BOI Annual Report-2010

yeQke Dee@]He Fbef[ee BANK OF INDIA
Jeeef<e&ke efjhees& | Annual Report | 2009-2010
DeOe#e SJeb eyebOe efveosMeke

kee JeeJe
CHAIRMAN AND MANAGING DIRECTORS

STATEMENT
efHee MesejOeejkeeW,
Dear Shareholders,
Je<ee&vle 31 ceee& 2010 kes efueS DeeHekeer ceneve mebmLee keer Jeeef<e&ke efjHees& Hemlegle
kejles ngS cegPes neefo&ke Hemevvelee nes jner nw~
It is indeed a privilege to present the Annual Report of your

great institution for the year ended 31st March,2010.
Je<e& 2009-10 ceW peyeefke keg eeveelceke Deewj meblegefuele megOeej ngDee nw efHej Yeer
efJeMJe kee Ske ye[e efnmmee 2008-09 keer ceneceboer kes HeYeeJe mes ue[]Ke[eee ngDee
Lee~ keg DeLe&JeJemLeeDeesb ceW ceewefke SJeb jepekees<eere Heeslmeenve Oeerjs-Oeerjs JeeHeme
efueee pee jne Lee Deewj efvepeer GHeeesie cebo yevee ngDee Lee, nce Yeer keg keeJeeW
kes mee#eer jns nQ~ Je=ef SJeb efmLejlee efJeefYevve #es$eeW ceW efYevve jner nw~ mejkeejeW SJeb
kesvere yeQkeeW kee Oeeve DeeHeoe HeyebOeve mes megOeej HeyebOeve Deewj Ske meblegefuele Je=ef
keer Deesj kesefvle ngDee nw~
While 2009-10 saw some selective and modest recovery, larger

part of the world was still reeling under the impact of 2008-09
the Great Meltdown. As the Monetary and Fiscal stimulus
was slowly getting withdrawn in some economies and private
consumption remaining sluggish, we have witnessed some
setbacks. Growth and stability has been different in different
regions. The attention of the Governments and Central Banks
has moved from managing the crisis, to managing the recovery
and a balanced growth.
meblegefuele megOeej nesves kes yeeJepeto, JewefMJeke ceseesFkeevee@efceke JeeleeJejCe ef<keesCe

DeYeer Yeer kecepeesj Deewj Deefveefele yevee ngDee nw~ keg efJekeefmele DeLe&JeJemLeeDeesb
keer jepekees<eere efmLeefle ueeske$e+Ce kes keejCe Kejeye ngF& nw~ yesjespeieejer keer oj
DeYeer Yeer Ge nw~ efJelleere efmLejlee Heoeve kejves keer efeblee DeYeer Yeer otj veneR ngF&
nw~ etjesHe SJeb efJeMJe kes keg Deve efnmmeeW ceW eefo neue ner ceW ngS efJekeeme ceW eefo
keesF& mebkesle nw lees Yeer nce Gefele He mes DeeMJemle nes mekeles nw efke leerJe Je=ef Deewj
Des efove YeefJe<e ceW DeYeer otj nw~
In spite of modest recovery, the global macroeconomic

environment outlook is still fragile and fluid. Fiscal conditions of
some advanced economies has deteriorated with burgeoning
public debt. Unemployment rate still remain high. The concerns
for enduring financial stability are still not over. If the recent
developments in Europe and some other parts of the world are
any indication, we may be reasonably sure that the olden days
of fast growth and well being is still far away in the future.
efJekeefmele DeLe&JeJemLeeDeesb kes efJeHejerle SefMeee ceW efmLeefle yesnlej jner nw etbefke
mecemeeDeesb Hej efveeb$eCe peuoer Deewj yesnlej nes ieee~ eerve Deewj Yeejle kes meeLe
efmLeefle Ske yeej efHej Heieefle HeLe Hej Deiemej nw~ Yeejleere DeLe&JeJemLee efpemeves
2009-10 keer efleere efleceener ceW Ske cepeyetle megOeej kees osKee Lee, kece Je<ee& kes
Heefleketue HeYeeJe Deewj ke=ef<e GHepe ceW keceer kes keejCe leermejer efleceener ceW vejceer jner~
Je<e& 2009-10 kes oewjeve mekeue Iejsuet GlHeeo ceW 2008-09 kes 6.7 HeefleMele keer
leguevee ceW Je=ef keer oj 7.4 HeefleMele jner~
In contrast to advanced economies, the situation in Asia has

been better as it came to grips with the problem easier and
better, with China and India once again continuing on the growth
path. Indian Economy which saw a strong recovery during the
second quarter of 2009-10, experienced moderation in Q3 due
to adverse impact of a deficient rainfall and decline in Agricultural
output. The GDP registered a growth rate of 7.4 percent during
2009-10, against 6.7% growth rate during 2008-09.
Je<e& 2009-10 kes efueS Deeweesefieke GlHeeove ceW megOeej keer efmLeefle 10.4 HeefleMele
Je=ef oj kes meeLe cepeyetle yeveer ngF& nw~ ueieeleej 13 cenerves keer efiejeJe kes yeeo
efveee&le #es$e ceW Yeer veJebyej 2009 mes efHej mes Geue Deeee nw~ efJelleere yeepeejeW ceW
efmLejlee osKeer ieF& nw Deewj FefkeJeer yeepeej ceW cepeyetle Geue osKeer ieF&~ leLeeefHe
Je<e& kes DeefOekeebMe efnmmes ceW yeQke $e+Ce keer Je=ef Oeerceer jner~ cege mHeerefle pees Je<e&
2009-10 keer Henueer ceener ceW GuuesKeveere He mes kece jner (eneB leke efke petve
mes Deiemle leke keer DeJeefOe ceW vekeejelceke jner), Je<e& keer otmejer ceener ceW Keeeevve
cetueeW ceW Je=ef kes keejCe lespe Je=ef osKeer ieF&~ Leeske cetue metekeebke ([yuetHeerDeeF&)
pees Deketyej 09 ceW 1.46 HeefleMele Lee, ceee& 2010 ceW lespeer mes ye{kej 9.90% nes
ieee~ cegemHeerefle keer mebYeeJevee kees efveebef$ele kejves kes efueS Yeejleere efj]peJe& yeQke
kees Je<e& kes Deble kes efueS meerDeejDeej Deewj jsHees ojeW ceW Je=ef kes meeLe meKle ceewefke
GHeeeeW kee meneje uesvee He[e~
Recovery in the Industrial production remained robust with 10.4

percent growth rate for the year 2009-10. The Exports Sector
also bounced back since November, 2009 after falling for 13
successive months. The Financial Markets have seen stability
and equity market has experienced a strong rebound. However,
Bank Credit growth remained subdued for most part of the
year. Inflation, which remained significantly low during the first
half of 2009-10 (even negative during June to August period),
witnessed sharp increase during the second half due to rise in
food prices. The headline WPI inflation which was 1.46 percent
in October,2009 rose sharply to 9.90% in March,2010. In order
to contain inflationary expectations, Reserve Bank of India had
to resort to Monetary tightening measures in terms of increase
in CRR and Policy rates towards the year end.
eeefHe Je<e& kes oewjeve HeeHle Je=ef keer ieefle kes YeefJe<e ceW Deewj meg{ nesves keer
mebYeeJevee nw efkebleg JewefMJeke megOeej Heefeee kes mLeeefelJe kes yeejs ceW DeefveefMelelee
Although the growth momentum gained during the year is

likely to gain strength in future, certain downside risks remain
efvepeer GHeYeeskelee ceebie ceW Oeerceer ieefle mes megOeej meceie yeele oj ceW OeerceeHeve Deewj
Je=ef Heefeee ceW jepekees<eere SJeb ceewefke meceLe&ve GHeeeeW ceW efveJeeme HeYeeJe mes keg
DeOeescegKeer peesefKece yeves ngS nQ~
in terms of uncertainty about the durability of Global recovery

process, low recovery in private consumption demand, slow
down in overall Savings rate and impact of exit from Fiscal and
Monetary supportive measures on growth process.
Je<e& 2009-10 kes oewjeve DeeHekes yeQke ves . eej ueeKe kejes[ kes efceefele keejesyeej
kees Heej kej Ske eeoieej meHeuelee HeeHle keer nw~ yeQke ves DeHevee JewefMJeke keejesyeej
. 4,01,079 kejes[ Hej Hengbeekej 19.9 eefleMele keer Je=ef ope& keer nw~ kegue
peceejeefMeeeB 21.1 HeefleMele ye{kej . 2,29,762 kejes[ nes ieF& Deewj mekeue
Deefiece 18.4 HeefleMele ye{kej 1,71,317 kejes[ Hengbe ieS Iejsuet Heefjeeueve ceW
DeeHekes yeQke ves peceejeefMeeeW kes ceeceues ceW yeQefkebie HeCeeueer keer Je=ef mes peeoe
keee&efve<Heeove efkeee nw Deewj Fme Hekeej peceejeefMeeeW ceW Gmekee ceekex Mesej ceee&
2009 kes 4.13 HeefleMele keer leguevee ceW ye{kej ceee& 2010 ceW 4.19 HeefleMele nes
ieee~ Iejsuet mekeue peceejeefMeeeW ceW 23.3 HeefleMele keer Je=ef ngF& Deewj Iejsuet $e+Ce
ceW 17.2 HeefleMele keer Je=ef ngF&~ DeeHekees en peevekej Hemevvelee nesieer efke keemee
peceejeefMeeeW ceW DeeHekes yeQke ves 27.2 HeefleMele keer Je=ef ope& keer nw~
During 2009-10, your Bank exceeded the Milestone of Rs. Four

lakh crore in Business Mix. The Global business of the Bank
registered a growth of 19.9% to reach Rs.401,079 crore. Total
Deposits went up by 21.1percent to reach Rs. 2,29,762 crore and
Gross Advances went up by 18.4 percent to reach Rs. 1,71,317
crore. In Domestic Operations, your Bank has performed above
the Banking Systems growth in Deposits, thereby improving
its market share in Deposits from 4.13 percent in March,2009
to 4.19 percent in March,2010. Domestic Aggregate Deposits
grew by 23.3 per cent and Domestic Credit grew by 17.2 per
cent. You will be happy to know that your Bank recorded a
growth of 27.2 percent in CASA deposits.
Je<e& 2009-10 kes efueS yeQke kee Heefjeeueve ueeYe ieleJe<e& kes . 5457 kejes[ kes
efJe . 4705 kejes[ jne Deewj efveJeue ueeYe iele Je<e& kes 3007 kejes[ keer
leguevee ceW . 1741 kejes[ jne~ yeQke kee ueeYe cegKele: efveJeue yeepe ceeefpe&ve
ceW keceer kes keejCe HeYeeefJele ngDee keeeWefke Je<e& kes HeejbefYeke efnmmes ceW Ge ueeiele
keer peceejeefMeeeB ueer ieF& Deewj DeefieceeW Hej Deee ceW keceer ngF&~ Heefleketue yeepeej
HeefjefmLeefleeeW kes keejCe kees<eeieej Deee ceW efiejeJe ngF& Deewj Gelej SveHeerS
HeeJeOeeveeW mes Yeer ueeYe kee mlej HeYeeefJele ngDee nw~ leLeeefHe eefceke DeeOeej Hej osKee
ieee efke eewLeer efleceener ceW Heefjeeueve Deewj efveJeue ueeYe oesveeW leermejer efleceener mes
Gelej jns~
The Operating Profit of the Bank for the year 2009-10 stood at
Rs.4705 crore as against Rs.5457 crore last year and the Net
Profit stood at Rs.1741 crore as compared to Rs.3007 crore
for last year. The Banks Profit was impacted by drop in Net
Interest Margin mainly because of high cost deposits picked up
during the earlier part of the year and decline in the yields on
advances. The fall in Treasury income due to adverse market
conditions and higher NPA provisions also affected the profit
level. However, seen on a sequential basis, both operating and
net profit for Q4 has been higher than that of Q3.
DeeHekes yeQke kes Heeme ceee& 2010 kes Deble ceW 12456 kejes[ keer Meg ceeefueele meefnle
Ske cepeyetle Hetbpeer DeeOeej nw Deewj 12.94 HeefleMele keer HetbpeerHeee&Hlelee (yeemesue II)
nw~ yeQke keer efveJeue ceeefueele ceee& 2009 kes 11144 kejes[ mes ye{er nw DeLee&le
11.8 HeefleMele~ Heefle kece&eejer keejesyeej kes efnmeeye mes ceeHeer ieF& GlHeeokelee ceW
Gkele keefLele DeJeefOe kes oewjeve GefuueefKele Je=ef neskej . 8.33 kejes[ mes 10.11
kejes[~
Your Bank has a robust capital base, with a Net Worth of

Rs.12456 crore and Capital Adequacy Ratio (Basel II) of
12.94 percent at the end of March 2010. The Banks Net
worth increased from Rs.11144 crore in March,2009, i.e. by
11.8 percent. The productivity as measured by per employee
business has improved substantially from Rs.8.33 crore to
Rs.10.11 crore during the aforesaid period.
cegPes en metefele kejles ngS Hemevvelee nw efke DeeHekes yeQke kes efveosMeke ceb[ue ves 70
HeefleMele keer oj mes ueeYeebMe Ieesef<ele efkeee nw~
I am also happy to inform that the Board of Directors of your

Bank has declared a Dividend at the rate of 70 per cent.
Je<e& kes oewjeve, DeeHekes yeQke ves hetbpeer heee&hlelee kes efueS FveesJesefJe HejHesegDeue [s
Fvm^ceW (DeeF&Heer[erDeeF&) kes peefjS efej-I Hetbpeer kes He ceW . 325 kejes[ Deewj
DeHej efej-II yeeb[ kes ceeOece mes . 2000 kejes[ Je Ske Deer oj Hej SceerSve
keee&ece kes Debleie&le etSme[er 500 efceefueeve meHeueleeHetJe&ke pegeS nw~
During the year, your Bank has raised Rs.325 crore by way of
Innovative Perpetual Debt Instrument (IPDI) as Tier I capital
and Rs.2000 crore by way of Upper Tier II Bonds to strengthen
capital adequacy. Apart from this, the Bank also successfully
raised USD 500 million under MTN programme at a fine rate.
DeeHekee yeQke meeceeefpeke GllejoeefelJe kees Hetje kejves ceW meowJe DeieCeer jne nw~
HeeLeefcekelee #es$e kes efueS yeQke kes GOeej ceW 25.7 HeefleMele keer Je=ef ngF& pees efveJeue
meceeeesefpele yeQke $e+Ce kee 46.38 nw Deewj Yeejleere efj]peJe& yeQke eje efJeefveefOee&jle
40 HeefleMele kes ceeveob[ mes DeefOeke nw~ keeHees&js meeceeefpeke GllejoeefelJe kes He ceW
yeQke ves DeYee veeme kes Debleie&le 5 kesveW Hej efJelleere mee#ejlee Deewj $e+Ce HejeceMe&
kesv mLeeefHele efkeS nQ~ DeeHekes yeQke ves efMeef#ele yesjespeieejeW kees HeefMe#eCe osves kes
Your Bank has always been at the lead in fulfilling social

obligation. The Banks lending to Priority Sector increased by
25.7 percent and constituted 46.38 percent of Net Adjusted
Bank Credit, which is above the 40 percent norm prescribed by
the Reserve Bank of India. As a Corporate Social Responsibility,
the Bank has set up Financial Literacy and Credit Counselling
Centres at 5 Centres under the trust Abhay. Your Bank
efueS 24 mLeeveeW Hej mej jespeieej HeefMe#eCe mebmLeeve ([meser) Keesues nQ~ DeeF&er
Henue kes meeLe efJelleere meceeJesMeve DeefYeeeve Je<e& kes oewjeve efJelleere meceeJesMeve kee
efJemleej efkeee ieee efpemekes HeefjCeecemJeHe veesefeue KeeleeW keer kegue mebKee ye{kej
32.63 ueeKe nes ieF&~
has also opened training Centres Star Rojgar Prashikshan

Sansthan (RUDSETI) at 24 places for imparting training to
educated unemployed youth. Financial Inclusion drive with IT
initiative has been expanded during the year which resulted in
the total number of no-frill accounts being expanded to 32.63
lakh accounts.
SmeSceF& #es$e ceW GOeej osves nsleg, SmeSceF& MeeKeeDeesb keer mebKee 50 mes ye{ekej 100
kej oer ieF& leLee SmeSceF& eje DevegYeJe keer pee jner keef"veeF&eeW kees otj kejves kes
efueS meYeer Deebeefueke keeee&ueeeW ceW nye keer mLeeHevee keer ieF&~ yeQke ves DeHeleeefMele
leLee DevesHeef#ele keef"veeF&eeW kee meecevee kejves kes efueS Yeejleere efj]peJe& yeQke leLee
Yeejle mejkeej kes efJeefYevve GerHeve meefnle SceSmeSceF& GOeejkelee&Deesb kees meneelee
leLee t Heoeve keer nw~
In order to facilitate lending to SME segment, number of

SME branches has been increased from 50 to 100 and SME
hubs have been set up at all Zonal Centres to address the
problems faced by the SMEs. Bank has also extended reliefs
and concessions to MSME borrowers in tune with the various
stimulus packages announced by Government of India and
Reserve Bank of India to help them cope up with the sudden
and unexpected hardships.
DeeHekes yeQke keer HengBe ceW Je=ef ueeves nsleg 173 veF& MeeKeeSb Keesueer ieF& leLee 13
efJemleej Heue kees MeeKeeDeesb ceW HeefjJeefle&le efkeee ieee Fme Hekeej ceee& 2009
keer meceeefHle Hej Iejsuet MeeKeeDeesb keer mebKee 3021 mes ye{kej ceee& 2010 keer
meceeefHle Hej 3207 nes ieF&~ ye=no ceOe keeHeesjs, efJeosMeer JeeHeej, SveDeejDeeF&,
SmeSceF& leLee Kegoje Keb[eW kees efceueekej efJeefMe< DeeJeMekelee Jeeues ueeYeeefLe&eeW keer
DeeJeMekelee Hetefle& kes efueS yeQke ves 201 efJeMes<eerke=le MeeKeeDeesb kees Keesuee~
To enable your Bank to increase its reach, 173 new branches

were opened and 13 extension counters were converted
to branches, thus increasing Domestic outlets to 3207 in
March,2010 from 3021 as at March end 2009. The Banks
delivery channels include 201 specialised Branches catering
to the specific needs of target beneficiaries, including Large
and Mid Corporates, Foreign Trade, NRIs, SMEs and Retail
segments.
Jele&ceeve GlHeeoeW keer cetueJe=ef ceW Henue kejles ngS Fme Je<e& oes veS GlHeeo `mej
megj#ee yeele yeQke Keelee' leLee `mej ueeYe meer[er Keelee' DeejcYe efkeS efpemekeer
Deeke<e&ke efJeMes<eleeSb nw~ ieenkeeW kees Deefleefjkele ueeYe kes DeueeJee, en yeQke kes keemee
keejesyeej kes efJekeeme ceW meneeke nesiee~
In its initiative for adding value to the existing products, two

new products, Star Suraksha SB account and Star Benefit
CD account having attractive features were launched during
the year. Apart from additional benefits to the customers, it will
help improve the CASA business of the Bank.
Kegoje GOeej keejesyeej kees Deewj ieefle Heoeve kejves kes efueS yeQke ves Deeke<e&ke
t efJeMes<eleeDeesb meefnle efJeMes<e DeeJeeme $e+Ce Hewkespe DeejcYe efkeee leLee efJeefYevve
Heefleef<"le Jeenve efvecee&leeDeesb pewmes ee ceesme&, egv[F& ceesme&, nerjes nesv[e leLee
ceeefle megpegkeer (Yeejle) efue. Deeefo mes ie"yebOeve efkeee~
In order to give a boost to Retail lending business, the Bank

launched special packages on Home loan schemes with
attractive concessional features and made several tie-up
arrangement with various reputed manufacturers and vendors.
Fme Je<e& kes oewjeve yeQke eje DeveskeeW veF& Henue keer ieF&~ mesyeer eje yueeke[ DeceeGv
eje meceefLe&le DevegHeeesieeW (SSmeyeerS) kes Heefjee meefnle, yeQke ves Fvjves yeQefkebie
meefnle ieenkeeW nsleg SSmeyeerS megefJeOee Heoeve keer~
Several other new initiatives were also undertaken by the Bank

during the year. With the introduction of Applications Supported
by Blocked Amount (ASBA) by SEBI, the Bank has provided
ASBA facility for the customers with Internet Banking.
yeQke ves #es$eere Yee<ee ceje"er ceW JesyemeeF DeejcYe keer leLee Deve #es$eere Yee<eeDeesb ceW
Yeer JesyemeeF leweej kejves keer eespevee yevee jne nw~ $e+Ce HemebmkejCe ieefleefJeefOe lespe
kejves leLee Deewj GsMeHejke kejves kes efueS, $e+Ce DevegHeeesie HemebmkejCe HeCeeueer
(meerSHeerSme) DeejcYe keer ieF&, pees meYeer HecegKe $e+Ce #es$eeW Kegoje, keeHees&js,
SceSmeSceF& leLee ke=ef<e kees keJej kejleer nw~
Bank has launched the web-site in regional language Marathi

and is planning to roll out in other regional languages as well.
In order to make credit processing activity faster and more
objective, Credit Application Processing Systems (CAPS) was
introduced which covers all major credit segments Retail,
Corporate, MSME and Agriculture.
ieenke keer megefJeOee leLee #ecelee ceW efJekeeme Deewj GlHeeokelee kees ef<iele jKeles
ngS keeueevlej ceW yeQke ves Fmekeer DeeF&er #ecelee kees yesnlej efkeee~ meYeer MeeKeeDeesb
kee vesJeke& ceF&, 2009 ceW HetCe& nes ieee efpememes nceejer 100% MeeKeeSb keesj
yeQefkebie meesuetMevme (meeryeerSme) kes Debleie&le ieF& leLee DeejcYe efleefLe mes ner veF&
KeguevesJeeueer MeeKeeSb meeryeerSme HuesHeece& kes Debleie&le ner keee& kejleer nQ~ yeQke keer
The Bank, over the years, has built up and upgraded its
IT capability keeping in view customers convenience and
improvement in efficiency and productivity. The process of
net working of all the branches was completed in May,2009,
thereby bringing all the branches of the Bank under Core
Banking Solution (CBS). In order to render better access to the
Deewj Deer mesJeeSb osves nsleg yeQke kes SerSce vesJeke& kees ceee&, 09 ceW 500 keer leguevee
ceW 820 leke kej efoee ieee~
Banks services, the ATM network of the bank was expanded to

820, as against 500 as at March end 2009.
yeQke Henues mes ner Fbjves/Dee@veueeFve yeQefkebie GlHeeoeW keer megefJeOee Heoeve kej jne
nw~ Je<e& kes oewjeve, meYeer Kegoje Fbjves yeQefkebie ieenkeeW kees ceesyeeFue yeQefkebie
megefJeOee Heoeve keer ieF& leLee yewuesvme peebe, eskeeW keer efmLeefle osKevee leLee ceesyeeF&ue
Yegieleeve keer efJeefMe<leeSb meefcceefuele keer ieF&~ OeesKeeOe[er jeskeves kes efueS, efJeefYevve
veeces uesve-osve efJe<eeke SmeSceSme Deue& kees DeejcYe efkeee ieee~ Fbjves yeQefkebie
kees megjef#ele leLee mebjef#ele yeveeves kes efueS yeQke ves t-Hewkej DeeLesefvkesMeve
(2SHeS)- mej eskeve Ske Deefleefjkele megj#ee GHeee kes He ceW Kegoje leLee
keeHees&js Fbjves yeQefkebie ieenkeeW kees oer ieF&~ DeeHekees en peevekej Hemevvelee
nesieer efke DeeHekee yeQke meeJe&peefveke #es$e kee Henuee yeQke nw efpemeves Fme lejn kee
keoce G"eee nw~ efJeefYevve Heeweesefiekeer Henue keer Heneeve ceW, DeeHekes yeQke kees
DeeF&yeerS eje yesm efye]pevesme FvesyeueceW FefveefMeSefJe kee Hegjmkeej Heoeve efkeee
ieee~
The Bank is already offering a host of internet/on-line banking

products. During the year, Mobile Banking Service has been
extended to all retail internet banking customers which includes
features like balance enquiry, viewing the status of cheques,
funds transfer and mobile payments. As fraud prevention
measure, the system of sending SMS alerts to customers for
various debit transactions was made operational. To make
internet banking safe and secure, the Bank implemented TWOFactor Authentication (2FA) Star Token for both Retail and
Corporate Internet banking customers as an additional security
measure. You will be glad to know that your Bank is the first
PSU bank to have initiated such a measure. In recognition
of various technology initiatives taken, your Bank has been
conferred Winner award in the Best Business Enablement
Initiative Category by IBA.
yeQke eje meecevee keer pee jner egvewefleeeW kes efueS DeeHekee yeQke ceeveJe mebmeeOeve
veerefleeeW kes Heefle Deiemeefee nes ieee nw~ Fme Je<e& kes oewjeve yeQke ves 4452 meHe
meomeeW (1702 DeefOekeeefjeeW leLee 2750 efueefHekeeW) keer Yeleea keer 2627 meHe keer
Heoesvveefle keer ieF& leLee 27206 kece&eeefjeeW kees keewMeue Je=ef kes efueS HeefMe#eCe
Heoeve efkeee ieee~
Your Banks Human Resources policies have been proactive

in tune with the challenges facing the Bank. During the year,
process for recruitment of 4452 staff members (1702 Officers
and 2750 Clerks) was initiated, 2627 staff members were
promoted to higher scales and 27206 trainees were imparted
training to upgrade the skills of the employees.
DeeHekee yeQke Debleje&<êre GHeefmLeefle kee Ske DeieCeer yeQke nw~ Debleje&<êre efmLeefle
kees Deewj meg{ kejves kes efueS Je<e& kes oewjeve veeceHesvn (kebyeesef[ee) MeeKee Keesueer
ieF& Leer~ Deye eej ceneerHeeW kes 18 osMeeW ceW 29 mLeeveeW ceW yeQke keer GHeefmLeefle
nw~ Fmekes DeueeJee peebefyeee ceW yeQke kee Ske mebegkele Gece Deewj lebpeeefveee leLee
Fb[esvesefMeee ceW Ske-Ske meneeke yeQke nw~ DeeHekee yeQke yengcege Debleje&<êre mecetnve
$e+CeeW kes efueS ceQ[s ueer[ DejWpej (SceSueS) Deewj pJeeFb yegke jvej (pesyeerDeej)
kes He ceW keee& kejlee nw~ DeeJeke OeveHes<eCe keejesyeej megefJeOee kes efueS yeQke ves
cegbyeF& ceW iueesyeue jsefceWme kesv (meerDeejmeer) Keesuee nw~ Fmekes meeLe ner DeeJeke
Oeve-Hes<eCe, SveDeejDeeF& ieenkeeW kes SveDeejF&/SveDeejDees Keeles Keesuevee peerDeejmeer
ceW kesvereke=le kej efoee ieee nw~
Your Bank is one of the leading Indian banks having International

presence. To further strengthen the International position, branch
at Phnom Penh (Cambodia) was opened during the year. The
bank now has presence at 29 locations in 18 countries across
four continents. Besides, the Bank has one Joint Venture Bank
in Zambia and a subsidiaries each in Tanzania and Indonesia.
Your Bank is acting as Mandated Lead Arranger (MLA) and Joint
Book Runner (JBR) for Multicurrency International Syndication
loans. In order to facilitate Inward Remittance business,
the Bank has opened a Global Remittance Centre (GRC) in
Mumbai. With this, inward remittances, opening of NRE/NRO
Accounts of NRI customers have been centralized at GRC.
HetJe&Jeleea DeOe#e eer er.Sme. veejeeCemeeceer ves 31 ceF& 2009 kees keeee&uee es[e~
nce yeQke keer Heieefle ceW Gvekes eesieoeve kees efjkee[& ceW jKevee eenWies~
The Former Chairman & Managing Director, Shri T.S.

Narayanasami laid down office on 31st May, 2009. We would
like to place on record his valuable contribution to the Bank.
DeeHekes yeQke ves yengDeeeeceer keee&efve<Heeove kes mecceeve ceW efJeefYevve Hegjmkeej leLee
HeMebmeeSb HeeHle keer nw, nce eneb Gvekees G=le kej jns nQ :
Your Bank has been conferred with several awards and

accolades in recognition of its multifaceted performance. To
quote a few:
meJees&llece HeerSmeet yeQke kes efueS Sve[ererJeer Hee@efHe efyepevesme ueer[jMeerhe DeJee[&
2009.
NDTV Profit Business Leadership Awards 2009 for Best

PSU Bank,
Fkeesveesefceke eFcme/veerue mesve kebHeveer meJex eje HeerSmeet kewsiejer kes

Debleie&le otmeje meefJee&Oeke efJeMJemeveere yee@v[ (Sceeryeer) 2009 mLeeve efoee
ieee nw~
The second Most Trusted Brands (MTB), 2009 under

PSU category rated by The Economic Times/The Nielsen
Company Survey,
Yeejle kes ceeveveere HeOeeveceb$eer kes neLeeW mes yeQke kees Yeejle mejkeej kes met#ce
SJeb ueIeg Gece #es$e (2008-09) ceW GOeej kes efueS otmeje es<" keee&efve<Heeove
Hegjmkeej HeeHle ngDee~
The Bank also received the Second best performance award

in lending to Micro & Small Enterprises Sector (2008-09)
of Government of India at the hands of the Honble Prime
Minister of India.
eeefHe nceves Deveske HeMebmeeSb leLee ceeveleeSb HeeHle keer nQ, efkevleg efHeues oes Je<ees
keer IeveeDeesb ves nceW YeefJe<e keer DeefveefMeleleeDeesb kee Hee" He{eee nw~ Fmekee en
meyeke nw, efpemeves nceW ke"esj efveCe&e uesves Deewj efJeefYevve HenueW HeejbYe kejves ceW
meneelee keer, efpemekee Heue nceW YeefJe<e ceW efceuesiee~ yeQke kes He ceW OeejCeere
Je=ef Deewj iegbpeeeceeve Gece efvecee&Ce kes efueS kegMeue, o#e, Heeweesefiekeer Deewj %eeve
Hesefjle nw Deewj pees DeHeves MesejOeejkeeW keer Deebkee#ee kees Hetje kejves kes efueS
Heefleye nw~
While we have received several accolades and recognitions,

the events of the last two years have taught us the uncertainties
of the future. It is this lesson that helped us take some hard
decisions and initiate several initiatives that will bear fruit in
the future. As a Bank, we are committed towards building a
sustainable, growing and a vibrant enterprise that is smart,
efficient, technology and knowledge driven and that which
meets the aspirations of its stakeholders.
nceW en ceeve uesvee eeefnS efke nce efJeMes<e He mes egveewleer Yejs mecee mes iegpej
jns nQ~ eespeveeDeesb ceW keewMeueHetCe& eeve, mecee Hej Gmekee keeee&vJeeve vesle=lJe
ceW HeefjHekeJelee Deewj keee&yeue pees mebmLee kes Heefle Heefleye nes, en mecee keer
ceebie nw~
We must recognise that we are presently operating in

exceptionally challenging times. Times that require making a
skillful choice in strategy, its timely implementation, maturity
in leadership and a work force that is committed to the
Institution.
en kene pee mekelee nw efke DeeHekee yeQke Heee&Hle GHeee kej jne nw, Gmes yees[& mes
es<"lece efoMee-efveoxMe HeeHle nesles nQ Deewj Jen Yeejleere efj]peJe& yeQke kes efJeefveeceeW
Deewj Yeejle mejkeej keer veerefleeeW kee HetCe& He mes Heeueve kej jne nQ~ Fve meyemes
THej yeQke kes meeceeve kece&eejer DeHeves cetueJeeve ieenkeeW keer DeeJeMekeeleDeesb kees
Hetje kejves kes efueS HetCe&le: Heefleye nQ~ ceQ yeQke keer Deesj mes Gve meyekes Heefle Gvekes
eesieoeve kes efueS OeveJeeo Jekele kejlee ntb Deewj ueieeleej meneesie Deewj ceeie&oMe&ve
keer DeHes#ee kejlee ntb~
I must say that your Bank enjoys this in ample measure.

It received excellent directions from the Board, and it fully
complied with the regulations of the Reserve Bank of India
and the polices of Government of India. Above all, the entire
rank and file of the Bank was fully committed in meeting the
requirements of our valued customers. I, on behalf of the Bank,
take this opportunity of thanking each one of them for their
contributions and look forward to their continued support and
guidance.
MegYekeeceveeDeesb meefnle,
With warm regards,
(Deeueeske efceee)
(Alok K. Misra)
efoveebke : 10 petve, 2010
Date : 10 June, 2010
yeQke Dee@]He Fbef[ee

BANK OF INDIA
eOeeve keeee&uee : mej neGme, meer-5, peer yuee@ke, yeebe-keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
Head Office : Star House, C-5, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400 051
metevee
NOTICE
Sleodeje metevee oer peeleer nw efke yeQke Dee@]he Fbef[ee kes MesejOeejkeeW keer eewonJeeR
Jeeef<e&ke Deece yew"ke yegOeJeej efo. 14 pegueeF&, 2010 kees oeshenj 3.00 yepes yeQke
Dee@]he Fbef[ee Dee@ef[esefjece, mej neGme, yeebe-keguee& mebkegue, yeebe (hetJe&),
cegbyeF& - 400 051 ceW efvecveefueefKele keee& kes efueS Deeeesefpele keer peeSieer :
NOTICE is hereby given that the Fourteenth Annual General

Meeting of the Shareholders of Bank of India will be held on
Wednesday, 14th July, 2010 at 3.00 P.M. at Bank of India
Auditorium, Star House, Bandra Kurla Complex, Bandra (East),
Mumbai - 400 051, to transact the following business:
ceo meb. 1 : ``yeQke kes Debkesef#ele legueve-he$e eLee efoveebke 31 ceee&, 2010 SJeb
efoveebke 31 ceee&, 2010 kees meceehle Je<e& kes efueS ueeYe SJeb neefve Keelee SJeb legueve
he$e Deewj uesKes hej uesKee heefj#ekeeW keer efjhees& keer DeJeefOe ceW yeQke keer keee&eCeeueer
Deewj keee&keueeheeW kes mebyebOe ceW efveosMeke ceb[ue keer efjhees& hej eee& kejvee, Devegceesove
osvee Deewj mJeerkeej kejvee~''
Item No. 1 : To discuss, approve and adopt the Audited

Balance Sheet as at 31st March, 2010, Profit and Loss Account
of the Bank for the year ended 31st March 2010, Report of the
Board of Directors on the working and activities of the Bank for
the period covered by the Accounts and the Auditors' Report on
the Balance Sheet and Accounts.
ceo meb. 2 : `èfJeeere Je<e& 2009-10 kes efueS FefkeJeer MesejeW hej ueeYeebMe keer
Iees<eCee kejvee~''
mLeeve : cegbyeF&
efoveebke : 26.05.2010
Item No. 2 : To declare Dividend on Equity Shares for the

financial year 2009-2010.
Deeueeske efceee
Place : Mumbai
Date : 26.05.2010
(ALOK K MISRA)
Chairman & Managing Director
efhheefCeeeb :
NOTES :
1. hejes#eer keer efveegefe
1.
APPOINTMENT OF PROXY
A shareholder entitled to attend and vote at the Annual
General Meeting is entitled to appoint a Proxy to attend
and vote on his/her behalf. The Proxy form, in order to be
effective, must be received at the place specified in the
Proxy form not later than 4(four) days before the date of
the Annual General Meeting i.e. on or before the close of
banking hours on Friday, the 9thJuly, 2010.
yew"ke ceW Yeeie uesves leLee celeoeve kes nkeoej MesejOeejke Deheves mLeeve hej
Yeeie uesves leLee celeoeve nsleg Ske hejes#eer efveege kej mekeles nQ~ hejes#eer heece&
kees eYeeJeer yeveeves kes efueS mebyebefOele heece& GmeceW efveOee&efjle mLeeve hej Jeeef<e&ke
Deece yew"ke kes kece mes kece 4 (eej) efove hetJe& DeLee&le MegeJeej 9 pegueeF&,
2010 kees ee Gmemes henues DeJeMe eehle nes peevee eeefnS~
2. eeefOeke=le eefleefveefOe keer efveegefkele
2.
APPOINTMENT OF AUTHORISED REPRESENTATIVE

No person shall be entitled to attend or vote at the meeting
as a duly authorised representative of a Company or any
other Body Corporate which is a shareholder of the Bank,
unless a copy of the Resolution appointing him/her as a
duly authorised representative, certified to be true copy by
the Chairman of the meeting at which it was passed, shall
have been deposited at the Head Office of the Bank not
less than 4 (four) days before the Annual General Meeting
on or before the close of banking hours on Friday, the
9thJuly, 2010.
keesF& Yeer Jeefe, pees efkemeer Ssmeer kebheveer ee Deve efkemeer efvekeee-kebheveer pees
yeQke keer MesejOeejke nw, kee efJeefOeJele eeefOeke=le eefleefveefOe nw, eje Deece
yew"ke kes efoveebke mes 4 (eej) efove henues, DeLee&le MegeJeej 9 pegueeF&, 2010
kees ee Gmemes henues yeQke kes eOeeve keeee&uee ceW, efpeme yew"ke ceW Gmes eeefOeke=le
eefleefveefOe kes he ceW efveege kejves kee mebkeuhe heeefjle efkeee ieee Lee, kes
DeOe#e eje Ge mebkeuhe keer eceeefCele mele eefleefueefhe eefo emlegle veneR keer
peeleer nw lees Gmes yew"ke ceW GheefmLele jnves kee, cele osves kee DeefOekeej veneR
nesiee.
3. uesKeeyeboer
3.
Mesej OeejkeeW kee jefpemj SJeb yeQke kee Mesej DeblejCe jefpemj Jeeef<e&ke Deece
yew"ke SJeb ueeYeebMe kes Yegieleeve kes efueS hee$elee DeefYeefveefele kejves kes GsMe
mes MeefveJeej 10 pegueeF& 2010 mes yegOeJeej 14 pegueeF& 2010 (oesveeW efove
Meeefceue) leke yebo jnsiee~
BOOK CLOSURE
The Register of the shareholders and the Share Transfer
Register of the Bank will remain closed from Saturday,
July 10, 2010 to Wednesday, July 14, 2010 (both days
inclusive), for the purpose of Annual General Meeting and
ascertainment of entitlement for payment of dividend.
4. heles ceW heefjJele&ve
4.
CHANGE OF ADDRESS
efpeve MesejOeejkeeW kes heeme Mesej ef[ces mJehe ceW nQ GvnW Deheves heles ceW eefo
keesF& heefjJele&ve nes lees Gmekeer metevee Gvemes mebyebefOele menYeeieer efve#esheeieej kees
osveer eeefnS~ efpevekes heeme Mesej ele#e he ceW nQ, GvnW Deheves heles ceW heefjJele&ve
keer metevee yeQke kes hebpeereke SJeb Mesej DeblejCe SpeW kees efvecveefueefKele heles
hej osveer eeefnS~
Shareholders holding shares in dematerilised form should

communicate the change of address, if any, to their
Depository Participant. Share holders who hold shares in
physical form should communicate the change of address
to the Registrar and Share Transfer Agent of the Bank at
the following address :
cesmeme& Mesejees meefJe&mespe (Fbef[ee) ee. efue.

etefve : yeQke Dee@]he Fbef[ee,
13, S. yeer. meceefnlee JesejneGefmebie kee@chueskeme
DebOesjer keguee& jes[
meekeerveekee sueerheesve SkemeeWpe uesve
meekeerveekee, DebOesjer (hetJe&)
cegbyeF& - 400 072
heesve : 22-67720300/67720400
he@keme : 22-28591568
F&-cesue : boi@shareproservices.com
M/s. Sharepro Services (India) Pvt. Ltd.,

Unit: Bank of India
13 AB Samhita Warehousing Complex
Off. Andheri Kurla Road
Sakinaka Telephone Exchange Lane
Sakinaka, Andheri East
Mumbai - 400 072.
Tel : 22- 67720300 / 67720400
Fax : 22 - 28591568
E mail: boi@shareproservices.com
5. ueeYeebMe Yegieleeve
5.
PAYMENT OF DIVIDEND
yees[& eje DevegMebefmele ueeYeebMe keer Iees<eCee eefo Jeeef<e&ke Deece meYee ceW keer
peeleer nw lees ueeYeebMe kee Yegieleeve 21 pegueeF& 2010 mes Gve Mesej OeejkeeW kees
efkeee peeSiee efpevekee veece yeQke kes meomeeW kes jefpemj ceW ope& nw:
The dividend, as recommended by the Board, if declared

at the Annual General Meeting, will be paid from 21th July
2010 to those shareholders whose names stand registered
on the Banks Register of Members:
ke) ueeYeeLeea ceeefueke kes he ceW 9 pegueeF& 2010 kees keejesyeej Iebs keer
meceeefhle hej jeêre eefleYetefle efve#esheieej efue. (SveSme[erSue) leLee
kesvere efve#esheeieej mesJeeSb (Fbef[ee) efue. (meer[erSmeSue) eje emlegle
meteer kes mebyebOe ceW Mesej Decetle& he ceW jKes ieS nw~
a)
as Beneficial Owners as at the end of business hours

on 9th July 2010, as per the list to be furnished by
National Securities Depository Limited (NSDL) and
Central Depository Services (India) Limited (CDSL)
in respect of shares held in dematerialised form.
Ke) 9 pegueeF&, 2010 kees ee Gmemes henues yeQke kees pecee efkeS ieS JewOe Mesej
DeblejCe kees eYeeJe osves kes yeeo Ske MesejOeejke kes he ceW yeQke kes
meomeeW kes jefpemj ceW ope& efkeee peelee nw~
b)
As Shareholders in the Register of Members of the

Bank after giving effect to valid share transfers lodged
with the Bank, on or before 9th July 2010.
6. GheefmLeefle heeea-men-eJesMehe$e
6.
ATTENDANCE SLIP-CUM-ENTRY PASS

For the convenience of the shareholders, Attendance slipcum-Entry pass is annexed to this Report. Shareholders/
Proxy holders/ representatives are requested to affix their
signatures at the space provided therein and surrender
the Attendance slip- cum-Entry pass at the venue. Proxy/
Representative of a shareholder should state on the
Attendance slip-cum-Entry pass Proxy or Representative
as the case may be.
MesejOeejkeeW keer megefJeOee kes efueS GheefmLeefle heeea-men-eJesMehe$e Fme efjhees&

kes meeLe mebueive nw~ MesejOeejkeeW/hejesef#eeeW/eefleefveefOeeeW mes DevegjesOe nw efke
Jes efveOee&efjle mLeeve hej nmlee#ej kejW Deewj yew"ke mLeue hej GheefmLele heeeamen-eJesMehe$e meghego& kej oW~ MesejOeejke kes hejes#eer/eefleefveefOe kees GheefmLeefle
heeea-men-eJesMehe$e ceW hejes#eer DeLeJee eefleefveefOe ceW mes Jen efpeme he ceW GheefmLele
nes jns neW Gmekee GuuesKe kej osvee eeefnS~
7. DeoeJeeke=le ueeYeebMe eefo keesF& nes
7.
UNCLAIMED DIVIDEND IF ANY

The shareholders who have not encashed their Dividend
Warrants / received for previous periods if any are
requested to contact the Share Transfer Agent of the Bank
for issue of duplicate.
Jes MesejOeejke efpevneWves Deheves ueeYeebMe Jeejb DeYeer leke veneR YegveeS nQ ee
GvnW henues keer DeJeefOe kes keesF& Jeejb DeYeer leke veneR efceues nQ lees Gvemes DevegjesOe
nw efke Jes Jeejb keer Devegefueefhe peejer kejves kes efueS DeblejCe SpeW mes mebheke&
kejW~
As per Section 10B of Banking Companies (Acquisitions

and Transfer of Undertakings) Act, 1970, the amount of
dividend remaining unpaid or unclaimed for a period of
seven years is required to be transferred to the Investor
Education and Protection Fund (IEPF) established by the
Central Govt. under Section 205C of the Companies Act,
1956, and thereafter no claim for payment shall lie in
respect thereof either on the Bank or on IEPF.
yeQefkebie kebheveer (DeefOeenCe SJeb GheeceeW kee DeblejCe) DeefOeefveece, 1970 keer
Oeeje 10 yeer kes Devegmeej ueeYeebMe keer meele Je<e& leke Deoe jeefMe ee DeoeJeeke=le
jeefMe kebheveer DeefOeefveece, 1956 keer Oeeje 205-meer kes Debleie&le keW mejkeej
eje ieef"le FvJesmj SpegkesMeve Sb[ eesskeMeve heb[ ceW Debleefjce kejveer nesleer
nw Deewj FmeefueS Fmekes Yegieleeve kees keesF& oeJee yeQke hej ee DeeF&F&heerShe hej
veneR jnsiee~
efveosMeke efjhees&
DIRECTORS REPORT
31 ceee&, 2010 kees meceehle Je<e& kes efueS efveosMeke ceC[ue, Debkesef#ele uesKee
efJeJejCe Deewj vekeoer eJeen efJeJejCe meefnle yeQke keer Jeeef<e&ke efjhees& men<e& emlegle
kejles nQ~
The Board of Directors have pleasure in presenting the

Banks Annual Report along with the audited statement of
accounts and the cash flow statement for the year ended
31st March 2010.
keee&efve<heeove keer cegKe yeeleW

efJeeere ceeveob[
PERFORMANCE HIGHLIGHTS
FINANCIAL PARAMETERS
heefjeeueveiele ueeYe .4,705 kejes[ Deewj Meg ueeYe .1,741 kejes[~
Yeejleere efj]peJe& yeQke eje efveOee&efjle 10% hetBpeer heee&hlelee Devegheele keer leguevee
ceW iele Je<e& 12.94% jne~ (yeemesue-II kes Debleie&le)
eefle Mesej yener cetue . 236.84 (efheues

Je<e& .211.89)
mekeue Devepe&ke Deeefmle

31.03.2010 kees 2.85%.
Capital Adequacy Ratio at 12.94% as against 10%

prescribed by RBI (under Basel-II).
Meg mecheefe . 12,456 kejes[ DeLee&le iele Je<e& ceee& 2009 keer leguevee ceW
11.78% keer Je=ef~
Operating profit Rs.4,705 crore and Net Profit Rs.1,741

crore.
Net Worth at Rs.12,456 crore,

grew
by
11.78%
over
March 2009.
Book Value per share Rs.236.84
(Rs.211.89 previous year)
Devegheele
Gross NPA ratio at 2.85% as on

31.03.2010.
efveJeue SveheerS Devegheele 31.03.2010 kees

1.31%.
Net NPA ratio at 1.31% as on

31.03.2010.
yeQke kee kegue keejesyeej (pecee + Deefece)

.401,079 kejes[ hej pee hengbee~ Fme
ekeej FmeceW 66,639 kejes[ (19.93%)
keer Je=ef ope& ngF&~ osMeer keejesyeej ceW
20.72% keer Je=ef ngF& Deewj en
.331,779 kejes[ kes mlej hej hengbe ieee nw~
Total business (Deposit +

Advances) reached at Rs. 401,079
crore recording a growth of Rs.
66,639 crore (19.93%). Domestic
business grew by 20.72% to reach the level of Rs.331,779
crore.
yeQke keer kegue peceejeefMeeeB . 40,053 kejes[ keer Je=ef kes meeLe . 229,762
kejes[ kes mlej hej hengbe ieF& DeLee&le 21.11% keer Je=ef ngF&~ mJeosMeer peceejeefMeeeW
ceW 23.26% keer Je=ef ngF& Deewj es .196,585 kejes[ leke hengBe ieF&~ mJeosMeer
peceeDeesb ceW kece ueeiele Jeeueer peceeDeesb kee efnmmee 31.03.10 kees 31.75% nw~
Total deposits increased by Rs. 40,053 crore reached the

level of Rs.229,762 crore, a growth of 21.11%. Domestic
deposits increased by 23.26% to reach the level of
Rs.196,585 crore. Share of low cost deposits in the domestic
deposits is 31.75% as on 31.03.2010.
yeQke kee kegue mekeue $e+Ce 18.37% keer Je=e

f ope& kejles ngS .171,317 kejes[
leke hengB e ieee, efpemeceW mJeosMeer $e+Ce ceW 17.20% keer Je=e
f ope& keer ieF& Deewj en
.135,194 kejes[ kes mlej hej hengB e ieee~
Gross credit touched Rs.171,317 crore, recording a growth

of 18.37% with domestic credit recording a growth of 17.20%
to reach level of Rs.135,194 crore.
Meg meceeeesefpele yeQke $e+Ce kee 46.39%

Yeeie eeLeefcekelee #es$e GOeej kee jne Deewj
Meg meceeeesefpele yeQke $e+Ce ceW ke=ef<e $e+Ce
kee efnmmee 16.24% jne~
SmeSceF& #es$e kee $e+Ce .25,441 kejes[

mes ye{kej .29,568 kejes[ nes ieee~
16.22% keer Je=ef ope& keer~
eespeveeye Kegoje $e+Ce ceW 15.73% keer

Je=ef ngF&, pees .8,714 mes ye{kej
. 10,088 kejes[ nes ieF&~
Priority
Sector
lending
constituted 46.39% of Net
Adjusted Bank Credit and the
share of Agricultural Credit to
Net Adjusted Bank Credit was
16.24%.
Credit to SME sector grew from
Rs.25,441 crore to Rs.29,568
crore recording a growth of
16.22%.
heefjeeueve ueeYe Operating Profit
Schematic Retail Credit grew by

15.73% from Rs.8,714 crore to
Rs.10,088 crore.
Export Credit registered a growth of Rs. 602 crore, i.e.,

9.98% growth over previous year.
efheues Je<e& keer leguevee ceW efveee&le $e+Ce ceW .602 DeLee&le 9.98% Je=ef
ope& ngF&~
veS Glheeo SJeb mesJeeSB
NEW PRODUCTS & SERVICES
meYeer Iejsuet MeeKeeSB keesj yeQefkebie mee@uetMeve kes Devleie&le nQ~ veF& Iejsuet MeeKeeSB
meerOes meeryeerSme ceW eejbYe keer pee jner nQ~ meYeer MeeKeeSB DeejerpeerSme/
SveF&SHeer nsleg me#ece nQ~
All domestic branches are covered under Core Banking

Solution. New domestic branches opened are directly under
the CBS platform. All domestic branches are RTGS/NEFT
enabled.
MeeKee kes efueS Ske Jewkeefuheke ef[ueerJejer ewveue kes he ceW kee@ue meWj megefJeOee
Meg keer ieF& nw pees mecheke&' kesv kes he ceW keee& kejsiee Deewj ieenkeeW kes
efueS efkeHeeeleer mecheke& kesv jnsiee~
Call centre facility is made operational as an alternate

delivery channel to a branch set-up which would act as a
Contact centre and is a cost effective touch point for
customers.
yeQke ves Deheveer JesyemeeF #es$eere Yee<ee ceje"er ceW Meg keer nw~
cegcyeF&, veF& efouueer, eb[erie{ SJeb ieeefpeeeyeeo keer keg egefveboe MeeKeeDeesb ceW
meYeer Keesues ieS veS KeeleeW kes efueS Jesuekece efke peejer keer nw~ Fme efke ceW
eske-yegke, SerSce kee[&, efheve, erefheve SJeb Fbjves efheve Deeefo meeceieer oer
peeleer nw Fmekeer efJeMes<elee en nw efke peejer kejves kes henues efove mes ner Jes
meefee efmLeefle ceW jnles nw~
jsmhee@vme eFce kece kejves kes efueS Jesye DeeOeeefjle Ske ieenke efMekeeele eyebOeve
eCeeueer 1 peveJejer 2010 mes Meg keer ieF& nQ~
ieenkeeW kes meeLe F&-cesue kes eje meces<eCe kes efueS [ee JesejneGme ceW Deesjks eue
ceekexef ib e Dee@v@ eueeFve Glheeo kee keeee&vJeeve efkeee ieee nw~ Fme eCeeueer kes eeueve
ceW Deeves mes yeQke Deheves ieenkeeW kees jeleYej F&-cesue kejves ceW meceLe& nes mekesiee~
SmeSceSme Deue& megefJeOee Yeer Meg keer ieF& nw Deewj ef[ueerJejer ewveue mes meYeer
veeces mebJeJenejeW, .25,000/- Deewj Fmemes DeefOeke meYeer veeces meceeMeesOeve
mebJeJenejeW, meYeer ieenke efpevneWves veeces DeblejCe efkeee nw Deewj .10,000/Deewj Fmemes DeefOeke vekeo Yegieleeve efkeee nw, meYeer veeces DeejerpeerSme
mebJeJenej Deewj eske yegke peejer kejves mebyebOeer DevegjesOe kees mJeerkeej kejves hej
heeJeleer osvee Deeefo GheueyOe kejeee ieee nw~
yeQke Dee@@He Fbef[ee Yeejle kee Ssmee henuee meeJe&peefveke #es$e kee yeQke nw efpemeves
t-Heskej DeLebefkesMeve (2SHeS) mej eskeve, efjsue SJeb keeheexjs Fbjves
yeQefkebie oesveeW ieenkeeW kes efueS, Ske Deefleefje megj#ee Gheee kes he ceW Meg
efkeee nw~ yeQke kes ieenke Deheves Ske ceeGme efkeueke mes Deheves Iej ee keeee&ueeeW
ceW Deemeeveer mes yeeOeejefnle keYeer Yeer, keneR Yeer, kewmes Yeer megjef#ele yeQefkebie kee
ueeYe uesles nQ~
[sefye men SerSce kee[& efheve kee Gheeesie kejles ngS Fbjves yeQefkebie uee@ieFve
heemeJe[& keer efjmesefbie ee Deveyuee@efkebie keer pee mekeleer nw~
Fbjves yeQefkebie ewvesue kes ceeOece mes esef[ kee[& kes mebJeJenej osKes pee mekeles
nw.
DeeF&heerDees efveie&ceeW kes efueS DeJe jeefMe eje meceefLe&le DeeJesove keer yeesueermen-DeeJesove he$e (Deemeyee) efjsue Fbjves yeQefkebie ieenkeeW eje Dee@@veueeFve
kejves nsleg eeJeOeeve~
Bank has launched the Marathi version of its web-site.

Bank has launched Welcome Kit for all new accounts
opened at the select branches of Mumbai, New Delhi,
Chandigarh and Ghaziabad. The kit contains cheque book,
ATM card, Pin, TPIN and internet PIN, the unique feature of
which is that the same are in activated status from the day
one.
A web based Customer Complaint Management System
has been made live from 1st January, 2010 to reduce the
response time.
Oracle Marketing Online product has been implemented at
Data Warehouse for communicating with customers via
email. With this system in vogue, Bank is able to deliver
emails overnight to its customers.
SMS alert facility has been introduced and provided to all
customers for all debit transactions from delivery channels,
all debit clearing transactions of Rs.25,000 and above, all
customer induced debit transfer and cash payments of Rs.
10,000 and above, all debit RTGS transactions and
acknowledgement on accepting the cheque book issue
request
Bank of India is the first PSU Bank in India to implement
TWO-Factor Authentication (2FA) Star Token for both
Retail and Corporate internet banking customers as an
additional security measure. Banks customers enjoy the
convenience of secured Anytime, Anywhere, Anyhow
hassle free Banking from the comfort of their homes and
offices with a click of a mouse.
Resetting or Unblocking of Internet Banking login password
can be done using Debit-cum-ATM card PIN.
Transaction under taken through Credit Card can be viewed
through Internet Banking channel.
Provision to make online bid-cum-application for Application
Supported by Blocked Amount (ASBA) IPO issues by Retail
Internet Banking Customers.
10
meYeer efjsue Fbjves yeQefkebie ieenkeeW kees ceesyeeFue yeQefkebie mesJeeSB oer ieF& nw Deewj
FmeceW yewueWme hetlee, efheues heeBe mebJeJenej, eske keer efmLeefle, efveefOe-DeblejCe
Deewj ceesyeeFue Yegieleeve pewmeer efJeMes<eleeDeesb kee meceeJesMe nw~
Mobile Banking Services extended to all retail internet

banking customers which includes features like Balance
enquiry, last five transactions, Cheque status, Funds
Transfer and Mobile Payments.
yeQke vewMeveue HeeFveWefMeeue efmJee (SveSHeSme) mes peg[e nw pees ieenkeeW kees mJeeb
kes 50,000 mes peeoe Deewj menYeeieer SerSce vesJeke& ceW DeefYeiece nsleg meceLe&
yeveelee nw~
Bank has joined National Financial Switch (NFS) which

enables customers to access more than 50,000 ATMs across
the through owned as well as shared ATMs network.
kece yeQke megefJeOee Jeeues #es$e ceW yeQefkebie kes efueS efJeeere meceeJesMeve heefjeespevee,
meewj Tpee& heefjeespevee pees ieeceerCe #es$eesb kes efueS efJeegle eeweesefiekeer kes efueS
Fkees- eW[ueer nw, Jeer-mes keveskeerefJeer heefjeespevee ieeceerCe/otjmLe DeJemLeueeW
kees pees[ves/vesJee\keie kes efueS Fve cenlJehetCe& heefjeespeveeDeesb kes efueS eeweesefiekeer
efJeMes<e he mes oer ieF& nw~
Technology has been leveraged in some important projects

like Financial inclusion project for Banking the unbanked
sector, Solar Power Project which is Eco-friendly for
Technology Power for Rural Areas, V-sat Connectivity
Project Networking / connecting the Rural / Remote
locations.
yeQke ves HejJejer 2010 ceW veeiehegj, ceneje^ ceW ``mej DeefYeuee<ee yeeeescesef^ke
mcee& kee[&'' peejer efkeee~ Meejerefjke he mes efJekeueeBieeW kes efueS megiece
DeefYeiecelee Jeeues SerSce SJeb yeeeescesef^ke SerSce keer mebmLeehevee~
Bank launched Star Abhilasha Biometric Smart Cards in

Nagpur, Maharashtra in February, 2010. Installation of
Biometric ATMs and ATMs with easy accessibility for the
physically handicapped is being established.
keejesyeej henue
BUSINESS INITIATIVES
To strengthen our internal control system, Project STAR
BOOST has been initiated by the bank to leverage
technology for more effective and focussed audit. With the
launch of this programme bank has established a Back
Office for Offsite Audit and related work and is effectively
making use of CAAT (Computer Aided Audit Tools). The
Audit Exception Reports (AER) are generated in advance
and sent to branches for compliance before commencement
of audit. This process is expected to improve the audit rating
of the branches.
Deheves efveeb$eCe eCeeueer meg{ kejves nsleg, yeQke ves DeefOeke eYeeJeer Deewj mebkesefvle
uesKee hejer#ee kes efueS eeweesefiekeer kees Meeefceue kej mej yetm heefjeespevee Meg
keer nw~ Fme keee&ece kees Meg kejves kes meeLe yeQke ves Ske yewke Dee@@efHeme Dee@@He
meeF uesKee hejer#ee SJeb mebyebefOele keee& kes efueS mLeeefhele efkeee nw Deewj meerSSer
(kechetj S[s[ Dee@@ef[ tume) kee Gheeesie eYeeJeer he mes efkeee pee jne nw~
uesKeehejer#ee DeheJeeo efjhees& (SF&Deej) Deefiece he mes me=efpele keer peeleer nw Deewj
uesKeehejer#ee mes Meg nesves mes henues Devegheeueve kes efueS MeeKeeDeesb kees Yespeer
peeleer nw~ Fme eefeee mes Dehesef#ele nw efke MeeKeeDeesb keer uesKeehejer#ee esCeer ceW
megOeej nesiee~
yeQke ves cegcyeF& ceW iueesyeue jsceerWme meWj Keesuee nw~ iueesyeue jsceerWme meWj ceW
DeeJeke Oevees<eCe. Smeyeer SveDeejDeeF& ieenkeeW kes SveDeejF&/SveDeejDees Keeles
Keesuevee kesverke=le efkeee ieee nw~ ^s[ HeeFveWme mebefJeYeeie kes omleeJespeerkejCe
kees mebYeeueves kes efueS yeQke ves Ske nye mLeeefhele kejves keer eefeee Meg keer
nw~
keeheexjs efJe Deewj heneeve ye{eves kes efJeeej mes yeQke ves Deheveer Jele&ceeve
Leerce efjMleeW keer pecee hetBpeer kes DeeOeej hej ceeref[ee DeefYeeeve Meg
efkeee nw~ nceejer efjMleeW keer Leerce hej leerve erJeermeer eLee yegpegie& ocheefe,
oesmle Deewj yeme kee emeejCe jeêre Deewj #es$eere oesveeW ewveueeW hej efkeee
ieee~
With a view to enhance the corporate image and identity,

Bank has initiated media campaigns on the existing theme
Relationships beyond Banking. Three TVCs were
produced in line with our Relationship theme viz. Old
Couple, Friends and Bus which were aired on both National
as well as Regional Channels.
yeeb[ Fcespe yeveeves Deewj Gmekeer Melee ye{eves kes efueS SJeb eeej kes ceeOece mes
efJeefYeVe GlheeoeW kee yesnlej efJeheCeve kejves kes efueS yeQke Deheves GlheeoeW kee
meceeeej he$e, heef$ekeeDeesb, sueerefJepeve, nesef[&bime, yewveme&, yeme hewveue, ^sve, jsuJes
msMeve hej iueesmeeFve yees[& keee&eceeW SJeb eeeespekelee, eeejhe$e SJeb yeesMej
Deeefo kes ceeOece mes efJe%eeheve kej jne nw~
For building the brand image and increasing the visibility

and better marketing of various products through publicity,
Bank has also been advertising our products in newspapers,
magazines, television, Hoardings, banners, bus panels,
trains, glow signs at railway stations, events and
sponsorships, leaflets and brochures, etc.
esef[ ShueerkesMeve eesmesefmebie efmemce meeHeJesej efpemes kewhme kene peelee nw,
kees Meg efkeee ieee, efpemeceW meYeer ecegKe $e+Ce #es$e eLee efjsue, keeheexjs,
Introduction of Credit Application Processing Systems

through software termed as CAPS which covers all major
Bank has opened Global Remittance Centre (GRC) at

Mumbai. The inward remittances, SB NRE / NRO Account
opening of NRI customers have been centralized at GRC.
Bank has initiated the process for establishing a hub for the
purpose of handling the documentation part of Trade
Finance portfolio.
11
SceSmeSceF& SJeb ke=ef<e meefcceefuele nQ~ Fmes eeeesefieke leewj hej DebeueeW keer egveer
ngF& 263 MeeKeeDeesb Deewj 24 efjsue nye kes efjsue $e+CeeW kees Meeefceue kejves nsleg
15.02.2010 mes Meg efkeee ieee nw~ en ]esef[ ef[efueJejer kes megOeej kes efueS
hetCe&&le: mJeeefuele eCeeueer nesieer~
credit segments Retail, Corporate, MSME and Agriculture.

This has been launched from 15.02.2010 on pilot basis to
cover Retail loans at all 24 Retail Hubs and select 263
branches across the Zones. It will be a fully Automated
system to improve credit delivery.
keemee JeJemeee yesnlej kejves kes efueS yeQke kes mLeehevee efoJeme 7 efmelebyej
2009 kees DeveesKeer efJeMes<eleeDeesb Jeeues oes veS Glheeo mej megj#ee yeele yeQke
Keelee SJeb mej ueeYe eeuet peceeKeelee Meg efkeS ieS~
Two new products, Star Suraksha SB account and Star

Benefit CD account having unparallel features were
launched on the Banks Foundation Day on 7th September,
2009 for improving the CASA business.
SmeSceF& JeJemeee kees ieefle osves kes efueS yeQke keer SmeSceF& MeeKeeSb SJeb
Deebeefueke keWes ceW vees[ue DeefOekeejer SJeb SmeSceF& nye Yeer nQ~
To give a boost to SME business, Bank has SME branches

and also SME hubs and Nodal Officers at all Zonal
Centres.
yeQke ves ieeceerCe/De&Menjer SJeb Menjer #es$eesb ceW SceSmeF& #es$e ceW GOeejkelee&Deesb
kes efueS eefle GOeejkelee& DeefOekelece $e+Ce peesefKece .5 ueeKe nsleg Ske mebefcee
$e+Ce eespevee leweej keer nw~ Fme eespevee ceW mejueerke=le DeeJesove men emleeJe
ehe$e, yeeOeejefnle vetvelece omleeJespe, ceeefpe&ve SJeb yeepe ojeW ceW t Fleeefo
pewmeer Devet"er efJeMes<eleeSB nQ~
Jeenve/DeLe&cetefJebie GhekejCeeW kes efueS ee ceesme&, ces. efheDeeefpeDees Jnerkeume ee.

efue. ces. SefMeeeceesme& Jekeme&, ces. pesmeeryeer Fbef[ee efue., ces. ceefnve vesJeermej,
ces. DeMeeske uesueQ[ efue., meesveeefuekee ieghe Dee@@He kebheveerpe kes meeLe SceDeeset
nmlee#ej efkeee nw~
MOUs have been signed with Tata Motors, M/s. Piaggio

Vehicles Pvt. Ltd., M/s. Asia Motor Works, M/s. JCB India
Ltd., M/s. Mahindra Navistar, M/s. Ashok Leyland Ltd.,
Sonalika Group of companies etc. for financing vehicles /
earth moving equipments.
efJeMes<eerke=le MeeKeeDeesb kes peefjS $e+Ce keejesyeej hej Oeeve efoee pee jne nw - 29
SmeSceF& MeeKeeSB, 28 efce[ keeheexjs, 2 ye=no keeheexjs SJeb 13 keeheexjs yeQefkebie
MeeKeeDeesb, 36 JeeefCeefpeke SJeb Jeweefeke yeQefkebie MeeKeeSB SJeb osMeYej ceW 27
kesvesb hej efjsue nye DeeJeeme SJeb Jeweefeke efJee yeQefkebie kes efueS efmebieue efJeb[es
keer DeJeOeejCee hej keee& kej jns nQ~
Credit business is receiving focus through specialised

branches - 29 SME branches, 28 Mid Corporate Branches
2 Large Corporate and 13 Corporate Banking branches, 36
Commercial & Personal banking branches and Retail Hubs
at 27 centres across the country working on the concept of
single window for Housing & Personal finance banking.
efJeeere meceeJesMeve kes GsMe kees eehle kejves kes efueS eeweesefiekeer henue ueeiet
keer ieF& Deewj hetjs osMeYej ceW JeJemeee eefleefveefOe SJeb meneeke keer DeJeOeejCee
Meg keer ieF& nw~
To achieve objective of Financial Inclusion, information

technology initiatives implemented and the concept of
business correspondents and facilitators has been
introduced throughout the country.
Bank has devised a Composite Loan Scheme for MSE

sector borrowers in Rural / Semi Urban and Urban areas for
maximum exposure of up to Rs. 5 lacs per borrower. The
scheme has unique features like simplified application cum
proposal format, hassle free minimum documentations,
relaxed margin and interest rates, etc.
hegjmkeej SJeb eMebmeeSB
AWARDS & ACCOLADES
kesJeerDeeF&meer kes eeceerCe jespeieejpeveke keee&ece (DeejF&peerheer) kes Debleie&le

heefMeceer Debeue ceW yesnlej keee&efve<heeove~
Best Performance in Western Zone under the Rural

Employment Generation Program (REGP) of KVIC.
yeQke mes Fkee@vee@efceke eFcme/veeruemesve kebheveer kes meJex ceW efvecveevegmeej meJee&efOeke
efJeemeveere yeeb[ (Sceeryeer) 2009 kes he ceW esCeerke=le efkeee ieee nw~
Bank has been rated by the Economic Times / The Nielsen

Company survey as The Most Trusted Brands (MTB) 2009
as follows :
heerSmeet yeQefkebie eJeie& kes Debleie&le - efleere - SmeyeerDeeF& kes yeeo
Under PSU Banking Category 2nd next to SBI.
Meer<e& mesJee yeeb[ kes Debleie&le - Dee"JeeB
Under Top Service Brands 8th.
[syet W e@he 100 ceW henueer yeej
The Debutant 1st time in top 100.
Sve[ererJeer ee@efHe efyepevesme ueer[jefMehe DeJee[& 2009 - mejkeejer #es$e kee

meJeexece yeQke~
NDTV Profit Business Leadership Awards 2009- Best PSU

Bank.
DeeGuegke ceveer Sve[ererJeer ee@efHe DeJee[& 2009 meJeexece efMe#ee $e+Ce eoelee
- jvej Dehe
Outlook money NDTV Profit Awards 2009 Best Education

Loan Provider Runner up.
meer DeeF& Dees eerve FvHeecexMeve skevee@ueepeer DeJee[&
CIO Green Information Technology Award.
12
Dun & Bradstreet Rolta Corporate Awards 2009, Best

Bank under Banking Category.
[ve Sb[ yee[mêr - jesue keeheexjs DeJee[& 2009, yewefkebie eJeie& ceW meJeexece
yeQke
oueeue mêr eje SHeF&-F&JeeF& ceesm SefHeefmeSv heefyueke meskej yeQke DeJee[&,
2010
met#ce, ueIeg SJeb ceOece Gece ceb$eeuee eje met#ce leLee ueIeg Gece #es$e ceW es
keee&efve<heeove nsleg efleere mLeeve eehle ngDee~ Fmekes Deefleefje meerpeererSceSmeF&
kes mebheee|MJeke jefnle GOeej eespevee keer DeefOekelece mebKee nsleg meJeexece
keee&efve<heeoke yeQke kes he cesb eeve~
FE-EY Most Efficient Public Sector Bank Awards 2010 by

Dalal Street.
Second Rank for excellent performance in lending to Micro
& Small Enterprises Sector by the Ministry of Micro, Small &
Medium Enterprises. Also, Best Performing bank for
covering maximum number of Micro & Small accounts
under collateral free lending scheme of CGTMSE
efJeeere meceer#ee
FINANCIAL REVIEW
efJeeere keee& efve<heeove
FINANCIAL PERFORMANCE
yeQke ves . 4,704.77 kejes[ kee heefjeeueve ueeYe ope& efkeee~ (efheues Je<e&
.5,456.80 kejes[) efveJeue ueeYe .1,741.07 kejes[ jne~ (efheues Je<e&
.3,007.35 kejes[)
The Bank recorded an Operating Profit of Rs. 4,704.77 crore,

(previous year Rs. 5,456.80 crore). Net Profit stood at
Rs.1,741.07 crore (previous year Rs. 3,007.35 crore).
efcee keejesyeej ceW 19.93% (.3,34,440 kejes[ mes .4,01,079 kejes[) kes
meg{ keejesyeej Je=ef kes keejCe efveJeue yeepe Deee ceW 4.67% keer Je=ef ngF&~ efheues
Je<e& kes 98.64% keer leguevee ceW heefjeeueveiele Jee 71.34% keJej ngDee iewj yeepe
Deee ceW 14.26% keer efiejeJe ngF&~
Net interest income grew by 4.67% due to rise in volume of

business mix by 19.93% (from Rs.334,440 crore to Rs.401,079
crore). Non-interest income declined by 14.26% and covered
71.34% of Operating Expenses as against 98.64% in the
previous year.
Je<e& 2009-10 kes oewjeve yeQke kes efJeeere keee&-efve<heeove kee meejebMe efvecveefueefKele
nw(jeefMe kejes[ ceW)
The Financial performance of the Bank for the year 2009-10 is

summarised below:
(Amount in Rs. Crore)
efJeJejCe
Particulars
2008-09
2009-10
Je=ef (%) Growth (%)
efveJeue yeepe Deee
Net Interest Income
5498.90
5755.94
4.67
iewj yeepe Deee
Non-Interest Income
3051.86
2616.64
-14.26
heefjeeueve Jee
Operating Expenses
3093.96
3667.81
18.55
heefjeeueve ueeYe
Operating Profit
5456.80
4704.77
-13.78
eeJeOeeve/DeekeefmcekeleeSB
Provisions / Contingencies
2449.45
2963.70
20.99
efveJeue ueeYe
Net Profit
3007.35
1741.07
-42.11
eefleMesej Depe&ve
(.)
Earnings per share
(Rs.)
57.26
33.15
-42.11
eefleMesej yenercetue
(.)
Book value per share
(Rs.)
211.89
236.84
11.77
30.42
14.76
1.49
0.70
Deewmele efveJeue ceeefueele hej eefleueeYe (%)
Return on Average Networth (%)
Deewmele DeeefmleeeW hej eefleueeYe
Return on Average Assets
(%)
13
(%)
keg efJeeere Devegheele veeres emlegle efkeS ieS nQceeveob[
Some of the Financial Ratios are presented below :

(Percentage) (%)
(eefleMele) (%)
2008-09
2009-10
DeefieceeW hej Deee
9.78
8.42
efveJesMe hej Deee
7.14
7.46
efveefOeeeW hej Deee
8.09
7.14
peceejeefMeeeW keer ueeiele
5.76
5.16
efveefOeeeW kee ueeiele
5.37
efveJeue yeepe ceeefpe&ve
2008-09
2009-10
Yield on Advances
9.78
8.42
Yield on Investment
7.14
7.46
Yield on Funds
8.09
7.14
Cost of Deposits
5.76
5.16
Cost of Funds
5.37
4.84
4.84
Net Interest Margin
2.97
2.51
2.97
2.51
Non Interest Income to Operating

Expenses
98.64
71.34
98.64
71.34
Other Income to Average Working Fund
1.51
1.05
Deewmele keee&Meerue efveefOe kes eefle Deve Deee
1.51
1.05
1.53
1.47
Deewmele keee&Meerue efveefOe kes eefle heefjeeueve Jee
1.53
1.47
Operating Expenses to Average

Working Fund
Deewmele keee&Meerue efveefOe kes eefle meHe Jee
0.96
0.92
Staff Expenses to Average Working

Fund
0.96
0.92
Deewmele keee&Meerue efveefOe kes eefle Deve heefjeeueve Jee
0.57
0.55
0.57
0.55
Deeefmle Gheeesie Devegheele
2.70
1.88
Other operating Exp. to Average

Working Fund
kegue Deee kes eefle iewj yeepe Deee
Asset Utilisation Ratio
2.70
1.88
15.73
12.77
Non-Interest Income to Total Income
15.73
12.77
efveJeue Deee kes eefle iewj yeepe Deee
35.69
31.25
Non-Interest Income to Net Income
35.69
31.25
efveJeue Deee kes eefle ueeiele
36.18
43.81
Cost to Net Income
36.18
43.81
heefjeeueve JeeeW kes eefle iewj yeepe Deee
Parameters
Keb[Jeej keee&efve<heeove
SEGMENT- WISE PERFORMANCE
Je<e& 2009-10 kes oewjeve yeQke ves .4704.77 kejes[ kee heefjeeueve ueeYe Deefpe&le
efkeee nw~ FmeceW kees<eeieej kee eesieoeve . 603.42 kejes[ jne Deewj Deve
yeQefkebie heefjeeueve mes . 4751.72 kejes[ kee ueeYe Deefpe&le efkeee~ Je<e& 200910 ceW DeefJeefveeespe Jee DeefJeefveeespe Deee kees kece kej .673.98 kejes[
jne~
The Bank earned an Operating Profit of Rs.4,704.77 crore

during the year 2009-10. The contribution made by Treasury
was Rs.603.42 crore and other banking operation earned a
profit of Rs.4,751.72 crore. The unallocable expenditure net
of unallocable income was Rs. 673.98 crore during the year
2009-10.
ueeYeebMe
DIVIDEND
Je<e& kes efueS 7/- . eefle Mesej (70%) keer oj mes ueeYeebMe Ieesef<ele efkeee ieee~
kegue ueeYeebMe Yegieleeve keer jeefMe 428.65 kejes[ nQ~ (ueeYeebMe efJelejCe kej meefnle)~
A Dividend at the rate of Rs. 7/- per share (70%) for the year,
has been declared. The total dividend payment amounts to
Rs.428.65 crore (including dividend distribution tax).
hetBpeer
CAPITAL
efJeeere Je<e& 2009-10 ceW yeQke keer efveJeue ceeefueele .11,144 kejes[ mes ye{kej
.12,456 kejes[ ngF&~ Je<e& kes oewjeve yeQke ves Deheveer FefkeJeer hetbpeer ceW meeJe&peefveke
ee jeF ee FefkeJeer Mesej kes efeesbefMeeue efveie&ce eje Je=ef veneR keer nw~
Net worth of the Bank in FY 2009-10 has increased to Rs.12,456

crore from Rs.11,144 crore. During the year, the Bank has not
increased its equity capital either by way of Public or Right or
Preferential Issue of Equity Shares.
hetbpeer heee&hlelee
CAPITAL ADEQUACY
yeemesue II esceJeke& kes Devegmeej Je<e& kes oewjeve hetbpeer heee&hlelee Devegheele 12.94%
jne~ peesefke efveeeceke Dehes#ee mes 10% Gelej Lee~
As per Basel II framework, the Banks Capital Adequacy Ratio

of 12.94% which was higher than the regulatory requirement of
10%.
14

hetBpeer heee&hlelee kes efJeJejCe efvecveevegmeej oMee&S ieS nQ:
Details of Capital Adequacy (BASEL II) are shown as under :

(Rs. In crore)
(. kejes[ ceW)
31.03.2009
efJeJejCe
(yeemesue II kes Debleie&le)
Particulars
(Under BASEL II)
efej I hetbpeer
31.03.2010
jeefMe
meerDeejSDeej
jeefMe
meerDeejSDeej
Amount
CRAR (%)
Amount
CRAR (%)
Tier I Capital
12466
8.91
13725
8.48
efej II hetbpeer
Tier II Capital
5745
4.10
7218
4.46
kegue hetbpeer
Total Capital
18211
13.01
20943
12.94
peesefKece Yeeefjle DeeefmleeeB
Risk Weighted Assets
139931
161857
GOeej
BORROWINGS
yeQke ves hejhesegDeue yeeb[ kes efueS eeFJes huesmeceW SJeb efceef[ece ce& vees (SceerSce)
Deewj DeesJejmeerpe GOeej kes peefjes ieewCe $e+Ce me=efpele efkeee nw~ Je<e& 2009-10 kes
oewjeve yeQke ves DeeF&heer[erDeeF& kes FMet eje .325 kejes[ SJeb Dehej efej-II
efueefKele eje .2,000 kejes[ pegeS nQ~
The Bank has raised Subordinated debts through private

placements and Medium Term Note (MTN) for perpetual bonds
and Upper Tier II Bonds through overseas borrowings. The
bank has raised Rs.325 crore through issue of IPDI and
Rs.2,000 crore through Upper Tier-II instrument during the year
2009-10.
15
eyebOeve eee& SJeb efJeMues<eCe
MANAGEMENT DISCUSSION AND ANALYSIS
meceie heefjJesMe
OVERALL ENVIRONMENTS
Jewefeke heefjMe
efJelleere nueeue kes keejCe Jewefeke DeLe&JeJemLee ceW keeHeer efiejeJe ngF& efpememes
2009 kes oewjeve Jeeheke DeeefLe&ke heefjJele&ve ngS~ Je<e& 2009 kes DeejcYe ceW Jewefeke
Glheeo leLee keejesyeej vekeejelceke eieefle oMee& jns Les GvneWves Je<e& 2009 kes otmejs
DeOe&Je<e& ceW eceMe: megOeej oMee&vee DeejcYe efkeee~ DeeF&SceSHe kes veJeervelece Devegceeve
kes Devegmeej 2009 ceW 0.8 eefleMele keer efiejeJe kes efJe 2010 ceW Jewefeke Glheeove
kee efJemleej 3.9 leke efJemleeefjle nesves keer mebYeeJevee nw~
Global Scenario
Jewefeke mebke leLee megOeej eefeee kee eYeeJe eeefhe mebhetCe& osMe ceW Demeceeve leLee
efJeefYevve Les~ Je<e& 2009 ceW mebhetCe& DeLe&JeJemLee ceW Glheeove keer efiejeJe meerOes 3.2
eefleMele jner peyeefke GYejleer leLee efJekeefmele DeLe&JeJemLee ves meeOeejCe 2.1
eefleMele keer Je=ef oMee&F&~ 2010 kes efueS Gvvele DeLe&JeJemLee kes Glheeove ceW 2.1
eefleMele Je=ef Devegceeefvele nw leLee efJekeemeMeerue DeLe&JeJemLee kes efJekeeme kee
6.0% Devegceeve nw~
The impact of global crisis as also the recovery process,

however, was uneven and varied across countries. The decline
in output in 2009 for advanced economies as a whole has been
sharper at 3.2 percent whereas the emerging and developing
economies have shown a modest growth of 2.1 percent. For
2010, the output of advanced economies is projected to grow
by 2.1 percent and that of developing economies is projected to
grow by 6.0%.
efJeMJe Glheeove keer lespeer mes mekeejelceke eefleefeee ves ceewefke leLee meeLe ner meeLe
jepekees<eere oesveeW kees veerefleiele eeslmeenve keer DemeeOeejCe jeefMe eje eeefuele
efkeee nw~ ceewefke veerefle leLee jepekees<eere veerefle megOeej kejves kes GheeeeW kees
eeslmeeefnle kejves kes efueS efJeefYevve osMeeW kes kesvere ceewefke eeefOekeeefjeeW leLee
mejkeejeW eje veerefleeeW kees vejce kejvee DeejcYe kej efoee ieee~ Fmekes meefnle,
Ske yeej eeslmeenve ne osves hej, efJekeeme oj keer ieefle yeveeS jKeves keer mepeielee
jner~
The rapid rebound in world output, to a large extent, has been

driven by extraordinary amount of policy stimulus, both
monetary as well as fiscal. Monetary policy and fiscal policy
remained highly expansionary to prop up the recovery process.
It is being mooted at present by Governments and Central
monetary authorities of various countries to start unwinding of
policy stimulus measures undertaken to boost the recovery
process. With this, there remain concerns about the continuity
of growth momentum, once the stimulus is withdrawn.
FefkeJeer yeepeej leLee keeheexjs yeeb[ yeepeej ceW Geue meefnle efJelleere yeepeej ceW
megOeej nesves ueiee~ keg ess osMe ye[s yepe keer keceer SJebce mejkeejer $e+Ce leLee kepe&
mes mebIe<e& kejles ngS oyeeJe ceW Dee ieS~ peerJeveesheeesieer JemlegDeesb keer keerceleW Yeer henues
pewmeer nes ieF& efpemes GYejles SefMeee mes Glhevve meceLe&ve mes megOeej leLee meeLe ner meeLe
Jewefeke efJelleere efmLeefle kes megOeej mes Deve DeeefLe&ke megOeej Yeer ngS~
Financial markets have also recovered, with rebound in equity

market and corporate bond market. However, sovereign debt
has come under pressure for some of the smaller countries as
they struggle with large budget deficits government debt. There
has been rebound in commodity prices as well, supported by
demand recovery emanating from emerging Asia as well as
other economies which are on recovery path and due to
improvement in global financial conditions.
The global economy, after going through an unprecedented

down turn following the financial turmoil, witnessed a turn
around during 2009. Global production and trade which was
reeling under negative zone during the initial months of 2009
gradually bounced back in the second half of 2009. As per the
latest estimate by IMF, as against 0.8 percent decline in 2009,
global output is expected to expand by 3.9 percent in 2010.
efJeMJe ceW meMekele megOeej kes yeeJepeto Yeer, peesefKece keer mebYeeJevee nw~ FveceW mes
keg jepekees<eere Ieee nesves mes $e+Ce-peer[erheer Devegheele Deewj DeJeJeefmLele ngDee
efpememes efJekeemeMeerue veerefleeeW kes yeeJepeto Yeer Gvvele osMeeW ceW yesjespeieejer ye{er
efpememes megOeej eefeee keer megOeejelceke veerefleeeW mes eefleketue efveie&ce eYeeJe keer
mebYeeJevee nw~
However, in spite of strong recovery across the globe, there are

still significant risks to the outlook. Some of them are: sizeable
increase in fiscal deficits with worsening debt-GDP ratio, rising
unemployment in advanced countries in spite of expansionary
policies, possible adverse impact of exit from the supportive
policies on recovery process.
Iejsuet DeLe&JeJemLee
Deeweesefieke #es$e kes meMekele hegvelLeeve meefnle DeefOekeebMe osMeeW keer leguevee ceW Yeejleere
DeLe&JeJemLee ves lespe ieefle mes megOeej kees oMee&ee nw~ kesvere meebefKekeere mebmLee
(meerSmeDees) eje veJeervelece eekekeueve kes Devegmeej Deewue mes efomecyej, 2009 kes
oewjeve mekeue Iejsuet Glheeo 6.7% leke ieee~ meerSmeDees eje 2009-10 nsleg mekeue
Iejsuet Glheeo kes peer[erheer kes eekekeueve Devegmeej 2008-09 kes oewjeve 6.7% kes
hebpeerke=le Je=ef keer leguevee ceW 2009-10 ceW Devegceeefvele DeeefLe&ke Je=ef 7.4% leke ngF&~
Domestic economy
Indian economy witnessed a fast paced recovery compared to
the most of the countries, with strong revival of industrial sector.
As per the latest estimate by Central Statistical Organisation
(CSO), the GDP went up by 6.7% during April to December,2009.
GDP for 2009-10, grew by 7.4% compared to 6.7% growth
registered during 2008-09. The agricultural sector, which was
affected by sub-normal monsoons, is expected to log a negative
16
meeceeve mes kece ceevemetve mes ke=ef<e #es$e eYeeefJele ngDee efpememes 0.2% keer vekeejelceke
Je=ef keer mebYeeJevee nw~ Deeweesefieke leLee mesJee #es$e keer efJekeeme oj eceMe: 8.2% leLee
8.7% jnves keer mebYeeJevee nw~ Je<e& kes oewjeve Deeweesefieke #es$e eje GuuesKeveere
GheueefyOe jner, pees otmejer efleceener mes 10 eefleMele mes DeefOeke Je=ef oMee&leer jner~
growth by 0.2%. The industrial and service sector growth rate is

expected to remain at 8.2% and 8.7% respectively. The most
remarkable turn around has been witnessed by the industrial
sector during the year, which has shown a sustained increase
by over 10 percent from the second quarter onwards.
efheues Je<e& keer 13.6% Je=ef keer leguevee ceW Je<e& 2009-10 kes oewjeve 4.7% efveee&le
Ieles ngS $176.57 efyeefueeve leke hengbe ieee~ Jewefeke ceebie kece nesves mes
Deketyej, 09 leke efveee&le ceW ueieeleej efiejeJe jner~ Fmekes yeeo veJecyej mes
mekeejelceke Je=ef meefnle GuuesKeveere eieefle jner~ efheues Je<e& kes 20.7% Je=ef keer
leguevee ceW Deeeele ceW 8.2% keer keceer ngF& pees $ 278.68 efyeefueeve jne~ Je<e&
2008-09 nw $118.65 efyeefueeve keer leguevee ceW Je<e& kes oewjeve keejesyeej Ieee
$ 102.11 efyeefueeve jne~
efJekeefmele osMeeW keer leguevee ceW efJekeeme ceW lJeefjle hegvelLeeve keer mebYeeJevee ves Je<e& kes
oewjeve efJeosMeer efveJesMe kes hees&Heesefueees efveJesMe ceW eegj Je=ef ngF& nw~ Je<e& 2008-09
kes $ 21.33 efyeefueeve DevleJee&n (SHe[erDeeF& DevleJee&n $ 35.18 efyeefueeve leLee
yeefnJee&n hees&Heesefueees efveJesMe $ 13.85 efyeefueeve) keer leguevee ces 2009-10 ceW efJeosMe
efveJesMe DevleJee&n $ 66.54 efyeefueeve (SHe[erDeeF& $ 34.17 efyeefueeve leLee
hees&Heesefueees efveJesMe $ 32.37 efyeefueeve) jne~ 31 ceee&, 2009 kes efJeosMeer efJeefvecee
Deejef#ele $252 efyeefueeve mes 31 ceee&, 2010 leke $ 279 efyeefueeve nes ieee)
During the year 2009-10, export declined by 4.7% reaching

$176.57 billion as against previous years growth of 13.6%.
Exports continue to decline till October,09 due to drying up of
global demand. Subsequently, however, it has seen a marked
improvement with positive growth since November. Imports
declined by 8.2% to $278.68 billion as against 20.7 % growth
last year. The Trade deficit for the year stood at $102.11 billion
against $ 118.65 billion for 2008-09.
Je<e& kes oewjeve cegemHeerefle ves keeHeer DeefmLejlee kees osKee~ [yuetheerDeeF& cegemHeerefle
oj ceW ceee&, 09 ceW 1.27 keer meerOeer efiejeJe leLee petve-Deiemle, 2009 ceW vekeejelceke
cegemHeerefle oj mes cegemHeerefle HejJejer, 2010 ceW ye{kej 9.90% nes ieF&~ Je<e& kes
oewjeve cegemHeerefle keer (oes Debkeere) ye{le ves otmejs DeOe&Je<e& kes oewjeve efJeMes<ekej
Keee cegemHeerefle keer efJeke efmLeefle Glhevve kej oer Leer~
The inflation has seen considerable volatility during the year.

With a steady decline in WPI inflation rate from 1.2% in
March,09 and negative inflation rate in June-August, 2009,
inflation has jumped to 9.90% for March, 2010. The emergence
of high (double digit) inflation, especially food inflation during
the second half has been a major concern during the year.
Sce3 kes oewjeve ceewefke he#e hej, yeQke peceejeefMeeeW ves meeceeve Je=ef oj yeveeS jKee
peyeefke yeQke $e+Ce ceW keeHeer efiejeJe ngF&~ Je<e& 2008-09 ceW 19.1 eefleMele Je=ef keer
leguevee ceW Je<e& 2009-10 kes oewjeve jeefMe Deehetefle& (Sce3) ceW 16.9 keer Je=ef ngF&~
Je<e& 2008-09 keer 2.0 eefleMele keer leguevee ceW Je<e& kes efueS Deejef#ele jeefMe Je=ef
11.8 eefleMele Je=ef jner~ yeQefkebie eCeeueer ceW peceejeefMeeeW ceW 2008-09 kes oewjeve
17.0 eefleMele keer Je=ef ngF& peyeefke Je<e& 2008-09 ceW en 19.9% Leer~ yeQke $e+Ce
Je<e& 2008-2009 kes oewjeve 17.5 eefleMele keer leguevee ceW Je<e& kes oewjeve 16.7
eefleMele jne~
On the monetary front while M3, bank deposits have witnessed

moderation in growth rate and there has been sharp decline in
bank credit. The money supply (M3) increased by 16.9 percent
during 2009-10 against 19.1 percent rise in 2008-09. The
reserve money growth for the year, however, has been higher
at 11.8 percent against 2.0 percent for 2008-09. The deposits of
the Banking System during 2009-10 increased by 17.0
compared to 19.9% during 2008-09. The bank credit went up
by 16.7 percent against 17.5 percent during 2008-09.
With the quicker revival in growth prospects compared to the

developed countries, foreign Investment recorded substantial
rise during the year, on the back of surge in portfolio investment.
Foreign Investment inflow during 2009-10 stood at $66.54 bn
(FDI for $34.17 bn. and Portfolio Investment for $32.37 bn) as
against inflow of $21.33 bn (FDI inflow $35.18 bn and outflow of
portfolio Investment by $13.85 bn) in the year 2008-09. The
level of Foreign Exchange Reserve improved from $252 billion
as of 31st March, 2009 to $279 billion as of 31st March, 2010.
On the fiscal front, the expansionary policy of the Government

for kick starting economic growth has seen an elevated level of
fiscal deficit, which is estimated to increase to 6.7% of GDP in
2009-10 compared to 6.0% in 2008-09 and less than 3% during
the previous two years.
jepekees<eere he#e keer Deesj, mejkeej eje DeeefLe&ke Je=ef nsleg efJekeemeMeerue veerefle mes
jepekees<eere Ieee ceW Je=ef efoKeueeF& oer, pees 2008-09 ceW 6.0% keer leguevee ceW
2009-10 ceW peer[erheer ceW 6.7% eekekeefuele Je=ef ngF& pees efheues oes Je<ees kes oewjeve
3% kece jner~
With the revival of foreign institutional investment, the equity

market recovered and gained strength during 2009-10. The
BSE SENSEX moved up from 9708.50 as on end of March 09
to 17527.77 as on end March,2010, showing a rise by 80.5
percent., Similarly, S&P CNX NIFTY moved up from 3020.95 at
the end of March 09 to 5249.10 as at end of March 10, i.e.
increase by 73.8 percent.
efJeosMeer mebmLeeiele efveJesMe kes hegvelLeeve meefnle, 2009-10 kes oewjeve FefkeJeer
yeepeej ceW megOeej ngDee leLee leerJelee Deefpe&le keer~ yeerSmeF& mesvemeskeme ceee& 09 kes
Devle leke 9708.50 nes ieee~ Fmeer lejn SmeSC[heer meerSveSkeme efveHeer ceee& 09
kes Deble leke 3020.95 jne pees ceee& 10 kes Deble leke 73.8 eefleMele Je=ef ope&
kejles ngS 5249.10 nes ieee~
Je<e& 2009-10 kes oewjeve, SHeDeeF&DeeF& ceW Je=ef SHe[er Deeefo kes Devleie&le ueieeleej
During 2009-10, rupee strengthened against the US dollar on

the back of increase in FII inflows, continued inflow under FDI
DevleJee&n leLee DeefveJeemeer YeejleereeW kes peceejeefMeeeW leLee yesnlej ceeFees-DeeefLe&ke
17
mebYeeJevee mes etSme [e@uej kes cegkeeyeues ceW heee meMekele ngDee~ Je<e& kes oewjeve etSme
and NRI deposits and boosted by better macro-economic

prospects. Rupee appreciated by 12.87% against USD during
the year. Rupee also appreciated by 11.3% against Euro, over
7.0% against pound sterling and Yen.
[e@uej ceW FmeceW 12.87% keer Je=ef ngF&~ heeGv[ mefue&bie leLee esve keer leguevee ceW
7.0% mes DeefOeke leLee etjes kes efJe .11.3% cepeyetle ngDee~
Industry Structure and Developments
Deeweesefieke {ebee leLee efJekeeme
The banking industry, which remained largely immune to global

financial crisis, was however impacted by slow down prevailing
in real sector. The credit off take remained subdued for a
prolonged period of time. The pressure on Net Interest Margin
was visible as a result of reduction in PLR and the magnitude of
stressed assets, which increased on account of global economic
slowdown following the financial crisis, showed hardly any
perceptible improvement.
Jewefeke DeeefLe&ke mebke mes yeee jnves Jeeuee yeQefkebie Geesie, mebheoe #es$e ceW Oeerceer
ieefle mes eYeeefJele ngDee~ Ske uecyes mecee leke $e+Ce ceW efmLejlee jner~ heerSueDeej
ceW keewleer leLee DeeefmleeeW ceW oyeeJe kes keejCe mekeue yeepe ceeefpe&ve hej oyeeJe
mhe< heefjueef#ele ngDee pees efJelleere mebke kes eYeeJe mes Jewefeke DeeefLe&ke ceboer kes
keejCe Je=ef oMee&F& leLee keesF& efJekeeme mhe< veneR efoKee~
The deposits growth of the Scheduled Commercial Banks

during 2009-10 slowed down to 17.0 percent during the year as
against 19.9 percent during the previous year. The Bank credit
growth remained less than 5 percent during the first half of
2009-10. However, subsequent recovery in credit pick up has
enabled the system to log 16.7 percent growth during the year
as against 17.5 percent in previous year. While the bank credit
during the year decelerated, the financing from non-bank
sources increased sharply. Higher market borrowing by the
Government, lower credit pick up has led to increase in banks
investment in SLR. Also, during the year, banks investment
Non-SLR securities, especially, in Mutual funds witnessed a
substantial rise. The credit deposit-ratio of the banking system,
which remained within the range of 69-70% for majority part of
the year saw upward trend during last quarter of the year and
as on 26th March, 2010, the C-D ratio of the banking system
stood at 72.22 percent.
Devegmetefele JeeefCeefpeke yeQke kee 2009-10 kes oewjeve peceejeefMe Je=ef efheues Je<e&
keer 19.9 eefleMele keer leguevee ceW Je<e& 2009-10 kes oewjeve 17.0 eefleMele jne~
Je<e& 2009-10 kes eLece DeOe&Je<e& kes oewjeve yeQke keer $e+Ce Je=ef 5% mes Yeer kece
jner~ eeefhe, yeeo kes megOeej ceW efheues Je<e& keer 17.5 eefleMele keer leguevee ceW Fme
Je<e& kes oewjeve $e+Ce ves 16.7 eefleMele keer eieefle oMee&eer~ Je<e& kes oewjeve yeQke $e+Ce
ceW efiejeJe Deeves kes yeeJepeto Yeer iewj-yeQke eesle mes efJellehees<eCe ceW lespeer mes Je=ef
jner~ mejkeej eje Ge yeepeej GOeej kece $e+Ce kes keejCe SmeSueDeej ceW yeQke
kes efveJesMe keer Je=ef ngF&~ Fmekes meeLe ner Je<e& kes oewjeve, yeQke kes efveJesMe iewjSmeSueDeej eefleYetefle efJeMes<eleee cetegDeue Heb[ ceW eegj Je=ef ngF&~ Je<e& kes
DeefOekeebMe mecee ceW yeQefkebie eCeeueer kee $e+Ce pecee Devegheele 69-70% kes oeejs ceW
jne efpememes Je<e& keer Debeflece efleceener kes oewjeve GOJe& eJe=efe jner leLee 26 ceee&
2010 leke yeQefkebie eCeeueer kee meer[er Devegheele 77.22 eefleMele jne~
The overall liquidity in the system remained easy on account of

subdued credit growth and healthy deposits growth, with the
result, banks had to undertake reverse repo transactions under
LAF for the most of the times during the year. The total reverse
repo transaction which remained around Rs 80,000 crore to
Rs.100,000 crore for considerable time during the year,
however, came down to around Rs.7000 crore during the last
quarter of the year.
$e+Ce ceW efiejeJe nesves kes yeeJepeto Yeer eCeeueer ceW kegue vekeoer efmLeefle meeceeve/
meblees<eeo jner, heefjCeecemJehe, SueSSHe kes Debleie&le yeQke eee: Deejef#ele jshees
uesveosve .80,000 kejes[ mes .100,000 kejes[ jne peyeefke Je<e& keer Debeflece
efleceener kes oewjeve .7,000 efiejeJe ope& keer~
Je<e& 2009-10 kes oewjeve peceejeefMe leLee GOeej oj ceW keceer DeeF&, Ske Je<e& keer
The deposits and lending rates softened during 2009-10, with

rates on deposits of above one year maturity coming down from
8.0-9.25 % in March,09-end to 6.00-7.50 % by end March,2010.
The Benchmark Prime Lending Rate (BPLR) of five major PSB
banks came down from 11.50-12.50 % in March, 2009 to
11.0-12.0% in March, 2010.
heefjhekeJelee mes Thej peceejeefMe keer oj meefnle ceee&, 09 ceW heefjhekeJelee 8.0-9.25%
kece ngF& leLee ceee& 2010 ceW 6.00-7.50% kece ngF&~ heeBe ecegKe meeJe&peefveke #es$e
kes yeQke ceee&, 2009 ceW 11.50% mes ceee&, 2010 ceW 11.0-12.0% veeres Dee
ieS~
Reflecting easy liquidity conditions, average call money rate

moved in the range of 3.15 to 3.50 percent during the year. The
yield on dated Government Securities hardened during the year
on the impact of relatively large borrowing programme
announced by the government. The Yield on 10-year G-sec
increased to 7.84% in end-March, 2010 from 7.5% in end
March,2009.
Deemeeve vekeoer efmLeefle kees eoefMe&le kejles ngS, Je<e& kes oewjeve Deewmele ceebie cege oj
3.15 mes 3.50 keer jsvpe ceW eueer ieF&~ efoveebefkele mejkeejer eefleYetefleeeW hej eefleHeue
Je<e& kes oewjeve kece nes ieee efpemehej mejkeej eje Ieesef<ele Je=no GOeej keee&ece
kee eYeeJe he[e~ peer- #es$e 10 Je<e& kee eefleHeue ceee&, 2009 keer meceeefhle hej 7.5%
mes ceee&, 2010 kes Deble ceW ye{kej 7.84% nes ieee~
18
Yeejleere efj]peJe& yeQke ves Je<e& 2008-09 kes oewjeve eCeeueer ceW vekeoer osves kes DeveskeeW
Gheee efkeS leLee DeveskeeW efveeeceke GheeeeW ceW {erue oskej eCeeueer kes Jewefeke mebke
kes eefleketue eYeeJe kees otj kejves kes Gheee efkeS~ Je<e& 2009-10 kes efleere
DeOe&Je<e& kes oewjeve efJemleejke veerefleeeW mes eefceke he mes yeenj efvekeuevee DeejcYe
efkeee~ Debeflece efleceener kes oewjeve, meerDeejDeej leLee jshees oj ceW Je=ef ngF& pees
cegemHeerefle keer efebleepeveke efmLeefle Leer~ Yeejleere efj]peJe& yeQke ves Je<e& kes oewjeve
efvecveefueefKele keg cenlJehetCe& veerefleiele keoce G"eS :
During 2008-09, Reserve Bank of India took several measures

to infuse liquidity in the system and relaxed a number of
regulatory measures for facilitating the financial system to cope
up with the adverse impact of global financial crisis. During
2009-10, RBI initiated gradual exit from the expansionary policy
from the second half of the year. During the last quarter, CRR
and Repo rates were also raised on concerns of inflationary
expectation. Some of the important policy measures taken by
RBI during the year included:
jshees leLee efjJeme& jshees oj Deewue 09 ceW 25 yeerheerSue leke kece ngF& leLee ceee&,
2010 ceW eefleieeceer (efjJeme&) ngDee~
Repo and Reverse repo rate was reduced in April, 09 by 25

bps which was reversed in March,2010.
HejJejer, 2010 ceW vekeoer Deejef#ele Devegheele 5.0% mes 5.75% ye{kej 75
yeerheerSme nes ieee~
Cash Reserve Ratio (CRR) was raised by 75 bps from 5.0%

to 5.75 % in February,2010.
Deketyej, 09 ceW Yeejleere efj]peJe& yeQke eje keg efJemleejke veerefle GheeeeW kees
Keesuevee DeejcYe efkeee ieee~ GoenjCe kes efueS 2008-09 ceW Ske eefleMele
hJeebF keceer kees 25% ye{kej Jeeheme ueeee ieee~ efveee&le, $e+Ce hegveefJe&lle
megefJeOee 50% mes 15% leke kece keer ieF& leLee yeQkeeW kees efJeMes<e hegveefJe&lle
megefJeOee kees yevo efkeee ieee~ SceSHe, SveyeerSHemeer, DeeJeeme efJelle kebheefveeeW
leLee Heesjskeme mJewhe megefJeOee kes efveefOeeve nsleg efJeMes<e jshees megefJeOee kees Yeer yebo
efkeee ieee~
Unwinding of some of the expansionary policy measures

was initiated by RBI in October, 09. For instance, one
percentage point reduction in SLR in 2008-09 was rolled
back by raising the same to 25%. Export credit refinance
facility was reduced from 50% to 15% and special refinance
facility for banks was discontinued. Special repo facility
meant for funding MFs, NBFCs, Housing Finance
Companies and Forex Swap facility was also discontinued.
Provisioning requirement for advances to commercial real
estate under Standard category was raised from 0.4% to
1.00%.
ceeveke eJeie& kes Devleie&le JeeefCeefpeke efjeue Fms kees Deefece nsleg
eeJeOeeveerkejCe keer Dehes#ee 0.4% mes ye{ekej 100% keer ieF&~
en Mele& ueieeF& ieF& nw efke yeQkeeW kees efmelebyej 2010 kes Deble leke vetvelece
SveheerS eeJeOeeve keJejspe Devegheele 70 eefleMele eehle kejvee nw~
efvekeeeeW kes keejesyeej eefleefveefOe kes he ceW keee& kejves keer iegbpeeFMe kees ye{eee
ieee nw Deewj yeQkeeW kees eenkeeW mes keejesyeej eefleefveefOe kes ceeOece mes oer pee
jner mesJeeDeeW kes efueS Gefele mesJee eYeej Jemetue kejves keer Devegceefle oer ieF& nw~
The scope of entities to act as Business Correspondents

(BC) has been enlarged and banks have been permitted to
collect reasonable service charges from customer for
delivering the services through BC.
efej 3 mes efej 6 kesveW hej MeeKeeSB Keesueves kes efueS MeeKee eeefOekejCe eespevee
kees Goej yeveeee ieee nw~ (DeLee&le 50,000 leke keer pevemebKee Jeeues)
Branch Authorization Scheme for opening branches in Tier

3 to Tier 6 centres has been liberalised. (i.e. with population
up to 50,000)
efmemce keer meceer#ee kes efueS mLeeefhele Yeejleere efjpeJe& yeQke keee&oue keer
DevegMebmeeDeeW kes heeueve ceW yeerheerSueDeej kees yebo kej pegueeF& 2010 mes DeeOeej
oj eje eeflemLeeefhele efkeee peeSiee~
In pursuance of the recommendation of RBI Working Group

set up to review BPLR system, BPLR is slated to be replaced
by Base Rate from July, 2010.
It has been stipulated that the Banks are to achieve a

minimum NPA provision coverage ratio of 70 percent by
end-September 2010.
DeJemej
Opportunities
Jewefeke Glheeove SJeb Jeeheej ceW megOeej 2010 ceW meg{ nesvee Dehesef#ele nw Deewj pewmee
efke DeeF&SceSHe eje e#esefhele efkeee ieee nw, Glheeove ceW 3.9% keer Je=ef nesieer Deewj
Jeeheej keer cee$ee ceW 5.8% kee efJemleej nesiee~ Fmeer ekeej Iejsuet efmLeefle ceW, Yeejle
keer peer[erheer Je=ef efJeeere Je<e& 2010 kes 7.4 eefleMele keer leguevee ceW efJeeere Je<e&
2011 ceW ye{kej 8 eefleMele nesvee Dehesef#ele nw~ Deeweesefieke #es$e ceW 10 eefleMele mes
peeoe keer ye{esejer nes jner nw Deewj efveee&le #es$e ceW Yeer mekeejelceke Je=ef keer eJe=efe
nw~ es mekeejelceke megOeej yeQkeeW kees Deheves keee&keueehe kes efJemleej kes efueS DeJemej
eoeve kejles nQ~
Recovery in global output and trade is expected to be

strengthened in 2010 and as projected by IMF, output is
expected to grow by 3.9% and trade volume is to expand by
5.8%. Similarly, domestically, Indias GDP growth is expected
to exceed 8 percent in FY 2011 against 7.4 percent in FY2010.
The industrial sector is growing at over 10 percent and exports
sector has witnessed positive growth trend. These positive
developments provide opportunities for banks to expand their
activities.
19
GheYeesee SJeb efveJesMe ceebie ceW megOeej Deewj {eBeeiele #es$e ceW efveJesMe hej mejkeej kes
peesj osves mes yeQke $e+Ce Je=ef kees eeslmeenve efceuesiee~
The pick up in consumption and investment demand and the

Governments thrust on investment in infrastructure sector will
provide impetus to the bank credit growth.
Je=ef Deewj efJeeere meceeJesMeve hej oyeeJe yeQefkebie megefJeOeeDeeW kes efJemleej kes efueS
Devegketue JeeleeJejCe yeveeves ceW meceLe& nesiee~
The stress on inclusive growth and financial inclusion will create

enabling environment for expansion of banking facilities.
egveewefleeeB
cegemHeerefle kes oesnjs Debke hej hengBeves mes keg eefleyebOeelceke ceewefke Gheee DeeJeMeke
nes mekeles nw~
Challenges
With the inflation rising to double digit, which may necessitate
certain restrictive monetary measures, there is expected to be
pressure on interest rate. Among others, the challenges
confronting banking sector during 2010-11, include the following
ones:
yeepe oj hej eYeeJe he[vee Dehesef#ele nw~ Deve ceW 2010-11 kes oewjeve yeQefkeie #es$e
kes meccegKe egveeQefleeeb efvecveefueefKele nw~
keemee DeeOeej ceW efJemleej kes eje kegue pecee keer ueeiele kees kece jKekej efvece
ceW megOeej leLee efJeefYeVe mebefJeYeeie ceW mebmeeOeveeW kes efJeJeskehetCe& DeefYeefveeespeve
eje Deefece hej ueeYe ceW megOeej~
$e+Ce mebefJeYeeie kee efJemleej efpemeceW 2009-10 kes oewjeve Je=ef ceW keceer oMee&F&
ieF& nw~
Deewj DeefOeke Keelee #ejCe ceW keeJe SJeb Jemetueer kes eeemeeW ceW Je=ef eje
meefee SveheerS eyebOeve
efvece hej oyeeJe keer ef mes iewj-yeepe Deee ceW mLeeeer Je=ef eje ueeYeeolee
ceW Je=ef megefveefele kejvee
meg{ hetbpeer heee&hlelee Devegheele kes Gefele jKe-jKeeJe kes efueS Deeefmle Je=ef kes
meeLe ieefleMeeruelee jKe hetbpeer DeeOeej ceW Je=ef~
Improving NIM by keeping the overall of cost of deposits

down by expanding CASA base and improving yield on
advances by prudent deployment of resources among
various portfolios.
Expansion of credit portfolio, which have shown a
deceleration in growth during 2009-10.
Pro-active NPA management, by arresting further slippages
and augmenting recovery efforts.
Ensuring growth in profitability by steady increase in noninterest income in light of pressure on NIM.
Increasing capital base to keep pace with the asset growth
so as to maintain a healthy capital adequacy ratio.
keejesyeej meceer#ee
BUSINESS REVIEW
pecee jeefMe
yeQke keer peceejeefMe ceW .40,053 kejes[ mes ye{kej .2,29,762 kejes[ keer Je=ef
ngF&~ yeQke keer peceejeefMeeeB efpemeceW Je<e& kes oewjeve 21.11% keer Je=ef ope& keer ieF&
efpemeceW osMeer peceejeefMeeeW ceW Je=ef ee efJeiele Je<e& keer 27.17% keer Je=ef kes efJeOo
.37,098 kejes[ ee 23.26% Leer~
Deposits
yeQke keer DeefveJeemeer peceejeefMeeeB eLee ceee&, 2009 .10,616 kejes[ jne pees kegue
osMeer pecee jeefMeeeW keer 5.40% keer Ieke Leer~
Non-Resident Deposits of the Bank stood at Rs.10,616 crore

which constituted 5.40 % of aggregate domestic deposits.
yeele pecee jeefMeeeW ceW 24.67% keer Je=ef ngF& leLee eeuet pecee jeefMeeeW ceW 35.95%
keer ye{eslejer ngF&~ yeele SJeb eeuet pecee jeefMeeeW
kees efceueekej kece ueeiele keer pecee jeefMeeeW kee
efnmmee kegue Iejsuet pecee jeefMeeeW kee 31.75%
nw~
Savings Bank deposits grew by 24.67% and Current deposits

logged a growth of 35.95%. The
share of low cost deposits comprising
of savings and current deposits to
total domestic deposits is 31.75%.
Banks deposits increased by Rs.40,053 crore to Rs.229,762

crore during the year recording a growth of 21.11%. The growth
in domestic deposits was to the tune of Rs.37,098 crore or
23.26% as against previous years growth of 27.17%.
yeQke kes heeme Yeueer ekeej kee osMeer peceejeefMeeeW

kee efJeefJeOeke=le pecee jeefMe DeeOeej nw efpemeceW
11.03% eeceerCe #es$e mes, 11.70% DeOe& Menjer
#es$eeW mes 18.60% Menjer #es$eeW mes, 58.67%
ceneveiejer #es$eeW mes nw~ yeQke kee eLee ceee& 2010
keer meceeefhle hej eenkeJe<e& DeeOeej 35.6 efceefueeve
nw, efpemeceW 32.9 efceefueeve peceekelee& SJeb 2.7
efceefueeve GOeejkelee& meceeefJe nw~
The Bank has a well diversified

deposit base with 11.03% of domestic
deposits coming from rural areas,
11.70% from semi urban, 18.60 %
from urban and 58.67% from metro
areas. The banks total clientele base
of 35.6 million consisted of 32.9
million depositors and 2.7 million
borrowers as at end of March, 2010.
20
Deefece
eLee 31.03.2009 yeQke kes kegue mJeosMeer $e+Ce .115,354 kejes[ ceW 17.20 keer
Je=ef ope& neskej .135,194 kejes[ nes ieee~ efJeiele Je<e& Je=ef oj 26.22% Leer~
ye=nle keejheesjs efce[ keejheesjs, SmeSceF& SJeb ke=ef<e eje Gefele mJeerke=efle/mebefJelejCe
eje Je=ef eehle ngF&~
Advances
ye=nle keejheesjs kes Debleie&le, keejheesjs GOeejkelee&DeeW/efveee&lekeeW keer efJeefMeerke=le

$e+Ce keer efvejblej DeeJeMekelee keer hetefle& kes efueS
yeQke veW 211 Keeles, 15 keejheesjs yeQefkebie MeeKeeSb,
28 efce[ keejheesjs MeeKeeSb SJeb 4 mJeosMeer efJeosMeer
MeeKeeSb Deefleefje he mes pegeF~
Under Large Corporate, bank added 211 accounts, 15 Corporate

Banking Branches, 28 Mid Corporate
Branches and 4 domestic overseas
branches continue to cater exclusively
to the specialised credit requirement
of
the
Corporate
borrowers/
exporters.
The gross domestic credit of the Bank registered a growth of

17.20% from Rs.115,354 crore on 31.03.2009 to Rs.135,194
crore. The growth rate in the last year was 26.22 %. Robust
sanctions / disbursement by Large Corporate, Mid Corporate,
SME and Agriculture enabled the growth.
mebjeveelceke efJee
Infrastructure Finance
Je<e& kes oewjeve yeQke ves efJeegle Glheeove, otjmebeej,

yebojieen, me[ke efvecee&Ce "skesoej Deeefo kees
Meeefceue kejles ngS mebjeveebleie&le efveefOe DeeOeeefjle
.1020.30 kejes[ leLee iewj efveefOe DeeOeeefjle
.220.30 kejes[ keer meercee mJeerke=le keer~
During the year, the Bank sanctioned

Fund Based Rs. 1020.30 crore and
Non Fund Based Rs. 220.30 crore
under infrastructure covering power
generation,
telecommunications,
ports, roads, construction contractors
etc.
lekeveerkeer cetueebkeve SJeb $e+Ce mecetnve
Technical Appraisal & Loan Syndication
yeQke kes lekeveerkeer cetueebkeve efJeYeeie eje efpemeceW DevegYeJeer Fbpeerefveej lewveele nQ,
efpevneWves Deeweesefieke heefjeespeveeDeeW kee cetueebkeve efkeee, efpemekes keejCe yeQke kees
mener ekeej keer heefjeespeveeDeeW kees GOeej osves nsleg egveves ceW meneelee efceueer, efpememes
eeweesefiekeer mes mebyebefOele peesefKece kece ngDee, .7,674.47 kejes[ keer Je=efMeerue
keejesyeej efveefce&le ngDee Deewj $e+Ce mecetnve eefeee mes .27.75 kejes[ keer Meguke
DeeOeeefjle Deee kee ueeYe ngDee~ yeQke kes lekeveerkeer cetueebkeve DeeOeej kees meg{ kejves
ngsleg efJeefJeOe DevegYeJe meefnle, Geesie mes 20 DeefYeebleeDeeW keer Yeleea keer ieF& nw~
The Banks Technical Appraisal Department, manned by highly

experienced engineers, undertook appraisals of industrial
projects, which helped the Bank in picking up right kind of
projects to lend reducing technology related risks. The
incremental business generated was worth Rs.7,674.47 crore
and loan syndication process has yielded fee based income for
Rs27.75 crore. The Bank has recruited 20 Engineers from the
Industry with diverse experience to strengthen the technical
appraisal arm of the Bank.
efveee&le $e+Ce
Export Credit
yeQke Iejsuet cege SJeb efJeosMeer cege ceW Yeer DeeeelekeeW SJeb efveee&leke ieenkeeW keer
efJelleere DeeJeMeleeDeesb kees hetje kejves ceW yengle meefee nw~ yeQke keer osMeYej keer
192 MeeKeeSb efJeosMeer efJeefvecee keejesyeej mebYeeueves SJeb DeeeelekeeW SJeb efveee&lekeeW
keer $e+Ce/efJeosMeer efJeefvecee DeeJeMekeleeDeesb kees hetje kejves nsleg DeefOeke=le nQ~ yeQke
kee efveee&le $e+Ce ceee&, 2009 ceW .602 kejes[ keer Je=ef DeLee&le 9.98% Je=ef
ope& ngF& SJeb pees 31 ceee&, 2010 leke . 6635 kejes[ kes mlej hej hengbe ieee~
efveJeue meceeeesefpele yeQke $e+Ce ceW efveee&le $e+Ce keer efnmmesoejer ceee&, 2010 leke
5.90% Leer~
The Bank is very active in meeting the importers and exporter

clients financial requirements in domestic currency and also in
foreign currency. Banks 192 branches across the country are
authorized to handle foreign exchange business and cater to
the credit/ foreign exchange needs of importers & exporters.
The Banks export credit registered a growth of Rs. 602 Crores
i.e. 9.98% increase over March 2009 and reached a level of
Rs.6,635 Crore as on 31st March, 2010. The share of export
credit to net adjusted bank credit as at March 2010 was 5.90%.
Financial requirements of both exporters and non- exporters
are met through ECB at our overseas branches and Foreign
Currency loans at domestic branches. The total amount of such
advances as at 31-03-2010 was USD 1708.93 million
(Comprising of ECBs USD 691.77 Mn. and Foreign Currency
Loan of USD 1017.16 Mn.) equivalent to Rs. 7673.10 Crore.
The bank also extended pre-shipment and post-shipment
export credit in foreign currency and the amount outstanding as
at 31-03-2010 was USD 192.47 Mn. (equivalent to Rs. 864.19
Crore).
efveee&lekeeW Deewj iewj-efveee&lekeeW oesveeW keer efJeeere DeeJeMekeleeSB nceejer DeesJejmeerpe

MeeKeeDeeW ceW F&meeryeer kes ceeOece mes SJeb mJeosMeer MeeKeeDeeW ceW efJeosMeer cege $e+Ce kes
ceeOece mes hetjer keer peeleer nw~ Ssmes Deefece keer kegue jeefMe eLee efoveebke 31.03.2010
kees etSme[er 1708.93 efceefueeve (F&meeryeeretSme[er 691.77 efceefueeve Deewj efJeosMeer
cege $e+Ce etSme[er 1,017.16 efceefueeve) nw pees . 7673.10 kejes[ kes yejeyej
nw~ yeQke ves efJeosMeer cege ceW heesleueoeve hetJe& SJeb heesleueoeveesej efveee&le $e+Ce Yeer efoS
nQ Deewj eLee efoveebke 31.03.2010 kees kegue yekeeee jeefMe etSme[er 192.47
efceueereve Leer~ .864.19 kejes[ kes yejeyej)~
21
Kegoje $e+Ce
Retail Credit
Je<e& 2009-10 kes oewjeve yeQke ves Je<e& 2008-09 kes Deble ceW osKeer ieF& ceboer keer eJe=efe
keer he=<"Yetefce ceW Yeer Deheves mJemLe Kegoje $e+Ce mebefJeYeeie kees yeveevee peejer jKee~
DeLe&JeJemLee ceW ceboer Deewj heefjCeecele: Kegoje $e+Ce uesves ceW keceer kes yeeJepeto yeQke
kee Kegoje $e+Ce mebefJeYeeie .17,401 kejes[ mes Iekej . 15,750 kejes[ nes
ieee Deewj 24 efjsue nye DeeGues kes ceeOece mes Je<e& kes oewjeve 9.49% keer
vekeejelceke Je=ef ope& keer~
Bank during the year 2009-10 continued to build a healthy

Retail credit portfolio in the backdrop of recessionary trend
noticed during the fag end of 2008-09. Despite the slowdown in
the economy & consequent slow off take of Retail credit, Banks
Retail credit portfolio decreased from Rs.17,401 crore to
Rs.15,750 crore recording negative growth of 9.49% during the
year through 24 Retail Hubs outlet.
DeeJeeme $e+Ce kes #es$e ceW Je=ef 9.88% jner Deewj .6,507 kejes[ mes ye{kej .7,150
kejes[ nes ieS~ Je<e& kes oewjeve yeQke ves efJeMes<e DeeJeeme $e+Ce eespeveeSb eLee .20 ueeKe
kes DeeJeeme $e+Ce leke efJeMes<e hewkespe eespevee, .20 ueeKe mes DeefOeke Deewj .150
ueeKe leke kes DeeJeeme $e+Ce kes efueS efJeMes<e GlmeJe hewkespe eespevee SJeb .150 ueeKe
leke kes DeeJeeme $e+Ce kes efueS Dehevee mJeeb kee Iej $e+Ce eespeveeSb peejer keer~ Fve
efJeMes<e eespeveeDeesb ceW Deeke<e&ke efJeMes<eleeSb pewmes eefeee eYeej mes t, efjeeeleer
yeepeoj henues keg Je<ees kes efueS mLeeeer yeepe oj Deeefo kee meceeJesMe Lee~ Fve meYeer
leerveeW efJeMes<e eespeveeDeesb ves ueieYeie .1544 kejes[ kee DeeJeeme $e+Ce JeJemeee me=efpele
efkeee~
Mew#eefCeke $e+Ce ceW 29.32% keer Je=ef ope& ngF& Deewj Jen Je<e& kes oewjeve .1,330
kejes[ mes ye{kej 1,720 kejes[ nes ieee~ Je<e& kes oewjeve Deees-efHeve #es$e ceW Yeer
38.88% keer GuuesKeveere Je=ef ngF& Deewj Jes .877 kejes[ mes ye{kej .1,218
kejes[ nes ieS~ Je<e& kes oewjeve efvecee&Ce #es$e kees mejkeejer eeslmeenve ceW meneesie kes
efueS yeQke ves Jeefeiele leewj hej veS Jeefeiele ogheefnee Deewj eej heefnee Jeenve
Kejeroves kes efueS efjeeeleer yeepe oj hej $e+Ce efoS~ Fme keee&veerefle kes Devleie&le
efJeefYevve eefleefle Deees efvecee&lee pewmes ee ceesme&, etb[F& ceesme&, erJeerSme, nerjesneW[e
Deewj ceeefle meg]pegkeer (DeeF&) efue.kes meeLe ie"pees[ JeJemLee ves Deees efHeve $e+Ce #es$e
ceW Deewj Je=ef eoeve keer~
Home Loan segment recorded growth of 9.88% increasing from

Rs.6,507 crore to Rs.7,150 crore. During the year, Bank
launched special Home loan schemes Special package
scheme up to Home loans of Rs.20 lacs, Special Festival
package scheme for Home loans over Rs.20 lacs & up to
Rs.150 lacs & Own Your Home loan scheme for Home loans
up to Rs.150 lacs. These special schemes had attractive
features like waiver of proposal processing charges,
concessional rate of interest, Fixed Rate of interest for first few
years etc. All these three special schemes taken together
generated Home loan business of about Rs.1,544 crores.
Education loan recorded growth of 29.32% increasing from
Rs.1,330 crore to Rs.1,720 crore during the year. Auto fin
segment also recorded spectacular growth of 38.88% increasing
from Rs.877 crore to Rs.1,218 crore during the year. To
supplement Govt.s stimulus to the manufacturing sector, Bank
extended concessional interest rate to individuals for purchase
of new personal vehicles 2 wheelers & 4 wheelers. This
strategy along with tie-up arrangement with various reputed
Auto manufacturers like Tata Motors, Hyundai Motors, TVS,
Hero Honda and Maruti Suzuki (I) Ltd. provided Phillip to the
Auto fin loan segment.
yeQke ves kewhme (CAPS) meeHeJesej kes ceeOece mes $e+Ce DeeJesove he$e keer eefeee
eCeeueer kees mJeeeefuele kejves kee efveCe&e efueee nw~ kewhme ceW meYeer ecegKe $e+Ce #es$eesb
eLee Kegoje, keeheexjs, SceSmeSceF& SJeb ke=ef<e kees meefcceefuele efkeee ieee nw~ kewhme
kees eeeesefieke leewj hej meYeer 24 efjsue nye Deewj eeefvele 263 MeeKeeDeesb kes Kegoje
$e+CeeW kees keJej kejves kes efueS efoveebke 15.02.2010 mes peejer efkeee nw~
Bank has in place the credit application processing system

through software termed as CAPS. The CAPS covers all the
major credit segments Retail, Corporate, MSME & Agriculture.
CAPS has been launched from 15.02.2010 on pilot basis to
cover Retail loans at all 24 Retail Hubs & select 263 branches.
The growth in respect of important Retail loan schemes was as
under:
cenlJehetCe& Kegoje $e+Ce eespeveeDeesb kes mebyebOe ceW Je=ef efvecveefueefKele nw :
yekeeee eLee efoveebke yekeeee eLee efoveebke

eespeveeSb
Scheme
Je=ef Growth
31.03.2009
Outstanding
31.03.2010
Outstanding
jeefMe Amount
(.kejes[ ceW)
(.kejes[ ceW)
(Rs. Crore)
(Rs. Crore)
(Rs. Crore)
(.kejes[ ceW)
mej nesce $e+Ce mJeCe& peebleer ieeceerCe DeeJeeme efJelle eespevee meefnle
Star Home Loan including Golden Jubilee Rural Housing
Finance Scheme
mej efMe#ee $e+Ce eespevee

Star Education Loan Scheme
mej Deees efHeve $e+Ce eespevee

Star Auto fin loan Scheme
22
6507
7150
643
9.88
1326
1716
390
29.41
877
1218
341
38.88

1.
eeLeefcekelee #es$e Deefiece :
1.
Priority Sector Advances :
eeLeefcekelee #es$e Deefiece, keejesyeej kee DeJemej eoeve kejves kes meeLe-meeLe
ieeceerCe, DeOe&- Menjer SJeb Menjer #es$e ceW efkemeeveeW, ieeceerCe keejeriejeW, ueIeg
heLe heefjJenve heefjeeuekeeW SJeb Deve GeefceeeW kees jespeieej SJeb keejesyeej kes
DeJemej Yeer GheueyOe kejelee nw~ Deble: nceves efvejblej DeeOeej hej eeLeefcekelee
#es$e GOeej hej peesj efoee nw~
Advances to Priority Sector besides being a business

opportunity, provide employment and business
opportunities to farmers, rural artisans, small road transport
operators and other entrepreneurs in rural, semi-urban
and urban areas. We have, therefore, laid emphasis to
Priority Sector lending on a continuous basis.
yeQke ves eeLeefcekelee #es$eebleie&le .52,125 kejes[ keer efJelleere meneelee eje
Ske Glke=< efmLeefle ope& keer nw, pees Yeejleere efj]peJe& yeQke eje efveOee&efjle 40%
kes ceeveob[ kes efJe meceeeesefpele efveJeue yeQke $e+Ce kee 46.38% nw~
The Bank has registered an outstanding level of Rs 52,125

crore under Priority Sector which is 46.38% of Adjusted
Net Bank Credit as against the stipulated benchmark of
40% set by RBI.
yeQke ves efJeMes<e ke=ef<e $e+Ce eespeveebleie&le Jele&ceeve Je<e& nsleg .9,500 kejes[ kes
mebefJelejCe nsleg yepe efveOee&efjle efkeee nw~ Fmekes efJe yeQke ceee& 2010 leke
.6,393 kejes[ kee $e+Ce mebefJelejCe kejsiee~
Under Special Agricultural Credit Plan, Bank has set a

disbursement budget of Rs.9,500 crore for the current
year. As against this, Bank could disburse Rs 6,393 crore
upto March 2010.
The position of priority sector advances under various
segments is as under :
(Rs. in crore)
eeLeefcekelee #es$e Deefiece kes Debleie&le efJeefYevve Keb[ keer efmLeefle efvecveevegmeej nw :(. kejes[ ceW)
efJeJejCe Particulars
eLee 31 ceee&
As on 31st March
2009
2010
Je=ef Growth
jeefMe
eefleMele
Amount
Percentage
1.
ke=ef<e
Agriculture
16,284
18,256
1,972
12.11
2.
ueIeg Gece
Small Enterprise
17,941
25,810
7,869
43.86
3.
efMe#ee
Education
1,326
1,716
390
29.41
4.
ie=n
Housing
5,921
6,343
422
7.12
kegue eeLeefcekelee #es$e
Total Priority Sector
41,472
52,125
10,653
25.68
kegue eeLeefcekelee (. kejes[)
ueIeg Gece
ueIeg Gece
ke=ef<e
ie=n
efMe#ee
ke=ef<e
efMe#ee
ceee& 09
2.
ie=n
ceee& 10
efkemeeve kee[&:
yeQke ves Je<e& kes oewjeve . 182900 kejes[ keer kegue $e+Ce meercee meefnle
2.
Kisan Cards:
During the year Bank has issued 182900 new Kisan Credit
23
3.
4.
5.
6.
7.
8.
9.
1,726.60 vees efkemeeve esef[ kee[& peejer efkeS nQ~ yeQke eje Deye leke
. 1231081 kejes[ keer efJelleere ueeiele meefnle 5,496.60 efkemeeve esef[
kee[& (mebefele) peejer efkeS ieS nQ~
$e+Ce Deouee-yeoueer :
nceejer MeeKeeSb $e+Ce Deouee-yeoueer eespeveebleie&le 146 ieebJeeW kees meentkeejer
eLee cegkele ieebJe yevee mekeleer nQ~
Cards with aggregate limit of Rs1,726.60 crores. The Bank

has so far issued 1231081 Kisan Credit Cards (cumulative)
involving financial outlay of Rs 5,496.60 crore.
3.
Debt Swap :
Our Branches could make 146 villages as money lender
free villages under Debt Swap Scheme.
4.
DeuhemebKeke mecegoee kes keueeCe kes efueS eOeeveceb$eer kee veee 15 met$eere
keee&ece :
Prime Ministers New 15 Point Programme for the

welfare of Minority Communities :
All commercial banks have been advised to ensure smooth
flow of Bank credit to minority communities (Sikhs,
Muslims, Christians, Zorastrians and Buddhists). There
are 121 minority concentration districts in the country. In
terms of the guidelines received from the Government,
Bank has prepared a roadmap laying down specific annual
targets over the next 3 years to ensure that the priority
sector lending to minority communities is raised to 15% by
the end of 2009-10. The outstanding position as on March
2010 is Rs.7,520 crore which is 15.09 % of our target
under Priority Sector.
DeuhemebKeke mecegoee (efmeKe, cegefmuece, FmeeF&, heejmeer SJeb yeew) kes efueS
yeQke $e+Ce kee efveyee&Oe eJeen megefveefele efkeS peeves nsleg meYeer JeeefCeefpeke yeQkeeW
kees metefele efkeee ieee nw~ osMe ceW - 121 DeuhemebKeke meIeve efpeues nQ~
mejkeej mes eehle efoMeeefveoxMeeW keer Melees kes Devegmeej, 2009-10 keer meceeefhle
leke Deuhe mebKeke mecegoee kes efnleeLe& eeLeefcekelee #es$e GOeej ceW 15% Je=ef
megefveefele kejves nsleg Deeieeceer 3 Je<ees mes DeefOeke nsleg efJeefMe< Jeeef<e&ke ue#e
efveOee&efjle kejves kes efueS yeQke ves Ske hejsKee leweej keer nw~ yekeeee efmLeefle
eLee ceee& 2010 .7,520 kejes[ nw pees eeLeefcekelee #es$eelebie&le nceejs ue#e
kee 15.09% nw~
mJeCe& peebleer ieeceerCe DeeJeeme efJelle eespevee :
yeQke mJeCe& peebleer ieeceerCe DeeJeeme efJelle eespevee (peerpesDeejSeSHeSme) kes
keeee&vJeeve ceW meeere he mes meefcceefuele nw leLee yeQke ves eeuet efJelle Je<e& nsleg
je<êre DeeJeeme yeQke eje Deeyebefle ue#e eehle efkeee nw~ yeQke eje Je<e& kes
oewjeve peerpesDeejSeSHeSme kes Debleie&le 18957 ekejCe mJeerke=le efkees ieS nQ~
5.
Golden Jubilee Rural Housing Finance Scheme :

The Bank has been actively involved in implementation of
the Golden Jubilee Rural Housing Finance Scheme
(GJRHFS) and has achieved the target allocated by
National Housing Bank for the year. During the year, Bank
has sanctioned 18957 cases under GJRHFS.
Jeef efJelle/Jeef $e+Ce :

Jeef $e+Ce kes efJekeeme kes efueS efvejblej efJeMes<e Oeeve efoee pee jne
nw~ Jele&ceeve ceW . 745 kejes[ keer kegue efJeeere ueeiele meefnle yeQke kes
meeLe 158071 mJe meneelee mecetn $e+Ce mebye nw, efpemeceW mes .620
kejes[ keer ueeiele meefnle 134757 SmeSepeer ceefnuee efnleieeefneeW mes
mebyebefOele nQ~
6.
Micro Finance/ Micro Credit :

Special thrust continued for development of micro credit.
Presently 158071 SHGs have been credit linked with the
Bank with total financial outlay of Rs. 745 crore, out of
which 134757 SHGs are pertaining to women beneficiaries
with financial outlay of Rs 620 crore.
7.
efJelleere mee#ejlee SJeb $e+Ce hejeceMe& keW (SHeSuemeermeer) :

yeQke ves Deye leke 5 keWesb DeLee&le cegbyeF&, esvvew, JeOee&, iegceuee SJeb Keb[Jee ceW
DeYee veeme keer mLeehevee kes ceeOece mes SHeSuemeermeer mLeeefhele keer nQ~
Financial Literacy and Credit Counseling Centres

(FLCC):
Bank has so far established FLCCs at 5 centres viz
Mumbai, Chennai, Wardha, Gumla and Khandwa through
establishment of Trust - ABHAY.
mej mJejespeieej eefMe#eCe mebmLeeve (SmeSmeheerSme) :

yeQke ves efMeef#ele yesjespeieej egJekeeW kees eefMe#eCe GheueyOe kejeves kes efueS 24
mLeeve hej mej mJejespeieej eefMe#eCe mebmLeeve (SmeSmeheerSme) DeejSmeF&erDeee ekeej keer eefMe#eCe mebmLeeSb mLeeefhele keer nQ~
8.
Star Swarojgar Prashikshan Sansthan (SSPS) :
9.
The Bank has established Star Swarojgar Prashikshan

Sansthan (SSPS) RSETI type training institutes at 24
locations for imparting training to educated unemployed
youths.
Financial Inclusion :
efJelleere meceeJesMeve :
yeQke ves Deye leke .32.63 ueeKe keer yekeeee jeefMe meefnle 11,644 ueeKe
veesefeue Keeles Keesues nQ~ yeQke ves veesefeue Keeles kes efJe 11920 peermeermeer/
Dees[er peejer keer nQ~
Bank has so far opened 32.63 lakh No Frill accounts with

balances of Rs.11,644 lakh. Bank has issued 11920 GCCs
/ OD against No Frill accounts.
Yeejleere efj]peJe& yeQke eje eLee efveOee&efjle keejesyeej eefleefveefOe/keejesyeej

megefJeOeepeveke cee@[ue Debieerkeej kej nmle heefjeeefuele ef[JeeFme ceer&veue SJeb
Bank is also using IT enabled solution on end-to-end basis

using handheld device terminals and biometric smart
24
yeeeescesef^ke mcee& kee[& kee Gheeesie kej DeeOeesheevle DeeOeej hej yeQke DeeF&er
me#ece meceeOeeve kee Yeer Gheeesie kej jne nw~ yeQke ves Deye leke mcee& kee[&
peejer efkeS peeves kes efueS 4.50 ueeKe Keeles veeceebefkele leLee ieenkeeW kees ceee&
2010 leke 4.12 ueeKe kee[& peejer efkeS nQ~
efvece&ue ieece eespevee :
yeQke ves meHeeF& JeJemLee kes efvecee&Ce nsleg yeQke ves 37000 mes DeefOeke kes emleeJees
keer eeceerCe heefjJeejeW kes efueS mJeerke=efle oer nw~ ceneje^ jepe ceW 312 ieebJeeW
ceW .13.01 kejes[ keer $e+Ce ueeiele meefnle 100% meHeeF& JeJemLee
megefveefMele keer nw~
cards by adopting Business Correspondent/ Business

Facilitator model as prescribed by RBI. Bank has so far
enrolled 4.50 lakh accounts for issuance of smart cards
and issued 4.12 lakh cards to the customers upto March
2010.
Nirmal Gram Yojana
The Bank has sanctioned more than 37000 proposals to
rural households for construction of sanitation and ensured
100% sanitation in 312 villages in the State of Maharashtra
with a credit outlay of Rs13.01 crore.
meewj Gpee& ie=n ekeeMe eCeeueer :

yeQke meewj Gpee& ie=n ekeeMe JeJemLee nsleg Ske eespevee keeee&efvJele kej
jne nw leLee eespeveebleie&le Deye leke 2038 ekejCeeW hej efJeeej efkeee
ieee nw~
Solar Energy Home Lighting System :
ye=nle heefjeespevee - 128 ieeBJe :
Mega project 128 villages :
yeQke Je<e& 2006 mes 128 ieebJeeW kes Skeerke=le efJekeeme hej Ske heefjeespevee
keeee&efvJele kej jne nw~ eespeveebleie&le Deye leke 17 jepeeW SJeb 78 efpeueeW
ceW Hewues 101 ieebJeeW meefcceefuele efkeS ieS nQ~ ceee& 2010 leke yeQke ves Fve
ieebJeeW ceW 30910 KeeleeW ceW . 293.75 kejes[ keer $e+Ce jeefMe mebefJeleefjle
keer nw~
Bank is implementing a project on integrated development

of 128 villages since 2006. So far, 101 villages spread
over in 17 States and 78 districts have been covered under
the scheme. Upto March 2010, Bank has effected
disbursement in 30910 accounts in these villages to the
tune of Rs293.75 crore.
Bank is implementing a scheme for Solar Energy Home

Lighting and have so far considered 2038 cases under the
scheme.
10. Farmers Club :
10. efkemeeve keueye :
The Bank is implementing Farmers Club Programme and

so far 3803 Farmers Club have been formed. These
Farmers Club would be used as Business Facilitators in
future for quality business development.
yeQke osMe Yej ceW efkemeeve keueye veeceke Ske eLeesefele keee&ece mebeeefuele
kej jner nw efpemeceW Deye leke 3803 efkemeeve keueye ieef"le efkeS ieS nQ~
YeefJe<e ceW iegCeJellee keejesyeej efJekeeme kes efueS keejesyeej eJele&ke kes he ceW
Fve efkemeeve keueyeeW kee Gheeesie efkeee peeSiee~
11. Agricultural Debt Waiver and Debt Relief Scheme

2008:
11. ke=ef<e $e+Ce ceeHeer SJeb $e+Ce jenle eespevee 2008 :
The Bank has successfully implemented the scheme

covering 4.25 lakh farmers involving an outstanding of
Rs.861 crore of which Rs.639 crore for small & marginal
farmers. Fresh lending to the tune of Rs.410 crore was
also extended during the year to such farmers benefited
under the scheme.
yeQke ves 4.25 ueeKe efkemeeveeW kees Meeefceue kej .861 kejes[ keer yekeeee
jeefMe meefnle eespevee kees meHeueleehetJe&ke keeee&efvJele efkeee nw efpemeceW mes
.639 kejes[ keer jeefMe ueIeg SJeb meerceeble efkemeeve kes efJellehees<eCe mes mebyebefOele
nw~ Je<e& kes oewjeve eespeveebleie&le ueeYeeefvJele Ssmes efkemeeveeW kees . 410 kejes[
kes veS GOeej Yeer efJemleeefjle efkeS ieS Les~
12. Lead Bank Responsibility :
12. DeieCeer yeQke GllejoeefelJe :
The Bank has been assigned with Lead Bank responsibility

in 48 districts spread over five states viz. Jharkhand (15),
Maharashtra (12), Madhya Pradesh (12), Uttar Pradesh
(7) and Orissa (2). The Bank has been successfully
discharging its duties of Lead Bank in all these lead
districts. The Annual Credit Plan (ACP) for the year 200910 was launched in all the Lead District involving credit
outlay of Rs.4,845 crore for our Bank. The achievement of
the Bank is Rs.5,384 crore which is 111.12% of ACP
achievement.
yeQke kees heeBe jepe DeLee&le PeejKeb[ (15), ceneje<^ (12), ceOe eosMe
(12), Gllej eosMe (7) SJeb G[ermee (2) ceW Hewues 48 efpeueeW ceW DeieCeer yeQke
GllejoeefelJe Yeer meeQhee ieee nw~ yeQke Gkele meYeer DeieCeer efpeueeW ceW DeieCeer
yeQke kes Deheves kele&Je kee meHeueleehetJe&ke efveJee&n kejlee jne nw~ nceejs yeQke
nsleg .4845 kejes[ keer $e+Ce ueeiele meefnle mecemle DeieCeer efpeueeW ceW Je<e&
2009-10 nsleg Jeeef<e&ke $e+Ce eespevee (Smeerheer) Meg keer ieF& Leer~ yeQke keer
GheueefyOe .5384 kejes[ nw, pees Smeerheer keer GheueefyOe kee 111.12% nw~
met#ce, ueIeg SJeb ceOece Gece (Smeyeeret-SmeSceF&)
Micro, Small & Medium Enterprise (SBU SME)
2005-2009 kes oewjeve kegue Iejsuet Glheeo ceW ope& otmejer yesnlej efceefele 8.70%
India has emerged as one of the fastest growing economies in
25
keer Jeeef<e&ke Je=ef oj meefnle Yeejle ogefveee ceW meyemes eieefleMeerue DeLe&JeJemLee kes
he ceW GYeje nw~ mejkeej keer en ceevelee nw efke osMe keer DeeefLe&ke eieefle kees yeveeS
jKeves kes efueS Deeweesefieke leLee mesJee #es$e ceW ye=nle DeeOeej hej DemeeOeejCe Je=ef
DeeJeMeke nw~ DeLe&JeJemLee kes efJekeeme leLee #es$eere meblegueve megefveefele kejves ceW Yeer
SceSmeSceF& efJeefMe< Yetefcekee Deoe kejleer nw~ DeleSJe SceSmeSceF& #es$e kees DeeefLe&ke
heefjJele&ve SJeb Je=ef kes SpeW kes he ceW cenmetme efkeee pee jne nw~
the world, having recorded second best Compounded Annual

Growth Rate (CAGR) of 8.70% in GDP during FY05-FY09.
Government recognizes that in order to sustain the countrys
economic progress, broad based robust growth in the industrial
and service sector is necessary. MSME plays significant role in
development of the economy as also in ensuring regional
balance. MSME sector is thus being perceived as an agent of
economic transformation and growth.
peye efJeefYevve Meemekeere efvekeee SJeb Deve mebmLeeDeesb eje Fme cenlJehetCe& #es$e kees
efJelle nsleg Gelej eJeen GheueyOe kejeves kee ceeOece yeveeves kes meceie eeeme efkeS
pee jns nQ FmeceW mebjeveelceke henuet Meeefceue nQ efpevekee ueIeg DeJeefOe ceW meceeOeeve
efkeee peevee iewj GllejoeefelJehetCe& nw~ Deble: en DeleeJeMeke nw efke yeQke, efJeMes<ehe
mes meeJe&peefveke #es$e kes yeQke, Fme efoMee ceW, veJe heefjJele&ve kees efnlekeejer yeveeves nsleg
meefee Yetefcekee Deoe kejW~
While all-round efforts are being made by the various

Government bodies and other institutions to foster and
channelize higher flow of credit to this vital sector, there are
structural issues involved that are not amenable to be solved in
short term horizon.
Bank has long recognized that MSME sector is the driving force
in the progress of Indian Economy. Bank has been and
continues to be a pioneer in extending liberal credit to Micro,
Small and medium Enterprises (MSME). Even before the
enactment of MSME development act in 2006, the Bank was a
leader in respect to financing to small scale industries and tiny
sector.
yeQke Dee@@]He Fbef[ee (yeerDeesDeeF&) keer oerIe&keeue mes en ceevelee nw efke SceSmeSceF& #es$e
Yeejleere DeLe& JeJemLee keer eieefle ceW esjke Meefe nw~ Fme esjCeeoeeer Meefe kes
DeeOeej hej yeQke Dee@@]He Fbef[ee Jeef (ceeFees), ueIeg SJeb ceOece Gece (SceSmeSceF&)
nsleg Goej $e+Ce efJemleeefjle kejves ceW heLe eoMe&ke jne nw SJeb efvejblej heLe eoMe&ke kes
he ceW efJeeceeve nw~ 2006 ceW SceSmeSceF& efJekeeme DeefOeefveece kes ueeiet nesves mes hetJe&
Yeer yeQke ueIeg Geesie SJeb ceeFees (Jeef) nsleg efJelleereve kes mebyebOe ceW DeieCeer Lee~
Yeejle mejkeej kes efueS 2004-05 mes 2009-10 leke hebe Je<eer&e eespevee kes oewjeve
SceSmeSceF& #es$e nsleg $e+Ce kees ogievee efkeee peevee DeeJeMeke Lee~ yeQke Dee@@]He Fbef[ee
ves Deheveer eLece 4 Je<eer&e DeJeefOe ceW SceSmeSceF& nsleg $e+Ce kees ogieves mes DeefOeke kej
Dehevee DeieCeer mLeeve yeveeee nw~ SceSmeSceF& #es$e kees yeQke kee GOeej, 30% keer
Deewmele Jeeef<e&ke Je=ef oj oMee&les ngS eLee 31.03.2005 . 11649 kejes[ mes
ye{kej eLee 28.02.2010 . 29,567 kejes[ nes ieee nw~
Keeping in line with Government of India guidelines and policy

to double flow of Credit to MSME sector during the Five-Year
plan period from 2004-05 to 2009-10, Bank has taken a lead by
more than doubling the credit to MSME in the first 4 year period
itself. The Banks lending to MSME sector has grown from
Rs.11,649 crore as on 31.03.2005 to Rs.29,567 crore as on
31.03.2010, showing an average annual growth rate of
over 30%.
eeuet efJelleere Je<e& . 15,447 kejes[ keer mJeerke=le jeefMe meefnle 76959 veS SceSmeSceF&
Keeles ceW eLee eefleefyebefyele SceSmeSceF& #es$e keer Je=ef hej nceeje yeQke ueieeleej Oeeve
keWefle kej jne nw~ kegue $e+Ce mebefJeYeeie ceW kece $e+Ce efJelle hees<eCe kes yeeJepeto efJelleere
Je<e& ceW 16.90% keer Jeeef<e&ke oj mes yeQke kee SceSmeSceF& mebefJeYeeie eLee ceee& 2010
ye{kej .29,567 kejes[ nes ieee nw~
The Bank continues to focus on MSME sector growth as

reflected in 76959 new MSME accounts with sanctioned amount
of Rs.15,447 crores in the current financial year. The MSME
portfolio of the Bank has grown at the rate of 16.90% in the
current financial year to Rs. 29,567 crores as on March, 2010
despite the lower credit off-take in the overall credit portfolio.
ceeFees (Jeef) SJeb ueIeg #es$e (SceSmeSceF&) kees GOeej :
MICRO & SMALL SECTOR (MSE) LENDING:
Yeejle mejkeej SJeb Yeejleere efj]peJe& yeQke eje ceeFees (Jeef) SJeb ueIeg Gece kees
eoeve efkeS ieS Meer<e& eeLeefcekelee opex kes HeuemJehe nceejs yeQke ves ceeFees (Jeef)
SJeb ueIeg #es$e kees GOeej nsleg DeefOeke cenlJe efoee nw~
The Bank has given greater thrust to lending to Micro & Small
sector in tune with the top priority status accorded to Micro &
Small Enterprises by Govt of India and Reserve Bank of India.
PERFORMANCE UNDER CGTMSE:
meerpeererSceSmeF& kes Debleie&le efve<heeove :
Bank has placed emphasis on financing to Micro & Small

Enterprises sector borrowers without insisting for collateral
securities/ third party guarantee. Such accounts with sanctioned
limit up to Rs.100 lakhs are eligible to be covered under the
guarantee scheme of CGTMSE. Branches have made best use
of Credit Guarantee Fund Scheme for Micro and Small
Enterprises for expansion of credit under manufacturing and
service sector.
nceves mebheeMJe& eefleYetefle/Deve he#e ieejber ceebies efyevee ceeFees (Jeef) SJeb ueIeg Gece
#es$e GOeejkelee& kes efJelleereve hej DeefOeke peesj efoee nw~ .100 ueeKe leke keer
mJeerke=le $e+Ce meercee meefnle Fme ekeej kes Keeles meerpeererSceSmeF& keer ieejber
eespeveebleie&le meefcceefuele efkeS peeves nsleg hee$e nQ~ MeeKeeDeesb ves efvecee&Ce SJeb mesJee #es$e
kes Debleie&le $e+Ce kes efJemleej kes efueS ceeFees (Jeef) SJeb ueIeg Gece nsleg $e+Ce
ieejber efveefOe eespevee kee yesnlej Gheeesie efkeee nw~
There has been significant increase in number of accounts and

amount covered under CGTMSE. The cumulative figures of our
meerpeererSceSmeF& kes Debleie&le Meeefceue Keeles keer mebKee SJeb jeefMe ceW GuuesKeveere
26
Je=ef ngF& nw~ nceejs yeQke kes mebefele Deebke[s efvecveevegmeej nw :

efleceener
Quarter
ceee& 2007
Bank as under :
(. kejes[ ceW)
(Rs. in crores)
FkeeF& keer mebKee No. of units
jeefMe Amount
March 2007
3889
117.31
ceee& 2008
March 2008
6567
213.18
ceee& 2009
March 2009
16031
704.81
ceee& 2010 (22.03.2010)
March 2010 (22.3.10)
36280
1,972.09
nceejs yeQke ceW efJeiele efJelleere Je<e& 2008-09 ceW 9387 KeeleeW ceW .48,820 ueeKe
keer jeefMe (meYeer yeQkeeW ceW meJeexe) Meeefceue Leer~ Jele&ceeve Je<e& ceW eespeveebleie&le Deye
leke 20000 KeeleeW mes DeefOeke ceW eLee eefleefyebefyele Je=ef peejer nw~
The Bank had covered 9387 accounts (highest amongst all

banks) for Rs. 48,820 lakhs in the last financial year 2008-09.
In the current year the growth has accelerated as reflected in
over 20000 accounts covered under the scheme so far.
Jele&ceeve Je<e& ceW SceSmeF& #es$e kes GOeej ceW Je=ef nsleg veF& henue :
NEW INITIATIVES FOR GROWTH IN LENDING TO MSE

SECTOR IN THE CURRENT YEAR:
nceves SceSmeF& GOeejkelee&Deesb kes efueS $e+Ce DeeJesove SJeb $e+Ce emleeJe DeeJesove
mejueerke=le efkeS nQ~
Simplified loan application and loan proposal forms for

MSE borrowers.
SmeDeejerDees nsleg $e+Ce keer keef"veeF& kees kece kejves SJeb $e+Ce GheueyOelee kees
mejue yeveeves kes efueS, Ssmes KeeleeW kes efueS $e+Ce esCeer efveOee&jCe kee mejueerke=le
mkeesefjbie cee@[ue eejbYe kej ueIeg keejesyeej mesJee (SmeyeerSme) $e+Ce esCeer
efveOee&jCe cee@[ue mes .100 ueeKe keer meercee leke SmeDeejerDees GOeejkelee&Deesb
nsleg emleeJe kees t oer ieF& nw~
meerpeererSceSmeF& megj#ee kes Debleie&le JeefOe&le yeerceeke=le megj#ee kes ceeOece mes
ceeFees (Jeef) SJeb ueIeg #es$e nsleg $e+Ce eeslmeenve~
In order to mitigate the hardship & to facilitate the easy

availability of credit to SRTO, the proposals for SRTO
borrowers up to the limit of Rs.100 lacs have been exempt
from the Small Business Services (SBS) credit rating
model by introducing a simplified scoring model of credit
rating for such accounts.
Encouraged loans to micro and small sector through

increased coverage under CGTMSE cover.
SmeSceF& MeeKeeDeesb keer mebKee ceW 50 mes 100 leke Je=ef~

meYeer Deebeefueke keWesb ceW SmeSceF& nye keer mLeehevee leLee vees[ue DeefOekeeefjeeW
keer heomLeehevee~
nceves eefle GOeejkelee& . 5 ueeKe leke keer DeefOekelece $e+Ce meercee nsleg
ieeceerCe/De& Menjer/Menjer #es$e ceW SceSmeF& #es$e GOeejkelee& nsleg Ske veF&
mebegkele $e+Ce eespevee leweej keer nw~ eespevee keer efJeefMe< efJeMes<eleeSb nQ pewmes
mejueerke=le DeeJesove men emleeJe ehe$e, DemegefJeOee cegkele vetvelece euesKeerkejCe,
Jenve eesie ceeefpe&ve SJeb yeepe oj Deeefo~
Increased number of SME branches from 50 to 100.
Set-up SME hubs and Nodal Officers at all Zonal

Centres.
Have devised a NEW Composite Loan Scheme for MSE

Sector borrowers in Rural/SU/U areas for maximum
exposure of up to Rs. 5 lacs per borrower. The scheme
has unique features like simplified application cum
proposal format, hassle free minimum documentations,
relaxed margin and interest rates etc.
Jeenve/Yetefce hej eeefuele GhekejCe kes efJelleereve nsleg ee ceesme&, cesmeme&

efheDeeefpeDees Jeerkeue ee.efue., cesmeme& SefMeee ceesj Jekeme&, cesmeme& pesmeeryeer Fbef[ee
efue., cesmeme& ceefnbe veefJemej, cesmeme& DeMeeske ueerueW[ efue., meesveeefuekee mecetn
keer kebheefveeeW Deeefo kes meeLe menceefle %eeheve nmlee#eefjle efkeee ieee nw~
MOU have been signed with Tata Motors, M/s Piaggio

Vehicles Pvt. Ltd., M/s Asia Motor Works, M/s JCB India
Ltd M/s Mahindra Navistar M/S Ashok Leyland Ltd.,Sonalika
Group of companies etc. for financing vehicles/ earth
moving equipments.
Je<e& 2010-11 kes efueS hejsKee :

ue#e :
ROAD MAP FOR 2010-11:

GOALS :
I.
SceSmeF&/SceSmeSceF& $e+Ce mebefJeYeeie ceW 20% Je=efMeerue mebJe=ef~
I.
20% incremental growth in MSE /MSME credit portfolio.
I.
kegue SveheerS mlej kees 2% mes kece kejvee (Jele&ceeve ceW en 2.85% nw)~
II.
Reducing gross NPA level to below 2% (presently

2.85%).
III.
2 keuemj eefle Debeue kece mes kece 100 vees keuemj hej heneeve SJeb
efJelleereve~
III.
Identifying and financing at least 100 new clusters @ 2

cluster per zone.
27
IV.
Doubling SME branches share in total MSE advances to

20% from the present level of less than 10% (9.38%).
V.
10% (9.38%) mes kece kes Jele&ceeve mlej mes kegue SceSmeF& Deefiece 20% ceW
SmeSceF& MeeKeeDeesb kes efnmmes kees oesiegvee kejvee~
meerpeererSceSmeF& ieejber eespeveebleie&le 25000 vees KeeleeW kee meceeJesMe~
V.
Covering 25000 new accounts under CGTMSE guarantee

scheme.
VI.
ceeFees (Jeef) #es$e GOeejkelee&Deesb nsleg $e+Ce kes eJeen ceW Je=ef~
VI. Increasing the flow of credit to Micro sector borrowers.
IV.
Forex Business
Hee@jskeme keejesyeej
yeQke eje mebeeefuele Hee@jskeme keejesyeej ves yesnlej Je=ef oMee&F& nw~ Je<e& 2009-10 kes
oewjeve, efveee&le kegue efyeeer .14,703 kejes[ SJeb Deeeele kegue efyeeer .18,283
kejes[ Leer~ yeQke Heejskeme keejesyeej ceW DeieCeer huesej jne nw~ Je<e& kes oewjeve yeQke
keer kees<eeieej MeeKee kee kegue ve&DeesJej .13,34,306 kejes[ Lee~
The forex business handled by the bank has shown good

growth. During the year 2009-10, Export turnover was Rs.14,703
Crore and the Import turnover was Rs.18,283 Crore. The Bank
continues to be a leading player in forex market. The aggregate
turnover of Banks Treasury Branch during the year was
Rs.13,34,306 Crore.
kees<eeieej
TREASURY
efveJesMe
Investments
10 Je<e& keer vetvelece oj hej mejkeejer eefleYetefleeeW hej efoveebke 31.03.2009 kees
Deee 7.01% jner pees Deye ye{kej 31.03.2010 leke 7.84% nw~ eeefhe Je<e& kes
oewjeve mejkeejer eefleYetefleeeW keer Deee DeleefOeke DeefmLej jner leLee en 6.12%
mes 8.01% keer DeleefOeke efJemle=le meercee ceW jner~ nceejs yeQke ves Deee leLee yeepeej
peesefKece kes yeere meblegueve keeece jKeles ngS efveJesMe kes Ge mlej yeveeS jKes~
nceejs yeQke ves efveJeue ceebie SJeb ceereeoer oseleeDeesb (Sve[ererSue) keer 25%
SmeSueDeej efveJesMe DeeJeMekelee mes ye{kej Ge mlej kes SmeSueDeej efveJesMe kees
efmemce ceW Deefleefjkele vekeoer leLee Yeejleere efjpeJe& yeQke keer Deemeeve cege veerefle kes
heefjCeecemJehe pecee Je=ef kes keejCe yeveeS jKee~ nceeje kegue DeeOeej hej
SmeSueDeej efveJesMe .58,760.66 kejes[ (kegue efveJesMe kee 86.67%) leLee iewj
SmeSueDeej efveJesMe . 9035.71 kejes[ (kegue efveJesMe kee 13.33%) jne~
The yield on benchmark 10 year G-Sec on 31.03.2009 which

was 7.01%, has since hardened to 7.84% as on 31.03.2010.
However, movement of G-Sec yields was highly volatile and the
same moved within a wide range between 6.12% to 8.01%
during the year. The Bank maintained a higher level of
investments keeping a balance between yield income and
market risk. The Bank had maintained SLR investments at
higher level in excess of the required SLR investments of 25%
of Net Demand & Time Liabilities due to surplus liquidity in the
system and credit growth consequent upon RBIs easy money
policy. The SLR investments at gross basis were Rs.58,760.66
Crores, (86.67% of total investments) and Non-SLR investments
stood at Rs.9,035.71 Crores, (13.33% of total investments).
The Investments are made in accordance with the
comprehensive policy in this regard approved by the Board.
The policy is reviewed periodically to respond to market
developments/regulatory requirements.
Fme mebyebOe ceW yees[& eje Devegceesefole Jeeheke veerefle kes Devegmeej efveJesMe efkeee ieee~
yeepeej ieefleefJeefOeeeW/ efveeeceke DeeJeMekeleeDeesb keer eefleefeee nsleg DeeJeefOeke leewj
hej Fme veerefle keer meceer#ee keer peeleer nw~
kees<eeieej heefjeeueve
Treasury Operations
Je<e& 2009-10 kes oewjeve yeQke ves yeepeej kes meYeer #es$eesb DeLee&le efveefOeeeW, Hee@jskeme
leLee yeeb[ ceW meefee Yetefcekee efveYeeF& nw~ mejkeejer eefleYetefleeeW keer oj ieefleefJeefOe mes
ueeYe uesles ngS yeQke ves Deheves efveJesMe mebefJeYeeie kees peneb Yeer mebYeJe ngDee, megOeeje
leLee efJeefYevve eefleYetefleeeW keer efyeeer leLee keejesyeej mes ueeYe Deefpe&le efkeee~ Je<e& kes
oewjeve GheueyOe DeblejheCeve DeJemej kee ueeYe G"eles ngS Deefleefjkele vekeoer efveefOe
hej Deee kees ye{eves nsleg Deheves Deefleefjkele SmeSueDeej kee eeesie efkeee~ yeeB[ mes
ye{ jner Deee kes cesve]pej Deefleefjkele vekeoer kee yesnlej eeesie Deheveer yeepe Deee
kees ye{eves nsleg ceereeoer pecee, pecee eceeCe-he$e, ceewefke cetegDeue Heb[, efJeosMeer
Hee@jskeme yeepeej leLee iewj yeepe Deee Deefpe&le kejves nsleg DeJemejeW kees keceer keer
#eeflehetefle& nsleg efjJeme& jshees ceW efkeee ieee~
The Bank continued to play an active role in all segments of the

market Funds, Forex and Bonds during the year 2009-10.
Taking advantage of movement of G-Sec rates, the Bank
churned its investment portfolio whenever possible and earned
moderate profits from trading and sale of various securities.
The Bank used the excess SLR to advantage in enhancing the
yield on the surplus liquid funds exploiting available arbitrage
opportunities during the year. In the light of rising bond yields,
the surplus liquidity was used optimally to increase interest
income by placing the same in Term Money, Certificate of
Deposits, Liquid Mutual Funds, Overseas Forex markets and
reverse repo to compensate for the paucity of opportunities in
earning non interest income.
Devlej&e<êre heefjeeueve
International Operations
yeQke keer GheefmLeefle 4 ceneerheeW Deewj 18 osMeeW ceW nw efpeveceW uebove, veteeke&, hesefjme,
esefkeees, efmebieehegj Deewj nebiekeebie pewmes meYeer ecegKe efJelleere kesv meefcceefuele nQ~
ceF& 2009 ceW veece hesvn (kebyeesef[ee) MeeKee Kegueves kes meeLe yeQke kes efJeosMeer
The Bank has presence across 4 continents and 18 countries

covering all the major financial centres such as London, New
York, Paris, Tokyo, Singapore and Hong Kong. With the opening
28
keeee&ueeeW keer mebKee ye{kej 29 nes ieF& nw~
of Phnom Penh branch (Cambodia) in May 2009, the number of

overseas offices of the Bank has increased to 29.
Yeejleere efj]peJe& yeQke mes yeQke kees Deheves efJeosMeer heefjeeueve kee efJemleej yeebieuee osMe,
kevee[e, eerve, efcem$e, vetpeerueQ[, ces[eieemkej, keleej, oef#eCe Deefekee, efyesve
(ueer[ Sb[ kee@Jesvêr) mebegkele Dejye Deceerjele SJeb efJeeleveece ceW kejves keer Devegceefle
Yeer efceue ieF& nw~ yeQke kee efmebieehegj ceW iueesyeue eesmesefmebie kesv (peerheermeer) nw pees yeQke
keer efJeosMeer MeeKeeDeesb ceW Ske meceeve DeeF&er eCeeefueeeW kes ceevekeerkejCe ceW ceoo
kejlee nw efpememes eyebOe metevee eCeeueer Deewj ieenke mesJee ceW megOeej nesiee~
The Bank has also received permission from RBI to expand its
overseas operations in Bangladesh, Canada, China, Egypt,
New Zealand, Madagascar, Qatar, South Africa, UK (Leeds and
Coventry), UAE and Vietnam. The Bank has a Global Processing
Centre (GPC) at Singapore with identical IT systems at Banks
foreign branches, thereby improving the Management
Information system and the customer service.
Jeeheej efJelle SJeb Deve $e+CeeW kes DeueeJee yeQke yeng-cege Deblej&e<êre mecetnve $e+Ce kes
efueS DeefOeosMeke DeieCeer JeJemLeeheve (SceSueS) Deewj pJeeFb yegke jvej kes he ceW
keee& kej jne nw leLee Yeejleere kebheefveeeW kees Deheves efJemleej/DeefOeienCe Je mebegkele
Gece kes efueS etSme [euej, peeheeveer esve, etjes Deewj ies efyesve heeQ[ cegeDeesb ceW $e+Ce
keer JeJemLee keer nw efpemeceW Dee@@es, Heecee&, skemeeFue, DeeF& er, efMeefhebie, lesue GlKeveve,
lesue MeesOeve, efJeegle SJeb mebjeveelceke Je yeerheerDees kebheefveeeB meefcceefuele nQ~
Bank is acting as Mandated Lead Arranger (MLA) and Joint

Book Runner (JBR) for Multicurrency International Syndication
loans and arranged loan in USD, JPY, EURO and GBP
currencies for Indian Corporates for their expansion / acquisition
and Joint Ventures, covering a wide range of industries.
Bank has opened Global Remittance Centre (GRC) Mumbai.
The inward remittances, SB accounts, NRE/NRO Account
opening of NRI customers have been centralized at GRC. We
have initiated the process for establishing a hub for the purpose
of handling the documentation part of Trade Finance portfolio.
yeQke ves Jewefeke Oevees<eCe kesv (peerDeejmeer) cegcyeF& ceW Meg efkeee nw~ peerDeejmeer ceW
DeeJeke Oevees<eCe, yeele yeQke Keeles SveDeejDeeF& ieenkeeW kes SveDeejF&/SveDeejDees Keeles
Keseuevee kesverke=le efkeee ieee nw~ nceves ^s[ HeeFveebme hees&Heesefueees kes omleeJespeerkejCe
kes keee& kees mebYeeueves kes efueS Ske nye mLeeefhele kejves keer eefeee Meg keer nw~
eLee efoveebke 31 ceee& 2010 kees eqJeosMeer MeeKeeDeeW ceW peceejeefMe .33,177
kejes[ jner~ DeefeceeW kee mlej .36,123 kejes[ jne efpemeceW 6,746 kejes[
(22.96%) keer Je=ef ngF&~ efveJesMe .5,267 kejes[ jns ceee& 2009 keer leguevee ceW
.16 kejes[ (0.30%) keer efiejeJe ngF&~
As at 31st March 2010, the level of Deposits at foreign branches

stood at Rs.33,177 Cores. The level of Advances stood at
Rs.36,123 crore recording a rise of Rs.6,746 crore (22.96%)
over the last year. Investment at Rs.5,267 crore has recorded
a fall of Rs.16 crore (0.30%) over March 2009.
ceee& 2010 kees meceehle Je<e& kes efueS efJeosMeer MeeKeeDeeW kee heefjeeueve ueeYe .544
kejes[ jne efpemeceW ceee& 2009 kees meceehle Je<e& kes .732 kejes[ keer leguevee ceW
efiejeJe ope& ngF&~ efveJeue ueeYe .295 kejes[ ceW ceee& 2009 keer leguevee ceW .39
kejes[ keer keceer ngF&~
Operating profit in foreign branches for the year ended March

2010 at Rs.544 crore has shown an fall from Rs.732 crore for the
year ended March 2009. Correspondingly, Net profit at Rs.295
crore has also decreased by Rs.39 crore over March 2009.
Deve GlheeoeW SJeb mesJeeDeeW keer meceer#ee
REVIEW OF OTHER PRODUCTS & SERVICES
ef[hee@efpejer menYeeefielee ([erheer) mesJeeSB
Depository Participants (DP) Services
Deye meYeer meeryeerSme MeeKeeDeeW eje keesj yeQefkebie eeweesefiekeer kee Gheeesie kejles ngS
yeQke kes eenkeeW kees ef[heesefpejer mesJeeSB oer pee jner nQ~ heefjeeueve keer ef mes
meer[erSmeSue [erheer mesJeeDeeW kees Gefele yeveeves SJeb GheeesefieleeJeefOe&le Fvjves yeQefkebie
GheueyOe kejeves kes efJeeej mes MeeKee [erheerDees kee cegKe [erheerDeeW kes meeLe meceskeve
keer eefeee keer ieF& Deewj yeQke ves me@ke SkemeeWpe MeeKee yebieueewj, esVes SJeb veF&
efouueer efmLele [erheerDees keeee&ueeeW mes meHeueleehetJe&ke cegKe meer[erSmeSue [erheerDees
DebOesjer (heefMece) MeeKee cegcyeF& ceW efceueeee~
Depository services are now being offered to Banks clients

from all CBS branches by leveraging Core Banking technology.
With a view to rationalize CDSL DP services for Operational
convenience and to provide value added features of internet
banking, online share trading to clients, the process of
consolidation of branch DPOs with Main DPO was taken up
and the Bank has successfully merged DPO Offices at Stock
Exchange Branch, Bangalore, Chennai and New Delhi with
Main CDSL DPO at Mumbai Andheri (West) Branch.
31.03.2010 kees nceejs [erheerDees (SveSme[erSue [erheerDees/meer[erSmeSue [erheerDees ceW

meefee [ercew KeeleeW keer mebKee 87961 Leer~ Je<e& 2009-10 kes oewjeve yeQke ves [erheer
mesJeeDeeW mes Je<e& 2008-09 ceW .352 ueeKe keer leguevee ceW .382 ueeKe Deefpe&le
efkeS~
The number of live Demat Accounts with our DPOs (NSDL

DPO/CDSL DPO) was 87961 as on 31.03.2010. During the
year 2009-10 Bank earned a gross income of Rs.382 lacs from
DP services as against Rs.352 lacs earned during 2008-09.
mej Mesej ^s[- Mesej keer Dee@@ve ueeF&ve ^sef[bie
Star Share Trade - On-line trading in Shares
Dee@veueeFve Mesej ^sef[bie me@ke ceekex ceW efveJesMekeeW kes ceOe ueeskeefeelee eehle kej
jner nw Deewj SkemeeWpees ceW efve<heeefole meewoeW ceW Fmekeer efnmmesoejer ueieeleej ye{ jner
nw~ nceejs eenkeeW keer ye{leer ceebie kees hetje kejves kes efJeeej mes yeQke ves yeerSmeF& SJeb
Online Share Trading has been gaining popularity amongst

investors in the Stock markets and its share in the trades
executed on the exchanges has been growing ever since. With
29
SveSmeF& ceW mesyeer hebpeerke=le eefleef<"le yeesefkebie kecheveer ceW Deefmele meer cesnlee FvJesmceW
Fvjceeref[ee efue. mes ie"pees[ JeJemLee kej Deheves eenkeeW kes efueS yeQke Keelee,
eefleMele Keelee SJeb ^sef[bie Keelee kees Skeerke=le kej Dee@veueeFve Mesej ^sef[bie megefJeOee
mej Mesej ^s[ eejbYe keer nw~
a view to meeting the growing needs of our clients, Bank

launched Star Share Trade, online Share trading facility through
integration of bank account, securities account and trading
account for its clients under tie-up arrangement with M/s.Asit C.
Mehta Investment Intermediates Ltd., a reputed SEBI registered
Broking Company on BSE and NSE.
Ge megefJeOee keer keF& Deeke<e&ke efJeMes<eleeSB nw pewmes huesve Jeveeruee MesejeW keer Kejeroer
efyeeer, Fbê [s sêf[bie, Deepe Kejeroes keue yesees Deewj yeQke ceW Gvekes Keeles ceW
GheueyOe Mes<e kee 4 iegCee leke meewoe kejles ngS eenkeeW kees Devegceefle~ Dee@veueeFve
Mesej ^sef[bie megefJeOee nceejs SveDeejDeeF& eenkeeW Deewj DeeF&heerDees Yejves kes efueS Yeer
GheueyOe nw~
The facility offers several attractive features viz. plain vanilla

buying and selling of shares, intra day trading, buy today sell
tomorrow and facility to leverage bank account by allowing
clients to trade upto 4 times the balances available in their bank
accounts. Online Share Trading facility has been also made
available to our NRI clients and for filing of IPOs.
yeQke mesyeer ceW mJeeb eceeefCele efmeb[erkes yeQke (SmemeerSmeyeer) kes he ceW hebpeerke=le nw
Deewj Deemeyee kes Devleie&le eehle DeeF&heerDees DeeJesove nceejer veeefcele MeeKeeDeeW eje
mebmeeefOele efkeS peeles nQ~ Fve MeeKeeDeeW keer mebKee 16 DebeueeW ceW 149 nw~ nceejer
meke SkemeeWpe MeeKee efveeb$eke / vees[ue MeeKee kes he ceW keee& kej jner nw~
Fvjves yeQefkeie megefJeOeeJeeues eenke mej keveske efjsue Fvjves yeQefkebie eje
Deemeyee ceW Dee@veueeFve yeesueer-men DeeJesove-emlegle kej mekeles nQ~
Bank has been registered with SEBI as Self Certified

Syndicate Bank (SCSB) and IPO applications received under
ASBA are processed through our designated branches
presently, 149 branches in 16 zones with our Stock Exchange
Branch acting as Controlling / Nodal Branch. Customers with
Internet Banking can enjoy the facility of making Online BidCum-Application to ASBA IPO from STAR Connet Retail Internet
Banking.
efvecveefueefKele efveJesMeke SSmeyeerS kes ceeOece mes DeeF&heerDees nsleg DeeJesove kejves kes
efueS hee$e nQ:i.
heefyueke FMet ceW : Den&lee eehle mebmLeeiele eslee (keetDeeF&yeer) kes Deefleefjkele
Deve meYeer efveJesMekelee& meeJe&peefveke efveie&ce ceW SSmeyeerS kes ceeOece mes DeeJesove
kejves nsleg hee$e nQ~
ii.
jeF FMet ceW : peejerkelee& kebheveer kes meYeer MesejOeejke efjkee@[& leejerKe hej,
yeMelex efke Jen :
iii.
ke. ef[ces Hee@ce& ceW Mesej OeejCe kejlee nes Deewj hee$elee kes efueS DeeJesove
efkeee nes Deewj/DeLeJee peejer Deefleefjkele Meseme& ef[ces Hee@ce& ceW nes
The following investors are eligible to apply for IPOs through

ASBA.
Ke. Gmekeer hee$elee hetCe&/DeebefMeke he mes leeie ve oer ieF& nes

ie.
efveie&ce kee Gmeves leeie ve efkeee nes
Ie.
Smemeeryeer kes meeLe jKes ngS yeQke Keeles kes ceeOece mes DeeJesove kejlee
nes~
kee[& Glheeo
i.
In Public Issues : All investors except Qualified Institutional

Buyers (QIBs) are eligible to apply through ASBA in Public
Issues.
ii
In Rights Issues : All Shareholders of the Issuer Company

as on the Record Date, provided :
a)
are holding Shares in Dematerialised Form (DEMAT)

and have applied for entitlements and/or additional
Shares in the issue in DEMAT Form;
b)
Have not Renounced entitlements in full or in part;
c)
are not a Renouncee to the Issue;
d)
Apply through a Bank Account maintained with

SCBs.
Card Products
yeQke kes esef[ kee[& Glheeo nQ~ yeQke mes oes mebye yeQke eLee yeQke Dee@He ceneje^
SJeb leefceuevee[g cekeXeFue yeQke efue. Yeer nw pees yeeb[veece Fbef[ee kee[& kes Devleie&le
esef[ kee[& peejer jns nw~Je<e& kes oewjeve kee[& peejer kejves ceW ve&DeesJej ceW 5% keer
Je=ef ngF& Deewj en kejerye . 285 kejes[ jner Deewj DeefOeenCe ve&DeesJej 7% Je=ef
kee mee#eer jne Deewj en jeefMe . 256 kejes[ jner~
The Bank has Six Credit Card products. The Bank has also two
affiliate banks viz. Bank of Maharashtra and Tamilnadu
Mercantile bank Ltd issuing Credit Cards under the brand name
IndiaCard. During the year Issuing turnover witnessed a
growth of 5 % and stood at about Rs.285 Crore and acquiring
turnover witnessed an increase of 7% and stood at Rs.256
Crore.
[sefye men SerSce kee[& 46 ueeKe nw efpemeceW 20 ueeKe mej efuebkeme FvjvesMeveue
SerSce men [sefye kee[& (Jeermee Fueskeê@ve) Deewj 26 ueeKe yeerDeesDeeF& iueesyeue [sefye
kece SerSce kee[& (ceemj kee[&) kee meceeJesMe nw~ Je<e& 2009-10 kes oewjeve [sefye
kee[& ceW 44% Je=ef ope& ngF&~
The number of Debit cum ATM cards stood at 46 lakh comprising

of 20 lakh Starlinks International ATM cum Debit Cards (Visa
Electron) and 26 lakh BOI Global Debit cum ATM cards
(MasterCard). Debit cards registered a growth 44 % during the
year 2009-10.
SerSce ceW Meseefjbie kes efueS yeQke ves Deve yeQkeeW mes efhe#eere SJeb yenghe#eere DevegyebOe
efkeee nw~ Fme ekeej nceejs kee[&OeejkeeW kees ueieYeie 50,000 SerSce kee Gheeesie
The Bank has in place bilateral and multilateral agreements

with a cross-section of Banks for sharing of ATMs. Thus our
30
cardholders have the privilege of accessing around 50,000

ATMs throughout the country.
osMeYej ceW kejves kee ueeYe efceuelee nw~

Deheves es<" eenkeeW kes efueS yeQke MeerIe ner hueservece [sefye kee[& peejer kejsiee~ keg
ner cenerveeW ceW nceeje efehes[ kee[& Yeer efJeheCeve nsleg leweej nesiee~
Bank will be shortly launching Platinum Debit Card for the elite
customers. Our prepaid cards will also be ready for marketing
within another couple of months.
yeQke kees Yeejle ceW ceemj kee[& kes efueS kewMeêr Deewj yeQkeme vesJeke& ceW mesueceW
yeQke jnvee peejer jnsiee~
The Bank continues to be the settlement bank for MasterCard

in India, Cashtree and Bancs networks.
yegefueeve yeQefkebie
Bullion Banking
yegefueeve yeQefkebie kee eejbYe yeQke ceW veJebyej, 1997 ceW Meg efkeee ieee Lee~ DeejbYe
ceW en eespevee meerhpe leLee Denceoeyeeo MeeKee ceW Leer leLee yeeo ceW Deve n
MeeKeeDeesb ceW Fmes DeejbYe efkeee ieee~ Fme efleefLe leke neueebefke 9 MeeKeeDeesb kees
yegefueeve keejesyeej kes efueS eeefOeke=le efkeee ieee nw kesJeue 5 MeeKeeDeesb DeLee&le
meerhpe, Denceoeyeeo cegKe, yegefueeve SkemeeWpe, ewvves yegefueeve SJeb yees yeepeej MeeKee
yegefueeve keejesyeej kej jner nQ~
Bullion banking was introduced by the Bank in November 1997.

Initially the scheme was introduced at SEEPZ and Ahmedabad
branches and was subsequently introduced at other branches.
As on date although 9 branches are authorized to undertake
bullion business only 5 branches i.e SEEPZ , Ahmedabad(Main),
Bullion Exchange , Chennai Bullion and Bow Bazar Branch are
undertaking bullion business.
cee@[ue ieesu[ keejesyeej kes Debleie&le keee& DeeOeej hej DeeYet<eCe efveee&lekeeW SJeb Iejsuet
pJesueme& keer DeeJeMekeleeDeesb kees hetje kejves kes efueS kee@cepe& yeQke FbjvesMeveue
Sme.S. etyeerSme, S, peer SJeb Hem& jW[ yeQke mes Kejeroe ieee nw~ yeQke ves Je<e& 200910 ceW ; 1858.89 kejes[ kes ve&DeesJej meefnle 11930 efkeueesieece meesves keer efyeeer
keer efpememes ; 12.12 kejes[ keer Deee Deefpe&le ngF&~ Je<e& kes oewjeve Deee ceW
14.12% keer Je=ef ngF&~
Under the business model gold is procured from Commerz

Bank International S.A, UBS A.G and First Rand Bank on
consignment basis for catering to the need of Jewellery
exporters and domestic jewellers. The Bank sold 11930 kg of
gold in the year 2009-10, with a turnover of Rs 1858.89 crore,
thereby earning an income of Rs. 12.12 crore. The increase in
the earning during the year was 14.12 %.
mej vekeoer eyebOeve mesJeeSb
Star Cash Management Services

Star Cash Management Services was introduced by the Bank
in the year 2000 for speedier collection of cheques and release
of immediate funds to the customers without waiting for actual
realization of cheques. Bank is now offering WEB based
revamped CMS since October 2008. Based on the new
initiative, Bank has entered into correspondent banking
arrangement for CMS with a few banks in private sector. The
Bank have recorded business turnover worth Rs. 323 crores
from the collections module implemented during the fiscal
2009-10. Bank has ambitious plans to open CMS Hubs at
strategic locations all over India to boost CMS business.
eskeeW keer JeemleefJeke Gieener nsleg ieenkeeW kees efyevee eleer#ee kes lelkeeue efveefOe
eoeve kejvee leLee eskeeW keer leerJe Jemetueer kes efueS Je<e& 2000 ceW yeQke eje mej
vekeoer eyebOeve mesJeeSb DeejbYe keer ieF&~ nce Deketyej 2008 ceW Jesye DeeOeeefjle
hegveefve&efcele meerSceSme eoeve kej jns nQ~ veF& henue kes DeeOeej hej efvepeer #es$e kes
keg yeQkeeW kes meeLe nce meerSceSme nsleg mebheke&kelee& yeQefkeie JeJemLee kes lenle
keee&jle nQ~ keeee&efvJele Jemetueer eefeee kes eje Deye leke . 323 kejes[
keejesyeej efkeee~ Je<e& 2009-10 kes oewjeve meerSceSme keejesyeej ceW ye{esejer nsleg,
nceejer mebhetCe& Yeejle Je<e& ceW eespeveeye meerSceSme nyme Keesueves keer cenlJekeeb#eer
eespevee nw~
THIRD PARTY PRODUCTS
Deve he#e Glheeo
Tie-up for Life Insurance :
peerJeve yeercee nsleg ie"pees[
Bank has entered into Corporate Agency Agreement with

Banks Joint Venture Life Insurance Company Star Union Daiichi Life Insurance Co Ltd. for sale of their life insurance
products. Bank has over 670 employees to act as Specified
Person for sale of insurance products in various centres.
mej etefveeve oeF&-F&eer ueeFHe FbMeesjWme kebheveer efueefces[ kes peerJeve yeercee GlheeoeW
keer efyekeer kes efueS yeQke ves keeheexjs SpeWmeer kejej kej mebegkele Gece DeejcYe efkeee~
efJeefYevve kesvesb ceW yeercee Glheeo keer efyeeer nsleg efJeefveOee&efjle Jeefe kes he ceW yeQke
kes 670 kece&eejer keee&jle nQ~
During the current financial year, bank collected premium of

Rs300 crore and Banks joint venture partner was able to
successfully issue 61500 Sud Life policies amounting to Rs.
265 crore premium collection after due process of
Underwriting.
Jele&ceeve efJelleere Je<e& kes oewjeve, yeQke ves .300 kejes[ kee eerefceece mebieefnle efkeee
Deewj nceejs mebege Gece hee&vej ves meHeueleehetJe&ke 265 kejes[ keer jeefMe keer
61500 meg[ueeFHe heeefuemeer peejer keer~
31
meeceeve yeercee (iewj-peerJeve) :
Tie-up for General Insurance ( Non-life)
vesMeveue FbMeesjsme keb.efue. (SveDeeF&meerSue)
National Insurance Co Ltd. (NICL)
SveDeeF&meerSue kes meeLe Jele&ceeve ie"yebOeve yeerDeesDeeF& je<êre mJeemLe yeercee

hee@efuemeer kes DeejbYe mes Deewj meMekele nes ieee nw~ yeerDeesDeeF& je<êre mJeemLe
yeercee heeefjJeeefjke DemLeeF& ces[erkeuesce yeercee keJej nw pees efJeMes<eleee yeQke Dee@@]He
Fbef[ee kes meYeer KeeleeOeejkeeW kes efueS yeveeee ieee nw~ efpemekee eerefceece
DeleefOeke Gefele nw mebhetCe& heefjJeej (KeeleeOeejke, Gmekee heefle/helveer leLee Gvekes
oes Deeefele yees) yeerefcele jeefMe leke Meeefceue jnles nQ leLee Deueie-Deueie mecee
hej Ieesef<ele jeefMe kee Gheeesie kej mekeles nQ~ Heueesj DeeOeeefjle hej peejer heeefuemeer
keer Jepen mes ceekex ceW GheueyOelee keer leguevee ceW eerefceece yengle ner efkeHeeeleer nw
SJeb Fme ekeej keer Heueesj heeefuemeer kesJeue yeQke Dee@He Fbef[ee Keelee OeejkeeW kes
efueS nw~
The existing tie-up with NICL was further strengthened with the
launch of BOI National Swasthya Bima Policy. BOI National
Swasthya Bima is a Family Floater Mediclaim Insurance Cover
exclusively devised for all account holders of Bank of India. The
coverage is for the Account Holder, Spouse and Maximum of 2
Dependent Children. Entire family (Account holder, his/her
spouse and their two dependent children) is covered to the
extent of sum insured in as much as part of the sum insured
can be availed at different times by family members. Premium
is very reasonable than those available in the market due to
policy issued on floater basis and this type of floater policy is
available to Bank of India account holders only.
vesMeveue FbMeesjsme keb.efue. kes ie"pees[ kes Devleie&le Ske Jeeheke osMeere ee$ee yeercee
DeejcYe keer ieF& nw efpemeceW ce=leg, DemheleeueerkejCe leLee meeJe&peefveke ee$ee heefjJenve
jsue/jes[ mes ee$ee kes oewjeve Jeefeiele meeceeve kes Kees peeves kees Meeefceue efkeee
ieee nw pees yeQke Dee@@]He Fbef[ee kes KeeleeOeejkeeW kes efueS nw~ ieenke eje Yegieleeve
keer peevesJeeueer eerefceece DeleefOeke kece nw leLee . 1 ueeKe kee DeefOekelece mebj#eCe
GheueyOe nw~ SveDeeF&meerSue ieenkeeW kees Jeefeiele hee@efuemeer peejer kejsiee, efpemekee
veJeerkejCe eefleJe<e& nesiee~
A comprehensive Domestic Travel Insurance scheme under

tie-up with NICL has been launched covering loss of life,
hospitalisation and personal baggage while travelling on any
public mode of transport Rail/Road specially for the Bank of
India account holders. The premium payable by the customer is
very low and the maximum cover available is Rs.1 lakh. National
Insurance Company Limited (NICL) will issue individual policy
to customers. This policy is renewable every year.
yeQke eje efJelleheesef<ele DeeefmleeeW kes yeercee kes Deeye keejesyeej kes meeLe-meeLe Fve
oesveeW GlheeoeW meefnle yeQke ves 2008-09 mes Je<ee&vegJe<e& Je=ef 17% 2009-10 kes oewjeve
.101 kejes[ kee efjkee@[& eerefceece mebieefnle efkeee nw~
With both these products as well as captive business of

insurance of assets financed by the Bank, the Bank has
collected premium of Rs.101 crore during 2009-10 recording
17% Y-o-Y growth over 2008-09.
cegegDeue Heb[ Glheeo
Mutual Funds Products:
Je<e& 2009-10 kes oewjeve, yeQke ves [erSmeheer yuee@ke je@ke cetegDeue Heb[, efjueebeme
cegegDeue Heb[ Deewj efyejuee meveueeFHe cetegDeue Heb[ Gvekes cegKe GlheeoeW keer efyeeer
nsleg cetegDeue Heb[ mes ie"pees[ efkeee~ yeQke henues mes ner eterDeeF& cegegDeue Heb[,
Se[erSHemeer cetegDeue Heb[, keeske cetegDeue Heb[, DeeFSvepeer FvJesmceW ceQvespeceW
leLee esbkeueerve scheueve FvJesmceW SJeb DeeF&[erSHemeer cetegDeue Heb[ GlheeoeW kees
mebefJeleefjle kej jne nw~ Dehesef#ele keWeW hej GheueyOe 270 mes DeefOeke SSceSHeDeeF&
eceeefCele kece&eeefjeeW kes meneesie mes ueieYeie 837 MeeKeeSb cetegDeue Heb[ GlheeoeW
keer efyeeer kej jner nw~
During the year 2009-10, Bank entered into tie-up with DSP
BlackRock Mutual Fund, Reliance Mutual Fund and Birla
Sunlife Mutual Fund for sale of their mutual fund products. Bank
is already distributing mutual fund products of UTI Mutual Fund,
HDFC Mutual Fund, Kotak Mutual Fund, ING Investment
Management, Franklin Templeton Investments and IDFC
Mutual Fund. Around 837 branches sell mutual fund products
with the support of over 270 AMFI Certified Employees available
at strategic centres.
SveheerS eyebOeve
ASSETS RECOVERY & NPA MANAGEMENT
SveheerS kece kejves kees meJee&efOeke eeLeefcekelee oer peeleer nw leLee en keee& keer
efvejblej cenllee eehle kej jne nw~ SveheerS keer Jemetueer kes efueS eegj keoce G"eS
ieS~ yes-KeeleeW mes DeefOekelece Jemetueer leLee DeeYeeefjle/Gieener SveheerS KeeleeW ceW
DeeYeeefjle Gieener ve efkeS ieS yeepe pees yeQke kes ueeYe ceW GuuesKeveere eesieoeve
kejlee nw~
Reduction of NPAs is given utmost priority and this function has

steadily grown in importance. Substantial measures were
initiated to augment recovery and contain NPAs. Efforts were
also made to maximise recovery in written off accounts and
uncharged / unrealised interest in NPA accounts which
contributes to Banks profits significantly.
32
The following table shows management of NPAs during last 3

years.
efvecveefueefKele leeefuekee efheues leerve Je<e& kes oewjeve SveheerS eoefMe&le kejleer nw~
(. kejes[ ceW)
ceo
(Rs. in crore)
31.03.08
31.03.09
31.03.10
(JeemleefJeke)
(JeemleefJeke)
(JeemleefJeke)
(Actual)
(Actual)
(Actual)
2101
1931
2471
Cash-Recovery
814
676
622
Upgradations
275
325
204
Write-off
446
384
743
Item
mekeue SveheerS (eejbefYeke)

IeeSb
vekeo Jemetueer
Gvveeve
yes Keeles
ke=ef<e $e+Ce ceeHeer/$e+Ce jenle eespevee 2008
kegue keceer
pees[s:
efmuehespe
IeeSb DeJeemleefJeke yeepe
(efJeeere Je<e& mes 2009-10 mes eejbYe)
mekeue SveheerS (Debeflece)
yes Keeles [eues ieS KeeleeW ceW Jemetueer,
etmeerDeeF&/etDeejDeeF&
Meg SveheerS
mekeue DeefieceeW mes kegue SveheerS kee eefleMele
mekeue DeefieceeW mes Meg SveheerS kee eefleMele
GROSS NPA (Opening)

Less:
Agr.Debt Waiver/Debt Relief Scheme 2008

Total Reduction
175
1535
1560
1569
1365
2100
4162
181
Add:
Slippages
Less Unrealised Interest (URI)
(introduced from F.Y 2009-10)
GROSS NPA (Closing)
1931
2471
4883
Recovery in W/Off A/cs, UCI/URI
368
352
300
Net NPA
592
628
2207
% of Gross NPA to Gross Advances
1.68
1.71
2.85
% of Net NPA to Net Advances
0.52
0.44
1.31
Je<e& kes oewjeve efye[ leLee hees&Heesefueees DeeOeej hej SDeejmeerDeeF&Sue/SSmeF&DeejF&meer/

DeeF&SHemeerDeeF&/efheieememe SDeejmeer ee.efue. kees 52.26 kejes[ keer 3 #eefleemle
DeeefmleeeW kees vekeoer men eefleYetefle jmeero DeeOeej hej yesee ieee~
During the year, on bid and Portfolio basis to ARCIL/ASEREC/

IFCI/Pegasus ARC Pvt. Ltd, JMF ARC Ltd .We have sold 3
impaired assets of Rs.52.26 crore on Cash cum Security
Receipt basis to JMF ARC Ltd.
ueIeg KeeleeW ceW Jemetueer ceW lespeer ueeves kes efueS henues oes veF& eespeveeSb eejbYe keer ieF&
Leer, GvnW yeQke eje Je<e& kes oewjeve mebMeesefOele efkeee ieee nw~
To boost up recovery in small accounts, 2 existing schemes

have been modified during last year by the Bank as under:-
i)
.25 ueeKe leke kes SveheerS kes efueS mej mebpeerJeveer eeslmeenve eespevee~
ii)
DeJeceeveke mebJeie& ceW . 50 ueeKe leke kes KeeleeW kes Gvveeve kes efueS
eeslmeenve eespevee
i)
Star Sanjeevani Incentive Scheme for NPAs up to Rs.25

lakhs
ii)
Incentive Scheme for Upgradation of accounts up to Rs.50

lakhs in sub-standard category.
The Schemes have been introduced with intention to
motivate the field level staff and reduce the dependence
on Professional Recovery Agents. This has paid rich
dividends in the form of involvement of staff at every level
and improving recoveries in these segments.
eespevee keer MegDeele #es$e mlej kes meHe meomeeW kees eeslmeeefnle kejves Deewj
JeeJemeeefeke Jemetueer SpeWeW hej efveYe&jlee kees kece kejves kes DeefYeeee mes keer ieF&
nw~ Fmemes eleske mlej hej meHe kes meefcceefuele efkeS peeves Deewj Jemetueer ceW megOeej
kes he ceW Yejhetj ueeYe efceuee nw~
We give below performance under Star-Sanjeevani Incentive

schemes.
(Rs. in Crores)
mej mebpeerJeveer eeslmeenve eespevee kes Debleie&le efve<heeove veeres os jns nQ:(. kejes[ ceW)
2009-10 kes oewjeve Jemetueer
Recovery during 2009-10
ueeFJe SveheerS ceW Jemetueer
Recovery in LIVE NPAs
yes Keeles ceW Jemetueer
Recovery in written-off A/cs
kegue Jemetueer
Total Recovery
jeefMe Amount
132.78
25.68
158.46
33

Non-discretionary OTS Scheme for
SME Borrowers with exposure up
to Rs.10 Crore was introduced with
liberal terms.
Goejlee kes efveyebOevees meefnle .10 kejes[ leke

kes $e+Ce peesefKece meefnle SmeSceF& GOeejkeleeDeeW
nsleg iewj-efJeJeskeeOeerve DeeserSce eespevee DeejcYe
keer ieF&~
Recovery camps and participation

in LOK ADALAT for speedy
resolution of small NPAs has been
undertaken in a big way at the
Zones. The Bank has made
recovery of Rs.28.64 Crores
through
LOK-ADALAT
and
Recovery Camps.
DebeueeW eje Jeeheke leewj hej lespe ieefle mes ess

SveheerS kes meceeOeeve nsleg Jemegueer kewche ueieeee
leLee ueeske Deoeuele ceW menYeeefielee keer~ Jemetueer
kewche leLee ueeske - Deoeuele kes eje yeQke ves .
28.64 kejes[ keer Jemetueer keer~
Je<e& 2009-10 ceW yeQke kee SveheerS efve<heeove
efvecveevegmeej jne:
The banks NPA performance

during the year 2009-10 is as
below:
(. kejes[ ceW)
(Rs. in crore)
31.03.2010
ceo
Item
mJeosMeer
efJeosMeer
Jewefeke
Domestic
Foreign
Global
2189.70
281.18
2470.88
31.03.2009 kees eejbefYeke SveheerS
Opening NPA as on 31.03.2009
IeeSb
Less:
vekeo Jemetueer
Cash Recovery
603.68
17.96
621.64
Gvveeve
Upgradation
181.45
22.11
203.56
yes Keeles
Write Off
742.95
0.75
743.70
ke=ef<e $e+Ce ceeHeer/ jenle
Agri.Debt waiver /Relief
kegue keewleer
Total Reduction
1528.08
40.82
1568.90
pees[s:
Add:
efmuehespe
Slippage
3996.75
164.91
4161.66
IeeSB (etDeejDeeF&)
Less (URI)
177.16
3.83
180.99
31.03.2010 kees Debeflece SveheerS
Closing NPA as on 31.03.2010
4481.21
401.44
4882.65
kegue SveheerS %
Gross NPA %
3.31
1.11
2.85
Meg SveheerS
Net NPA
2078.82
128.63
2207.45
Meg SveheerS %
Net NPA %
1.57
0.36
1.31
MeeKee vesJeke& SJeb efJemleej
BRANCH NETWORK & EXPANSION

The Bank has a geographically well-spread branch network in
India and abroad. The Bank 3207 branches in India as at the
end of March 2010. In the foreign countries, 24 branches and 5
representative offices keep our presence felt in all time zones
and important financial centres of the globe.
Yeewieesefueke leewj hej Yeejle leLee efJeosMeeW ceW yeQke kee keeHeer efJemle=le MeeKee vesJeke&
nw~ ceee& 2010 leke Yeejle ceW yeQke keer kegue 3207 MeeKeeSb Leer~ efJee kes meYeer
cenlJehetCe& efJeeere kesvesb leLee Dee@ue eFce ueesve ceW 24 MeeKeeDeeW leLee 5 eefleefveefOelJe
keeee&ueeeW eje nceejer GheefmLeefle kee DevegYeJe nesles jnlee nw~
During the year 2009-10, Bank opened 186 new branches

including 13 Extension Counters converted into full-fledged
branches. Distribution of these branches is Metropolitan 43,
Urban 39, Semi-Urban 77 and Rural 27.
Je<e& 2009-10 kes oewjeve yeQke ves 186 veF& MeeKeeDeeW kes meefnle 13 efJemleej keeGvjeW
kees hetCe& MeeKeeDeeW ceW heefjJeefle&le efkeee~ Fve MeeKeeDeeW kee efJelejCe nw- ceneveiejere43, Menjer-39, DeOe& Menjer-77 leLee eeceerCe-27
34
Composition of Banks branch network is as follows :
yeQke kes MeeKee vesJeke& keer mebjevee efvecveefueefKele nw :

eJeie&
Category
31.03.2009
MeeKeeDeeW keer mebKee
31.03.2010
kegue kee %
% to Total
MeeKeeDeeW keer mebKee
No. of Brs.
No. of Brs.
kegue kee %
% to Total
ceneveiejere
Metropolitan
585
19.4
628
19.58
Menjer
Urban
568
18.8
607
18.93
DeOe&Menjer
Semi-Urban
624
20.6
701
21.86
eeceerCe
Rural
1244
41.2
1271
39.63
kegue MeeKeeSB
Total Branches
3021
100
3207
100
Iejsuet yeepeej ceW keg eJeieex keer efJeefMe efJeeere DeeJeMekeleeDeeW kees hetje kejves kes
efueS - yeQke keer 201 efJeMes<eerke=le MeeKeeSb nQ~ Fve MeeKeeDeeW kee Deueie-Deueie
efJeJejCe efvecveefueefKele nw :
The Bank has 201 specialised branches catering to the specific

financial needs of certain categories in the domestic market.
Break-up of such branches is given in the following table :
efJeMes<eerke=le MeeKeeDeeW kee Deueie-Deueie efJeJejCe
Categories of Specialised Branches
1.
SmeSceF& MeeKeeSb
2.
31.03.2009
31.03.2010
SME Branches
30
29
DeesJejmeerpe MeeKeeSb
Overseas Branches
07
04
3.
keeheexjs yeQeEkeie MeeKeeSb
Corporate Banking Branches
12
13
4.
ye=no keeheexjs yeQeEkeie MeeKeeSb
Large Corporate Banking Branches
02
02
5.
ceOe keeheexjs MeeKeeSb
Mid-Corporate Branches
00
28
6.
Sve. Deej. DeeF&. MeeKeeSb
N.R.I. Branches
06
06
7.
ke=ef<e Ge lekeveerkeer efJee MeeKeeSb
Agricultural Hi-Tech Finance Branches
02
00
8.
Jemetueer MeeKeeSb
Recovery Branches
15
15
9.
JeeefCeefpeke MeeKeeSb leLee Jeefeiele yeQefkebie
Commercial & Personal Banking Brs.
36
36
10.
kees<eeieej MeeKee
Treasury Branch
01
01
11.
DeeJeeme leLee Jeefeiele efJee MeeKeeSb
Housing & Personal Finance Brs.@
23
27
12.
mejkeejer keejesyeej MeeKee
Government Business Branch
01
02
13.
yegefueeve SkemeeWpe MeeKee
Bullion Banking Branch
01
01
14.
mesJee MeeKee
Service Branches
35
37
15.
kegue
TOTAL
171
201
Yeejleere efj]peJe& yeQke keer GoejJeeoer veerefle kes DevegmejCe ceW MeeKee eeefOeke=le veerefle kes
Debleie&le keg MeeKeeSb Jewkeefuheke mLeeveeW hej eueer ieF leLee keg efJemleej keeGvj
efpemes mLeeve ueeYe Lee GvnW hetCe& MeeKee ceW heefjJeefle&le efkeee ieee~ en veerefle Deeieeceer
Je<e& ceW Yeer peejer jKeves kee Fjeoe nw~
@ - Including Retail Hubs

Falling in line with RBI liberalised policy of Branch Authorisation
policy, some branches were shifted to alternate sites and
extension counters showing good performance and those,
which have locational advantage, were converted into fullfledged branches. It is intended to continue this policy for the
coming year as well.
eYeeJeer efleefLe 01.12.2009 mes Yeejleere efj]peJe& yeQke ves Deheveer MeeKee eeefOeke=le
veerleer kees Deewj GoejJeeoer kej efoee nw efpemekes Devleie&le 50000 mes kece pevemebKee
kes kesveW hej efyevee Gvemes hetJee&vegceefle efueS yeQke MeeKeeSB Keesue mekelee nw~ Fme eJeie&
ceW yeQke ves 60 kesveW hej MeeKeeSb Keesueves kee eeefOekeej DebeueeW kees efoee~
RBI has further liberalized its Branch Authorisation Policy w.e.f.

01.12.2009 allowing Banks to open branches in centres having
population below 50000, without obtaining prior approval from
them. The Bank availed the opportunity and authorized Zones
to open branches under this category in 60 centres.
@ - efjsue
nye kees meefcceefuele kej
35
Ske ve]pej ceW efmLeefle

Je<ee&vle leke
kegue MeeKeeDeeW keer mebKee
efJeosMeer
Yeejleere
efpemeceW mes :
ceneveiejere
Menjer
De&Menjer
eeceerCe
kechetjerke=le MeeKee
hetCe&leee kechetjerke=le
DeebefMeke kechetjerke=le
efJeMes<eerke=le MeeKeeSb
efJemleej heue
POSITION AT A GLANCE
At the year end
31.03.2009
31.03.2010
3048
3236
27
29
3021
3207
Metropolitan
585
628
Urban
568
607
Semi-Urban
624
701
1244
1271
3021
3207
3021
3207
Number of branches
Foreign
Indian
Of which :
Rural
Computerised Branches
Fully computerised
Partially computerised
Specialised Branches
Extension counters
136
201
70
57
efJeheCeve SJeb eeej efJeYeeie
MARKETING & PUBLICITY
veS ieenkeeW kees esefjle kejves SJeb ieenkeeW kes efueS Gheeesefielee ye{eves kes efueS ieenke
kesefvle eefeeeDeesb kee mecetn me=efpele kejves nsleg yeQke ceW efJeheCeve hej cenlJehetCe& he
mes Oeeve kesefvle efkeee ieee~ 1000 mes peeoe mJele: henue kejves Jeeues SJeb
megeefMeef#ele keefce&eeW keer Ske erce meYeer DebeueeW ceW efJeheCeve SJeb mebheke& kes eeemeeW
nsleg lewveele keer ieF& nw~
Marketing has been an important focus in the Bank to induct

new customers and create a set of customer centric processes
for enhancing value for them. A team of over 1000 proactive
and well trained personnel for focused marketing and
relationship efforts has been placed in all the zones.
For automating the entire Sales Force process and consequently
better administration of marketing staff, Sales Force Automation
(SFA) Software Package has been launched and made LIVE
from 01.02.2010 in all the zones. The system will effectively
capture, monitor, track, close and analyze leads generated
during pre-sales process. This system will also be used for
administering the incentive schemes as well.
mebhetCe& efyeeer oue eefeee mJeeueve nsleg Je Gvekes heefjCeecemJehe efJeheCeve meHe kes
yesnlej eMeemeve kes efueS efyeeer oue mJeeueve (SmeSHeS) mee@HeJesej hewkespe eejbYe
efkeee nw Deewj Gmes meYeer DebeueeW ceW efo. 01.02.2010 mes ueeFJe efkeee ieee nw~ en
eCeeueer efyeeer hetJe& eefeee kes oewjeve me=efpele ueer[ kees eYeeJeer he mes kewhej,
efveiejeveer, ^wke, yebo kejWieer leLee Gmekee efJeMues<eCe kejsieer~ en eCeeueer meeLe ner
meeLe eeslmeenve eespevee kes efueS Yeer Gheeesie keer peeSieer~
The Bank has with a view to enhance its corporate image and
identity, initiated media campaigns on the existing theme
"Relationships beyond Banking". Towards this end three TVCs
were produced in line with our Relationship theme viz. Old
Couple, Friends and Bus which were aired on both National as
well as Regional Channels.
yeQke ves Deheveer keeheexjs efJe Deewj heneeve kees efveKeejves kes GsMe mes efjMleeW keer
peceehetBpeer keer Jele&ceeve OeejCee kes DeeOeej hej efJeefYevve ceeref[ee DeefYeeeve Meg
efkeee~ Fme GsMe mes nceves leerve Deewj erJeermeer nceejer efjMleeW keer OeejCee kes DeeOeej
hej yeveeS nQ pees yegpegie& ocheefe, oesmleeW Deewj yeme mes mebyebefOele nw~ FvnW je<êre ewveue
kes meeLe-meeLe #es$eere ewveueeW hej Yeer emeeefjle efkeee ieee~
Bank has also been advertising our products in newspapers,

magazines, television, hoardings, banners, bus panels, trains,
glow signs at railway stations, events and sponsorships, leaflets
and brochures. Banks endeavour is focused on building brand
image, increasing the visibility and better marketing of various
products through effective publicity.
nce Deheves GlheeoeW kee efJe%eeheve meceeeej he$e, heef$ekeeDeesb, sueerHeesve, nesef[&bie, yewvej,
yemehewveue, ^sve, jsuJes msMeveeW hej iueesmeeFve, FJeW SJeb mheebmejefMehe, eeejhe$e leLee
yeesMej Deeefo kes peefjes Yeer kej jns nQ~ nceeje eeeme yeeb[ Fcespe efvecee&Ce, eYeeJeer
eeej kes ceeOece mes nceejs efJeefYevve GlheeoeW keer yesnlej ceekexefbie Deewj heneeve kees
ye{eves hej kesefvle nw~
MANAGEMENT INFORMATION SYSTEM
eyebOeve metevee eCeeueer

keejesyeejer Deebke[es kees mesj kejves kes efueS yeQke ves Seheer efveDeesJet kees emebmkejCe
leLee Yeb[ejCe GhekejCe meefnle hetCe& he mes [se JesejneGme mLeeefhele efkeee nw~
In order to store the transactional data, Bank has set up full

fledged data warehouse with HP Neoview as the processing
and storage device.
owefveke DeeOeej hej meeryeerSme eCeeueer kes keejesyeejer Deebke[e Seheer efveDeesJet eehle
kejlee nw~ Fme ejCe kes yeeo, meYeer SceDeeF&Sme efjhees&, Yeejleere efj]peJe& yeQke leLee
The transactional data from CBS system into HP Neoview is

received on daily basis. After this stage, all the MIS reports, RBI
36
Yeejle mejkeej keer efJeJejCeer efpemes keejesyeejer Deebke[s DeeJeMeke nesles nw Gmes [se
JesejneGme mes eehle efkeee peelee nw~ Gefele efJeMues<eke GhejkeCe keeee&efvJele kejves
kes efueS yeQke keej&JeeF& kej jne nw~
Deesjskeue HeeFvesefvmeeue meefJe&mesme ShueerkesMeve (DeesSHeSmeS) hej DeeOeeefjle [se
JesejneGme kees yeQke keeee&efvJele kej jne nw~ Deeheoe eyebOeve meeF& mes eehle
meeryeerSme Deebke[eW kees emebmke=le kej DeesSHeSmeS Deesjskeue [seyesme mebeefnle efkeee
peelee nw~ Jele&ceeve ceW leerve efleefLeeeW nsleg yeQefkebie [seyesme eehle efkeS peeles nQ leLee
SSueSce GsMe nsleg DeesSHeSmeS hej Deheuees[ efkeS peeles nQ~
and GOI returns which require transactional data are generated

from the Data Warehouse. Bank has also initiated steps for
implementing suitable analytical tool.
yeQke kes Deeefmle leLee oseleeSb eyebOeve kes efueS DeesSHeSmeS kee peesefKece eyebOeve
Gheeesie efkeee peelee nw~ efJeefYeVe kees<eeieej GlheeoeW leLee kee[& keejesyeej mes mebyeefOele
Deebke[eW kees Yeer SSueSce GsMe nsleg DeesSHeSmeS [seyesme hej Deheuees[ efkeee
peelee nw~
mehleen ceW Ske yeej SceDeeF&Sme efjhees& eehle kejves kes GsMe nsleg DeesSHeSmeS
[seyesme ceW meeryeerSme eqJemle=le esef[ metevee eCeeueer (meermeerDeeF&Sme) Deebke[s Deeeele
efkeS peeles nQ~ efveeb$eke/Meer<e& eyebOeve keer emlegefle nsleg mehleen ceW Ske yeej
[seJesejneGme Yeejleere efj]peJe& yeQke efJeJejCeer, Yeejle mejkeej keer efveJejCeer leLee
Gheeesiekelee& efJeYeeieeW kees SceDeeF&Sme efjheesex kees eoeve kejlee nw~ efmeefyeue kees
Deebke[s emlegle kejves kes efueS meermeerDeeF&Sme Deebke[eW kee eeesie efkeee peelee nw~
[se JesejneGme Deebke[eW kes heefjceepe&ve kes efueS Yeer henue kejlee nw leLee meYeer
Deebeefueke keeee&ueeeW ceW keee&Meeuee Deeeesefpele kejlee nw~ keee&Meeuee kes oewjeve
DeefeceeW kes eJeieeakejCe ceW ngF& $egefeeW kees neves kee eefMe#eCe oslee nw~
Risk manager of OFSA is being used for Asset and Liability

Management of the Bank. Data related to various treasury
products and card transactions are also uploaded in to the
OFSA database for ALM purpose.
Data warehouse has also undertaken the data cleaning initiative

and conducted workshop in all the zonal offices. During the
workshops the branches were imparted training on removal of
errors occurring in classification of advances.
eenkeeW mes F&-cesue eje meces<eCe kejves kes GsMe mes [se JesejneTme hej Deesjskeue
ceekexefbie Dee@veueeFve ee@[ke kees keeee&efvJele efkeee ieee nw~ Fme Glheeo kee Gheeesie
kejles ngS yeQke Deheves eenkeeW mes mecheke& kejves keer efmLeefle ceW jnlee nw~ Jele&ceeve ceW
[seyesme ces ueieYeie 1.4 ueeKe F&-cesue DeeF& [er nw pees yeQke kes Fbjves yeQefkebie mesue
ceW hebpeerke=le nw~
At Data warehouse, for the purpose of communicating with the

customers via email, Oracle Marketing Online product has been
implemented. Using this product Bank is in a position to deliver
emails, overnight to its customers. At present the database has
around 1.4 lakh email ids, which are registered with the Banks
Internet Banking cell.
metevee eeweesefiekeer
INFORMATION TECHNOLOGY
Bank has implemented data warehouse based on Oracle

Financial Services Application (OFSA). The CBS data, extracted
from the Disaster Recovery site of the Bank, gets processed
and stored in to OFSA Oracle database. At present, data from
core banking database, for three dates is getting extracted and
loaded into OFSA.
Comprehensive Credit Information system (CCIS) data from

CBS is also imported to the OFSA database for the purpose of
MIS report generation, once in a week. Data warehouse
provides number of RBI returns, reports to Government of India
and MIS reports to the user departments for submission to the
regulators/top management. CCIS data is also used for
submission of data to CIBIL
MeeKee mJeeeueve
16 ceF&, 2009 kees Iejsuet MeeKeeSb meeryeerSme kes Debleie&le nes ieF& nQ~ Deye, veF& MeeKeeSb
meerOes meeryeerSme huesHeece& kes DeOeerve Keesueer pee jner nQ~ meYeer MeeKeeSb DeejerpeerSme/
SveF&SHeer egkele nw~
Yeejleere efj]peJe& yeQke kes efvecveefueefKele DeeosMeeW kees efeeeefvJele kej efoee ieee nw:
1 Deewue, 2010 mes yeele yeQke Keeles ceW yeepe keer ieCevee kees ceeefmeke Glheeo
DeeOeej mes eefle owefveke Glheeo DeeOeej ceW heefjJeefle&le kej efoee ieee nw~
heemeyegke leLee ceereeoer pecee eeefhleeeW hej veeefceefle kes veece kee cegCe Meg nes
ieee nw~
heeme yegke Keelee efJeJejCe ceW efnleeener/es<eCe kes efJeJejCe kee cegCe peneb keneR
Yeer ueeiet nes, DeeJeke/peeJeke DeejerpeerSme mebosMe ceW efkeee pee jne nw~
Branch Automation
On 16th May 2009, all domestic branches came under the
umbrella of CBS. Now new branches are directly being opened
under the CBS platform. All branches are RTGS/NEFT
enabled.
[ee kesv
cetue meeF& mes otmejer meeF& kes yeere Yeewefleke ne[&Jesej yegefveeeoer megefJeOee keer 1:1
yeengue 15 efceve kes efjkeJejer eFce DeesyepeskeerJe (DeejerDees) meefnle leLee
DeeF&SmeDees 27001:2005 ceeveke meefnle eceeefCele efej-[ee kesv kees yeQke ves
Calculation of interest on Savings Bank account from 1st

April 2010 has been changed from monthly product basis
to daily product basis.
Printing of Nominee Name on Passbook and Term Deposit

Receipts has been enabled.
Printing of Beneficiary/Sender details in passbook/

statement for outward/inward RTGS messages is being
done wherever available.
Data Centre
Tier-II Data Centre, certified with ISO 27001:2005 standard
with 1:1 redundancy of physical hardware Infrastructure
between primary site to secondary site with the Recovery Time
37
meHeueleehetJe&ke mLeeefhele efkeee~ cetue meeF& cegbyeF& ceW efmLele leLee Deeheoe eyebOeve
meeF& ([erDeej) yebieueg ceW efmLele nw~ Metve Deebke[e neefve nsleg cetue meeF& Yeb[ejCe
eefleke=efle meefnle efveej meeF& (SveDeej) mLeeefhele keer ieF& nw~ [ee meWj eefleefove
Deewmeleve 30 ueeKe uesve-osve kee mebeueve kejlee nw~ etheerSme eje oes pesvejsj mes
24 Iebs oesnjer Tpee& Deehetefle& meefnle meYeer keeee&uee, MeeKeeSb leLee [ee kesv Jesve
vesJeke& mes peg[s nQ~
Objective (RTO) of 15 minutes has been successfully

established by the Bank. The primary site is situated at Mumbai
and Disaster Recover site (DR) situated at Bangalore. The
Near Site (NR) has been established with primary site storage
replication for zero data loss. The Data Centre handles on an
average 30 lakh transactions per day. All offices, branches and
data centres are connected in WAN network with 24 hours dual
power supply from two DG-Sets through UPS.
[ee kesv ves leerve ejCeere ShueerkesMeve mebjevee yeveeeer nw [seyesme, ShueerkesMeve
leLee Jesye pees DeeOegefvekelece heefjeeueve eCeeueer Deej[eryeerSceSme meefnle efJeefYeVe Ge
meJe&j ceW efJemle=le nw efpemekes ShueerkesMeve yesnlej eyebOeve leLee keee&efve<heeove nsleg
nw~
The Data Centre deploys three tier architecture applications i.e.

database, application and web, which are deployed in different
high-end servers with latest version of operating systems,
RDBMS and applications for better management and
performance.
GheueyOelee/#ecelee DeeJeMekeleeDeeW kees efiele jKeles ngS yeQke megj#ee leLee vesJeke&
keer ef[peeF&ve keer ieF& nw~ meJe&j leLee vesJeke& Heecme& kes mebJesoveMeerue #es$eeW nsleg
yeeeescesef^ke heneeve meefnle meMee Yeewefleke megj#ee efveeb$eCe Yeer [ee kesv ceW nw~
hee@Jej kegefuebie, DeefivejesOeke leLee [ee kesv yegefveeeoer meggefJeOee kes DeefOekelece
eyebOeve leLee DeefOekelece efyeefu[bie eyebOeve eCeeueer meefnle 24x7x365 efoveeW kee
meceefhe&le m$eesle nw~ mebhetCe& heefjmej meefJe&ueWme kewcesje mes efveiejeveer 24x7x365 efoveeW
keer peeleer nw~
Bank security and network infrastructure is designed considering

availability/capacity requirements. The data centre also has a
strong physical security control with Bio metric authentication
for critical areas of server for server and network farms.
Dedicated resources working on 24X7X365 days equipped
with latest Building Management Systems to control and
optimum management of power cooling, Fire protection and
data centre infrastructure system is in place. The entire
premises is covered with surveillance cameras to monitor
24X7X365.
lelhejlee kees megefveefele kejves kes efueS eleske efleceener ceW Deeheoe eyebOeve DeYeeme
Deeeesefpele Deewj efve<heeefole efkeee peelee nw~ cetue mes [erDeej meeF& heefjeeueve hee
peeves kes efueS yeQke kes heeme 15 efceve kee Deej er Dees nw~ [erDeej meeF& kee Gheeesie
efjhees& efvecee&Ce kejves kes efueS efkeee peelee nw efpemeceW Geesie ceW eesleeW kes yesnlej
Gheeesie kee DeefOekelece ueeYe G"eee peelee nw~
Disaster Recover Drills are planned and executed every quarter

to ensure readiness. The Bank has RTO of 15 minutes to switch
over from Primary to DR site operations. The DR site servers
are used for Report Generation thereby ensuring optimum
utilisation of resources consider best practice in the Industry.
SmeSceSme- Sue& mej mebosMe
SMS Alerts - Star Sandesh
OeesKeeOe[er jesOeke Gheee kes he ceW, SmeSceSme Sue& peefvele efkeS peeles nQ leLee
mecemle ieenkeeW kees eqpevekes ceesyeeF&ue vebyej yeQke kes meeLe hebpeerke=le nw, kes efueS
GheueyOe kejeS peeles nQ :
As a fraud prevention measure, SMS alerts are generated and

provided to all customers who have registered their mobile
number with the Bank for
meghegoieer& ewveue (Fbjves yeQefkebie/SerSce/heerDeesSme) mes mecemle veeces

mebJeJenej~
All Debit transactions from delivery channels (Internet

banking/ATM/POS).
.25,000/- leLee DeefOeke kes mecemle veeces meceeMeesOeve mebJeJenej~
All Debit clearing transactions of Rs 25,000/- and above.
mecemle ieenkeeW efpevneWves .10,000/- leLee DeefOeke kes veeces DeblejCe leLee
vekeoer Yegieleeve DeefYeesefjle efkeee
All Customer induced debit transfer & cash payments of

Rs. 10,000/- and above.
.10,000/- leLee DeefOeke kes mecemle veeces F&meerSme mebJeJenej
All Debit ECS transactions of Rs 10,000/- and above.
mecemle veeces DeejerpeerSme mebJeJenej~
All Debit RTGS transactions.
eske yegke peejer kejves kes DevegjesOe kees mJeerkeej kejves keer heeJeleer~
Acknowledgment on accepting the cheque book issue

request.
Fbjves yeQefkebie
Internet Banking:
nceejs meYeer ieenkeeW kes efueS peveesheeesieer mesJee efyeueeW kes Yegieleeve, Jeeegeeve SJeb jsue
efke yegefkebie, Dee@@ve ueeFve Mee@efhebie, Fbj yeQke SJeb FbêyeQke Heb[ DeblejCe Deeefo nsleg
MeerIelece megjef#ele Fbjves yeQefkebie megefJeOee GheueyOe nw~
A fast and secure internet banking facility is available to

customers for utility bill payments, air & rail ticket booking, online shopping, inter-bank and intra bank fund transfers, etc.
38
yeQke Dee@@]He Fbef[ee Yeejle ceW eLece meeJe&peefveke #es$e kee yeQke nw efpemeves Deefleefjkele
megj#ee Gheee kes he ceW oesveeW Kegoje SJeb kee@jheesjs Fbjves yeQefkebie ieenkeeW kees
t-Hewkej Dee@LesefvkesMeve (2 SHeS)mej eskeve efeeeefvJele efkeee nw~ yeQke kes
ieenke ceeTme kes efkeueke mes Iej SJeb keeee&uee mes ner efkemeer Yeer mecee, keneR Yeer,
kewmes Yeer, PebPe jefnle megjef#ele yeQefkebie keer megefJeOee kee ueeYe uesles nQ~
Bank of India is the first PSU Bank in India to implement Twofactor Authentication (2FA) Star Token for both Retail and
Corporate internet banking customers as an additional security
measure. Banks customers enjoy the convenience of secured
Anytime, Anywhere, Anyhow hassle free Banking from the
comfort of their homes and offices with a click of a mouse.
Je<e& kes oewjeve eejbYe keer ieF& keg efJeMes<eleeSb efvecveevegmeej nQ :
Features introduced during the year are:
[sefye-men-SerSce kee[& efheve kes eeesie eje Fbjves yeQefkebie uee@ie-Fve

heemeJe[& kees Deve-yuee@ke ee efjmes kejvee
Resetting or Unblocking of Internet Banking login password

using Debit-Cum-ATM card PIN.
Fbjves yeQefkebie ceW esef[ kee[& efJeJejCe SJeb mebJeJenej kee eoMe&ve
Kegoje Fbjves yeQefkebie ieenkeeW eje ShueerkesMeve meheesef&[ yeee uee@ke[ SceeTb
(SSmeyeerS) DeeF&heerDees FMeg kes efueS Dee@@veueeFve yeesueer-men-DeeJesove kejves kee
eeJeOeeve
Display of Credit Card details and transactions on Internet

Banking.
Provision to make online bid-cum-application for

Application Supported by Blocked Amount (ASBA) IPO
issues by Retail Internet Banking Customers.
ceesyeeFue yeQefkebie mesJeeSb
Mobile Banking Services
ceesyeeFue yeQefkebie megefJeOee kee DeejbYe veJeervelece Jewkeefuheke meghegoieer& ewveue kes he ceW
efkeee ieee nw pees ieenkeeW kees yeQefkebie ieefleefJeefOeeeb ceesyeeFue yeQke keer megefJeOee mes
efkemeer Yeer mecee leLee keneR mes Yeer yeQeEkeie keer megefJeOee eoeve kejlee nw~ Fme megefJeOee
kee efJemleej mecemle Kegoje Fbjves yeQefkebie ieenkeeW ceW efkeee ieee nw efpemeceW yekeeee
peevevee, Debeflece heebe mebJeJenej, ewke keer efmLeefle, efveefOe nmleeblejCe leLee ceesyeeFue
Yegieleeve pewmeer efJeMes<eleeSb meefcceefuele nQ~
Mobile Banking facility has been introduced as the latest

alternate delivery channel which allows customers to do banking
activities virtually from the convenience of the Mobile phone at
any time and from anywhere. This facility is extended to all
Retail internet banking customers and includes features like
Balance enquiry, last five transactions, Cheque status, Funds
Transfer & Mobile Payments.
Deve Dee@@ve-ueeFve mesJeeSb
Other Online Services
yeQke efvecveefueefKele Gheeesefielee JeefOe&le mesJeeSb eoeve kej jne nw :-
The Bank offers the following value added services:
Online Interbank Fund Transfer across banks, through

Star Connect Internet Banking Services, using RTGS/
NEFT.
BOI Star e-Pay for Auto-pay or on-line payment of various

utility services/ bills.
e-Payment for Direct & Indirect, Central Excise & Service

Tax.
MesejeW ceW ^s[ kejves nsleg mej F&-Mesej ^s[
Star e-Share Trade to trade in shares.
F&-es Yegieleeve
e-Freight Payment.
[erpeerSHeer ueeFmeWme Meguke keer Dee@@ve- ueeFve yegefkebie
Directorate General of Foreign Trade (DGFT) license fee

Online e-Payment.
jsuJes SJeb nJeeF& ee$ee efke keer Dee@@ve-ueeFve yegeEkeie
Online Booking of Railway & Airlines Ticket.
efMe#ee $e+Ce nsleg Dee@@ve ueeFve DeeJesove
Online Application for Education loan.
DeejerpeerSme/SveF&SHeer kes eeesie mes, mej keveske Fbjves yeQefkebie mesJeeDeeW

kes ceeOece mes yeQkeeW kes yeere Dee@@ve-ueeFve FbjyeQke efveefOe DeblejCe
yeerDeesDeeF& mej F&-Yegieleeve- efJeefJeOe peveesheeesieer mesJeeDeesb/ efyeueeW kes Dee@@veueeFve Yegieleeve ee Dee@@es Yegieleeve~
ele#e SJeb Deele#e, keWere Glheo Meguke SJeb mesJee kej kee F&-Yegieleeve
mJeeeefuele suej ceMeerve
Automated Teller Machines:
yeQke, vesMeveue HeeFveWMeue efmJee (SveSHeSme) mes peg[e nw efpememes ieenke osMeYej kes
50,000 mes DeefOeke SerSce kee eeesie kej mekeles nQ~ yeQke kewMe-êr, yeQkeme SJeb
SmeyeerDeeF& mecetn vesJeke& kee Yeer Yeeie nw~ yeQke efJeefYevve keWesb ceW veS SerSce (oesveeW
Dee@@ve-meeF leLee Dee@@He meeF) mLeeefhele kej jne nw~ 31.03.2010 leke yeQke kes
820 SerSce (499 Dee@ve-meeF leLee 321 Dee@@He-meeF) nQ~
The Bank has joined National Financial Switch (NFS) which

enables Customers to access more than 50,000 ATMs across
the country. Bank is also part of CashTree, BANCS & SBI
Group networks. Bank is installing new ATMs at various centres
(both onsite & offsite). The Bank has 820 ATMs (499 onsite and
321 offsite) as on 31.03.2010.
39
Deve veJeerve henueW

keg cenlJehetCe& heefjeespeveeDeesb ceW lekeveerke kee ueeYe efueee pee jne nw~
efJelleere meceeJesMeve heefjeespevee DeyeQkeerke=le meskej kees yeQke mes pees[vee
meewj Tpee& heefjeespevee heee&JejCe efnlew<eer ieeceerCe #es$eesb kes efueS lekeveerkeer
Tpee&~
Jeer-mes keveskeerefJeer heefjeespevee- ves Jee\keie/ieeceerCe SJeb otjJeleer& mLeueeW kees

pees[vee
meneesiehetCe& mebeejJeemleefJeke ke#ee me$e/neF&-[sHeervesMeve Dee@@ef[ees/efJeef[ees
GhekejCeeW kee mebmLeeheve
Other New Initiatives:

Technology has been leveraged in some important projects
viz.
Financial Inclusion Project Banking the unbanked

sector.
Solar Power Project Eco-friendly Technology Power

for Rural Areas.
V-sat Connectivity Project Networking / connecting the

Rural / Remote locations.
Collaborative Communication Virtual classroom sessions

/ Installation of High definition Audio / Video equipments.
Deecetue heefjJele&ve eefMe#eCe nsleg F&-ueefveie
E -learning to revolutionise training.
Meejerefjke he mes efJekeueebieeW kes Deemeeve eeesie nsleg SerSce leLee yeeeescesêrke
SerSce kee mebmLeeheve
Installation of Biometric ATMs and ATMs with easy

accessibility for the physically handicapped.
mesume ueer[ eyebOeve
Sales Lead Management.
ieenke efMekeeele eyebOeve meesuetMeve
Customer Complaint Management Solution.
$e+Ce peesefKece eyebOeve heefjeespevee
Credit Risk Management Project.
$e+Ce DeeJesove emebmkejCe eCeeueer (meerSheerSme)
Credit application Processing Systems (CAPS).
OeveMeesOeve efveJeejCe eCeeueer
Anti Money Laundry System.
ceeveJe mebmeeOeve eyebOeve eCeeueer
Human Resources Management Systems.
CISO (Chief Information Security Officer)
meerDeeF&SmeDees (cegKe metevee megj#ee DeefOekeejer)
Online Banking Frauds and Countermeasures are presently

being monitored and countered by CISO of the Bank.
Jele&ceeve ceW yeQke kes meerDeeF&SmeDees eje [ee Dee@veueeFve yeQeEkeie OeesKeeOe[er Deewj
elegheee keer efveiejeveer leLee eeflekeej efkeee peelee nw~
ecegKe Dee@veueeFve yeQeEkeie OeesKeeOe[er Deewj Deemeeve elegheee Fme ekeej nQ :
The prominent Online

countermeasures are:
1.
1.
Phishing :- In this cyber attack, a email is sent by a

fraudster with the subject line as Important-alert, Server
failure notice etc. and asks a user to click on an email link
and update his account details else his account would be
locked out. User in panic, clicks the link which opens a
webpage having replica of his banks webpage and user
enters his credentials there. Once hacker gets the
credentials, he uses an account for fraudulent funds
transfer.
2.
Keyloggers :- This is another attack vector used for

fraudulent online funds transfer. Keylogger gets installed
into users machine in the following ways:
2.
efHeefMebie : Fme meeFyej DeeeceCe ceW OeesKesyeepe eje Fcheexv Deue& meJe&j
HesuegDej veesefme Deeefo efJe<ee kee F&-cesue esef<ele efkeee peelee nw leLee Gheeesie
kelee& mes kene peelee nw efke F&-cesue hej efkeueke kej Jen Deheves Keeles kees
Deeleve keje ues DeveLee Keelee yebo nes peeSiee~ Gheeesiekelee& Ieyejekej Gme
efuebke kees efkeueke kej oslee nw efpememes Gmekes yeQke kes eefleke=efle kee Ske Jesye
hespe Keguelee nw leLee Gheeesiekelee& JeneB Deheveer peevekeeefjeeb ope& kejlee nw~
Ske yeej nwkej kees peevekeeefjeeb efceue peeves hej Jen OeesKeeOe[er mes Keeles keer
jeefMe kees Debleefjle kej ueslee nw~
keeruee@ieme& : en otmeje DeeeceCekelee& nw pees Dee@veueeF&ve efveefOe kees OeesKeeOe[er
kejlee nw~
ke. etpej ogYee&JeveehetJe&ke DeseceW kes meeLe keesF& F&-cesue eehle kej mekelee
nw~ etpej Devepeeves ceW DeseceW hej efkeueke kejlee nw Deewwj keeruee@]iej
Gmekes heermeer ceW mebmLeeefhele nes peelee nw~
Ke. etpej keesF& Yeer keceesceeFp[ JesyemeeF hej pee mekelee nw pees henues mes
ner keeruee@iej eje eYeeefJele nes~ FmeefueS peye etpej Fme JesyemeeF hej
peelee nw Deewj keg [eGveuees[ kejlee nw keeruee@iej Gmekes heermeer ceW
mebmLeeefhele nes peelee nw~
40
Banking
Frauds
and
simple
a.
User may receive an email with malicious attachment.

User unknowingly clicks on the attachment and
keylogger gets installed in his PC.
b.
User may visit a compromised website which is

already affected by a keylogger. So, when user visits
this website and downloads some stuff, keylogger
gets installed in his PC.
c.
ie.
3.
4.
ne[&Jesej keeruee@iej Yeer efJeMes<ekej meeJe&peefveke mLeue pewmes meeFyej kewHes

ceW Jeeheke he mes eege nesles nQ~
[êFJe yeeF [eGveuees[ : [êFJe yeeF [eGveuees[ Ske eeseece nw pees efyevee
Deehekeer peevekeejer ee menceefle kes Deehekes kechetj ceW mJele ner [eGveuees[
nes peelee nw~ FveceW mes peeoelej mebeceCe yeesvesdme mes mecyeOo nw efpemeceW
eleske heermeer Ske peerefJele MeJe yeve peelee nw efpemes Deeieeceer ogYee&JeveehetCe&
keee&keueehe kes efueS efveosefMele efkeee pee mekelee nw pewmes mhewce F&-cesue~ DeeCeer
Sber-Jeeejme efJeesleeDeeW mes eehle DeeBke[es mes efme neslee nw efke efJee ceW 10
ueeKe kechetme& mes peeoe [êFJe yeeF [eFveuees[ mesJee kej jns nQ~
jsvemeceJesej : en yegje kechetj eeseece nw pees etpej kes cenlJehetCe& [ee
kees ket[s ceW yeoue oslee nw Deewj Gmes jer-mesj kejves kes efueS jsvemece ceebielee
nw~ cetuele FvnW efeesJeeejme efehêspebme, efehesJeecme& kes he ceW meboefYe&le
efkeee peelee nw~ keg kee@uespe/etveerJeefme&er efehesJeeejesuee@peer mebyebOeer
hee"eece emleeefJele kejleer nw~
Hardware keyloggers are also in wide use especially

at public places like Cyber Cafes.
3.
Drive-By-download :- A Drive-by download is a program

that is automatically downloaded to your computer without
your consent or even your knowledge. Many of these
infections are connected to botnets, in which each PC is
turned into a zombie that may then be directed to further
malicious activity, like spam emails .Statistics from leading
Anti Virus vendors have proved that more than 10 million
computers worldwide are serving drive-by-downloads.
4.
Ransomware : - It is a computer malware which encrypts

users important data and demand ransom for its
restoration. Originally they were referred as Cryptoviruses,
Cryptotrojans, Cryptoworms. Some colleges/ universities
offer courses on Cryptovirology.
Following are the recommended countermeasures to combat

online banking threats :
Dee@veueeFve yeQefkebie peesefKece kee cegkeeyeuee kejves kes efueS elegheee :

ke. megefveefele kejW efke Deehekeer ceMeerve ceW SberJeeejme Deewj SbermheeFJesej
mebmLeeefhele nw~
a.
Ensure that you have anti virus and anti spyware installed
into your machine.
Ke. eEJe[es]pe Dehe[s kee Gheeesie kejW Deewj Deheveer ceMeerve efveeefcele he mes hese
kejW~
b.
Use Windows Update and patch your machine

regularly.
ie.
eefo Deehekees en oeJee kejles ngS keesF& F&-cesue ee Heesve kee@ue efceues efke Jen
yeQke Dee@]He Fbef[ee mes nw Deewj Deehekees en metefele kejlee nes efke Deeheves Keeles
kes efJeJejCeeW kees Dee@veueeFve Dehe[s kejW lees Gmes kesJeue ef[ueer kej oerefpeS~
keesF& Yeer yeQke Fme lejn mes Deehekes etpej DeeF& [er, heemeJe[&/êbpeskeMeve
heemeJe[& kees Dee@veueeFve Dehe[s kejves kees veneR kenlee nw~
c.
If you receive any EMAIL or a PHONE call claiming to be

from Bank Of India and advising you to update your
account details online, simply delete it. No bank ever asks
you to update your user id, password / transaction
password online.
Ie.
ncesMee JesyemeeF helee (https://www.bankofindia.com) osKeW Deewj

Deheves yeeGmej yeve kes veere keer Deesj Ske hes[uee@ke yeve Dehevee Jeefeiele
efJeJejCe [eueves mes henues osKeW~
d.
Always look at the Website address (https://www.

bankofindia.com) and a Padlock button on the bottom
side of your browser button before entering your personal
credentials.
*.
nceejs t-Heskej DeLebefkesMeve Glheeo eLee mejeskeve kees megjef#ele

Dee@veueeFve yeQeEkeie nsleg eeesie ceW ueeSB~
e.
Use our Two Factor Authentication product called

Startoken to have secure online banking.
e.
meeFyej kewHes ceW Dee@veueeFve yeQefkebie ve kejW~
f.
Avoid Internet banking in Cyber Cafes.
Some of the best practices are checking our account statements

periodically and to have correct mobile number, email id and
correspondence address registered with the Bank.
Ske Deer Deeole kes he ceW Deehe Dehevee Keelee efJeJejCe DeeJeefOeke he mes eske
kejles jns Deewj yeQke kes heeme mener ceesyeeFue vecyej, F& cesue DeeF&[er Deewj he$eeeej kee
helee hebpeerke=le kejeSB~
Banking Technology Award
yeQefkebie eeweesefiekeer DeJee[&

yeQke Dee@]He Fbef[ee kees DeeF&yeerS eje eeeesefpele 2010 Devleje&êre eeweesefiekeer
meccesueve SJeb hegjmkeej keee&ece ceW yeQefkebie eeweesefiekeer ceW Glke= GheueefyOe 2009
kes mecceeve mJehe yesm efyepevesme SvesyeueceW FefveefMeSefJe eJeie& ceW efJepeslee
hegjmkeej efoee ieee~
Bank of India has been conferred Winner award in the Best

Business Enablement Initiative Category in recognition of
the outstanding achievement in Banking Technology for the
year 2009 in The 2010 International Banking Technolgy
Conference & Awards function sponsored by IBA.
Human Resources Management System:
ceeveJe mebmeeOeve eyebOeve eCeeueer

ceeveJe mebmeeOeve eyebOeve eCeeueer kes mecemle DevegYeeieeW kee kechetjerkejCe efkeee ieee
nw~ meYeer yeQke kece&eeefjeeW kes efueS Jesleveheeea SJeb DeeF&-er meteveeSB hewkespe kes peefjS
me=efpele nesleer nQ~ heoesVeefle eefeee kes efueS Dee@veueeFve Deeceb$eCe kes efueS Yeer hewkespe
Entire gamut of Human Resources Management system has

been computerised. Salary slips & IT Advices for all Bank staff
generated through the package. Package is also used for
calling on-line applications for the promotion processes.
41
kee Gheeesie efkeee peelee nw~ DevegheefmLeefle eyebOeve cee@[etue Yeer eeeueve ceW nw~
Absence Management Module operationalized.
mJeeeefuele suej ceMeerve SJeb SerSce meceeOeeve
Automated Teller Machines and ATM Reconciliation
Je<e& 2009-10 ceW 422 SerSce mebmLeeefhele efkeS ieS~ Jele&ceeve ceW 820 SerSce oesveeW
DeevemeeF Deewj Dee@He meeF heefjeeueve ceW nw~ yeQke ke@Meêr, yeQkeme, SmeyeerDeeF&
vesJeke&, SveSHeSme Deeefo pewmes SerSce vesJeke& ceW menYeeieer nw~ eenke 50000 mes
peeoe SerSce kee Gheeesie kej mekeles nQ~ veeefcele jeske[ MeeKeeDeeW kes SerSce
kewMe yewueWme kes lJeefjle SJeb eYeeJeer meceeOeeve kes efueS Ske kesverke=le meceeOeeve
eefeee DeheveeF& ieF& nw~ Jele&ceeve ceW kesverke=le SerSce meceeOeeve ke#e eje 820
SerSce kees keJej kejles ngS 251 jeske[ MeeKeeDeeW kee meceeOeeve keee& mebYeeuee
peelee nw~
422 ATMs were installed during the year 2009-10. Presently

820 ATMs both on-site and off-site are operational. The Bank is
part of ATMS networks like Cashtree, BANCS, SBI Network,
NFS, etc. Customers can access more than 50000 ATMs across
the country. A centralized reconciliation process has been
adopted for prompt and effective reconciliation of ATM cash
balance a/c of the designated cash branches. Presently
reconciliation of 251 cash branches covering 820 ATMs is
handled by the Centralized ATM Reconciliation Cell.
keejesyeej eefeee jer-Fbpeerefveeefjbie
BUSINESS PROCESS RE-ENGINEERING
Je<e& 2009-10 kes oewjeve yeerheerDeej efJeYeeie eje efkeS ieS keee&keueeheeW keer cegKecegKe yeeleW :
Highlights of the activities undertaken by BPR Department

during the year 2009-10.
ueer[ kes eyebOeve leLee ieenke efMekeeeleeW kes Deeieeceer eyebOeve SJeb efeefle kejves
kes efueS mesume Heesme& Dee@@escesMeve (SmeSHeS) leLee ieenke efMekeeele eyebOeve
kees ueeFJe kej efoee ieee nw leLee SmeSHeS eCeeueer kees Fmekes eeeskelee
efJeYeeie DeLee&led efJeheCeve efJeYeeie, eOeeve keeee&uee leLee meermeerSceSme eCeeueer
kees Fmekes eeeskelee efJeYeeie DeLee&led ieenke mesJee efJeYeeie, eOeeve keeee&uee kees
os efoee ieee nw~
kee@ue meWj kes keeees kes DeeleveerkejCe leLee Gvekes heefjeeueveeW ceW megOeej keer
eefeee eieefle hej nw leLee kee@ue meWj kees MeerIelece mesJeeSb GheueyOe kejJeeves
nsleg hetjer lejn mes heefjeeueve ceW ueeee peeSiee~ cegbyeF& ceW kee@ue meWj ceW
DeeF&JeerDeej eCeeueer kes meeLe mLeeveere ueeFveeW kes ceeveefe$eCe kes efueS keoce
G"eS pee jns nQ leeefke mLeeveere ojeW hej ieenke hesve Fbef[ee kees eJesMe ceeie&
efoee pee mekes~
Ge mlej keer keee&kegMeuelee kees eehle kejves nsleg Deeies keWerke=le yewke
Dee@efHeme eefeee kee Dee@@escesMeve peejer nw pewmes efke kee@ue meWj ceW eehle
heneeveerke=le mesJee DevegjesOe leLee keWerke=le SveDeejDeeF& Keelee Keesueves keer
eefeee efpemeceW eske yegke peejer kejves leLee Yegieleeve jeskees DevegjesOe Yeer
meefcceefuele nQ~
yeQke Fuewkeê@efveke Hee@ce& ceW omleeJespeeW kes jKe-jKeeJe nsleg Hee@ce& eesmesefmebie
meesuegMeve uesves keer eefeee ceW nQ~ DeejbefYeke he ceW, Fme heefjeespevee kes
Debleie&le cegbyeF& efmLele MeeKeeDeesb kes efueS Keelee Keesueves kes Hee@ce& kes efueS DeejbYe
efkeee peeSiee~ Fve Hee@ceeX mes peefvele [ee kees meerOes efHeveskeue ceW Deheuees[
efkeee peeSiee~
yeQke ves henues ner ecegKe keWeW DeLee&led cegbyeF&, veF& efouueer eb[erie{ leLee
ieeefpeeeyeeo keer eeefvele MeeKeeDeesb ceW meYeer veS Keeles Keesueves kes efueS
mJeeiele efke' Meg kej oer nw~ Fme efke ceW ewke ueerHeme SerSce kee[& efheve,
er efheve leLee Fbjves efheve efJeeceeve nw~ mJeeiele efke kee peejerkejCe Deeies
Deve keWeW keer Deve eeefvele MeeKeeDeesb kees ejCeye lejerkes mes peejer efkeee
peeSiee~ mJeeiele efke keer meyemes DeveesKeer efJeMes<elee nw efke SerSce kee[&
efheve, er efheve leLee Fbjves efheve kee mebmLeeheve, ieenke kees efke peejer nesves
kes henues efheve meefee efceuesiee, peneb Deve yeQkeeW keer efke ceW peejer nesves kes
heMeele meefee kejves kes efueS 2/3 efove ueieles nQ~
42
The Sales Force Automation (SFA) and Customer

Complaint Management System (CCMS) for management
of leads and their further tracking and management of
customer complaints has been made live and SFA system
has been handed over to its user Dept. viz. Marketing
Department-HO and CCMS system to Customer Service
Division - HO.
The process of upgrading of functions of Call Centre and

revamping their operations is in progress and Call Centre
will be made fully operational for services to be provided at
the earliest. The steps of Mapping of local lines with IVR
system at Call Centre at Mumbai are under way to enable
to give access to customers pan India at local rates.
To achieve still higher level of efficiencies further

automation of centralized back office processes is
underway such as Centralized NRI account opening
process and identified service requests received at the
Call Centre including cheque book issuance and stop
payment requests.
Bank is in the process of acquiring Form Processing

solution for maintaining documents in electronic form.
Initially the project will be launched for account opening
forms for branches in Mumbai. The data generated from
these forms will be directly uploaded to Finacle.
Bank has already launched Welcome Kit for all new

accounts opened at the select branches of main centres
viz. Mumbai, New Delhi, Chandigarh and Ghaziabad. The
Kit will contain cheque leaves, ATM card pin, TPIN and
internet PIN. The issuance of Welcome Kit will be further
extended at the other select branches of other centres in a
phased manner. The unique feature of the Welcome Kit is
ATM card pin, TPIN and internet PIN, are in activated
status from the 1st day of issuance of kit to the customer,
unlike other banks kits, where it takes 2/3 days for their
activation after issuance.
yeQke newefjpeWue Hee@jces ceW yeele Keeles keer Deeke<e&ke SJeb veF& ef[peeF&ve keer
heemeyegke ueeves kes efueS leweej nw efpemeces mebJeJenej kes DeefOeke efJeJejCe
GheueyOe neWies~
Bank is also ready to come out with newly designed and

attractive S/B A/C passbook in horizontal format, providing
more details of transactions.
Call Centre
kee@ue meWj
In the present banking scenario, Call Centre is expected to

function as an alternate delivery channel to a branch set-up. A
full-fledged Call Centre reduces the burden of branches in
handling the customers. It acts as a Contact centre and is a
cost effective touch point for the customers. A Call Centre is
supposed to receive the incoming calls for the product support,
service support, service deficiency reports or information
enquiries from the existing/prospective customers and
marketing of the Banks products.
Jele&ceeve yeQefkebie heefjMe ceW, MeeKeeiele {ebes kes efueS kee@ue mesvj mes Jewkeefuheke
ef[ueerJejer ewveue kes he ces keee& kejvee Dehesef#ele nw~ MeeKeeDeeW ceW eenkeeW kees
mebYeeueves ceW eenkeeW kes keee&Yeej kees Ske hetCe& kee@ue mesvj kece kejlee nw~ en
eenkeeW kes efueS Ske mecheke& kesv Deewj efke]Heeeleer e hJeeFb kes he ceW keee&
kejlee nw~ kee@ue mesvj mes Glheeo mehees&, meefJe&me mehees& mesJee ceW keceer keer efjhees&
ee metevee mebyebOeer hetlee kes Jele&ceeve/YeeJeer eenkeeW mes Deeves Jeeues kee@ue kees eehle
kejvee Deewj yeQke kes GlheeoeW kee efJeheCeve kejvee Dehesef#ele nw~
Jele&ceeve efmLeefle :
1. 07.09.2006 kees Deheveer mLeehevee mes ner nceejs kee@ue mesvj Jele&ceeve/YeeJeer
eenkeeW mes eehle nesves Jeeues efvecveefueefKele kes mebyebOe ceW meYeer hetlee kee
Oeeve jKeles nQ :
Present Status:
1.
Established on 07.09.2006, our call centre caters to all

types of enquiries from existing/prospective/future
customers related to:
ke) yeQke keer eespeveeSB/Glheeo
a)
Banks schemes / products
Ke) efMekeeeleW
b)
Complaints
ie)
c)
Queries related to ATM, Internet Banking, Tele

Banking, SMS Banking, Mobile Banking etc.
SerSce, Fvjves yeQefkebie, sueer yeQefkebie, SmeSceSme yeQefkebie ceesyeeFue

yewefkebie Deeefo
2.
keeee&JeefOe 6.00 yepes mes 23.00 yepes leke~ Fmekee eyebOeve ces. etues he@ke[&
(Seheer) kes 10+1keee&heeuekeeW eje efkeee peelee nw peyeefke 3 yeQke DeefOekeeefjeeW
eje 8 IebeW keer efMeHe ceW jefJeJeej/meeJe&peefveke ger kes efove meefnle meeleeW
efove eele: 8.00 mes jeef$e 8.00 yepes leke meneesie efoee peelee nw~
2.
Functions from 6.00 hrs to 23.00 hrs. It is managed by

10+1 Executives of M/S Hewlett Packard (HP) & supported
by 3 bank officers from 8.00 a.m. to 8.00 p.m. on 8 hours
shift basis on all week days including Sundays / Public
holidays.
3.
20 nbefbie ueeFve meefnle Ske efmebieue Heesve vebyej 40919191 nw~
3.
It has a single phone number 40919191 with 20 hunting

lines.
4.
ces. mejefJeeve iueesyeue mee@uetMeve efue. esVes, kee@ue meWj ceW FbjSefkeJe
Jee@Fme efjmheebme (DeeF&JeerDeej) efmemce kes meeLe meeLe Deve kee@ue meWj
GhekejCeeW pewmes jshemeererDeeF&, jsheuee@ie, jsheefjheesd&me mesJee eoelee/efJeeslee
nw~ DeeF&JeerDeej efmemce sueeryeQefkebie efheve jKeves Jeeues eenkeeW kes meeLemeeLe iewj eenkeeW kes efueS nw pees Glheeo mebyebOeer Deewj Deve metevee eenles
nw~
4.
M/S Servion Global Solutions Ltd., Chennai is the service

provider/vendor for Interactive Voice Response (IVR)
system installed at the Call Centre as well as other Call
Centre applications e.g. RapCTI, Raplog, Rapreports. The
IVR system is for the customers who have Tele banking
PINs (TPINs) as well as the non customers who want the
product & general information.
Jele&ceeve keee&keueehe
Activities presently undertaken:
1.
yeQke kes GlheeoeW SJeb mesJeeDeeW keer metevee DeeF&JeerDeej efmemce kes ceeOece mes
kee@uej/efyevee er efheve Jeeues eenke kees oer peeleer nw~ pees kee@ue mesvj kes
keee&heeueke (meermeerF&) kes meeLe efkemeer Yeer Glheeo/mesJee kes yeejs cebs yeeleeerle
kej mekelee nw hejvleg meermeerF& efkemeer Yeer eenke pees er efheve keer eefJeef veneR
kejlee nw, Gmekes Keeles/Deve efJeJejCe veneR osKe mekelee~
1.
The information on banks products & services is provided

through IVR system to the caller/customer without TPIN
who can converse with the Call Centre Executive (CCEs)
for any product/service information but the CCEs cannot
view accounts/ other details of any customer who is not
entering through TPIN.
2.
kee@ue mesvj er efheve kes peefjes Jele&ceeve eenkeeW kees yeQueWme hetlee, eske keer
efmLeefle, efheues 5 mebJeJenej kes yeejs ceW Jele&ceeve eenkeeW kees Deefleefje
peevekeejer osles nw~
2.
The Call Centre gives additional information to the existing

customers through TPIN as regards the balance enquiry,
cheque status, last 5 transactions.
43

3.
3.
kee@ue mesvj SmeSceSme (57575) kes peefjS owefveke [ee [eGveuees[ kej,
DeevesJeeueer hetlee kee Yeer Oeeve jKeles nw~
YeeJeer keee&keueehe
1.
Jele&ceeve eCeeueer ceW efvecveefueefKele mesJeeSB pees[er peeSieer :
ceereeoer peceejeefMe kee hetJe&Yegieleeve/Yegieleeve
[sefye kee[& efheve/er efheve mebyebOeer DevegjesOe
ceesyeeFue yeQefkebie keee&Jeener kes efueS hebpeereve
ceesyeeFue yeQefkebie eYeej - eterefueer hesceW
ceereeoer pecee SJeb DeeJeleea pecee peejer kejvee
The Call Centre also attends to all the inquiries coming

through SMS (57575) by downloading the data daily. The
outbound calls are made to contact the customers who
approach through SMS.
Future activities:
1.
The following services will be integrated in the existing

system:
Prepayment/Payment of Term Deposit.
Debit Card PIN/TPIN request.
Registration for Mobile Banking Process.
Mobile Banking Charges- Utility Payment.
Issue of Term Deposit & Recurring Deposit.
mLeeF& DevegosMeebs kee keeee&vJeeve
Execution of Standing Instructions.
ceebie [êHe/Yegieleeve DeeosMe peejer kejvee
Issue of Demand Draft/Pay order.
[sefye kee[& mes Ske mes DeefOeke Keeles pees[vee
Linking of more than one account to a Debit Card.
Fvjves yeQefkebie kes efueS heemeJe[& hegveme=efpele kejves nsleg DevegjesOe
Request for regeneration of password for Internet

Banking.
F&-efyeue Yegieleeve (F&-hes) SJeb [erces megefJeOee kes efueS hebpeereve nsleg keee&Jeener
Process for registration for e-bill payment (E-pay) & Demat

Facility.
Fbjves yewefkebie kes efueS [ghueerkes heemeJe[& kes efueS DevegjesOe
Request for Duplicate Password for Internet Banking.
Keelee yebo kejvee
Closure of account.
KeeleeW kees yebo kejvee
Transfer of accounts.
[erces Keeles SJeb Deve meYeer mebyebefOele keee&keueehe
De-mat accounts & all other related activities.
INTERNAL CONTROL MECHANISM
Deebleefjke efveeb$eCe keee&eCeeueer
Risk Management
peesefKece SJeb efveeb$eCe
Risk is an integral element of the activities of any bank.

Accordingly, the purpose of the risk control function is not
only to minimize risks but also to ensure that the institution
properly identifies measures and handles risks and prepares
adequate reports on all these efforts so that the extent of risks,
which have occurred, should not endanger the continuity of
operations. With this in mind the bank has established and
operates mechanisms, which ensures the ongoing assessment
of relevant risk types on an individual basis and of the overall
risk position of the bank.
peesefKece efkemeer Yeer yeQke keer ieefleefJeefOe kee DeefYevve lelJe nw~ leovegmeej, peesefKece
efveeb$eCe keee& kee eeespeve ve efmeHe& peesefKece kees kece kejvee nw Deefheleg mebmLee eje
YeueerYeebefle hetJeexheee keer heneeve leLee peesefKece eyebOeve Deewj Fve eeemeeW hej Gefele
efjhees& leweej efkeee peevee megefveefele kejvee nw leeefke GheefmLele peesefKece, efvejblejlee
efJemleej heefjeeueve nsleg Keleje ve yeve peeS~ Fmes Oeeve ceW jKekej yeQke ves JeJemLee
mLeeefhele keer nw SJeb yeQke JeJemLee mebeeefuele kejlee nw pees Jeweefeke DeeOeej hej
mebyebefOele peesefKece ekeej SJeb yeQke keer kegue peesefKece efmLeefle kes Jele&ceeve efveOee&jCe kees
megefveefele kejlee nw~
Risk Management is a Board driven function in the Bank with

the Risk Management Committee of the Board at the apex level
supported by operational level committees of top executives for
managing various risks. The process of risk management
consisting of various stages i.e. identification, measurement,
monitoring and control, is covered in the policies for Enterprise
Wide Risk Management, Credit Risk Management, Operational
Risk Management, Market Risk Management, ALM and Dealing
room operations. These stages constitute a control cycle, which
also involves feedback and feed forward loops.
yeQke ceW peesefKece eyebOeve efJeefYevve peesefKece kes eyebOeve kes efueS Meer<e& keee&heeuekeeW keer
heefjeeueveelceke mlej meefceefle eje meneelee eehle Meer<e& mlej hej yees[& keer peesefKece
eyebOeve meefceefle meefnle yees[& eje mebeeefuele keee& nw~ efJeefYevve DeJemLee DeLee&le
heneeve, ceeheve, efveiejeveer SJeb efveeb$eCe meefcceefuele peesefKece eyebOeve keer eefeee
Gece ye=nle peesefKece eyebOeve, $e+Ce peesefKece eyebOeve, heefjeeueveelceke peesefKece
eyebOeve, yeepeej peesefKece eyebOeve, SSueSce SJeb [erefuebie ce heefjeeueve nsleg veerefleeeW
ceW meceeefJe< nw~ Fve DeJemLeeDeesb mes Ske efveeb$eCe ee mLeeefhele neslee nw, efpemeceW
eeflehegef SJeb Heer[ Hee@jJe[& uethe Yeer Meeefceue nesles nQ~
44
mecemle ieefleefJeefOeeeW SJeb Glheeo ceW meYeer mebYeeefJele peesefKece keer heneeve, heefjYee<ee
ye=nle efJeMues<eCe kes ceeOece mes leLee Gvekeer peebe heefjeeueveelceke mlej hej peesefKece
meefceefle leLee e@mke Heesme& eje keer peeleer nw~ yeQke keer peesefKece hejsKee Yeer efleceener
DeeOeej hej leweej keer peeleer nw~ efJeefYevve meeOeve SJeb eCeeueer pewmes efJeJeske meccele
meercee, veee yeemesue DevegJeleer& $e+Ce esCeer efveOee&jCe cee@[ue, $e+Ce uesKee hejer#ee,
yeepeej peesefKece nsleg JeerSDeej cee@[ue, heefjeeueveelceke peesefKece kes efueS cegKe
peesefKece mebkesleke keer ^sefkebie kes meeLe mebeesefpele mJe efveOee&jCe keee& eje heneeve
efkeS ieS peesefKece kes efveOee&jCe/ceeheve nsleg eejbYe efkeS ieS nQ~ efJeMues<eCe kes efueS
Jeeheke Deebke[s GheueyOe kejeves nsleg [ee Yeb[ejCe heefjeespevee keeee&efvJele keer ieF&
nw~ yeQke $e+Ce peesefKece eyebOeve mee@HeJesej keeee&efvJele kej jner nw pees Deebke[eW keer
iegCeJellee SJeb hetCe&lee leLee Fmekes peesefKece eyebOeve keee& kees Deeleve kejves ceW yeQke
keer meneelee kejsiee~
The identification, definition and recording of all potential risks,

in all activities and products is done through detailed analysis
and vetting the same by the operational level risk committees
and task forces. Risk profiling of the bank is also done on a
quarterly basis. Various tools and systems like prudential limits,
new Basel Compliant credit Rating Models, Credit Audit, VaR
models for market risks, Self assessment exercise coupled with
tracking of Key Risk Indicators for operational risk have been
introduced for assessing/measuring the identified risks. Data
warehousing project to provide comprehensive data for analysis
is implemented. The Bank is implementing Credit Risk
Management Software which will help the bank in improving
the data quality and completeness and upgrading its Risk
Management systems.
31.03.2008 mes eYeeJeer Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeevegmeej $e+Ce SJeb
yeepeej peesefKece nsleg ceevekeerke=le efkeesCe leLee heefjeeueveelceke peesefKece nsleg cetue
mebkesleke efkeesCe hej DeeOeeefjle veeer hetbpeer heee&hlelee mebjevee (yeemesue II) kes
Debleie&le hetbpeer heee&hlelee kes heefjkeueve keer efoMee ceW yeQke mLeeveebleefjle ngDee nw~
The Bank has migrated to computation of capital adequacy

under New Capital Adequacy Framework (Basel II) based on
Standardised Approach for Credit and Market Risk and Basic
Indicator Approach for Operational Risk as per RBI guidelines
effective 31.03.2008.
efJeefYevve peesefKece kes efveOee&jCe/ceeheve, Fmekeer peesefKece Jenve #ecelee keer meercee SJeb
peesefKece Je peesefKece eke=efle kes mebyebOe ceW Deebleefjke hetbpeer kes Gefele mlej kes efueS
Jeeef<e&ke DeeOeej hej yeQke Deebleefjke hetbpeer heee&hlelee efveOee&jCe eefeee (DeeF&meerSSheer)
keee& kejlee nw~ ejce efmLeefle ceW Yeer mebYeeefJele eYeeJe keer yesnlej mecePe mes yeQke kees
DeJeiele kej peesefKece efveOee&jCe keer Je=ef kes efueS oyeeJe peebe eefeee efeeeMeerue
nw~ YeefJe<e ceW peesefKece efveeb$eke keee& SJeb mebhetCe& mebmLee oesveeW kes efueS efveCe&e uesves
Deewj mJeleb$e efveeb$eke keee& kes efve<heeove kes efveOee&jCe nsleg Yeer Ghee&gkele mes Ske
GsMe DeeOeeefjle keee& Dehesef#ele nw~
The Bank undertakes Internal Capital Adequacy Assessment

Process (ICAAP) on a yearly basis for assessment/measurement
of various risks, the limits of its risk-bearing capacity and
appropriate level of internal capital in relation to the risks and
the Risk Appetite. Stress Testing Process is in place for
enhancing risk assessment by providing the bank a better
understanding of the likely impact even in extreme
circumstances. This exercise is expected to render an objective
basis for decision making both to the risk control function and to
the entire institution and also for assessing the performance of
the independent control function.
efvejer#eCe SJeb uesKee hejer#ee

yeQke eje efveOee&efjle keer ieF& eCeeefueeeW SJeb eefeeeDeesb kee mecemle MeeKeeDeesb/
efveeb$eke keeee&ueeeW eje iebYeerjlee mes keeee&vJeeve efkeee peevee megefveefele kejves kes
efueS eyebOeve kes heeme efvejer#eCe SJeb uesKee hejer#ee kes he ceW Ske cenlJehetCe& meeOeve
nw~ Fmemes eyebOeve kes efJeefYevve mlejeW hej yeQke ceW Deebleefjke efveeb$eCe JeJemLee keer
eYeeJehetCe&lee kes cetueebkeve efkeS peeves ceW meneelee efceueleer nw~
Inspection & Audit

Inspection and Audit is an important tool in the hands of the
Management to ensure that systems and procedures laid down
by the Bank are implemented in right earnest by all the branches
/ controlling offices. It helps the Management at various levels
in evaluating the effectiveness of the internal control mechanism
in the bank.
efveosMeke ceC[ue keer uesKee hejer#ee meefceefle eje efJeefOeJele Devegceesefole keer ieF& megmhe<
uesKee hejer#ee veerefleeeW SJeb efJeefYevve ekeej keer uesKee hejer#ee DeLee&le peesefKece DeeOeeefjle
Deebleefjke uesKee hejer#ee, meceJeleer& uesKee hejer#ee, metevee eCeeueer uesKee hejer#ee, eyebOeve
uesKee hejer#ee SJeb efJeosMeer MeeKeeDeesb keer uesKee hejer#ee kes efueS DevegosMe hegefmlekee
GheueyOe nw~ Yeejleere efj]peJe& yeQke eje emlegle yeQkeeW kes peesefKece DeeOeeefjle hee&Jes#eCe
kes GsMeeW kes Deveghe 01.04.2007 mes hejchejeiele mebJeJenej DeeOeeefjle uesKee
hejer#ee kee mLeeve peesefKece DeeOeeefjle Deebleefjke uesKee hejer#ee ves ues efueee nw~
Well defined Audit policies duly approved by Audit Committee

of Board of Directors and Manual of Instructions are in place for
various types of audit, i.e. Risk Based Internal Audit, Concurrent
Audit, Information Systems Audit, Management Audit and Audit
of Foreign branches. In line with the objectives of risk based
supervision of banks propounded by the Reserve Bank of India,
traditional transaction based audit have been replaced with
Risk Based Internal Audit w.e.f. 01.04.2007.
meceJeleer& uesKee hejer#ee pees meveoer uesKeekeej Hecees Deewj Deebleefjke egves ngS DeefOekeeefjeeW
eje keer pee jner nw, GmeceW Yeejleere efj]peJe& yeQke eje efveOee&efjle 50% kes mlej keer
leguevee ceW DeefieceeW kee 88% Deewj peceejeefMeeeW kes 78% kee meceeJesMe nw~
The Concurrent Audit being conducted by firms of Chartered

Accountants as well as in-house selected officers, has covered
88% of Advances and 78% of Deposits of the Bank as against
RBI stipulated level of 50% of each.
yeQke kee efvejer#eCe SJeb uesKee hejer#ee efJeYeeie Deebleefjke uesKee hejer#ee SJeb efvejer#eCe
kes efueS veew Deebeefueke uesKee hejer#ee keeee&ueeeW kes ceeOece mes keee& kejlee nw~ Je<e&
45
The Inspection & Audit Department of the Bank operate through

nine zonal audit offices for internal inspection and audit. During
the year 2009-10, Risk Based Internal Audit and Information
System Audit of branches and Management Audit of zones
were carried out as per schedule.
2009-10 kes oewjeve, MeeKeeDeesb keer peesefKece DeeOeeefjle Deebleefjke uesKee hejer#ee,
metevee eCeeueer uesKee hejer#ee SJeb eyebOeve uesKee hejer#ee efveOee&efjle keee&ece kes
Devegmeej keer ieF&~
meceJeleer& uesKee hejer#ee kes Debleie&le mecemle efJeosMeer MeeKeeSB meefcceefuele nw~ Fmekes
Deefleefjkele, mecemle efJeosMeer MeeKeeDeesb SJeb keeee&ueeeW kee 18 ceen keer DeJeefOe ceW yeQke
kes Yeejle ceW heomLe DeefOekeeefjeeW eje Deebleefjke uesKee hejer#ee SJeb efvejer#eCe efkeee
ieee nw~ Je<e& 2009-10 kes oewjeve meYeer efJeosMeer MeeKeeDeesb SJeb keeee&ueeeW keer
meceJeleer& uesKee hejer#ee keer ieF& Leer~
All foreign branches are covered under Concurrent Audit.

Further, Internal Audit & Inspection are conducted for all foreign
branches & offices by India based officers in the cycle of 18
months. During the year 2009-10, such audit were conducted
for all foreign branches and offices.
yeQke eje lekeveerke kee ueeYe ueskej DeefOeke eYeeJeMeeueer SJeb keWefle uesKee hejer#ee nsleg
Ske veF& henue kes he ceW eespeske mej yetm Meg efkeee ieee nw~ Fme keee&ece kes
Meg nesves mes yeQke ves Dee@He meeF uesKee leLee mebyebefOele keeees nsleg yewke Dee@efHeme leweej
efkeee nw leLee en kegMeuelee mes meerSmeer kee eeesie kej jne nw~ (kebhetj mebyebefOele
uesKee GhekejCe) uesKee DeheJeeo efjhees& (SF&Deej) kees Deefiece he mes me=efpele keer peeleer
nw leLee uesKee eejbYe nesves mes henues MeeKeeDeesb kees Devegheeueve nsleg efYepeJeeF& peeleer nw~
The Bank has initiated PROJECT STAR BOOST to leverage

technology for effective and focussed audit for which backoffice programme for offsite audit related work through Computer
Aided Audit Tool (CAAT) is being used. The Audit Exception
Reports are generated in advance and sent to branches for
compliance before commencement of audit.
Devegheeueve efJeYeeie
Compliance Department
Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Deveghe yeQke keer Devegheeueve keee&veerefle yees[&
eje efo. 21.01.2008 kees mJeerkeej keer ieF&~ yeQke kes meebefJeefOeke, efveeeceke SJeb
Deebleefjke efoMeeefveoxMeeW kee Devegheeueve yeQke kes Devegheeueve keee& kee heefjeeueve
keee&#es$e nw~
Compliance Function Policy for the Bank was adopted by the

Board on 21.1.2008 as per Reserve Bank of India guidelines.
Compliance of statutory, regulatory and internal guidelines of
the Bank is the scope of operation of the compliance function of
the Bank.
eOeeve keeee&uee kes keeee&lceke efJeYeeieeW kes meeLe mecevJee kejles ngS efJeYeeie
Yeejleere efjpeJe& yeQke eje efkeS peeves Jeeues Jeeef<e&ke efJeeere efvejer#eCe kees Yeer
mebYeeuelee nw~ SSHeDeeF& efjheesex keer mebJeer#ee keer peeleer nw Deewj Devegheeueve
Yeejleere efjpeJe& yeQke kees meeQhee peelee nw~ efJeYeeie MeeKeeDeeW ceW Devegheeueve hejer#eCe
kejlee nw Deewj efve<ke<eex keer peevekeejer Meer<e& eyebOeve kees oslee nw Yeejleere efj]peJe&
yeQke kees efJeefYeVe Gej, efJeJejefCeeeW kes emlegleerjCe kes efueS efJeYeeieeW mes mecevJee
jKelee nw~
The Department also handles the Annual Financial Inspection

(AFI) by the RBI by coordinating with the Head Office functional
Departments. The AFI Reports are scrutinized and compliance
is submitted to the RBI. The department conducts compliance
testing at Branches and submits reports on the findings to the
Top Management. Coordination with various Departments at
the Head Office for submission of various Returns and replies
to the RBI are ensured.
eleske Debeue ceW mebyebefOele Debeue kes Devegheeueve keee& keer efveiejeveer kes efueS Ske
Devegheeueve DeefOekeejer kee eeve efkeee ieee nw~ efJeosMeer MeeKeeDeesb kes mebyebOe ceW
efJeosMeer kesv kes eleske mecetn kes efueS Ske Devegheeueve DeefOekeejer kee eeve kesv
keer meYeer MeeKeeDeesb kes Devegheeueve keee& keer efveiejeveer kes efueS efkeee ieee nw~
At each Zonal Office Compliance Officer has been identified for

monitoring the compliance function of the respective Zone. In
respect of foreign Branches, Compliance Officer for each
cluster of the foreign centre has been identified for monitoring
the compliance function of all the Branches in the centre.
yeQke kes Devegheeueve keee& mebyebOeer Ske efleceener efjhees& yees[& kees emlegle keer pee
jner nw~
A quarterly report on compliance function of the Bank is being

submitted to the Board.
efJeYeeie hej efvecveefueefKele oes ceevekeeW/GheeeW kees yeQke ceW ueeiet/efveiejeveer kejves keer
efpeccesoejer Yeer nw :
The department is also vested with the responsibility of

implementation / monitoring following Two norms/measures in
the Bank :
Deheves eenke kees peeefveS/OeveMeesOeve efveJeejCe Gheee/meerSHeer efoMeeefveoxMe

efJeYeeie kees kesJeeemeer/SSceSue/meerSHeer efoMeeefveoxMeeW kees ueeiet kejves keer
efpeccesoejer Yeer oer ieF& nw~
Know Your Customer (KYC) norms / Anti Money Laundering

(AML) Measures / CFT Guidelines.
As per the provisions of Prevention of Money Laundering Act,

2002 (PML Act) and the Rules made there under as well as the
guidelines issued by the Reserve Bank of India (RBI) on KYC,
Branches are properly identifying every customer by obtaining
recent photograph, proof of identity and proof of current address
for KYC compliance. Opening of accounts of persons of low
Oeve MeesOeve efveJeejCe DeefOeefveece, 2002 (heerSceSue DeefOeefveece) kes GheyebOeeW kes
Devegmeej Deewj Gmekes Devleie&le yeveeS ieS efveeceeW Deewj kesJeeemeer kes mebyebOe ceW
Yeejleere efj]peJe& yeQke eje peejer efoMeeefveoxMeeW kes Devegmeej MeeKeeDeesb mes Dehesef#ele nw
efke Jes eleske ieenke kees Gmekee veJeervelece heemehees& Deekeej kee HeesesieeHe eehle
kej, heneeve kee eceeCe Deewj kesJeeemeer Devegheeueve kes efueS Jele&ceeve heles kee eceeCe
46
income group with simplified KYC norms have been introduced.

All the customers have been classified into High, Medium or
Low Risk category based on the Risk perception.
eehle kej heneeve kejs~ kece Deee mecetn kes JeefeeeW kes Keeles Keesueles mecee
mejueerke=le kesJeeemeer ceeveob[ Meg efkeS ieS nQ~ meYeer ieenkeeW kees peesefKece OeejCee
kes DeeOeej hej Ge, ceOece Je vetve peesefKece eJeie& ceW Jeieer&ke=le efkeee ieee nw~
The Prevention of Money Laundering Act, 2002 was enacted by

the Parliament to prevent Money Laundering and to provide for
confiscation of property derived from or involved in Money
Laundering and for matters concerned there with.
Oeve MeesOeve kees jeskeves leLee Oeve MeesOeve mes eehle mebheefe peyleer nsleg ee Oeve MeesOeve
ceW mebueive leLee Gmemes mebyebefOele ceeceueeW kes efueS mebmeo eje Oeve MeesOeve DeefOeefveece,
2002 DeefOeefveeefcele efkeee ieee~
yeQke kes DeefOeefveece kes GheyebOeeW kees efvecveevegmeej keeee&efvJele efkeee nw :
i)
ecegKe DeefOekeejer keer efveegefe keer ieF& nw~
ii)
yeQke efJeeere Deemetevee FkeeF&-Yeejle (SHeDeeF&et-DeeF&Sve[er) veF& efouueer kees

.10 ueeKe mes peeoe kes mebJeJenej kes mebyebOe ceW ceeefmeke vekeoer mebJeJenej
efjhees& (meererDeej) emlegle kej jne nw~
The Bank has implemented the provisions of the Act as

under:-
yeQke efJeeere Deemetevee FkeeF&-Yeejle (SHeDeeF&et-DeeF&Sve[er) kees mebosnemheo

mebJeJenej efjhees& (SmeerDeej) SJeb peeueer cege, efjhees& peye Yeer Gmekeer
heneeve keer peeleer nw, emlegle kej jne nw)
iv) heerSceSue DeefOeefveece kes GheyebOeeW kes Devegmeej efjkee[& kee jKejKeeJe SJeb
mebj#eCe efkeee pee jne nw~
iii)
yeQke ves Oeve MeesOeve efveJeejCe DeefOeefveece kes Devleie&le mebosnemheo mebJeJenejeW keer
heneeve kes efueS Ske Sber ceveer ueeB[efjbie meeHeJesej (Sceuee@ke) Kejeroe nw~ Fme
meeHeJesej kees MeerIe ner keee&Meerue efkeee peeSiee~ Fmekes keeee&efvJele nesves hej efJelleere
ceeveob[eW kes DeeOeej hej efJeefYevve ekeej kes mebJeJenejeW kes yeejs ceW hewkespe meeJeOeeveer
efjhees& me=efpele kejsiee~ Fve efjheeses keer eveyeerve keer peeSieer Deewj eefo mebosnemheo
heeee peelee nw lees mebJeJenejeW keer metevee SHeDeeF&et-DeeF&Sve[er kees oer peeSieer~
meleke&lee
efJelle ceb$eeuee leLee kesvere meleke&lee Deeeesie keer menceefle mes efveegkele ceneeyebOeke
esCeer kes cegKe meleke&lee DeefOekeejer yeQke keer meleke&lee JeJemLee kes ecegKe nQ~ meYeer
meleke&lee ceeceueeW ceW DevegMeemeefveke eeefOekeeefjeeW/efveeb$eke eeefOekeeefjeeW kees meueen
osves kes efueS GvnW Ssmes DeefOekeeefjeeW keer meneelee eehle nw, efpevnW peebe he[leeue,
DevegMeemeefveke keee&Jeener kes ceeceueeW kes meeLe ner meeLe yeQefkebie %eeve keer he=<"Yetefce
nw~ meleke&lee efJeYeeie, efveJeejke meleke&lee GheeeeW kes eeej-emeej kee Yeer Oeeve
jKelee nw~
i)
The Principal Officer has been appointed.
ii)
Bank is submitting monthly Cash Transaction Reports

(CTRs) in respect of transactions over Rs.10 lacs to the
Financial Intelligence Unit- India (FIU-IND), New Delhi.
iii)
Bank is also submitting Suspicious Transactions Reports

(STRs) and Counterfeit Currency Reports (CCRs) to the
FIU-IND, as and when the same are identified.
iv)
Maintaining and preserving the records as per the

provisions of the PML Act.
The Bank has procured Anti Money Laundering Software

(AMLOCK) for identifying suspicious transactions under the
PML Act. The software is being made operational shortly. Upon
implementation, the package shall generate alerts regarding
various types of transactions based on financial parameters.
The alerts shall be scrutinized and if found suspicious, the
transactions shall be reported to the FIU-IND.
Vigilance
The Vigilance machinery of the Bank is headed by the Chief
Vigilance Officer of the rank of General Manager appointed
with the concurrence of the Ministry of Finance and Central
Vigilance Commission. He is assisted by officers having
knowledge/background of investigation and disciplinary action
matters as well as banking, for tendering advice to Disciplinary
Authorities / Controlling Authorities in all vigilance cases. The
Vigilance Department also focuses on dissemination of
preventive vigilance measures.
ceeveJe mebmeeOeve
HUMAN RESOURCES DEVELOPMENT
ceeveJe mebmeeOeve efJeYeeie mebie"veelceke mebmke=efle kes efJekeeme Deewj hees<eCe kes efueS
mees< jne efpememes kece&eejerieCe GlmeenhetJe&ke Deewj keeheexjs ue#eeW kees hetCe& kejves
ceW meJeexllece keee& efve<heeove nsleg esefjle ngS~ ceeveJe mebmeeOeve efJeYeeie eefMe#eCe Deewj
efJekeeme kes ceeOece mes kece&eeefjeeW kes meeceLe& ceW Je=ef kejves Deewj efJeefYevve #es$eesb
ceW ieenkeeW keer yeoueleer ngF& keejesyeejer pejleeW kees hetje kejves kes efueS GvnW keewMeue
Je %eeve mes meefppele kejlee nw~
Human Resources Department endeavours in developing and

nurturing organizational culture in which employees are
enthused and motivated to perform their best in accomplishment
of corporate goals. HRD through training and development,
facilitates to enhance the competencies of employees and
equip them with right skills and knowledge for meeting ever
changing business needs of customers in different segments.
yeQke kes osMeYej ceW : eefMe#eCe ceneefJeeeuee nQ~ eyebOeve efJekeeme mebmLeeve
(Sce[erDeeF&), meeryeer[er yesueehegj, veJeeR cegbyeF& Meer<e& mlej kee eefMe#eCe mebmLeeve nw,
eej meHe eefMe#eCe ceneefJeeeuee cenlJehetCe& mLeeveeW eLee Yeesheeue, esvvew veese[e
SJeb keesuekeelee ceW nQ~ Fmekes Deefleefjkele Ske metevee eeweesefiekeer eefMe#eCe kesv
(DeeF&erermeer) hegCes ceW Yeer nw~ Je<e& kes oewjeve Fve ceneefJeeeueeeW ceW 23328 SJeb
Bank has six training colleges across the country. While the
Management Development Institute (MDI), CBD Belapur, Navi
Mumbai is Apex level training establishment, four Staff Training
Colleges (STC) are at strategic locations at Bhopal, Chennai,
Noida and Kolkata besides one Information Technology Training
47
Centre (ITTC) at Pune. During the year in all 23328 employees

of the bank and 5750 employees from other organisations were
imparted training in 1114 programmes organized at these
colleges.
Deve mebie"veeW kes 5750 kece&eeefjeeW kees 1114 keee&eceeW ceW eefMe#eCe efoee
ieee~
efheues Ske Je<e& kes oewjeve 598 veS meerOeer Yeleer& DeefOekeeefjeeW ves yeQke ceW keee&ienCe
efkeee~ Gvekes efueS Sce[erDeeF& yesueehegj, veJeer cegbyeF& ceW efJeefMe< Fb[keMeve ^sefvebie
keee&eceeW kee Deeeespeve efkeee ieee~ es keee&ece kewcheme mes Yeleer& efkeS ieS ee&[
SkeeGbW, ceekexefbie SkepeerkeetefJe, HeeFveebme SkepeerkeetefJe kes efueS Yeer Les~ veS
Yeleer& efkeS ieS efueefhekeeW kes efueS Fb[keMeve keee&ece Smeermeer Yeesheeue, veesS[e, ewvvew
SJeb keesuekeelee ceW Deeeesefpele efkeS ieS~ hee$e JeefeeeW kes efueS Yeleer& hetJe& SJeb
heoesvveefle-hetJe& eefMe#eCe keee&ece Deeeesefpele efkeS ieS~ ceefnuee DeefOekeeefjeeW SJeb
efueefhekeeW, mesJee efveJe=lle DeefOekeeefjeeW Deeefo kes efueS Yeer efJeMes<e keee&ece efkeS ieS~
Fme Je<e& ueeskesMeveue eefMe#eCe keee&eceeW hej peeoe peesj efoee ieee~
During the last one year, 598 newly recruited direct recruit
officers joined the Bank for whom exclusive induction training
programmes were held at MDI, Belapur, Navi Mumbai. These
included programmes for Chartered Accountants, Marketing
Executives, Finance Executives recruited from campus.
Induction programme for newly recruited Clerks was arranged
at STC Bhopal, Noida, Chennai and Kolkata. Pre-recruitment
and pre-promotion training programmes were held for eligible
persons. Special programmes for lady officers and clerks,
retiring officers etc. were also held. This year more emphasis
was given to locational training programmes.
metevee eeweesefiekeer SJeb keewMeue ewveueeW ceW 2 eeve eefeeeDeesb ceW veS mebkeee meomeeW
kee eeve efkeee ieee~ veS mebkeee meomeeW kes efueS Sce[erDeeF& ceW eefMe#eke kees
eefMe#eCe veeceke Ske mehleen kee keee&ece Deeeesefpele efkeee ieee~ mebkeee
meomeeW kees Yeer eefMe#eCe keee&eceeW kes efueS veeefcele efkeee ieee Lee~
New Faculty members in IT and Skill channels were selected in

2 selection processes. For new Faculty Members, one week
programme Train the Trainer was arranged at MDI. Faculty
members were also nominated for training programmes.
veS heoesvvele Ghe ceneeyebOeke SJeb meneeke ceneeyebOekeeW kes efueS SkepeerkeetefJe
[sJeueheceW keee&ece kee Deeeespeve efkeee ieee~ oes Ssmes keee&ece Sce[erDeeF& SJeb
Smeermeer veese[e ceW jeF cewvespeceW eje Deeeesefpele efkeS ieS~ cewvespeceW [sJeueheceW
Fvmeret, ieg[ieebJe ceW veS heoesvvele GheceneeyebOekeeW kes efueS heebe efove kes keee&ece
kee Deeeespeve efkeee ieee~ Yeejleere eMeemeefveke meHe eefMe#eCe ceneefJeeeuee,
nwojeyeeo ceW 4 yewesme ceW veS heoesvvele meneeke ceneeyebOekeeW kes efueS ueer[jefMehe
[sJeueheceW keee&ece kee Deeeespeve efkeee ieee~
Executive Development Programmes for newly promoted

Deputy General Managers and Assistant General Managers
were arranged. Two such programmes were conducted by
Right Management at MDI and STC, Noida. At Management
Development Institute, Gurgaon, a five day programme for
newly promoted DGMs was held. For newly promoted AGMs
Leadership Development programme was held in 4 batches at
Administrative Staff Training College of India, Hyderabad.
yeQke ves leerve Fve-kebheveer keee&eceeW kee Deeeespeve vesMeveue Fvmeret Dee@@He yeQke
cewvespeceW, hegCes ceW veS meerOeer Yeleer& ee&[& SkeeGbW kes efueS $e+Ce nsleg , Ske keee&ece
efJe]peve 2013 Gvekeer efe kes efJe<ee, $e+Ce meefnle Deewj Ske Jeefj<" keee&heeuekeeW kes
efueS peesefKece eyebOeve keee&ece kee Deeeespeve efkeee~ $e+Ce mebyebOeer Ske S[Jeebme
keee&ece kee Deeeespeve ms yeQke kes meHe kee@uespe, nwojeyeeo ceW efkeee ieee Lee~
The Bank arranged 3 in-company programmes at National

Institute of Bank Management, Pune, one in Credit for newly
recruited Chartered Accountants, one for VISION 2013 officers
with credit as their area of interest and one in Risk Management
for senior executives. An advanced programme in Credit was
arranged at State Bank Staff College, Hyderabad.
nceejs eefMe#eCe kesvesb ceW yeenjer mebmLeeDeesb kes efueS Yeer keee&ece Deeeesefpele efkeS
ieS~ Sce[erDeeF& yesueehegj ceW yeesme& eesieece ceW Deve yeQkeeW mes Deer mebKee ceW
menYeeefielee ngF&~ nceejs Sce[erDeeF& ves meeryeerDeeF& DeefOekeeefjeeW kes efueS Yeer Ske
keee&ece kee Deeeespeve efkeee~
Programmes for outside institutions were also conducted at our

training facilities. In bourse programme at MDI, Belapur, there
was good participation from other Banks. MDI also conducted
a programme for CBI officers.
Devlej&e<êre yeQefkebie ceW DevegYeJe kes efueS yeQke ves 15 DeefOekeeefjeeW kees nceejer efJeosMeer
MeeKeeDeesb ceW eefleefveegkele efkeee~ 644 DeefOekeeefjeeW kees Yeejle ceW yeenjer mebmLeeDeesb
ceW eefMe#eCe kes efueS veeefcele efkeee ieee Deewj 33 DeefOekeejer efJeosMe ceW eefMe#eCe,
meccesueve SJeb mesefceveej kes efueS eefleefveegkele efkeS ieS Les~
The Bank deputed 15 officers to foreign branches for exposure

in International Banking. 644 officers were nominated for
training at outside institutions in India and 33 were deputed
abroad to attend trainings, conferences and seminars.
yeQke ves Yeejleere efj]peJe& yeQke kes DeefOekeeefjeeW kees 28 mehleen keer Dee@@ve pee@ye ^sefvebie
eoeve keer~ efJeefYevve eyebOeve mebmLeeve kes 549 efJeeeefLe&eeW ves yeQke ceW ieer<cekeeueerve
Fbve&efMehe kee ueeYe G"eee~ yeQke ves 2 GcceeroJeejeW kees oes meeue kes yeQefkebie SJeb
efJelle ceW hetCe&keeueerve heesm iespegS keee&ece ceW SveDeeF&yeerSce, hegCes ceW eeesefpele
efkeee nw~
The Bank provided 28 weeks on the job training to officers from

Reserve Bank of India. 549 students from different management
institutions availed Summer Internship opportunity in the Bank.
The Bank also sponsored 2 candidates for two years full time
Postgraduate Programmes in Banking & Finance at NIBM,
Pune.
Fme Je<e& eefMe#eCe ceneefJeeeueeeW ceW megefJeOeeDeesb kes Gvveeve kes efueS efJeMes<e henue keer
The Bank has introduced e-learning which is expected to gain
48
ground in the coming months. e-learning modules have been

made available to Employees under Stardesk.
ieF&~ yeQke ves F&-uee\veie Meg efkeee nw efpemekes Deeves Jeeues cenerveeW ceW JeeJeneefjke leewj
hej ueeiet nesves keer DeeMee nw~ mej[smke kes Devleie&le kece&eeefjeeW kees efJeefYevve ekeej
kes F&-uee\veie cee@[etue GheueyOe kejeS ieS nQ~
A significant achievement has been made in the Banks training

system by making training module live under Human Resource
Management system. This has facilitated on line nomination to
various training programmes in the Bank.
yeQke keer eefMe#eCe eCeeueer ceW ceeveJe mebmeeOeve eyebOeve eCeeueer kes Devleie&le ueeFJe^sefvebie cee@[etue yeveekej Ske GuuesKeveere GheueefyOe neefmeue keer ieF& nw~ Fmemes yeQke
ceW efJeefYevve eefMe#eCe keee&eceeW ceW Dee@@ve ueeFve veeceebkeve nsleg ceoo efceueer~
Incentive schemes are in place to encourage staff members to

upgrade their knowledge by passing various examination
conducted by the Indian Institute of Banking & Finance (IIBF)
and other reputed institutions.
Deheves %eeve kes DeeleveerkejCe kes efueS Fbef[eve Fvmeret Dee@@]He yeQefkebie SJeb
HeeFveebme (DeeF&DeeF&yeerSHe), SJeb Deve eefleefle mebmLeeDeesb eje Deeeesefpele efJeefYevve
hejer#ee GlleerCe& kejves hej meHe meomeeW kees esefjle kejves kes efueS eeslmeenve eespevee
Yeer eeueve ceW nw~
The Global Human Resources talent in the Bank is consisting

of 14244 Officers, 17028 clerks and 8404 support staff as on
31.03.2010.
yeQke ceW pees JewefMJeke ceeveJe mebmeeOeve nw GmeceW 14244 DeefOekeeefjeeW, 17028 efueefhekeeW
SJeb 8404 mehees& meHe kee meceeJesMe eLee efoveebke 31.03.2010 kees nw~
IN-HOUSE PUBLICATIONS
Deebleefjke ekeeMeve
The quarterly House Journal Taarangan, carries news, views

with photographs from staff-members, customers and news
from finance / banking industry and the world at large.
nceejer efleceener ie=n heef$ekee leejebieCe meHe meomeeW, ieenkeeW mes eehle HeesesieeHeme,
Gvekes efJeeej Deewj efJelle SJeb yeQefkebie Geesie leLee Jeeheke mlej hej efJeMJe kes meceeeej
ueeleer nw~
During the year 2009-10, many changes were made in

Taarangan to make the contents richer. Taarangan was awarded
"Certificate Of Excellence", by Rotary Club of Cochin Midtown
in the All India House-Magazine Contest 2008-09. Also,
Association of Business Communicators of India (ABCI)
awarded Silver and Bronze Trophy for our Features (Language)
and Special Column (Language) category.
Je<e& 2009-10 kes oewjeve nceves leejebieCe ceW {sj meejs heefjJele&ve efkeS nQ efpememes
Gmekeer efJe<eeJemleg Deewj Deer yeves~ hegjmkeej SJeb eceeCehe$e mJehe nceW keF& yeej
eMebmeeSb eehle ngF& nw efpemeceW jesjer keueye Dee@@]He keeseerve efce[eGve, SyeermeerDeeF&
meer&efHekes Dee@@He SkemeerueWme, jesjer keueye Dee@@He keeseerve efce[eGve mes Dee@ue Fbef[ee
neGme cewiepeerve eefleeesefielee 2008-2009 nsleg efceuee nw~ SmeesefmeSMeve Dee@@He efyepevesme
kecetefvekesme& Dee@@]He Fbef[ee (SyeermeerDeeF&) ves nceejs Heereme& (Yee<ee) SJeb efJeMes<e
kee@uece (Yee<ee) eJeie& nsleg hegjmkeej eoeve efkeee nw~
Policies, Recruitment & Promotion:
veerefleeeb, Yeleer& SJeb heoesvveefle
Succession Planning for sensitive positions has been drawn-up

to groom identified executives to take over higher responsibilities.
National Institute of Bank Management, Pune, has been
entrusted with Manpower Assessment of the Bank. In order to
provide career path for Clerical staff
mebJesoveMeerue mLeeveeW kes efueS Gelej efpeccesoejer uesves nsleg egves ngS keee&heeuekeeW kees
leweej kejves kes efueS GllejeefOekeej eespevee leweej keer ieF& nw~ yeQke keer meHe mebyebOeer
DeeJeMekelee kee Jew%eeefveke efveOee&jCe kejves kes efueS vesMeveue Fvmeret Dee@@He yeQke
cewvespeceW, hegCes kees yeQke keer peveMeefe kes efveOee&jCe kee keee& meeQhee ieee nw~
Bank recruited 598 Officers in various Scales and 336 Clerks

during the year in order to meet the shortage of staff.
meHe keer keceer otj kejves kes efueS Je<e& kes oewjeve yeQke ves efJeefYevve Jesleveceeve ceW 598
DeefOekeeefjeeW Deewj 336 efueefhekeeW keer Yeleer& keer nw~
yewkeuee@ie otj kejves kes efueS Devegmetefele peeefle ceW Yeleea kes efueS efJeMes<e DeefYeeeve
eueeee ieee efpemeceW 186 efueefheke Yeleea efkeS ieS~
Special Drive was undertaken to recruit clerks in Scheduled

Tribes category to clear backlog, wherein 186 clerks were
recruited.
SeDeejSceSme hewkespe Deye meHe mebyebOeer efjkee[&, Jesleve Yegieleeve, ger mJeerke=efle,
SueSHemeer, eefMe#eCe, FvJesmceW keeeex, efJeefYeVe YeeeW keer eeflehetefle& mebyebOeer efjkee[&
kes jKejKeeJe nsleg kece&eeefjeeW eje eeesie ceW ueeee pee jne nw~ Deeefmle SJeb Jemetueer
efJeJejefCeeeB Deewj Jeeef<e&ke keee&efve<heeove cetueebkeve SeDeejSceSme eje kejves nsleg
Gheee efkeS pee jns nQ~
The HRMS package is now being used by the employees for all
HR functions such as maintaining records of the staff, payment
of salary, sanction of leave, LFC, training, investment functions,
reimbursement of various allowances etc. Steps have been
taken to bring the Asset & Liability returns and Annual
Performance Appraisal live through HRMS.
meHe kee eJeie&Jeej efJeYeepeve efvecveevegmeej nw :
The category-wise break-up of staff is as under :-
49
eJeie&
Category
kegue kece&eeefjeeW keer mebKee

ceee& March 2009
ceee& March 2010
Total No. of employees
40155
39676
DeefOekeejer
Officers
14195
13990
efueefheke
Clerks
17517
16832
DeOeervemLe meHe
Sub-Staff
8443
8380
Yeejleere keeee&ueeeW ceW
In Indian Offices
39712
39202
efJeosMe efmLele keeee&ueeeW ceW
In Overseas Offices
443
474
ceefnuee kece&eejer
Women Employees
6392
6301
kegue keer leguevee ceW %
% to Total
16.09%
16.07%
efJekeueebie kece&eejer
Handicapped Employees
582
607
kegue keer leguevee ceW %
% of Total
1.46%
1.55%
ceee& 2010
March 2010
DeefOekeejer
efueefheke
DeOeervemLe meHe
kegue
Officers
Clerks
Sub-Staff
Total
Devegmetefele peeefle
SC
2504
2571
2991
8066
Yeejleere MeeKeeDeeW ceW kegue kee %
% to total in India
17.89
15.27
35.69
20.58
Devegmetefele pevepeeefle
ST
1087
1210
848
3145
% to total in India
7.77
7.19
10.12
8.02
Deve efhe[er peeefleeeB
OBC
414
586
910
1910
% to total in India
2.96
3.48
10.86
4.87
Deej#eCe veerefle kee Devegheeueve
Compliance with Reservation Policy
yeQke, Yeejle mejkeej keer Deej#eCe veerefle kee Devegheeueve kej jne nw~ eOeeve
keeee&uee/Deebeefueke keeee&ueeeW ceW efJeMes<e Yeleer& SJeb Smemeer/Smeer ke#e Deej#eCe
veerefle kes keeee&vJeeve Deewj Smemeer/Smeer/Deesyeermeer kece&eeefjeeW mes mebyebefOele
efMekeeeleeW kes efveJeejCe keer efveiejeveer kes efueS keee&Meerue nw~
The Bank is complying with the reservation policy of the

Government of India. Special Recruitment and SC/ST Cells at
Head Office/Zonal Offices are functioning to monitor the
implementation of the reservation policy and redressal of
grievances relating to SC/ST/OBC Employees.
Devegmetefele peeefle Deewj Devegmetefele pevepeeefle kes GcceeroJeejeW/meHe kees efueefhekeere

mebJeie& mes meeceeve yeQefkebie DeefOekeejer mebJeie& ceW Deewj Jesleveceeve I mes Jesleveceeve II ceW
heoesvveefleeeW kes efueS Yeleer& hetJe& eefMe#eCe Deewj heoesvveefle hetJe& eefMe#eCe efoee peelee nw~
Pre-recruitment Training and Pre-promotion Training from

Clerical Cadre to General Banking Officers cadre and from
Scale: I to Scale II promotions are imparted to SC/ST candidates
/ staff.
yeQke ves eOeeve keeee&uee ceW eceMe: Deesyeermeer leLee Smemeer/Smeer kes efueS cegKe
mecheke& DeefOekeeefjeeW kes he ceW oes ceneeyebOekeeW kees efveegkele efkeee nw~ Smemeer/
Smeer Deesyeermeer eJeiees mes mebyebefOele DeefOekeejer mecheke& DeefOekeejer/ke#e DeefOekeejer kes
he ceW Deebeefueke keeee&ueeeW ceW efveegkele efkeS nQ~ mejkeejer efoMeeefveoxMeeW keer Melees
kes Devegmeej eOeeve keeee&uee ceW heo DeeOeeefjle Deej#eCe jesmj kee jKejKeeJe
efkeee peelee nw efpemekee efvejer#eCe Jeeef<e&ke DeeOeej hej efkeee peelee nw~ eOeeve
keeee&uee SJeb Deebeefueke keeee&ueeeW ceW mLeeefhele Smemeer/Smeer ke#e YetlehetJe& mewefvekeeW/
DeMee JeefeeeW Deeefo pewmes eJeiees kes mebyebOe ceW Deej#eCe kes keeee&vJeeve kes meeLe
Yeer mecye nw~
The Bank has designated two General Managers as Chief

Liaison Officers for OBCs and SCs/STs respectively at Head
Office. Officers belonging to SC/ST/OBC categories are
designated as Liaison Officers / Cell Officers at Zonal Offices.
In terms of Government guidelines, Post-based Reservation
Rosters maintained at Head Office / Zonal Offices are inspected
annually. SC/ST Cells established at Head Office and Zonal
Offices are also associated with implementation of reservations
in respect of other categories like Ex-servicemen / Persons with
disability etc.
50
ieenke mesJee
CUSTOMER SERVICE
yeermeerSmeyeerDeeF& kees[ kee Devegheeueve
Compliance to BCSBI Codes
yeQke, yeQefkebie kees[ SJeb Yeejleere ceeveke yees[& kee mJewefke meome nw~ mesJeeDeesb kes
ceevekeerkejCe kees hetCe& kejves kes efueS yeQke ves efJeefYevve veerefleeeb Debieerkeej keer nQ
leLee pevemetevee kes efueS Deheveer JesyemeeF hej eoefMe&le efkeee nw~ Ssmeer veerefleeeb nw
(i) eske Jemetueer veerefle (ii) #eeflehetefle& veerefle (iii) yekeeee keer Jemetueer leLee eefleYetefle
hee@efuemeer kee hegveefOe&keej (iv) efMekeeele efveJeejCe veerefle (v) ueehelee JeefeeeW kes
mebyebOe ceW oeJeeW kes efveheeve nsleg veerefle (vi) SmeSceF& keer hegveJee&me veerefle~ nceves
Deiemle, 2009 kees yeermeerSmeyeerDeeF& eje Ieesef<ele eefleyeleeDeesb kee hegvejeref#ele ket
Deheveeee nw leeefke Jeweefeke ieenkeeW kees Deheves GlheeoeW leLee mesJeeDeesb kes efveCe&eeW
keer peevekeejer os mekeW~
The Bank is a voluntary member of Banking Codes and

Standards Board of India (BCSBI). In order to bring about
standardization of services, the Bank has adopted policies and
displayed on its website for information of the public. They are
i) Cheque collection policy ii) Compensation policy. iii) Collection
of dues and repossession of Security policy, iv) Grievance
redressal policy, v) Policy for settlement of claims in respect of
missing persons vi) Rehabilitation policy for SME. The Bank
has adopted the revised code of commitments announced by
BCSBI in August 2009 to help individual customers take
informed decisions on Banks products and services.
ecegKe henueW
Major initiatives
Quality Cells have been formed at Head Office/Zonal

Office and Branches in metropolitan and urban areas for
pursuing initiatives intended to raise the standard and
quality of customer services.
A web based Customer Complaint Management System

has been made live from 1st January 2010 to reduce the
turnaround time.
efMekeeeleeW kee efJeMues<eCe Jeeef<e&ke DeeOeej hej efkeee peelee nw leeefke

efMekeeeleeW kes cetue keejCe kee helee ueieekej mener Gheee efkeS pee mekes~
ceee&, 2010 kes efueS efJeMues<eCe efjhees& hetCe& kej ueer ieF& nw leLee
efMekeeeleeW kes ogyeeje ve nesves/kece kejves nsleg DeeJeMeke keej&JeeF& keer pee
egkeer nw~
Analysis of complaints is undertaken on yearly basis to

find out the Root Cause of the complaints for taking
necessary corrective measures. The analysis report for
the year ended March 2010 has been completed and
necessary action taken for reduction/recurrence of
complaints.
nceejs heefjmej ceW meHe JeJenej keer yeejerefkeeeW kes yeejs ceW Ske ueIeg efHeuce leweej
keer ieF& pees ieenke mesJee ceW megOeej Deewj meHe efkeesCe ceW heefjJele&ve ueeves nsleg
Ske Deve henue nw~ Fmes yew"keeW kes oewjeve Deebeefueke keeee&ueeeW leLee Smeermeer
kes mecemle eefleYeeefieeeW kees efoKeeee peeSiee~
A short film on staff behavior has been shot in Banks

premises which is another initiative to bring about change
in staff attitude and improvement in customer service. This
will be shown to all the participants at STCs and at Zonal
Offices during meetings.
eOeeve keeee&uee meHe, Deebeefueke uesKee hejer#ee keeee&uee, ecegKe efpeuee eyebOeke,
Deebeefueke keeee&uee, megj#ee DeefOekeejer Fleeefo eje 432 MeeKeeDeesb ceW Deekeefmceke
oewjs efkeS ieS~ efJeefJeOe DeefveJeee&/efJeefveeeceke leLee Deve DeeJeMekeleeDeesb pewmes
pevemeeceeve/ieenkeeW kees metevee kee eoMe&ve kee Devegheeueve mlej meleeefhele efkeee
ieee~ eehle meteveeDeesb kee efJeMues<eCe efkeee ieee leLee DeeJeMeke keej&JeeF& keer ieF&~
Incognito visits by Head Office staff, Zonal Audit Office, Lead

District Managers, Zonal office, Security Officers etc. to 432
branches were undertaken. Compliance level of various
mandatory/regulatory and other requirements like display of
information to public /customers verified. Findings have been
analysed and necessary action taken.
ieenkeeW/meHe meomeeW kees Gvekes megPeeJeeW kes efueS eeslmeenve osves keer yeQke keer
eespevee Dee keee& kej jner nw~ Je<e& 2009-10 kes oewjeve keeee&vJeeve keer efJeefJeOe
mlejeW kes Debleie&le 22 megPeeJe eehle ngS~
Banks Scheme of rewarding/honoring staff members/

customers for their suggestions is working well. In the year
2009-10, 22 suggestions are under various stages of
implementation.
eele:8.00 yepes mes jeef$e 8.00 leke yeQefkebie
8 a.m. to 8 p.m. Banking
1)
1)
ieenke mesJeeDeesb keer iegCeJellee SJeb mlej kees G"eves kes Fjeos mes henue Meg
kejves kes efueS De&Menjer #es$eesb SJeb ye[s MenjeW ceW MeeKeeDeesb/Deebeefueke
keeee&uee/eOeeve keeee&uee ceW iegCeJellee ke#e mLeeefhele efkeS ieS nQ~
1 peveJejer, 2010 mes Jesye DeeOeeefjle ieenke efMekeeele eyebOeve eCeeueer ueeF&Je
kej oer ieF& nw leeefke FmeceW ueieves Jeeues mecee ceW keceer keer pee mekes~
megyen 8.00 yepes mes meeeb 8.00 yepes leke yeQefkebie ieenke DeeOeej ceW Je=ef,
ieenkeeW kees Je=efMeerue yeQefkebie mesJeeSb Heoeve kejves Deewj nceejs yeQefkebie keer
ef<meercee ceW megOeej kejves kes GsMe mes Yeer Je<e& 2006 ceW megyen 8.00 yepes
mes meeeb 8.00 yepes leke yeQefkebie 30 MeeKeeDeesb ceW HeejbYe keer nw~ en mesJeeSb
125 MeeKeeDeesb leke ye{eF& ieF& Leer leLee Jele&ceeve ceW vekeo DeenjCe, vekeo
51
With the objective of increasing the customer base,

providing enhanced banking services to customers and
also to improve the visibility of our Banking , 8 a.m. to 8
p.m. banking was introduced at 30 branches in the year
2006. These services was increased to 125 branches and
presently at 92 branches is being extended banking
facilities of Cash withdrawal, Cash deposit, Pass book

updation, Cheque book issue, Operation of lockers,
Issuance of Pay order and Demand draft issuance.
pecee, Heeme yegke Deeleve, eske yegke peejer kejvee, uee@kejeW kee Heefjeeueve,
Yegieleeve DeeosMe Deewj ceebie [êHe peejer kejvee Fve yeQefkebie megefJeOee meefnle 92
MeeKeeSb keee&jle nQ~
2)
SerSce vesJeke& kes efJemleej kes HeefjCeecemJeHe leLee efJemleeefjle keejesyeej

mecee kes oewjeve meerefcele keejesyeej me=peve kes keejCe Yeer Je<e& 2007 ceW en
ef<keesCe efueee ieee efke efJemleeefjle keejesyeej mecee keer Hegvej&evee keer peeS
DeLeJee eeefvele MeeKeeDeesb ceW Fme megefJeOee kees meceeHle efkeee peeS~
3)
Jele&ceeve ceW 92 MeeKeeSb efJemleeefjle keejesyeej keee& megefJeOee Heoeve kejleer nQ~
10 MeeKeeDeesb ceW keejesyeej mecee keer Hegvej&evee Heefjeeueve ceW nQ~ 23 MeeKeeDeesb
ceW en megefJeOee meceeHle kej oer ieF& nw~ efHej Yeer, mebyebefOele Deebeefueke HeyebOekeeW
kees Fme megefJeOee kee efJemleej kejves kes efueS yeQke keer Deve MeeKeeDeesb kee
eeve kejves keer metevee oer ieF& nw~
metevee kee DeefOekeej DeefOeefveece, 2005

efJeefOe efJeYeeie veerefleiele efoMeeefveoxMeeW kees leweej kejves kes meeLe-meeLe MeeKeeDeesb leLee
DebeueeW ceW metevee kee DeefOekeej DeefOeefveece kes Gefele keeee&vJeeve keer efveiejeveer
SJeb ceeie&oMe&ve oslee nw~ yeQke ves mecee hej Deece pevelee kes DevegjesOe Je DeheerueeW hej
keej&JeeF& kejves kes efueS Debeue kes DeOeerve MeeKeeDeesb kes efueS meYeer Ghe Deebeefueke
eyebOekeeW kees keWere peve metevee DeefOekeeefjeeW Deewj mebyebefOele Deebeefueke eyebOekeeW
kees Deheerue eeefOekeejer kes he ceW efveegkele efkeee nw~ eOeeve keeee&uee ceW eehle
DevegjesOeeW hej keee&Jeener kejves kes efueS yeQke kes eOeeve keeee&uee ceW Yeer keWere peve
metevee DeefOekeejer leLee Deheerue eeefOekeejer nQ~ DeefOeefveece kes Debleie&le yeQke mes
mebyebefOele Dehesef#ele cenlJehetCe& meteveeSb yeQke keer JesyemeeF hej GheueyOe kejeF& ieF&
nQ~ yeQke DeefOeefveece kes Debleie&le efveOee&efjle mecee-meercee ceW meYeer DeeJesoveeW leLee
DeheerueeW kee efveheeve kejlee nw~
2)
Consequent to the proliferation of ATM network and also

because of limited Business generation during the
extended Business Hours view was taken to either realign
the extended business hours or discontinue the facility at
select branches in the year 2007.
3)
At present 92 branches are offering the extended business

working facility. The realignment of business hours is
operational at 10 branches. The facility has been
discontinued at 23 branches, however the respective
Zonal Managers have been advised to identify other bank
branches for extending this facility.
Right to Information Act, 2005

The legal Department also monitors and guides the Zones and
Branches for proper implementation of the Right to Information
Act in addition to framing policy guidelines. Bank has designated
all the Deputy Zonal Managers as Central Public Information
Officers for branches under the Zone and the respective Zonal
Manager as the Appellate Authority to attend to the requests
and appeals of the Public in time. Bank also has a Central
Public Information Officer and Appellate Authority at the head
Office to attend to requests received at Head Office. The vital
information about Bank required under the Right to Information
Act is placed on Banks website. Bank has been disposing of all
applications and appeals received from parties within the time
prescribed under the Act.
jepeYee<ee
OFFICIAL LANGUAGE
Je<e& ceW jepeYee<ee veerefle kes keeee&vJeeve ceW yeQke kee keee&efve<heeove mejenveere jne nw~
Yeejle mejkeej, ie=n ceb$eeuee, veF& efouueer eje peejer Jeeef<e&ke keee&ece 2009-10 ceW
efveOee&efjle ue#eeW kees eehle kejves kes efueS yeQke ves Deheves eeeme peejer jKes~ jepeYee<ee
veerefle kes eYeeJeer keeee&vJeeve kes efueS yeQke ves Deheves meYeer jepeYee<ee DeefOekeeefjeeW kes
efueS meceer#ee yew"ke kee Deeeespeve efkeee~ efnboer keeee&vJeeve kees ieefle osves kes efueS
nceejs yeQke ves veeiehegj ceW Yeejleere efj]peJe& yeQke SJeb Yeejle mejkeej, efJelle ceb$eeuee keer
Deesj mes jepeYee<ee meefceefle keer efleceener yew"ke SJeb jepeYee<ee meccesueve kee meHeue
Deeeespeve efkeee~ Fme keee&ece ceW efJeefYevve yeQkeeW mes ueieYeie 125 keee&heeueke/
DeefOekeejer ieCe GheefmLele ngS Deewj meYeer ves Fmekeer cegkelekeb" mes eMebmee keer~
Bank has continued its efforts to achieve the various targets set
in Annual Implementation Programme 2009-10, issued by Govt.
of India, Ministry of Home Affairs, New Delhi. For effective
implementation of Official Language Policy, bank has conducted
review meetings for all Official Language Officers. To boost the
implementation of Hindi, Bank has also successfully organized
quarterly Hindi Meeting and Rajbhasha Sammelan on behalf of
Reserve Bank of India and Government of India, Ministry of
Finance.
Total 57 Hindi workshops were conducted during the year in
which 1155 Officers/Clerks were trained to use Hindi in day to
day banking functions. Training for Hindi typing/stenography
and for those clerks/officers who do not possess working
knowledge of Hindi was given and suitable steps were taken to
train them within the prescribed time frame as advised by Govt.
of India.
Fme Je<e& ceW kegue 57 efnboer keee&MeeueeDeesb kee Deeeespeve efkeee ieee efpeveceW efove
eefleefove kes yeQefkebie keeees ceW efnboer kee eeesie kejves kes efueS 1155 DeefOekeeefjeeW/
efueefhekeeW kees eefMeef#ele efkeee ieee~ efnboer eFefhebie/DeeMegefueefhe eefMe#eCe Deewj Gve
efueefhekeeW/DeefOekeeefjeeW kees efnboer eefMe#eCe osvee peejer jKee ieee efpevnW efnboer kee
keee&meeOeke %eeve veneR nw Deewj Yeejle mejkeej eje efveOee&efjle mecee meercee ceW GvnW
eefMeef#ele kejves nsleg meYeer Gheee efkeS ieS~
The Drafting & Evidence subcommittee of Parliamentary

committee on Official Language has visited Hyderabad and
Bhubaneswar cities and held discussion programme with
mebmeoere meefceefle keer DeeuesKe SJeb mee#e meefceefle ves nwojeyeeo leLee YegJevesMJej
MenjeW kee oewje efkeee Deewj JeneB veiej jepeYee<ee keeee&vJeeve meefceefle kes ecegKeeW
52
SJeb nceejs Deebeefueke eyebOekeeW kes meeLe efnvoer kes Gheeesie kes yeejs ceW efJeeej-efJeceMe&
efkeee~ Yeejle mejkeej, ie=n ceb$eeuee, jepeYee<ee efJeYeeie kes efJeefYeVe #es$eere
keeee&vJeeve keeee&ueeeW kes heoeefOekeeefjeeW ves osMeYej ceW nceejer efJeefYeVe MeeKeeDeesb/
keeee&ueeeW kee efvejer#eCe efkeee Deewj Gvekeer efjheeseX hej DeeJeMeke DevegJeleer&
keej&JeeF& keer ieF&~
Heads of Town Official Language committees and our Zonal

Managers regarding use of Hindi. Officials from various
Regional Implementation Offices of Ministry of Home Affairs,
Official Language Deptt. inspected our branches and offices
across the country and due follow-up action was taken on their
reports.
Je<e& kes oewjeve nceejs yeQke kees jepeYee<ee veerefle kes keeee&vJeeve kes efueS efJeefYeVe
hegjmkeej eehle ngS~ Yeejle mejkeej, ie=n ceb$eeuee keer Deesj mes nceejs veF& efouueer
Debeue kees eLece, jeBeer SJeb cegbyeF& Gllej Debeue kees le=leere hegjmkeej eehle ngS~ veiej
jepeYee<ee keeee&vJeeve meefceefle hevee, efpemekes nce mebeespeke nQ, kees eLece hegjmkeej
eehle ngDee~ peyeefke efJeefYevve MenjeW ceW keee&jle veiej jepeYee<ee keeee&vJeeve
meefceefleeeW keer Deesj mes eLee Gppewve, keesunehegj, nwojeyeeo DebeueeW kees eLece, hevee
Debeue kees efleere, YegJevesMJej kees le=leere hegjmkeej eehle ngS~ jepemlejere yeQkeme&
meefceefle, hegCes mes nceW eeslmeenve hegjmkeej eehle ngDee nw~
During the year Bank has received various awards for

implementation of Official Language policy. Prominent among
them are First prize to our New Delhi zone, Third Prize to our
Ranchi & Mumbai (North)zones whereas Patna TOLIC working
under our convenership has been awarded with the first prize.
Our Ujjain, Kolhapur & Hyderabad Zones received first prize,
Patna has received second prize and Bhubaneshwar has got
third prize from their respective TOLIC. The Bank has been
awarded with consolation prize from State Level Bankers
Committee, Pune.
yeQke keer JesyemeeF hej Yeer peeoelej meteveeSB efnvoer ceW GheueyOe kejeF& ieF& nQ~
SerSce eeeseeDeesb kes efueS SerSce ceMeerveeW hej efnvoer Yee<ee kee efJekeuhe Yeer GheueyOe
kejeee ieee nw~
The Bank's website, most of the information have been made

available in Hindi. For ATM users, Hindi Option is also made
available on ATM machines.
mejkeejer keejesyeej efJeYeeie
GOVERNMENT BUSINESS DEPARTMENT
veF& heWMeve eespevee nsleg veemeer yeQke
Trustee Bank to New Pension Scheme
keWere mejkeej kes kece&eeefjeeW kes efueS heWMeve Heb[ efveeeceke SJeb efJekeeme eeefOekeejer
(heerSHeDeej[erS) mes 5 Je<eeX keer DeJeefOe nsleg yeQke kees eefleefle efveegefe efceueer nw, efpemes
keWere mejkeej, mJeeee efvekeee, jepe mejkeej/keW Meeefmele jepeeW kes kece&eeefjeeW,
jepe mejkeej mJeeee efvekeee SJeb Demebieef"le #es$e kes kece&eeefjeeW kees Yeer Meeefceue
kejves nsleg efJemleeefjle efkeee ieee nw~ 5 jepeeW pewmes ceneje^, iegpejele, efyenej,
PeejKeb[ SJeb ceOeeosMe ceW (lJeefjle mesJee efyebog) heerDeesheer kes he ceW keee& kejves kes efueS
heerSHeDeej[erS mes nceW Devegceesove Yeer eehle ngDee nw~ Fve #es$eeW mes DeefOeke keejesyeej
mebeefnle kejves kes efueS yeQke kees heee&hle DeJemej GheueyOe neWies~
The Bank secured a prestigious assignment for a period of 5

years from Pension Fund Regulatory & Development Authority
(PFRDA) for Central Govt. employees, extended to cover
Central Govt. Autonomous Bodies, State Govt./UT employees,
State Govt. Autonomous Bodies and also employees of
Unorganized Sector. We have also got approval from PFRDA
to function as PoP (Point of Presence) in 5 States viz.
Maharashtra, Gujarat, Bihar, Jharkhand and MP. This will
provide ample opportunity to the Bank to garner more business
from these sectors.
nceejs yeQke kes eenkeeW kes efueS F&-Yegieleeve megefJeOee
e-Payment facility to customers of our Bank.
nceejs yeQke kes Fbjves yeQeEkeie efmemce kes ceeOece mes eenkeeW kees ele#e SJeb
Deele#e kejeW (keWere Glheeo SJeb mesJee kej) kee F&-Yegieleeve kejves keer megefJeOee yeQke
GheueyOe kej jne nw~ F&-Yegieleeve megefJeOee meercee Meguke nsleg Yeer nceejer vneJee MesJee,
yesuee[& Fms SJeb ceguegb[ (hetJe&) MeeKeeDeeW ceW GheueyOe nw~ nceejer meYeer MeeKeeDeeW ceW
GheueyOe Dee@ve ueeF&ve kej Yegieleeve keer lekeveerkeer megueYe, eenkeesheeesieer SJeb
megefJeOeeege mesJee, eenke meblegef SJeb keejesyeej Je=ef kes ceeOece mes nceejs yeQke kes
efueS Deeke<e&ke ueeYeebMe Deefpe&le kej jner nw~
The Bank has been providing facilities of making e-Payment of

Direct Taxes, as well as Indirect Taxes (Central Excise & Service
Tax) to the customers, through Banks Internet Banking System.
The e-Payment facility is also available for custom duties at our
Nhawa Shewa, Ballard Estate and Mulund (E) branches. The
tech-savvy, user-friendly and hassle-free facility of on-line tax
payment is available in all our branches, is earning rich
dividends for the Bank through customer delight and increase
in business.
heWMeve kee Yegieleeve Deewj efJeefYeVe yeele eespeveeDeeW kee mebeueve
Pension Payment and handling various Savings Schemes.
yeQke osMeYej keer MeeKeeDeeW kes Jeeheke vesJeke& kes ceeOece mes j#ee, keWere efmeefJeue,
jsueJes sueerkee@ce Deewj jepe mejkeejeW kes heWMevejeW kees heWMeve mesJee eoeve kejlee nw~
DeefOeke me#ecelee ueeves leLee eefeee ceW leerelee kes efueS veeiehegj ceW Deve heWMevejeW kes
DevegmejCe eje efmeefJeue heWMevejeW meefnle eejbYe kej Ske keWerke=le heWMeve eefeee keW
mLeeefhele efkeee ieee nw~
The bank is offering pension payment services to Defence,

Central Civil, Railway, Telecom and State Govt. pensioners. A
Centralized Pension Processing Centre has been set up,
starting with Civil pensioners, followed by other pensioners at
Nagpur, to bring more efficiency and expeditiousness in the
process.
53
nce meYeer cenlJehetCe& mLeeveeW hej nceejer MeeKeeDeeW kes ceeOece mes efJeefYeVe Yeejleere
efj]peJe& yeQke yeeb[, meerefveej efmeerpeve, meseEJeime eespevee SJeb heerheerSHe pecee mesJee
emleeefJele kej jns nQ~ F&-uesKee SJeb efJeeere meceeJesMeve kes ceeOece mes F&-ieJeveXme kees
mejue kejves nsleg Gvekeer keesj SkeeGbeEie efmemce kees nceejer keesj yeQeEkeie efmemce
kes meeLe Skeerke=le kejves kes efueS nce mejkeejer eeefOekeeefjeeW kes meeLe mecevJee kej
jns nQ~
We are offering various RBI Relief Bonds, Senior Citizen

Savings Schemes and PPF Deposit services through our
branches at all important locations. We are coordinating with
the Govt. authorities for integrating their Core Accounting
Systems with our Core Banking Systems to facilitate
e-governance through e-lekha and financial inclusion.
megj#ee efJeYeeie
Security Department in the Bank is very well organized and

functioning under the control of General Manager (In-charge
Security). The department is headed by a Chief Security Officer
and Security Officers recruited from Defence/Para military
forces are posted at Zonal Offices. The department is
responsible to make security policy of the Bank and ensure its
implementation.
Security Department
yeQke ceW megj#ee efJeYeeie Deefle megJeJeefmLele nw SJeb ceneeyebOeke (megj#ee eYeejer) kes
efveeb$eCeeOeerve keee&jle nw~ efJeYeeie kes ecegKe cegKe megj#ee DeefOekeejer nQ SJeb j#ee/
hewje efceefuejer keesme& mes Yeleea efkeS ieS megj#ee DeefOekeejer Deebeefueke keeee&ueeeW ceW
heomLe efkeS ieS nQ~ yeQke keer megj#ee veerefle efveOee&jCe kes efueS efJeYeeie Gejoeeer nw
Deewj megj#ee keeee&vJeeve megefveefele kejlee nw~
The main focus of security managements are :
megj#ee eyebOeve kes cegKe efyebog efvecveefueefKele nQ :
(a) Ensure optimum security cover to branches, offices

through cost effective and innovative measures which are
relevant to present day security milieu.
(ke) kece ueeiele SJeb veJeesvces<e GheeeeW, pees Jele&ceeve megj#ee JeeleeJejCe mes mebye nQ,
kes ceeOece mes MeeKeeDeeW, keeee&ueeeW kes efueS DeefOekelece megj#ee GheueyOelee
megefveefele kejvee~
(b) Reform and realign existing security arrangements in all

currency chests and ensure qualitative, effective and
efficient security norms.
(Ke) meYeer kejWmeer esm ceW Jele&ceeve megj#ee JeJemLeeDeeW ceW megOeej SJeb hegveefve&Oee&jCe
SJeb iegCeelceke, eYeeJeer SJeb me#ece megj#ee ceeheob[ megefveefele kejvee~
(c)
(ie) DeefYeesjCee SJeb vewleke keee& ceW cetue megj#ee ceeveob[ kes keeee&vJeeve ceW meYeer
kece&eeefjeeW kees eefMe#eCe eje megj#ee kes yeejs ceW peeiekelee efvecee&Ce leLee
efJehejerle heefjefmLeefleeeW ceW megefveeesefpele SJeb meceefvJele lejerkes mes efvehevee~
To create awareness on security by motivation and training

all employees in the implementation of basic security
norms in the routine functioning and to face adverse
situations in a well planned and co-ordinated manner.
BANKS SUBSIDIARY / ASSOCIATES
yeQke keer meneeke kebheefveeeB/meneesieer mebmLeeSB
Regional Rural Banks (RRBs)
#es$eere ieeceerCe yeQke (DeejDeejyeer)
Regional Rural Banks (RRBs): The Bank has sponsored five

Regional Rural Banks (after consolidating from original 16
RRBs) operating in five States. These RRBs are operating in
46 districts with a network of 1018 branches.
nceejs yeQke ves 5 #es$eere ieeceerCe yeQkeeW (cetue he mes 16 #es$eere yeQkeeW kes meceecesueve
kes yeeo) kees eeeesefpele efkeee nw, pees heeBe jepeeW ceW keee&jle nQ~ es #es$eere ieeceerCe
yeQke 46 efpeueeW ceW keee& kej jns nQ, Fvekee 1018 MeeKeeDeesb kee vesJeke& nw~
All the five RRBs have registered a profit of Rs.143.07crore

-during the year ended 31.03. 2010 The aggregate Deposits
and Advances of RRBs stood at Rs.8,906.11 crore and
Rs.4,339.44 crore respectively as at end March,2010.These
RRBs have played a significant role in achieving financial
inclusion in their respective area of operation by way of opening
No Frill accounts, issuance of Kisan Credit Cards and other
card products, forming of Farmers Clubs and Joint Liability
Groups, financing for Nirmal Gram Yojana, etc.
31.03.2010 kees meceehle Je<e& kes oewjeve meYeer heeBe #es$eere ieeceerCe yeQkeeW ves .143.07
kejes[ ueeYe eehle efkeee nw~ #es$eere ieeceerCe yeQkeeW keer eLee ceee&, 2010 kegue
peceejeefMe SJeb Deefiece eceMe: . 8906.11 kejes[ SJeb .4339.44 kejes[ jner~
Fve #es$eere ieeceerCe yeQkeeW ves mejue (vees efeue) Keeles Keesuekej, efkemeeve esef[ kee[&
SJeb Deve kee[& Glheeo peejer kej, efkemeeve keueye SJeb mebegkele oselee mecetn yeveekej,
efvece&ue ieece eespevee Deeefo kes efJellehees<eCe eje Deheves Deheves mebyebefOele #es$eesb ceW efJelleere
meceeJesMeve eehle kejves ceW cenlJehetCe& Yetefcekee efveYeeF& nw~
The RRBs have already ventured into other business activities

such as Bancassurance, undertaking Government business,
pension payments etc. As per recommendations of Working
Group on Technology Development in RRBs set up by Reserve
Bank of India, RRBs have embarked upon implementation of
core banking solution in their 1000 + branches. Nine branches
have been migrated to CBS platform as on 31.03.2010 and
#es$eere ieeceerCe yeQke Deve keejesyeej ieefleefJeefOeeeB pewmes yeQkeeMegjWme, mejkeejer

keejesyeej, heWMeve Yegieleeve Deeefo cenlJehetCe& keee& kej jns nQ~ Yeejleere efj]peJe& yeQke
eje mLeeefhele #es$eere ieeceerCe yeQkeeW ceW lekeveerkeer efJekeeme hej keee& oue keer
efmeHeeefjMeeW kes Devegmeej DeejDeejyeer ves Gvekeer 1000 + MeeKeeDeesb ceW keesj yeQefkebie
meceeOeeve kee keeee&vJeeve eejbYe kej efoee nw~ eLee 31.03.2010 veew MeeKeeSb
54
remaining branches shall be rolled over in phases to achieve

100 % CBS by end September,2011.
meeryeerSme huesHeece& ceW mLeeveebleefjle nes egkeer nQ leLee efmelebyej, 2011 kes Deble leke
Deieues ejCe ceW 100% meeryeerSme eeefhle nsleg Mes<e MeeKeeSb meefcceefuele kej ueer
peeSbieer~
The Aryavart Gramin Bank sponsored by the Bank has received

prestigious Indian Power Award 2009 for the category
Innovative financing Scheme on Solar Home Lighting System
from Govt. of India, Ministry of Power.
yeQke eje eeeesefpele Deeee&Jele& ieeceerCe yeQke kees Yeejle mejkeej, Tpee& ceb$eeuee mes
meewj DeeJeeme ekeeMe eCeeueer hej veJeesvces<e efJelleereve eespevee eJeie& nsleg eefleefle
Yeejleere Tpee& DeJee[&-2009 eehle ngDee nw~
BANKS SUBSIDIARY / ASSOCIATES
yeQke keer meneeke kebheefveeeB/meneesieer mebmLeeSB
BOI Shareholding Ltd. (BOISL)
yeerDeesDeeF& Mesej nesefu[bie efue. (yeerDeesDeeF&SmeSue)
Banks association with the Capital Market spans a period of

nine decades. The clearing and settlement function of Bombay
Stock Exchange (BSE) was being handled by the Bank since
1921.In 1989, Bank set-up BOI Shareholding Ltd. (BOISL),
joint venture with BSE, to manage the clearing house activities
of the Stock Exchange. The Bank is holding 51% of its paid up
capital of Rs.2 crore.
yeQke kee kesefheue ceekex kes meeLe veew oMekeeW mes DeefOeke hegjevee mebyebOe nw~ yecyeF&
me@ke SkemeeWpe (yeerSmeF&) kee meceeMeesOeve SJeb efveheeve keee& yeQke eje 1921 mes
efkeee pee jne Lee~ me@ke SkemeeWpe kes meceeMeesOeve ie=n keer ieefleefJeefOeeeW kes eyebOeve
kes efueS yeQke ves 1989 ceW yeerSmeF& kes meeLe yeerDeesDeeF& Mesejnesefu[bie efue.
(yeerDeesDeeF&SmeSue) veeceke mebegkele Gheece mLeeefhele efkeee~ yeQke kes heeme . 2
kejes[ keer Deheveer eolle hetbpeer kee 51% efnmmee nw~
The company has been carrying out the rolling and weekly
settlements of trades executed by member brokers operating
on the Exchange, BOISL is also a Depository Participant (DP)
of both the Depositories viz. the National Securities Depository
Ltd. (NSDL) and the Central Depository Services (India) Ltd.
(CDSL) and provides depository services to the clearing
members and investors. BOISL is the first Securities Clearing
House in the country to have been awarded the ISO 9001:2000
ISO Certification.
en kebheveer SkemeWpe ceW heefjeeueve kejves Jeeues meome yeeskejeW eje efkeS ieS meewoeW
keer jesefuebie SJeb meehleeefnke efveheeve kej jner nw~ yeerDeesDeeF&SmeSue vesMeveue
efmekeetefjerpe ef[hee@efpejer efue., (SveSme[erSue) SJeb mesvûe ef[hee@efpejer meefJe&mespe
(Fbef[ee) efue., (meer[erSmeSue) oesveeW ef[hee@efpeefjeeW kee ef[hee@efpejer menYeeieer ([erheer)
Yeer nw Deewj en meceeMeesOeve meomeeW SJeb efveJesMekeeW kees ef[hee@efpejer mesJeeSB GheueyOe
kejelee nw~ yeerDeesDeeF&SmeSue osMe kee Ssmee henuee eefleYetefle meceeMeesOeve ie=n nw,
efpemes DeeF&SmeDees 9001-2000 DeeF&SmeDees eceeCeve mes hegjmke=le efkeee ieee nw~
yeerDeesDeeF&SmeSue ves Je<e& 2008-09 ceW Deefpe&le . 531.93 ueeKe keer leguevee ceW Je<e&
2009-10 kes oewjeve . 709.27 ueeKe kee efveJeue ueeYe Deefpe&le efkeee nw~
BOISL earned a net profit of Rs. 709.27 lacs during 2009-10 as

against Rs. 531.93 lacs earned during 2008-09.
Yeejleere eefleYetefle Jeeheej efveiece efue. (SmeermeerDeeF&)
Securities Trading Corporation of India Ltd. (STCI)
SmeermeerDeeF& efue., osMe kee Ske ecegKe eeecejer [eruej Lee efpemes meefee meskeW[jer
ceekex kes efJekeeme kes ceeOece mes efieu SJeb Deve $e+Ce eefleYetefle yeepeej kees Jeeheke
yeveeves kes GsMe mes 1999 ceW ecegKe efJelleere mebmLeeveeW Deewj yeQkeeW kes meeLe Yeejleere
efj]peJe& yeQke eje eJeefle&le efkeee ieee nw~ SmeermeerDeeF& efpemekeer eolle hetbpeer .380
kejes[ nw, yeQke Dee@@]He Fbef[ee 29.96% Oeeefjlee kes meeLe meyemes ye[e Skeue
MesejOeejke nw~ en kebheveer Yeejleere meveoer uesKeekeej mebmLeeve kes uesKeebkeve
ceeveke 21 (SSme-21) kes Devegmeej yeQke keer meneesieer kebheveer nw~
STCI Ltd. was one of the leading Primary Dealers in the country,
It was established in 1999 with the objectives of widening the
gilt and other debt security market through development of a
vibrant secondary market. Bank of India with 29.96% holding is
the single largest stakeholder in STCI having Paid Up Capital of
Rs.380 crore. The Company is an associate company of the
Bank in terms of Accounting Standards 21 (AS-21) of the
Institute of Chartered Accountants of India.
With growing perception that Primary Dealership by itself is no
longer an attractive business, STCI decided to hive off the
Primary Dealership business to its new subsidiary namely STCI
Primary Dealer Ltd. which commenced its operations from
25th June 2007. The Subsidiary which started on a cautious
note has made steady progress since then.
Fme ye{leer OeejCee kes heefjes#e ceW efke eeecejer [eruejefMehe Deheves Deehe ceW keesF&
Deeke<e&ke JeJemeee veneR jne, SmeermeerDeeF& ves eeFcejer [eruejefMehe keejesyeej Deheveer
veF& meneeke kebheveer SmeermeerDeeF& eeFcejer [eruej efue. kees osves kee efveCe&e efkeee
nw, efpemeves Dehevee keee& 25 petve, 2007 mes Meg efkeee nw~ Fme meneeke kebheveer ves
Dehevee keee& meleke&lee mes Meg efkeee nw, leye mes efveeefcele eieefle keer nw~
yeQke keer meneeke kebheefveeeW kes efvecee&Ce kes heMeele SmeermeerDeeF& ves DeeF&yeerDees
efveefOe, ceeefpe&ve efveefOe, heCe mJehe YeeJeer keejesyeej, Deeefmle eyebOeve, ueIeg DeJeefOe
keeheexjs/meerheer $e+Ce ceW efveJesMe, FefkeJeer keejesyeej Deeefo ieefleefJeefOeeeb eejbYe keer~
After formation of subsidiary, STCI took up activities of IPO

funding, margin funding, commodity future trading, Asset
Management, investments in short term corporate loans / CP,
equity trading etc.
efJelle Je<e& 2009-10 kes oewjeve SmeermeerDeeF& kee kej Ghejeble ueeYe . 19.98
kejes[ nw~
During the year FY 2009-10, STCI has made a PAT of Rs.19.98

crore.
55
mej oeF& Feer ueeFHe FbMeesjWme keb. efue. (Smeet[erSueDeeF&meer)
Star Union Dai-ichi Life Insurance Company Ltd. (SUDLIC)
yeQke Dee@@]He Fbef[ee, etefveeve yeQke Dee@@]He Fbef[ee SJeb oeF&-Feer cetegDeue ueeF&He
FbMeesjWme kebheveer, peeheeve ves Je=efMeerue yeercee yeepeej kee ueeYe uesves leLee osMe ceW
eejeW Deesj Hewues Deheves ieenkeeW kees efJeMJemeveere iegCeJellee yeercee GheueyOe kejves kes
efueS mej etefveeve oeF&-Feer ueeF&He FbMeesjWme kebheveer ieef"le keer nw~ kebheveer ves
HejJejer, 2009 mes yeercee keejesyeej eejbYe efkeee nw~ kebheveer keer eolle hetbpeer ceW
yeerDeesDeeF& kee .250.00 kejes[ kee 51% DebMe nw~
Bank of India, Union Bank of India and Dai-Ichi Mutual Life

Insurance Company, Japan have formed Star Union Dai-Ichi
Life Insurance Company to take advantage of the growing
insurance market and to provide quality assured insurance to
its clients spread across the length and breadth of the country.
The company has commenced insurance business since
February 2009. BOI holds 51% in the Companys paid up
Capital of Rs.250.00 crores.
kebheveer ceW yeQke Dee@@]He Fbef[ee keer Oeeefjlee 51% nw, peyeefke etefveeve yeQke kee efnmmee
23% leLee oeF&-Feer ueeFHe FbMeesjWme kebheveer, peeheeve keer Oeeefjlee 26% nw~
mebegkele Gheece kejej keer Melees kes Devegmeej yeQke ves Deheveer 3% Oeeefjlee etefveeve
yeQke kes he#e ceW DeblejCe kejvee emleeefJele efkeee nw~
The Bank holds 51% stake in the company whereas Union

Bank holds 23% stake and Dai-ichi Mutual Life Insurance
Company, Japan holds 26%. In terms of the Joint Venture
Agreement the Bank has proposed transfer its 3% stake in
favour of Union Bank.
cenlJehetCe& efveJesMe/ie"pees[
STRATEGIC INVESTMENT / ALLANCES
meWûe ef[hee@efpejer meefJe&mespe (Fbef[ee) efue. (meer[erSmeSue)
Central Depository Services (India) Ltd. (CDSL)
en kebheveer yebyeF& me@ke SkemeeWpe, cegbyeF& eje yeQke Dee@@]He Fbef[ee Je Deve yeQkeeW kes
meeLe 1997 ceW eJeefle&le keer ieF& Leer~ meer[erSmeSue kees eJeefle&le kejves kee cegKe
GsMe efmehme kes ef[ceserkejCe keer ieefle ceW Je=ef Je hetbpeer yeepeej ceW efveJesMekeeW keer
menYeeefielee ye{eves Deewj osMe keer efleere ef[hee@efpejer kes he ceW Ske eeflemheOee&lceke
JeeleeJejCe efveefce&le kejvee Lee~ meer[erSmeSue keer . 104.50 kejes[ keer eolle hetbpeer
ceW yeQke kee efnmmee 9.57% nw~ meer[erSmeSue ves efJeeere Je<e& 2007-08 SJeb 2008-09
ceW 10% ueeYeebMe kee Yegieleeve efkeee nw~
The Company was promoted in 1997 by the Bombay Stock

Exchange, Mumbai and Bank of India along with other Banks.
The main objective of promoting CDSL, was to accelerate the
pace of dematerialization of scrips, bring wide participation of
investors in the capital market and to create a competitive
environment as countrys second depository. Bank holds 9.57%
stake in the paid up capital of Rs.104.50 crore of CDSL. CDSL
has paid 10% dividend in FY 2007-08 & 2008-09.
SSmeDeejF&meer (Fbef[ee) efue.

kebheveer kees etefve ^m Dee@@]He Fbef[ee kes efJeefveefo&< Gheece kes he ceW eefleYeteflekejCe
Deewj Deeefmle hegvej&evee keee&keueehe kejves kes efueS eJeefle&le efkeee ieee Lee~ kebheveer
kees efJelleere Je<e& 2004-05 kes Glleje& ceW mejHesmeer Ske, 2002 kes Debleie&le Yeejleere
efj]peJe& yeQke eje hebpeerkejCe kee eceeCehe$e efoee ieee Lee Deewj leye mes kebheveer ves
hetCe&hesCe keee& kejvee Meg efkeee~ yeQke keer . 27.06 kejes[ keer FefkeJeer hetbpeer
ceW etefve ^m Dee@]He Fbef[ee kes efJeefMe< Gece eje DeefOekeej njCe kes ceeOece mes
10.51% mes 26.02% leke kebheveer ves Deheves efveJesMe ceW Je=ef keer nw~
ASREC (India) Ltd.

The Company was floated by the Specified Undertaking of the
Unit Trust of India to undertake securitization and asset
reconstruction activities. The company was granted Certificate
of Registration by RBI under the SARFAESI Act, 2002 in the
second half of FY 2004-05 and has since commenced fullfledged operation. Bank has increased its investment in the
company from 10.51% to 26.02% through divestment by
Specified Undertaking of the Unit Trust of India, in the equity
capital of the company which is Rs. 27.06 crores.
$e+Ce Deemetevee yetjes (Yeejle) efue. (meerDeeF&yeerDeeF&Sue)
Credit Information Bureau (India) Ltd.(CIBIL)
$e+Ce Deemetevee yetjes osMe kee henuee $e+Ce Deemetevee yetjes nw, efpemes yeQefkebie Deewj
efJelleere mesJee #es$e kees $e+Ce metevee Deewj peesefKece efJeMues<eCe mesJeeSB osves kes efueS
Deiemle 2000 ceW efveieefcele efkeee ieee~ kebheveer ves Deheves GheYeeskelee yetjes heefjeeueve
efJelleere Je<e& 2004-05 ceW SJeb JeeefCeefpeke yetjes heefjeeueve 2006-07 kes oewjeve
eejbYe efkees~ yeQke ves Je<e& 2005-06 kes oewjeve kebheveer keer FefkeJeer Mesej hetbpeer ceW
5% kee DeefOeienCe efkeee Deewj oesveeW kes hejmhej meneesie mes Des keee& heefjCeece
efceueWies~
CIBIL is the first credit information bureau in the country,

incorporated in August, 2000 for providing credit information
and risk analysis services to the Banking and Financial services
sectors. The company launched its consumer bureau operations
in FY 2004-05 and commercial bureau operations during 200607. Bank acquired a stake of 5% in the equity share capital of
the company during 2005-06 and expects to derive synergies
through its association with the company.
ceuer keceesef[er SkemeeWpe Dee@@]He Fbef[ee efue. (ScemeerSkeme)
Multi Commodity Exchange of India Ltd. (MCX)

MCX is a new generation multi commodity exchange undertaking
future trading in multi commodities at the national level. The
Exchange commenced operation during FY 2004-05 and within
a short span has come up as Indias No. 1 Commodity
ScemeerSkeme veF& heer{er kee je<êre mlej hej Jeeoe ^sef[bie kejves Jeeuee yeng efpevme
SkemeeWpe nw~ SkemeeWpe ves efJelleere Je<e& 2004-05 ceW keee& eejbYe efkeee SJeb ueIeg
DeJeefOe kes Yeerlej Yeejle kes eLece keceesef[er SkemeeWpe kes he ceW Dehevee mLeeve
56
yeveeee nw~ Deye Fmes efJeMJe kes ehe yegefueeve SJeb yesme cesue SkemeeWpe ceW efievee peelee
nw~ yeQke kee ScemeerSkeme keer hetbpeer ceW ecegKe keceesef[er SkemeeWpe ceW mes nke kes meeLe
meneesieer nesves keer ef mes FefkeJeer menYeeefielee kes he ceW 2% kee meeceeve efnmmee
nw~ yeQke yegefueeve SkemeeWpe MeeKee kes ceeOece mes SkemeeWpe kes yeQke meceeMeesOeve
keeees kees Yeer mebYeeuelee nw~ ScemeerSkeme ves efJelleere Je<e& 2008-09 kes efueS 50%
ueeYeebMe kee Yegieleeve efkeee nw~
Exchange. It now figures in the worlds Top Bullion and Base

Metal Exchange. Bank has a nominal stake of 2% by way of
equity participation in the capital of MCX with a view to be
associated with one of the major commodity exchanges. Bank
also handles clearing bank functions of the exchange through
Bullion Exchange Branch. MCX paid a dividend of 50% for the
FY 2008-09.
vesMeveue keesuesjue cewvespeceW meefJe&mesme efue. (SvemeerSceSmeSue)

vesMeveue keesuesjue cewvespeceW meefJe&mesme efue. kees vesMeveue keceesef[er SJeb [sefjJesefJpe
SkemeeWpe efue. eje eJeefle&le efkeee ieee nw~ Fmekees efoveebke 28.09.2004 kees
eefleYetefleeeW SJeb keceesef[erpe nsleg megj#ee, eyebOeve leLee efveeb$eCe kes efueS keesuesjue
eyebOeve mesJeeSb eewvvele kejves leLee eoeve kejves nsleg efveieefcele efkeee ieee Lee~ en
keceesef[er SkemeeWpe hej ^s[ kes efJekeeme nsleg efJeefYevve mesJeeSb leLee efmekeetefjefpe SJeb
keceesef[erpe Fleeefo kee cetueebkeve iesef[bie, FvMegDeefjbie, meskeegefjbie, meseEjie,
ef[efm^yetefbie, efkeueDeefjbie SJeb HeejJee\[ie kee keee& kejlee nw~ yeQke keer kebheveer
FefkeJeer hetbpeer ceW 10.17% efnmmesoejer (hees 3 kejes[) nw~ Fme lejn en yeQke kees
SvemeerSceSmeSue kes meeLe Deheves mebyebOeeW kes eueles Gvekes meomeeW Deewj ieenkeeW kees
esef[ osves kee DeJemej eehle neslee nw~
National Collateral Management Services Ltd. (NCMSL)
SmeSceF& jsefbie SpeWmeer Dee@@]He Fbef[ee efue. (SmeSceF&DeejS)
SME Rating Agency of India Ltd. (SMERA)
National Collateral Managements Services Ltd. is promoted by

the National Commodity and Derivates Exchange Ltd. (NCDEX).
It was incorporated on 28.9.2004 to promote and provide
collateral management services for securing, managing and
controlling securities and commodities. It offers various services
for the development of trades on commodity exchange such as
valuation, grading, insuring, securing, storing, distributing,
clearing and forwarding of securities and commodities etc.
Bank holds a stake of 10.17% (Rs.3 crore) in the equity capital
of the company, thus providing opportunities to the bank to
harness its association with NCMSL for credit lines to its
members and clients.
SMERA was set up during FY 2005-06 by SIDBI in association

with Dun & Bradstreet, one of the leading credit rating agencies.
SMERAs primary objective is to provide comprehensive,
transparent and reliable ratings which would facilitate greater
and easier flow of credit to SME sector. Bank has a nominal
stake of 4% in the equity capital of the company.
Ske ecegKe $e+Ce mlejebkeve Spesvmeer [ve Sb[ yew[mêr kes meneesie mes efme[yeer eje
efJelleere Je<e& 2005-06 kes oewjeve SmeSceF&DeejS keer mLeehevee keer ieF&~ SmeSceF&DeejS
kee ecegKe GsMe Ske Jeeheke, heejoMeer& Deewj efJeMJemeveere mlejebkeve eoeve kejvee
nw efpememes SmeSceF& #es$e kees ye[er cee$ee ceW Deewj Deemeeveer mes $e+Ce GheueyOelee nesieer~
yeQke keer kebheveer keer FefkeJeer hetbpeer ceW veececee$e 4% Oeeefjlee nw~
Recent Investments
vees efveJesMe
During last financial year i.e. 2009-10 Bank has invested in the
following companies as Strategic Investments :
efJeiele efJelleere Je<e& DeLee&le 2009-10 kes oewjeve yeQke ves cenlJehetCe& efveJesMe kes he ceW
efvecveefueefKele kebheefveeeW ceW efveJesMe efkeee nw :
ScemeerSkeme me@ke SkemeeWpe efue. : ceuer keceesef[er SkemeeWpe efue. eje
eesvvele me@ke SkemeeWpe, yeQke ves . 25 kejes[ (4.6% Oeeefjlee) kee efveJesMe
efkeee nw~
etveeF&s[ me@ke SkemeeWpe efue. - yeQke ves me@ke SkemeeWpe ceW .7.50 kejes[
(0.05% Oeeefjlee) kee efveJesMe efkeee nw~
FefkeJeHewkeme esef[ FvHecexMeve meefJe&mesme efue. - $e+Ce peevekeejer GheueyOe

kejeves nsleg FefkeJeHewkeme FbjvesMeveue efue. etSmeS eje eesvvele kebheveer/yeQke ves
kebheveer keer . 75 kejes[ keer hetbpeer ceW 3.5% Oeeefjle eehle keer nw~
et.Jeer.Smes jerkebm^keMeve keb. efue. - SmeSceF& #es$e ceW SveheerS kes hegveie&"ve
nsleg neue ner ceW mLeeefhele veF& efouueer efmLele kebheveer/yeQke ves .15 ueeKe kee
Ske ueIeg efveJesMe efkeee nw~
Deve m^ssefpeke FvJesmceW

Ghee&gkele meteerye ye=nle cenlJehetCe& efveJesMe kes DeueeJee efkeueeefjbie keeheexjsMeve Dee@@He
Fbef[ee (.0.50 kejes[), Sieerkeuejue HeeeveWme keeheexjsMeve efue.
(.1.26 kejes[), efme[yeer (.45.30 kejes[), tefjpce HeeeveWme keeheexjsMeve efue.
MCX Stock Exchange Ltd. A stock exchange promoted

by Multi Commodity Exchange Ltd. Bank has made an
investment of Rs. 25 crs. (4.6% stake)
United Stock Exchange Ltd. Bank has invested

Rs. 7.50 crores (0.05% stake) in the Stock exchange.
Equifax Credit Information Services Ltd. A company

promoted by Equifax International Ltd., USA, for providing
credit information. Bank has taken up 3.5 % stake in the
Rs. 75 crores Capital of the company.
U. V. Asset Reconstruction co. Ltd. A recently established

New Delhi based company for reconstruction of NPAs in
SME sector. Bank has made a small investment of
Rs. 15.00 lakhs.
Other Strategic Investments

Apart from the above listed major Strategic Investments Bank
also has strategic investments in Clearing Corporation of India
(Rs. 0.50 crs.) Agricultural Finance Corporation Ltd.
57
(.2.67 kejes[), meWûe Jesej neGefmebie keeheexjsMeve efue. (.1.11 kejes[),

SceheermeerDeesSve (.0.16 kejes[), SeDeeF&ScemeerDeesSve (.1500/-),
SeSDeej[erDeeF&meerDeeF&Sve (.10,000/-), SceDeeF&ermeerDeesSve (.40,000/-),
SveDeeF&ermeerDeesSve (.20000/-) Deeefo ceW Yeer yeQke kee cenlJehetCe& efveJesMe nw~
(Rs. 1.26 crs.), SIDBI (Rs. 45.30 crs.), Tourism Finance

Corporation Limited (Rs. 2.67 crs.), Central Ware Housing
Corporation Ltd (Rs. 1.11 crs.)., MPCON (Rs. 0.16 crs.),
HIMCON (Rs. 15,00/-.), HARDICIN (Rs. 10,000/-),MITCON
(Rs. 40,000/-), NITCON (Rs. 20,000/-) etc.
Fb[es peeefcyeee yeQke efue. (DeeF&pes[yeer)
Indo Zambia Bank Ltd. (IZB)
Fb[es peeefcyeee yeQke efue. leerve Yeejleere yeQkeeW eLee yeQke Dee@@]He Fbef[ee, yeQke Dee@@]He
ye[ewoe, mesvûe yeQke Dee@@]He Fbef[ee Deewj peeefcyeee mejkeej kee Ske mebegkele Gece
nw~ eleske Yeejleere yeQke kes heeme 20% Mesej hetbpeer Oeeefjlee nw, peyeefke peeefcyeee
mejkeej keer Mesej hetbpeer Oeeefjlee 40% nw~ Fb[es-peeefcyeee yeQke efue. meHeue mebegkele
Gece kee Ske yeef{]ee GoenjCe nw~ Fmes oes efYevve efce$eJele ieCejepeeW peeefcyeee
ieCejepe mejkeej Deewj Yeejle mejkeej kee mebj#eCe efceuee ngDee nw~
IZB is a joint venture of three Indian Banks viz. Bank of India,

Bank of Baroda, Central Bank of India and Government of
Zambia. Each of the Indian Banks holds 20% of the share
capital, whereas Government of Zambia holds 40% of the share
capital. Indo-Zambia Bank Ltd. is a fine example of a successful
joint venture. It enjoys the patronage of two friendly republics,
the Government of the Republic of Zambia and the Government
of India.
heerer yeQke mJeosMeer eryeerkes, Fb[esvesefMeee
PT Bank Swadesi Tbk, Indonesia
yeQke ves efJelle Je<e& 2007-08 kes oewjeve Yeejleere .3.77 kejes[ kee heerer yeQke
mJeosMeer eryeerkes ceW 76% efnmmee Deefpe&le efkeee~ heerer yeQke mJeosMeer eryeerkes efveosMeke
ceb[ue ceW yeQke kes leerve efveosMeke nQ~
During FY 2007-08 the Bank acquired a stake of 76% in PT

Bank Swadesi Tbk for a total consideration of Indian Rs.3.77
crores. The Bank has three Directors on the Board of PT Bank
Swadesi Tbk.
yeQke Dee@]He Fbef[ee lebpeeefveee efueefces[
BANK OF INDIA (TANZANIA) LTD.
yeQke Dee@@]He Fbef[ee lebpeeefveee efueefces[ hetCe& he mes yeQke keer Deheveer Deveg<ebieer nw
efpemeves efoveebke 16 petve, 2008 mes oej-S-meueece ceW henueer MeeKee kes meeLe
heefjeeueve DeejbYe efkeee nw~ yeQke kes yees[& ceW leerve efveosMeke nQ~
Bank of India (Tanzania) Ltd. is a wholly owned subsidiary of

the Bank and has commenced operations on 16th June 2008
with first branch at Dar-Es-Salaam. The Bank has three
Directors on the Board.
Oejesnj FceejleW
HERITAGE BUILDINGS
yeQke kees Deheveer oes Oejesnj FceejleeW Heueesje HeeTbsve, Hees& cegbyeF& SJeb Sefueme efyepe,
Denceoeyeeo kes mJeeefcelJe hej ieJe& nw~
The Bank has the distinction of proud ownership of two Heritage

Buildings at Flora Fountain, Fort, Mumbai & Ellis Bridge,
Ahmedabad.
efveosMeke kes GllejoeefelJe mebyebOeer efJeJejCe
DIRECTORS RESPONSIBILITY STATEMENT
efveosMekeieCe 31 ceee&, 2010 kees meceehle Je<e& kes efueS efvecveefueefKele Jeeef<e&ke uesKes
keer hegef kejles nQ~
The Directors confirm that in the preparation of the annual

accounts for the year ended March 31, 2010.
uesKee ceW ueeiet nesves Jeeues ceevekeeW kee Devegheeueve efkeee ieee nw Deewj eefo
GmeceW keesF& Deblej nw, lees Gmekes efuees Gefele mhe<erkejCe efoee ieee nw~
Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej uesKee-veerefleeeW kees yeveeee
ieee nw Deewj Gvekee ke[eF& mes heeueve nes jne nw~
31 ceee&, 2010 kees meceehle Je<e& nsleg efoKeeS ieS ueeYe Je efJelleere Je<e&
keer meceeefhle hej yeQke kes ceeceueeW keer efmLeefle kee JeemleefJeke leLee eLeeLe&
efe$eCe kejves nsleg leke&mebiele leLee efJeJeskehetCe& efveCe&e leLee Deekeueve efkeS
ieS nQ~
Yeejle ceW yeQke mebeeueve kes efueS yeveees ieS keevetveeW Deewj efveeceeW kes eeJeOeeveeW
kes Devegmeej Deeleve uesKee DeefYeuesKe kes jKe-jKeeJe ceW Gefele Deewj heee&hle
meeJeOeeveer yejleer ieeer nw Deewj
uesKes eeefuele eefeee ceoeW kes DeeOeej hej leweej efkeS ieS nQ~
58
The applicable accounting standards have been followed

along with proper explanation relating to material
departures, if any;
The accounting policies, framed in accordance with the

guidelines of the Reserve Bank of India, were consistently
applied;
Reasonable and prudent judgement and estimates were

made so as to give a true and fair view of the state of
affairs of the Bank at the end of the financial year and of
the profit of the Bank for the year ended on March 31,
2010;
Proper and sufficient care was taken for the maintenance

of adequate accounting records in accordance with the
provisions of applicable laws governing banks in India,
and
The accounts have been prepared on a going concern

basis.
keeheexjs DeefYeMeemeve
CORPORATE GOVERNANCE
Banks Philosophy on code of Governance :
efveeb$eCe mebefnlee hej yeQke keer efJeeejOeeje

yeQke keer keeheexjs efveeb$eCe efJeeejOeeje MesejOeejke kes cetue kees ye{eves nsleg
eeemejle jnles ngS, Deheves keejesyeejer mebeeueve ceW vewefleke JeJenej kes eefle hetCe&leee
eefleye nw~ yees[&, keee&heeueke SJeb Deve keee&keeefjeeW kes Deehemeer mebyebOe Fme Yeebefle
Iegues-efceues nQ efke GvnW Deueie-Deueie kejkes osKevee keef"ve nw~ yeQke Ge ekeerkejCe
ceevekeeW leLee heejoefMe&lee kes eefle Yeer keefye nw~ yesnlej keee&eCeeueer kes he ceW
yeQke ves Deheves keejesyeej kes eleske henuet keer efveiejeveer kes efueS efJeefYevve yees[&
meefceefleeeb yeveeeer nQ~
The Banks corporate governance philosophy is woven around

its total commitment to ethical practices in the conduct of its
business, while striving to enhance shareholders value. The
interrelation between the Board, the executives and other
functionaries is so configured as to have distinctly demarcated
roles and improved corporate performance. The Bank is also
committed to following high disclosure standards and
transparency. In line with the best practices, the Bank has
formed various committees of the Board to monitor every
aspect of business.
efveosMeke ceb[ue
Board of Directors :
yeQke keer mLeehevee mecee mecee hej eLee mebMeesefOele yeQkekeejer kebheveer (GheeceeW kee
Depe&ve Deewj DeblejCe) DeefOeefveece, 1970 kes DeOeerve keer ieeer nw~ yeQke kes keejesyeej
Deewj keee& kee meeceeve DeOeer#eCe, efveosMeve Deewj eyebOeve kee keee& efveosMeke yees[&
kes heeme jnlee nw efpemekeer DeOe#elee, DeOe#e SJeb eyebOe efveosMeke eje keer
peeleer nw~
The Bank is constituted under the Banking Companies

(Acquisition and Transfer of Undertakings) Act, 1970 as
amended from time to time. The general superintendence,
direction and management of the affairs and business of the
Bank is vested in the Board of Directors presided over by the
Chairman and Managing Director.
DeOe#e SJeb eyebOe efveosMeke Deewj keee&heeueke efveosMekeeW keer efveegefe keWere mejkeej
eje keer peeleer nw~ meceer#eeOeerve Je<e& kes oewjeve ceb[ue ceW efvecveefueefKele meome
meefcceefuele jns :-
The Chairman & Managing Director and the Executive Directors

are appointed by the Central Government. During the year
under review the composition of the Board was as under:-
eer Deeueeske efceee

(05.08.2009 mes)
Shri Alok Kumar Misra

(From 05.08.2009)
Chairman & Managing

Director
eer er.Sme.veejeeCemeeceer
(31.05.2009 leke)
Shri T.S.Narayanasami
(Upto 31.05.2009)
Chairman & Managing

Director
Shri B.A.Prabhakar
Executive Director
eer yeer.S.eYeekej
keee&heeueke efveosMeke
Shri M.Narendra
Executive Director
Shri Tarun Bajaj
Nominee of the Central

Government
Shri A.V. Sardesai
Nominee of Reserve Bank

of India
Shri K.S. Sampath
Part-Time Non-Official
Director
eer Sce. vejsv
eer leCe yepeepe
keWere mejkeej kes veeefceleer
eer S.Jeer.mejosmeeF&
Yeejleere efj]peJe& yeQke kes veeefceleer
eer kes.Sme.mebhele
DebMekeeefueke DeMeemekeere efveosMeke
eer FvsMe efJeece efmebn
Shri Indresh Vikram Singh
[e@. Meeblee eeJe[e
Director
Dr. Shanta Chavda
eer keceue kes. ieghlee

(12.10.2009 leke)
Director
eer Deefcele kegceej ceesleeeo
iewj-keeceieej kece&eejer efveosMeke
Shri Kamal K. Gupta

(Upto 12.10.2009)
Director
Shri Amit Kumar Motayed
eer jecesMJej emeeo

(31.07.2009)
keeceieej kece&eejer efveosMeke
Non-Workmen Employee
Director
eer Sce.Sve.ieesheerveeLe
MesejOeejke efveosMeke
Shri Rameshwar Prasad

(Upto 31.07.2009)
Workmen Employee
Director
eer ekeeMe heer.ceeuee
Shri M.N. Gopinath
Shareholder Director
Shri Prakash P. Mallya
eer heer.Sce.efmejepegerve
Shri P.M. Sirajuddin
59
All directors, other than the Chairman & Managing Director and
the Executive Directors, are non-executive Directors on the
Board. The Directors representing shareholders of the Bank
other than the Central Government and the part time non official
Directors are appointed by the Central Government and
nominee of Reserve Bank of India are independent directors
within the meaning of Clause 49 of the Listing Agreement. None
of the Directors is a relative of other Director.
DeOe#e SJeb eyebOe efveosMeke Deewj keee&heeueke efveosMekeeW kees es[kej ceb[ue ceW Mes<e
meYeer efveosMeke iewj-keee&heeueke efveosMeke nQ~ keWere mejkeej eje efveegkele
DebMekeeefueke DeMeemekeere efveosMekeeW kes DeueeJee keWere mejkeej Deewj MesejOeejkeeW
kee eefleefveefOelJe kejves Jeeues efveosMeke Je efj]peJe& yeQke Dee@@]He Fbef[ee kes eefleefveefOe
efveosMeke meteerkejCe kejej kes KeC[ 49 kes DeLe& kes Debleie&le mJeleb$e efveosMeke nQ~
keesF& Yeer efveosMeke Deve efkemeer efveosMeke kee mebyebOeer veneR nw~
Je<e& kes oewjeve yeQke ceW keee&ienCe kejves Jeeues efveosMekeeW kee mebef#ehle heefjee
eer Deueeske kegceej efceee, DeOe#e SJeb eyebOe efveosMeke
Brief Profile of Shri Alok Kumar Misra, Chairman &

Managing Director who joined the Bank during the year
eer Deueeske kegceej efceee je<êre cesefj mkee@uej Les SJeb eer efceee ueKeveT
efJeMJeefJeeeuee mes meebefKekeer ceW mveelekeesllej (Sce.Sme.meer.) nQ~ Fmekes Deefleefjkele,
GvneWves efJeefYevve JeeJemeeefeke eesielee neefmeue keer nw, pewmes keeefce&ke eyebOeve ceW
mveelekeesllej ef[hueescee, meerSDeeF&DeeF&yeer, Hesuees Dee@@He oer meef&HeeF&[ Fbmeret
Dee@@He yeQkeme& Dee@He mkee@ueW[ (SHemeerDeeF&yeerSme), Hesuees Dee@@He oer peeefcyeeve
Fbmeret Dee@@He yeQkeme& (SHePes[DeeF&yeer), DemeesefmeS Dee@@He Deem^sefueeve Fbmeret
Dee@@He yeQefkebie Sb[ HeeeveWme (SSDeeF&yeerSHe)
Shri Alok Kumar Misra was National Merit Scholarship holder

and is M.S.c. (Statistics) from Lucknow University. Additionally,
he has various professional qualifications to his credit namely
Post Graduate Diploma in Personnel Management, Certified
Associate of Indian Institute of Bankers (CAIIB), Fellow of the
Certified Institute of Bankers of Scotland (FCIBS), Fellow of the
Zambian Institute of Bankers (FZIB), Associate of Australasian
Institute of Banking & Finance (AAIBF).
eer efceee ves peveJejer, 1974 ceW heefjJeer#ee DeefOekeejer kes he ceW yeQke Dee@@]He Fbef[ee
ceW mesJeeienCe keer leLee GvneWves efJeosMe ceW Fb[es peebefyeee yeQke leLee yeQke kes Deeeespeve
SJeb Debleje&<êre efJeYeeie meefnle MeeKeeDeesb Deewj eMeemekeere keeee&ueeeW ceW efJeefYevve
cenlJehetCe& heoeW hej keee& efkeee~
Shri Misra joined Bank of India in January, 1974 as a

Probationary Officer and worked in various capacities at
branches and administrative offices including Planning and
International Division of the Bank in India and overseas at Indo
Zambia Bank.
eer Deeueeske kegceej efceee ves 5 Deiemle, 2009 mes yeQke Dee@@]He Fbef[ee kes DeOe#e SJeb
eyebOe efveosMeke kes he ceW keee&Yeej ienCe efkeee~ eer efceee Jele&ceeve efveegefe mes
hetJe& Deesefjebue yeQke Dee@@He kee@ceme& kes DeOe#e SJeb eyebOe efveosMeke Les~ eer efceee 24
ceee&, 2006 mes 3 petve, 2007 leke kewveje yeQke kes keee&heeueke efveosMeke SJeb 4 petve,
2007 mes Deesefjebue yeQke Dee@@He kee@ceme& kes DeOe#e SJeb eyebOe efveosMeke kes heo hej
heomLe jns~
Shri Alok Kumar Misra held the post of the Executive Director of
Canara Bank from 24th March 2006 to 3rd June 2007 and the
Chairman & Managing Director of Oriental Bank of Commerce
from 4th June 2007. Shri Misra has taken over as the Chairman
and Managing Director of Bank of India with effect from
5th August, 2009.
efveosMekeeW kes Deve efJeJejCe

OTHER PARTICULARS OF DIRECTORS
efveosMekeeW kes veece

Name of Directors
1.
yeQke kes FefkeJeer efveosMeke kes he ceW efJeMes<e%elee kee #es$e

MesejeW keer Oeeefjlee efveegefe keer leejerKe
Holding of
Banks Equity
shares
Date of
Appointment
as Director

Shri Alok K. Misra
Area of
Expertise
yeQefkebie
400
05.08.2009
Banking
Deve kebheefveeeW ceW efveosMeke heo

Directorships of other
Companies
i)
Yeejleere Deeeeleefveee&le yeQke
ii)
yeerDeesDeeF& MesejneseEu[ie efue.
i)
Export Import Bank of

India
ii) BOI Shareholding Ltd.
60
yees[& meefceefle kes meome

Member of Board
Committees
meome
DeOe#e
Member
Chairman

Name of Directors
2.

Holding of
Banks Equity
shares
Date of
Appointment
as Director
eer yeer.S. eYeekej
Area of
Expertise
yeQefkebie

Companies

Member of Board
Committees
meome
DeOe#e
Member
Chairman
New India Assurance

Co. Ltd
Agriculture Insurance
Company of India Ltd.
Irrigation & Water
Resources Finance
Corporation Ltd.
General Insurance
Corporation of India
United India Insurance
Co. Ltd.
SSmeDeejF&meer (Fb) efue.

yeerDeesDeeF& MesejneseEu[ie efue.
iii) yeerDeesDeeF& lebpeeefveee efue.
iv) mej-etefveeve oeF&-Feer ueeFHe
FbMeesjWme kebheveer efue.
v) heer.er. yeQke mJeosMeer eryeerkes.
i)
ii)
Shri B.A. Prabhakar
3.
eer Sce.vejsv
Shri M. Narendra
4.
15.10.2008
06.11.2008
eer leCe yepeepe
Banking
i)
ii)
iii)
iv)
ASREC (India) Ltd.

BOI Shareholding Ltd.
BOI Tanzania Ltd.
Star Union Dai-ichi Life
Insurance Company Ltd.
v) P.T.Bank Swadeshi Tbk.
yeQefkebie
Fb[es peebefyeee yeQke efue.
Banking
Indo Zambia Bank Ltd.
eMeemeve
i)
ii)
iii)
iv)
i)
Shri Tarun Bajaj
05.07.2007
Administration
i)
ii)
iii)
iv)
v)
5.
27.02.2007
Shri K.S. Sampath
01.01.2008
eer FbsMe Jeer. efmebn
02.01.2008
Shri A.V. Sardesai

6.
7.
eer kes.Sme.mebhele
Shri Indresh V. Singh
yeQefkebie
Banking
vet Fbef[ee FbMeesjWme keb. efue.

Seerkeuej FbMeesjWme kebheveer
Dee@He Fbef[ee efue.
SjeriesMeve Sb[ Jeej efjmeesmexme
HeeFveevme keejheesjsMeve efue.
pevejue FbMeesjWme keeheexjsMeve
Dee@]He Fbef[ee
etveeFs[ Fbef[ee FbMeesjWme
keb. efue.
efJelle Deewj uesKee

Finance &
Accounts
ke=ef<e
Agriculture
61


Name of Directors
8.
[e@. Meeblee eeJe[e
Holding of
Banks Equity
shares
Date of
Appointment
as Director
19.01.2009
Dr. Shanta Chavda

9.
10.
Area of
Expertise

Companies
meeefnle

Member of Board
Committees
meome
DeOe#e
Member
Chairman
Literature
eer S.kes.ceesleeeo
600
15.07.2008
yeQefkebie
Shri A.K. Motayed
Banking
yeQefkebie
Shri M. N. Gopinath
100
25.10.2008
Banking
i)
uee@euer meeuetMebme Sb[ efjmee&

efue.
ii)
DeeF&meerDeeF&meerDeeF& et[WefMeeue
^m keb.efue.
i)
Loyalty Solutions &

Research Ltd.
ii) ICICI Prudential Trust

Co. Ltd.
11.
eer ekeeMe heer. ceeuee
yeQefkebie
500
25.10.2008
Banking
1.
DeeF&SHemeerDeeF& efue.
2.
me@ke neseEu[ie keejheesjsMeve

Dee@]He Fbef[ee efue.
1. IFCI Ltd.
2. Stock Holding
Corporation of india Ltd.
12.
eer heer.Sce. efmejepegerve
600
25.10.2008
eMeemeve
peKeeT meeu keb. ee. efue.
Administration
Jakhau Salt Co. Pvt.Ltd.
meteerkejCe kejej kes KeC[ 49 kes Devegheeueve ceW yeQke ves kesJeue uesKee hejer#ee
meefceefle Deewj MesejOeejke efMekeeele efveJeejCe meefceefle keer DeOe#elee/meomelee
hej efJeeej efkeee nw~
In compliance of Clause 49 of the Listing Agreement the

Bank has considered the Chairmanship/Membership of the
Audit Committee and the Investors/Shareholders
Grievance committee alone.
yees[& keer yew"keeW kee mebeeueve :
Conduct of Board Meetings :
Je<e& kes oewjeve efvecveefueefKele leejerKeeW kees yees[& keer kegue 13 yew"keW Deeeesefpele keer
ieF& :
During the year, 13 Board Meetings were held on the following

dates:
29.04.2009
29.05.2009
16.06.2009
27.07.2009
12.08.2009
06.09.2009
30.09.2009
29.10.2009
14.11.2009
21.12.2009
28.01.2010
20.02.2010
25.03.2010
62
yees[& yew"keeW ceW efveosMekeeW keer GheefmLeefle kee efJeJejCe efvecveevegmeej nw :

Details of attendance of the Directors at the Board Meetings are as follows:
GheefmLeefle kee DeefYeuesKe
Gvekes keee&keeue kes oewjeve

Deeeesefpele yew"keW
Attendance Recorded
Meetings held during

their tenure
Name of Directors
Shri Alok K. Misra
Shri T.S. Narayanasami
eer yeer.S.eYeekej
Shri B.A.Prabhakar
13
13
eer Sce.vejsv
Shri M.Narendra
13
13
eer leCe yepeepe
Shri Tarun Bajaj
11
13
Shri A.V. Sardesai
13
13
eer kes.Sme.mebhele
Shri K.S.Sampath
11
13
Shri Indresh V.Singh
13
[e@. Meeblee eeJe[e
Dr. Shanta Chavda
13
13
eer kes.kes.ieghlee
Shri K.K. Gupta
eer S.kes.ceesleeeo
Shri A.K.Motayed
13
13
eer jecesMJej emeeo
Shri M.N. Gopinath
13
13
13
13
13
yees[& keer eyebOeve meefceefle
Management Committee of the Board :
yees[& keer eyebOeve meefceefle kee ie"ve yeQkekeejer kebheveer (GheeceeW kee Depe&ve Deewj
DeblejCe) DeefOeefveece, 1970 kes eeJeOeeveeW kes Devegmeej efkeee ieee nw Deewj Jen
efJelleere mJeerke=efleeeW, mecePeewleeW/yee emleeJeeW, Jeeo/Deheerue oeej kejves Deeefo kes
mebyebOe ceW yees[& kees eehle meYeer DeefOekeejeW kee eeesie kejleer nw~ eLee efoveebke
31.03.2010 kees Fme meefceefle ceW 8 meome Les efpeveceW DeOe#e SJeb eyebOe
efveosMeke, 2 keee&heeueke efveosMeke, meveoer uesKeekeej efveosMeke, Yeejleere efj]peJe&
yeQke kes veeefceleer Deewj 3 DebMekeeefueke DeMeemekeere iewj-keee&heeueke efveosMeke
Meeefceue nQ~
Je<e& kes oewjeve yees[& eyebOeve meefceefle keer efvecveefueefKele leejerKeeW kees 22 yew"keW
ngF& :
The Management Committee of the Board is constituted as per

the provisions of the Banking Companies (Acquisition and
Transfer of Undertakings) Act, 1970 and it exercises all the
powers vested in the Board in respect of financial sanctions,
compromises/write off proposals and filing of suits/appeals etc.
As on 31.3.2010 it comprised of 8 members consisting of the
Chairman and Managing Director, 2 Executive Directors,
Chartered Accountant Director, nominee of RBI and 3 part time
non-official Directors.
The Management Committee of the Board met 22 times
during the year on the following dates:
23.04.2009
06.05.2009
28.05.2009
15.06.2009
26.06.2009
21.07.2009
14.08.2009
26.08.2009
22.09.2009
13.10.2009
30.10.2009
13.11.2009
30.11.2009
22.12.2009
30.12.2009
20.01.2010
29.01.2010
13.02.2010
24.02.2010
12.03.2010
22..03.2010
29.03.2010
63
eleske meome keer GheefmLeefle kee DeefYeuesKe efvecveevegmeej nw :
Attendance record of the members is shown below:
GheefmLeefle kee
DeefYeuesKe
Gvekes keee&keeue kes

oewjeve Deeeesefpele yew"ke
DeJeefOe (mes leke)
Attendance
Record
16
Meetings held
during their tenure
16
05.08.2009 mes to 31.03.2010
01.04.2009 mes to 31.05.2009
Shri B.A.Prabhakar
22
22
01.04.2009 mes to 31.03.2010
Shri M. Narendra
22
22
01.04.2009 mes to 31.03.2010
Shri. A.V. Sardesai
21
22
01.04.2009 mes to 31.03.2010
Shri K.S. Sampath
10
22.07.2009 mes to 21.01.2010
Shri Indresh V. Singh
10
29.11.2009 mes to 31.03.2010
Dr. Shanta Chavda
29.05.2009 mes to 28.11.2009
Shri K.K. Gupta
01.04.2009 mes to 12.10.2009
Shri A.K.Motayed
22.01.2010 mes to 31.03.2010
efveosMeke kee veece
Name of Directors

eer yeer.S.eYeekej
eer Sce.vejsv
eer kes.Sme.mebhele
[e@. Meeblee eeJe[e
eer kes.kes. ieghlee
eer S.kes.ceesleeeo
eer jecesMJej emeeo
Shri Alok K. Misra
01.04.2009 mes to 31.07.2009
Shri M.N. Gopinath
11
01.08.2009 mes to 31.01.2010
01.04.2009 mes to 21.07.2009
01.04.2009 mes to 19.05.2009

01.02.2010 mes to 31.03.2010
Period (From To)
yees[& keer uesKee hejer#ee meefceefle :
Audit Committee of the Board :
yees[& keer uesKee hejer#ee meefceefle (Smeeryeer) kee ie"ve Yeejleere efj]peJe& yeQke kes
efoMeeefveoxMeeW kes DevegmejCe ceW efveosMeke ceb[ue eje efkeee ieee ieee nw~ en Smeeryeer
efveosMe osleer nw leLee yeQke kes mebhetCe& uesKee-hejer#ee keee& kes heefjeeueve kee hee&Jes#eCe
Yeer kejleer nw~
uesKee hejer#ee meefceefle ceW 6 meome nQ, DeLee&le keee&heeueke efveosMeke, kesvere
mejkeej eje veeefceleer efveosMeke, Yeejleere efj]peJe& yeQke kes veeefceleer efveosMeke Deewj 2
DebMekeeefueke iewj mejkeejer efveosMeke~ eer leCe yepeepe yees[& keer uesKee hejer#ee
meefceefle kes Jele&ceeve DeOe#e nQ~ Je<e& kes oewjeve efvecveefueefKele leejerKeeW kees uesKee
hejer#ee meefceefle keer yew"keW ngF& :
The Audit Committee of the Board (ACB) has been constituted

by the Board of Directors as per the guidelines of the Reserve
Bank of India. The ACB provides direction and also oversees
the operation of the total audit function of the Bank.
29.04.2009
29.10.2009
29.05.2009
25.01.2010
The Audit Committee comprises of 6 members viz. Executive

Directors, Government Nominee Director, Reserve Bank of
India Nominee Director and 2 non official part time directors.
Shri Tarun Bajaj is the present Chairman of the Audit Committee
of the Board. During the year, the Audit Committee met 9 times
on the following dates:
16.06.2009
28.01.2010
17.07.2009
eleske meome keer GheefmLeefle kee DeefYeuesKe efvecveefueefKele Devegmeej nw :
27.07.2009
12.10.2009
The attendance record of the members is shown below:
GheefmLeefle kee
DeefYeuesKe
Gvekes keee&keeue kes oewjeve

Deeeesefpele yew"keW
DeJeefOe
Meetings held
during their tenure
9
01.04.2009 mes to 31.03.2010
Name of Directors
eer leCe yepeepe

eer kes. kes. ieghlee
eer yeer.S.eYeekej
eer Sce. vejsv
eer S. Jeer. mejosmeeF&
eer kes. Sme mebhele
Shri Tarun Bajaj
Attendance
Record
7
Shri K.K. Gupta
01.04.2009 mes to 12.10.2009
Shri B.A. Prabhakar
01.04.2009 mes to 31.03.2010
Shri M. Narendra
01.04.2009 mes to 31.03.2010
Shri A.V. Sardesai
01.04.2009 mes to 31.03.2010
Shri K.S. Sampath
01.04.2009 mes to 31.03.2010
64
Period
yeQke kes efleceener iewj-uesKee hejeref#ele heefjCeeceeW Deewj Je<e& kes uesKee hejeref#ele heefjCeeceeW
keer yees[& keer uesKee hejer#ee meefceefle eje meceer#ee keer ieF& Deewj yees[& eje mJeerkeej
efkeS peeves nsleg Gvekes mece#e emlegle efkeS ieS~
Unaudited quarterly results of the Bank and audited results for

the year were reviewed by the Audit Committee of the Board
prior to placing before the Board of Directors for adoption.
MesejOeejkeeW/efveJesMekeeW keer efMekeeele efveJeejCe meefceefle
Shareholders/Investors Grievance Committee :
keeheexjs efveeb$eCe hej mesyeer kes efoMeeefveoxMeeW kes lenle me@ke SkemeeWpe kes meteerkejCe
kejej kes Keb[ 49 kes Devegheeueve ceW MesejeW kes DeblejCe, legueve he$e keer Deeeefhle,
ueeYeebMe keer Deeeefhle Fleeefo mes mebyeefOele efMekeeeleeW kes efveJeejCe kes efueS
MesejOeejkeeW/efveJesMekeeW keer Ske efMekeeele efveJeejCe meefceefle kee ie"ve efkeee ieee
Lee~ Je<e& kes oewjeve efveJesMekeeW mes eehle meYeer efMekeeeleeW/meboYees kee Gllej efoee ieee
/efveheeee ieee~ mebyeefOele peevekeejer eehle nes peeves kes yeeo eee: meele efove kes
Deboj efveJesMekeeW keer efMekeeeleW nue kej oer peeleer nQ~ Fme meefceefle ceW keee&heeueke
efveosMeke Deewj oes mJeleb$e efveosMeke nQ~ yeQke kes MesejOeejke efveosMeke eer ekeeMe heer.
ceeuee Fme meefceefle kes DeOe#e nQ~
In compliance of SEBI guidelines on Corporate Governance as

provided in clause 49 of the Listing Agreement, Shareholders /
Investors Grievances Committee has been constituted, for
redressal of the grievances of the shareholders/ investors with
regard to the transfer of shares, non-receipt of Balance sheet,
non-receipt of dividends etc. All the references/ complaints
received from the investors during the year have been replied /
redressed till date. Investors grievances are normally attended
to within seven days on receipt of the relevant information. The
Committee comprises of Executive Directors and two
independent Directors. It is headed by Shri Prakash P.Mallya,
Shareholder Director of the Bank.
eer jepeerJe Yeeefee, kebheveer meefeJe, Fme GsMe kes efueS yeQke kes Devegheeueve
DeefOekeejer nQ~
Shri Rajeev Bhatia, Company Secretary, is the Compliance

officer of the Bank for this purpose.
Je<e& kes oewjeve efvecveefueefKele leejerKeeW hej meefceefle keer 4 yew"keW Deeeesefpele keer ieF&:
The Committee met 4 times during the year on the following

dates:
16.06.2009
30.09.2009
21.12.2009
eleske meome keer GheefmLeefle kee DeefYeuesKe efvecveefueefKele nw:
25.03.2010
The attendance record of the members is shown below:
GheefmLeefle kee
DeefYeuesKe
Gvekes keee&keeue kes

oewjeve Deeeesefpele yew"keW
DeJeefOe
Attendance
Record
Meetings held
during their
tenure
Period
Name of Directors
Shri.Prakash P.Mallya
01.04.2009 to 31.03.2010
eer.yeer. S. eYeekej
Shri B.A.Prabhakar
01.04.2009 to 31.03.2010
eer Sce. vejsv
Shri M.Narendra
01.04.2009 to 31.03.2010
eer heer. Sce. efmejepegerve
Shri.P.M.Sirajuddin
01.04.2009 to 31.03.2010
iele Jeeef<e&ke Deece yew"ke ceW efveosMekeeW keer GheefmLeefle
Attendance of the Directors at the last Annual General

Meeting
efoveebke 11.07.2009 kees Deeeesefpele efheueer DeLee&le lesjnJeeR Jeeef<e&ke Deece yew"ke ceW
eer yeer.S. eYeekej, eer Sce.vejsv, eer kes.kes. ieghlee, eer jecesMJej emeeo, eer kes.
Sme. mebhele, eer S.kes. ceesleeeo, eer heer.heer. ceeuee, eer heer.Sce. efmejepegerve,
[e@ Meeblee eeJe[e GheefmLele jns~
Shri B.A. Prabhakar, Shri M. Narendra, Shri K.K. Gupta, Shri

K.S. Sampath, Dr. Shanta Chavda, Shri A.K. Motayad, Shri
Rameshwar Prasad, Shri P.P. Mallya, Shri P.M. Sirajuddin,
attended the last i.e., Thirteenth Annual General Meeting of the
Bank held on 11.07.2009
Mesej DeblejCe Deewj MesejOeejkeeW/efveJesMekeeW keer efMekeeeleeW kee efveJeejCe :
Share Transfers and Redressal of Shareholders`/Investors`

Grievances :
Mesej DeblejCe, ueeYeebMe Deewj efveJesMekeeW mes mebyebefOele Deve meYeer keee&keueeheeW hej
keej&JeeF& nceejs hebpeereke SJeb DeblejCe SpeW kes keeee&uee ceW keer peeleer nw~ FveceW mes
efkemeer omleeJespe kees pecee kejves Deewj efkemeer Yeer hetlee/efMekeeele/keef"veeF&eeW kes
mebyebOe ceW MesejOeejkeeW SJeb efveJesMekeeW mes efvecveefueefKele heles hej jefpemêjeW mes mebheke&
kejves kee DevegjesOe nw :
Share transfers, Dividend payments and all other investor

related activities are attended to and processed at the office of
our Registrar and Transfer Agents. For lodgement of any of
these documents and for queries/ complaints /grievances,
shareholders and investors are requested to contact.
65
Mesejees meefJe&mesme (Fbef[ee) ee.efue. etefve : yeQke Dee@@]He Fbef[ee, 13, S yeer,
meceefnlee JesejneGefmebie kee@cheueskeme, otmejer cebefpeue,meekeerveekee sueerHeesve
SkemeeWpe kes heeme, DebOesjer keguee& jes[, meekeerveekee, DebOesjer hetJe&, cegbyeF& -400072.
Heesve- 022-67720300, Hewkeme- 022-28591568
Sharepro Services (India) Pvt. Ltd. , Unit-Bank of India, 13AB,

Samhita Warehousing Complex, 2nd Floor, Near Sakinaka
Telephone Exchange, Off. Andheri Kurla Road, Sakinaka,
Andheri (East), Mumbai - 400 072 Phone- 022-67720300,
Fax- 022-28591568, E-mail : boi@shareproservices.com
DeLeJee
OR at
Mesejees meefJe&mesme (Fbef[ee) ee.efue,. efveJesMeke mebheke& kesv, 912, jnspee meWj,
eer esme peve&ue neGme, vejerceve hee@bF&b cegbyeF&-400 021.
Sharepro
Services
(India)
Pvt.
Ltd.,
Investor
Relation Centre, 912, Raheja Centre, Free Press
Journal House, Nariman Point, Mumbai - 400 021.
Ghee&gkele kes DeueeJee efveJesMeke efvecveefueefKele heles hej yeQke kes Mesej efJeYeeie mes Yeer
mebheke& kej mekeles nQ:
Apart from the above, investors may also contact the Bank at
its Share Department at:
mej neGme, 8JeeR cebefpeue, hetJe& mkebOe, meer-5, peer yuee@ke, yeebe keguee& mebkegue,
yeebe ( hetJe&) cegbyeF& - 400 051.
Heesve 022-66684444, Hewkeme- 022-66684491,
F&-cesue : headoffice.share@bankofindia.co.in
Star House, 8th Floor, East Wing, C-5, G Block,

Bandra-Kurla Complex, Bandra (E), Mumbai 400 051,
Phone 022-66684444, Fax- 022-66684491,
E-mail: headoffice.share@bankofindia.co.in
MesejeW kes DeblejCe SJeb nmleeblejCe kees Devegceesefole kejves kee eeefOekeej yeQke kes
efveosMekeeW keer Mesej DeblejCe meefceefle kees eleeeesefpele efkeee ieee nw~ yeQke Dee@@]He
Fbef[ee ( MesDej Deewj yew"keW) efJeefveeceve, 2007 kes mebMeesefOele eeJeOeeveeW kes DevegmejCe
ceW Fme meefceefle ceW DeOe#e SJeb eyebOe efveosMeke leLee Gvekeer DevegheefmLeefle ceW yeQke kes
keee&heeueke efveosMeke Deewj oes Deve efveosMeke nesles nQ, Fme meefceefle keer Je<e& kes oewjeve
23 yew"keW ngF&b ~ Mesej DeblejCe nsleg efoveebke 31.03.2010 leke eehle meYeer Mesej
eceeCehe$eesb hej keej&JeeF& keer ieF& Deewj Jen esef<ele efkeS ieS~
The authority to approve transfer and transmission of shares, is

delegated to a Share Transfer Committee comprising the
Chairman & Managing Director and in his absence Executive
Director of the Bank and two other directors in terms of the
provisions of Bank of India (Shares & Meetings) Regulations,
2007. The Committee met 23 times during the year. All the
share certificates received for transfer up to 31.03.2010 have
been processed and dispatched.
E-mail : sharepro@shareproservices.com
Deece meYee keer yew"keW : General Body Meetings :

yew"ke kee mJehe
efoveebke SJeb mecee
mLeeve
Nature of Meeting
Date & Time
Venue
lesjnJeeR Jeeef<e&ke Deece yew"ke
11.07.2009
yeQke Dee@@]He Fbef[ee Dee@@ef[esefjece, mej neGme,

yeebe keguee& mebkegue, yeebe (hetJe&) cegbyeF& - 400 051.
Thirteenth Annual General Meeting
heebeJeer DemeeOeejCe Deece yew"ke

Fifth Extra-Ordinary General Meeting
yeejnJeeR Jeeef<e&ke Deece yew"ke

Twelfth Annual General Meeting
eewLeer DemeeOeejCe Deece yew"ke

Fouth Extra-Ordinary General Meeting
ieejnJeeR Jeeef<e&ke Deece yew"ke

Eleventh Annual General Meeting
eele: 11.00 yepes

11.00 A.M.
Bank of India Auditorium, Star House,

Bandra-Kurla Complex, Mumbai 400 051.
23.10.2008

eele: 11.00 yepes

11.00. A.M.
Bank of India Auditorium, Star House, Bandra-Kurla

Complex, Mumbai 400 051.
11.07.2008

oeshenj 2.30 yepes

2.30. P.M.

23.01.2008

eele: 11.00 yepes

11.00. A.M.

10.07.2007

oeshenj 2.30 yepes

2.30. P.M.

66
ekeve :
Disclosures :
yeQke yeQefkebie efJeefveeceve DeefOeefveece,1949 yeQefkebie kebheveer (GheeceeW kee Depe&ve Deewj
DevlejCe) DeefOeefveece,1970 Deewj je<êreke=le yeQke (eyebOeve SJeb efJeefJeOe eeJeOeeve)
eespevee, 1970 mes efveebef$ele neslee nw~ mesyeer ves en mhe< efkeee nw efke meteerke=le
mebmLeeSb pees kebheefveeeb veneR nw uesefkeve Deve mebefJeefOeeeW kes Debleie&le efveieefcele efvekeee
nQ (GoenjCeeLe& efvepeer SJeb meeJe&peefveke #es$e kes yeQke, efJelleere mebmLeeSb, yeercee
kebheefveeeb Deeefo) hej meteerkejCe kejej kee Keb[ 49 kesJeue Gme meercee leke ueeiet
nesiee efpeme meercee leke Jen Gvekeer meboYe&iele mebefJeefOe Deewj Gvekes efveeeceke
eeefOekeeefjeeW eje peejer lelmebyebOeer efoMeeefveoxMeeW kee GuuebIeve ve kejW~
The Bank is governed under the Banking Regulations Act 1949,

Banking Companies (Acquisition and Transfer of Undertakings)
Act 1970 and Nationalised Banks (Management & Miscellaneous
Provisions) Scheme 1970. SEBI has clarified that for listed
entities which are not companies, but body corporates (e.g.
private and public sector banks, financial institutions, insurance
companies etc.) incorporated under other statutes, clause 49 of
the listing agreement will apply only to the extent that it does
not violate their respective statutes and guidelines issued by
the relevant regulatory authorities.
i)
efveosMekeeW kee heeefjeefceke :
i)
ii)
iii)
Remuneration of Directors :
DeOe#e SJeb eyebOe efveosMeke leLee keee&heeueke efveosMeke kee heeefjeefceke keWere
mejkeej eje efveOee&efjle efkeee peelee nw~ yeQke DeMeemekeere efveosMekeeW kees
yew"ke Meguke, pees efke efvecveefueefKele nw, kes DeueeJee Deve efkemeer heeefjeefceke
kee Yegieleeve veneR kejlee nw:
The remuneration of the Chairman & Managing Director

and the Executive Director is fixed by the Central
Government. The Bank does not pay any remuneration to
the independent directors excepting sitting fees which is
as under:
yees[& yew"keeW kes efueS

: . 5,000/- eefle yew"ke
meefceefle yew"keeW kes efueS : . 2,500/- eefle yew"ke
For Board Meeting

: Rs.5,000/- per meeting
For Committee Meeting : Rs.2,500/- per meeting
ii)
cenlJehetCe& mebJeJenejeW Deewj DeeefLe&ke mebyebOeeW kee ekeve
Disclosure of Material Transactions and Pecuniary

Relationship
yeQke keejesyeej keer meeceeve eke=efle kes DeueeJee yeQke ves keesF& cenlJehetCe& Yeewefleke
mebJeJenej Fmekes eJele&keeW, efveosMekeeW DeLeJee eyebOeve, Gvekeer meneeke
kebheefveeeW DeLeJee mebyebefOeeeW Deeefo mes veneR efkeee nw efpemekee yeQke kes efnleeW mes
keesF& cenlJehetCe& efJejesOeeYeeme nes mekelee nes~yeQke Deewj Fmekes iewj-keee&heeueke
efveosMeke kes yeere Je<e& kes oewjeve keesF& DeeefLe&ke mebyebOe DeLeJee mebJeJenej veneR
ngS nQ~
Other than those in the normal course of banking business,

the Bank has not entered into any materially significant
transaction with its promoters, directors or the management,
their subsidiaries or relatives etc. that may have potential
conflict with the interests of the Bank at large. There was
no pecuniary relationship or transactions of the nonexecutive director vis-a-vis the bank during the year.
yeQefkebie ceW en megmLeeefhele eLee nw efke efveosMeke, ceb[ue Deewj ceb[ue keer Ghe
meefceefleeeW keer eee& ceW Yeeie veneR uesles peye Gvemes mebyebefOele ee Gvekes efjMlesoejeW
mes mebyebefOele keesF& ceeceuee yees[& ceW eee&Oeerve neslee nes~
It is an established practice in the Bank that Directors do

not take part in the deliberations of the Board and other
Sub-Committees of the Board, when matters relating to
them or to their relatives are discussed.
iii)
meeJe&peefveke efveie&ceeW, DeefOekeej efveie&ceeW, DeefOeceeve efveie&ceeW Deeefo keer

Deeiece jeefMeeeb
Proceeds From Public

Preferential issues etc.
issues,
Right
issues,
During the year under review, the Bank has not increased
its equity capital by way of Public/Right Issue or Preferential
issue of Equity Shares. However, During the year under
review, the Bank has raised the following debts through
private placements in India.
meceer#eeOeerve Je<e& kes oewjeve yeQke ves FefkeJeer hetbpeer meeJe&peefveke/DeefOekeej

efveie&ce ee DeefOeceeve efveie&ce kes FefkeJeer Mesej efvekeeuekej veneR ye{ees nQ~
peyeefke meceer#eeOeerve Je<e& kes oewjeve yeQke ves eeFJes huesmeceW mes efvecveefueefKele
$e+Cehe$e peejer efkeS :
e.
efveie&ce keer leejerKe
yeeB[ kee efJeJejCe
Jele&ceeve ketheve oj
jeefMe (hees kejes[ ceW)
Sr. No
Date of Issue
Description of Bonds
Initial Coupon
Rate
Amount
(Rs. In Crores)
28.07.2009
yeerDeesDeeF&Dehej efej II yeeB[ efmejerpe III
8.45%
500
28.08.2009
yeerDeesDeeF&Dehej efej II yeeB[ efmejerpe IV

8.50%
500
BOI Upper Tier II Bond Series III
BOI Upper Tier II Bond Series IV
67
e.
efveie&ce keer leejerKe
yeeB[ kee efJeJejCe
Jele&ceeve ketheve oj
jeefMe (hees kejes[ ceW)
Sr. No
Date of Issue
Description of Bonds
Initial Coupon
Rate
Amount
(Rs. In Crores)
09.12.2009
yeerDeesDeeF& FveesJesefJe hejhesegDeue [sy FvmceW efmejerpe V
9.00%
325
20.01.2010
yeerDeesDeeF&Dehej efej II yeeB[ efmejerpe V
8.54%
1000
kegue TOTAL
2325
BOI Innovative Perpetual Debt Instruments - V
BOI Upper Tier II Bond Series V
jkece G"eves kee eeLeefceke GsMe hetbpeer heee&hlelee Devegheele meg{ kejves nsleg
ejCe I Deewj II hetbpeer eehle kejvee Deewj yeQke kes oerIee&JeefOe mebmeeOeveeW kees
megOeejvee Deewj Fme jkece kees Fmeer GsMe kes efueS ueieeee nw~
The funds were raised with the primary objective of

augmenting Tier-I&II Capital for strengthening Capital
Adequacy Ratio and for improving the long- term resources
of the Bank and the same were utilised for the said
purpose.
iv.
efkemeer Yeer me@ke SkemeeWpe, mesyeer ee Deve JewOeeefveke eeefOekeejer eje

meceer#eeOeerve Je<e& kes oewjeve yeQke hej hetbpeer yeepeej mes mebyebefOele efkemeer ceeceues
hej keesF& ob[ ee eefleyebOe veneR ueieeee ieee~
iv.
No penalties or strictures were imposed on the Bank by

any of the Stock Exchanges, SEBI or any Statutory
Authority on any matter relating to Capital Markets during
the year under review.
v.
me@ke SkemeeWpe kes meeLe yeQke Dee@@]He Fbef[ee eje meteerkejCe kejej keer Oeeje
47(meer) kes Debleie&le efkeS ieS kejej kes eje mLeeveerkejCe eYeeJe, es<eCe, Ghe
efJeYeepeve mecesueve, veJeerveerkejCe SJeb emlegleerkejCe kes Ske ceen kes Yeerlej
FefkeJeer Meseme& kes efJeefvecee kes mebyebOe ceW peevekeejer kes meeLe-meeLe DeYeemeer
kebheveer meefeJe mes eleske : ceen ceW Ske eceeCe he$e eehle efkeee peelee nw~
en eceeCe he$e yeerSmeF& Deewj SveSmeF& kees 30 efoveeW kes Yeerlej peneb FefkeJeer
Mesej meteerye nw, esef<ele efkeS peeles nQ leLee mebeeueke ceb[ue kes mece#e Yeer
emlegle efkeee peelee nw~
v.
As required under clause 47[c] of the listing agreements

entered into by Bank of India with stock exchanges a
certificate is obtained every six months from a practising
Company Secretary, with regard to, inter alia, effecting
transfer, transmission, sub-division, consolidation, renewal
and exchange of equity shares within one month of the
lodgement. The certificates are forwarded to BSE and
NSE, where the equity shares are listed, within 30 days of
issuance and also placed before the Board of Directors.
vi.
mesyeer kes heefjhe$e meb.[erSJebmeermeer/SHeDeeFerermeer/meerDeeFDeej-16 efoveebke 31

efomeyebj, 2002 keer Melees kes Devegmeej efve#esheeieejeW kes meeLe kegue eefJe<
FefkeJeer Mesej hetbpeer kes meceeOeeve SJeb yeQke Dee@]He Fbef[ee keer kegue peejer/
eolle FefkeJeer hetbpeer meefnle ele#e he ceW emlegle efkeS peeves kes eeespeve kes
meeLe-meeLe DeYeeefmeke kebheveer meefeJe keer Hece& eje efleceener DeeOeej hej Ske
meefeJeere uesKee-hejer#ee efjhees& keer peeleer nw~ Fme mebyebOe ceW peejer eceeCe he$e
efveosMeke ceb[ue kes mece#e emlegle efkeS peeles nQ SJeb yeerSmeF& SJeb SveSmeF& kees
esef<ele efkeS peeles nQ peneb yeQke Dee@]He Fbef[ee kes FefkeJeer Mesej meteerye
jnles nQ~
vi.
In terms of SEBIs circular No.D&CC/FITTC/CIR-16 dated

December 31, 2002 a secretarial Audit Report is conducted
on a quarterly basis by a firm of practising company
secretary, for the purpose of, inter alia, reconciliation of the
total admitted equity share capital with the depositaries
and in the physical form with the total issued/paid up equity
capital of Bank of India. Certificate issued in this regard is
placed before the Board of Directors and forwarded to
BSE and NSE, where the equity shares of Bank of India
are listed.
mebes<eCe kes meeOeve :
Means of Communication :
efleceener Deewj DeOe&Jeeef<e&ke efJelleere heefjCeece (iewj uesKee hejeref#ele hejbleg meebefJeefOeke
uesKee hejer#ekeeW keer meceer#ee kes DeOeOeerve Deewj uesKee hejeref#ele Jeeef<e&ke heefjCeece
Debiespeer ceW Fkee@vee@efceke eFcme/efyepevesme mQ[[&, HeeFveWefmeeue Skemeesme, efyepevesme
ueeFve Deewj ceje"er (#es$eere Yee<ee) ceW mekeeU/veJeMeefe/ ueeskecele leLee efnboer
Yee<ee ceW veJeYeejle eFcme/veJeYeejle meceeeej he$eesb ceW ekeeefMele efkeS ieS~ es
heefjCeece yeQke keer JesyemeeF www.bankofindia.com. hej Yeer eoefMe&le efkeS
ieS~ mebmLeeiele efveJesMekeeW kees keer ieF& emlegefleeeb Yeer yeQke keer JesyemeeF hej
GheueyOe nQ~
The quarterly and half-yearly financial results (unaudited but

subject to limited review by the Statutory Auditors) and audited
Annual results were published in the Economic Times/Business
Standard/ Financial Express /Business Line in English, Sakal /
Navshakti/Lokmat in Marathi (Regional language) and
Navbharat Times/Navbharat in Hindi. The results are also
displayed on the Banks website at www.bankofindia.com. The
presentations made to institutional investors are also available
on Banks website.
68
mesyeer eje eLee Jeebefle SJeb meteerkejCe kejejeW ceW me@ke SkemeeWpe kees ele#e
emlegleerkejCe kes Deefleefjkele keeshe&HeeFefuebie eCeeueer kes ceeOece mes yeQke Dee@@]He Fbef[ee
Deheveer efJelleere SJeb Deve peevekeejer Dee@@veueeFve HeeFue kejlee nw~
As required by SEBI and in the Listing Agreements, Bank of

India, files its financial and other information online through
Corpfiling system in addition to the physical submission to the
Stock Exchange.
efJelleere kewueW[j 1 Deewue 2010 mes

Financial Calendar : From 1st April, 2010
yeQke kes efJelleere heefjCeeceeW hej efJeeej kejves Deewj ueeYeebMe keer efmeHeeefjMe kejves kes efueS yees[&
keer yew"ke
MegeJeej 07 ceF&, 2010
Board Meeting for considering Annual Audited Accounts of Bank of India

and recommendation of dividend
7th May, 2010, Friday
14JeeR Jeeef<e&ke Deece yew"ke kee efoveebke, mecee, mLeeve
yegOeJeej, 14.07.2010, oeshenj 3.00 yepes

yeQke Dee@@]He Fbef[ee Dee@@ef[esefjece, eOeeve keeee&uee, mej neGme,
yeebe-keguee& mebkegue, yeebe (hetJe&), cegbyeF& - 400 051.
Date, Time, Venue of 14th AGM
Wednesday, 14.07.2010 at 3.00 p.m.

Bank of India Auditorium, Star House, Bandra-Kurla
Complex, Bandra (E), Mumbai 400 051.
Jeeef<e&ke efjhees& kes [eke es<eCe keer leejerKe
14.06.2010 mes
/ to 19.06.2010
10.07.2010 mes
/ to 14.07.2010
Posting of Annual Report
yener yebo kejves keer leejerKeW

Book Closure dates
hejes#eer Heece& eehle nesves keer Debeflece leejerKe
MegeJeej, 09.07.2010
Last Date for receipt of proxy forms
Friday, 09.07.2010
ueebYeeMe kes Yegieleeve keer leejerKe ( eefo Ieesef<ele ngDee)
21.07.2010 mes
Date of payment of dividend (if Declared)
from 21.07.2010
eLece 3 efleceeefneeW kes efueS iewj-uesKee hejeref#ele heefjCeeceeW hej efJeeej kejves kes efueS
yees[& keer yew"ke
mebyebefOele efleceener kes Deieues 45 efove ceW
Board Meeting for considering Un-audited result for first 3 quarters
Within 45 days from the end of the relevant quarter.
me@ke SkemeeWpeeW hej meteerkejCe
Listing on Stock Exchanges
yeQke kes MesejeW kee cegbyeF& me@ke SkemeeWpe efue., vesMeveue me@ke SkemeeWpe Dee@@He
Fbef[ee efue.ceW meteerkejCe efkeee ieee nw~ me@ke Mesej kees[ efvecveevegmeej nw:
The shares of the Bank are listed on The Mumbai Stock

Exchange Ltd. and The National Stock Exchange of India
Limited. The stock scrip codes are as follows:
yeescyes me@ke SkemeeWpe efue.( yeerSmeF&)
Bombey Stock Exchange Ltd. (BSE)
532149 / boi
vesMeveue me@ke SkemeeWpe Dee@@He Fbef[ee efueefces[ ( SveSmeF&)
The National Stock Exchange of India Limited (NSE)
BANKINDIA EQ
DeeF&SmeDeeF&Sve eceebke
ISIN Number
INE084A01016
Gkele oesveeW me@ke SkemeeWpeeW kees Je<e& 2010-2011 kes efueS Jeeef<e&ke meteerkejCe
Meguke kee Yegieleeve kej efoee ieee nw~
Annual listing fee for 2010-11 has been paid to both of the stock
exchanges.
yeQke ves mecee-mecee hej Jeeve he$e kes mJehe ceW DeheefjJele&veere yeeB[ (ejCe I SJeb II
hetbpeer) peejer efkees nQ Gvemes mebyebefOele yeesje efvecveevegmeej nw:
The Bank has issued Non Convertible Bonds in the nature of

Promissory Notes (Tier I & II capital) from time to time. The
relevant details thereof are as under:
69
yeQke Dee@@]He Fbef[ee yeeB[dme ejCe I SJeb ejCe II hetbpeer efmLeefle eLee 31.03.2010
BANK OF INDIA BOND TIER I And TIER II CAPITAL POSITION AS ON 31.03.2010
e.meb.
Sr.
No.
e=bKeuee kee efJeJejCe
Particulars of the issue
7.25% yeerDeesDeeF& e=bKeuee IV - 2010*
kegue cegue
(.kejes[ ceW)
DeeF&SmeDeeF&Sve veb.
Total Value
(Rs. in Crores)
ISIN No.
7.25% BOI SERIES IV-2010*
450.00
DeeF&SveF& INE084A09043
5.88% yeerDeesDeeF& e=bKeuee V - 2014
5.88% BOI SERIES V-2014
350.00
5.90% yeerDeesDeeF& e=bKeuee VI - 2014
5.90% BOI SERIES VI-2014
200.00
7.10 yeerDeesDeeF& e=bKeuee VII - 2014
7.10% BOI SERIES VII-2014
300.00
7.50% yeerDeesDeeF& e=bKeuee VIII - 2014
7.50% BOI SERIES VIII-2014
750.00
8.00% yeerDeesDeeF& e=bKeuee IX 2016
8.00% BOI SERIES IX-2016
200.00
9.35% Ge ejCe II e=bKeuee I - 2021
9.35% UPPER TIER II SERIES-I-2021
732.00
11.15% Ge ejCe II e=bKeuee II - 2023
11.15% UPPER TIER II SERIES-II-2023
500.00
8.45% Ge ejCe II e=bKeuee III - 2024
8.45% UPPER TIER II SERIES-III-2024
500.00
10
8.50% Ge ejCe II e=bKeuee - IV2024
8.50% UPPER TIER II SERIES-IV-2024
500.00
11
8.54% Ge ejCe II e=Kebuee V2025
8.54% UPPER TIER II SERIES-V-2025
1000.00
12
10.55% DeeF&heer[erDeeF& yeeb[ e=bKeuee - I
10.55% IPDI Bonds-Series - I
400.00
13
10.45% DeeF&heer[erDeeF& yeeb[ e=bKeuee - II
10.45% IPDI Bonds-Series - II
100.00
14
10.40% DeeF&heer[erDeeF& yeeb[ e=bKeuee - III
10.40% IPDI Bonds-Series - III
155.00
15
8.90% DeeF&heer[erDeeF& yeeb[ e=bKeuee - IV
8.90% IPDI Bonds-Series - IV
400.00
16
9.00% DeeF&heer[erDeeF& yeeb[ e=bKeuee - V

kegue
9.00% IPDI Bonds-Series - V
325.00
TOTAL
6862.00
1 ceF& 2010 ceW MeesOeve efkeee ieee
* Redeemed on May 1, 2010
Fve meYeer yeeB[eW kee vesMeveue me@ke SkemeeWpe Fb.efue. hej meteerkejCe efkeee ieee
nw leLee yeQke ves me@ke SkemeeWpe kees Je<e& 2010-2011 kee Jeeef<e&ke Meguke Deoe
efkeee nw~
$e+Ce esCeer efveOee&jCe - yeQke Dee@@]He Fbef[ee keer $e+Ce esCeer efveOee&jCe SpeWmeer eLee
31 ceee&, 2010 efvecveevegmeej nQ:
All these bonds are listed on National Stock Exchange of India

Ltd. and the Bank has paid the Annual listing fee for 2010-2011
to the Stock Exchange.
Credit Ratings got from outside agencies as at March 31st ,
2010 are given below:
SpeWmeer Agency
jsefbie Rating
cet[erme FvJesmj meefJe&me (cet[erme)
yeerSS2
Moodys Investor Service (Moodys)
Baa2
m@v[[& SJeb hetDej (Sme SJeb heer)
yeeryeeryeer (-)
Standard & Poors (S&P)
BBB (-)
esef[ Sveeefueefmeme SJeb efjmee& efue.(meerSDeejF&)
meerSDeejF&SSS
Credit Analysis & Research Limited (CARE)
CAREAAA
meeJeefOe pecee keee&ece nsleg efveJesMe metevee SJeb $e+Ce esCeer efveOee&jCe SpeWmeer (DeeFmeerDeejS)
SceSSS
Investment Information and Credit Rating Agency (ICRA) for Term Deposit Programme
MAAA
yeeb[me nsleg efveJesMe metevee SJeb $e+Ce esCeer efveOee&jCe SpeWmeer (DeeF&meerDeejS)
SueSS+
Investment Information and Credit Rating Agency (ICRA) for Bonds
LAA+
70
SpeWmeer Agency
jsefbie Rating
meerDeejDeeFSmeDeeFSue (efeefmeue) efue. yeeB[ nsleg
SSS
CRISIL Limited For Bonds
AAA
meerDeejDeeFSmeDeeFSue (efeefmeue) efue.- pecee eceeCe he$e nsleg
heer1+
CRISIL Limited For Certificate of Deposits
P1+
efyekeJeke& jsefbime Fbef[ee ee.efue. FMetDej jseEie
yeer[yuetDeej SSS +
Brickwork Ratings India Pvt Limited-Issuer Rating
BWR AAA +
efyekeJeke& jsefbime Fbef[ee ee.efue. yeeB[ nsleg
yeer[yuet SSS +
Brickwork Ratings India Pvt Limited-For Bonds
BWR AAA +
MesejeW kee Decetleer&kejCe
Dematerialisation of Shares
yeQke kes MesejeW kee uesve-osve DeefveJeee& he mes kesJeue Decetle& (ef[ces) he ceW efkeee
peelee nw~ yeQke ves MesejeW kes Dece&tleer&kejCe kes efueS oesveeW efve#esheeieejeW eLee je<êre
eefleYetefle efve#esheeieej efue. (SveSme[erue) SJeb kesvere efve#esheeieej mesJeeSb (Fbef[ee)
efue. (meer[erSmeSue) kes meeLe mecePeewlee efkeee nw~
The Banks shares are being traded compulsorily in Demat

form only. The Bank has entered into agreements with both the
Depositories viz. National Securities Depositories Ltd. (NSDL)
and Central Depository Services (India) Ltd. (CDSL) for
dematerialization of shares.
eLee efoveebke 31.03.2010 kees ele#e SJeb Decetle& he mes Oeeefjle MesejeW kee
MesejOeejkeeW kee yeesje Fme ekeej nw :
Particulars of shares in Demat and Physical form held by the

shareholders as of March 31st, 2010 are as under:
MesejOeejkeeW keer mebKee
MesejeW keer mebKee
MesejOeejCe kee %
No. of share holders
No. of shares
% shareholding
cetle&/ele#e
Physical
125536
19272055
3.67
SveSme[erSue
NSDL
67947
163364612
31.11
meer[erSmeSue
CDSL
25269
342538833
65.22
kegue
Total
218752
525175500
100.00
eLee efoveebke 31.03.2010 MesejOeeefjlee kee mJehe

SHAREHOLDING PATTERN AS ON 31.03.2010
(I) (ke) MesejOeeefjlee mJehe oMee&vesJeeuee efJeJejCe

(I) (a) Statement showing Shareholding Pattern
Je<e& meceeefhle Year ended : 31.03.2010

MesejOeejkeeW kee eJeie&
Category of Shareholders
(II)
eJe&leke Deewj eJele&ke mecetn 2

keer MesejOeeefjlee
Shareholding of Promoter And

Promoter Group 2
Yeejleere
Indian
MesejOeejkeeW
keer mebKee
MesejeW keer
mebKee
Number
of Shareholders
Total No. of
shares
(III)
(IV)
71
ef[ces mJehe
kegue MesejeW keer mebKee
yebOeke DeLeJee Yeejiemle Mesej
Shares pledged or
ceW MesejeW hej kegue MesejOeeefjlee kee eefleMele
otherwise
encumbered
Total
shareholding
as
keer mebKee
Number of
shares held
in demated
form
(V)
a percentage of total
number of shares
kes eefleMele kes he ceW

As a percentage of
(ke+Ke)
(ke+Ke+ie)
(A+B)
(A+B+C)
(VI)
(VII)
MesejeW keer
mebKee
% kes he ceW
Number of
Shares
As a
%
(VIII)
(IX)

MesejOeejkeeW
keer mebKee
MesejeW keer
mebKee
Number
of Shareholders
Total No. of
shares
ef[ces mJehe
Shares pledged or
otherwise encumbered
Total shareholding as
keer mebKee
Number of
shares held
in demated
form
number of shares

As a percentage of
MesejeW keer
mebKee
% kes he ceW
Number of
Shares
As a
%
Jeefeiele/efnb. De.he.
Individuals/H.U.F
0.00
0.00
0.00
kesvere/jepe mejkeej
Cental/State Government(s)
338580000
338580000
64.47
64.47
0.00
keejheesjs efvekeee
Bodies Corporate
efJelleere mebmLeeSb/ yeQke
Financial Institutions/Banks
keesF& Deve (efveefo&< kejW)
Any Other (specify)
Ghe-pees[ (ke)(1)
Sub-Total (A)(1)
338580000
338580000
64.47
64.47
0.00
0.00
efJeosMeer
Foreign
DeefveJeemeer Jeweefeke
Non Resident Individuals/
efJeosMeer veeieefjke
Foreign Nationals
keejheesjs efvekeee
Bodies Corporate
mebmLeeve
Institutions
Any Other (specify)
Ghe-pees[ (ke) (2)
Sub-Total (A)(2)
0.00
0.00
0.00
0.00
eJele&ke Deewj eJele&ke mecetn keer

kegue Oeeefjlee
Total holding of Promoter and
338580000
338580000
64.47
64.47
0.00
0.00
eJele&ke mecetn
(ke)=(ke)(1)+(ke)(2)
Promoter Group
(A)=(A)(1)+(A)(2)
meeJe&peefveke MesejOeeefjlee 3
Public Shareholding 3
mebmLeeve
Institutions
cetegDeue Heb[/eterDeeF&
Mutual Fund/UTI
37
5352175
5351475
1.02
1.02
efJelleere mebmLeeSb/yeQke
Financial Institutions/Banks
26
985913
985113
0.19
0.19
kesvere/jepe mejkeej
Central/State Government(s)
500
500
0.00
0.00
Gece hetbpeer efveefOe
Venture Capital Funds
yeercee kebheefveeeb
Insurance Companies
20
58147488
58147488
11.07
11.07
efJeosMeer mebmLeeiele efveJesMeke
Foreign Institutional Investors
214
79068651
79063251
15.05
15.05
efJeosMeer Gece hetbpeer efveJesMeke
Foreign Venture Cap. Inv
Ghe pees[ (Ke)(1)
Sub-Total (B)(1)
298
143554727
143547827
27.33
27.33
N . A.
N . A.
iewj mebmLeeSb
Non Institutions
keejheesjs efvekeee
Bodies Corporate
1976
8041031
7626131
1.53
1.53
Jeweefeke
Individuals
215026
31333015
13436360
5.97
5.97
i)
hees 1 ueeKe leke meeceeve

Mesej hetbpeer Oeeefjlee
i) Holding nominal share

capital upto Rs. 1 lakh
72

ii)
hees 1 ueeKe mes DeefOeke

meeceeve Mesej hetbpeer Oeejke
ii) Holding nominal share

capital in excess of
Rs. 1 lakh.
MesejOeejkeeW
keer mebKee
MesejeW keer
mebKee
Number
of Shareholders
Total No. of
shares
ef[ces mJehe
Shares pledged or
otherwise encumbered
Total shareholding as
keer mebKee
Number of
shares held
in demated
form
number of shares

As a percentage of
34
1038152
1002852
0.20
0.20
160200
0.03
0.03
1414
2468375
1710275
0.47
0.47
218453
43040773
23775618
8.20
8.20
Any Other (specify)
DeesJejmeerpe keejheesjs efvekeee
Overseas Corporate Bodies
DeefveJeemeer Jeefeiele
Non Resident Individuals
keesF& Deve (iewj-mJeosMeer

kebheefveeeb)
Any Other (Non Domestic Cos.)
Ghe pees[ (Ke)(2)
Sub-Total (B)(2)
kegue meeJe&peefveke MesejOeeefjlee
Total Public shareholding
(Ke)=(Ke)(1)+(Ke)(2)
(B)=(B)(1)+(B)(2)
218751
186595500
167323445
35.53
35.53
kegue (ke)+(Ke)
TOTAL (A)+(B)
218752
525175500
505903445
100.00
kemesef[eve eje Oeeefjle Mesej

Deewj efpemekes efJe ef[hee@efpejer
jmeeroW peejer keer ieF& nQ
Shares held by Custodians and

Against which Depository
Receipts have been issued
kegue pees[ (ke+(Ke)+(ie)
GRAND TOTAL (A)+(B)+( C)
218752
525175500
505903445
MesejeW keer
mebKee
% kes he ceW
Number of
Shares
As a
%
N . A.
N . A.
100.00
N . A.
N . A.
0.00
0.00
N . A.
N . A.
100.00
100.00
0.00
0.00
(I) (Ke) eJeie& mes mebyebefOele JeefeeeW keer MesejOeeefjlee oMee&ves Jeeuee efJeJejCe
(I) (b) Statement showing Shareholding of persons belonging to the category
eJele&ke SJeb eJele&ke mecetn

"Promoter and Promoter Group"
Mesej kees[ : 532149
efleceener meceeefhle 31.03.2010
SCRIP CODE : 532149
Quarter ended 31.03.2010
e.meb.
MesejOeejke kee veece
MesejeW keer mebKee
Sr.
No.
Name of the shareholder
Number of shares
Yeejle kes je<^heefle

PRESIDENT OF INDIA
kegue
Total
kegue MesejeW keer mebKee hej eefleMele Mesej

(DeLee&le Ghee&gkele hewje (1) (ke) kes efJeJejCe Shares pledged or otherwise
encumbered
kes Devegmeej (ke)+(Ke)+(ie) kee kegue pees[
Shares as a percentage of total
MesejeW keer
number of shares
mebKee
(i.e. Grand total of (A)+(b)+(C)
Number
indicated in statement at para (I)
of
(a) above)
Shares
% kes
he ceW
kegue pees[
(ke+Ke+ie)
kes % kes he
ceW Ghe Keb[
(1) (ke) kes
Devegmeej
338580000
64.47
338580000
64.47
0.00
73
(I) (ie) heefyueke eJeie& mes mebyebefOele JeefeeeW keer MesejOeeefjlee oMee&ves Jeeuee efJeJejCe
kegue MesejeW ceW mes 1 eefleMele mes DeefOeke Mesej OeejCe kejves Jeeues
(I) (c) Statement showing Shareholding of persons belonging to the category
"Public" and holding more than 1% of the total number of shares
e.meb.
Sr.
No.
Mesej kees[ : 532149
efleceener meceeefhle : 31.03.2010
SCRIP CODE : 532149
Quarter ended 31.03.2010
MesejOeejke kee veece
Name of the shareholder
MesejeW keer mebKee
kegue MesejeW keer mebKee hej

eefleMele Mesej
(DeLee&le Ghee&gkele hewje (1) (ke) kes
efJeJejCe kes Devegmeej (ke+Ke)+(ie)
kee kegue pees[
Number of
shares
Shares as a percentage
of total number of shares
(i.e. Grand total of
(A)+(b)+( C) indicated in
statement at para
(I)(a) above)
44963039
8.56
14237430
2.71
59200469
11.27
Yeejleere peerJeve yeercee efveiece
LIFE INSURANCE CORPORATION

OF INDIA
ueepee[& Smes cewvespeceW SueSuemeer Keelee ueepee[&
LAZARD ASSET MANAGEMENT

LLC A/C LAZARD
kegue
Total
Sve.S
Sve.S
Sve.S
N.A.
N.A.
N.A.
(I) (Ie) uee@ke efkeS ieS MesejeW kes yeesjs oMee&vesJeeuee efJeJejCe : Metve
(I) (d) Statement showing details of locked-in shares : Nil
(II) (ke) ef[hee@efpejer jmeeroeW ( [erDeej) kes yeesjs oMee&ves Jeeuee efJeJejCe : Metve
(II) (a)
(III)
Statement showing details of Depository Receipts (DRs) : Nil
(ke) yeQke Dee@@]He Fbef[ee MesejOeejkeeW kee Jeesefbie he@ve& oMee&vesJeeuee efJeJejCe eefo peejer kelee& eje Ske mes DeefOeke eJeie& ceW Mesej/eefleYetefleeeB peejer keer ieF&b nw
lees (eefleYetefle kes eleske eJeie& kes Jeesefbie nke kee efJeJejCe oW eJeie& Skeme, eJeie& JeeF&, eJeie& pes[) : ueeiet veneR
(III) (a) Statement showing the voting pattern of shareholders, if more than one class of shares/securities is issued by the
issuer : Not Applicable
eLee efoveebke 31 ceee&, 2010 kees MesejOeeefjlee kee mebefJelejCe

Distribution of Shareholdings as on 31st March, 2010
Oeeefjle FefkeJeer MesejeW keer mebKee
Heesefueees Folio
Mesej Shares
mebKee Nos.
eefleMele %
mebKee Nos.
eefleMele %
212314
97.06
26554623
5.06
501 mes to 1000
4485
2.05
3181334
0.60
1001 mes to 5000
1400
0.64
3024786
0.58
5001 mes to 10000
170
0.08
1271436
0.24
10001 SJeb
383
0.17
491143321
93.52
218752
100.00
525175500
100.00
No of Equity Shares held

Upto 500 leke
kegue Total
Fmemes DeefOeke & above
74
Mesej cetue /cee$ee : SveSmeF& ceW ceeefmeke he mes Ge SJeb efvecve YeeJe ( keessMeve) SJeb MesejeW kes uesve-osve keer cee$ee efvecveevegmeej nw:Share Price/Volume : The monthly high and low quotation and the volume of Shares traded on NSE are as under:-
DeefOekelece hees
vetvelece hees
MesejeW kes uesve-osve

keer cee$ee
Highest Rs.
Lowest Rs.
Volume of
shares traded
DeJeefOe
Period
Deewue, 2009
April, 2009
278.95
214.00
38669687
ceF&, 2009
May, 2009
349.50
226.45
54898718
petve, 2009
June, 2009
366.40
305.00
38730974
pegueeF&, 2009
July, 2009
364.40
296.10
36221903
Deiemle, 2009
August, 2009
342.00
301.30
25349562
efmelebyej, 2009
September, 2009
417.00
315.00
51853026
Deketyej, 2009
October, 2009
474.00
331.00
32484899
veJebyej, 2009
November, 2009
398.45
316.65
19844480
efomebyej, 2009
December, 2009
402.80
352.00
12285085
peveJejer, 2010
January, 2010
401.70
346.20
10688078
HejJejer, 2010
February, 2010
368.65
315.00
12961257
ceee&, 2010
March, 2010
353.40
309.05
13784272
eLee 31.03.2010 kees uesKee yeboer cetue
Closing Price as on 31.03.2010
./Rs. 340.25
yeepeej hetbpeerkejCe
Market Capitalisation
./Rs. 17869
kejes[/Crores
Jeehekelee DeeOeej Jeeues mebkeslekeeW keer leguevee ceW keee&efve<heeove

Performance in Comparison to Broad Based Indices
yeQke Dee@@]He Fbef[ee kee Mesej cetue leLee efveHeer
yeQke Dee@@]He Fbef[ee kee Mesej cetue SJeb meWmeskeme
Bank Of India Share Price and Nify
Bank Of India Share Price and Sensex
efoveebke (from 1.4.2009 mes to 31.03.2010)
efoveebke (from 1.4.2009 mes to 31.03.2010)
111.12%
110.75%
74.08%
73.83%
37.04%
36.92%
0%
Apr
May
Jun
Jul
Aug
Nifty
Sep
Oct
Nov
Dec
Jan
Feb
0%
Apr
Mar
Bank of India
May
Jun
Jul
Aug
Sep
Sensex
75
Oct
Nov
Bank of India
Dec
Jan
Feb
Mar
keeheexjs efveeb$eCe kes DeefveJeee& DevegyebOe kes Devegheeueve kee eceeCehe$e
Certificate of compliance of mandatory stipulations of

Corporate Governance
Mesej yeepeej kes meeLe meteerkejCe kejej keer Melees kes Devegmeej DeefveJeee& DevegyebOe
kes Devegheeueve mes mebyebefOele yeQke kes meebefJeefOeke uesKee hejer#ekeeW kes eje peejer
eceeCehe$e mebueive efkeee ieee nw~
The certificate issued by the statutory auditors of the Bank,

regarding compliance of mandatory stipulations of corporate
governance in terms of the listing agreement with the Stock
Exchange is attached.
meteerye mecePeewlee kes Keb[ 49 kes Devegueiveke -1 [er ceW efveOee&efjle efvecveefueefKele
iewj-DeefveJeee& DeeJeMekeleeDeesb kees yeQke ves Deheveeee nw :
The Bank has adopted the following non-mandatory

requirements set out in Annexure-1D to the Clause 49 of the
Listing Agreement.
i)
yeQke kes efveosMeke ceb[ue kes mJeble$e efveosMekeeW kes keee&keeue keer DeJeefOe 9 Je<ees
mes DeefOeke veneR nesleer~
ii)
yeQke ves 4 efveosMekeeW kes ceb[ue mlejere heeefjeefceke meefceefle kee ie"ve efkeee
nw~ en meYeer iewj-keee&heeueke efveosMeke nQ~
iii)
eeefvele iewj-keee&heeueke efveosMekeeW kes keee&efve<heeove kes cetueebkeve kes

efueS yeQke ves ceb[ue mlejere veeceebkeve meefceefle kee ie"ve efkeee nw~ Fme
meefceefle kes meboYe& kes efveyebOeve je<êreke=le yeQkeeW kes ceb[ue kes eeefvele
efveosMekeeW nsleg ogmle Deewj Gefele ceeveob[ Yeejleere efj]peJe& yeQke kes Devegmeej
nQ~
i)
The tenure of Independent Directors on the Board of the

Bank is not exceeding in the aggregate, a period of nine
years.
ii)
The Bank is having a Board Level remuneration committee

of 4 directors. All of them are Non-Executive directors.
iii)
The Bank has formed a Board level Nomination Committee

to evaluate the performance of elected Non-Executive
directors. The terms of reference of the committee is as
per the Reserve Bank of Indias directions of Fit & Proper
Criteria for elected Directors on the Board of Nationalised
Banks.
DeeYeej
ACKNOWLEDGEMENT
yees[&, Yeejle mejkeej, Yeejleere efj]peJe& yeQke SJeb Yeejleere eefleYetefle SJeb efJeefvecee
yees[& kes eefle Gvekes eLeesefele ceeie&oMe&ve leLee meneelee kes efueS Deheveer ke=le%elee
%eeefhele kejlee nw~ eer er.Sme.veejeeCemeeceer (YetlehetJe& DeOe#e SJeb eyebOe efveosMeke)
eer keceue efkeMeesj ieghlee, eer jecesMJej emeeo, yeQke kes mecemle efveosMekeeW Deewj
efpevneWves Je<e& kes oewjeve heo es[ efoee nw, Gvekeer mesJeeDeesb SJeb meneesie nsleg yees[&
Dehevee DeeYeej eke kejlee nw~ yees[& efJelleere mebmLeeDeesb SJeb mebheke&kelee& yeQkeeW kes eefle
Yeer Gvekes meneesie SJeb meneelee kes efueS OeveJeeo %eeefhele kejlee nw~ yees[& ieenkeeW
SJeb Mesej OeejkeeW keer Demeerefcele meneelee nsleg DeeYeej leLee yeQke kes meceie efve<heeove
kes efueS meHe meomeeW kes eefle Yeer Gvekeer meceefhe&le mesJeeDeesb Deewj meneesie kes efueS
Deheveer ke=le%elee %eeefhele kejlee nw~
The Board express its gratitude to the Government of India,

Reserve Bank of India and Securities and Exchanges Board of
India for the valuable guidance and support received from them.
The Board places on record its deep appreciation for the
services and contributions made by Shri T.S. Narayanasami
(Ex-Chairman & Managing Director), Shri Kamal Kishore Gupta,
Shri Rameshwar Prasad, all Directors of the Bank, who have
relinquished office during the year. The Board also thanks
financial Institutions and correspondent banks for their cooperation and support. The Board acknowledges the unstinted
support of its customers and shareholders and also wishes to
place on record its appreciation of staff members for their
dedicated services and contribution for the overall performance
of the Bank.
yees[& kes efveosMekeeW kes efueS SJeb Gvekeer Deesj mes
For and on behalf of the Board of Directors
(Deeueeske efceee)
(Alok K. Misra)
mLeeve : cegbyeF&
Place: Mumbai
Date: 07.05.2010
76
eOeeve keeee&uee : mej neTme, meer-5, peer yuee@ke, yeebe-keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
Iees<eCee
yeQke ves meYeer efveosMekeeW Deewj keesj eyebOeve kes efueS DeeejCe mebefnlee efveOee&efjle keer nw, efpemekee meej yeQke keer JesyemeeF hej efoee
ieee nw~ efveosMekeeW leLee keesj eyebOeve ves efJeeere Je<e& 31 ceee&, 2010 keer meceeefhle kes efueS Deeeej mebefnlee kes Devegheeueve keer hegef
keer nw~
(Deeueeske efceee)
mLeeve : cegbyeF&
DECLARATION
The Bank has laid down a Code of Conduct for all the directors and Core Management of the
Bank, the text of which is posted on the Banks website. The Directors and Core Management
have affirmed compliance with the Code of Conduct for the financial year ended 31st March,
2010.
Place : Mumbai
Date : 05.06.2010
(Alok K. Misra)
77
keeheexjs efveeb$eCe hej uesKee hejer#ekeeW kee eceeCehe$e

AUDITORS CERTIFICATE ON CORPORATE GOVERNANCE
eefle,
meomeieCe,
yeQke Dee@]He Fbef[ee, mej neGme, meer-5, peer-yuee@ke,
yeebe-keguee& mebkegue, yeebe (het)
cegyeF& - 400 051.
To The Members of
Bank of India,
Star House, C- 5, G Block,
Bandra-Kurla Complex,
Bandra (E), Mumbai - 400 051.
yeQke Dee@]He Fbef[ee kes meeLe me@ke SkemeeWpe kes meteerkejCe kejej kes Keb[ 49 ceW
eLee efJeefveefo& keeheexjs efveeb$eCe keer MeleeX kee 31 ceee&, 2010 kees meceehle Je<e&
kes efueS yeQke eje efkeS Devegheeueve kee nceves hejer#eCe efkeee nw~
We have examined the compliance of conditions of Corporate

Governance by Bank of India for the year ended 31st March,
2010 as stipulated in clause 49 of the listing agreement of the
said Bank with stock exchanges.
keeheexjs efveeb$eCe keer MeleeX kee Devegheeueve mebyebefOele eyebOeve Jeie& keer efpeccesoejer nw~
keeheexjs efveeb$eCe keer MeleeX kee Devegheeueve megefveefMele kejves kes efueS yeQke eje
Debieerke=le keee&eCeeueer leLee Gmekes keeee&vJeeve leke nceeje hejer#eCe meerefcele Lee~
en uesKee hejer#ee veneR nw Deewj ve ner yeQke kes efJeeere efJeJejCe hej cele eoMe&ve
nw~
The compliance of conditions of corporate governance is the

responsibility of the Management. Our examination was limited
to procedures and implementation thereof, adopted by the
Bank for ensuring the compliance of the conditions of corporate
governance. It is neither an audit nor an expression of opinion
on the financial statements of the Bank.
nceejs DeefOecele SJeb Gefele peevekeejer leLee nceejs eehle mheerkejCeeW kes Devegmeej
nce en eceeefCele kejles nQ efke yeQke eje GefuueefKele meteerkejCe kejej ceW efveOee&efjle
keeheexjs DeefYeMeemeve keer MeleeX kee Devegheeueve efkeee ieee nw~
In our opinion and to the best of our information and according

to the explanations given to us, we certify that the Bank has
complied with the conditions of corporate governance as
stipulated in the above mentioned Listing Agreement.
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer ceeie&oMe&ke efhheCeer kes Dehes#eevegmeej
nce en eceeefCele kejles nQ efke MesejOeejke leLee efveJesMeke efMekeeele efveJeejCe
meefceefle eje jKes ieS efjkee[& kes Devegmeej yeQke kes efKeueeHe keesF& Yeer efveJesMeke
efMekeeele Ske ceen mes DeefOeke DeJeefOe leke uebefyele veneR nw~
As required by the Guidance Note issued by the Institute of

Chartered Accountants of India, we have to state that no
investor grievance is pending for a period exceeding one month
against the Bank as per the records maintained by the
Shareholders and Investors Grievance Committee.
nce en Yeer kenles nQ efke en Devegheeueve yeQke keer YeeJeer ueeYeeolee kes yeejs ceW Deewj
efpeme o#elee Deewj eYeeJeMeeruelee mes eyebOeJeie& ves yeQke kes keee&keueeheeW kee mebeespeve
efkeee nw Gmekes yeejs ceW Deeeemeve veneR nw~
We further state that such compliance is neither an assurance

as to the future viability of the Bank nor the efficiency or
effectiveness with which the Management has conducted the
affairs of the Bank.
ke=les heer.meer. ceesoer Sb[ kebheveer

meveoer uesKeekeej
Hece& hebpeereve mebKee 000239meer
ke=les S.kes.peer. SmeesefMeSdme

ke=les Jeer. jecemJeeceer Deej Sb[ kebheveer
meveoer uesKeekeej
meveoer uesKeekeej
Hece& hebpeereve mebKee 002688Sve Hece& hebpeereve mebKee 002974Sme
For P.C. Modi & Co.

Chartered Accountants
Firm Regn. No. 000239 C
For A.K.G. & Associates

Firm Regn. No.002688N
For V. Ramaswamy Iyer & Co.

Firm Regn. No. 002974S
(Yejle meeWefKeee)
Yeeieeroej
Hece& hebpeereve mebKee 403023
(njeEJeoj eEmen)
Yeeieeroej
(Bharat Sonkhia)
Partner
Membership No.403023
(Harvinder Singh)
Partner
Membership No.87889
(D V Yegnanarayanan)
Partner
Membership No.010472
([er.Jeer. e%eveejeeCeve)
Yeeieeroej
ke=les megvojce Sb[ eerefveJeemeve

ke=les cesnjes$ee Sb[ cesnjes$ee
ke=les DeeJeeue Sb[ mekemesvee
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
Hece& hebpeereve mebKee 004207Sme Hece& hebpeereve mebKee 000226meer Hece& hebpeereve mebKee 002405meer
For Sundaram & Srinivasan For Mehrotra & Mehrotra

Firm Regn. No. 004207S
Firm Regn. No. 000226C
For Agarwal & Saxena

Firm Regn. No. 002405C
(meer. vejsMe)
Yeeieeroej
(C. Naresh)
Partner
Membership No. 28684
(Anil K Saxena)
Partner
Membership No.71600
(S.Sve. jmleesieer)
Yeeieeroej
(Deefveue kes. mekemesvee)

Yeeieeroej
cegbyeF&
7 ceF&, 2010
Mumbai
7th May, 2010
78
(A N Rastogi)
Partner
legueve-he$e
ueeYe SJeb neefve Keelee
vekeoer eJeen efJeJejCeer
Deewj
uesKee hejer#ekeeW keer efjhees&
2009-10
Balance Sheet
Profit and Loss Account
Cash Flow Statement
and
Auditors' Report
2009-10
79
31 ceee&, 2010 keer efmLeefle kes Devegmeej legueve-he$e

(000s es[s
BALANCE SHEET AS AT 31ST MARCH, 2010

Devegmeteer mebKee
Schedule
No
I.
II.
hetbpeer Deewj oseleeSb

hetbpeer
Deejef#eefleeeB Deewj DeefOeMes<e
peceejeefMeeeB
GOeej
Deve oseleeSB leLee eeJeOeeve
pees[
DeeefmleeeB
vekeoer Deewj Mes<e
Yeejleere efj]peJe yeQke ceW
yeQkeeW ceW Mes<e Deewj ceebie hej
leLee Deuhe metevee hej eehe Oeve
efveJesMe
Deefece
Deeue DeeefmleeeB
Deve DeeefmleeeB
pees[
Deekeefmceke oseleeSB
Jemetueer kes efueS efyeue
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
CAPITAL AND LIABILITIES

Capital
5,259,146
5,259,146
Reserves & Surplus
137,040,792
129,690,067
Deposits
2,297,619,439
1,897,084,797
Borrowings
223,998,955
156,731,802
Other Liabilities and Provisions
85,746,253
66,251,859
2,749,664,585
2,255,017,671
TOTAL
ASSETS
Cash and balances with Reserve Bank
of India
156,026,240
89,152,845
Balances with Banks and money at call

and short notice
156,275,098
128,459,711
Investments
670,801,795
526,071,791
Advances
1,684,907,098
1,429,093,738
Fixed Assets
10
23,518,088
25,319,347
Other Assets
11
TOTAL
Contingent Liabilities
12
Bills for Collection
58,136,266
56,920,239
2,749,664,585
2,255,017,671
1,350,987,825
1,222,665,860
118,101,637
114,907,372
Thej yeleeF& ieF& DevegmetefeeeB legueve-he$e kee DeefYevve Debie nQ.

The Schedules referred to above form an integral part of the Balance Sheet.
yeQkekeejer efJeefveeceve DeefOeefveece 1949 keer leermejer Devegmeteer kes Heece& S kes Devegmeej legueve-he$e leweej efkeee ieee nw~
The Balance Sheet has been prepared in conformity with Form À of the Third Schedule to the Banking Regulation Act, 1949.
efveosMeke DIRECTORS
Deeueeske efceee
Alok K. Misra
leCe yepeepe
S. Jeer. mejosmeeF&
S. kes. ceesleeeo
kes. Sme. mebhele
FbsMe efJeece eEmen
Sce. Sve. ieesheerveeLe
ekeeMe heer. ceeuee
heer. Sce. efmejepegerve
[e@. Meeblee eeJe[e
Tarun Bajaj
A. V. Sardesai
K. S. Sampath
Indresh Vikram Singh
Prakash P. Mallya
yeer. S. eYeekej
B. A. Prabhakar
Executive Director
Sce. vejW
M. Narendra
Executive Director
P. M. Sirajuddin
mece efleefLe kes DevegmejCe ceW nceejer efjhees& mebueive nw~

Heer.meer.ceesoer Sb[ keb.
S.kes.peer Sb[ SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
(Hece& Hebpeer.meb.000239meer)
(Hece& Hebpeer.meb.002688Sve)
Mumbai, 7th May, 2010
M. N. Gopinath
Dr. Shanta Chavda
In terms of our report of even date attached
Jeer. jeceemJeeceer Deej Sb[ keb

meveoer uesKeekeej
(Hece& Hebpeer.meb.002974Sme)
P. C. Modi & Co.

(Firm Reg No. 000239C)
A. K. G. & Associates
(Firm Reg No. 002688N)
(Yejle meeWefKeee)
(njefJeboj eEmen)
megbojce Sb[ eerefveJeemeve

meveoer uesKeekeej
cesnjes$ee Sb[ cesnjes$ee

meveoer uesKeekeej
DeieJeeue Sb[ mekemesvee

meveoer uesKeekeej
(meer.vejsMe)
(S.Sve.jmleesieer)
meomelee meb. 28684
meomelee meb. 70168
meomelee meb. 71600
(Bharat Sonkhiya)
Yeeieeroej Partner
meomelee meb. 403023
(Harvinder Singh)
Yeeieeroej Partner
meomelee meb. 87889
Sundaram & Srinivasan

(Firm Reg No. 004207S)
cegbyeF&, 7 ceF&, 2010
A. K. Motayed
Mehrotra & Mehrotra

(C. Naresh)
Yeeieeroej Partner
(A. N. Rastogi)
Yeeieeroej Partner
80
V. Ramaswamy Iyer & Co.

(D. V. Yegnanarayanan)
Yeeieeroej Partner
Agarwal & Saxena

(Anil K. Saxena)
Yeeieeroej Partner
31 ceee&, 2010 keer efmLeefle kes Devegmeej ueeYe SJeb neefve Keelee
(000s es[s
PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 31ST MARCH, 2010
Devegmeteer mebKee
Schedule
No
Deee
Deefpe&le yeepe
Deve Deee
pees[
II. Jee
Jee efkeee ieee yeepe
eeeueveiele Jee
eeJeOeeve Deewj DeekeefmcekeleeSb
pees[
III. ueeYe
Je<e& kee efveJeue ueeYe
pees[: ueeYe Deeies ueeee ieee
pees[
IV. efJeefveeesie
keevetveer Deejef#eefle kees DeblejCe
jepemJe Deejef#eefle kees DeblejCe
hetbpeer Deejef#eefle kees DeblejCe
efJeMes<e Deejef#eefle kees DeblejCe-kejWmeer mJewhe
I.
INCOME
Interest earned
Other income
TOTAL
EXPENDITURE
Interest expended
Operating expenses
Provisions and Contingencies
TOTAL
PROFIT
Net Profit for the year
Add: Profit brought forward
TOTAL
APPROPRIATIONS
Transfer to Statutory Reserve
Transfer to Revenue Reserve
Transfer to Capital Reserve
Transfer (from) / to Special Reserve Currency Swap
Interim Dividend (including dividend tax)
Final Dividend (including dividend tax)
Special Reserve u/s Sec 36(1) (viii) of
Income Tax Act,1961
TOTAL
Earnings Per Share (Rs.)
Year ended
31-03-2010
ieS nQ Omitted)
Year ended
31-03-2009
kees meceehle Je<e& nsleg

. (Rs.)

. (Rs.)
13
14
178,779,879
26,166,363
204,946,242
163,473,579
30,518,627
193,992,206
15
16
121,220,429
36,678,137
29,636,987
187,535,553
108,484,531
30,939,633
24,494,579
163,918,743
17,410,689
0
17,410,689
30,073,463
0
30,073,463
4,500,000
6,255,641
379,149
(10,566)
8,000,000
9,974,714
5,692,579
(9,261)
0
4,286,465
1,843,287
3,072,144
2,000,000
17,410,689
33.15
1,500,000
30,073,463
57.26
Debleefjce ueeYeebMe (ueeYeebMe kej meefnle)

Debeflece ueeYeebMe (ueeYeebMe kej meefnle)
Deeekej DeefOeefveece, 1961 keer Oeeje 36(1)
(viii) kes Debleie&le efJeMes<e Deejef#eefle
pees[
eefle Mesej Gheepe&ve (.)
Thej yeleeF& ieF& DevegmetefeeeB ueeYe-neefve Keeles kee DeefYevve Debie nQ~
The schedules referred to above form an integral part of the Profit and Loss Account.
yeQkekeejer efJeefveeceve DeefOeefveece 1949 keer leermejer Devegmeteer kes Heece& yeer kes Devegmeej ueeYe neefve Keelee leweej efkeee ieee nw~
The Profit and Loss Account has been prepared in conformity with Form `B of the Third Schedule to the Banking Regulation Act, 1949.
Deeueeske efceee
Alok K. Misra
leCe yepeepe
S. Jeer. mejosmeeF&
S. kes. ceesleeeo
kes. Sme. mebhele
FbsMe efJeece eEmen
ekeeMe heer. ceeuee
[e@. Meeblee eeJe[e
Tarun Bajaj
A. V. Sardesai
K. S. Sampath
Prakash P. Mallya
yeer. S. eYeekej
B. A. Prabhakar
Executive Director
Sce. vejW
M. Narendra
Executive Director
P. M. Sirajuddin

meveoer uesKeekeej
meveoer uesKeekeej
M. N. Gopinath
Dr. Shanta Chavda

meveoer uesKeekeej
P. C. Modi & Co.

(Yejle meeWefKeee)
(njefJeboj eEmen)

meveoer uesKeekeej

meveoer uesKeekeej

meveoer uesKeekeej
(meer.vejsMe)
(S.Sve.jmleesieer)
meomelee meb. 28684
meomelee meb. 70168
meomelee meb. 71600
(Bharat Sonkhiya)
Yeeieeroej Partner
(Harvinder Singh)
Yeeieeroej Partner
meomelee meb. 87889

A. K. Motayed
Mehrotra & Mehrotra

(C. Naresh)
Yeeieeroej Partner
(A. N. Rastogi)
Yeeieeroej Partner
81

Yeeieeroej Partner
Agarwal & Saxena

(Anil K. Saxena)
Yeeieeroej Partner
legueve-he$e keer DevegmetefeeeB

(000s es[s
SCHEDULES TO THE BALANCE SHEET
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
30,000,000
15,000,000
(Previous year Rs. 338.58 crores) held by

Central Government;
5,263,526
5,263,526
pees[
eoe hetbpeer
TOTAL
5,263,526
5,263,526
52,51,75,500 hetCe&le: eoe (efJeiele Je<e&

52,51,75,300) hees 10 kes FefkeJeer Mesej
52,51,75,500 Equity Shares (Previous year

52,51,75,300) of Rs.10 each fully paid-up.
5,251,755
5,251,753
7,391
7,393
5,259,146
5,259,146
35,251,686
27,251,686
4,500,000
8,000,000
39,751,686
35,251,686
17,102,902
17,630,984
2,816,716
528,082
14,286,186
17,102,902
7,903,093
2,210,514
Devegmeteer - 1 : hetbpeer
eeefOeke=le
300,00,00,000 (efJeiele Je<e& 150,00,00,000) eleske
hees 10 kes FefkeJeer Mesej peejer
peejer Deewj DeefYeoe
52,63,52,600 FefkeJeer Mesej (efJeiele Je<e&
52,63,52,600)
SCHEDULE - 1 : CAPITAL
AUTHORISED
300,00,00,000 (Previous year 150,00,00,000)
Equity Shares of Rs.10 each
ISSUED AND SUBSCRIBED
52,63,52,600) of Rs.10 each including
33,85,80,000) of Rs.10 each fully paid up
amounting to Rs.338.58 crores
PAID-UP CAPITAL
Add: Amount of shares forfeited
pees[
TOTAL
Devegmeteer - 2 : Deejef#eefleeeb Deewj DeefOeMes<e

I. keevetveer Deejef#eefleeeB
DeejbefYeke Mes<e
Je<e& kes oewjeve heefjJeOe&ve
pees[ (I)
II. hetbpeer Deejef#eefleeeb
S) hetvecet&ueve Deejef#eefle :
DeejbefYeke Mes<e
IeeSb : ueeYe Je neefve Keeles ceW meceeeesefpele
hegvecet&ueebke kes keejCe cetueeme
(S) kee pees[
yeer) Deve
i) efveJesMe keer efyeeer hej ueeYe heefjhekeJelee leke Oeeefjle
DeejbefYeke Mes<e
pees[W : ueeYe neefve Keeles ceW DeblejCe
(i) kee Ghe pees[
ii) efJeosMeer cege heeblejCe Deejef#eefle
DeejbefYeke Mes<e
pees[s/IeeSb : Je<e& kes oewjeve meceeeespeve (efveJeue)
SCHEDULE - 2 : RESERVES & SURPLUS
(ii) kee
Ghe pees[
I.
Statutory Reserve :
Opening Balance
Additions during the year
TOTAL (I)
II. Capital Reserves :

A) Revaluation Reserve :
Opening Balance
Less: Depreciation on account of
revaluation adjusted to P & L A/c
Total of (A)
B) Others
i)
Profit on sale of Investments "Held to Maturity"

Opening Balance
Add: Transfer from Profit and Loss account
Sub-total of (i)
379,149
5,692,579
8,282,242
7,903,093
6,410,560
1,985,207
(2,956,783)
4,425,353
3,453,777
6,410,560
ii) Foreign Currency Translation Reserve

Opening Balance
Add/ (Less) : Adjustments during the
year (Net)
Sub-total of (ii)
82

(000s es[s
Devegmeteer - 2 : Deejef#eefleeeb Deewj DeefOeMes<e (peejer)

iii) efJeMes<e Deejef#eefle-cege mJewhe
DeLeMes<e
pees[s/IeeSb: ueeYe neefve Keeles mes DeblejCe
(iii) kee
IV (i) kee
Ghe pees[
ii) Deeekej DeefOeefveece, 1961 keer Oeeje 36(1)(viii)
kes Debleie&le efJeMes<e Deejef#eleer
DeejbefYeke Mes<e
pees[W : Je<e& kes oewjeve heefjJeOe&ve
IV(ii) kee Ghe pees[
pees[ (IV)
V. ueeYe-neefve Keeles ceW Mes<e
pees[ (I mes V)
Devegmeteer - 3 : peceejeefMeeeB
S. I. ceeBie pecee
i) yeQke mes
ii) Deve mes
pees[ (I)
II. yeele yeQke pecee
III. efceeeoer pecee
i) yeQke mes
ii) Deve mes
pees[ (III)
pees[ (S) (I mes III)
yeer. i) Yeejle ceW MeeKeeDeeW keer peceejeefMeeeB
ii) Yeejle kes yeenj keer MeeKeeDeeW keer peceejeefMeeeB
pees[ (yeer)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
60,598
(10,566)
69,859
(9,261)
SCHEDULE - 2 : RESERVES & SURPLUS (cont.)

iii) Special Reserve - Currency Swaps
Opening Balance
Add/(Less):Transfer to/(from)
Profit and Loss Account
Sub-total of (iii)
Ghe pees[
kegue (B)
kegue (III)
III. Mesej eerefceece
DeejbefYeke Mes<e
Je<e& kes oewjeve heefjJeOe&ve (keetDeeF&heer efveie&ce)
kegue (III)
IV. jepemJe Deewj Deve Deejef#eefleeeB
i) jepemJe Deejef#eefleeeB
DeejbefYeke Mes<e
pees[W : ueeYe SJeb neefve meceeeespeve mes DeblejCe
ieS nQ Omitted)
50,032
60,598
11,786,051
26,072,237
14,374,251
31,477,153
18,455,795
18,455,795
18,455,796
18,455,795
41,305,433
31,330,719
6,255,640
9,974,714
47,561,073
41,305,433
Opening Balance
3,200,000
1,700,000
Add: Additions during the year
2,000,000
1,500,000
Sub-total of IV(ii)
5,200,000
3,200,000
52,761,073
44,505,433
137,040,792
129,690,067
i) From Banks
3,031,718
2,770,617
ii) From Others
Total of (B)
TOTAL (II)
III. Share Premium :
Opening Balance
Add: On forfeited shares annulled
TOTAL (III)
IV. Revenue and Other Reserves :
i)
Revenue Reserve :
Opening Balance
Add: Transfer from Profit & Loss
Appropriations
Sub-total of IV(i)
ii) Special Reserve u/s Sec 36(1)(viii) of

Income Tax Act, 1961
TOTAL (IV)
V. Balance in Profit and Loss Account :
TOTAL (I TO V)
SCHEDULE - 3 : DEPOSITS
A. I.
Demand Deposits :
155,840,485
123,044,827
TOTAL (I)
158,872,203
125,815,444
II. Savings Bank Deposits
480,758,297
381,936,910
i) From Banks
119,340,643
75,946,281
ii) From Others
1,538,648,296
1,313,386,162
1,657,988,939
1,389,332,443
III. Term Deposits :
TOTAL (III)
TOTAL A(I, II, III)
B. i)
Deposits of branches in India
ii) Deposits of branches outside India

TOTAL (B)
83
2,297,619,439
1,897,084,797
1,965,848,359
1,594,867,700
331,771,080
302,217,097
2,297,619,439
1,897,084,797

(000s es[s
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
4,825,000
825,000
1,103,000
4,467,000
1,045,000
1,203,000
Devegmeteer - 4 : GOeej
SCHEDULE - 4 : BORROWINGS
Yeejle ceW GOeej

i) Yeejleere efj]peJe& yeQke
ii) Deve yeQke
ke) efej-I hetbpeer (DeeF&heer[erDeeF&)
Ke) Dehej efej-II hetbpeer
ie) eefleYeteflejefnle iewj heefjJele&veere
ceeseveere yebOehe$e
(efej-II hetbpeer kes efueS ieewCe $e+Ce)
Ie) Deve
pees[ (ii)
iii) Deve mebmLeeSb Deewj DeefYekejCe
ke) efej-I hetbpeer (DeeF&heer[erDeeF&)
ie) eefleYeteflejefnle iewj heefjJele&veere
ceeseveere yebOehe$e
(efej-II hetbpeer kes efueS ieewCe $e+Ce)
Ie) Deve
pees[ (iii)
pees[ (I)
II. Yeejle kes yeenj mes GOeej
ke) efej I hetbpeer (DeeF&heer[erDeeF&)
ie) Deve
pees[ (II)
pees[ (I,II)
Thej meefcceefuele eefleYetle GOeej
I.
Devegmeteer - 5 : Deve oseleeSb Deewj eeJeOeeve
SCHEDULE - 5 : OTHER LIABILITIES AND PROVISIONS
I.
I.
II.
III.
IV.
V.
ose efyeue
Deblej-keeee&uee meceeeespeve-(efveJeue)
eesodYetle yeepe
DeemLeefiele kej oselee
Deve
pees[ (II)
Devegmeteer - 6 : vekeoer Deewj Yeejleere

efj]peJe& yeQke ceW Mes<e
neLe ceW vekeoer
(FmeceW efJeosMeer kejWmeer vees Deewj mJeCe& meefcceefuele nw~)
II. Yeejleere efj]peJe& yeQke ceW Mes<e
i) eeuet Keeles ceW
ii) Deve KeeleeW ceW
pees[ (II)
pees[ (I,II)
I.
Borrowings in India :
i) Reserve Bank of India
ii) Other Banks
a. Tier I Capital ( I.P.D.I.)
b. Upper Tier II Capital
c. Unsecured Non-convertible
Redeemable Bonds
(Subordinated for Tier-II Capital)
d. Others
Total (ii)
iii) Other Institutions and Agencies
Redeemable Bonds
d. Others
Total (iii)
Total (I)
II. Borrowings outside India
c. Others
Total (II)
Total (I, II)
Secured borrowings included in above
I.
II.
III.
IV.
V.
Bills Payable
Inter-office adjustments (net)
Interest accrued
Deferred Tax Liabilities
Others
TOTAL
SCHEDULE - 6 : CASH AND BALANCES WITH

RESERVE BANK OF INDIA
I. Cash in hand
(including foreign currency notes and gold)
II. Balances with Reserve Bank of India :
i) In Current Account
ii) In Other Accounts
TOTAL (II)
TOTAL (I, II)
84
ieS nQ Omitted)
917,801
7,670,801
6,715,000
8,975,000
31,495,000
21,397,000
6,083,000
11,275,000
21,297,000
59,982,266
121,849,266
129,520,067
37,599,352
76,254,352
82,969,352
3,811,399
10,772,970
79,894,519
94,478,888
223,998,955
0
4,308,846
12,183,193
57,270,411
73,762,450
156,731,802
0
11,716,454
7,170,146
7,282,177
5,743,200
53,834,276
85,746,253
10,365,208
0
7,120,754
3,096,900
45,668,997
66,251,859
6,507,161
4,579,829
149,519,079
0
149,519,079
156,026,240
84,573,016
0
84,573,016
89,152,845

(000s es[s
eLee As at
31-03-2010
. (Rs.)
Devegmeteer - 7 : yeQkeeW ceW Mes<e Deewj ceebie leLee

Deuhe metevee hej eehe Oeve
SCHEDULE - 7 : BALANCES WITH BANKS & MONEY AT

CALL & SHORT NOTICE
Yeejle ceW
i) yeQke ceW Mes<e
ke) eeuet KeeleeW cesb
Ke) Deve pecee KeeleeW ceW
ii) ceebie hej Deewj Deuhe metevee hej eehe Oeve
ke) yeQkeeW kes meeLe
Ke) Deve mebmLeeDeeW ceW
pees[ (I)
II. Yeejle kes yeenj
i) eeuet KeeleeW ceW
ii) Deve pecee KeeleeW ceW
iii) ceebie hej Deewj Deuhe metevee hej eehe Oeve
pees[ (II)
pees[ (I,II)
I.
Devegmeteer - 8 : efveJesMe
SCHEDULE - 8 : INVESTMENTS
Yeejle ceW efveJesMe

i) mejkeejer eefleYetefleeeW ceW
ii) Deve Devegceesefole eefleYetefleeeW ceW
iii) MesejeW ceW
iv) ef[yeWejes Deewj yebOehe$eeW ceW
v) meneeke kebheefveeeW Deewj meneesieer mebmLeeDees ceW
vi) Deve
pees[ (I)
mekeue . 625242684
(hetJe&Jeleea Je<e& . 478548155)
IeeSb :cetueeme . 4297470
II. Yeejle kes yeenj efveJesMe
i) mejkeejer eefleYetefleeeW ceW
(mLeeveere eeefOekejCeeW meefnle)
ii) meneeke kebheveer Deewj/ee efJeosMe ceW mebege Gheece
I.
I.
I.
iii) Deve efveJesMeeW ceW
pees[ (II)
mekeue . 54444214
IeeSb : cetueeme SJeb efJeefvecee Ie-ye{ . 4587633
pees[ (I,II)
ieS nQ Omitted)
eLee As at
31-03-2009
. (Rs.)
In India :
i)
Balances with Banks

a) in Current Accounts
b) in Other Deposit Accounts
4,321,698
3,726,516
54,986,796
22,374,129
ii) Money at call and short notice

a) With Banks
b) With Other Institutions
19,486,920
TOTAL (I)
78,795,414
26,100,645
II. Outside India :

i)
5,890,144
1,485,426
ii) In Other Deposit Accounts
In Current Accounts
46,011,212
59,824,141
iii) Money at call and short notice
25,578,328
41,049,499
77,479,684
102,359,066
156,275,098
128,459,711
TOTAL (II)
TOTAL (I, II)
Investments in India :
i)
568,693,360
425,309,793
ii) Other approved Securities
Government Securities
4,660,651
6,586,197
iii) Shares
7,924,776
3,800,042
21,361,763
28,462,224
2,586,171
2,178,879
iv) Debentures and Bonds

v) Subsidiaries and Associates
vi) Others
15,718,493
10,787,636
620,945,214
477,124,771
(including local authorities)
25,857,586
15,718,405
ii) In Subsidiaries and/or joint

ventures abroad
iii) Other Investments
1,772,417
1,772,417
22,226,578
31,456,198
49,856,581
48,947,020
670,801,795
526,071,791
TOTAL ( I )
Gross Rs.625242684
(Previous year Rs.478548155)
Less: Depreciation Rs. 4297470
(Previous year Rs.1423384)
II. Investments outside India :
i)
TOTAL (II)
Gross Rs. 54444214( Previous year
Rs.54621859)
less : depreciation and amortisation
Rs.4587633 (Previous year Rs. 5674839)
TOTAL (I, II)
85

(000s es[s
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
Bills Purchased and Discounted
254,734,079
181,623,180
ii) vekeo GOeej, DeesJej[êhe Deewj ceebie hej eeflemebose $e+Ce
ii) Cash Credits, Overdrafts and Loans

repayable on demand
706,463,601
641,060,085
iii) ceereeoer $e+Ce
iii) Term Loans
723,709,418
606,410,473
1,684,907,098
1,429,093,738
1,038,392,752
926,702,191
Devegmeteer - 9 : Deefece
SCHEDULE - 9 : ADVANCES
S. i) eerle efyeue Deewj yeeke=le efyeue
A. i)
pees[ (S)
yeer. DeefeceeW kee efJeJejCe
i)
cetle& DeeefmleeeW eje eefleYetle
TOTAL (A)
B. Particulars of Advances :
i)
(FmeceW yener $e+CeeW kes efJe Deefece Meeefceue nw)
Secured by tangible assets

(includes advances against Book Debts)
ii) yeQke/mejkeejer eleYetefleeeW eje megjef#ele
ii) Covered by Bank/Government

Guarantees
276,692,021
178,430,031
iii) DeeefleYetle
iii) Unsecured
369,822,325
323,961,516
pees[ (yeer)
TOTAL (B)
1,684,907,098
1,429,093,738
429,288,969
375,450,654
150,675,520
118,380,167
meer. DeefeceeW kee #es$eJeej JeieeakejCe

I.
Yeejle ceW Deefece

i)
eeLeefcekelee eehle #es$e
C. Sectoral Classification of Advances :

I.
Advances in India
i)
Priority Sector
ii) meeJe&peefveke #es$e
ii) Public Sector
iii) yeQke
iii) Banks
16,840,360
1,451,103
iv) Deve
iv) Others
729,616,015
641,646,011
pees[ (meer-I)
TOTAL (C-I)
1,326,420,864
1,136,927,935
91,130,871
58,817,474
II. Yeejle kes yeenj Deefece

i)
yeQkeeW mes ose
ii) DeveeW mes ose
II. Advances outside India :

i)
Due from Banks
ii) Due from others
ke) eerle efyeue Deewj yeeke=le efyeue
a) Bills Purchased and Discounted
86,075,400
53,358,798
Ke) meecetefnke $e+Ce
b) Syndicated Loans
73,559,029
73,466,467
ie) Deve
c) Others
107,720,934
106,523,064
pees[ (meer-II)
TOTAL (C-II)
358,486,234
292,165,803
pees[ (meer-I, meer-II)
TOTAL (C - I, C - II)
1,684,907,098
1,429,093,738
86

(000s es[s
Devegmeteer - 10 : Deeue Deeefmleeeb
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
5,815,790
1,042,078
69,309
6,788,559
19,753,966
5,402,899
412,891
0
5,815,790
19,753,966
7,219,119
19,323,406
4,225,234
21,344,522
10,212,580
1,520,492
367,522
11,365,550
7,821,601
3,543,949
650,733
23,518,088
9,327,486
1,193,022
307,928
10,212,580
7,342,296
2,870,284
1,104,541
25,319,347
0
13,416,197
27,647,923
18,261
157,906
16,895,979
58,136,266
5,554,206
11,872,617
21,684,062
17,561
1,841
17,789,952
56,920,239
5,004,171
3,200
3,889,015
3,200
673,100,301
652,378,722
158,120,186
46,763,148
165,625,912
300,544,560
1,826,347
111,133,432
39,202,221
151,111,873
264,424,242
523,155
1,350,987,825
1,222,665,860
SCHEDULE - 10 : FIXED ASSETS
I. PREMISES :
heefjmej
Opening Balance at cost
ueeiele hej DeLeMes<e
Additions / Adjustments during the year
Je<e& kes oewjeve heefjJeOe&ve/meceeeespeve
Less:Deductions / Adjustments during the year
IeeSb : Je<e& kes oewjeve keewefleeeB/meceeeespeve
Sub-total
Ghe-pees[
Addition to date on account of revaluation credited
Fme leejerKe kees hetvece&tueve heefjJeOe&ve kes keejCe
to revaluation reserve
hegvecet&ueve Deejef#ele ceW pecee
Less : Depreciation to date (including
IeeSb : Fme leejerKe kees cetueeme (hegvece&tueve kes
Rs.5467781* on account of revaluation - Previous
keejCe . 5467781* meefnle-hetJe&Jeleea Je<e& ceW
year end Rs.2651065)
. 2651065)
TOTAL (I)
pees[ (I)
(* Revised during the year to bring it in line with
(* hegvecet&ueebefkele Deeefmle kes DeJeefMe peerJeve kes
the residual life of the revalued asset)
Deveghe yeveeves kes efueS Je<e& kes oewjeve mebMeesefOele)
II. OTHER FIXED ASSETS :
II. Deve Deeue Deeefmleeeb
(including Furniture and Fixtures)
(FmeceW heveeaej Deewj efhekemeej meefcceefuele nw)
ueeiele hej DeLeMes<e
Additions / Adjustments during the year
Je<e& kes oewjeve heefjJeOe&ve/meceeeespeve
Less:Deductions / Adjustments during the year
IeeSb : Je<e& kes oewjeve keewefleeeB/meceeeespeve
Sub-total
Ghe-pees[
Less: Depreciation to date
IeeSb : Fme leejerKe kees cetueeme
TOTAL (II)
pees[ (II)
III. CAPITAL WORK IN PROGRESS
III. efvecee&CeeOeerve hetbpeeriele keee&
TOTAL ( I, II, III )
pees[ (I,II,III)
I.
Devegmeteer - 11 : Deve DeeefmleeeB

I.
II.
II.
IV.
V.
VI.
Deeblej keeee&uee meceeeespeve (efveJeue)

eesoYetle yeepe
Deefece he mes eoe kej/eesle hej keee ieee kej (efveJeue)
uesKeve meeceeer Deewj meche
DeemLeefiele kej DeeefmleeeB
Deve
pees[
Devegmeteer - 12 : Deekeefmceke oseleeSB

yeQke kes efJe oeJes efpevnW $e+Ce kes he ceW
mJeerkeej veneR efkeee ieee nw
II. DebMele: eoe efveJesMeeW kes efueS oseleeSb
III. yekeeee Jeeeoe efJeefvecee mebefJeoeDeeW kes keejCe
oseleeSb
IV. mebIekeeW keer Deesj mes oer ieF& ieejbefeeB
ke) Yeejle ceW
Ke) Yeejle kes yeenj
V. mekeej, he=ebkeve Deewj Deve oeefelJe
VI. yeepe oj keer Deouee-yeoueer
VII. Deve ceoW efpevekes efueS yeQke Deekeefmceke he ces
osveoej nw
pees[ (I,II)
I.
SCHEDULE - 11 : OTHER ASSETS

I. Inter-office adjustments (net)
II. Interest accrued
III. Tax paid in advance/tax deducted at source (net)
IV. Stationery and Stamps
V. Deferred Tax Assets
VI. Others
TOTAL
SCHEDULE - 12 : CONTINGENT LIABILITIES
I. Claims against the Bank not acknowledged
as debts
II. Liability for partly paid Investments
III. Liability on account of outstanding forward
exchange contracts
IV. Guarantees given on behalf of Constituents :
a) In India
b) Outside India
V. Acceptances, endorsements and other obligations
VI. Interest Rate Swaps
VII. Other items for which the Bank is contingently liable
TOTAL
87
ueeYe Je neefve Keeles keer DevegmetefeeeB

(000s es[s
SCHEDULES TO PROFIT AND LOSS ACCOUNT
Devegmeteer - 13 : Deefpe&le yeepe

I.
II.
III.
IV.
DeefeceeW/efJeefvecee he$eeW hej yeepe/yee

efveJesMeeW hej Deee
Yeejleere efj]peJe& yeQke Deewj Deve Devlej-yeQke
efveefOeeeW kes Mes<eeW hej yeepe
Deve
pees[
Devegmeteer - 14 : Deve Deee

I.
II.
III.
IV.
V.
VI.
keceerMeve, efJeefvecee Deewj oueeueeW

efveJesMeeW kes efJeee hej ueeYe-efveJeue
Yetefce, YeJeveeW Deewj Deve DeeefmleeeW kes efJeee hej
ueeYe-efveJeue
efJeefvecee mebJeJenejeW hej ueeYe-efveJeue
meneeke kebheefveeeW/kebheefveeeW Deewj/ee mebege GeceeW mes
ueeYeebMe Deeefo kes he ceW Deefpe&le Deee
efJeefJeOe Deee
pees[
Devegmeteer - 15 : Jee efkeee ieee yeepe

I.
II.
III.
peceejeefMeeeW hej yeepe

Yeejleere efj]peJe& yeQke/Deblej yeQke GOeejeW hej yeepe
ieewCe $e+CeeW DeeF&DeejSme Deeefo hej yeepe
pees[
Devegmeteer - 16 : heefjeeueveiele Jee

I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.
XII.
ieS nQ Omitted)
Je<ee&le For the
Je<ee&le For the
Year ended
31-03-2010
. (Rs.)
Year ended
31-03-2009
. (Rs.)
131,032,261
125,392,494
44,643,037
33,703,120
IV. Others
2,493,955
610,626
3,737,617
640,348
TOTAL
178,779,879
163,473,579
10,965,305
10,916,490
5,936,029
7,460,628
3,717,975
6,235,499
188,539
5,358,515
103,716
5,802,294
26,166,363
30,518,627
108,121,859
97,765,048
5,556,356
5,325,876
SCHEDULE - 13 : INTEREST EARNED

I.
Interest/Discount on advances/bills
II.
Income on Investments
III. Interest on balances with Reserve Bank of

India and other inter-bank funds
SCHEDULE - 14 : OTHER INCOME

I.
Commission, exchange and brokerage
II.
Profit on sale of Investments - net
III. Profit on sale of land, buildings and other

assets - net
IV. Profit on exchange transactions - net
V.
Income earned by way of dividends etc., from

subsidiaries/ companies and/or joint ventures
VI. Miscellaneous Income

TOTAL
SCHEDULE - 15 : INTEREST EXPENDED
I.
Interest on Deposits
II.
Interest on Reserve Bank of India / inter-bank

borrowings
III. Interest on subordinated debts, IRS etc.
TOTAL
7,542,214
5,393,607
121,220,429
108,484,531
22,960,722
19,374,098
SCHEDULE - 16 : OPERATING EXPENSES
kece&eeefjeeW kees Yegieleeve Deewj Gvekes efueS eeJeOeeve

efkejeee, kej Deewj efyepeueer
cegCe Deewj uesKeve meeceeer
efJe%eeheve Deewj eeej
yeQke keer mecheefe hej cetueeme
(hegvecet&ueve Deejef#eefleeeW hej efveJeue cetueeme)
efveosMekeeW keer heerme, Yees Deewj Jee
uesKee heefj#ekeeW keer heerme Deewj Jee
(MeeKee uesKee hejer#ekeeW meefnle)
I.
Payments to and provisions for employees
II.
Rent, Taxes and Lighting
efJeefOe eYeej
[eke Jee, leej, sefueheesve Deeefo
cejccele Deewj jKe-jKeeJe
yeercee
Deve Jee
pees[
2,439,620
2,198,728
III. Printing and Stationery
386,158
391,421
IV. Advertisement and Publicity
474,742
224,354
1,012,873
693,695
983
658
VII. Auditors' fees and expenses

(includes for branch auditors)
324,478
299,635
VIII. Law Charges
103,675
115,460
IX. Postage, Telegrams, Telephones, etc.
321,489
153,360
V.
Depreciation on Bank's property

(Net of Depreciation on Revaluation Reserve)
VI. Directors' fees, allowances and expenses
X. Repairs and Maintenance
437,889
395,205
XI. Insurance
1,638,888
1,354,516
XII. Other Expenditure
6,576,620
5,738,503
36,678,137
30,939,633
TOTAL
88
Devegmeteer - 17
SCHEDULE 17 :
SIGNIFICANT ACCOUNTING POLICIES
cenlJeHetCe& uesKee veerefleeeB

1.
1)
uesKeebkeve Heefle
efJeosMeer cege efJeefvecee mes mebye uesve-osve:

2)
efJeosMeer cege efJeefvecee mes mebye uesve-osve Yeejleere meveoer uesKeeHejer#ee

mebmLeeve eje peejer efJeosMeer efJeefvecee ojeW ceW HeefjJele&ve HeYeeJeJe uesKee ceeveke
(S Sme) 11, kes DevegHe efJeosMeer efJeefvecee mebye uesve-osve nsleg uesKeekejCe
efkeee peelee nw~
pees Yeejleere MeeKeeSB efJeosMeer cege uesve-osve kejleer nQ GvnW meceekeefuele

efJeosMeer Heefjeeueve kes He ceW Jeieeake=le efkeee ieee nw Deewj Fve MeeKeeDeesb
ceW efJeosMeer efJeefvecee uesve-osve kees uesve-osve keer leejerKe kees Heeefuele oj
Hej Heebleefjle efkeee ieee nw~
ii)
ceewefke efJeosMeer cege DeeefmleeeB SJeb oseleeSB efJeosMeer cege JeeHeejer mebIe
(Hes[eF&) eje DeefOemetefele yebo-ojeW Hej Je<e& kes Deble ceW Heebleefjle keer
ieF& nQ Deewj iewj-ceewefke ceoeW kees uesve-osve keer leejerKe kees Heeefuele oj
Hej Heebleefjle efkeee ieee nw~
iii)
efJeosMeer cege ceW meYeer mJeerke=efleeeB, He=<"ebkeve SJeb Deve oseleeSB Deewj
ieejbefeeB Je<e& kes Deble ceW Hes[eF& eje DeefOemetefele yebo-ojeW Hej Debefkele
keer ieF& nQ~ efJee Je<e& keer meceeefHle Hej ceewefke ceoeW kes efveHeeve SJeb
HeeblejCe kes keejCe GlHeVe efJeefvecee DevlejeW kees Gme DeJeefOe kes efueS
Deee ee Jee kes He ceW efueee ieee nw efpemeceW Jes GlHeVe ngS Les~
TRANSACTIONS INVOLVING FOREIGN EXCHANGE:

Accounting for transactions involving foreign exchange is
done in accordance with Accounting Standard (AS) 11,
The Effect of Changes in Foreign Exchange Rates issued
by The Institute of Chartered Accountants of India.
2.1 Translation in respect of Integral Foreign operations:
2.1 meceekeefuele efJeosMeer Heefjeeueve mebyebOeer HeeblejCe:

i)
ACCOUNTING CONVENTION:
The accompanying financial statements have been
prepared following the going concern concept, on historical
cost basis unless otherwise stated and conform to the
Generally Accepted Accounting Principles (GAAP) in
India, which encompasses applicable statutory provisions,
regulatory norms prescribed by the Reserve Bank of India,
Accounting Standards (AS) and pronouncements issued
by The Institute of Chartered Accountants of India and
accounting practices prevalent in the banking industry in
India. In respect of foreign offices / branches, statutory
provisions & accounting practices prevailing in the
respective foreign countries are complied with.
mebueive efJeeere efJeJejCe Heeefuele DeJeOeejCee kee Heeueve kej, HejbHejeiele

ueeiele kes DeeOeej Hej Deewj Yeejle ceW meeceeve leewj Hej DeHeveeS ieS uesKeebkeve
efmeebleeW (peerSSHeer), efpemeceW ueeiet meebefJeefOeke HeeJeOeeve Yeejleere efj]peJe& yeQke
eje efveefOee&jle efveeeceke ceeveke, Yeejleere meveoer uesKeekeej mebmLeeve eje
peejer uesKeebkeve ceeveke (S.Sme) SJeb efveCe&e leLee Yeejle ceW Heeefuele uesKeebkeve
HeLee meefcceefuele nw, kes DevegHe nw, efJeosMeer keeee&ueeeW/ MeeKeeDeesb kes mebyebOe
ceW mebyebefOele efJeosMeeW ceW Heeefuele meebefJeefOeke HeeJeOeeveeW SJeb HeLeeDeesb kee DevegHeeueve
efkeee ieee nw~
2.
i)
Indian branches having foreign currency transactions

have been classified as integral foreign operations
and foreign exchange transactions at these branches
have been recorded at the rates prevailing on the
date of the transaction.
ii)
Monetary Foreign currency assets and liabilities are

translated at the closing rates notified by Foreign
Exchange Dealers Association of India (FEDAI) at
the year end and non-monetary items are translated
at the rates prevailing on the transaction date.
iii)
Acceptances, endorsements, other obligations and

guarantees in foreign currencies are carried at the
closing rates notified by FEDAI at the year end.
Exchange differences arising on settlement and
translation of monetary items at the end of the
financial year are recognised as income or expenses
in the period in which they arise.
2.2 Translation in
operations:
2.2 iewj-meceekeefuele efJeosMeer Heefjeeueve mebyebOeer HeeblejCe:
respect
of
Non-Integral
Foreign
efJeosMeer MeeKeeDeesb kees iewj-meceekeefuele efJeosMeer HeefjeeueveeW kes He ceW Jeieeake=le

efkeee ieee nw Deewj Gvekes efJeeere efJeJejCeeW kees efvecveevegmeej Heebleefjle efkeee
ieee nw:
Foreign branches are classified as non-integral foreign

operations and their financial statements are translated as
follows:
i)
DeeefmleeeW SJeb oseleeDeesb (oesveeW ceewefke SJeb iewj-ceewefke kes meeLe-meeLe

Deekeefmceke oseleeDeesb) kees Je<e& keer meceeefHle Hej Hes[eF& eje DeefOemetefele
yebo-ojeW Hej Heebleefjle efkeee ieee nw~
i)
Assets and Liabilities (both monetary and nonmonetary as well as contingent liabilities) are
translated at the closing rates notified by FEDAI at
the year end.
ii)
Deee SJeb JeeeW kees Hes[eF& eje DeefOemetefele $ewceeefmeke Deewmele yebo-
ii)
Income and expenses are translated at the quarterly
89
ojeW Hej mebyebefOele efleceener keer meceeefHle Hej Heebleefjle efkeee ieee nw~
iii)
average closing rates notified by FEDAI at the end of

respective quarter.
meYeer HeefjCeeceer efJeefvecee DeblejeW kees efveJeue efveJesMeer kes efveHeeve nesves
leke Ske He=Leke Keeles efJeosMeer cege HeeblejCe Deejef#eefle ceW mebefele
efkeee ieee nw pees mebyebefOele Jeeeoe ee-efJeee Hej mebyebefOele efJeosMeer
MeeKeeDeesb ceW efveJeue efveJesMe kee efveHeeve nesves leke nw~
iii)
In accordance with the guidelines of FEDAI and the

provisions of AS-11, outstanding forward exchange
contracts in each currency are revalued at the Balance
Sheet date at the corresponding forward rates for the
residual maturity of the contract. The difference between
revalued amount and the contracted amount is recognized
as profit or loss, as the case may be.
Hes[eF& kes efoMeeefveoxMeeW leLee SSme11 kes HeeJeOeeveeW kes DevegHe mebefJeoe kes
DeJeefMe< HeefjHekeJelee nsleg leovegHeer Jeeeoe ee-efJeee ojeW ceW legueve He$e
efleefLe Hej Heleske cege yekeeee nesleer nw~ Hegvecet&ueebefkele jeefMe leLee mebefJeoeiele
jeefMe kes yeere kee HeHe& ceeceues kes Devegmeej ueeYe ee neefve kes He ceW Heneevee
peelee nw~
YeefJe<e cege Jeeheej ceW Kegueer efmLeefle keer efJeefvecee oj ceW KeeleeW kes yeoueeJeeW
hej ueeYe/neefveeeB owefveke DeeOeej hej ie=n meceeMeesOeve efJeefvecee meefnle
megefveeesefpele keer peeleer nw SJeb Ssmes ueeYe/neefveeeW kees ueeYe SJeb neefve Keeles ceW
mebye efkeee peelee nw~
Gains/Losses on account of changes in exchange rates of

open position in currency futures trades are settled with
the exchange clearing house on daily basis and such
gains/losses are recognised in the Profit and Loss
account.
efveJesMe:
3)
efveJesMe kee JeieeakejCe Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej
'HeefjHekeJelee leke Oeeefjle' keejesyeej kes efueS Oeeefjle Deewj 'efyekeer kes efueS
GHeueyOe' esefCeeeW ceW efkeee peelee nw~ yeQkekeejer efJeefveeceve DeefOeefveece,
1949 keer leermejer Devegmeteer kes Heece& `S' keer DeHes#eeDeesb kes DevegHe Fvekee
JeieeakejCe mecetneW, mejkeejer HeefleYetefleeeb, Deve Devegceesefole HeefleYetefleeeb,
Mesej, ef[yesvej Deewj yevOeHe$e, meneeke kebHeefveeeW/mebege GeceeW ceW efveJesMe
ceW Deewj Deve efveJesMeeW ceW efkeee peelee nw~
INVESTMENTS:
Investments are classified under `Held to Maturity, Held
for Trading and Available for Sale categories as per
Reserve Bank of India (RBI) guidelines. In conformity with
the requirements in Form A of the Third Schedule to the
Banking Regulation Act, 1949, these are classified under
six groups Government Securities, Other Approved
Securities, Shares, Debentures and Bonds, Investments
in Subsidiaries/Joint Ventures and Other Investments.
3.1 JeieeakejCe kee DeeOeej
3.1 Basis of classification
efveJesMe kee JeieeakejCe meeceeveleee Gmekes Depe&ve kes mecee efkeee peelee nw :
Classification of an investment is normally done at the

time of its acquisition:
ke) HeefjHekeJelee leke Oeeefjle

Ssmes efveJesMeeW kee mecetn efpevnW yeQke HeefjHekeJelee leke jKelee nw~
a)
Held to Maturity
These comprise investments the Bank intends to
hold on to maturity.
Ke) keejesyeej kes efueS Oeeefjle

Ssmes efveJesMee efpevnW cegKe He mes Kejeroer keer leejerKe mes 90 efoveeW kes
Deboj Hegve DeefOeieefnle efkeee peelee nw, GvnW Fme Meer<e& kes Debleie&le
Jeieeake=le efkeee peelee nw~
ie)
All resulting exchange differences are accumulated

in a separate account Foreign Currency Translation
Reserve till the disposal of the net investments in the
respective foreign branches.
2.3 Forward Exchange Contracts:
2.3 Jeeeoe ee ee efJeee mebefJeoeSB :
3.
b)
Held for Trading

Investments acquired with the intention to trade within
90 days from the date of purchase are classified
under this head.
efyekeer kes efueS GHeueyOe

Ssmes efveJesMe efpevekee JeieeakejCe HeefjHekeJelee leke Oeeefjle' ee 'keejesyeej
kes efueS Oeeefjle' kes Debleie&le veneR efkeee peelee nw, GvnW Fme Meer<e& ceW
jKee peelee nw~
c)
Available for Sale

Investments which are not classified either as Held
to Maturity or as Held for Trading are classified
under this head.
3.2 cetueebkeve kee lejerkee
3.2 Method of valuation
efveJesMe kee cetueebkeve Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej efkeee
peelee nw~
Investments are valued in accordance with the RBI

guidelines.
ke) HeefjHekeJelee leke Oeeefjle
a)
Fme esCeer kes lenle efveJesMe kees Gvekes DeefOeienCe ueeiele Hej efueee
ieee nw~ Fvekes DeefOeienCe Hej Yegieleeve keer ieF& Heerefceece keer jeefMe,
Held to Maturity
Investments included in this category are carried at
their acquisition cost. Premium, if any, paid on
90
eefo nes lees, Gmes HeefjHekeJelee keer Mes<e yeeer DeJeefOe ceW HeefjMeesefOele
efkeee ieee nw~
acquisition is amortised using constant yield method

over the remaining period of maturity.
b)
Ke) keejesyeej kes efueS Oeeefjle/efyekeer kes efueS GHeueyOe
c)
efJeosMeer MeeKeeDeesb ceW Oeeefjle
d)
efveJesMe efyeeer ceW ueeYe-neefve
Transfer of Securities between Categories

The transfer of a security between categories
specified in (a) to (c) above are accounted for at the
acquisition cost / book value /market value on the
date of transfer, whichever is the least, and the
depreciation, if any, on such transfer is fully provided
for.
efkemeer Yeer HeJeie& ceW efveJesMeeW keer efyeeer Hej ueeYe-neefve kees ueeYe-neefve
Keelee ceW efueee peelee nw~ eefo efveJesMe efyeeer ueeYe kees HeefjHekeJelee leke
Oeeefjlele kes Debleie&le jKee peelee nw leye mececetue jeefMe kees 'Deejef#ele
Hetbpeer Keelee' mes efJeefveeesie efkeee peelee nw~
*)
Held at Foreign Branches

Investments held at foreign branches are carried at
lower of the value as per the statutory provisions
prevailing at the respective foreign countries or as
per RBI guidelines issued from time to time.
efJeosMeer MeeKeeDeesb kes efveJesMe kees mebyebefOele efJeosMeer kesv Hej Heeefuele
meebefJeefOeke HeeJeOeeveeW ee Yeejleere efj]peJe& yeQke kes mecee-mecee Hej
peejer efoMeeefveoxMeeW, pees Yeer kece nes, kes DeeOeej Hej cetueebefkele efkeee
ieee nw~
Ie)
Held for Trading / Available for Sale

Investments under these categories are valued scripwise. Appreciation / depreciation is aggregated for
each class of securities and net depreciation as per
applicable norms is recognised in the Profit and Loss
account, whereas net appreciation is ignored.
Fme Jeie& kes Debleie&le efveJesMe kee cetueebkeve JeemleefJeke cetue Hej efkeee
peelee nw~ cetueJeOe&ve/ cetueeme eefleYetefleeeW kes Heleske Jeie& kes efueS
meceie neslee nw Deewj eLee ueeiet Meg cetueeme kees ueeiele SJeb neefve
Keeles ceW ceevelee oer peeleer nw leLeeefHe Meg cetueJeOe&ve kees es[ efoee
peelee nw~
ie)
eJeieeX kes yeere eefleYetefleeeeW kee DeblejCe
e)
Gheeg&e (ke) mes (ie) leke ceW efveefo& eJeieeX kes yeere eefleYetefle kes
DeblejCe keer ieCevee DeblejCe keer leejerKe kees Depe&ve ueeiele/yener cetue/
yeepeej cetue, pees Yeer vetvelece nes, hej keer peeleer nw SJeb Ssmes DeblejCe
hej cetueeme, eefo keesF& nw, kee hetCe& eeJeOeeve efkeee peelee nw~
Profit or loss on sale of investment

Profit or loss on sale of investments in any category
is taken to Profit and Loss account. However, in case
of profit on sale of investments under Held to Maturity
category, an equivalent amount is appropriated to
Capital Reserve Account.
e) eeJeOeeveerkejCe leLee Deee heneeve - Dekeee&Meerue efveJesMe

(SveheerDeeF&) :
f)
Dekeee&Meerue efveJesMe kes mebyebOe ceW Deee ceeve veneR nesleer nw leLee
Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej Ssmeer eefleYetefleeeW kes
cetue ceW cetue-eme nsleg eeJeOeeve efkeee peelee nw~
Provisioning and income recognition Non

performing Investments (NPIs):
In respect of non performing investments, income is
not recognised and provision is made for depreciation
in value of such securities as per Reserve Bank of
India Guidelines.
) Jeglhevve ([sefjJesefJe) :
Jele&ceeve ceW yeQke yeepe oj SJeb cege Jeglhevve ceW keejesyeej kejlee nw~
yeQke eje yeepe oj Jeglhevve ceW efkeS ieS keejesyeej ceW heee yeepe
oj keer Deouee yeoueer, efJeosMeer cege yeepe oj Deouee-yeoueer, Jeeeoe
oj kejej SJeb yeepe hej YeeJeer Meeefceue nQ~ yeQke eje cege Jeglhevve ceW
efkeS peeves Jeeues keejesyeej ceW YeefJe<e nsleg efJekeuhe (Dee@@hMebme), cege
Deouee-yeoueer leLee kejWmeer Heetej meefcceefuele nQ~
g)
Derivative: The Bank presently deals in interest rate

and currency derivatives. The interest rate derivatives
dealt with by the Bank are Rupee Interest Rate
Swaps, Foreign Currency Interest Rate Swaps,
Forward Rate Agreements and Interest Rate Futures.
Currency Derivatives dealt with by the Bank are
Options, Currency Swaps and Currency Futures.
DeejyeerDeeF& kes efoMeeefveoxMeeW kes DeeOeej hej Jeglhevve kee cetue efveOee&jCe
efvecveevegmeej efkeee peelee nw:-
Based on RBI guidelines, Derivatives are valued as

under:
efJelleere neefve mes yeeeJe/efJelleere neefve egkele (nspe/vee@ve nspe) (yeepeej

efvecee&Ce) uesve osve he=Leke he mes ope& efkeS peeles nQ~ efJelleere neefve mes
yeeeJe meefnle Jeglhevve kee uesKeebkeve Gheee DeeOeej hej efkeee peelee
nw~ keejesyeejer Jeglhevve efmLeefleeeW kees yeepeej nsleg Debefkele efkeee peelee
nw (SceerSce) leLee heefjCeeceer neefve, eefo keesF& nw, kees ueeYe SJeb neefve
Keeles nsleg ceeve efkeee peelee nQ, ueeYe eefo keesF& nw, DeJeieefCele efkeee
peelee nw~ yeepe oj Deouee yeoueer mes mebyebefOele Deee SJeb Jee efveheeve
The hedge /non hedge (market making) transactions

are recorded separately. Hedging derivative are
accounting on an accrual basis. Trading derivative
positions are marked to market (MTM) and the
resulting losses, if any, are recognised in the Profit &
Loss Account. Profit, if any, is ignored Income and
Expenditure relating to interest rate swaps are
recognised on the settlement date. Gains/ losses on
91
keer leejerKe kees ceeve efkeS peeles nQ~ keejesyeejer Deouee yeoueer keer
meceeefhle hej ueeYe/neefve kees Deee/Jee kes he ceW meceeefhle keer leejerKe
kees ope& efkeee peelee nw~ Deouee-yeoueer (mJeshe) keer meceeefhle hej keesF&
Yeer ueeYe/neefve DeemLeefiele nesleer nw leLe Deouee-yeoueer (mJeshe) keer Mes<e
mebefJeoelceke DeJeefOe mes kece DeJeefOe hej ee eeefOeke=le DeeefmleeeW/
oseleeDeesb hej ceeve keer peeleer nw~
4. Deefiece:
(ke) Yeejleere efj]peJe& yeQke eje peejer efoMee-efveefo&MeeW kes Devegmeej
GOeejkelee& kees efoS ieS Deefiece kees cetue/yeepe keer Jemetueer kes DeeOeej
Hej `Depe&ke' DeLeJee `Devepe&ke' DeeefmleeeW kes He ceW Jeieeake=le efkeee
peelee nw~ Fmekes Deefleefje Devepe&ke DeeefmleeeW kees (SveheerS)
DeJeceeveke, mebefoiOe Deewj neefve DeeefmleeeW kes he ceW Jeieeake=le efkeee
peelee nw~
(Ke) ceeveke DeeefmleeeW kes efueS HeeJeOeeve Yeejleere efj]peJe& yeQke eje efveefOee&jle
ojeW kes Devegmeej nQ~
(ie) SveHeerS kes mebyebOe ceW HeeJeOeeve efvecveevegmeej nw:
eeJeOeeve
esCeer
DeJeceeveke Deeefmleeeb
20% (eefleYetefle kes cetue
kes meehes#e)
31.03.2009 leke mebefoiOe Deeefmleeeb
termination of the trading swaps are recorded on the

termination date as income/expenditure. Any gain/
loss on termination of swap is deferred and recognized
over the shorter of the remaining contractual life of
the swap or the remaining life of the designated
assets/liabilities.
4)
100%
ye) Demegjef#ele Yeeie
100%
neefve Deeefmle
100%
ADVANCES:
(a) In terms of guidelines issued by the RBI, advances to
borrowers are classified into Performing or NonPerforming assets based on recovery of principal /
interest. Non-Performing Assets (NPAs) are further
classified as Sub-Standard, Doubtful and Loss
Assets.
(b) Provision for standard assets is made as per RBI
norms.
(c)
Provision in respect of NPAs is made as under:
Category
100% (eefleYetefle kes cetue

kes meehes#e)
31.03.2009 kes HeMeele mebefoiOe Deeefmleeeb

ke) megjef#ele Yeeie
1 Je<e& leke
1 Je<e& mes 3 Je<e& leke
3 Je<e& mes DeefOeke
Provision made
Sub Standard Assets
20% (irrespective of
the value of security)
Doubtful assets upto 31.03.2009
Doubtful assets after 31.03.2009

a) Secured portion
50%
60%
Upto 1 year
50%
One year to three years
60%
More than three years

b) Unsecured portion
Loss Assets
100%
100%
100%
(d) In respect of advances at foreign offices/branches,

provision is made as per the statutory requirements
prevailing at the respective foreign countries, or as
per RBI guidelines, whichever is higher.
(Ie) efJeosMeer keeee&ueeeW/MeeKeeDeesb kes DeefieceeW kes mebyebOe ceW HeeJeOeeve mebyebefOele
keWeW Hej ueeiet meebefJeefOeke HeeJeOeeveeW kes Devegmeej DeLeJee Yeejleere
efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej, FmeceW mes pees DeefOeke nes,
efkeee peelee nw~
(e) Provisions in respect of NPAs, unrealised interest,

ECGC claims settled, etc., are deducted from total
advances to arrive at net advances as per RBI
norms.
(*) Devepe&ke DeeefmleeeW kes efJe<ee ceW HeeJeOeeve Deewj Devepe&ke DeeefmleeeW Hej
Jemetue veneR efkeS iees yeepe F&meerpeermeer oeJee efveheeve Fleeefo kees kegue
DeefieceeW mes Ieeee peelee nw~
(f)
(e) HegveDe&vegmeteer/Hegveie&ef"le KeeleeW kes mebyebOe ceW Yeejleere efj]peJe& yeQke kes
efoMeeefveoxMeeW kes Devegmeej Jele&ceeve cetue kes DevegmejCe ceW Iees kes yeepe
kees Deebkeves kes efueS HeeJeOeeve yeveeee ieee nw~ Fme HeeJeOeeve kees Deve
oseleeSBB Meer<e&ke kes Debleie&le meefcceefuele efkeee ieee nw~
() Deeefmle Hegveie&"ve kebHeveer (SDeejmeer)/HeefleYeteflekejCe kebHeveer kees eefo
efJeeere DeeefmleeeB yeseer peeleer nQ leLee eefo efyeeer keercele efveJeue yener
cetue (Sve yeer Jeer) mes kece jeefMe ceW efyeeer nesleer nw lees Fme keceer kees
ueeYe-neefve Keeles mes veeces efkeee peeSiee~ eefo efveJeue yener cetue mes
efyeeer cetue peeoe nw lees DeefOeke jeefMe kee HeeJeOeeve Deejef#ele veneR
In respect of Rescheduled / Restructured accounts,

provision is made for the sacrifice of interest/
diminution in the value of restructured advances
measured in present value terms as per RBI
guidelines. The said provision is reduced to arrive at
Net advances.
(g) In case of financial assets sold to Asset Reconstruction

Company (ARC) / Securitisation Company (SC), if
the sale is at a price below the net book value (NBV),
the shortfall is debited to the Profit and Loss account.
If the sale value is higher than the NBV, the surplus
92
efkeee peeSiee yeefuke SDeejmeer/Smemeer eje peejer HeefleYetefle jmeero kes

ceeseve leke jKee peeSiee~
5.
6.
provision is not reversed but will be utilised to meet

the shortfall/loss on account of sale of other financial
assets to SC/ARC.
Deeue DeeefmleeeB:
5)
(a) Fixed assets are stated at historic cost, except in the

case of assets which have been revalued. The
appreciation on revaluation is credited to Revaluation
Reserve.
(Ke) Heefjmej ceW Yetefce keer ueeiele Heecege SJeb HeeOeejer oesveeW Meeefceue nQ~
(b) Cost of premises includes cost of land, both freehold

and leasehold.
Deeue DeeefmleeeW Hej cetueeme:
6)
cetueeme
DEPRECIATION ON FIXED ASSETS:

(i)
Depreciation
(ke) DeeefmleeeW Hej (Hegvecet&ueebefkele DeeefmleeeW meefnle) cetueeme, yeQke

eje efveOee&efjle ojeW Hej emeceeve yekeeee HeCeeueer Hej HeYeeefjle
efkeee ieee nw Deewj kecHetjeW Hej cetueeme kee HeeJeOeeve,
m^sueeF&ve eefkeee kes Devegmeej Yeejleere efj]peJe& yeQke eje
efveOee&efjle ojeW Hej efkeee peelee nw~
(a) on assets (including revalued assets), is charged

on the Written Down Value at the rates
determined by the Bank, except in respect of
computers where it is calculated on the Straight
Line Method, at the rates prescribed by the
RBI;
(Ke) HeefjJeOe&veeW Hej Hetjs Je<e& kes efueS HeeJeOeeve efkeee ieee nw, Yeues ner
Deeefmle kee eeesie efkemeer Yeer leejerKe mes Meg efkeee ieee nes~
(b) on additions is provided for the full year,

irrespective of the date on which the assets
were put to use;
(ie) Deeefmle keer efyekeer/efveHeeve kes Je<e& ceW HeeJeOeeve veneR efkeee ieee
nw~
(c)
(Ie) DeeefmleeeW kes Hegvecet&ueve kees Hegvecet&ueve Deejef#eefle mes meceeeesefpele

efkeee ieee nw~
(d) on the revalued portion of assets, is adjusted

against the Revaluation Reserve.
(ii)
peneB Yetefce Deewj YeJeve keer ueeiele-Deueie Deueie veneR keer pee mekeleer nw,
YeJeve kees ueeiet oj Hej mecHetCe& ueeiele Hej cetueeme kee HeeJeOeeve
efkeee ieee nw~
(iii)
HeeOeeefjle Yetefce Hej Heoe Heerefceece Hes keer DeJeefOe ceW HeefjMeesefOele
nw~
(ii)
is not provided in the year of sale/disposal of an

asset;
Where the cost of land and building cannot be

separately ascertained, depreciation is provided on
the composite cost, at the rate applicable to
buildings.
(iii) Premium paid on leasehold land is amortised over

the period of lease.
jepemJe efveOee&jCe:
7)
REVENUE RECOGNITION:
(ke) mecee-mecee Hej Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej,
peneB Deee kee efveOee&jCe Jemetueer Hej neslee nw, Devepe&ke DeeefmleeeW kees
es[kej Deee/Jee kee uesKeebkeve meeceeveleee HeesJeve DeeOeej Hej
efkeee peelee nw~
(a) Income/Expenditure is generally accounted for on

accrual basis, except in the case of income on NPAs
which is recognised on realisation, in terms of the
RBI guidelines issued from time to time.
(Ke) SveHeerS KeeleeW ceW ngF& Jemetueer kee efJeefveeespeve Henues yeepe nsleg efkeee
peeS Deewj yeeo ceW Deve oseleeDeesb kes efueS~
(b) The recoveries made from NPA accounts are

appropriated first towards interest and thereafter
towards other dues.
(ie) ef[efJe[b[ Deee, mejkeejer keejesyeej mes keceerMeve, le=leere he#e Glheeove
keer keceerMeve kee JeemleefJeke Jemetueer DeeOeej hej uesKee~
(c)
(Ie) Deee-kej Jeehemeer hej yeepe kee cetueebkeve DeeosMe keer eeefhle Je<e& ceW
uesKee efkeee peelee nw~
8.
FIXED ASSETS:
(ke) efpevekee Hegvecet&ueebkeve efkeee ieee nw GvnW es[kej Deeue DeeefmleeeW

kees HejcHejeiele ueeiele DeeOeej Hej oMee&ee ieee nw~ Hegvecet&ueebkeve
Hej cetueJe=efOo kees Hegvecet&ueebkeve efj]peJe& Keeles ceW pecee efkeee ieee
nw~
(i)
7.
Dividend Income, Commission on Government

Business, Commission on Third Party Products are
accounted on actual realisation basis.
(d) Interest on Income-tax refunds is accounted for in the

year of receipt of the assessment order.
kece&eejer ueeYe
8)
ke) YeefJe<e efveefOe ceW DebMeoeve kes efueS ueeYe-neefve Keeles kees eYeeefjle efkeee
ieee nw~
EMPLOYEE BENEFITS:
a)
93
Contribution to the Provident Fund is charged to

Profit and Loss Account.
9.
Ke) GHeoeve efveefOe eesieoeve, HeWMeve efveefOe leLee mebefele DeJekeeMe kes
vekeoerkejCe nsleg HeeJeOeeve Deewj Deefleefje mesJeeefveJe=efe ueeYe kee
JeemleefJeke DeeOeej Hej Yegieleeve efkeee peelee nw leLee ueeYe neefve Keeles
kees HeYeeefjle efkeee peelee nw~
b)
Contribution to recognised Gratuity Fund, Pension

Fund and the provision for encashment of
accumulated leave and additional retirement benefits
are made on actuarial basis and charged to Profit
and Loss account.
ie)
c)
The effect of transitional liability till 31.03.2007 as

required by Revised AS 15 has been recognised as
an expense on straight line basis over a period of five
years.
Hegvejeref#ele SSme 15 eje 31.03.2007 leke DeeJeMeke Devleje&<êre

oselee HeYeeJe kees HeeBe Je<ees keer DeJeefOe leke meerOes Jee kes He ceW
Heneevee peelee nw~
Heeke=le DeeefmleeeB:
9)
LEASED ASSETS:
Lease Income is recognised based on the Internal Rate of
Return method over the primary period of the lease and is
accounted for in accordance with the Accounting Standard
19 on Accounting for Leases, issued by the Institute of
Chartered Accountants of India (ICAI).
HeeW keer Deee kee efveOee&jCe Hes keer eeLeefceke DeJeefOe Hej Deevleefjke eefleHeue
Heefle kes Devegmeej efkeee ieee nw Deewj Gvekee uesKeebkeve Yeejleere meveoer
uesKeekeej mebmLeeve (DeeF&meerSDeeF&) eje peejer efkees iees uesKeebkeve ceeveke
19 Hes kes efueS uesKeebkeveve kes Devegmeej efkeee ieee nw~
10) EARNING PER SHARE:
10. Heefle Mesej Depe&ve:
Basic and Diluted earnings per equity share are reported

in accordance with the Accounting Standard 20 Earnings
per share issued by the Institute of Chartered Accountants
of India. Basic earnings per equity share are computed by
dividing net profit by the weighted average number of
equity shares outstanding for the period. Diluted earnings
per equity share are computed using the weighted average
number of equity shares and dilutive potential equity
shares outstanding during the period.
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer Heefle Mesej Deee uesKeebkeve
mlej 20 kes DevegHe Heefle FefkeJeer Mesej cetue leLee lejue Deee efjHees& keer
ieF& Heefle FefkeJeer Mesej cetue Deee keer Heefjkeueve DeJeefOe nsleg yekeeee
FefkeJeer Mesej Yeeefjle Deewmele mebKee kee GHeeesie kej efkeee ieee nw~ Heefle
FefkeJeer Mesej [eeuets[ Depe&ve keer ieCevee, FefkeJeer MesejeW keer Yeeefjle
Deewmele mebKee SJeb DeJeefOe kes oewjeve yekeeee [eeuets[ mebYeeJe FefkeJeer
MesejeW kee GHeeesie kej keer peeleer nw~
11. Deee Hej kej
11) TAXES ON INCOME

Income Tax comprises the current tax provision and net
change in deferred tax assets or liabilities in the year, in
accordance with the Accounting Standard 22 , Accounting
for Taxes on Income issued by The Institute of Chartered
Accountants of India (ICAI)
Yeejleere meveoer uesKeekeej mebmLeeve (DeeF&meerSDeeF&) eje peejer uesKeebkeve

ceeveke-22, 'Deee Hej kejeW kes efueS uesKeebkeve' kes DevegHe Deeekej ceW Je<e&
kes oewjeve Jele&ceeve kej HeeJeOeeve Deewj DeeefmleeeB ee oseleeDeesb Hej DeemLeefiele
kej ceW HeefjJele&ve Meeefceue nQ~
12) IMPAIRMENT OF ASSETS:
12. DeeefmleeeW keer neefve
Impairment losses, if any on Fixed Assets (including

revalued assets) are recognised and charged to Profit and
Loss account in accordance with the Accounting Standard
28 Impairment of Assets issued by The Institute of
Chartered Accountants of India.
Deeue DeeefmleeeW (Hegvecet&ueebefkele DeeefmleeeW meefnle) Hej eefo keesF& DeeefmleeeW

keer Devepe&kelee nw lees Heneeveer ieF& nw leLee Yeejleere meveoer uesKeekeej
mebmLeeve eje peejer uesKee ceeveke 28 'DeeefmleeeW keer Devepe&kelee' kes DevegHe
ueeYe-neefve Keeles kees HeYeeefjle keer ieF& nw~
13) PROVISIONS,
CONTINGENT
CONTINGENT ASSETS:
13. HeeJeOeeve, Deekeefmceke oseleeSb Deewj Deekeefmceke Deeefmleeeb :
LIABLITIES
AND
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer uesKee ceeveke 29 'HeeJeOeeve

Deekeefmceke oseleeSb leLee Deekeefmceke DeeefmleeeB' kes Devegmeej yeQke HeeJeOeeveeW
keer Heneeve Gmeer mecee kejleer nw peye efJeiele Ievee kes HeefjCeecemJeHe
Jele&ceeve ceW oeefelJe jnlee nw~ en mebYeJe nw efke eesleeW kes yeefnie&ceve ceW
DeeefLe&ke ueeYe meceeefJe< nes leLee peye Yejesmescebo Heekekeueve jeefMe kee oeefelJe
efveefce&le nesiee, leye oeefelJeeW kes efveHeeve kes efueS Fmekeer DeeJeMekelee
nesieer~
As per the Accounting Standard 29 Provisions, Contingent

Liabilities and Contingent Assets issued by The Institute
of Chartered Accountants of India, the Bank recognises
provisions only when it has a present obligation as a result
of a past event and it is probable that an outflow of
resources embodying economic benefits will be required
to settle the obligation and when a reliable estimate of the
amount of the obligation can be made.
efJeeere efJeJejCeeW ceW Deekeefmceke DeeefmleeeW keer ceevelee veneR nw keeeWefke Fmemes
Deee keer Heneeve nesieer efpemekeer Gieener keceer ngF& ner veneR~
Contingent Assets are not recognized in the financial

statements since this may result in the recognition of
income that may never be realised.
94
Devegmeteer-18 :
SCHEDULE 18 :
KeeleeW kes Yeeie kes He ceW vees
NOTES FORMING PART OF ACCOUNTS
1.
Je<e& kes oewjeve yeQke ves Debefkele cetue Heleske Hees 10/- kes 200 MesejeW
(efHeues Je<e& kes 500) MesejeW kes meceHenjCe kees j efkeee~ HeuemJeHe Hees
2000 keer jeefMe (efHeues Je<e& . 5000) meceHenjCe Mesej Keeles mes egkelee
Hetbpeer ceW pees[er ieF& nw~
1.
During the year, the Bank annulled the forfeiture in respect

of 200 (previous year 500) equity shares of face value of
Rs. 10 each. Consequently, an amount of Rs. 2000
(previous year Rs. 5000) has been transferred from
forfeited Shares Account to paid up capital.
2.
DeveHetjke Keelee uesKes kee legueve Deewj uesKee meceeOeeve efJeosMeer MeeKee Deewj
veesmês KeeleeW mes Hegef</uesKee meceeOeeve Deewj Geble, ose-[êHe, meceeMeesOeve
efYeVelee Deeefo ceW HeefJeef<eeW kee meceeeespeve eeuet Heefeee kes He ceW Heieefle
Hej nw~ efJeeejeOeerve Debeflece meceeMeesOeve / GHejese kee meceeeespeve SJeb Gmekee
Hetje HeYeeJe eefo Keeles ceW keesF& nes lees HeyebOeve kes efJeeej mes Gmekee keesF&
celeueye veneR nw~
2.
Balancing of Subsidiary Ledger Accounts and confirmation

/ reconciliation of balances with foreign branches and
NOSTRO Accounts, and adjustment of entries in
Suspense, Drafts Payable, Clearing Difference, etc. is in
progress on an on-going basis. Pending final clearance /
adjustment of the above, the overall impact, if any, on the
accounts, in the opinion of the management, is not likely to
be significant.
Initial matching of debit & credit outstanding entries in
various heads of accounts included in Inter office
Adjustments has been completed up to 15.03.2010 for the
purpose of reconciliation, which, is in progress. Pending
final clearance / adjustment of the above, including foreign
branches the overall impact, if any, on the accounts, in the
opinion of the management, is not likely to be significant.
15.03.2010 leke Deblej MeeKee keejesyeej kes efJe<ee ceW HeefJeef<eeW kee
HeejbefYeke efceueeve efkeee ieee nw~ Mes<e HeefJeef<eeW kes efceueeve/meceeOeeve nsleg
HeYeeJeer He ceW DevegJeleea keee& efkeee pee jne nw~ GHejese Debeflece efveHeeve/
meceeeespeve kee HeyebOeve keer jee ceW uesKeeW Hej meceie HeYeeJe veieCe jnsiee~
3.
efvecveefueefKele peevekeejer kee Yeejleere efjpeJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej
Hekeve efkeee ieee nw:
ke) Hetbpeer :
3.
The following information is disclosed in terms of guidelines

issued by RBI:
a)
Capital:
(. kejes[ ceW)
ceoW
i)
ii)
iii)
Items
31.03.2010 31.03.2009
i)
meerDeejSDeej (%)
yeemesue-I
12.63%
yeemesue-II
12.94%
13.01%
yeemesue-I
8.29%
8.73%
yeemesue-II
8.48%
8.91%
13.21%
ii)
meerDeejSDeej - efej I Hetbpeer (%)

iii)
meerDeejSDeej - efej II Hetbpeer (%)

yeemesue-I
4.34%
4.48%
yeemesue-II
4.46%
4.10%
Yeejle mejkeej keer MesejOeeefjlee kee

HeefleMele
64.47%
64.47%
v)
Je<e& kes oewjeve efej- I Hetbpeer kes He

ceW JeefOe&le veJeesvces<ekeejer melele $e+Ce
(DeeF&Heer[erDeeF&)
325.00
400.00
vi)
Je<e& kes oewjeve JeefOe&le HeJej efej- II

efueKeleeW keer jeefMe (. kejes[ ceW)
2000.00
500.00
iv)
(Rs. in crore)
95
31.03.2010 31.03.2009
CRAR (%)
Basel-I
12.63%
13.21%
Basel-II
12.94%
13.01%
Basel-I
8.29%
8.73%
Basel-II
8.48%
8.91%
Basel-I
4.34%
4.48%
Basel-II
4.46%
4.10%
64.47%
64.47%
325.00
400.00
2000.00
500.00
CRAR - Tier I Capital (%)
CRAR Tier II Capital (%)
iv)
Percentage of the
shareholding of the
Government of India.
v)
Amount of Innovative
Perpetual Debt Instruments
(IPDI) raised as Tier I capital
during the year (Rs. In crore)
vi)
Amount of Upper Tier-II

instruments raised during
the year (Rs. in crore)
yeQke ves efvecveefueefKele veJeesvces<e melele $e+Ce efueKele HetBpeer DeeJeMekelee kees ye{eves kes
efueS efkeee nw:
(. kejes[ ceW)
Je<e& kes oewjeve
Heke=efle
jeefMe Je<e& kes oewjeve ekej jeefMe
Hekej jeefMe
meerDeejSDeej Heefjkeueve
JeefOe&le kes Heeespeve nsleg
ieCevee (YeeefjyeQ kes efoMee
efveoxMeevegmeej)
2006-07 veJeesvces<e melele
.381.14 .381.14 kejes[ (etSme
[euej85 efceefueeve)
$e+Ce efueKeleW
kejes[ (etSme
(efej I)
(DeeF&heer[erDeeF&)
[euej 85
efceefueeve) keer
vetvelece
efJeosMeer cege
Hekej jeefMe
2007-08
655.00
655.00
DeeFHeer[erDeeF&
2008-09
400.00
400.00
DeeFHeer[erDeeF&
2009-10
325.00
325.00
DeeFHeer[erDeeF&
The bank has raised following Innovative Perpetual Debt

Instruments to augment capital requirements:
(Rs. in crore)
Fmekes Deefleefje HetBpeer DeeJeMekelee mebJeOe&ve kes efueS yeQke ves efej I efueKeleeW ceW
Je=ef keer nw~
(. kejes[ ceW)
In addition to Tier I instruments, the bank has raised following

Tier II Instruments to augment capital requirements
Je<e& kes
oewjeve Hekej
jeefMe
Heke=efle
jeefMe
Raised
during
the year
Nature
Amount
Reckoned for the

purpose of CRAR
computation (as
per RBI guidelines)
2006-07
Innovative
perpetual
debt
instruments
(IPDI)
Rs. 381.14
crore
(USD 85
Mn. raised
in foreign
currency)
381.14
(USD 85 Mn.)
(Tier I)
2007-08
IPDI
655.00
655.00
2008-09
IPDI
400.00
400.00
2009-10
IPDI
325.00
325.00
(Rs. in crore)
Je<e& kes oewjeve ekej

jeefMe meerDeejSDeej
Heefjkeueve JeefOe&le kes
Heeespeve nsleg ieCevee
(YeeefjyeQ kes efoMee
efveoxMeevegmeej)
.1077.29 kejes[
Raised
during
the year
Nature
Amount
Reckoned for
the purpose of
CRAR
computation
(as per RBI
guidelines )
2006-07
Upper Tier II
Rs.1077.29
crore
(USD 240
Mn. raised
in foreign
currency)
Rs.1077.29
2006-07
Dehej efej II
.1077.29
kejes[ (etSme
[euej 240
efceefueeve) keer
vetvelece efJeosMeer
cege Hekej jeefMe
2006-07
Dehej efej II
732.00
732.00
2006-07
Upper Tier II
732.00
732.00
2008-09
Dehej efej II
500.00
500.00
2008-09
Upper Tier II
500.00
500.00
2009-10
Dehej efej II
2000.00
2000.00
2009-10
Upper Tier II
2000.00
2000.00
2002-03
ueesDej efej II
450.00
0.00
2002-03
Lower Tier II
450.00
0.00
2003-04
ueesDej efej II
550.00
440.00
2003-04
Lower Tier II
550.00
440.00
2004-05
ueesDej efej II
300.00
240.00
2004-05
Lower Tier II
300.00
240.00
2005-06
ueesDej efej II
950.00
950.00
2005-06
Lower Tier II
950.00
950.00
(Ke) Devepe&ke DeeefmleeeB (SveHeerS)
(b) Non-performing assets (NPAs)
31 ceee& 2010 kees Meg DeefieceeW ceW Meg SveHeerS keer HeefleMelelee 1.31%
(efJeiele Je<e& 0.44%) jner~
The percentage of net NPAs to net advances as at

31st March, 2010 is 1.31% (Previous year 0.44%).
(ie) HeeJeOeeve SJeb DeekeefmcekeleeSb:
(c) Provisions & Contingencies:
ueeYe SJeb neefve Keeles ceW oMee&S ieS HeeJeOeeve SJeb DeekeefmcekeleeDeesb kee efJeJejCe
The break-up of Provisions and Contingencies appearing
96
efvecveevegmeej nw:
in the Profit and Loss Account is as under:
(. kejes[ ceW)
ceoW
2009-10
2008-09
Devepe&ke DeeefmleeeW nsleg HeeJeOeeve
1754.25
622.69
243.47
474.06
efveJesMeeW kes cetue ceW cetueeme

kejeOeeve nsleg HeeJeOeeve (DeemLeefiele
kej meefnle)
752.76
1157.08
ceeveke DeeefmleeeW kes efueS HeeJeOeeve
31.27
87.64
Deve HeeJeOeeve (DemLeeeer HeeJeOeeve)
181.95
107.99
2963.70
2449.46
kegue ]pees[
(Rs. in crore)
iii)
Deewmele keee&Meerue efveefOeeeW ceW yeepe

Deee kee HeefleMele
7.14%
Deewmele keee&Meerue efveefOeeeW ceW iewjyeepe Deee kee HeefleMele
Provision for NPA
1754.25
622.69
Depreciation in Value of
Investments
243.47
474.06
Provision for Taxation

(including deferred tax)
752.76
1157.08
31.27
87.64
181.95
107.99
2963.70
2449.46
Other Provisions (including

floating provisions)
Grand Total
Items
7.14%
8.09%
(ii)
Non-Interest Income as a
percentage to average
working funds
1.05%
1.51%
Operating Profit as a
working funds
1.88%
2.70%
(iv)
Return on Assets
0.70%
1.49%
(v)
Business per employee

(Rs. in lakh)
(deposits excluding interbank, plus advances)
1011
833
Profit per employee (Rs. in

lakh)
4.39
7.49
1.51%
Heefle kece&eejer keejesyeej (. ueeKeeW

ceW) (Deblej yeQke peceejeefMeeeW kees
es[kej Deewj DeefieceeW kees pees[kej)
1.88%
2.70%
0.70%
1.49%
1011
833
4.39
7.49
(vi)
Deeefmle oselee eyebOeve

DeeefmleeeW SJeb oseleeDeesb keer keg ceoeW kee HeefjHekeJelee Hekeej:
31.03.2009
Interest Income as a
working funds
(iii)
Deewmele keee&Meerue efveefOeeeW ceW

Heefjeeueve ueeYe kee HeefleMele
31.03.2010
(i)
8.09%
1.05%
vi) Heefle kece&eejer ueeYe (. ueeKe ceW)
*)
2008-09
31.03.2010 31.03.2009
iv) DeeefmleeeW Hej HeefleHeue

v)
2009-10
(d) Business Ratios :
ceoW
ii)
Items
Provision on Standard Assets
(Ie) keejesyeej Devegheele :
i)
(e)
Asset Liability Management

Maturity pattern of certain items of assets and liabilities
(.
ceoW
Items
1 efove
Day 1
2 mes 7
efove 2
to 7
days
peceejeefMeeeb
Deefece
efveJesMe
GOeej
efJeosMeer cege
Deeefmleeeb
efJeosMeer cege
oseleeSb
8 mes 14 15 mes 28 29 efove mes 3 3 cenerves mes 6 cenervees mes

efove 8 efove 15 cenerves leke DeefOeke SJeb 6 DeefOeke SJeb 1
to 14
to 28 29 days cenervees leke Je<e& leke Over
days
kejes[ ceW / Rs. in crore)
1 Je<e& mes
DeefOeke SJeb
3 Je<eeX leke
3 Je<eeX mes
DeefOeke SJeb
5 Je<eeX leke
5 Je<e& mes
DeefOeke
Total
pees[
Over 5
Over 3
years
years &
up to 5
years
21015.80 42858.08 229761.95
17827.91 31631.04 168490.71
7706.36 49202.26 67080.18
871.94 9306.48 22399.90
6 months
& up to
1 year
24847.49
39123.00
1087.82
1131.23
Over 3
months &
upto 6
months
34491.65
17676.44
1541.25
601.82
27904.40
14444.03
1501.41
4076.96
Over 1
year &
up to
3 years
32410.84
19225.74
5251.68
1288.96
2028.62
3528.35
1387.23
208.86
76.14
2824.92
12090.31
1192.75
3087.12
1008.05
1830.85
307.32
318.04
10087.60
days
to 3
months
Deposits
18230.81 6852.34 6580.88 14569.66
Advances
17684.16 2294.87 3033.60 5549.92
Investments
489.18
40.31
44.84 215.07
Borrowings
278.51 4533.23
67.15 243.62
Foreign Currency
143.80 1330.44 147.94 414.01
assets
Foreign Currency
316.50 976.10 154.22 896.65
liabilities
97
Je<e& kes oewjeve Deeefmle SJeb oseleeDeeW kee heefjhekeJelee ekeej e[e kees eeeesieeefele
DeOeeve kes DeeOeej hej mebMeesefOele efkeee ieee nw~
During the year, maturity pattern assumptions of assets and

liabilities have been modified based on empirical studies of the
data.
GHeeg&e Deebke[es kee meceskeve Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW Deewj HeyebOeve
eje ueieeS ieS Devegceeve kes DeeOeej Hej efkeee ieee nw Deewj uesKee Hejer#ekeeW eje
ceeve efkeee ieee nw~
The above data has been compiled on the basis of the guidelines
of RBI and above mentioned modified assumptions of the
management, which have been relied upon by Auditors.
(e) Deeefmle iegCeJeee
(f)
Devepe&ke Deeefmleeeb
ceoW
(i)
Meg DeefieceeW ceW mes Meg SveHeerS (%)
(ii)
SveHeerS (mekeue) kee Gleej-e{eJe
(iii)
2008-09
1.31%
0.44%
(Rs. in crore)
Items
(i) Net NPAs to Net Advances (%)
2009-10
2008-09
1.31%
0.44%
(ii) Movement of NPAs (Gross)
ke) DeejbefYeke Mes<e
2470.88
1930.92
a) Opening balance
2470.88
1930.92
Ke) Je<e& kes oewjeve HeefjJeOe&ve
4161.66
2099.73
b) Additions during the year
4161.66
2099.73
ie) Je<e& kes oewjeve keceer
1749.89
1559.77
c) Reductions during the year
1749.89
1559.77
Ie) Fefle Mes<e
4882.65
2470.88
d) Closing balance
4882.65
2470.88
628.21
591.98
2411.77
539.96
832.53
503.73
2207.45
628.21
a) Opening balance
1386.89
1229.23
1763.54
643.46
951.05
485.80
2199.38
1386.89
(iii) Movement of Net NPAs
Meg SveHeerS kee Gleeje{eJe

Ie) Fefle Mes<e
(iv)
Non-Performing Assets
(. kejes[ ceW)
2009-10
Asset Quality
628.21
591.98
2411.77
539.96
832.53
503.73
2207.45
628.21
a) Opening balance
d) Closing balance
(iv) Movement of provision for NPAs
(excluding floating provisions)
SveHeerS kes efueS HeeJeOeeveeW kee Gleej-e{eJe

1386.89
1229.23
Ke) Je<e& kes oewjeve efkeS iees HeeJeOeeve
1763.54
643.46
951.05
485.80
2199.38
1386.89

Ie) Fefle Mes<e
d) Closing balance
31.03.2010 leke yeQke kee HeeJeOeeve keJejspe oj 65.51% nw~
The provision coverage ratio of the Bank as on 31.03.2010 is

65.51%.
efHHeCeer:
Note:
1.
Jele&ceeve Je<e& ceW Meg SveHeerS DeejyeerDeeF& HeefjHe$e mebKee [eryeerDees[er/yeerHeer/

yeermeer/ 46/21.04.048/2009-10 efoveebke 24.09.2009 kes Devegmeej ieefCele
efkeee peelee nw~ 31-03-2010 kes HetJeJeleea Je<e& ceW efJeefJeOe pecee ceW
Demeceeeesefpele He[s ngS iewj Jemetueer yeepe/F&meerpeermeer oeJes efveHeeve Fleeefo kes
SveHeerS HeeJeOeeve/yekeeeeW kes meceeeespeve kes Heeele HeeHle ngS nw~
1.
Net NPA for the current year is calculated in accordance

with RBI Circular No. DBOD.BP.BC.46/21.04.048/2009-10
dated 24.09.2009. For previous year ended 31.03.2009,
Net NPA is arrived at after adjusting NPA Provisions/
Credits of Unrealised Interest/ECGC claims settled etc.
lying unadjusted in Sundry Credits.
2.
yeQke ves 30.09.2010 leke HeeJeOeeve keJejspe oj 70% HeeHle kejves keer ef<
mes DeejyeerDeeF& kes efoveebke 01.12.2009 kes HeefjHe$e mebKee [eryeerDeesheer.yeerheer.
yeermeer.64/21.04.048/2009-10 kes Devegmeej 31.03.2010 mes mebefoiOe
DeeefmleeeW ceW MeerIe HeeJeOeeve keer mebMeesefOele veerefle DeHeveeF& nw~ legueveelceke
2.
Bank has modified its accelerated provisioning policy for

non performing advances with effect from 31.03.2010 with
a view to achieve the provision coverage ratio of 70% by
30.09.2010 in terms of RBI Circular DBOD.BP.
BC.64/21.04.048/2009-10 dated 01.12.2009. The
98
HeefjJele&ve efvecveevegmeej nQ:

Deeefmle
JeieeakejCe
meye
ms[[&
mebefoiOe 1
comparative changes are as follows:
HetJe& veerefle
kes Devegmeej
HeeJeOeeefveke
DeeJeMekelee
mebMeesefOele veerefle kes Devegmeej HeeJeOeeefveke

DeeJeMekelee
20% Heues
HeefleYetefle
kes cetue kes
meeHes#e
20% Heues HeefleYetefle kes cetue hej efJeeej efkeS

efyevee
100%
31.03.2009 leke Fme esCeer ceW Deeefmle kee

HeeJeOeeve 100%
100%
Asset
Provisioning
Classification requirements
as per earlier
policy
Provisioning
requirements as per
revised policy
Sub
Standard
20% flat
irrespective of
the value of
security
20% flat irrespective of the

value of security
Doubtful 1
100%
100% provision for assets

in this category as on
31.03.2009.
50% of secured portion +
100% of unsecured portion
for assets migrating in this
category after 31.03.2009.
megjef#ele Yeeie kee 50% + 31.03.2009

kes HeMeele Fme esCeer ceW DeeF& Deeefmleeeb kes
Demegjef#ele Yeeie kee 100%
mebefoiOe 2
Doubtful 2
100%
[er1 esCeer mes [er2 esCeer ceW mLeeveebleefjle

Deeefmleeeb ceW 100% HeeJeOeeve peejer etbefke HetJe&
veerefle kes Devegmeej [er1 esCeer ceW 100% GHeueyOe
kejeF& ieF& Leer~
megjef#ele Yeeie kee 60% + 31.03.2010
kes HeMeele Fme esCeer ceW DeeF& Deeefmleeeb kes
Demegjef#ele Yeeie kee 100%
100% provision to continue

for assets migrating from
D1 category to D2 category
since they were provided at
100% in D1 category as
per previous policy.
60% of secured portion +
100% of unsecured portion
for assets migrating in this
category after 31.03.2010.
mebefoiOe 3
100%
100%
Doubtful 3
100%
100%
neefve
100%
100%
Loss
100%
100%
Fme HeefjJele&ve kes keejCe, mebefoiOe Deeefmle nsleg HeeJeOeeve Henues mes . 467.99 kejes[
kece nw efpemekee HeeJeOeeve SJeb Deekeefmceke Jee, Meg ueeYe, efjpeJe& Sb[ mejHeume SJeb
Deefiece Hej meeceeve HeYeeJe nesiee~
As a result of this change, provision for doubtful assets is lower

by than Rs. 467.99 crore with consequential impact on provision
and Contingencies, Net Profits, Reserves and Surplus &
Advances.
() Devepe&ke efveJesMe:
(g) Non performing Investments
(. kejes[ ceW)
ceoW
Meg efveJesMe Hej Meg SveHeerDeeF& (%)
(ii) SveHeerDeeF& kee HeJeen (mekeue)
ke) HeejbefYeke Mes<e
Ie) Debeflece Mes<e
(iii) Meg SveHeerDeeF& kee Gleej-e{eJe
Ie) Debeflece Mes<e
(i)
(Rs. in crore)
2009-10
Items
(0.01)
(i)
Net NPIs to Net Investment (%)
2009-10
(0.01)
(ii) Movement of NPIs (Gross)

283.66
a) Opening balance
283.66
72.99
72.99
81.44
81.44
275.21
d) Closing balance
275.21
(iii) Movement of Net NPIs

48.36
a) Opening balance
48.36
(3.90)
(3.90)
52.47
52.47
(8.01)
d) Closing balance
(8.01)
99
ceoW
(iv)
2009-10
SveHeerDeeF& (*) nsleg eeJeOeeve kee Gleej-e{eJe

Ie) Debeflece Mes<e
(*) DeeFDeejSme
Items
235.31
a) Opening balance
76.89
28.98
eLee
31.03.09
14741.94
15838.64
DeeJeemeere yebOeke
7813.98
8381.47
- efpemeceW mes . 20 ueeKe leke

DeeJeeme $e+Ce
5049.66
5192.60
ii)
JeJemeeefeke efjeue Fms
6923.87
7379.22
iii)
efiejJeer jKeer ieeer HeefleYetefleeeW

(SceyeerSme) Deewj Deve
HeefleYeteflele SkemeHeespej ceW efveJesMe
4.09
77.95
ke) DeeJeemeere
Ke) JeJemeeefeke efjeue Fms
4.09
5.85
0.00
72.10
Exposure to Real Estate Sector
4424.77
3863.35
(Rs. in crore)
Sl.
a)
efjeue Fms meskej nsleg kegue SkemeHeespej
Category
As at
31.03.10
As at
31.03.09
14741.94
15838.64
Residential Mortgages
7813.98
8381.47
- out of which housing

loans up to Rs.20 Lakh
5049.66
5192.60
ii)
Commercial Real Estate
6923.87
7379.22
iii)
Investments in
Mortgage Backed
Securities (MBS) and
other securitised
Exposures
4.09
77.95
a) Residential
b) Commercial real
estate
4.09
5.85
0.00
72.10
4424.77
3863.35
19166.71
19701.99
Direct exposure
i)
Ke) DeHele#e SkemeHeespej

vesMeveue neGefmebie yeQke
(SveSeyeer) Deewj neGefmebie
HeeFveWme kebHeveer (SeSHemeer) Hej
efveefOe DeeOeeefjle SJeb iewj efveefOe
DeeOeeefjle SkemeHeespej yeepeej ceW
efveJesMe
283.22
(*) Provision more than book value on account of provision on

IRS done against investment.
(. kejes[ ceW)
eLee
i)
28.98
d) Closing balance
(h) Lending to Sensitive Sector
31.03.10
Hele#e SkemeHeespej
76.89
283.22
(pe) mebJesoveMeerue #es$e kes efueS GOeej osvee

efjeue Fms #es$e kes efueS SkemeHeespej
ke)
235.31
Hej HeeJeOeeve yegke cetue mes DeefOeke kee HeeJeOeeve efveJesMe kes efJe
HeJeie&
2009-10
(iv) Movement of provision for NPIs (*)
efkeee ieee nw~
e.
b)
Indirect Exposure
Fund based and nonfund based exposures
on National Housing
Bank (NHB) and
Housing Finance
Companies (HFCs)
19166.71
19701.99
Total exposure to Real Estate Sector
hetbpeer yeepeej nsleg SkemeHeespej
Exposure to Capital Market
(. kejes[ ceW)
e. eJeie&
meb.
i)
FefkeJeer Mesej, HeefjJele&veere yee@C[,

HeefjJele&veere ef[yeWej leLee FefkeJeer
DeefYecegKe cegegDeue HeC[ ceW efveJesMe
efpevekeer DeeOeejYetle efveefOe kesJeue keeHees&js
$e+Ce ceW ele#e efveJesMe veneR efkeee ieee~
2009-10
2008-09
1170.20
666.70
(Rs. in crore)
S.
No
i)
100
Category
2009-10
2008-09
Direct investment in equity

shares, convertible bonds,
convertible debentures and
units of equity-oriented mutual
funds the corpus of which is
not exclusively invested in
corporate debt;
1170.20
666.70
(. kejes[ ceW)
e. eJeie&
meb.
(Rs. in crore)
2009-10
2008-09
S.
No
Category
2009-10
2008-09
ii)
MesejeW/yee@C[eW/ef[yeWejeW/Deve HeefleYetefleeeW
kes mece#e ee yespeceeveleer DeeOeej
Hej JeefeeeW kees MesejeW(DeeF&HeerDees/
F&SmeDeesHeerSme meefnle)HeefjJele&veere yee@C[/
HeefjJele&veere ef[yeWej Deewj FefkeJeer GvcegKe
cegegDeue Heb[eW keer etefveeW ceW efveJesMe kes
efueS Deefiece;
27.24
55.03
ii)
Advances against shares/

bonds/ debentures or other
securities or on clean basis to
individuals for investment in
shares (including IPOs/
ESOPs), convertible bonds/
convertible debentures, and
units of equity-oriented mutual
funds;
27.24
55.03
iii)
Deve HeeespeveeW kes efueS Deefiece, peneB

MesejeW ee heefjJele&veere yeeb[eW ee
HeefjJele&veere ef[yeWejeW ee FefkeJeer GvcegKe
cegegDeue HeC[eW keer etefve kees HeeLeefceke
HeefleYetefle kes He ceW efueee ieee nw;
7.38
10.65
iii)
Advances for any other

purposes where shares or
convertible bonds or
convertible debentures or
units of equity oriented mutual
funds are taken as primary
security;
7.38
10.65
iv)
MesejeW ee HeefjJele&veere yeeC[eW ee

HeefjJele&veere ef[yeWejeW ee FefkeJeer
GvcegKe cegegDeue HeC[eW keer etefveeW keer
mebHeeefMJe&ke HeefleYetefle eje HeefleYetle meercee
leke, DeLee&le peneB cetueYetle HeefleYetefle
MesejeW/ HeefjJele&veere yeeC[eW/ HeefjJele&veere
ef[yeWejeW/ FefkeJeer GvcegKe cegegDeue
HeC[eW keer etefveeW kes DeueeJee HetCe&leee
DeefieceeW kees keJej veneR kejleer nQ, efkevneR
Deve HeeespeveeW kes efueS Deefiece;
643.93
783.79
iv)
Advances for any other

purposes to the extent
secured by the collateral
security of shares or
convertible bonds or
funds i.e. where the primary
security other than shares/
convertible bonds/convertible
debentures/units of equity
oriented mutual funds does
not fully cover the advances;
643.93
783.79
v)
meke yeeskejeW kees peceeveleer SJeb iewj

peceeveleer Deefiece SJeb me@ke yeeskejeW leLee
yeepeej efveOee&jkeeW keer Deewj mes peejer
ieejbefeeB;
1515.68
1449.48
v)
Secured and unsecured

advances to stockbrokers and
guarantees issued on behalf
of stockbrokers and market
makers;
1515.68
1449.48
vi)
m$eeWleeW keer Je=ef keer HeleeMee ceW veF&

kebHeefveeeW keer FefkeJeer kes efueS HeJele&keeW
kes DebMeoeve kees Hetje kejves kes efueS
MesejeW/yeeC[eW/ ef[yeWejeW keer HeefleYetefle
ee Deve HeefleYetefleeeW kes mece#e ee
yespeceeveleer DeeOeej Hej kebHeefveeeW kes efueS
mJeerke=le $e+Ce;
0.00
0.00
vi)
Loans sanctioned to
corporates against the
security of shares / bonds /
debentures or other securities
or on clean basis for meeting
promoters contribution to the
equity of new companies in
anticipation of raising
resources;
0.00
0.00
vii)
DeHesef#ele FefkeJeer HeJeen/efveie&ceeW kes mece#e

kebHeefveeeW kes efueS Hetjke $e+Ce;
0.00
0.00
vii)
Bridge loans to companies

against expected equity flows/
issues;
0.00
0.00
101
(. kejes[ ceW)
e. eJeie&
meb.
2009-10
2008-09
S.
No
Category
viii)
viii)
MesejeW ee HeefjJele&veere yeeC[eW ee

HeefjJele&veere ef[yeWejeW ee FefkeJeer GvcegKe
cegegDeue HeC[eW kes HeeLeefceke efveie&ce kes
mebyebOe ceW keer ieF& neceeroejer HeefleyeleeSb;
0.00
0.00
ix)
ceeefpe&ve JeJemeee nsleg me@ke yeeskejeW kes

efueS efJelleHees<eCe;
0.00
0.00
Gece kes efueS Hetbpeer efveefOe nsleg meYeer

efveJesMeeW (Hebpeerke=le Deewj DeHebpeerke=le oesveeW)
kees FefkeJeer kes yejeyej ceevee peeSiee
Deewj Fme Hekeej Hetbpeer yeepeej efveJesMe
meercee(Hele#e Deewj DeHele#e oesveeW)kes
Devegmeej ieCevee keer peeSieer~
0.00
0.00
3364.43
2965.65
x)
Hetbpeer yeepeej ceW kegue efveJesMe
i)
2009-10
2008-09
Underwriting commitments
taken up by the banks in
respect of primary issue of
shares or convertible bonds or
funds;
0.00
0.00
ix)
Financing to stockbrokers for

margin trading;
0.00
0.00
x)
All exposures to Venture

Capital Funds (both registered
and unregistered) will be
deemed to be on par with
equity and hence will be
reckoned for compliance with
the capital market exposure
ceilings (both direct and
indirect)
0.00
0.00
3364.43
2965.65
Total Exposure to Capital Market
Hetbpeer yeepeej ceW . 3364.43 kejes[ kej efveJesMe, . 4457.43 kejes[ keer meercee
kes Yeerlej nw (DeLee&le 31.03.2009 kees yeQke kes efveJeue . 11143.58 kejes[ kee
40%) Hetbpeer yeepeej ceW Hele#e efveJesMe . 1170.20 kejes[ nw Deewj yeQke kes efveJeue
cetue kes 20% kes Yeerlej nw (31.03.2009 kees . 2228.72 kejes[)
(I)
(Rs. in crore)
Hegveie&"ve keer Mele& Hej $e+Ce DeeefmleeeW kee efJeJejCe:
The exposure to capital market Rs.3364.43 crore is within the

limit of Rs. 4457.43 crore (i.e. 40% of Banks Net Worth
Rs.11143.58 crore as on 31.03.2009). The direct exposure to
capital market is Rs.1170.20 crore and is within 20% of banks
Net Worth (Rs. 2228.72 crore as on 31.03.2009).
(I)
i)
Details of Loan Assets subjected to Restructuring
(. kejes[ ceW)
meer[erDeej
ceskesefvepece
Hegveie&ef"le
ceeveke Deefiece
GOeejkelee&Deesb keer
mebKee
yekeeee jeefMe
Hegveie&ef"le DeJe
ceeveke Deefiece
SceSceF&
$e+Ce
Hegveie&"ve
Deve
628
6175
689.20
339.68
4311.33
Ieee (cetueeme)
56.29
2.95
53.15
mebKee
17
117
yekeeee jeefMe
53.26
29.47
116.28
Ieee (cetueeme)
12.62
0.09
2.99
(Rs. in crore)
CDR
SME Debt
Mechanism Restructuring
No. of
borrowers
Standard
Amount
advances
Outstanding
restrucSacrifice
tured
(diminution in
the value)
No. of
borrowers
Sub
Standard Amount
advances Outstanding
restrucSacrifice
tured
(diminution in
the value)
102
Others
628
6175
689.20
339.68
4311.33
56.29
2.95
53.15
17
117
53.26
29.47
116.28
12.62
0.09
2.99
meer[erDeej
ceskesefvepece
Hegveie&ef"le
mebefoiOe Deefiece
mebKee
yekeeee jeefMe
Ieee (cetueeme)
kegue
mebKee
SceSceF&
$e+Ce
Hegveie&"ve
Deve
CDR
SME Debt
No. of
borrowers
77.33
10.24
188.48
2.70
1.15
Ieee(cetueeme)
(I)
ii)
649
6296
819.79
379.39
4616.09
71.61
3.04
57.29
Je<e& kes oewjeve HeyebOeve eje mecesefkele Hegveie&"ve keer Mele& Hej $e+Ce
DeeefmleeeW kee efJeJejCe: (efJeHeefllekeeueerve efmLeefle Jeeues efkemeeveeW kes
Hegveie&ef"le KeeleeW kes mebyebOe ceW metevee)
(. kejes[ ceW)
meer[erDeej SceSceF& $e+Ce
ceskesefvepece
Hegveie&"ve
Hegveie&ef"le
ceeveke Deefiece
Hegveie&ef"le DeJe
ceeveke Deefiece
Hegveie&ef"le
mebefoiOe
Deefiece
kegue
77.33
10.24
188.48
2.70
1.15
12
649
6296
Amount
Outstanding
819.79
379.39
4616.09
Sacrifice
(diminution in
the value)
71.61
3.04
57.29
No. of
borrowers
12
ii)
Details of Loan assets subjected to restructuring

(Information in respect of restructured accounts
of farmers in distress) as compiled by management
during the year
(Rs. in crore)
Deve
CDR
SME Debt
Others
No. of borrowers
N.A.
N.A
5064
Amount
Outstanding
N.A.
N.A.
114.40
Sacrifice
(diminution in
the value)
N.A.
N.A.
0.06
No. of borrowers
N.A.
N.A
88
Amount
Outstanding
N.A.
N.A.
3.32
Sacrifice
(diminution in
the value)
N.A.
N.A.
0.00
No. of borrowers
N.A.
N.A
Amount
Outstanding
N.A.
N.A.
0.00
N.A.
N.A.
0.00
0.00
Sacrifice
(diminution in
the value)
5152
No. of borrowers
N.A.
N.A
5152
Amount
Outstanding
N.A.
N.A.
117.72
Sacrifice
(diminution in
the value)
N.A.
N.A.
0.06
mebKee
N.A.
yekeeee jeefMe
N.A.
N.A.
114.40
Ieee (cetueeme)
N.A.
N.A.
0.06
mebKee
N.A.
N.A
88
yekeeee jeefMe
N.A.
N.A.
3.32
Ieee (cetueeme)
N.A.
N.A.
0.00
mebKee
N.A.
N.A
yekeeee jeefMe
N.A.
N.A.
0.00
Ieee (cetueeme)
N.A.
N.A.
mebKee
N.A.
N.A
yekeeee jeefMe
N.A.
N.A.
117.72
Ieee (cetueeme)
N.A.
N.A.
0.06
N.A
(I)
Others
Doubtful
Amount
advances
Outstanding
restrucSacrifice
tured
(diminution in
the value)
Total
yekeeee jeefMe
5064
Standard
advances
restructured
Sub
Standard
advances
restructured
Doubtful
advances
restructured
Total
103
(pes) Deeefmle Hegveie&"ve kes efueS eefleYeteflekejCe/Hegveie&"ve kebHeveer kees yeseer ieF&
efJeeere DeeefmleeeW kee efJeJejCe
(. kejes[ ceW)
eceebke
efJeJejCe
KeeleeW keer mebKee
68
Smemeer/Deejmeer kees yeses ieS KeeleeW kee kegue

cetue (HeeJeOeeveeW mes Ieekej)
31.50
117.68
kegue HeefleHeue
52.29
89.47
efJeiele Je<ees ceW Debleefjle KeeleeW ces Jemetue

efkeee ngDee Deefleefjkele HeefleHeue
0.00
0.00
efveJeue yener cetue Hej kegue Deee/(neefve)
20.79
Details of Financial Assets sold to Securitisation /

Reconstruction Company for Asset Reconstruction.
(Rs. in crore)
No.
2009-10 2008-09
3
(j)
Particulars
2009-10
2008-09
68
Aggregate Value (Net of

Provisions) of accounts sold
to SC/RC
31.50
117.68
Aggregate consideration
52.29
89.47
Additional consideration
realised in respect of accounts
transferred in earlier years
0.00
0.00
Aggregate Gain/(Loss) over

Net Book Value
20.79
(30.33)
Number of Accounts
(30.33)
kes) Kejeroer ieF&/yeseer ieF& Devepe&ke efJelleere DeeefmleeeW kee efJeJejCe:
k)
S)
a)
Kejeroer ieF& Devepe&ke efJelleere DeeefmleeeW kee efJeJejCe :
Details of Non-Performing financial assets purchased/

sold
Details of Non-Performing financial assets purchased:
(. kejes[ ceW)
efJeJejCe
1. (ke)
(Ke)
2. (ke)
(Ke)
2009-10
2008-09
Je<e& kes oewjeve Kejeros ieS KeeleeW

keer mebKee
NIL
NIL
kegue yekeeee
NIL
NIL
FveceW mes Je<e& kes oewjeve efkeleves

KeeleeW kee Hegveie&"ve efkeee ieee
NIL
NIL
kegue yekeeee
NIL
NIL
1. (a)
(b)
(. kejes[ ceW)
2009-10
b)
Je<e& kes oewjeve yeses ieS KeeleeW keer mebKee
Nil
Nil
2.
kegue yekeeee
Nil
Nil
3.
HeeHle kegue HeefleHeue
Nil
Nil
2009-10
2008-09
No. of accounts purchased

during the year
NIL
NIL
Aggregate outstanding
NIL
NIL
Of these, number of
accounts restructured during
the year
NIL
NIL
NIL
NIL
Details of Non-Performing financial assets sold :

(Rs. in crore)
2009-10
2008-09
1.
Particulars
No. of accounts sold
Nil
Nil
2.
Nil
Nil
3.
Aggregate consideration
received
Nil
Nil
2008-09
1.
(l)
(l)
(b)
2. (a)
yeer) yeseer ieF& Devepe&ke efJelleere DeeefmleeeW kee efJeJejCe

efJeJejCe
(Rs. in crore)
Particulars
Je<e& kes oewjeve hegve Kejero/eefleJeleea hegve Kejero meewoeW kee yeewje
(.
Details of Repo / Reverse Repo deals done during the year
hegve Kejero kes Debleie&le yeseer

ieF& eefleYetefleeeb
hegve Kejero kes Debleie&le Kejeroer
ieF& eefleYetefleeeb
kejes[ ceW/Rs. in crore)
Je<e& kes oewjeve

vegvelece yekeeee
Je<e& kes oewjeve

vegvelece yekeeee
Je<e& kes oewjeve owefveke

Deewmele yekeeee
Securities sold under Repo
Minimum
outstanding
during the year
0.00
Maximum
outstanding
during the year
285.00
Daily Average
outstanding
during the year
33.70
Securities purchased under

reverse Repo
2.84
7002.84
2562.01
FmeceW Yeejleer efj]peJe& yeQke kes meeLe vekeoer meceeeespeve megefJeee (SueSSHe) kes Debleie&le efkeS ieS meewos Meeefceue nQ (ceeefpe&ve kees es[kej)
The above include deals done under Liquidity Adjustment Facility (LAF) with RBI (net of margin).
104
eLee
As on
March 31,
2010
255.00
0.00
(Sce) efveJesMe
ceoW
(1) efveJesMe kee cetue
i)
efveJesMe kee kegue cetue
(S) Yeejle ceW
(yeer) Yeejle kes yeenj
ii) cetueeme kes efueS HeeJeOeeve
(S) Yeejle ceW
HeefjMeesOeve
(S) Yeejle ceW
iv) efveJesMeesb kee Meg cetue
(S) Yeejle ceW
eLee efoveebke
(. kejes[ ceW)
eLee efoveebke
31.03.10
31.03.09
67968.68
53317.00
62524.27
47854.82
5444.41
5462.18
(m) Investments
(Rs. in crore)
Items
As at
31.03.10
As at
31.03.09
Gross Value of
Investments
67968.68
53317.00
a) In India
62524.27
47854.82
5444.41
5462.18
(1) Value of Investments
886.13
705.99
429.75
142.34
456.38
563.65
2.37
3.83
iii)
0.00
0.00
2.37
3.83
67080.18
52607.18
62094.52
47712.48
4985.66
4894.70
i)
b) Outside India
ii) Provision for Depreciation
886.13
705.99
a) In India
429.75
142.34
b) Outside India
456.38
563.65
2.37
3.83
a) In India
0.00
0.00
b) Outside India
2.37
3.83
iii) Amortisation
iv) Net Value of Investments
67080.18
52607.18
62094.52
47712.48
4985.66
4894.70
Opening balance
705.99
305.08
a) In India
b) Outside India
(2) efveJesMe kee cetueeme kes mece#e efkeS

ngS HeeJeOeeveeW keer efmLeefle
(2) Movement of provisions held

towards depreciation on
investments
DeejbefYeke Mes<e
705.99
pees[s : Je<e& kes oewjeve efkeS ngS

HeeJeOeeve
418.90
707.00
Add: Provisions made during

the year
418.90
707.00
IeeSb : yesKeeles [euevee/Deefleefje

kee HeefleuesKeve HeeJeOeeve
238.76
306.09
Less: Write-off/ write-back of

excess provisions
238.76
306.09
Fefle Mes<e
886.13
705.99
Closing balance
886.13
705.99
305.08
(Sve) Je<e& kes oewjeve Hegve Kejero/HeefleJeleea Hegve Kejero meewoeW kee yeewje
(. kejes[ ceW)
Sr.
No.
Issuer
(1)
(2)
(n) Issuer Composition of Non-SLR Investments Portfolio
Amount
(Rs. in crore)
Extent of Extent of below
Private
investment
placement grade securities
Extent of
unrated
securities
Extent of
un-listed
Securities
(3)
(4)
(5)
(6)
(7)
meeJe&peefveke GHekece
PSUs
744.56
215.76
0.00
0.00
0.00
efJeeere mebmLeeSB
FIs
788.59
455.04
215.36
0.00
167.33
yeQke
Banks
1800.65
448.49
44.91
0.00
1105.47
efvepeer keeHees&js
Private Corporates
2506.56
1904.74
14.05
128.02
613.69
Subsidiaries/
Joint Ventures
437.72
437.72
0.00
32.05
0.00
meneeke kebHeefveeeB/
mebege Gece
Deve
Others
1408.12
219.62
0.00
0.00
0.00
pees[
Total
7686.20
3681.37
274.32
160.07
1886.49
309.24
XXX
XXX
XXX
XXX
7376.96
3681.37
274.32
160.07
1886.49
IeeSB : cetueeme kes efueS Less: Provisions held

towards Depreciation
efkeee ieee HeeJeOeeve
kegue
NET
105
Dees) Devepe&ke iewj-SmeSueDeej efveJesMe

efJeJejCe
(. kejes[ ceW)
(o) Non-performing Non-SLR Investments

(Rs. in crore)
2009-10
2008-09
194.73
121.59
Opening balance
Je<e& kes oewjeve HeefjJeOe&ve
95.44
127.63
Je<e& kes oewjeve keewefleeeb
78.79
54.49
FefleMes<e
211.38
194.73
Oeeefjle kegue HeeJeOeeve
214.89
162.39
HeejbefYeke Mes<e
Particulars
(heer) yeQke eje ye{eF& ieF& Skeue GOeejkelee& meercee (SmepeerSue), meecetefnke
GOeejkelee& meercee (peeryeerSue) kee efJeJejCe
(. kejes[ ceW)
De.e. GOeejkelee& kee veece
1.
2.
2009-10
2008-09
194.73
121.59
95.44
127.63
Reductions during the year
78.79
54.49
Closing balance
211.38
194.73
Total provisions held
214.89
162.39
(p) Details of Single Borrower Limit (SGL), Group

Borrower Limit (GBL) exceeded by the Bank.
(Rs. in crore)
Sr.
No.
SkemeHeespej mJeerke=le meercee 31.03.10 kees

yekeeee
meercee yekeeee
1.
neGeEmeie [JeueheceW
HeeFveWme keeheexjsMeve
2730.00
2819.35
2819.35
2.
Name of the
Borrower
Exposure
Limit Outstanding
Ceiling Sanctioned
as on
31.03.10
Single Borrower
Housing
Development
Finance
Corporation
meecetefnke GOeejkelee&
Metve
2730.00
2819.35
2819.35
Group Borrower
NIL
($e+Ce peesefKece keer ieCevee, mJeerke=le meercee ee Mes<e yekeeee pees Yeer DeefOekelece nes,
kes Devegmeej keer ieF& nw~)
(Exposure is reckoned as Sanctioned Limit or Balance

outstanding whichever is higher.)
Heer) SkemeHeespej keer esCeer kes Devegmeej osMe kee peesefKece Deewj lelmebyeOeer
eeJeOeeve
(. kejes[ ceW)
(q) Risk Category wise Country Exposures and Provisions

there against
(Rs. in crore)
De. peesefKece esCeer

e.
eLee efoveebke 31.03.10

osMe kee
peesefKece
Oeeefjle
HeeJeOeeve
eLee efoveebke 31.03.09

osMe kee
peesefKece
Sr. Risk
No. Category
Oeeefjle
HeeJeOeeve
1
Insignificant
1965.72
653.62
yengle Ge
6
7
As at 31.03.10
As at 31.03.09
Country Provision Country Provision

Exposure
held Exposure
held
19295.11
15181.59
Low
3606.98
1210.18
Moderate
1291.24
1965.72
1513.61
High
653.62
1513.61
36.24
256.19
Very High
36.24
256.19
HeefleyebefOele
2.70
447.99
Restricted
2.70
447.99
Dee@He kesef[
0.07
102.09
Off credit
0.07
102.09
24885.96
20.00 20677.37
24885.96
20.00 20677.37
veieCe
19295.11
15181.59
efvecve
3606.98
1210.18
meeOeejCe
1291.24
Ge
kegue
Total
20.00
106
20.00
(Deej) [sefjJesefJe
Jeeeoe oj DevegyebOe/yeepe oj mJewhe
(r)
Derivatives
Forward Rate Agreement/ Interest Rate Swap
(. kejes[ ceW)
De.
e.
ceoW
i)
mJewhe DevegyebOe keer keefuhele cetue jeefMe
ii)
mebyebefOele he#eeW eje Deheves oeefelJe

hetefle& ve efkeS peeves kes HeuemJehe
nesves Jeeueer neefveeeb
iii)
iv)
v)
mJewhe eefeee Deheveeves hej yeQke eje

Dehesef#ele mecheeefMJe&ke eefleYetefle
mJewhe mes DeeS esef[ peesefKece kee
mebkesCe
mJewhe yener kee Gefele cetue
eLee efoveebke
eLee efoveebke
31.03.10
31.03.09
25607.84
20977.64
Sr.
No.
As at
31.03.10
As at
31.03.09
25607.84
20977.64
624.37
691.23
Collateral required by the

bank upon entering into
swaps
(A)
(A)
iv)
Concentration of credit risk

arising from the swaps
(B)
(B)
v)
The fair value of the swap

book
85.83
176.06
i)
ii)
624.37
691.23
iii)
(A)
(B)
85.83
(A)
(B)
176.06
efhheCeer : mJewhe kes Debleie&le ee lees efmLej yeepe eehle kejves Deewj HeueeseEie oj keer
Deoeeieer DeLeJee efmLej yeepe keer Deoeeieer Deewj HeueeseEie oj eehle kejves leLee Fve
yeepe DeeOeeefjle DeeefmleeeW Deewj oselee/^seE[ie GsMe kes efueS eeflej#ee yeepe oj
mes nw~
S)
(Rs. in crore)
Items
The notional principal of
swap agreements
Losses which would be
incurred if counterparties fail
to fulfil their obligations
under the agreements
Note: The terms of swaps are either to receive fixed interest

and pay floating rate or to pay fixed interest and receive floating
rate. A few floating to floating deals are undertaken to hedge
interest rate risk on interest bearing assets and liabilities/trading
purposes.
mJewhe kes efueS mecheheee|MJeke eefleYetefle keer DeeJeMekelee ee lees yeQke DeLeJee
eerefceej keeheexjs mes meceke#e he ceW veneR Leer~
(A) No collaterals were required for the swaps as counterparty

was either banks or premier corporates.
yeer) Je<e& kes oewjeve yeepe oj mJewhe mes GlheVe kepe& peesefKece kee keesF& mebkesvCe
veneR nw~
(B) There is no concentration of credit risk arising from the

interest rate swaps undertaken during the year.
(Sme) efJeefveece Jeeheej yeepe oj [sefjJesefJe
(s) Exchange Traded Interest Rate Derivatives:
(. kejes[ ceW)
me.
efJeJejCe
(i)
Je<e& kes oewjeve efuees iees efJeefvecee Jeeheej yeepe oj

[sefjJesefJe keer keefuhele cetue jeefMe (efueefKele Jeej)
ke)
Ke)
ie)
(ii)
(iii)
eLee 31 ceee& 2010 kees efJeefvecee Jeeheej yeepe oj

[sefJejsefJe keer keefuhele cetue jeefMe (efueefKele Jeej)
ke)
Ke)
ie)
yekeeee efJeefvecee Jeeheej yeepe oj [sefjJesefJe keer
keefuhele cetue jeefMe Deewj pees Ge eYeeJeer veneR nes
(efueefKele Jeej)
ke)
Ke)
ie)
(Rs. in crore)
No.
jeefMe
(i)
77.86
(ii)
0.00
(iii)
0.00
107
Particulars
Amount
Notional principal amount of exchange

traded interest rate derivatives undertaken
during the year (instrument-wise)
a)
b)
c)
77.86

traded interest rate derivatives outstanding
as on 31st March 2010 (instrument-wise)
a)
b)
c)
0.00

traded interest rate derivatives outstanding
and not "highly effective" (instrument-wise)
a)
b)
c)
0.00

me.
efJeJejCe
yekeeee efJeefvecee Jeeheej yeepe oj [sefjJesefJe kee
yeepeej JesefOele cetue Deewj pees Ge eYeeJeer veneR nes
(efueefKele Jeej)
ke)
Ke)
ie)
(iv)
jeefMe
i.
No.
Particulars
(iv)
Mark-to-market value of exchange traded

interest rate derivatives outstanding and
not "highly effective" (instrument-wise)
a)
b)
c)
0.00
(er) [sefjJesefJe ceW efveJesMe peesefKece (SkemeHeespej)
(t)
yeQke legueve He$e keer DeeefmleeeW Deewj oseleeDeesb keer Heeflej#ee kes efueS DeLeJee
keejesyeejer GsMeeW Deewj ieenke pejleeW kees Hetje kejves kes efueS [sefjJesefJe
mebefJeoeSb kejlee nw pesmes efke yeepe-oj Deouee-yeoueer, cege Deouee-yeoueer
Deewj cege leLee HejmHej uesve osve keer cege kee efJekeuHe ee JeeHeej kes
GsMe nsleg es GlHeeo peesefKece keer Heeflej#ee, ueeiele Ieeves leLee Ssmes
mebJeJenejeW mes Deee ye{eves kes efueS Heeesie efkeS peeles nQ~ yeQke Fme Hekeej
kes JeJenej ceW efpeme Hekeej kes peesefKeceeW kee meecevee kejlee nQ, Jes nQ
$e+Ce peeWefKece, yeepeej peesefKece, Heefjeeueveiele peesefKece Deeefo~
peesefKece HeyebOeve yeQke kes keejesyeej HeyebOeve kee Ske cenlJeHetCe& Yeeie nw~
peesefKece keer Heneeve kejves Deewj Gvekee efJeMues<eCe kejves, mecegefele
peesefKece meerceeSb efveefOee&jle kejves Deewj Gve peesefKeceeW Deewj meerceeDeesb keer
efvejblej DeeOeej Hej Deeleve HeyebOeve metevee HeCeeefueeeW kes peefjS osKejsKe kejves kes efueS yeQke ves peesefKece HeyebOeve veerefleeeb leweej keer nQ~
peesefKece HeyebOeve veerefleeeb Deewj HecegKe efveeb$eCe meerceeSb efveosMeke ceb[ue
eje Devegceesefole keer ieF& nQ Deewj Gvekeer efveeefcele DeeOeej Hej osKe-jsKe
leLee meceer#ee keer peeleer nw~ yeQke kee mebie"ve peesefKece kes HeyebOeve ceW
meneeke jne nw~ [sefjJesefJe Heefjeeueve ceW JeeHeej efeee keueeHeeW kes
$e+Ce peesefKeceeW keer Heee&Hle peevekeejer nw~
DeOe#e SJeb HeyebOe efveosMeke keer DeOe#eleeb ceW yeQke kes efveosMekeeW keer
peesefKece HeyebOeve meefceefle nw~
Amount
0.00
Risk Exposure in Derivatives

i.
iegCeelceke Hekeve
Qualitative Disclosure
The Bank enters into derivative contracts such as
interest rate swaps, currency swaps and currency
options to hedge on balance sheet assets and liabilities,
to meet client requirements or for trading purpose.
These products are used for hedging risk, reducing
cost and increasing the yield. In such transactions the
types of risks to which the bank is exposed to, are
credit risk, market risk, operational risk etc.
Risk management is an integral part of banks business
management. Bank has risk management policies
designed to identify and analyse risks, to set appropriate
risk limits and to monitor these risks and limits on an
ongoing basis by means of reliable and up to date
management information systems. The risk
management policies and major control limits are
approved by the Board of Directors and they are
monitored and reviewed regularly. The organization of
the Bank is conducive to managing risks. There is
sufficient awareness of the risks and the size of
exposure of the trading activities in derivative
operations.
The Bank has a Risk Management Committee of
Directors presided over by the Chairman and Managing
Director.
Heeflej#ee [sefjJesefJe kee uesKeebkeve HeesodYeJeve kes DeeOeej Hej efkeee peelee
nw~ keejesyeejer [sefjJesefJe keer efmLeefle yeepeej cetue Hej nesleer nw Deewj eefo
keesF& neefve nes lees Gmes ueeYe-neefve Keeles ceW efoKeeee peelee nw~ eefo keesF&
ueeYe nes lees veneR efoKeeee peelee~ yeepe ojeW keer Deouee-yeoueer mes
mecye Deee Deewj Jee efveHeeve leejerKe Hej efveefOee&jle nesles nQ~
Hedging derivatives are accounted for on an accrual

basis. Trading derivative positions are marked to
market (MTM) and the resulting losses, if any, are
recognised in the profit and loss account. Profit, if any,
are not recognised on the settlement date. Gains or
losses on termination of swaps are recorded as
immediate income or expenses.
yeQke ceW Jeefj<" Deewj Ge HeyebOeve kees DeeJeefOeke efjHeeses kees Hemlegle kejves
keer Gefele Heefle nw Fmekes meeLe ner Yeejleere efj]peJe& yeQke eje DeHesef#ele
/ ee Heefjeeueve DeeJeMekeleevegmeej efJeefveeceve HeeefOekeeefjeeW kees Yeer
efjHees& Yespeer peeleer nw~ yeQke ceW efJeefYeVe HenuegDeesb mebyebOeer megmHe< [sefjJesefJe
efoMeeefveoxMe nQ pees yeQke kes efveosMeke yees[& eje Devegceesefole nQ~ [sefjJesefJe
uesve-osve mebieeceer, Deebleefjke, meebefJeefOeke Deewj efveeeceke uesKee Hejer#ee keer
Melees kes DeOeOeerve nQ~
Bank has a proper system of submitting periodical

reports to Senior and Top Management and Board as
well as regulatory authorities as required by RBI and/
or as per operational requirements. Bank has clearly
spelt derivative guidelines on various aspects approved
by the Board of Directors. The derivative transactions
are subject to concurrent, internal, statutory and
regulatory audits.
108
mebJeJenejeW kes HeefleHe#e yeQke Deewj Heerefceej keeHees&jsdme nQ~ FveceW JeJenej
Devegceesefole $e+Ce peesefKece meercee kes Deboj efkeee peelee nw~ yeQke ves yeepe
oj SJeb efJeosMeer efJeefvecee [sefjJesefJe uesve-osveeW kes keejCe GlHeVe $e+Ce
peesefKeceeW kes ceeHeve kes efueS Yeejleere efj]peJe& yeQke eje efveefOee&jle Jele&ceeve
$e+Ce peesefKece efJeefOe DeHeveeF& nw~ Jele&ceeve $e+Ce peesefKece efJeefOe Jele&ceeve
$e+Ce peesefKece Deewj Fve mebefJeoeDeesb kes mebYeeJeer Deeieeceer $e+Ce peesefKece kee
pees[ nw~
The counter parties to the transactions are banks and

corporate entities. The deals are done under approved
exposure limits. The Bank has adopted the Current
Exposure method prescribed by Reserve Bank of India
for measuring Credit Exposures arising on account of
the interest rate and foreign exchange derivative
transactions. Current Exposure Method is the sum of
current credit exposure and potential future exposure
of these contracts.
Jele&ceeve $e+Ce peesefKece Fve mebefJeoeDeesb DeLee&le peye yeQke kees HeefleHe#e mes
jeefMe HeeHle kejveer nesleer nw kes yeepeej cetue kes mekeejelceke Debke kee
pees[ nQ~
The current credit exposure is the sum of positive mark

to market value of these contracts i.e. when the bank
has to receive money from the counter party.
mebYeeJeer, Deeieeceer $e+Ce peesefKece Fve mebefJeoeDeesb kes keefuHele cetue jeefMe kees
iegCee kej efveefOee&jle efkeee peelee nw~ Yeues ner mebefJeoe Metve keeeW ve nes~
efueKele keer Heke=efle SJeb Mes<e HeefjHekeJelee kes Devegmeej efvecve efueefKele leLeeW
ceW mebyebefOele kees pees[les ngS yeepeej cetue kee mekeejelceke ee vekeejelceke
Debke kee iegCeJeleHeue nQ~
Potential future credit exposure is determined by

multiplying the notional principal amount of these
contracts irrespective of whether the contract has zero,
positive or negative mark to market value by the
relevant add on factors as under according to the
nature and residual maturity of the instrument.
kegue Devegceeefvele cetue jeefMe Hej ueeiet

HeefjJele&vekeejke lelJe
DeJeefMe< HeefjHekeJelee
yeepe oj mebefJeoe
efJeefvecee oj mebefJeoe
Ske Je<e& mes kece
0.50%
2.00%
Ske Je<e& Deewj DeefOeke
1.00%
10.00%
HeeBe Je<e& mes DeefOeke
3.00%
15.00%
Conversion factor to be applied

on Notional Principal Amount.
Residual Maturity
Interest Rate Exchange Rate

Contract
Contract
One year or less
0.50%
2.00%
Over one year to five year
1.00%
10.00%
Over five years
3.00%
15.00%
$e+Ce peesefKece keer ieCevee kejles mecee `èfyeeeriele efJekeuHees'' kees JeneB es[ efoee
peelee nw peneB keneR Heerefceece / Meguke ee efkemeer Yeer He ceW Deee HeeHle / Jemetueer
nesleer nQ~
While computing the credit exposure, sold options are

excluded wherever the entire premium / fee or any other form
of income is received / realized.
nceejs yeQke ves Yeer Yeejleere efj]peJe& yeQke kes efoMee efveoxMeevegmeej Jele&ceeve $e+Ce
peesefKece efJeefOe kes DevegHe Heefjkeefuele [sefjJesefJe mebefJeoeDeesb kes $e+Ce peesefKece kes
mebyebOe ceW ceeveke DeeefmleeeW nsleg ueeiet DeHesef#ele HeeJeOeeve efkeS nQ~
Our Bank has also made requisite provision on credit exposure

of derivative contracts computed as per current exposure
method as per RBI guidelines.
cee$eelceke Hekeve
ii.
e.
meb.
efJeJejCe
[sefjJesefJe (Devegceeefvele cetue jeefMe)

ke) Heefle#ee nsleg
Ke) keejesyeej nsleg
yeepe oj Hej efmLeefleeeb

ke) Deeefmle (+)
Ke) oselee (-)
$e+Ce peesefKece (SkemeHeespej)
ii.
Quantitative Disclosure
(. kejes[ ceW)
cege
[sefjJesefJe
yeepeoj
[sefjJesefJe
(DeeF&SveDeej)
(Rs. in crore)
Sr. Particulars
No.
109
Derivatives (Notional
Principal Amount)
a) For Hedging
b) For Trading
Mark to Market Positions

a) Asset (+)
b) Liability (-)
Credit Exposure
Currency
Derivatives
Interest
Rate
Derivatives
(INR)
6850.99
3365.87
3485.12
25652.67
13852.67
11800.00
34.92
34.92
0.00
102.86
56.09
46.77
1161.73
698.12

e.
meb.
efJeJejCe
yeepe oj ceW 1% kes HeefjJele&ve mes

nesves Jeeuee mebYeeJe HeYeeJe
(100*HeerJeer01)
ke) Heeflej#eke [sefjJesefJe Hej
ye) keejesyeejer [sefjJesefJe Hej
Je<e& kes oewjeve osKeer ieF&

100*HeerJeer01
ke) eeflej#ee Hej
ye) keejesyeej Hej
cege
[sefjJesefJe
yeepeoj
[sefjJesefJe
(DeeF&SveDeej)
(3.53)
29.15
(3.53)
0.00
28.73
0.42
DeefOekelece
vetvelece DeefOekelece
vetvelece
7.97
7.96
1.46 68.64
2.10 7.42
0.59
0.42
Sr. Particulars
No.
Currency
Derivatives
Interest
Rate
Derivatives
(INR)
(3.53)
29.15
(3.53)
0.00
28.73
0.42
Likely impact of one

percentage change in
interest rate (100*PV01)
a) On Hedging Derivatives
b) On Trading Derivatives
Maximum & Minimum of
100*PV01 observed during
the year
a) On Hedging
b) On Trading
Max.
Min.
Max
Min.
7.97
7.96
1.46 68.64
2.10 7.42
0.59
0.42
Ge Deebke[s Yeejleere efj]peJe& yeQke kes HeefjHe$e meb. [eryeerDees[er meb yeerDees/yeermeer/72/
21.04.018/2004-05 efoveebke 3.3.2005 kes Devegmeej leweej efkeS ieS nQ~
The above data have been compiled in accordance with the

guidelines contained in RBI circular DBOD No. BO.
BC.72/21.04.018/2004-05 dtd. 03.03.2005.
(et) ceeveke DeeefmleeeW Hej HeeJeOeeve
(u) Provision on Standard Assets
(. kejes[ ceW )
eLee
eLee
ceo
ceeveke DeeefmleeeW Hej HeeJeOeeve
31.03.10
31.03.09
720.67
712.30
(. kejes[ ceW )
2009-10
2008-09
Deeekej kes efueS HeeJeOeeve
504.54
795.56
DeemLeefiele kej kes efueS HeeJeOeeve
248.22
361.52
kegue
752.76
1157.08
2008-09
385.92
290.00
Je<e& kes oewjeve DeefYeJe=efeeB
0.00
130.00
Je<e& kes oewjeve keefceeeb (eefo keceer nw lees

keejCe yeleeSb)
0.00
34.08
385.92
385.92
Fefle Mes<e
As at
31.03.09
720.67
712.30
(v) Amount of Provisions made for Income-tax during

the year
(Rs. in crore)
Item
2009-10
2008-09
Provision for Income Tax
504.54
795.56
Provision for Deferred Tax
248.22
361.52
Total
752.76
1157.08
(. kejes[ ceW)
2009-10
DeejbefYeke Mes<e
As at
31.03.10
(w) Details of Floating Provisions
([yuet) DeefmLej HeeJeOeeveeW kee efJeJejCe

yeesje
Item
Provision towards Standard Assets
(Jeer) Je<e& kes oewjeve Deeekej nsleg HeeJeOeeve keer jeefMe

ceo
(Rs. in crore)
(Rs. in crore)
Particulars
2009-10
2008-09
385.92
290.00
0.00
130.00
Reductions during the year

(purpose of draw down to be
given, if any)
0.00
34.08
385.92
385.92
Opening Balance
Closing Balance
efHHeCeer: Yeejleere efj]peJe& yeQke kes lee. 22.09.2008 kes He$e e. [eryeerDees[er.yeerHeer.
yeermeer. 48/21.04.048/2008-09 kes Devegmeej Je<e& kes oewjeve Devepe&ke DeeefmleeeW
kes efueS DemLeeeer HeeJeOeeve nsleg yeQke ves Metve (efheues Je<e& .34.08 kejes[) keer
jeefMe kee GHeeesie efkeee nw SJeb Fme jeefMe kees DeHeYeeefjle yeepe, ob[elceke yeepe
Deewj efJeefJeOe HeYeej Deeefo ke=ef<e $e+Ce ceebHeer Deewj $e+Ce jenle KeeleeW kes ueeYe-neefve
Keeles ceW pecee kej efoee nw~
Note: In terms of RBI circular DBOD.BP.BC. 48/21.04.048/200809 dated 22.09.2008, the bank has utilised a sum of Rs.NIL
(previous year Rs. 34.08 crore) from Floating provision for
NPAs and credited the same to Profit & Loss Account on
account of unapplied interest, penal interest and miscellaneous
charges etc. in respect of Agriculture Debt Waiver & Debt Relief
Accounts.
110
(Skeme) efMekeeeleeW kee Hekeve

i) ieenke efMekeeeleW
(x) Disclosures of Complaints:

i)
Customer Complaints :
25
(a)
No. of complaints pending at the beginning

of the year
25
(Ke) Je<e& kes oewjeve HeeHle efMekeeeleW
2962
(b)
No. of complaints received during the year
2962
(ie)
2986
(c)
No. of complaints redressed during the year
2986
(d)
No. of complaints pending at the end of the

year
(ke) Je<e& kes HeejbYe ceW uebefyele efMekeeeleW
Je<e& kes oewjeve efveHeeF& ieF& efMekeeeleW
(Ie) Je<e& kes Deble ceW uebefyele efMekeeeleW
yeQefkebie ueeskeHeeue eje Heeefjle efveCe&e
ii)
(ke) Je<e& kes HeejbYe ceW ueeiet veneR efkeS ieS efveCe&eeW keer mebKee
ii) Awards passed by the Banking Ombudsman :

*1
(Ke) Je<e& kes oewjeve yeQefkebie ueeskeHeeue eje Heeefjle efveCe&eeW keer
mebKee
33
(ie)
Je<e& kes oewjeve ueeiet efkeS ieS efveCe&eeW keer mebKee
34
(Ie)
Je<e& kes Deble ceW ueeiet veneR efkeS ieS efveCe&eeW keer mebKee
* mebyebefOele
(a)
No. of unimplemented Awards at the

beginning of the year
*1
(b)
No. of Awards passed by the Banking

Ombudsmen during the year
33
(c)
No. of Awards implemented during the year
34
(d)
No. of unimplemented Awards at the end of

the year
ceeceuee veeeeuee ceW uebefyele nw~
* the matter was pending in Court
(JeeF&) Yeejleere efj]peJe& yeQke eje ueieeS ieS ob[ kee Hekeve : Je<e& kes oewjeve
yeQke Hej yeQeEkeie efJeefveece DeefOeefveece, 1949 DeLeJee Fme DeefOeefveece kes
Devegmeej Yeejleer efj]peJe& yeQke eje efJeefveefo& MeleeX ee efkemeer efveece keer
efkemeer DeeJeMekelee kes iewj-Devegheeueve DeLeJee GuuebIeve hej keesF& ob[ veneR
ueieeee ieee~
(y) Disclosures of Penalties imposed by RBI: During the

financial year 2009-10, the Bank has not been subjected
to any penalty for contravention or non-compliance with
any requirement of the Banking Regulation Act, 1949, or
any rules or conditions specified by the Reserve Bank of
India in accordance with the said Act.
(pes[) Jesleve HeefjMeesOeve nsleg HeeJeOeeve
(z)
meome yeQke Deewj kece&eejer etefveeve / DeefOekeeefjeeW keer Deesj mes Yeejleere
yeQke mebie"ve kes meeLe Jesleve HeefjMeesOeve Hej efJeeejeOeerve Keex kee Devegceeefvele
HeeJeOeeve . 375.06 kejes[ Je<e& kes oewjeve efkeee ieee nw~ leLeeefHe
mesJeeefveJe=e ueeYe kees GHejese HeeJeOeeve ceW Meeefceue vener efkeee ieee nw~
(SS)
Deejef#eleer ces DeenjCe eje keceer:

Je<e& kes oewjeve Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW keer Melees kes Devegmeej
efJeMes<e Deejef#eleer cege mJewHe ceW mes . 1.06 kejes[ (efHeues Je<e& . 0.93
kejes[) keer jeefMe yeQke eje Deenefjle kej keceer keer ieF&~
(aa) Draw down from reserves:

During the year, the bank has drawn down an amount of
Rs. 1.06 crore (previous year Rs.0.93 Crore) from special
reserve currency swaps in terms of RBI guidelines.
(Syeer) Deeekej
i)
ii)
Provision for wage revision: Pending quantification of

wage revision in pursuance of agreement entered into
between Indian Banks Association on behalf of member
Banks and union of Workmen/Officers, an estimated
provision of Rs. 375.06 crore has been made during the
year. However, the impact of retirement benefits has not
been considered in the above provision.
Deekeefmceke oseleeDeesb (Devegmeteer 12) kes Debleie&le $e+Ce kes He ceW oeJeeW
keer DeefYemJeerke=efle veneR ueer ieF& nw~ efpemekes Debleie&le .236.33
kejes[ kee efJeJeeefole Deee kej/ yeepe kej oseleeSb meefcceefuele nQ~
Fvekees Deve DeeefmleeeW (Devegmeteer 11) kes Debleie&le Yegieleeve /
meceeeesefpele leLee meefcceefuele kej efueee ieee nw~ Fve oeJeeW kes ceeceueeW
ceW HetJe& ceW DeefYeefveOee&efjle efJeefYeVe veeefeke efJeJeeoeW kes DeeOeej Hej
DeeJeMeke kej kes HeeJeOeeve Hej efJeeej veneR efkeee ieee nw~ Fme
Hekeej kes efJeJeeefole ceeceueeW ceW HeyebOeve eje efkemeer oseleeDeesb Hej
Oeeve veneR efoee ieee~
(ab) Income Tax:

i)
keg efJeJeeefole ceeceueeW ceW efJeefYeVe veeefeke efveCe&eeW Hej Gefele efJeeej
efkees peeves kes yeeo Je<e& kes efueS Deeekej kee HeeJeOeeve efkeee
ieee nQ~
Claims against the bank not acknowledged as debt

under contingent liabilities (Schedule 12) include
disputed income tax/ interest tax liabilities of Rs. 236.33
crore which has been paid/ adjusted and included
under Other Assets (schedule 11). In respect of these
claims, provision for tax is not considered necessary
based on various judicial decisions for past assessments
on such disputes. Management does not envisage any
liability in respect of such disputed issues.
ii) Provision for income tax for the year is arrived at after
due consideration of the various judicial decisions on
certain disputed issues.
111
(Smeer) yeQke eje peejer egkeewleer DeeMJeemeve He$e (eyebOeve eje eLee mecesefkele)
(. kejes[ ceW)
(ac) Letter of comfort issued by Bank (As compiled by

Management) :
(Rs. In crore)
Henues kes Je<ees ceW peejer egkeewleer DeeMJeemeve He$e SJeb eLee
01-04-09 kees yekeeee
3678.74
Letter of Comfort issued in earlier years and

outstanding as on 01-04-09
3678.74
pees[s: Je<e& kes oewjeve peejer egkeewleer DeeMJeemeve He$e
4466.32
Add: Letter of Comfort issued during the year
4466.32
IeeS: Je<e& kes oewjeve SkemeHeee[& egkeewleer DeeMJeemeve He$e
3108.53
Less : Letter of Comfort expired during the year
3108.53
eLee 31-03-10 kees yekeeee egkeewleer DeeMJeemeve He$e
5036.54
Letter of Comfort outstanding as on 31-03-10
5036.54
(ad) Amount of advance for which, intangible securities

has been taken:
(Rs. In crore)
(S[er) Deefiece jeefMe efpemekes efueS Decetle& HeefleYetefleeeB ueer ieF& nw:
kegue Deefiece jeefMe efpemekes efueS Decetle& HeefleYetefleeeB pewmesDeefOekeejer HeYeej, ueeFmeWme, HeeefOekeejer Deeefo kees efueee
ieee nw~
889.38
The total amount of Advances for which

intangible Securities such as charge over the
rights, licenses, Authority, etc. has been taken.
889.38
Ssmeer Decetle& kee@uesjue kee Devegceeefvele cetue
272.96
Estimated value of such intangible collaterals
272.96
(SF&)
(ae) Un-reconciled Nostro entries taken to General

Reserve
pevejue efjpeJe& nsleg iewj-meceeveOeeveke=le ueer ieF veemês HeefJeef<eebJe<e& 31-03-2010 keer meceeefHle kes oewjeve, DeejyeerDeeF& HeefjHe$e [eryeerDees[er
meb. yeerHeer.yeermeer. 133/21.04.018/2008-09 efo. 11 ceF&, 2009 kes
mebyebOe ceW, yeQke ves 31 ceee&, 2002 leke cetue veemês KeeleeW ceW etSme[er
2500 mes kece DeLeJee legue keer JeefeMe: cetue keer HeefJeef<eeW kees yekeeee
esef[ kes mebyebOe ceW ueeYe SJeb neefve Keeles nsleg . 9,57,24,734.16
esef[ efkeee ieee nw~ GHejese kees jepemJe Deejef#ele nsleg eLeesefele efkeee
ieee nw SJeb ueeYeebMe keer Iees<eCee nsleg GHeueyOe veneR nesiee~
(SSHe) HeefleYetefleeeW keer efMeefHebie
During the year ended 31.03.2010, in terms of RBI

circular DBOD No. BP.BC.133/21.04.018/2008-09 Dated
11th May 2009, Bank has credited Rs. 9,57,24,734.16 to
the Profit & Loss account in respect of outstanding credit
entries of individual value of less than USD 2500 or
equivalent in Nostro account originated upto March 31,
2002. The same has been appropriated to Revenue
Reserve and will not be available for declaration of
dividend.
(af) Shifting of securities:
Je<e& 31-03-2010 keer meceeefHle Hej, yeQke ves SeerSce mes SSHeSme HeJeie&
mes . 8882 kejes[ keer HeefleYetefle jeefMe kees efMeHe efkeee nw SJeb Ssmes
êbmeHej Hej keesF& neefve veneR ngF& nw~
For the year ended 31-03-2010, Bank has shifted securities

amounting to Rs.8882 Crores from HTM to AFS category
and no loss has arised upon such transfer.
Je<e& 31-03-2010 keer meceeefHle Hej, yeQke ves SeerSce mes SSHeSme HeJeie&
mes . 40.14 ueeKe keer HeefleYetefle jeefMe kees efMeHe efkeee nw SJeb êbmeHej
Hej keesF& neefve veneR ngF& nw SJeb Ssmes êbmeHej Hej neefve ngF&, Je<e& kes oewjeve
. 6.61 ueeKe GHeueyOe kejeee ieee~
For the year ended 31-03-2010, Bank has shifted securities

amounting to Rs.40.14 Lacs from HFT to AFS category
and loss arised upon such transfer amounting to Rs.6.61
Lacs has been provided during the year.
(Speer) peceeDeesb kee mebkeWCe : (HeyebOeve eje eLee meceseqkele)

(. kejes[ ceW)
yeerme ye[s peceekelee&Deesb kee kegue pecee
yeQke keer kegue peceejeefMe ceW mes yeerme ye[s peceekelee&Deesb keer
peceejeefMe kee HeefleMele
(ag) Concentration of Deposits: (As compiled by

Management)
(Rs. in Crore)
22,535.82
Total Deposits of twenty largest depositors
9.81%
Percentage of Deposits of twenty largest

depositors to Total Deposits of the Bank
112
22,535.82
9.81%
(SSe) Deefiece mebkeWCe: (HeyebOeve eje eLee mecesefkele)

(. kejes[ ceW)
kegue yeerme ye[s GOeejkelee&Deesb kee kegue Deefiece
(ah) Concentration
Management)
of
Advances*:
(As
compiled
by
(Rs. in Crore)
33,471.53
yeQke keer kegue DeefieceeW ceW mes yeerme ye[s GOeejkelee&Deesb kes
DeefieceeW kee HeefleMele
Total Advances of twenty largest borrowers

Percentage of Advances of twenty largest
borrowers to Total Advances of the Bank
10.07%
33,471.53
10.07%
* DeefieceeW
keer ieCevee peesefKece ceeveob[eW kes efoveebke 1 pegueeF&, 2009 kes [eryeerDees[er
meb. [erDeeF&Deej.yeermeer.15/13.03.00/2009-10 ces JegleHeVe meefnle $e+Ce peesefKece
keer HeefjYee<eevegmeej nesieer~
* Advances are computed as per definition of Credit Exposure

including derivatives furnished in RBIs Master Circular on
Exposure Norms DBOD. No. Dir.BC.15/13.03.00/2009-10
dated July 1, 2009.
(SDeeF&) $e+Ce peesefKece mebkeWCe: (HeyebOeve eje eLee meceskeve)
(ai) Concentration of Exposures** : (As compiled by

Management)
(Rs. in Crore)
(. kejes[ ceW)
kegue yeerme ye[s GOeejkelee&Deesb/ieenkeeW kee kegue $e+Ce
peesefKece
yeQke kes GOeejkelee&Deesb/ieenkeeW kee kegue $e+Ce peesefKece
ceW mes yeerme ye[s GOeejkelee&Deesb/ieenkeeW kes $e+Ce
peesefKece kee HeefleMele
Total Exposures to twenty largest borrowers/

customers
33,631.81
Percentage of Exposures to twenty largest

borrowers/customers to Total Exposure of
the bank on borrowers/customers
8.40%
** $e+Ce
33,631.81
8.40%
peesefKece keer ieCevee peesefKece ceeveob[eW kes efoveebke 1 pegueeF&, 2009 kes
[eryeerDees[er meb. [erDeeF&Deej.yeermeer.15/13.03.00/2009-10 hej DeejyeerDeeF& kes
ceemj heefjhe$e ceW eLeeefveefo& JegleHeVe meefnle esef[ SJeb efveJesMe $e+Ce peesefKece kes
DeeOeej hej nesveer eeefnS~
**Exposures should be computed based on credit and

investment exposure as prescribed in RBIs Master Circular on
Exposure Norms DBOD.No.Dir.BC.15/13.03.00/2009-10 dated
July 1, 2009
(Spes)
(aj) Concentration of NPAs : (As compiled by Management)
SveHeerS mebkeWCe: (HeyebOeve eje eLee meceskeve)
4 Meer<e& SveHeerS KeeleeW kee kegue $e+Ce peesefKece
(. kejes[ ceW)
1179.74
(Skes) #es$eJeej SveHeerS

De.e. #es$e
Total Exposure to top four NPA accounts
1179.74
(ak) Sector-wise NPAs : (As compiled by Management)
Gme meskej ceW kegue

DeefeceeW ceW SveheerS
kee eefleMele
ke=ef<e SJeb mebyebefOele ieefleefJeefOeeeb
2.36%
Geesie (met#ce SJeb ueIeg, ceIece SJeb ye[s)
3.09%
mesJeeSb
4.74%
Jeweefkeleke $e+Ce
4.16%
(SSue) SveHeerS cetJeceW

efJeJejCe
(Rs. in Crore)
Sl.
No.
Sector
Percentage of
NPAs to Total
Advances in that
sector
Agriculture and allied activities
2.36%
Industry (Micro and small,

medium and Large)
3.09%
Services
4.74%
Personal Loans
4.16%
(al) Movement of NPAs:
. kejes[ ceW
Particulars
Rs. in Crore
Je<e& efJeMes<e eLee 1 DeHesue leke mekeue SveHeerS

(HeejbefYeke Mes<e)
2470.88
Gross NPAs* as on 1st. April of particular

year (Opening Balance)
2470.88
Je<e& kes oewjeve (veS SveHeerS) heefjJeOe&ve
4161.66
Additions (Fresh NPAs) during the year
4161.66
Ghe-pees[
6632.54
Sub-total (A)
6632.54
113
efJeJejCe
IeeSb:(i) DeHeies[sMeve
(ii) Jemetueer (DeHeies[s[ KeeleeW mes keer ieF&
Jemetueer kes Deefleefjkele)
(iii) yes Keeles [euevee
(iv) SveheerS KeeleeW hej etDeejDeeF&
meye-pees[ (ye)
Deeieeceer Je<e& kes 31 ceee& leke mekeue SveHeerS (yebo Mes<e)
(S-yeer)
. kejes[ ceW
Particulars
Rs. in Crore
Less :203.56
(i)
621.64
(ii) Recoveries (excluding recoveries

made from upgraded accounts)
621.64
743.70
(iii) Write-offs
743.70
180.99
(iv) URI on NPA accounts
180.99
203.56
1749.89
Sub-total (B)
1749.89
4882.65
Gross NPAs as on 31st March of following

year(closing balance) (A-B)
4882.65
efoveebke 24 efmelebyej, 2009 kes [eryeerDees[er HeefjHe$e [eryeeryees[er yeerHeer.yeermeer.mebKee

46/21.04.048/2009-10 keer ceo mebKee 2 kes Devegmeej mekeue SveHeerS~
(SSce) efJeosMeer Deeefmleeeb, SveHeerS leLee jepemJe
efJeJejCe
kegue Deeefmleeeb
kegue SveHeerS
kegue jepemJe
Up gradations
* Gross NPAs as per item 2 of Annex to DBOD Circular DBOD.

BP.BC.No.46/21.04.048/2009-10 dated September 24, 2009
(am) Overseas Assets, NPAs and Revenue
. kejes[ ceW
Particulars
Rs. in Crore
59,198.51
Total Assets
59,198.51
405.27
Total NPAs
2,068.81
405.27
Total Revenue
2,068.81
(SSve) Dee@He yewueWme Meer SmeHeerJeer mHeesvme[& (pees uesKee ceevekeeW kes Devegmeej
mecesefkele efkeS peeves DeeJeMeke nw)
(an) Off-balance Sheet SPVs sponsored (Which are

required to be consolidated as per accounting
norms)
SmeHeerJeer mHeeWme[& kee veece
Name of the SPV sponsored

Domestic
Overseas
NIL
NIL
Iejsuet
Metve
efJeosMeer
Metve
(ao) Fees, remuneration received from bancassurance

business:
(SDees) yeQkeSMeesjWme keejesyeej mes HeeHle Meguke, heeefjeefceke

31.03.2010 kees meceeHle Je<e& nsleg, yeQke ves yeQkeSMeesjWme mes . 32.36
kejes[ keer Deee HeeHle keer~
(SHeer) SmeSueDeej HeefleYetefleeeb
(. kejes[ ceW)
For the year ended 31.03.2010, the bank received income

of Rs. 32.36 Crore from Bancassurance business.
(ap) SLR Securities
(Rs. In crore)
As at 31.03.2010
efJeJejCe
mejkeejer HeefleYetefleeeb/SmeSueDeej
(meerpeer, Smepeer, eryeer)
SLR (CG,SG, TB)
Devegceesefole HeefleYetefleeeb/SmeSueDeej
Approved securities
- SLR
As at 31.03.2009
yegke cetue
yeepeej cetue
yegke cetue
yeepeej cetue
Book Value
Market Value
Book Value
Market Value
57231.16
55766.42
42593.02
43133.68
466.06
498.97
660.72
712.56
Particulars
(Skeet) ke=ef<e $e+Ce ceeHeer eespevee

Yeejleere efjpeJe& yeQke kes ceeie& efveosMeeW kes Devegmeej, yeQke ves ke=ef<e $e+Ce
ceeHeer eespevee kes DeOeerve ke=ef<e $e+Ce ceeHeer SJeb $e+Ce ceeHeer eespevee 2008
efpemekes efueS Yeejleere efjpeJe& yeQke kes Heeme . 222.62 kejes[ kee
MegDeeleer oeJee efkeee ieee~ yeQke ves Jele&ceeve cetue kes ceoevegmeej keefLele
Yeejleere efjpeJe& yeQke eespevee kes Devegmeej . 7.58 kejes[ keer jeefMe keer
neefve kee HeeJeOeeve efkeee nw~
(aq) Agriculture Debt Relief Scheme

In terms of Reserve Bank of India guidelines, the Bank
has implemented the Agriculture Debt relief Scheme
under Agriculture Debt Waiver and Debt Relief Scheme
2008 for which, preliminary claim of Rs. 222.62 crore was
preferred with Reserve Bank of India. The Bank has made
a provision for loss in the present value terms in
accordance with the said Reserve Bank Scheme
amounting to Rs. 7.58 Crore.
114

4.
uesKeebkeve ceevekeeW eje DeHesef#ele Deve Hekeve
4.
(ii)
The following information is disclosed in terms of

Accounting Standards issued by the Institute of
Chartered Accountants of India.
ke) uesKeebkeve ceeveke 15 (mebMeesefOele) kece&eejer ueeYe 2009-10 (cetue

yeQke)
a)
8.00%
8.00%
hetJe& Hueeve Ssmes Hej HeefleHeue keer oj
8.00%
8.00%
hetJe& Jesleve ceW ye{esllejer
5.00%
5.00%
hetJe& eme oj
2.00%
2.00%
Jele&ceeve t oj
8.00%
8.00%
Jele&ceeve Hueeve Smes Hej HeefleHeue keer oj
8.00%
8.00%
Jele&ceeve Jesleve ceW ye{esllejer
5.00%
5.00%
Jele&ceeve eme oj
2.00%
2.00%
ueeYeoeefelJe ceW HeefjJele&ve oMee&vesJeeueer

leeefuekee :
858.29 2045.48
69.74
160.60
Jele&ceeve mesJee ueeiele
37.44
37.57
mesJee hetJe& ueeiele (efveefnle ueeYe)
oselee DeblejCe Deeiece
oselee DeblejCe-efveie&ce
Heolle ueeYe
(48.06) (151.21)
Hueeve Smes Hej yeerceebefkeke (ueeYe)/neefve
(12.76)
Je<e& kes Deble ceW oselee
904.65 2177.49
85.05
Hueeve Smesdme kes Gefele cetue keer leeefuekee :
(iii)
793.89 1624.14
Hueeve Smesdme Hej DeHesef#ele HeefleHeue
66.52
138.18
DebMeoeve
61.70
178.73
Deve kecHeveer mes DevlejCe
Deve kecHeveer kees DevlejCe
Hueeve Smesdme Hej yeerceebefkeke ueeYe/(neefve)
Gratuity Pension
(ii)
yeepe ueeiele
Heolle ueeYe
Rs. in Crore
(i)
hetJe& t oj
DeJeefOe HeejbYe ceW Hueeve Smesdme kee Gefele

cetue
Accounting Standard 15 (Revised) Employee

Benefits-2009-10
.kejes[ ceW
HeWMeve
Heege HecegKe yeerceebefkeke HetJee&vegceeve :
DeJeefOe kes HeejbYe ceW oselee
(iii)
Other Disclosures required by Accounting standards
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer uesKeebkeve ceevekeeW kes

DevegHe efvecveefueefKele metevee Heke keer ieF& nw :
ieseger
(i)
(48.06) (151.21)
1.23
(25.82)
Je<e& kes Deble ceW Hueeve Smesd kee Gefele cetue
875.28 1764.02
ceeveves eesie kegue yeerceebefkeke ueeYe/(neefve)
13.98 (110.88)
115
Principal actuarial assumptions

used :
Discount Rate Prev.
Rate of return on Plan Assets
Prev.
Salary Escalation Prev.
Attrition Rate Previous
Discount Rate Current
Rate of Return on Plan Assets
Current
Salary Escalation Current
Attrition Rate Current
Table showing change in
benefit obligation :
Liability at the beginning of the
period
Interest Cost
Current Service Cost
Past Service Cost (Vested
Benefit)
Liability transferred in
Liability transferred out
Benefit Paid
Actuarial (gain)/loss on Plan
Assets
Liability at the end of the year
Tables of Fair value of Plan
Assets :
Fair Value of Plan Assets at the
beginning of the period
Expected return on Plan Assets
Contributions
Transfer from other company
Transfer to other company
Benefit Paid
Actuarial gain/(loss) on Plan
Assets
end of the year
Total Actuarial Gain/(Loss) to
be recognised
8.00%
8.00%
8.00%
5.00%
2.00%
8.00%
8.00%
5.00%
2.00%
8.00%
8.00%
5.00%
2.00%
8.00%
5.00%
2.00%
858.29 2045.48
69.74
160.60
37.44
37.57
(48.06) (151.21)
(12.76)
85.05
904.65 2177.49
793.89 1624.14
66.52
138.18
61.70
178.73
(48.06) (151.21)
1.23
(25.82)
875.28 1764.02
13.98 (110.88)
.kejes[ ceW
HeWMeve
ieseger
(iv)
(v)
(vi)
HeejbYe ceW HeefjJele&ve oselee
3.00
283.15
Je<e& kes oewjeve ceeve HeefjJele&ve oselee
1.00
94.38
Deble ceW HeefjJele&ve oselee
2.00
188.77
66.52
138.18
1.23
(25.82)
67.75
112.36
904.65 2177.49
Je<e& kes Deble ceW Hueeve Smesdme kee Gefele cetue

Deblej
875.28 1764.02
legueve He$e ceW ceeve jeefMe
2.00
188.77
(27.37) (224.70)
ueeiele yeepe ueeiele
37.44
37.57
69.74
160.60
mesJee efJeiele ueeiele (efveefnle ueeYe) ceeve

HeefjJele&ve oselee-ceeve
yeerceebefkeke ueeYe ee neefve
ueeYe SJeb neefve ceW ceeve Jee
(ix)
(29.37) (413.47)
Deee efJeJejCe ceW ceeve Jee Jele&ceeve mesJee :
mesJee efJeiele ueeiele (Deefveefnle ueeYe) ceeve
(viii)
(vi)
DeJeefOe Deble ceW oselee
Deceeve HeefjJele&ve oselee

(vii)
(v)
legueve He$e ceW ceeve jeeefMe :
Deceeve efJeiele mesJee ueeiele
legueve He$e meceeOeeve HeejbefYeke efveJeue

oselee :
(legueve He$e ceW ceeve keer ieF& efJeiele DeJeefOe
keer efveJeue jeefMe)
GHeeg&kele Devegmeej Jee
Deve kebHeveer mes DeblejCe
Deve kebHeveer kees DeblejCe
efveeeskelee kee DebMeoeve
Deve efJeJejCe :
HeWMeve Heleske mesJee Je<e& kes efueS1/66 Jesleve oj
mes DeefOekelece 50% kes DeOeOeerve ose nw~
meomeeW keer mebKee
Jesleve Heefleceen
Deieues Je<e& kes efueS DebMeoeve
Rs. in Crore
Gratuity Pension
(iv)
HeefjJele&ve oselee keer ceevelee :
Hueeve Smesdme Hej JeemleefJeke HeefleHeue :

Hueeve Smesdme Hej JeemleefJeke HeefleHeue
1.00
94.38
(13.98)
110.88
27.67
265.24
61.40
138.22
27.67
265.24
224.70
(ix)
39389
103.55
-
Amount recognised in the

Balance Sheet :
Liability at the end of the period
end of the year
Difference
Unrecognised Past Service Cost
Unrecognised Transition Liability
Amount Recognised in the
Balance Sheet
(viii) Balance Sheet Reconciliation :

Opening Net Liability (Last
periods net amount recognized in
the balance sheet)
Expenses as above
Transfer from other Company Net
Transfer to other Company Net
Employers Contribution
Amount Recognised in Balance
Sheet
(61.70) (178.76)
27.37
Actual return on Plan Assets :

Expected Return on Plan Assets
Actuarial gain/(loss) on Plan
Assets
Actual return on Plan Assets
(vii) Expenses recognised in the

Income Statement :
Interest Cost
Past Service Cost (Non- Vested
Benefit) recognised
Past Service Cost (Vested
Benefit) recognised
Recognition of Transition Liability
Actuarial Gain or Loss
Expense Recognised in P & L
(66.52) (138.18)
-
Recognition of Transitional
Liability :
Transitional Liability at start
Transition Liability recognised
during the year
Transition Liability at end
15085
33.72
76.88
116
Other Details :
Pension is payable at the rate of
1/66 salary for each year of service
subject to maximum of 50%
No. of members
Salary P.M.
Contribution for next period
3.00
283.15
1.00
2.00
94.38
188.77
66.52
138.18
1.23
67.75
(25.82)
112.36
904.65 2177.49
875.28 1764.02
(29.37) (413.47)
2.00
188.77
(27.37) (224.70)
37.44
37.57
69.74
160.60
(66.52) (138.18)
-
1.00
(13.98)
27.67
94.38
110.88
265.24
61.40
138.22
27.67
265.24
(61.70) (178.76)
27.37
224.70
39389
103.55
-
15085
33.72
76.88
DeeefmleeeW kee HeJeie& :

Yeejle mejkeej keer Deeefmleeeb
keeHees&js yeeb[dme
efJeMes<e pecee eespevee
jepe mejkeej
mecHeefe
Deve
yeerceekelee& eje HeyebefOele efveefOeeeb
kegue
(xi) DevegYeJe meceeeespeve :
Hueeve oselee Hej (ueeYe)/neefve
Hueeve Smes Hej (neefve)/ueeYe
ieseger
.kejes[ ceW
HeWMeve
190.75
358.23
130.33
334.91
Rs. in Crore
Gratuity Pension
(x)
(x)
554.20 1070.88
875.28 1764.02
(xi)
(12.76)
1.23
85.05
(25.82)
31.03.2007 leke HeefjJele&ve oselee kee HeYeeJe 17.10.2007 kees ceeveke kes meerefcele
mebMeesOeve kes Devegmeej ceW HeeBe meeue keer DeJeefOe ceW meerOeer jsKee DeeOeej Hej Ske Jee
kes He ceW ceeve efkeee ieee~ leodvegmeej .125.27 kejes[ keer jeefMe 31.03.2010
kees meceeHle Je<e& kes efueS kegue HeefjJele&ve oselee kee 1/5 nesves kes keejCe ueeYe SJeb
neefve Keeles ceW HeYeeefjle keer ieF& nw~ .250.54 kejes[ keer jeefMe DeevesJeeues Je<ees ceW
ueeYe Je neefve KeeleW ceW HeYeeefjle kejves nleg Deeies ues peeF& ieF&~
Hegjeveer HeLee kes Devegmeej yeWke ves kece&eejer YeefJe<e efveefOe kes efueS DebMeoeve kees Jee
kes He ceW ceevee nw~ Je<e& kes oewjeve yeQke kes oewjeve yeQke ves Ssmeer efveefOe kes efueS pees
Ske efveOeeefjle DebMeoeve eespevee nw, ceW .68.64 kejes[ kee DebMeoeve efkeee nw~
kece&eeefjeeW kes mebMeesefOele Jesleve Debeflece nesves hej Jesleve mebMeesOeve kee eYeeJe,
mesJeeefveJe=efe ueeYeeW kee uesKee efkeee peeSiee~
Category of Assets :
Government of India Assets
Corporate Bonds
Special Deposits Scheme
State Government
Property
Other
Insurer managed funds
Total
Business
Segment
358.23
130.33
334.91
554.20 1070.88
875.28 1764.02
Experience Adjustment :
On Plan Liability (Gain)/Loss
On Plan Asset (Loss)/Gain
(12.76)
1.23
85.05
(25.82)
The effect of transitional liability till 31.03.2007 as required by

the accounting standard has been recognised as an expense
on straight line basis over a period of five years pursuant to
limited revision of Standard on 17.10.2007. Accordingly, an
amount of Rs.125.27 crore has been charged to the Profit and
Loss account for the year ended 31.03.2010 being 1/5th of the
total transitional liability. An amount of Rs. 250.54 crore is being
carried forward to be charged to Profit & Loss account of coming
years.
As per past practice, the bank has recognised contribution to
employee provident fund as an expense. During the year, the
bank has contributed Rs.68.64 crore towards such fund which
is a Defined Contribution Plan.
Impact of salary revision, on retirement benefits, will be
accounted on finalisation of revised salary of employees.
(Ke) uesKeebkeve ceeveke 17 KeC[ efjHees& kejvee / (b) Accounting Standard 17 - Segment Reporting:
Yeeie ke: keejesyeej KeC[ / Part A: Business Segment
keejesyeej KeC[
190.75
(.
kejes[ ceW / Rs. in crore)
Leeske yeQeEkeie heefjeeueve
Kegoje yeQeEkeie heefjeeueve
kegue
Treasury
Operations
Wholesale Banking
Operations
Retail Banking
Operations
Total
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
5701.77
5235.87
8838.66
8062.06
5803.50
6033.40
20343.93
19331.33
mekeue jepemJe
Deveeyebefle jepemJe
Gross Revenue
Un allocated
revenue
100.75
88.11
Deblej Keb[ jepemJe kece

kejkes
Meg jepemJe
HeefjCeece
iewj Deveeyebefle Deee
Kee& kees es[kej
Heefjeeueveiele ueeYe
Less Inter
Segment Revenue
(49.94)
20.22
20494.62
19399.22
Net Revenue
Results
3167.81
4716.88
Unallocated Income
Net of Expenses
344.81
551.10
2059.26
(673.98)
(552.45)
Operating Profit
2493.83
4164.43
117
3120.36
763.74
1045.42
keejesyeej KeC[
Business
Segment
Deee kej
Meg ueeYe
Deve peevekeejer
Keb[ Deeefmleeeb
iewj Deeyebefle Deeefmleeeb
kegue Deeefmleeeb
KeC[ oseleeSb
iewj Deeyebefle oseleeSb
Income Tax
kegue oseleeSb
efveeesefpele Hetbpeer (Keb[
Deeefmleeeb-Keb[ oseleeSb)
Total Liabilities
iewj Deeyebefle Hetbpeer

kegue efveeesefpele Hetbpeer
Leeske yeQeEkeie heefjeeueve
Kegoje yeQeEkeie heefjeeueve
kegue
Treasury
Operations
Wholesale Banking
Operations
Retail Banking
Operations
Total
Net Profit
752.76
1157.08
1741.07
3007.35
Other Information
Segment Assets
94889.53 71626.68 120965.63 96362.38 54340.21 52922.19 270195.37 220911.25
Unallocated Assets
4771.09
Total Assets
Segment Liabilities
274966.46 225501.77
87898.61 66450.12 112182.31 89350.93 50284.95 49089.48 250365.87 204890.53
Unallocated
Liabilities
Capital employed
(Segment assetsSegment Liabilities)
10370.60
7116.32
260736.47 212006.85
6990.92
5176.56
8783.32
7011.45
4055.26
3832.71
19829.50
16020.72
Un allocated
(5599.51)
(2525.80)
Total Capital
employed
14229.99
13494.92
Yeeie-Ke : Yeewieesefueke KeC[ / Part B: Geographical Segment

Yeewieesefueke
Keb[
Geographical
Segments
efJeJejCe
Particulars
jepemJe
Revenue
Deeefmleeeb
Assets
1.
4590.52
(Rs. in crore)
mJeosMeer
Debleje&êre
kegue
Domestic
International
Total
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
18669.04
17256.97
1825.58
2142.25
20494.62
19399.22
227799.22
184571.78
47167.24
40929.99
274966.46
225501.77
uesKee ceeveke 17 kes DevegHeeueve ceW Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW
meefnle, yeQke ves JeeJemeeefeke Keb[eW kees HeeLeefceke efjHeese\ie Keb[ leLee
Yeewieesefueke Keb[eW kees ieewCe Keb[eW kes He ceW Heneevee nw~
1.
The Bank has recognised Business Segments as Primary

reporting segment and Geographical Segments as
Secondary segment in line with RBI guidelines in
compliance with Accounting Standard 17.
HeeLeefceke Keb[ : keejesyeej Keb[
Primary Segment: Business Segments
ke) kees<eeieej Heefjeeueve : Keb[ efjHeesef&bie kes GsMe nsleg kees<eeieej ceW
mebHetCe& efveJesMe mebefJeYeeie pewmes mejkeejer leLee Deve HeefleYetefleeeW kes meeLe
hetbpeer yeepeej Heefjeeueve leLee Hee@jskeme Heefjeeueve Meeefceue nQ~
a)
Treasury Operations: Treasury for the purpose of

Segment Reporting includes the entire investment
portfolio i.e. dealing in Government and other
Securities, Money Market Operations and Forex
Operations.
b)
Wholesale Banking: Wholesale Banking includes all

advances which are not included under Retail
Banking.
c)
Retail Banking : Retail Banking includes exposures

which fulfil following two criteria:
Ke) Leeske yewefkebie : Leeske yewefkebie ceW Jen meYeer Deefiece meefcceefuele nQ pees
Kegoje yeQefkebie kes Debleie&le meefcceefuele veneR efkeS ieS nQ~
ie)
Kegoje yeQefkebie : Kegoje yeQefkebie ceW Jen efveJesMe meefcceefuele nQ pees

efvecveefueefKele oes ceeveob[eW kee HetCe& kejles nW :
i)
$e+Ce efveJesMe DeefOekelece kegue efveJesMe .5 kejes[ leke~
i)
Exposure The maximum aggregate exposure

up to Rs. 5 Crore
ii)
kegue Jeeef<e&ke keejesyeej .50 kejes[ mes kece nw eLee Jele&ceeve

kebHeefveeeW kes ceeceues ceW efHeues leerve Je<ees kee Deewmele leLee veF&
ii)
The total annual turnover is less than Rs. 50

crore i.e. the average turnover of the last three
118
kebHeefveeeW kes ceeceues ceW Devegceeefvele kegue keejesyeej~
years in case of existing entities and projected

turnover in case of new entities.
Deblej-KeC[ere DeblejCeeW kee cetue efveOee&jCe
Pricing of Inter-Segmental transfers
Kegoje yeQefkebie KeC[ Ske HeeLeefceke m$eesle mebien FkeeF& nw SJeb Leeske KeC[
Deewj kees<eeieej KeC[, Kegoje yeQefkebie KeC[ kees Gmekes eje GOeej oer ieF&
efveefOeeeW keer #eefleHetefle& peceejeefMeeeW keer Deewmele ueeiele kees ef<iele jKeles ngS
kejles nQ~
Retail Banking Segment is a Primary resource mobilising

unit and Wholesale Segment and Treasury Segment
compensates the Retail banking segment for funds lent by
it to them taking into consideration the average cost of
deposits incurred by it.
ueeiele kee efJeefveeespeve
Allocation of Costs
ke) efJeMes<e KeC[ kees meerOes Heoeve efkeS ieS JeeeW kees mebyebefOele KeC[ ceW
efJeefveeesefpele efkeee ieee nw~
a)
Expenses directly attributed to particular segment

are allocated to the relative segment.
Ke) efJeMes<e KeC[ kees meerOes Heoeve efkeS ieS JeeeW kees kece&eeefjeeW/mebeeefuele
keejesyeej keer mebKee kes DevegHeele ceW efJeefveeesefpele efkeee ieee nw~
b)
Expenses not directly attributable to specific segment

are allocated in proportion to number of employees /
business managed.
ieewCe KeC[ : Yeewieesefueke KeC[
Secondary Segment: Geographical Segments
ke) mJeosMeer Heefjeeueve
a)
Domestic Operations
Ke) Debleje&<êre Heefjeeueve
b)
ie)
(c) Accounting Standard

Transactions:
uesKeebkeve ceeveke 18mebJeJenejeW mes mebyebefOele He#ekeej (cetue yeQke):

I)
mebyebefOele He#ekeejeW keer meteer
I)
(ke) cegKe HeyebOekeere keeefce&ke
eer Deueeske kegceej efceee - 05.08.2009 mes Deepe leke

keee&Heeueke efveosMeke
eer Sce. vejsv
(iii)
Heerer yeQke mJeosMeer
(iv)
yeerDeesDeeF& lebpeeefveeeb efue.
(i) BOI Shareholding Ltd.

(ii) Star Union Dai Ichi Life Insurance
Company Ltd.
(iii) PT Bank Swadesi
(iv) BOI Tanzania Ltd.
(c) Associates :
(ie) meneesieer :
(i)
Yeejleere HeefleYetefle JeeHeej efveiece efue.
(ii)
Fb[espeeefcyeee yeQke efue.
(iii)
yeQke eje Heeeesefpele 5 #es$eere ieeceerCe yeQke
List of Related Parties:
(b) Subsidiaries :
(Ke) meneeke kebHeefveeeb:

mej etefveeve oeF&-F&eer peerJeve yeercee kebHeveer efue.
Party
Executive Director
Shri B.A. Prabhakar
Shri M. Narendra
eer yeerS. S. HeYeekej
(ii)
Related

Shri T. S. Narayanasami - Till 31-05-2009
Shri Alok Kumar Misra - from 05-08-2009
till date
eer er. Sme. veejeeCemeeceer 31.05.2009 leke
yeerDeesDeeF& Mesejnesefu[bie efue.
(a) Key Managerial Personnel :
DeOe#e SJeb HeyebOe efveosMeke
(i)
18
(i)
Securities Trading Corporation of India

Ltd.
(ii) Indo-Zambia Bank Ltd.
(iii) 5 Regional Rural Banks sponsored by
the Bank
Deeee&Jele& ieeceerCe yeQke, yewlejCeer ieeceerCe yeQke, PeejKeC[ ieeceerCe

yeQke, vece&oe ceeueJee ieeceerCe yeQke, Jewveiebiee ke=<Cee ieeceerCe
yeQke;
119
Aryavart Gramin Bank; Baitarni Gramya Bank;

Jharkhand Gramin Bank; Narmada Malwa
Gramin Bank; Wainganga Krishna Gramin
Bank;

II)
(ke) mebyebefOele He#ekeejeW kes meeLe mebJeJenej / a) Transactions with Related Parties
(.kejes[
ceoW / mebyebefOele he#e
ceW / Rs. in crore)
meneesieer / mebege Gece cegKe eyebOeve keeefce&ke
cegKe eyebOeve keeefce&ke

kes mebyebOeer
kegue
Items / Related Party Associates/Joint Key Management

ventures
Personnel
Relatives of Key
Management
Personnel
Total
2009-10 2008-09 2009-10 2008-09 2009-10 2008-09 2009-10 2008-09
pecee
Je<e& kes oewjeve DeefOekelece
peceejeefMeeeW kee efveeespeve
efveJesMe
Deposit
22.17
12.70
0.44
0.18
0.01
0.00*
22.63
12.88
Maximum during
the year
Placement of deposits
73.24
135.38
0.50
0.40
0.01
0.00*
73.75
135.78
Maximum during the

year
Investments
Maximum during
the year
Lending in Call Notice
/ Term Money
ceebie/metevee/ceereeoer cege ceW

GOeej osvee
Maximum during
Deve GOeej osvee
the year
Other Lending
Maximum during the

year
Borrowings in Call/
Notice / Term Money
ceebie/metevee/ceereeoer cege ceW

GOeej osvee
Maximum during
mejkeej eefleYetefle/^spejer
efyeueeW/yeeb[eW keer efyeeer
mejkeejer eefleYetefle/^spejer
efyeueeW/yeeb[eW keer Kejero
iewj-efveefOeke Jeeeos
eoe yeepe
eehle yeepe
HeeHle iewj-efJelleere Kees&
eoe ueeYeebMe
eehle ueeYeebMe
eehe Deve eYeej
the year
Sale of Govt.
Securities / Treasury
Bills / Bonds
Purchase of Govt.
Securities / Treasury
Bills / Bonds
Non-funded
commitments
Maximum during
the year
Interest paid
Interest received
Non financial expense
recd.
Dividend Paid
Dividend Received
Other Charges
receivable
0.00
0.00
0.04
0.04
29.89
24.55
29.89
24.55
40.30
35.58
40.30
35.58
0.01
0.56
0.01
0.00*
0.00*
0.01
0.58
0.15
0.15
0.00*
0.00*
0.01
0.01
0.01
0.01
JeemleefJeke jeefMe . 50,000 mes kece nesves kes keejCe oMee&eer veneR ieeer nw~
* Actual amount being less than Rs. 50,000/-, the same is not furnished.
120
Ke) cegKe eyebOeve keeefce&ke / b) Key Management Personnel :

heeefjeefceke / Remuneration
e.meb.
Sl.
No.
1
veece
heoveece
Name
Designation
eer er.Sme. veejeevemJeeceer
hetJe&-DeOe#e SJeb eyebOe efveosMeke
Ex-Chairman & Managing Director
Shri Alok K. Misra
eer yeer.S. eYeekej
keee&keejer efveosMeke
Shri B.A. Prabhakar
Executive Director
eer Sce. vejW
Shri M. Narendra
Executive Director
eeuet Je<e&
efJeiele Je<e&
Current Year
. (Rs.)
Previous Year
. (Rs.)
16,02,905
16,01,541
7,99,690
14,46,459
2,88,164
13,46,752
2,53,183
jepe efveebef$ele nesves kes keejCe meneeke yeQkeeW Deewj #es$eere eeceerCe yeQkeeW kes
mebJeJenej, SSme-18 kes hewje 9 keer ef ceW ekeve veneR efkeS ieS nw peesefke
DeeF&meerSDeeF& eje mebyebefOele heeea ekeve kes efueS peejer efkeS nw efpemeceW Fve heeef&eeW
kes otmejs he#ekeejeW kes meeLe, pees Yeer jepe efveebef$ele nw, mebJeJenejeW kees ekeve ve
kejves keer t nw~
The transactions with the Subsidiaries and Regional Rural

banks, being state controlled, have not been disclosed in view
of para 9 of AS-18 on Related party disclosure issued by the
ICAI exempting state controlled enterprises from making any
disclosure pertaining to their transactions with other related
parties which are also state controlled .
Ie)
(d) Accounting Standard 19 - Lease Financing:
uesKeebkeve ceeveke 19 - Hee efJelleHees<eCe (cetue yeQke kes mebyebOe ceW) :

(i)
(i)
Hee efJelleHees<eCe Deewj Fmekes IekeeW ceW yeQke kes efveJesMe keer mebefJeoeiele
HeefjHekeJeleeSb, pees DeefieceeW ceW Meeefceue keer ieF& nQ kee GuuesKe veeres efkeee
ieee nw~
(. kejes[ ceW)
e.meb. efJeJejCe
ke)
mekeue efveJesMe
Ke)
HeeHe Hee Yegieleeve

(ii)
1 Je<e& mes DeefOeke veneR
(ii)
1 Je<e& mes DeefOeke efkevleg

31-03-2010
31-03-2009
2.64
4.97
(Rs. in crore)
S.No. Particulars
a)
Gross Investments
b)
Lease payment
receivables
31-03-2010
31-03-2009
2.64
4.97
3.17
(i) not later than 1 year
2.64
3.17
2.64
3.17
(ii) later than 1 year but

not later than 5 years
0.00
1.80
0.00
(iii) later than 5 years
0.00
kegue
2.64
4.97
TOTAL
2.64
4.97
ie)
Deveefpe&le efJelle Deee
0.03
0.23
Unearned finance
income
0.03
0.23
Ie)
efveJeue efveJesMe (ke-ie)
2.61
4.74
Net investments [ a - c ]
2.61
4.74
(iii)
(ii)
2.64
The contractual maturities of the Banks investment

in lease financing and its components, which are
included in advances, are set out below:
d)
.0.19 kejes[ keer Hee Deee (efJeiele Je<e& .0.37 kejes[) kees
Deefpe&le yeepe ceW Meeefceue ieee nQ~
e.meb. efJeJejCe
DeeOeejYetle Deewj Deewmele *
(ii)
Lease income of Rs. 0.19 crore (Previous year

Rs. 0.37 crore) is included under Interest Earned.
(e) Accounting Standard 20 - Earnings Per Share:
(*) uesKeebkeve ceeveke 20 Heefle Mesej Depe&ve

1.
c)
2009-10
2008-2009
. 33.15
. 57.26
Sr. No. Particulars

1.
121
Basic & Diluted *
2009-10
2008-2009
Rs. 33.15
Rs. 57.26
DeeOeejYetle SJeb Deewmele F&.Heer.Sme. keer ieCevee

e.meb. efJeJejCe
(S)
Calculation of Basic & Diluted E.P.S.
2009-10
2008-2009
Sr. No Particulars
(A)
FefkeJeer Mesej OeejkeeW kees Heoeve

kejves eesie Je<e& kes efueS Meg
ueeYe
1741.07
3007.35
(.kejes[ ceW)
(.kejes[ ceW)
FefkeJeer Mesej keer Yeeefjle Deewmele

mebKee(kejes[)
52.52
52.52
(meer)
cetueYetle Heefle Mesej Depe&ve(S/yeer)
. 33.15
. 57.26
([er)
Heefle Mesej Debefkele cetue
. 10.00
.10.00
(yeer)
(B)
(C)
(D)
2009-10
2008-2009
Rs. 1741.07
crore
Rs.3007.35
crore
Weighted Average
Number of Equity
shares (in crore)
52.52
52.52
Basic Earnings per

Share (A/B)
Rs. 33.15
Rs.57.26
Nominal Value per

Share
Rs. 10.00
Rs. 10.00

attributable to Equity
Shareholders
DeeOeejYetle SJeb Deewmele F&.Heer.Sme. meceeve ner nQ keeeWefke ceboer mebYeeJe FefkeJeer
Mesej veneR nw~
* Basic & Diluted E.P.S. are same as there are no dilutive

potential equity shares.
(*) Deee Hej kej kes efueS uesKeebkeve (SSme 22):
(f)
Accounting for Taxes on Income (AS 22):

i)
Deferred tax assets are recognised for future tax

consequences of temporary differences arising
between the carrying values of assets and liabilities
and their respective tax bases and operating carry
forward losses. Deferred tax assets are recognised
only after giving due consideration to prudence.
Deferred tax assets and liabilities are measured
using tax rates and tax laws that have been enacted
or substantively enacted by the Balance Sheet date.
The impact on deferred tax assets and liabilities on
account of a change in the tax rates is also recognised
in the income statement.
Je<e& kes oewjeve .248.22 kejes[ (Meg) (efJeiele Je<e& .361.52

kejes[ (Meg)veeces keer ieF&) DeemLeefiele kej nsleg HeeJeOeve kees meceeeespeve
kes ceeOece mes mecesefkele ueeYe neefve Keeles kees veeces efkeee ieee~
ii)
During the year, an amount of Rs 248.22 crore (net)

has been debited [Previous year Rs. 361.52 crore
(net) credited] to the Profit and Loss account by way
of adjustment to Provision for deferred tax.
DeemLeefiele kej Deeefmleeeb Deewj DeemLeefiele kej oseleeDeesb kes cegKe

Ieke~
(. kejes[ ceW)
e.meb. efJeJejCe
31.03.2010 31.03.2009
iii)
Major components of Deferred Tax Assets and

Deferred Tax Liabilities.
(Rs. in crore)
i)
DeemLeefiele kej DeeefmleeeW Deewj oseleeDeesb kes Jenve cetueeW Deewj Fvekes
lelmebyebOeer kej DeeOeej Deewj Heefjeeueveiele Deiesveerle neefve kes yeere
GlHevve DemLeeeer efYevveleeDeesb kes HeefjCeecemJeHe YeefJe<e kes kej kes
efueS DeefYe%eele efkeS iees nw~ DeemLeefiele kej DeeefmleeeW kees kesJeue
efJeJeske kee HetCe& efJeeej kejves kes HeMeele DeefYe%eele efkeee ieee nw~
DeemLeefiele kej Deeefmleeeb Deewj oseleeSb kej ojeW Deewj kej keevetveeW kee
GHeeesie kejles ngS, pees legueve He$e keer leejerKe leke HeoefMe&le ee
JeemleefJeke He mes HeoefMe&le efkeee ieee nw~ kej oejeW ceW HeefjJele&ve kes
keejCe DeemLeefiele kej DeeefmleeeW Deewj oseleeDeesb Hej HeYeeJe Deee
efJeJejCeeW ceW Yeer DeefYe%eele efkeS ieS nQ~
ii)
iii)
Sr.No. Particulars
DeemLeefiele kej Deeefmle

i)
ii)
HeeJeOeeve kes efveefcelle mecee Devlej

kes keejCe
Deve
kegue DeemLeefiele kej Deeefmle
Deferred Tax Assets

i)
310.86
348.94
74.63
81.12
385.49
430.06
ii)
yener cetueeme Deewj Deeekej

cetueeme kes yeere mecee Devlej kes
keejCe
On account of timing
difference towards
provisions
Others
Total Deferred Tax Assets
310.86
348.94
74.63
81.12
385.49
430.06
28.93
30.65

i)
31.03.2010 31.03.2009
i)
28.93
30.65
122
On account of the timing

difference between the book
depreciation and Income Tax
depreciation

e.meb. efJeJejCe
efveJesMe Hej cetueeme kes keejCe
507.93
iii)
HeesoYetle yeepe Hejvleg ose veneR kes

keejCe
365.16
259.98
41.20
42.99
kegue DeemLeefiele kej oseleeSb
943.22
739.57
Meg DeemLeefiele kej Deeefmle/

(oselee)
(557.73)
(309.51)
Deve
iv)
Sr.No. Particulars
31.03.2010 31.03.2009
ii)
ii)
405.95
iii)
iv)
507.93
405.95
On account of interest
accrued but not due
365.16
259.98
41.20
42.99
943.22
739.57
(557.73)
(309.51)
Others
Net Deferred Tax Assets/

(Liabilities)
(g) Details of movement in provisions in accordance with

Accounting Standard 29, Provisions, Contingent
Liabilities and Contingent Assets:
ke. oseleeSb nsleg HeeJeOeeveeW keer ieefleefJeefOe (Deve kes HeeJeOeeveeW kees efvekeeue
kej) :
(. kejes[ ceW)
A.
Movement of Provisions for liabilities (excluding

provision for others) :
(Rs. in crore)
Particulars
efJeefOeke ceeceues/
DeekeefmcekeleeSb
1 DeHewue 2009 kee Mes<e

Je<e& kes oewjeve HeeJeOeeve
Je<e& kes oewjeve GHeeesie keer ieF& jeefMe
31 ceee& 2010 kees Mes<e
yeefnie&ceve kee mecee/DeefveefeleleeSb
31.03.2010 31.03.2009
On account of depreciation
on investment
Total Deferred Tax Liabilities
(e) uesKee ceeveke 29 kes Devegmeej HeeJeOeeveeW keer ieefleefJeefOeeeW kee efJemle=le JeCe&ve,
HeeJeOeeve, Deekeefmceke oseleeSb SJeb Deekeefmceke Deeefmleeebb :
efJeJejCe
Legal cases/
contingencies
1.22
Balances as at 1st April 2009
1.22
0.00
Provided during the year
0.00
0.02
Amounts used during the year
0.02
1.20
Balance as at 31 March 2010
1.20
mecePeewles/efemueerkejCe
Hej yeefnie&ceve
Timing of outflow/uncertainties
Outflow on settlement /
Crystallization
st
B.
Ke. Deekeefmceke oseleeSb :

eLee GefuueefKele Fme Hekeej keer oseleeSb, veeeeuee kes efveCe&e,
ceOemLelee kejves, veeeeuee kes yeenj mecePeewlee, DeHeerue kee efveHeeve,
ceebieer ieF& jeefMe, mebefJeoeiele oeefelJeeW keer Melex, efJekeeme leLee mebyebefOele
He#eeW eje G"eF& ieF& ceebie pewmee Yeer ceeceuee nes Hej eceMe: efveYe&j
kejlee nw~ Fve ceeceueeW ceW keesF& HeefleHetefle& DeHesef#ele veneR nw~
123
Such Liabilities as mentioned are dependent upon,
the outcome of court order/ arbitration/ out of court
settlement, disposal of appeals, the amount being
called up, terms of contractual obligations,
devolvement and raising of demand by concerned
parties, as the case may be. No reimbursement is
expected in such case.

(h)
uesKee ceeveke 3 - vekeoer HeJeen kee efJeJejCe Accounting Standard 3 - Cash Flow statement
(.
efJeJejCe
ke. Heefjeeueveiele ieefleefJeefOeeeW mes vekeoer HeJeen
kej kes Henues Meg ueeYe
efvecveefueefKele kes efueS meceeeespeve
SeerSce efveJesMeeW kee HeefjMeesOeve
Deeue mebHeefeeeW Hej cetue-eme
efveJesMe Hej cetue-eme
DeMeesOe $e+Ce yee Keelee/Sve.Heer.S kes efueS HeeJeOeeve
Deve ceoeW kes efueS HeeJeOeeve
ieewCe yeeb[dme/DeeF&Heer[erDeeF&, DeHej efej II yeeb[dme Hej
Yegieleeve/yeepe nsleg HeeJeOeeve
HeeHle ueeYeebMe
pecee jeefMeeeW ceW ye{/(Ie)
GOeej ceW ye{/(Ie)
Deve oseleeDeesb Deewj HeeJeOeeveeW ceW ye{/(Ie)
efveJesMe ceW (ye{)/(Ie)
Deefiece ceW (ye{)/(Ie)
Deve DeeefmleeeW ceW (ye{)/(Ie)
Hele#e kej (Yegieleeve)/JeeHemeer
Heefjeeueveiele ieefleefJeefOeeeW mes efveJeue vekeoer HeJeen (ke)
Particulars
Je<ee&vle
Je<ee&vle
Year ended
31.03.2010
Year ended
31.03.2009
2493.83
4164.43
203.86
101.29
243.47
1754.25
31.27
181.95
571.54
209.70
69.37
474.06
622.69
87.64
107.98
426.57
(18.85)
(10.37)
40053.46
4592.48
1059.18
39696.50
2314.53
689.22
(14879.60)
(27335.59)
490.39
(1103.12)
8439.81
(11345.31)
(30055.73)
(1534.56)
(1898.33)
4018.39
(210.88)
8.04
(40.73)
(244.13)
16.08
(142.75)
18.85
(224.72)
10.37
(360.43)
0.00
0.00
2134.23
(307.21)
(573.24)
0.00
0.00
1240.23
(430.10)
(424.22)
1253.78
9468.87
385.91
4043.87
21761.26
31230.13
17717.39
21761.26
A. Cash Flow from Operating Activities:

Net Profit before taxes
Adjustments for:
Amortisation of HTM Investments
Depreciation on Fixed Assets
Depreciation on Investment
Bad-debts Written off / Provision for NPAs
Provision for Standard Assets
Provision for Other Items
Payment / Provision for Interest on
Subordinated Bonds, IPDI. Upper Tier II Bonds
Dividend received
Adjustments for:
Increase /( Decrease) in Deposits
Increase /( Decrease) in Borrowings
Increase / (Decrease)in Other Liabilities and
Provisions
(Increase) / Decrease in Investments
(Increase )/ Decrease in Advances
(Increase) / Decrease in Other Assets
Direct Taxes (Paid)/Refund
Net Cash Flow from Operating Activities (A)
Ke. efveJesMe ieefleefJeefOeeeW mes vekeoer HeJeen

Deeue mecHeefe keer Kejero
Deeue mecHeefe keer efyeeer
meneeke kebHeefveeeW/mebege GeceeW/meneesieer kebheefveeeW ceW
Deefleefje efveJesMe
HeeHle ueeYeebMe
efveJesMe ieefleefJeefOeeeW mes efveJeue vekeoer HeJeen (Ke)
B. Cash Flow from Investing Activities :
ie. efJelle Hees<eCe ieefleefJeefOeeeW mes vekeoer HeJeen:

Mesej Hetbpeer
Mesej Heerefceece
DeeF&Heer[erDeeF&, ieewCe yeeb[ leLee DeHej efej II yeeb[ (efveJeue)
ueeYeebMe (Debleefjce SJeb Debeflece) Yegieleeve
DeeF&Heer[erDeeF&/ieewCe yeeb[ DeHHej efej II yeeb[ Hej
yeepe Yegieleeve
efJelle Hees<eCe ieefleefJeefOeeeW mes efveJeue vekeoer HeJeen (ie)
vekeo Deewj vekeoer mecelegue ceW efveJeue ye{le
(ke) + (Ke) + (ie)
1 DeHewue kees vekeoer SJeb vekeoer mecelegue kee DeLeMes
31 ceee& kees vekeoer SJeb vekeoer mecelegue
C. Cash Flow from Financing Activities:
5.
kejes[ ceW) / (Rs. in crore)
Purchase of Fixed Assets

Sale of Fixed Assets
Additional investment in Subsidiaries /
Joint Ventures/Associates
Dividend received
Net Cash Flow from Investing Activities (B)
Share Capital
Share Premium
IPDI, Subordinated Bonds & Upper Tier II Bonds (Net)
Dividend (Interim & Final) paid
Interest Paid on IPDI, Subordinated Bonds, Upper
Tier II Bonds
Net Cash Flow from Financing Activities (C )
Net Increase in Cash & Cash Equivalents
(A) + (B) + (C)
Opening Cash and Cash Equivalents as at April 1
Cash and Cash Equivalents as at March 31,2010
efheues Je<e& kes Deebke[eW kee peneB kener DeeJeMeke mecePee ieee hegve&mecetnve, hegveJe&JemLeeheve efkeee ieee nw~
Previous years figures have been regrouped/rearranged, wherever considered necessary.
124
yeQke Dee@]He Fbef[ee kes uesKee Hejer#ekeeW keer efjHees&
REPORT OF THE AUDITORS OF

BANK OF INDIA
Heefle,
Yeejle kes je<^Heefle
To,
The President of India,
nceves yeQke Dee@]He Fbef[ee kes mebueive eLee 31 ceee& 2010 kes legueve He$e SJeb
Gmeer leejerKe kees meceeHle Je<e& kes Gmemes mebueive ueeYe SJeb neefve Keeles keer uesKee
Hejer#ee keer nw~ efpemeceW nceejs eje uesKee Hejeref#ele 20 MeeKeeDeesb, Deve uesKee
Hejer#ekeeW eje uesKee Hejeref#ele 2595 Yeejleere MeeKeeDeesb Deewj 24 efJeosMeer
MeeKeeDeesb keer efJeJejefCeeeW kee meceeJesMe nw pees mLeeveere uesKee Hejer#ekeeW eje
Hejeref#ele nw~ yeQke ves nceejs eje uesKee Hejeref#ele SJeb Deve uesKee Hejer#ekeeW
eje Hejeref#ele nw~ yeQke ves nceejs eje uesKee Hejeref#ele SJeb Deve uesKee
Hejer#ekeeW eje Hejeref#ele MeeKeeDeesb kee eeve Yeejleere efj]peJe& yeQke eje peejer
efoMeeefveoxMeeW kes Devegmeej efkeee nw~ legueveHe$e SJeb ueeYe-neefve uesKes ceW Gve
592 MeeKeeDeesb keer efJeJejefCeeeW kee Yeer meceeJesMe nw pees uesKee Hejer#ee kes
DeOeerve veneR Leer~ Fve iewj-uesKee Hejeref#ele MeeKeeDeesb ceW 1.15% Deefiece,
2.76% peceejeefMeeeB, 2.12% yeenepe Deee Deewj 0.10% yeepe Jee kee
uesKee nw~ nceves legueve He$e kes meeLe vekeoer HeJeen efJeJejCe keer Yeer uesKee
Hejer#ee keer nw pees Gme leejerKe kees meceeHle Je<e& kes efueS uesKeeW keer efHHeefCeeeB
nQ~ es efJelleere efJeJejCe yeQke HeyebOeve keer efpeccesoejer nw~ nceejer efpeccesoejer
en nw efke Fve efJelleere efJeJejCeeW Hej DeeOeeefjle nceejer uesKee Hejer#ee Hej nce
DeHevee cele Jekele kejW~
1.
We have audited the attached Balance Sheet of BANK OF

INDIA as at 31st March, 2010 and also the Profit and Loss
Account for the year ended on that date annexed thereto
in which are incorporated the returns of 20 branches
audited by us, 2595 branches audited by other auditors
and 24 foreign branches audited by local auditors. The
branches audited by us and those audited by other auditors
have been selected by the Bank in accordance with the
guidelines issued to the Bank by the Reserve Bank of
India. Also incorporated in the Balance Sheet and Profit
and Loss Account are the returns from 592 branches
which have not been subjected to audit. These unaudited
branches account for 1.15% percent of advances, 2.76%
percent of deposits, 2.12% percent of interest income and
0.70% percent of interest expenses. We have also audited
the cash flow statement as stated in Notes forming part of
Accounts for the year ended on that date. These financial
statements are the responsibility of the Banks
management. Our responsibility is to express an opinion
on these financial statements based on our audit.
2.
meeceevele: Yeejle ceW mJeerke=le uesKee Hejer#ee ceevekeeW kes Devegmeej nceves uesKee
Hejer#ee kee mebeeueve efkeee nw~ DeeJeMeke ceevekeeW kes Devegmeej nceves uesKee
Hejer#ee kee mebeeueve efkeee nw~ DeeJeMeke ceevekeeW kes Devegmeej nceves uesKee
Hejer#ee Fme lejn Deeeesefpele Deewj keeefee&vJele keer nw efke nce Fme yeejs ceW
Heee&Hle DeeMJemle nQ efke efJelleere efJeJejCeeW ceW keesF& cenlJeHetCe& $egef veneR nw~
uesKee Hejer#ee ceW Hejer#eCe leLee mee#e kes DeeOeej Hej jeefMeeeW mes mebyebefOele
HeceeCeeW keer peebe kejvee Deewj efJelleere efJeJejCe ceW Heke kejvee Meeefceue neslee
nw~ uesKee Hejer#ee ceW Heegkele uesKeebkeve efmeebleeW kee cetueebkeve HeyebOeve eje
efkees iees cenlJeHetCe& Devegceeve leLee meceie efJelleere efJeJejCe Hemlegefle kee
cetueebkeve Meeefceue neslee nQ~ nceW efJeMJeeme nw efke nceejer uesKee Hejer#ee nceejer
jee kes efueS Gefele DeeOeej Heoeve kejleer nw~
2.
We conducted our audit in accordance with the auditing

standards generally accepted in India. Those standards
require that we plan and perform the audit to obtain
reasonable assurance about whether the financial
statements are free of material misstatements. An audit
includes examining, on a test basis, evidence supporting
the amounts and disclosures in the financial statements.
An audit also includes assessing the accounting principles
used and significant estimates made by the management,
as well as evaluating the overall financial statement
presentation. We believe that our audit provides a
reasonable basis for our opinion.
3.
3.
legueve He$e SJeb ueeYe SJeb neefve uesKee yeQkekeejer efJeefveeceve DeefOeefveece, 1949
keer leermejer Devegmeteer kes eceMe: Heece& S leLee yeer ceW leweej efkeS iees
nQ~
The Balance Sheet and the Profit and Loss Account have
been drawn up in Forms A and B respectively of the
Third Schedule to the Banking Regulation Act, 1949.
4.
Subject to the limitations of the audit indicated in paragraph

1 above and as required by the Banking Companies
(Acquisition and Transfer of Undertakings) Act, 1970, we
report that:
4.
Gkele HewjeieeHe 1 ceW GefuueefKele meerceeDeesb Deewj yeQkekeejer kebHeveer (GHeeceeW kee
Depe&ve Deewj DeblejCe) DeefOeefveece, 1970 kes DeOeOeerve nce efjHees& kejles nQ
efke :
ke. nceejer jee Deewj peevekeejer kes Devegmeej SJeb nceW oer ieF& metevee Je
mHe<erkejCeeW Deewj yeQke keer yeefneeW ceW oMee&S ieS Devegmeej :
(i)
legueve He$e pees uesKeebkeve veerefle kes meeLe efoes nQ Deewj Deve
efHHeefCeeeW pees legueve He$e ceW HetCe& Je DeeJeMeke efJeJejCe oMee&
jns nQ, mener {bie mes leweej efkees iees nQ pees 31 ceee& 2010
125
a)
In our opinion and to the best of our knowledge and

according to the information and explanations given
to us and as shown by the books of the Bank:
(i)
The Balance Sheet read together with the

Significant Accounting Policies and Notes
forming part of Accounts is a full and fair Balance
Sheet containing the necessary particulars, and
kees yeQke kes keee&keueeHeeW kee mener Deewj Gefele efe$e Hemlegle
kej jns nQ~
is properly drawn up so as to exhibit a true and

fair view of the affairs of the Bank as at 31st
March, 2010;
(ii)
ueeYe Deewj neefve Keelee efpemes cenlJeHetCe& uesKeebkeve veerefleeeW kes

meeLe He{e peeSiee Deewj Deve vees, Je<e& kes efueS ueeYe kee mener
Mes<e oMee& jner nQ; Deewj
(ii)
(iii)
vekeoer HeJeen efJeJejCe, vekeoer HeJeen kee mener Je Gefele Me

Hemlegle kej jne nw pees Je<e& kes efJeJejCe ceW efoee ieee nw~
(iii) The Cash Flow Statement gives a true and fair

view of the cash flows for the year covered by
the Statement.
Ke) nceves meYeer meteveeSb Deewj mHe<erkejCe pees nceejer mener peevekeejer Deewj
efJeMJeeme kes efueS DeeJeMeke leLee uesKee Hejer#ee kes GssMe mes pejer
Lee, HeeHle kej efueee nw Deewj GvnW meblees<epeveke Heeee nw~
ie)
yeQke kee uesve-osve pees nceejer peevekeejer ceW Deeee nQ Jen yeQke kes
DeefOekeej #es$e kes Yeerlej nw~
Ie)
yeQke kes keeee&ueeeW leLee MeeKeeDeesb mes HeeHle efJeJejefCeeeb nceejer uesKee
Hejer#ee
The Profit and Loss Account read together with

the Significant Accounting Policies and Notes
forming part of Accounts shows a true balance
of Profit in conformity with accounting principles
generally accepted in India for the year covered
by the accounts; and
b)
We have obtained all the information and explanations

which to the best of our knowledge and belief were
necessary for the purposes of our audit and have
found them to be satisfactory.
c)
The transactions of the Bank which have come to our

notice have been within the powers of the Bank.
d)
The returns received from the offices and branches

of the Bank have been found adequate for the
purposes of our audit.
ke=les Heer.meer.ceesoer Sb[ keb.

meveoer uesKeekeej
ke=les S.kes.peer Sb[ SmeesefmeSdme

meveoer uesKeekeej
ke=les Jeer. jeceemJeeceer Deej Sb[ keb

meveoer uesKeekeej
For P. C. Modi & Co.

For A. K. G. & Associates

For V. Ramaswamy Iyer & Co.

(Yejle meeWefKeee)
(njefJeboj eEmen)
(Bharat Sonkhiya)
Yeeieeroej Partner
(Harvinder Singh)
Yeeieeroej Partner
meomelee meb. 87889
Yeeieeroej Partner
ke=les megbojce Sb[ eerefveJeemeve

meveoer uesKeekeej

meveoer uesKeekeej
ke=les DeieJeeue Sb[ mekemesvee

meveoer uesKeekeej
For Sundaram & Srinivasan

For Mehrotra & Mehrotra


(meer.vejsMe)
(S.Sve.jmleesieer)
(C. Naresh)
Yeeieeroej Partner
meomelee meb. 28684
(A. N. Rastogi)
Yeeieeroej Partner
meomelee meb. 70168
(Anil K. Saxena)
Yeeieeroej Partner

126
meomelee meb. 71600
yeQke Dee@]he Fbef[ee

mecesefkele efJeeere efJeJejCe
2009-2010
Bank of India
Consolidated Financial Statement
2009-2010
127
mecesefkele legueve he$e 31 ceee&, 2010 keer efmLeefle kes Devegmeej

(000s es[s
CONSOLIDATED BALANCE SHEET AS AT 31st MARCH, 2010
Devegmeteer mebKee
Schedule
No
hetbpeer Deewj oseleeSb

hetbpeer
Deejef#eefleeeB Deewj DeefOeMes<e
DeuhemebKeke efnle
peceejeefMeeeB
GOeej
Deve oseleeSB leLee eeJeOeeve
pees[
II. DeeefmleeeB
Yeejleere efj]peJe& yeQke ceW
vekeoer Deewj Mes<e
yeQkeeW ceW Mes<e Deewj ceebie hej leLee
Deuhe metevee hej eehe Oeve
efveJesMe
Deefece
Deeue DeeefmleeeB
Deve DeeefmleeeB
pees[
Deekeefmceke oseleeSB
Jemetueer kes efueS efyeue
I.
CAPITAL AND LIABILITIES

Capital
Reserves & Surplus
Minorities Interest
Deposits
Borrowings
Other liabilities and provisions
TOTAL
ASSETS
Cash and balances with Reserve
Bank of India
Balances with Banks and money at
call and short notice
Investments
Advances
Fixed Assets
Other Assets
TOTAL
Bills for collection
1
2
2A
3
4
5
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
5,259,146
139,191,150
3,192,251
2,304,082,106
223,998,955
92,615,184
2,768,338,792
5,259,146
131,306,332
1,025,655
1,901,766,694
156,787,873
67,427,826
2,263,573,526
156,579,623
89,750,850
157,911,119
681,126,918
1,690,310,111
23,789,166
58,621,855
2,768,338,792
129,148,888
528,718,108
1,433,226,118
25,613,446
57,116,116
2,263,573,526
1,351,569,147
118,108,338
1,223,039,248
114,907,372
6
7
8
9
10
11
12
Thej yeleeF& ieF& DevegmetefeeeB legueve-he$e kee DeefYeVe Debie nQ~

The Schedules referred to above form an integral part of the Balance Sheet.
yeQkekeejer efJeefveeceve DeefOeefveece, 1949 keer leermejer Devegmeteer kes Heece& S kes Devegmeej legueve-he$e leweej efkeee ieee nw.
The Balance Sheet has been prepared in conformity with Form À of the Third Schedule to the Banking Regulation Act, 1949.
Deeueeske efceee
Alok K. Misra
yeer. S. eYeekej
B. A. Prabhakar
Executive Director
Sce. vejW
M. Narendra
Executive Director

leCe yepeepe
S. Jeer. mejosmeeF&
S. kes. ceesleeeo
Tarun Bajaj
A. V. Sardesai
A. K. Motayed
kes. Sme. mebhele
FbsMe efJeece eEmen
K. S. Sampath
M. N. Gopinath
ekeeMe heer. ceeuee
[e@. Meeblee eeJe[e
Prakash P. Mallya
P. M. Sirajuddin

meveoer uesKeekeej
meveoer uesKeekeej
Dr. Shanta Chavda


meveoer uesKeekeej
P. C. Modi & Co.


(Yejle meeWefKeee)
(S. kes. ieghlee)
(eerefveJeeme megyeceefveece)
(Bharat Sonkhiya)
Yeeieeroej Partner
(A. K. Gupta)
Yeeieeroej Partner
(Srinivas Subramaniam)
Yeeieeroej Partner

meveoer uesKeekeej

meveoer uesKeekeej

meveoer uesKeekeej

Mehrotra & Mehrotra

Agarwal & Saxena

(meer. vejsMe)
(S. Sve.jmleesieer)
(efe Dejesje)
(C. Naresh)
Yeeieeroej Partner
(A. N. Rastogi)
Yeeieeroej Partner
(Ruchi Arora)
Yeeieeroej Partner
meomelee meb. 28684
meomelee meb. 70168
128
31 ceee&, 2010 keer efmLeefle kes Devegmeej ueeYe SJeb neefve Keelee
(000s es[s
CONSOLIDATED PROFIT AND LOSS ACCOUNT FOR THE YEAR ENDED 31st MARCH, 2010
Devegmeteer mebKee
Schedule
No
I.
II.
III.
Deee
Deefpe&le yeepe
Deve Deee
pees[
Jee
Jee efkeee ieee yeepe
eeeueveiele Jee
eeJeOeeve Deewj DeekeefmcekeleeSb
pees[
meneesieer mebmLeeDeeW ceW Depe&ve/(neefve) kee efnmmee
DeuhemebKeke kes efnle keer keewleer kejves kes hetJe& Je<e& kes
efueS mecesefkele Meg ueeYe/(neefve)
IeeSb : DeuhemebKeke kee efnle
Je<e& kes efueS mecetn kes mebyebefOele mecesefkele Meg ueeYe (neefve)
pees[W : mecetn kes Deesveerle mecesefkele ueeYe / (neefve)
pees[
efJeefveeesie
keevetveer Deejef#eefleeeW kees DeblejCe
jepemJe Deejef#eefle kees DeblejCe
hetbpeer Deejef#eefle/efJeMes<e Deejef#eefle kees/mes DeblejCe
efJeMes<e Deejef#eefle-kejWmeer mJewhe kees DelebjCe
Debleefjce ueeYeebMe (ueeYeebMe kej meefnle)
Debeflece ueeYeebMe (ueeYeebMe kej meefnle)
ueeYeebMe kej meneeke kebheveer nsleg
Deeekej DeefOeefveece, 1961 keer Oeeje 36(1) (viii) kes
Debleie&le efJeMes<e Deejef#eefle
mecesefkele legueve-he$e ceW Deesveerle Mes<e
pees[
cenlJehetCe& uesKeebkeve veerefleeeB
uesKeeW hej efhheefCeeeB
eefle Mesej Gheepe&ve (.)
INCOME
Interest earned
13
Other income
14
TOTAL
EXPENDITURE
Interest expended
15
Operating expenses
16
Provisions and Contingencies
TOTAL
Share of earnings/(loss) in Associates
16 A
Consolidated Net Profit/(Loss) for the year before
deducting Minorities' interest
Less: Minorities' Interest
Consolidated Net Profit/(Loss) for the year attributable to the group
Add: Brought forward consolidated profit/(loss) attributable to the group
TOTAL
APPROPRIATIONS
Transfer to Statutory Reserve
Transfer to Revenue Reserve
Transfer to Capital Reserve
Transfer to Special Reserve - Currency Swap
Interim Dividend (including dividend tax)
Final Dividend (including dividend tax)
Dividend Tax - for Subsidiary
Special Reserve u/s Sec 36(1) (viii) of Income Tax Act, 1961
Balance carried over to consolidated Balance sheet
TOTAL
Significant accounting policies
Notes forming part of accounts
Earnings Per Share (Rs.)
Year ended
31-03-2010
ieS nQ Omitted)
Year ended
31-03-2009

. (Rs.)

. (Rs.)
179,962,490
26,006,635
205,969,125
164,165,115
30,765,426
194,930,541
121,632,675
37,186,684
29,764,213
188,583,572
458,270
17,843,823
108,800,889
31,455,083
24,580,506
164,836,478
744,582
30,838,645
(27,730)
17,871,553
0
17,871,553
(36,770)
30,875,415
0
30,875,415
4,500,000
6,714,811
379,149
(10,566)
0
4,286,465
1,694
2,000,000
8000000
10774586
5692579
(9,261)
1843287
3072144
2080
1500000
0
17,871,553
0
30875415
34.03
58.79
17
18
Thej yeleeF& ieF& DevegmetefeeeB ueeYe SJeb neefve Keeles kee DeefYevve Debie nQ~
The schedules referred to above form an integral part of the Profit and Loss Account
yeQkekeejer efJeefveeceve DeefOeefveece, 1949 keer leermejer Devegmeteer kes Heece& yeer kes Devegmeej ueeYe SJeb neefve Keelee leweej efkeee ieee nw~
The Profit and Loss Account has been prepared in conformity with Form `B of the Third Schedule to the Banking Regulation Act, 1949.
Deeueeske efceee
Alok K. Misra
leCe yepeepe
S. Jeer. mejosmeeF&
S. kes. ceesleeeo
kes. Sme. mebhele
FbsMe efJeece eEmen
ekeeMe heer. ceeuee
[e@. Meeblee eeJe[e
Tarun Bajaj
A. V. Sardesai
K. S. Sampath
Prakash P. Mallya
yeer. S. eYeekej
B. A. Prabhakar
Executive Director
Sce. vejW
M. Narendra
Executive Director
P. M. Sirajuddin

meveoer uesKeekeej
meveoer uesKeekeej
M. N. Gopinath
Dr. Shanta Chavda

meveoer uesKeekeej
P. C. Modi & Co.

(Yejle meeWefKeee)
(S. kes. ieghlee)
(eerefveJeeme megyeceefveece)

meveoer uesKeekeej

meveoer uesKeekeej

meveoer uesKeekeej
(meer. vejsMe)
(S. Sve.jmleesieer)
(efe Dejesje)
meomelee meb. 28684
meomelee meb. 70168
(Bharat Sonkhiya)
Yeeieeroej Partner
(A. K. Gupta)
Yeeieeroej Partner

A. K. Motayed
Mehrotra & Mehrotra

(C. Naresh)
Yeeieeroej Partner
(A. N. Rastogi)
Yeeieeroej Partner
129

Yeeieeroej Partner
Agarwal & Saxena

(Ruchi Arora)
Yeeieeroej Partner
mecesefkele legueve-he$e keer DevegmetefeeeB

SCHEDULES TO THE CONSOLIDATED BALANCE SHEET
SCHEDULE - 1 : CAPITAL
Devegmeteer - 1 : hetbpeer
AUTHORISED
eeefOeke=le
eleske hees 10 kes 300,00,00,000 FefkeJeer Mesej 300,00,00,000 Equity Shares of Rs.10 each
ISSUED AND SUBSCRIBED
peejer Deewj DeefYeoe
eleske hees 10 kes 52,63,52,600 FefkeJeer Mesej 52,63,52,600 Equity Shares
(efJeiele Je<e& 52,63,52,600) efpeveceW keW mejkeej (Previous year 52,63,52,600) of Rs.10 each
eje Oeeefjle . 10 kes 33,85,80,000) (efJeiele Je<e& including 33,85,80,000 Equity shares
(Previous year 33,85,80,000)
. 33,85,80,000)
]kegue
eoe hetbpeer
of Rs. 10 each, fully paid up amounting to

Rs. 338.58 crore(Previous year
Rs. 338.58 crores) held by Central Government.
TOTAL
PAID-UP CAPITAL
52,51,75,500 Equity Shares ( Previous year
52,51,75,300) of Rs.10 each fully paid up
Add: Shares forfeited
TOTAL
SCHEDULE - 2 : RESERVES & SURPLUS

Devegmeteer - 2 : Deejef#eefleeeb Deewj DeefOeMes<e
I. Statutory Reserve :
I. mebefJeefOeke Deejef#ele
Opening Balance
DeLe Mes<e
Je<e& kes oewjeve heefjJe&ve
TOTAL (I)
pees[ (I)
II.
Capital Reserves :
II. hetbpeer Deejef#eefleeeB
A)
Revaluation Reserve :
S hegvecet&ueebkeve Deejef#ele
Opening Balance
DeLe Mes<e
Add / (Less): Adjustments (Refer note below)*
pees[s/(IeeSb): meceeeespeve (veeresefhheCeer osKes)*
Add: Revaluation of Property in 2007
]pees[s: 2007 ceW mebheefe kee hegvecet&ueebkeve
Less: Depreciation on account of revaluation
IeeSb: hegvecet&ueebkeve kes keejCe ueeYe Je neefve
adjusted to Profit and Loss Account
Keeles ceW meceeeesefpele cetueeme
Total of (A)
(S) kee pees[
B) Others
(yeer) Deve
i) Profit on sale of Investments i) efveJesMe keer efyeeer hej ueeYe- heefjhekeJelee kes
"Held to Maturity"
jKes iees
Opening Balance
DeLe Mes<e
Add: Transfer from Profit and Loss account
pees[s : ueeYe Je neefve Keeles mes DeblejCe
ii)
efJeosMeer cege heevlejCe Deejef#ele

eejbefYeke Mes<e
pees[W/(IeeSb)- Je<e& kes oewjeve meceeeespeve
(efveJeue)
iii) eejbefYeke
Mes<e efJeMes<e Deejef#ele-kejsvmeer mJewhe

ueeYe SJeb neefve Keeles mes/(kees) DeblejCe
kegue
kegue (yeer)
pees[ (II)
ii) Foreign Currency Translation Reserve

Opening Balance
Add/ (Less) : Adjustments during the
year (Net)
iii) Special Reserve - Currency Swaps
Opening Balance
Add/(Less):Transfer to /(from) Profit and
Loss Account
Total
Total of (B)
TOTAL (II)
130
(000s es[s
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
30,000,000
15,000,000
5,263,526
5,263,526
5,263,526
5,263,526
5,251,755
5,251,753
7,391
5,259,146
7,393
5,259,146
35,251,686
4,500,000
39,751,686
27,251,686
8,000,000
35,251,686
17,102,902
0
0
2,816,716
17,630,984
0
0
528,082
14,286,186
17,102,902
7,903,093
379,149
8,282,242
2,210,514
5,692,579
7,903,093
6,410,560
(2,858,843)
1,985,207
4,425,353
3,551,717
6,410,560
60,598
(10,566)
69,859
(9,261)
50,032
11,883,991
26,170,176
60,598
14,374,251
31,477,153

Devegmeteer - 2 : Deejef#eefleeeb Deewj DeefOeMes<e (peejer)
SCHEDULE - 2 : RESERVES & SURPLUS (contd.)
III. Mesej
III. Share Premium :
IV.
eerefceece
DeLe Mes<e
Opening Balance
pees[s : peyle MesejeW kee efJeueesheve
Add: On forfeited shares annulled
pees[ (III)
TOTAL (III)
jepemJe Deewj Deve Deejef#eefleeeB

i)
i)
V.
jepemJe Deejef#eefleeeB
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
18,455,795
18,455,795
18,455,796
18,455,795
42,921,699
32,147,113
6,714,811
10,774,586
(23,018)
49,613,492
42,921,699
IV. Revenue and Other Reserves :

i)
Revenue Reserve :
eejbefYeke Mes<e
Opening Balance
pees[s : ueeYe-neefve efJeefveeespeve mes Debleefjle
Add: Transfer from Profit & Loss

Appropriations
pees[s : hegvecet&ueebkeve Deejef#ele mes Debleefjle
Add / (Less): Adjustments

(Refer note below)*
Ghe-pees[ IV(i)
Sub-total of IV(i)
Deeekej DeefOeefveece, 1961 keer Oeeje 36(1)(viii)

kes Debleie&le efJeMes<e Deejef#ele
(000s es[s
ii) Special Reserve u/s Sec 36(1)(viii) of

Income Tax Act, 1961
DeLeMes<e
Opening Balance
3,200,000
1,700,000
pees[s : Je<e& kes oewjeve heefjJeOe&ve
Add: Additions during the year
2,000,000
1,500,000
Ghe pees[ IV(ii)
Sub-total of IV(ii)
5,200,000
3,200,000
pees[ (IV)
TOTAL (IV)
54,813,492
46,121,699
139,191,150
131,306,332
mecesefkele ueeYe-neefve Keeles ceW Mes<e

pees[ (I mes V)
V. Balance in Consolidated Profit and

Loss Account
TOTAL (I TO V)
* vees : meceeeespeve efJeosMeer MeeKeeDeeW mes mebyebefOele Deebke[eW kes eLee efoveebke 31 ceee& kees eeefuele efJeefvecee oj hej heefjJele&ve kes keejCe efkeS ieS nQ~
* Note : The adjustments are on account of conversion of figures relating to foreign branches at the rates of exchange prevailing
as at 31st March.
Devegmeteer - 2S : DeuhemebKeke efnle
SCHEDULE - 2A : MINORITIES INTEREST
Gme leejerKe kees DeuhemebKeke efnle peye cetue kebheveermeneeke kebheveer mebyebOe DeefmlelJe ceW Deeee
Minority interest at the date on which the parentsubsidiary relationship came into existence
hejJeleea Je=ef / (Ie)

legueve he$e keer leejerKe kees DeuhemebKeke efnle
186,220
186,220
Subsequent increase / (decrease)
3,006,031
839,435
Minority interest on the date of Balance sheet
3,192,251
1,025,655
131

Devegmeteer - 3 : peceejeefMeeeB
S. I. ceebie pecee
i) yeQkeeW mes
ii) Deve mes
pees[ (I)
II. yeele yeQke pecee
III. ceereeoer pecee
i) yewkeeW mes
ii) Deve mes
pees[ (III)
pees[ S (I, II, III)
yeer. i) Yeejle ceW MeeKeeDeeW keer peceejeefMeeeB
ii) Yeejle kes yeenj MeeKeeDeeW keer peceejeefMeeeB
pees[ (yeer)
SCHEDULE - 3 : DEPOSITS
Devegmeteer - 4 : GOeej
I. Yeejle ceW GOeej
i) Yeejleere efjpeJe& yeQke
ii) Deve yeQke
De) efej I hetbpeer (DeeF&.heer.[er.DeeF&.)
ye) Dehej efej II hetbpeer
ke) eefleYetefle jefnle iewj heefjJele&veere ceeseveere
yebOehe$e
(efej II hetbpeer kes efueS ieewCe $e+Ce)
[) pees[
kegue (ii)
iii) Deve mebmLeeSb Deewj DeefYekejCe
De) efej I hetbpeer DeeF&.heer.[er.DeeF&.
ke) eefleYetefle jefnle iewj heefjJele&veere ceeseveere
yebOehe$e
(efej II hetbpeer kes efueS ieewCe $e+Ce)
[) Deve
kegue (iii)
kegue (I)
II. Yeejle kes yeenj mes GOeej
De) (efej I hetbpeer DeeF&.heer.[er.DeeF&.)
ke) Deve
kegue (II)
kegue (I, II)
eefleYetle GOeej Gheeg&e ceW Meeefceue
SCHEDULE - 4 : BORROWINGS
A. I.
(000s es[s
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
3,003,794
2,772,382
Demand Deposits :
i)
From Banks
ii) From Others
155,832,378
123,413,061
TOTAL (I)
158,836,172
126,185,443
481,302,744
382,299,865
II. Savings Bank Deposits

III. Term Deposits :
i)
B. i)
From Banks
119,495,543
75,966,281
ii) From Others
1,544,447,647
1,317,315,105
TOTAL (III)
1,663,943,190
1,393,281,386
TOTAL A (I, II, III)
2,304,082,106
1,901,766,694
Deposits of branches in India
1,965,012,021
1,594,638,225
ii) Deposits of branches outside India

TOTAL (B)
I.
Borrowings in India :
i) Reserve Bank of India
ii) Other Banks
a. Tier I Capital (I.P.D.I.)
Redeemable Bonds
d. Others
Total (ii)
339,070,085
307,128,469
2,304,082,106
1,901,766,694
4,825,000
825,000
1,103,000
4,467,000
1,045,000
1,203,000
917,801
7,670,801
6,715,000
iii) Other Institutions and Agencies

8,975,000
6,083,000
31,495,000
11,275,000
Redeemable Bonds
21,397,000
21,297,000
d. Others
59,982,266
37,599,352
Total (iii)
121,849,266
76,254,352
Total (I)
129,520,067
82,969,352
3,811,399
4,308,846
10,772,970
12,183,193
c. Others
79,894,519
57,326,482
II. Borrowings outside India

a. Tier I Capital (I.P.D.I.)
Total (II)
Total (I, II)
Secured borrowings included in above
132
94,478,888
73,818,521
223,998,955
156,787,873

(000s es[s
Devegmeteer - 5 : Deve oseleeSb Deewj eeJeOeeve
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
11,754,056
10,396,288
SCHEDULE - 5 : OTHER LIABILITIES

AND PROVISIONS
I.
mebose efyeue
I.
II.
Deeblej keeee&uee meceeeespeve - (Meg)
II. Inter-office adjustments (net)
7,170,146
III.
eesodYetle yeepe
III. Interest Accrued
7,316,562
7,145,743
IV.
IV. Deferred Tax liability
5,743,200
3,096,900
V.
Deve
V. Others
60,631,220
46,788,895
pees[
TOTAL
92,615,184
67,427,826
6,626,220
4,669,222
149,890,070
85,037,628
63,333
44,000
Devegmeteer - 6 : vekeoer Deewj Yeejleere

efj]peJe& yeQke ceW Mes<e
Bills Payable
SCHEDULE - 6 : CASH AND BALANCES WITH

RESERVE BANK OF INDIA
I.
I. Cash in hand
neLe ceW vekeoer
(FmeceW efJeosMeer kejWmeer vees Deewj mJeCe& meefcceefuele nQ~) (including foreign currency notes & Gold)
II.
Yeejleere efj]peJe& yeQke ceW Mes<e

i)
eeuet Keeles ceW
i)
ii)
Deve KeeleeW ceW
ii) In Other Accounts

TOTAL (II)
149,953,403
85,081,628
pees[ (I, II)
TOTAL (I, II)
156,579,623
89,750,850
Yeejle ceW
i)
ii)
II.
In Current Account
pees[ (II)
Devegmeteer - 7 : yeQkees ceW Mes<e Deewj ceebie leLee Deuhe

metevee hej eehe Oeve
I.
II. Balances with Reserve Bank of India :
yeQke ces Mes<e
SCHEDULE - 7 : BALANCES WITH BANKS & MONEY

AT CALL & SHORT NOTICE
I.
In India :
i)
Balances with Banks
ke) eeuet KeeleeW ceW
a) in Current Accounts
Ke) Deve pecee KeeleeW ceW
b) in Other Deposit Accounts
ceebie hej Deewj Deuhe metevee hej eehe Oeve
4,509,680
3,733,081
55,318,610
22,459,664
ii) Money at call and short notice
ke) yewkeeW kes meeLe
a) With Banks
Ke) Deve mebmLeeDeeW ceW
b) With Other Institutions
19,486,920
pees[ (I)
TOTAL (I)
79,315,210
26,192,745
5,952,060
1,516,925
Yeejle kes yeenj
II. Outside India :
i)
eeuet KeeleeW ceW
i)
ii)
Deve pecee KeeleeW ceW
ii) In Other Deposit Accounts
46,164,704
59,968,661
iii)
ceebie hej Deewj Deuhe metevee hej eehe Oeve
iii) Money at call and short notice
26,479,145
41,470,557
pees[ (II)
TOTAL (II)
78,595,909
102,956,143
pees[ (I, II)
TOTAL (I, II)
157,911,119
129,148,888
In Current Accounts
133

Devegmeteer - 8 : efveJesMe
I.
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
570,640,020
425,991,130
4,482,763
5,833,341
SCHEDULE - 8 : INVESTMENTS
I.
Investments in India :
i)
mejkeejer eefleYetefleeeW ceW
i)
ii)
Deve Devegceesefole eefleYetefleeeW ceW
ii) Other approved Securities
iii)
MesejeW ceW
iii) Shares
10,722,479
3,926,706
iv)
ef[yeWejeW Deewj yebOehe$eeW ceW
iv) Debentures and Bonds
23,065,599
28,535,372
v)
meneesieer mebmLeeDees ceW efveJesMe
v) Investment in Associates
4,232,886
3,913,976
vi)
Deve (eterDeeF&/cetegDeue Heb[ kes etefve,

keceefMe&Deue heshej Deeefo
vi) Others (Units of UTI / Mutual Funds,

Commercial papers etc)
17,440,165
11,502,501
630,583,912
479,703,026
27,512,613
17,032,936
pees[ (I)
II.
(000s es[s
TOTAL (I)
Yeejle kes yeenj efveJesMe
II. Investments outside India :
i)
mejkeejer eefleYetefleeeW ceW

(mLeeveere eeefOekejCeeW meefnle)
i)
ii)
ef[yeWej Deewj yeeB[
ii) Debentures & Bonds
363,660
100,684
iii)
Deveg<ebieer ceW leLee efJeosMe ceW mebege Gece
iii) In subsidiaries & Joint venture Abroad
330,676
319,219
iv)
Deve efveJesMe
iv) Other Investments
22,336,057
31,562,243
pees[ (II)
TOTAL (II)
50,543,006
49,015,082
pees[ (I, II)
TOTAL (I, II)
681,126,918
528,718,108
634,881,382
481,126,410
4,297,470
1,423,384
630,583,912
479,703,026
55,135,418
54,700,258
4,592,412
5,685,176
50,543,006
49,015,082
III.
IV.
(including local authorities)
III. Investments in India :
i)
efveJesMeeW kee mekeue cetue
i)
ii)
cetueeme kes efueS kegue eeJeOeeve
ii) Aggregate provisions for depreciation
iii)
Meg efveJesMe
iii) Net Investments
Yeejle kes yeenj efveJesMe
Gross value of Investments
IV. Investments outside India :
i)
eqveJesMeeW kee mekeue cetue
i)
ii)
cetueeme kes efueS kegue eeJeOeeve
ii) Aggregate provisions for depreciation
iii)
Meg efveJesMe
iii) Net Investments
Gross value of Investments
134

ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
Bills Purchased and Discounted
254,747,317
181,623,214
Devegmeteer - 9 : Deefece
SCHEDULE - 9 : ADVANCES
S. i)
A. i)
eerle Deewj yeeke=le efyeue
(000s es[s
ii)
veieo GOeej, DeesJej[êHe Deewj ceebie hej eeflemebose

$e+Ce
ii) Cash Credits, Overdrafts and Loans

repayable on demand
710,607,593
644,244,175
iii)
ceereeoer $e+Ce
iii) Term Loans
724,955,201
607,358,729
1,690,310,111
1,433,226,118
1,043,784,338
930,827,408
pees[ (S)
TOTAL (A)
yeer. DeefeceeW kee efJeJejCe
B. Particulars of Advances :
i)
cetle& DeefmleeeW eje eefleYetle (FmeceW yener $e+CeeW hej

Deefece Meeefceue nQ)
i)
ii)
yeQke/mejkeejer eleeYetefleeeW eje megjef#ele
ii) Covered by Bank/Government

Guarantees
276,692,021
178,430,031
iii)
DeeefleYetle
iii) Unsecured
369,833,752
323,968,679
1,690,310,111
1,433,226,118
429,288,969
375,450,654
150,675,520
118,380,167
pees[ (yeer)
TOTAL (B)
meer. DeefeceeW kee #es$eJeej JeieeakejCe

I.
Yeejle ceW Deefece
C. Sectoral Classification of Advances :

I.
Advances in India
i)
eeLeefcekelee eehle #es$e
i)
ii)
meeJe&peefveke #es$e
ii) Public Sector
iii)
yeQke
iii) Banks
16,840,360
1,451,103
iv)
Deve
iv) Others
729,616,015
641,646,011
1,326,420,864
1,136,927,935
91,130,871
58,817,474
a) Bills Purchased and Discounted
86,075,400
53,358,798
Ke) meecetefnke $e+Ce
b) Syndicated Loans
73,559,029
73,466,467
ie)
c) Others
113,123,947
110,655,444
363,889,247
296,298,183
1,690,310,111
1,433,226,118
pees[ (meer-I)
II.
Secured by tangible assets (includes

advances against Book Debts)
Priority Sector
TOTAL (C-I)
Yeejle kes yeenj Deefece
II. Advances outside India :
i)
yeQkeeW eje ose
i)
ii)
Deve eje ose
ii) Due from others
ke)
eerle Deewj yeeke=le efyeue
Deve
Due from Banks
pees[ (meer-II)
TOTAL (C-II)
pees[ (meer-I, meer-II)
TOTAL (C - I, C-II)
135

(000s es[s
ieS nQ Omitted)
eLee As at
31-03-2010
. (Rs.)
eLee As at
31-03-2009
. (Rs.)
5,895,789
1,073,973
69,309
6,900,453
19,753,966
5,482,898
412,891
0
5,895,789
19,753,966
7,263,928
19,390,491
4,257,347
21,392,408
10,560,408
1,622,048
406,750
11,775,706
8,027,861
3,747,845
650,830
23,789,166
9,430,494
1,440,849
310,935
10,560,408
7,443,911
3,116,497
1,104,541
25,613,446
Devegmeteer - 10 : Deeue Deefmleeeb

I. heefjmej
DeLeMes<e ueeiele hej
Je<e& kes oewjeve heefjJeOe&ve / meceeeespeve
IeeSb - Je<e& kes oewjeve keewefleeeB/meceeeespeve
Ghe-pees[
Fme leejerKe kees hegvecet&ueve heefjJeOe&ve kes keejCe
hegvecet&ueve Deejef#eleeW ces pecee
IeeSb : Fme leejerKe kees cetueeme (hegvecet&ueve
kes keejCe .5467781 meefnle iele Je<e& kes
. 2651065)
pees[ (I)
II. Deve Deeue Deefmleeeb
(FmeceW Heveeaej Deewj efHekemeej meefcceefuele nQ)
DeLeMes<e ueeiele hej
Je<e& kes oewjeve heefjJeOe&ve / meceeeespeve
IeeSb - Je<e& kes oewjeve keewefleeeB/meceeeespeve
Ghe-pees[
IeeSb : Fme leejerKe kees cetueeme
pees[ (II)
III. efvecee&CeeOeerve hetbpeeriele keee&
pees[ (I, II, III)
Devegmeteer - 11 : Deeue Deeefmleeeb
I. Deeblej keeee&uee meceeeespeve
II. eesotYetle yeepe
III. Deefece he mes eoe kej/eesle hej keee ieee kej
IV. uesKeve meeceeer Deewj meche
V. DeemLeefiele kej Deefmleeeb
VI. Deve
pees[
SCHEDULE - 10 : FIXED ASSETS

I. PREMISES :
Additions /Adjustments during the year
Less: Deductions/ Adjustments during the year
Sub-total
Addition to date on account of revaluation
credited to revaluation reserve
5,554,206
Interest Accrued
Tax paid in advance/tax deducted at source
Stationery and Stamps
Deferred Tax Assets
Others
TOTAL
13,525,405
27,650,341
51,135
167,994
17,226,980
58,621,855
11,919,565
21,678,388
52,048
19,278
17,892,631
57,116,116
Devegmeteer - 12 : Deekeefmceke oseleeSb

I. yeQke kes efJe oeJes efpevnW $e+Ce kes he ceW
mJeerkeej veneR efkeee ieee nw
II. DebMele: eoe efveJesMeeW kes efueS oseleeSb
III. yekeeee Jeeeoe efJeefvecee mebefJeoeDeeW kes keejCe
oseleeSb
IV. mebIekeeW keer Deesj mes oer ieF& ieejbefeeB
a) Yeejle ceW
b) Yeejle kes yeenj
V. mekeej, he=ebkeve Deewj Deve oeefelJe
SCHEDULE - 12 : CONTINGENT LIABILITIES

I. Claims against the Bank not acknowledged
as debts
5,004,171
3,889,015
3,200
673,103,889
3,200
652,382,425
158,120,186
46,924,062
165,738,821
111,133,432
39,315,165
151,113,363
300,544,560
2,130,258
264,424,242
778,406
1,351,569,147
1,223,039,248
VI.
VII.
yeepe oj keer Deouee-yeoueer

Deve ceoW efpevekes efueS yeQke Deekeefmceke he
ces osveoej nw
pees[
Less : Depreciation to date (including

Rs.5467781 on account of revaluation Previous year Rs.2651065)
TOTAL (I)
II. OTHER FIXED ASSETS :
(including Furniture and Fixtures)
Additions /Adjustments during the year
Less: Deductions/ Adjustments during the year
Sub-total
Less: Depreciation to date
TOTAL (II)
III. CAPITAL WORK IN PROGRESS
TOTAL (I, II, III)
SCHEDULE - 11 : OTHER ASSETS
I. Inter Office Adjustment
II.
III.
IV.
V.
VI.
II. Liability for partly paid Investments

III. Liability on account of outstanding forward
exchange contracts
IV. Guarantees given on behalf of Constituents:
a) In India
b) Outside India
V. Acceptances, endorsements and other
obligations
VI. Interest Rate Swaps
VII. Other items for which the Bank is
contingently liable
TOTAL
136

SCHEDULES TO THE CONSOLIDATED PROFIT AND LOSS ACCOUNT
(000s es[s
Je<ee&le For the
Je<ee&le For the
Year ended
31-03-2010
. (Rs.)
Year ended
31-03-2009
. (Rs.)
Devegmeteer - 13 : Deekeefmceke oseleeSb

DeefeceeW/efJeefvecee he$eeW hej yeepe/yee
I
II efveJesMeeW hej Deee
III. Yeejleere efjpeJe& yeQke kes Mes<eeW Deewj Deve Devlej-yeQke
efveefOeeeW hej yeepe
IV. Deve
pees[
SCHEDULE - 13 : INTEREST AND DIVIDENDS EARNED

I. Interest/Discount on advances/bills
131,695,900
II. Income on Investments
44,897,567
III. Interest on balances with Reserve Bank
of India and other inter-bank funds
2,615,989
Devegmeteer - 14 : Deve Deee

keceerMeve, efJeefvecee Deewj oueeueer
I
II efveJesMeeW kes efJeee hej ueeYe-efveJeue
III Yetefce, YeJeveeW Deewj Deve DeefmleeeW kes efJeee hej
ueeYe-efveJeue
IV efJeefvecee mebJeJenejeW hej ueeYe-efveJeue
V. meneesieer mebmLeeSb/kebheefveeeb Deewj/ee mebege GheeceeW hej
ueeYeebMe Deeefo kes he ceW Deefpe&le Deee
SCHEDULE - 14 : OTHER INCOME

I. Commission, exchange and brokerage
II. Profit on sale of Investments - net
III. Profit on sale of land, buildings and
other assets - net
VI
efJeefJeOe Deee
]pees[
Devegmeteer - 15 : Jee efkeee ieee yeepe

peceejeefMeeeW hej yeepe
I
II Yeejleere efj]peJe& yeQke/Deblej yeQke GOeejeW hej yeepe
III
ieewCe $e+Ce, DeeF&DeejSme Deeefo hej yeepe

]pees[
Devegmeteer - 16 : heefjeeueveiele Jee

I. ]kece&eeefjeeW kees Yegieleeve Deewj Gvekes efueS eeJeOeeve
efkejeee, kej Deewj efyepeueer
cegCe Deewj uesKeve meeceeer
efJe%eeheve Deewj eeej
yeQke keer mecheefe hej cetueeme
efveosMekeeW keer Heerme, Yees Deewj Jee
uesKee hejer#ekeeW keer Heerme Deewj Jee
(MeeKee uesKee hejer#ekeeW meefnle)
VIII. efJeefOe eYeej
IX. [ekeJee, leej, sueerHeesve Deeefo
X cejccele Deewj jKe-jKeeJe
XI. yeercee
XII. Deve Jee
pees[
II.
III
IV.
V.
VI.
VII
IV. Others
TOTAL
IV. Profit on exchange transactions - net

V. Income Earned by way of dividend etc.
on subsidiaries/ companies and /or
joint ventures
VI. Miscellaneous Income
TOTAL
SCHEDULE - 15 : INTEREST EXPENDED
I. Interest on Deposits
II. Interest on Reserve Bank of India /
inter-bank borrowings
III. Interest on Subordinate Debts, IRS etc.
TOTAL
SCHEDULE - 16 : OPERATING EXPENSES
I. Payments to and provisions for
employees
II. Rent, Taxes and Lighting
III. Printing and Stationery
IV. Advertisement and Publicity
V. Depreciation on Bank's property
VI. Directors' fees, allowances and expenses
VII. Auditors' fees and expenses (includes for
branch auditors)
VIII. Law Charges
IX. Postage, Telegrams, Telephones, etc.
X. Repairs and Maintenance
XI. Insurance
XII. Other Expenditure
TOTAL
ieS nQ Omitted)
125,859,765
33,742,290
753,034
179,962,490
3,888,825
674,235
164,165,115
11,002,929
5,993,586
10,938,711
7,461,431
957
3,734,261
31
6,261,071
117,692
5,157,211
26,006,635
66,280
6,037,902
30,765,426
108,533,480
5,556,981
98,080,582
5,326,700
7,542,214
121,632,675
5,393,607
108,800,889
23,087,487
19,537,524
2,462,568
389,687
525,124
1,099,592
12,587
326,599
2,244,802
398,077
337,419
718,237
15,826
302,332
105,145
336,110
446,305
1,593,642
6,801,838
37,186,684
136,321
167,275
402,624
1,350,909
5,843,737
31,455,083
Devegmeteer - 16S : meneesieer mebmLeeDeeW ceW Depe&ve/neefve kee DebMe SCHEDULE - 16 A : SHARE OF EARNINGS/LOSSES IN ASSOCIATES
I. Regional Rural Banks (RRBs)
394,054
494,053
I. #es$eere eeceerCe yeQke (DeejDeejyeer)
II.
Others
64,216
250,529
II. Deve
TOTAL
458,270
744,582
]pees[
137
Devegmeteer - 17 :
SCHEDULE 17:
cenlJeHetCe& uesKee veerefleeeB
SIGNIFICANT ACCOUNTING POLICIES

1.
1. uesKeebkeve Heefle SJeb meceskeve Heefeee
ACCOUNTING CONVENTION & CONSOLIDATION

PROCEDURE:
1.1 mebueive mecesefkele efJelleere efJeJejCe Heeefuele efJeeejOeeje Deewj peejer HejbHeje kes
Devegmeej leweej efkeS ieS nQ Deewj Jen Yeejleere keeee&ueeeW/MeeKeeDeesb kes mebyebOe
ceW Yeejle Deewj efJeosMeer keeee&ueeeW/MeeKeeDeesb kes mebyebOe ceW Yeejle Deewj efJeosMeer
keeee&ueeeW/MeeKeeDeesb kes mebyebOe ceW efYevve-efYevve osMeeW ceW meeceevele: DeHeveeeer
pee jner HeLee leLee meebefJeefOeke GHeyevOeeW kes DevegHe nw peye leke efke DeveLee
JeJemLee ve keer ieF& nes~
1.1 The accompanying Consolidated Financial Statements

(CFS) have been prepared by following the going concern
concept, generally on a historical cost basis and conform
to the statutory provisions and practices prevailing in India
in respect of Indian Offices/Branches and respective
foreign countries in respect of Foreign Offices/Branches,
except as otherwise stated.
1.2 efJelleere efJeJejCe kees leweej kejves ceW en DeeJeMeke neslee nw efke efJelleere
efJeJejCeer keer efleefLe kees efjHees& efkeS ieS Deeefmle leLee oseleeDeesb ceW megefJeeeefjle
DevegceeveeW leLee OeejCee kees HeyebOeve Hetje kejW~ HeyebOeve en efJeMJeeme kejlee nw
efke efJelleere efJeJejefCeeeW kees leweej kejves ceW GHeeesie efkeS ieS Devegceeve
eLeesefele leLee "erke nQ~
1.2 The preparation of financial statements requires the

management to make estimates and assumptions
considered in the reported amount of assets and liabilities
(including contingent liabilities) as of date of the financial
statements and the reported income and expenses for the
reporting period. Management believes that the estimates
used in the preparation of the financial statements are
prudent and reasonable.
1.3 mecesefkele efJelleere efJeJejCeer (meerSHeSme) keer leweejer leLee Hemlegefle ceW GHeeesie
keer ieF& yeQke (cetue peveke) keer uesKeeke=le veerefleeeW leLee JeJenejeW mes en
HeoefMe&le neslee nw efke Yeejleere meveoer uesKeekeej mebmLeeve (DeeF&meerSDeeF&)
eje peejer mecesefkele efJelleere efJeJejefCeeeB Keelee ceeveke 21 kes DevegHe
leLee Yeejleere efj]peJe& yeQke eje peejer efoMeeefveoxMeeW leLee Yeejle ceW meeceeveleee
mJeerkeee& uesKee efmeeleeW kes DevegHe nQ~
1.3 The accounting policies and practices of the Bank (parent)

used in the preparation and presentation of the
Consolidated Financial Statement (CFS) reflect the
banking industry practices, conform to the generally
accepted accounting principles in India and the guidelines
issued by the Reserve Bank of India and in accordance
with Accounting Standard 21 Consolidated Financial
Statements, issued by the Institute of Chartered
Accountants of India. (ICAI).
1.4 cetue yeQke SJeb Fmekeer meneeke kebHeefveeeW keer efJelleere efJeJejefCeeeW kees Deeblej
mecetn uesve-osve Deewj iewj Gieenerke=le ueeYe-neefve kee efJeueesHeve kejkes SJeb Ske
meceeve uesKee veerefleeeW kes meceHelee mLeeefHele kejves kes efueS peneB keneR pejer
ngDee, DeeJeMeke meceeeespeve kejkes DeeefmleeeW, oseleeDeesb Deee SJeb JeeeW
pewmeer ceoW Ske meeLe pees[kej Hebefe oj Hebefe DeeOeej Hej meefcceefuele efkeee
ieee nw~ efJeosMeer Deveg<ebefieeeW/meneekeeW kees es[kej peneB efJelleere efJeJejefCeeeB
mLeeefvee efJeefveeeceke DeeJeMekeleeDeesb/DeeF&SHeDeejSme Hej DeeOeeefjle leweej
keer peeleer nQ, Fmekee HeYeeJe mecesefkele efJelleere efJeJejCeer ceW veneR efoee ieee nw
keeeWefke en efveMeeelceke veneR nw~ meneeke kebHeefveeeW kes efJelleere efJeJejCeeW
kees Gvekes cetue yeQke keer lejn Gmeer efleefLe ceW eLee 31 ceee&, 2010 keer efmLeefle
kes Devegmeej leweej efkeee ieee nw~
1.4 The financial statements of the parent bank and its

subsidiaries are combined on a line by line basis by adding
together like items of assets, liabilities, income and
expenses after eliminating intra-group transactions,
unrealised profit/loss and making necessary adjustments
wherever required to conform to uniform accounting
policies except in case of overseas subsidiaries/
associates, where, the financial statements are prepared
based on local regulatory requirements/ IFRS. Impact of
the same is not given in Consolidated Financial Statements
as the same is not ascertainable and is also not material.
The financial statements of the subsidiaries are drawn
upto the same reporting date as that of parent i.e. 31st
March 2010.
1.5 mecesefkele efJelleere efJeJejCe Devleie&le meneeke kebHeefveeeW keer efveJeue FefkeJeer
ceW DeuHemebKeke Mesej OeejkeeW kes MesejeW kes He ceW ueIegefnle peg[e nw~
1.5 Minority interest in the Consolidated Financial Statement

consists of the share of the minority shareholders in the
net equity of the subsidiaries.
1.6 Fbmereg Dee@]He ee&[& SkeeGbW Dee@]He Fbef[ee (DeeF&meerSDeeF&) eje peejer
uesKeebkeve ceeveke-23, mecesefkele efJelleere efJeJejefCeeeW ceW meneesieer kebHeefveeeW
ceW uesKeebkeve keb DevegHe FefkeJeer HeCeeueer kes Debleie&le meneesieer kebHeefveeeW ceW
efveJesMe kee uesKeebkeve efkeee peelee nw~
1.6 Accounting for Investment in associate companies is done

under Equity method in accordance with Accounting
Standard 23, Accounting for Investment in Associates in
Consolidated Financial Statements, issued by the Institute
of Chartered Accountants of India (ICAI).
138
1.7 Deveg<ebefieeeW ceW Fmekes efveJesMe kes cetue HecegKe keer ueeiele leLee Deveg<ebefieeeW kes
FefkeJeer kes cetue HecegKe kes Yeeie kes yeere Deblej keer meeKe/Hetbpeer Deejef#ele kes
He ceW Heneevee peelee nQ~ ieg[efJeue, eefo nw lees Gmes Heneeves peeves Hej lelkeeue
yee Keeles efueKee peelee nw~
1.7 The difference between cost to the parent of its investment

in the subsidiaries and parents portion of the equity of the
subsidiaries is recognised as goodwill/capital reserve.
Goodwill if any, is written off immediately on its
recognition.
2. efJeosMeer cege efJeefvecee mes mebye uesve-osve
2.
Accounting for transactions involving foreign exchange is

done in accordance with Accounting Standard (AS) 11,
The Effect of Changes in Foreign Exchange Rates issued
by the Institute of Chartered Accountants of India.
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer efJeosMeer efJeefvecee ojeW ceW
HeYeeJeer HeefjJele&veeW uesKee ceeveke (SSme) kes DevegHe efJeosMeer efJeefvecee
DeeJesef<le uesve-osve nsleg uesKeekejCe~
2.1 meceekeefuele efJeosMeer HeefjeeueveeW kes mebyebOe ceW mHe<erkejCe
TRANSACTIONS INVOLVING FOREIGN EXCHANGE:
2.1 Translation in respect of Integral Foreign operations:
ke. efJeosMeer cege ceW mebJeJenej kejves Jeeueer Yeejleere MeeKeeDeesb kees meceekeefuele
efJeosMeer Heefjeeueve kes He ceW Jeieeake=le efkeee ieee nw Deewj Fve MeeKeeDeesb ceW
efJeosMeer efJeefvecee mebJeJenejeW kees mebJeJenej keer efleefLe Hej efJeeceeve oj Hej
efjkee[& efkeee ieee nw~
a)
Indian branches having foreign currency transactions

have been classified as integral foreign operations
and foreign exchange transactions at these branches
have been recorded at the rates prevailing on the
date of the transaction.
Ke. ceewefke efJeosMeer cege keer Deeefmleee SJeb oseleeDeesb kee cetue nj Je<e& kes Deble ceW
Hes[eF& eje DeefOemetefele ojeW kes Devegmeej Deebkee ieee nw Deewj iewj-ceewefke
ceoeW kees mebJeJenej keer efleefLe Hej efJeeceeve oj Hej Deebkee/mHe< efkeee ieee
nw~
b)
Monetary Foreign currency assets and liabilities are

translated at the closing rates notified by Foreign
Exchange Dealers Association of India (FEDAI) at
the year end and non-monetary items are translated
at the rates prevailing on the transaction date.
ie.
c)
Acceptances, endorsements, other obligations and

guarantees in foreign currencies are carried at the
closing rates notified by FEDAI at the year end.
Exchange differences arising on settlement and
translation of monetary items at the end of the
financial year are recognised as income or expense
in the period in which they arise.
efJeosMeer cege ceW mekeej, He=<"ebkeve leLee oeefelJe SJeb ieejbefeeb Je<e& meceeefHle ceW
Hes[eF& eje DeefOemetefele mebJejCe ojeW Hej Debefkele keer ieF& nw~ efveHeeve kes
mecee GlHevve nesves Jeeues efJeefvecee DeblejeW Deewj efJelleere Je<e& keer meceeefHle Hej
ceewefke ceoeW kes mHe<erkejCe kees efpeme DeJeefOe mes Jen mebyebefOele nw Gme DeJeefOe
kes efueS Deee DeLeJee Jee kes He ceW ceevee ieee nw~
2.2 meceekeueve jefnle efJeosMeer HeefjeeueveeW kes mebyebOe ceW mHe<erkejCe
2.2 Translation in
operations:
efJeosMeer MeeKeeDeesb kees meceekeueve jefnle efJeosMeer HeefjeeueveeW kes He ceW Jeieeake=le
efkeee ieee nw Deewj Gvekes efJelleere efJeJejCeHe$eeW kees efvecveevegmeej mHe< efkeee
peelee nw :
ke. DeeefmleeeW Deewj oseleeDeesb (ceewefke Deewj iewj-ceewefke kes meeLe meeLe Deekeefmceke
oseleeDeesb) kees Je<e& keer meceeefHle Hej Yeejleere efJeosMeer cege JeeHeejer mebIe
(Hes[eF&) eje DeefOemetefele mebJejCe ojeW kes DeeOeej Hej Deebkee/meH< efkeee
peelee nw~
meYeer HeefjCeeceer efJeefvecee DeblejeW kees mebyebefOele efJeosMeer MeeKeeDeesb ceW efveJeue
efveJesMeeW kes efveHeeve leke Ske Deueie Keeles efJeosMeer cege mHe<erkejCe efjpeJe& ceW
mebefele efkeee peelee nw~
2.3 Jeeeoe efJeefvecee mebefJeoeSb :
of
Non-Integral
Foreign
Foreign branches are classified as non-integral foreign

operations and their financial statements are translated as
follows:
Ke. Deee Deewj JeeeW kees mebyebefOele efleceener keer meceeefHle Hej Hes[eF& eje metefele
efleceener Deewmeleve uesKeeyeboer oj Hej mHe< efkeee peelee nw~
ie.
respect
a)
Assets and Liabilities (both monetary and nonmonetary as well as contingent liabilities) are
translated at the closing rates notified by FEDAI at
the year end.
b)
Income and expenses are translated at the quarterly

average closing rates notified by FEDAI at the end of
respective quarter.
c)
All resulting exchange differences are accumulated

in a separate account Foreign Currency Translation
Reserve till the disposal of the net investments in the
respective foreign branches.
2.3 Forward Exchange Contracts:
Hes[eF& kes efoMeeefveoxMeeW kes Devegmeej SJeb SSme-II kes Devegmeej Heleske cege ceW
yekeeee Jeeoe efJeefvecee mebefJeoeDeesb kees mebefJeoe keer DeJeefMe< HeefjHekeJelee kes efueS
legueveHe$e keer leejerKe Hej leovegHeer Jeeoe ojeW Hej Hegvecet&ueebefkele efkeee peelee
139
In accordance with the guidelines of FEDAI and the

provisions of AS-11, outstanding forward exchange
contracts in each currency are revalued at the Balance
Sheet date at the corresponding forward rates for the
nw~ Hegvecet&ueebefkele jeefMe SJeb mebefJeoe jeefMe kes yeere efYevvelee kees pewmeer efmLeefle
nes, Gmekes Devegmeej ueeYe DeLeJee neefve kes He ceW ceeve efkeee peelee nw~
residual maturity of the contract. The difference between

revalued amount and the contracted amount is recognized
as profit or loss, as the case may be.
cege Jeeoe yeepeej ceW Kegueer efmLeefle kes efJeefvecee oj ceW HeefjJele&ve kes keejCe
HeeefHle/neefve kee efveHeeve owefveke DeeOeej Hej efJeefvecee meceeMeesOeve ie=n ceW
efkeee peelee nw Deewj Ssmeer HeeefHle/neefve kees ueeYe SJeb neefve Keeles ceW ceeve
efkeee peelee nw~
Gains/Losses on account of changes in exchange rates of

open position in currency futures trades are settled with
the exchange clearing house on daily basis and such
gains/losses are recognised in the Profit and Loss
account.
3. efveJesMe
3.
efveJesMe kee JeieeakejCe Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej
keejesyeej kes efueS jKes ieS esefCeeeW ceW efkeee peelee nw~ yeQefkebie efJeefvecee
DeefOeefveece, 1949 keer leermejer Devegmeteer kes Heece& S keer DeHes#eeDeesb kes DevegHe
Fvekee JeieeakejCe : mecetneW : mejkeejer HeefleYetefleeeb, Deve Devegceesefole
HeefleYetefleeeb, Mesej, ef[yeWej Deewj yevOeHe$e, meneeke kebHeefveeeW/mebegkele
GeceeW ceW efveJesMe Deewj Deve efveJesMe ceW efkeee peelee nw~
3.1 JeieeakejCe kee DeeOeej
INVESTMENTS:
Investments are classified under `Held to Maturity, Held
for Trading and Available for Sale categories as per
Reserve Bank of India (RBI) guidelines. In conformity with
the requirements in Form A of the Third Schedule to the
Banking Regulation Act, 1949, these are classified under
six groups Government Securities, Other Approved
Securities, Shares, Debentures and Bonds, Investments
in Subsidiaries/Joint Ventures and Other Investments.
3.1 Basis of classification:
efveJesMeeW kee JeieeakejCe meeceevele: Gmekeer Kejero kes mecee efkeee peelee nw :
Classification of an investment is normally done at the

time of its acquisition:
ke. HeefjHekeJelee kes efueS efveOee&efjle
a)
Ssmes efveJesMeeW kee mecetn efpevnW yeQke HeefjHekeJelee leke jKelee nw~
These comprise investments the Bank intends to

hold on to maturity.
Ke. keejesyeej kes efueS efveOee&efjle

b)
Ssmes HeefleYetefleeeb efpevnW cegKe He mes Kejero keer leejerKe mes 90 efoveeW
kes Deboj Hegve: efyeeer kes efueS jKee peelee nw, GvnW Fme Meer<e& kes Debleie&le
Jeieeake=le efkeee peelee nw~
ie.
Held to Maturity:
Investments acquired with the intention to trade within

90 days from the date of purchase are classified
under this head.
efyeeer kes efueS GHeueyOe
c)
Ssmes efveJesMe efpevekee JeieeakejCe HeefjHekeJelee kes efueS efveOee&efjle DeLeJee

keejesyeej kes efueS efveOee&efjle He ceW veneR efkeee nw, GvnW Fme Meer<e& ceW
jKee ieee nw~
3.2 cetueebkeve kee lejerkee :
efveJesMeeW kee cetueebkeve Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej
efkeee peelee nw~
ke. HeefjHekeJelee nsleg efveOee&jCe :
Fme esCeer kes lenle efveJesMeeW kees Gvekes DeefOeienCe ueeiele Hej efkeee ieee
nw, Fvekes DeefOeienCe Hej Yegieleeve keer ieF& Heerefceece keer jeefMe, eefo keesF&
nes lees, Gmes melele Depe&ve HeCeeueer GHeeesie kej HeefjHekeJelee keer Mes<e yeeer
DeJeefOe ceW HeefjMeesefOele efkeee ieee nw~ Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW
kes Devegmeej SeerSce HeefleYetefleeeW Hej Heerefceece kee HeefjMeesOeve Devegmeteer13-Deefpe&le yeepe efveJesMeeW Hej Deee ceW efkeee peelee nw~
Ke. keejesyeej kes efueS Oeeefjle/efyeeer kes efueS GHeueyOe :
Fme esCeer ceW HeefleYetefleeeW kes efmeHeJeej cetueebkeve efkeee ieee nw,
HeefleYetefleeeW keer cetueJe=ef/ cetue-eme kees Gvekes Jeiee&vegmeej pees[e/
Ieeee ieee nw Deewj efveJeue cetue-eme kees ueeYe Je neefve KeeleeW keer
ceeve HeefleeeW kes DevegHe ueieeee ieee nw peyeefke efveJeue cetueJe=ef
kees Oeeve ceW veneR efueee ieee nw~
Held for Trading:
Available for Sale:

Investments which are not classified either as Held
to Maturity or as Held for Trading are classified
under this head.
3.2 Method of valuation:
140
Investments are valued in accordance with the RBI

guidelines.
a)
Held to Maturity:
Investments included in this category are carried at
their acquisition cost. Premium, if any, paid on
acquisition is amortised using constant yield method
over the remaining period of maturity. In terms of RBI
directions, amortisation of premium on HTM securities
is deducted from Schedule 13 Interest Earned - item
II- Income on Investments.
b)
Held for Trading / Available for Sale:

Investments under these categories are valued scripwise. Appreciation / depreciation is aggregated for
each class of securities and net depreciation as per
applicable norms is recognised in the Profit and Loss
Account, whereas net appreciation is ignored.

ie.
efJeosMeer MeeKeeDeesb ceW Oeeefjle :
c)
HeJeiees kes ceOe HeefleYetefleeeW kee DeblejCe :
d)
e)
efveJesMeeW keer efyeeer ceW ueeYe DeLeJee neefve :
f)
g)
Jele&ceeve ceW HesjW yeQke yeepe oj SJeb kejWmeer JeglHevve kee keee& osKelee
nw~ HesjW yeQke eje efkeee peeves Jeeuee yeepe oj JeglHevve Heee yeepe
oj mJewHe, efJeosMeer cege yeenepe oj mJewHe, DeieCeer oj kejej leLee
yeepe oj Heetej nw~ yeQke eje efkeee pee jne cege JeglHevve efJekeuHe,
cege mJewHe leLee cege Heetej nw~
DeejyeerDeeF& efoMee-efveoxMeeWvegmeej, JeglHevve kees efvecveevegmeej cetueebefkele
efkeee peelee nw~
nwpe/iewj nwpe (ceeefke& cesefkebie) mebJeJenej Deueie mes efjkee[& keer
peeSieer~ n]wef]peie JeglHevve Skeddetjue DeeOeej Hej uesKeebefkele nesleer ns~
^sef[bie JeglHevve mLeeveeW kees yeepeej kees efeefvnle efkeee peelee nw Deewj
HeefjCeecele: neefve, eefo keesF& nes, kees ueeYe SJeb neefve ceW yeleeee peelee
ns~ ueeYe, eefo keesF& nes, kees efveHeeve efleefLe mes mebye efkeee peelee nw,
^sef[bie mJewHe kes efvejmleerkejCe ueeYe/neefveDeesb kees efvejmleerkejCe efleefLe
ceW Deee/Jee kes He ves efjkee[& efkeee peelee nw~ mJewHe kes efvejmleerkejCe
Hej efkemeer Yeer ueeYe/neefve kee mLeieve mJewHe keer Mes<e DevegyeebefOele DeJeefOe
DeLeJee Heoveeefcele DeeefmleeeB/oseleeDees keer yekeeee kece DeJeefOe mes
mebye efkeee peelee nw~
141
Provisioning and income recognition Non

performing Investments (NPIs):
In respect of non performing investments, income is
not recognised and provision is made for depreciation
in value of such securities as per Reserve Bank of
India guidelines.
iewj-efve<heeefole efveJesMe kes mebyebOe ceW Deee ceeve veneR nesleer nw leLee
Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej Ssmeer HeefleYetefleeeW kes
cetue ceW cetue-eme nsleg HeeJeOeeve efkeee peelee nw~
pe. JeglHevve :-
Profit or loss on sale of investment:

Profit or loss on sale of investments in any category
is taken to Profit & Loss account. However, in case of
profit on sale of investments under Held to Maturity
category, an equivalent amount is appropriated to
Capital Reserve Account.
efkemeer Yeer HeJeie& ceW efveJesMeeW keer efyeeer ceW ueeYe DeLeJee neefve kees ueeYe
SJeb neefve Keeles ceW efueee peelee nw~ leLeeefHe, HeefjHekeJelee kes efueS
efveOee&efjle Meer<e& kes Debleie&le efveJesMeeW keer efyeeer ceW ueeYe keer efmLeefle ceW
meceeve jeefMe Deejef#ele Hetbpeer Keeles ceW efJeefveeesefpele keer peeleer nw~
e. HeeJeOeeveerkejCe leLee Deee Heneeve iewj-efve<heeefole efveJesMe
(SveHeerDeeF&) :
Transfer of Securities between Categories:

The transfer of a security between categories
specified in 3.1 (a) to (c) above are accounted for at
the acquisition cost / book value /market value on the
date of transfer, whichever is the least, and the
depreciation, if any, on such transfer is fully provided
for.
GHeeg&kele 3.1 (ke) mes (ie) leke efJeefveefo&< HeJeiees kes ceOe efkemeer
HeefleYetefle kes DeblejCe kee DeblejCe efoJeme Hej DeefYeienCe ueeiele/yener
cetue/yeepeej cetue FveceW mes pees Yeer kece nw kes He ceW uesKee efkeee
peeS leLee cetue-eme, eefo nw pees Ssmes DeblejCe Hej HetCe& HeeJeOeeve
efkeee peeS~
[.
Held at Foreign Branches:

Investments held at foreign branches are carried at
lower of the value as per the statutory provisions
prevailing at the respective foreign countries or as
per RBI guidelines issued from time to time.
efJeosMeer MeeKeeDeesb kes efveJesMeeW kees mebyebefOele efJeosMeer kesveW Hej Heeefuele
meebefJeefOeke HeeJeOeeveeW ee Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes
Devegmeej cetue mes kece cetue Hej veerele efkeee ieee nw~
Ie.
Derivatives:
The Parent Bank presently deals in interest rate and
currency derivatives. The interest rate derivatives
dealt with by the Parent Bank are Rupee Interest
Rate Swaps, Foreign Currency Interest Rate Swaps,
Forward Rate Agreements and Interest Rate Futures.
Currency Derivatives dealt with by the Bank are
Options, Currency Swaps and Currency Futures.
Based on RBI guidelines, Derivatives are valued as
under:
The hedge /non hedge (market making) transactions
are recorded separately. Hedging derivative are
accounting on an accrual basis. Trading derivative
positions are marked to market (MTM) and the
resulting losses, if any, are recognised in the Profit &
Loss Account. Profit, if any, is ignored Income and
Expenditure relating to interest rate swaps are
recognised on the settlement date. Gains/ losses on
termination of the trading swaps are recorded on the
termination date as income/expenditure. Any gain/
loss on termination of swap is deferred and recognized
over the shorter of the remaining contractual life of
the swap or the remaining life of the designated
assets/liabilities.
4. Deefiece :
4.
ADVANCES:
(ke) Yeejleere efj]peJe& yeQke eje peejer efoMeeefveoxMeeW kes Devegmeej GOeejkelee&
eje Deefiece keer cetue/yeepe keer Jemetueer kes DeeOeej Hej GlHeeoke DeLeJee
DeveglHeeoke DeeefmleeeW ceW Jeieeake=le efkeee ieee nw~ Devepe&ve DeeefmleeeW
(SveHeerS) kees Deeies GHe-ceeveke, mebefoiOe leLee neefve DeeefmleeeW kes He
ceW Jeieeake=le efkeee ieee nw~
(a) In terms of guidelines issued by the RBI, advances to

borrowers are classified into Performing or NonPerforming assets based on recovery of principal /
interest. Non-Performing Assets (NPAs) are further
classified as Sub-Standard, Doubtful and Loss
Assets.
(Ke) Yeejleere efj]peJe& yeQke eje efveOee&efjle ojeW Hej ceeveke DeeefmleeeW nsleg
HeeJeOeeve efkeee peelee nw~
(b) Provision for standard assets is made as per RBI

norms.
(ie) DeveglHeeoke DeeefmleeeW kes mebyebOe ceW HeeJeOeeve efvecveevegmeej efkeee peelee nw:
(c)
eJeie&
meye mW[[& Deeefmle
31.03.09 leke mebefoiOe Deeefmleeeb
eeJeOeeve
Provision in respect of NPAs is made as under:

Category
Provision made
20% (eefleYetefle kes

cetue kes meehes#e)
Sub Standard Assets
100% (eefleYetefle kes

cetue kes meehes#e)
Doubtful assets upto

31.03.2009
Doubtful assets after

31.03.2009
31.03.09 kes yeeo

ke) megjef#ele Yeeie
a) Secured portion
1 Je<e& leke
50%
Upto 1 year
50%
1 Je<e& mes 3 Je<e&
60%
One year to three years
60%
100%
ye) Demegjef#ele Yeeie
100%
neefve Deeefmleeeb
100%
More than three years

b) Unsecured portion
Loss Assets
(Ie) efJeosMeer keeee&ueeeW/ MeeKeeDeeW kes mebyebOe ceW meebefJeefOeke DeeJeMekeleevegmeej

mebyebefOele efJeosMeer osMe DeLeJee DeejyeerDeee efoMeeefveoxMeeWvegmeej, pees Yeer
DeefOeke nes, HeeJeOeeve jKes ieS nQ~
100%
100%
100%
(d) In respect of advances at foreign offices/branches,

provision is made as per the statutory requirements
prevailing at the respective foreign countries, or as
per RBI guidelines, whichever is higher.
([) Yeejleere efj]peJe& yeQke kes ceevekeeW kes Devegmeej efveJeue Deefiece peeveves
nsleg DeveglHeeoke DeeefmleeeB, DeJemetueerke=le yeepe, Fmeerpeermeer oeJee
efveHeeve Fleeefo kes mebyebOe ceW HeeJeOeeve kegue DeefieceeW ceW mes IeeS
peeles nQ~
(e) Hegveefve&Oee&efjle/Hegvemebjefele KeeleeW kes mebyebOe ceW efJeeceeue cetue efmLeefle
ceW Deekeefuele yeepe Hegvemejefele Deefiece kes cetue ceW eme kes Heefjleeie
kes efueS Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej HeeJeOeeve
efkeee peelee nw~ efveJeue Deefiece peeveves nsleg en HeeJeOeeve Ieeee
peelee nw~
(f)
() eefo efJelleere DeeefmleeeW kes Deeefmle Hegveie&"ve kebHeveer (SDeejmeer)/

HeefleYeteflekejCe kebHeveer (Smemeer) kees yese oer peeleer nw, eefo efyeeer kes
efveJeue yener cetue (SveyeerJeer) mes veeres nw lees, efmLeefle ceW Deblej kees ueeYe
SJeb neefve Keeles ceW veeces efkeee peelee nw~ eefo efyeeer cetue kes SveyeerJeer
mes DeefOeke nesves keer efmLeefle ceW Deefleefjkele HeeJeOeeve kees efjve& veneR efkeee
peelee nw yeukeer Smemeer/SDeejmeer kees Deve efJelleere DeeefmleeeW keer efyeeer
ceW nesvesJeeueer keceer/neefve keer Hetefle& nsleg GHeeesie efkeee peelee nw~
(g) In case of financial assets sold to Asset Reconstruction

Company (ARC) / Securitisation Company (SC), if
the sale is at a price below the net book value (NBV),
the shortfall is debited to the Profit and Loss account.
If the sale value is higher than the NBV, the surplus
provision is not reversed but will be utilised to meet
the shortfall/loss on account of sale of other financial
assets to SC/ARC.
142
(e) Provisions in respect of NPAs, unrealised interest,

ECGC claims settled, etc., are deducted from total
advances to arrive at net advances as per RBI
norms.
In respect of Rescheduled / Restructured accounts,
provision is made for the sacrifice of interest/
diminution in the value of restructured advances
measured in present value terms as per RBI
guidelines. The said provision is reduced to arrive at
Net advances.
5. efmLej Deeefmleeeb :
5.
5.1 DeeefmleeeW kes Hegvecet&ueebefkele nesves kes Deefleefjkele, efmLej DeeefmleeeW kees
HejbHejeiele ueeiele ceW yeleeee ieee nw~ Hegvecet&ueebkeve mes Je=ef kees Hegvecet&ueebkeve
efj]peJe& ceW pecee efkeee ieee nw~
5.1 Fixed assets are stated at historical cost, except in the

case of assets which have been revalued. The appreciation
on revaluation is credited to Revaluation Reserve.
FIXED ASSETS:
5.2 Heefjmej ceW Yetefce mJeeb keer SJeb HeeOeejer oesveeW keer ueeiele Meeefceue nw~
5.2 Cost of premises includes cost of land, both freehold and

leasehold.
6. Deeue DeeefmleeeW Hej cetueeme :
6.
6.1 cetue eme :
6.1 Depreciation :
DEPRECIATION ON FIXED ASSETS:
ke) DeeefmleeeW Hej (Hegvecet&ueebefkele DeeefmleeeW kees efceueekej) yeQke eje

efveOee&efjle ojeW Hej cetueemeefnle yener cetue Hej HeYeeefjle efkeee ieee
nw Deewj kecHetjeW Hej Yeejleere efj]peJe& yeQke eje efveOee&efjle oj mes
meerOes jsKee Heefle mes cetueeme ueieeee nw~
Ke) FmeceW HeefjJeOe&ve kees HetCe& Je<e& kes efueS HeeJeOeeve efkeee ieee, FmeceW
Deeefmle kes Gheeesie kejves keer leejerKe kee Oeeve efkeS efyevee~
a)
on assets (including revalued assets), is charged on

the Written Down Value at the rates determined by
the Bank; and on computers, on the Straight Line
Method, at the rates prescribed by the RBI;
b)
on additions is provided for the full year, irrespective

of the date on which the assets were put to use;
ie)
c)
is not provided in the year of sale/disposal of an

asset;
d)
on the revalued portion of assets, is adjusted against

the Revaluation Reserve.
Deeefmle kes Je<e& ceW efyeeer/efveHeeve kees HeeJeOeeve ceW veneR efueee ieee
nw~
Ie) DeeefmleeeW kes Hegvecet&ueebefkele DebMe kees Hegvecet&ueebkeve efjpeJe& Keeles ceW
meceeeesefpele efkeee ieee nw~
6.2 peneB Yetefce Deewj YeJeve keer ueeiele Deueie-Deueie veneR keer pee mekeleer nw,
mebHetCe& ueeiele Hej cetueeme kee HeeJeOeeve YeJeve keer ueeiet oj Hej efkeee
ieee nw~
6.2 Where the cost of land and building cannot be separately

ascertained, depreciation is provided on the composite
cost, at the rate applicable to buildings.
6.3 HeeOeeefjle Yetefce Hej Heolle Heerefceece Hes keer DeJeefOe ceW HeefjMeesefOele nw~
6.3 Premium paid on leasehold land is amortised over the

period of lease.
6.4 Yeejle kes yeenj keer efmLej DeeefmleeeW Hej cetueeme Deewj meneeke kebHeefveeeW/
SmeesefMeSme Hej cetueeme efJeefveeeceke DeeJeMekeleeDeesb kes Devegmeej DeLeJee
mebyebefOele osMeeW ceW Heeefuele Heefeee kes Devegmeej efkeee peelee nw~
6.4 Depreciation on fixed assets outside India and fixed assets

of Subsidiaries/Associates is provided as per regulatory
requirements/or prevailing practices of respective country/
industry.
7.
jepemJe heneeve
7.1 yeQefkebie FkeeF&eeB :
REVENUE RECOGNITION:
7.1 Banking entities:
ke) Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej DeveglHeeoke

DeeefmleeeW, peneB Deee kee efveOee&jCe Jemetueer Hej neslee nw, kees es[kej
Deee/Jee kee uesKeebkeve meeceeveleee HeesJeve DeeOeej Hej efkeee
peelee nw~
Ke) Devegmeej DeveglHeeoke KeeleeW keer Jemetueer kees meJe&HeLece yeepe ceW
meceeeesefpele efkeee ieee nw Deewj lelHeMeele Deve ose jeefMeeeW ceW
meceeeesefpele efkeee ieee nw~
ie) ueeYeebMe Deee, mejkeejer keejesyeej Hej keceerMeve, Deve He#e GlHeeoeW Hej
keceerMeve kee JeemleefJeke Jemetueer DeeOeej Hej uesKee efkeee peelee nw~
a)
Income/Expenditure is generally accounted for on

accrual basis, except in the case of income on NPAs
which is recognised on realisation, in terms of the
RBI guidelines issued from time to time.
b)
The recoveries made from NPA accounts are

appropriated first towards interest and thereafter
towards other dues.
c)
Dividend Income, Commission on Government

Business, Commission on Third Party Products are
accounted on actual realisation basis.
Ie)
d)
Interest on Income-tax refunds is accounted for in the

year of receipt of the order.
Deeekej Oeve JeeHemeer Hej yeepe kee uesKee DeeosMe keer HeeefHle kes Je<e& ceW
efkeee peelee nw~
7.2 iewj-yeQeEkeie mebmLee :

yeercee :
ke) Heerefceece Deee :
Heerefceece (mesJee kej kee efveJeue) peye ose nes leye Deee kes He ceW
Heneeveer peeleer nQ~ mebye keejesyeej kes efueS meneeke FkeeF&eeb efveefce&le
7.2 Non Banking entities:
143
Insurance:
a)
Premium Income:
Premium (net of service tax) is recognised as income
when due. For linked business, premium is recognised
keer peeleer nQ leye Heerefceece keer Heneeve keer peeleer nw~ HetCe& HeerefceeceeW
kees Skeue Heerefceece kes He ceW peevee peelee nw~
when the associated units are created. Top up

premiums are considered as single premium.
JeHeiele HeeefueefmeeeW kees Heerefceece Deee kes He ceW Heneevee peelee nw

peye Fme Hekeej keer HeeefueefmeeeB hegve eejbYe nes peeleer nw~
Premium on lapsed policies is recognised as income

when such policies are reinstated.
Commission received on reinsurance ceded is
recognised as income in the period in which
reinsurance premium is ceded.
Hegveyeeacee melleevleefjle Hej HeeHle keceerMeve keer Deee kees Gme DeJeefOe keer
Deee ceevee peelee nw efpemeceW Hegveyeeacee Heerefceece melleevleefjle ngF& nw~
Ke) mebye efveefOeeeW mes Deee :
b)
Hegveyeeacee Heerefceece :
c)
*)
Heolle ueeYe (oeJeeW meefnle) :

Heolle ueeYe ceW Hee@efuemeer ueeYe leLee oeJee mecePeewlee ueeiele, eefo keesF&
nes, peg[e nw~
ce=leg, meJeej leLee DeYeHe&Ce oeJes metevee keer HeeefHle Hej uesKeeke=le efkeS
peeles nQ~
GllejpeerefJelee ueeYe oeJes metevee keer HeeefHle Hej uesKeeke=le efkeS peeles
nQ~
peye meneesieer FkeeF&eeb efvejmle nes peeleer nQ leye mebyebefOele eespeveeDeesb
ceW Hee@efuemeer mebye DeenjCe leLee megHego&ieer kee uesKeekejCe efkeee peelee
nw~ mebyebefOele oeJeeW kes Gmeer DeJeefOe ceW oeJeeW Hej Hegveyeeacee Jemetueer kee
uesKeekejCe efkeee peelee nw~
d)
DeefOeienCe ueeiele :
e)
Benefits paid (including claims):

Benefits paid comprise of policy benefits & claim
settlement costs, if any.
Death, rider & surrender claims are accounted for on
receipt of intimation.
Survival benefit claims and maturity claims are
accounted for when due.
Withdrawals & surrenders under linked policies are
accounted for in the respective schemes when the
associated units are cancelled. Reinsurance
recoveries on claims are accounted for, in the same
period as the related claims.
Acquisition Costs:
Acquisition costs are costs that vary with and are
primarily related to acquisition of insurance contracts
and are expensed in the period in which they are
incurred.
DeefOeienCe ueeiele Jen ueeiele nw pees Deueie-Deueie nesleer nw Deewj yeercee

kejej kes DeefYeienCe mes HecegKelee mebyebefOele neslee nw leLee efpeme DeJeefOe
ceW nesleer nw Kee& keer peeleer nw~
le)
Reinsurance Premium:
Cost of reinsurance ceded is accounted for at the
time of recognition of premium income in accordance
with the treaty or in-principle arrangement with the
reinsurer. Profit commission on reinsurance ceded is
netted off against premium ceded on reinsurance.
hegve yeerceekelee& kes meeLe efmeeble: mecePeewlee DeLeJee mebefOeHe$e kes

Devegmeej Heerefceece Deee keer Heneeve kes mecee melleevleefjle Hegveyeeacee
kee uesKeekejCe neslee nw~ Hegveyeeacee Hej ueeYe keceerMeve kees Hegveyeeacee kes
Heerefceece kes meeLe meceeeespeve efkeee peeSiee~
Ie)
Income from linked funds:

Income from linked funds which includes premium
allocation charges, policy administrative charges,
mortality charges, fund management charges etc.
are recovered from the linked funds in accordance
with the terms and conditions of policies issued.
Deee mebye efveefOeeeb Jen nQ efpemeceW Heerefceece Deeyebve HeYeej, veerefle

HeMeemekeere HeYeej, ce=leg oj HeYeej, efveefOe HeyebOeve HeYeej Deeefo
meefcceefuele neW efpemes peejer veerefleeeW kes efveyebOeveeW leLee Melees kes Devegmeej
Jemetue efkeee peelee nw~
ie)
f)
peerJeve yeercee nsleg oseleeSb :
Liability for life policies:

Actuarial liability for life policies in force and for
policies in respect of which premium has been
discontinued but a liability exists, is determined by
the Appointed Actuary using the gross premium
method and in case of group business unearned
premium reserve method, in accordance with
accepted actuarial practice, requirements of
Insurance Act, 1938, IRDA regulations and the
stipulations of Institute of Actuaries of India.
HeYeeJeer peerJeve yeercee nsleg yeerceebefkeke oseleeSb leLee Jen Hee@efuemeer

efpevekee Heerefceece yebo nes egkee nw efkebleg oseleeS nQ~ Yeejleere meveoer
yeerceebefkekeer mebmLeeve kes efveeceeW leLee DeeF&Deej[erS efJeefveece yeercee
DeefOeefveece, 1918 keer DeeJeMekeleeDeesb, mJeerke=le yeerceebefkekeer
JeJenee& kes DevegmejCe ceW DeHeeHle yeercee Deejef#ele HeCeeueer mecetn
keejesyeej kes ceeceues ceW mekeue Heerefceece HeCeeueer kee GHeeesie kejles
ngS efveegkele yeerceebefkekeer eje oseleeSb efveOee&efjle keer peeSbieer~
8. kece&eejer ueeYe :
8.
8.1 YeefJe<e efveefOe eesieoeve kees ueeYe-neefve Keeles ceW HeYeeefjle efkeee peelee nw~
8.1 Contribution to the Provident Fund is charged to Profit and

Loss Account.
144
EMPLOYEE BENEFITS:
8.2 meHe GHeoeve, HeWMeve leLee mebefele ger vekeoerkejCe ueeYe leLee Deefleefjkele
mesJeeefveJe=efe ueeYe kee HeeJeOeeve yeerceebefkeke cetueebkeve kes Devegmeej efkeee ieee
nw~
8.2 Contribution to recognised Gratuity Fund, Pension Fund

and the provision for encashment of accumulated leave
and additional retirement benefits are made on actuarial
basis and charged to Profit and Loss Account.
8.3 31.03.2007 leke mebeceCekeeueerve oseleeDeesb kee HeYeeJe, pewmee efke mebMeesefOele
SSme 15 eje DeHesef#ele nw, kees cetue yeQke eje 5 Je<ees keer DeJeefOe nsleg
m^sueeFve DeeOeej Hej JeeeW kes He ceW mJeerkeej efkeee ieee nw~
8.3 The effect of transitional liability till 31.03.2007 as required

by Revised AS 15 has been recognised as an expense on
straight line basis over a period of five years by the Parent
bank.
9. Heeke=le DeeefmleeeB :
9.
Lease Income is recognised based on the Internal Rate of

Return method over the primary period of the lease and is
accounted for in accordance with the Accounting Standard
19 on Accounting for Leases, issued by the Institute of
Chartered Accountants of India (ICAI).
Hee keer Deee keer Heneeve Hes keer HeeLeefceke DeJeefOe Hej Deebleefjke HeefleHeue
oj Heefle kes Devegmeej keer peeleer nw Deewj Gmekee uesKeebkeve Yeejleere meveoer
uesKeekeej mebmLeeve (DeeF&meerDeeF&) eje peejer efkees iees uesKeebkeve ceeveke 19
HeeW kee uesKeebkeve kes Devegmeej efkeee ieee nw~
10. HeefleMesej Depe&ve :
LEASED ASSETS:
10. EARNINGS PER SHARE:
yeQke Fme mebyebOe ceW o Fbmeret Dee@]He ee&[& SkeeGbW Dee@]He Fbef[ee eje
peejer uesKee ceeveke 20 (Depe&ve Heefle Mesej) kes Devegmeej Heefle FefkeJeer Mesej
yesefmeke SJeb efYevve Depe&ve keer efjHees& kejlee nw~ Heefle FefkeJeer Mesej ketue
Depe&ve keer Gme DeJeefOe kes oewjeve yekeeee FefkeJeer Mesej ketue Depe&ve keer Gme
DeJeefOe kes oewjeve yekeeee FefkeJeer MesejeW keer Yeeefjle Deewmele mebKee eje
efveJeue mes Yeeie kej ieCevee keer peeleer nw~ Heefle FefkeJeer Mesej efvecve Deee kej
FefkeJeer MesejeW keer Yeeefjle Deewmele mebKee SJeb DeJeefOe kes oewjeve yekeeee
lejue mebYeeJe FefkeJeer MesejeW kees GHeeesie ceW ueskej ieCevee keer ieeer nw~
11. Deee Hej kej :
Basic and Diluted earnings per equity share are reported

in accordance with the Accounting Standard 20 Earnings
Per Share issued by the Institute of Chartered Accountants
of India. Basic earnings per equity share are computed by
dividing net income by the weighted average number of
equity shares outstanding for the period. Diluted earnings
per equity share are computed using the weighted average
number of equity shares and dilutive potential equity
shares outstanding during the period.
11. TAXES ON INCOME:
Fbmeret Dee@He ee&[& SkeeGbW Dee@]He Fbef[ee (DeeF&meerSDeeF&) Hej neefve

eje peejer uesKeebkeve ceeveke-22 Deee Hej kejeW kes efueS uesKeebkeve kes
DevegHe Deeekej ceW Je<e& kes oewjeve Jele&ceeve kej HeeJeOeeve Deewj DeeefmleeeW ee
oseleeDeesb Hej DeemLeefiele kej ceW Meg HeefjJele&ve Meeefceue nw~
Income Tax comprises the current tax provision and net

change in deferred tax assets or liabilities in the year, in
accordance with the Accounting Standard 22 , Accounting
for Taxes on Income issued by ICAI.
12. IMPAIRMENT OF ASSETS:
12. DeeefmleeeW keer neefve :
Impairment losses, if any, on Fixed Assets (including

revalued assets) are recognised and charged to Profit and
Loss Account in accordance with the Accounting Standard
28 Impairment of Assets issued by Institute of Chartered
Accountants of India.
efmLej DeeefmleeeW (Hegvecet&peebefkele DeeefmleeeW kees Meeefceue kejles ngS) Hej

neefveeeW (eefo keesF& nes) o Fbmeret Dee@He ee&[& SkeeGvW Dee@]He Fbef[ee
eje peejer uesKee ceeveke 28 DeeefmleeeW keer neefve kes Devegmeej ceeve efkeee
ieee nw~
13. PROVISIONS, CONTINGENT

CONTINGENT ASSETS:
13. HeeJeOeeve, Deekeefmceke oseleeSb SJeb Deekeefmceke Deeefmleeeb
LIABILITIES
AND
o Fbmeret Dee@He ee&[& SkeeGbW Dee@]He Fbef[ee eje Fme mebyebOe ceW peejer
uesKee ceeveke 29 HeeJeOeeve, Deekeefmceke oseleeSb SJeb Deekeefmceke Deeefmleeeb
kes Devegmeej cetue mebie"ve HeeJeOeeveeW kees Yeer ceevelee oslee nw peye efHeueer
IeveeDeesb kes HeefjCeecemJeHe Jele&ceeve Hej keesF& oeefelJe nes, en mebYeeJe nw
efke DeeefLe&ke ueeYeeW kees meceeefJe< kejles ngS mebmeeOeveeW kee yeefnie&ceveeW keer
oeefelJeeW kees efveHeeve kejves kes efueS DeeJeMekelee He[sieer Deewj peye oeefelJe
keer jeefMe kee efJeMJemeveere Devegceeve efkeee pee mekelee nes~
As per the Accounting Standard 29 Provisions, Contingent

Liabilities and Contingent Assets issued by the Institute of
Chartered Accountants of India, the Parent bank
recognizes provisions only when it has a present obligation
as a result of a past event and it is probable that an outflow
of resources embodying economic benefits will be required
to settle the obligation and when a reliable estimate of the
amount of the obligation can be made.
efJelleere efJeJejefCeeeW ceW Deekeefmceke DeeefmleeeW kees ceeve veneR efkeee peelee nw
keeeW efke Fmekes HeefjCeecemJeHe Deee efveOee&jCe keer yeele Dee mekeleer nw peyeefke
Jen keYeer Yeer Jemetue veneR nes Heeleer~
Contingent Assets are not recognized in the financial

statements since this may result in the recognition of
income that may never be realized.
145
Devegmeteer -18
SCHEDULE 18
mecesefkele efJelleere efJeJejCe mes mebyebefOele efHHeefCeeeb
NOTES FORMING PART OF CONSOLIDATED FINANCIAL

STATEMENTS
1.
1.
Ssmeer meneeke kebHeefveeeW kes yeesjs efpevekeer efJelleere efJeJejefCeeeb yeQke keer
Skeue efJelleere efJeJejCeer mes mecesefkele keer ieeer nw (cetue mes) efvecveevegmeej
nw :
meneeke kebHeveer kee veece
Meeefceue
osMe
Names of Subsidiaries
31.03.2010 kees
cetue kes Heeme
mJeeefcelJe kee
efnmmee
osMeer meneeke kebHeefveeeb :
Proportion
of Ownership by the
parent as on
31.03.2010
ke) yeerDeesDeeF& Mesej nesefu[bie efue.

(iewj yeQefkebie)
Yeejle
51%
a) BOI Shareholding Ltd.

(Non-Banking)
India
51%
Ke) mej etefveeve oeF& Feer peerJeve

yeercee keb.efue.(iewj yeQefkebie)
Yeejle
51%
b) Star Union DaiIchi Life

Insurance Company Ltd.
(Non- Banking )
India
51%
a) PT Bank Swadesi
(Banking)
Indonesia
76%
b) BOI Tanzania Ltd.

(Banking)
Tanzania
100%
Overseas Subsidiaries:
ke) Heerer yeQke mJeosMeer(yeQefkebie)
Fb[esvesefMeee
76%
Ke) yeerDeesDeeF& lebpeeefveee efue.

(yeQbefkebie)
lebpeeefveee
100%
meerSHeSme ceW Meeefceue ceeves ieS meneeke kebHeefveeeW kes yeesjs efvecveevegmeej
nQ:
meneeke kebHeveer kee veece
Meeefceue osMe
2.
The particulars of Associates considered in

Consolidated Financial Statements are as under :
Names of Associates
mJeeefcelJe kee
efnmmee
ii)
PeejKeb[ ieeceerCe yeQke
Yeejle
35%
ii)
vece&oe ceeueJee ieeceerCe yeQke
Yeejle
35%
iii)
Jewveiebiee ke=<Cee ieeceerCe yeQke
Yeejle
35%
iv)
JewlejCeer ieece yeQke
Yeejle
35%
v)
Deeee&Jele& ieeceerCe yeQke
Yeejle
35%
a) Regional Rural Banksi) Jharkhand Gramin

Bank
ii) Narmada Malwa
Gramin Bank
iii) Wainganga Krishna
Gramin Bank
iv) Baitarani Gramya
Bank
v) Aryavart Gramin
Bank
Ke) [b[es peebefyeee yeQke efue
peebefyeee
20%
b) Indo Zambia Bank

Limited
ie) Yeejleere HeefleYetefle JeeHeej

efveiece efue.(SmeermeerDeeF&)
Yeejle
29.96%
ke) #es$eere ieeceerCe yeQke
3.
Country of
Incorporation
Domestic Subsidiaries:
efJeosMeer meneeke kebHeefveeeb :
2.
The particulars of the subsidiaries whose financial

statements are consolidated with the standalone financial
statement of the bank (the parent ) are as under :
c) Securities Trading
Corporation of India Ltd.
(STCI)
meneeke kebHeefveeeW SJeb meneesefieeeW keer efJelleere efJeJejefCeeeW efpevekee mecekesve

ceW GHeeesie efkeee ieee nw, cetue meceskeve kes meceeve ner Gmeer efjHeese\ie leejerKe
DeLee&led 31 ceee&, 2010 mes efueS ieS nQ~
3.
146
the
Country of Proportion
of
IncorporaOwnership
tion
India
35%
India
35%
India
35%
India
35%
India
35%
Zambia
20%
India
29.96%
The financial statements of the subsidiaries and associates

which are used in the consolidation have been drawn upto
the same reporting date as that of the Parent i.e.
31st March 2010.
4.
osMeer meneesefieeeW/meneeke kebHeefveeeW kes ceeceues ceW cetue yeQke leLee meneesefieeeW/
meneeke kebHeefveeeW kes eje efJeefYevve uesKeebkeve veerefleeeb DeHeveeves kes keejCe
uesKee meceeeespeve GlHevve nesves nw Gmes meneesieer yeQke/meneeke kebheefveeeW eje
Heoeve efkeS ieS Deebke[es kes DeeOeej Hej efkeee ieee nw~
5.
mecesefkele efJeeere efJeJejCeer kees efvecve DeeOeej Hej leweej efkeee ieee nw :
4.
In case of Domestic Associates/subsidiaries, accounting

adjustments arising due to different accounting policies
followed by parent bank and associates/subsidiaries have
been carried out on the basis of data provided by
associates/ subsidiaries.
5.
The Consolidated Financial Statements have been

prepared on the basis of
(i)
Heerer mJeosMeer yeQke kes eLee 31.03.2010 kes uesKee Hejeref#ele

Hegveie&ef"le uesKes mJeleb$e meceer#eekelee& Deewj Gvekes yees[& Dee@He keefceMevej
eje eLeeefJeefOe HeceeefCele efkeS ieS nQ~ Heerer yeQke mJeosMeer keer
efJelleere eLee 31.12.2009 kees Gvekeer mLeeveere DeeJeMekelee kes
Devegmeej uesKee Hejer#ee keer ieeer nQ~
(i)
Reviewed financial statements of PT Bank Swadeshi

as on 31.03.2010 by an independent reviewer and
duly certified by their Board of Commissioners. The
Financial Statements of PT Bank Swadesi, has,
however, been audited as on 31.12.2009 as per their
local requirement.
(ii)
yeerDeesDeeF& lebpeeefveee efue. kes meceer#eeke=le efJelleere efJeJejCe Je<ee&vle

31.03.2010 keer efmLeefle mJeleb$e meceer#eke eje oer ieF& nw Deewj Gvekes
yees[& eje efJeefOeJele mJeerkeej efkeee ieee nw~ yeerDeesDeeF& lebpeeefveee kes
efJelleere efJeJejCe keer mLeeveere DeeJeMekelee kes Devegmeej eLee
31.12.2009 uesKee Hejer#ee keer ieF& nw~
(ii)
Reviewed financial statements of BOI Tanzania Ltd

for the year ended 31.03.2010 by an independent
reviewer and duly adopted by their Board of Directors.
The Financial Statements of BOI Tanzania has,
however, been audited as on 31.12.2009 as per their
local requirement.
(iii)
yeerDeesDeeF& Mesej nesefu[bie efue., mej etefveeve oeF& Feer ueeFHe

FbMeesjWme keb.efue.Fbef[ee peeefcyeee yeQke efue., Yeejleere HeefleYetefle efveiece
SJeb meYeer #es$eere ieeceerCe yeQkeeW kes uesKeeHejeref#ele efJelleere efJeJejCe
31.03.2010 kees meceeHle efJelleere Je<e& kes nQ~
(iii) Audited financial statements of BOI Shareholding

Ltd., Star Union Dai-ichi Life insurance Company
Ltd., Indo Zambia Bank Ltd., Securities Trading
Corporation of India, and all the Regional Rural
Banks for the financial year ended 31.03.2010.
6.
Je<e& kes oewjeve yeQke ves Heleske Hees 10/- cetue kes 200 (efHeues Je<e& .500)
F&efkeJeer MesejeW kes meceHenjCe kees j efkeee~ HeuemJeHe .2000/- (efHeues
Je<e& 5000) keer jeefMe meceHenjCe (peyleer) Mesej Keeles mes Heolle Hetbpeer Keeles
ceW Debleefjle keer ieeer nw~
6.
During the year, the parent Bank annulled the forfeiture in

respect of 200 (previous year 500) equity shares of face
value of Rs. 10 each. Consequently, an amount of Rs.
2000 (previous year Rs. 5000) has been transferred from
Forfeited Shares Account to paid up capital.
7.
DevegHetjke Keelee uesKes kee legueve Deewj uesKee meceeOeeve efJeosMeer MeeKee Deewj
veesmês KeeleeW Hegef</uesKee meceeOeeve Deewj Geble, ose-[êHe meceeMeesOeve
efYevvelee Deeefo ceW HeefJeef<eeW kee meceeeespeve eeuet Heefeee kes He ceW Heieefle
Hej nw~ Mes<e HeefJeef<eeW kes efceueeve/meceeOeeve nsleg HeYeeJeer He mes DevegJeleea
keee& efkeee pee jne nw~ HeyebOeve keer jee ceW GHejeskele Debeflece efveHeeve/
meceeeespeve kee uesKeeW Hej meceie HeYeeJe veieCe jnsiee~
7.
In respect of Parent Bank, balancing of Subsidiary Ledger

Accounts and confirmation / reconciliation of balances
with foreign branches and NOSTRO Accounts, and
adjustment of entries in Suspense, Drafts Payable,
Clearing Difference, etc. is in progress on an on-going
basis. Pending final clearance / adjustment of the above,
the overall impact, if any, on the accounts, in the opinion of
the management, is not likely to be significant.
Initial matching of debit & credit outstanding entries in
various heads of accounts included in Inter office
Adjustments has been completed up to 15.03.2010 for the
purpose of reconciliation, which, is in progress. Pending
final clearance / adjustment of the above, the overall
impact, if any, on the accounts, in the opinion of the
management, is not likely to be significant.
Deeblej keeee&uee meceeeespeve ceW meefcceefuele efJeefYevve KeeleeW kes Meer<ees ceW veeces
pecee yekeeee HeefJeef<eeW kes HeejbefYeke efceueeve kees meceeOeeve kes GsMe mes
15.03.2009 leke Hetje kej efueee ieee nw~ en keee& Heieefle Hej nw~ GHeeg&kele
kes Debeflece efveHeeve/meceeeespeve kee KeeleeW Hej eefo keesF& HeYeeJe neslee nw lees
HeyebOeve keer jeeceW Jen veieCe nesiee~
8.
mecesefkele efJelleere efJeJejCe mes mebyebefOele efvecveefueefKele peevekeejer kee Yeejleere

efj]peJe& yeQke kes efoMeeefveoxMeevegmeej peejer efkeee ieee :
8.
147
The following information in respect of consolidated

financial statements in terms of guidelines issued by
Reserve Bank of India:
ke) Hetbpeer :
ceoW
i)
ii)
iii)
iv)
v)
vi)
meerDeejSDeej (%)
yeemesue I
yeemesue II
meerDeejSDeejefej I Hetbpeer (%)
yeemesue I
yeemesue II
meerDeejSDeejefej II Hetbpeer (%)
cetue yeQke ceW Yeejle mejkeej keer
Mesej Oeeefjlee kee HeefleMele
veJeesvces<ekeejer melele $e+Ce efueKele
cetue yeQke kes eje Je<e& kes oewjeve
efej I Hetbpeer kes He ceW pegeS
ieS (. kejes[ ceW)
cetue yeQke kes eje Je<e& kes oewjeve
DeHej efej II efueKeleeW mes pegeF&
ieF& jeefMe (.kejes[ ceW)
a) Capital:
(.kejes[ ceW)
(Rs. in crore)
Items
31.03.2010 31.03.2009
12.72%
13.29%
13.00%
13.08%
8.39%
8.82%
8.57%
8.99%
64.47%
64.47%
325.00
400.00
2000.00
500.00
i) CRAR (%)
Basel-I
Basel-II
ii) CRAR - Tier I Capital (%)
Basel-I
Basel-II
iii) CRAR - Tier II Capital (%)
Basel-I
Basel-II
iv) Percentage of the
shareholding of the
Government of India in
the parent Bank.
v) Amount of Innovative
Perpetual Debt
Instruments (IPDI) raised
as Tier I capital during the
year by the parent Bank
(Rs. In crore)
vi) Amount of Upper Tier-II
instruments raised during
the year by the parent
Bank (Rs. in crore)
b)
Ke) HeeJeOeeve SJeb DeekeefmcekeleeSb :
ie)
2009-10
622.04
243.47
474.06
763.55
1164.55
31.27
89.42
182.77
107.98
2976.42
2458.05
DemLeeeer HeeJeOeeveeW kee efJeJejCe (cetue yeQke)

efJeJejCe
HeejbefYeke Mes<e
Je<e& kes oewjeve HeefjJeOe&ve
Je<e& kes oewjeve keceer(kece nesves
kee keejCe efoee peeS, eefo
keesF& nes)
Debeflece Mes<e
2008-09
1755.36
c)
2009-10
385.92
2008-09
290.00
0.00
130.00
0.00
385.92
34.08
385.92
13.29%
13.08%
8.39%
8.57%
8.82%
8.99%
4.33%
4.43%
4.47%
4.09%
64.47%
64.47%
325.00
400.00
2000.00
500.00
Items
2009-10
2008-09
Provision for NPA

Depreciation in Value of
Investments
Provision for Taxation
(including deferred tax)
1755.36
622.04
243.47
474.06
763.55
1164.55
31.27
89.42
182.77
2976.42
107.98
2458.05
Details of Floating Provisions (Parent Bank)

(Rs. in crore)
Particulars
Opening Balance
Reductions during the
year (purpose of draw
down to be given, if any)
Closing Balance
148
12.72%
13.00%
Provisions & Contingencies:
Provision on Standard
Assets
Other Provisions
(including floating
provisions)
Grand Total
(.kejes[ ceW)
31.03.2010 31.03.2009
The break-up of Provisions and Contingencies

appearing in the Consolidated financial statements is
as under:
(Rs. in crore)
ueeYe SJeb neefve Keeles ceW oMee&S ieS He ceW HeeJeOeeve SJeb DeekeefmcekeleeDeesb
kee efJeJejCe efvecveevegmeej nw :
(.kejes[ ceW)
ceoW
DeveglHeeoke DeeefmleeeW nsleg
HeeJeOeeve
efveJesMeeW kes cetue ceW cetueeme
kejeOeeve nleg HeeJeOeeve
(DeemLeefiele kej meefnle)
ceeveke DeeefmleeeW hej HeeJeOeeve
Deve HeeJeOeeve (DemLeeeer
HeeJeOeeve meefnle)
kegue
2009-10
2008-09
385.92
290.00
0.00
130.00
0.00
385.92
34.08
385.92
efHHeCeer : Yeejleere efj]peJe& yeQke kes HeefjHe$e [eryeerDees[er yeerHeer.yeermeer.

48/21.04.048/2008-09 efoveebke 22.09.2008 kes Devegmeej cetue yeQke ves
Je<e& kes Metve (efHeues Je<e& .34.08 kejes[) keer jeefMe kee GHeeesie DemLeeF&
HeeJeOeeve mes SveHeerS kes efueS efkeee nw Deewj Gmes ke=ef<e t SJeb $e+Ce jenle
KeeleeW kes mebyebOe ceW ve ueieeS ieS yeepe SJeb efJeefJeOe HeYeejeW kes keejCe ueeYe
SJeb neefve Keeles ceW pecee efkeee ieee nw~
Ie)
*)
Note: In terms of RBI circular DBOD.BP.BC.

48/21.04.048/2008-09 dated 22.09.2008, the parent
bank has utilised a sum of Rs. NIL (previous year
Rs.34.08 crore) from Floating provision for NPAs and
credited the same to Profit & Loss Account on account
of unapplied interest, penal interest and miscellaneous
charges etc. in respect of Agriculture Debt Waiver &
Debt Relief Accounts.
Deeekej
d)
Income-Tax
i)
cetue yeQke kes mebyebOe ceW Deekeefmceke oseleeDeesb (Devegmeteer 12) kes
Debleie&le $e+Ce kes He ceW oeJeeW keer DeefYemJeerke=efle veneR ueer ieF& nw~
efpemekes Debleie&le .236.33 kejes[ kee efJeJeeefole Deee kej/
yeepe kej oseleeSb meefcceefuele nQ~ Fvekees Deve DeeefmleeeW
(Devegmeteer 11) kes Debleie&le Yegieleeve/meceeeesefpele leLee meefcceefuele
kej efueee ieee nw~ Fve oeJeeW kes ceeceueeW ceW HetJe& ceW DeefYeefveOee&efjle
efJeefYevve veeeeefYeke efJeJeeoeW kes DeeOeej Hej DeeJeMeke kej kes
HeeJeOeeve Hej efJeeej veneR efkeee ieee nw~ Fme Hekeej kes efJeJeeefole
ceeceueeW ceW HeyebOeve eje efkemeer oseleeDeesb Hej Oeeve veneR efoee
ieee~
i)
In respect of Parent Bank, Claims against the

Bank not acknowledged as debt under contingent
liabilities (Schedule 12) include disputed income
tax/interest tax liabilities of Rs.236.33 crore
which has been paid / adjusted and included
under Other Assets (Schedule 11). In respect of
these claims, provision for tax is not considered
necessary based on various decisions of
Appellate authorities, Judicial pronouncements
and the opinion of tax experts. Management
does not envisage any liability in respect of such
disputed issues.
ii)
keg efJeJeeefole ceeceueeW ceW efJeefYevve veeefeke efveCe&eeW Hej Gefele

efJeeej efkees peeves kes yeeo Je<e& kes efueS Deee kej kee HeeJeOeeve
efkeee ieee nw~
ii)
Provision for income tax for the year is arrived at

after due consideration of the various judicial
decisions and expert opinions on certain disputed
issues.
ke=ef<e $e+Ce jenle eespevee
e)
cetue yeQke kes mebyebOe ceW Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW keer Melees
kes Devegmeej yeQke ves ke=ef<e $e+Ce ceeHeer SJeb $e+Ce jenle eespevee, 2008
DeOeerve ke=ef<e $e+Ce jenle eespevee kee keeee&vJeeve efkeee Deewj
.222.62 kejes[ kee HeeLeefceke oeJee Yeejleere efj]peJe& yeQke kes Heeme
efkeee~ Yeejleere efj]peJe& yeQke keer keefLele eespevee kes DevegmejCe ceW yeQke
ves .7.58 kejes[ keer Jele&ceeve cetue keer neefve kes efueS HeeJeOeeve efkeee
nw~
9.
uesKeebkeve veerefleeeW ceW HeefjJele&ve kee HeYeeJe :
Agriculture Debt Relief Scheme

In respect of parent Bank, in terms of Reserve Bank
of India guidelines, the Bank has implemented the
Agriculture Debt relief Scheme under Agriculture
Debt Waiver and Debt Relief Scheme 2008 for which,
preliminary claim of Rs. 222.62 crore was preferred
with Reserve Bank of India. The Bank has made a
provision for loss in the present value terms in
accordance with the said Reserve Bank Scheme
amounting to Rs. 7.58 Crore.
9.
Yeejleere efj]peJe& yeQke kes HeefjHe$e mebKee [eryeerDees[er. yeerheer. yeermeer.

64/21.04.048/2009-10 efoveebke 01.12.2009 keer Melees kes Devegmeej
efoveebke 30.09.2010 leke 70% HeeJeOeeve keJejspe DevegHeele HeeHle kejves kes
efueS cetue yeQke ves efoveebke 31.03.2010 mes keee&Meerue Hetbpeer kes efueS Je=efMeerue
HeeJeOeeveerkejCe veerefle kees mebMeesefOele efkeee nw~ legueveelceke HeefjJele&ve
efvecveevegmeej nQ :
Effects of changes in Accounting policies

The parent bank has modified its accelerated provisioning
policy for non performing advances with effect from
31.03.2010 with a view to achieve the provision coverage
ratio of 70% by 30.09.2010 in terms of RBI Circular DBOD.
BP.BC.64/21.04.048/2009-10 dated 01.12.2009. The
comparative changes are as follows:
Deeefmle
JeieeakejCe
HetJe& veerefle
mebMeesefOele veerefle kes Devegmeej
kes Devegmeej
HeeJeOeeveerkejCe keer DeeJeMekelee
HeeJeOeeveerkejCe
keer DeeJeMekelee
Asset Classification
Provisioning Provisioning
requirements requirements as per
as per earlier revised policy
policy
DeJe-ceeveke
HeefleYetefle kes cetue kee efuenepe efkeS

HeefleYetefle kes
cetue kee efuenepe efyevee 20%
efkeS efyevee 20%
SubStandard
20% flat
20% flat irrespective of
irrespective of the value of security
the value of
security
149
Deeefmle
JeieeakejCe
HetJe& veerefle
mebMeesefOele veerefle kes Devegmeej
kes Devegmeej
HeeJeOeeveerkejCe keer DeeJeMekelee
HeeJeOeeveerkejCe
keer DeeJeMekelee
mebefoiOe 1
100%
eLee 31.03.2009 Fme HeJeie& keer

DeeefmleeeW kes efueS HeeJeOeeve 100%
efoveebke 31.03.2009 kes HeMeele Fme
HeJeie& ceW Debleefjle DeeefmleeeW kes efueS
HeefleYetle DebMe kee 50% + DeHeefleYetle
DebMe kee 100%
mebefoiOe 2
100%
[er1 HeJeie& mes [er2 HeJeie& ceW Debleefjle

DeeefmleeeW kes efueS 100% HeeJeOeeve
peejer jnsiee keeeWefke efHeueer veerefle
kes Devegmeej []er1 HeJeie& ceW 100%
HeeJeOeeve ee efoveebke 31.03.2010
kes HeMeele Fme HeJeie& ceW Debleefjle
DeeefmleeeW kes efueS HeefleYetle DebMe kee
60% + DeHeefleYetle DebMe kee 100%
mebefoiOe 3
100%
100%%
neefve
100%%
100%%
Fme heefjJele&ve kes heefjCeecemJehe, mebefoiOe KeeleeW ceW cetue yeQke keer yener ceW
.467.99 kejes[ kece nw efpemekee eeJeOeeve SJeb Deekeefmceke Jee, Meg
ueeYe, Deejef#eefle SJeb mejheume SJeb Deefece hej Consequential eYeeJe nw~
cetue yeQke keer HeefjJeefle&le veerefle kes Devegmeej meneesieer #es$eere ieeceerCe yeWkeeW ves
Yeer Dekeee&Meerue Hetbpeer kes efueS HeeJeOeeve efkeee nw, efHejYeer uesKeebkeve veerefle kes
HeefjJele&ve kes Ssmes HeYeeJe meneesieer #es$eere ieeceerCe yeQkeeW kes ceeceues ceW efveefele
veneR nw~
10.
Asset Classification
Provisioning Provisioning
requirements requirements as per
as per earlier revised policy
policy
Doubtful 1
100%
100% provision for

assets in this category as
on 31.03.2009.
50% of secured portion
+ 100% of unsecured
portion for assets
migrating in this category
after 31.03.2009.
Doubtful 2
100%
100% provision to
continue for assets
migrating from D1
category to D2 category
since they were provided
at 100% in D1 category
as per previous policy.
60% of secured portion
+ 100% of unsecured
portion for assets
migrating in this category
after 31.03.2010.
Doubtful 3
100%
100%
Loss
100%
100%
As a result of this change, provision for doubtful assets in

the books of Parent Bank is lower by Rs.467.99 crore with
consequential impact on Provision and Contingencies,
Net Profits, Reserves and Surplus & Advances. The
associate Regional Rural Banks have also provided for
NPAs as per the changed policy of the Parent Bank,
however, the impact of such change of accounting policy
in case of associate RRBs is not ascertainable.
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer uesKeebkeve ceevekeeW kes DevegHe efvecveefueefKele metevee Heke keer ieF& nw :
The following information is disclosed in terms of Accounting Standards issued by the Institute of Chartered Accountants of
India:
Ke) uesKeebkeve ceeveke 15 (mebMeesefOele) kece&eejer ueeYe 2009-10 (cetue yeQke)

A)
Accounting Standard 15 (Revised) Employee Benefits-2009-10 (Parent Bank)
(. kejes[ ceW / Rs. in Crore)

Gheoeve
HeWMeve
(i)
Heege HecegKe yeerceebefkeke OeejCee :

HetJe& ef[mkeeGb oj
hetJe& hueeve Ssmes Hej HeefleHeue keer oj
hetJe& Jesleve ceW Je=ef
hetJe& eme oj
Jele&ceeve ef[bmkeeGb oj
Jele&ceeve Hueeve Smes hej eefleHeue keer oj
Jele&ceeve Jesleve ceW Je=ef
Jele&ceeve eme oj
Principal actuarial assumptions used :

Discount Rate Prev.
Rate of return on Plan Assets Prev.
Salary Escalation Prev.
Attrition Rate Previous
Discount Rate Current
Rate of Return on Plan Assets Current
Salary Escalation Current
Attrition Rate Current
150
Gratuity
Pension
8.00%
8.00%
5.00%
2.00%
8.00%
8.00%
5.00%
2.00%
8.00%
8.00%
5.00%
2.00%
8.00%
8.00%
5.00%
2.00%

Gheoeve
HeWMeve
(ii)
(iii)
(v)
(vi)
Pension
ueeYe oeefelJe ceW HeefjJele&ve oMee&ves Jeeueer leeefuekee :

DeJeefOe kes HeejbYe ceW oselee
yeepe ueeiele
mesJee GHejeble ueeiele (efveefnle ueeYe)
oselee DeblejCe Deeiece
oselee DeblejCe-efveie&ce
Heolle ueeYe
Hueeve Smes Hej yeerceebefkeke (ueeYe)/neefve
Je<e& kes Deble ceW oselee
Table showing change in benefit obligation:

Liability at the beginning of the period
Interest Cost
Past Service Cost (Vested Benefit)
Liability transferred in
Liability transferred out
Benefit Paid
Actuarial (gain)/loss on Plan Assets
Liability at the end of the year
858.29
69.74
37.44
(48.06)
(12.76)
904.65
2045.48
160.60
37.57
(151.21)
85.05
2177.49
Hueeve Smesdme kes Gefele cetue keer leeefuekee :
Tables of Fair value of Plan Assets :

Fair Value of Plan Assets at the beginning
of the period
Expected return on Plan Assets
Contributions
Transfer from other company
Transfer to other company
Benefit Paid
Actuarial gain/(loss) on Plan Assets
Fair Value of Plan Assets at the end of the year
Total Actuarial Gain/(Loss) to be recognised
793.89
66.52
61.70
(48.06)
1.23
875.28
13.98
1624.14
138.18
178.73
(151.21)
(25.82)
1764.02
(110.88)
Transitional Liability at start
3.00
283.15
Transition Liability recognised during the year
1.00
94.38
Transition Liability at end
2.00
188.77
66.52
1.23
67.75
138.18
(25.82)
112.36
904.65
875.28
(29.37)
2.00
(27.37)
2177.49
1764.02
(413.47)
188.77
(224.70)
37.44
69.74
(66.52)
37.57
160.60
(138.18)
1.00
(13.98)
27.67
94.38
110.88
265.24
DeJeefOe kes HeejbYe ceW Hueeve Smesdme kee Gefele cetue

DebMeoeve
Deve kecHeveer mes DevlejCe
Deve kecHeveer kees DevlejCe
Heolle ueeYe
Je<e& kes Deble ceW Hueeve Smesd kee Gefele cetue
ceeveves eesie kegue yeerceebefkeke ueeYe/(neefve)
(iv)
Gratuity
mebeceCekeeueerve oselee keer ceevelee :

HeejbYe ceW mebeceCekeeueerve oselee
Je<e& kes oewjeve heneeveer ieF& mebeceCekeeueerve oselee
Deble ceW mebeceCekeeueerve oselee
Recognition of Transitional Liability :
Hueeve Smesdme Hej JeemleefJeke HeefleHeue :

Hueeve Smesdme Hej JeemleefJeke HeefleHeue
Actual return on Plan Assets :

Actuarial gain/(loss) on Plan Assets
Actual return on Plan Assets
legueve He$e ceW ceeve jeefMe :

DeJeefOe Deble ceW oselee
Je<e& kes Deble ceW Hueeve Smesdme kee Gefele cetue
Deblej
Deceeve efJeiele mesJee ueeiele
Deceeve mebeceCekeeueerve oselee
Amount recognised in the Balance Sheet :

Liability at the end of the period
Fair Value of Plan Assets at the end of the year
Difference
Unrecognised Past Service Cost
Unrecognised Transition Liability
Amount Recognised in the Balance Sheet
(vii) Deee efJeJejCe ceW ceeve Jee :

yeepe ueeiele
ceeve mesJee efJeiele ueeiele (Deefveefnle ueeYe)
ceeve mesJee efJeiele ueeiele (efveefnle ueeYe)
mebeceCekeeueerve oselee keer ceevelee
yeerceebefkeke ueeYe ee neefve
ueeYe SJeb neefve ceW ceeve Jee
Expenses recognised in the Income

Statement :
Interest Cost
Past Service Cost (Non- Vested Benefit)
recognised
Past Service Cost (Vested Benefit) recognised
Recognition of Transition Liability
Actuarial Gain or Loss
Expense Recognised in P & L
151

Gheoeve
HeWMeve
(viii) legueve He$e meceeOeeve :
HeejbefYeke efveJeue oselee (legueve He$e ceW ceeve keer ieF&

efJeiele DeJeefOe keer efveJeue jeefMe)
GHeeg&kele Devegmeej Jee
Deve kebHeveer efveJeue mes DeblejCe
Deve kebHeveer efveJeue mes DeblejCe
efveeeskelee kee DebMeoeve
(ix)
(x)
(xi)
Gratuity
Pension
61.40
138.22
27.67
(61.70)
27.37
265.24
(178.76)
224.70
No. of members
39389
15085
Salary P.M.
103.55
33.72
76.88
190.75
358.23
130.33
334.91
554.20
1070.88
875.28
1764.02
(12.76)
85.05
1.23
(25.82)
Balance Sheet Reconciliation :

Opening Net Liability (Last periods net amount
recognized in the balance sheet)
Expenses as above
Transfer from other Company Net
Transfer to other Company Net
Employers Contribution
Amount Recognised in Balance Sheet
Deve efJeJejCe :
HeWMeve Heleske mesJee Je<e& kes efueS 1/66 Jesleve oj mes
DeefOekelece 50% kes DeOeOeerve ose nw~
meomeeW keer mebKee
Jesleve Heefleceen
Deieueer DeJeefOe kes efueS DebMeoeve
Other Details :
DeeefmleeeW kee HeJeie& :

Yeejle mejkeej keer Deeefmleeeb
keeHees&js yeeb[dme
efJeMes<e pecee eespevee
jepe mejkeej
mecHeefe
Deve
yeerceekelee& eje HeyebefOele efveefOeeeb
kegue
Category of Assets :
DevegYeJe meceeeespeve :
Hueeve Smes Hej (ueeYe)/neefve
Hueeve Smes Hej(neefve)/ueeYe
Experience Adjustment :
Pension is payable at the rate of 1/66 salary for

each year of service subject to maximum
of 50%
Contribution for next period
Government of India Assets

Corporate Bonds
Special Deposits Scheme
State Government
Property
Other
Insurer managed funds
Total
On Plan Liability (Gain)/Loss

On Plan Asset (Loss)/Gain
31.03.2007 leke HeefjJele&ve oselee kee HeYeeJe 17.10.2007 kees ceeveke kes
meerefcele mebMeesOeve kes Devegmeej ceW HeeBe meeue keer DeJeefOe ceW meerOeer jsKee DeeOeej
Hej Ske Jee kes He ceW ceeve efkeee ieee~ leodvegmeej .125.27 kejes[ keer
jeefMe 31.03.2010 kees meceeHle Je<e& kes efueS kegue HeefjJele&ve oselee kee 1/5
nesves kes keejCe ueeYe SJeb neefve Keeles ceW HeYeeefjle keer ieF& nw~ .250.54
kejes[ keer jeefMe Deeves Jeeues Je<ees ceW ueeYe Je neefve KeeleW ceW HeYeeefjle kejves nsleg
Deeies ues peeF& ieF&~
Hegjeveer HeLee kes Devegmeej yeQke ves kece&eejer YeefJe<e efveefOe kes efueS DebMeoeve
kees Jee kes He ceW ceevee nw~ Je<e& kes oewjeve yeQke ves Ssmeer efveefOe kes efueS
pees Ske efveOeeefjle DebMeoeve eespevee nw, ceW .68.64 kejes[ kee DebMeoeve
efkeee nw~
Jesleve mebMeesOeve kee eYeeJe, mesJeeefveJe=efe ueeYe kee uesKee, kece&eeefjeeW kes
mebMeesefOele Jesleve kes Debeflece nesves hej nesiee.
152
The effect of transitional liability till 31.03.2007 as required

by the accounting standard has been recognised as an
expense on straight line basis over a period of five years
pursuant to limited revision of Standard on 17.10.2007.
Accordingly, an amount of Rs.125.27 crore has been
charged to the Profit and Loss account for the year ended
31.03.2010 being 1/5th of the total transitional liability. An
amount of Rs. 250.54 crore is being carried forward to be
charged to Profit & Loss account of coming years.
As per past practice, the bank has recognised contribution
to employee provident fund as an expense. During the
year, the bank has contributed Rs.68.64 crore towards
such fund which is a Defined Contribution Plan.
Impact of salary revision, on retirement benefits, will be
accounted on finalisation of revised salary of employees.
Provision for wage revision: Pending quantification of

wage revision in pursuance of agreement entered into
between Indian Banks Association on behalf of member
Banks and union of Workmen/Officers, an estimated
provision of Rs. 375.06 crore has been made during the
year. However, the impact of retirement benefits has not
been considered in the above provision.
Jesleve mebMeesOeve kes efueS HeeJeOeeve : meome yeQkeeW keer Deesj mes Yeejleere ieQke
mebIe leLee kece&eejer/DeefOekeeefjeeW keer etefveeveeW kes ceOe ngS kejej kes
DevegmejCe ceW Jesleve mebMeesOeve kes uebefyele HeefjceeCe mebyebOeer Hees 375.06 kejes[
kee Devegceeefvele HeeJeOeeve Je<e& kes oewjeve efkeee ieee~ neueebefke mesJeeefveJe=efe
ueeYe kes HeYeeJe kee GHeeg&kele HeeJeOeeve ceW efJeeej veneR efkeee ieee nw~
ke) uesKeebkeve ceeveke 17 KeC[ efjHees& kejvee :
B) Accounting Standard 17- Segment Reporting:
Yeeie ke: keejesyeej KeC[

Part A: Business Segment
keejesyeej KeC[
mekeue Keb[ jepemJe

Deveeyebefle jepemJe
IeeSb Deblej Keb[ jepemJe
efveJeue Keb[ jepemJe
Keb[ HeefjCeece
Deveeyebefle Deee JeeeW kees
Ieekej
Heefjeeueve ueeYe
Deeekej
efveJeue ueeYe
Deve metevee :
Keb[ Deeefmleeeb
Deveeyebefle Deeefmleeeb
kegue Deeefmleeeb
KeC[ oseleeSb
Deveeyebefle oseleeSb
kegue oseleeSb
efveeesefpele Hetbpeer (Keb[
Deeefmleeeb-Keb[ oseleeSb)
Deveeyebefle Hetbpeer
kegue efveeesefpele Hetbpeer
kees<eeieej Heefjeeueve
Business Segment
nesuemesue yeQefkebie Heefjeeueve

Kegoje yeQefkebie Heefjeeueve
kegue
Treasury Operations Wholesale Banking

Operations
Retail Banking
Operations
Total
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
5694.69
5233.35
8838.66
8062.06
5896.01
6112.99
20429.36
19408.40
117.61
104.87
(49.94)
20.22
20596.91
19493.05
3229.08
4809.28
Unallocated income net

of Expenses
(678.37)
(557.19)
Operating profit
2550.71
4252.09
Gross Segment Revenue

Unallocated revenue
Less: Inter Segment
Revenue
Net Segment Revenue
Segment Results
383.56
623.04
2059.26
3120.36
786.26
1065.88
Income Tax
763.55
1164.55
1787.16
3087.54
271204.30
221617.67
5629.58
4739.68
276833.88
226357.35
251392.90
205435.32
10995.95
7265.48
262338.85
212700.80
19811.40
16182.35
Unallocated Capital
(5366.37)
(2525.80)
Total Capital Employed
14445.03
13656.55
Net Profit
OTHER INFORMATION:
Segment Assets
95132.76 71831.17 120965.63
96362.38
55105.91
53424.12
Unallocated Assets
Total Assets
Segment Liabilities
88141.84 66654.61 112182.31
89350.93
51068.75
49429.78
Unallocated Liabilities
Total Liabilities
Capital Employed
6990.92
5176.56
8783.32
7011.45
4037.16
3994.34
efHHeCeer : Deveeyebefle Keb[ kes Devleie&le iewj-yeQefkebie meneeke kebHeefveeeW kes mebyebOe ceW metevee Meeefceue keer ieF& nw~
Note: Information in respect of Non Banking subsidiaries has been included under unallocated segment.
Yeeie Ke: Yeewieesefueke KeC[
Part B: Geographical Segment
Yeewieesefueke Keb[
Geographical Segments
efJeJejCe
jepemJe
Deeefmleeeb
Particulars
Revenue
Assets
mJeosMeer
Debleje&<êre
kegue
Domestic
International
Total
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
18678.82
17273.73
1918.09
2219.32
20596.91
19493.05
228874.60
184894.17
47959.28
41463.18
276833.88
226357.35
153
uesKee ceeveke 17 kes DevegHeeueve ceW Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW meefnle yeQke
ves JeeJemeeefeke Keb[eW kee HeeLeefceke efjHeesef&bie Keb[ leLee Yeewieesefueke Keb[eW kees ieewCe
Keb[eW kes He ceW Heneevee nw~
The Bank has recognised Business Segments as Primary

reporting segment and Geographical Segments as Secondary
segment in line with RBI guidelines in compliance with
Accounting Standard 17.
HeeLeefceke Keb[ : JeeJemeeefeke Keb[
Primary Segment: Business Segments
ke) kees<eeieej Heefjeeueve : Keb[ efjHeesef&bie kes GsMe nsleg kees<eeieej ceW mebHetCe&
efveJesMe mebefJeYeeie Meeefceue nQ~ pewmes mejkeejer leLee Deve HeefleYetefleeeW kes meeLe
ceveer Hetbpeer Heefjeeueve leLee Hee@jskeme Heefjeeueve~
a)
Treasury Operations: Treasury for the purpose of

Segment Reporting includes the entire investment portfolio
i.e. dealing in Government and other Securities, Money
Market Operations and Forex Operations.
b)
Wholesale Banking: Wholesale Banking Includes all

advances which are not included under Retail Banking.
c)
Retail Banking : Retail Banking includes exposures which

fulfil following two criteria:
Ke) Leeske yewefkebie : Leeske yewefkebie ceW Jen meYeer Deefiece meefcceefuele nQ pees Kegoje
yeQefkebie kes Debleie&le meefcceefuele veneR efkeS ieS nQ~
ie)
Kegoje yeQefkebie : Kegoje yeQefkebie ceW Jen efveJesMe meefcceefuele nQ pees efvecveefueefKele
oes ceeveob[eW kee HetCe& kejles nW :
i)
$e+Ce efveJesMe DeefOekelece kegue efveJesMe .5 kejes[ leke~
ii)
kegue Jeeef<e&ke keejesyeej .50 kejes[ mes kece nw eLee Jele&ceeve kebHeefveeeW
kes ceeceues ceW efHeues leerve Je<ees kee Deewmele leLee veF& kebHeefveeeW kes ceeceues
ceW Devegceeefvele kegue keejesyeej~
i)
Exposure The maximum aggregate exposure up to

Rs. 5 Crore
ii)
The total annual turnover is less then Rs. 50 crore i.e.

the average turnover of the last three years in case of
existing entities and projected turnover in case of
new entities.
Deblej KeC[ere DeblejCeeW kee cetue efveOee&jCe
Pricing of Inter-Segmental transfers
Kegoje yeQefkebie KeC[ Ske HeeLeefceke m$eesle mebien FkeeF& nw SJeb Leeske KeC[ Deewj
kees<eeieej KeC[, Kegoje yeQefkebie KeC[ kees Gmekes eje GOeej oer ieF& efveefOeeeW keer
#eefleHetefle& peceejeefMeeeW keer Deewmele ueeiele kees ef<iele jKeles ngS kejles nQ~
Retail Banking Segment is a Primary resource mobilising unit

and Wholesale Segment and Treasury Segment compensates
the Retail banking segment for funds lent by it to them taking
into consideration the average cost of deposits incurred by it.
ueeiele kee efJeefveeespeve
Allocation of Costs
ke) efJeMes<e KeC[ kees meerOes Heoeve efkeS ieS JeeeW kees mebyebefOele KeC[ ceW
efJeefveeesefpele efkeee ieee nw~
a)
Expenses directly attributed to particular segment are

allocated to the relative segment
Ke) efJeMes<e KeC[ kees meerOes Heoeve efkeS ieS JeeeW kees kece&eeefjeeW/mebeeefuele
keejesyeej keer mebKee kes DevegHeele ceW efJeefveeesefpele efkeee ieee nw~
b)
Expenses not directly attributable to specific segment are

allocated in proportion to number of employees / business
managed.
ieewCe KeC[ : Yeewieesefueke KeC[
Secondary Segment: Geographical Segments
ke) mJeosMeer Heefjeeueve
a)
Domestic Operations
Ke) Debleje&<êre Heefjeeueve
b)
Ke) uesKeebkeve ceeveke 18 mebJeJenejeW mes mebyebefOele He#ekeej (cetue yeQke) :
C)
Accounting Standard 18 - Related Party Transactions

(Parent Bank):
I)
List of Related Parties:
I)
mebyebefOele He#ekeejeW keer meteer

(ke) cegKe HeyebOekeere keeefce&ke
eer er. Sme. veejeeCemeeceer - 31.05.2009 leke
eer Deueeske kegceej efceee
- 05.08.2009 mes Deepe leke
(a) Key Managerial Personnel :

Shri T. S. Narayanasami - Till 31-05-2009
Shri Alok Kumar Misra
- from 05-08-2009 till date
keee&Heeueke efveosMeke
eer yeerS. S. HeYeekej
eer Sce. vejsv
Executive Director
Shri B.A. Prabhakar
Shri M. Narendra
154
(b) Subsidiaries :
(Ke) meneeke kebHeefveeeb :

(i) yeerDeesDeeF& Mesejnesefu[bie efue.
(i)
(ii)
mej etefveeve oeF&-F&eer peerJeve yeercee kebHeveer efue.
(ii) Star Union Dai Ichi Life Insurance Company

Ltd.
(iii)
Heerer yeQke mJeosMeer
(iii) PT Bank Swadesi
(iv)
yeerDeesDeeF& lebpeeefveeeb efue.
(iv) BOI Tanzania Ltd.
(ie) meneesieer :
(c)
Associates :
(i)
(i)
Yeejleere HeefleYetefle JeeHeej efveiece efue.
(ii)
Fb[es peeefcyeee yeQke efue.
(iii)
cetue yeQke eje Heeeesefpele 5 #es$eere ieeceerCe yeQke : Deeee&Jele&

ieeceerCe yeQke, yewlejCeer ieeceerCe yeQke, PeejKeC[ ieeceerCe yeQke,
vece&oe ceeueJee ieeceerCe yeQke, Jewveiebiee ke=<Cee ieeceerCe yeQke~
Securities Trading Corporation of India Ltd .
(ii) Indo-Zambia Bank Ltd.

(iii) 5 Regional Rural Banks sponsored by the Parent
Bank namely: Aryavart Gramin Bank; Baitarani
Gramya Bank; Jharkhand Gramin Bank;
Narmada Malwa Gramin Bank; Wainganga
Krishna Gramin Bank.
II) (ke) mebyebefOele He#ekeejeW kes meeLe mebJeJenej

II) a) Transactions with Related Parties
(.kejes[
ceos/mebyebefOele He#ekeej
Items/ Related Party
ceW / Rs. in crore)
meneesieer/
mebegkele Gece
cegKe HeyebOeve
keeefce&ke
cegKe HeyebOeve keeefce&ke

kes mebyebOe
kegue
Associates/Joint
ventures
Key Management
Personnel
Relatives of Key
Management
Personnel
Total
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
2009-10
2008-09
pecee
Deposit
22.17
12.70
0.44
0.18
0.01
0.00*
22.63
12.88
Maximum during the year
73.24
135.38
0.50
0.40
0.01
0.00*
73.75
135.78
peceejeefMeeeb kee efveeespeve
Placement of deposits
efveJesMe
Investments
ceebie/metevee/efceeeoer cege ceW Lending in Call Notice /

Term Money
GOeej osvee
Deve GOeej osvee
Other Lending
ceebie/metevee/efceeeoer cege ceW Borrowings in Call / Notice /

Term Money
GOeej uesvee
0.04
0.04
mejkeejer HeefleYetefle/^spejer
efyeueeW/yeeb[eW keer efyeeer
Sale of Govt. Securities /

Treasury Bills / Bonds
29.89
24.55
29.89
24.55
mejkeejer HeefleYetefle/^spejer
efyeueeW/yeeb[eW keer Kejeroer
Purchase of Govt. Securities

/ Treasury Bills / Bonds
40.30
35.58
40.30
35.58
iewj-efveefOeke Jeeeos
Non-funded commitments
155
II) (ke) mebyebefOele He#ekeejeW kes meeLe mebJeJenej

II) a) Transactions with Related Parties
(.kejes[
ceos/mebyebefOele He#ekeej
Items/ Related Party
Heolle yeepe
Interest paid
HeeHle yeepe
Interest received
HeeHle iewj-efJelleere Keees&
Non-Financial Expense
received
Heolle ueeYeebMe
ceW / Rs. in crore)
meneesieer/
mebegkele Gece
cegKe HeyebOeve
keeefce&ke
cegKe HeyebOeve keeefce&ke

kes mebyebOe
kegue
Associates/Joint
ventures
Key Management
Personnel
Relatives of Key
Management
Personnel
Total
0.01
0.56
0.01
0.00*
0.00*
0.01
0.58
0.15
0.15
Dividend Paid
0.00*
0.00*
HeeHle ueeYeebMe
Dividend Received
HeeHe Deve HeYeej
Other Charges receivable
0.01
0.01
0.01
0.01
* JeemleefJeke jeefMe .50,000 mes kece nesves kes keejCe oMee&eer veneR ieeer nw~
* Actual amount being less than Rs. 50,000/-, the same is not furnished.
Ke) HecegKe HeyebOeve keeefce&ke :
II.
II.
b)
Key Management Personnel :
De.e.
Sl. No
Heeefjeefceke / Remuneration
veece / Name
heoveece / Designation
YetleHetJe& DeOe#e SJeb HeyebOe efveosMeke
Shri. T.S.Narayanasami
Ex-Chairman & Managing Director
Shri. Alok K. Misra
eer yeer.S. eYeekej
Shri. B.A. Prabhakar
Executive Director
eer Sce. vejW
Shri. M. Narendra
Executive Director
Jele&ceeve Je<e&
efHeuee Je<e&
Current Year
. (Rs.)
Previous Year
. (Rs.)
16,02,905
16,01,541
7,99,690
14,46,459
2,88,164
13,46,752
2,53,183
Deveg<egefieeeW leLee #es$eere ieeceerCe yeQkeeW kes meeLe uesve-osve, jepe efveebef$ele nesves kes
keejCe, DeeF&meerSDeeF& eje peejer mebyebefOele He#e Hekeve Hej SSme-18 kes Heefjso
9 kes HeefjMe ceW Hekeve veneR efkeee ieee nw leLee Deve mebyebefOele He#eeW kes meeLe
DeHeves uesve-osve mes mebyebefOele efkemeer Hekeve mes jepe efveebef$ele G~ceeW kees t HeeHle
nQ~
The transactions with the Subsidiaries and Regional Rural

banks, being state controlled, have not been disclosed in view
of para 9 of AS-18 on Related party disclosure issued by the
ICAI exempting state controlled enterprises from making any
disclosure pertaining to their transactions with other related
parties which are also state controlled .
*)
D)
uesKeebkeve ceeveke 19- Hee efJelleHees<eCe (cetue yeQke kes mebyebOe ceW) :
(i)
Hee efJelleHees<eCe Deewj Fmekes IekeeW ceW yeQke kes efveJesMe keer mebefJeoeiele
HeefjHekeJeleeSb, pees DeefieceeW ceW Meeefceue keer ieF& nQ kee GuuesKe veeres
156
Accounting Standard 19 - Lease Financing (In respect

of Parent Bank):
(i)
The contractual maturities of the Banks investment

in lease financing and its components, which are
included in advances, are set out below :
efkeee ieee nw :
e.meb. efJeJejCe
(. kejes[ ceW)
31-03-2010
31-03-2009
mekeue efveJesMe
HeeHe Hee Yegieleeve
(i) 1 Je<e& mes DeefOeke veneR
(ii) 1 Je<e& mes DeefOeke efkevleg
(iii) 5 Je<e& mes DeefOeke
kegue
2.64
4.97
ie)
Ie)
ke)
Ke)
(Rs. in crore)
Sr.No. Particulars
31-03-2009
2.64
4.97
(i) not later than 1 year
2.64
3.17
(ii) later than 1 year but

not later than 5 years
0.00
1.80
(iii) later than 5 years
0.00
TOTAL
2.64
4.97
Gross Investments
b)
Lease payment
receivables
2.64
3.17
0.00
1.80
0.00
2.64
4.97
Deveefpe&le efJelle Deee
0.03
0.23
c)
Unearned finance income
0.03
0.23
efveJeue efveJesMe (ke-ie)
2.61
4.74
d)
Net investments [ a c ]
2.61
4.74
e.meb. efJeJejCe
1.
DeeOeejYetle Deewj Deewmele* (.)
2009-2010
2008-09
34.03
58.79
Lease income of Rs. 0.19 crore (Previous year

Rs. 0.37 crore) is included under Interest Earned.
Accounting Standard 20 - Earnings Per Share:
Sr.No. Particulars
1.
DeeOeejYetle SJeb Deewmele F&.Heer.Sme. keer ieCevee

e.meb. efJeJejCe
(ii)
E)
uesKeebkeve ceeveke 20 Heefle Mesej Depe&ve
2009-2010
2008-09
34.03
58.79
Basic & Diluted* (Rs.)
Calculation of Basic & Diluted E.P.S.

2009-2010
2008-09
FefkeJeer Mesej OeejkeeW kees Heoeve

kejves eesie Je<e& kes efueS Meg
ueeYe(.kejes[ ceW)
1787.16
3087.54
(yeer) FefkeJeer Mesej keer Yeeefjle Deewmele

mebKee(kejes[)
52.52
52.52
(meer) cetueYetle Heefle Mesej Depe&ve

(S/yeer) (.)
34.03
58.79
([er) Heefle Mesej Debefkele cetue (.)
10.00
10.00
(S)
31-03-2010
a)
(ii) .0.19 kejes[ keer Hee Deee (efJeiele Je<e& .0.37 kejes[) kees
Deefpe&le yeepe ceW Meeefceue ieee nQ~
*)
Sr.No. Particulars
2009-2010
2008-09
(A)

attributable to Equity
Shareholders (Rs. in crore)
1787.16
3087.54
(B)
Weighted Average Number

of Equity shares (crore)
52.52
52.52
(C)
Basic Earnings per Share

(A/B) (Rs.)
34.03
58.79
(D)
Nominal Value per Equity

Share ( Rs.)
10.00
10.00
* DeeOeejYetle
SJeb Deewmele F&.Heer.Sme. meceeve ner nQ keeeWefke ceboer mebYeeJe FefkeJeer

Mesej veneR nw~
* Basic & Diluted E.P.S. are same as there are no dilutive

potential equity shares.
e) uesKeebkeve ceeveke 22- Deee Hej kej kes efueS uesKeebkeve
F)
(i)
DeemLeefiele kej DeeefmleeeW Deewj oseleeDeesb kes Jenve cetueeW Deewj Fvekes
lelmebyebOeer kej DeeOeej Deewj Heefjeeueveiele Deiesveerle neefve kes yeere
GlHevve DemLeeeer efYevveleeDeesb kes HeefjCeecemJeHe YeefJe<e kes kej kes
efueS DeefYe%eele efkeS iees nw~ DeemLeefiele kej DeeefmleeeW kees kesJeue
efJeJeske kee HetCe& efJeeej kejves kes HeMeele DeefYe%eele efkeee ieee nw~
DeemLeefiele kej Deeefmleeeb Deewj oseleeSb kej ojeW Deewj kej keevetveeW kee
GHeeesie kejles ngS, pees legueve He$e keer leejerKe leke Heoef<ele ee
JeemleefJeke He mes HeoefMe&le efkeS iee nw~ kej oejeW ceW HeefjJele&ve kes
keejCe DeemLeefiele kej DeeefmleeeW Deewj oseleeDeesb Hej HeYeeJe Deee
efJeJejCeeW ceW Yeer DeefYe%eele efkeS ieS nQ~
157
Accounting Standard 22- Accounting for Taxes on

Income:
(i)
Deferred tax assets are recognised for future tax

consequences of temporary differences arising
between the carrying values of assets and liabilities
and their respective tax bases and operating carry
forward losses. Deferred tax assets are recognised
only after giving due consideration to prudence.
Deferred tax assets and liabilities are measured
using tax rates and tax laws that have been enacted
or substantively enacted by the Balance Sheet date.
The impact on deferred tax assets and liabilities on
account of a change in the tax rates is also recognised
in the income statement.
(ii)
During the year, an amount of Rs 249.76 crore (net)

has been debited [Previous year Rs. 361.67 crore
(net) debited] to the consolidated Profit and Loss
account by way of adjustment to Provision for
deferred tax.
(iii) Major components of Deferred Tax Assets and
Deferred Tax Liabilities:
(Rs. in crore)
(ii) Je<e& kes oewjeve .249.76 kejes[ (Meg) (efJeiele Je<e& .361.67 kejes[
(Meg)veeces keer ieF&) DeemLeefiele kej nsleg HeeJeOeeve kees meceeeespeve kes
ceeOece mes mecesefkele ueeYe neefve Keeles kees veeces efkeee ieee~
(iii) DeemLeefiele kej Deeefmleeeb Deewj DeemLeefiele kej oseleeDeesb kes cegKe
Ieke~
(.kejes[ ceW)
e. efJeJejCe
meb.
31.03.2010
31.03.2009
312.26
348.94
74.67
82.87
386.93
431.81
28.97
30.65
Sr. Particulars
31.03.2010 31.03.2009
No.
Deferred Tax Assets
i) On account of timing
312.26
348.94
difference towards provisions
ii) Others
74.67
82.87
Total Deferred Tax Assets
386.93
431.81
i) On account of the timing
28.97
30.65
difference between the book
depreciation and Income Tax
depreciation
ii) On account of depreciation
507.93
405.95
on investment
iii) On account of interest
365.16
259.98
accrued but not due
iv) Others
42.39
42.99
Total Deferred Tax
944.45
739.57
Liabilities
Net Deferred Tax Assets/
(557.52)
(307.76)
(Liabilities)
DeemLeefiele kej Deeefmle

i)
HeeJeOeeve kes efveefcelle mecee Devlej kes

keejCe
ii)
Deve
kegue DeemLeefiele kej Deeefmle
i)
yener cetueeme Deewj Deeekej cetueeme

kes yeere mecee Devlej kes keejCe
ii)
efveJesMe Hej cetueeme kes keejCe
507.93
405.95
iii)
HeesoYetle yeepe Hejvleg ose veneR kes

keejCe
365.16
259.98
iv)
Deve
42.39
42.99
944.45
739.57
(557.52)
(307.76)
kegue DeemLeefiele kej oseleeSb

Me DeemLeefiele kej Deeefmle/(oselee)
) uesKee ceeveke 29 kes Devegmeej HeeJeOeeveeW keer ieefleefJeefOeeeW kee efJemle=le JeCe&ve,
``HeeJeOeeve, Deekeefmceke oseleeSb SJeb Deekeefmceke Deeefmleeebb'':
G)
ke. oseleeSb nsleg HeeJeOeeveeW keer ieefleefJeefOe (DeveeW kes HeeJeOeeveeW kees
es[kej):
(. kejes[ ceW)
efJeJejCe
1.22
Je<e& kes oewjeve HeeJeOeeve
Details of movement in provisions in accordance with

Accounting Standard 29, Provisions, Contingent
Liabilities and Contingent Assets:
A.
Movement of Provisions for liabilities (excluding

provision for others):
(Rs. in crore)
Particulars
efJeefOeke ceeceues/DeekeefmcekeleeSb
1 DeHewue 2009 kee Mes<e
Legal cases/
contingencies
Balances as at 1st April 2009

Provided during the year
Je<e& kes oewjeve GHeeesie keer ieF& jeefMe
0.02
Amounts used during the year
31 ceee& 2010 kees Mes<e
1.20
Balance as at 31 March 2010
yeefnie&ceve kee mecee/DeefveefMeleleeSb
st
mecePeewles/efemueerkejCe Hej
yeefnie&ceve
Timing of outflow / uncertainties

B.
Ke. Deekeefmceke oseleeSb :

eLee GefuueefKele Fme Hekeej keer oseleeSb veeeeuee kes efveCe&e,
ceOemLelee kejves, veeeeuee kes yeenj mecePeewlee, DeHeerue kee efveHeeve,
ceebieer ieF& jeefMe, mebefJeoeiele oeefelJeeW keer Melex, efJekeeme leLee mebyebefOele
He#eeW eje G"eF& ieF& ceebie pewmee Yeer ceeceuee nes, Hej eceMe: efveYe&j
kejlee nw~ Fve ceeceueeW ceW keesF& HeefleHetefle& DeHesef#ele veneR nw~
158
1.22
0.02
1.20
Outflow on settlement /
Crystallization
Contingent Liabilities :
Such Liabilities as mentioned are dependent upon,
the outcome of court order/ arbitration/ out of court
settlement, disposal of appeals, the amount being
called up, terms of contractual obligations,
devolvement and raising of demand by concerned
parties, as the case may be. No reimbursement is
expected in such case.

11.
uesKee ceeveke 3 - vekeoer HeJeen kee efJeJejCe Accounting Standard 3 - Cash Flow Statement:
efJeJejCe
ke. Heefjeeueveiele ieefleefJeefOeeeW mes vekeoer HeJeen
kej kes Henues Meg ueeYe
SeerSce efveJesMeeW kee HeefjMeesOeve
Deeue mebHeefeeeW Hej cetueeme
efveJesMe Hej cetueeme
DeMeesOe $e+Ce yee Keelee/Sve.Heer.S kes efueS HeeJeOeeve
Particulars
A. Cash Flow from Operating Activities:
Net Profit before taxes
Adjustments for:
Amortisation of HTM Investments
Depreciation on Fixed Assets
Depreciation on Investment
Bad-debts Written off / Provision for NPAs
Provision for Standard Assets

Provision for Other Items
Deve ceoeW kes efueS HeeJeOeeve
Payment / Provision for Interest on
ieewCe yeeb[dme/DeeF&Heer[erDeeF&, DeHej efej II yeeb[dme Hej
Subordinated Bonds, IPDI. Upper Tier II Bonds
Yegieleeve/yeepe nsleg HeeJeOeeve
Dividend
received
HeeHle ueeYeebMe
Adjustments
for:
Increase
/(
Decrease)
in Deposits
pecee jeefMeeeW ceW ye{/(Ie)
Increase
/(
Decrease)
in Borrowings
GOeej ceW ye{/(Ie)
Increase / (Decrease)in Other Liabilities and Provisions
Deve oseleeDeesb Deewj HeeJeOeeveeW ceW ye{/(Ie)
(Increase) / Decrease in Investments
efveJesMe ceW (ye{)/(Ie)
(Increase )/ Decrease in Advances
Deefiece ceW (ye{)/(Ie)
(Increase) / Decrease in Other Assets
Deve DeeefmleeeW ceW (ye{)/(Ie)
Direct
Taxes (Paid)/Refund
Hele#e kej (Yegieleeve)/JeeHemeer
Net
Cash
Flow from Operating Activities (A)
Heefjeeueveiele ieefleefJeefOeeeW mes efveJeue vekeoer HeJeen (ke)
B.
Cash
Flow
from Investing Activities :
Ke) efveJesMe ieefleefJeefOeeeW mes vekeoer HeJeen
Purchase
of
Fixed Assets
Deeue mecHeefe keer Kejero
Sale of Fixed Assets
Deeue mecHeefe keer efyeeer
Impact of consolidation of subsidiaries
meneeke kebHeefveeeW kes meceskeve kee HeYeeJe
Dividend received
HeeHle ueeYeebMe
Minority Interest
DeuHe mebKe efnle
Net Cash Flow from Investing Activities (B)
efveJesMe ieefleefJeefOeeeW mes efveJeue vekeoer HeJeen (Ke)
C.
Cash Flow from Financing Activities:
ie. efJelle Hees<eCe ieefleefJeefOeeeW mes vekeoer HeJeen:
Share
Capital
Mesej Hetbpeer
Share
Premium
Mesej Heerefceece
IPDI, Subordinated Bonds & Upper Tier II Bonds (Net)
DeeF&Heer[erDeeF&, ieewCe yeeb[ leLee DeHej efej II yeeb[ (efveJeue)
Dividend (Interim & Final) paid
ueeYeebMe (Debleefjce SJeb Debeflece) Yegieleeve
Interest Paid on IPDI, Subordinated Bonds,
DeeF&Heer[erDeeF&/ieewCe yeeb[ DeHHej efej II yeeb[ Hej
Upper Tier II Bonds
yeepe Yegieleeve
Net Cash Flow from Financing Activities (C)
efJelle Hees<eCe ieefleefJeefOeeeW mes efveJeue vekeoer HeJeen (ie)
Net Increase in Cash & Cash Equivalents
vekeo Deewj vekeoer mecelegue ceW efveJeue ye{le
(A) + (B) + (C)
(ke) + (Ke) + (ie)
Opening Cash and Cash Equivalents as at April 1
1 DeHewue kees vekeoer SJeb vekeoer mecelegue kee DeLeMes<e
Cash and Cash Equivalents as at March 31
31 ceee& kees vekeoer SJeb vekeoer mecelegue
(.kejes[
ceW / Rs. in crore)
Je<ee&vle
Year ended
31.03.2010
Je<ee&vle
Year ended
31.03.2009
2550.71
4252.09
203.86
109.96
243.47
1755.36
209.70
71.82
474.06
622.04
31.27
182.78
571.54
89.42
107.98
426.57
(11.77)
(6.63)
40231.54
4586.87
1634.14
(15652.65)
(27463.76)
461.49
(1113.99)
8320.82
39771.35
2320.14
482.48
(11541.55)
(30179.95)
(1546.85)
(1593.35)
3959.32
(224.22)
15.02
(35.56)
12.59
216.66
(15.51)
(268.91)
16.26
(91.97)
6.63
81.72
(256.27)
0.00
0.00
2134.24
(307.21)
0.00
0.00
1240.23
(430.10)
(573.24)
1253.79
9559.10
(424.22)
385.91
4088.96
21889.97
31449.07
17801.01
21889.97
12. mecesefkele efJelleere efJeJejCeeW kee mele leLee efve<He#e efJe ve jKevesJeeues cetue leLee Deveg<ebefieeeW kees leLee mecesefkele efJeJejCeeW ceW Hekeve ve efkeS ieS DeYeewefleke ceoeW mes mebyebefOele
metevee kee Yeer Deueie efJelleere efJeJeJejCe ceW Deefleefjkele metevee kee Hekeve kejvee nw~
Additional information disclosed in the separate financial statements of the parent and the subsidiaries having no bearing on the true
and fair view of the Consolidated Financial Statements and also the information pertaining to the items which are not material, have
not been disclosed in the Consolidated Financial Statements.
13. peneb keneR Yeer DeeJeMeke mecePee ieee Jeneb efHeues Je<e& kes Deeb]ke[eW kee Hegveme&cetnve/HegveJe&efmLele efkeee ieee~
Previous years figures have been regrouped/rearranged, wherever considered necessary.
159
yeQke Dee@]He Fbef[ee Deewj Gmekeer meneeke kecHeefveeeW leLee meneesefieeeW

kes mecesefkele efJelleere efJeJejCe Hej yeQke Dee@]He Fbef[ee kes efveosMeke yees[&
kees uesKee Hejer#ekeeW keer efjHees&
AUDITORS REPORT TO THE BOARD OF DIRECTORS OF

BANK OF INDIA ON THE CONSOLIDATED FINANCIAL
STATEMENTS OF BANK OF INDIA AND ITS SUBSIDIARIES
AND ASSOCIATES.
1.
nceves 31 ceee& 2010 keer yeQke Dee@]He Fbef[ee iegHe (yeerDeesDeeF& iegHe) Deewj
Gmekeer meneeke kecHeefveeeW kes mebueive mecesefkele legueveHe$e, mecesefkele ueeYe
Deewj neefve Keelee Deewj Fmekes meeLe mebueive Fmeer leejerKe kees meceeHle Je<e& kes
efueS mecesefkele vekeoer HeJeen efJeJejCe kee uesKee Hejer#eCe efkeee nw~ yeQke
Dee@]He Fbef[ee (yeQke) Gmekeer meneeke kebHeefveeeb SJeb meneesieer yeQke Dee@]He
Fbef[ee iegHe me=efpele kejles nQ~ mecesefkele efJelleere efJeJejCe ceW nceejs eje
uesKeeHejeref#ele yeQke kes uesKes, oes osMeer meneeke kebHeefveeeW kes Keeles, : osMeer
meneesieer Deewj Deve uesKeeHejer#ekeeW eje uesKee Hejeref#ele Ske efJesosMeer
meneeke kebHeveer Deewj Deve uesKee Hejer#ekeeW eje meceeref#ele oes efJeosMeer
meneeke kebHeefveeeW kes Keeles Yeer meefcceefuele nQ~ Fve efJelleere efJeJejCeeW keer
efpeccesoejer yeQke kes HeyebOeve keer nw Deewj Gmes He=Leke efJelleere efJeJejCeeW SJeb
IekeeW keer Deve efJelleere meteveeDeesb kes DeeOeej Hej leweej efkeee ieee nw~
nceejer uesKee Hejer#ee kes DeeOeej Hej Fve efJelleere efJeJejCeeW Hej nceeje cele
Heke kejvee nceejer efpeccesoejer nw~
1.
We have audited the attached Consolidated Balance

Sheet of Bank of India Group (BOI Group) as at 31st March
2010, the Consolidated Profit & Loss Account and the
Consolidated Cash Flow Statement for the year ended on
that date annexed thereto. Bank of India (the Bank), its
subsidiaries and associates constitute the BOI Group. In
the consolidated financial statements are incorporated the
accounts of the Bank audited by us, the accounts of two
domestic subsidiaries, six domestic associates and one
overseas associate audited by other auditors and also the
accounts of two overseas subsidiaries reviewed by other
auditors. These financial statements are the responsibility
of the management of the Bank and have been prepared
by them on the basis of separate financial statements and
other financial information of the components. Our
responsibility is to express our opinion on these financial
statements based on our audit.
nceves uesKeeHejer#ee meeceevele: Yeejle ceW mJeerke=le uesKeeHejer#ee ceevekeeW kes

Devegmeej keer nw~ Fve ceevekeeW ceW DeHesef#ele nw efke nce uesKee Hejer#ee Fme Hekeej
efveeesefpele Deewj keeee&efvJele kejW efke FmeceW en Gefele DeeMJeemeve efceues efke
leweej efkeS ieS efJelleere efJeJejCe meYeer cenlJeHetCe& ef< mes, DeefYe%eele efJelleere
efjheesefie kes Devegmeej leweej efkeS ieS nQ Deewj GveceW keesF& cenlJeHetCe& ieueleer
veneR nw~ uesKee Hejer#ee ceW Hejer#eCe kes DeeOeej Hej jeefMe kees meceLe&ve osves Jeeues
Deewj efJelleere efJeJejCeeW ceW Hekeve kejves Jeeues HeceeCe keer peebe Meeefceue nw~
uesKee Hejer#ee ceW Heegkele uesKeebkeve efmeebleeW kee cetueebkeve HeyebOeve eje efkeS
ieS cenlJeHetCe& Devegceeve leLee meceie efJelleere efJeJejCe keer Hemlegefle kee cetueebkeve
Meeefceue neslee nw~ nceW efJeMJeeme nw efke nceejer uesKeeHejer#ee nceejs cele kes efueS
Gefele DeeOeej Heoeve kejleer nw~
2.
We have conducted our audit in accordance with generally

accepted auditing standards in India. These Standards
require that we plan and perform the audit to obtain
reasonable assurance whether the financial statements
are prepared, in all material respects, in accordance with
an identified financial reporting framework and are free of
material misstatements. An audit includes, examining on a
test basis, evidence supporting the amounts and
disclosures in the financial statements. An audit also
includes assessing the accounting principles used and
significant estimates made by management, as well as
evaluating the overall financial statements. We believe
that our audit provides a reasonable basis for our
opinion.
nce efjHees& kejles nQ efke mecesefkele efJelleere efJeJejCe yeQke kes HeyebOeve eje
Yeejleere meveoer uesKeekeej mebmLeeve eje peejer uesKeebkeve ceeveke (SSme) 21
kes mebyebOe ceW mecesefkele efJelleere efJeJejCe' Deewj SSme 23 kes mebyebOe ceW
mecesefkele efJelleere efJeJejefCeeeW ceW meneeke kebHeefveeeW ceW efveJesMe kes efueS
uesKeebkeve' SJeb Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes DevegHe leweej efkeS
ieS nQ~
3.
We report that the Consolidated Financial Statements

have been prepared by the management of the Bank in
accordance with the requirements of Accounting Standards
(AS) 21 regarding Consolidated Financial Statements
and Accounting Standard (AS) 23 regarding Accounting
for Investments in Associates in Consolidated Financial
Statements issued by the Institute of Chartered
Accountants of India and in accordance with the guidelines
of the Reserve Bank of India.
4.
yeQke kes Fve efJelleere efJeJejCe keer uesKee Hejer#ee nceves veneR keer nw:
4.
We have not audited the financial statements of the:
i)
meneeke kebHeefveeeb efpevekeer eLee efoveebke 31 ceee& 2010 kees efJelleere

efJeJejCe ceW kegue DeeefmleeeB .1912.99 kejes[ SJeb Fmeer leejerKe kees
meceeHle Je<e& kes efueS kegue jepemJe .695.15 kejes[ oMee&F& ieF& nQ
i)
subsidiaries whose financial statements reflect total

assets of Rs.1912.99 crore as at 31st March, 2010
and total revenue of Rs. 695.15 crore for the year
ended on that date; and
ii)
meneesieer efpevekeer Je<eele efleefLe kees efveJeue ueeYe .45.83 oMee&eer

ieF& nw~
ii)
associates reflecting net profit of Rs.45.83 crores for

the year ended on that date.
160
5.
nceejer jee ceW, peneb leke yeQke keer meneeke kebHeefveeeb Deewj meneesieer kes yeejs
ceW meefcceefuele jeefMe kee mebyebOe nw efpevekeer uesKee Hejer#ee/meceer#ee Deve
uesKeeHejer#ekeeW eje keer ieF& nw SJeb efpevekeer efjHees&b nceW oer ieF& nw Jen HetCe&le:
Ssmes Deve uesKee Hejer#ekeeW keer efjHeeses Hej HetCe&le: DeeOeeefjle nw~
5.
Our opinion, in so far as it relates to the amounts included

in respect of the subsidiaries and associates of the Bank
which have been audited/reviewed by other auditors and
whose reports have been furnished to us, is based solely
on the reports of such other auditors.
6.
yeQke keer nceejer uesKeeHejer#ee kes DeeOeej Hej, 2 osMeer meneeke kebHeefveeeB, 5
#es$eere ieeceerCe yeQkeeW SJeb 2 meneesieer kes He=Leke efJeeere efJeJejCeeW kes mebyebefOele
uesKeeHejer#ekeeW keer efjHees& Deewj 2 efJeosMeer meneeke kebHeefveeeW SJeb meneeke
kebHeefveeeW meneesieer mebmLeeDeesb kees Deve efJelleere metevee Hej efJeeej kejles ngS
nceejer mebHetCe& peevekeejer leLee nceW efoS ieS mHe<erkejCe kes Devegmeej nceejer
jee ceW cenlJeHetCe& uesKeekebve veerefleeseb Deewj uesKes Hej efHHeefCeeeW kes meeLe
Heef"le mebueive mecesefkele efJelleere efJeJejCe DeHesef#ele {ie mes metevee osleer nw Deewj
Yeejle ceW meeceevele: mJeerke=le uesKeebkeve efmeeleeW kes DevegHe mener Deewj Gefele
efe$e Hemlegle kejles nQ~
6.
Based on our audit of the Bank, consideration of reports of

the respective auditors on separate financial statements
of 2 domestic subsidiaries, 5 regional rural banks and 2
associates and also consideration of review reports of 2
overseas subsidiaries and of other financial information of
subsidiaries and associates and to the best of our
information and according to the explanations given to us,
we are of the opinion that the attached Consolidated
Financial Statements, read with the significant accounting
policies and the notes on accounts, give the information in
the manner required and give a true and fair view in
conformity with the accounting principles generally
accepted in India-
i)
mecesefkele legueveHe$e kes mebyebOe ceW 31 ceee& 2010 keer efmLeefle kes Devegmeej yeQke
Dee@]He Fbef[ee iegHe kes mecesefkele keee& keer efmLeefle
i)
ii)
mecesefkele ueeYe SJeb neefve uesKee kes mebyebOe ceW Gmeer leejerKe kees meceeHle Je<e& kes
efueS yeQke Dee@]He Fbef[ee iegHe kes HeefjeeueveeW kes mecesefkele HeefjCeece, Deewj
ii)
iii)
mecesefkele vekeoer HeJeen efJeJejCeeW kes mebyebOe ceW Gmeer leejerKe kees meceeHle Je<e& kes
efueS yeQke Dee@]He Fbef[ee iegHe kee mecesefkele vekeoer HeJeen~
iii)
in the case of the Consolidated Balance Sheet, of the

consolidated state of affairs of the BOI Group as at
31st March, 2010,
in the case of the Consolidated Profit and Loss
Account, of the consolidated results of operations of
the BOI Group for the year ended on that date, and
in case of the Consolidated Cash Flow Statement, of
the Consolidated cash flow of the BOI Group for the
year ended on that date.
ke=les Heer.meer.ceesoer Sb[ keb.

meveoer uesKeekeej
ke=les S.kes.peer Sb[ SmeesefmeSdme

meveoer uesKeekeej

meveoer uesKeekeej
P. C. Modi & Co.


(Yejle meeWefKeee)
(S.kes. iegHlee)
(eerefveJeeme megyeceCece)
(Bharat Sonkhiya)
Yeeieeroej Partner
(A.K. Gupta)
Yeeieeroej Partner
Yeeieeroej Partner
ke=les megbojce Sb[ eerefveJeemeve

meveoer uesKeekeej

meveoer uesKeekeej
ke=les DeieJeeue Sb[ mekemesvee

meveoer uesKeekeej
For Sundaram & Srinivasan

For Mehrotra & Mehrotra


(meer.vejsMe)
(S. Sve.jmleesieer)
(efe Dejesje)
(C. Naresh)
Yeeieeroej Partner
(A. N. Rastogi)
Yeeieeroej Partner
(Ruchi Arora)
Yeeieeroej Partner
meomelee meb. 28684
meomelee meb. 70168

161
yeemesue II (mlebcYe 3)-Hekeve

(mecesefkele)
Basel II (Pillar 3) - Disclosures

(Consolidated)
Table DF-1
leeefuekee [erSHe-1
Scope of application
Heeespeve iegCeelceke Hekeve kee #es$e
Qualitative Disclosures
(De) mecetn ceW Meer<e& yeQke kee veece efpeme Hej en mebjevee ueeiet nesleer nw~
(a) The name of the top bank in the group to which the
Framework applies.
BANK OF INDIA
(ye) mecetn kes Yeerlej uesKeebkeve Deewj efveeeceke GsMeeW kes efueS meceskeve kes DeeOeej
ceW efYevveleeDeesb keer Ske HejsKee efpemekes meeLe mebmLee kee mebef#eHle efJeJejCe
efoee ieee nes~
(b) An outline of differences in the basis of consolidation

for accounting and Regulatory purposes, with a brief
description of the entities within the group
(i) pees Hetjer lejn mes mecesefkele nw (ii) pees DeevegHeeefleke DeeOeej Hej mecesefkele
nw (iii) efpevnW keewleer êrceQ efoee ieee nw Deewj (iv) pees ve lees mecesefkele
nw, ve ner IeeF& ieF& nw (GoenjCeeLe& peneB efveJesMe peesefKece kes DeeOeej Hej
ceeHee peelee nw)~
(i) that are fully consolidated; (ii) that are pro-rata

consolidated; (iii) that are given a deduction treatment;
and (iv) that are neither consolidated nor deducted (e.g.
where the investment is risk-weighted).
The Consolidated financial statements have been
prepared by following going concern concept, generally
on a historical cost basis and conform to the statutory
provisions and practices prevailing in India in respect
of Indian Offices/Branches and in respective foreign
Countries in respect of Foreign Offices/Branches, except
as otherwise stated.
mecesefkele efJelleere efJeJejCeHe$eeW kees meeceeveleee Ske Ssefleneefmeke ueeiele kes

DeeOeej Hej Heeefuele Heeespeve DeJeOeejCee kee DevegmejCe kej leweej efkeee
ieee nw Deewj Yeejleere keeee&ueeeW/MeeKeeDeesb kes mebyebOe ceW Yeejle ceW Deewj
efJeosMeer MeeKeeDeesb/keeee&ueeeW kes mebyebOe ceW mebyebefOele osMeeW ceW Heeefuele keevetveer
HeeJeOeeveeW SJeb HeLeeDeesb kes DevegHe nw efmeJeee Gme efmLeefle peneB DeveLee metefele
efkeee ieee nes~
The Consolidated financial statements include the accounts

of Bank of India and its subsidiaries. The consolidated
financial statements have been prepared after eliminating
intra-group transactions; unrealized profit/loss and making
necessary adjustments wherever required conforming to
uniform accounting policies. The financial statements of
the subsidiaries are drawn up to the same reporting date
as that of parent i. e. 31st March 2010.
mecesefkele efJelleere efJeJejCe He$eeW ceW yeQke Dee@]He Fbef[ee Deewj Fmekeer meneeke
kecHeefveeeW kes uesKes Meeefceue nQ~ Devle&mecetn uesveosveeW, Jemetue ve efkeS ieS ueeYe/
neefve nes neves kes yeeo mecesefkele efJelleere efJeJejCeHe$e leweej efkeS ieS nQ Deewj
peneB keneR DeeJeMeke Lee, JeneB DeeJeMeke meceeeespeve kejves kes yeeo FvnW
leweej efkeee ieee nw leLee es Ske meceeve uesKee veerefleeeW kes DevegHe nQ~
meneeke kecHeefveeeW kes efJelleere efJeJejCe He$e Gmeer efjHeesefie leejerKe kees yeveeS
ieS nQ~efpemeceW cetue kecHeveer kes efJeJejCe He$e leweej efkeS ieS nQ DeLee&led 31
ceee& 2010~
i)
Fve efJelleere efJeJejCe He$eeW kees leweej kejves ceW Heegkele ngF& yeQke Dee@]He Fbef[ee
keer uesKee Deewj efjHeesefie veerefleeeb, yeQefkebie Geesie keer HeLeeDeesb kees oMee&leer nQ
Deewj es Yeejle ceW meeceeve He mes mJeerke=le efmeeleeW leLee Yeejleere efj]peJe&
yeQke eje peejer efoMeeefveoxMeeW SJeb Yeejleere meveoer uesKeekej mebmLeeve eje
peejer uesKeebkeve ceeveke-21 mecesefkele efJelleere efJeJejCeHe$e kes DevegHe nQ~
The accounting and reporting policies of Bank of India

used in preparation of these financial statements reflect
the banking industry practices and conform to the generally
accepted principles in India and the guidelines issued
by the Reserve Bank of India and Accounting Standard
21, Consolidated Financial Statements issued by the
Institute of Chartered Accountants of India.
meneeke kecHeefveeeW ceW efveJesMe nsleg uesKeebkeve FefkeJeer Heefle kes Devleie&le
efkeee peelee nw, pees uesKeebkeve ceeveke 23 pees Yeejleere meveoer uesKeekej
mebmLeeve eje peejer mecesefkele efJeJejCe He$eeW ceW SmeesefmeS ceW efveJesMe nsleg
uesKeebkeve' kes Devegmeej nQ~
Accounting for Investments in associate companies is

done under Equity method in accordance with Accounting
Standard 23, Accounting for Investment in Associates in
Consolidated Financial Statements issued by the Institute
of Chartered Accountants of India.
kebHeefveeeb pees HetCe&le: mecesefkele nQ
i)
Gve meneeke kecHeefveeeW kee efJeJejCe efvecveevegmeej nQ efpevekes efJelleere efJeJejCe

He$eeW kee meceskeve yeQke (cetue kecHeveer) kes Skeue efJelleere efJeJejCe He$e kes meeLe
efkeee peelee nw~
162
Entities that are fully consolidated

The particulars of the subsidiaries whose financial
statements are consolidated with the standalone financial
statement of the bank (the parent) are as under:

meneeke kecHeefveeeW kes veece
osMeer meneeke kecHeefveeeB :
De) yeerDeesDeeF& Mesejnesefu[bie efue.(iewjyeQefkebie)
ye) mej oeF&-F&eer ueeFHe FbMeesjsvme
keb.efue. (yeercee)
efJeosMeer meneeke keHeefveeeB
De) Heerer yeQbke mJeosMeer (yeQefkebie)
ye) yeerDeesDeeF& lebpeeefveee efue. (yeQefkebie)
i)
efmekeeesefjer ^sef[bie keejHeesjsMeve

Dee@]He Fbef[ee efue.
ii) FC[es peebefyeee yeQke efue.
iii) Deeee&Jele& ieeceerCe yeQke
iv) yewlejCeer ieece yeQke
v) PeejKeC[ ieeceerCe yeQke
vi) vece&oe ceeueJee ieeceerCe yeQke
vii) Jewveiebiee ke=<Cee ieeceerCe yeQke
ii)
iii)
iv)
Names of Subsidiaries
efveieceve osMe
31.03.2010 kes
Devegmeej mJeeefcelJe
kee DevegHeele
Yeejle
51%
Yeejle
51%

(Non-Banking)
b) Star Dai-Ichi Life Insurance
Co. Ltd (Insurance)
Overseas Subsidiaries:
Fb[esvesefMeee
lebpeeefveee
76%
100%
a)
b)
Country of Proportion of
Incorporation Ownership
as on
31.03.2010
Domestic Subsidiaries:
a)
PT Bank Swadesi (Banking)

BOI Tanzania Ltd. (Banking)
India
51%
India
51%
Indonesia
Tanzania
76%
100%
Bank is having 20% or more stakes in following entities.
efvecve kebheefveeeW ceW yeQke kee 20% ee DeefOeke efnmmee (mske) nw

e.meb. meneeke kebHeefveeeW kee veece
efveieceve osMe
mJeeefcelJe kee
DevegHeele
HeefleMele
Yeejle
29.96
peebefyeee
Yeejle
Yeejle
Yeejle
Yeejle
Yeejle
20
Sr. Name of the Entity

No.
i)
ii)
iii)
iv)
v)
vi)
35
35
35
35
vii)
35
Ssmeer mebmLeeSb pees ve lees mecesefkele keer ieF& nQ, ve ner Gvekeer keewleer keer ieF& nw:
efmekeeesefjer ^sef[bie keejHeesjsMeve Dee@]He Fbef[ee efue.
FC[es peebefyeee yeQke efue.
ii)
kebheefveeeW kees keewleer êrceQ efoee ieee:

mej etefveeve oeF&-F&eer ueeFHe FbMeeWjWme keb.efue.
yeQke eje Heeeesefpele 5 #es$eere ieeceerCe yeQke
iii)
ve mecesefkele ve he=Leke keer ieF& kebheefveeeb : Metve
iv)
(o) yeercee mebmLeeDeesb ceW yeQke kes kegue efnle keer meceie jeefMe
(GoenjCeeLe& eeuet yener cetue) efpevnW peesefKece DeeOeej Hej
ceeHee peelee nw SJeb Gvekee veece, efveieceve ee efveJeeme kee Gvekee
osMe, mJeeefcelJe efnle kee DevegHeele Deewj eefo efYevve nw lees Fve
mebmLeeDeesb ceW Jesefbie HeeJej kee DevegHeele Fmekes Deefleefje Fme
Heefle yeveece keewleer Heefle Heeesie kejves Hej efveeeceke HetBpeer
Hej HeefjceeCeelceke HeYeeJe oMee&Sb
Zambia
India
India
India
India
20
35
35
35
35
India
35
Pro-rata consolidated:
Security Trading Corporation of India Ltd.
Indo-Zambia Bank Ltd.
Entities given a deduction treatment:
Star Union Dai-Ichi Life Insurance Co. Ltd.
5 Regional Rural Banks sponsored by the Bank
cee$eelceke Hekeve
(ye) meYeer meneeke kecHeefveeeW ceW HetBpeeriele efYevveleeDeesb keer kegue
jeefMe efpemes meceskeve ceW Meeefceue veneR efkeee ieee nw DeLee&led
efpevekeer keewleer keer peeleer nw Deewj Ssmeer meneeke kecHeefveeeW
kes veece
Securities Trading
Corporation of India Ltd
Indo-Zambia Bank Ltd
Aryavat Gramin Bank
Baitarani Gramya Bank
Jharkhand Gramin Bank
Narmada Malwa Gramin
Bank
Wainganga Krishna Gramin
Bank
Country of
Proportion
incorporation of ownership
percentage
India
29.96
Entities neither consolidated nor deducted: NIL
Quantitative Disclosures
(b) The aggregate amount of capital deficiencies in
all subsidiaries not included in the consolidation
i.e. that are deducted and the name(s) of such
subsidiaries.
(d) The aggregate amounts (e.g. current book value)
of the banks total interests in insurance entities,
which are risk-weighted as well as their name,
their country of incorporation or residence, the
proportion of ownership interest and, if different,
the proportion of voting power in these entities.
In addition, indicate the quantitative impact on
regulatory capital of using this method versus
using the deduction.
Metve
Metve
163
NIL
NIL
leeefuekee [erSHe-2
HetBpeeriele mebjevee
iegCeelceke Hekeve
(ke) meYeer HetBpeeriele efueKeleeW efJeMes<e He mes Jes HetBpeeriele efueKele pees efej I ee
DeHej efej 2 ceW Meeefceue nesves kes Hee$e nQ keer cegKe efJeMes<eleeDeesb keer Melees
Deewj efveyeOeveeW kes yeejs ceW mebef#ehle metevee
De
1.
yeQke keer efej 1 HetBpeer ceW FefkeJeer Meseme&, Deejef#eefleeeb Deewj veJeesvces<eer
yesceereeoer yeeB[dme Meeefceue nQ~
yeQke ves veJeesvces<eer yeeB[dme (efej I) Deewj Deve yeeB[dme Yeer peejer efkeS nQ pees
efej 2 HetBpeer ceW Meeefceue nesves kes efueS Hee$e nw~ yeeB[dme kee efJeJejCe efvecveevegmeej
nw:
De
veJeesvces<eer mLeeeer $e+Ce efueKele (DeeF&heer[erDeeF&)

efJeJejCe
ke) pemeer&
MeeKee
etSme[er 85
SceerSve
SceSve
Ke) e=bKeuee I
Yeejle ceW
ie) e=bKeuee II Yeejle ceW
Ie) e=bKeuee III Yeejle ceW
*) e=bKeuee IV Yeejle ceW
e) e=bKeuee V Yeejle ceW
kegue
ye
efveie&ce keer
leejerKe
30.03.2007
27.07.2007
27.09.2007
11.10.2007
10.02.2009
09.12.2009
Capital structure
(a) Summary information on the terms and conditions of the
main features of all capital instruments, especially in the
case of capital instruments eligible for inclusion in Tier 1 or
in Upper Tier 2.
A
BANK OF INDIA
1.
Banks Tier 1 capital comprises of Equity Shares, reserves

and Innovative Perpetual Bonds.
Bank has issued Innovative Bonds (Tier I) and also other
bonds eligible for inclusion in Tier 2 capital. Details of the
bonds are as under:
a)
6.994%
10.55%
10.45%
10.40%
8.90%
9.00%
Perpetual & Coupon

Rs.
Call Option
Rate
in crore
6.994%
381.14
b) Series I
In India 27.07.2007 27.07.2017
10.55%
400.00
c) Series II
In India 27.09.2007 27.09.2017
10.45%
100.00
11.10.2017
10.40%
155.00
e) Series IV In India 10.02.2009 10.02.2019
8.90%
400.00
f) Series V
9.00%
325.00
d) Series III In India 11.10.2007
In India 09.12.2009 09.12.2019
TOTAL
efveie&ce leejerKe heefjhekeJelee ketheve oj . kejes[

keer leejerKe
ceW
9.35%
Date of
Issue
a) Jersey
Branch USD 85
MTN
Mn
30.03.2007 30.03.2017
b)
De) Dehej efej

yee@C[me - II
e=bKeuee I
Yeejle ceW 31.07.2006 31.07.2021
ye) uebove
etSme[er
MeeKee-SceerSve 240SceSve 22.09.2006 22.09.2021
ke) Dehej efej
II yee@C[mee=bKeuee II
Yeejle ceW 16.10.2008 16.10.2023
ie) Dehej efej
II yee@C[mee=bKeuee III
Yeejle ceW 28.07.2009 28.07.2024
Ie) Dehej efej
II yee@C[mee=bKeuee IV
Yeejle ceW 28.08.2009 28.08.2024
*) Dehej efej
II yee@C[mee=bKeuee V
Yeejle ceW 20.01.2010 20.01.2025
kegue
Innovative Perpetual Debt Instruments (IPDI)
Particulars
381.14
400.00
100.00
155.00
400.00
325.00
1761.14
Dehej efej II yeeb[dme

efJeJejCe
Table DF-2:
hejheeregDeue SJeb kegheve oj . kejes[

keeue efJekeuhe
ceW
30.03.2017
27.07.2017
27.09.2017
11.10.2017
10.02.2019
09.12.2019
Upper Tier II Bonds

Particulars
a) Upper Tier
II Bonds Series I
732.00
1761.14
Date of
Issue
Date of Coupon
Maturity
Rate
In India 31.07.2006 31.07.2021
9.35%
Rs. in
crore
732.00
6.625% 1077.30
b) London
USD
Branch- MTN 240 Mn 22.09.2006 22.09.2021 6.625% 1077.30
11.15%
500.00
c) Upper Tier
II Bonds
Series II
In India 16.10.2008 16.10.2023 11.15%
500.00
500.00
d) Upper Tier II
Bonds
Series III
In India 28.07.2009 28.07.2024
8.45%
500.00
500.00
e) Upper Tier II
Bonds
Series IV
In India 28.08.2009 28.08.2024
8.50%
500.00
f) Upper Tier II
Bonds
Series V
In India 20.01.2010 20.01.2025
8.54% 1000.00
8.45%
8.50%
8.54% 1000.00
4309.30
TOTAL
164
4309.30

me
ueesDej efej II yeeb[dme DeLee&le ieewCe yeeb[dme

efJeJejCe
C)
Lower Tier II Bonds i.e. Subordinated bonds
efveie&ce leejerKe heefjhekeJelee keer ketheve oj . kejes[

leejerKe
ceW
Particulars
Date of
Issue
Date of
Maturity
Coupon
Rate
Rs. in
crore
De) e=bKeuee IV
Yeejle ceW
01.11.2002
01.05.2010
7.25%
450.00
a) Series IV
In India
01.11.2002
01.05.2010
7.25%
450.00
ye) e=bKeuee V
Yeejle ceW
23.01.2004
30.04.2014
5.88%
350.00
b) Series V
In India 23.01.2004
30.04.2014
5.88%
350.00
ke) e=bKeuee VI
Yeejle ceW
31.03.2004
30.04.2014
5.90%
200.00
c) Series VI
In India 31.03.2004
30.04.2014
5.90%
200.00
Ke) e=bKeuee VII Yeejle ceW
23.02.2005
23.05.2014
7.10%
300.00
d) Series VII In India 23.02.2005
23.05.2014
7.10%
300.00
Ie) e=bKeuee VIII Yeejle ceW
16.09.2005
16.04.2015
7.50%
750.00
e) Series VIII In India 16.09.2005
16.04.2015
7.50%
750.00
*) e=bKeuee IX
20.03.2006
20.06.2016
8.00%
200.00
f) Series IX
20.06.2016
8.00%
200.00
2250.00
TOTAL
Yeejle ceW
kegue
2.
3.
Ie.
2.
DeeF&heer[erDeeF& keer cegKe efJeMes<eleeSb Fme ekeej nw -
In India 20.03.2006
2250.00
The main features of IPDI are as follows:
i)
Fve efueKeleeW kee FefkeJeer (yesceereeoer leLee iewj-mebeeer) leLee $e+Ce (kej
keewleer nesves hej ose yeepe) kee mJehe nw~
i)
These instruments have characteristics of equity

(perpetual and non-cumulative) and that of a debt
(interest payable being tax deducted).
ii)
peejer efkeS ieS DeeF&heer[erDeeF& meeKe Deewj Decetle& DeefmleeeB Ieeves kes
yeeo efkevleg efveJesMe keer keewleer mes henues, efheues Je<e& keer kegue efej I
hetBpeer keer 15% meercee kes Yeerlej nQ~
ii)
IPDI issued are included up to 15% of total Tier I

capital of previous year after deduction of goodwill
and intangible assets but before deduction of
investments.
iii)
en efueKeleW efveele oj hej peejer keer ieF& nQ~
iii)
These instruments have been issued at a fixed rate.
iv)
en efueKeleW ceebie efJekeuhe leLee 100 yesefmeme hee@Fb kes meeLe 10 Je<e& kes
yeeo Deeies ye{eves kes efJekeuhe kes meeLe ]peejer keer ieF& nQ~
iv)
The instruments have been issued with a call option

and a step up option after 10 years with a step up of
100 basis points.
eJej efej II yee@C[ keer cegKe efJeMes<eleeSb Fme ekeej nQ -
3.
The main features of Upper Tier II bonds are as follows:
i)
Fve efueKeleeW ces veJeesvces<e efej efueKeleeW kes pewmeer yengle meer meceeveleeSb
nQ, leLeeefhe en efueKeleW 15 Je<eeX keer heefjhekeJelee DeJeefOe hej peejer keer
ieF& nQ~
i)
These instruments have many similarities to innovative

Tier I instruments. However these instruments have
been issued at a maturity of 15 years.
ii)
en efueKeles efveele oj hej peejer keer ieF& nQ~
ii)
These instruments are issued at a fixed rate.
iii)
en efueKeleW ceebie efJekeuhe leLee 100 yesefmeme hee@Fb kes meeLe 10 Je<e& kes
yeeo Deeies ye{eves kes efJekeuhe kes meeLe peejer keer ieF& nQ~
iii)
The instruments have been issued with a call option

and a step up option after 10 years with a step up of
100 basis points.
D.
heerer yeQke mJeosMeer eryeerkes (meneeke kebheveer)
Tier I capital consists of Paid-up Share Capital, Premium,

Regulatory Reserves and Retained Earnings.
efej I hetBpeer, egkelee Mesej hetBpeer, eerefceece, efveeeceke Deejef#ele veerefleeeB

leLee megjef#ele jKeer ieF& Deeceoveer mes yeveer nQ~
E.
*. yeQke Dee@He Fbef[ee (lebpeeefveee) efue. (meneeke kebheveer)
PT Bank Swadesi Tbk (Subsidiary)
efej I hetBpeer, egkelee Mesej hetBpeer leLee Deejef#ele SJeb efej II hetbpeer meceeJesMeve
nsleg keesF& Yeer ceo hee$e veneR nw~
165
Bank of India (Tanzania) Ltd. ( Subsidiary)

Tier 1 capital comprises of paid up share capital and
reserves and there are no items eligible for inclusion in
Tier 2 capital.
1.
cee$eelceke ekeve
yeQke keer mecesefkele efej hetBpeer ceW efvecve kee meceeJesMe nw~
1.
The Tier 1 capital of the consolidated bank comprises:
(. kejes[ ceW)
i)
eoe Mesej hetbpeer
ii)
Deejef#eefleeeB (hegvecet&ueebkeve Deejef#eefleeeW kees es[kej)
iii)
veJeesvces<e hejhesegDeue yee@v[
iv)
Deve hetBpeer efueKeleW
(Rs in Crores)
525.91
i)
Paid-up share capital
11974.75
ii)
Reserves (excluding revaluation reserves)
1721.14
iii) Innovative Perpetual Bonds
iv) Other capital instruments
IeeSb
v)
525.91
11974.75
1721.14
Deductions
efej I hetbpeer mes efveJesMe SJeb ieg[efJeue meefnle keewleer

jeefMe
eqej I hetbpeer (i+ii+iii+iv-v)
v)
270.58
Amounts deducted from Tier I capital

including goodwill and Investments
Tier I Capital (i+ii+iii+iv-v)
13951.22
270.58
13951.22
2.
efej 2 keer jeefMe (keewefleeeW kee Meg) . 7217.64 kejes[ nw~
2.
The amount of Tier 2 capital (net of deductions) is

Rs. 7217.64 crores
3.
eJej efej 2 hetBpeer ces meceeJesMe kes efueS cee$e $e+Ce hetBpeer efueKeles Fme ekeej
nQ~
(. kejes[ ceW)
3.
The debt capital instruments eligible for inclusion in Upper

Tier 2 capital are:
(Rs in Crores)
kegue yekeeee jeefMe
4309.30
Total amount outstanding
4309.30
efpemeceW mes Je<e& kes oewjeve JeefOe&le jeMeer
2000.00
Of which amount raised during the year
2000.00
hetBpeer efveefOeeeW kes he ceW ieCevee keer peeves Jeeueer hee$e jeefMe
4309.30
Amount eligible to be reckoned as capital funds
4309.30
4.
Dehej / efej 2 hetBpeer ceW meceeJesMe kes efueS hee$e ieewCe $e+Ce Fme ekeej
nQ (. kejes[ ceW)
kegue yekeeee jeefMe

efpemeceW Je<e& kes oewjeve JeefOe&le jeefMe
hetBpeer efveefOeeeW kes he ceW ieCevee keer peeves Jeeueer hee$e jeefMe
5.
hetBpeer ceW mes Deve keesF& keewefleeeB veneR nQ~
6.
kegue hee$e hetBpeer ceW meceeJesMe nQ~
4.
The subordinated debts eligible for inclusion in Lower Tier

2 capital are:
(Rs in Crores)
2250.00
Total amount outstanding

Of which amount raised during the year
0.00
Amount eligible to be reckoned as capital funds
1630.00
5.
There are no other deductions from capital
6.
The total eligible capital comprises:
(. kejes[ ceW)
2250.00
0.00
1630.00
(Rs in Crores)
efej I hetBpeer
13951.22
Tier I Capital
13951.22
efej II hetBpeer
7217.64
Tier II Capital
7217.64
21168.86
Total Capital
21168.86
kegue hetBpeer
166
leeefuekee [erSHe-3
HetBpeer heee&hlelee
iegCeelceke Hekeve
ke) Jele&ceeve leLee YeeJeer keee&-keueeheeW kes meceLe&ve ceW Deheveer hetBpeer heee&hlelee
cetueebkeve kes efueS yeQke kes efkeesCe keer meb#eshe ceW efJeJesevee
De. yeQke Dee@]He Fbef[ee
ye.
Table DF-3
Capital Adequacy
Qualitative disclosures
(a) A summary discussion of the banks approach to assessing
the adequacy of its capital to support current and future
activities.
A.
BANK OF INDIA
yeQke eje peesefKece DeeOeeefjle Deeefmle DevegHeele (meerDeejSDeej) kees megueYe

HetBpeer yeveeves nsleg mecee mecee Hej DeHeveer HetBpeeriele DeeJeMekeleeDeesb kee
efveeefcele cetueebkeve efkeee peelee nw~ YeefJe<e ceW keejesyeej Je=ef, HetBpeeriele
DeeJeMekeleeSb, veerefle efoMee efveoxMe, cesees DeeefLe&ke HeefjMe SJeb peesefKece
#ecelee, Deeefo kee Oeeve jKeves nsleg HetBpeeriele eespevee keer Jeeef<e&ke DeeOeej
Hej meceer#ee keer peeleer nw~ meYeer peesefKeceeW kees JeeHeke He mes osKeves nsleg
yeQke ves Deebleefjke HetBpeer Heee&Hlelee cetueebkeve Heefeee (DeeF&meerSSHeer)
efJekeefmele keer nw~
The Bank carries out regular assessment of its Capital

requirements from time to time to maintain a comfortable
Capital to Risk Weighted Assets Ratio (CRAR). The
capital plan is reviewed on an annual basis to take care
of the future growth in business, capital requirements,
policy guidelines, macro economic scenarios, risk
appetite etc. The Bank also has well developed Internal
Capital Adequacy Assessment Process (ICAAP) to
comprehensively address all risks.
Deebleefjke Gheee leLee efej I leLee efej II efueKeleeW kes veS efveie&ce IekeeW
kee Oeeve jKeles ngS, kegue DeefmleeeW keer Devegceeefvele Je=ef kes meceLe&ve Deewj
yeemesue II keer DeeJeMekeleeDeeW kees hetje kejves kes efueS hetBpeer GheueyOelee kee
efveeb$eCe ceW jnvee mebYeJe vener nw keeeWefke Fmekes hetbpeer Ske$eerkejCe nsleg yeQke
kes heeme heee&hle GheueyOelee nw~
Taking into account internal accruals and factoring the

timely issues of Tier I and Tier II instruments, the availability
of capital is not likely to be a constraint for supporting
projected growth of assets and meeting the requirements
of Basel II, as the Bank has sufficient headroom available
for raising its Capital.
B.
yeQke mJeosMeer (meneeke kebheveer)

yeQke keer .151.26 kejes[ keer hetBpeer, Jele&ceeve Deeefmle DeeOeej kees menpelee
mes meceLe&ve os mekeleer nw~ $e+Ce keer YeeJeer efJemleej keer efveYe&jlee hej Deefleefje
hetBpeer eoeve keer pee mekeleer nw~
ie.
yeQke Dee@]He Fbef[ee (lebpeeefveee) efue. (meneeke)

The capital of the bank at Rs.151.26 crores comfortably
supports the current asset base Depending on the future
expansion of credit, additional capital may be infused.
C.
Hee&Jes#eCe GsMe nsleg yeQke Dee@]He lebpeeefveee (yeerDeeser) eje keeefee&vJele

yeemesue meefceefle eje efJekeefmele efoMeeefveoxMeeW Hej Deenefjle efveeesefpele lekeveerke
Hej Hetbpeer Heee&Hlelee leLee efveeeceke Hetbpeer keer efveiejeveer Heefleefove yeQke kes
HeyebOeve eje keer peeleer nw~ DeeJeMeke metevee kees efleceener DeeOeej Hej yeQke
Dee@He lebpeeefveee eje HetCe& keer peeleer nw~
yeQke kes efveeeceke Hetbpeer pees Fmekes HeyebOeve eje HeyebefOele nw Jen oes efej ceW
efJeYeeefpele nw :
efej I Hetbpeer : Mesej Hetbpeer, HeefleOeeefjle Deee leLee HeefleOeeefjle Deee kes
efJeefveeespeve eje efveefce&le Deejef#ele kes efej I Hetbpeer leke Hengbeves Hej kee
efueee peelee nw~
Bank of India (Tanzania) Ltd (Subsidiary)

Capital adequacy and the use of regulatory capital are
monitored daily by the Banks Management, employing
techniques based on the guidelines developed by the
Basel Committee, as implemented by the Bank of Tanzania
(BOT), for supervision purposes. The required information
is filed with the BOT on a quarterly basis.
The banks regulatory capital as managed by its
management is divided into two tiers:
Tier 1 capital: - Share capital, retained earnings and
reserves created by appropriation of retained earnings.
Prepaid expenses and deferred charges are deducted in
arriving at Tier 1 Capital.
efej 2 Hetbpeer : Den&lee ieewCe $e+Ce Hetbpeer mecelesefkele #eefleYellee leLee efyeeer nsleg
GHeueyOe FefkeJeer efueKeleeW kes Gefele cetueebkeve Hej HeeHle Gieener ve keer ieF&~
Tier 2 capital: - Qualifying subordinate loan capital,

collective impairment allowances and unrealized gains
arising on the fair valuation of equity instruments held as
available for sale.
Heke=efle kes Devegmeej Jeieeake=le HeeBe peesefKece Yeej kes leejlece kes peefjS eje
peesefKece Yeeefjle DeeefmleeeW kees megefveefMele efkeee peelee nw leLee Hee$e mebHeeefMJe&ke
leLee ieejber kees ef<iele jKeles ngS $e+Ce, yeepeej leLee Heleske Deeefmle leLee
HeefleHe#e meefnle Deve mebyebefOele peesefKeceeW kees HeoefMe&le kejlee nw~ Fmeer Hekeej
The risk-weighted assets are ensured by means of a

hierarchy of five risk weights classified according to the
nature and reflecting an estimate of credit, market and
other risks associated with each asset and counterparty,
167
taking into account any eligible collaterals or guarantees.

A similar treatment is adopted for off-balance sheet
exposure, with some adjustments to reflect the more
contingent nature of the potential losses.
Dee@He yewuesvme Meer $e+Ce peesefKece nsleg keee&HeCeeueer DeHeveeF& peeleer nw efpemeceW
mebYeeefJele neefve kes DeefOeke Deekeefmceke Heke=efle kee keg meceeeespeve efkeee
peelee nQ~
cee$eelceke ekeve
(yeer) Deej [yuet S kes 9 $e+Ce peesefKece kes efueS
heBtpeer keer DeeJeMekelee
ceevekeerke=le efkeesCe kes DeOeerve

hees&Heesefueees
eefleYeteflekejCe efveJesMe
(meer) yeepeej peesefKece kes efueS hetBpeer keer DeeJeMekelee
ceevekeerke=le DeJeefOe efkeesCe

yeepe oj peesefKece
efJeosMeer cege peesefKece
(mJeCe& kees Meeefceue kej)
FefkeJeer peesefKece
([er) heefjeeueve peesefKece kes efueS hetBpeer keer
DeeJeMekelee
cetue mebkesleke efkeesCe

(F&) kegue Deewj efej hetBpeer Devegheele :
Meer<e& mecesefkele mecetn kes efueS leLee
cenJehetCe& efkeme ekeej eege keer ieF&

nw, Gmekeer efveYe&jlee hej Dekesues yeves
jnvee ee Ghe-meceskeve Dekesues yeerDeesDeeF&
kes efueS
Quantitative disclosures
(b) Capital requirements for credit risk
at 9% of RWA:
Portfolios subject to
standardised approach:
Rs. 14652.81 Crores
Securitisation exposures:
NIL
. 14652.81 kejes[
Metve
(c) Capital requirements for market

risk:
Standardised duration
approach;
- Interest rate risk:
- Foreign exchange risk
(including gold):
- Equity risk:
. 896.88 kejes[
. 414.43 kejes[
. 14.67 kejes[
d) Capital requirements for

operational risk:
Basic indicator approach:
. 1079.12 kejes[
(e) Total and Tier 1 capital ratio:

For the top consolidated group;
and
For significant bank subsidiaries
(stand alone or subconsolidated depending on how
the Framework is applied). For
BOI Solo
13.00% Deewj 8.57%

12.94% Deewj 8.48%
Rs. 896.88 Crores

Rs. 414.43 Crores
Rs. 14.67 Crores
Rs. 1079.12 Crores
13.00% and 8.57%
12.94% and 8.48%
leeefuekee [erSHe-4
Table DF-4
$e+Ce peesefKece-meYeer yeQkeeW kes efueS meeceeve Hekeve
Credit risk: general disclosures for all banks
iegCeelceke Hekeve
ke) $e+Ce peesefKece meefnle meeceeve iegCeelceke Hekeve keer DeeJeMekelee efpemeceW
meefcceefuele nw:
a)
The general qualitative disclosure requirement with

respect to credit risk, including:
Definitions of past due and impaired (for accounting

purposes);
BANK OF INDIA
efHeues ose keer HeefjYee<ee leLee DeHemeeceeve (uesKeekejCe GsMe nsleg)
ke

yeQke, Yeejleere efj]peJe& yeQke kes efJeefveeceeJeueer kee DevegHeeueve kejlee nw,
efpemekee meejebMe efvecveefueefKele nw:
Devepe&ke DeeefmleeeB
Ske Hee Deeefmle meefnle Ske Deeefmle peye yeQke kes efueS Deee peefvele veneR
kejleer nw leye Jen Devepe&ke nes peeleer nw~
Non-performing Assets
An asset, including a leased asset, becomes nonperforming when it ceases to generate income for the
bank.
A non-performing asset (NPA) is a loan or an advance
where;
Ske Devepe&ke Deeefmle leye Ske $e+Ce ee Deefiece yeve peeleer nw peye :
i)
The Bank follows Reserve Bank of India regulations, which

are summed up below.
ceereeoer $e+Ce kes He ceW 90 efoveeW mes DeefOeke DeJeefOe kes efueS cetueOeve
kee yeepe Deewj/ee efkemle Deefleose jnlee nw~
168
i)
interest and/ or installment of principal remain

overdue for a period of more than 90 days in respect
of a term loan,
Ske DeesJej[êHe/vekeoer $e+Ce (Dees[er/meermeer) kes mecyevOe ceW, veeres

oMee&S ieS Devegmeej Deefveeefcele ngDee Keelee~
ii)
the account remains out of order as indicated below,

in respect of an Overdraft/Cash Credit (OD/CC),
ee leLee yeeiele efyeue kes ceeceues ceW 90 efoveeW mes DeefOeke DeJeefOe kes
efueS Deefleose jnves Jeeues efyeue~
iv) DeuHeeJeefOe HemeueeW nsleg oes Hemeueer ceewmeceeW kes efueS, oerIee&JeefOe hemeueeW
nsleg Ske hemeueer ceewmeceeW kes efueS Deefleose jnves Jeeues leLee GmeHej
cetueOeve keer efkemle DeLeJee yeepe~
iii)
the bill remains overdue for a period of more than 90

days in the case of bills purchased and discounted,
ii)
iii)
(iv) the installment of principal or interest thereon remains

overdue for two crop seasons for short duration crops
the installment of principal or interest thereon remains
overdue for one crop season for long duration crops.
v)
efoveebke 1 HejJejer, 2006 kes HeefleYeteflekejCe Hej efoMeeefveoxMeeW kes

DevegmejCe ceW efkemeer HeefleYeteflekejCe uesve osve eueefveefOe megefJeOee keer
jeefMe 90 efoveeW mes DeefOeke yekeeee jnleer nw lees~
(v)
vi)
yeQbke Ske Keeles kees SveHeerS kes He ceW Jeieeake=le kej mekelee nw eefo
efkemeer efleceener kes oewjeve HeYeeefjle yeepe kees efleceener meceeefHle kes 90
efovees kes Yeerlej HetCe&leee egkeeee vee peeS~
(vi) Bank should classify an account as NPA only if the

interest charged during any quarter is not serviced
fully within 90 days from the end of the quarter.
vii)
yegefveeeoer/iewj yegefveeeoer mebjevee Heefjeespevee kes efueS keesF& $e+Ce, eefo

Gmes Hegve:mebjefele veneR efkeee peelee Deewj ceeveke Deeefmle kes He ceW
JeieeakejCe kes efueS Hee$e veneR nes peelee, Jemetueer kes efjkee[& kes Devegmeej
(90 efove kee Deefleose nesves Hej) JeeefCeefpeke Heefjeeueve Meg nesves mes
Henues efkemeer Yeer mecee SveHeerS kes He ceW Jeieeake=le efkeee peeSiee~
(vii) A loan for infrastructure/non-infrastructure project

will be classified as NPA during any time before
commencement of commercial operations as per
recored of recovery (90 days overdue) unless it is
restructured and becomes eligible for classification
as Standard Asset
viii)
efkemeer yegevf eeeoer mebjevee Heefjeespevee kes efueS keesF& $e+Ce eefo Gmes Hegve:mebjefele
veneR efkeee peelee Deewj ceeveke Deeefmle kes He ceW JeieeakejCe kes efueS Hee$e
veneR nes peelee, Jemetueer kes efjkee[& kes Devegmeej efveeefcele nesves Hej Yeer cetue
[ermeermeerDees mes oes Je<e& kes Devoj JeeefCeefpeke Heefjeeueve Meg kejves ceW DemeHeue
jnlee nw lees Gmes SveHeerS kes He ceW Jeieeake=le efkeee peeSiee~
(viii) A loan for an infrastructure project will be classified

as NPA if it fails to commence commercial operations
within two years from original DCCO, even if it
is regular as per record of recovery, unless it is
restructured and becomes eligible for classification
as Standard Asset
ix)
efkemeer iewj yegefveeeoer mebjevee Heefjeespevee kes efueS keesF& $e+Ce eefo Gmes
Hegve:mebjefele veneR efkeee peelee Deewj ceeveke Deeefmle kes He ceW
JeieeakejCe kes efueS Hee$e veneR nes peelee, Jemetueer kes efjkee[& kes Devegmeej
efveeefcele nesves Hej Yeer cetue [ermeermeerDees mes : ceen kes Devoj
JeeefCeefpeke Heefjeeueve Meg kejves ceW DemeHeue jnlee nQ lees Gmes
SveHeerS kes He ceW Jeieeake=le efkeee peeSiee~
(ix) A loan for an non-infrastructure project will be

classified as NPA if it fails to commence commercial
operations within six months from original DCCO,
even if it is regular as per record of recovery, unless it
is restructured and becomes eligible for classification
as Standard Asset
the amount of liquidity facility remains outstanding

for more than 90 days, in respect of a securitization
transaction undertaken in terms of guidelines on
securitization dated February 1,2006.
Out of Order status
Deefveeefcele efmLeefle
Ske Keelee leye Deefveeefcele ceevee peelee nw peye mJeerke=efle meercee/DeenjCe Meefe mes
peeoe yekeeee ueieeleej yevee jns~ Gve ceeceueeW ceW peneB HeOeeve Heefjeeueve Keeles ceW
yekeeee Mes<e mJeerke=efle meercee/DeenjCe Meefe mes kece nw efkevleg legueve He$e keer efleefLe leke
90 efoveeW leke ueieeleej keesF& pecee veneR nw ee Gme DeJeefOe kes oewjeve yeepe veeceW kejves
keer jeefMe ve nes lees, Fve KeeleeW kees Deefveeefcele Keelee ceevee peelee nw~
Deefleose
An account is treated as out of order if the outstanding

balance remains continuously in excess of the sanctioned
limit/drawing power. In cases where the outstanding balance
in the principal operating account is less than the sanctioned
limit/drawing power, but there are no credits continuously for
90 days as on the date of Balance Sheet or credits are not
enough to cover the interest debited during the same period,
these accounts are treated as out of order.
Overdue
efkemeer $e+Ce megefJeOee kes Debleie&le yeQke kees ose keesF& jeefMe leye Deefleose nesleer nw
peye yeQke eje efveOee&efjle efleefLe kees ose jeefMe kee Yegieleeve veneR efkeee peelee nw~
Any amount due to the bank under any credit facility is overdue
if it is not paid on the due date fixed by the bank.
169
Devepe&ke efveJesMe
Non-performing investments
HeefleYetefleeeW kes ceeceues ceW, peneB yeepe/cetueOeve yekeeee nw leLee yeQke HeefleYetefleeeW Hej
Deee veneR Heelee nw leLee efveJesMecetue ceW cetueeme nsleg eLeesefele HeeJeOeeve kejlee
nw~
In respect of securities, where interest/ principal is in arrears,

the Bank does not reckon income on the securities and makes
appropriate provisions for the depreciation in the value of the
investment.
Ske Devepe&ke efveJesMe (SveHeerDeeF&) Ske Devepe&ke Deefiece (SveHeerS) keer lejn nw
peneB:
A non-performing investment (NPI), similar to a non-performing

advance (NPA), is one where:
(i)
yeepe/efkemle (HeefjHekeJelee Deeiece meefnle) ose nw leLee 90 efoveeW mes DeefOeke

leke Deolle nw~
(ii)
DeefOeceeveer MesejeW kes eLeesefele HeefjJele&veeW meefnle peneB efveOee&efjle ueeYeebMe kee
Yegieleeve veneR efkeee peelee nw~
(iii)
FefkeJeer MesejeW kes ceeceues ceW, Yeejleere efj]peJe& yeQke kes DevegosMeeW kes DevegHe
veJeervelece legueve He$e kes DevegHeueyOelee Hej efkemeer kebHeveer kes MesejeW ceW efveJesMe
kee cetue . 1 Heefle kebHeveer nw lees Ssmes FefkeJeer Mesej Devepe&ke efveJesMe ceeves
peeSbies~
(iv)
efveie&cekelee& eje eefo keesF& $e+Ce megefJeOee HeeHle keer peeleer nw pees yeQke keer yener
ceW Devepe&ke Deefiece nw leye Fme efveie&cekelee& eje peejer HeefleYetefleeeW ceW efveJesMe
kees Devepe&ke Deefiece ceevee peeSiee leLee efJeueescele:~
(v)
ef[yesvej/yee@[ ceW efveJesMe, efpemes Deefiece Heke=efle kee mecePee peeS Jen efveJesMeeW
Hej ueeiet Devepe&ke Deefiece kes DeOeOeerve nw~
Ke. Heerer yeQke mJeosMeer eryeerkes (meneeke kebHeveer)
(i)
Interest/ installment (including maturity proceeds) is due

and remains unpaid for more than 90 days.
(ii)
The applies mutatis-mutandis to preference shares where

the fixed dividend is not paid.
(iii) In the case of equity shares, in the event the investment

in the shares of any company is valued at Re.1 per
company on account of the non-availability of the latest
balance sheet in accordance with the Reserve Bank of
India instructions, those equity shares are also reckoned
as NPI.
(iv) If any credit facility availed by the issuer is NPA in the books
of the bank, investment in any of the securities issued by
the same issuer is treated as NPI and vice versa.
(v)
The investments in debentures / bonds, which are deemed

to be in the nature of advance are subjected to NPI norms
as applicable to investments.
B.
$e+Ce iegCeJellee kee DeefYeefveOee&jCe keejesyeej keer mebYeeJevee, $e+Ceer kee

keee&efve<Heeove Deewj egkeewleer #ecelee pewmes leLeeW kes DeeOeej Hej efkeee peelee
nw~ en Heleske DeefYeefveOee&jCe leLe Deewj IekeeW leLee mebyebefOele $e+Ceer keer
efJeefMe<leeDeesb mes mebye DeefYeefveOee&jCe leLees kes DeeOeej Hej efkeee peelee nw~
leovegmeej DeeefmleeeW kees eeuet, efJeMes<e GuuesKe, DeJeceeveke, mebefoiOe Deewj
neefve HeJeie& ceW Jeieeake=le efkeee peelee nQ~
DeeefmleeeB Depe&ke DeeefmleeeW Deewj Devepe&ke DeeefmleeeW ceW Jeieeake=le keer peeleer
nQ~ Depe&ke DeeefmleeeB, jepemJe Deefpe&le kejves kes efueS efkemeer yeQke eje
efveefOeeeW kee HeeJeOeeve nw~ Devepe&ke DeeefmleeeB yeQke keer Depe&ke DeeefmleeeW
kes DeueeJee nw efpemeceW neefve keer mebYeeJevee nw~
The Credit Quality is assessed based on the factors such

as business prospects, performance of the debtor and
repayment capacity. It is undertaken depending upon the
materiality and significance of each assessment factor
and components and the relevance of the assessment
factors and components to the characteristics of the
debtor concerned. Accordingly, the assets are classified
into current, special mention, sub-standard, doubtful and
loss category.
Assets are classified into Earning Assets and Nonearning Assets. Earning Assets are provision of funds by a
bank to earn revenues. Non Earning Assets are assets
of the Bank other than Earning Assets with potential for
Loss.
keesF& Deeefmle Devepe&ke leye nesleer nw peye Jen yeQke kes efueS jepemJe GlHevve
kejvee yebo kej osleer nw~ Devepe&ke Deeefmle Ssmee $e+Ce ee Deefiece nw peneB
cetueOeve Deewj/ee yeepe 90 efove mes DeefOeke kes efueS yekeeee nw~
An asset becomes non-performing when it ceases to

generate revenue for the bank. A non performing asset is
a loan or an advance where the arrears in principal and /
or interest exceed 90 days.
iele ose efkemeer Yeer $e+Ce megefJeOee kes Devleie&le yeQke kees ose jeefMe ieleose nesleer
nw eefo Gmekee Yegieleeve yeQke eje efveOee&efjle efleefLe kees veneR efkeee peelee nw~
Past due: Any amount due to the bank under any credit
facility is past due if it is not paid on the due date fixed by
the bank.
1 peveJejer, 2010 kees Heerer yeQke mJeosMeer eryeerkes ves veF& uesKeebkeve veerefle
DeLee&led HeerSmeSkes 50 SJeb 55 kee keeee&vJeeve Meg efkeee pees Devleje&<êre
170
On 1st January 2010, PT Bank Swadesi Tbk started

implementation of the New Accounting Policy i.e. PSAK
50 & 55 which is similar to the International Accounting

Standards IAS 32 & 39 according to which the financial
asset must be presented at the fair value. During the
implementation of PSAK 50 & 55, Bank Indonesia issued
the guidelines that if the Bank does not maintain historical
loss data, during the transition period i.e. until the year
2011, it can compute the financial asset impaired as
described above.
uesKeebkeve ceeveke DeeF&SSme 32 SJeb 39 kes meceeve nw efpemekes Devegmeej efJelleere

Deeefmle cetue Hej, DeeJeMeke He mes, Hemlegle keer peeveer eeefnS~ HeerSmeSkes
50SJeb 55 kes keeee&vJeeve kes oewjeve yeQke Fb[esvesefMeee ves en efoMeeefveoxMe
peejer efkeS efke eefo yeQke Ssefleneefmeke neefve [ee kee jKejKeeJe êbefpeMeve
DeJeefOe DeLee&le Je<e& 2011 leke veneR jKelee nw lees Jen THej JeefCe&le Devegmeej
efJelleere DeeefmleeeW keer ieCevee Devepe&ke kes He ceW kej mekelee nw~
ie.
yeQke Dee@]He Fbef[ee (lebpeeefveee) efue. (meneeke kebHeveer)
C.
DeesJej[êHe SJeb Deve $e+Ce megefJeOee efyevee efJeefMe< efveele leejerKeeW kes iele ose
ceeves peeSbies eefo
ieenke keer GOeej meercee mes DeefOeke nes peeS~
2.
ieenke keer GOeej meercee meceeHle nes peeS~
3.
ieCevee efkeS ieS yeepe Deewj DeJeefOe kes efueS efveele yeepe kees Hetje
kejves kes efueS peceejeefMeeeW kee DeHeee&Hle nesvee
4.
5.

Definitions of past due and impaired (for accounting
purposes);
iele ose SJeb Devepe&ke keer HeefjYee<ee (uesKeebkeve GsMe kes efueS)
1.
Overdrafts and other credit facilities without specific due

dates shall be considered past due if
a.
Exceeds the customers borrowing limit.
b.
Customers borrowing limit is expired.
c.
Deposits are insufficient to cover the interest

calculated and due for the period
efyeue Deveele kej efoS ieS nes~
d.
Bill has been dishonored
efyeue ee Keeles kee Yegieleeve efveele leejerKe Hej ve efkeee ieee nes~
e.
Bill or account is not paid on due date
$e+Ce efpevekee Yegieleeve efkemleeW ceW efoS peeves Hej mecetes He mes ieleose ceeves peeles
nQ~ eefo keesF& Yeer efkemle pees ose nes egkeer nw Deewj leerme efove ee peeoe DeJeefOe kes
efueS Yegieleeve veneR keer ieF& nes, yekeeee $e+Ce Deewj DeefieceeW keer meceer#ee cee$eelceke
ef<keesCe eje kej efvecveevegmeej Jeieeake=le keer peeveer eeefnS :
Loans which are payable in installments are considered as

past due in their entirety. If any of the Instalments have become
due and unpaid for thirty days or more outstanding Loans
and advances reviewed by quantitative approach should be
classified as follows:
iele ose efoveeW keer mebKee
JeieeakejCe
HeeJeOeeveerkejCe
No of Days Past Due
Classification
Provisioning
91-180
DeJeceeveke
10%
91-180
Substandard
10%
181-270
mebefoiOe
50%
181-270
Doubtful
50%
neefve
100%
271 and More
Loss
100%
271 Deewj DeefOeke
yeQke kes $e+Ce peesefKece HeyebOeve veerefle Hej eee&
Discussion of the Banks Credit Risk Management Policy
ke. yeQke Dee@]He Fbef[ee
BANK OF INDIA
1.
Ske yeQke kes Hees&HeesefueeeW ceW, Ske ieenke DeLeJee HeefleHe#e kee GOeej, JeeHeej
mecePeewlee Deewj Deve efJelleere uesve-osve kes Heefleyelee kees HetCe& kejves keer
De#ecelee ee Deefvee mes DeLeJee $e+Ce veerefle ceW JeemleefJeke ee cenmetme efkeS
ieS eme mes Hees&HeesefueeeW kes ye{les cetue keer SkecegMle etke mes neefve GlHevve
nesleer nw~
1.
In a banks portfolio, losses stem from outright default due

to inability or unwillingness of a customer or counterparty
to meet commitments in relation to lending, trading,
settlement and other financial transactions or from
reduction in portfolio value arising from actual or perceived
deterioration in credit quality.
2.
Fve keefceeeW kes efJe yeQke kes oerIee&JeefOe efJelleere mJeemLe kes efueS Ske {
peesefKece HeyebOeve esceJeke& keer DeeJeMekelee nw~ $e+Ce peesefKece HeyebOeve ceW
Heneeve, ceeHeve, efveiejeveer leLee $e+Ce peesefKece efveeb$eCe meefcceefuele nw~
2.
Against this backdrop a robust risk management framework

is necessary for the long-term financial health of a bank.
Credit Risk Management encompasses identification,
measurement, monitoring and control of the credit risk
exposures.
3.
$e+Ce peesefKece HeyebOeve veerefle ceW meeceeve mlej Hej yeQke ves efJeefYevve Hekeej kes
$e+Ce peesefKece keer Heneeve keer nw~ GlHeeo/HeefeeeDeesb kes mlej Hej DeefOeke
keefCekeecee Heneeve nesleer nw~ veS GlHeeoeW/HeefeeeDeesb kees DeejcYe kejves mes
3.
The Bank has identified various types of credit risk at a

generic level in the Credit Risk Management policy. More
granular identification is done at the product /process
171
level. Various risks are looked into before introducing

new products/processes, which are cleared from the risk
angle
Henues efJeefYevve peesefKeceeW kee Deekeueve efkeee peelee nw, efpemes peesefKece
ef<keesCe mes peesefKecejefnle efkeee peelee nw~
4.
$e+Ce peesefKece HeyebOeve esceJeke& ceW leerve efJeefMe< KeC[eW kees Fmekeer veerefle ceW
meceeefnle efkeee ieee nw pees nw- veerefle SJeb keee&veerefle, mebmLeeiele {ebee Deewj
Heefjeeueve/HeCeeueer~
4.1 veerefle Deewj keee&veerefle
4.
The Credit Risk Management framework outlined in the

policy is built on three distinct building blocks namely Policy
& Strategy, Organisational Set up and Operations/
Systems
4.1 Policy and Strategy
yeQke meblegefuele peesefKece oMe&ve kees DeHeveelee jne nw, efpememes keef"ve mecee ceW
Yeer yeQke DeHeves meblegueve kees yeveeS jne~ eeefHe veS leLee Deve]gS #es$eeW kes
mebyebOe ceW yeQke keer Ske Kegueer veerefle jner nw leLee veS DeJemejeW kees yeQke ves
ncesMee Heneevee nw~ Fme oMe&ve kes cenlJeHetCe& He#eeW kees HeefjHe$eeW ceW oMee&ee
ieee nw leLee DeeJeefOeke leewj Hej DevegosMe Hegefmlekee mes Gkesje ieee nw~
The Bank has been following a conservative risk

philosophy, which has steered the bank through difficult
times. However the Bank has an open policy regarding
new and unexplored areas and new opportunities are not
lost sight of. The important aspects of this philosophy are
embodied in the circulars and are periodically codified in
the form of Manual of Instructions.
ueeYeHeolee, meecevee efkeS peevesJeeues efJeefYevve peesefKeceeW kes mlej, HetBpeer mlej,
yeepeej HeefjMe leLee Heefleeesefielee kees ef<iele jKeles ngS yeQke kes keejesyeejer
GsMeeW Deewj keee&veerefleeeW kee efveCe&e efueee peelee nw~ yeQke keer meese ncesMee
Deeefmle iegCeJellee leLee Depe&ve Hej jnleer nw DeleSJeb Jen efJeJeskeHetCe& {bie mes
peesefKece efveeb$eCe meefnle ueeYeHeolee Je=ef kee cesue kejlee nw~
The business objectives and the strategy of the Bank

is decided taking into account the profit considerations,
the level of various risks faced, level of capital, market
scenario and competition. The Bank is always conscious
of its asset quality and earnings and hence judiciously
matches profit maximisation with risk control.
The Credit Risk Management policy and significant credit
risk related policies like Credit Policy, and Credit Monitoring
Policy are approved and periodically reviewed by the
Board of Directors. The Credit Policy covers various areas
of credit like Clientele, Marketing, Segmented Approach to
Lending, Credit Delivery, Credit Thrust, Tenure of Credit,
Credit Acquisition, Risk Rating (including risk acceptance
criteria), Pricing, Credit appraisal, Assessment of Limits,
Exposure Norms, Industry Norms, Collateral and Margins,
Review of Relationship, Scheme of Delegation, Statutory
and other Restrictions and Documentation. Credit Policy
for International Operations is in place and each centre
has its own credit policy dovetailed to the main policy.
The delegation of powers for credit matters is covered by
a separate policy. In addition Credit Risk is tracked and
monitored as per the Credit Monitoring Policy. Restructuring
Policy, Write Off and Recovery Policy, Asset Classification
and Provisioning Policy, Bank Exposure Policy, Country
Risk policy and Credit Audit Policy are also in place.
Investments are contracted as per the policy guidelines
laid down in the Investment Policy and after clearance by
the Investment Committee.
$e+Ce peesefKece HeyebOeve veerefle leLee meeLe&ke $e+Ce peesefKece mebyebOeer veerefle pewmes
$e+Ce veerefle leLee $e+Ce DevegHeJele&ve veerefle kee Devegceesove neslee nw leLee DeeJeefOeke
leewj Hej efveosMeke ceb[ue eje meceer#ee keer peeleer nw~ $e+Ce veerefle DeHeves ceW
efJeefYevve #es$eeW kees meefcceefuele kejleer nw pewmes ieenke, efJeHeCeve, GOeej kes
#es$eJeej DeefYeiece, $e+Ce megHego&ieer, $e+Ce cenlJe, $e+Ce DeJeefOe, $e+Ce Depe&ve,
$e+Ce efveOee&jCe (peesefKece mJeerkeej ceeveob[ meefnle), cetue, $e+Ce cetueebkeve,
$e+Ce efveOee&jCe, $e+Ce peesefKece ceeveob[, Geesie ceeveobG, mebHeeefMJe&ke Deewj
ceeefpe&ve, efjMleeW keer meceer#ee, meebefJeefOeke leLee Deve efveeb$eCe leLee
HeuesKeerkejCe~ Debleje&<êre HeefjeeueveeW nsleg $e+Ce veerefle mes menye nw~ $e+Ce
ceeceues ceW MeefeeeW kes Heleeeespeve kes efueS Ske Deueie veerefle nw~ Fmekes
Deefleefjkele $e+Ce peesefKece keer Heneeve leLee efveiejeveer $e+Ce DevegHeJele&ve veerefle
kes Debleie&le keer peeleer nw~ Hegveie&"ve veerefle, yeQke peesefKece veerefle, osMe peesefKece
veerefle leLee $e+Ce uesKeeHejer#ee veerefle Yeer leweej nw~ efveJesMe meefceefle eje
Devegceesove kes yeeo leLee efveJesMe veerefle ceW efoS ieS veerefleiele efoMeeefveoxMeeW kes
Devegmeej efveJesMe DevegyebefOele neslee nw~
4.2 mebmLeeiele {ebee
4.2 Organisational Set up
$e+Ce peesefKece HeyebOeve keee& nsleg yeQke kes mebmLeeiele {ebes ceW Meer<e& mlej Hej
efveosMeke ceb[ue nw pees JeeHeke ef<keesCe mes HeyebOeve peesefKece Hej efveiejeveer
jKelee nw~ yees[& keer peesefKece HeyebOeve meefceefle (Deej kee@ce) pees efke yees[& keer
GHe-meefceefle nw leLee efpemekes DeOe#e yeQke kes DeOe#e SJeb HeyebOe efveosMeke nQ
Deewj Fmekes meome kes He ceW $e+Ce kes HecegKe, yeepeej Deewj Heefjeeueveelceke
172
The organizational structure of the Bank for Credit

Risk Management function has the Board of Directors
at the Apex levels that have the overall oversight of
management of risks. The Risk Management Committee
of the Board (RCom) which is the sub-committee of the
Board headed by the Chairman & Managing Director and
peesefKece HeyebOeve meefceefle nQ pees $e+Ce peesefKece meefnle mecesefkele peesefKece

HeyebOeve keer veerefle Deewj keee&veerefle efveefOee&jle kejles nQ~ Heefjeeueveelceke mlej
Hej $e+Ce peesefKece HeyebOeve meefceefle (meerDeejScemeer) $e+Ce peesefKece kee oeefelJe
mebYeeueles nQ~ Fmekes cegKe keeees ceW yees[& eje Devegceesefole $e+Ce peesefKece
HeyebOeve veerefle kee keeee&vJeeve, ye=nle DeeOeej Hej yeQke kes $e+Ce peesefKece keer
efveiejeveer, $e+Ce Heleeeespeve, ye=nle $e+Ce peesefKece Hej efJeJeskeHetCe& meercee,
Hees&HeesefueeeW HeyebOeve Deeefo meefnle $e+Ce ceeceueeW mes mebyebefOele meYeer veerefleeeW
kee yees[& mes Devegceesove nsleg DevegMebmee nw~
whose members also include heads of Credit, Market

& Operational Risk Management Committees, devises
the policy and strategy for integrated risk management
including credit risk. At is the operational level the Credit
Risk Management Committee (CRMC) manages the
credit risk. The main functions includes implementation
of credit risk management policy approved by the Board,
monitoring credit risk on a bank wide basis, recommending
to the board for its approval all policies relating to credit
matters including delegation of credit, prudential limits on
large credit exposures, portfolio management, etc.
peesefKece HeyebOeve efJeYeeie ceneHeyebOeke Heo kes cegKe peesefKece DeefOekeejer kes
osKejsKe ceW keee&jle nw pees yees[& eje efveefOee&jle meerceeDeesb kes Deboj ye=no
DeeOeej Hej $e+Ce peesefKece kee ceeHeve, efveeb$eCe leLee HeyebOeve kejlee nw leLee
yees[&/Deej kee@ce/meerDeejScemeer eje lee peesefKece ceeveob[eW kes meeLe DevegHeeueve
megefveefele kejlee nw~ ceneHeyebOeke kes Debleie&le keee&jle $e+Ce DevegHeJele&ve
efJeYeeie $e+Ce Hees&HeesefueeeW kee DevegHeJele&ve kejlee nw, mecemeeDeesb keer Heneeve
nw leLee keefceeeW kees otj kejves kee GHeee kejlee nw~ $e+Ce uesKeeHejer#ee keee&
eje $e+Ce meceer#ee/$e+Ce uesKeeHejer#ee keer peeleer nw~
The Risk Management Department headed by the Chief

Risk Officer of General Manger rank, measures, controls
and manages credit risk on bank wide basis within the
limits set by the Board and enforces compliance with
risk parameters set by Board/RCom/CRMC. The Credit
Monitoring Department headed by a General Manager,
monitors the quality of loan portfolio, identifies problems
and takes steps to correct deficiencies. Loan review /
credit audit is undertaken by the Credit Audit function.
4.3 Operations/Systems/Processes
4.3 Heefjeeueve/HeCeeueer/Heefeee
yeQke meefee $e+Ce peesefKece HeyebOeve Henue kejlee nw, pewmes $e+Ce Heoeve kejves
kes efueS efvejblej Ske ceevekelee, legueve He$e ceW Meeefceue ve nesvesJeeueer ceoeW meefnle
meYeer $e+Ce peesefKeceeW kee Devegj#eCe leLee HeuesKeerkejCe, DeeJeefOeke Jeefeiele
yeeOeleeOeejer meceer#ee, DeeJeefOeke efvejer#eCe leLee mebHeeefMJe&ke HeyebOeve
HeCeeueer~
$e+Ce peesefKece meercee ceW Geeie eje yeeOeleeOeejer meercee Je mebkesvCe meercee,
ieenkeeW kes efJelleere keee&efve<Heeove nsleg HeCeeueer Je Heefeee nsleg efveiejeveer leLee
meercee ceW yekeeee efveeb$eCe meefcceefuele nw~ $e+Ce efJemleej nsleg peebes leLee
DeefOeMes<e nw eLee $e+Ce mJeerke=efle mes $e+Ce peesefKece HeyebOeve kees Deueie kejvee,
meerDeejScemeer eje peesefKece ef<keesCe mes veS GlHeeoeW leLee HeCeeueer kee
Hegvejer#eCe, yeng $e+Ce Devegceesoke, peesefKece efveOee&jCe kejves keer HeCeeueer,
ieenke kes peesefKece ieWef[bie Hej DeeOeeefjle keercele megefJeOeeDeesb keer HeCeeueer,
peesefKece ef<keesCe mes $e+Ce HemleeJeeW kes Hegvejer#eCe nsleg $e+Ce peesefKece
cetueebkeve meefceefle, $e+Ce Heefeee uesKeeHejer#ee, mJeerke=efle HetJe& mebefJelejCe HetJe&
meceer#ee leLee mJeerke=efle HetJe& meceer#ee HeCeeueer leLee mJeleb$e uesKeeHejer#ee Je
peesefKece meceer#ee keee& efveJesMeeW nsleg HemleeJe $e+Ce peesefKece efJeMues<eCe, efJemle=le
cetueebkeve leLee ece efveOee&jCe kes DeOeOeerve nw~ HeJesMe mlej kes ceeceues ceW,
vetvelece eceefveOee&jCe/iegCeJellee ceeveke, Geesie, HeefjHekeJelee, DeJeefOe, efveie&ce
Devegmeej ceeceues efveJesMeeW nsleg efJeefveefOee&jle efkeS ieS nQ efpememes efke lejuelee kes
peesefKece leLee mebkesvCe kes efJeHejerle HeYeeJe kees kece kej mekelee nw~ Deve
yeQkeeW Hej mekeue peesefKece Hej kesverke=le HeefjMe Heoeve kejves nsleg Ske Gefele
esceJeke& leLee DeOe&Jeeef<e&ke meceer#ee keer ieF& nw~ osMe kes peesefKece kee DevegHeJele&ve
DeOe&Jeeef<e&ke DeeOeej Hej neslee nw~
173
The Bank has proactive Credit Risk Management practices

like consistent standards for the credit origination,
maintenance and documentation for all credit exposures
including off balance sheet items, periodic individual obligor
reviews, periodic inspections and collateral management
systems.
Credit risk limits including obligor limits and concentration
limits by industry, systems and procedures for monitoring
financial performance of customers and for controlling
outstanding within limits are followed. Checks and
balances are in place for extension of credit viz. separation
of credit risk management from credit sanction, vetting of
new products and systems from risk angle by the CRMC,
multiple credit approvers, system of assigning risk rating,
vetting of ratings, mechanism to price facilities depending
on the risk grading of the customer, Credit Risk Evaluation
committee for vetting credit proposals from risk angle, credit
process audit, post sanction pre disbursement review and
post sanction review systems and an independent audit
and risk review function. Proposals for investments are
subjected to credit risk analysis, detailed appraisal and
rating. As a matter of entry level, minimum ratings/quality
standards, industry, maturity, duration, issue-wise limits are
stipulated for investments to mitigate the adverse impact
of concentration and risk of liquidity. Investment exposure
is taken into consideration while computing exposure to
a customer/group. A suitable framework is in place to
provide a centralised overview on the aggregate exposure
on other banks and half-yearly reviews are undertaken at
a single point. The country exposures are monitored on
half yearly basis.
5.
peesefKece DeeefmleeeW kes efJeefJeOeleeHetCe& Hees&HeesefueeeW kee Devegj#eCe efkeee peelee

nw leLee Hees&HeesefueeeW kes efveeefcele efJeMues<eCe kejves keer Ske HeCeueer nw efpememes
efke peesefKece mebkesvCe kes peesefKece efveeb$eCe kees megefveefele efkeee pee mekes~
Devepe&ke DeefieceeW kes mebyebOe ceW Ske meblegefuele veerefle Heefeeeiele nw~ $e+Ce
peesefKece HeyebOeve HeCeeueer kes DeejcYe meefnle HeyebOeve metevee HeCeeueer
(SceDeeF&Sme) GvveefleMeerue efkeee ieee nw efpememes efke yeQke keer #eceleeSb ye{sieer
leLee legueve He$e ceW ve DeevesJeeueer DeefveJeeueer meYeer ieefleefJeefOeeeW kes $e+Ce
peesefKece kee yeQke HeyebOeve kejsiee~
$e+Ce peesefKece HeyebOeve/vetveerkejCe nsleg efvecveefueefKele meeOeveeW kee GHeeesie
efkeee peelee nw-
A diversified portfolio of risk assets is maintained and a

system to conduct regular analysis of the portfolio so as to
ensure ongoing control of risk concentrations is in place.
A conservative policy for provisioning in respect of nonperforming advances is followed. Management Information
System (MIS) is being upgraded with introduction of Credit
Risk Management System, which would enhance the
capabilities of the bank to manage and measure the credit
risk inherent in all on- and off-balance sheet activities.
5.
The following tools are

management/ mitigation a.
ke) $e+Ce Devegceesefole kejvesJeeuee DeefOekeejer-DeefOekeejeW kee Heleeeespeve

yeQke ceW yeng mlejere peesefKece DeeOeeefjle Devegceesefole HeCeeueer Jeeueer
megmHe< Heleeeespeve DeefOekeej keer eespevee nw efpemekeer DeeJeefOeke
meceer#ee keer peeleer nw Deewj keejesyeej kes JeeleeJejCe keer DeefveJeee&lee kees
Hetje kejves kes efueS peye SJeb pewmee DeeJeMeke neslee nw, Gmes mebMeesefOele
efkeee peelee nw~
b.
efJeefYevve Hekeej kes GOeejkelee&Deesb kes efueS $e+Ce/efveJesMe kes efJeefJeOe

HenuegDeesb pewmes Skeue/mecetn GOeejkelee& meerceeDeesb kes mebyebOe ceW GHeegkele
efJeJeskeHetCe& meerceeSB nQ~
c.
peesefKece esCeer efveOee&jCe/cetue efveOee&jCe
d.
$e+Ce uesKee Hejer#ee/$e+Ce meceer#ee JeJemLee (SueDeejSce)
e.
efJeMues<eCe kes ceeOece mes mebefJeYeeie HeyebOeve
peesefKece ceeHeebkeve
risk
Credit Approving Authority Delegation of

Powers
Prudential Limits
Risk Rating/Pricing
Credit Audit/Loan review mechanism (LRM)

Credit Audit/LRM is an effective tool for constantly
evaluating the quality of loan book and to bring about
qualitative improvements in credit administration
Portfolio Management through analysis.
It is also important to have in place a system for
monitoring the overall composition and quality of
various credit portfolios and investments. With this
objective, to start with, the bank has introduced a
simple portfolio-monitoring framework. Going forward
the bank will be graduating to a more sophisticated
Portfolio Management model. Rating Migration of
accounts with Rs. 10 lacs and above is being done
on half yearly and submitted to Board. Credit Risk
Management Software (CRMS) is being implemented
phase-wise. Bank is getting prepared for adopting
Advanced Approaches as per time schedule given by
RBI.
efJeefYevve $e+Ce Hees&HeesefueeeW SJeb efveJesMeeW keer meceie mebjevee Deewj iegCeJellee
keer efveiejeveer kes efueS Ske GHeegkele HeCeeueer nesvee Yeer cenlJeHetCe& nw~
Fme GsMe mes MegDeele kes efueS yeQke ves Ske mejue Hees&HeesefueeeW efveiejeveer
esceJeke& HeejbYe efkeee nw~ Deeies euekej yeQke Deewj DeefOeke Heefj<ke=le
Hees&HeesefueeeW HeyebOeve cee@[ue leweej kejsiee~ 10 ueeKe Deewj Fmemes
DeefOeke Jeeues KeeleeWceW jsefbie ceeFiesMeve :ceener efkeee pee jne nw Deewj
yees[& kees Hemlegle efkeS peeles nQ~ esef[ efjmke cewvespeceW meeHeJesej
(meerDeejSceSme) ejCeye He mes keeee&efvJele efkeee pee jne nw~ yeQke
Yeejleere efj]peJe& yeQke eje efveele mecee-meercee kes Devegmeej S[Jeebme
SHeese kees mJeerkeej kejves kes efueS leweej nes jne nw~
6.
credit
The bank has introduced rating models for various

segments, which serve as a single point indicator of
diverse risk factors of a counter party and support
credit and pricing decisions.
$e+Ce uesKee Hejer#ee/$e+Ce meceer#ee JeJemLee $e+Ce yener keer iegCeJellee kes
ueieeleej cetueebkeve kejves Deewj $e+Ce HeyebOe ceW iegCeelceke megOeej ueeves
nsleg Ske HeYeeJeer meeOeve nw~
*)
for
Prudential limits on various aspects of credit/

investment like Single/Group borrower limits for
various types of borrowers are in place.
yeQke ves efJeefYevve Keb[eW kes efueS esCeer efveOee&jCe cee@[etue Meg efkeee nQ
pees efkemeer keeGbj Heeea kes efJeefJeOeerke=le peesefKece lelJeeW Deewj meneeke
$e+Ce SJeb cetue efveOee&jCe efveCe&eeW kes efmebieue HeeFb Fb[erkesj kee keee&
kejles nQ~
Ie)
used
The Bank has a well-defined scheme of risk based

delegation of powers with a multi-tier risk based
approving system, which is reviewed periodically
and revised as and when necessary to meet the
compulsions of business environment
Ke) efJeJeskeHetCe& meerceeSB
ie)
6.
Jele&ceeve ceW $e+Ce peesefKece kee efveOee&jCe peesefKece esCeer efveOee&jCe JeefeMe:
mlej Hej kejves Deewj Hees&Heesefueees mlej Hej DeeefmleeeW kes Yeejebke SJeb peesefKece
174
Risk Measurement
At present Credit Risk is assessed through Risk rating
at the individual level and through Risk Weighting of the
assets at the portfolio level and capital is maintained

based on Risk Weights. The Bank has migrated to the
Standardized approach under the New Capital Adequacy
Framework (Basel II), effective 31st March 2008
Yeejebkees kes DeeOeej Hej jKeer ieF& HetBpeer kes ceeOece mes efkeee peelee nw~
31 ceee& 2008 mes HeYeeJeer veJeerve HetBpeer Heee&Hlelee esceJeke& (yeemesue II) kes
Devleie&le yeQke ves ceeveke ef<keesCe kees DeHevee efueee nw~
7.
peesefKece efjheesefie HeCeeueer
7.
peesefKece meceer#ee
8.
B.
yeQke mJeosMeer veS $e+CeeW kees Devegceesefole kejves ceW eeveelceke nw Deewj
efJeefveeeceke keer DeHes#ee mes DeefOeke Gelej $e+Ce HeeJeOeeve kee jKe-jKeeJe
kejlee nw~ mebHeeefMJe&ke DeeOeeefjle GOeej ceW mebHeeefMJe&ke kes cetue ceW ceeefpe&ve
(nsej ke) ueeiet efkeee peelee nw~ yeQke kee peesefKece HeyebOeke efveosMeke
DevegHeeueve kees efjHees& kejlee nw~ peesefKece HeyebOeve FkeeF& (DeejSceet) $e+Ce
Devegceesove Heefeee kee Hee&Jes#eCe/efvejer#eCe kejleer nw~ meYeer HeYeeie efpemeceW
DeejSceet Meeefceue nw, kee Hee&Jes#eCe Deebleefjke efveeb$eke keeees SJeb veerefleeeW
kees cepeyetle yeveeves kes efueS peesefKece HeyebOeve meefceefle (DeejScemeer) eje efkeee
peelee nw~ DeejScemeer yees[& Dee@]He keefceMvej kees efjHees& kejleer nw~
ie.
yeQke Dee@]He Fbef[ee lebpeeefveee efue. (meneeke kebHeveer)
Risk Review:
Audit-Credit Risk Management Systems procedures and
Tools are also subjected to internal audit for ensuring
effectiveness.
uesKeeHejer#ee-$e+Ce peesefKece HeyebOeve HeCeeueer SJeb meeOeve Yeer HeYeeJeMeeruelee

megefveefMele kejves kes efueS Deebleefjke uesKee Hejer#ee kes DeOeOeerve nQ~
Ke. heerer yeQke mJeosMeer eryeerkes (meneeke kebHeveer)
Risk Reporting System:

All credit related policies are cleared by the CRMC (which
is the operational level committee for credit risk) before
submission to the appropriate authorities for approval.
Various Credit Related reportings are submitted to CRMC
to enable proper monitoring.
meYeer $e+Ce mebyebOeer veerefleeeB Devegceesove kes efueS Gefele HeeefOekeejer kes mece#e
Hemlegle kejves mes Henues meerDeejScemeer (pees $e+Ce peesefKece kes efueS Heefjeeueve
mlej keer meefceefle nw) eje Devegcele keer peeleer nw~ Gefele efveiejeveer kejves kes
efueS efJeefYevve $e+Ce mebyebOeer meteveeSB meerDeejScemeer kees Hemlegle keer peeleer nw~
8.

Bank Swadesi is selective in approving new credits and
maintains higher loan provisions than that required by the
Regulator. In collateral based lending, hair cut is applied
to the value of collateral. The Risk Manager of the bank
reports to the Director Compliance. Risk Management
Unit (RMU) supervises/ has oversight of the credit
approval process. All the Divisions including the RMU are
supervised by the Risk Management Committee (RMC) for
strengthening the Internal Control functions and policies.
The RMC reports to Board of Commissioners.
C.

The Board of Directors has delegated responsibility for the
oversight of credit risk to its Credit committee. The credit
department of the bank, reporting to the Credit committee
is responsible for management of the banks credit risk,
including:-
efveosMeke ceb[ue ves DeHeveer $e+Ce meefceefle kees $e+Ce peesefKece keer etke kes efueS
efpeccesoejer Heleeeesefpele keer nw~ $e+Ce meefceefle kees efjHees& kejves Jeeuee $e+Ce
efJeYeeie yeQke kes $e+Ce kes peesefKece kes HeyebOeke kes efueS efpeccesoej nw, FmeceW
meceeJesMe nw:-
Formulating credit policies covering collateral

requirements, credit assessment, risk grading and
reporting, documentary and legal procedures,
and compliance with regulatory and statutory
requirements.
Establishing the authorization structure for approval

and renewal of credit facilities. The credit limits are
governed by the Credit policy, as approved by the
board.
$e+Ce peesefKece keer meceer#ee SJeb DeefYeefveOee&jCe
Reviewing and assessing credit risks.
$e+Ce peesefKece kes kesverkejCe kees HeefleHeeef&eeW, Yeewieesefueke SJeb

Deeweesefieke ef<keesCe mes meerefcele kejvee ($e+CeeW SJeb DeefieceeW kes efueS)
Limiting concentrations of exposure to counterparties,

geographies and industries (for loans and
advances).
mebHeeefMJe&ke DeHes#eeDeesb $e+Ce DeefYeefveOee&jCe, efjmke-iesef[bie Deewj efjHeesef&bie,

omleeJespeer Deewj efJeefOeke efeeeefJeefOe SJeb efJeefveeeceke Deewj meebefJeefOeke
DeHes#eeDeesb kees meefcceefuele kejles ngS $e+Ce veerefleeeB yeveevee~
$e+Ce megefJeOeeDeesb kes Devegceesove Deewj veJeerveerkejCe kesefueS HeeefOeke=le

kejves kee {eBee mLeeefHele kejvee~ yees[& eje eLee Devegceesefole $e+Ce
veerefle eje $e+Ce meerceeSB Meeefceue nesleer nw~
ceeveke KeeleeW ceW mebYeeJeer etkeeW ee JeefleeceeW kee Oeeve jKeves kes efueS ceeefmeke
yeepe ueieevee Ske GHeeesieer meeOeve nw~ Deeefmle keer iegCeJellee yeveeS jKeves kes efueS
Monthly interest application has become a useful tool to tackle

potential delinquencies or defaults in standard accounts. To
175
yeQke ves efvecveefueefKele veerefle DeHeveeF& nw :

ke) GOeejkelee& kes meeLe meefee DevegJeleea keej&JeeF& kes ceeOece mes Deefleoseee
vetvelece DeefveJeee& jeefMe Jemetue kejvee~
retain the asset quality, the Banks has adopted the following
policy:a)
Recover the overdues or at least the critical amount

through active follow up with borrowers;
Ke) DemLeeeer jeske[ HeJeen kes efcemecewe kes ceeceueeW ceW KeeleeW ceW Heefjeeueve kees
yeveeS jKevee~
b)
Put the accounts under holding on operations in case of

temporary cash flow mismatches;
ie)
DeHesef#ele vekeoer HeJeen kes Devegmeej egkeewleer ceereeo kees Hegveefve&Oee&efjle kejvee~
c)
Ie)
eefo keesF&, Hegveie&ef"le veerefle ceW efoS ieS efoMee-efveoxMeeW kes Devegmeej DeHesef#ele
vekeoer HeJeen SJeb vekeoer HeJeen ceW Deblejeue kees Oeeve ceW jKeles ngS yekeeee
Hegveie&"ve~
Reschedule the repayment terms as per expected cash

flows;
d)
Restructure the dues in keeping with the expected cash

flows and gaps in cash flows, if any as per guidelines
given in the restructuring policy.
SveHeerS nesves mes Henues KeeleeW ceW yeQke eje GHejeskele ceW Ske ee DeefOeke keej&JeeF& keer
ieF& nw~
Any one or more of the above actions are taken by the Bank
before the account becomes NPA.
efJeMes<ekej GefuueefKele Keeles/SveHeerS KeeleeW kes DevegHeeueve nsleg GHeee
Measures for follow up of Especially Mentioned Accounts

/ NPA Accounts
meeceevele: yeQke ceW GHeueyOe efJeefYevve SveHeerS efveiejeveer/efveJeejCe kee celeueye veeres
meteerye efkeee ieee nw :-
The various means of monitoring / resolving NPAs generally

available to the Banks are listed below:-
ke) SveHeerS nesves mes Henues Keelee (efJeMes<e He mes GefuueefKele Keelee)
A)
Before the account

Mentioned A/c)
becoming
NPA
(Especially
Deeefmle iegCeJellee yeveeS jKeves kes efueS mJeerke=le DeJeefOe kes DevegHeeueve
nsleg meIeve efveiejeveer~
i)
ii)
peneB Yeer DeefveeefceleleeSB HeeF& ieF& nw Jeneb lelHejlee mes DevegmceejkeeW kee
Yespee peevee~
Close monitoring for compliance of sanction terms to

maintain asset quality.
ii)
Reminders to be sent promptly whenever irregularities

are observed.
iii)
SveHeerS HeJeie& ceW Keeles kee ve peevee megefveefMele kejves nsleg legjble
DeefleoseeW keer Jemetueer kejvee~
iii)
To recover overdues quickly to ensure account does

not slip to NPA category.
iv)
efJelleere [ee kes efJeMues<eCe kes meeLe FkeeF& kee DeeJeefOeke efvejer#eCe
SJeb Deeefmle HeYeej~
iv)
Periodic inspection of the unit and charged assets

along with analysis of financial data.
v)
KeeleeW kees SveHeerS nesves mes Henues HeeHe jeefMeeeW kees Hegvemejefele kejvee,
DeefOemLeieve DeJeefOe, yeepe efveefOe SJeb efkeMleeW kes DeemLeieve keer Je=ef
meefnle megOeejelceke keej&JeeF&~
v)
To restructure the dues before accounts become

NPAs. Remedial action includes enhancement of
moratorium period, funding of interest, and deferment
of instalments.
i)
Ke) SveHeerS nesves kes yeeo Keelee yeQke keer HeeHe jeefMeeeW keer Jemetueer nsleg efvecve
GHeee efkeS peeves eeefnS~ efvecve mes leelHee& nw efke SveHeerS kes meceeOeeve nsleg
HeYeeJeMeeueer {bie mes Heere efkeee peevee eeefnS~
i)
yekeeee kees kece kejves nsleg DeLe& megueYe HeefleYetefleeeW (er[erDeej, Mesej,
ceeefpe&ve jeefMe Deeefo) SJeb efiejJeer JemlegDeesb kee efJeefveeespeve
ii)
GOeejkelee&Deesb kes meneesie mes Deve HeefleYetefleeeW kee efveHeeve
iii)
mecePeewleeJeelee& kes ceeOece mes HeeHe jeefMeeeW kee mecePeewlee efveHeeve
iv)
Deefiece JeeHemeer
v)
Deoeuele ceW cegkeocee oeefKeue ef[eer efve<Heeove
vi)
Deble ceW HeeHe jeefMeeeW keer Jemetueer kes meYeer ceewkeeW kes yeeo meceeHle
efkeee peelee nw; nce Mes<e HeeHe jeefMeeeW kees yes Keeles keer meneelee
uesles nQ~
B)
176
After the account becoming NPA following measure to be

initiated for recovering Banks dues. The following means
have to be effectively pursued for resolution of NPAs.
i)
Appropriation of liquid securities (TDR, shares,

margin money etc.) and pledged goods, to reduce
outstanding.
ii)
Disposal of other securities, with the co-operation of

borrowers.
iii)
Compromise settlement of dues through negotiation
iv)
Recalling the advance
v)
Filing suit in Court Execution of decree
vi)
Lastly, after all the chances of recovery of dues are

exhausted, we may resort to writing off of the balance
dues
cee$eelceke Hekeve
1.
Quantitative Disclosures:
1.
kegue mekeue $e+Ce peesefKece efvecveevegmeej nw:
The total gross credit exposures are:

Rs in Crores
(. kejes[ ceW)
HeJeie&
jeefMe
171865
efveefOe DeeOeeefjle
37792
iewj-efveefOe DeeOeeefjle
2.
Category
Amount
Fund Based
171865
Non Fund Based
peesefKece kee Yeewieesefueke efJelejCe
2.
37792
The geographic distribution of exposure is:

Rs in Crores
(. kejes[ ceW)
iewj-efveefOe DeeOeeefjle
3.
mJeosMeer
efJeosMeer
135194
36671
34292
3500
Fund Based
Non Fund Based
3.
GeesieJeej peesefKece kee efJelejCe efvecveefueefKele nw
Domestic
Overseas
135194
36671
34292
3500
Industry type distribution of exposure is as under:

Rs. in Crores
(. kejes[ ceW)
Geesie kee veece
keeseuee
Keoeve
ueewn SJeb FmHeele
Deve Oeeleg SJeb Oeeleg
meYeer Fbpeerefveeefjbie
efpemeceW mes Fueskeê@efvekeme
efJeegle
metleer Jee Geesie
pet Jee Geesie
Deve Jee Geesie
eerveer
eee
Keee HemebmkejCe
JevemHeefle lesue SJeb JevemHeefle
lebyeeket SJeb lebyeeket GlHeeo
HesHej SJeb HesHej GlHeeo
jyej SJeb jyej GlHeeo
kesefcekeue, [eF&, HeWdme Deeefo
efpemeceW mes Heef&ueeFpeme&
efpemeceW mes Hesêskesefcekeume
efpemeceW mes [îpe Deewj
Heecee&megefkeume
meerceW
ece& SJeb ece& GlHeeo
yekeeee
jeefMe
iewjefveefOe
DeeOeeefjle
yekeeee jeefMe
194.31
165.35
Coal
1051.69
920.53
8345.17
2432.46
1832.15
772.28
1646.59
1350.63
684.57
273.36
6439.18
2511.10
3343.40
210.32
73.93
3.94
2941.97
321.50
1297.08
89.64
21.99
0.96
933.75
297.18
Food Processing
933.75
297.18
281.55
998.73
Vegetable Oil & Vanaspati
281.55
998.73
286.22
5.33
Tobacco & Tobacco Products
286.22
5.33
799.93
94.15
Paper & Paper Products
799.93
94.15
1282.07
632.74
Rubber & Rubber Products
1282.07
632.74
3836.28
1445.40
Chemical, Dyes, Paints etc.
3836.28
1445.40
241.21
12.11
Of which Fertilisers
241.21
12.11
867.89
421.53
Of which Petro-chemicals
867.89
421.53
1955.85
436.01
Of which Drugs &

pharmaceuticals
Industry Name
Fund Based
Amt
Outstanding
Non Fund
Based
Amt
Outstanding
194.31
165.35
Mining
1051.69
920.53
Iron & Steel
8345.17
2432.46
Other Metal & Metal Products
1832.15
772.28
All Engineering
1646.59
1350.63
684.57
273.36
Electricity
6439.18
2511.10
Cotton Textiles
3343.40
210.32
73.93
3.94
Other Textiles
2941.97
321.50
Sugar
1297.08
89.64
21.99
0.96
Of which Electronics
Jute Textiles
Tea
715.20
34.08
Cement
400.77
92.43
Leather & Leather Products
177
1955.85
436.01
715.20
34.08
400.77
92.43

Geesie kee veece
jlve SJeb DeeYet<eCe

efvecee&Ce
Hesêsefueece
Dee@esceesyeeFume, ^ke meefnle
kecHetj mee@HeJesej
mebjeveelceke
Deve Geesie
Mes<e Deve Deefiece(mekeue DeefieceeW
meefnle veeces Mes<e)
kegue
yekeeee
jeefMe
iewjefveefOe
DeeOeeefjle
yekeeee jeefMe
400.77
92.43
2062.68
702.71
484.32
485.49
Petroleum
1788.50
1481.14
18.03
13.88
10056.42
3995.64
7232.13
2172.65
109900.75
16366.88
171865.00
37792.00
Industry Name
Fund Based
Amt
Outstanding
Non Fund
Based
Amt
Outstanding
Gems & Jewellery
2901.86
194.86
Construction
2062.68
702.71
484.32
485.49
1788.50
1481.14
18.03
13.88
Infrastructure *
10056.42
3995.64
Other Industries
7232.13
2172.65
Residuary Other Advances (to

balance with Gross Advances)
109900.75
16366.88
Total
171865.00
37792.00
Automobiles including trucks

Computer Software
mebjeveelceke #es$e kee $e+Ce-peesefKece 5.85% nw pees kegue Deefiecees kee 5% mes
peeoe nw~
ueewn SJeb Fmheele, efJeegle mebjeveelceke kee $e+Ce peesefKece 6.44%, 6.64%
Deewj 10.57% pees kegue iewj efveefOe DeeOeeefjle yekeeee kes 5% mes DeefOeke nw~
4.
DeeefmleeeW kee Mes<e mebefJeoelceke HeefjHekeJelee efJeMues<eCe efvecveefueefKele nw:
Exposure to Infrastructure Sector at 5.85% exceeds 5% of

total fund based advances
Exposure to Iron & Steel, Electricity and Infrastructure at

6.44%, 6.64% and 10.57% respectively exceeds 5% of
total non fund based outstanding.
4.
The residual contractual maturity break down of assets is:
(. kejes[ ceW)
HeefjHekeJe Hewve&
Deieues efove
2-7 efove
8-14 efove
15-28 efove
29 efove - 3 ceen
> 3 ceen - 6 ceen
> 6 ceen -1 Je<e&
> 1 Je<e& - 3 Je<e&
> 3 Je<e& -5 Je<e&
> 5 Je<e&
* DeeBke[s
5.
Deefiece*
efveJesMe
(mekeue)
efJeosMeer cege
DeeefmleeeB
17690.25
600.51
152.79
2300.74
50.22
1330.44
3049.36
87.28
150.16
5593.34
229.49
416.22
39204.63
1147.57
2031.06
17798.13
1562.52
3528.35
14588.79
1520.98
1387.23
19283.65
5287.09
208.86
17867.14
7713.91
76.14
31654.20
49210.90
2824.92
Maturity Pattern
Advances* Investments
(gross)
Next day
Foreign
Currency
Assets*
17690.25
600.51
152.79
2 7 days
2300.74
50.22
1330.44
8 14 days
3049.36
87.28
150.16
15 28 days
5593.34
229.49
416.22
29 days 3 months
39204.63
1147.57
2031.06
> 3 months 6 months
17798.13
1562.52
3528.35
> 6months 1 year
14588.79
1520.98
1387.23
>1 year 3 years
19283.65
5287.09
208.86
> 3 years 5 years
17867.14
7713.91
76.14
> 5 years
31654.20
49210.90
2824.92
* Figures are shown on net basis
efveJeue DeeOeej Hej oMee&S ieS nQ~
mekeue SveHeerS Fme Hekeej nQ -
HeJeie&
DeJeceeveke
mebefoiOe-1
mebefoiOe -2
mebefoiOe -3
neefve
kegue
(Rs in Crores)
5.
(. kejes[ ceW)
The gross NPAs are:
Category
2829.02
Sub Standard
(Rs in Crores)
2829.02
820.50
Doubtful 1
820.50
372.48
Doubtful 2
372.48
177.59
Doubtful 3
177.59
693.55
Loss
693.55
TOTAL
4893.14
178
4893.14
6.
efveJeue SveHeerS keer jeefMe . 2215.64 kejes[ nw~
6.
The amount of net NPAs is Rs. 2215.64 crores.
7.
SveHeerS DevegHeele efvecveevegmeej nw :
7.
The NPA ratios are as under:
8.
ke. mekeue DeefieceeW Hej mekeue SveHeerS : 2.85%
a.
Gross NPAs to Gross Advances: 2.85%
Ke. efveJeue DeefieceeW Hej efveJeue SveHeerS : 1.31%
b.
Net NPAs to Net Advances: 1.31%
8.
mekeue SveHeerS kee Gleej e{eJe efvecveHekeej nw :
The movement of gross NPA is as under:
(. kejes[ ceW)
Je<e& kes HeejbYe ceW DeLeMes<e
ii) Je<e& kes oewjeve efkeee ieee HeefjJeOe&ve
iii) Je<e& kes oewjeve keer ieF& keewleer
iv) Je<ee&vle ces FefleMes<e (i+ii-iii)
i)
9.
(Rs in Crores)
2480.24
i)
4173.24
ii) Additions during the year
4173.24
1760.34
iii) Reductions during the year
1760.34
4893.14
iv) Closing balance at the end of the year (i+ii-iii)
4893.14
9.
SveHeerS nsleg HeeJeOeeveeW kee Gleej e{eJe efvecveevegmeej nw :
Opening balance at the beginning of the year
The movement of provision for NPAs is as under:

(Rs in Crores)
(. kejes[ ceW)
i)
1389.23
ii)
Je<e& kes oewjeve efkees ieS HeeJeOeeve
1765.42
iii)
Deefleefje HeeJeOeeveeW kee Hegvejebkeve / yes Keeles ceW [euevee
iv)
Je<ee&vle ces FefleMes<e (i+ii-iii)
2480.24
i)

(excluding floating provision)
ii) Provisions made during the year
953.36
iii) Write-off/write-back of excess provisions
2201.29
1389.23
1765.42
953.36
2201.29
10. Devepe&ke Deeefmle efveJesMe keer jeefMe . 275.21 kejes[ nw~
10. The amount of non-performing investment is Rs. 275.21

crores.
11. Devepe&ke Deeefmle efveJesMe nsleg efkeS ieS HeeJeOeeve keer jeefMe . 283.22 kejes[
nw~
11. The amount of provision held for non-performing

investment is Rs. 283.22 crores
12. efveJesMeeW Hej cetueeme nsleg HeeJeOeeveeW kee Gleej e{eJe efvecve Hekeej nw :
(. kejes[ ceW)
12. The movement of provisions for depreciation on

investments is as under:
(Rs in Crores)
i)
706.19
i)
ii)
Je<e& kes oewjeve efkees ieS HeeJeOeeve
419.02
ii) Provisions made during the year
419.02
iii)
Deefleefje HeeJeOeeveeW kee Hegvejebkeve / yes Keeles ceW [euevee
238.93
iii) Write-off/write-back of excess provisions
238.93
iv)
Je<ee&vle ceW FefleMes<e (i+ii-iii)
886.28
886.28
706.19
leeefuekee [erSHe-5
Table DF-5
$e+Ce peesefKece : ceevekeerke=le ef<keesCe kes DeOeerve mebefJeYeeieeW nsleg HekeerkejCe
Credit risk: disclosures for portfolios subject to the

standardised approach
iegCeelceke HekeerkejCe
Qualitative Disclosure
ke) ceevekeerke=le ef<keesCe kes Debleie&le mebefJeYeeieeW kes efueS :
a)
For portfolios under the standardized approach:
efkemeer Yeer HeefjJele&ve nsleg keejCeeW meefnle, GHeeesie keer ieF& $e+Ce
esCeerefveOee&jCe SpesefvmeeeW kee veece
Names of credit rating agencies used, plus reasons

for any changes;
$e+Ce peesefKece kes Hekeej efpemekes efueS Heleske Spesvmeer kee GHeeesie
efkeee ieee nw; SJeb
Types of exposure for which each agency is used;

and
yeQefkebie yener ceW legueveere DeeefmleeeW mes mebye ueeske efveie&ce esCeerefveOee&jCe
DeblejCe nsleg Heege keer ieF& Heefeee kee JeCe&ve
A description of the process used to transfer public

issue ratings onto comparable assets in the banking
book;
179
S:
yeQke Dee@He Fbef[ee
A:
BANK OF INDIA
1.
yeQke ves meer Deej S Deej ieCeveeDeesb nsleg ceevekeerke=le ef<keesCe kes Debleie&le
peesefKece Yeej kes efueS efvecveefueefKele $e+Ce esCeerefveOee&jCe SpesefvmeeeW keer
meeceeve esCeerefveOee&jCe kes GHeeesie efkeS peeves nsleg Devegceesove efkeee nw~
1.
The Bank has approved using the general rating of the

following credit rating agencies for risk weighting under
the standardized approach for CRAR calculations
osMeer oeJeeW kes efueS meer Deej DeeF& Sme DeeF& Sue, DeeF& meer Deej S, efHee
Fbef[ee SJeb meer S Deej F& leLee DeefveJeemeer keeHees&jsdme, efJeosMeer yeQkees SJeb
efJeosMeer HeYegmeee Hej oeJeeW kes efueS Sme Sb[ Heer, efHee SJeb cet[er, Sme Sce F&
esCeerefveOee&jCe kee GHeeesie veneR efkeee pee jne nw, keeeWefke GvnW Deej yeer DeeF&
eje Devegceesefole veneR efkeee ieee nw~
2.
The ratings of all these agencies are being used for all
exposures subjected to rating for risk weighting purposes
under the standardized approach for CRAR calculations
under Basel-II.
yewefkebie yener ceW legueveere DeeefmleeeW Hej meeJe&peefveke efveie&ce esCeerefveOee&jCe

DeblejCe nsleg Heege Heefeee DeejyeerDeeF& keer efveeeceke DeeJeMekeleeDeesb kes
Devegmeej nw~ esCeer efveOee&jke SpesefvmeeeW eje Gvekeer JesyemeeF Hej HekeeefMele
keer ieF&~ ueeske esCeerefveOee&jCe Fme HeeespeveeLe& GHeeesie keer ieF& nw~
esCeerefveOee&jCe pees kesJeue mebye esCeerefveOee&jCe Spesvmeer kes ceeefmeke yeguesefve
kes Devegmeej HeYeeJeer nw SJeb HetJe& 15 ceefnveeW kes oewjeve kece mes kece Ske yeej
Hegvejeref#ele keer ieF& nw, kee GHeeesie efkeee peelee nw~
The process used to transfer public issue ratings on to

comparable assets in the banking book is as per regulatory
requirements of RBI. The public ratings published by the
rating agencies on their website are used for this purpose.
Only, ratings which are in force as per monthly bulletin
of the concerned rating agency and which have been
reviewed at least once during the previous 15 months are
used.
efJeMes<e otmejs He#e Hej mecemle $e+Ce peesefKeceeW kes efueS yeQke eje esCeer efveOee&jCe
kes efueS kesJeue Ske ner Spesvmeer kee Heeesie efkeee peelee nw, eeefHe Fme DeHeJeeo
meefnle efke peneB kesJeue Ske Devegceesefole esCeerefveOee&jCe Spesvmeer eje $e+Ce
peesefKebceeW kee Ske mes DeefOeke yeej esCeer efveOee&jCe efkeee peelee nw~
For all the exposures on a particular counterparty, bank

uses the rating of only one agency, even though these
exposures are rated by more than one with exception
being where each of the exposures is rated by only one of
the approved rating agencies.
peesefKece Yeej HeeespeveeLe& Hee$elee kes efueS, en megefveefMele efkeee peelee nw

efke, yeee $e+Ce efveOee&jCe Hej efJeeej efkeee peelee nw SJeb yeQke eje Yegieleeve
keer ieF& mebHetCe& $e+Ce jeefMe kes mebyebOe ceW $e+Ce peesefKece kees Heefleefyebefyele kejW~
Ske ner Heeea kes otmejs He#e kees efkemeer Deve $e+Ce peesefKece kes efueS efJeefMe<
esCeerefveOee&jCe Ske efveie&cekelee& ee efveie&ce kees efJemleeefjle kejles mecee, en
$e+Ce peesefKece SkemeHeespej keer mebHetCe& jeefMe kes efueS efJemleeefjle keer peeleer nw~
DeLee&le oesveeW cetue jeefMe SJeb yeepe nsleg~ Ske keeHees&js mecetn kes Debleie&le Ske
kebHeveer kes yeee efveOee&jCe kee GHeeesie peesefKece Yeej nsleg Gmeer mecetn keer Deve
kebHeefveeeW kes efueS veneR neslee nw~
4.
Gve JeefeeeW kes efueS efpevekeer mebefJeoeiele HeefjHekeJelee Ske Je<e& mes kece ee
Ske Je<e& kes yejeyej nesleer nw, ueIeg DeJeefOe esCeerefveOee&jCe kee GHeeesie efkeee
peelee nw, peyeefke Deve DeeefmleeeW kes efueS oerIee&JeefOe esCeerefveOee&jCe Heege
keer peeleer nw~ vekeo GOeej $e+Ce peesefKece kes efueS oerIe& DeJeefOe $e+Ce peesefKece
ueer peeleer nw~
peneB Ske peejerkelee& keer yeee oerIee&JeefOe eceefveOee&jCe meefnle oerIee&JeefOe $e+Ce
peesefKece nw JeneB 150% kee $e+Ce peesefKece neslee nw leLee Gmeer Heeflej#ee kes
meYeer Decetueebefkele oeJes eens Jen DeuHeeJeefOe keer nes DeLeJee oerIee&JeefOe keer nes
Jen 150% $e+Ce peesefKece Jenve kejleer nw Gmekees es[kej peneB $e+Ce peesefKece
lekeveerke Fve oeJeeW kes efueS Heeesie efkeee peelee nw~
6.
2.
Fve meYeer SpeefvmeeeW kes esCeerefveOee&jCe kee GHeeesie, yeemesue-II kes Debleie&le
meerDeejSDeej ieCeveeDeesb nsleg ceevekeerke=le ef<keesCeevleie&le, esCeerkejCe kes
DeOeerve mecemle $e+Ce peesefKeceeW kes peesefKece Yeej HeeespeveeLe& efkeee pee jne nw~
3.
5.
CRISIL, ICRA, Fitch India, and CARE for domestic

claims and S&P FITCH and Moodys for claims on
non-resident corporates, foreign banks and foreign
sovereigns. SME ratings are not being used, as they are
not approved by RBI.
oerIee&JeefOe peesefKeceeW nsleg ceeveke DeefYeiece kes Debleie&le $e+Ce peesefKeceeW kee meerOee
Deekeueve Devegceesefole cetueebkeve SpesefvmeeeW eje mecevegosefMele efkeee peelee nw~
3.
To be eligible for risk-weighting purposes, it is ensured

that the external credit assessment takes into account and
reflects the entire amount of credit risk exposure the bank
has with regard to all payments owed to it. Even while
extending an issuer or an issue specific rating to any other
exposure on the same counterparty it is extended to the
entire amount of credit risk exposure i.e., both principal
and interest. External assessments for one entity within
a corporate group is not used to risk weight other entities
within the same group.
4.
For assets that have contractual maturity less than or

equal to one year, short term ratings are used while
for other assets, long term ratings are used. For Cash
Credit exposures long term ratings are taken.
5.
Where an issuer has a long-term exposure with an external

long term rating that warrants a risk weight of 150%, all
unrated claims on the same counterparty, whether shortterm or long-term, also receive a 150% risk weight, except
incases where credit risk mitigation techniques are used
for such claims. Similar is the case with short-term rating.
6.
The long-term ratings assigned by the approved rating

agencies are directly mapped to the risk weights under
the Standardised Approach for long-term exposures. On
180
the contrary, the unrated short-term claim on counter-party

attracts a risk weight of at least one level higher than
the risk weight applicable to the rated short-term claim
on that counter-party. Issue-specific short-term ratings
are used to derive risk weights for claims arising from the
rated facility against banks and a corporates short-term
rating is not used to support a risk weight for an unrated
long-term claim.
Fmekes efJeHejerle, HeefleHe#e kee Decetueebefkele DeuHeeJeefOe oeJee Gmekes HeefleHe#e kes
cetueebefkele DeuHeeJeefOe oeJees Hej ueeiet $e+Ce peesefKece mes kece mes kece Ske
mlej peeoe $e+Ce peesefKece Jenve kejlee nw~ yeQkeeW leLee efveieceeW kes efJe
cetueebefkele megefJeOee mes GlHeVe oeJeeW nsleg $e+Ce peesefKece efveie&ce efJeMes<e DeuHeeJeefOe
cetueebkeve peefvele nw pees Decetueebefkele oerIee&JeefOe oeJeeW nsleg peesefKece $e+Ce kee
meceLe&ve veneR kejlee nw~
7.
8.
eefo eesie $e+Ce ece efveOee&jCe SpesefvmeeeW eje oes cetueebkeve nw pees efJeYeeie
$e+Ce peesefKece oMee& jne nw lees JeneB Ge $e+Ce peesefKece ueeiet nesiee~ eefo
eesie $e+Ce ece efveOee&jCe $e+Ce SpeWefmeeeW eje leerve ee Gmemes DeefOeke
cetueebkeve efJeefYeVe $e+Ce peesefKece oMee& jns nQ leye oes vetvelece $e+Ce peesefKece
kee HejJeleea cetueebkeve meboefYe&le efkeee peelee nw leLee Gve oesveeW $e+Ce peesefKeceeW
ceW mes Ge $e+Ce peesefKece ueeiet neslee nw eLee efleere vetvelece peesefKece
$e+Ce.
efveJesMe oeJes kee Deej [yuet eeefvele $e+Ce efveOee&jCe Spesvmeer eje efJeefMe<
esCeer efveOee&jCe Hej DeeOeeefjle neslee nw, peneB Ske efJeefMe< efveOee&efjle efveie&ce
ceW oeJee Ske efveJesMe veneR neslee nw:
7.
If there are two ratings accorded by eligible credit rating

agencies, which map into different risk weights, the higher
risk weight is applied. If there are three or more ratings
accorded by eligible credit rating agencies with different
risk weights, the ratings corresponding to the two lowest
risk weights are referred to and the higher of those two risk
weights are applied, i.e., the second lowest risk weight.
8.
The RW of the investment claim is based on specific rating

by a chosen credit rating agency, where the claim is not an
investment in a specific assessed issue:
i)
efJeefMe< GOeej (peneB peesefKece Yeej ceW esCeer efveOee&jCe kee Deekeueve,
pees iewj oj DeeOeeefjle oeJes Hej ueeiet mes kece nes) Hej ueeiet esCeer
efveOee&jCe yeQke kes kesJeue DeefveOee&efjle oeJes Hej ueeiet nesleer nw~ eefo en
oeJee meceHe esCeer DeLeJee meYeer ef< mes efJeMes<e oj DeeOeeefjle GOeej
mes Jejere nes SJeb peneB oj DeeOeeefjle oeJee ueIeg DeJeefOe oeefelJe neslee
nw, kees es[kej DeefveOee&efjle oeJes keer HeefjHekeJelee, oj DeeOeeefjle oeJes
keer HeefjHekeJelee kes yeeo ve Deeleer nes~
i.
the rating applicable to the specific debt (where the

rating maps into a risk weight lower than that which
applies to an unrated claim) is applied to the banks
un-assessed claim only if this claim ranks pari passu
or senior to the specific rated debt in all respects and
the maturity of the un-assessed claim is not later
than the maturity of the rated claim, except where the
rated claim is a short term obligation.
ii)
eefo efveie&cekelee& DeLeJee Skeue efveie&ce keer esCeer efveOee&efjle keer ieF& nes,
pees iewj efveOee&efjle oeJeeW Hej ueeiet keer peeleer nw, kes peesefKece Yeej kes ee
yejeyej nes DeLeJee Gelej nes, Jener otmejs He#e Hej iewj oj DeeOeeefjle
oeJes, Jener peesefKece Yeej kee efveOee&jCe efkeee peelee nw, pewmee efke oj
DeeOeeefjle $e+Ce peesefKece ceW ueeiet neslee nw, eefo meYeer ef< mes en oeJee
oj DeeOeeefjle $e+Ce peesefKece mes meceHe ee keefve<" esCeer kee nes~
ii.
if either the issuer or single issue has been assigned

a rating which maps into a risk weight equal to or
higher than that which applies to unrated claims, an
unrated claim on the same counterparty, is assigned
the same risk weight as is applicable to the rated
exposure, if this claim ranks pari passu or junior to
the rated exposure in all respects.
Ke: heerer yeQke mJeosMeer eryeerkes (meneeke kebHeveer)
ie:
B:
yeQke mJeosMeer eje keesF& yeee $e+Ce esCeer Spesvmeer Devegceesefole veneR keer ieF&
nw~
yeQke Dee@]He Fbef[ee (lebpeeefveeeb) efue. (meneeke kebheveer)
Bank Swadesi has not approved any External Credit

Rating Agency
C:

As per prevailing norms in the Country credit rating is not
required to be done by any external credit rating agency.
There is no credit rating agency operating in the Country.
osMe ceW ceewpetoe ceeveob[es kes Devegmeej keesF& Yeer yeee esef[ jseEie SpeWmeer eje
esef[ jseEie efkeee peevee Dehesef#ele veneR nw~ osMe keesF& Yeer esef[ jseEie
SpeWmeer eLeeuee ceW veneR nw~
cee$eelceke HekeerkejCe
b) For exposure amounts after risk
mitigation subject to the standardised
approach, amount of a banks
outstandings (rated and unrated) in
the following three major risk buckets
as well as those that are deducted;
Ke) ceevekeerke=le ef<keesCe kes DeOeerve peesefKece

kes kece nesves kes HeMeele $e+Ce peesefKece keer jeefMe
kes efueS yeQke keer yekeeee jeefMe (oj DeeOeeefjle
SJeb iewj oj DeeOeeefjle) efvecveefueefKele ye=nle #es$eeW
SJeb efpevekeer keewleer keer peeleer nw Gve #es$eeW; kee
cee$eelceke HekeerkejCe efkeee peelee nw~
181
The total credit exposure (excluding

market related off balance sheet items)
of the bank (subject to standardized
approach), are classified under major
risk buckets are as under: -
yeQke ceevekeerke=le ef<keesCe kes DeOeerve (yeepeej mes

mebye legueve He$e ceoeW kees es[kej) peesefKece #es$eeW
kes Debleie&le Jeieeake=le efkeee peelee nw, efvecveevegmeej
nw: 100% peesefKece Yeej mes kece
. 209859 kejes[
100% peesefKece Yeej
. 97538 kejes[
. 13976 kejes[
100% mes DeefOeke peesefKece Yeej
Metve
keewleer
Below 100% risk weight:
Rs. 209859 Crores
100% risk weight:
Rs. 97538 Crores
More than 100% risk weight:
Rs. 13976 Crores
Deducted
NIL
leeefuekee [erSHe-6
Table DF-6
$e+Ce peesefKece vetveerkejCe ceevekeerke=le ef<keesCe nsleg Hekeve
Credit risk mitigation: disclosures for standardised

approaches
iegCeelceke Hekeve
(ke) meeceeve iegCeelceke Hekeve DeeJeMekeleeDeesb ceW en Meeefceue nw:
(a) The general qualitative disclosure requirement with

respect to credit risk mitigation including:
mebHeeefMJe&ke cetueebkeve SJeb HeyebOeve nsleg veerefleeeB SJeb HeefeeeSb
yeQke eje efueS ieS mebHeeefMJe&ke kes HecegKe HekeejeW kee efJeJejCe
ieejber oeJee keeGbj Heeea kes HecegKe Hekeej Deewj Gvekeer $e+Ce Hee$elee
SJeb
efueS ieS vetveerkejCe kes Yeerlej (yeepeej DeLeJee $e+Ce) peesefKece

keWerkejCe kes yeejs ceW metevee
policies and processes for collateral valuation and

management;
a description of the main types of collateral taken by

the bank;
the main types of guarantor counterparty and their

creditworthiness; and
information about (market or credit) risk concentrations

within the mitigation taken
ke: yeQke ]Dee@He Fbef[ee
A:
BANK OF INDIA
1.
1.
Credit Risk Mitigation is a proactive management tool

designed to enhance revenue growth, both in good and
bad times, while protecting an entitys earnings from
loss. Banks employ various methods and techniques to
reduce the impact of the credit risks they are exposed
to in their daily operations. Such a process is termed as
credit risk mitigation and some of the credit risk mitigation
techniques are permitted to be used by the supervisor for
reducing the capital charge after adjustment for value,
currency mismatch and maturity mismatch. The Credit
Risk Mitigants (CRM) recognized under the New Capital
Adequacy Framework (Basel II) are as follows:
$e+Ce peesefKece vetveerkejCe Ske HeyebOeve kee Devegketue meeOeve nw, pees Des SJeb
yegjs oesveeW mecee ceW jepemJe Je=ef nsleg leweej efkeee ieee nw Deewj pees neefve mes
kebHeveer keer HeeefHle kee j#eCe kejlee nw~ yeQke Gmekes owefveke HeefjeeueveeW ceW Deeves
Jeeues $e+Ce peesefKece kes HeYeeJeeW kees kece kejves kes efueS efJeefYeVe Heefle Deewj
lekeveerke DeHeveelee nw Ssmeer Heefeee kees $e+Ce peesefKece vetveerkejCe kee veece
efoee ieee nw Deewj $e+Ce peesefKece vetveerkejCe kes keg lekeveerke kees Hee&Jes#ekeeW
eje cetue, cege Demeblegueve Deewj HeefjHekeJelee Demeblegueve kes efueS meceeeespeve
kes HeMeele Hetbpeer HeYeej keewleer kejves nsleg GHeeesie kejves keer Devegceefle oer ieF&
nQ~ veeer Hetbpeer Heee&Hlelee esceJeHe& (yeemesue ~~) kes Debleie&le Heneeves ieS efJeefYeVe
$e+Ce peesefKece HeMeeceke (meerDeejSce) efvecveevegmeej nw:
(1) Collateralised transactions
(1) mebHeeefMJe&ke=le mebJeJenej
(2) On-balance-sheet-netting
(2) Dee@ve - yewuevme Meer vesefbie
(3) Guarantees
(3) ieejbefeeB
2.
2.
Hee$e efJeeere mebHeeefMJe&ke

ceeveke DeefYeiece kes Debleie&le meYeer mebHeeefMJe&keeW kees $e+Ce peesefKece HeMeeceke kes
He ceW mJeerkeeje veneR ieee nw~ efvecveefueefKele efJeeere mebHeeefMJe&ke kees mJeerkeej
efkeee ieee nw:
i.
vekeoer SJeb peceejeefMeeeB efJeosMeer cege keer peceejeefMeeeW meefnle
182
Eligible financial collateral:

All collaterals are not recognised as credit risk mitigants
under the Standardised Approach. The following are the
financial collaterals recognised
i.
Cash and Deposits including deposits in foreign

currency.
ii.
mJeCe& 99.99% Meglee Jeeues yeWeceeke& meefnle
ii.
Gold: benchmarked to 99.99% purity.
iii.
keW Deewj jepe mejkeejeW eje peejer HeefleYetefleeeB
iii.
Securities issued by Central and State Governments
iv.
efkemeeve efJekeeme He$e Deewj je<êre yeele HeceeCeHe$e
iv.
Kisan Vikas Patra and National Savings Certificates
v.
peerJeve yeercee Hee@efueefmeeeB
v.
Life insurance policies
vi.
Debt securities -Rated subject to conditions.
vi.
$e+Ce HeefleYetefleeeB-iewj esCeerke=le Melees kes DeOeOeerve
vii. Debt securities not rated issued by banks subject to

conditions
$e+Ce HeefleYetefleeeB-iewj esCeerke=le, yeQkeeW eje peejer, Melees kes

DeOeOeerve
viii. cetegDeue Heb[eW keer etefve Melees kes DeOeOeerve
vii.
viii. Units of mutual funds subject to conditions

There are certain additional standards for availing
capital relief for collateralized transactions, which have
direct bearing on the management of collaterals, and
these aspects are taken into account during Collateral
Management.
mebHeeefMJe&ke mebJeJenejeW kes efueS Hetbpeer meneelee GHeueyOe kejves nsleg keefleHee
Deefleefje ceeveob[ nQ, pees mebHeeefMJe&ke kes HeyebOeve Hej Hele#e Jenve nw Deewj
mebHeeefMJe&ke HeyebOeve kes oewjeve Fme Henuet kee Oeeve jKee peeS~
3.
legueve He$e vesefbie Hej
3.
Dee@ve yewueWme Meer vesefbie kees $e+CeeW/DeefieceeW (SkemeHeespej kes He ceW ceeves ieS)
Deewj peceejeefMeeeW (mebHeeefMJe&ke kes He ceW) leke meerefcele jKee peeS, peneB Hej
omleeJespees meyetleeW meefnle efJeefMe< ienCeeefOekeej meefnle yeQke kees keevetveer
HeJele&veere vesefbie JeJemLee nes, Deewj efpemekee ves DeeOeej Hej HeyebOeve efkeee
peelee nes~
4.
4.
ieejbefeeB
(i)
Meemeke, Meemekeere mebmLee (yeerDeeF&Sme, DeeFSceSHe, etjesefHeeve

mesvûe yeQke Deewj etjesefHeeve mecegoee kes meeLe-meeLe keefleHee efJeefveefo&<
Sce[eryeer, F&meerpeermeer Deewj meerpeererSmeSceF&), yeQke Deewj keeGbj Heeea
mes Deve efvecve peesefKece Yeej meefnle HeeLeefceke JeeHeejer;
(ii)
SS DeLeJee Gmemes yesnlej esCeer keer Deve mebmLeeSb
yeQke keer HeefjYeeef<ele mebHeeefMJe&ke HeyebOeve veerefle nw pees mebHeeefMJe&ke kes meJees&ece
GHeeesie kees megefveefMele kejves kes efueS efveebef$ele mebjevee Heoeve kejleer nw. en
GOeej ceW Debleefve&efnle $e+Ce peesefKece kes vetveerkejCe kee HecegKe Ieke nw. yeQke
cetle& Deewj Decetle& oesveeW Hekeej keer HeefleYetefleeeB mJeerkeej kejlee nw~ cetle&
HeefleYetefleeeB ee lees Yeewefleke mJeHe keer nesleer nw DeLeJee Deve meeceieer HeeHe
ceW pewmes efke vekeo ceeefpe&ve, yeQke kes Heeme peceejeefMeeeB, mJeCe& DeLeJee Deve
cetueJeeve Oeeleg, Meseme&, SveSmemeer/kesJeerHeer/peerJeve yeercee Hee@efueefmeeeB Decetle&
HeefleYetefleeeB nQ yeQke ieejbefeeB/ meeKe He$e, yener $e+Ce, egkeewleer DeeMJeemeve He$e,
vekeejelceke Hegveie&nCeeefOekeej He$e, DeHebpeerke=le HeYeej Fleeefo. GOeej efoS ieS
Oeve nsleg HeefleYetefle HeeHle kejves kes meeceeve lejerkes nQ yebOeke, efiejJeer,
ef<yebOeke Deewj Hegveie&nCeeefOekeej He$e. yeQke $e+Ce SkemeHeespej mes me=efpele keer
ieF& mebHeefe Hej HeLece HeYeej/DeLeJee meceHe DeeOeej Hej meeceeve efveece kes
Devegmeej yeQke kee HeYeej ope& efkeee peeS.
On-balance-sheet-netting
On-balance sheet netting is confined to loans/advances
(treated as exposure) and deposits (treated as collateral),
where Bank has legally enforceable netting arrangements,
involving specific lien with proof of documentation and
which are managed on a net basis.
Guarantees
Where guarantees are direct, explicit, irrevocable and
unconditional, bank takes account of such credit protection
in calculating capital requirements. The range of eligible
guarantors/ counter guarantors includes:
peneB Hele#e, efveOee&efjle, DeefJekeuHeer Deewj efyevee Mele& ieejbefeeB nes, yeQke HetBpeer
DeeJeMekeleeDeesb keer ieCevee kejves nsleg Ssmes $e+Ce mebj#eCe kees ceeve mekelee nw.
Hee$e ieejberoeleeDeesb/keeGbj ieejberoeleeDeesb keer esCeer ceW es Meeefceue nw.
5.
5.
meeceevele peye Yeer GHeueyOe nes/Devegcele nesves Hej ieejber kee Deeien efkeee
peeS
183
(i)
Sovereigns, sovereign entities (including BIS, IMF,

European Central Bank and European Community
as well as certain specified MDBs, ECGC and
CGTSME), banks and primary dealers with a lower
risk weight than the counterparty;
(ii)
Other entities rated AA or better.
The Bank has a well-defined Collateral Management

policy, which provides the controlling framework to ensure
collateral is used optimally. This is a key component in
mitigating the credit risks inherent in lending .The Bank
accepts both tangible and intangible securities. Tangible
Securities are either in physical form or such other material
form like cash margin, Deposits with Banks, Gold or such
other precious metals, Shares NSC/KVP/Life Insurance
Policies. The intangible securities are Bank Guarantees
/ Letters of Credit, book debts, Letter of Comfort, Letter
of Negative Lien, Unregistered Charge etc. The common
ways for obtaining security for moneys lent are - Mortgage,
Pledge, Hypothecation and lien The assets created out of
the banks credit exposure are as a general rule charged
to the bank by way of first charge /or on paripassu basis.
Guarantees are normally
available/permissible
insisted
upon
whenever
ieejber kes HecegKe Hekeej nQ:-
The main types of guarantors are: -
6.
i)
keW/jepe mejkeej Deewj [erDeeF&meerpeermeer, meerpeererSceSmeF& Deewj

F&meerpeermeer pewmeer keW mejkeej eje Heeeeseqpele SpesefvmeeeB
ii)
keejHeesjsme kes HeJele&ke / HecegKe mJeeceer
iii)
JeefeeeW kes ceeceues ceW efjMlesoejeW keer Jeefeiele ieejber
ii)
iii)
6.
mebHeeefMJe&ke HeyebOeve kes efJeefYeVe Henuet Fme Hekeej nQ

mebHeeefMJe&ke kees mJeerkeej kejves nsleg vetvelece Melex: mebHeeefMJe&ke kees JewOe Deewj
HeJele&veere yeveeves kes efueS yeQke en megefveefMele kejlee nw efke mebHeeefMJe&ke kes
He ceW mJeerkeej keer ieF& DeeefmleeeB efyeeer eesie keevetveer HeJele&veere Deewj
DeeJeMekelee He[ves Hej Gmekees efveeb$eCe ceW efueee pee mekes~ en Yeer megefveefMele
efkeee peeS efke Deeefmle kee yeepeej cetue menpe efveOee&jCe eesie nes DeLeJee
Gmes Gefele He mes mLeeefHele Deewj meleeefHele efkeee pee mekes~ Deebleefjke
efveeb$eCe kes GsMe mes mebHeeefMJe&ke kes He ceW mJeerkeee& DeeefmleeeW kes Hekeej
Deewj HeeLeefceke HeefleYetefle kes He ceW ueer peeves Jeeueer Fve Heleske DeeefmleeeW kes
cetue DevegHeele kes DeefOekelece $e+Ce keer meteer yeQke kes Heeme nw~ mebHeeefMJe&ke uesles
mecee yeQke meebefJeefOeke yeeOeleeDeesb kee Yeer Oeeve jKelee nw~
Ke) mebHeeefMJe&ke keer JewOelee

i)
HeJele&veerelee;
yeQke megefveefMele kejlee nw efke mebHeeefMJe&ke kes meceLe&ve ceW $e+Ce
omleeJespeerkejCe meYeer mebyebefOele #es$eeefOekeejeW ceW keevetveer He mes
HeJele&veere nes Deewj GOeejkelee& keer yeeOeleeDeesb kees efJecegefe nsleg efveyee&Oe
He mes mebHeeefMJe&ke kees ueeiet kejves nsleg yeQke kees DeefOekeej oslee nes~
ii) nke Deewj mJeeefcelJe;
yeQke ncesMee mebHeeefMJe&ke kes He ceW Deeefmle kee mJeerkeej kejves mes HetJe&
Gmekes DeeefmlelJe leLee mJeeefcelJe kee meleeHeve kejlee nw Deewj megefveefMele
kejlee nw~ efke efkemeer Deve He#e kee keefLele mebHeeefMJe&ke Hej keesF& HetJe&
oeJee veneR nw. $e+Ce megefJeOee kes [ê@ [eGve mes HetJe& ner yeQke mebHeeefMJe&ke kes
efveeb$eCe kees megjef#ele kejlee nw~ $e+Ce peesefKece kes HeyebOeve kes
mejueerkejCe kes efueS Meer<e& HeyebOeve kees mebHeeefMJe&ke Hej metevee DeeJeefOeke
He mes oer peeleer nw~ mebHeeefMJe&ke Hej lelHejlee mes HeYeej, peneB Yeer ueeiet
nw, Hebpeerke=le efkeS peeles nQ~
ie)
Ie)
i)
Central/State Government and Central Government

sponsored agencies like DICGC, CGTMSE, and
ECGC.
Promoters/Major owners of corporates.
Individual Guarantees of relatives in case of
individuals
The various aspects of collateral management are Minimum conditions for the acceptance of collateral: For
collateral to be valid and enforceable the bank ensures
that the assets accepted as collateral are marketable,
legally enforceable and can be taken control of if
necessary .It is also ensured that the market value of
the asset is readily determinable or can be reasonably
established and verified. For internal control purposes, the
bank has a list of types of assets acceptable as collateral
and the maximum loan to value ratio for each of these
assets taken as primary security. The bank also takes into
account statutory restriction while taking collaterals.
b)
Validity of collateral;
i)
Enforceability;
Bank ensures that credit documentation supporting
the collateral, is legally enforceable in all relevant
jurisdictions and empowers the Bank to apply
the collateral freely to discharge the borrowers
obligations.
ii)
Title and ownership;

Bank always verifies the existence and ownership
of the assets being received as collateral before
acceptance and ensures that there is no prior claim
by any other party on the said collateral. Bank
secures its control of the collateral prior to the draw
down of credit facilities. Information on collaterals is
provided to Top Management periodically to facilitate
management of credit risk. Charges on collaterals
are promptly registered with the relevant authorities
wherever applicable.
cetue Devegheele mes $e+Ce;

yeQke ves eeLeefceke eefleYetefle kes he ceW mJeerkeej keer peeves Jeeueer ecegKe DeefmleeeW
kes efueS cetue Devegheele (ceeefpe&ve) mes DeefOekelece $e+Ce efveOee&efjle efkeee nw~ Ssmes
Devegheele Deeefmle keer mebyebefOele peesefKece kes Deevegheeefleke nesles nQ Deewj mebheeefe&ke
keer Jemetueer kes mecee nesvesJeeueer mebYeeJe neefve kes efJe heee&hle eeflejesOe
eoeve kejles nQ~
c)
cetueebkeve;
d)
Loan-to-value ratios;
Bank has specified the maximum loan-to-value ratio
(margin) for major types of asset to be accepted as
primary security. Such ratios are commensurate with the
relative risk of the assets and should be able to provide an
adequate buffer against potential losses in realising the
collateral
yeQke kes Skemeheespej nsleg mJeerkeej keer ieF& mebheefe cetueebkeve kes efueS yeQke kes
yees[& eje Devegceesefole veerefle nw, efpemeceW cetueebkeve kee DeeOeej, cetueebkeve keer
Den&lee Deewj hegvecet&ueebkeve keer yeejbyeejlee yeQke ceW Devegheeueve nsleg efveOee&efjle keer
ieF& nw~
184
Valuation;
Bank has a Board approved policy in place for valuation
of properties accepted for banks exposures, where
Basis of valuation, Qualification of Valuer and Frequency
of revaluation are laid down for compliance across the
bank.

[)
(e) Safe keeping of collateral and control to their access;
mebHeeefMJe&ke kees megjef#ele jKevee leLee GmeceW HengBe kee efveeb$eCe;
Authority and responsibility has been delegated to relevant

individuals and departments for approving the acceptance,
monitoring or safe custody of collaterals
mebHeeefMJe&ke kes mJeerkeejves, efveiejeveer leLee megjef#ele DeefYej#ee kes Devegceesove kee
HeeefOekeej Deewj GllejoeefelJe mebyebeOf ele JeefeeeW Deewj efJeYeeieeW kees efoee ieee nw~
e)
Deefleefjkele/mebHeeefMJe&ke kes DevegjesOe keer keee&efJeefOe kee mHe< omleeJespeerkejCe

efkeee ieee nw~
(f)
yeercee;
meYeer Hee$e mebHeeefMJe&ke, efpevns efJeMes<e He mes t oer ieF& nw GvnW es[kej,
mebyebefOele peesefKece nsleg yeercee eje mebjef#ele nQ Deewj Fmekes efueS efJemle=le
efoMeeefveoxMe leweej efkeS ieS nQ~
(g) Insurance;
pe) mebHeeefMJe&ke keer efyeeer;
All eligible collaterals except those specially exempted

are covered by insurance for relevant risks and detailed
guidelines for the same are in place
(h) Sale of collateral;
yeQke kes mebHeeefMJe&ke DeLeJee $e+Ce peesefKece MeecekeeW keer HecegKe peesefKece efeblee
veneR nw~
Ke: heerer yeQke mJeosMeer eryeerkes (meneeke kebHeveer)
The Bank has clear and robust procedure for the timely
liquidation of collateral.
The Bank has no major risk concentrations of collaterals
or credit risk mitigants.
B:
C:
yeQke Dee@]He Fbef[ee (lebpeeefveee) efue. (meneeke kebHeveer)

Bank Swadesi has policy and processes for collateral
valuation, based on Bank of Indonesia Regulation and
national discretions for mortgage loan. Independent
appraisal is made if the value of collateral is above USD
200,000.Liquidation value is calculated based on type of
collateral. Collateral value is reviewed every year. The
main type of collateral taken is Land & Buildings. Generally
personal or third party guarantee is not taken. Sectoral
caps in lending are in place to take care of concentrations.
The Bank has no major risk concentrations of collaterals
or credit risk mitigants.
mebHeeefMJe&ke cetueebkeve nsleg yeQke mJeosMeer keer veerefle SJeb keee& efJeefOe nw pees yeQke
Dee@]He Fb[esvesefMeee efJeefveeceve Deewj yebOeke $e+Ce nsleg je<êre efJeJeske Hej
DeeOeeefjle nw~ eefo mebHeeefMJe&ke kee cetue etSme [euej 200,000 mes DeefOeke
nw lees mJeleb$e cetueebkeve efkeee peelee nw~ mebHeeefMJe&ke kes mJeHe Hej DeeOeeefjle
HeefjmeceeHeve cetue keer meceer#ee keer peeleer nw~ Yetefce SJeb YeJeve kes He ceW HecegKe
He mes mebHeeefMJe&ke mJeerkeej efkeee peelee nw~ meeceevelee Jeefeiele SJeb Deve
He#e ieejber veneR ueer peeleer~ keWerkejCe nsleg GOeej osves keer #es$eere meercee
efveefOee&jle keer peeleer nw~ yeQke kees mebHeeefMJe&ke DeLeJee $e+Ce peesefKece MeecekeeW
keer HecegKe peesefKece keer efeblee veneR nw~
yeQke kes mJeeb keer ceereeoer peceejeefMe jmeeroeW; Deeue mebHeefe Hej efJeefOeke
yebOeke kebHeveer keer eue mebHeefe Hej ef< HeyebOeke HeYeej Mesej Fleeefo kees
efiejJeer jKekej mebHeeefMJe&ke HeeHle efkeee peeS~ efveeeceke keer DeeJeMekeleeDeesb
kes Devegmeej Skeue GOeejkelee&/mecetn kees Heoeve efkeS peeves Jeeues DeefOekelece
SkemeHeespej efvecveevegmeej nw~
mebHeeefMJe&ke efmLeefle
Additional / Replacement of collateral;

Procedures for requesting additional collateral are clearly
documented
mebHeeefMJe&ke kes mecee Hej HeefjmeceeHeve kes efueS yeQke keer megmHe< Deewj meKle
keee&efJeefOe nw~
ie:
Bank of India (Tanzania) Ltd. (Subsidiary)

The collaterals is obtained in the form of Banks own Term
Deposit receipts, Legal Mortgage over
Immovable properties, Hypothecation charge over
movable assets of the company, Pledge of shares etc. As
per regulatory requirements maximum exposure limits on
single borrower/group are as detailed under :
Collateral position
meercee (keesj HetBpeer

kes % kes He ceW)
1) Secured by collateral the value of which is

at least
1) mebHeeefMJe&ke eje HeefleYetefle efpemekee cetue kece mes

kece nes
a) 125% of the credit accommodation

secured by it (fully secured)
ke) Gmekes eje HeefleYetle $e+Ce efveYeeJe kes 125% (HetCe&le:

HeefleYetle)
25%
Ke) mebHeeefMJe&ke eje HeefleYetle efpemekee cetue Gmekes eje

HeefleYetle $e+Ce efveYeeJe kes 125% mes kece nw (DeebefMeke
He mes HeefleYetle)
10%
ie) DeHeefleYetle
5%
limit (as % of
core capital)
25%
b) Secured by collateral the value of which is

less than 125%
Of the credit accommodation secured by
it (partly secured)
c) Unsecured
185
10%
5%
cee$eelceke Hekeve :
(Ke) ceeveke ef<keesCe kes Debleie&le Heke $e+Ce peesefKece
mebefJeYeeie kes efueS kegue $e+Ce peesefKece
efvecveefueefKele eje megjef#ele nw~ Hee$e efJelleere
mebHeeefMJe&ke; ceeefpe&ve (nsej ke) ueeiet kejves kes
yeeo~
(ie) ceeveke ef<keesCe kes Debleie&le Heke $e+Ce peesefKece
mebefJeYeeie kes efueS kegue $e+Ce peesefKece
efvecveefueefKele eje megjef#ele nw~ ieejber/esef[
JeglheVe (peye keYeer DeejyeerDeeF& eje efJeMes<e he
mes Devegceefle oer ieF& nw~)
(b) For each separately disclosed credit
risk portfolio the total exposure (after,
where applicable, on or off balance
sheet netting) that is covered by
eligible financial collateral: after the
application of haircuts.
Rs. 66220 Crores
.66220 kejes[
(c) For each separately disclosed

portfolio the total exposure (after,
where applicable, on or off balance
sheet netting) that is covered
by guarantees/credit derivatives
(whenever specifically permitted by
RBI)
Rs. 5356 Crores
.5356 kejes[
leeefuekee [erSHe-7
Table DF-7
HeefleYeteflekejCe : ceevekeerke=le ef<keesCe nsleg Hekeve
Securitisation: disclosure for standardised approach
eLee efoveebke 31.03.2010 yeQke kee keesF& eefleYeteflekejCe Skemeheespej veneR Lee~
The Bank has no Securitization Exposure as on 31.03.2010.
leeefuekee [erSHe-8
Table DF-8
uesve-osve yener ceW yeepeej peesefKece
Market risk in trading book
iegCeelceke Hekeve :
(ke) ceeveke ef<keesCe ceW Meeefceue Hees&HeesefueeeW kees Meeefceue kejles ngS yeepeej
peesefKece nsleg meeceeve iegCeelceke Hekeve DeeJeMekelee
(a) The general qualitative disclosure requirement for market

risk including the portfolios covered by the standardised
approach.
S:
A:

uesve-osve yener ceW yeQke efveJesMeeW kes uesve-osve nsleg Oeeefjle SJeb efyeeer nsleg GHeueyOe
Hees&HeesefueeeW kees Oeeefjle kejlee nw~ Deve DeeefmleeeW- DeLee&le HeefjHekeJelee
Hees&HeesefueeeW Deewj DeefieceeW kees Oeeefjle efveJesMe kes Debleie&le efveJesMeeW kees yeQefkebie
yener kes He ceW ceevee peelee nw~ veeres yeepeej peesefKece HeyebOeve Heeespeve SJeb
veerefleeeW kee mebef#eHle yeesje efoee ieee~
(i)
keee&veerefleeeB SJeb HeefeeeSb :
BANK OF INDIA
In Trading book the Bank holds Held for Trading (HFT)
and Available for Sale (AFS) portfolios of investments.
The rest of the assets i.e. Investments under Held to
Maturity portfolio and advances - are treated as Banking
Book. Given below is brief description of the Market Risk
Management objectives and policies.
(i)
yeepeej peesefKece HeyebOeve kes Debleie&le lejuelee peesefKece, yeepe oj peesefKece,

efJeosMeer efJevecee peesefKece SJeb FefkeJeer keercele peesefKece keer efveiejeveer keer peeleer
nw~ yeQke Jele&ceeve ceW efpebHle (keceeef[er) ceW uesve-osve veneR kej jne nw~
lejuelee peesefKece
Strategies and Processes:

Under Market Risk Management, Liquidity Risk, Interest
Rate Risk, Foreign Exchange Risk, and Equity Price
risk are monitored. Bank is not currently trading in
commodities.
lejuelee peesefKece keer efveiejeveer kes efueS iewHe efJeMues<eCe kee Heeef#eke DeeOeej Hej
DevegHeeueve efkeee peelee nw~ mebeceer iewHe mes mebeeer DeeGHeuees kee HeefleMele
efvekeeueves kes efueS Het[Wefmeeue meercee kee GHeeesie efkeee peelee nw~ 28 efoveeW
leke kes DeuHeeJeefOe yekes kes efueS Yeejleere efj]peJe& yeQke kes efveoxMeeW kes
DeOeOeerve efveiejeveer keer peeleer nw~ Fmekes Deefleefjkele Het[Wefmeeue meerceeSb
yeepeej GOeej kes efueS keece kejleer nw owefveke SJeb Deewmele kee@ue GOeej, Deeblej
yeQke oseleeSb, Kejeroer ieeer veerefOeeeb Deeefo~
Liquidity Risk
TBes cetue keer Ske cegMle peceejeefMeeeW keer efveiejeveer meeHleeefnke DeeOeej Hej
keer peeleer nw~ DeuHeeJeefOe [eeveeefceke lejuelee efJeJejCeer lejuelee efmLeefle kee
High value bulk deposits are monitored on a weekly basis.

Short-term dynamic liquidity statement is prepared on
186
Gap analysis is followed for monitoring Liquidity risk on

a fortnightly basis. Prudential limit - for percentage of
cumulative gap to cumulative outflow - based on Reserve
Bank of India guidelines for the short-term buckets up to 28
days is monitored. Besides, prudential limits are in place
for market borrowing Daily and average call borrowing
Inter Bank Liabilities, Purchased funds etc.
a fortnightly basis to assess the liquidity position, which

takes into account the business growth. A contingency
funding plan is in place to meet the emergencies. The
plan is tested on a quarterly basis. Stress Testing is also
done on a quarterly basis to assess possible loss to Bank
if there is any liquidity crisis and if funds are to be raised
from the market to meet the contingencies.
Deekeueve kejves kes efueS Heeef#eke DeeOeej Hej leweej keer peeleer nw pees JeJemeee
Je=ef kees Oeeve ceW jKekej eueleer nw~ Ske Deekemceke efveefOe eespevee leelkeeefueke
DeeJeMekeleeDeesb kees Hetje kejves kes efueS leweej keer ieeer nw~ eespevee kee efleceener
DeeOeej Hej Hejer#eCe efkeee peelee nw~ yeQke kees mebYeeefJele vegkemeeve kee Deekeueve
kejves kes efueS efleceener DeeOeej Hej m^sme Hejer#eCe Yeer efkeee peelee nw~ en
Ssmeer efmLeefle ceW peye keesF& lejuelee mebyebOeer lekeueerHe nes Deewj eefo efveefOeeeb
DeekeefmcekeleeDeesb kees Hetje kejves kes efueS yeepeej mes G"eF& peeveer neW~
Interest Rate Risk
yeepe oj peesefKece
efHeues 12 ceen kes oewjeve SJeb Deieues efJelleere Je<e& leke yeQke keer efveJeue yeepe
Deee Hej HeYeeJe kee Deekeueve kejves kes efueS iesHe efJeMues<eCe GHeeesie ceW efueee
peelee nw~ yeQke DeJeefOe iesHe efJeMues<eCe kees Yeer GHeeesie ceW ueslee nw~ oseleeDeesb
keer DeJeefOe kes efueS Het[Wefmeeue meerceeSb efveele keer ieeer nw~ yeQke kes efveJesMe
Hees&HeesefueeeW keer DeJeefOe DeeOeej Hej efveiejeveer keer peeleer nw~
Gap analysis is used to assess the impact on the Net

Interest Income of the bank for the next 12 months and till
the next financial year. The Bank also uses duration gap
analysis. Prudential limits have been fixed for duration of
liabilities. Banks investments portfolio is monitored on
basis of duration analysis.
SmeSueDeej SJeb iewj SmeSueDeej (osMeere) Het[Wefmeeue meerceeDeesb kes Debleie&le

efoveebefkele HeefleYetefle kes efueS JeerSDeej Heefle DeHeveeeer peeleer nw~ JeerSDeej kes
efueS en efveele keer ieeer nw SJeb owefveke DeeOeej Hej efveiejeveer keer pee jner nw
SJeb Ge HeyebOeve kees yeleeee pee jne nw~ efoveebefkele HeefleYetefleeeW ceW efJeosMeer
efveJesMe meeceeveleee nwpe efkeS peeles nQ SJeb yeepe oj peesefKece efvecvelece
nw~
VaR methodology is followed for dated securities under

SLR and Non SLR (domestic) Prudential limits for VaR
have been fixed and daily monitoring is being done and
reported to Top Management. Foreign investments in
dated securities are normally hedged and the interest rate
risk is minimal.
Stress Testing is done to assess the impact on Economic
Value of Equity by infusing a shock of change in market
rate by 200 basis points.
FefkeJeer kes DeeefLe&ke cetue Hej HeYeeJe kee Deekeueve 200 yesmesme HeeF eje
yeepeej oj ceW HeefjJele&ve kee mee@ke ueieekej efkeee peelee nw~
Foreign Exchange Risk
efJeosMeer efJeefvecee peesefKece
(ii)
yeQke kes efJeefYevve cegeDeesb ceW efJeosMeer efJeefvecee SkemeHeespej kes efueS DeefOekelece
[sueeF SJeb DeesJejveeF SkemeHeespej efveece efkeee nw~ Fmekes DeueeJee,
vegkemeeve jeske meercee, ueeYe meercee SJeb Skeue JeJenej meerceeSb [eruejeW kes
Heesjskeme HeefjeueveeW Hej efveiejeveer jKeves kes efueS yeveeeer ieeer nQ~
The Bank has fixed maximum daylight and overnight

exposure for foreign exchange exposure in various
currencies. Also, stop loss limit, take profit limit and single
deal limits are in place for monitoring the forex operations
of the dealers.
ves DeesHeve HeespeerMeve nsleg Het[Wefmeeue meercee efveece kejkes [sefjJesefJe Hej HeerJeer
Je kesHe jKee peelee nw~
Derivative transactions are monitored by fixing prudential

limit for net open position and a cap for PV01 on the
outstanding derivatives.
FefkeJeer keercele peesefKece
Equity Price Risk
yeQke keer mJeosMeer efveJesMe veerefle kes FefkeJeer [eruejeW kes efueS vegkemeeve jeske
meerceeSb veerele keer nQ~ Gelece HeyebOeve kees owefveke DeeOeej Hej mebJeJenejeW
SJeb ueeYe keer efjHeese\ie keer peeleer nw~
The banks domestic investment policy has fixed stop loss

limits for equity dealers. Daily reporting to Top Management
on the transactions and profit is done.
(ii) Structure and Organisation of Market Risk Management
function:
yeepeej peesefKece HeyebOeve keee& kee {eBee SJeb mebie"ve:

peesefKece HeyebOeve yees[& mebeeefuele keee& nw leerve mlejeW Hej meHees& efkeee peelee
nw~ osKeYeeue kejves SJeb efveoxMe peejer kejves kes efueS yees[& keer peesefKece HeyebOeve
meefceefle, peneB keneR DeeJeMeke nes/peesefKece HeyebOeve veerefleeeb Deeefo Devegceesefole
kejves kes efueS Deeefmle oselee HeyebOeve meefceefle pees veerefle efJe<eeeW Hej efJeeej
kejleer nw SJeb peesefKece HeyebOeve ke#e kes meeLe peceerveer mlej Hej meHees& Heoeve
kejleer nw~ Deeefmle oselee HeyebOeve meefceefleeeb efJeosMeer kesveW ceW Yeer Heefjeeueve
ceW nw~
187
Risk Management is a Board driven function supported by

three levels-. Risk Management Committee of the Board
for overseeing and issuing directions, wherever necessary
/ approving Risk Management Policies etc., Asset Liability
Management Committee (ALCO) who consider policy
issues and with Risk Management Cell providing support at
the ground level. Asset Liability Management Committees
are operational at foreign centres also.

(iii)
peesefKece efjHeesef&bie kee mkeesHe SJeb Heke=efle Deewj/DeLeJee ceeHeebkeve HeCeeueer
(iii) Scope and nature of risk reporting and / or

measurement systems:
mJeosMeer keejesyeej kes mebyebOe yeepeej peesefKece kee HeyebOeve kejves kes efueS
Yeejleere efj]peJe& yeQke eje efveefOee&jle efoMeeefveoxMeeW kee Heeueve efkeee peelee
nw~ pewmes efke ceeefmeke DeeOeej Hej yeepe oj mebJesoveMeeruelee efJeJejCe leweej
efkeee peevee owefveke DeeOeej Hej uesve-osve yener ceW efveJesMeeW kee DeJeefOe
efJeMues<eCe-owefveke DeeOeej Hej JeerSDeej uesve-osve yener efveJesMe F&efkeJeer
Hees&HeesefueeeW kees es[kej-efleceener DeeOeej Hej lejuelee peesefKece/yeepeej
peesefKece kes efueS m^sme Hejer#eCe kejvee, mJeosMeer legueve He$e kee DeJeefOe
efJeMues<eCe Deewj FefkeJeer kes DeeefLe&ke cetue Hej efleceener DeeOeej Hej HeYeeJe Hej
meceer#ee keer peeleer nw Deewj Deukees eje keeHees&js mlej Hej efleceener DeeOeej
Hej meceer#ee keer peeleer nw~
(iv)
In respect of domestic business the guidelines stipulated

by RBI for managing Market Risk is followed such as
Preparation of Interest Rate Sensitivity statement on a
monthly basis Duration analysis of investments in the
Trading book on a daily basis VaR calculation of trading
book investments on a daily basis excepting the equity
portfolio conducting stress test for liquidity risk / market
risk on a quarterly basis. Duration analysis of domestic
balance sheet and impact on the Economic Value of
Equity on a quarterly basis. Interest Rate sensitivity is
reviewed on a monthly basis at the foreign centres and on
a quarterly basis by ALCO at the corporate level
yeepeej GOeej uesve-osve kes mebyebOe ceW Yeejleere efj]peJe& yeQke kes efoMeeveo&sMeeW kes
DevegHe lejuelee peesefKece keer efveiejeveer kes efueS efJeefYevve Het[WefmeSue GHeee
efkeS ieS nQ~ ceeefmeke DeeOeej Hej {ebeeiele lejuelee efJeJejCeer Heeef#eke DeeOeej
Hej leweej keer peeleer nw Deewj SSuemeerDeesb kees efjHees& keer peeleer nw~ Debleje&<êre
HeefjeeueveeW keer {ebeeiele lejuelee keeHees&js mlej Hej efleceener DeeOeej Hej keer
pee jner nw~
Various prudential measures have been put in respect

of market borrowing and lending in conformity with RBI
guidelines for monitoring liquidity risk. Structural Liquidity
statement is prepared on monthly basis and Short Term
Dynamic Liquidity statement on a fortnightly basis and
reported to ALCO. Structural liquidity of international
operations is being done on a quarterly basis at the
corporate level.
m^sme Hejer#eCe SJeb FefkeJeer kes DeeefLe&ke cetue Hej HeYeeJe Deukees kees efjHees&
efkeee peelee nw~ uesve-osve yener efmLeefle DeJeefOe SJeb yeerSDeej owefveke DeeOeej Hej
Gelece HeyebOeve kees efjHees& efkeee peelee nw~
The results of the Quarterly study on Stress Testing and

Impact on Economic Value of Equity is reported to ALCO.
Trading book position Duration and VaR is reported daily
to Top Management.
nwefpebie/DeLeJee peesefKece kece kejves kes efueS veerefleeeb :
(iv) Policies for hedging and / or mitigating risk.

Detailed policies are operational for Asset Liability
Management and Market Risk Management, which deal in
detail the various strategies and processes for monitoring
Market Risk.
Deeefmle oselee HeyebOeve SJeb yeepeej peesefKece HeyebOeve mes mebyebefOele efJemle=le
veerefleeeW kee keeee&vJeeve nes jne nw pees yeepeej peesefKece keer efveiejeveer kes
efueS efJeefYevve jCeveerefleeeW SJeb HeefeeeDeesb Hej efJemleej mes HekeeMe [eueleer nw~
yeer: heerer yeQke mJeosMeer eryeerkes (meneeke kebHeveer)
B:
The Market risk impact for the bank is negligible. Bank

Swadesi is exempted for Market Risk as its transaction is
below USD 2 Mn as per Regulations
yeQke kes efueS yeepeej peesefKece HeYeeJe veieCe nw, yeQke mJeosMeer kees yeepeej
peesefKece mes t oer ieeer nw keeeWefke Fmekes uesve-osve efJeefveeceve kes Devegmeej
2 efceefueeve, etSme [e@uej mes kece jnles nQ~
C:
meer: yeQke Dee@]He Fbef[ee lebpeeefveee efue. meneeke kebHeveer

i.
ii.
yeepeej peesefKece: yeepe oj, cege leLee FefkeJeer GlHeeo ceW Kegueer
efmLeefle mes yeepeej peesefKece GlHevve nesleer nw~ yees[& meercee efveefOee&jle
kejlee nw leLee pees mJeerkeej keer pee mekeleer nw, efveeefcele Deblejeue
Hej Gmekeer meceer#ee kejlee nw~ Fmekes Deefleefjkele owefveke DeeOeej Hej
SkemeHeespej keer efveiejeveer keer peeleer nw~
lejuelee peesefKece: DeesJejveeF pecee eeuet Keeles HeefjHekeJe peceejeefMeeeb,
$e+Ce DeenjCe Deewj ieejbefeeW mes GHeueyOe vekeo m$eesleeW mes owefveke ceebie
kes efueS leLee ceeefpe&ve Deewj Deve vekeo mecePeewleeW Hej ceebie mes yeQke kees
vekeo Deejef#ele jKevee He[lee nw~ Ssmes ceebie keer Hetefle& kejves kes efueS
HeefjHekeJe efveefOe kes GHeueyOe DebMe kes DeeOeej Hej yees[& ves Gvekes DevegYeJe Hej
188

i.
Market risk: Market risk arises from open positions

in interest rate, currency and equity products. The
board sets limits and reviews it at regular interval on
the risk that may be accepted. Further the exposure
is monitored on daily basis.
ii.
Liquidity risk: The bank is exposed to daily calls on

its available cash resources from overnight deposits,
current accounts, maturing deposits, loans drawn
and guarantees, from margin and other calls on
cash settlement. The board has set limit based
on their experience of the minimum proportion of
maturing funds available to meet such calls and on
the minimum level of inter-bank and other borrowing

facility that should be in place to cover withdrawals at
unexpected levels of demand.
meercee efveOee&efjle keer nw Deewj Deblej yeQke leLee Deve GOeej megefJeOee kes
vetvelece mlej Hej pees ceebie keer DeHesef#ele DeenjCe kees keJej kej mekes~
iii.
yeepe oj peesefKece- yeQke kees Gmekeer efJelleere efmLeefle leLee vekeoer

HeJeen Hej Heeefuele yeepeej yeepe oj ceW Glej e{eJe kes HeefjCeece kes
meeLe peg[er efJeefYevve peesefKeceeW kees G"evee He[lee nw~ yeQke kees pecee jeefMe
$e+Ce leLee yeepeej HeJe=efe kes HeefjJele&ve kes DevegHe ojeW kees HeefjJeefle&le
kejves kee efJeJeskeeefOekeej nw~ en GHeee yeepe oj peesefKece kees yeQke
SkemeHeespej vetvelece jKeles nw~
iv.
cege peesefKece yeQke kees efJeosMeer cege oj ceW HeefjJele&ve kes keejCe efJelleere
efueKele kes cetue ceW nesves Jeeues Gleej-e{eJe keer peesefKece G"eveer He[leer
nw~ yeQke efJeosMeer cege yeepeej ceW kesJeue efpeleveer DeeJeMeke cege keer
Kejeroer leLee efyeeer kes DeeOeej leke Meeefceue jnleer nw~ yeQke efJeosMeer
cege Jeeeoe yeepeej ceW Meeefceue veneR neslee nw Deewj Fme Hekeej peesefKece
meerefcele nes peeleer nw~
cee$eelceke Hekeve
yeer. efvecveefueefKele kes efueS Hetbpeer DeeJeMekelee
yeepeoj peesefKece
F&efkeJeer efmLeefle peesefKece SJeb
efJeosMeer efJeefvecee peesefKece
iii.
Interest rate risk: The bank is exposed to various

risks associated with the effect of fluctuation in
the prevailing levels of market interest rates on its
financial position and cash flow. The bank has the
discretion to change the rates on deposits, loans and
advances in line with changes in market trend. These
measures minimize the banks exposure to interest
rate risk.
iv.
Currency risk: The bank is exposed to the risk that

the value of a financial instrument will fluctuate
due to changes in foreign exchange rate. The bank
is involved in foreign currency market only to the
extent of buying and selling to the extent of required
currency. The bank is not involved in foreign currency
forward contracts and thus the risk is limited.
Quantitative disclosures
(b) The capital requirements for:
.896.88 kejes[
.414.43 kejes[
.14.67 kejes[
interest rate risk:
Rs. 896.88 Crores
equity position risk: and
Rs. 414.43 Crores
foreign exchange risk:
Rs. 14.67 Crores
leeefuekee [erSHe-9
Table DF-9
Heefjeeueveelceke peesefKece
Operational risk
iegCeelceke Hekeve
meeOeejCe iegCeelceke Hekeve DeHes#ee kes Deefleefjkele efpemekes efueS yeQke Den&lee
HeeHle nw Gme Heefjeeueve peesefKece Hetbpeer efveOee&jCe nsleg yeQke kee (kes) HemleeJe~
S:
In addition to the general qualitative disclosure requirement,

the approach (es) for operational risk capital assessment
for which the bank qualifies.
A:
BANK OF INDIA
yeQke keejesyeej keer efJeefYevve HeefleeeW kes lenle mecemle DeeefLe&ke GlHeeoeW,
HeefeeeDeesb Deewj HeCeeefueeeW kes Heefjeeueve peesefKece kee melele efveOee&jCe Deewj
DeefYeefveOee&jCe kejlee nw~ mecemle vees GlHeeo, ieefleefJeefOeeeB Deewj HeCeeefueeeB
Heefjeeueve peesefKece HeyebOeve meefceefle (meerDeesDeejSce) kes ceeOece mes
keeee&eqvJele nesleer nw~ Ge peesefKece, GvcegKe GlHeeo leLee keejesyeej Heefle
kee efveOee&jCe kejves Deewj Gmes kece kejves kes GHeee DeHeveeves nsleg ceener
DeeOeej Hej neefve mebyebOeer [ee kee efJeMues<eCe neslee nw~
efveosMekeeW keer peesefKece HeyebOeve meefceefle (Deejkee@ce) keer cebpetjer kes yeeo yees[&
Heefjeeueve peesefKece HeyebOeve Hej veerefleeeW mebyebOeer efveCe&e ueslee nw, Gmemes veeres
nw~ keee&Heeueke efveosMeke keer DeOe#elee ceW ieef"le meerDeesDeejSce, cegKe
peesefKece DeefOekeejer, Deejkee@ce kes efveosMeeW kees keeee&efvJele kejles nw Deewj
mJe-efveOee&jCe, HecegKe peesefKece mebkeslekeeW, keejesyeej Heefle kes Devegmeej
GlHeeoeW keer eespevee Deeefo Hej Heer[ ye@ke osles nw~ Deejkee@ce kees OeesKeeOe[er
efJeMues<eCe, neefve [ee efJeMues<eCe Deewj FbHe@ke eerkeJeWmeer efJeMues<eCe kes He
189
The Bank assesses and identifies operational risks inherent

in all the material products, processes and systems under
different Lines of Business on ongoing basis. All new
products, activities and systems are being routed through
Committee on Operational Risk Management (CORM).
The Loss Data analysis is done on half yearly basis to
assess the high-risk prone product and business lines and
adopt mitigating measures.
The Board after clearance by the Risk Management
Committee of Directors (RCom) decides on policies on
Operational Risk Management. Down below is the CORM
headed by Executive Director. The Chief Risk Officer
implements the directives of R.Com and overseas dayto-day Operational Risk Management. The committee of
Business Operational Risk Managers (BORM) and Risk
Management Specialists gives feedback on the Risk
and Self-assessment, Key Risk Indicators, mapping of
products to Business Lines, etc. Branch level KRIs are

tracked through Zonal office and Bank Level KRIs are
tracked through I & A Department H. O. on half yearly
basis.
ceW peesefKece efjHeese\ie DeeJeefOeke He mes keer peeleer nw~ Heefjeeueve peesefKece
kees yesefmeke Fbef[kesj De@Heese kes peefjS efveOee&efjle (keJeebefHeeF&) efkeee peelee
nw~ efveeeceke efjHeese\ie keer efJeMJemeveerelee leLee meceeesefelelee HeeeueeW Hej
Hejer#eCe efkeee nw~
Risk reporting in the form of Fraud Analysis, Loss Data

Analysis and Impact Frequency Analysis is done to
R.Com. Risk related reporting on Housekeeping matters,
Reconciliation etc. is done to CORM periodically. Fraud
and related reporting is done to Audit Committee of Board.
Operational Risk Capital Charge is quantified through
Basic Indicator Approach. The regulatory reporting is
tested on reliability and timeliness parameters.
yeQke peesefKece HeyebOeve ceW meJees&lke=< HeefleeeW kees DeHeveelee nw~ peesefKece
HeyebOeve mebyebOeer keee&, keejesyeej Heefjeeueve peesefKece HeyebOekeeW keer meefceefle
(yeerDeesDeejSme)leLee peesefKece HeyebOeve efJeMes<e%e leLee efvejer#eCe SJeb uesKee
Hejer#ee keee& kes "esme mecevJee mes neslee nw, pees peesefKece DeeOeeefjle uesKee
Hejer#ee kee Deeeespeve kejlee nw, Fmekes Deefleefjkele peesefKece kees kece efkeee
pee mekelee nw leLee efveeb$eke GHeee efkeS pee mekeles nQ~
Bank adopts best practices in Risk Management. Risk

Management function works in close coordination with
the committee of Business Operational Risk Managers
(BORM) and Operational Risk Management Specialists
and Inspection and Audit function who conduct Risk
Based Audit which also helps in putting in place additional
risk mitigation and control measures.
yeQke peesefKece eyebOeve keer meJeexlke= eefeee Deheveelee nw~ peesefKece eyebOeve
efJeYeeie keejesyeej heefjeeueve peesefKece eyebOekees keer meefceefle leLee heefjeeueveiele
peesefKece eyebOeve efJeMes<e%eeW kes vepeoerkeer meneesie mes keee& kejlee nw leLee
efveefj#eCe SJeb uesKee hejer#ee pees efke peesefKece DeeOeeefjle uesKee hejer#ee kee keee&
kejlee nw efpememes Deefleefje peesefKece kece kejves SJeb efveeb$eCe Gheee ceW
meneelee efceueleer nw~
B:

yeQke Heefjeeueve peesefKece HeyebOeve nsleg meJees&lke=< Heefle DeHeveelee nw, pewmes efke
[eter kee He=LekekejCe, HeefMe#eCe, efveefele Hemes DeefOekekeefLele keee&HeCeeueer
Deeefo~

Bank adopts best practices in operational risk management,
like segregation of duties, trainings, clear laid down
procedures etc
C:
meer: yeQke Dee@]He Fbef[ee (lebpeeefveee) efue. (meneeke kebHeveer)

efJelleere neefve SJeb kegue ueeiele HeYeeJeMeeruelee meefnle yeQke keer Heefle<"e Oetefceue
nesves mes yeeeJe kees meblegefuele kejves Deewj efveeb$eCe keej&JeeF& pees Henue SJeb
jeveelcekelee kees HeefleJebefele kejleer nw, mes yeeeJe kes efueS Heefjeueveelceke
peesefKece kee HeyebOe kejvee yeQke kee GsMe nw~
Heefjeeueveelceke peesefKece kee Oeeve jKves kes efueS HeyebOeve efJekeeme SJeb
keeee&vJeeve nsleg HeeLeefceke GllejoeefelJe Heleske MeeKee mlej Hej Jeefj<"
HeyebOeve nsleg efveefOee&jle efkeee ieee nw~ Heefjeeueveelceke peesefKece kes HeyebOeve
nsleg kegue ceevekeeW kes efJekeeme GllejoeefelJe ceW efvecveefueefKele #es$eeW ceW meneeke
nw :-
Bank of India (Tanzania) Ltd. (Subsidiary)

The banks objective is to manage the operational risk so as
to balance the avoidance of financial losses and damage
to the banks reputation with overall cost effectiveness
and to avoid control procedures that restrict initiate and
creativity.
The primary responsibility for the development and
implementation of controls to address operational risk is
assigned to the senior management at each branch level.
The responsibility is supported by the development of
overall standards for management of operational risks in
the following areas:
Requirements for appropriate segregation of

duties, including the independent authorization of
transactions;
mebJeJenej kes meceeOeeve SJeb efveiejeveer keer DeeJeMekelee;
efveeeceke SJeb Deve efJeefOeke DeeJeMekeleeDeesb meefnle DevegHeeueve;
Requirements for the reconciliation and monitoring of

transactions;
efveceb$eCe SJeb Heefeee kee HeuesKeerkejCe;
Compliance with
requirements;
cenmetme efkeS ieS Heefjeeueveelceke peesefKeceeW kes efveOee&jCe keer

DeeJeMekelee leLee Heneeve efkeS ieS peesefKeceeW kee Oeeve jKeves kes efueS
efveeb$eCe SJeb Heefeee keer Heee&Hlelee;
Documentation of controls and procedures;
Requirements for the periodic assessment of

operational risks faced, and the adequacy of controls
and procedures to address the risks identified;
Requirements for the reporting of operational losses

and proposed remedial action;
mebJeJenej kes mJeleb$e HeeefOekeej meefnle keee& kes Gefele He=LekekejCe keer
DeeJeMekelee;
Heefjeeueveelceke neefve keer efjHeesef&bie SJeb HemleeefJele efveJeejCeelceke

keej&JeeF& keer DeeJeMekelee;
190
regulatory
and
other
legal
Deekeefmcekelee eespevee kee efJekeeme;
Development of contingency plans;
HeefMe#eCe SJeb JeeJemeeefeke efJekeeme;
Training and professional development;
vewefleke SJeb keejesyeej ceeveke;
Ethical and business standards;
peesefKece keceer meefnle yeercee, peneb en HeYeeJeer nw~
Risk mitigation, including insurance where this

effective.
cee$eelceke Hekeve : DeHesef#ele veneR
Quantitative Disclosure: Not Required
leeefuekee [erSHe10
Table DF-10
yeQefkebie yener ceW yeepe oj peesefKece (DeeF&DeejDeejyeeryeer)
Interest rate risk in the banking book (IRRBB)
iegCeelceke Hekeve
(ke) meeOeejCe iegCeelceke Hekeve DeHes#ee ceW DeeF&DeejDeejyeeryeer Deewj HecegKe

OeejCeeDeesb kes $e+Ce Yegieleeve Deewj De-HeefjHekeJe pecee kee Heefjeeueve mebyebOeer
OeejCeeDeesb kee mJeHe leLee DeeF&DeejDeejyeeryeer ceeHeebkeve keer efekeJeWmeer Meeefceue
nw~
(a) The general qualitative disclosure requirement, including

the nature of IRRBB and key assumptions, including
assumptions regarding loan prepayments and behaviour
of non-maturity deposits, and frequency of IRRBB
measurement.
S:

yeQefkebie yener ceW yeepe oj peesefKece keer Deece leewj Hej efleceener DeeOeej Hej
ieCevee keer peeleer nw~ yeQefkebie yener ceW HeefjHekeJelee nsleg Oeeefjle (SeerSce)
mebefJeYeeie ceW OeejCe efkeS meYeer Deefiece Deewj efveJesMe meefcceefuele nw~
A:
BANK OF INDIA
Interest Rate Risk in banking book is calculated generally
on a quarterly basis. Banking book includes all advances
and investments held in Held to Maturity (HTM) portfolio.
keee&veerefle Deewj HeCeeefueeeB/mebjevee Deewj mebie"ve/peesefKece efjHeesef&bie mebyebOeer

JeeefHle Deewj mJeHe/veerefleeeW Deeefo Jener nw pees syeue [erSHe-8 kes lenle
efjHees& keer ieF& nw~
The strategies & processes /structure & organization /

scope and nature of risk reporting / policies etc are the
same as reported under Table DF 8.
DeeF&DeejDeejyeeryeer cespejceW keer HeCeeueer Deewj HecegKe OeejCeeSB efvecveevegmeej

nw;
The methodology and key assumptions made in the

IRRBB measurement are as follows
Based on monthly information from networked branches

on the residual maturity of the advances and the deposits
covering around 85% of banks business, Interest Rate
Sensitivity statement is prepared with various time
buckets, having regard to the rate sensitivity as well as
residual maturity of different assets and liabilities.
The duration for each asset and liability is arrived at taking

the midpoint of each time bucket as the maturity date and
the average yield as coupon and taking the market rate for
discounting purpose. For investments, the actual duration
is taken, as data is available with full particulars. In respect
of investments, the AFS and HFT portfolios are excluded
for this exercise as the focus is on IRR in the Banking
Book.
DeefieceeW leLee pecee jeefMeeeW (pees yeQke kee 85% keejesyeej keJej kejleer nw)
keer Mes<e HeefjHekeJelee Hej vesJeke& keer MeeKeeDeesb mes HeeHle ceeefmeke metevee kes
DeeOeej Hej efJeefYevve mecee yekes kes meeLe yeepe oj mebJesoveMeerue Deewj
efJeefYevve DeeefmleeeW Je oseleeDeesb keer Mes<e HeefjHekeJelee kees Oeeve ceW uesles ngS
mebJesoveMeeruelee efJeJejCe leweej efkeee peelee nw~
Heleske Deeefmle SJeb oselee keer DeJeefOe, Heleske eF&ce yekes kes ceOeefyebog kees
HeefjHekeJelee efoveebke kes He ceW SJeb Deewmele HeeefHle kees ketHeve kes He ceW leLee
YegveeF& Heeespeve kes efueS yeepeej oj kees ueskej Heefjeeefuele keer peeleer nw~
efveJesMeeW kes efueS, JeemleefJeke DeJeefOe ueer peeleer nw, pewmee efke [ee mebHetCe& yeesjeW
meefnle GHeueyOe jnlee nw~ efveJesMeeW kes mebyebOe ceW Fme Heeesie kes efueS SSHeSme
SJeb SeSHeer mebefJeYeeieeW kees Deueie jKee peelee nw, pewmee efke yeQefkebie yener ceW
DeeF& Deej Deej Hej Oeeve kesefle efkeee peelee nw~
Gkele kes GHeeesie mes, Heleske yekes kes efueS oseleeDeesb Deewj DeeefmleeeW keer
DeeMeesefOele DeJeefOe Heefjkeefuele keer peeleer nw Deewj yeepe oj ceW 1% mes HeefjJele&ve
kes efueS Gvekes cetue Hej FbHe@ke ceevee peelee nw~ GmeceW pees[kej efveJeue efmLeefle
Heefjkeefuele keer peeleer nw leeefke en megefveefele efkeee pee mekes efke cetue ceW
mekeejelceke Je=ef nw ee DeveLee
Using the above, Modified duration of liabilities and assets

for each bucket is calculated and the impact on their value
for a change in interest rate by 1% is reckoned By adding
up, the net position is arrived at to determine as to whether
there will be a positive increase in the value or otherwise.
OeejCeeSB :
Assumptions:
eF&ce yekes Deewj mecemle DeeefmleeeW kes efueS yeepe oj meYeer meceeve He mes
eefuele neslee nw~
The interest rate moves uniformly across all time buckets

and for all assets.
191
In respect of demand deposits savings and current the

same are distributed as per the RBI guidelines on stress
testing.
ceebie pecee jeefMeeeWyeele leLee eeuet kes meboYe& ceW Fmes Yeejleere efj]peJe& yeQke
efoMeeefveoxMeeW kes DevegmejCe ceW leveeJe Hejer#eCe Hej efJeYeeefpele efkeee peelee
nw~
Deece leewj Hej, yeQke DeeF&DeejDeejyeeryeer keer ieCevee kejles mecee ketHeve oj/
YegveeF& oj kee eeve/HeefjHekeJelee leejerKe kes He ceW Heleske eF&ce yekes kes
ceOeefyebot kees uesvee Deeefo meefnle efj]peJe& yeQke kes leveeJe Hejer#ee mebyebOeer
efoMeeefveoxMeeW kee Heeueve kejlee nw~
Generally the bank follows RBI guidelines on stress testing

while calculating the IRRBB including selection of coupon
rate / discount rate / taking midpoint of each time bucket
as the maturity date etc.
Re-pricing of PLR advances has been taken in the 6
months to 1-year bucket.
HeerSueDeej DeefieceeW kes Hegvecet&ue efveOee&jCe kees 6 ceen mes 1 Je<e& kes yekes ceW
efueee ieee nw1
B:
C:
cee$eelceke Hekeve
The increase (decline) in earnings and economic value

(or relevant measure used by management) for upward
and downward rate shocks according to managements
method for measuring IRRBB, broken down by currency
(where the turnover is more than 5 per cent of the total
turnover).
Depe&veeW Deewj DeeefLe&ke cetue (DeLeJee HeyebOeve eje Heegkele mebye GHeee) ceW
Je=ef (eme), GOJe&cegKeer ee DeOeescegKeer oj kes efueS DeeOeele DeeF&DeejDeejyeeryeer
ceeHeves kes efueS HeyebOeve keer HeCeeueer kes Devegmeej cege (peneb kegue HeCeeJele& kes
5 HeefleMele mes DeefOeke HeCeeJele& neslee nw~)
yeQefkebie yener ceW yeepe oj
INTEREST RATE IN BANKING BOOK
kegue
efpemeceW mes, etSme[er

ceW (peneB keejesyeej
kegue keejesyeej kes 5%
mes DeefOeke nw)
Je<e& kes efueS 0.50%

HeefjJele&ve Hej
.70.17 kejes[
.0.57 kejes[
2. peesefKece Hej F&efkeJeer kee

DeeefLe&ke cetue200 yesefmeke
Hee@F Mee@ke
.1677.28 kejes[
.132.64 kejes[
lee kes He ceW FefkeJeer

cetue ceW keceer
At 0.50% change
for 1 year
Of which in USD
(where turnover
is more than 5%
of total turnover)
Rs. 70.17 crores
Rs. 0.57 crores
Rs. 1677.28
crores
Rs. 132.64
crores
8.00
0.63
2. Economic Value of
Equity at Risk
200 basis point
shock
8.00
Total
1. Earnings At Risk
(NII)
1. peesefKece Hej Depe&ve (Metve)

The bank is exposed to various risks associated with
the effect of fluctuation in the prevailing levels of market
interest rates on its financial position and cash flow. The
bank has the discretion to change the rates on deposits,
loans and advances in line with changes in market trend.
These measures minimize the banks exposure to interest
rate risk.
yeQke DeHeveer efJelleere efmLeefle SJeb vekeoer HeJeen Hej yeepeej yeepe ojeW kes
Jele&ceeve mlejeW ceW DeefmLejlee kes HeYeeJe meefnle Meeefceue efJeefYevve peesefKeceeW
mes egkele nw~ yeepeej HeJe=efe ceW HeefjJele&ve kes meeLe-meeLe yeQke kees pecee
jeefMeeeW, $e+Ce SJeb DeefieceeW Hej yeepe oj ceW mebMeesOeve kejves kee
efJeJeskeeefOekeej nw~ Fve GHeeeeW kes keejCe yeQke kes yeepe oj peesefKece kee #es$e
kece neslee nw~
2.

In terms of present Regulation PT Bank Swadesi Tbk does
not require IRRBB disclosures. Bank of Indonesia may
introduce it in future as it is currently making an impact
study.
efJeeceeve efJeefvecee kes DevegmejCe ceW yeQke mJeosMeer kees DeeF&DeejDeejyeeryeer

Hekeve keer DeeJeMekelee veneR nw~ yeQke Dee@]He Fb[esvesefMeee Fmes YeefJe<e ceW Meg
kej mekelee nw keeeWefke Jen efHeueneue Gmekes HeYeeJe kee DeOeeve kej jne nw~
meer: yeQke Dee@]He Fbef[ee (lebpeeefveee) efue. (meneeke kebHeveer)
0.63
Drop in equity value

in % age terms
192

hejes#eer heece&
(MesejOeejke eje Yeje Deewj nmlee#ej efkeee peeS)

[er heer DeeF& [er .......................................
hevvee e. ....................................
eenke DeeF& [er e. ...................................
(eefo [erces ve efkeee ieee nes)
(eefo [erces efkeee ieee nes)
ceQ/nce........................................................................................................... efveJeemeer...............................................
efpeuee.......................................................... jepe......................................................... yeQke Dee@]he Fbef[ee kee/kes MesejOeejke
ntb/nQ Deewj ceQ/nce Sleoeje eer/eerceleer................................................................................................................ kees ee ve nesves
hej eer/eerceleer........................................................................................... efveJeemeer...............................................
efpeuee........................................................................... jepe..................................................... kees cesjs/nceejs efueS leLee
cesjer/nceejer Deesj mes efoveebke 14 pegueeF& 2010 ceW Deeeesefpele yeQke Dee@]he Fbef[ee kes MesejOeejkeeW keer yew"ke ces Deewj mebyebefOele yew"ke kes mLeieve keer efmLeefle ceW celeoeve kes efueS
hejes#eer kes he ceW efveege kejlee ntb/kejles nQ~
ceen............................. keer.......................... 2010 kees nmlee#eefjle
hejes#eer kes nmlee#ej .................................................................
jmeeroer efke
veece ................................................................................
helee ................................................................................
........................................................
eLece/Skecee$e MesejOeejke kes nmlee#ej
hejes#eer heece& hej nmlee#ej kejves Deewj Fmes pecee kejves mebyebOeer DevegosMe
1.
2.
3.
4.
5.
6.
7.
keesF& hejes#eer efueKele leye leke JewOe veneR ceeveer peeesieer peye leke efke Jen,
ke. Skecee$e - MesejOeejke Jeefe kes ceeceues ceW MesejOeejke eje ee Gvekes eje efueefKele ceW efJeefOeJele eeefOeke=le De@veea eje nmlee#eefjle veneR nesieer~
Ke. mebege OeejkeeW kes ceeceues ceW en jefpemj ceW ope& eLece Mesej Oeejke eje ee Gvekes eje efueefKele he ceW efJeefOeJele eeefOeke=le De@veea eje nmlee#eefjle veneR neW~
ie. efveieefcele efvekeee kes ceeceues ceW efueefKele he ceW efJeefOeJele eeefOeke=le DeefOekeejer ee De@veea eje nmlee#eefjle veneR nesieer~
hejes#eer-efueKele efkemeer MesejOeejke eje heee&hle he ceW nmlee#eefjle nesveer eeefnS efkevleg eefo efkemeer keejCeJeMe MesejOeejke Dehevee veece efueKeves ceW DemeceLe& nw Deewj Gvekes Debiet"s
kee efveMeeve JeneB ueiee nw lees Jen efveMeeve-veeeOeerMe, ceefpem^, yeercee jefpemêj ee Ghe-jefpemêj ee efkemeer Deve mejkeejer jepeheef$ele DeefOekeejer ee yeQke Dee@]he Fbef[ee kes efkemeer
DeefOekeejer eje mee#eebefkele (Desms[) nesvee eeefnS~
keesF& Yeer hejes#eer leye leke JewOe veneR nesiee peye leke Gme hej efJeefOeJele jmeeroer efke ve ueiee nes Deewj Gmes efvecveefueefKele heles hej Jeeef<e&ke Deece yew"ke keer leejerKe mes kece mes kece
eej efove henues pecee veneR kejeee ieee nes~ Gmekes meeLe Gme hee@Jej Dee@]he Deveea ee Deve eeefOekeej (eefo keesF& nes) efpemekes lenle Gmes nmlee#eefjle efkeee ieee nes ee Gme hee@Jej
Dee@]he Deveea keer eefle ee Deve eeefOekeej kees yeQke ceW henues pecee Deewj hebpeerke=le ve efkeee ieee nes~ helee : yeQke Dee@]he Fbef[ee, Mesej efJeYeeie, eOeeve keeee&uee, mej neGme, meer-5,
`peer' yuee@ke, yeebe-keguee& mebkegue, yeebe (hetJe&), cegbyeF&-400 051.
yeQke kes heeme pecee keer ieeer hejes#eer keer efueKele DeeeflemebnjCeere leLee Debeflece nesieer~
efJekeuhe ceW oes JeefeeeW kes he#e ceW eoe hejes#eer keer efueKele kes ceeceues ceW Ske mes DeefOeke heece& efve<heeefole veneR efkeee peeSiee~
hejes#eer keer efueKele kees efve<heeefole kejves Jeeues MesejOeejke Jeeef<e&ke Deece yew"ke ceW Jeefeiele he mes celeoeve kejves kes nkeoej veneR neWies~
efkemeer Yeer Ssmes Jeefe kees efJeefOeJele eeefOeke=le eefleefveefOe DeLeJee hejes#eer kes he ceW efveege veneR efkeee peeSiee pees yeQke Dee@]he Fbef[ee kee DeefOekeejer DeLeJee kece&eejer nes~
193
BANK OF INDIA
Head Office: Star House, C-5, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400 051.
PROXY FORM
(To be filled by the shareholders)
DP ID _______________________
Folio No._______________________
Client ID _____________________
(if not dematerialised)
(if dematerialised)
I/We, resident of
in the district of ___________________________________ in the state of
_________________________________________________________________being a shareholder/shareholders of Bank of

India, hereby appoint Shri/Smt _________________________________________resident of _____________________ in the
district of ______________________ in the state of _______________________ or failing him/her, Shri/Smt._____________________
resident of _____________________in the state of ________________________as my/our proxy to vote for me/us and on my/our
behalf at the Meeting of the Shareholders of Bank of India to be held on the 14th July, 2010 and at any adjournment thereof.
Signed this ______________________________ day of ___________ 2010.
Name : _________________________________
Revenue
Stamp
Address : _______________________________
_______________________________________
______________________________________
Signature of first named/sole shareholder
INSTRUCTIONS FOR SIGNING AND LODGING THE PROXY FORM

1.
No instrument of proxy shall be valid unless,

a) in the case of an individual shareholder, it is signed by him/her attorney, duly authorised in writing.
b) in the case of joint holders, it is signed by the shareholder first named in the register or his/her attorney, duly authorised in
writing.
c)
in the case of a body corporate signed by its officer or an attorney, duly authorised in writing.
2.
An instrument of proxy shall be sufficiently signed by any shareholder, who is, for any reason, unable to write his/her name, if his/her
mark is affixed thereto and attested by a Judge, Magistrate, Registrar or Sub-Registrar of Assurance or other Government Gazetted
Officer or an Officer of Bank of India.
3.
No proxy shall be valid unless it is duly stamped and deposited at the following address not less than FOUR DAYS before the date of
the Annual General Meeting, together with the power of attorney or other authority (if any) under which it is signed or a copy of that
power of attorney or other authority certified as a true copy by a Notary Public or a Magistrate, unless such a power of attorney or the
other authority is previously deposited and registered with the Bank at Bank of India, Share Department, Head Office, : Star House,
C-5, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400 051.
4.
An instrument of proxy deposited with the Bank shall be irrevocable and final.
5.
In the case of an instrument of proxy granted in favour of two grantees in the alternative, not more than one form shall be executed.
6.
The shareholder who has executed an instrument of proxy shall not be entitled to vote in person at the Annual General Meeting.
7.
No person shall be appointed as duly authorised representative or a proxy who is an officer or an employee of the Bank.
194

BANK OF INDIA
Head Office: Star House, C-5, 'G' Block, Bandra - Kurla Complex, Bandra (East) Mumbai - 400 051.
Jeeef<e&ke Deece yew"ke nsleg GheefmLeefle heeea men eJesMe-he$e

efoveebke 14 pegueeF&, 2010, oeshenj 3.00 yepes
yeQke Dee@]He Fbef[ee Dee@ef[esefjece, mej neGme, yeebe-keguee& kee@chueskeme, cegbyeF& - 400 051.
ATTENDANCE SLIP-CUM-ENTRY PASS FOR
ANNUAL GENERAL MEETING
Date:-14th July, 2010, Time 3.00 p.m.
Bank of India Auditorium, Star House, Bandra Kurla Complex, Mumbai - 400 051.
GheefmLeefle he$e
(eJesMe kes mecee pecee kejves nsleg)

ATTEENDANCE SLIP
(To be surrendered at the time of entry)
............................................................................................................
GheefmLele MesejOeejke/hejes#eer/eefleefveefOe kes nmlee#ej

Signature of the Shareholder/Proxy/Representative present
eJesMe he$e
ENTRY PASS
hevvee e./eenke DeeF&[er

Folio No./Client ID
ece mebKee
Sr. No.
Mesej keer mebKee
No. of Shares
yew"ke ne@ue ceW eJesMe kes efueS MesejOeejkeeW/hejesef#eeeW/eefleefveefOeeeW mes DevegjesOe nw efke Jes Fme GheefmLeefle he$eke men eJesMe-he$e kees efJeefOeJele nmlee#ej kejkes emlegle kejW~
eJesMe-he$e Jeeuee Yeeie MesejOeejkeeW/hejesef#eeeW/eefleefveefOeeeW kees ueewe efoee peeesiee efpemes GvnW yew"ke meceehle nesves leke Deheves heeme jKevee eeefnS~ efHej Yeer eefo DeeJeMeke
mecePee ieee lees eJesMe kes yeejs ceW efHej mes meleeheve/peebe keer pee mekeleer nw~ efkemeer Yeer neuele ceW yew"ke ne@ue ceW eJesMe kes efueS GheefmLeefle he$e keer keesF& otmejer eefle peejer
veneR keer peeesieer~
Shareholders/proxy holders / representatives are requested to produce this Attendance slip-cum-Entry pass duly signed, for
admission to the meeting hall. The Entry pass portion will be handed back to the shareholders/proxy holders/representatives, who
should retain it till the conclusion of the meeting. The admission may, however, be subject to further verification/checks, as may be
deemed necessary. Under no circumstances, will any duplicate Attendance slip-cum-Entry pass be issued at the entrance to the
meeting hall.
heMeuesKe : yew"ke kes oewjeve keesF& Ghenej/Ghenej ketheve veneR yeebs peeeWies~
PS:No gifts/gift coupons will be distributed at the meeting.
195
eOeeve keeee&uee : mej neTme, meer-5, peer yuee@ke, yeebe-keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
nceeje efkeesCe
Our Vision
kebheefveeeW, ceOece esCeer JeeheeefjeeW Deewj otjojepe kes ess
"to become the bank of choice for corporates,

medium businesses and upmarket retail
Deece eenkeeW kee cevehemebo yeQke yevevee, ess JeeheeefjeeW,
customers and to provide cost effective
eeceerCe yeepeejeW Deewj meeceeve yeepeej kees ueeiele eYeeJeer
developmental banking for small business,
efJekeemeceeve yeQeEkeie eoeve kejvee~
mass market and rural markets"
nceeje ue#e
Our Mission
meJe&es Deewj JeeJeneefjke yeQeEkeie Yetceb[ueere yeepeejeW ceW
"to provide superior, proactive banking services
eoeve kejves kes efueS Ske efJekeeme yeQke keer Yetefcekee efveYeeles
to niche markets globally, while providing costeffective, responsive services to others in our
ngS ueeiele eYeeJeer Deewj oeefelJehetCe& mesJeeSb eoeve kejvee Deewj
role as a development bank, and in so doing,
Ssmee kejles ngS nceejs hetbpeer efveJesMekeeW keer Dehes#eeDeeW kees hetje
meet the requirements of our stakeholders".
kejvee~
nceejer iegCeJeee veerefle
Our Quality Policy
nce, yeQke Dee@]He Fbef[ee kees hemeboeroe yeQke yeveeves nsleg Deheves
We, at Bank of India, are committed to become
eenkeeW Deewj mejb#ekeeW kees, Glke=, JeJenee&, veJeesvces<e,
the Bank of Choice by providing SUPERIOR,

PROACTIVE, INNOVATIVE STATE OF THE
DeleeOegefveke yeQeEkeie mesJeeSb lelhejlee Deewj Meeueervelee mes eoeve
ART Banking Services with an attitude of Care
kejves kes efueS Jeeveye nQ~
and Concern for the Customers and Partons.
196

BOI Annual Report-2010

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yeQke Dee@]He Fbef[ee BANK OF INDIA

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

DeOe#e SJeb eyebOe efveosMeke

CHAIRMAN AND MANAGING DIRECTORS

It is indeed a privilege to present the Annual Report of your

While 2009-10 saw some selective and modest recovery, larger

meblegefuele megOeej nesves kes yeeJepeto, JewefMJeke ceseesFkeevee@efceke JeeleeJejCe ef<keesCe

In spite of modest recovery, the global macroeconomic

In contrast to advanced economies, the situation in Asia has

Recovery in the Industrial production remained robust with 10.4

Although the growth momentum gained during the year is

yeQke Dee@]He Fbef[ee BANK OF INDIA

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

in terms of uncertainty about the durability of Global recovery

During 2009-10, your Bank exceeded the Milestone of Rs. Four

Your Bank has a robust capital base, with a Net Worth of

I am also happy to inform that the Board of Directors of your

Your Bank has always been at the lead in fulfilling social

yeQke Dee@]He Fbef[ee BANK OF INDIA

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

has also opened training Centres Star Rojgar Prashikshan

In order to facilitate lending to SME segment, number of

To enable your Bank to increase its reach, 173 new branches

In its initiative for adding value to the existing products, two

In order to give a boost to Retail lending business, the Bank

Several other new initiatives were also undertaken by the Bank

Bank has launched the web-site in regional language Marathi

yeQke Dee@]He Fbef[ee BANK OF INDIA

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

Banks services, the ATM network of the bank was expanded to

The Bank is already offering a host of internet/on-line banking

Your Banks Human Resources policies have been proactive

Your Bank is one of the leading Indian banks having International

The Former Chairman & Managing Director, Shri T.S.

Your Bank has been conferred with several awards and

NDTV Profit Business Leadership Awards 2009 for Best

Fkeesveesefceke eFcme/veerue mesve kebHeveer meJex eje HeerSmeet kewsiejer kes

The second Most Trusted Brands (MTB), 2009 under

yeQke Dee@]He Fbef[ee BANK OF INDIA

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

The Bank also received the Second best performance award

While we have received several accolades and recognitions,

We must recognise that we are presently operating in

I must say that your Bank enjoys this in ample measure.

With warm regards,

efoveebke : 10 petve, 2010

Date : 10 June, 2010

yeQke Dee@]He Fbef[ee BANK OF INDIA

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

yeQke Dee@]He Fbef[ee

NOTICE is hereby given that the Fourteenth Annual General

Item No. 1 : To discuss, approve and adopt the Audited

Item No. 2 : To declare Dividend on Equity Shares for the

yeQke Dee@]He Fbef[ee BANK OF INDIA

1. hejes#eer keer efveegefe

Jeeef<e&ke efjhees& | Annual Report | 2009-2010

2. eeefOeke=le eefleefveefOe keer efveegefkele

APPOINTMENT OF AUTHORISED REPRESENTATIVE

4. heles ceW heefjJele&ve

Shareholders holding shares in dematerilised form should

cesmeme& Mesejees meefJe&mespe (Fbef[ee) ee. efue.

M/s. Sharepro Services (India) Pvt. Ltd.,

yeQke Dee@]He Fbef[ee BANK OF INDIA