be able to accomplish effective control.
also allocates its best resources to realise the planned
actions, it has the needed competencies to create,
acquire, maintain and renew a competitive advan- Elements for Evaluation and Control
tage. In order to acquire a strategic opportunity, a
company participates in auctions and bidding pro-
cesses, among others, and also establishes an effective During the interviews, a range of elements (or dimen-
interaction within the company and between the sions of the project process) involved in the evalu-
company and its peers. During the acquisition of a ation and control of strategic projects were identified
strategic opportunity, the strategic project is the and defined. Many elements were suggested by inter-
instrument used to build a relationship based on viewees, but in order to generate an appropriate set
mutual faith, in order to exchange ideas, reinforce a of elements it is advantageous to examine the level
suitable image and prospect a profitable market pos- of importance of each element so that non-pertinent
itioning. elements are excluded and the key ones are kept.
Elements were thoroughly examined in order to
assess the extent to which they should be included,
A strategic project can be controlled by checking and whether any element should be combined, elim-
whether goals are attained, actions are performed as inated or restated, along with the examination of
planned, and results are successfully achieved. The potential interrelationships amongst them (Dyson
development of a certain number of actions allows a and Foster, 1983). The argument for reducing a num-
company to achieve a strategic project’s expected ber of elements to a necessary set of relevant
results successfully. The process of control usually elements is extensively addressed in the scenario
corrects eventual deviations from the desired values analysis technique (Schnaars, 1998).
during a project’s implementation. However, correc-
tive action might not be effective, as some changes As a result, an aggregated list of the relevant
are irreversible. elements and their operational definitions emerged
from the interviews, based on a ranking of the most
Although a continuous, systematised re-evaluation of important elements. Twenty-five relevant elements
a strategic project should have been carried out from involved in each of strategic project evaluation and
its inception, a company must have a proactive atti- control were thus drawn from the interviews (50
tude in order to transform its future. A reactive, tra- elements in total). The evaluation elements include a
ditional performance measurement system is not wide range of sources of uncertainty, corporate and
unconditionally insufficient; a proactive approach is competency alignment, financial capability and lever-
also necessary to accomplish effective strategic pro- age, and a diverse number of project impacts. The
ject control. Some interviewees added that a strategic control elements include a wide range of project scan-
project’s diffusion within the organisation, effective ning and monitoring elements, customer and
managerial involvement, changes in the organis- employee satisfaction, employee and technological
ational routines and continuous training are also development and a number of project targets.
requirements for effective control.
66 European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
gas sector exerted some influence on the selection of Summarising the above discussion, the notion of ‘bal-
such elements. For this reason, it is necessary to ance’ given by the BSC was used as a background
examine whether these elements are supported theor- for creating a framework in order to assess the cover-
etically and the extent to which they are general and age of the proposed elements. The balanced sets of
comprehensive. A correspondence was therefore elements involved in strategic project evaluation and
sought between these elements and theory. The pro- control are presented, respectively, in Tables 1 and 2.
posed elements were researched in the literature to
ensure their completeness and credibility. It emerged At the evaluation stage, the elements span the finan-
that the sets of evaluation and control elements pro- cial, external and internal perspectives, but there is
posed by this investigation have a strong correspon- little scope for learning and innovation. The content
dence with diverse, sound bodies of literature. elements are reasonably confined to the internal busi-
ness perspective. At the control stage, the content
In order to investigate the extent to which the elements transfer to the learning and innovation per-
elements are general and comprehensive, they were spective, as any content development occurs as a
placed within the four perspectives proposed by the result of learning and innovation. Hence, the
BSC (Kaplan and Norton, 1992) according to three elements span all four perspectives. The identified
categories of elements (context elements and content elements thus appear to have a justifiable balance
elements (Pettigrew, 1997) and outputs (Dyson and across the process and its outputs.
O’Brien, 1998)), as suggested by the interviews and
detailed in the following paragraphs. The balanced
scorecard (BSC) is a technique for setting corporate
goals and measures in order to allow a firm to achi- Techniques and Elements: A Mapping
eve superior performance and long-term success. The
BSC looks at multiple, long-term measures in order Having introduced a balanced set of elements
to eliminate the short-term bias and overcome the involved in strategic project management, this sec-
reliance on solely financial measures. The BSC assists tion examines the extent to which techniques for
managers in making the corporate vision clear to all managing strategic projects address the proposed set
parties within the organisation, communicating and of multidimensional elements. For simplification,
aligning strategies with the corporate objectives, techniques were separated into evaluation and con-
planning the business, and learning (Kaplan and trol techniques, and then mapped onto the set of
Norton, 1992). elements involved in strategic project management.
This mapping is presented in Appendices 1 and 2,
The BSC refers to a balanced set of multi-perspective and reveals the extent to which techniques address
measures (or outputs), that drives a firm to superior strategic project management.
performance. In this study, the notion of ‘balance’ is
transferred from the BSC to a balanced set of As shown in Appendices 1 and 2, the research find-
elements involved in strategic project management, ings indicate that there is not a perfect match
thus providing a ‘balanced framework’ for the stra- between techniques and the proposed set of
tegic project management process. The proposed elements. Techniques are not individually sufficient
elements were distributed through the four perspec- to address all elements involved in managing stra-
tives (financial, external environment, internal busi- tegic projects, and even a subset of techniques can
ness, and learning and innovation) indicated by the only give partial support to the process.
BSC. The rationale is that a balanced management
process is necessary to secure success across a bal- Although techniques are insufficient in themselves to
anced range of performance measures. The concept tackle all evaluation elements, a combination of some
of balanced outputs suggested by the BSC was, there- of these techniques is able to tackle a great number
fore, not only associated with the outputs of strategic of elements. Summary measures, such as NPV and
project management, but was also carried over to the IRR, address almost the same realm of elements. Tra-
process elements involved in strategic project man- ditional techniques that incorporate uncertainty, such
agement that drive the outputs. as scenario analysis, address another domain of
elements.
Besides placing the proposed elements within the
perspectives proposed by the BSC, the elements were Techniques are also individually insufficient to tackle
also classified according to three categories: context control elements in their entirety. However, these
elements, content elements and outputs. Context and techniques extensively address the elements involved
content elements are part of the strategic project man- in strategic project control. The complete set of tech-
agement process. In accordance with the 2000 PMI niques listed includes some favouring a traditional,
Guide to the Project Management Body of Knowl- prescriptive approach based on objective, quantifi-
edge, these elements are the influential elements that able measures (such as capital rationing and financial
affect the achievement of a strategic project’s outputs. performance monitoring); it also includes some with
Outputs represent the ultimate results of a specific a prescriptive approach that has the additional fea-
process. ture of being descriptive (such as the balanced score-
European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004 67
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
Content Feasibility
Timescale
Durability
Flexibility
Content
card and intellectual capital). Traditional techniques, tegic project management process is described. In
which are usually adopted by organisations for con- addition, 50 elements (or dimensions of the process)
trolling projects, do not address most of the underly- are identified, and these are shown to be supported
ing elements, and are therefore insufficient on their by previous research and theory related to the stra-
own, as traditional measurement systems originate tegic project management field.
from the accounting and financial domains, and
therefore favour a control bias (Kaplan and Norton, According to the interviews, strategic projects are
1992). considered to be crucial to capture a strategic opport-
unity, and have an impact on the company in the
long run. Strategic projects are perceived as high-risk
projects, and interviewees suggested bridging the
Conclusions and Future Research financial perspective with other perspectives. The
Directions process of evaluating a strategic project includes the
allocation of a company’s best resources and capabili-
A wide array of techniques is available to support ties to realise the planned actions in order to create
the strategic project management process, ranging and acquire a competitive advantage. The process of
from the traditional such as NPV and risk analysis, to controlling a strategic project aims to check whether
the contemporary such as real options and economic goals are attained, actions are performed as planned
value added. The strategic project management pro- and results are successfully achieved. However, a
cess is a complex, value creating process aimed at reactive control is not sufficient. A company must
assuring long-term corporate success. Through a set have a proactive attitude to transform its future
of interviews carried out with a diverse group of through managerial involvement, change in organis-
managers in the upstream oil and gas sector, the stra- ational routines, and continuous training.
68 European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
Elements involved in strategic project management financial performance monitoring, and descriptive
are categorised by context, content and output. Ideas techniques such as the balanced scorecard.
from the balanced scorecard are transferred from per-
formance measurement, to test the balance of the The tentative conclusions outlined here raise further
strategic project management process. questions around which techniques have proved
their worth in practice, and whether all the elements
are equally important within the strategic project
In the final section of the paper, techniques are management process, or whether a subset of
mapped onto the elements to describe the extent to elements can be identified as critical to successful
which techniques address these elements. It is shown strategic project management. A further question
that there is not a one-to-one match between tech- would be whether management recognise and focus
niques and elements, and individual or a small num- on the critical elements, and finally which techniques
ber of techniques can only lend partial support to the can support the key elements and thus facilitate suc-
strategic project management process. It can thus be cessful strategic project management. These ques-
conjectured that the richness of the process demands tions are the subject of further research.
the deployment of a rich array of techniques. The
proposed set of techniques for managing strategic
projects include financially oriented techniques such Acknowledgements
as NPV, process oriented ones such as scenario analy- The authors are grateful to the managers who anonymously
sis, prescriptive ones such as capital rationing and co-operated with the investigation undertaken.
Appendix 1
Evaluation element
European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004 69
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
Evaluation element
70 European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
Appendix 2
Connection of Control Techniques with Control Elements
Control element
European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004 71
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
72 European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004
DECISION SUPPORT AND STRATEGIC PROJECT MANAGEMENT
ROBERT GRAHAM
DYSON, University of
Warwick Business School,
Coventry CV4 7AL, UK.
E-mail:
robert.dyson@wbs.ac.uk
European Management Journal Vol. 22, No. 1, pp. 63–73, February 2004 73